Everyone who has driven through Missouri knows that the state motto is “Show Me.” That is the theme for today’s interview.

We all have seen the hype about artificial intelligence. Well, time to give some specific examples so federal and state leaders can see how to apply AI to reduce costs and improve service for citizens.

Today’s podcast is a fantastic panel of experts who reflect views from academia, states and localities, as well as corporate expertise. They manage topics ranging from AI bias to floodplain insurance.

Amanda Randles opens with practical advice. She says we should not fear AI, we should focus on ways to train users on how to use these tools in the best way.

Moving from academia, David Edinger gives specific examples from Denver on how he has deployed AI to improve citizen experience. For example, if AI can detect anomalies on an X-ray better than a human, why not use AI to free up time for a radiologist to face-to-face with patients?

A more mundane example is Denver’s non-critical support line, what he calls “311.” David details how AI has been deployed in chatbots to help people with typical tasks like getting a license. It can also anticipate questions and provide appropriate answers. Finally, AI-enhanced response systems can work 24 hours a day 7 days a week, which improves citizen service as well as reduces the burden on staff to work weekends.

Moving to the West Coast, Hong Sae describes how AI can be used to predict major events on a flood plain. This predictive ability has helped citizens with reducing the cost of flood plain insurance.

This far-ranging discussion includes each person contributing to the concern of AI being used in an ethical manner as well as how to trust the data that is provided.