IT Sucks Podcast: Recent Episodes
Burgess Technology Services
IT Sucks, but it doesn't have to! The tech experts from Burgess Technology Services share their wisdom on technology issues, especially related to business technology.
Tamara sat down with BTS Account Managers Maggie Cano & Anthony Terrano to talk about the 40 Year milestone of Burgess Technology Services providing IT Support to Maine businesses. As former techs and network enginners for BTS, they bring their unique perspective to the topic.
Want to hear more? Listen to the recent podcast episode with owners Mike Dorr & Matt Rice.
Or check out our former individual episodes with Maggie and Anthony.
For more info on the company itself, visit www.BTSMaine.com or email info@BTSMaine.com
Tamara interviews owners Mike Dorr and Matt Rice about Burgess Technology Services reaching the 40 year milestone. They discuss changes in business technology over those decades as well as how the business has evolved to meet client's ever-changing needs.
Larges changes include cloud computing, hardware and now, Artificial Intelligence. See referenced links to Blog and Podcast topics below.
BTS Blogs and Services:
40 Years of Evolving in IT Support and Expertise - Burgess Technology Services
Burgess Technology Blog Archives - Burgess Technology Services
IT Security Suite - Burgess Technology Services
Security Awareness Training | IT Support Services BTS Maine
IT Sucks Podcast: 35th Anniversary Episode!
IT Sucks Podcast: How the Pandemic Changed How Business is Done
Find episodes on business technology services, issues and tools and more, as well as interviews with referenced staff members Maggie Cano and Anthony Terrano, at www.itsuckspodcast.com
For more information, visit www.BTSMaine.com or call 207-443-9554.
Tamara chats with Network Engineer Micah Simmler about his time with Burgess, tech-related hobbies, and what he'd like to see for the future of technology. Micah celebrates 10 Years with Team BTS in November of this year.
Find additional episodes at IT Sucks Podcast.com. Learn more about Burgess Technology Services at BTSMaine.com.
Mike and Matt share insights with regard to tools and discounts available to non-profits, (Microsoft, HP, Lenovo, Dell, Tech Soup, Quickbooks and others) and a few of our favorite non-profits share their tech wish lists and how our listeners can help!
For more information, visit:
www.btsmaine.com
www.bathymca.org
www.bathfoodbank.org
www.bbbsbathbrunswick.org
www.midcoastyouth.org
Matt and Tamara talk about Hunting Technology.
Technology changes: https://community.legendarywhitetails.com/blog/3-technological-advances-that-changed-hunting-forever/
SpyPoint Cell Adapter: https://www.cabelas.com/shop/en/spypoint-cell-link-universal-cellular-adapter
Outdoor Hub – Deer Hunting Tech: https://www.outdoorhub.com/deer-hunting-technology/
Quiver App: https://www.quiverapp.co/
GhostStop: https://www.ghoststop.com/rem-pod-with-temp/
ANT scope: https://www.atncorp.com/smart-hd-weapon-sight
Hunt Stamp App: https://huntstand.com/
Trail Cams: https://www.digitalcameraworld.com/buying-guides/best-trail-cameras
Hunting GPS: https://outdoorwilds.com/best-hunting-gps-under-200/
Deer on the trail cam. (referenced by Matt)
For more information on Burgess Technology Services and Maine Business IT Support, visit www.btsmaine.com or email podcast@btsmaine.com
Dr. Frank Appunn, Professor of Information Technology Management speaks to BTS about the evolution of Cybersecurity, relevant degree programs at Thomas College in Waterville, and the vast career opportunities in the field.
For more information on topics referenced:
www.thomas.edu
www.btsmaine.com
Security Awareness Training: https://www.burgesstechnologyservices.com/business-it-support-services/security-awareness-training
FireEye Breach: https://www.reuters.com/article/us-fireeye-cyber-idUSKBN28I31E
Huawei: https://www.forbes.com/sites/georgecalhoun/2021/09/27/the-huawei-hostage-crisis-is-not-over-it-has-escalated/?sh=537cd2af3e9f
To mark Cyber Security Awarness Month, Mike and Matt explain the tools of Burgess Technology Services IT Security Suite, how they work in practical terms, and how they benefit our clients' network security.
This includes not only standard network security, but specific protections and monitoring reports required in highly regulated industries, such as financial, medical and municipal.
