Private Practice Made Perfect: Recent Episodes
Cathy Love
Cathy Love is finally recording and producing The Private Practice Made Perfect Podcast. Its specifically for paediatric allied health professionals, it’s going to be fun. She likes a chat.
Cathy will bring a broad range of energetic people to the conversation. The outstanding guest list includes; allied health business owners, digital marketing specialists, accountants, HR advisers, writers, virtual assistants, IT specialists, friends, social media guru’s, possibly family and other generous folk she hasn’t roped in yet.
It takes a village to run a private practice. Finally we gather the tribe, harness collective wisdom and elegantly deliver it all direct to your earbuds. The plan to is share up all our private practice stories, business know how, wins, challenges and pearls of wisdom. The episodes will be conversational, short, informative and practical. Apologies in advance, it’s highly likely that there will be humour and deviation from the topic.
…But we wish for even more.
In this episode, Cathy Love sits down with Nicola Photiou, Marketing Manager at Nacre Consulting, for an energetic and behind-the-scenes conversation about women leading the charge in Allied Health business marketing.
Nicola shares her career journey from local government comms to shaping national-level marketing strategy at Nacre. They explore how Allied Health Businesses can leverage storytelling, branding, and authentic messaging to drive real-world impact. The conversation also touches on imposter syndrome, visibility for women in business, and the importance of keeping values and connection at the core of all marketing efforts.
Key topics covered:
- Marketing strategy in Allied Health: How to use storytelling, branding and visibility to build strong client relationships and drive referrals.
- Women in leadership: Building confidence, navigating imposter syndrome and owning your voice in business conversations.
- Authenticity in branding: Creating marketing that reflects your business values, not just sales targets.
- The evolution of Nacre’s marketing: A candid look into what’s working, what’s changing, and what’s next.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Secure your spot in the upcoming FREE Masterclass!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Cathy Love is joined by Nacre’s Business Manager, Layland Webb, for a grounded and practical conversation on how Allied Health Business Owners can plan beyond the panic. With rising costs, shifting markets, and mounting pressure on Directors, it’s time to reframe business planning as a strategic opportunity—rather than just survival mode.
Cathy and Layland unpack how to review your business model, think creatively about revenue streams, and build agile plans that reflect the real world. They share how to avoid reactionary decisions, and instead shape strategies around sustainable, scalable service delivery.
If you’re feeling stuck or simply want to broaden your business thinking, this episode will help you reset, reframe, and replan with confidence.
Key topics covered:
- Business Planning That Reflects Reality: Moving beyond idealism and designing plans that withstand uncertainty
- Revenue Diversification: Rethinking service delivery models, funding sources, and pricing
- Contingency Planning: Building in buffers, flexibility, and options when the unexpected hits
- Stepping Into Director Thinking: Staying calm, curious, and clear-eyed in your decision-making
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
As EOFY approaches, it’s time to get serious about your numbers and your financial support team. In this episode, Cathy Love and Layland Webb dive into a favourite topic—loveable numbers, while they share why EOFY isn’t just about paperwork and tax returns, but an opportunity to check in on your business brilliance.
Cathy and Layland breaks down what makes a financial team truly effective in the Allied Health sector, from accountants and bookkeepers to BAS agents and beyond. From habits to reporting rhythms to knowing who belongs on your dream team, this episode lays down the blueprint for mastering financial leadership in Allied Health. They walk you through essential habits to adopt, how to build relationships with financial pros who get your business, and the EOFY rituals that set up success for the new financial year.
Topics covered on financial teams, EOFY rituals, and healthy business habits:
- EOFY as a business checkpoint: Treat the end of financial year as a leadership opportunity, not just compliance.
- Building your financial dream team: What roles you really need around the table—and what red flags to look for.
- Habits for financial clarity: The reporting cycles, meeting cadences, and rituals that keep your financial game strong.
- Knowing your role: Understanding your financial responsibilities as a director is non-negotiable for business growth.
- Empowering your team with numbers: Why financial literacy is everyone’s business—and how to build it into your culture.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Secure your spot in the Online Conference!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Fresh from attending the 2025 DSC Annual NDIS Conference in Melbourne, Cathy shares her personal highlights, key takeaways, and thoughtful reflections. From foundational supports and registration reform to employment gaps and AI, this wrap-up covers the big conversations and subtle shifts shaping the future of the NDIS. Whether you joined the event or are catching up now, Cathy unpacks the moments that mattered and what they might mean for your Allied Health business.
Key topics covered include:
- The most discussed issues in the room — from workforce capacity to foundational support gaps
- The call to action around under-utilised employment supports
- Highlights from the quality and safeguarding discussion with Commissioner Louise Glanville
- Emerging voices and the growing focus on co-design and implementation frameworks
- Sector stress, smart planning, and why scenario mapping matters more than ever
- Why the sector — despite the pressure — is expected to rise to the moment
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Secure your spot in the Online Conference!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this soulful and deeply practical episode, Cathy Love sits down with Elanie Moulos, Occupational Therapist and Founding Director of SereneKids Therapy. Based in New South Wales, Elanie shares her unique approach to paediatric OT, team leadership, and business ownership—one grounded in nervous system regulation, emotional intelligence, and energetic awareness.
You’ll hear how Elanie built SereneKids Therapy from a solo mobile practice into a thriving clinic with a values-aligned team and a serene, purposefully curated environment. She opens up about navigating business with an autoimmune condition, the importance of cyclical living, and what it truly means to hold space as a leader. From team rituals to personal resilience, this conversation is packed with takeaways for Allied Health professionals looking to lead with more intention and integrity.
Key topics covered include:
- Creating a clinic culture grounded in nervous system care, psychological and emotional safety
- What cyclical energy, seasonal living, and intuitive leadership look like in real time
- Balancing business ownership with the challenges of chronic health conditions
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Secure your spot in the Online Conference!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Our much-anticipated Quarterly Allied Health Business Conference is back on Friday 6th June 2025. And in this solo episode, Cathy gives you a little sneak peak on everything you need to know about this online event. From the behind-the-scenes prep to the carefully curated speaker line-up, you’ll hear how this practical, interactive event is designed to give you strategies you can implement immediately.
Whether you’re scaling up, systemising, or just trying to get paid on time, there’s something here for every Allied Health Business Owner.
Key topics covered include:
- A detailed look at the 2025 conference program and why this year’s theme hits the mark
- Key sessions on:
- ✅ NDIS updates, reporting, and payment workarounds
- ✅ Xero and splose reporting tools for financial clarity
- ✅ AI tools to boost your social content and clinical workflow
- How the Business Brains Trust and Self-Care Protocol will fuel your next leadership leap
- The early bird bonus that could save you thousands of dollars! (This promo ends 16th May 2025)
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Secure your spot in the Online Conference!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Kimberly Lewis, General Manager at Prelude Australia, joins the podcast for an in-depth chat that every Allied Health Business Owner should listen to. Prelude Australia is a not-for-profit charity providing early childhood and therapy supports for children.
You’ll hear Kimberly discuss the early days of her career and her experience being born deaf in her right ear, how she switched her role from a Speech Pathologist to a General Manager, gaining leadership skills and navigating such a steep learning curve. Kimberly also discusses the not-for-profit structure, including in-depth details on financial disclosure and awareness.
Topics covered in this episode:
- Kimberly’s role as a General Manager and what’s involved in decision-making strategies and skills.
- The importance of values and how they influence her role as a GM.
- Financial disclosure with employees.
- How financial aspects tie into Prelude Australia being a non-profit organisation.
- How Kimberly builds knowledge and awareness around financial aspects of the business.
- Challenges to working in a financially transparent way.
- Why all Allied Health leaders should fall in love with numbers.
P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let's connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this powerful roundtable episode, Cathy Love is joined by coaches Chantelle Robards and Layland Webb to unpack the key business trends shaping the Allied Health sector right now. Together, they explore how 2024 new graduates are settling into practices, what’s changing in referral pipelines, the challenges of school access, marketing realities, and critical updates about the evolving NDIS environment.
From financial planning and summer-proofing wins to navigating foundational supports and PACE challenges, Cathy, Chantelle, and Layland provide an honest, practical review of the last quarter — and the vital mindset shifts needed for the months ahead.
Key topics covered include:
- How stronger onboarding and career pathways are improving new graduate retention.
- Why proactive marketing—not just ads—is critical to business success.
- The growing challenge of school access and how businesses are adapting.
- Major changes in NDIS plans, invoicing scrutiny, and the PACE rollout.
- Why understanding your numbers is crucial for business stability in 2025 and beyond.
P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Limited spots left in the Clinical Leaders Collective!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let's connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this heartfelt episode, Cathy Love sits down with Jess Nyman, Occupational Therapist and Founding Director of Only About Kids, to explore her journey of starting and growing a paediatric Allied Health business through the challenges of the pandemic.
From starting out in a single rented room to designing her dream clinic, Jess talks openly about the steep learning curves of leadership, embracing feedback, and creating a workplace that feels safe, supportive, and team-first.
She also unpacks what it means to build a values-driven team culture, manage the emotional load of business ownership, and get the business ready to run without her.
Key topics covered include:
- Psychological safety: How Jess fosters open communication, trust, and support within her growing team.
- Imposter syndrome and leadership: Being honest about self-doubt, embracing feedback, and developing as a Director.
- Building a leave-ready business: Delegating admin, onboarding a receptionist, and preparing the team to run the business in her absence.
- Loving the job while letting go: Finding joy in leadership while learning to release control and trust the team.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Limited spots left in the Clinical Leaders Collective!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this compelling episode, Cathy Love speaks with occupational therapist, advocate, and policy influencer Muriel Cummins. From her early days in Dublin to her current leadership roles with Every Australian Counts and OTSI (Occupational Therapy Society for Invisible Disabilities), Muriel shares her journey through clinical practice, mental health, policy, and the NDIS landscape.
They unpack the real-time realities of NDIS reform and its impact on Allied Health business owners, practitioners, and the communities they support. Muriel discusses the urgency for collaborative voices in policy, the risks of rushed reform, and how Allied Health professionals can—and must—be part of shaping what’s next.
“We need to be ready to go with a unified, strong voice to say: there are things that are not okay. We’re not going back to the 90s. We’ve come this far, and we know what can work.” — Muriel Cummins
Key topics covered include:
- NDIS advocacy and reform: How grassroots movements like Every Australian Counts are holding the line against rushed reforms and systemic risk.
- Support needs assessments: What Allied Health providers need to know about looming legislative changes and clinical documentation.
- Small business voices in policy: Why it’s critical for Allied Health business owners to speak directly with political candidates.
- OTSI’s Role and Response: The actions OTSI is taking to ensure Allied Health professionals are included in NDIS design and reform conversations.
Additional resources mentioned:
- Every Australian Counts
- OTSI – Occupational Therapy Society for Invisible Disabilities
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Limited spots left in the Clinical Leaders Collective!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Cathy Love chats with Emma Price—founder and CEO of Source—about her decade-long journey creating meaningful resources for families navigating disability. What began as a personal response to her daughter’s diagnosis has evolved into a national platform spanning print, digital, and Australia’s biggest disability expos.
“Therapists learn so much at uni, but they often miss the emotional intelligence and human side and that’s where Source Pro steps in… We bring the fun, the energy, and the heart because families navigating disability deserve information, connection, and joy.” — Emma Price
Emma reflects on Source’s growth, the rebrand beyond ‘kids’, and the launch of Source Pro. This was described as a fresh take on professional learning designed to bridge the gap between clinical skills and family connection.
Key topics covered include:
- The Origins of Source – How Emma’s personal experience as a parent led to the founding of a national movement.
- Evolution of the Brand – From Source Kids to Source: growing with the community and expanding reach.
- The Power of Print and Events – Why magazines and expos still matter in today’s digital world.
- Launching Source Pro – A fresh, energising take on professional learning for therapists and educators.
- Running a Small but Mighty Team – Lessons in remote leadership, team culture, and tenacious productivity.
- What’s Next? – Regional plans, digital transformation, and building out new services for professionals and families.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Limited spots left in the Clinical Leaders Collective!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Peter and Julienne Locke, physiotherapists and business owners, joins Cathy Love this week to discuss their inspiring journey in the Allied Health sector. They share how they built their business, refined their leadership approach, and managed workforce challenges amidst shifting industry landscapes.
Peter and Julienne reflect on the evolution of their leadership structure, the impact of COVID-19 on team dynamics, and the adjustments required to sustain a strong, values-driven business. They also provide insights into navigating NDIS and aged care reforms and offer advice to business owners looking to future-proof their businesses.
If you’re an Allied Health Business Owner, this episode delivers valuable perspectives on leadership, business sustainability, and adapting to industry change.
Topics covered on starting and scaling a business, NDIS and Aged Care reforms, sustaining a strong team culture, and balancing business and family relationships:
- Starting and scaling a business – The journey from a solo practice to a multidisciplinary team.
- NDIS and Aged Care reforms – Insights on sector changes, pricing pressures, and what business owners need to know.
- Sustaining a strong team culture – The importance of support, mentorship, and fostering a values-driven workplace.
- Balancing Business and Family – Managing a business as a couple and setting boundaries between work and life.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Limited spots left in the Clinical Leaders Collective!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Cathy Love is joined by Chantelle Robards, Specialist Coach at Nacre Consulting, for a timely conversation on how the NDIS reform agenda is impacting team wellbeing and business confidence in the Allied Health sector.
They unpack the growing trend of clinician movement, the weight of reform fatigue, and the tough decisions Allied Health Business Owners are facing around NDIS provider registration. This episode offers clarity, context, and encouragement — all while providing tangible actions you can take to protect your people and stay strategic in changing times.
Topics covered on navigating NDIS reform and future-proofing Allied Health businesses:
- How the current NDIS reforms are affecting team culture and morale
- Why some businesses are questioning their NDIS registration status
- The financial, workforce, and compliance challenges of staying on as NDIS registered provider
- Why advocacy and business community conversations matter more than ever
Resource Mentioned
- Schedule a 1-1 private conversation with NDIS Specialist Coach, Chantelle Robards with Nacre Consulting’s NDIS Power Pack. Navigate the NDIS reform with expert guidance. Limited sessions available — book yours now.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Limited spots left in the Clinical Leaders Collective!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Clinical Leaders Collective is back with a bang! Tune in to catch a glimpse at what you’ll discover about this utterly practical 90-day program for your Clinical and Team Leaders.
After doing a whole lot of data research and getting industry intel on the role of Clinical and Team Leaders, Nacre Consulting has designed and perfected the Clinical Leaders Collective Program where Clinical and Team Leaders can upskill and boost confidence.
Cathy discusses the difficulty of finding industry-specific training opportunities for Allied Health leaders, especially programs that don’t build on business mindset. That’s where this program comes in – it’s going to bring everyone together as a collective to accelerate skills and confidence with highly practical steps.
Key learnings from this program:
- Knowledge to lead a team of happy, productive people
- Skills to drive sustainable business results
- Confidence in their ability to do it themselves
- AND SO MUCH MORE!
Find out more about upcoming Clinical Leaders Collective
P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Find out more about upcoming Online Conference
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Yael Clark, a Developmental Psychologist, Clinical Supervisor and passionate advocate for neurodiversity-affirming care, joins us to explore the shifts needed in Allied Health services.
We discussed the importance of ethical and affirming therapy, how practitioners can better support neurodivergent clients, and the role of professional reflection in clinical work. Yael also shares details about the upcoming Neurodiversity Affirming Therapy Conference Australia, happening in July 2025, which will bring together experts and practitioners dedicated to advancing affirming therapy approaches.
Topics covered on Neurodiversity-Affirming Therapy, Ethical Clinical Work, Professional Growth, and the Neurodiversity Affirming Therapy Conference Australia:
- Neurodiversity-Affirming Therapy – Understanding and applying affirming practices in Allied Health.
- Ethical Clinical Work – The significance of self-reflection and adapting to better serve neurodivergent clients.
- Professional Growth & Mentorship – Strategies to build confidence and improve service delivery.
- Neurodiversity Affirming Therapy Conference Australia (10th – 11th July 2025) – Why this event is essential for practitioners committed to neurodiversity-affirming care.
Resources Mentioned
- Neurodiversity Affirming Therapy Conference Australia
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Find out more about upcoming Clinical Leaders Collective!
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Cathy Love, Director of Nacre Consulting, spills the beans on the upcoming Quarterly Accelerator Conference / Online Conference happening on Friday, 21st March 2025. This isn’t your typical online event—this is where Allied Health Business Owners come to turbocharge productivity, learn from industry leaders, and leave with actionable strategies to implement right away.
Cathy deep-dives into why productivity remains the hottest topic for Allied Health businesses, how it impacts team efficiency, and the exact tools and frameworks they’ll share at this conference.
Here’s an inside scoop on each powerful session:
- Clinical Quality Frameworks in Allied Health with Dr. Margaret Beattie – Learn how to design, document, measure, and report clinical quality effectively.
- Therapy Outcome Measurer with Andrew Charalambous – Master setting and measuring client outcomes with rigor.
- The Productivity Link with Layland Webb – Discover how position descriptions, KPIs, and positive line management drive team performance.
- Quarterly Rock Re-setter with Chantelle Robards – Fast, structured quarterly business planning that gets real results.
- Team Day Planner – Frameworks and fresh ideas for running impactful team days.
This is more than just another online conference; it’s an opportunity to unlock team efficiency and business brilliance. Connect with like-minded Allied Health Business Owners and leave ready to take on the next quarter (and beyond)!
Midroll message: Learn more about the upcoming event here.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
This week, Cathy Love sits down with Megan Ingram, Director of Peninsula Plus, to explore her business journey from Peninsula Speech Pathology Services to a thriving multidisciplinary Allied Health business. Megan shares the challenges and triumphs of rebranding, growing a diverse team, and maintaining strong leadership in an ever-changing healthcare landscape.
From building a cohesive workplace culture to navigating the complexities of the NDIS, this conversation is packed with brilliant gemstones for Allied Health Business Owners.
Topics covered on expanding into a multidisciplinary Allied Health business, rebranding challenges, leadership growth and navigating the NDIS landscape:
- Rebranding challenges and the power of strategic marketing
- Leadership growth and building a thriving workplace culture
- Navigating the evolving NDIS landscape and diversifying revenue streams
Midroll message: Learn more about the upcoming Masterclass here.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
How to Get Back in the Black—Fast!
In this episode, Cathy Love discusses the challenges of the summer slump in Allied Health businesses and how to recover quickly. She introduces the upcoming Masterclass, Summer Slump Solutions: How to Get Back in the Black-Fast, designed to help Allied Health Business Owners tackle cash flow disruptions, client cancellations, and team management challenges.
Cathy also outlines key strategies for diagnosing financial setbacks, implementing recovery plans, and future-proofing businesses for seasonal fluctuations. Tune in for some snippets on how to ensure your business stays profitable all year round.
Topics covered on diagnosing the damage, financial recovery, and boosting sales and referrals:
- Diagnosing financial and operational challenges post-summer
- Implementing quick financial recovery strategies
- Boosting referrals, sales, and client engagement
- Optimizing staff utilization and scheduling for stability
Midroll message: Learn more about the upcoming Masterclass here.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Cathy Love sits down with Lisa Horton, communications specialist and integral part of Nacre Consulting’s marketing team, to discuss the evolving role of branding in Allied Health businesses. They explore how brand strategy impacts business growth, credibility, and customer connection.
Lisa shares insights into the work she’s done with Nacre, from refining visual branding to creating consistent messaging that attracts the right audience. Tune in to learn why branding is more than just a logo—it’s the foundation for sustainable business success.
Topics covered on branding, credibility, and visual consistency:
- Why branding is crucial for Allied Health businesses
- How a strong brand builds credibility and attracts the right audience
- The role of consistency in visual and messaging strategies
- Practical steps for refreshing and evolving your brand
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this thought-provoking solo episode, host Cathy Love takes a deep dive into 2025 and the major trends shaping the year ahead. Covering everything from politics and workforce strategies to AI advancements, cyber security, and the NDIS landscape, Cathy offers insights on how Allied Health business owners can navigate an evolving industry.
With economic and legislative shifts in full swing, this episode is a must-listen for those looking to stay ahead, adapt their business strategies, and embrace innovation.
Topics covered on workforce, AI, cyber security, NDIS, marketing:
The evolving workforce – Reviewing government strategies and key considerations for attracting and retaining talent.
AI in Allied Health Business – How automation and AI-driven tools are reshaping operations and service delivery.
Cyber security concerns – The growing need for business owners to safeguard data and establish robust digital policies.
NDIS and funding changes – The latest on foundational supports, independent assessments, and pricing structures.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this heartfelt rerun episode, Cathy Love sits down with Madeleine Buchner, CEO and Founder of Little Dreamers, a trailblazing organisation supporting young carers. Maddie shares her entrepreneurial journey from founding the organisation at age 16 to leading a national team across multiple states.
Listen in on the unique challenges young carers face, Little Dreamers’ transformative programs, and the importance of creating sustainable support systems. Maddie’s passion for advocacy and innovation shines through as she discusses the systemic changes needed to ensure young carers receive the recognition and support they deserve.
Topics covered on young carers, leadership, innovation, and advocacy:
- The evolving role of young carers and the significant impact they have on their families and communities.
- Little Dreamers’ innovative programs, including their peer support, education, and new counselling services.
- The importance of authentic leadership and fostering a passionate, values-driven team culture.
- Challenges in financial sustainability and how to advocate for systemic support and awareness.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this compelling episode, host Cathy Love sits down with Monica Zidar, President of the Australian Music Therapy Association (AMTA), experienced music therapist, and Director of Queensland Paediatric Allied Health. Monica shares her journey from a student volunteer to leading AMTA during a time of significant challenges. She reflects on the critical advocacy efforts for music therapy’s recognition under the NDIS and how her team has navigated this complex landscape.
This episode offers a deep dive into the intersection of Allied Health, business leadership, and systemic advocacy, with Monica shedding light on the resilience, teamwork, and passion driving her profession forward.
Topics covered on music therapy, advocacy, and NDIS changes:
- The essence of music therapy: Evidence-based practices that achieve functional goals through music.
- Monica’s leadership journey: From student representative to AMTA President.
- Advocacy under pressure: AMTA’s response to music therapy’s potential exclusion from NDIS therapy supports.
This is your opportunity to make a difference. Whether you're a music therapist, participant, parent, caregiver, or ally, your experiences and perspectives are vital. Show your support for Music Therapy by submitting to the Duckett Review at https://www.austmta.org.au/news-item/18109/beat-the-drum-for-music-therapy
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this engaging episode, Cathy Love chats with Charmaine Owen, Founding Director of Kids and Community, about navigating uncertainty, co-designing services, and leading with authenticity. Charmaine shares her refreshing perspective on thriving in unpredictable times and how her team’s innovative programs, like their unique Community Inclusion Coaches and groundbreaking café project, are redefining inclusion for children and adolescents. Together, they dive into the current landscape of NDIS foundational supports, systemic challenges in mainstream services, and the importance of staying anchored to values.
With over 15 years of experience, Charmaine has cultivated a thriving team culture and continues to inspire others with her passion for creating meaningful impact in the Allied Health sector.
Topics covered on NDIS Supports, Inclusion, Leadership and Innovation:
- The evolving landscape of NDIS foundational supports and its impact on Allied Health businesses. Embracing uncertainty can lead to innovation and uncover new opportunities.
- Kids and Community’s innovative programs, including Community Inclusion Coaches and supported shifts for adolescents. Inclusion should be more than a buzzword; it requires systemic change and practical execution.
- The importance of being grounded in authentic, values-driven leadership in creating sustainable change.
- Systemic challenges in education and inclusion, and how practical solutions can drive collaborative progress.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a Complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Welcome to this rerun episode of Allied Health Business Brilliance! Cathy Love is joined by Layland Webb to discuss the transformational Entrepreneurial Boardroom Alliance (EBA) program. Together, they unveil the unique elements of this flagship offering, which has been empowering Allied Health Business Owners to navigate challenges, grow their businesses, and achieve remarkable results. Whether you’re curious about joining or want an insider’s perspective, this episode delivers!
For the first time, the Entrepreneurial Boardroom Alliance Program is open to new participants outside their existing client base. Cathy and Layland explain how this exclusive program can guide you to measurable success, whether through increased revenue, time management, or team performance.
Topics covered in this episode:
- The core goals of the Entrepreneurial Boardroom Alliance Program.
- How peer support enhances accountability and business growth.
- Success stories, including 25% revenue growth from participants.
- The importance of measurable outcomes like increased joy and time management.
- Why this program is perfect for Allied Health Businesses looking for deeper strategy and growth.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Welcome to another insightful episode of Allied Health Business Brilliance. In this rerun episode, Cathy Love is joined by Cate Schreck, the Founding Director and Service Excellence Coach of Light Bulb Training Solutions and Just for Schools. Cate shares her wealth of knowledge on customer service excellence, emotional intelligence, and how Allied Health businesses can create meaningful team engagement to elevate their operations.
A great quote by Cate, “Excellent customer service is not treating people how you want to be treated, it’s treating people how they want to be treated.”
Topics covered on emotional intelligence, customer service blueprint and frontline customer service:
- Cate Schreck’s Journey: Cate reflects on the evolution of Light Bulb Training Solutions and her passion for frontline customer service, emotional intelligence, and team cohesion.
- Emotional Intelligence in Action: Cate explores the importance of emotional intelligence (EQ) versus intellectual intelligence (IQ) in the workplace, highlighting its impact on team dynamics, customer interactions, and overall workplace culture.
- Specialised Training for Schools: Cate shares her tailored approach to equipping non-teaching staff in schools with essential customer service and emotional intelligence skills through her business, Just for Schools.
- The Customer Service Blueprint: Cate’s book, The A to Z of Service Excellence, offers actionable strategies for frontline teams and has become a trusted resource across industries.
Resources Mentioned
- EQ – Daniel Goleman’s Book https://www.danielgoleman.info/
- Cate’s Book – The A-Z of Service Excellence
- LTS Free Resource – The WIN Activity
- LTS Free Resource – Service Excellence Conversations
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared
In this episode, we have Marcus Jean-Francois, Systems Champion and Coach at Nacre Consulting, joins the podcast with Chantelle Robards to discuss what Allied Health Business Owners should be looking out for when it comes to Artificial Intelligence. Deep dive into the world of AI and its practical applications in Allied Health. Tools like ChatGPT and Gemini are transforming business operations like creating workflows, newsletters, and clinical programmes, saving time and enhancing precision.
Marcus shares his expertise, covering AI’s evolving capabilities, tips for “priming” tools like ChatGPT for optimal results, and the importance of adapting to emerging technologies. This episode is packed with insights to help Allied Health professionals navigate the AI landscape confidently and effectively to streamline work and processes.
Topics covered on Artificial Intelligence and ChatGPT:
- What ChatGPT does and how it works.
- How to use ChatGPT – his top tips.
- Demystifying prompting and priming.
- The ChatGPT regular version vs. paid version.
- Where ChatGPT is going in the future.
- ChatGPT examples in real-time.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this special year-end episode, Cathy Love is joined by Chantelle Robards and Layland Webb for a lively and insightful conversation about 2024. Together, the trio reflects on the year’s highlights, key industry trends, recruitment successes, and the lessons learned along the way while navigating the evolving NDIS landscape.
The trio also celebrates Nacre Consulting’s impactful programs like the Flying Start-Up Club and Quarterly Accelerator Conferences. With stories of wins, resilience, and team retreats, this episode offers a heartwarming look back at a transformative year. Without a doubt, an episode that will inspire you for 2025!
Topics covered on celebrating wins, workforce trends, and adapting to NDIS changes:
- Celebrating Wins: How reflecting on small and big victories fuels business and personal growth.
- Workforce Trends: Improvements in recruitment and retention and their impact on the Allied Health sector.
- Adapting to NDIS Changes: Deep dive into policy shifts and the importance of Allied Health Business Owners having a voice in consultations.
- Nacre Consulting Highlights: Behind-the-scenes stories from program launches, team successes, and retreats.
- Personal Reflections: Cathy, Chantelle, and Layland share personal milestones, adventures, and the joys of balancing work and life.
Related Episodes
- Episode 324: The Power of Team Retreats in Allied Health
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Join Cathy Love and Dr. Margaret Beattie, Health Service Manager at Super Rehab, as they dive into the intricacies of building resilient Allied Health businesses. Margaret shares her journey, the evolution of Super Rehab, and the strategies they’ve employed to foster a thriving team culture, introduce innovative services, and create sustainable growth in the Allied Health sector.
In this episode, Dr. Margaret also sheds light on the challenges of navigating the ever-changing Allied Health landscape, including adapting to NDIS reforms, addressing workforce needs, and sustaining growth. Through candid discussion, she highlights the value of strategic planning, robust team culture, and aligning clinical excellence with business goals, providing practical takeaways for Allied Health professionals seeking to elevate their practice. Through it all, she emphasises the importance of team culture, strategic planning, and the value of aligning clinical excellence with business goals.
Topics covered on leadership, growth, and innovation:
- The evolution of Super Rehab and its commitment to personalised client care.
- Building a strong team culture and fostering professional growth.
- The role of leadership in driving innovation and adapting to industry challenges, especially with the constant NDIS reforms.
Related Episodes
- Episode 323: The Impact of the NDIS on Team Wellbeing
- Episode 230: Fostering a Strong Team and Deconstructing Professional Resilience
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Cathy Love reconnects with Michael Kerr, founding director of Kerr Capital, for an in-depth discussion on building sustainable value in small businesses. Together, they explore the importance of operational efficiency, financial clarity, and strategic planning to create businesses that thrive—whether owners choose to sell, scale, or step back.
Topics covered on Allied Health Business Growth and Strategic Planning:
- Optimising Operations for Allied Health Businesses: Practical steps to streamline day-to-day management, improve profit margins, and reduce owner dependency.
- Understanding Valuation: What drives value in an Allied Health business, including financial performance, client mix, and operational systems.
- Preparing for Sale or Transition: How Allied Health Business Owners can plan for potential buyers while maintaining a strong, sustainable business.
- Responding to Acquisition Inquiries: Tips on handling buyer approaches, evaluating legitimacy, and safeguarding your business’s reputation.
- Flexible Ownership Options in Allied Health: Exploring pathways to remain connected to your practice post-sale, such as advisory roles, partial ownership, or seasonal involvement.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Cathy Love is joined by Mary-Anne Xenitelis, the trailblazing founder of the Paediatric Physiotherapy Center and Moore Intensive Therapy Studio. Mary-Anne shares her journey from the early days of becoming a pioneering force in paediatric care in Melbourne, Australia. This candid conversation unpacks the evolution of Allied Health businesses, the challenges of adapting to shifting funding landscapes like the NDIS, and the power of community-driven care.
Join us for this engaging episode as Mary-Anne shares her wisdom, resilience, and passion for advancing Allied Health care while staying true to her purpose of empowering her team and improving client outcomes.
Topics covered on Trailblazing Paediatric Care, Business Evolution, Innovation in Allied Health, Navigating NDIS Funding Uncertainties, and Vision for the Future.
- Trailblazing Paediatric Care: Reminiscing on the journey of being a pioneer in the field of paediatric care in Melbourne. The importance of adapting to funding and policy changes, including the NDIS reforms.
- Business Evolution: Behind-the-scenes strategies for team management and fostering a culture of staff ownership and innovation. The importance of balancing clinician and management roles effectively.
- Innovation in Allied Health: Mary-Anne shares about meeting community needs by creating a separate Allied Health business – Moore Intensive Therapy Studio. This supports a stronger community by having social meet-ups.
- Navigating NDIS Funding Uncertainties: Wise advice for aspiring Allied Health Business Owners, including the value of starting small and gaining diverse experience while navigating the changes of NDIS while maintaining service quality.
- Vision for the Future as an Allied Health Business Owner: Mary-Anne’s aspirations to support Indigenous communities with access to essential equipment and therapy.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
Join Cathy Love and Chantelle Robards as they deep dive into recent shifts in the NDIS landscape that impact Allied Health businesses. In this episode, they share an honest, practical look at the current state of foundational supports, registration updates, and the implications for business owners, support coordinators, and clients alike.
From advice on audit cycles to navigating the worker screening process, this episode offers insights for businesses navigating the complexities of registration and foundational supports. Tune in to understand how these changes could impact your Allied Health practice and what steps you can take to prep for the coming months.
Topics covered on NDIS registration updates, foundational supports, impact of reassessments, and support for Allied Health Businesses:
- NDIS Registration Updates: Discussion on audit cycles, the importance of maintaining registration, and tips for navigating the worker screening processes.
- Foundational Supports: Unpacking the upcoming changes in foundational supports, including what these mean for early childhood, mental health, and broader disability supports.
- Impact of Reassessments: Exploration on the recent increase in NDIS participant reassessments, the challenges for Allied Health professionals, and the potential consequences for families and caregivers.
- Support for Allied Health Businesses: Cathy and Chantelle highlight strategies for businesses preparing for foundational support changes and offer encouragement for navigating uncertainty.
Resources Mentioned
- NDIS Worker Screening Information
- NDIS Orientation Module
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this episode, Cathy Love chats with Susan Marden, the Director of OneOnOne Children’s Therapy. They discuss the challenges and growth strategies for Allied Health businesses, particularly in the complex landscape of NDIS. They dive into the Early Start Denver Model (ESDM) for autism intervention, the importance of team training, and the impact of changing government policies on clinic operations.
Topics covered in this episode:
- Expanding and managing Allied Health clinics
- Early Start Denver Model (ESDM) and autism intervention best practices
- Navigating the challenges of the NDIS and maintaining clinic stability
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can guide you through practical business strategies.
Keen to shift from panic to profit this summer? Read more about the upcoming Masterclass.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.
We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.
In this solo episode, Cathy introduces the upcoming Financial Future-Proofing for Allied Health Masterclass. Cathy outlines the practical steps business owners can take to build a solid financial foundation, from mastering budgeting basics to diversifying revenue streams.
Listen in to gain insights into enhancing profit margins and mitigating risk management issues. Cathy emphasises the importance of data-driven decisions and self-care, providing a roadmap for long-term success in Allied Health.
Topics covered in this episode include:
- Key themes of the Financial Future-Proofing for Allied Health Masterclass.
- Strategies for understanding and diversifying revenue streams.
- Practical tips for establishing budgeting basics and managing costs effectively.
- Techniques for improving profit margins and controlling operational costs.
- Developing a strong risk management approach to safeguard business health.
- The importance of self-care and financial resilience for business owners.
P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Read more about the upcoming Masterclass.
Connect with Nacre Consulting:
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
In this episode of the Allied Health Business Brilliance Podcast, Cathy Love and Chantelle Robards reflect on their experience at the Allied Health Awards on the Gold Coast.
They share highlights from the event, discussing the importance of recognising the contributions of Allied Health Professionals and celebrating their achievements.
The episode delves into the significance of evidence-based practice and how many award winners stood out by demonstrating measurable outcomes. Cathy and Chantelle explain the rigorous process behind selecting finalists and encourage others to apply for future awards to celebrate their hard work.
Topics covered in this episode include:
- Reflections on the Allied Health Awards and its importance to the profession.
- Standout moments from inspiring keynote speakers at the event.
- How evidence-based practice was crucial in selecting award winners.
- The process behind applying for the Allied Health Awards and its judging criteria.
Tune in for an insightful recap of this prestigious event!
P.S. Need a little extra support on your business journey? Whether you're navigating challenges or looking to reach new goals, we're here to support your growth.
Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.
Midroll Message: Learn more about the upcoming Masterclass.
