No Jitter On Air: Recent Episodes
Beth Schultz
Microsoft MVP Randy Chapman shares his insight into the year that was and the year to be for Microsoft.
Microsoft MVP Randy Chapman and No Jitter editor Ryan Daily explore the metaverse and whether or not it'll be the next evolution of enterprise communications and collaboration.
Microsoft MVP Randy Chapman shares his thoughts on the biggest Ignite announcements, including Teams Premium licenses, the Cisco partnership, and more.
Microsoft MVP Randy Chapman shares his thoughts on the biggest Ignite announcements, including Teams Premium licenses, the Cisco partnership, and more.
Microsoft MVP Randy Chapman shares his thoughts on where we stand with hybrid work and the changing role of the office.
In the second part of this series, Microsoft MVP Randy Chapman explores various first- and third-party apps for your Teams environment.
In the first in a two-part series, Microsoft MVP Randy Chapman shares his insight on Teams and its platform capabilities.
Microsoft MVP Randy Chapman unpacks Teams news around E-911, Rooms, and the desktop client.
Microsoft MVP Randy Chapman shares how IT admins and users can boost Teams adoption within their organization.
Microsoft MVP Randy Chapman shares his perspective on the Operator Connect Accelerator program, Teams Connect, and the contact center market.
Microsoft MVP Randy Chapman discusses the growth in cloud-based contact centers and how to integrate them into Microsoft Teams.
What do you need to keep in mind when making sure your network is ready for Microsoft Teams in a hybrid work environment? Microsoft MVP Randy Chapman shares his best practices and insights.
Microsoft MVP Randy Chapman discusses the reporting tools and analytics that you need to ensure employees have the best Teams experience, regardless of where they work.
Microsoft MVP Randy Chapman shares the nuts and bolts on how to provide a robust Microsoft Teams experience throughout the office.
Microsoft MVP Randy Chapman discusses getting started with Microsoft Teams Rooms and how to equip conference rooms with hybrid work environments in mind.
Industry analyst Tom Brannen recaps some of the latest VR, AR announcements and what enterprises need to know about getting started.
Microsoft MVP Randy Chapman discusses the ways Microsoft is allowing enterprises to create a hybrid work environment with new Team features and devices.
Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.
Contact center analyst Robin Gareiss talks about her upcoming Enterprise Connect sessions on AI use cases and how to improve CX with WFO and WEM.
TADHack founder Alan Quayle shares how enterprises can leverage APIs and CPaaS to their best advantage.
Microsoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft’s roadmap.
Microsoft MVP Randy Chapman shares his perspective on assessing voice needs in your enterprise and how to implement voice for Teams.
Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.
In the first part of this two-part series, Randy Chapman, UC architect for IT professional service firm Symity, shares the type of voice services in Microsoft Teams and perspective on voice's role in the enterprise.
Exploring everything from in-meeting apps to breakout rooms, meeting recaps, and more, with UC architect Randy Chapman
Prachi Nema, senior analyst with IT research firm Omdia, shares key takeaways, and more, from her recently published report on 11 collaborative meeting service providers.
UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.
Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.
Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.
In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.
Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.
The WFH trend has turned IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, on why SASE is the salvation.
A mobility expert shares insights on maintaining consistent connectivity wherever we're working.
Voice bots will one day interact conversationally, provided audio quality is up to snuff, as we discuss with Jon Arnold, an analyst who focuses on disruptive technologies, in this latest episode in our Spearline-sponsored series.
Customer experience steers our perception and defines our behavior. Hear from CX consultant David Savage, of The Experience of Customers, on how to get it right.
Enterprises need holistic solutions for today's contact center requirements, and a strong ecosystem of expert partners is essential in meeting their needs, be those for AI, CRM or WFM integrations, or a host of other requirements, as two Five9 execs discuss in this episode, brought to you by Five9.
In this episode, networking expert Terry Slattery, of Netcraftsmen, gives advice on identifying culprits and digging out root causes of poor call quality.
IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this Enterprise Connect 2020 session preview.
Hear how cloud phone system provider Aircall uses network metrics to keep audio quality at its best, in this Spearline-sponsored No Jitter interview with Aircall co-founder Pierre-Baptiste Bechu.
Change is constant in the modern office, and IT must be a driver for building in flexibility. Tim Banting, principal Workspace Services analyst with Ovum, discusses the imperative for adaptability.
What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.
Curtis Peterson, SVP of operations at RingCentral, takes us inside a cloud architecture designed for high-quality performance.
In this episode, UC and contact center consultant Melissa Swartz shares best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay.
UCaaS and CPaaS represent very different models for cloud communications, yet are increasingly converging. In this Enterprise Connect preview podcast, Diane Myers, of IHS Markit, gives us the lowdown.
If you're serious about delivering high-quality voice calls, then you need this technology. In this episode, Spearline CTO Matt Lawlor tells us how it works and how you'll benefit.
In this Enterprise Connect preview, Ian Jacobs, of Forrester, explores how AI and cloud technologies are enhancing today's contact centers.
