With Hurricane Ida making headlines earlier this month, Service Calls checks in with Chris Evans, service manager at Gary’s East Coast Service, on how service technicians can best prepare for a disaster, whether it’s a flood, ice storm or even something man-made, like a fire. Then Dan Dibeler, president of K&D Factory Service, tells the story of how a dish area employee helped solve an ongoing issue with a restaurant’s combi oven. And Smart Care Equipment Solutions, EMR and Duffy’s AIS technicians share what technology piece they can’t do without on a service call.