Good customer care can go a long way. Katie Green with Refrigerated Specialist Inc. shares her advice on how service techs can up their game when it comes to customer service. Step 1: Check-in with operators when you arrive on-site. Next up, Daniel Owens of SAM Service solves a case involving a walk-in’s evaporator liquid line frosting up. And techs from EMR, Clark Service Group and Smart Care Equipment Solutions talk about ways to streamline service calls.