Join us in conversation with Manoranjan Ingudam VP - Customer Success Whatfix on "Customer Success as a Strategy for Growth in Saas"
Speaker - Manoranjan Ingudam VP - Customer Success Whatfix
Host - Bimlesh Gundurao, Chief Coach @PITCHCAMP.in
Mano is a Customer Success enthusiast, an entrepreneur, and a value-driven professional, with nearly 20 years of experience. He is an expert in building high performing global teams focused on quality & customer and has been leading the $100K to $15M+ Whatfix Customer Success journey; achieving a stellar NPS (100th percentile of Software industry), and top reviews from enterprise clients across the globe by deploying innovative customer success practices.
What is Customer Success
How different from Customer support
Why is customer success more important in Saas than other technology-led business models?
Strategy for Growth
Best Practices & Lessons learned
00:00 Introduction
04:30 Manoranjan Introduction & Background
09:14 How Customer Success became critical to SAAS Companies
12:03 How different is Customer Success from Customer Support
16:55 How did customer success journey evolve in Whatfix
20:55 Roles & Responsibility of the Customer Success Team at Whatfix
26:45 Q&A
Send in a voice message: https://anchor.fm/web3verse/message