ConnectWise Podcast Network: Recent Episodes
ConnectWise
The ConnectWise Podcast Network is the source for insight, analysis, tips and commentary on everything MSPs need to know, with shows and produced by ConnectWise, the Platform for What's Next. From the latest in cybersecurity to strategies on how to achieve greater success with managed services, listen now to discover how you can unlock unlimited potential for your MSP business.
Human resources continues to be a challenge for many MSPs. On our last podcast, Arlin Sorenson hosts a panel with ConnectWise Invent vendors Connectstrat, Insperity, MSP Toolshed and Password Boss to discuss this important topic. Join us as we discuss current hiring trends, the rise of the remote workforce, managing government regulations and best practices for a strong company culture.
Host: Arlin Sorenson, VP of Brand & Ecosystem Evangelism at ConnectWise
This episode of ConnectWise Tech Talk is all about technologies to support a hybrid work environment. We're joined by experts from ESET, QuickPass, IBM MaaS360 and Storage Guardian to learn how these ConnectWise Ecosystem solutions help MSPs securely and effectively manage a hybrid workforce from colleagues to customers.
Tune in to hear from Jay Ryerse and Jason Ballard from Sadona as they discuss Sadona's Cybersecurity journey and share advice for other MSPs.
Join Craig Fulton and Dan Scott with special guest Simon Jefferies as they talk about Complete I.T. and his experiences with cybersecurity.
IT Nation Connect is just around the corner and soon we’ll be heading into the new year! Strategic planning to get your organization ready for execution is critical for business success. IT Nation Connect can help you identify key growth areas for your business and plan which goals you’ll be tackling next. Join us on this episode of Inside the Industry where channel veterans from TimeZest, GreatAmerica, Webroot and Clearbench share their tips and best practices for strategic planning and how to best leverage IT Nation Connect for your business success in 2022 and beyond! Bonus! You can meet these panelists live and in-person at IT Nation Connect – be sure to stop by their booths in the Solutions Pavilion.
What's on the horizon for the ConnectWise cybersecurity stack? Join Raffael Marty, SVP of Cybersecurity Product Management, and Jeff Bishop, Chief Product Officer, in an enlightening conversation as they discuss the ConnectWise cybersecurity roadmap, liability, cybersecurity insurance, the threat landscape, and so much more!
https://www.connectwise.com/cybersecurityawarenessmonth
Join ConnectWise's Wesley Spencer, VP, External CISO and Bryson Medlock, Manager of our Cyber Research Unit, for a fascinating discussion about botnets and Internet of Things devices. Specifically, Wes and Bryson chat about the Mozi botnet and give insight into how MSPs can and should defend themselves. Listen now and check out https://www.connectwise.com/cybersecurity/cyber-research-unit for more.
Tune in to hear from Tom Greco, CISO, and Hunter Smith, Director of Compliance, as they discuss ConnectWIse's internal security practices and how we manage security vulnerabilities to our partner community.
https://www.connectwise.com/cybersecurity/cybersecurity-awareness-month
Here from Topher Barrow and Dave Leclair as they discuss what is new with ConnectWIse Command as well as what updates and features you can look forward to in the future.
What does a value-added reseller need to do to add recurring revenue to their business model and become more profitable? ConnectWise's Clint Maddox and Paul Dippell lay out the details for VARs and discuss how to make the most of the existing opportunity to grow in this market.
Ready to learn more about technologies you can leverage in your business to help drive profitability? Join us on this session of ConnectWise Tech Talks where we hear from Invent vendors SmileBack and Intermedia as they share how implementing their solutions in your organization can help drive profitability and generate more revenue for your organization
IT Nation is excited to be starting Partner Led User Groups this year. Join us as Susan Rhodes, Lisa Desimine, and Juan Mack talk about the ins and outs of Partner Led User Groups.
