Service Calls sits down with Erik Koenig, vice president of strategic marketing at Heritage Foodservice Group, to chat about the company’s joining of forces with Parts Town—and what changes service techs can expect. Next, Garrett Warren of Joe Warren & Sons tells the story of a leak that tipped off an improper ice machine install. And service techs with Smart Care Equipment Solutions, EMR and Refrigerated Specialists share what’s on their wish list for the year ahead.