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Mishma Kumar-Jonson, CEO and Principal Social Worker of The Iceberg Foundation, joins PPMP to speak about their fast and furious seven to eight month journey of starting up and growing the business in this rerun episode.
From describing the story behind their stunning logo and the power of branding, to discussing all things fear and failure, Mishma brings plenty of insight to this episode. You’ll hear them share their thoughts on embracing innovation, empowering the team, and loving the business side of things.
Topics covered in this episode:
- Trusting in people’s creative processes when hiring them and celebrating the wins.
- Acting out of a sense of talent and trust rather than desperation.
- What it looks like to have an empowered team, creating their team environment.
- The importance of breaking things down step-by-step.
- The power of a brand and business story, understanding privilege, and the joys of failure.
Connect with Mishma
- Visit Mishma’s Website
- Follow Mishma on Instagram
- Connect with Mishma on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Join Cathy Love as she chats with Angela Mariani and Mani Batra, Co-Founders of Everbility, to explore AI solutions for Allied Health. They discuss how AI can reduce burnout, streamline documentation, and boost clinician efficiency by saving time on administrative tasks.
In addition to the benefits, they cover Everbility’s focus on privacy and responsible AI use, ensuring that all data remains secure. For Allied Health Business Owners interested in harnessing AI solutions for Allied Health to enhance patient care, this episode offers a unique and insightful perspective.
Topics covered in this episode:
- The founding story and mission behind AI solutions for Allied Health.
- How Everbility’s AI improves clinician efficiency in documentation.
- The importance of privacy in AI and adhering to security standards.
- Future AI advancements, including virtual AI assistants for routine tasks.
- Everbility’s vision of an AI-enabled future that prioritises patient care.
Connect with Angela Mariani & Mani Batra
- Visit Everbility’s Website
- Follow Everbility on Instagram (@everbility)
- Connect with Everbility on Facebook
- Connect with Everbility, Angela and Mani on LinkedIn (Everbility, Angela, and Mani)
- Follow Everbility on X (@everbility)
- Check out Everbility TikTok (@everbility)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Cathy Love and Layland Webb dive into the transformative Entrepreneurial Boardroom Alliance Program. This flagship program is designed to help Allied Health Business Owners achieve business growth, providing a collaborative space for peer support and accountability.
For the first time, the Entrepreneurial Boardroom Alliance Program is open to new participants outside their existing client base. Cathy and Layland explain how this exclusive program can guide you to measurable success, whether through increased revenue, time management, or team performance.
Topics covered in this episode:
- The core objectives and unique aspects of the Entrepreneurial Boardroom Alliance Program.
- How peer support enhances accountability and tangible business growth.
- Long-term success stories, including 25% revenue growth from participants and similar improvements in net profit.
- The importance of measurable outcomes like increased joy and time management.
- Why this program is perfect for Allied Health Businesses looking for deeper strategy and leadership growth.
For further enquiries about how the Entrepreneurial Boardroom Alliance Program can support your business growth, reach out to Layland Webb, Nacre Consulting’s Business Manager, at hello@nacre.com.au.
Our team is here to assist and guide you every step of the way.
Connect with Layland Webb
- Visit Layland’s Website
- Connect with Layland on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let's connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
In this rerun episode, listen in as Cathy shares her personal experience at the James Clear LIVE event with Atomic Habits author, James Clear. You’ll hear as Cathy discusses her biggest learnings, including what she resonated most with during the event.
These learnings are wonderfully insightful for everyone looking to improve many aspects of their life, but especially Allied Health Business Owners who want to understand the best ways to create and maintain habits.
Here’s a glimpse into Cathy’s learnings from the event:
- How you should be rethinking your habits.
- The four stages of habits and the laws within them.
- The impact of the environment on your habits.
- Why you need to find your tribe.
- Curating your content diet.
- How to change your habits.
- The importance of habit tracking.
- Reclaiming momentum and recognising outcomes.
Listen to the podcast for all of Cathy’s learnings on habits.
Resources Mentioned
- Book: Atomic Habits by James Clear
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Are you struggling with coaching underperforming employees in your Allied Health business? In this episode, Cathy Love and Layland Webb tackle the common challenges business owners face when employees aren’t meeting expectations. From missed KPIs to negative attitudes, they share actionable strategies to help improve team culture and overall productivity.
You’ll also learn how setting clear expectations, maintaining regular coaching sessions, and developing leadership strategies can turn things around for both your team and your business.
Topics covered in this episode:
- How to effectively approach coaching underperforming employees.
- The impact of underperformance on team culture and morale.
- Identifying and addressing the root causes of employee performance issues.
- Crafting strong leadership strategies to guide your team.
- The importance of documentation and communication in managing performance.
Connect with Layland Webb
- Visit Layland’s Website
- Connect with Layland on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Tune back into this fireside chat with Cathy and Chantelle as they discuss all-things Allied Health Assistants, also known as AHAs, in this rerun of Episode 307.
Listen as they chat about the period of acceleration in terms of focus on AHAs as a response to the Allied Health workforce shortage, and hearing about the challenges business owners are facing trying to implement them all.
Topics covered in this episode:
- AHA trends.
- Why the industry has a long way to go.
- Allied Health Assistants’ National Association Ltd (AHANA) giving frameworks to guide expectations.
- Scope of practice.
- How the role of AHAs can grow into its own as a profession in Allied Health.
- Different levels of AHAs.
- What Cathy and Chantelle think the AHA world will look like in three years time.
Resources Mentioned
- Allied Health Assistants’ National Association Ltd [AHANA]
- Blog Post [Is Your Allied Health Service Making a Difference?]
Related Episodes
- Episode 209: [Better Understanding the Role of Allied Health Assistants]
Connect with Chantelle Robards
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
In this episode, Layland Webb and Chantelle Robards dive into the upcoming Quarterly Accelerator Conference, a must-attend event for Allied Health Business Owners.
They discuss how this online conference, typically reserved for members, will be open to the public for the first time. This exciting event will focus on NDIS updates, goal setting, and business strategies, offering valuable insights from industry experts to help business owners thrive.
Topics covered in this episode & what you’ll discover at the conference:
- The focus of the Quarterly Accelerator Conference on NDIS updates.
- How goal setting helps business owners plan for the next quarter.
- Insights into AI and its role in business documentation from guest speakers.
- Networking opportunities with other Allied Health Business Owners.
- Advocacy strategies to improve decision-making within the NDIS.
Head over to the event registration page and find out more about the exciting program details and speakers lined up!
Connect with Layland Webb & Chantelle Robards
- Visit Layland’s Website
- Connect with Layland on LinkedIn
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Cathy Love sits down with Ian Aldridge, Founding Director of Progressive Legal, to explore essential legal strategies for small businesses, in particular, Allied Health businesses. They dive into the importance of setting up the right legal structures early on and how effective risk management can save businesses from costly mistakes.
The conversation also covers the critical role of intellectual property in protecting your business, particularly when preparing for growth or a potential sale. Whether you’re just starting or looking to scale, this episode is packed with valuable insights on legal strategies for small businesses.
Topics covered in this episode:
- The journey of founding Progressive Legal and its focus on legal strategies for small businesses.
- The importance of having the right legal structures for effective risk management.
- How intellectual property adds value and protects your business.
- The role of robust contracts and legal documentation in safeguarding your business.
- Preparing your business for growth and sale through strategic legal planning.
Connect with Ian Aldridge
- Visit Ian Website
- Follow Ian on Instagram (@progressivelegal)
- Connect with Ian on Facebook
- Connect with Ian on LinkedIn (Progressive Legal & Personal)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
In this episode, Cathy Love and Andrew Charalambous, Founding Director of Back to Basics Health Group, chat about his journey of achieving business growth over the past 13 years. Andrew shares the vision that inspired him to start his business, the challenges he faced early on, and how he overcame perfectionism to build a thriving practice.
The discussion dives into the importance of systems and processes in scaling a business, creating a strong team connection in a predominantly mobile practice, and the impact of hiring the right practice manager. If you're interested in strategies for Allied Health business growth and tips for leading a connected, well-supported team, this episode is full of practical insights.
Topics covered in this episode:
- The journey of Allied Health business growth and evolving a vision into reality.
- Strategies for maintaining team connection in a mobile practice.
- The value of strong business systems and how they enhance scalability.
- Insights into hiring and working with a practice management expert.
- The challenges and mindset shifts needed to let go of perfectionism.
Connect with Andrew Charalambous
- Visit Andrew’s Website
- Follow Andrew on Instagram (@backtobasics.healthgroup)
- Connect with Andrew on Facebook
- Connect with XX on LinkedIn (Back to Basics & Personal)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let's connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
In this episode, Cathy Love and Layland Webb explore the transformative power of team retreats in Allied Health. They explore how these retreats have evolved over time, becoming key to building team cohesion and enhancing leadership strategies for Allied Health Business Owners.
Cathy and Layland share how selecting the right environment and encouraging team participation can significantly boost employee engagement and overall team success.
You’ll also hear about the challenges and learning opportunities that arise during these retreats, offering valuable insights into making future team gatherings even more effective.
Topics covered in this episode:
- The evolution and impact of team retreats in Allied Health.
- How the right environment enhances team cohesion.
- Encouraging ownership and participation for stronger employee engagement.
- Lessons learned from planning and executing successful retreats.
- Strategies for integrating leadership strategies into team-building activities.
Connect with Layland
- Visit Layland’s Website
- Connect with Layland on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Join Cathy Love and Chantelle Robards in this insightful episode as they delve into the NDIS impact on team wellbeing. Listen as they focus on how the evolving landscape of the NDIS affects Allied Health professionals and their businesses, where they explore the current challenges of provider registration, highlighting the need for more streamlined and relevant processes.
This episode also covers the introduction of foundational supports for early childhood, emphasising the importance of effective frameworks and innovative strategies.
Topics covered include:
- Understanding the NDIS impact on team wellbeing including financial pressures and the need for advocacy.
- Insights into the new provider registration changes.
- Exploring the legislative changes affecting NDIS eligibility and the emerging role of Navigators.
- How to navigate the challenges of Allied Health business strategies to adapt and thrive.
- The role of early childhood foundational supports and the best practice framework.
Connect with Chantelle Robards
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
Midroll Message:
Read more about Flying Start-up Club
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Kimberly Lewis, General Manager at Prelude Australia, joins the podcast for an in-depth chat that every Allied Health Business Owner should listen to. Prelude Australia is a not-for-profit charity providing early childhood and therapy supports for children.
You’ll hear Kimberly discuss the early days of her career and her experience being born deaf in her right ear, how she switched her role from a Speech Pathologist to a General Manager, gaining leadership skills and navigating such a steep learning curve. Kimberly also discusses the not-for-profit structure, including in-depth details on financial disclosure and awareness.
Topics covered in this episode:
- Kimberly’s role as a General Manager and what’s involved in decision-making strategies and skills.
- The importance of values and how they influence her role as a GM.
- Financial disclosure with employees.
- How financial aspects tie into Prelude Australia being a non-profit organisation.
- How Kimberly builds knowledge and awareness around financial aspects of the business.
- Challenges to working in a financially transparent way.
- Why all Allied Health leaders should fall in love with numbers.
Connect with Kimberly Lewis
- Visit Kimberly’s Website
- Follow Kimberlyon Instagram (@preludeaustralia)
- Connect with Kimberly on Facebook
- Connect with Kimberly on LinkedIn (Prelude Australia & Personal)
- Check out Kimberly on YouTube
Midroll Message:
Read more about Flying Start-up Club
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Does AI therapy work? What’s it like talking to an AI therapist? How can you work with AI in the Allied Health industry? To answer all these questions and more, the incredible Sally-Anne McCormack joins the podcast for this jam-packed episode.
You’ll hear Sally-Anne discuss ANTSA Psychology, which is an AI therapy app that automates care and connection between therapy sessions. She also shares insights into her experience owning businesses without being too much of a business-oriented person, giving inspiration to every Allied Health Business Owner hopeful who isn’t sure about where to start.
Topics covered in this episode:
- Incorporating AI into ANTSA.
- Sally-Anne’s thoughts, experiences, and advantages on having an AI chatbot therapist.
- Her findings from the AI therapist.
- Her plans for the next five years.
- Tips on where to start when working with AI therapy apps.
Connect with Sally-Anne
- Visit Sally-Anne’s Website (ANTSA & Personal)
- Follow Sally-Anne on Instagram (@thesallyanneshow)
- Connect with Sally-Anne on Facebook
- Connect with Sally-Anne on LinkedIn
- Check out Sally-Anne’s YouTube
Midroll Message:
Read more about Flying Start-up Club
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Risk management frameworks are made easy in this episode with Layland Webb – Business Manager at Nacre Consulting. We’re keeping it close to home in this episode as Layland reveals his insights on how Allied Health Business Owners can navigate risk management.
From exploring the key risk management principles, to NDIS risks, you’ll hear Layland discuss how managing risk successfully in your Allied Health Business protects your business, helps decision-making, opens opportunities, builds trust, and engages your team.
Topics covered in this episode:
- Layland’s role as Business Manager at Nacre.
- What risk management involves.
- What external and internal risks can look like.
- Steps for creating a risk management process and assessing risk.
- Mitigating risk and having a template response.
Connect with Layland
- Visit Layland’s Website
- Connect with Layland on LinkedIn
Midroll Message:
Read more about Flying Start-up Club
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Online Occupational Therapy programs have just got a facelift, and it’s in the form of Otuition – an incredible online OT platform founded by Lauren Hart and Therese Sullivan.
Cathy sits down with Lauren and Therese to discuss their journey building Otuition into the thriving platform it is, where they share their experiences as co-founders, mentoring and coaching OTs everywhere to provide them with confidence and support.
Topics covered in this episode:
- Balancing anxiety and creativity as an Allied Health Business Owner.
- What Otuition is all about and what’s next for online OT programs.
- Mentoring and coaching – empowering Occupational Therapists in Australia with skills and resources.
- Lauren and Therese’s learnings as entrepreneurs.
- How the Occupational Therapy skill set lends itself to serial entrepreneurship.
- The ability to see whole-picture problems.
- The importance of not taking things personally.
- Never underestimate the power of positivity and optimism.
Connect with Lauren and Therese
- Visit Lauren & Therese’s Website
- Follow Lauren & Therese on Instagram (@otuition.au)
- Connect with Lauren & Therese on Facebook
- Connect with Lauren & Therese on LinkedIn (Lauren, Therese, and Otuition)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Drum roll please…The podcast is getting a refresh! Don’t worry – the content is still everything you know and love, but the podcast is getting a new name, new look, and new feel.
Listen to this episode where Cathy reveals all the exciting details and find out what you can expect from this wonderful change. It’s also a great reminder to check in on your own brand regularly and not be afraid of change – it really is a beautiful thing.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacreconsultingau)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Allied Health Business Brilliance Podcast:
The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.
Enjoy this rerun of Episode 300 where Cathy Love shares a comprehensive business flight plan for young Allied Health Businesses who have recently ventured into the entrepreneurial path. Remember: starting and growing a business can be challenging, but you don’t have to do it alone!
Cathy discusses the importance of setting the foundations right for your business as early as possible. Lean in and throw that note-taking hat on, because this episode outlines all the key factors you need to consider when growing your Allied Health business.
Here are some items you’ll discover in the Flying Start-Up Club ‘Black Box’:
- 12 Weeks of intensive Lunch and Learn sessions for you to ask our Coaches and Consultants ANYTHING.
- Access to our Business Resource Portal.
- Access to monthly Business Owner Lunch Time Trainings.
- Join one of our weekly Coaching Zones to learn with other Allied Health Business Owners.
- Benefit from our Nacre Consulting Members Community.
- Have the Nacre Consulting team as your trusted co-pilot.
In this episode, Cathy also talks through 13 guiding principles for launching a successful Allied Health Business in Australia. Some of them are:
- Understanding the Allied Health Landscape in Australia
- Developing Personal, Management, and Leadership Skills
- Defining Your Business Vision, Mission, and Goals
- Legal Requirements, Trading Entities, and Intellectual Property
- Crafting Your Business Plan
- Financial Management, Funding, and Software Solutions
Listen to the episode to learn them all!
This program has limited spots, and they are filling up! So, if you’re wondering if you can still board this plane, drop us an email at hello@nacre.com.au for more info.
To read more about the Flying Start-Up program, check out our blog post at https://www.nacre.com.au/the-flying-start-up-club/
Connect with Cathy Love
- Visit Cathy’s website
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
It’s an honour to have Dr. Linda Wilson, Stress Management Specialist and Practice Director, back on the podcast once more for a wonderfully in-depth discussion. This time around, Cathy and Dr. Linda explore the complexities of Allied Health now versus in the past, giving you a lot to think about in terms of how far we’ve all come in the industry.
You’ll hear them discuss the changes in the way healthcare practices think about their businesses, the accessibility of business knowledge and support, your approach to relationships, and they also touch on Dr. Linda’s book, Stress Made Easy: Peeling Women Off the Ceiling. They also chat about the intricacies of wellbeing and how it’s changed over the years, including Dr. Linda’s newest venture, The Wellness Agenda.
Topics covered on Allied Health relationships and wellbeing:
- What trends and patterns Dr. Linda has noticed in the last decade in Allied Health.
- Importance of working on your personal wellbeing and your passionate side as a business owner.
- Being market and message savvy in order to boot business.
- Understanding the importance of relationships.
- Being aware of your niche.
- Leading as a business owner from the very beginning – sustainable thinking.
- Wellbeing and its intricacies, including the magic of music.
- What are the blocks to your wellbeing?
Connect with Dr. Linda Wilson
- Visit Dr. Linda’s Website
- Connect with Dr. Linda on Facebook
- Follow Dr. Linda on Twitter
- Follow Dr. Linda on Instagram (@drstressless)
- Subscribe to Dr. Linda’s YouTube Channel
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
From Alice Springs to PPMP – how exciting to have Mia Poklepovich join the podcast in this insightful and interesting episode. Occupational Therapist and Founding Director of OT Inspire, Mia shares the ins-and-outs of her business and dives into her experience as an Allied Health Business Owner.
You’ll hear Mia discuss the early days of OT Inspire, how her OT skills come into play for her role as a business owner, how she creates balance in her life, and much more.
Topics covered on Mia’s journey:
- OT skills that help and support Mia as an Allied Health Business Owner.
- The importance of looking after yourself and your wellbeing.
- How Mia maintains a balance in work and life.
- Why having a simplified model is actually a good thing.
- Mia’s thoughts on “traditional” therapy and the effects of burnout.
- Her experiences at university, including the Generalist role.
- How OT Inspire supports clients in a remote and nuanced context.
- Where therapists can go to support the First Nation community.
- Being accountable for your time as a business owner.
Connect with Mia Poklepovich
- Visit Mia’s Website
- Follow Mia on Instagram (@miapoko & @ot_inspire_therapy)
- Connect with Mia on Facebook
- Connect with Mia on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Have you thought about getting a Virtual Assistant onboard, but not sure where to start? Tune in to this episode with David Low, Chief Commercial Officer at VA Platinum, where he covers everything you need to know about onboarding offshore VAs for your business.
He discusses the process of engaging offshore VAs, what VA Platinum looks like in the Philippines, why VAs might get a bad rap and what to look out for, and so much more.
Topics covered on the role of Virtual Assistants for Allied Health businesses:
- What VA Platinum looks like in the Philippines.
- What support looks like for the Virtual Assistants.
- Roles and tasks that VAs can do to support small and medium-sized businesses.
- The onboarding process of VAs.
- What Allied Health Business Owners need to know about security measures in place for VAs offshore.
- Investing in the future of Philippine locals.
- Embracing AI tools.
Connect with David Low
- Visit David’s Website
- Connect with David on Facebook
- Connect with David on LinkedIn (Personal & VA Platinum)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Chantelle is back for a chat with Cathy, where they round-up all that’s been happening in the Allied Health space as of late.
You’ll hear the duo discuss their favourite reads of the moment, their thoughts on recent goings-on in the NDIS, their observations about wait lists, and much more.
Topics covered:
- Early childhood decisions and updated discussions.
- Generation changes in Allied Health.
- Key Worker models.
- What Cathy and Chantelle have noticed about wait lists lately including competition and movement, backlogs, and general issues.
- Closing businesses.
- The unknowns in businesses – importance of informing yourself.
- The key factors to innovative service design for private paying clients.
Resources Mentioned
- Australia’s Sleep Revolution with Dr Michael Mosley – SBS On Demand
- Private Practice Made Perfect Facebook Group
Connect with Chantelle Robards
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Gabriella Ptasznik, Founding Director at GRP Speech Pathology, makes her debut on the PPMP podcast to share her journey as an Allied Health Business Owner.
You’ll hear her discuss her transition from clinician to Business Owner and why it was a no-brainer for her, what it’s like leading a team of Speech Pathologists, and even how she encourages everyone on the team to always strive for more.
Topics covered on Gabriella’s journey:
- How she fosters learning development programs.
- The challenges of being a remote team from a management and leadership point of view.
- Why you should see your staff as another type of customer.
- Learning the nuts and bolts of the business including finances, marketing, and decision-making frameworks.
- What she’s hoping to see in the NDIS for the future.
- Her favourite books.
- How she’s investing in herself as a CEO.
Connect with Gabriella Ptasznik
- Visit Gabriella’s Website
- Follow Gabriella on Instagram (@grp.speechpathology)
- Connect with Gabriella on Facebook
- Connect with Gabriella on LinkedIn
- Check out Gabriella’s YouTube Channel
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Did you catch this episode with Cathy Love about our Clinical Leaders Collection Program? Listen once more to catch a glimpse at what you’ll discover about this insightful and practical 90-day program.
After doing a whole lot of data research and getting industry intel on the role of clinical and team leaders, Nacre Consulting is bringing you the Clinical Leaders Collective Program where Allied Health Business Owners can learn how to upskill and boost confidence in their leaders.
Cathy discusses the difficulty of finding industry-specific training opportunities for Allied Health leaders, especially programs that don’t build on business mindset. That’s where this program comes in – it’s going to bring everyone together as a collective to accelerate skills and confidence with highly practical steps.
Check out what you’ll learn in this program:
- Upskilling personal resilience
- Understanding how leaders can manage self, lead their team, and drive the business.
- How to shift mindsets from overwhelmed to overjoyed.
- How to prevent burnout.
- Productive people
- Supporting leaders to bring the spirit of productivity through to their teams.
- How to manage different personalities
- Understanding and demystifying group dynamics.
- Preventing procrastination over having difficult (necessary) conversations
- Learn an actionable framework to help leaders have these conversations.
- Sustainable results
- How to step up and understand business management 101.
- & MUCH MORE!
Click here to find out all the details and sign up to secure your spot in the program.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
You heard it right – the Practice Managers Academy is back by popular demand! After observing the steady expansion of Allied Health businesses right across Australia, we want to continue helping and support all of you amazing Allied Health Business Owners as you step up in your role of leading your leaders.
And that’s exactly why the Practice Managers Academy was born – to help support the development of the leadership layers in these key people within every expanding Allied Health business. Listen to the episode to find out all the event details.
Sign up today before spots sell out! The Practice Managers Academy is a small group, so spots fill quickly. Secure your place today.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacreconsultingau)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Tune in for this jam-packed brainstorming session with Cathy, where she helps you go deeper into your marketing, and your considerations when it comes to wait lists.
You’ll hear Cathy explore the ongoing trend implying that wait lists are dissolving, her theories behind why this trend has erupted, and how to approach a new strategy to your wait lists.
Cathy also chats about the marketing efforts of Allied Health Business Owners, including how thrilled she is to be seeing such impressive content on socials lately, and how to make sure you’re consistent with your strategies.
Topics covered on marketing and wait lists:
- What’s involved in implementing effective marketing strategies.
- How to ensure that you get a steady and ongoing supply of your ideal clients.
- Knowing where your referrers are coming from – considering how you’re collecting referral sources and thinking about working in partnership with them.
- Thinking about organising referrers – questions to ask yourself and gateway metrics you need to know.
- Good, general principles of working with your referrers.
- Why it needs to be a two-way partnership with referrers.
- Cathy’s theories on what seems to be compromising wait lists.
- Considering your funding in relation to wait lists.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Susan Hawkins is back for another fireside chat with Cathy. As one of the Founding Directors of Practical Quality plus (PQplus), Susan helps support NDIS providers to manage quality and compliance.
In this episode, you’ll hear Susan explore the importance of strategies and systems for Allied Health Business Owners, including why preparation is so key and the benefits of having these systems in place, particularly when it comes to audits.
Topics covered on systems and the NDIS:
- The moving parts of the NDIS and the 2023 end-of-year review.
- What the registration process looks like and its four levels.
- What Susan predicts for the top level of registration.
- What the timeframes might look like under these new registrations.
- If she were on the Taskforce, what Susan would want it to look like.
- Her biggest message for Allied Health Business Owners to think about in readiness for the registration process.
- Encouraging Allied Health Business Owners to participate in the consultation process and what it looks like.
Related Episodes
- Episode 69: [Preparing the Allied Health Sector for the NDIS Audit]
Connect with Susan Hawkins
- Visit Susan’s Website
- Connect with Susan on Facebook
- Connect with Susan on LinkedIn (Business and Personal)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Two coaches collide! In this wonderful episode, Cathy’s joined by a fellow coach, Louella Frost, who is a Professional Coach for health leaders.
With extensive Occupational Therapy in the disability field, Louella describes how she got into coaching, and what it’s like running her own business. She also chats about why coaching is more about asking rather than telling, and bringing out the best in personal autonomy.
Topics covered on Allied Health coaching:
- What coaching really is – breaking it down.
- Uncovering the multiple facets of being a coach.
- The importance of growing your own self awareness as a coach.
- Some of her most significant learning moments.
- Parts of the business she likes most.
- Her thoughts on imposter syndrome.
- What to do if you want to build a coaching culture in your practice.
Connect with Louella Frost
- Visit Louella’s Website
- Follow Louella on Instagram (@louellafrostleadersflourish)
- Connect with Louella on Facebook
- Connect with Louella on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Unsure how to optimise your website? Or simply looking for some expert insights on the ins-and-outs of marketing your clinic online? Tune into this rerun episode with Michael Colman where he discusses how optimising your website is the biggest marketing investment you’ll ever make.
You’ll hear Michael chat about what it’s like for Allied Health Business Owners to work with Local Health Marketing, including the starting point and the overall process that they can expect. Michael also shares his thoughts on what works and what doesn’t for Allied Health websites, including the importance of ease-of-use and how to build trust and credibility in just 30 seconds.
Topics covered on attracting your target audience, consistency, and SEO:
- Being clear on your homepage, understanding your target audience and who they are, and putting yourself in their shoes.
- Hammering home your unique value proposition, considering how you want your business to represent you, and Michael’s tips on the best ways to approach blogs on your website.
- Michael demystifies SEO and boils it down to simple terms, understand the importance of conversion, and hear Michael’s top conversion tips.
Resources Mentioned
- Website Checklist – An SEO checklist to see if you have the fundamentals for your website.
Connect with Michael Colman
- Visit Michael’s Website
- Follow Michael on Instagram (@localhealthmktg)
- Connect with Michael on Facebook
- Connect with Michael on LinkedIn (Michael’s Personal & Local Health Marketing)
- Follow Michael on Twitter (@LocalHealthMktg)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Read any good books lately? Cathy has, and she’s here to share them with you! If you’ve been needing to add some new books to your list lately (and awesome ones at that) then this episode is for you.
Cathy shares the titles of her recent favourites, plus gives you an insight into what they’re all about and why you’ll love them. From planning like a pro to self-care, Cathy’s top picks of the moment cover a range of genres that every Allied Health Business Owner will appreciate.
While you’re listening to the episodes, you can have a look at these books yourself with the links below:
- The Book of Joy: Lasting Happiness in a Changing World by Dalai Lama
- How to Bullet Plan: Everything You Need to Know About Bullet Journaling by Rachel Wilkerson Miller
- The Song of Significance: A New Manifesto for Teams by Seth Godin
- MiNDFOOD Magazine
- Australian Geographic Magazine
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Join in on this fireside chat with Cathy and Chantelle as they discuss all-things Allied Health Assistants, also known as AHAs.
Listen as they chat about the period of acceleration in terms of focus on AHAs as a response to the Allied Health workforce shortage, and hearing about the challenges business owners are facing trying to implement them all.
Topics covered on Allied Health Assistants:
- AHA trends.
- Why the industry has a long way to go.
- Allied Health Assistants’ National Association Ltd (AHANA) giving frameworks to guide expectations.
- Scope of practice.
- How the role of AHAs can grow into its own as a profession.
- Different levels of AHAs.
- What Cathy and Chantelle think the AHA world will look like in three years time.
Resources Mentioned
- Allied Health Assistants’ National Association Ltd [AHANA]
- Blog Post [Is Your Allied Health Service Making a Difference?]
Related Episodes
- Episode 209: [Better Understanding the Role of Allied Health Assistants]
Connect with Chantelle Robards
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Chantelle is back, and this time she’s chatting with Cathy about the latest on government mandated client outcome measures.
Listen as they talk about the increased need to have measurable goals and goal-driven programs to support clients funding, their own love-hate relationship with goal measurement, and the overall importance of measuring goals in your business.
Topics covered on client outcome measures:
- Occupational therapy goals.
- Key parts of creating smart(er) goals.
- Gold-standard research tools.
- The importance of revisiting conversations with clients.
- The separation between functional goals and measurable goals
- Practice makes perfect
Connect with Chantelle Robards
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Madeleine Buchner grew up as a carer for her brother and mother, where she noticed a gap in the support system for Young Carers. Eventually, Madeleine launched Little Dreamers, which runs programs, advocates policy change, and promotes awareness for Young Carers across Australia.
Listen to this episode as the Founder and CEO of Little Dreamers shares her entrepreneurial journey and gives an insight into the role of Young Carers in the Allied Health industry as a whole.
Topics covered on growing and navigating Little Dreamers:
- The process of launching the business.
- What a week looks like for Madeleine as a CEO.
- What Madeleine thinks counselling services should look like in the future.
- How she establishes culture with a team who is mainly remote.
- How she navigates challenging moments.
- Succession planning.
- Financial sustainability and diversification of financials.
- Her approach to networking.
Connect with Madeleine Buchner
- Visit Madeleine’s Website
- Follow Madeleine on Instagram (@littledreamersaustralia)
- Connect with Madeleine on Facebook
- Connect with Madeleine on LinkedIn (Personal & Little Dreamers)
- Follow Madeleine on X (@littledreamers)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Rachel Elliott, Founder of Nurturing Connections OT, joins the podcast to share her personal journey moving from an Occupational Therapist to an Allied Health Business Owner.
You’ll hear her insights into her entrepreneurial journey, her early learnings, and what her clinic, Nurturing Connections OT, is all about.
Topics covered on business planning and the Allied Health space:
- Approaching planning differently, what pragmatic planning looks like for her, and an in-depth look at how Rachel plans and her learnings.
- What Rachel thinks clinical supervision needs to look like, her thoughts on OT Assistants development, and her marketing strategies.
Connect with Rachel Elliott
- Visit Rachel’s Website
- Follow Rachel on Instagram (@nurturingconnectionsot)
- Connect with Rachel on Facebook
- Connect with Rachel on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
What is your money mindset as an Allied Health Business Owner? Get ready for a meaty topic to wrap your listening ears and thinking caps around today – Cathy shares her top tips on how to strengthen your financial fitness and how to position your money mindset.
Here’s what you’ll discover in this episode:
- An insight into how Cathy got the hang of numbers in her business ventures before Nacre Consulting.
- The importance of finding top-shelf bookkeeping.
- Being persistent.
- The Glossary of Financial Terms.
- Types of questions you should be asking your accountant.
- What a meeting with your accountant is actually all about.
Plus, don’t forget to download our latest (significantly updated) version of the Glossary of Financial Terms for free!
Download for free here.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Ever felt overwhelmed by the numbers side of your business? Pretty much every Allied Health Business Owner has felt the anxiety of the numbers at some point in their journey, which is why listening to episodes like this one is a must.
Cathy is joined by Chartered Accountant and Founder of Inspire Accountants, Ben Walker, as he divulges his juiciest secrets on what business owners should expect from their accountants.
Topics covered on small business accounting:
- The importance of changing your mindset around accounting.
- How to approach profit the right way, including Ben’s top tips.
- What your biggest assets are as a business owner and how to stay stable.
- Key things you should look out for to notice a “dinosaur” accountant.
- How to spot a good accountant.
- What you should expect from your accountant, including their role as an educator.
- Why you should be aware of inflation and what you should do about it.
Resources Mentioned
- B1G1: Business for Good
- Ben Walker’s Books
Connect with Ben Walker
- Visit Ben’s Website (Business & Personal)
- Follow Ben’s on Instagram (@benwalkerca)
- Connect with Ben on Facebook (Business & Personal)
- Connect with Ben on LinkedIn (Business & Personal)
- Follow Ben on X (Twitter) (Business & Personal)
- Check out Ben YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Get excited! Another Nacre Masterclass is on its way, and now is your opportunity to sign up to join in live for a wonderfully enriching night. Boosting Team Culture for Business Performance is an amazing opportunity to get a refresher on how to navigate and enhance your team culture.
Sign-up now for the Masterclass
Here’s what to expect for this Masterclass:
- How does your company culture compare to others?
- Understand how you navigate towards a north-star culture.
- Learn how leadership sets the tone.
- How are you measuring your company culture?
- Must-listen stories from Cathy.
- Key culture boosters.
- Employee value propositions.
- The role of employee benefits in team culture.
- Your daily operations – what role do they play?
- Leading culture-driven performance.
- The culture correction toolbox – tactics you need as a director.
- The value of fostering personal sustainability plans for your employees.
Does this event sound familiar? We’ve certainly touched on this topic before, but this time we’ve refreshed all the content to bring you new and fresh insights and ideas.You don’t want to miss out on this one!
Listen to the podcast to hear more about what you’ll discover. Plus, don’t forget to sign up to secure your spot.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
In this week’s episode, Founding Director of Nacre Consulting, Cathy Love shares a comprehensive business flight plan for young Allied Health Businesses who have recently ventured into the entrepreneurial path. Starting and growing a business can be challenging but you do not have to do it alone!
Cathy discusses the importance of setting the foundations right for your business as early as possible. There are various factors to consider when growing your business and this episode will outline those key factors for you. Lean in and get your note-taking hat on.
Here are some items you will discover in the Flying Start-Up Club ‘Black Box’:
- 12 Weeks of intensive Lunch and Learn sessions for you to ask our Coaches and Consultants ANYTHING.
- Access to our Business Resource Portal.
- Access to monthly Business Owner Lunch Time Trainings.
- Join one of our weekly Coaching Zones to learn with other Allied Health Business Owners.
- Benefit from our Nacre Consulting Members Community.
- Have the Nacre Consulting team as your trusted co-pilot.
This program has limited spots. But the best part of this deal is this – The price point. So if you’re keen, drop us an email at hello@nacre.com.au for more info!
Connect with Cathy Love
- Visit Cathy’s website
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
The wonderfully bubbly and bright Ariella Lew joins the podcast for an episode packed with learnings and insights. Ariella is the Founder and Director of Kids on Track Consultancy, and she jumps right into how it works being child development experts, daily routines, and what she learns from her team.
You’ll also hear Ariella chat about elements that she finds crucial in recruitment, how she navigates the numbers, and her top tips for fellow Allied Health Business Owners on how they can reach real, substantial success.
Topics covered on learning as a team, challenges and growth, and marketing:
- Understanding that everyone comes from different backgrounds, how she never stops learning, and how her team works remotely.