Susan Rhodes - Director of IT Nation Communications
Lisa Desimine - IT Nation Program Manager
Juan Mack - IT Manager at Matrix Integration
Description: Join Jay Ryerse, VP of Cybersecurity Sales, and Cristelle Michael, Director of Partner Marketing, to find out how the ConnectWise Partner Program for Cybersecurity can help you build or grow your cybersecurity practice. Learn more about the Partner Program here: https://www.connectwise.com/company/partner-services/partner-program
Security continues to be a top priority for MSPs. On our latest podcast, Wes Spencer hosts a panel with ConnectWise Invent vendors Bitdefender, Third Wall and Traceless to discuss the evolution of ransomware tools, tactics and procedures. We will cover third party risk, tactics threat actors employ, zero trust and how an MSP can build maturity in cyber resilience.
What does it take to be profitable as an MSP? Join ConnectWise's Clint Maddox, Paul Dippell, and Brad Schow as they discuss the fundamentals of operational maturity and how to define success in the MSP industry. Regardless of MSP size and age, there's always room to improve. Listen now!
Tune in to hear from Dave LeClair, Product Management Leader at ConnectWise, and JJ Jager, CRO and Board Advisor at Acronis, on the new Acronis integration into ConnectWise Recover Complete BDR and what it means for you.
This content was recorded at IT Nation Secure in June 2021. Listen as our panel of cybersecurity experts, including Jay Ryerse, Wayne Selk, Drew Sanford, and Wes Spencer, take questions from a live audience and discuss why a cybersecurity risk assessment is essential for MSPs. Hint: cybersecurity is not just about the tools you're using!
Tune in as we dive into hurricane preparedness with some of our invent partners; Brian Morris from Veeam, Biren Jajal from Acronis, and Jeannine Edwards from Storagecraft.
On this week's episode of Stories from The IT Nation, join us as we discuss the latest and greatest news about IT Nation Certify. In this podcast, we were joined by Brian Kelly, partner, and Chief Operating Officer at Longleaf Network. Tune in and learn about an exciting new feature The IT Nation is now offering.
As an MSP, you may be ready to start offering your clients cybersecurity services. But what can you do to get your practice ready? ConnectWise's Clint Maddox, Chief Revenue Officer, and Jay Ryerse, VP of Cybersecurity Initiatives, reveal what you need to know and how ConnectWise can support you. Listen now.
IT Nation Secure 2021 is around the corner, in this podcast Corie Leaman, Director IT Nation Events, and Jay Ryerse, VP Cybersecurity Initiatives, are joined by special guest, Leia Shilobod. Leia is one of our speakers for IT Nation Secure this year. Be sure to take a listen and get a preview of her upcoming session.
Compliance keeps your company safe. It's how you protect your house, your brand, your data and your employees. On our latest ConnectWise podcast, we're joined by Invent vendors Avalara, Webroot and Wise-Sync to dig into some of the invaluable compliance components that will keep your organization protected. We cover how M&A, social engineering, the remote workforce, document verification, payment processing and more can all be impacted by compliance.
Mike Riggs, VP Strategy - Perch, Wes Spencer, External CISO, and special guest Tim Fournet, CISO, RADER, tackle the assumed breach mentality, the philosophy behind it, how to build it into your stack, and how to sell it to your customers. After listening, don't forget to check out Sounil Yu and the Eras of Cybersecurity that Wes mentioned!
Hear from Control experts Topher Barrow and Sean White while they give a deep dive into the specifics in ConnectWise Control that help keep you and your customers safer.
Office technology dealers are facing new challenges today as copying and printing needs are on the decline, but IT needs are on the rise. How can OT's grow their businesses and adapt to their client's needs? Join Clint Maddox, CRO, and John Schweizer, VP of Channel Sales as they chat with ConnectWise partner Chris Ryne, Growth Achievement Partners, about how dealers can successfully adopt a recurring revenue model.
Learn more about the new ConnectWise Control & ConnectWise Command Integration from the product experts themselves. You'll take away tips, learn the details on the integration, and hear some of what's to come from Michael Bannerman, VP, ConnectWise Control, Liviu Rozin, Sr. Product Manager, and Topher Barrow, Product Marketing Manager.
https://control.product.connectwise.com/
Learn more about three of ConnectWise’s newest certified integrators: Password Boss, Binox MSP and ClearBench. All three solutions were developed by MSPs to solve challenges they faced in their business.
