In this conversation I talk to Richard Elsey about the importance of the employee experience. Richard is passionate about service and the importance of really getting to know your customer. This passion then runs through his approach to leadership. In this micro conversation Richard shares why this matters and what difference it makes to the success of your organisation. He also shares some simple and yet practical tips that can really make a difference.

Richard is Director or RJE associates, a boutique training and learning consultancy based in London (www.rjeassociates.com). His business is awakening and inspiring the learning mindset. After a highly successful career in high end service environments Richard brings this passion for excellence to the work he now does supporting luxury brands.