- Her biggest point of growth after coming from being a solo practitioner, learning to give up the little things, and how to release control at the right times.
- Her process on how she presents her personal and professional brand, why you need a certain amount of ego in marketing, and where her business is off to next.
Connect with Ariella Lew
- Visit Ariella’s Website
- Follow Ariella on Instagram (@kidsontrackconsultancy)
- Connect with Ariella on Facebook
- Connect with Ariella on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Tune in for this rerun episode with Carly Macleay – Team Leader, Occupational Therapist, and Rehab Case Manager at Wise OT Solutions.
In this episode, you’ll hear Carly discuss her role and learnings. She shares the story of taking the leap with Liz Brownlee (Director at Wise OT Solutions), as well as trends she’s noticed about the landscape of the Allied Health industry across the years.
When it comes to her role as Team Leader, Carly chats about her three main focuses, formal training, and the importance of being values-driven. She also talks about the differences between leadership and management, as well as what her team has taught her across the years.
Topics covered on Carly’s role as a Team Leader, the differences between leadership and management, and learning from her team:
- How genuinely caring for your team makes you a great leader, her three main focuses, formal training, and the importance of being a values-driven business.
- How management is procedural and operational, modelling the basic skills from managing to become a better leader, and how leadership is about making things cohesive and creating harmony.
- Learning from reviewing her team’s reports, being about to lead yourself before you lead others, learning to embrace everyone’s differences, and using the Wealth Dynamic Profiles to learn more about each other.
Related Episodes
- Episode 42: [Managing an Occupational Therapy Business with Liz Brownlee]
Connect with Carly MacLeay
- Visit Carly’s Website
- Follow Carly on Instagram (@carly_macleay) (@wiseotsolutions)
- Connect with Carly on Facebook
- Connect with Carly on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
The wonderfully bubbly and bright Ariella Lew joins the podcast for an episode packed with learnings and insights. Ariella is the Founder and Director of Kids on Track Consultancy, and she jumps right into how it works being child development experts, daily routines, and what she learns from her team.
You’ll also hear Ariella chat about elements that she finds crucial in recruitment, how she navigates the numbers, and her top tips for fellow Allied Health Business Owners on how they can reach real, substantial success.
Topics covered on learning as a team, challenges and growth, and marketing:
- Understanding that everyone comes from different backgrounds, how she never stops learning, and how her team works remotely.
- Her biggest point of growth after coming from being a solo practitioner, learning to give up the little things, and how to release control at the right times.
- Her process on how she presents her personal and professional brand, why you need a certain amount of ego in marketing, and where her business is off to next.
Connect with Ariella Lew
- Visit Ariella’s Website
- Follow Ariella on Instagram (@kidsontrackconsultancy)
- Connect with Ariella on Facebook
- Connect with Ariella on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
In this episode, Cathy and Chantelle cover the newly launched ICT system by the NDIA, PACE. Though the meaning behind the acronym remains unclear, Cathy and Chantelle discussed what this software means for disability service providers. Introduced on 31st October 2023, PACE has taken over the service booking role and placed budget tracking responsibilities onto the providers.
As the new software is being gradually rolled out, they also discuss the effects on Allied Health Business Owners and expect possible surprises, like a revised support catalog.
Topics covered on PACE and What To Expect in the months to come:
- Plans for migration into PACE
- Necessity for home and living and behavior support spaces to register
- Hints of passive endorsement revocations
- Eagerly await the NDIS review, expected to be released towards Christmas this year
Read our Brace for PACE blogpost here.
Connect with Chantelle Robards
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
In this episode we’re keeping it in the family as Marcus Jean-Francois, Process Documentation Officer at Nacre Consulting, joins the podcast to discuss what Allied Health Business Owners should be looking out for when it comes to Artificial Intelligence.
He discusses how to know when a platform is powered by AI, he gets into the nitty-gritty details on ChatGPT, and he reveals the types of tasks that Allied Health Business Owners can use ChatGPT for in order to streamline work and processes.
Topics covered on Topics covered on Artificial Intelligence and ChatGPT:
- What ChatGPT does and how it works.
- How to use ChatGPT – his top tips.
- Demystifying prompting and priming.
- The ChatGPT regular version vs. paid version.
- Where he thinks ChatGPT is going in the future.
- ChatGPT examples in real-time.
Connect with Marcus Jean-Francois
- Connect with Marcus on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Kellie Puxty, the Co-Founder and Director of One Community Pty Ltd, joins the podcast to share her thoughts on the importance of Allied Health Business Owners connecting more and networking with other providers.
You’ll also hear some valuable insights into how she maintains a healthy and fun team culture, including regular informal video catch-ups to chat and bond.
Topics covered on connecting at events and creating a strong team culture:
- How Kellie stepped up One Community and turned it into a large entity, how the networking speed-dating-style events work, and her tips for Allied Health business owners on attending awards.
- What Kellie and her business partner are learning about being business owners, what she finds difficult, and her secrets to keeping the team culture alive.
Resources Mentioned
- Join One Community to connect services and people.
- Australian Disability Service Conference and Awards (ADSCA) which is occurring on November 23, 2023.
Connect with Kellie Puxty
- Visit Kellie’s Website
- Follow Kellie on Instagram (@1.community)
- Connect with Kellie on Facebook
- Connect with Kellie on LinkedIn (Personal & One Community)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
When you first embarked on your venture as an Allied Health Business Owner, what can you look back on and realised you underestimated about the process?
There’s nothing better than getting a glimpse into fellow business owner’s worlds, and getting insight into their journey, and in this rerun episode with Louise Whitton from Focus on Function, you get just that.
We can learn so much about ourselves and have our minds opened to things we may not have thought of before, like Louise’s experience navigating rapid growth and admission of underestimating certain factors of the business.
Topics covered on in this episode:
- Diving into the importance of bringing the right advisors onboard as the business grows.
- Insights into HR and admin.
- Developing team goals for billable impacts.
- Adapting your current practices to achieve continuous improvement.
Connect with Louise Whitton
- Visit Louise’s Website
- Connect with Louise on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Principle Occupational Therapist and Owner of Verve OT, Sarah Collison, brings a little verve to the podcast in this rerun episode, where she delves into a range of topics surrounding being a leader, balancing clinical and business duties, and the important role of graduate therapists in the allied health industry as a whole.
You’ll hear Sarah discuss making the leap to owning a business after working in a large organisation, including how she brought in a team and developed systems. Listen in for plenty of insights including the value of saying “no”, how to overcome pressures as a leader, trends in the workforce, and why investing in new graduates is crucial for the future of Allied Health.
Topics covered on leading your own team, having an industry commitment to graduates, and balancing being a clinician and business owner:
- How to overcome the pressure that comes with leading your own team, including how to deal with responsibility, learning from mistakes, and being aware of obligations.
- Trends she’s noticed in the workforce, including why so many people are dropping out, and the importance of investing in and nurturing graduates.
- How she found clinical joy and juggles between loving it, as well as the business side with a commitment to the OT profession.
Connect with Sarah Collison
- Visit Sarah Collison’s Website
- Connect with Sarah Collison on LinkedIn
- Follow Sarah Collison on Facebook
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Karen Anderson is the Founding Director of Foundation 96, which provides supportive care to people transitioning from cancer treatment to everyday life.
She joins Cathy in this episode to discuss her journey as a trailblazer in the cancer care and patient care space, including an insight into her career and how she got to where she is today, why cancer care is difficult to initiate, and working with AI.
Other topics covered during this episode:
- The importance of learning how to do everything before you teach someone else.
- Her experience walking away from everything and moving to America.
- How she navigated difficult times during the pandemic.
- Her entrepreneurial spirit and her thought process behind going international.
- Working with a remote team and her future goals.
- How you should be planning delegation.
Connect with Karen Anderson
- Visit Karen’s Website
- Follow Karen on Instagram (@foundation_96)
- Connect with Karen on Facebook
- Connect with Karen on LinkedIn (Personal & Foundation 96)
- Follow Karen on X (Twitter) (@TheFoundation96)
- Check out Karen’s YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Tune in for this fireside afternoon chat with Chantelle Robards. Chantelle has recently joined the Nacre Consulting team as a Specialist Coach, and what an immense pleasure it is to have her with us.
Cathy and Chantelle discuss Chantelle’s first-time experience at the Quarterly Accelerator Conference, what she loves about what Nacre Consulting offers, and what it’s like working with the team.
Other topics covered during this episode:
- What’s in the works for Nacre in terms of recruitment and the workforce.
- Missing Twitter.
- The NDIS – playing a waiting game, what Chantelle thinks the industry will hear next, and things that will influence significant change.
- Chantelle’s thoughts on the aged care reforms for Allied Health.
- Retention and recruitment and the movement in the workforce.
- Where the narrative is for burnout in Allied Health business owners.
Connect with Chantelle Robards
- Visit Chantelle’s Website
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
- Email Chantelle Robards chantelle@simplewarrior.com.au
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Worried about your clinic’s cybersecurity? Make sure you tune into this jam-packed episode with Martin Haak – the Founding Director of Infinite Edge. To put it simply, Infinite Edge helps their clients elevate their cyber intelligence.
Listen as Marty discusses how Allied Health business owners use technology and the strengths, weaknesses, opportunities, and threats associated with it. He dives deep into the importance of knowing where your data is, why you need to implement proper training, the differences between IT and cybersecurity that every business owner should know, and how fast the cyber intelligence scene is moving.
Topics covered on tackling cybersecurity, cyber intelligence, and using AI:
- Discover what is considered the weakest link in cybersecurity, the most common cyber scams to look out for, and why you need solid onboarding and offboarding processes.
- Knowing the risks of cyber intelligence, busting common cyber intelligence misconceptions, and the art of optimising and securing.
- The risks Marty sees in using AI in business, what you need to prepare for, and his top tips for navigating AI platforms like ChatGPT.
Connect with Martin
- Visit Martin’s Website
- Follow Martin on Instagram (@infiniteedgetechnology)
- Connect with Martin on Facebook
- Connect with Martin on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Listen in as Cathy shares her personal experience at the James Clear LIVE event with Atomic Habits author, James Clear. You’ll hear as Cathy discusses her biggest learnings, including what she resonated most with during the event.
These learnings are wonderfully insightful for everyone looking to improve many aspects of their life, but especially Allied Health Business Owners who want to understand the best ways to create and maintain habits.
Here’s a glimpse into Cathy’s learnings from the event:
- How you should be rethinking your habits.
- The four stages of habits and the laws within them.
- The impact of the environment on your habits.
- Why you need to find your tribe.
- Curating your content diet.
- How to change your habits.
- The importance of habit tracking.
- Reclaiming momentum and recognising outcomes.
Listen to the podcast for all of Cathy’s learnings on habits.
Resources Mentioned
- Book: Atomic Habits by James Clear
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
David Jenyns is back in your ears in this latest episode! It was wonderful having David back, where once again he shares the shiniest golden nuggets about systems that every Allied Health business owner should know.
You’ll hear David walk you through the seven steps of SYSTEMology, what makes it so unique, how to recruit in a systems culture, and his use of AI. One of the juiciest parts of the episode is when David debunks some of the most common myths about systems, helping every business owner shift their mindset and have a more positive outlook.
David also gives you a sneak peek at his upcoming book – you don’t want to miss this one!
Topics covered on busting myths about systems and why systems are worth your time and effort:
- Busting the myth that systems destroy creativity, busting the myth that people will never follow systems, and busting the myth that you need expensive and complicated software.
- Understanding that there’s no other way to scale a business and remove key person dependency without systems, why you should never stop making progress and building out your systems, and putting yourself in a great position by removing risks.
Resources Mentioned
- Book: SYSTEMology: Create time, Reduce Errors and Scale Your Profits with Proven Business Systems
- Book: Authority Content: The Simple Systems for Building Your Brand, Sales & Credibility
Related Episodes
- Episode 232: [The Value of Systems]
Connect with David
- Visit David’s Websites (SystemHUB, SYSTEMology & Personal)
- Follow David on Instagram (@davidjenyns)
- Connect with David on Facebook
- Connect with David on LinkedIn
- Follow David on Twitter/X (@davidjenyns)
- Check out David’s YouTube
- Tune into David’s podcast, (Business Processes Simplified)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Ever come out of a therapy session or meeting, only to check your phone and be met with 20 new emails? It’s a stressful feeling, but the good news is that there’s a solution, and it’s admin support.
Revisit all-things admin in this rerun episode with the Founding Director of Pro-Assist Virtual Administration, Karina Follent. For Karina, Pro-Assist isn’t just about the admin – it’s about fostering meaningful flexibility for business owners. From the start, she’s always had a passion for helping Allied Health business owners regain time, so that they can focus more on their loved ones.
Topics covered in this rerun episode:
- The importance of spending precious time with family and friends.
- Considering what you could be handing off to the admin pros.
- Never being afraid to ask for help.
- Various admin tasks Karina does for busy Allied Health business owners.
- Benefits of practice management software.
- Why you should have your systems set up first before hiring staff.
- How to avoid burnout.
- Karina’s NDIS opinions.
- Why you should keep waitlists small and compact.
Connect with Karina Follent
- Visit Karina’s Website
- Connect with Karina on LinkedIn
- Follow Karina on Twitter/X (@proassistau)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Let’s rewind it back to another popular episode for this week’s Rerun – Shifting from Clinician to Business Owner: Recruitment, Core Values & More with Kelly Ketchell.
In this episode, you’re reminded to sit back and think about what has made the biggest change in your journey as an Allied Health Business Owner. And for Kelly Ketchell, Business Owner at Active Life Therapies, it was when she started working ON the business rather than IN it.
Topics covered on the “ON” “IN” concept, Kelly’s pearls of wisdom, and recruitment:
- Why working ON the business instead of IN it, is so important, what books she’s been reading to help with her journey, and why you need to know your numbers.
- Kelly’s NDIS predictions, the software development of her father, and insights into what makes her team so brilliant.
- Kelly’s commitment to recruiting based on her core values, and the importance of envisioning your future plans.
Connect with Kelly Ketchell
- Visit Kelly’s Website
- Follow Kelly on Instagram (@activelifetherapies_18)
- Connect with Kelly on Facebook
- Connect with Kelly on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Noura Tashakor tunes in this week to share her incredible story on how she went from Pharmacist to Allied Health Business Owner. Noura is the Founding Director of Tashacare Australia.
You’ll first hear Noura chat about her hands-on approach to being a leader, before sharing her journey towards finding herself and her sense of purpose. She also discusses the concept of modifying roles to meet constantly changing environments and needs, and where she sees Tashacare in the next couple of years.
You’ll then hear about her take on perseverance and having objectives, the unique solution her team used to navigate the pandemic, and a fascinating piece on justice and why it’s such an integral value in her business.
Topics covered on perseverance and objectives, being a successful director, and justice:
- Why you need to be humble and have values-based objectives in everything you do, and the importance of reflecting on your objectives in order to find your barriers and overcome them.
- Noura’s tips on how to be a successful director, being open to new things, how to lead the way, and having open communication.
- Why justice is a value in her business, her personal experience with justice, and why you need to be aware of change and seek it.
Connect with Noura Tashakor
- Visit Noura’s Website
- Follow Noura on Instagram (@tashacareaustralia)
- Connect with Noura on Facebook
- Connect with Noura on LinkedIn (Personal & Tashacare)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Marie Vakakis joins the Private Practice Made Perfect podcast to share her journey of developing and diversifying her businesses. Marie is a Therapist, Clinical Supervisor, Relationship & Wellbeing Educator, and Mental Health First Aid Instructor.
Listen as Marie and Cathy discuss the pandemic and its repercussions, how Marie finds motivation, and her future plans including where she sees her business ventures in the next five years. They then chat about podcasting and her insights about getting her own podcast up and running. You’ll also hear Marie discuss the importance of putting a personal touch on your business.
Topics covered on motivation, podcasting, and Marie’s training business:
- How she finds motivation day-to-day, her experience working with a business coach, and overcoming burnout.
- Getting business smarts from working on her podcast, what she loves about podcasting, networking, and adapting the podcast to the general public.
- Demystifying mental health and breaking the stigma, building systems, and working with the seasons.
Connect with Marie Vakakis
- Visit Marie’s Website (Personal & The Therapy Hub)
- Follow Marie on Instagram (@marievakakis & @thetherapyhubcounselling)
- Connect with Marie on Facebook (Personal & The Therapy Hub)
- Connect with Marie on LinkedIn (Personal & The Therapy Hub)
- Tune into Marie’s Podcast (The Complex Life Podcast)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Dive into the latest solo episode with Cathy Love as she shares some exciting news: you can join in on the latest program, the Clinical Leaders Collective!
After doing a whole lot of data research and getting industry intel on the role of clinical and team leaders, Nacre Consulting is bringing you the Clinical Leaders Collective Program where Allied Health Business Owners can learn how to upskill and boost confidence in their leaders.
Cathy discusses the difficulty of finding industry-specific training opportunities for Allied Health leaders, especially programs that don’t build on business mindset. That’s where this program comes in – it’s going to bring everyone together as a collective to accelerate skills and confidence with highly practical steps.
Here’s a glimpse into what you’ll discover during the Clinical Leaders Collective 90-Day Program:
- Upskilling personal resilience
- Understanding how leaders can manage self, lead their team, and drive the business.
- How to shift mindsets from overwhelmed to overjoyed.
- How to prevent burnout.
- Productive people
- Supporting leaders to bring the spirit of productivity through to their teams.
- How to manage different personalities
- Understanding and demystifying group dynamics.
- Preventing procrastination over having difficult (necessary) conversations
- Learn an actionable framework to help leaders have these conversations.
- Sustainable results
- How to step up and understand business management 101.
- & MUCH MORE!
Click here to find out all the details and sign up to secure your spot in the program.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
ChatGPT is taking over the world! Or is it…? What a pleasure it is to have Donna McGeorge – Keynote Speaker, Facilitator, Trainer and Productivity Coach – back on the podcast so soon. In this episode, you’ll hear us discuss her latest book, The ChatGPT Revolution: How to Simplify Your Work and Life Admin with AI.
Donna shares her journey writing the book, which demystifies how to use ChatGPT for personal and professional parts of your life. You’ll hear Donna give you a peek between the pages, share her secrets to prompting, and she also discusses AI in education and what the future will look like.
Topics covered on The ChatGPT Revolution:
- Delegating to ChatGPT and treating it like your assistant.
- Defining AI terms and demystifying how AI platforms work like ChatGPT.
- The history of ChatGPT and the pros and cons.
- Donna’s Three P’s to write effective prompts.
- How to create a financial plan with ChatGPT.
Resources Mentioned
-
Buy the books:
-
- The 25 Minute Meeting
- The First 2 Hours
- The 1 Day Refund
- The ChatGPT Revolution
-
Sign up for ChatGPT:
-
https://chat.openai.com/
Connect with Donna McGeorge
- Visit Donna’s Website
- Follow Donna on Instagram (@dmcgeorge)
- Connect with Donna on Facebook
- Follow Donna on Twitter (@DonnaMcGeorge)
- Connect with Donna on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Grab a drink and get comfortable as you tune in to the latest solo episode with Cathy Love, where this time she shares an exciting new program called Thrive90: Business Growth Activator.
This 90-day program is designed for new business owners and startups to give industry insights and build confidence at the beginning stages of their wonderful business journey.
We’re bringing together a community of like-minded Allied Health business owners (which is when truly amazing things happen) to help you upskill yourself to a whole other level. Listen to the full episode for all the details on the program, and click here to find out more and to secure your spot.
Here’s a glimpse into what you’ll discover during the Thrive90: Business Growth Activator Program:
- Focus on being a director, rather than a clinician to avoid things getting dusty and confusing.
- Find those financial results to support your lifestyle and make loveable numbers.
- Move past word-of-mouth marketing through challenging and broadening your marketing opportunities.
- Navigate any feelings of overwhelm using practical skills and enhanced knowledge.
- Change your approach to recruitment and retention by understanding what you haven’t done yet.
- & MUCH MORE!
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Unsure how to optimise your website? Or simply looking for some expert insights on the ins-and-outs of marketing your clinic online? This episode with Michael Colman has everything you need. Michael is the Founding Director of Local Health Marketing, which specialises in growing Allied Health practices using proven digital marketing strategies.
You’ll hear Michael chat about what it’s like for Allied Health business owners to work with Local Health Marketing, including the starting point and the overall process that they can expect. Michael also shares his thoughts on what works and what doesn’t for Allied Health websites, including the importance of ease-of-use and how to build trust and credibility in just 30 seconds.
Topics covered on attracting your target audience, consistency, and SEO:
- Being clear on your homepage, understanding your target audience and who they are, and putting yourself in their shoes.
- Hammering home your unique value proposition, considering how you want your business to represent you, and Michael’s tips on the best ways to approach blogs on your website.
- Michael demystifies SEO and boils it down to simple terms, understand the importance of conversion, and hear Michael’s top conversion tips.
Resources Mentioned
- Website Checklist – An SEO checklist to see if you have the fundamentals for your website.
Connect with Michael Colman
- Visit Michael’s Website
- Follow Michael on Instagram (@localhealthmktg)
- Connect with Michael on Facebook
- Connect with Michael on LinkedIn (Michael’s Personal & Local Health Marketing)
- Follow Michael on Twitter (@LocalHealthMktg)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
In this episode of the PPMP Podcast, Dave Jereb, the Founding Director of MoveAbout, joins the conversation to share his journey and insights as an Allied Health business owner. You’ll hear Dave paint a picture of MoveAbout, including his shift to the Central Coast, and the importance of knowing what he wanted his legacy to be.
Dave then discusses the idea of creating pathways to establish flexibility in the workplace, as well as a piece on intrapreneurship, being values-driven in your business and its advantages, and how new graduates can prevent early burnout. Dave also shares his thoughts on resilience and why he gives his team permission to fail.
Topics covered on intrapreneurship, being values-driven, and preventing early-career burnout:
- What intrapreneurship means to him, the importance of taking risks, employees treating the business like their own, and having a profit-sharing framework and how it works.
- Being protective of the business, supporting the people who support the kids in Allied Health, and knowing that your vision and values lead to success.
- Realising you have the control, investing in yourself, knowing the differences between caseloads and KPIs, and understanding and overcoming compassion fatigue.
Connect with Dave Jereb
- Visit Dave’s Website
- Follow Dave on Instagram (@davejereb_ot and @moveabout.ot)
- Connect with Dave on Facebook
- Connect with Dave on LinkedIn (Dave’s Personal & MoveAbout)
- Follow Dave on Twitter (@davejereb)
- Check out Dave’s YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Tune into this rerun episode to hear Ben Turnbull discuss the secret resource that many Allied Health professionals don’t know about. Ben is the Founding CEO and Board Director of AHANA Ltd (Allied Health Assistants’ National Association Ltd).
The AHANA is a national network for Allied Health Assistants (AHAs). It’s designed to support them to improve the output, quality, and efficiency of Allied Health professionals, and services provided publicly and privately.
If you are hesitant about AHA’s and their role, listen to the episode to hear Ben break down any common pain points. You also don’t want to miss his pro-tips on where to find AHA’s and recruit them.
Check out what you’ll hear in this rerun episode on Better Understanding the Role of Allied Health Assistants:
- How the AHANA works. Learn how AHAs can work independently or with an Allied Health professional, who can then connect with the AHANA to understand how to better support AHAs in the workplace.
- Formal AHA training. Find out the latest-and-greatest in AHA formal training and whether it’s changing.
- Support worker vs. AHA. Understand the differences.
- AHA trends. Hear Ben share the trends he’s noticed about AHAs going off alone and setting up their own businesses.
- The future of AHAs and the AHANA. Find out Ben’s thoughts on where it’s going as a profession, changes he’s seen in the last five years, and his future visions for the AHANA.
Connect with Ben Turnbull
- Visit AHANA’s Website
- Connect with Ben on Facebook
- Follow Ben on Twitter (@AHANA_Aus)
- Connect with Ben on LinkedIn (Ben’s Personal & AHANA)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
What is your relationship with LinkedIn? How do you utilise the platform? This rerun episode is an exciting one as Cathy speaks with Adam Houlahan – LinkedIn Expert at Prominence Global and Author of three Amazon best-selling books on the subject.
Prominence Global is one of the world’s leading LinkedIn personal branding agencies, supporting the world’s scaling entrepreneurs to become prominent and highly influential in their industry.
After hearing the conversation, you’ll probably wonder why you ever held back in the first place. If you never even attempted something because of fear or reservation, Adam has the perfect answer: “Done is better than perfect.”
Check out what you’ll hear in this rerun episode on Understanding the Value of LinkedIn:
- How LinkedIn has changed how we use content. Learn about all the nuances of the platform, including how things have changed since the pandemic.
- Understanding content strategies. How they help your business and why they’re so important.
- Misconceptions. Being aware of misconceptions about LinkedIn and mistakes made, as well as how to avoid them.
- Recruiting. Learn just how valuable LinkedIn is to the recruitment process for your business.
- Branding. Did you know just how much it matters how you’re branding yourself on LinkedIn? Find out how to amplify your business authority and brand.
Connect with Adam Houlahan
- Visit Adam’s Websites (Adam’s Personal & Prominence Global)
- Follow Adam on Instagram (@adamhoulahan)
- Connect with Adam on Facebook (Adam’s Personal & Prominence Global)
- Follow Adam on Twitter (@AdamHoulahan)
- Connect with Adam on LinkedIn
- Check out Adam’s YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
When was the last time you looked over the website you use for your business? Perhaps it’s time for a refresh? Your website is like your shopfront, and if it’s looking a little shabby, then people aren’t going to want to stop and look any further.
In this rerun episode, Cathy chats about the importance of having an up-to-date website for your business and its many benefits. A fresh-looking website is what’s going to make you stand out from your competition, and it’s also a reflection of your brand.
This is a great refresher if you’ve neglected your website for a while, giving you plenty of tips to help you revamp your site’s appearance and content.
Check out what you’ll hear in this rerun episode on New Website Business Benefits:
- Think of your website like a garden. Learn the importance of maintaining your site to keep it looking fresh – it’s in need of just as much care as your brick-and-mortar clinic!
- My experience with Webbies. Don’t be afraid to ask others for help to get your site looking tip-top!
- The importance of headshots. Find out why you shouldn’t compromise on those photos! They will show your customers that you care about your image and how you’re presenting yourself to them.
- The draft phase is key. Discover why the draft phase (or in other words, the “change-your-mind phase”) is essential for building a cohesive site.
- Branding, branding, branding. Find out how a website effects your brand.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Instead of leaving a legacy, why don’t you think about living a legacy every day? To inspire everyone who lays their ears on this episode, Paul Dunn tunes into the PPMP Podcast. It’s difficult to sum up Paul’s achievements in just one sentence, but he is the Co-Founder of B1G1, an organisation that channels effort to giving back to the community through businesses.
Paul starts off by sharing the origin story of B1G1, which is an initiative with a mission to “create a world that’s full of giving”. It’s a model designed for small businesses around the globe, where they can donate money to associated charities when someone buys a product. You’ll also hear Paul discuss the Allied Health industry, making a difference in people’s lives, and shifting the spirit of your business and the parallels in life.
Topics covered on B1G1, Allied Health, and being a business for good:
- Making a difference, and the inspiring origin story of B1G1.
- Being purposeful and having a purpose, helping people change their story, and the importance of looking outside rather than inside yourself.
- Why businesses need to be creating meaning, tiny things making a big difference, and thinking about the impact you make and being ready to make an impact.
Connect with Paul Dunn
- Visit Paul’s Websites (B1G1 & pauldunn.global)
- Follow Paul on Twitter (@pauldunn & @B1G1)
- Connect with Paul on Facebook
- Connect with Paul on LinkedIn (Paul Dunn & B1G1)
- Check out Paul’s YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Fearful of recruitment? Unsure how to approach it in your business? Danielle Weedon and Clare Jones are here to help! Directors of MediRecruit, Danielle and Clare have been working in recruitment since 2001, and have never seen a tougher time than what they’re seeing now.
In this episode, you’ll hear us discuss everything from flexible workplace tricks and tips, the introduction of the NDIS and its subsequent opportunities, what’s happening with the 2023 graduate cohort, what the recruitment market will look like in the future, and much more.
These lovely ladies also have a podcast of their own, Allied Health Podcast, which explores the Allied Health industry including clinical trends, assistive technology, career pathways, recruitment, and more. Give it a listen for even more golden nuggets!
Topics covered on flexible workplace insights, the 2023 graduate cohort, and overcoming the fear of hiring recruitment agencies:
- What Allied Health business owners need to be thinking about to attract the right people, and how to make your practice stand out amongst competitors.
- Thinking more about career pathways, mastering cover letters and resumes, struggling with the end stage of the recruitment process, and the experience of moving to the UK for graduates.
- Understanding how much you’ll learn as a business owner when working with an agency, and learning the key things to ask when recruiting.
Connect with Danielle Weedon & Clare Jones
- Visit MediRecruit’s Website
- Follow MediRecruit on Instagram (@medirecruit)
- Connect with MediRecruit on Facebook
- Follow MediRecruit on Twitter (@MediRecruit)
- Connect with Danielle and Clare on LinkedIn (Danielle, Clare, MediRecruit)
- Tune into Danielle and Clare’s Podcast (Allied Health Podcast)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
When was the last time you reviewed your business values? Do they truly align with what you want to represent? Here to help you understand how to navigate your values is Laura Jean – Facilitator at Dietician Values. Laura bridges the gap for health professionals between bringing the values they practice as a clinician into how they do business.
After sharing her experience as a clinician and now business owner, Laura then discusses values and how businesses can (and should) be doing things differently. She chats about having aspirational values, why there is no end goal, how “wrong” values can lead to burnout, and why it’s important to have values-based action statements to define your values.
Laura also discusses the sustainability of humans, curiosity, and the significance of taking the opportunity to make different choices in your career.
Topics covered on values, sustainable humans working in business, and curiosity:
- Redefining the term “values”, going beyond the stereotypical values many organisations use that create a disconnect, using values as a business tool, and how often you should be revisiting your values.
- Knowing humans are universal, working through burnout and fatigue, and taking time to reconsider and slow down.
- Thinking about the possibilities, not being afraid to take the leap and do things differently, and taking the opportunity to make different choices.
Connect with Laura
- Visit Laura’s Website
- Follow Laura on Instagram (@dieticianvalues)
- Connect with Karl on Facebook
- Connect with Laura on LinkedIn
- Tune into Laura’s Podcast (Dietician Values)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Do you ever think about how reviews are such a high-value marketing tool for your business? Maybe you feel awkward about asking for reviews from your clients? To help many of you move away from your fears of reviews is Karl Schwantes, who joins PPMP Podcast to reveal so many gold nuggets about client reviews, you’ll be sitting on a goldmine by the end of the episode.
Karl is a Customer Service Expert, international award-winning author, a Telstra business award finalist, and the winner of the My Business Awards 2020 for the Best Customer Experience. He’s also the owner of Xennox Diamonds, a 47-year-old second-generation family business that has generated over 1,000 5-star reviews.
In this episode, you’ll hear Karl discuss Allied Health business owners and their relationship with reviews. He chats about why those in the Allied Health industry are often reluctant to ask for reviews, how to have the right perspective with reviews, and how to make the system around reviews a habit for clients and the team.
Topics covered on how to get 5-star reviews, the importance of reviews, and how to get started with using Google reviews:
- Putting yourself in your client’s shoes, why you shouldn’t be asking for a clinical outcome testimonial and what to ask for instead, and how to properly respond to reviews (including negative ones).
- The importance of showcasing what you do on the internet, not having the mindset of being “the best kept secret”, and reputation marketing – how to leverage your brand reputation on Google.
- Optimising your Google Business profile, focusing on the patient experience, and the “Happiness Window” – Karl reveals the perfect time to ask people to leave a review.
Connect with Karl
- Visit Karl’s Website
- Follow Karl on Instagram (@5.starreviews)
- Connect with Karl on Facebook
- Follow Karl on Twitter
- Connect with Karl on LinkedIn
- Check out Karl’s YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Understanding all aspects of your finances is key to the successful running of any business, but it can be a major downfall for some. This and more is covered in my interview with Chris Stenhouse, Business Manager at Professional Booking Services (PBS) back in Episode 55. That’s right – it’s rerun time!
The Melbourne-based family business provides full financial and administrative solutions to businesses throughout Australia and overseas. Working across all industries, PBS bookkeepers support businesses with turnovers ranging from $50,000 to $12million.
In this episode, Chris covers all-things bookkeeping. He discusses the difference between a bookkeeper and accountant, what makes a good bookkeeper, and the importance of having a good rapport with your bookkeeper. You’ll also hear his tips on staying on top of your payable reports.
Topics covered on budgeting, financials and general finance insights:
- How bookkeepers can set up a budget for you, understanding your earning potential through budgets and billable days, and building your budget from nothing.
- Common financial habits of Allied Health business owners, Chris’ advice on how often you should be checking your financials, and the importance of monthly financial reviews.
- Making bookkeeping love happen, better understand your cost of sales, setting KPIs with your bookkeeper, explaining profit losses and balance sheets, and how to account for unusual expenses correctly.
Related Episodes
- Episode 55: [Learning From Your Bookkeeper]
Connect with Chris
- Visit Chris’ Website
- Follow Chris on Instagram (@pbs_bookkeeping)
- Connect with Chris on Facebook
- Connect with Chris on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
If you’ve ever felt like your productivity levels are low, this episode is going to be a game-changer. Donna McGeorge – Keynote Speaker, Facilitator, Trainer and Productivity Coach – tunes in to share a plethora of tips and tactics to help you tackle productivity. Donna also happens to be the best-selling author of three of my favourite books about productivity and regaining time, which you’ll find linked below.
In this episode, Donna discusses her commitment to being a Productivity Coach, where she delves into the importance of being aware of how you feel at the end of the day, rather than at the beginning. She then chats about her controversial take on the term “busy” as being the new lazy, and follows up with a look at the anti-work movement, the power of daydreaming, and how you can be more intentional about how you spend your time.
Topics covered on time vs. energy management and the Space Framework:
- Adaptive capacity, difference between being reactive and responsive, building a buffer, and the 85% capacity concept.
- Prioritising “thinking space”, a look into the four spaces, how Donna does her thinking time, and planning for the future.
Resources Mentioned
- The 1-Day Refund Book by Donna McGeorge – Take back time and spend it wisely.
- The First 2 Hours Book by Donna McGeorge – Get more done with your day.
- The 25 Minute Meeting Book by Donna McGeorge – Sharpen your docs and tighten your time frames to get more done in less time.
- Capacity Quiz Registration
Connect with Donna
- Visit Donna’s Website
- Follow Donna on Instagram (@dmcgeorge)
- Connect with Donna on Facebook
- Follow Donna on Twitter (@DonnaMcGeorge)
- Connect with Donna on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
She’s back! It’s always a huge pleasure having Cate Schreck on the podcast. Her insights into customer service and what makes customer service excellence are important to know for any business, and Allied Health is no different. Cate is a Service Excellence Coach and the Director of Lightbulb Training Solutions (LTS) and Just For Schools, which is her new business that provides professional development to Education Support Staff (ESS).
You’ll hear Cate discuss the aftershock of the pandemic particularly for Allied Health business owners, who frontliners are and why they’re so important, as well as onboarding. Cate also shares her insights on EQ vs. IQ, hard and soft skills, workplace environments, and what excellent customer service really looks like in a workplace.
Topics covered on frontline customer service, EQ vs. IQ, and onboarding and customer service:
- Why frontliners are so important, why Cate chooses the term “frontline” in the first place, and key success factors for a happy and healthy frontliner.