In this episode of Inside the Industry: Perch Edition, Perch VP of Strategy Mike Riggs and Perch CISO Wes Spencer are joined by Natalie Suarez, Director of Strategic Partnerships, to talk about everything ISACs and ISAOs - from who they are and how they started to what they mean for MSPs.
As an MSP looking to scale your business, you probably have lots of questions. Where do I start? Should I consider an M&A? Do I have to wait until I'm profitable to be able to scale? Join our own Clint Maddox, Chief Revenue Officer, and Brad Schow, VP Consulting Services, as they answer these questions and more in this crash course podcast all about scaling your MSP
In this episode you will get an inside look directly from ConnectWise partners as they speak to the benefits of using ConnectWise Manage and BrightGauge together.
To get the most out of The IT Nation, you have to be engaged! Join Craig Fulton and Bradley Schow as they talk about engaging within the best community around.
In honor of International Women’s Day, we curated this special “Women in Tech” episode to discuss the current and future state of our industry from a woman’s perspective. Please join Vicky Bruns, Solution Partner Manager at ConnectWise, as she sits down with Andra Hedden, CMO at Marketopia, Ashley Cooper, Senior Partner Operations Manager at Auvik, Heather Harlos, Global Marketing Manager at Bitdefender, and Leslie Price, Solutions Architect at Intermedia, to listen to their personal stories of triumph and what can be done to remove gender bias from the professional equation.
In this Perch Edition episode, host Charles Burgess talks to Perch CISO, Wes Spencer, and VP of Product, Mike Riggs, about the recent supply chain attacks around the country. They take a look at the Oldsmar water treatment plant hack, SolarWinds, and how the risk of attacks impacts everyone.
Capture the flag is not just a childhood game anymore. Listen in as Jay Ryerse, Bryson Medlock, and Denielle Kennett chat about cybersecurity, IT Nation Secure, and capture the flag.
Is it better to verticalize your MSP or diversify your portfolio? From a cybersecurity perspective, it may be best to focus on just one industry. Join Bob Gentzler, Strategic Sales Executive, David Powell, SVP of Growth, and Jay Ryerse, VP of Cybersecurity Initiatives, as they discuss the compelling benefits of becoming an expert in one industry.
This International Women's Day is themed Choose to Challenge and The IT Nation women definitely choose to challenge. Join our partner, Stephanie Kingslien, and a few members of The IT Nation team, Paige Degidio, Susan Rhodes, and Nancy Bosek, as they reflect on why this day is so important.
What's the secret to creating positive partner experiences? It starts with leading a team of happy employees. Join Craig Fulton, Chief Customer Officer, and Danielle Jackson, IT Nation Community Manager, as they discuss how getting your tech stack and processes in place can have a great impact beyond driving efficiency. Tune in now!
Join the ConnectWise Invent team as they share details on the opportunities and tools available for extending ConnectWise products. The team will review how to access our APIs, resources available, the ConnectWise Marketplace and support options.
PERCH colleagues Charles Burgess, Mike Riggs, and Wes Spencer are back to talk about their top 3 predictions for 2021, including regulation for MSPs, more sophisticated cyberattacks, and whether or not true assumed breach is the new normal. Listen in now!
Topher Barrow, Product Marketing Manager - RMM & Control, and Vernon Southmayd, Director of Command Product Management, give us all the details on what's new with ConnectWise Command, and what it means for you.
In this PERCH edition episode, Charles Burgess talks to Wes Spencer, CISO and Mike Riggs, VP of Strategy, about their top 3 takeaways from 2020, including how "work from home" affected TSPs, how TSPs need to stand out, and the challenges with a brittle and critical supply chain. Plus, don't miss Wes and Riggs going head-to-head in a lightning round edition of "Did that really happen?".