For more information on how these tools can help your secure your business, email podcast@btsmaine.com or visit https://www.burgesstechnologyservices.com/business-it-support-services/bts-it-security-suite/
For previous episodes, visit www.itsuckspodcast.com
Tamara chats with BTS engineer Ben Weston, who shares about a day in the life of a tech, experiences from his 25 years in IT, how remote support tools have changed the industry, and what some geeks do in their downtime.
Ben and his Tech Desk co-pilot Gir.
Tamara chats with Steve Marson of Central Maine Pyrotechnics about how fireworks technology has evolved over his 50 years in the business.
For more information: www.centralmainepyrotechnics.com
www.btsmaine.com
Find previous episodes of the IT Sucks Podcast at www.itsuckspodcast.com
Mike, Matt and Tamara chat about fun and practical tech apps and products to enhance your summer outdoor adventures. Settle in for a listen, and enjoy exploring the links below! (you might want to pack a lunch and a compass app before falling down that rabbithole)
https://www.bioliteenergy.com/products/campstove-2-plus
https://www.amazon.com/Minipresso-Portable-Espresso-Compatible-Manually/dp/B00VTA9F6U
https://www.youtube.com/watch?v=lifUhfpZqQg
https://downeast.com/travel-outdoors/greatmainescavengerhunt/
https://www.basemap.com/
https://www.cnet.com/home/internet/starlink-satellite-internet-explained/
https://www.spypoint.com/en/products/cellular-trail-camera/product-link-micro-lte.html
https://gotennamesh.com/products/mesh?gclid=CjwKCAjwqcKFBhAhEiwAfEr7zTRQ8cfSO8lKAyxMPDFZIPv_rGCc7_lmVXPS28Lac_5_V7UujduzwhoCDF4QAvD_BwE&gclsrc=aw.ds
https://www.heimplanet.com/categories/shelters/tents
https://www.heimplanet.com/products/mavericks-white
www.bioliteenergy.com
https://www.womenshealthmag.com/fitness/a19993263/outdoor-camping-gear/?utm_source=google&utm_medium=cpc&utm_campaign=arb_ga_whm_d_bm_a19993263&gclid=CjwKCAjwtJ2FBhAuEiwAIKu19mT-hMtd1AFdMgg_Zt0Z4jO3YOtHtTbxasCVpEAcdnR7X0vrsqfxnRoCiGUQAvD_BwE
https://www.jackery.com/pages/solar-generator
https://hiconsumption.com/best-camping-gadgets/
https://www.mainetrailfinder.com/trails
https://www.alltrails.com/
https://www.discoverboating.com/resources/best-fishing-apps
https://www.onwater.app/?gclid=CjwKCAjwtJ2FBhAuEiwAIKu19h3TCWDWmDevAoLeJtB5uyNZts2RWkueEQKnsEbvONNxnp9aXde1ZhoCr0oQAvD_BwE
https://flyfisherpro.com/blog/best-fishing-apps/
https://www.pinterest.com/wildernesstoday/outdoor-gadgets/
https://www.crn.com/slide-shows/mobility/10-fun-tech-gadgets-for-a-hot-summer/7?itc=refresh
https://hikingguy.com/best-hiking-gear/
https://www.beach.com/tips/15-beach-gadgets-to-revolutionize-your-next-vacation/
http://www.strikealert.com/
https://www.tapsmart.com/apps/5-great-apps-to-install-before-going-on-a-camping-or-hiking-trip/
https://www.gearpatrol.com/tech/a651778/best-apple-watch-apps-compass/
https://www.inspiredcamping.com/best-camping-and-outdoor-apps/
Mike and Tamara of Burgess Technology Services chat with Brenton Dinsmore of Duratherm Window about how they use technology in design, fabrication and conferencing as they go about their business. Duratherm is a Maine Business with a great reputation in the industry.
For more information on Duratherm, visit www.durathermwindow.com
Questions? Email podcast@btsmaine.com or visit www.btsmaine.com.
Tamara chats with Dr. Jessilin Quint from Smart Eye Care in Maine, about eye health technology and keeping your eyes healthy while using technology on the job! Dry eyes, blue light, eye strain, new products and more!
Dr. Quint performs IPL on a dry eye client.
Visit Burgess Technology Services at www.btsmaine.com
On Facebook at: https://www.facebook.com/BurgessTechnologyServices
On Instagram: https://www.instagram.com/btsmaine/
Listen to all IT Sucks Podcast episodes at www.itsuckspodcast.com
Visit Smart Eye Care (in Augusta, Bangor and Farmindale), online at www.smarteyecare.com
On Facebook at: https://www.facebook.com/smarteyecarecenter
On Instagram at: https://www.instagram.com/smarteyecarecenter/
Dr. Quint: https://www.instagram.com/smarteyecarecenter/
Matt and Tamara chat about the features and benefits of Microsoft Teams, included in the Microsoft 365 suite of apps and how all sizes of businesses can benefit from it.
