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Topics: * Jerry recently took the Addigy Certified Expert training * Text Sniper is an incredibly useful tool that is like OCR for your screen: https://www.textsniper.app. * Jerry uses it during a presentation to capture text for notes. * Addigy integrating Splashtop is a welcome addition to their feature set for remote support. * Joe tells a funny story about Outlook reminders in his latest peeves corner. * He prefers first party because he likes to know Apple’s solution first and know the ins and outs. * The group discusses Mail issues. * Western Digital MyCloud Drive isn’t our favorite choice for customers. * We have to choose the right equipment or software for our clients based on what is right for them but also what we can support well. * Sam shares a funny story about trying to talk to a tech person at Staples. * Should the group start a show where they go to local stores and ask tech questions? * Joe talks about the times before he was an Apple consultant and shares the story about how he found out about the Apple Consultants Network. * Is Sam Neo from the Matrix? * The crew talks about older, unreliable software like Retrospect * Jerry has an internet recovery issue with a local Mac mini acting as a content cache