Voice communications means so much more than phone calling for businesses today. In this episode, UC consultant Marty Parker provides advice on moving into the new world of voice.
AI advances are making speech technologies worth consideration for your business. Jon Arnold, UC analyst, explores the current state in this Enterprise Connect 2020 session preview.
Based on years of research on the dynamics of remote work, academic Judy Olson discusses the psychological implications of non-visual or reduced visual communications. Part 3 in a 12-part series.
In Episode 2 of our ongoing series on audio quality, IP expert Sorell Slaymaker tells us why he considers voice to be "the canary of your infrastructure."
Kicking off a 12-part series on the role of high-quality audio for customer communications and enterprise collaboration with networking expert Terry Slattery
UC analyst Zeus Kerravala explains why this piece of modern cloud architecture promises to impact communications profoundly.
Honeywell IT exec Darwin Jebha shares best practices learned in outfitting 130,000 global employees with the UC&C tools they need to get their jobs done, in this Poly-sponsored podcast.
Cloud Letting You Down?
Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this EC preview.
Go-to contact center authority Sheila McGee-Smith shares why the benefits of providing CRM access to your agents outweighs the short-term pain, and more, in this EC preview.
Nicolas De Kouchkovsky, of CaCube Consulting, lays out a contact center future involving a mixed mode of AI and human interactions.
While team collaboration holds promise for helping workgroups collaborate more effectively, enterprise migrations have come with challenges, as UC analyst Zeus Kerravala shares in this EC19 session preview.
Before standardizing on a team collaboration tool for your users, you've got to go deep on differentiation strategies, pricing models, and security, as IHS Markit's Diane Myers explains in this EC19 session preview.
Beyond the meeting, there’s an “open-ended set of possibilities” for enterprise speech technologies, as UC analyst Jon Arnold shares in this EC19 session preview.
Doug Altschul, VP of customer experience, details how the company is taking advantage of open, API-based cloud communications, AI, and real-time transcriptions to boost operational efficiencies.
TADHack organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon and showcases some of the cool hacks from past years.
In this Enterprise Connect session preview, Marty Parker, of UniComm Consulting, talks about the whys and hows of making the money follow your priorities.
Sorell Slaymaker, of Unified IT Systems, runs us through the risks in this Enterprise Connect session preview.
How open are contact center APIs, and what should developers ask of providers? Jeff Thompson, of ProdAdvisory, gives us the 311 in this Enterprise Connect session preview.
Chris Marron, MZA analyst, talks about siloed data and other barriers prohibiting delivery of exceptional customer experiences.
Advanced features might capture your attention, but as Elka Popova, a program director with Frost & Sullivan, explains in this No Jitter on Air podcast, what you really need to be zeroing in on are service performance capabilities.
Enterprise IT exec Michael Ehrich, with Acquia, shares deployment tips, lessons learned, and benefits of doing voice in the cloud.
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
UC & Contact Center: Building a Holistic Business Case
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
Voice Reboot: Smart Talking in Your Contact Center
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester, explains in this pre-EC session highlight podcast.
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of
customer-oriented digital transformation projects.
UC consultant Marty Parker has crunched the numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon showcasing programmable communications.
In Part 2 of a three-part series, Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
In Part 3 or a three-part series, Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
In Part 1 of a three-part series, Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use cases.
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and discover why this longtime WebRTC consultant feels the time is now.
Find out what business considerations are driving the SIP trunking market today, and discover how satisfied enterprises are with their providers. We talk with John Malone, president of communications industry research firm The Eastern Management Group.
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team did encounter some unexpected gotchas along the way.
Alicia Gee, director of unified communications at Sutter Physician Services, oversees a 1,000-agent contact center running on Genesys PureConnect software. In this episode, she catches us up on the company's approach to the patient experience, and shares some thoughts on what's next in the contact center.
In this podcast, Jacob Morgan, best-selling author of "The Future of Work," speaker and co-founder of The Future of Work Community shares his thoughts on digital transformation and the future of work.
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating communications into Internet of Things ecosystems. He shares examples, and offers up plenty of pointers on how to get started.
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a WebRTC API Platform" report, recently updated. Based on what he knows of these offerings and enterprise use cases, he shares suggestions on how to approach the CPaaS decision.
Not Your Father's Telecom Expense Management
If you think telecom expense management applies to your regular old business phone lines and nothing more, think again. In this episode, Hyoun Park, founder and principal investigator with technology advisory firm Amalgam Insights, tells us why this solutions paradigm works for so much other IT spend, from mobile licenses to cloud telephony, the Internet of Things, and beyond.
Why You Need a Mobile Center of Excellence
Enterprises strategizing on mobility today, including for internal collaboration, don't
have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with
Blue Hill Research, explains why they need to get it right from the start -- and
provides tips on how to make that happen.
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
Tim Banting, of Current Analysis, gives us a peek into what the next three years will
bring in advance of his Enterprise Connect session exploring the question: Will there
be a new model for enterprise communications and collaboration in 2020?
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking deployment.
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is enterprise-ready.
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.