Joey Coleman is the founder and “Chief Experience Composer” of Design Symphony, a customer experience branding firm, a renowned speaker, and the author of the best-selling book “Never Lose A Customer Again.” Joey has over 20 years of experience and a lot of hands-on knowledge due to an insane career path —his words. On today’s Now to Next episode, Joey shares his insights on his “First 100 Days® Methodology” in regards to keeping customers, the 8 phases of the customer experience, the eclectic career path that led to where he is today...and even some tips on the best time of day to use a four-wheeler to tow your brother (who is, of course, attached to a hang glider). This is one you won’t want to miss. Timestamps:2:22: Joey discusses his background 8:52: Creativity In Business 13:23: Joey's "Creativity In Business" course 19:30: Customer acquisition vs. customer retention 22:39: Joey's method, "The First 100 Days" 25:33: Why all business exchanges are, at their core, "Human to Human" 30:27: Customer experience vs. customer service 33:20: 8 Phases of the Customer Experience 33:45: Phase 1 - Assess 45:37: Phase 2 - Admit 46:50: Phase 3 - Affirm 50:51: Phase 4 - Activate 53:24: Phase 5 - Acclimate 54:40: Phase 6 - Accomplish 55:29: Phase 7 - Adopt 55:40: Phase 8 - Advocate

Resources:https://www.joeycoleman.com (joeycoleman.com) https://www.amazon.com/Never-Lose-Customer-Again-Lifelong-ebook/dp/B074LT3LT5 (Never Lose A Customer Again) https://twitter.com/thejoeycoleman?lang=en (Joey On Twitter)

Connect With Nick Nanton:http://www.nicknanton.com/ (Website) https://www.facebook.com/Nicknanton (Facebook) http://twitter.com/nicknanton (Twitter) https://www.linkedin.com/in/nicknanton (LinkedIn) https://www.youtube.com/channel/UCWOvnpNMTX4pKVIi234pOTg (YouTube)