- Self-aware people, extroverts vs. introverts, hard and soft skills, and people remembering how you make them feel.
- Knowing what the “right” type of onboarding looks like, having induction and onboarding standards with customer service standards incorporated, and looking at it from the point of view of professional development.
Resources Mentioned
- EQ – Daniel Goleman’s Book https://www.danielgoleman.info/
- Cate’s Book – The A-Z of Service Excellence
- Lightbulb Training Solution Free Resource – The WIN Activity
- Lightbulb Training Solution Free Resource – Service Excellence Conversations
Connect with Cate
- Visit Cate’s Websites (Lightbulb Training Solutions, Just For Schools)
- Connect with Cate on Facebook (Lightbulb Training Solutions, Just For Schools)
- Connect with Cate on LinkedIn
- Follow Cate on Twitter (@CateSchreck)
- Check out Cate’s YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Here to share her adventure in the Allied Health business owner world is Jess Nyman, Occupational Therapist and Founding Director of Only About Kids. She discusses her experience creating and growing her business through the challenges of the pandemic, parts of the business she loves and doesn’t enjoy, and her steepest learning curve as a Director.
You’ll also hear Jess chat about psychological safety, imposter moments, team and culture, transparency, building a support network, and what it’s like getting the business leave-ready, including how she’s building autonomy in her team.
Topics covered on team culture, imposter syndrome, and establishing a support network:
- Trusted delegation, transparency, how she establishes boundaries, and actively seeking feedback.
- Psychological safety, questioning her decisions, and overcoming doubts through self-reflection.
- Making people feel heard and comfortable and how she’s instilling independence in her team.
Related Episodes
- Episode 53: [Jenny Pither: The Value of Having a Virtual Assistant for Your Allied Health]
Connect with Jess
- Visit Jess’ Website
- Follow Jess on Instagram (@onlyaboutkidsot)
- Connect with Jess on Facebook
- Connect with Jess on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Mishma Kumar-Jonson, CEO and Principal Social Worker of The Iceberg Foundation, joins PPMP to speak about their fast and furious seven to eight month journey of starting up and growing the business.
From describing the story behind their stunning logo and the power of branding, to discussing all things fear and failure, Mishma brings plenty of insight to this episode. You’ll hear them share their thoughts on embracing innovation, empowering the team, and loving the business side of things.
Topics covered on embracing innovation, empowering the team, and being determined and passionate:
- Trusting in people’s creative processes when hiring them, celebrating the wins, and acting out of a sense of talent and trust rather than desperation.
- What it looks like to have an empowered team, creating their team environment, and the importance of breaking things down step-by-step.
- The power of a brand and business story, understanding privilege, and the joys of failure.
Connect with Mishma
- Visit Mishma’s Website
- Follow Mishma on Instagram
- Connect with Mishma on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Sara Balmer, Psychologist and Founding Director of Sara Balmer Psychology for Kids, brings her business journey to the podcast, walking us through her growth since 2009 and taking the plunge to go full-time with her own business. She shares her excitement for having new ideas and plans, which means embracing her entrepreneurial side as a business owner.
You’ll then hear Sara talk about several aspects of her business and her business approach, including how she maintains her values, creates a positive local reputation, and focuses on herself as a director. She also shares her insights on never giving up – a great reminder to keep going no matter what happens. As the old Japanese proverb says, “Fall down seven times, stand up eight.”
Topics covered on maintaining values, having a positive reputation, and focusing on the director role:
- Not wanting to be money-driven, doing the best you can do, and embracing your entrepreneurial side.
- Making sure clients feel truly heard when they leave a session, the Annual Parents Forum, the strength of word-of-mouth, and wanting to be the go-to person.
- Knowing when to step back, collaborating in a multidisciplinary way, and focusing on being self-driven.
Connect with Sara
- Visit Sara’s Website
- Connect with Sara on Facebook
- Connect with Sara on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Lisa Clark tunes into the podcast to share her business journey as an Occupational Therapist and the Founding Director of Splash Therapy. She explores the first ten years of her business, from how she came up with the name “Splash”, to now her future goals and plans. She gives all Allied Health business owners a great insight into the importance of adaptability and articulating your goals.
Lisa then discusses how she navigated the pandemic, including how she supported her team at the time, and continues to support them. You’ll also hear how she has established and continues to maintain a strong leadership team, and why she thinks it’s important to have a “cool” workplace that includes plenty of perks, just like the corporate world.
Topics covered on the past and future of the business, navigating challenges and supporting the team, and having a strong leadership team:
- Having a business plan and articulating goals, adaptability, and transitioning to being business-facing.
- Thinking on her feet to establish strategies, and reaching out to her team to show care and support.
- Upskilling the team, regular training with external coaches, understanding tension vs. trust, and having a “cool” workplace by offering great perks.
Connect with Lisa
- Visit Lisa’s Website
- Follow Lisa on Instagram (@splash_therapy)
- Connect with Lisa on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Tricia Lerk joins us in the podcast to share her business story. An OT by trade, and a mother by nature, Tricia (or some would know her as Trish) is the Director and Principal Occupational Therapist at Planted Parenting. She shares the moment she decided to go full-time with the business during the beginning stages of the pandemic, and how she now runs her business.
You’ll then hear Trish share her thoughts on how to stay passionate and maintain your vision as a business owner, as well as how she does therapy differently, how she found her dream team, and the differences between energy management and time management. You’ll also hear Trish share how her Lady in Red program works, which is an in-home behavioural support program for parents.
Topics covered on passion and vision, what the business has taught her, and energy vs. time management:
- Being picky when it comes to recruitment, driving the term “planted” from the business name into her business mission, and unleashing your lifetime dreams.
- Doing therapy differently, never underestimating yourself, and finding your village of people.
- Having sustainable energy, the importance of thinking time, and getting excited and expectant for what’s to come.
Resources Mentioned
- 100 Lifetime Goals Worksheet – The 25 Questions with Keith Abraham CSP
Connect with Tricia
- Visit Tricia’s Website
- Follow Tricia on Instagram (@plantedparenting)
- Connect with Tricia on Facebook
- Connect with Tricia on LinkedIn
- Check out Tricia’s YouTube
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Tune into the latest solo episode with Cathy as she covers what you’ll learn at the latest Nacre Consulting’s masterclass (which is back by popular demand), Retention Convention. During this masterclass, we’ll be looking at retention through a whole-business approach, which means looking at it through the lenses of management, leadership, and operations.
This pacey and practical masterclass will have you thinking about what you can be doing strategically to retain your dream team. We’ll be getting you in strategy mode, where we’ll check in on how you’re going on all fronts. Remember: Joining live means you get to contribute to the chat box with your fellow Allied Health business owners! Don’t risk getting FOMO if you don’t join live…
Sign up here for the Retention Convention Masterclass now before you miss out!
Topics that will be covered in the Retention Convention Masterclass:
-
- Operations elements you can be tweaking – the concept of spiritual improvements.
- Rewards and recognition – how you reward and recognise your team to contribute to a cohesive culture.
- Sharing success stories – showing you the concepts in action.
- Exceptional leadership and becoming a hero to your team – focusing on who you need to be as a leader.
- Excellent management – shifting towards a positive mindset.
- & MUCH MORE!
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Christine Khor joins the podcast to chat about leadership development as the Founder and Director of Peeplcoach. Peeplcoach offers coaching-led, on-demand career and leadership development, and you’ll hear her share what it was like starting up the business during the onset of the pandemic and working through the challenges.
Christine then discusses her tips on leading through adversity, including the standout features of leaders who do cope well during difficult times. She then talks about her thoughts on establishing a healthy work-life balance and loving what you do, before then discussing the importance of strategic thinking as a business owner.
Topics covered on leading through adversity, creating a work-life balance, and strategic thinking:
- Being confident in what you know and don’t know, humble excellence, being vulnerable and honest, and being curious and open to doing things differently.
- Loving what you do to help establish a balance, investing in yourself as a leader, having a support network, and making yourself self-redundant.
- Understanding that there is a different approach for business leaders and business owners, and the value of devoted thinking time to come up with better solutions.
Connect with Christine
- Visit Christine’s Websites (Peeplcoach & Personal)
- Follow Christine on Instagram Pages (@chriskhor888 & @peeplcoach)
- Connect with Christine on Facebook
- Connect with Christine on LinkedIn
- Follow Christine on Twitter
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
This solo episode of Cathy invites you to have a major rethink of the way you approach your routines to support energy management and sustainability. Cathy shares how she knows when to review, replace, and refresh all the wild and wonderful routines she has across her lifestyle, encouraging you to do the same to give you the best chance at creating optimal personal energy.
Listen as Cathy walks you through different ways to think about your personal battery as your energy powerhouse throughout your day. She shares her principles for establishing your own routine, including the importance of having an end-of-day approach.
Topics covered on monitoring your energy battery and establishing your daily routine:
- Thinking of your energy like a mobile phone battery, visualising your personal battery, and knowing when to do something about “plugging it back in” to recharge.
- Having an end-of-day approach, recognising what you’ve already got in place that’s working, transitioning from work-mode to rest-of-life-mode, and rethinking your sleep routine.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
This week, I’m joined by Sarah Hausler – Director and Principal Occupational Therapist at Bloom Wellbeing. She shares her journey shifting from clinician to CEO, giving insights for other Allied Health business owners who are also making this transition.
She also discusses other areas of her business, including fostering creativity at her clinic, having a values-based approach to recruitment, and the importance of investing in the industry to create effective programs for new graduates. You’ll also hear her explain the wonderful Puberty Plus Program that provides support to young autistic, neurodiverse, and disabled people in their journey to learn more about puberty.
Topics covered on being in a director role, establishing an amazing team, and pushing creativity:
- Her mindset shifting from clinician to CEO, aiming to be more of a figurehead, and navigating the massive learning curve.
- What makes her team extra special, and having a values-based approach to recruitment.
- How creativity shows up throughout her business, fostering creativity in the workplace, and having passion projects.
Resources Mentioned
- Puberty Plus Program
Connect with Sarah Hausler
- Visit Sarah’s Website
- Follow Sarah on Instagram (@sarahhauslerwriter)
- Follow Bloom Wellbeing on Instagram
- Connect with Sarah on Facebook and Bloom Wellbeing on Facebook
- Connect with Sarah on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
If there was ever an unexpected page-turner of a book, it would have to be SYSTEMology by David Jenyns. He makes systems interesting and simplifies the complexities, which isn’t easy when talking about systems in the first place. If you’re a business owner feeling intimidated or overwhelmed by it all, then I can’t recommend this book enough.
David walks us through the story behind what inspired him to write the book, and you’ll also hear him discuss the 7 Stages of SYSTEMology.
You’ll also get some insight into myths debunked, where David reveals the truth behind systems and patterns he’s discovered since working with many business owners. Other great topics include why email is horrible for tasks, comparing SYSTEMology to other methodologies, and why systems are like business insurance.
Topics covered on getting excited about systems and debunking myths about systems:
- Walking you through his book SYSTEMology, the 7 Stages of systems, and understanding the complexities.
- Revealing the truth behind systems and patterns, comparing SYSTEMology to other methodologies, and why systems are like business insurance.
Resources Mentioned
- https://www.systemology.com/
- https://www.systemhub.com/
- https://www.youtube.com/c/systemHUB/featured
Connect with David
- Visit David’s Websites (SystemHUB – SYSTEMology – David Jenyns)
- Follow David on Instagram (@davidjenyns)
- Follow David on Twitter
- Connect with David on Facebook
- Connect with David on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Cathy is back with another Solo Episode, but this time things are a little different. Listen in as she walks you through her current favourite books that will help inspire, motivate, and educate every Allied Health business owner at any point in their business journey.
Cathy shares a range of books that you can get your hands on, each one with its own impact on either your professional life, personal life, or even both. There are also plenty of topics to choose from, including leadership, technology, Aboriginal culture, and more.
Here is a full list of the books mentioned – check them out for yourself and listen to the episode for more of Cathy’s commentary on each book!
- Is Technology Making Us Sick? – By Ian Douglas
Explores the impact of the increased use of technology in everyday life on society. - How to Bullet Plan: A Practical Guide – By Rachel Wilkerson Miller
Easy tips, setting up a gratitude list, a “new word list”, and recording your wins. - Land of All – By Sally Gabori
A collection of her artworks and some stories about her life. - The First Two Hours: Make Better Use of Your Most Valuable Time – By Donna McGeorge How to make the most of your day – two hours at a time.
- The A-Z of Service Excellence – By Cate Schreck
Refreshing your customer service skills. - The Life Plan – By Shannah Kennedy
Living with purpose and achieving your life goals with a step-by-step strategy. - The Glucose Revolution – By Jessie Inchauspé Improving energy management and cognitive focus.
- 555 Powerful Questions for Coaching, Leading and Mentoring at Work – By Mauricio Vasquez
Helps you question yourself and dive deeper into your leadership skills. - Welcome to My Country
A wonderful book that recounts an Aboriginal community in Arnhem Land. - Women and Leadership: Real Lives, Real Lessons – By Julia Gillard and Ngozi Okonjo-Iweala
Includes facts and figures about women in leadership around the world, and challenging the findings. - Welcome to Country: A Travel Guide to Indigenous Australia – Marcia Langton
Covers the states, questions to ask, assumptions, profiles Indigenous storytellers and activists, and provides brief relevant histories that everyone should know about. - Atomic Habits: Tiny Changes, Remarkable Results – By James Clear Sustaining little changes that have a cumulative effect on how you live your life.
What have you been reading lately? Share your favourite reads in the comments!
Related Episodes
- Episode 14: [Approaching Work & Life 2 Hours at a Time]
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Clinical Supervisor Natalie Jack joins the podcast for a wonderful discussion about her professional evolution, as well as the role of supervision in the Allied Health community as a whole. She speaks about her beginnings as a Musical Therapist, the value of good supervisions, clinical supervision as a new graduate, and mental health first aid training programs.
You’ll also hear Natalie share her thoughts on why the term “supervision” should be renamed, and a piece on ego and dependency between the supervisor and supervisee. Natalie also talks in-depth about her observations on wellness and mental health in the Allied Health industry, including empathy vs. compassion, burnout, and self-care.
Topics covered on looking at supervision differently, ego and dependency in the supervisor-supervisee relationship, and mental health:
- Why supervision should be renamed to “supported reflective practice”, challenging and overcoming the assumption that supervisors should be older and more experienced, and resetting people’s expectations of supervision.
- How to make sure the person being supervised doesn’t become dependent on the supervisor, being mindful and understanding, and always being open to learning something herself as a supervisor.
- The differences between empathy and compassion, understanding empathy fatigue and burnout, facilitating the shift to committing to mental health and wellness, and rethinking self-care and how it’s becoming commercialised.
Connect with Natalie Jack
- Visit Natalie’s Website
- Connect with Natalie on Facebook
- Connect with Natalie on LinkedIn
- Connect with Natalie on Instagram
Other resources mentioned:
- Compassion training for Healthcare workers
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
This Solo Episode features Cathy as she shares her thoughts on how to build a successful Allied Heath team. It’s a question that often excites her, as it means the business is ready to grow and flourish.
You’ll hear as she discusses why the word “team” is preferred as opposed to “staff”, as well as the importance of investing your time in working with an HR professional to understand position descriptions and contracts. She also talks in-depth about independent contractors versus employees, including what you need to look out for – plus she covers a key piece on casual employees as well.
Topics covered on building a team and not staff, the model of engagement for recruitment, and getting HR advice:
- Jeremy Streten’s helpful book The Business Legal Lifecycle (see link below), the differences between “staff” and “team”, and building a team on the admin front.
- A VA as an alternative, and the key differences you need to know between independent contractors and employees.
- Being HR smart, investing in time working with an HR professional, and investing in your leadership and management knowledge.
Resources Mentioned
- Jeremy Stratten’s Book – The Business Legal Lifestyle: How to Successfully Navigate Your Way from Start Up to Success
Related Episodes
- Episode 228: [Managing Fear and Legal Preparedness]
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Starting One Stop Rehab in February 2022, Roxan Mina shares her journey as Head Physiotherapist and Practice Owner and the intricacies of running a start-up business. She discusses her key business learnings and highlights, including stepping out of her comfort zone, and the steep learning curve of financials and networking.
You’ll then hear Roxan talk about building relationships, how she manages her time, and learning how to set boundaries to make sure she spends time with loved ones. She also shares her experience migrating to Australia from Egypt as a teenager, learning to start from zero, working hard, and having equal opportunities.
Topics covered on business learnings and highlights, building relationships, and managing time:
- Stepping out of her comfort zone to approach people, learning the intricacies of building the business, and getting through the steep learning curve around financials and networking.
- Using previous experiences and observing other clinics to learn how to build relationships, and learning to be comfortable talking about herself.
- Finding and allocating time to work on the business, setting boundaries, micro-planning, and reaching out to more people.
Connect with Roxan Mina
- Visit Roxan’s Website
- Follow Roxan and One Stop Rehab on Instagram (@roxanmina) (@onestoprehab)
- Connect with Roxan on Facebook
- Connect with Roxan on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
See omnystudio.com/listener for privacy information.
Carly Macleay – Team Leader, Occupational Therapist, and Rehab Case Manager at Wise OT Solutions – joins the PPMP Podcast to discuss her role and learnings. She shares the story of taking the leap with Liz Brownlee (Director at Wise OT Solutions), as well as trends she’s noticed about the landscape of the Allied Health industry across the years.
When it comes to her role as Team Leader, Carly chats about her three main focuses, formal training, and the importance of being values-driven. She also talks about the differences between leadership and management, as well as what her team has taught her across the years.
Topics covered on Carly’s role as a Team Leader, the differences between leadership and management, and learning from her team:
- How genuinely caring for your team makes you a great leader, her three main focuses, formal training, and the importance of being a values-driven business.
- How management is procedural and operational, modelling the basic skills from managing to become a better leader, and how leadership is about making things cohesive and creating harmony.
- Learning from reviewing her team’s reports, being about to lead yourself before you lead others, learning to embrace everyone’s differences, and using the Wealth Dynamic Profiles to learn more about each other.
Related Episodes
- Episode 42: [Managing an Occupational Therapy Business with Liz Brownlee]
Connect with Laura Simmons
- Visit Wise OT Solutions’ Website
- Follow Carly and Wise OT Solutions on Instagram (@carly_macleay) (@wiseotsolutions)
- Connect with Carly on Facebook
- Connect with Carly on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Cathy is back for a solo episode on the podcast, where this time she’s covering the exciting upcoming Masterclass, the Onboarding Operation: Super Organised Onboarding for Sustained Success. She talks about wanting to open the onboarding door and taking a deep dive to help Allied Health business owners reconsider their onboarding strategies and make them stronger.
As being such a critical stage, it’s important for business owners to adapt to the ever-changing Allied Health industry. With the market becoming more sophisticated every year, people are expecting a more comprehensive and holistic start to working with you.
Sign up for the Onboarding Operation Masterclass now and position your business to establish strong employer or contractor retention!
Topics that will be covered in the Onboarding Operation Masterclass:
- Using the ‘First 100 Days Curriculum’ concept.
- Building a high-quality, consistent and repeatable onboarding strategy.
- How to centralise onboarding information to streamline the process.
- Systemising your onboarding experience to make a brilliant first impression.
- Creating a process for the whole team to participate in onboarding.
- The crucial role of communication in onboarding.
- How to measure the effectiveness of your newly developed onboarding program.
- & MUCH MORE!
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
CEO and Founding Director of Theratrak and OT extraordinaire Laura Simmons is back on the podcast once more. You’ll hear her share quite a few things about her business journey, including her business learnings.
We also chat about success factors for bringing new tech into your business, and what businesses who’ve successfully brought this tech into their own systems are doing well. Laura also discusses her experience winning a business award, the importance of gamification in Allied Health, and her team of champions and how they’re navigating working remotely on a global scale.
Topics covered on success factors for tech in Allied Health, business learnings, and working with a team of champions:
- How businesses are embracing tech and transforming themselves, taking the time to learn tools and ask questions, and how Theratrak helps Allied Health businesses conduct business.
- Business is forever changing and evolving, Laura’s favourite business model, and why there should be more business skills taught in OT courses.
- Being in a global remote team, learning how to work and collaborate, and receiving a business award and recognising the role of her team.
Resources Mentioned
- Business awards – recent Western Sydney Alumni Award for Innovation & Entrepreneurship: https://www.theratrak.co/blog/wsu-innovation-award
Connect with Laura Simmons
- Visit Laura’s Website
- Follow Laura on Instagram (@theratrak)
- Connect with Laura on Facebook
- Connect with Laura on LinkedIn
- Follow Laura on Twitter
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
This week’s rerun is a wonderful episode with Chantelle Robards – Allied Health Subject Matter Specialist at Ernst & Young Global Consulting Services – where she discussed several barriers that seemed to be preventing many Allied Health business owners from stepping outside their comfort zone and doing things differently.
We chat about the NDIS and its barriers, as well as the overall workforce including undergrad preparation, volume of students required to meet current needs, and the short and long-term impacts of more Allied Health professionals leaving the profession. You’ll also hear Chantelle’s thoughts on Allied Health Assistants (AHA’s) such as engaging in training, the commercial reality of making AHA’s work, and whether the NDIS will require for AHA’s to be qualified.
Topics covered on the NDIS, Allied Health workforce, and Allied Health Assistants:
- The barriers of the NDIS that affect how business owners do business differently, and whether the NDIS will require AHA’s to be qualified.
- Undergraduate preparation, the impacts of Allied Health Assistants (AHA’s) leaving the profession, and the volume of students required to meet current needs.
- The importance of engaging in training for AHA’s, the commercial reality of making AHA’s work, and delegating and releasing work to AHA’s.
Resources Mentioned
- Human Services Skills Organisation for information regarding engaging with RTO’s: https://hsso.org.au/
- Allied Health Assistant Network Australia: https://www.ahana.com.au/
- NDIS Quarterly Reports (NDIS Plan underspend): https://www.ndis.gov.au/about-us/publications/quarterly-reports
- Care and Support Sector Community of Practice group: https://www.facebook.com/groups/1542425829307788
Connect with Chantelle Robards
- Follow Chantelle on Instagram (@chantelle_robards)
- Connect with Chantelle on LinkedIn
- Email Chantelle Robards chantelle.robards@blcwprogram.com.au
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
This week is a rerun of another great episode, this time around with Kate Hunter in Episode 229. Kate made her podcast debut in this episode, where she shares her experiences and insights while working at Cliniko.
You’ll hear Kate discuss how she got into working at Cliniko, where she interestingly started out as a photographer, as well as her insights into what it’s like working in a fully-remote team. She explains why Cliniko is more open than the average workplace, how they leverage their remoteness, and how the pandemic rapidly changed things for the company. Kate also shares the results of Cliniko’s Allied Health Survey, including key aspects she noticed.
Topics covered on rapid growth, working remotely, and Allied Health trends:
- How the pandemic changed things and affected business growth, and why Cliniko is more open than the average workplace.
- What it’s like working with a fully remote team, handling an ever-expanding team, and leveraging their remoteness to their advantage.
- Kate’s key findings from the Cliniko survey, and the importance of making the results practical and easy to read.
Resources Mentioned
- Survey results part 1: https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-1/
- Survey results part 2: https://www.cliniko.com/blog/news/cliniko-2021-survey-results-part-2/
Connect with Cliniko and Kate
- Visit Cliniko’s Website
- Follow Kate on Twitter
- Connect with Kate on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
This week is a rerun of a popular episode with Sarah Teoh – Director of Look Who’s Talking. She discusses team spirit and culture, sharing advice on how to create a positive team energy, as well as how an increasing team impacts operations and culture.
Sarah then speaks in-depth about professional resilience, including why it’s one of the biggest missing skills in the Allied Health industry. You’ll also hear Sarah share her thoughts on what she thinks the Allied Health industry has not done well with retention, and ways to improve. Other topics include learning how to establish professional boundaries, investing in workplace culture, and her projections for the future of Allied Health.
Topics covered on team culture, professional resilience, and the Allied Health industry:
- How to foster a positive team energy, the traits she looks for when hiring, and the importance of investing in workplace culture.
- Questioning what you consider as professional resilience, establishing professional boundaries, and why it’s one of the biggest missing skills.
- Maintaining a work-style and lifestyle flexibility, retention in the Allied Health industry, and her future projections.
Connect with Sarah Teoh
- Visit Sarah’s Website
- Follow Sarah on Instagram (@look_whos_talking_therapy)
- Connect with Sarah on Facebook
- Connect with Sarah on LinkedIn (Clinic LinkedIn)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Join me for a cup-of-coffee kind of chat with this week’s guest, Dr. Linda Wilson. She’s a Stress Management Specialist and Practice Director, but most of all, she’s simply an amazing woman. You’ll hear Dr. Linda share her journey from the very beginning on what led her to the stress-management space, before we take a deep dive into mental health, wellbeing and self-care for business owners.
Dr. Linda discusses the repercussions of the pandemic, looking after others whilst giving yourself the same attention and support, and biohacking your diet and mental health. She also shares her thoughts on Andrew Huberman’s research on gut health, and the translation of neuroscience to everyday life. There is an immense amount of golden nuggets in this conversation, and stay tuned to the end for her invaluable words of wisdom for all Allied Health business owners.
Topics covered on the repercussions of the pandemic, self-care, and biohacking and the role of dopamine:
- Observations on how humans have traversed post-pandemic and functioned under pressure, being responsible for the emotional wellbeing of her team, and the challenges that have come from lack of availability of practitioners.
- How she brings self-care and wellness to her team, being supportive and creating room to move, leading by example, redefining the term ‘work-life balance’, and why she prefers the term ‘mind-flow’ rather than ‘mindset’.
- Hacking your diet to support cognitive clarity, energy, and sleep, dopamine and its importance in basic functioning, and the evolution of western science.
Connect with Dr. Linda Wilson
- Visit Dr. Linda’s Website
- Connect with Dr. Linda on Facebook
- Follow Dr. Linda on Twitter
- Follow Dr. Linda on Instagram (@drstressless)
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Kaye Frankcom – Author, Business Coach, Mentor, Approved Supervisor for psychologists in private practice, joins the podcast to share her wisdom on navigating being a business owner.
You’ll hear Kaye discuss her beginnings, as well as her journey towards becoming a coach and mentor. Kaye then shares her thoughts on communication and being open as a business owner, key observations she’s made about private practice at the moment, plus her observations on the workforce as a whole.
Topics covered on importance of communication, key observations on private practice, and her findings about the workforce as a whole:
- Not having barriers with your mindset, sharing and being open, and not being afraid to ask for help.
- Why private practice is in a state of flux, not just thinking about what you want as a business owner, but also what’s required by clients and referrers, and questions about the NDIS.
- Importance of treating the workforce we have properly, remembering that you’re the owner of your business, not just a “director”, why you need to plan to get what you want, and her concept of retirement.
Resources Mentioned
- Kaye’s book Creating Impact: https://creatingimpact.com.au/
Connect with Kaye Frankcom
- Visit Kaye’s Website
- Connect with Kaye on LinkedIn
- Follow Kaye on Instagram
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Kerrie Canning, HR Specialist and Co-Founder and Director of HR Advice Online, tunes in for a packed podcast episode full of golden nuggets on HR that every allied health business owner needs to know.
You’ll hear Kerrie share her insights on HR and FairWork compliance, key issues surrounding the pandemic and post-COVID, the recruitment scene, what great resignation, quiet quitting and quiet firing look like. She also discusses onboarding and retention, being adaptable, and having resilience.
Topics covered on key issues post-pandemic, recruitment, resignation and retention, and find a balance for the director’s lifestyle:
- Working from home, hybrid workplaces, having flexibility, and focusing on mental health.
- Movement in the workforce, the importance of nurturing your new employees, what a great resignation looks like, and having necessary conversations for retention.
- How she balances her lifestyle as a director, having a business that is scalable, sustainable, and saleable, and learning how to delegate.
Resources Mentioned
- AHPA official HR partner https://ahpa.com.au/
Connect with Kerrie Canning
- Visit Kerrie’s website
- Like HR Advice Online on Facebook
- Follow Kerrie on Twitter
- Connect with Kerrie on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Ready for 2023 to be your best year yet? With so many interesting on-goings in the Allied Health industry, Founding Director of Nacre Consulting, Cathy Love, asks some important questions as we usher in a more vibrant and successful 2023.
Cathy highlights some key points on the importance of planning ahead for your Allied Health business. This upcoming Masterclass, “Business Planning for 2023 Brilliance” is set out to be interesting and creatively tailored for you. Listen to this episode for some key pinnacles of what this Masterclass could bring for your business.
Topics covered on forward planning, excellent management, planning broadly and team-wide implementation:
- The importance of planning ahead and broadly enough to cover all the key elements of your Allied Health business, including areas that you excel and need help in.
- Shifting your mindset from being a fearful manager to a focused manager.
- Uplifting you from being a hopeful leader to a heroic leader.
- Highlighting the importance of communication, transferable knowledge, and being understood by you and your whole team, your stakeholders, partners, and even your clients.
Connect with Cathy Love
- Visit Cathy’s Website
- Follow Cathy on Instagram (@nacre_consulting)
- Connect with Cathy on Facebook
- Connect with Cathy on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
From when she started her business to her learnings as a Founding Director, Jenny Gribbin from Driving Well Occupational Therapy tells all in this podcast episode. She walks through her early days in business feeling her way through the dark, to realising the importance of developing relationships and finding support.
Jenny also shares her thoughts on knowledge investment and how it’s been crucial in her journey, as well as the relief of appointing a Practice Manager. She also discusses team learnings and team culture, having a self-care plan, and the major role that the Drive Focus App has had for her clients.
Topics covered on knowledge investment, team learnings, and having a self-care plan:
- Why you should be investing in knowledge for growth, and why having guidance from others is integral to growing as a business.
- Best things she’s learned from building a team, the importance of team culture, and making sure everyone feels supported.
- Doing personal work, having flexible self-care practices to deal with competing demands, and how to not fall into the trap of being overwhelmed by a large to-do list.
Resources Mentioned
- Atomic Habits by James Clear
Connect with Jenny Gribbin
- Visit Jenny Gribbin’s Website
- Connect with Jenny Gribbin on Facebook
- Connect with Jenny Gribbin on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Founding Director of Speech Ease Speech Pathology and Certified Practising Speech Pathologist, Cheryl Ye, joins the podcast to share her story of becoming an Allied Health business owner, from her challenges, to triumphs, and everything in between.
You’ll hear why Cheryl holds importance in forward planning including what she would have done differently, as well as her thoughts on the value of a strong team culture, learning leadership and coming into her own, and why she encourages all business owners to find a business coach and a mentor.
Topics covered on forward planning, the value of team culture, and learning leadership:
- The importance of planning ahead, how planning helps you envision where you’re going, and what she personally would have done differently.
- Dealing with being situated in Melbourne during the pandemic, and part of fostering a strong team culture while loving where you work.
- Her vision of becoming the best provider and how she incorporated that into her mission statement, how she lifted leadership skills to expand the team, and overcoming stereotypes of “quiet” leaders.
Connect with Cheryl Ye
- Visit Cheryl’s Website
- Follow Cheryl on Instagram (@speecheasesp_melbourne)
- Connect with Cheryl on Facebook
- Connect with Cheryl on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
With 28% of Australians living in rural and remote areas, it’s clear that something more has to be done to support their needs. Edward Johnson, SARRAH Chairperson, Umbo Co-Founder and Speech Pathologist, joins me for a chat on building sustainable services for rural communities – in particular, how SARRAH is making a difference by providing the support that rural and remote Australian communities need.
We talked about the importance of getting sustainable services to the bush, including how Ed is advocating for better workforce training distribution. We also chat about the integral role that SARRAH plays in making this happen, as well as his thoughts on the future of the NDIS and what he thinks needs to change for real progress to happen.
Topics covered on getting sustainable services to rural communities, the role of SARRAH, and the future of the NDIS:
- How to build sustainable services with clinician support, showing how this works on a small scale, and advocating for better workforce training pathways across all of Australia.
- The need for more undergraduate training and experiences, the Allied Health Rural Generalist Pathway (AHRGP) for allied health professionals and for allied health assistants, and the upcoming online national conference with the theme of People, Purpose, Passion: Pathways to Success.
- Why Edward would change the word “I” in NDIS, and seeing a change in the way allied health is trained in university.
Connect with Edward Johnson
- Visit Edward Johnson’s Websites: https://www.sarrah.org.au/ and https://umbo.com.au/
- Connect with Edward Johnson on Facebook
- Connect with Edward Johnson on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Michelle Moya, Director at Hop Skip Jump Occupational Therapy, talks us through her private practice adventure and how she took the plunge in the midst of the pandemic to become a solopreneur.
You’ll hear Michelle chat about overcoming the challenges of building a startup during the pandemic, including her learnings during the first critical 12 months. She also shares the importance of strong professional relationships, being curious and enjoying variety, as well as how she practices self-care to avoid burnout. We even discuss her thoughts on the NDIS, including what she would talk to Kurt Fearnley about if she ever got the chance.
Topics covered on building a startup at a difficult time, the power of strong professional relationships, and the value of being a lifelong learner.
- Michelle’s learnings in the first 12 months, how she grew the business at a challenging time, and failure not being an option.
- The importance of word-of-mouth marketing, how she built a network after moving to a new area, and how to find a balance with communication.
- Embracing constant learning, how she refreshed her mindset after facing burnout, and practising self-care.
Connect with Michelle Moya
- Connect with Michelle Moya on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Ever heard the word, “burnout”? It’s a major topic of discussion in all industries, particularly after the past couple of years, and especially in the allied health industry. You may have heard your colleagues talk about it, or you may have experienced it first-hand for yourself. With it being such a pertinent topic right now, I’ve decided to run a brand new masterclass to help anyone who is dealing with the challenges of burnout.
This masterclass, “Strategies for Promoting Balance and Preventing Burnout”, will dive into three main topics: Focusing and Acting Faster, Creating a Self-Care Culture, and Improving Workplace Balance. Listen to the episode to find out more about what you’ll discover in each topic, and what else you can expect when joining in on the masterclass.
Topics covered on Focusing and Acting Faster, Creating a Self-Care Culture, and Improving Workplace Balance:
- Burnout warning signs, causes and consequences, and engaging professional help.
- Leading you by example, promoting personal resilience, and actioning team-wide care plans.
- Setting purposeful and impactful work, promoting breaks and boundaries, and committing to safety and professional supports.
Connect with Cathy Love and Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Principle Occupational Therapist and Owner of Verve OT, Sarah Collison, brings a little verve to the podcast this week to delve into a range of topics surrounding being a leader, balancing clinical and business duties, and the important role of graduate therapists for the allied health industry as a whole.
You’ll hear Sarah discuss making the leap to owning a business after working in a large organisation, including how she brought in a team and developed systems. Listen in for plenty of insights including the value of saying “no”, how to overcome pressures as a leader, trends in the workforce, and why investing in new graduates is crucial for the future of allied health.
Topics covered on leading your own team, having an industry commitment to graduates, and balancing being a clinician and business owner:
- How to overcome the pressure that comes with leading your own team, including how to deal with responsibility, learning from mistakes, and being aware of obligations.
- Trends she’s noticed in the workforce, including why so many people are dropping out, and the importance of investing in and nurturing graduates.
- How she found clinical joy and juggles between loving it, as well as the business side with a commitment to the OT profession.
Connect with Sarah Collison
- Visit Sarah Collison’s Website
- Connect with Sarah Collison on LinkedIn
- Follow Sarah Collison on Facebook
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
In one of the most value-packed episodes yet, I’m joined by Natasha Hawker, Managing Director at Employee Matters, as she shares endless tips, statistics, and insights on recruitment and retention that all allied health business owners need to hear.
