Don’t use the word “warranty” until you know the service work will fall under it, says Dan Dibeler, president of K&D Factory Service and Pine Tree Food Equipment. Hear other top tips from Dibeler on how to best handle warranty-related service calls in this episode. Next up, Joe Pierce, CEO of Pierce Parts and Service, talks about an operator who cranks up the temperature of a reach-in just before the shutdown. Service techs from RSI Inc., EMR and General Parts list their No. 1 rule when it comes to phoning or texting customers.