Susan Rhodes - Director, IT Nation Communications
Andre Gilmore - Director, IT Nation Programs
Lisa Desimine - IT Nation Program Manager
Jay Ryerse - VP Cybersecurity Initiative
Discussing IT Nation Share and why to join peer groups and the IT Nation.
We were happy to have a second opportunity to speak with Steve Cochran, Chief Technology Officer at ConnectWise, as he and Brian Troy continued their conversation around the benefits to a platform approach, including what we may see from ConnectWise in the future.
Determine and Execute the Right Business Goals!
It’s great to have business goals and plan accordingly. The challenge is to make sure they’re the right goals and then focus on achieving them. In this podcast, join our panel of high performing MSPs and Vendor Partners for their perspective.
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Lisa Mitchell – General Manager, Netgain, North Carolina Branch
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Walter Contreras – CEO, Motiva
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Jamison West – Strategic Coach at ConnectStrat
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Steve Petryschuk - Director & Senior Evangelist at Auv
Dee Cater (Product Manager, Control & View) and Topher Barrow (Product Marketing Manager, Control) dove into the details of ConnectWise View and shared with us some real life examples of times when View has truly saved our partners in this remote world. Tune in to learn more about ConnectWise View!
Join us as we learn more about Dan Scott, the new IT Nation Community Manager EMEA. Craig Fulton, Chief Customer Officer, interviews Dan and dives deeper into Dan's background and where his love for technology originate
What defines your marketing strategy? Join Scott Marshall, Senior Vice President of Marketing at ConnectWise, and Susan Perez, Content Marketing Manager at ConnectWise, as they take TSPs through the value proposition and jobs-to-be-done theories, which aim to put the customer at the heart of your marketing efforts.
As you’re planning out your business strategy for 2021, it’s important to know what solutions are available to help you increase efficiencies, time savings and ultimately your bottom line. Please join us for this Tech Talk episode while we catch up with ThirdWall, Domotz, SmileBack and Traceless.io – all solution partners in the ConnectWise Ecosystem who can help you to do just that!
Join us in the episode as Susan Rhodes, Director of IT Nation Communication, and Corie Lealman, Director of IT Nation Events.
Do you have the right tools to handle a changing threat landscape, tougher regulatory climate, and increasing IT infrastructure complexity? Over the past two decades or so, security vendors have brought to market a bewildering array of products designed to address the challenges TSPs face from constantly evolving threat and infrastructure landscapes.
Expert speakers from Bitdefender, Webroot, ESET and Blackberry/Cylance join us to share the value of their solutions and how they integrate to the ConnectWise Platform.
At ConnectWise, we are committed to embracing every colleague- from their race, gender identity, sexual orientation, religion, ethnicity... the list goes on. We have teamed up with Living HR, to drive our Diversity, Equity, and Inclusion measures, because we know this isn't something you can just check the box on. Join Kathy Smith, Philanthropic Advisor at ConnectWise, and Jen Locklear, Chief Talent Officer at ConnectWise, as they chat with Keri Higgins Bigelow, CEO and Founder of Living HR and Shelby Hill, Talent Leader at Living HR.
We are gearing up for IT Nation Connect 2020. Join Callie Hawley, Sr. Manager of Content & Social Media at ConnectWise as she talks to special guests from four of our platinum vendors: Brian Coffey from Webroot, Amy Luby from Acronis, Adam Preeo from Axcient, and Jason Eberhardt from Bitdefender.
Tune in to hear from our expert panelists as they share information on tools that can save you time, make your organization more productive, and help you find success.
Our Sr. Director of Global SOC Operation met with our VP of Cybersecurity Initiatives this month (Cybersecurity Awareness Month) to inform us on some cybersecurity information as well as share some of the "scary" stories that we have seen from our SOC.
Hear from Product Marketing Manager, Topher Barrow, and ConnectWise Automate VP, Brett Cheloff as they share their tips and best practices for building a successful automation culture in your company.
We were thrilled to get the opportunity to speak with Steve Cochran, Chief Technology Officer at ConnectWise around the exciting things on the horizon for ConnectWise's platform. Brian Troy hosts, as Steve brings us through the 4 main benefits to a platform approach: Scalability, Reliability, Stability, and Efficiency.