Natasha discusses her observations of the workforce in the last five years, explaining why the applicant market is the tightest she’s seen in 27 years. She shares the three things employees prioritise when considering a new role, the importance of an Employee Value Proposition (EVP) for every business, and why you should be investing in yourself as well as your employees when it comes to skill sets. You’ll even hear her tips on how you can sharpen your interviewing skills.
Topics covered on recruitment and retention, an Employee Value Proposition (EVP), and upskilling yourself and your employees:
- Top three things that employees prioritise when they consider a new job, and why the applicant market is the tightest it’s ever been in 27 years.
- Why you need to identify your EVP and the 5 main categories you need to know to understand how to put your business above your competitors.
- Why you need to invest in upskilling your managing skills and your employee’s skills to broaden skill sets.
Resources Mentioned
- Purchase Natasha Hawker’s book ‘From Hire to Fire & Everything in Between’
- Where are you now? Video to assess where your business sits now and where you might be aiming to get to.
- Recruitment Genius Model
- Employee Value Proposition – EVP video
Connect with Hannah Dunn
- Visit Natasha Hawker’s Website
- Visit the Employee Matters Website
- Connect with Natasha Hawker on LinkedIn
- Follow Natasha Hawker on Twitter
- Follow Natasha Hawker on Facebook
- Tune into Natasha Hawker’s Podcast, Employees Matter Podcast
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children, dials into this episode to discuss her learnings as a business owner. We begin our chat with Hannah’s experience hiring her own husband, Warwick, as Business Development Manager, before discussing the rest of her wonderful team.
You’ll hear how Hannah fosters team culture by helping everyone feel connected and creating solutions-focused learning, as well as her experience building out leadership teams. You’ll then hear about her business learnings post-COVID, her five-year predictions for her business and the NDIS, as well as diversifying business income through creating other pathways.
Topics covered on team culture, leadership, and diversifying income:
- How to ensure that everyone feels connected and using solutions-focused learning.
- Building out leadership teams.
- What it looks like to create other pathways and how to find a balance.
Connect with Hannah Dunn
- Visit Hannah Dunn Website
- Connect with Hannah Dunn on LinkedIn
- Follow Hannah Dunn on Facebook
- Follow Hannah Dunn on Instagram
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Occupational Therapist and Founding Director of Optimal Living Therapy, Lauren Hart, tunes into the podcast to share her adventure as a business owner. She delves into what it was like starting out, including her expectations, and the reality, as well as the importance of making errors along the way.
She then shares why “people” have been her steepest learning curve, which involved learning her leadership style. This also relates to her approach to managing her team, which includes recognising different sets of skills and how significant systems come into play to support the team. You’ll then hear how she got comfortable with numbers and finances, before we round out with a chat about the NDIS and its complexities.
Topics covered on being motivated as a business owner, leadership styles, and the NDIS:
- Being challenged and stimulated helps the business to grow
- Understanding how you lead, in order to understand how to manage your team and recognise their skill sets
- Future NDIS projections and what she would do if she were CEO
Connect with Lauren Hart
- Visit Lauren Hart Website
- Connect with Lauren Hart on LinkedIn
- Follow Lauren Hart on Facebook
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Occupational Therapist and Founding Director of Optimal Living Therapy, Lauren Hart, tunes into the podcast to share her adventure as a business owner. She delves into what it was like starting out, including her expectations, and the reality, as well as the importance of making errors along the way.
She then shares why “people” have been her steepest learning curve, which involved learning her leadership style. This also relates to her approach to managing her team, which includes recognising different sets of skills and how significant systems come into play to support the team. You’ll then hear how she got comfortable with numbers and finances, before we round out with a chat about the NDIS and its complexities.
Topics covered on being motivated as a business owner, leadership styles, and the NDIS:
- Being challenged and stimulated helps the business to grow
- Understanding how you lead, in order to understand how to manage your team and recognise their skill sets
- Future NDIS projections and what she would do if she were CEO
Connect with Lauren Hart
- Visit Lauren Hart Website
- Connect with Lauren Hart on LinkedIn
- Follow Lauren Hart on Facebook
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
The Founding Director of Kids Matters (or as she likes to call herself, the Principal) Vivienne Williams joins the podcast for an insight-packed episode. Vivienne shares her experience growing her business being on maternity leave, to now having plenty of goals lined up for the future.
You’ll hear some shiny gold nuggets in this episode with Vivienne’s insights into the best learnings she’s gained from making mistakes as a business owner, which include being more aware of her approach, and focusing more on her team. She opens up about how much her team has taught her, understanding their unique skill sets, facilitating culture, and how she uses Wealth Dynamic Profiles. You’ll also hear her experience bringing on her Practice Manager, and QLD Allied Health trends including her recruitment predictions and thoughts on the NDIS.
Topics covered on teams, culture and growing as a business owner:
- What your team can teach you and understanding unique skill sets
- Facilitating culture
- Embracing learning from mistakes, having goals as a business owner, and predictions on Allied Health recruitment and the NDIS
Connect with Vivienne Williams
- Visit Vivienne Williams Website
- Follow Vivienne Williams on Instagram
- Connect with Vivienne Williams on Facebook
- Connect with Vivienne Williams on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
The Founding Director of Kids Matters (or as she likes to call herself, the Principal) Vivienne Williams joins the podcast for an insight-packed episode. Vivienne shares her experience growing her business being on maternity leave, to now having plenty of goals lined up for the future.
You’ll hear some shiny gold nuggets in this episode with Vivienne’s insights into the best learnings she’s gained from making mistakes as a business owner, which include being more aware of her approach, and focusing more on her team. She opens up about how much her team has taught her, understanding their unique skill sets, facilitating culture, and how she uses Wealth Dynamic Profiles. You’ll also hear her experience bringing on her Practice Manager, and QLD Allied Health trends including her recruitment predictions and thoughts on the NDIS.
Topics covered on teams, culture and growing as a business owner:
- What your team can teach you and understanding unique skill sets
- Facilitating culture
- Embracing learning from mistakes, having goals as a business owner, and predictions on Allied Health recruitment and the NDIS
Connect with Vivienne Williams
- Visit Vivienne Williams Website
- Follow Vivienne Williams on Instagram
- Connect with Vivienne Williams on Facebook
- Connect with Vivienne Williams on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Simone Dudley, Co-Founder of Therapy Connect, joins the podcast once again, and what an exciting thing it is to hear about the growth in just a few years. We start off reflecting on her journey transitioning from clinician to business owner, developing the business as a dedicated telehealth provider, quickly diversifying the team, and revealing her key learnings and confronting moments.
You’ll then hear us discuss what it was like being a telehealth provider during COVID, being inundated, and how they adapted and adjusted. Simone also chats about family and personal pursuits, and what she thinks telehealth will look like in the next five years – an interesting discussion around the microscopes emerging around engagement in telehealth, and understanding what it enables and the challenges it brings.
Topics covered on transitioning from clinician to business owner and telehealth:
- Key learnings and confronting moments
- Being an established telehealth practice during COVID
- The possibilities of telehealth
Related Episodes
- Episode 19 Season 2: Breaking Down Barriers and Borders with Sue Cameron and Simone Dudley
Connect with Simone Dudley
- Visit Simone Dudley’s Website
- Connect with Simone Dudley on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Simone Dudley, Co-Founder of Therapy Connect, joins the podcast once again, and what an exciting thing it is to hear about the growth in just a few years. We start off reflecting on her journey transitioning from clinician to business owner, developing the business as a dedicated telehealth provider, quickly diversifying the team, and revealing her key learnings and confronting moments.
You’ll then hear us discuss what it was like being a telehealth provider during COVID, being inundated, and how they adapted and adjusted. Simone also chats about family and personal pursuits, and what she thinks telehealth will look like in the next five years – an interesting discussion around the microscopes emerging around engagement in telehealth, and understanding what it enables and the challenges it brings.
Topics covered on transitioning from clinician to business owner and telehealth:
- Key learnings and confronting moments
- Being an established telehealth practice during COVID
- The possibilities of telehealth
Related Episodes
- Episode 19 Season 2: Breaking Down Barriers and Borders with Sue Cameron and Simone Dudley
Connect with Simone Dudley
- Visit Simone Dudley’s Website
- Connect with Simone Dudley on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Alyce Svensk wears many hats – Allied Health Business Mentor, Clinical Supervisor, and Director of Sensational Start OT. This week, she joins the podcast to discuss her journey, from bringing on her first employee, to now mentoring graduate OT’s left right and centre.
You’ll hear how new graduates affect the existing team culture, Alyce’s insights for creating and maintaining a positive team culture, as well as how Allied Health Assistants (AHA) fit into the bigger picture. We also chat about identifying learning styles as a leader, the NDIS, and the rare positives that have come out of COVID for her business.
Topics covered on mentoring graduate OT’s:
- Creating and maintaining team culture
- Being purposeful about supporting the team
- The future of Allied Health Assistant Roles in the NDIS context
Connect with Alyce Svensk:
- Visit Alyce Svensk’s Website
- Follow Alyce Svensk on Instagram (@sensationalstartot)
- Connect with Alyce Svensk on Facebook https://www.facebook.com/sensationalstart https://www.facebook.com/Alycesvenskconsulting
- Connect with Alyce Svensk on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
See omnystudio.com/listener for privacy information.
I’m joined by Chantelle Robards – Allied Health Subject Matter Specialist at Ernst & Young Global Consulting Services – to discuss several barriers that seem to be preventing many Allied Health business owners from stepping outside their comfort zone and doing things differently.
We chat about the NDIS and its barriers, as well as the overall workforce including undergrad preparation, volume of students required to meet current needs, and the short and long-term impacts of more Allied Health professionals leaving the profession. You’ll also hear Chantelle’s thoughts on Allied Health Assistants (AHA’s) such as engaging in training, the commercial reality of making AHA’s work, and whether the NDIS will require for AHA’s to be qualified.
Topics covered on the NDIS, workforce and Allied Health Assistants:
- Barriers to doing business differently
- Undergrad preparations
- Delegating and releasing work to AHA’s
Resources Mentioned
- Human Services Skills Organisation for information regarding engaging with RTO’s
- Allied Health Assistant Network Australia
- NDIS Quarterly Reports (NDIS Plan underspend)
- Care and Support Sector Community of Practice Facebook group
Connect with Chantelle Robards
- Connect with Chantelle Robards on LinkedIn
- Email Chantelle Robards
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
Are you looking after yourself as well as you should be? This week I’m joined by Jo Muirhead – Founder and CEO of Purple Co. You’ll hear Jo share her journey starting Purple Co during the global financial crisis, to keeping the business afloat during her battle with cancer.
As we discuss what it means to thrive in adversity, you’ll hear why Jo doesn’t like being referred to as an “inspiration”, as well as her thoughts on allied health professionals and tackling (or more-so preventing) burnout. We take a deep-dive into personal wellness and its importance, practising what you preach as a health professional, overcoming denial, and so much more.
Topics covered on managing burnout:
- Overcoming denial
- Taking control of your health
- Prevention vs. damage control
Connect with Jo Muirhead
- Connect with Jo Muirhead on LinkedIn
- Follow Jo Muirhead on Instagram @jo_muirhead
- Connect with Jo Muirhead on Facebook
- Visit Jo Muirhead’s website
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
We’re going in-house this episode with our very own Process Documentation Officer here at Nacre Consulting – Ben Reich. As he is also studying Atmospheric Science at Monash University, it only seemed fitting to have a chat with Ben about climate change, renewable energy, and carbon-neutral strategies.
You’ll hear exactly what Ben’s studying and how this gives him such an insight into climate change and what we must do as human beings to go more sustainable and make a positive impact. We discuss his thoughts on how Nacre can go more carbon-neutral, challenges of tracking your own carbon footprint, carbon offsetting, having personal responsibility, and the next big steps he envisions for Nacre in the upcoming 6 months.
Topics covered on going carbon-neutral:
- Climate change
- Carbon offsetting
- Tracking your carbon footprint
Resources Mentioned
- https://www.systemology.com/
- https://www.systemhub.com/
- https://www.carbonneutral.com/
Related Episodes
- Episode 235: How to Reduce Your Carbon Footprint and Go Carbon Neutral in Your Organisation
Connect with Ben Reich
- Connect with Ben Reich on LinkedIn
Connect with Nacre Consulting:
- Join the Accelerator Mastermind
- Complete the Allied Health Biz Quiz
- Let’s connect on Instagram
- Follow us on Facebook
- Let’s connect on LinkedIn
- Join our Facebook Group online community
More about The Private Practice Made Perfect Show:
The Private Practice Made Perfect podcast is a much loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession.
The outstanding guest list includes business owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more.
As you know, it takes a village to run a business. Cathy gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds.
All episodes are chatty, honest and practical… warning… we often stray from the topic, talk of wine and laugh loudly.
See omnystudio.com/listener for privacy information.
I am yet to meet an allied health business owner who doesn’t want to understand their numbers better, have them all in one place, and know how to use them.
But for those who aren’t too sure about where to start, it can be fairly intimidating (to say the least).
Ever thought to yourself, “Oh, that’s good enough for now.” Sure, that bulky Excel spreadsheet might be “good enough” in theory, but at what cost? This episode is an important reminder to have those conversations with the experts, because you probably don’t realise how much easier and more valuable streamlining your numbers and processes can be. As I always say: you just don’t know what you don’t know.
That’s why we’ve got the wonderful Cullen Brugman in for this week’s PPMP episode. Cullen is the Managing Director of Dashboard Magic. Dashboard Magic builds dashboards to help you see how well your business is performing.
There are countless golden nuggets in this conversation, starting with the concept of making data more meaningful, the critical numbers you should have as a business owner, and how to avoid inconsistent data tracking.
We also discuss overcoming the challenge of getting the relevant numbers to look at, Cullen’s observations on manual data manipulation (find out what you could be missing), and how it all comes back to opportunity cost of time, and cost of mental space.
You’ll even hear what it’s like working with Dashboard Magic, including how the entire process.
If you want to get started on simplifying your data, download the free business metrics provided by Cullen himself by clicking here. Or if you’re ready to get some help, book a 30-minute Zoom call now with Cullen by clicking here.
See omnystudio.com/listener for privacy information.
Ever come out of a therapy session or meeting, only to check your phone or computer and be faced with 20 new emails? It’s one of the most stressful feelings, leaving you with the overwhelming task of sitting down and sifting through each and every one. And it doesn’t stop there – without the right support systems, this email-tsunami is a never-ending battle…
The good news is that there’s a solution, and it’s a lot more streamlined than you might think. That solution is admin support.
Here to cover all-things admin is Karina Follent – Founding Director of Pro-Assist Virtual Administration. Pro-Assist helps allied health business owners with flexible admin and NDIS support to make practices run smarter and smoother.
For Karina, Pro-Assist isn’t just about the admin – it’s about fostering meaningful flexibility for business owners. From the start, she’s always had a passion for helping allied health business owners regain time, so that they can focus more on their loved ones.
Karina’s passion is a great reminder of the importance of spending precious time with family and friends, where the business doesn’t claim your entire life.
Is it time for you to get some admin support? What are you doing in the admin-space that you could be handing off to the pros? Never be afraid to ask for help – it’s an investment.
In this episode, Karina runs us through the various admin tasks she does to help busy business owners, including the benefits of practice management software. You’ll also hear why you should have your systems set up first before hiring new staff, how to avoid burnout, NDIS opinions, and why you should be keeping your waitlists small and compact.
See omnystudio.com/listener for privacy information.
If you could change anything about the NDIS right now, what would it be?
This week’s guest on the PPMP Podcast is none other than Kerri Weaver – Owner of Eyes and Independence and Educational Disability Specialist.
Kerri shares some great insights this week about being an allied health business owner – challenges and all. You’ll hear Kerri open up about losing her original role due to government cuts, as well as how that experience gave her the drive and motivation to start her own business.
She shares what she first learnt about business as a whole in the first few years as a business owner, which included plenty of getting used to socials and website navigation. Her experience with networking and admin are also two important pieces for every business owner, particularly those just starting out.
Kerri also discusses her experience knowing when to take a step back from the business – a friendly reminder for all business owners that taking time for yourself is part of the job.
Where a lot of you will probably also relate in this episode is Kerri’s thoughts on the NDIS – there’s no holding back here. She gets right into how she would change it up, including what she’d do if she was the boss of the price guide.
Don’t forget to listen to the end of the episode for Kerri’s insights on what she wants to achieve for her business in the next 12 months – something we should all set out to do once in a while to get clear on our long-term goals.
See omnystudio.com/listener for privacy information.
What is your definition of wealth? For me, wealth is a form of energy. It has to move through you, your business, and around the planet, and it’s ultimately about what you want to have forward in your lifestyle.
There’s really no one more perfect than our guest on this week’s episode to discuss all-things wealth, and that person is Jackson Millan – Managing Director of Aureus Financial, an award-winning wealth coaching, strategic advice and lending business.
In this episode, you’ll hear Jackson deep-dive into countless topics surrounding turning your business profit into personal wealth, where having a momentum-based approach to money, wealth and profit is crucial. You’ll hear us discuss Jackson’s own definition of wealth, his observations about business owners and money mindsets, key stages of money memories, and so much more.
One particular golden nugget is Jackson’s view on self-limiting beliefs surrounding wealth. In his own words, “You’ll never outgrow the invisible ceiling that is your mindset.”
He shares the importance of having a reason to “lift” that invisible ceiling in order to allow you to step into strategies and tactics that let you create financial freedom.
Another important talking point is the difference between profit and cash flow, and why profit isn’t your end game.
So, what is your money mindset? Is it in need of a shift?
On a separate note, did you hear about our Practice Managers Academy coming back with a bang?! Click here to find out more or follow this link here to listen to the podcast about it!
See omnystudio.com/listener for privacy information.
Does your practice manager have the skills and support they need to really flourish? After plenty of research, we’ve uncovered that there are many practice managers out there who don’t have the right support. It often feels isolating and lonely, and they feel that their remarkable responsibilities and huge demands aren’t being recognised as they should be.
At Nacre Consulting, we’ve been extra busy (as always) in creating a platform for practice managers to be heard, understood, and give them that opportunity to really hone their craft.
Practice Managers Academy is back!
We couldn’t be more excited to offer this wonderful event once again to any and all practice managers at allied health businesses. Practice Managers Academy (PMA) is all about helping upskill practice managers, so that they can differently support the business, business owner, and entire team. And this time around, we’ve made some changes – listen to the episode to find out all about them.
Whether they’re feeling overwhelmed in your role, or simply want to boost their skills, PMA is designed for all practice managers to help save on time and energy, creating more certainty in the role with a valuable experience learning with others.
Now more than ever before, it’s time for practice managers to shine and be empowered in their roles. PMA is about fulfilling their personal needs, as well as positioning the business for absolute awesomeness moving forward.
Use this event as a training-ground for industry-specific skills, as well as a chance to hear how other practice managers are running their ship.
PMA is facilitated by Cathy Love, members of the Nacre Consulting team, and other subject-matter experts.
For ALL the details on this event, listen to the episode now!
Or to sign up right now and secure a spot for your practice manager, click here.
See omnystudio.com/listener for privacy information.
Ever thought about selling your business? Or looking to explore the concept a little further?
Here to give you the opportunity to dip your toes into the water is Michael Kerr – Founding Director of Kerr Capital. Kerr Capital advises business owners on whether it’s the right time to sell, and what their business is really worth.
Michael shares his insights on when and why an allied health business owner would reach out and engage Kerr Capital to get their business valued.
You’ll hear all-things business value, Michael’s philosophy on valuing businesses, as well as the process of evaluations – including the art and science of your actual net profits.
I’ve heard it all – allied health business owners not thinking that their business is too small, or thinking, “Would anyone even want to buy it?” (Something that honestly makes my business heart break). Then there’s the owner that just limps along until they have to make that tough decision about which way it’s going to go.
That’s what makes Michael’s insights so valuable, as he gets into the nitty-gritty of the main reasons people come to him to get their business valued, and what “exit” really looks like.
At the end of the day, it’s all about reclaiming your time and lifestyle if you’re going to sell-up. You could even be increasing the value of your business because you’re proving that it can run on less of your input.
But if you’re not ready to sell, that’s okay too. It’s just about being fully aware of where your business is at, and also be aware of the risks on both sides.
Practice Managers Academy starts in July! It is now back with a bang and more intensive than ever! Sign up for our 12-weeks Practice Managers Academy here! Or just click on the link anyway to know more…
See omnystudio.com/listener for privacy information.
How do you feel when you hear about the future of therapy? Does the idea of new, innovative tech scare you?
Here to calm your fears this week is Laura Simmons – CEO and Founder of Theratrak and Paediatric Occupational Therapist.Theratrak has digitised allied healthcare as a platform that allows multidisciplinary teams to bridge the gap between therapy sessions and create a more inclusive model of healthcare.
Innovation and change are two focal points in this episode, as Laura gives valuable insights into how Theratrak works, and how it’s making an impact on the industry. You’ll hear her journey evolving Theratrak, as well as what inspired her to get into the entrepreneurial tech space, and the steep learning curve she’s overcome in understanding software development.
Other fabulous insights include how she figures out what the next improvements are going to be in the business (which includes the importance of watching and listening when gaining feedback from clients), and leveraging tech and data for things like NDIS reports. What really stands out in this episode is Laura’s exploration of change and innovation in allied health.
We all know how scary change can be, but instead, try think of yourself as a change champion. Look at the positives that tech can bring to everyone’s lives in the allied health industry – and Theratrak is a perfect example of that.
Laura shares her advice for allied health professionals who are cautious about investing in something like Theratrak, as well as overcoming tech-fear.
And if you’re already keen to know what’s set for the future of Theratrak and what they’re bringing to the allied health table, sign up to their newsletter to be the first to know about exciting new releases coming soon.
See omnystudio.com/listener for privacy information.
Carbon neutral – what does it mean and why should all businesses be moving towards it?
This week we’re doing things a little differently and shifting our focus onto somewhere we all call home – the Earth.
Here to give us all the insights, tips and advice we need is Jason from Cliniko. His role is, as he describes it, “a little bit of everything”, and there couldn’t be anyone more perfect to walk us through sustainability and all it entails.
First and foremost, Jason knows how intimidating it can seem for business owners to understand their carbon footprint and learn how to be more sustainable. What he’s here to talk about is how every little bit counts, and that you can start from an individual perspective rather than an organisation-wide perspective at first.
Jason shares how to lead an organisation towards being carbon neutral, why he’s so passionate about the topic, as well as the definitions behind carbon neutral and carbon footprint.
You’ll also hear his experience leading the carbon-crusade at Cliniko – which included getting companies like Carbon Neutral on board to guide and support them to implement changes. Jason explores some interesting insights they discovered from an initial energy-use audit at Cliniko, revealing the highlights and lowlights across all team members. (The results will definitely shock you.)
For Cliniko users and beyond, you can discover all of Jason’s findings in his blog post, Cliniko is now carbon neutral!
Remember: it’s not all doom and gloom. If we all just make some changes (no matter how small they may be) we can save our Earth and keep her going for years to come. Find out more about global progress by heading to Global Goals.
See omnystudio.com/listener for privacy information.
This week I’ve got the absolute pleasure of speaking with the Managing Director Team from Everyday Independence – Ingrid Cole, Mal Healey and Leanne Healey.
Everyday Independence is a team of 600 people offering a diverse range of evidence-based therapy services to support all Australians to build skills and confidence. Their teams span across Victoria, NSW, Queensland, Tasmania, South Australia and Western Australia.
It’s been quite a while since our last chat way back in 2018, which is why it’s so exciting to hear their progress during the last few years, including where they’ve expanded their reach and impact.
We start off by exploring their team and core values. In particular, they dive into why they find it important to have defined roles and career pathways, as it helps people know what they need to do and where they can go to get the support they need.
We chat about how they’ve found that sweet spot as leaders of freedom and clarity, where they know that their people want to be autonomous in their roles.
This approach helps them know exactly what they have to deliver, but there also needs to be room for them to grow and develop.
One part of this episode that particularly stands out is what they’ve learned from the pandemic, especially when it comes to their team. We explore what they call the “employee satisfaction loop”, coping with rules, and how they’ve managed to give everyone the input and support they need without purely relying on face-to-face contact.
It certainly encourages many allied health business owners to sit down and ask themselves:
What has the pandemic taught me? What are some positives that I can pull from the experience amongst all the challenges?
See omnystudio.com/listener for privacy information.
How are you making sure you’re constantly improving? For us at Nacre Consulting, we’re putting ourselves under the microscope on a pretty continuous basis. Why? Because we want to make sure that we’re not only doing things differently, but also that we’re making changes based on your feedback.
This week’s PPMP episode is a Solo one with me-myself-and-I. It’s a quickie, but a goodie, as you’ll hear me talk about some very exciting news…
Our webinars are getting a facelift!
We’ve decided to change-up the structure and function of our webinars, all based on your feedback. This new webinar concept will be based around providing Masterclasses each month, where we’ll get specific on certain topics and support you to take action easier than ever.
In this episode, you’ll hear me explain why we’re making this change, as well as all the exciting details you need to know about these upcoming Masterclasses and how they work.
I also share what’s coming up and what you’ve got to look forward to all the way to December – you’ll hear each monthly topic for the rest of 2022.
And don’t forget to stay to the end of the episode – you’ll hear all about the amazing feedback and success of our Allied Health Biz Quiz, and how you can get involved.
So what are you waiting for? Listen now to the episode and find out more about the topics and how to register your spot for all the upcoming Masterclasses on our brand-new website.
See omnystudio.com/listener for privacy information.
Good systems are your ticket to freedom. Here to ignite your inner systems-flame is none other than David Jenyns - Author of SYSTEMology and Chief Visionary Officer at SystemHUB.
This episode is all about getting you excited about systems - and who better to do that than David himself?
David gives us an overview of SYSTEMology, which he created to solve the problem for business owners who are trying to build momentum, but feel that they’re more of a blockage in the bottleneck known as their business.
If you’re feeling overworked and that you can’t step away from the business without it falling apart, then it’s time to turn to systems and better understand how they work.
If there was ever an unexpected page-turner of a book, it would have to be SYSTEMology by David. He makes systems interesting and simplifies the complexities, which isn’t easy when talking about systems in the first place. If you’re a business owner feeling intimidated or overwhelmed by it all, then I can’t recommend this book enough.
David walks us through the story behind what inspired him to write the book, and you’ll also hear him discuss the 7 Stages of SYSTEMology.
You’ll also get some insights into myths debunked, where David reveals the truth behind systems and patterns he’s discovered since working with many business owners. Other great topics include why email is horrible for tasks, comparing SYSTEMology to other methodologies, and why systems are like business insurance.
Interested in getting started with SYSTEMology? Explore these links:
https://www.systemology.com/
https://www.systemhub.com/
https://www.youtube.com/c/systemHUB/featured
See omnystudio.com/listener for privacy information.
What is your “why”? In other words, why do you do what you do?
This certainly isn’t the first time I’ve posed this question to you, but there’s a reason for that. Just as this week’s PPMP guest emphasises, knowing your “why” is integral to giving you that motivation and drive to keep going every day – no matter what is thrown your way.
What a pleasure it was to have Sarah Poissant in the studio for this episode. Sarah is the Clinical Director and Owner of The Rainbow Clinic.
This week’s episode is certainly a reminder of the importance of opening up and the power in vulnerability. Sarah takes us back to the beginning of her journey, from the first few years as a business owner on an intense upwards-slope, to how she made the decision to ask for help when she needed it.
Sarah then opens up about her deep personal motivators, her “why”, for being a business owner, reminding us to keep track of our own North Star on our own business journeys.
Other wonderful topics you’ll hear us discuss include knowing your limitations as a leader, culture and values in the workplace, and why it’s so crucial to be proud of your own achievements.
You’ll also hear Sarah open up about her own personal mental health issues, sharing some touching experiences and how she practices self-care and juggles all the roles in her life – parenting and all.
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How would you define professional resilience? Is it something you’ve ever thought about and how it affects your role?
Here to discuss all-things professional resilience and so much more is Sarah Teoh – Director of Look Who’s Talking. First off, Sarah catches us all up to speed on what’s been going on in the clinic, before getting into a jam-packed conversation about several intriguing topics.
Team spirit and culture is at the forefront of our discussion in this episode, with Sarah sharing advice on how to create such a wonderful energy in your team, including the kind of people she looks for when hiring.
She shares how an increasing team impacts operations and culture, the importance of getting everyone involved, and how she maintains work-style and lifestyle flexibility within her team. You’ll even hear Sarah’s thoughts on why she thinks the allied health industry hasn’t done well with retention as a whole.
This piece on professional resilience, though, is where this episode shines. It’s such an important and interesting topic, asking many of us to question what we consider to be professional resilience and why it’s one of the biggest missing skills in our industry.
Sarah dives deep into learning how to establish professional boundaries, why workplace culture plays such a huge role, and why it’s so well-worth the time and investment.
To round out the episode, Sarah shares her insights into projections for the future of allied health.
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Have you ever wished you could get a bird’s-eye perspective on the allied health industry as a whole? Do you think about whether other business owners and practitioners are experiencing the same challenges as you? Sometimes, getting a fresh perspective on things can open our minds and hearts to new possibilities, and help us form new ideas on how to get past issues we face in our daily business lives.
Making her podcast debut this week is Kate Hunter from Cliniko. Cliniko makes practice management software for clinics and allied health practitioners. This software includes telehealth, booking and scheduling, health records, finance management, business management, in addition to reporting and tracking.
Kate first opens up by sharing how she got into working at Cliniko, having interestingly started out as a photographer.
She then gives us an insight into what it’s like working with a fully-remote team – a team that is constantly expanding and that involves many different continents, languages and lifestyles. You’ll hear why Cliniko is more open than the average workplace, and how they leverage their remoteness to their advantage.
We also discuss how the pandemic rapidly changed things for Cliniko, including the need to quickly incorporate telehealth into their software.
What most of you will also love hearing about in this episode is Cliniko’s massive allied health survey conducted in 2021. You’ll hear the process of releasing the results including the importance of making it practical, functional and easy to read. Kate also walks you through some of the key results she noticed through this study.
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Are you someone that feels scared or intimidated by the thought of getting legal advice? You’re certainly not alone, but perhaps it’s time to change that narrative? Facing the legal side of business isn’t as frightening as it might seem, and to help affirm that is this week’s PPMP guest.
Jeremy Streten is back on the podcast to share his always useful insights on legalities in business. Jeremy is the CEO at Business Legal Lifecycle – a handbook for existing and new business owners that provides a practical pathway to build a successful business. For Jeremy, it’s all about changing the stereotypical perception a lot of people have about dealing with the law and lawyers in general, and thus making advice accessible for everyone.
It’s a must-have tool that is designed to help business owners get more comfortable with their role and responsibilities, rather than putting out fires and crisis management.
This time around, Jeremy and I discuss legal trends he’s noticed over the last 6 months, how business owners can keep their mojo going, and he also runs you through the legal needs of a business from start to finish.
On top of all this wonderful advice from Jeremy, you’ll be excited to know that all PPMP listeners are getting an exclusive legal gem for themselves. Jeremy has created a special offer for PPMP listeners, giving you a free Business Legal Lifecycle Risk Assessment, so that you can see where your business is at and any possible legal risks. Click here to get access now.
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Can you remember the exact moment you decided to start your own business?
This episode, I get to speak with the wonderful Bronwyn Gell - Occupational Therapist and Director of Driven By You Therapy Services. She shares her story stepping into a directorial role after working as an OT, and eventually becoming a CEO in the future.
What makes Bronwyn’s story so unique is her connection with baseball. As a decade-long pro, Bronwyn talks about how her business and baseball line up, in terms of discipline, teamwork, and ensuring a healthy work-life balance.
Her story certainly encourages us to think about what we can take from our personal lives and apply to our business.
Perhaps there’s a lesson you’ve learned that you can incorporate into your everyday business life. Even if it’s as simple as something you’ve learned from a hobby, such as having patience when knitting, which teaches you to have patience with clients and your team.
You’ll hear Bronwyn’s journey towards starting her business, starting from working in her car to the moment she realised she needed a brick-and-mortar headquarters. You’ll also hear how she got through Covid, the importance of taking opportunities, the value of allied health assistants, and the benefits of delegating.
Hearing about Bronwyn’s biggest motivations for starting her own business serves as an important way to think about what motivates you. Even if you’ve already started your business, take some time to write down your motivations. What gets you up every morning to continue doing what you do?
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What would you say is your biggest pain point when it comes to practice management? When was the last time you reviewed your systems?
Here to help you step-by-step with all your software management systems are General Manager at Be Software International, Leon Chay and CEO and Founder Renato Parletta from IINSIGHT Practice Management Software.
I would have to say one of the most frequent pain points I hear about from allied health business owners is knowing why and when to change up their systems. “I don’t have any time!” “It’s going to be such a huge deal to migrate any existing software.” “Is it really that necessary?”
If you relate to any of the above statements, then you don’t want to miss out on this PPMP episode. Having Leon and Renato in the studio is like getting a crash course on everything you need to know about cloud-based practice and case management systems, giving you all the insights on what you can expect from IINSIGHT.
You’ll hear what makes IINSIGHT stand out from the crowd, how they help allied health business owners, trends they’ve noticed in the last 5 years, and what they envisage for the next 12 months.
Cybersecurity and privacy are two main topics for this episode – quite fitting seeing as this has been a hot topic for a while now. Leon and Renato give peace-of-mind to those concerned by cyber safety, including the key points to look out for in software companies who offer cybersecurity.
It’s also inspiring to hear Leon and Renato open up about their business mentalities, from the importance of being open to new opportunities, to the reason behind why they maintain a “start-up mentality”.
Listen to the full episode for all their insights and tips on management software, as well as being leaders themselves.
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Hearing about the clinician-to-practice-manager journey will never get old. You can learn so much from someone’s personal experience, no matter if their story is similar to yours or not.
For this PPMP episode, I’m delighted to have Dora Chan in the studio. As Director and Speech Pathologist at Happy Chatter, Dora is here to share her career ventures in the last couple of years. You may be surprised to learn that she built Happy Chatter in the middle of the pandemic – no easy feat, considering what a difficult time it has been.
If you have transitioned from clinician to business owner, at what point did you realise that you can’t do it all?
Dora shares that lightbulb moment for her, and eventually getting to a point of wanting the clinic to run autonomously without the need for her to be there at every waking moment. You’ll also hear her insights on being a leader, including the importance of learning to let go. Like “taking the weight off my shoulders,” she says.
We also get onto the topic of team culture – something of utmost importance for Dora and Happy Chatter. She shares how she fosters positivity and open communication, as well as how she instils business values within the team. With such a vibrant culture and high recruitment and retention rates, it’s only normal that I ask Dora what’s her big secret. Listen to the episode to find out.
Other must-listen topics include having the courage to get help when you need it, why Dora loves the Accelerator Mastermind so much, how she gets motivated, and learning to love the numbers. She also opens up about building a leadership team, as well as the importance of forming strong personal and professional networks.
Who is in your support network? Is it time to reach out for help? Remember: You can’t do it all, and no one expects you to.
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Too often, many of us can forget the human side to business. We are humans first, before anything else, and it’s so important to always remember that.
Here to discuss being human among many other things are Carlien Parahi, Paediatric Occupational Therapist, and partner Jesse Parahi, Australian Rugby Sevens Olympian. You might also know them as the Founders of Sense Rugby – a wonderful rugby-based occupational therapy program helping kids become part of a team and develop various skills.