For more information, visit www.BTSMaine.com or email podcast@btsmaine.com
For more episodes, visit www.itsuckspodcast.com
Follow us on Facebook! https://www.facebook.com/BurgessTechnologyServices
Mike and Tamara chat with Mark Anderson of Gowen Power systems about power industry technology and how the technology of generators has evolved over the years.
For more information, email podcast@btsmaine.com or visit Gowen at www.gowenpower.com
Matt, Mike and Tamara of Burgess Technology Services chat about geeky gifts and what's on their own wishlists for 2020. For more information, email podcast@btsmaine.com or visit www.btsmaine.com
Links to products referenced in the episode are below. But first - for those local to us in Midcoast Maine, check out www.visitbath.com for a list of local retailers which we encourage you to support this gift-giving season!
Star Wars Video Game Cabinet
Dungeon Master Screen Banana Phone Kinetic Gears Kit LED lights
Magnetic Levitating Bluetooth Speakers
Sanitizing Wand
Fitbit Roomba Remarkable https://youtu.be/SWY_bwFMxro Jabra Headphones Light Box Best Dog Ball Launchers Chicken Door Reolink Motion Sensor BTS Staff recommendations: Jess - Wicked Bone Logan - EVGA Fancy Gaming Fans Anthony - Starlink Internet Raspberry Pi Micah - Google Chromecast with Google TV Oculus Quest 2 Cindy - www.meater.com
Tamara interviews Burgess Support Specialist Anthony Terrano about his experiences in the tech field, his blog, hobbies and more! Check out his blog at www.terratechblog.com !
For more information email podcast@btsmaine.com or visit Burgess Technology Services online at www.btsmaine.com
Mike, Matt and Tamara discuss a few annual "chores" related to the well-being of your computers and business network. Topics include battery backup testing, generators, data backup, disaster recovery, physical cleaning and security.
Burgess Technology Services is a Maine business.
For more information, visit www.btsmaine.com
Mike and Matt chat with Chris Martin from give IT. get IT. about computer recycling, certification and their mission to build computers for those who would not otherwise have access. Digital Inclusion. Their organization is one of only a handful in the country, and it's right here in Maine.
For the estimated 70,000 Maine households that don’t have a computer, this is a time of unprecedented isolation. At give IT. get IT., their mission to provide “digital inclusion” in the form of low or no-cost computers, training and support to people in need is more urgent than ever. Visit www.giveITgetIT.org to find out how you can help!
For more information on the podcast and Burgess Technology Services, visit BTSMaine.com or email podcast@btsmaine.com.
Mike, Matt and Tamara reflect on the 35th anniversary of the business. The discussion includes evolution of technology, business technology, tech support, dial-up, backups, long-term clients, managed services, IT recycling, our fabulous BTS staff and more!
Matt, Mike and Tamara talk about how business (BTS as well as clients') has been changed by the pandemic and remote working.
For more information email podcast@btsmaine.com or visit www.btsmaine.com
Tamara chats with Bath Middle School Science Teacher Monica Wright about STEM curriculum in classroom and beyond.
Bath Middle School: https://mhs.rsu1.org/o/bath-middle-school
Chewonki: https://chewonki.org
Ecology School: https://theecologyschool.org
KELT: https://www.kennebecestuary.org
Maine Career and Education: https://www.educatemaine.org/
IntWork: https://www.intwork.co
Monica Wright Award Article by Nathan Strout
BMS students during crab data collection on the coast of Maine.
Tamara and Maggie Cano, network engineer at BTS, chat about Maggie's history with technology, coding at 5 years old, women in STEM and recognizing biases.
Links to articles referenced:
https://www.sciencemag.org/careers/2019/04/mixed-messages-about-women-s-representation-science-and-missing-piece-picture
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https://www.bizjournals.com/bizwomen/news/latest-news/2019/02/more-than-40-percent-of-women-leave-stem-jobs.html?page=all
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https://www.aauw.org/resources/research/the-stem-gap/ - https://hbr.org/2018/06/what-managers-can-do-to-keep-women-in-engineering- https://www.purdueglobal.edu/blog/information-technology/resources-women-computer-technology/
Tamara chats with Elijah Slocum, rising Sophomore at the University of Maine at Orono, about his involvement with STEM programming in high school, Sea Perch competition, college and everyday life.