Join Susan Rhodes, Director of Communications for the IT Nation, as she chats with Jay Ryerse, VP of Security Initiatives at ConnectWise, and Nick Espinosa, Chief Security Fanatic and CIO at Security Fanatics, as they get excited for IT Nation Secure, happening virtually on October 14 and 15th!
Join Scott Marshall, Senior Vice President of Marketing at ConnectWise, and Brian Troy, Director of Product Marketing at ConnectWise, as they take TSPs through a key step in the TSP Marketing Journey- Building your personas and understanding the buyer's journey. Together, they give actionable tips on how to ensure you're creating messaging and an elegant journey to bring in the most qualified leads for sales.
On this episode of ConnectWise Tech Talk, we discuss with our panelists, "How to Bounce Back in a Post-Covid World". Our expert speakers from Marketopia, TimeZest, ConnectBooster, Great America and Storagecraft each shared the details of their solutions and how they are designed to effectively support a remote workforce and help MSPs recognize the opportunities that have come from this crisis
In this episode of Stories from The IT Nation, Susan Rhodes, Director of IT Nation Communications at ConnectWise, speaks with Dan Saxby, IT Nation Program Manager at ConnectWise, about the benefits of peer groups offered by IT Nation Evolve, and more specifically, the unique value of its service executive peer groups. The two are also joined by special guest Adam Hannemann, Director of Operations at ImagineIT, to hear his story of how he’s grown personally and professionally through service-focused peer groups designed for his role.
If you’d like to learn more about IT Nation Evolve, please visit: https://www.connectwise.com/theitnation/evolve
In this podcast you will hear from the social media experts at ConnectWise as they share valuable tips for creating a social media presence, info on how to grow that presence, and steps for using social media successfully.
On this episode, the third installment of The Road to Resiliency with Callen Sapien and Arlin Sorensen, the two meet with Michael Williams , Chief Strategy Officer & Board Member, Logically to discuss business management, personal growth, core values, and the importance of maintaining the health of your business.
Join esteemed members of our MSP vendor community as they discuss key areas to focus in when it comes to maintaining a positive company culture in the midst of a force remote work scenario.
In this episode, we get to know another special member of The IT Nation: Joe Somerville of Network People, Inc. Speaking with our host Craig Fulton, Joe gives us a look into the success that Network People has had with shifting focus to putting people and the customer experience first. Craig and Joe also share the story of how they met and how Joe has gotten both himself and his staff more involved in The IT Nation.
On this second installment of our Road to Resiliency series, Callen Sapien and Arlin Sorensen meet with Amy Kardel, Vice President, Strategic Workforce Relationships at CompTia, Founder of CleverDucks, and guest speaker for the ConnectWise Advisory Council. In this episode, they discuss education and learning, but really how people are the key to your business success and resiliency.
On this episode of ConnectWise Tech Talk, we dig into technologies for a remote workforce. Our expert panelists from SmileBack, Auvik, Intermedia, Avalara and Cognition 360 share the details of their solutions and how they are designed to effectively support a remote workforce from colleagues to customers.
Hear from CRO, Clint Madoxx and VP of Security Initiatives, Jay Ryerse, as they discuss the opportunity and potential of successfully selling security as well as the risks of not doing so.
Sign up for training, download cybersecurity assets, register for webinars and more here:
connectwise.com/secure
Jeff Aliber, Security Product Marketing
Mitchell Sherfey, Sr. Director of Product Management for ConnectWise Fortify
Hear from ConnectWise Security experts, Jeff Aliber and Mitchell Sherfey, as they discuss the current state of business email compromise and using ConnectWise Fortify for Saas to protect Microsoft 365.
Demo ConnectWise Fortify for Saas: https://info.connectwise.com/lnd/msp/bof/fortify-saas-security-demo
Tune in to hear directly from the Webroot team on what differentiates their relationship with ConnectWise, the future of their security integrations, and their look at the future for MSP's.