Carlien and Jesse immediately open up about leadership and running a business as parents, giving insight into what it’s like day-to-day.
You’ll also hear them share what they’ve learnt from their business journey, incorporating the culture focus that comes from sport, being blue-sky-thinkers, as well as their key moments, learnings, fears and opportunities.
What really stands out this episode is a piece on burnout and self-care. Carlien and Jesse discuss what they bring to their team regarding sustainability and self-care, exploring the fact that it isn’t a one-size-fits-all model.
Are you creating a safe space for your team?
How are you leading by example?
Your business is only as good as you are, which is why it’s so crucial to know when to take a step back and practice your own self-care routine.
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“I’m too disorganised to get a VA.” “I’m too busy.” “Our business is too small.”
Any of these sound familiar?
Admin support for allied health businesses is one of the most vital parts of running a smooth, well-oiled machine. But funnily enough, it’s not always taken seriously by business owners - particularly those who are just starting out.
To give you a fresh perspective on just how important admin is to allied health, we’ve got Jenny Pither in the studio. As the Founder of Allied Health Admin Services (AHAS) - an award-winning business supporting allied health practitioners with all their admin needs - Jenny is here to shed light on the relationship between administration and allied health businesses.
Jenny shares a mountain of insights, including what she’s noticed on the NDIS front as NDIS specialists (spoiler alert: she’s leaning towards a complete overhaul), her experience with imposter syndrome, and why Insight Software is their preferred practice management platform at AHAS.
As well as these wonderful insights, this episode is worth a listen just for Jenny’s open and honest discussions on fears, what the next 12 months will bring for her business, stepping out of her comfort zone, and how she leads a hybrid team.
If there’s one thing you can get from this episode (on top of all the other golden nuggets of info), it’s that you should never be afraid to reach out for help.
You’ll never know just how much external support like AHAS can do for your business if you never take that step to reach out, and how much time you’ll regain for other things in your life.
What are you doing to streamline admin processes and make things easier for yourself and your team?
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How would your team members describe you as a leader?
This week we’re focusing on all-things leadership, with Kathryn Torney joining me for this wonderful episode.
Kathryn is on track to CEO of her amazing business, Sensational Healing Occupational Therapy, up in Queensland.
What a treat to hear Kathryn’s journey from clinician to CEO, learning how she balanced managing rapid business growth and developing her own new leadership team along the way.
From how she set up her leadership team for success, to sharing how she built up her customer service team, this episode is packed with golden insights that any and every business owner can learn from.
What stands out the most in our conversation, though, is her experience accelerating her own leadership skills and boosting confidence. No matter where you are in your own leadership journey, you should always be wanting to constantly improve and grow.
You’ll discover her best tips and tactics around the repositioning and messaging of making the move from clinician to CEO, helping her team transition.
She gives insight into finding her comfort zone, the importance of investing time into supporting relationships, and what she would have done differently. We also discuss her Wealth Dynamic Profile, and how that comes into play for her role.
And if you’re a business owner tuning in, wondering whether to stay small or go big, you won’t want to miss Kathryn’s advice. Hint: Don’t be afraid to look within.
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When you first embarked on your venture as an allied health business owner, what can you look back on and realised you underestimated about the process? Were there some aspects you thought, “Ah, it’ll be right,” but ended up causing a lot more blood, sweat and tears?
With this theme of overcoming underestimating, as well as understanding how to manage rapid growth, we couldn’t have more of a perfect guest than that of Louise Whitton from Focus on Function.
There’s nothing better than getting a glimpse into fellow business owner’s worlds, and getting insight into their journey.
We can learn so much about ourselves and have our minds opened to things we may not have thought of before, like Louise’s experience navigating rapid growth and admission of underestimating certain factors of the business.
We also take a dive into the importance of bringing in the right advisors as the business grows, insights into HR and admin, as well as developing team goals for billable impacts.
Something else that is certainly food for thought is what you would have done differently when you look back on your time as a business owner. From there, you can adapt your current practices to continuously improve yourself and your business, every step of the way.
As Louise puts it, “Just give it a go. Embrace it. And get the right support crew where you can.”
Listen to the episode for more of her wise words.
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In another one of our “Where Are They Now” episodes, I’m excited to say we’ve got Emily Hayles from Move and Play Paediatric Therapy back on the podcast.
We start off by having a chat about the rapid growth of her business, as well as the growth pains associated with that.
Our main focus this episode, though, is on Emily’s wonderful book, Braver Than You Think: How to Help Your Child with a Disability Live Their Best Lifei.
Emily dives into what went on behind the scenes creating this book, from her motivation to write, the hidden meaning behind the BRAVE acronym, to her thoughts on the tension and expectations associated with the NDIS.
What you might not expect is how important this book is not only for parents of children with a disability, but also therapists themselves.
For Emily, it’s all about empowering parents and therapists to remember the joyful parts of life, our lifestyles, and how crucial those moments are.
“What a fantastic thing if we can give parents the tools, skills and knowledge they need so they can do things they need for their child.”
As well as her book, you’ll hear Emily share the ins-and-outs of her upcoming workshops. These workshops are aimed at opening up thinking and mindset for therapists, and what the future could look like for them if they implement certain changes.
You also don’t want to miss Emily’s predictions for this year, which explore the underlying dissatisfaction with the status quo of our society, allowing us to hopefully spend more time reflecting on how we can all do things better.
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How is your business culture? Is it better than usual? Perhaps a little fatigued?
I’ve been asked quite a bit lately about culture and the role it plays in recruitment and retention, as well as in business performance. After all, culture plays such a crucial role in all of those aspects.
After hearing this feedback, I’m pleased to say you can look forward to another of our wonderful webinars. This time, our upcoming March Webinar is about Boosting Team Culture for Business Performance.
This webinar is all about giving you guidance and insight on how to create a super vibrant, self-sustaining culture you want your business to have.
And even if you think your culture is going strong, there’s always room for some questioning and thinking about what it’s going to take to keep it as shiny and bright in the long term.
It’s about figuring out what it’s going to take for you to be that business that has a renowned, vibrant culture that attracts people, and sustains those that are already part of it.
In this PPMP episode, I’ll walk you through what you can expect from our Boosting Team Culture for Business Performance Webinar. More specifically, the role culture has in recruitment and retention.
The webinar will cover: Management elements and what it takes to boost culture - how to have a strategic approach. Leading by example and using the tools in your leadership toolbox to reset and refresh your team culture. Reviewing how you’re executing and setting up your operations to smoothly move through any roadblocks. Amplifying yourself and your skill set to boost culture and team performance - personal sustainability. And much more!
If you’re still not sure whether this webinar is for you, ask yourself:
What do I already know that I might need to change with regard to culture?
What do I wish I was doing more of?
What role am I playing in creating and growing my organisation's culture?
Come along and join us at the webinar no matter where you are in your journey with your team’s culture. There is always room to grow and improve.
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It’s time to switch things up! This week’s episode is flipped on its head with an interview with Cathy Love. Nataleigh Elzein, our very own Marketing Coordinator at Nacre, is here to help you get to know a little more about Nacre’s Founding Director.
Nataleigh gets right into quizzing Cathy about her career journey, starting way-back-when as a kid when she would sell bookmarks, organise play shops, craft stalls, and pocket money negotiations. It’s clear that Cathy’s had that entrepreneurial zest well before she started her own business.
You’ll get some wonderful insights into Cathy’s life. Discussion points include where Cathy got her first crumb of inspiration, how she got into allied health, and key differences she found between running her own private practice and now Nacre Consulting. You’ll also hear insights into how she supports team members, three things that can help you get out of a rut, and what success looks like to her.
A running theme that certainly stands out in this episode is the notion of mentors, and extending on from that, never being afraid to get help from others no matter where you are in your career.
You’ll hear Cathy open up about her experience reaching out to mentors, as well as Nataleigh share how Cathy represents that mentor role for her own business ventures.
To finish it off, you won’t want to miss Cathy’s goals for 2022.
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Websites are homes of businesses online. And as we do in our real homes, we need to also secure our online homes. It’s one thing that we sometimes forget but is very important that we put time and effort into.
In this episode of the PPMP Podcast, Ingrid Moyle, the Founding Director of Heart Harmony Communications joins us to talk all about websites. This is a very interesting topic for allied health business owners as this is, more often than not, not in our zone of genius. So, we really need to be well informed about it so that we can make the right decisions for our online home and business moving forward.
Episode highlights: Ingrid’s work in the website world. Examples of things that hackers do on websites. The problem of websites not being updated. Ten website unmentionables GDPR and how is it relevant to securing websites. The services they offer to allied health business owners to secure their websites.
Useful Links
Updating Your Wordpress Site
NDIS Support Worker Agency Manual
Heart Harmony Communications Website
Heart Harmony Communications Facebook
Heart Harmony Communications Twitter
Heart Harmony Communications LinkedIn
Heart Harmony Communications YouTube
Nacre Links:
Website
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Knowing your numbers is essential for running a successful business but it seems many allied health business owners don’t know how to manage their books properly.
To learn more about how to gain more control of the books, I chatted with Allison Joyce, Managing Director of Efficiency Partners, a financial management consulting and education company. The company offers high-level bookkeeping, education and management accounting services for SMEs in a range of industries, but specialises in allied health and medical industries.
Allison founded the company in 2004, when she was working as an accountant and consultant and noticed a large number of SMEs with poor bookkeeping.
Although the company is based on the Sunshine Coast, the team of seven works virtually with business throughout Australia providing “clarity, consistency and confidence”.
Episode Highlights: When and why Allison founded Efficiency Partners Has being a business owner been everything Allison thought it would be? What Allison has learned from being a business owner Getting a professional bookkeeper for your business can give you more control Why are businesses cautious of engaging a bookkeeper? What Allison likes about Xero software Allison’s thoughts on DIY vs experienced advisor Xero setup The best way to engage a bookkeeper The future of bookkeeping - working virtually Benefits of virtual bookkeepers What services Efficiency Partners offers - 3 different packages Falling in love with the numbers and what that can do for your business What a bookkeeper brings to the mental health of a business owner Finding your way with the NDIS Allison’s tips on managing your summer cash flow Allison’s everyday tips for running a business - regular invoicing and remove paper from your business
Useful Links:
Efficiency Partners Website Efficiency Partners LinkedIn Allison Joyce LinkedIn
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How do you approach your day at work? Do you plan everything or do you work as you go? Donna McGeorge, author of The First 2 Hours - the book I’ve been raving about for some time now, might help you change the way you make use of the most valuable hours of your day.
Her book is life-changing and it has definitely made a big impact in my life personally and professionally. Donna’s wonderful tips will help you power through your day with efficiency and avoid productivity traps. If you are wanting to improve your days and increase your productivity, then listening to this episode is a total must!
Episode highlights: Donna’s motivation behind writing her book, The First 2 Hours, and what it’s all about. The reason behind the title of her book. The core activities you need to do in the first 2 hours of your day. Being reactive in the next 2 hours. People’s lunch habits. Focusing on low impact, low intensity work in the 3rd 2 hours. The things you can do in the last 2 hours of your day. Donna’s theory on meetings The study behind the 25-minute meeting. Applying the pomodoro technique in her everyday life. Using post it notes for visual planning. Suggestions for busy self-employed people regarding their energy time and tasks.
Useful Links
Donna McGeorge Website
Donna McGeorge Facebook Page
Donna McGeorge Twitter
Donna McGeorge YouTube
Donna McGeorge LinkedIn
Donna McGeorge Books - The First 2 Hours & 25-Minute Meeting
The 25-Minute Meeting Facebook Page
Books Mentioned:
Francesco Cirillo - The Pomodoro Technique
James Clear - Atomic Habits
Charles Duhigg - The Power of Habit
Dr Jason Fox - The Game Changer
Jim Benson - Personal Kanban
Nacre Links:
Website
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Do you ever get the sinking feeling that so many other businesses around you are growing and growing? Like larger organisations are getting larger by the hour, and other private practices just keep popping up?
Behind the scenes here at Nacre, there has been quite a lot going on, but something that’s definitely stood out is the notion of how we can help Allied Health business owners track their progress - and it just so happens to be the topic for the latest PPMP episode.
For many business owners, this feeling of rising competitiveness can take a toll. But the key is to acknowledge that you can’t control how much others grow or flourish.
Learn to let that go. Instead, what you can control is setting your own targets. Measuring your own progress.
Think of Allied Health Businesses as a competitive sport. Or rather, as a solo sport. Think about how you’re competing on your own terms - competing against yourself.
What kinds of standards are you setting for yourself? What tools do you use? What questions do you ask yourself?
Every business on the planet should be embracing improvement, but not all of them know quite how.
That’s why we’ve created the Allied Health Biz Quiz. You’ll hear all the details in the latest episode, including why you should be completing the quiz, how to complete it, and how it will benefit you and your team.
So, stop waiting and watching on the sidelines, and get into the game.
The Allied Health Biz Quiz is all about helping you get what you want out of it so that the business works for you, not you working for the business.
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When did you last look over your business website? Is it as up to date as it should be? Or could it really use some much-needed importance?
In this week’s episode, I’m sharing our experience creating a brand-new website for Nacre. It’s been a journey (to say the least), but I knew I had to share my tips and tricks to help all of you awesome people who want to revamp their website.
Think of your website like your online real estate. It’s quite literally your shopfront for people to discover what you do and what you’re all about.
Another way to think of it is like a garden. You could have all the bees and birds in the world exploring your garden, but if it’s not well maintained, they won’t stay there very long. Essentially, your website isn’t going to maintain itself. It needs just as much care and attention as you would put into your brick-and-mortar.
You’ll hear in this episode our experience with Webbies and their guidance, being prepared for a fair amount of mental work, why you shouldn’t compromise on headshots, the importance of your home page, and all about the draft phase of ‘change-your-mind phase’.
A new, updated website will not only look great, but it will essentially refresh and refine your brand. And when potential customers and clients explore it, they’ll take note of how much care you’re putting into your site.
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When I say, “Imposter Syndrome”, what is the first thing that comes to your mind?
This is such a fascinating subject, and one that I’m keen to bring to your business owner ears. Did you know that up to 70% of individuals have experienced imposter syndrome at some point in their lives?
Imposter syndrome can rear its ugly head in many ways. Those who feel this type of self-doubt often find it more difficult to accept their accomplishments. They also don’t feel deserving of accolades, whether that be personally or professionally.
It’s described as a psychological pattern of doubting, where success is attributed to luck…and luck alone.
Deep down, we all know that’s not the case. You’re hardworking, passionate, and have come so far no matter where you are in your journey. But imposter syndrome is very real, and there’s no point in trying to deny that it’s there. Learning to acknowledge those ugly imposter thoughts when they pop up in your mind is the first step to getting past this thinking pattern.
In this episode, I take a deep dive into this interesting phenomenon. You’ll hear me discuss common patterns to look out for (such as anxiety and repetitive thoughts), where and how it can start, and how to live with and manage imposter syndrome.
So, in what ways can you be taming your inner critic? And how can you be shining a light on your inner cheer squad as well? It’s time to reframe those thoughts and learn to curate your beliefs and language a little more strategically and assertively.
While exterior perceptions might view you as an overnight success, only you really know the blood, sweat and tears that have gone into the success that you are experiencing and have experienced.
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The idea of psychological safety in a company, big or small, is such a vital component for the business and its employees to thrive. It is the number 1 criteria for any high performing team. But are we giving much thought and action to it?
Michelle Bihary, a People Leadership, Self-Leadership and Workplace Resilience Expert, joins me in this episode as we chat about her business, services, and how psychological safety fits into all of this.
Episode highlights: Michelle tells us about the Delta Centre. The practitioners that work at the Delta Centre. An explanation on Employee Assistance Services / Programs. Things that surprise her about being in business. How marketing, finances and nitty-gritty stuff resonated with her. The reason why she set up her own personal brand. Michelle’s typical work week. Challenges across resilience, emerging leadership, and psychological safety. How Michelle measures the level of safety and how she works with business owners to promote it. A business’s organizational culture being defined inside out. Future plans of Michelle. A vital trait needed for allied health business owners.
Useful Links
Michelle Bihary Website
Michelle Bihary LinkedIn
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Everyday Independence is an allied health business that supports people with disability to reach their full potential and to enjoy an everyday life. They build on what is working and create changes in areas that are not by doing OT, physio and speech pathology.
In this episode of the Private Practice Made Perfect Podcast, the Everyday Independence team - Ingrid Cole, Mal Healey and Leanne Healey - share their experience on how using a social model of disability and becoming a people-centered practice has helped them improve their team, participants, and business.
Episode highlights: The roles of Ingrid, Mal and Leanne in Everyday Independence. What Everyday Independence is all about. The locations where their services are offered. Growth of Everyday Independence in the last 12 months. The changes needed to deliver services to participants under the NDIS. Where they got information on progressing towards a social model of disability. Impressions and comments of therapists who have shifted from medical type practices to more contemporary and person-centered practices. What a person-centered organisation looks like. The employee value proposition of Everyday Independence. Recruitment, workforce, and development training. The good bits they love about the NDIS. Challenges they have with the NDIS. The future of the NDIS and Everyday Independence. Career pathways in their organisation. Sharing learnings through their business journey
Useful Links
Everyday Independence Website
Nacre Links:
Website
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If there was ever a time to get out a pen and paper to jot some notes down, it’s right now. So before you keep reading or listening to this episode, get ready for some good old-fashioned note-taking.
There isn’t enough celebration going on. Even though 2021 has had its own challenges, I want you to think about how you acknowledge what you’ve achieved, and how you celebrate what you’ve achieved. Where do you dig and harvest inspiration? Are you building in enough time to ponder and actively reflect? What will you be celebrating in 2021? Think about your small, medium, and large memories. Activate those memories and mine for those gold nuggets that were brought to us in 2021. Next let’s think about the power of the pause. Often times, we have to schedule our pauses. When do you build in a pause across the day? Sometimes you have to stop in order to start again. Across the last 12 months, who are the people, events, places that have inspired you? Identify those sources of inspiration. Now let’s check in on the events that have activated you. Whether that be international, national, local - what has motivated you? We also consider any places that energise. Where do you go to feel refreshed and revitalised? Another important element is about capturing powerful insights. Whether they’re positive, negative, or interesting. What have been your biggest personal insights, triumphs, learnings, or learnings that you’ve had across this year? What have been your steepest business learnings this year? In what ways have you contributed to your local community? Lastly, let’s celebrate remarkable impact. How have you had a positive impact on those around you this year?
Kudos to each and every one of you for all the hard work you’ve put in this year. Let’s see what 2022 has in store. By my calculations, the best is yet to come.
“Celebrate what you want to see more of.”
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What have you learned about leadership in the time you’ve been a business owner? How has your leadership style changed since you first began?
This week, Caitline Breheny joins me on the podcast for an in-depth episode on leadership, among other gold nugget topics.
From leading self-first, to organisational whiplash, Caitlin takes us along her journey discovering her own leadership style and adapting to leading a large team.
As you’ll hear in the episode, Caitlin opens up about learning from her mistakes, and enrolling in leadership training in order to truly know herself and lead others. It’s certainly an eye-opener in terms of understanding what drives you, your values, and your vision.
She describes loving the chaos and fast-pace of it all, but acknowledging the importance of giving yourself permission to pull back when things were taking their toll. For her, it’s been a case of learning to delegate. As an allied health business owner, it’s important to remember that you’re not going to do it all.
Do you know when it’s time to pull back in order to maintain a sustainable business?
Caitlin also discusses business sustainability, and the value of being an NDIA registered provider. You’ll also get an insight into her thoughts on organisational whiplash, the implications of delivering services in a remote environment, and the amazing team growth she’s had in just a few years.
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It’s a topic with some of the highest volume of questions I receive, and it’s certainly a hot conversation at the moment amongst our clients. But have you thought about your approach?
I’m talking about career opportunities.
“How do I sort out salaries across my team?” “How do I get clear on what I can offer?” “How do I get these people into some sort of career system?”
Sound familiar? If so, you won’t want to miss the latest PPMP episode.
It’s a solo episode where I’m diving into how you can get organised when developing career opportunities for clinicians. (Spoiler alert: It’s more than a series of sticky notes on the wall.)
Many allied health business owners are wanting to build that dream team. They want to keep people for the right reasons and the right roles.
Developing career opportunities is complex and requires considerable guidance and planning. But it does all start back at the basics, which I cover in the episode.
Tension arises for business owners when they pay people in an unstructured way, with various roles and responsibilities, and vague position descriptions.
Listen to the episode for my insights on how to approach your organisation chart (current and future), referencing the Award, and working through core duties, measurable performance KPI’s, and more.
Without great coaching and business mentoring, you don’t know what you don’t know. And in that case, you don’t always know what a sophisticated, effective career framework looks like.
Yes, it can be complex, but it does really make a difference when you organise and get clear on career opportunities that you can offer.
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Many allied health professionals don’t know about this secret resource..but I’m pleased to say that it is now the prime focus for this week’s new PPMP episode.
Ben Turnbull is my special guest this time around. He is a committee member of the Allied Health Assistant Network Australia (A.H.A.N.A for short), which is that secret resource I’m so excited to share with you all.
A.H.A.N.A is a national network for Allied Health Assistants (AHAs). It is designed to support them to improve the output, quality, and efficiency of allied health professionals, and services provided publicly and privately.
Being an AHA is an old, established profession, but it is still finding its feet. It’s certainly an exciting career pathway for many people, which is why A.H.A.N.A is such an important platform to help connect AHA’s with relevant resources and information.
This then helps them work independently or with an allied health professional, who can then connect with A.H.A.N.A, so they can assist them to better support AHA’s in their workplace.
We cover a vast amount of territory on the AHA topic. You’ll hear Ben’s thoughts on where it’s going as a profession, current latest-and-greatest formal training and whether it’s changing, the differences between a support worker and AHA, and trends that Ben is seeing about AHA’s going off alone and setting up their own businesses.
We also discuss the changes Ben has seen in the last five years, as well as his visions for where the A.H.A.N.A network is going in the future.
If you are hesitant about AHA’s and their role, listen to the episode to hear Ben break down any common pain points. You also don’t want to miss his pro-tips on where to find AHA’s and recruit them.
Head to the website to explore more about A.H.A.N.A, including a job opportunity section.
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Joining me this episode is none other than one of my favourite leadership experts, Jan Terkelsen. Jan is one-half of an unstoppable team with her twin sister Michelle, who unfortunately couldn’t make it this episode, and they are both Directors of People Leaders.
People Leaders is a leadership development company that runs leadership development programs for companies of all sizes.
This episode is a goldmine for all-things leadership.
We start off by discussing the two fundamental components of leadership, where part of that is understanding what type of ‘leadership shadow’ you cast as a business owner.
Listen to the episode as Jan explores all four essential elements of this concept.
Other gold-plated subjects we cover include leadership elements that business owners have required to navigate the pandemic, how to build blue-sky-thinking-time into your busy day, setting a culture of feedback, and having difficult and necessary conversations.
If there’s anything you can take away from this jam-packed episode, it’s understanding the importance of facilitating an environment where others are invited to give feedback, have the capacity to lead themselves, and are supplied the tools and resources to do so.
As leaders, it’s up to us to be creating that safe space.
Trusted relationships should be able to grow, clear goals and roles should be set, and robust processes should be in place. As leaders, we must remember that everyone is here to do their best.
So, what type of leadership shadow do you cast? How can you work on that?
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I’m a firm believer that a clean space translates to a clear mind.
When was the last time you had some “thinking time”? I’m talking about real thinking time, where you can sit down with a calm, clear mind and reflect on many working parts within your business.
Offload all the heaviness you’ve been carrying. Give your brain time to recalibrate.
It truly begs the question: Are you segmenting your time effectively?
During my recent conversation on the PPMP Podcast with Evett Lattouf, we started off with acknowledging the importance of all those good things - cleansing your environment, getting some fresh air flowing your mind, and stopping to reflect what’s really going on.
That’s just the start of it all, though, because our conversation takes a real deep dive into transforming leadership and ownership across many topics.
From learning about how to navigate a husband and wife business team, to controlling your time, to the positives of COVID-19, we cover stacks of must-have tips and insights for every business owner.
As the Director and Senior Speech Pathologist at Speech in Focus, Speech Pathology Services, Evett takes us through a journey of operating a small business - something I’m sure many of you can relate to.
Evett’s story can be a big eye-opener for many business owners out there who perhaps feel as though their leadership skills and sense of ownership need a little TLC. Her words of wisdom are encouraging to say the least.
So, here are a few parting questions I leave you to ponder over throughout the rest of the week:
Have you set clear expectations?
What are your plans for the next 12 months?
How are your leadership skills impacting your team and business?
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What is your relationship with LinkedIn? How do you utilise the platform?
This week’s PPMP episode is an exciting one as I speak with Adam Houlahan - LinkedIn Expert at Prominence Global and Author of three Amazon Best Selling books on the subject.
Prominence Global is one of the world’s leading LinkedIn personal branding agencies supporting the world’s scaling entrepreneurs to become prominent and highly influential in their industry.
Our conversation stretches far and wide on everything to do with the world of LinkedIn. We discuss how it has changed how we use content, why having a content strategy helps, typical misconceptions, and mistakes people make and how to avoid them.
Did you also realise how valuable LinkedIn is in the recruitment process? Adam explores recruitment and the importance of amplifying your personal authority and brand.
After hearing our conversation, you’ll probably wonder why you ever held back in the first place. If you never even attempted something because of fear or reservation, Adam has the perfect answer: “Done is better than perfect.”
Just get started.
If you never take that first step, how will you ever know the possibilities on the other side?
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Business planning. I’ll be honest with you - I’m not a fan of those mammoth 30-page documents packed to the brim with charts and spreadsheets. What I do love about business planning is the actual process. It’s even better than the actual one-page plan.
It’s your chance to work not just on your business, but actually above your business.
You’re standing up on that rock, gazing out into the future, basking in some of that good old blue sky thinking time.
But what is the “right” way to create your business plan? Do you even know where to start?
To help all those who might feel a little stuck, I’m announcing in this week’s PPMP episode about our exciting upcoming webinar:
Accelerate Business Planning for Next Year’s Brilliance.
We’ll be covering each of the three primary keys you need to know: how to properly optimise your systems, how to elevate your team, and how to love your numbers.
Listen to the episode as I break down each primary key for business plan success.
Something most people also don’t realise is that business planning really isn’t a seasonal thing. You don’t have to wait for January or June to roll around. Business planning is an everyday kind of thing.
By joining in on our webinar, you’re giving you and your business the best chance to succeed.
We’re all about spirited improvement at Nacre, and now you can learn how to get more excited, more efficient, and more effective in the way you go about your business planning.
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Do you count yourself as lucky? Do you also acknowledge how far you’ve come to get where you are in your business today?
At the end of the day, everything you’ve done comes down to much more than just a bit of luck.
Our newest PPMP episode features Director and Principal Psychologist at Mind Body Well, Janet Lowndes. She shares her own business adventure with you all, diving into the story behind her business name, her amazing team, managing your energy, and the relationships between personal and business growth and gratitude and hard work.
When looking at personal development and business growth, many business owners can feel reluctant to take the time to explore that relationship. Do you remember to slow things down once in a while? It’s important to pull back and look out how far you’ve come personally and professionally, and how they intertwine.
Janet’s views on gratitude vs. luck are certainly worth thinking about.
We should always be grateful for our opportunities, but never forget your personal drive and commitment. You know, all that blood, sweat and tears?
Another great point is to recognise that you don’t have to do it all. You’re not expected to. What you are expected to do as a business owner is to never stop learning.
As Janet expresses in the episode, “I’ve learned that I’m learning. I’m a work in progress, and I don’t have to do everything myself.
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Do you stay true to your business values on a daily basis?
Our values are the foundation of our everyday lives - no matter if that’s personally or professionally.
For Jessica Young, Speech Pathologist and Director at Young Speech, it’s about understanding and being aware that our attitudes can really shape the lives of others.
It was a pleasure having Jessica on the newest PPMP episode, as she shares her journey shifting from clinician to CEO, having a 2020 pandemic plan, and framing the NDIS registration audit as a positive business-strengthening activity for her and her team.
Jessica even gives her best pro-tip for those who might feel easily discouraged when comparing themselves to other businesses.
But what especially stands out are Jessica’s learnings as a leader along the way.
Sometimes we forget to take a moment to remember how far we’ve come, and fully acknowledge what the business has taught us both personally and professionally.
What do your core business values reflect? We can learn from Jessica’s experience that it’s important to enforce a team culture that has an expectation of being able to grow and continuously improve.
Maintaining a positive mindset and regarding your values as a tangible part of the business are essentially the threads that run right through from the first moment to the last.
How are you incorporating your business values? What is your business vision, and does your team know it too?
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How do you measure growth in your business? Did you know there are different ways to measure it?
Here to give you some insight this week is CEO and Co-Founder of Umbo, Weh Yeoh.
Umbo is a social purpose company that provides speech and occupational therapy online, particularly to those who can’t access those services is rural areas.
Weh walks you through what it means to run a social enterprise, including how he integrates it into all aspects of his team. Other golden bits in this episode include shifting perception of online therapy, wealth dynamics profiling, the nature of informed choice, and Weh’s future global predictions.
It’s interesting to hear Weh’s approach to growth, where he believes it all comes down to timing and focusing what you have in front of you.
What’s important to you when you measure growth? Is it your bottom line?
Maybe there are times when your bottom-line won’t grow, but those can actually be the most productive periods because you’re setting up your foundation to do things that will result in future growth.
Self-awareness is also a focus this episode - or in Weh’s words, “probably the number one skill you need to have as a leader.”
Along with many other takeaways, one of the best this episode is Weh’s reminder that self-awareness helps you recognise where your strengths and limitations are, which allows you to surround yourself with the right people for your business. And of course, this all circles back to growth, because we all know that you’ll never grow if you don’t learn from your mistakes (AKA: flearning).
Are you able to admit your faults and weaknesses as a leader?
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What were your early days of business like? Plenty of finding-your-feet kind of days? Networking with mutually supportive people?
Whatever your experience was like, I’m sure you (like many fellow allied health business owners) struggled to find your way with time management.
Perhaps it’s even still something you’re working on today.
For Claire Welshe, Founding Director of Echelon Edge Occupational Therapy, she’s been on a disciplined journey to get into those deep zones of concentration. You know, those zones where you can truly focus on your business.
Discipline is something we need in many areas in life. But, as business owners, it’s more than that. It’s about using discipline as a part of creating lasting habits.
There are endless learning opportunities from Claire in this week’s PPMP episode. She demystifies OT and medico legal work, explores how the business started, using technology better, recruitment, falling in love with numbers, and her Virtual Assistant Unicorn. Claire even walks us through how she leverages flexibility across an average week, ensuring she has time for what matters most to her.
Time management and tracking your time can be confronting. But if you sit back and reimagine your time, you can do things more productively and efficiently.
Here’s a great nugget to leave you with before listening to the episode:
Until you start changing the way you use your time, often, nothing else will change.
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How are you marketing your business in the time of COVID? In episode 155 of the PPMP Podcast, I have a conversation with Chris McCarroll, the Founding Director of Allied Health Marketing.
He shares his expertise in creating content and messaging that connects with your audience, especially during this time.
We also tackle the different platforms we can use to publish our content, how we can make our messages engaging and sincere, the value of working with agencies, and so much more.
If you are struggling or want to improve your business marketing, this episode is for you. A backgrounder on Allied Health Marketing. The reason why allied health professionals don’t like marketing. Newsletter marketing during COVID. Useful messaging that can best communicate with your clients and audience. Posting Facebook content that people can engage with quickly. The work that Allied Health Marketing does with allied health businesses. Facebook versus website marketing. The value of creating evergreen content. Essential features that allied health businesses need on their website. Creating videos for marketing. Business outcomes you can have when you work with Allied Health Marketing. The Allied Health Magazine.
Links:
Allied Health Marketing Website
Allied Health Marketing Facebook
Allied Health Marketing Instagram
Allied Health Magazine
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COVID sucks. There’s no better way to put it. With days, weeks and months of uncertainty, we’re all trying to find our way within a tough landscape that doesn’t make it easy to plan.
Many of you probably feel like your business brain is out of the game. Constant competing priorities, decision fatigue, dampened energy and mindset…
Perhaps you feel like you’re not allocating enough time to your financial know-how. Or you don’t know where to start with getting your business to the next level. How can we have enough energy to get to the end of the year, let alone even think about 2022?
Well, first of all, I want to salute each and every one of you for your resilience and tenacity.
Secondly, I want to give you all a solution to this energy slump...
Our 5-Day Business Bootcamp!
This 5-Day Business Bootcamp skips all the fluff and is specifically designed so that it is highly convenient, really practical, and doable - basically the definition of bite-sized. You’ll hear more about it in this episode of the PPMP Podcast.
What do you gain from the 5-Day Business Bootcamp? Get your business brain back in the game for a good end to 2021 Start to start the 2022 planning Casual, conversational business learning Cathy Love Specialist allied health business coach. Good to get some help to get the business side of things done.
Remember: The MAGIC HAPPENS when you attend LIVE and collaborate with other allied health business owners.
Transitioning into 2022 is all about taking back control. Are you ready to get back into the driver’s seat?
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What were your initial goals when you created your allied health business? Did you want to regain control over your life? Be able to take mental health days at any time, or attend your child’s special days at school?
For Rhiannon Crispe, her deep dive into the business pool started when she wanted to have the freedom to do the things that were meaningful to her - without any restrictions that come with working for someone.
Rhiannon is the Founder & Occupational Therapist at Homebase Hope, and she wanted to approach things differently when building her business.
As healthcare providers, we give back so much to our clients and help them with their lives, but we so often forget to do that same for our own lives.
No matter if you’re just starting out or wanting to take the next step in your business, Rhiannon has countless words of wisdom to encourage you to push past your fears or reservations.
“Take that first step, then follow the path that unfolds as you start to walk down it.”
“If your vision doesn’t leave you alone, you’ve got to act on it, or else it’s going to express itself through someone else.”
“If fear is holding you back, remember that you don’t need to know the final chapter before you take that first step.”
We chat about looking into residual income to support your lifestyle, conquering imposter syndrome, reaching out to others for support, understanding your intellectual property, and so much more.
Remember: there are no rules - only the ones you impose on yourself, and those are only there as part of fear.
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What kind of tech training do you have in your business? Technology is forever evolving, and I’m no stranger to feeling the pressure when trying to keep up.
It’s so easy to fall out of love with new tech before it’s even operational - but what if there was better training available to remove that stress and confusion?
Samantha Garrett is here for the newest PPMP episode to shed some light on the wide world of tech in business. Samantha’s official title is Technology Trainer at Using Technology Better. Her unofficial title? Efficiency, Productivity and Organisation Nerd - three areas she loves to help people with.
We have an in-depth chat about getting tech off to a good start across your team, points of vulnerability with cybersecurity in business, and she also gives us a rundown on Google and Microsoft systems (pop the kettle on and sit back - you’re in for a massively detailed treat).
At the end of the day, having better tech training within your business is going to help with everyday efficiency and productivity - more than you probably think.
In the words of Samantha, “You don’t know what you don’t know.”
There are always ways to use the tools in front of you better, and if that means bringing some external help into your business, you’re only going to benefit in the end.
Training (no matter if it’s technology, professional development, etc.) is an investment in yourself and in your people.
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If there’s anything we took from 2020, it’s the importance of being ready-to-go at any and all times. We’ve learned the importance of gathering information, making great decisions, and trying to fall back on that spirit of “onwards and upwards”.