This is Episode I of a 3-part series.
The aquatics robotics entry of Elijah's team.
Elijah's High School Sea Perch team.
Tamara interviews four career law enforcement professionals from the state of Maine regarding the use of technology in police work, and how it has evolved over the last 30 years.
Chief Mike Field of the Bath, Maine PD.
Sheriff Joel Merry of Sagadahoc County.
Chief Troy Cline of the Town of Buxton
Karen Hamiton, Computer Administrator for Lincoln County.
The discussion includes the following topics: Technology related to the filing of paperwork, typewriters, micro-fiche, copy paper, radar, radio, cellular, wifi, communications, drug-testing, opioid hotspots, AVL, TruNarc, IMC, Spillman, body cams, car cams, facial recognition, drones, license plate recognition, Covid19, online training, Power DMS, Drug Taskforce, iPod, Toughbook, RhinoTab, ODMAP, ERG... and more!
Links to some of the products and organizations referenced in the podcast will be updated here 5/18/20.
Matt shares his knowledge about rural internet options. Pertinent during the time of COVID-19 when so many are working and learning from remote locations.
Links to resources referenced:
Connect ME @ Maine.gov
Connect ME Executive Summary
Mobile Must Have Where Matt got his Data Plan and lots of information on the topic.
https://5gstore.com/ Where Matt purchased equipment.
Please feel free to email podcast@btsmaine.com with questions.
Visit us online and find all previous podcast episodes at BTSMaine.com
We've passed one year with the I.T. Sucks Podcast! This episode is a highlight reel of sorts, touching on many of the topics we covered over the past year and sharing some of the laughs as well!
For more information or to suggest podcast topics, email podcast@btsmaine.com or visit www.btsmaine.com
This month we share the love with our BTS family. Staff members answered some poll questions and we're sharing some of the answers, and for some, in their own voice! It's a great way to get to know our stellar team!
To learn more about us, visit www.btsmaine.com
Questions? Email podcast@btsmaine.com
Below are the full poll answers for most of the staff!
In celebration of our 30th year in business, we circulated a poll amongst the staff to get a little insight into their history, experience and interests. Now in our 35th year, we thought we’d pass it around again. The results are below. (also – find a link below to our most recent podcast episode, where you can hear many of the BTS family answer in their own voice!
Cindy G:
How long have you worked at Burgess? 22 years
How long have you worked in Technology? 22 years
What is something you enjoy about working at Burgess? I love the people, both customers and employees
What is something you enjoy about working in technology? Convenience and it makes me feel smart 😃
How do you use technology in your off time? I use my smart phone for music and to keep in touch with my kids.
What was your first computer? Compaq
What futuristic technology would you most like to see? A machine that exercises your body for you.
Tom:
How long have you worked at Burgess? 3.5 years
How long have you worked in Technology? 24 years
What is something you enjoy about working at Burgess? I get the opportunity to learn from other talented technicians.
What do you enjoy most about working in technology? (or top two or three things) Getting to play with new technology.
What was your first computer? Mac LC II
What future-istic technology would you most like to see? Self-Cleaning houses!
Ben:
How long have you worked at Burgess? Almost 6 years
How long have you worked in Technology? Almost 25
What is something you enjoy about working at Burgess? It’s let me find a work/life balance that’s rare in IT.
What do you enjoy most about working in technology? (or top two or three things) : On-going challenges
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) :: Aside from some gaming, as little as possible
What was your first computer? Apple IIGS
What future-istic technology would you most like to see? High-speed/low-latency satellite internet and self-sustainable small-scale solar (I’m also open to personal molten-salt reactors).
Doug:
How long have you worked at Burgess? – Will be 16 years on March 29th
How long have you worked in Technology? – 25 years or so I did tech work in Highschool and College
What is something you enjoy about working at Burgess? – I get to do new things often. Deal with new people and situations.
What do you enjoy most about working in technology? (or top two or three things) – From the programming side of things it is determining the best way to tackle a problem people are having.
What was your first computer? – First computer in the home as an old TRS-80 Model 3. Saving BASIC programming to cassette drive I will not miss.
What future-istic technology would you most like to see? – I am always fascinated about the steady advancement of AI we are making.
Micah:
How long have you worked at Burgess Computer?
8 years
How long have you worked in Technology?
Burgess is my first technology job but I have worked with technology as a hobby for maybe 9 years before that
What is something you enjoy about working at Burgess?
