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Topics: Happy 400th episode!….2 episodes late.

• Joe dropped his iPhone 11 Pro Max. He ends up replacing it with a new iPhone 12 pro which leads into a group discussion about iPhone repairs and carriers
• He talks about the difficulties he had and the time it took when trying to get two carriers on his new phone. eSIM and physical SIM setup order is important!
• Sam sets up three separate Genius Bar appointments for his iPhone 11, Apple Watch series 3, and AirPod Pro issues. This leads into a second unexpected event that causes him to be locked out of his car.
• Pop quiz - What did Sam forget when he restored his iCloud backup to a new phone?
• The group speaks about being treated as a normal consumer when purchasing technology or speaking with customer service.
• Sam reveals his oversight with Google Authenticator.
• iCloud Drive presents a challenge to Jerry in an experience he had with a client losing a very important file in iCloud drive.
• Joe piggybacks off of Jerry’s story and talks about his client also losing data.
• Should you use the trash to store files? PsiMac may have an offering for you!