We’ve all had enough of grand, sweeping changes with COVID-19. 

What we would benefit most from right now is gradual, continuous, and client-focused innovation. 

In this episode, I interview Jim Marsh, President & CEO at TÜV SÜD, about best practices for continuous improvements. 

What we talked about:  

• Hearing the voice of the client
• Kaizen focus groups
• How data & technology are only as good as the use to which they are put