The Variety of customers we get to support in their fields.
What do you enjoy most about working in technology? (or top two or three things)
Learning new technology as it changes
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc)
I enjoy playing video games as well as doing live audio, I also have enjoyed implementing and connecting smart home devices such as Smoke detectors, Lights, and my water heater.
What was your first computer?
My first personal computer was one I scrounged parts for in the early 2000s
What future-istic technology would you most like to see?
Flying cars and hoverbikes but ultimately more realistically Solid State Battery technology
Justin:
How long have you worked at Burgess?
About 5 months
How long have you worked in Technology?
13 years
What is something you enjoy about working at Burgess?
I’m learning something new everyday.
What do you enjoy most about working in technology? (or top two or three things)
I’m learning something new everyday. I’m helping people with their problems.
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc)
I don’t really have any tech hobbies. I like to woodwork, and play guitar. I built a guitar, is that techy?
What was your first computer?
A Commodore 64.
What future-istic technology would you most like to see?
A tie between Holodecks, and Transporters. Being able to go anywhere, instantly, would be pretty great.
Logan:
How long have you worked at Burgess?
13 years
How long have you worked in Technology?
13 years
What do you enjoy most about working in technology? (or top two or three things)
Gaming
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc)
Build my own gaming PCs
What was your first computer?
Some old piece of crap that I kept breaking, I can't remember specs
What future-istic technology would you most like to see?
Teleportation, sick of wasting time with the "in between"
Jeanne:
How long have you worked at Burgess? 20+ years
How long have you worked in Technology? 20+ years
What is something you enjoy about working at Burgess? Working with smart people
What do you enjoy most about working in technology? (or top two or three things) The constant change helps keep your mind fluid
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I like that I can dive into obscure topics online and educate myself
What future-istic technology would you most like to see? Transporter!
Maggie: 2020 update - Future technology I would like to see is technology used to its full potential, not limited by corruption or greed and used to better the environment and unite people of all languages everywhere. :)
Daniel:
Futuristic Technology? For teleportation to be more common.
First computer: (Access to) Commodore Pet. (personal) Texas Instruments TI80
Julie:
How long have you worked at Burgess? 2 years in end of April! Time flies when you are having fun!!
How long have you worked in Technology? Since 2012, started at Apple Inc. as Apple Certified Mac Technician.
What is something you enjoy about working at Burgess? My Team. They are my everything at BTS! Always there to help me out and I hope I am there for them too when they need me!
What do you enjoy most about working in technology? (or top two or three things) Solving Problems as a team and sharing the sweet success together.
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I have a BAKING blog (sourdoughmaine.com) that I maintain. I also like to make webpages from scratch using JavaScript and Front-End Web Design.
What was your first computer? Dell.
What future-istic technology would you most like to see? Giant Robot to fight and assist with Natural Disasters (like floods, forest fires, and earthquakes)
Norm:
First computer: Commodore 64
What do you enjoy most about working in technology? It’s always changing and you’re always learning.
Josh:
How long have you worked at Burgess? 2.5 years
First computer: Apple Performa 635
Futuristic Technology: Wireless energy for motor propulsion. (as on servos)
Justin:
How long have you worked at Burgess? 5 months
How long have you worked in technology? 13 years
First Computer: Commodore 64 / IBM 486
Cindy F.
Futuristic Technology: Holodeck or Transporter from Star Trek. How long have you worked at Burgess? - 7 days
How long have you worked in Technology? – 30 years
What is something you enjoy about working at Burgess? So far the people.
What do you enjoy most about working in technology? (or top two or three things) The fact that it changes and the possibilities are limitless. Also, always something new to puzzle out
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I maintain my husbands work computers and I have an internet based fridge.
What was your first computer? Apple IIe 64k RAM dual 5 ¼ disk drives. My first tech project was to add ram up to 128k!!!
What future-istic technology would you most like to see? Space Colonies
Andrew:
How long have you worked at Burgess? 7 days… But I worked for Burgess from 1998-1999 previously, so really a year and 7 days.
How long have you worked in Technology? 20+ years
What is something you enjoy about working at Burgess? The diversity of customers and technology used.
What do you enjoy most about working in technology? (or top two or three things) Helping people discover new ways to do things with technology. The challenge of constantly learning.
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I have been expanding the smart technology at home. We use lights, sensors and location based services to automate certain tasks at home.
What future-istic technology would you most like to see? Advances of nano-technology in the battle of currently incurable diseases.
