"Training managers to think and act like coaches is the single most important talent initiative that all organizations should be working on." –

Picture the best manager you ever had. He or she saw potential in you … cared about you as a person … and empowered you to move to the next level. Those most important moments didn't happen in a performance review, but in a doorway or casual chat. Shifting to a coaching mindset connects differently with your employees. You guide, support and encourage, rather than direct, control and coerce. Employees feel more supported, heard and valued. Shifting from managing to coaching will result in employees who are more engaged, more accountable, perform better, think more dynamically and stay longer.