Join Callen Sapien and Arlin Sorensen as they kick off their first of many podcasts around the Road to Resiliency During Recovery. Their first guest, Bill Stucklen, CEO of Stack Advisors chats through his biggest challenges and foresight into where the industry is going and how MSPs can prepare themselves.
In today’s uncertain world, it’s more important than ever for MSPs to track and optimize their billing to ensure they’re getting paid on time and quickly. Join April Taylor, VP of ConnectWise Manage, and Molly Lindsay, Product Marketing Manager, as they discuss the importance facing MSPs today of getting paid faster.
Join our esteemed panel amazing minds in the TSP industry, as they discuss key opportunities for MSPs during this time of economic uncertainty. Together, they share their years of experience both from an MSP perspective, and from a vendor perspective.
What is IT Nation Secure and what does it offer? In this episode, we’re answering these questions and more! Tune in to hear from Susan Rhodes, Director of IT Nation Communications at ConnectWise, and Jay Ryerse, Vice President of Cybersecurity Initiatives at ConnectWise, as they take a deeper dive into the creation of IT Nation Secure and the unique value it can offer the TSP community.
On this episode, Joseph Landes, CRO at Nerdio, joins as a returning guest to reflect on some industry predictions he made back in December, with a particular focus on virtual desktops and the cloud. Joseph shares his take on how these trends have changed, what kind of an impact COVID-19 has had on the MSP community, and which emerging trends are worth paying attention to for the remainder of the year.
In this episode of ConnectWise Tech Talk, Molly Lindsay is joined by VP of ConnectWise Manage, April Taylor to talk getting paid faster. Listen in to hear insight into how you can use ConnectWise products like ConnectWise Manage, ConnectWise Sell and BrightGauge to make sure you get paid on time even in a remote landscape.
In this episode, we get to know a special member of The IT Nation: April Westervelt, ConnectWise Admin at Portland Internetworks. Speaking to our host Craig Fulton, April tells her story of succeeding as a woman in IT, shares tips for fostering a positive company culture, and explains how she maximizes her time with The IT Nation community.
You know how to manage your sales team, but managing a remote sales team is a completely new concept for many companies. In this episode of ConnectWise tech Talk we are joined by Parker Trojanowski and Molly Lindsay as they share details on the latest features and updates in ConnectWise Sell that make it easier to manage your sales team in a remote landscape.
In this episode, we're taking another listen to one of our highly attended mainstage sessions at IT Nation Explore 2020: The MSPGeek Panel. Our panelists cover a variety of helpful topics, from automation best practices to the value and benefits of the MSPGeek community.
How can you keep your sales team informed, motivated, and on target while working remotely? How do you train new sales hires if they aren't able to collaborate with others in the office? Hear from Gavin Gamber, VP of Acquisition Sales at ConnectWise, Phil Joseph, Director of Acquisition Sales at ConnectWise, and Andrew Plunkett, Founder of BrainBox Inc., as they cover these topics and more on this episode of Inside the Industry.
Hear the latest reading list from Nathan Fullington, Director of Partner Success at ConnectWise. Have a recommendation for what he should read next? Email him at PartnerSuccess@ConnectWise.com.
In this episode of ConnectWise Tech Talk we are lucky enough to hear from the Vice President of ConnectWise Manage and the Senior Product Manager of ConnectWise Manage dive into the details and updates that you can look forward to in the upcoming ConnectWise Manage 2020.3 release.
Learn how to define your target market, the tactics for building a database for B2B marketing, and the pitfalls to avoid in this episode of Inside the Industry, featuring Scott Marshall, SVP of Marketing at ConnectWise, and James Hannagan, CEO of Markitelligence.
"There's no better time to elevate a leadership team than right now." Hear more advice from Brad Schow and Arlin Sorensen on where business leaders should shift their focus and the importance of investing in their team, business value, and company culture.
This special episode is dedicated to our IT Nation Explore 2020 Platinum Exhibitors. Tune in to hear from our friends at Perch Security, Acronis, Trend Micro, and StorageCraft.