Wayne:
How long have you worked at Burgess? 3 years
How long have you worked in Technology? Off and on for 20 years
What is something you enjoy about working at Burgess? There is always something new to learn.
What do you enjoy most about working in technology? (or top two or three things)
There is always something to learn and you’re never bored.
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I do some video creation and editing, general troubleshooting, and I prefer running Linux on my home computer.
What was your first computer? Commodore 64
What future-istic technology would you most like to see?
I look forward to all vehicles on the road being self-driving.
Tamara:
How long have you worked at Burgess Computer? 9 years
How long have you worked in Technology? Same. Was in hospitality (and a Burgess client) for a decade before that.
What is something you enjoy about working at Burgess? That it’s a work “home” for those who want it to be. That employees are able to grow into new roles that mesh best with their interests and skillsets, myself included.
What do you enjoy most about working in technology? (or top two or three things) It’s helpful to be a little more in the know (even as a non-technician) with regard to the leading edge of technology. It’s so ever-changing, it’s easy to get behind. When you work in the tech field, you’re hearing about all the new stuff. I get a kick out of listening to techs talk to each other about geeky computer engineering stuff. It’s like being on an episode of Star Trek at times. Or Big Bang Theory.
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I’m a voiceover artist, and technology helps me in recording, editing and delivery of files to my clients. (and of course marketing, coaching and networking). I’m also involved with multiple community groups who use technology to communicate both internally and externally. And we have a smart home, so I can turn up my thermostat, turn off my lights and check on my doggy-cam, all with a phone app.
What was your first computer? A Brother word processor with a little display. Does that count? I think it does.
What future-istic technology would you most like to see? Teleportation. I’m not a fan of flying, but I want to see the world.
Answers from 5 Years ago!
Matt:
How long have you worked at Burgess Computer? Since 2001
How long have you worked in Technology? Since 1996, but as a child I always played with electronics
What is something you enjoy about working at Burgess? Working with the latest technologies, and solving peoples technology issues. I also enjoying learning from my peers.
What do you enjoy most about working in technology? (or top two or three things) I enjoy helping people and seeing them satisfied when a problem gets solved.
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I love to play video games with my kids. I also use technology when fixing cars, hunting, or playing guitar. There is always an app to help my hobby.
What was your first computer? A Gateway 2000, back when they came in the black and white “cow” boxes. I taught myself BASIC computer programming when I was 13 years old on this computer.
What future-istic technology would you most like to see? Self-driving cars. I could get so much more done that way!
Mike:
How long have you worked at Burgess Computer? 9.5 years as President/Owner and previously 5 years as Network Engineer
How long have you worked in Technology? 17 years
What is something you enjoy about working at Burgess? I like being an owner and taking on the responsibilities that come with that. Helping customers succeed by providing services we sell. It reiterates we’re doing it correctly!
What do you enjoy most about working in technology? (or top two or three things) How we can influence a customer’s business with technology to help them grow and improve
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) . Honestly I don’t do much with technology outside of work, besides honing our services and exploring new. While at work I’m always working in the business so this is my time to work on the business.
What was your first computer? Windows 3.1 HP laptop
What future-istic technology would you most like to see? The day we can think what we want to say and it’s written down for us….typing sucks…
Maggie:
How long have you worked at Burgess Computer? 1 year
How long have you worked in Technology? 15 years
What is something you enjoy about working at Burgess? Great team environment, learning new tech and methods daily
What do you enjoy most about working in technology? (or top two or three things) new toys/gadgets, there are always challenges and trying to find workarounds or solutions
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) I use Internet and video technologies to communicate and share information with members of the Deaf community in my local area.
What was your first computer?
PC: Windows 95/Packard Bell
non-PC: Apple IIe
What future-istic technology would you most like to see? Teleportation 😉
Jennifer:
How long have you worked at Burgess Computer? About 10 years
How long have you worked in Technology? About 10 years
What is something you enjoy about working at Burgess? The people and company environment
What do you enjoy most about working in technology? (or top two or three things) Keeping up to date with what technology can do for companies
Tell us a fun fact about how you work with technology in your off-time. (projects, hobbies, study, etc) Keeping in touch with family, friends
What was your first computer? I don’t remember other than it was a desktop PC…..
What future-istic technology would you most like to see? I’ll need to think about this……….
Mike, Matt and Tamara talk tech resolutions. Actions you can take annually to maintain a healthy network, tasks you should get IT professionals help to accomplish, and a few tidbits more on the fun side.
As promised...
