Used to its full potential, artificial intelligence (AI) can assist employees, improve interactions with customers, and increase efficiency. Rob and Jackie sat down with Nitin Mittal, a principal with Deloitte Consulting, to discuss how AI is being used to enhance work environments.

Mentioned Thomas H. Davenport and Nitin Mittal. All-in On AI: How Smart Companies Win Big with Artificial Intelligence*, (Harvard Business Review Press, 2023). * “State of AI in the Enterprise, 5th edition report,” (Deloitte United States, 2022).

Related* Patrick Grady and Daniel Castro, “Tech Panics, Generative AI, and the Need for Regulatory Caution,” (ITIF, May 2023).