Tune in to hear best practices for tracking your remote teams using BrightGauge. Danielle Ungermann and Anthony Gomez share product tips that will help you boost your teams productivity while working from home.
In this episode of Inside the Industry, get a better understanding around what the extension to the Paycheck Protection Program means for you, how a full pipeline may not lead to the revenue increase you'd historically expected, and what returning to work looks like for businesses today.
In-person events and meetings are a great way to create connections between your sales team and prospects, but what do you do when in-person events are no longer an option? Heather Ptak, Director of Field Marketing at ConnectWise, shares advice on how to equip your sales team to make the most impact on prospects and your existing customers while working remotely.
Hear about some considerations for a return to work plan -- for yourself and for your clients -- in this episode of Inside the Industry. Hear from Arlin Sorensen, Brad Schow, and Scott Scrogin of ConnectWise as they discuss how to create a plan, as well as financing opportunities and considerations to keep in mind right now.
In this episode, join Craig Fulton as he gets to know one of our newer members of The IT Nation, Nathalia Fernandes from Eola Technology Partners. Nathalia shares her story of how she turned to The IT Nation to bolster her knowledge of ticket management, dispatching best practices, and more.
Even through uncertain times, there's opportunities for business owners to be innovative and lead their customers through difficult situations. Hear from Arlin Sorensen, VP of Brand Evangelism, and Brad Schow, VP of Consulting Services, as they discuss innovative ways to provide value-added services to your customers and prospects.
Hear advice from Arlin Sorensen, VP of Brand Evangelism - ConnectWise, Brad Schow, VP of Consulting Services - ConnectWise, and Todd Sieger, Director, Business Consulting - ConnectWise discuss important financial factors to consider right now, including your company's cash burn rate, how to create a financial forecast, and the importance of focusing on gross margin dollars.
Listen to Brad Schow, VP of Consulting Services, and Arlin Sorensen, VP of Brand Evangelism, share tips for business owners and leaders to take into account now while managing through the COVID-19 crisis. Hear their advice on how to avoid a false sense of security related to current revenue projections, considerations for returning to work, and more in this special edition of our Inside the Industry series.
Tune in to hear partner stories on the struggles, wins, and losses during the COVID-19 pandemic and the transition to a remote workforce. As well as tips and best practices for managing a remote workforce through the use of ConnectWise Control.
Delivering an excellent customer experience starts in the initial sales conversations and extends throughout the service delivery experience. When there's a mismatch in expectations between what sales sells and what service delivers, it can not only ruin the customer experience but also create friction between your internal teams. So how can you ensure your sales team is delivering new clients that your service team can adequately support, and how can your service team help your sales team find the right customers? Join us on this episode of Inside the Industry to hear recommendations from Chad Adams, VP of Operations at Intrust IT, and Topher Barrow, Product Marketing Manager at ConnectWise, on how to perfectly execute the handoff from sales to service, as well as important steps to take before the deal is signed.
On this episode of Stories from the IT Nation, we sit down with Corie Leaman, ConnectWise’s Director of IT Nation Events, to talk about all of the changes, challenges, and opportunities that are unfolding in the world of virtual events. We also share some exciting updates about IT Nation Explore. To find more information on our IT Nation events, you can visit: ConnectWise.com/TheITNation.
Curious what you need to effectively lead your organization through an unprecedented crisis? Join Arlin Sorensen, VP of Brand Evangelism - ConnectWise, Brad Schow, VP of Consulting Services - ConnectWise, and Todd Sieger, Director, Business Consulting - ConnectWise as they share advice for how leaders can help their teams during these trying times.
Listen to Travis Furlan, product manager at ConnectWise, and Renee Bergstresser, software training consultant at ConnectWise, talk about ConnectWise Home, the new central location for all your ConnectWise product needs and updates. Learn more about ConnectWise Home or get started today by visiting https://home.connectwise.com
Curious to know how other technology solution providers (TSPs) are managing the shift to an entirely remote workforce during the COVID-19 pandemic? Hear from three ConnectWise partners as they share advice and learning opportunities for how they have transitioned their staff and customers to a remote workforce.