While working with a customer recently, I heard this sentence: a tool is better than a script. The reference was that this customer preferred a known, tested, approved tool for most of their staff rather than a script built, lightly tested, and perhaps changeable by anyone in their organization.

I was surprised, because in many ways, I've depended way more on scripts, more often, than "tools" in my career. Often I struggled to find tools that actually worked in the way I wanted them to and built them myself with Unix shell utilities, VB Script, PowerShell, or some combination of those or other technologies.

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