Suitscast 008 If the account service dream is to work with a client for years without end, then that deam begins with a solid foundation from the beginning. Luke Stafford, owner and CEO of Mondo Mediaworks joins me today to talk about handling those key moments between winning the business and transitioning to the standard agency team to build that solid client/agency relationship cornerstone:

• The need to pinpoint a new client's business goals early on, and never swaying from them amidst new campaign and/or ad opportunities
• Being looped in to the new business process early to ensure smooth transition when an account is handed off to the Account Manager/Account Executive
• Effective ways to build trust to further solidify a client's confidence in the agency team

Find Luke on... LinkedIn: https://www.linkedin.com/in/lukeqstafford/ Twitter: https://twitter.com/lukeqstafford?lang=en

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