Is the digital lending experience broken?While trying to find a proper balance of human interaction and self-service, many financial brands continue to miss opportunities to improve these transactions.

Jeff Keltner , Senior Vice President of Business Development at Upstart , tells us how banks and credit unions can streamline their customers’ friction points in the digital lending experience.

Join us as we discuss:

• Balancing human interaction with self-service (4:01)
• Why financial brands struggle to maximize their data (15:59)
• How alternative AI data can revolutionize lending (21:51)

Check out these resources we mentioned during the podcast:

• Jeff Keltner
• Upstart
• Leaders in Lending

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts , on Spotify , or here .

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