Here's a link to a Waterproof Keyboard
Here's a link to the fun "IT shaming" resolution post:Tech Resolutions
For more information or to share your thoughts, email podcast@btsmaine.com or visit www.btsmaine.com.
Listen, subscribe, share! Thanks!
Matt and Tamara sit down for a brief chat about a current newsworthy topic, the very real potential for Iranian hackers to increase malicious activity on United States financial, municipal, personal and business cyber targets in response to recent events. (https://www.nbcnews.com/news/world/airstrike-kills-top-iran-general-qassim-suleimani-baghdad-airport-iraqi-n1109821)
For more information, read pertinent content via the links below from Homeland Security, Washington Post and CNBC.
Alert from Homeland Security CISA: Potential for Iranian Cyber Response to U.S. Military Strike in Baghdad https://www.us-cert.gov/ncas/alerts/aa20-006a
CNBC Article: Cyberattacks are an ‘immediate’ challenge for businesses following Iran strike https://www.google.com/amp/s/www.cnbc.com/amp/2020/01/07/cyberattacks-are-an-immediate-challenge-for-business-after-iran-strike.html Washington Post Article: The Cybersecurity 202: U.S. should brace for Iran to cross red lines in cyberspace, experts warn https://www.washingtonpost.com/news/powerpost/paloma/the-cybersecurity-202/2020/01/06/the-cybersecurity-202-u-s-should-brace-for-iran-to-cross-red-lines-in-cyberspace-experts-warn/5e123521602ff125ce5bbf7b
Mike, Matt and Tam talking geeky gifts! Here are links with more information on many of them!
Smart Home Tools:
Leviton Decora Smart Switch: https://www.leviton.com/en/products/brands/decora
Video: https://youtu.be/yV2vj_TDdhw
Vera: https://getvera.com/pages/apps
Ring Doorbell: https://ring.com
Sonos Wireless Speakers: https://www.sonos.com
Auto Diagnostic tool/app: https://www.obdsoftware.net/software/obdfusion
Tech Touch Gloves: shorturl.at/kuvFT
Star Trek Door Chime: https://www.amazon.com/ThinkGeek-Star-Trek-Electronic-Chime/dp/B007QSYPE6
Enterprise Pizza Cutter: https://www.amazon.com/ThinkGeek-Star-Enterprise-Pizza-Cutter/dp/B004FQDWP0
Shocktato Video! https://www.youtube.com/watch?v=G_17WUNIz-E
3D Printers:
FDM printers produce very tough, large, and dimensionally accurate parts, but can in no way approach the fine detail of an SLA printer.
https://www.monoprice.com/product?p_id=35435&gclid=CjwKCAiAlO7uBRANEiwA_vXQ-59y-olqXKE-VzBpscZAMHOymBGBRoBpp9TCRXeS_kTSp38KL6_h4hoC4MgQAvD_BwE&fbclid=IwAR1HOmNHmJTloLWZmdexwrEjyRehtxT_cyeT5msaFjFarr7SMSnH3Cbx1vI
SLA printer: https://www.matterhackers.com/store/l/peopoly-moai-laser-sla-3d-printer-kit/sk/MP86LX2U
Re-chargeable heated clothing/shoes: https://amzn.to/2sL1LZS
Rainbow Toilet Night-light: https://amzn.to/2EAhTAe
Elastic fishing folding umbrella hat: https://www.amazon.com/Luwint-Diameter-Gardening-Umbrella-Headwear/dp/B013QV0MYS
Occulus Quest VR: https://bit.ly/2Z78Lwc
Gameboy Refrigerator Magnets: https://bit.ly/35G7Lll
Anti-fatigue gaming glasses: https://gunnar.com/
Yoda bookends:
Adjustable Laptop stand: https://amzn.to/34yPAwt
Deathstar Waffle Maker: https://bit.ly/2EBRPEI
Deathstar Air Popper: https://bit.ly/2tuLB7j
Tesla truck: https://www.tesla.com/cybertruck
Millenium Falcon Owners Workshop Manuel: https://amzn.to/2tuxAGM
Baby Groot Flower Pot:
Star Wars X-wing Knife Block: Here’s a link to a search page with that, cookie molds and other Star Wars kitchen items! shorturl.at/rwIT0
Stars Wars Droid Builder Kit: shorturl.at/fNPQ7
Fi Dog: (GPS) TryFi.com
Matt’s favorite dashcam: https://www.amazon.com/dp/B07GRV85NP/ref=cm_sw_r_sms_c_api_i_HNu3DbS9MQP7S
Phone sanitizer: https://www.phonesoap.com
A couple other great sites for finding geeky ideas:
https://www.thinkgeek.com/interests/index.shtml/
https://boardgamegeek.com
Rachel Frost of JPMA Online Training is our first guest on the I.T. Sucks Podcast! Mike, Matt and Tamara ask Rachel questions about her history in the industry, the history of JPMA and how changes in technology over the last two decades have effected online training/elearning.