At Nacre Consulting, we’ve been busy-bees getting lots of good things done.
But what’s really stuck out lately is the worry around waitlists. Who here wishes their waitlist system worked better?
Managing waitlists is a whole business activity. It needs excellent management, exceptional leadership, and executed actions.
Managing your waitlist is a critical part of your market reputation, commitment to creating impact, and ultimately your business brilliance.
As part of this week’s PPMP podcast episode (a rerun of Ep 181) I’m excited to announce a NEW version of one of our most popular webinars...
Taking Your Waitlists from Worried to WOW!
While many business owners already know what to do in the waitlist department, our webinar is basically topping that off. Gold plating it. Adding that cherry on the waitlist cake.
These are some main areas we’ll be covering in the webinar:
Developing a strategy that works... Wait-lister care plan Effective client profiling Cool, powerful communication
Innovative execution for waitlist impact... While-you-wait services Leveraging technology and team Refresh of downstream services
Lead the way with innovative experiences and outcomes... Inviting collaborative innovation Creating a vibrant waiting zone Dedicated waiting zone team
As always, there will also be inspiring success stories and many easy ‘action now’ ideas. Click here to learn more and register your spot for the webinar – Tuesday 7th September from 11:00AM to 12:30PM.
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What elements of your business are there to help you organise your time better?
Some business owners source experts for things like finances. Others might have mastered the art of an organised diary - sticky note tabs and highlighting galore. Others may invest in admin to reclaim their time - much like Emily Mackie did.
Emily is the Founder and Owner of Speak About Speech Pathology Clinics, and I’m so pleased to have her on the newest episode of the PPMP Podcast.
She shares a bucket-full of insights and experiences in our discussion, opening up about how to develop new complimentary streams to your business, ways to grow a business, and what it was like setting up her business to the point that she felt like she could leave to have her baby.
What especially stands out in this episode is Emily’s knack for organisation.
For her, it’s all about reclaiming your time in order to ensure your business isn’t dictating every aspect of your life.
Freedom and flexibility are what’s going to make your life as a business owner that much smoother.
And while easier said than done, it’s crucial to remember that you really are the only one that can create that freedom. Ultimately, you are responsible for that in your business and in your life.
Being organised as a business owner should mean you’re also scheduling time for yourself.
Do you have time to live other parts of your life? Spend time outside of work with the people you love? If you’re like Emily was and looking to have a baby, is your business organised in a way that allows you to do that?
For more of Emily’s advice and insights (including how you can manage your time well during COVID), have a listen to this week’s episode.
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Having a business that works even while you are away is what every business owner should strive for. Sally Mohitian the Director of Fun Lab Therapy Pty Ltd in Australia, joins us to talk about how she successfully implemented clear systems, processes and great team culture in her business from the get go and the benefits she has reaped from this.
It wasn’t an easy task for her and, as she said, it has taken her quite a while to get to where she is today. But going through this and getting her business ready to function even without her present in the office has made a huge difference in her life. Find out more about what she has done and learned through this process in this episode of the PPMP Podcast.
Episode highlights: The beginning of Fun Lab. The story behind their company name. Why Sally started a private practice. Her solid vision on her business before it started. Driving force behind her commitment to manage herself off the tools and to be team facing very much sooner rather than later. Her transition from clinician to business owner. Her success behind recruitment. Their process of recruitment. Their team culture. Outcomes of a long fully invested onboarding program. The impact of a new team member going into a 100-day experience to team members. Understanding the onboarding process thoroughly. Lessons Sally has learned from being a leader. Their steepest learnings in the financial side of the business. Developing and documenting systems from the start. The importance of easy to access, effective, consistent and clear policies and procedures. Thoughts on the NDIS from a business owner’s perspective. Things she anticipates to learn in the certification process of the NDIS. “Baby-proofing” the business. Their business plans for the next 12 months. Pearls of wisdom for other allied health business owners.
Useful Links
Fun Lab Website
Fun Lab Facebook
Fun Lab Instagram
Sally Mohitian LinkedIn
Nacre Links:
Website
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What do your expectations look like when it comes to payments in the healthcare space? Is your system complicated or simplified?
For many allied health businesses, dealing with health payments can mean dealing with many challenges - from patients now knowing their out-of-pocket expenses, to your team waiting weeks for payments.
Here to demystify the wide world of healthcare payments is none other than Adrian Miles - GM of Strategy and Marketing at Medipass.
In the latest PPMP episode, Adrian covers plenty of areas to help open up the conversation for allied health business owners to explore. We discuss the tension around getting clients to pay on the day, how cloud-based solutions will impact systems, NDIS, getting started with Medipass, and so much more.
While I’m sure some of you are already onboard, I’ve no doubt that some of you are questioning whether you have the time to sign up, get started and commit to a healthcare payment digital system.
How much time will it take me to rework my existing operation procedures? Will I have to train others? What if they don’t pick it up?
The real question here, though, is: How much value and positive change can this shift provide my business?
Odds are, getting your payment processes sorted and simplified (and not having to give them a second thought anymore) will add a mountain of value to your business.
Leonardo da Vinci put it best…
“Simplicity is the ultimate sophistication.”
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Living and working in remote areas can appear daunting at first, but it’s stories like Anna Drum’s that give glowing insight into what it’s really like working in a rural space in the allied health sector.
As a Myotherapist and the Founding Director of Capability Health, Anna opens up on the newest episode of the PPMP podcast about working in Weipa - a small town in Queensland, Australia.
She bears many hats - from Myotherapist, to business owner, to recruiter, to finance officer - and shares what a typical day looks like for her while tackling everything on her plate.
Whether you work in a rural area or not, all allied health business owners can get something out of Anna’s story on the podcast.
She explores how and why her team works so brilliantly, her process developing front-of-house through building the right systems, and how they maintain a sense of community.
I think many of you can agree that managing time as a business owner is no easy feat - and Anna’s insights into how she does it efficiently and productively are valuable to say the least. Part of that is about knowing when to ask for help.
Are you asking for enough help when you need it? It may seem obvious, but it’s easy for us to forget that when more help is around, the more we can achieve things.
As Anna put so well, “Sometimes when you’ve got less time, you actually get more done.”
Nacre Links:
Website
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What story do your business numbers tell you? Do you know how to handle data in your business? Here to answer all your data fears on this week’s PPMP episode is Steven Whittington - Product Owner of Dataplayer.
Dataplayer is quite a little secret sitting in the allied health market at the moment, and it’s a secret I’m sure many of you are keen to explore.
Steven goes into detail in the episode, but a quick rundown of Dataplayer is that it integrates with your practice management software to then spring to life in visual dashboards, which then automatically generates reports and graphs. (Like music to your ears, right?) They can even get practices up and running in as little as 30 minutes.
Essentially, Dataplayer is helping reduce time and fatigue allied health business owners often feel - everything becomes visual so that you can easily and quickly compare numbers.
Through managing your data effectively, you can not only save time, but also suddenly have a consistent data set - something you and your leadership team can analyse and start to ask complex questions about.
Listen to the full episode for more of Steven’s great insights and tips on sharing business data appropriately across your business, making informed decisions with data, and the story your business numbers tell you.
Are you confident that your calculations are consistent across the board?
Perhaps it’s time for a refresher when it comes to the way you’re entering data to make it more efficient, effective, and accessible.
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With the year rushing right past us, so many businesses we work with at Nacre are picking up the pace on all aspects - from management strategy, to marketing, to numbers, and leadership.
They are amplifying themselves, creating amazing people and celebrating their inspired culture, focusing on their services and housing productivity. Going forward, we have absolutely got the onwards-and-upwards bug across allied health business ownership.
To keep this momentum going, we’ve got a brand-new webinar for you all...and this time we’re having a conversation about retention.
Retention is the new recruitment, and it’s time to take a look under that rock and dig out an effective, systemic approach for how you can bring retention-based strategies into so many aspects of your business.
As you’ll hear me explain in the latest episode of the PPMP podcast, there are some important questions you need to write down right now to help get your mind ready to embrace some new-and-improved retention strategy ideas...
What will it mean to you to retain everybody that you want in your team for the next 18 months?
What is your current retention rate?
What is your overall business approach to retention?
So, what are you waiting for? Tune in with us at the Intentional Retention webinar and also get some gems of inspiration from others that you can polish off and figure out how you’ll implement authentic and effective retention strategies within your own business.
For all the information on the webinar, listen to this week’s PPMP podcast to hear me explain all the details.
Nacre Links:
Website
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Today on the PPMP Podcast, I’ve invited Lisa and Ross Archer, founding directors of Strong Mind Psychology. Their practice provides psychology services to children, adolescents, and adults across their lifespan.
There are heaps of gold nuggets throughout this conversation as we talk about starting their business and growing their team despite being rurally-based. They have a strong commitment to their profession and their community which you’ll learn more about in this episode. We also touch on how the current pandemic has challenged them and given them opportunities in business.
Episode highlights: The story of starting their business. Being a solopreneur for 6 years before bringing in a team. Growing their team as a rurally-based business. Finding a way to recruit people to their team. Their commitment to teaching and the program they have in place. The team benefits from having a fresh student vibe in their building. Growing their financial confidence. What they’re most proud of about their team. Things they do to promote their team values and culture. Their unwavering commitment to serving their community. Sharing gold nuggets amid the pandemic. Navigating being business and life partners at the same time. Their future plans for the next few months. Words of wisdom from Lisa and Ross.
Useful Links:
Strong Minds Psychology Website
Nacre Links:
Private Practice Conference 2020: Accelerating Business Prosperity
Website
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Allied health business practice owners sometimes have a hard time transitioning from client-facing to team facing. The experience and pivotal shift is different for everybody. For Charmaine Owen, director of Kids & Community, her realization came when she felt more challenged by thinking and more excited to see solutions rather than working face-to-face with clients. In this episode, we talk about her journey of starting her practice, unique touches she has implemented in her business, creating and leading an awesome team, and growing her business the best way she knows how.
Kids and Community, a private practice in the Gold Coast. Their foundations of developing and enabling connections, play, independence and participation are the epitome of the services they offer. The business runs on a unique model with their beliefs and language in sync with the values of their practice.
Episode highlights: Navigating through uncertain times and the new normal. The current team at Kids and Community. Running a person and family-centered occupation-based business. Providing accessible information to clients by not using medical terminologies in their practice. Communicating with purpose in a tech savvy way. Charmaine’s backstory on starting her private practice. Pivotal and terrifying moments in hiring team members. Transitioning to team-facing work. Enjoying her time as a business owner despite the struggles. Her experience in running her business during the pandemic. Best things they did and those they don’t ever want to repeat. Their plans for the next 12 months. Performing her roles in the business going forward. Charmaine’s 2 top tips for allied health business owners.
Nacre Links:
Website
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To start off I’d like you to sit back and really think about this for a minute...
What has made the biggest change in your journey as an allied health business owner?
For Kelly Ketchell - Business Owner at Active Life Therapies - it was when she started working ON the business rather than IN it.
You’ve probably heard about the whole “ON” “IN” concept before, but in this week’s new PPMP episode we’ve got a perfect example of why it’s so important.
Kelly shares her own journey shifting from clinician to business owner. Listen as she opens up about why working ON the business is just so critical, what books you should be reading, and why it’s so important to know your numbers.
There are so many more pearls of wisdom throughout the episode, like her NDIS predictions, the software developed by her father, and even an insight into what makes her team so brilliant at Active Life.
Something that certainly stood out to me was Kelly’s commitment to recruiting to her core values - a realisation that has been a big learning curve for her.
Have you refined your recruitment process? What core values do you have set in place that you look back on when hiring someone?
If you’re on that path shifting from clinician to business owner, it’s interesting to sit down and take a few minutes to think about your future plans.
Where do you see yourself in the next 12 months time? Even though you’ve already made a big step as it is, you and your business can continue to flourish, hence the importance of having your future plans set in place.
Kelly reminds me of a hermit crab who continues needing a bigger shell to live in.
So, what does your next shell look like?
Nacre Links:
Website
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Well, it’s officially that time of year when somebody needs to do something about the numbers, finances and all those good things in the business.
If I had a dollar every time an allied health business owner came to me and said, “Numbers aren’t really my thing,” well...you get the rest. Sure, there are some out there who just can’t get enough of those spreadsheets and reports (and to them, we salute you).
But oftentimes, many find themselves admitting that numbers aren’t their strong suit.
That’s why at Nacre we want to help you out, and that’s what you’ll hear about in this week’s new podcast episode.
In our ongoing commitment to be helpful and friendly, we are going to be running a webinar about all of these mythical mysterious financial topics.
With this webinar - The Financial Game Plan for High Impact Profit - we want to help you start to fall in love with the numbers side of things. Better still, fall in love with them and use them.
No matter if you’re in start up mode, a solopreneur, or a long-standing business, The Financial Game Plan for High Impact Profit webinar can help every business owner.
It’s all about getting you set up as you start to grow (regardless of the size of your business) because we’re all constantly changing, growing and learning as we go.
By getting on top of all things financial, you’ll be setting yourself up for the best possible chance at success to get the time, money, profit and joy out of your business.
There is always something to learn.
So come along, get your hands on some pro tips and tricks, and finally feel comfortable with profit through understanding the impact that profit will have for you, your team and your business and clients.
I leave you with this to ponder over:
What will having more profit mean to you what will it mean to your business your team and your clients?
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Many of you already know who we are, but when was the last time you had a real good rundown on what we do at Nacre? Who do we work with? What programs we offer? And what about core business concepts - which ones do we cover?
With such a flood of inquiries for our services, it seemed only fitting that this week’s PPMP podcast episode revolves around demystifying what we do and what we offer at Nacre.
In this episode, I throw some light on the broad reach of businesses we work with - from startups and solopreneurs, to big-hitters with larger teams. No matter what your business identifies as, we work right across the board.
You’ll also hear me breakdown our four core programs: Advantage Membership Accelerator Mastermind Amplified Mastery Program Boardroom Program
All of our clients have access to our live training events, conferences, the Business Resources Portal, and more.
We know from a leadership perspective that your business will only ever be as good as you are. So, what’s it going to take to bring your best version of yourself to your business?
At Nacre we embrace and worship the spirit of improvement. We don’t want all our businesses to look the same.
For the full details on Nacre and everything we do and offer, listen to the episode.
If you already know you want to get in touch with us, give us a buzz on 0448 316 319. (We love repeat offenders, by the way.)
Let’s do some business brilliance together.
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Audits, audits, audits. Back in 2018, I remember the topic of auditing getting some huge heat. What is it? How does it work? How much will it cost? Will I cry? What difference will it make?
From the time it takes to prepare an audit, to having the right clearances and police checks, the subject of auditing can take its toll on some.
That’s why it’s such a pleasure to have Susan Hawkins on the PPMP Podcast this week. As the Founding Director of PQplus, Susan and her team create practical and cost-effective solutions that help providers get the most from managing their NDIS compliance obligations.
Essentially, it’s all about approaching audits with more confidence, and handling them with less stress. Like music to most of your ears, am I right?
There is much covered in this episode with Susan, from her insights on emerging themes from businesses who have completed an NDIS audit, to how to get your team onboard with Quality Management.
Susan demystifies quite a few things in the (typically) daunting world of audits, but one of the most prevalent is the difference between compliance and quality management systems. If that’s something you’ve found challenging, this episode is more than worth listening to, as Susan shines a light on the confusion.
Another gold nugget you’ll discover in the episode is the importance of maintaining momentum between audits.
Susan does more of her demystifying magic on this one, giving us insights into what auditors generally look for, as well as what should really be happening in between each audit.
Have you thought about how you can make sure that momentum continues in readiness for the next check up?
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Let’s not pretend that recruitment is a walk in the park…
What’s more, trying to find recruitment guidance, tips and tricks to help you on your way can be even tougher.
That’s why we created the Recruit Like A Rockstar webinar event, which delivers you fast-moving, uber-practical, and genuinely helpful recruitment strategies to take with you for ultimate success.
Already know you want to register for the webinar? Click here now.
You can hear all the details in the latest PPMP podcast episode, where I break down everything we’ll cover in the webinar.
For now, here’s a brief list of the gold-coated tips we’ll be sharing: Taking a whole business approach - how to create a unique and compelling package Being crystal-clear on performance expectations How you can improve on recruitment strategies you may already have in place How to partner with recruiters The role of exceptional leadership in the recruitment process How you can leverage your recruitments (A.K.A. the secret sauce to recruitment)
We’re also going to share some awesome success stories that you can take home after the session. (These stories are also a great form of motivation, so get pumped.)
The simple truth is that hope is not a strategy for recruitment. You’re going to need a lot more. By being mindful, structured and organised, you can position your business with authority in the marketplace.
Pro Tip: Joining the webinar LIVE is always best - you’ll not only get to ask any and all questions on your mind and interact in the chat box, but you’ll also get access to a high-value freebie!
What approach are you taking to recruitment?
Lighten the heavy recruitment load with our practical pro-tips and tricks all in a convenient, interactive platform.
It’s time for you to recruit like the rockstar you are...Register your spot for the Recruit Like A Rockstar webinar now!
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
From the importance of rest to working in a COVID future, navigating the HR world can certainly feel intimidating as a business owner.
It’s for that reason I’m so pleased to have Christopher Smith on the newest PPMP episode this week.
Chris is the Founding Director of Happy HR – an all-in-one cloud-based HRIS and enrolment platform with support from degree qualified HR professionals.
Chris and I get right into things from the get-go with a long and deep conversation surrounding the COVID vaccine.
He shares his thoughts on vaccines in the allied health workspace, including the phases you should expect as we continue moving through this COVID-2021 world.
Seeing as the idea of vaccines can cause stress for many, it’s important to understand that this is going to be an obligation for employees at some point. In turn, it certainly helps to have insights from HR experts like Chris.
Other talking points in the episode include contractors and casuals, forgotten claw back clauses, as well as a look at organisational culture.
One of the biggest questions Chris urges business owners to think about is, “What is my work culture?”
If you haven’t already, it’s time to take a real thorough look at your company’s culture.
What does your team think about your environment? Work-life balance? Remuneration? Development? Values?
Culture is about having strategies that work for the type of business you are. It’s also about recognising that culture comes from the leader and works its way down.
Culture is not a set-and-forget kind of thing. It is dynamic and ever-changing…like a garden in need of attention.
Another element is about truly listening to your staff. Ask yourself questions like, “Do I value my staff? Could I be perceived as taking them for granted?”
If you aren’t putting things into place to demonstrate that love and appreciation, you can lose great people.
So, what are you communicating with your culture?
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
“Your level of success rarely exceeds your level of personal development”
One of my all-time favourite quotes, and one that so perfectly ties into this week’s new PPMP episode with Michelle Terkelsen - one of the Founders and Managing Directors of People Leaders, alongside Jan Terkelsen (who couldn’t make it this time around, but will be joining us to share even more leadership insights in a 2.0 episode in the coming weeks).
From revealing what they do with their Mastermind Programs, to their experience during COVID 2020 and their observations about leadership at the time, this episode is chock-a-block with valuable leadership insights for all allied health business owners.
Self-leadership is a prevalent topic in this episode. It really urges us to stop and think about whether we’re investing in ourselves enough. Because, as I always say, your business is rarely going to be better than you are.
When was the last time you looked to expand your leadership toolkit? Have you stepped into your leadership power yet?
Another highlight of the episode is certainly our discussion on Leadership Shadows. You’ll have to give it a listen to fully understand what I’m talking about, but a glimpse into the concept is that it’s all about lighting up those blind spots to put you back on the right path.
You are in some ways metaphorically training to run a marathon in business. Just like training properly for a marathon in a way that suits your abilities, finding your leadership power is about doing those sustaining practices that are unique to you, relevant, and impactful.
It’s not about what you do and don’t do, it’s about your commitment to yourself and stepping into your leadership power.
I’ll leave you with this gem to think about:
How are you prioritising your own leadership development?
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Everyday Independence is an allied health business that supports people with disability to reach their full potential and to enjoy an everyday life. They build on what is working and create changes in areas that are not by doing OT, physio and speech pathology.
In this episode of the Private Practice Made Perfect Podcast, the Everyday Independence team - Ingrid Cole, Mal Healey and Leanne Healey - share their experience on how using a social model of disability and becoming a people-centered practice has helped them improve their team, participants, and business.
Episode highlights: The roles of Ingrid, Mal and Leanne in Everyday Independence. What Everyday Independence is all about. The locations where their services are offered. Growth of Everyday Independence in the last 12 months. The changes needed to deliver services to participants under the NDIS. Where they got information on progressing towards a social model of disability. Impressions and comments of therapists who have shifted from medical type practices to more contemporary and person-centered practices. What a person-centered organisation looks like. The employee value proposition of Everyday Independence. Recruitment, workforce, and development training. The good bits they love about the NDIS. Challenges they have with the NDIS. The future of the NDIS and Everyday Independence. Career pathways in their organisation. Sharing learnings through their business journey
Useful Links
Everyday Independence Website
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
While there are certainly people you can hire to handle the legal aspects of business, understanding at least the basics yourself is worth its weight in gold.
What do you know about negotiating commercial leases? What is Sham Contracting and how can you stay aware? Have you got your exit plan sorted?
This week’s guest is a repeat offender on the PPMP Podcast, having appeared for a total of three times. It’s none other than Jeremy Streten, Lawyer and Director of SMS Legal, as well as author of a very fabulous book, The Business Legal Lifecycle.
Like always, Jeremy is here to share more of his incredible insights and tips when it comes to the legal aspects of business - those within the allied health sector in particular.
Understanding the legalities is absolutely crucial regardless of the size of your business. As you’ll hear throughout the episode, Jeremy continues to stress the importance of understanding your legal obligations as a business owner…inside and out.
In the episode Jeremy and I chat about commercial leases, independent contractors, as well as his book and how it helps business owners understand their relationship with the law. We also discuss the forever-dreaded “W” word…otherwise known as your “in case of emergency” or “exit plan”…your will.
So, it’s time to get out those pens and papers because if there was ever a time to take notes, it’s now with Jeremy’s must-have insights.
At the end of the day, as long as you speak to the right people and get on top of things early, you’ll feel a whole lot more comfortable knowing you’ve got things handled. And we all know that comfort = less stress…something we all enjoy hearing (especially during these times).
In the wise words of Jeremy: “Don’t be afraid to go and get the advice.”
When it comes to all legal aspects of business, it’s always better to be safe than sorry.
Nacre Links:
Website
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My guest on this week’s PPMP Podcast episode is perfect proof of why business owners should never stop learning. It was a pleasure speaking with Shae Rodgers - Certified Practising Speech Pathologist and Founding Director of Small Talk Speech Therapy in New South Wales.
In the episode you’ll hear Shae discuss her many side passion projects, her visions for the next five years in terms of her business and the NDIS, as well as managing while she was on maternity leave and how podcasts have become a huge part of her life. (Get your pens out because she’s got some fantastic recommendations).
Learning is what drives us through life. What drives us to want to get better at everything we do. As a leader, wanting to be better at leading is not only going to benefit yourself, but perhaps even more so your business and your team.
As with every guest, Shae shares her best tips for other business owners - and you don’t want to miss out on these.
Without giving it all away, one of the most prominent ones centres around getting back to the real core of things.
Why are you doing this? Why did you get into this in the first place? What motivates you?
These are just some questions Shae urges other business owners to ask when things start to get tough.
It’s almost like re-learning or reacquainting yourself with the heart of your business and where it all started. And once you’re clear on that, you can float through and perhaps even connect with others who are in the same boat - which we all know is a great way of helping us get through even the most challenging times.
As I always say, your business is only as good as you are. And what better way to grow and get your business where you want it to be than to learn as much as you can every single day?
Nacre Links:
Website
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Whether you’re already in the midst of it or thinking about getting started, navigating a “business marriage” can be one of the most rewarding experiences when running a business.
But that doesn’t mean it doesn’t come with its challenges.
Business partnerships are beautiful things (hence the “business marriage” term I’ve coined), and just like regular marriages, it can be difficult finding that perfect person.
That’s why it’s so wonderful and encouraging to hear about success stories like that of Principle Occupational Therapist Melissa Bryan and Principal Clinical Psychologist Annabelle Griffin from Crisalida - a therapy centre in the Northern parts of Melbourne.
From reminiscing on their partnership to their learnings during COVID, they open up on this week’s newest PPMP episode.
While this is a great episode for anyone who co-owns a business or is thinking about it, there are also plenty of insights on leadership, staff support, and recruitment - important insights for all business owners.
Melissa and Annabelle also share their wonderful words of wisdom for other business owners (not just those in business partnerships).
Quite simply put, their best advice is that it’s worth it.
As Annabelle shares,
“It’s possibly more work than you think it’s going to be, but that doesn’t mean it’s not worth it.”
You’ll hear their full tips in the episode, but one of the biggest ones that stood out was about knowing that your partner is fully committed. No one likes walking on eggshells with others, and it’s no different when it comes to business partnerships.
Can you be open and honest with your business partner and vice-versa? Before going into business with them, can you trust that they will put as much time and effort in as you?
These are all crucial questions to be asking as co-business owners when navigating a business marriage.
Nacre Links:
Website
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If there’s anything we took from 2020, it’s the importance of being ready-to-go at any and all times. We’ve learned the importance of gathering information, making great decisions, and trying to fall back on that spirit of “onwards and upwards”.
At Nacre Consulting, we’ve been busy-bees getting lots of good things done. (There’s even some nice surprises coming up, so keep your eyes peeled).
We’ve seen a ton of new members over the summer (a special welcome to all of you) into our accelerator program. With boardrooms meeting, coaching groups thriving, and new members galore, we’ve been feeling pretty sunny at Nacre Consulting.
But what’s really stuck out lately is the worry around waitlists. Who here wishes their waitlist system worked better?
Managing waitlists is a whole business activity. It needs excellent management, exceptional leadership, and executed actions.
As part of this week’s new PPMP podcast episode, I’m so excited to announce our upcoming web event:
Taking Your Waitlists from Worried to WOW!
While many business owners already know what to do in the waitlist department, our webinar is basically topping that off. Gold plating it. Adding that cherry on the waitlist cake.
These are some main areas we’ll be covering in the webinar: How to profile your clients effectively and create a waitlist care plan. The power of cool communication with examples, stories, hints and tips to bring it to life. What could you be doing differently for you wait-listers? New service ideas and leveraging technology. Rethinking the way you deliver services to increase business flow. Your role as a business leader - how to create a vibrant waiting zone to add value.
How are you going to manage your waitlist? Even the best waitlist plans in the world need to be executed in the most effective way.
Join us on Thursday 8th of April at 7:00PM to take your waitlist from worried to WOW.
Nacre Links:
Website
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Embracing your leadership role is important in many ways in a personal sense, but what about viewing it from your team’s perspective?
Is your team being held back because you haven’t fully stepped into your management leadership role?
This week’s new PPMP episode asks us to question exactly that, as Hannah Dunn joins me to chat. Hannah is the Founding Director of D.O.T.S. Occupational Therapy for Children.
In this episode, she takes us through her business expansion, recruitment challenges and strategies, as well as her 2021 predictions.
What stands out the most, though, is her journey embracing her own management leadership role. By stepping further away from the clinical side, she’s been able to watch D.O.T.S. grow more than ever before.
If you’re looking at embracing your leadership role more, but not sure where to start, this episode with Hannah is sure to incite inspiration. And if you’re not, well, everyone can learn something from her tenacity.
Hannah’s story and leadership journey demonstrates the value of taking that leap and stepping out of clinical work. She shows us that once you take that time to truly focus more on your leadership role, your impact is actually amplified.
You can create remarkable customer service and clinicians, who can then can disperse and spread the ripple of impact.
Are you yet to take that step? What is holding you back?
Have you thought about how much your team can grow and the impact you can make by stepping more into your management leadership role?
Nacre Links:
Website
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Conquering fears as a business owner is never easy, but overcoming recruitment fears in particular is something I’ve noticed many find challenging.
At the end of the day, though, it’s worth questioning why it can feel so challenging.
What makes recruitment difficult for you?
Perhaps it’s the fear of finding the perfect person for your team. Or the fear that you might lose clients if the new team member doesn’t fit in right. Or the fear of being able to maintain the same level of service.
Fear is so often sitting and bubbling at the bottom of our thoughts, so it’s important to let it rise to the surface. If you never acknowledge it, you’ll never know how to conquer it.
It’s no different for Susanne Goldin, who opens up on the latest episode of the PPMP Podcast.
As the Founder of Mindfulness in Movement - a clinic that offers mobile exercise physiology services across the Sunshine Coast - Susanne shares her experience overcoming recruitment fears.
With so much on her plate, it’s inspiring to hear how she’s overcome fears not only about recruitment, but also about her leadership, and financial fears.
In this newest episode, Susanne explores how to get comfortable with recruitment using preparation, overcoming fears surrounding transitioning her clients over to her team, as well as her pro-tips for recruitment (like the importance of an Employee Value Proposition).
There are plenty of intriguing things to think about when listening to Susanne’s story, but one of the most interesting is thinking about your assumptions.
Whether you’re in the process of recruiting someone, or unsure about whether to get support from others like a financial coach, are your assumptions acting as a barrier to overcoming your fears?
Nacre Links:
Website
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What have you learned along the way as you’ve come into your own? For Sarah Teoh, Director and Certified Practicing Speech Pathologist of Look Who’s Talking, the lessons never end.
It was delightful to have Sarah on the latest episode of the PPMP podcast. She walks us through her clinic’s beginnings 17 years ago (yes, pre-medicare days) up until now.
A lot of it has been about stepping up to become more team facing, which is a major talking point in the episode (and a common goal for many allied health business owners). It’s no different for Sarah, who explores how her team is growing and why she feels the need to become more team facing.
This ties back into the notion of learning along the way and differentiating roles. It was an opportunity for Sarah to question whether she really knew what to do. By doing that, she was able to differentiate all the hats and stop blurring the lines between roles.
If you’re juggling several roles, how can you differentiate them? Are the people in your team able to develop themselves and get a real 360 degree view?
I have no doubt that many of you can relate to her story. From learning the “what-not-to-do’s” to learning to recruit the right people for her team, there are so many inspiring nuggets throughout the episode.
Another important part of the episode is Sarah’s reflection on her long-term goals. She strives for a day where she can shut herself off to plan the future...something many of us need but don’t often get the time to do.
What is it that you need to know when thinking more long-term? Where do you want to be in the future?
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Investing in yourself and managing fear present themselves in many ways when you’re a business owner.
Perhaps you’ve got a few non-negotiable weeks scheduled throughout the year for recharging your batteries. Or perhaps it’s overcoming fears to set a bigger vision for your business.
For Kait Cummins, Founding Director of The Play Project, it’s both.
What a pleasure it was to have Kait on this week’s newest PPMP episode. She walks us through her business journey, describing what it looks like now whilst reminiscing about how she got there.
From the benefits of hiring a solid admin team, to the importance of pooling learning lessons, the golden nuggets in this episode are gleaming bright as ever.
There are even some tidbits for those looking, or who are already in the process of, shifting away from a hands-on position to a more directorial role. Kait describes this transition as she explores her focus areas during the process.
But among all these wonderful insights, what stands out most to me is this idea of learning about investing in yourself and managing fear. Two vital concepts that so often get swept under the managerial rug, or shoved aside into the “later” pile.
What are you doing to invest in yourself? To recharge those batteries?
In the words of Kait, “recharging is heaven”.
Through taking time for yourself, you give yourself the ability to control your mind and work through those fears and challenges that have been running through your thoughts.
Are there certain fears that are holding you back from doing something you've always wanted to do in your business?
Nacre Links:
Website
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Making the shift from clinician to business owner is a massive step for anyone.
For Lydelle Joseph, Director and Speech Pathologist at Connecting Dots for Kids, becoming business-facing is just one part of her incredible story.
Her business journey is inspiring to hear, from battling with imposter syndrome, to trading and expanding during COVID, to seeing her leadership skills evolve more than ever before.
It’s motivating hearing her journey on the latest episode of PPMP. She walks us through her first few years building the business, all the way to navigating the pandemic. You’ll also hear some amazing insights on evolving leadership skills, as well as how brand colouring can be utilised to tell your story.
Listening to Lydelle brings about the perfect occasion to take a step back in time. It’s an interesting opportunity to whip out your notebook and favourite pen and reflect on your humble beginnings.
What did you think it was going to be like when you were starting your business? What were your goals or values at that time?
Your business journey is what makes you who you are today. It’s important to take time out of your busy year to look back on how you and your business have developed over time.
If you’re in the growing pain phase of shifting from clinician to business owner, get a solid plan in place. Set certain targets for both in-office and outside of work hours so that you’re not doing a sort of double-job dilemma.
What can you be doing to get more of the business activity and leader management done during daylight?
Nacre Links:
Website
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For those who are wondering how to exit or sell your business, I bet the first thing on your mind is making sure it’s a seamless process.
Less complexities = less worries.
But where do you even begin? What steps are the best steps to take on this (seemingly) long and winding path?
Luckily, this week’s PPMP podcast guest is here to help.
Julian Whitehead, partner with Whitehead Legal, exclusively advises commercial matters in the healthcare landscape throughout Australia. From veterinarians to health entrepreneurs, Julian has been serving allied health practitioners for almost a decade.
No matter if your business is a startup or a large-scale clinic, Julian’s essential tips and insights are here to make things easier.
At the end of the day, it’s about recognising that you have something sellable. A sellable entity with commercial value.
Julian and I dive deep into each topic and the process behind exiting or selling your business. We take you from start to finish - from succession planning, to getting ready to sell, to the many steps involved in selling.
Our conversation basically demystifies the legal side of it all - something I personally appreciated when I had my practice. (Good thing my lawyer was my neighbour - quite a few helpful over-the-back-fence conversations there.)
Do you have an exit plan? Have you thought about starting to build and protect assets if you’re going to sell?
When it comes to learning how to exit or sell your business, there is never any harm in talking to a lawyer and getting the right advice.
If you get yourself and your team ready early, there will be less complexities in the long run.
So buckle up, get that notepad ready, and get set for a value-packed episode.
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
What role do you think technology plays in allied healthcare? It’s pretty clear by now that many practices have embraced telehealth, but how can we keep the momentum going?
Essentially, we are in the midst of a digital transformation event. The power of technology in allied health is more evident than ever before.
Re-imagining healthcare is all about embracing digital health innovations in this new digital age.
While there is undoubtedly a lot of value in the traditional in-person model, an augmentation or enhancement to modernize healthcare is how we will evolve.
I bet you’re pretty keen to hear more, right?
Fear not, for this week’s PPMP podcast has all the goodies when it comes to emerging trends in the digital health marketplace.
And who better to get us excited for this digital movement than Yianni Serpanos - Founder and CEO of Coreplus and Founder and Executive Director of HealthTechX.
It was an absolute pleasure speaking with Yianni. His drive to make a difference by modernizing and transforming healthcare using innovative thinking is incredibly uplifting and powerful.
There are so many golden nuggets in this episode that I have no doubt you’re going to need a notebook on hand to write it all down (trust me on this one).
We get deep on the topic of the power of technology in allied health, along with his thoughts on how 2020 has affected business owners, the value of SMS, and the concept of the digital health nomad.
One of the biggest takeaways from this episode is a reminder that allied health service delivery is not only one-on-one and it doesn’t fit in one type of box.
We are free to open our minds and take things further. And there is no better time than now with these enormous shifts that have occurred due to the pandemic.
Being able to use our scarce resource of time in a more optimal way to design our lives is incredibly powerful and valuable.
I mean, think about it:
How can we blend real world settings with digital world settings to continue helping people with their healthcare goals?
