While the COVID-19 Pandemic has encouraged the transition to digital, many still struggle to fully comprehend its importance and how to integrate it. Oversight can lead to employees unsure of how to use new technologies, resulting in a poor customer experience.

John Findlay, CEO of LemonadeLXP, joins the show to discuss the digital transformation and how companies can embrace the change and benefit.

What was talked about:

• Giving Equal Focus to New Technologies & People

• Educating Internal Teams to Improve the Customer Experience

• The Dos and Don’ts of Employee Training

• Why Attention to the Customer Experience is on the Rise

• Financial Education for the Masses

• Key Takeaways for the Listener

Check out the resources below for more information:

• John’s LinkedIn

• JFindlay@LemonadeLXP.com

To hear more interviews like this one, subscribe to Banking On Digital Growth on Apple Podcasts, Spotify, or your preferred podcast platform.