For more information, visit www.jpmaweb.com and www.btsmaine.com
If you have any questions or are interested in being a guest on the podcast, email podcast@btsmaine.com
Mike and Tamara chat about scary tech horror stories for Halloween month! Lost data, Black Mirror, Scary Basement scenarios and more! Don't let these things happen to you! Contact podcast@btsmaine.com for more information!
www.btsmaine.com
Matt, Mike and Tamara chat about mobile apps for business productivity and security, as well as personal favorites for home and fun.
For more information on this and business technology support, visit www.btsmaine.com
Questions? Interested in being on the podcast? Email podcast@btsmaine.com
Because there's a lot more to say about Disaster Recovery preparedness, Mike, Matt and Tamara continue the discussion.
Are you and your business ready for a crisis? Listen and find out!
For more information visit www.btsmaine.com
The folks from Burgess Technology Services chat about Data Loss, Encryption and Disaster Recovery as it relates to your business.
For more information, visit www.btsmaine.com
Burgess Technology Services is a comprehensive technology company providing Managed IT Services, Network Design & Analysis, Help Desk Support, Cloud Services including Managed Backup, as well as Security Awareness Training, Disaster Recovery Solutions, Vulnerability Testing, and PCI Compliance. Our clients range from small businesses to large organizations in many sectors: financial, medical, commercial, non-profit, municipal, military, education, and industrial/manufacturing. We provide excellent long-term value and exceptional personal service throughout New England.
BTS owners Matt Rice and Mike Dorr discuss how technology support for the Medical industry differs (and is the same) as for other industries.
HIPAA, medical, business technology, tech support, tech security.
For more information, visit www.btsmaine.com
or email podcast@btsmaine.com
Owner Mike Dorr chat with Tamara about how supporting Credit Unions with Technology Services is different (and the same) as other industries. Discussions of technology security, regulations and tools.
For more information on Burgess Technology Services, visit www.btsmaine.com or email podcast@btsmaine.com
Tamara and Matt discuss what is different about supporting Municipal and Government clients with their technology needs. TRIO, Voter Registration, Vehicle Registration, Law Enforcement, Correctional Facilities as well as Local, County and State Government. Managed Services, Technology Security.
BTS Managed Services
Tamara Lilly and BTS owner Mike Dorr discuss security awareness when it comes to business technology. What types of training and testing are available to keep employees and your business network safe from viruses, malware, ransomware and more.
For more information, email podcast@btsmaine.com
or visit Burgess Technology Services at www.btsmaine.com
Related: https://www.burgesstechnologyservices.com/business-it-support-services/security-awareness-training/
Tamara and BTS owner Matt Rice discuss vulnerability to email attacks, scams, phishing and spearphishing and how to avoid getting caught. Clear tips as to how to avoid compromising your computer and business network. Suggestions for technology security awareness.
For more information, email podcast@btsmaine.com
or visit Burgess Technology Services at www.btsmaine.com
Related blog posts: https://www.burgesstechnologyservices.com/burgess-technology-blog/phishing-attempts-continue-to-rise/
https://www.burgesstechnologyservices.com/burgess-technology-blog/social-engineering-phishing-email-affects-woolwich-family/
Tamara and BTS owner Mike Dorr discuss the expiration of Windows 7, Server 2008 and other softwares. How this affects business technology and how one can plan to meet these milestones effectively. Also some discussion on end of life for hardware.
For more information, email podcast@btsmaine.com
or visit Burgess Technology Services at www.btsmaine.com
Related blog posts: https://www.burgesstechnologyservices.com/burgess-technology-blog/windows-7-extended-support-expiring/
https://www.burgesstechnologyservices.com/burgess-technology-blog/maine-technology-news/technology-end-life-guide/
Mike, Matt and Tamara from Burgess Technology Services introduce themselves, the company and the IT Sucks podcast. The podcast will shed some light on business technology for non-techies. Experts for nearly 35 years in business technology, BTS offers network administration, managed service, programming, installation, consulting, security awareness training and more. For more information, visit www.btsmaine.com