Once upon a time, customers didn’t ever want to see people cleaning. Now they expect it. 

The ways we have innovated in the hygiene industry are here to stay. 

In this episode, I interview Mark Alpert, VP of Business Assurance at TÜV SÜD, about innovations in hygiene audits. 

What we talked about:  

  • The hidden industry that makes us feel safe during COVID-19
  • How Mark has innovated on innovation
  • The qualities of communication & responsiveness that are here to stay