This episode of Machine Yearning is special. Shane is joined by Google's Cathy Pearl for a live recording where they take a deep dive into the topic of Compassionate Conversational Experiences.

To say conversation design is a passion of Cathy’s is an understatement. She built her first chatbot before chatbots were even a thing - 1984 to be precise - and now uses her wealth of knowledge to help people make the best conversational experiences possible.

Topics include:

• Best Practices for Designing Conversations

• Conversational Design Frameworks and Examples

• How to Launch a New Chatbot

Some of the resources referenced in the discussion are available here:

1. A Conversation With My 35-year-old Chatbot

2. Google's conversation design best practices

3. The conversation design collection (including this guide to writing sample dialogs)

4. CathyPearl.com for links to previous talks / FAQ on conversation design

This podcast is brought to you by Conversocial - conversocial.com