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
When faced with a great deal of challenges and hardships, how can you make the most of a difficult year? There’s no hiding that 2020 was a rough one, but what can we learn from it?
I’ll admit that my toes start to curl at the mention of 2020 being a “write off”. Sure, it wasn’t the year any of us signed up for, but it was the one we got.
2020 has - and will continue to - bring incredible learnings along with the enormous suffering and difficulties we’ve witnessed.
Even if things are not the same as they once were, there are still always lessons to be learned.
If you’re still struggling to find the silver lining on the 2020 cloud, then I have no doubt this week’s PPMP podcast will help.
Sonja Walker, Founder and Director of Kids First Services, joins the podcast once again for an unbelievably insightful episode on making the most of a difficult year.
We talk all-things 2020 including her post-COVID learnings, team progression, and self-care.
We also explore her book, School Ready, and how it’s impacted her life both professionally and personally.
Listening to Sonja’s journey creating School Ready brings the question to mind:
Is there something you’ve got on the back burner that you’d love to create or publish? If something is holding you back, why?
Regardless of the pandemic or not, making the most of a difficult year and supporting one another is important in all walks of life.
Whether you’re still struggling with finding any positives in 2020 or just keen for some fresh perspective, this episode is a must-listen for anyone in allied health.
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Hello [First Name]
“Life is not measured by the number of breaths we take, but by the moments that take our breath away” - Hilary Cooper
One of my all-time favourite quotes, and one I’ve found rather appropriate for this week’s PPMP Podcast topic at hand:
Celebrating success.
After speaking to quite a few of you in the last couple of weeks, as well as scrolling through social media, I’ve noticed a trend:
“Bring on 2021!”
“Oh my God, let’s just get this over with because I’m checking out of 2020.”
“2020...what a ride off...what a waste...what a total disaster of a year…”
Of course, I’m not going to deny what a remarkably challenging year 2020 has been, but I personally could never write off an entire year.
No matter how much despair and hardship a year may bring, the speed bumps along the way are what make the year more interesting.
2020 has been a year packed with reflection, opportunity, creativity, and all sorts of fascinating experiences.
And that’s exactly why this week’s episode is all about learning how to celebrate your personal success, team success, and business success.
Before listening, though, I urge you to take out your notepad and jot these questions down: What did you gain and learn from 2020? Where have you succeeded personally in your life? What kind of standout moments have there been with your team in 2020? How can you wind things back and check in more on business milestones?
Those are just some of the questions I leave you to ponder over in the episode, but you’ll have to listen to get the full picture.
Make celebration a part of your business and team rhythms. Make it meaningful, genuine, and a little anticipated as well.
Looking back on 2020 doesn’t have to be all doom-and-gloom. Instead, make sure you are acknowledging the personal triumphs, team successes, and business victories you’ve had along the way.
Now I want to hear from you...
How will YOU celebrate your personal, team and business success?
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
When was the last time you decided to shake things up?
Paediatric therapy professional development has been something I’ve been dedicated to for a long time, and that is exactly what you’ll hear about in this week’s brand new PPMP Podcast episode.
In a nutshell, I’m gatecrashing my own podcast with a special episode dedicated to announcing some exciting news:
The launch of Therapy Team Talk!
We are beyond excited to announce this news, and we're also more than ready to break out the champagne (it’s always happy hour somewhere in the world, right?).
Before anyone panics, though, I’d like to take a quick moment to reassure anyone who is already a member of Team Talk:
Nothing is going to change for current members.
You will still have total ongoing access to hours and hours of training, as well as all the resources.
With Therapy Team Talk, we are building and growing a community learning group, opening each other’s eyes to endless ideas and possibilities in the realm of professional development for paediatric therapists.
I realised that I have the ability and the resources to bring together so many remarkable Australian clinicians. With Therapy Team Talk, these clinicians are able to not only participate in the learning program, but are also able to share what they know.
That’s why Therapy Team Talk is a step ahead of the rest. This program takes things further by celebrating the local heroes through building a cross-discipline clinical community. What’s more, this community has a laser-focus on child development, serving children and families, and partnering with educators.
After all this talk I think it’s time we walk the walk, and we can do exactly that by giving you access right now to the shiny new Therapy Team Talk website!
On the Therapy Team Talk website you’ll discover: All our partners How we’re focusing on monthly clinical training with Aussie guest presenters Focused paediatric topics The opportunity to chat, ask and discuss
So, listen to the full episode for everything you need to know about the Therapy Team Talk program.
Remember to get in quick because we’re having a special deal for the early birds who are keen to join.
See omnystudio.com/listener for privacy information.
There are so many things that team members need to be able to do in your clinic. One of the most important is providing great customer service to clients. But did you know that it is possible for us to automate the mundane, day-to-day tasks that can take up so much time when we do it manually?
Hootan Mohseni founding director of Cliniq Apps shares with us valuable information about Cliniq Apps. Cliniq Apps is an easy and effective way to free up your team to be able to do higher value tasks - from appointments, confirmations, reminders, and many more. He also tells us about the benefits of automation, how to start with Cliniq Apps, its best features and plans for the business.
Episode highlights: A background on Cliniq Apps. The benefits of automating tasks in a business. Fears and feedback around automation. Starting with Cliniq Apps. The great things about the customer satisfaction survey in their system. Gauging your team’s performance through Cliniq Apps. How Cliniq Apps automates and fills people’s calendars. Hootan tells us more about the customisable app for clients that can be built within Cliniq App. The future of using personalised apps in health businesses. The power of Cliniq Apps and what it can do. Current features of Cliniq Apps and planned releases.
Useful Links
Cliniq Apps Website
Cliniq Apps Facebook
Cliniq Apps Twitter
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
There are so many things you can learn from private practice owners and in this episode of the PPMP podcast we are going to hear some pearls of wisdom and tips on running your own private practice and, eventually, opening up a second clinic.
My guest Amanda Abel of the Northern Centre for Child Development shares with us her experience in operating a private practice, expanding, lessons she’s learned and so much more. Amanda combines her knowledge on behaviour modification with the attachment principles from the Circle of Security Parenting® (COS-P) training program to provide families with practical strategies that are sensitive and responsive to their child’s emotional needs. If you are a private practice owner wanting to expand your business, this is something you’ll definitely want to listen to.
Episode highlights: Updates on Amanda’s business in the last 2 years. Big lessons that she has learned. Recruiting and working with her team. The reason why she built a 2nd centre. The difference between building her 1st and 2nd centre. The surprises she has gone through in her business. A look at Amanda’s typical week. Leading 2 teams across 2 sites Secrets for the retention of people. Running in-house training. The changes her leadership has gone through over the years. The best thing she did for her business. Practice management software they use and integrating it with their new website. Their social media strategy. Plans for their business in the coming years. Changes that business owners are experiencing. Words of wisdom from Amanda.
Useful Links
Northern Centre For Child Development Website
Northern Centre For Child Development Facebook Page
Northern Centre For Child Development LinkedIn
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Websites are homes of businesses online. And as we do in our real homes, we need to also secure our online homes. It’s one thing that we sometimes forget but is very important that we put time and effort into.
In this episode of the PPMP Podcast, Ingrid Moyle, the Founding Director of Heart Harmony Communications joins us to talk all about websites. This is a very interesting topic for allied health business owners as this is, more often than not, not in our zone of genius. So, we really need to be well informed about it so that we can make the right decisions for our online home and business moving forward.
Episode highlights: Ingrid’s work in the website world. Examples of things that hackers do on websites. The problem of websites not being updated. Ten website unmentionables GDPR and how is it relevant to securing websites. The services they offer to allied health business owners to secure their websites.
Useful Links
Updating Your Wordpress Site
NDIS Support Worker Agency Manual
Heart Harmony Communications Website
Heart Harmony Communications Facebook
Heart Harmony Communications Twitter
Heart Harmony Communications LinkedIn
Heart Harmony Communications YouTube
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
“My team all have different [behavioural] styles for a reason. It’s a conflict if they don’t know about those different styles, but it’s power when they do.”
Such a powerful statement from this week’s PPMP Podcast guest, the ever-amazing Cate Schreck, Founding Director of Lightbulb Training Solutions (LTS).
Understanding people skills in the workplace goes much further than a simple team meeting. There’s a highly effective method for assessing behavioural traits, and it’s probably not what you may think.
In this episode, Cate walks us through the intricacies of DISC Profiling - a method for assessing behaviours to help improve teamwork, communication and productivity in the workplace. DISC Profiling is made up of four behaviours: Dominance, Influence, Steadiness and Compliance. BONUS: Get your free DISC Leadership Assessment Samplehere!
Cate takes us through the power of profiling, its role in recruitment, how it’s useful for leaders, and much more, including her reflections on COVID.
Different people embrace, cope with, and adjust to change in various ways. We all have different styles of doing things. Thus, it’s only natural for people to respond to things in the workplace in different ways.
One of the (many) standouts from this episode is the use of a DISC Assessment for building on your leadership skills.
From a leader’s perspective, the first place you should start with is getting to know yourself before facing your team. Being self-aware is remarkably powerful as a leader.
Understanding what your style is, helps you learn how to lead your team, as you’ll know where your strengths lie, and also where you might need to improve. Through adjusting your leadership style, you can get the best out of people in your team who might not share the same style as you.
Consider this: How can you impact any of your knowledge on your team if you aren’t that familiar with your own leadership style?
As I leave you with that question to ponder over, I would also like to wish you all a safe festive season and a happy and healthy New Year.
See omnystudio.com/listener for privacy information.
It’s official...2020 is coming to a close. And boy oh boy, what a year it’s been. While I’m sure many of you are keen for a break, have you really thought about how you’ll prepare your business for 2021?
There have undoubtedly been a ton of challenges throughout 2020. But, this year has certainly been full of opportunities and silver linings as well.
Many business owners have come out of this year with strengthened teams and systems. They’ve truly magnified the impact they’ve had as business owners on their teams, which has translated to their clients.
This week’s PPMP Podcast episode centres around the notion of business planning and getting your business prepared for handling the year ahead.
One of my jobs as an Allied Health Business Coach is to help business owners plan the year ahead. Just because 2020 has been hectic, it’s not a reason to fall back and think, “I’ll get to it in January...I’ll do it after December...I’ll do it in the holidays…”
The thing is that we all know what happens...
Things don’t always get started, and if they do, they don’t always get finished. What happens if you end up back in the business crazy? Organising clients, organising your team, resources, rooms and referrals.
The business-craziness creeps up on us far before we are potentially ready for it.
A debrief is one of the most powerful tools for every business owner when forming their business plan for the New Year.
It’s time to get thinking:
What do you want to carry forward in your business in 2021?
See omnystudio.com/listener for privacy information.
It’s only normal that we all feel a little fizzled out at times.
Things might start slowing down, or our energy levels just aren’t as vibrant as usual. Especially during the pandemic, it’s easy to feel like we’re losing our drive for certain things in our lives.
It can leave many of us thinking:
How can I continue finding the passion and drive within my business?
This topic ties in perfectly with this week’s PPMP Podcast guest, Bernadette Dutton, Director and Principal Speech Pathologist at Loqui Speech Pathology. She’s also the winner of the 2019 Speech Pathologist of the Year award.
Bernadette takes us through her journey growing her business, and how she blended her passion for education with her professional experience. This led to her rapidly growing business, which has now gone national.
From sharing her leadership style to her journey through COVID, there are many insights to be had for all business owners from this Episode.
Bernadette also discusses the importance of learning from your team, finding out their passions and goals to give them the opportunities they need to continue thriving.
So, as you listen to this week’s Episode, keep this in mind:
As long as you’ve got drive and passion for what you do, you’re unstoppable.
See omnystudio.com/listener for privacy information.
Thinking time - are you doing enough of it?
Getting into the habit of thinking about your thinking is going to be one of the most important things you do to round out the year.
And what a year it’s been.
But reflective thinking isn’t reserved for just 2020. Reflective thinking is important for business owners at every point, pandemic or not.
Reflective thinking is all about the habit of granting yourself time to think thoughts all the way through to the end.
How many times have you had a passing thought fly by as you work, but feel too busy to think about it?
We often brush it off with a, “Oh, I’ll deal with that later.” But then, most times we never do.
That’s why this week’s PPMP podcast centres around this idea of reflective thinking.
Getting into the habit of thinking about your thinking brings consciousness to something - a question or event that has already occurred.
Essentially, you’re giving yourself permission to explore this past event further, teaching yourself and confirming what you already know.
In the episode, you’ll learn exactly what reflective thinking is, its benefits, and how to find time in your day to do it.
Reflective thinking brings immense value to your team and business, which you’ll find out by listening to the Episode.
So, what do I leave you with? This all-important question:
How can you start making reflective thinking a habit?
See omnystudio.com/listener for privacy information.
Ever related to the term “imposter syndrome”?
Is the term “fake it ‘til you make it” really something we should live by?
How can a business become even busier than before the pandemic hit?
In this week’s brand new PPMP Podcast episode we’re answering all these questions and more with Madeleine Buchner: Founder and CEO of Little Dreamers, Australia’s leading Young Carer organisation working with young people who provide unpaid care for a family member with a serious illness.
At just 27 years old, Maddy has 40 staff across three states in Australia and a growth rate at Little Dreamers of 155%.
Among many things, Maddy’s story and the journey of Little Dreamers is truly a testament to the power of communities coming together within the allied health sector.
Not only does she reveal the ins-and-outs of how Little Dreamers works, but she gives some wonderful insights on her leadership style and learning moments as a young CEO.
From crying in front of your team to spilling food down your top on a morning Zoom meeting, Maddy gives us some raw insights on the power of vulnerability as a leader.
Leadership is messy. It’s confronting, glorious, and surprising. You can grow with it, you can grow around it, and it’s a day-by-day adventure.
One of the biggest points that stands out in this episode is the experience of growing pains during rapid business growth. As a self-proclaimed control freak, Maddy struggled to trust others with certain elements of the business as it began to flourish.
It begs the question: Are there certain areas in your business that other people could be taking off your hands?
What areas of your business have you been neglecting because you’re focusing on a task that could be done more efficiently by someone else?
See omnystudio.com/listener for privacy information.
As this crazy year rounds itself up, it’s time to start looking at strategies for effective team retention in your business.
Well, I’m sure there are plenty of things you’re looking forward to doing to finish off 2020.
But why should Intentional Retention be at the top of your list?
It's become pretty clear that team retention is a hot topic after speaking to many allied health business owners over the past several months. I’ve been hearing a lot about unsettled teams and things becoming a little unglued.
“What can I do to keep them onboard?” “What am I doing wrong?”
If you’ve found yourself struggling with finding powerful strategies for effective team retention, then this week’s episode of the PPMP Podcast is here to help.
I dive into all-things team retention, including the common trends and problems I’ve noticed when speaking to many other team leaders.
Team retention is about looking at things in a strategic and intentional manner as well, rather than just in a hopeful kind of way.
And that’s exactly where the term “Intentional Retention” comes into play in this week’s episode.
Intentional Retention means that you are striving towards retention in a purposeful and strategic way. Get rid of the “I hope they like me” talk and the “fingers-crossed” attitude.
Instead, think about what it’s going to take for your retention strategy to shift from hopeful to know-ful (there’s a brand-new word you can add to your business dictionary).
Let’s get thinking: What can you be doing sooner rather than later to retain the people in your team?
See omnystudio.com/listener for privacy information.
Challenging yourself and taking risks in business may seem like a foreign concept. It’s a scary thought, one that we aren’t accustomed to since taking the easy road is...well...easy.
But is “easy” allowing you to achieve the outcomes you want and need as a business owner?
Stories like Holly Puckering’s are what many of us need in a time like this. COVID-19 has stripped away our plans, shifted the way we deliver services, and changed life as we know it in general.
Holly is the Director of Mouth Works Therapy Centre in Tasmania. Her business has grown exponentially in the past two years, a lot of that even during the pandemic.
Through taking some risks and challenging herself, Mouth Works has expanded both physically and financially.
With so many of us struggling through these times, it’s motivating to hear Holly’s journey. From her practice’s agility to adapt to COVID, to reimagining clinical pathways to clients, Holly tells-all in the latest PPMP Podcast episode.
Take risks and do it knowing your own reservations...knowing why you’re feeling those reservations.
Now, I’m sure many of you are flooded with the thought of COVID when it comes to even so much as thinking about challenging yourselves and taking risks. “Isn’t COVID unpredictable enough as it is?”
But that’s exactly why Holly’s story is so inspiring. In her own words: “Even if we’re not getting it right, we are rising to the challenge.”
Holly asks us to challenge yourself on the reasons why you’re putting things on hold.
What core values are you holding onto that are stopping you from really pushing what you’re doing into new domains?
See omnystudio.com/listener for privacy information.
This week’s focus is on the power of honest conversations and self-care in business. Those are truly two of the most powerful, impactful things you can do right now to further your life both professionally and personally.
As business owners, many of us forget the other side of it all. There are many pieces to the puzzle, and taking care of ourselves makes up a big chunk of those pieces.
I’m joined by Cate Schreck, Co-Founder and Managing Director of Lightbulb Training Solutions.
Our conversation is really...well...a good old-fashioned conversation! This episode feels like you’re right in the room with us (or rooms since we’re chatting over Zoom, of course), so feel free to get comfy and have a laugh with us.
We talk all-things online shopping, Netflix recommendations, COVID fatigue, self-care routines, staycation ideas, and, of course, my famous Frog Coffin Pancakes (you’ll have to listen to the episode for the recipe).
Naturally, though, there are some glowing business gems scattered throughout this episode - one of them being to know when it’s time to recharge those business batteries.
So, take a little time to relax and sit back - and I’m talking about relaxing both your body and your mind.
When was the last time you had a real good chat with someone? No planning, no scheduling, no dot-points, no expectations. Just a good ol’ honest chat.
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
I’m a firm believer that a clean space translates to a clear mind.
When was the last time you had some “thinking time”? I’m talking about real thinking time, where you can sit down with a calm, clear mind and reflect on many working parts within your business.
Offload all the heaviness you’ve been carrying. Give your brain time to recalibrate.
It truly begs the question: Are you segmenting your time effectively?
During my recent conversation on the PPMP Podcast with Evett Lattouf, we started off with acknowledging the importance of all those good things - cleansing your environment, getting some fresh air flowing your mind, and stopping to reflect what’s really going on.
That’s just the start of it all, though, because our conversation takes a real deep dive into transforming leadership and ownership across many topics.
From learning about how to navigate a husband and wife business team, to controlling your time, to the positives of COVID-19, we cover stacks of must-have tips and insights for every business owner.
As the Director and Senior Speech Pathologist at Speech in Focus, Speech Pathology Services, Evett takes us through a journey of operating a small business - something I’m sure many of you can relate to.
Evett’s story can be a big eye-opener for many business owners out there who perhaps feel as though their leadership skills and sense of ownership need a little TLC. Her words of wisdom are encouraging to say the least.
So, here are a few parting questions I leave you to ponder over throughout the rest of the week:
Have you set clear expectations?
What are your plans for the next 12 months?
How are your leadership skills impacting your team and business?
See omnystudio.com/listener for privacy information.
When was the last time you had a think about your summer programs? Summer revenue? Business during summer in general?
Summer business activity is something you really need to start thinking about in September, and now that it’s October, what better time to get started?
There seems to be a lot of resignation about summer. Business owners appear to experience a combination of low expectations, a lack of planning, and patchy motivation all round.
Why is it that our energy is so depleted by the end of the year that we are so desperate for a break?
What will it take for business owners to pace through the year to avoid a massive crash by the end?
It’s time to shift your expectations on what a successful summer cash flow means. It can be such a productive time for team performance, profitability, and can truly have a sizeable impact on the whole financial year.
Have a listen to the newest PPMP Podcast Episode to hear all my ideas and tips for optimising your summer cash flow.
Now it’s time for the EXCITING NEWS!
We are running a FREE webinar on the 22nd of October at 7:00 PM all about how to Summer Proof Your Business Cash Flow. Learn more and secure your spot by clicking here.
I want to help you all get sorted and well-positioned for this upcoming summer season.
If you join our webinar live, you’ll not only be able to ask me questions and interact with the rest of the crowd, but you’ll also receive a special bonus that you can’t get on the post-recording!
Here are some topics we’ll cover that you’ll need for summer cash flow success: Dancing through the numbers that your business needs Getting creative with summersational services, programs and packages that offer exactly what your current and future clients want Enticing and effective outcomes-based marketing and messaging How you can get clients committed and pre-booking to help you with cash flow forecasting Plus much more
It’s going to be pacey, it’s going to be practical, and perhaps you’ll join us with a glass of wine in hand.
Thursday, October 22nd 7:00 PM (Melb time). Can’t wait to see you all there!
See omnystudio.com/listener for privacy information.
This episode is very much an exploration of my ramblings on Stoicism and its Four Main Virtues, the notion of the locus of control, and how it all applies to you as a business owner.
Stoicism provides a sense of rationality through being able to take an objective view of problems.
Another fabulous talking point is that of visualisation - negative visualisation, to be exact.
The saying “face your fears” often feels like it’s lost a bit of its meaning, which is why the work of Tim Ferris is so promising. In this episode, I also discuss the world of Fear Setting, and how it can provide just as much (if not more) insight into the inner-workings of your business than Goal Setting does.
So, have a think about where you are building resilience in your business right now.
Are there elements of wisdom, self-discipline, justice, and courage showing up in the way you do life and business?
Are you bringing calm objectivity to complex situations?
If you’re interested in this kind of work, jump into my calendar and let me know.
We won't get too philosophical - we’ll always bring things back to application to business.
But there truly is excellent learning sitting outside our allied health world and in the minds of some of those incredible ancient thinkers.
See omnystudio.com/listener for privacy information.
If we choose to see the good, we will always see silver linings despite the circumstances. This is what Stephanie Schlencker has proven to us in running her business Spread the Word Services and current side hustle. You see, COVID did not stop this go getter from pursuing her goals. Aside from running her clinic, she extended her services to her home office, and has also started a side hustle delivering PODD services to other speech pathologists like her. The impact that her business and new home office has made in her professional and personal life has been so positive and she generously shares this with us in today’s PPMP podcast episode.
Episode highlights: Stephanie tells us more about what she’s been busy with in 2020. Current people in her awesome team. Having time and choice flexibility despite and because of the business. Silver linings of COVID-19. The impact her new home office has made for her personal and professional life. Delivering PODD services to other speech pathologists. How she entered the world of PODD services. Developing her new website. Things she has learned about her business in writing her new website. Stephanie’s plans for the next 12 months.
Useful Links:
Stephanie Schlencker LinkedIn
Chris Mc Carroll. Allied Health Marketing
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
Support for your clients should continue and strengthen especially during tough times.
But how do you lead your team in situations such as a pandemic to give their 100% to support your clients?
In this episode of the PPMP Podcast, I’ve invited Carly Treloar, Occupational Therapist and owner of Living Without Boundaries, to talk about how she is managing her team and business through the COVID-19 pandemic.
There’s so much to learn from her experience in growing her business, leading her team and embracing business ownership. I invite you to listen in on our conversation and learn more about dealing with running a clinic in these trying times.
Episode highlights: Carly talks about the status of her business a few years ago. Working through her first transition in business. Juggling through business, family and everything that was happening in her life. The impact of Clinico on her business. Clinico features she loves using. Working with her team at Living Without Boundaries. Delegating work to one of her team members in the business. The things her team does really well. Describing the culture of their organisation. Her experience of ramping up her leadership skills in the last 12 months. Next leadership skill she wants to master. Leading her team through COVID-19. Client support through the pandemic. How she sees her business growing in the next 12 months. Carly shares how she’s embracing business ownership.
Useful Links:
Living Without Boundaries Website
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
COVID-19 has made such impacts in our businesses - both negative and positive. It has been such a journey as we all acclimate to this business as new usual.
In this episode of the PPMP podcast, I’ve invited Lisa Hues, Founding Director of Occupational Therapy Helping Children in Sydney. She will be sharing her experience and how she and her team navigated through COVID-19, coming out wiser, stronger and more hopeful.
Lisa is also sharing details with us on her upcoming New PossibilOTs workshop so do watch out for details on that.
Episode highlights: An update on Lisa’s clinic operations. The current team and business status. Benefits of becoming business and team facing. How her business fared through COVID-19. Her experience using telehealth. Positive outcomes of the pandemic to their business. Describing the changes in her leadership style. Lisa talks about her great customer service team. Delegating to her growing customer service team. Her vision and plans for her business in the next 6 months. Lisa tells us more about the OT Course she offers. Pros and cons of running her course online. Feedback she received on her online program. Her upcoming New PossibilOTs Course on 10-11 October. Talking about her awesome website and automated workshop experience. Available resources on Lisa’s website. Lisa shares her thoughts on prosperity and things to look forward to.
Useful Links: New PossibilOTs Course on 10-11 October Occupational Therapy Helping Children Website
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Website
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Recruitment is one of the most interesting and hardest parts of running an allied health business because so many business factors depend on it. I’m sure you’ll agree with me on this. All of us have tried one too many ways of recruitment, but it still remains a tough ball game. In this episode of the PPMP podcast, I share how you can learn a different but successful way to help you get that creative cut through approach in recruiting. If you want to be more strategic and systemised in your recruitment role, you’ll want to listen to this.
Episode highlights: What works well for recruitment Recruitment affects so many factors in business How it helps refocusing and reusing your time Details on my upcoming complimentary webinar: How to Recruit Like a Rockstar Topics we’ll be covering in the webinar. Thinking of your business plans and goals across 2021.
Nacre Links:
Website
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How are you marketing your business in the time of COVID? In episode 155 of the PPMP Podcast, I have a conversation with Chris McCarroll, the Founding Director of Allied Health Marketing. He shares his expertise in creating content and messaging that connects with your audience, especially during this time. We also tackle the different platforms we can use to publish our content, how we can make our messages engaging and sincere, the value of working with agencies, and so much more. If you are struggling or want to improve your business marketing, this episode is for you.
Episode highlights: A backgrounder on Allied Health Marketing. The reason why allied health professionals don’t like marketing. Newsletter marketing during COVID. Useful messaging that can best communicate with your clients and audience. Posting Facebook content that people can engage with quickly. The work that Allied Health Marketing does with allied health businesses. Facebook versus website marketing. The value of creating evergreen content. Essential features that allied health businesses need on their website. Creating videos for marketing. Business outcomes you can have when you work with Allied Health Marketing. The Allied Health Magazine.
Useful Links:
Allied Health Marketing Website
Allied Health Marketing Facebook
Allied Health Marketing Instagram
Allied Health Magazine
Nacre Links:
Website
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Many business owners will agree with me when I say that one of the hardest things in business is finding the best team members. When we successfully hire people we like and love working with, we need to take care of them to keep them in our team.
So my question to you today is - do you have a care plan for your team?
Setting up a team care plan is so important and you’re going to find out what it is, why you need one and how you can start your own plan in this episode of the PPMP Podcast.
Episode highlights: Challenges for business owners during COVID. The idea of team togetherness. Benefits of a team care plan. Leading yourself before leading others through a personal development plan. Setting up a leadership development plan. Coming up with your team vision, values and organisation culture statements. Strategizing your team care plan. The importance of taking breaks from work. Having mental health and wellness across the team. Forward planning your social calendar. What is a BHAG and why it is good for teams. Having necessary conversations with your team members. Making gifts, recognitions and rewards a part of your team care plan.
Nacre Links:
Website
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In this episode of the PPMP Podcast, I am so excited to bring on our guest Narelle Hypatidis who I’ve wanted to have on the show for so long. Narelle is the owner of Macarthur Paediatric Occupational Therapy in Sydney, Australia. She proudly describes herself as an accidental business owner. We talk about so much private practice goodness in this conversation.
We cover her business journey with her awesome team of 10, growing her practice despite the pandemic and flourishing as a CEO in her own way. Narelle generously shares her awesome experience with us and I can’t wait for you to pick up some ideas and tips along the way.
Episode highlights: The story of how she got into the world of private practice. Her experience in becoming an accidental business owner. Growing to her current team. Leadership skills that Narelle has developed in the last couple of years. How she created a team that is connected and care about each other. Navigating COVID in the last few months. Learning more about the business during the pandemic. The improvement of the business even through COVID. Becoming more aware of the business through the audit process, developing risk assessments, and strengthening policies and procedures. A glimpse of Narelle’s workweek. The advantage of a great client and finance team. The positive difference of having a remarkable senior clinician on her team. Enjoying the business side of things. Developing her team in all aspects of the business. Her plans for the next few weeks. Looking forward to the rest of 2020. Staycation and leave plans for their whole team. Narelle’s activities for recharging herself.
Useful Links:
Macarthur Paediatric Occupational Therapy Website
Nacre Links:
Website
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Are you constantly being asked questions by your team? Are you becoming a human encyclopedia? Most business owners see this as an everyday occurrence. Once you know it, so many minutes of your day have been taken away from the activities on your schedule that you have to complete on that day.
Every business owner aspires to have a high performing team who can think and make decisions for themselves. On this solo episode of the PPMP podcast, I will be giving you some tips and strategies on how to stop building your team’s dependency on you. If you are looking to create a strong and independent team, you won’t want to miss this.
Episode highlights: Top reasons why your team members are asking you so many questions. Recording questions you are asked. Strategies to stop building dependency on you as a business owner.
Nacre Links:
Website
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How are you? In my conversations with allied health business owners throughout June and July, I have seen that most of them are generally tired and fatigued. So I want to ask you today, have you already booked your annual leave?
As allied health business owners, we need to manage the fullness of our own cup in order to serve others. During these times, many of us have been working on sprint pace. But we should remember that business is a marathon, not a sprint. It is so important for us to take a break for ourselves and this is what we’re going to tackle in this solo episode of the PPMP podcast today.
Episode highlights: The importance of booking your annual leave. Improving systems to be able to step out of the business. The usual work done 2-4 weeks before a business owner plans a leave. Having a strategic flight plan approach. Taking a staycation even at home. Tips for working from home. The phase of returning to work
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Website
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Today on the PPMP Podcast, I’ve invited Lisa and Ross Archer, founding directors of Strong Mind Psychology. Their practice provides psychology services to children, adolescents, and adults across their lifespan.
There are heaps of gold nuggets throughout this conversation as we talk about starting their business and growing their team despite being rurally-based. They have a strong commitment to their profession and their community which you’ll learn more about in this episode. We also touch on how the current pandemic has challenged them and given them opportunities in business.
Episode highlights: The story of starting their business. Being a solopreneur for 6 years before bringing in a team. Growing their team as a rurally-based business. Finding a way to recruit people to their team. Their commitment to teaching and the program they have in place. The team benefits from having a fresh student vibe in their building. Growing their financial confidence. What they’re most proud of about their team. Things they do to promote their team values and culture. Their unwavering commitment to serving their community. Sharing gold nuggets amid the pandemic. Navigating being business and life partners at the same time. Their future plans for the next few months. Words of wisdom from Lisa and Ross.
Useful Links:
Strong Minds Psychology Website
Nacre Links:
Private Practice Conference 2020: Accelerating Business Prosperity
Website
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In this episode of the PPMP Podcast, I talk about critical thinking and why you need it in your business. I’ll be drawing on the incredible wisdom of Mr. Keith Cunningham and his book The Road Less Stupid.
Critical thinking is a very strong and important concept that I’ve brought into my business. It is also one that I highly suggest to many business owners I work with. We’ll be talking about why you need it, how to develop it and make it a habit. I invite you to listen in and learn more to help develop and grow your business.
Episode highlights: Typical challenges that owners experience in their businesses. The power of “Stop starting and start finishing.” Critical thinking as taught in university versus what you need in business. What it takes to run a business and lead a team. The importance of having the ability to ask great questions. Exploring the flow of the consequences in your business thinking. What should your critical thinking time look like? My challenge for you: bring critical thinking into your week.
Nacre Links:
Private Practice Conference 2020: Accelerating Business Prosperity
Website
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In this episode of the PPMP Podcast, I’ve invited the founding directors of Red Frog for Families - Rochelle and David Appleby. It was such an interesting conversation where we talked about their family-centered business.
It’s so refreshing to see practices like theirs, giving importance to teams, relationships and culture. It’s really an important factor to how their business and team thrives. Join us as we reminisce on their early days, revisit their growth and talk about their future plans for their practice clinic.
Episode highlights: An overview on the Red Frog for Families clinic. Their current team at the practice. Maintaining the vibrant culture in their team through retreats and other activities. How the business started and grew while holding on to their core values. The early days of the Red Frog business and team. Building systems into their business. Talking about their practice management system - Swamp. Their learnings on business knowledge through the years. The Appleby’s share about their Frog-free days. Future plans for Red Frog for Families. Sharing gold nuggets for businesses in the early years of business. Things they’re doing brilliantly at the moment.
Useful Links:
Red Frog for Families Website
Nacre Links:
Private Practice Conference 2020: Accelerating Business Prosperity
Website
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In this episode of the PPMP Podcast, I thought I’d share with you my thoughts on using practice management softwares especially at a time when you practically have to let your teamwork from home overnight. If it weren’t for these softwares, practices would probably have a hard time managing their businesses remotely.
Customer service and allied health business are so much easier when you have a cloud-based practice management software managing so many aspects of your client data and keeping it safe, sound and compliant with rules and regulations. It has made running practices possible wherever you are in the world.
Episode highlights: The great changes and improvements we have seen from practice management software providers during the COVID-19 pandemic in order to help practices and their teams. Shoutout to practice management software companies. Details of the Private Practice Conference on Friday, July 24. Topics that the following will be presenting on at the conference: Damien Adler from Power Diary, Darren Rieck Nookal, and Yianni Serpanos of Coreplus Optimizing your practice management software. Automating functions in your practice.
Nacre Links:
Private Practice Conference 2020: Accelerating Business Prosperity
Website
See omnystudio.com/listener for privacy information.
Allied health business practice owners sometimes have a hard time transitioning from client-facing to team facing. The experience and pivotal shift is different for everybody. For Charmaine Owen, director of Kids & Community, her realization came when she felt more challenged by thinking and more excited to see solutions rather than working face-to-face with clients. In this episode, we talk about her journey of starting her practice, unique touches she has implemented in her business, creating and leading an awesome team, and growing her business the best way she knows how.
Kids and Community, a private practice in the Gold Coast. Their foundations of developing and enabling connections, play, independence and participation are the epitome of the services they offer. The business runs on a unique model with their beliefs and language in sync with the values of their practice.
Episode highlights: Navigating through uncertain times and the new normal. The current team at Kids and Community. Running a person and family-centered occupation-based business. Providing accessible information to clients by not using medical terminologies in their practice. Communicating with purpose in a tech savvy way. Charmaine’s backstory on starting her private practice. Pivotal and terrifying moments in hiring team members. Transitioning to team-facing work. Enjoying her time as a business owner despite the struggles. Her experience in running her business during the pandemic. Best things they did and those they don’t ever want to repeat. Their plans for the next 12 months. Performing her roles in the business going forward. Charmaine’s 2 top tips for allied health business owners.
Nacre Links:
Website
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As a business owner navigating through this pandemic, we know you have many, many questions going through your head. And as everyone, including allied health business owners, are going out of hibernation, there are a lot of things to be done to get ready for the next phase of business. It is a time when business owners like you are asking what you need to do about their business, your team, moving forward, and getting back into the groove.
The biggest question though is, how can you, as a business owner, reclaim 2020? We would like to help you navigate through this by giving you the lessons, tips, and guidance you need to accelerate your business prosperity in 2020 through the Private Practice Conference happening in July. We can’t wait to meet you there to share and exchange ideas with brilliant minds in the industry.
Episode highlights: Private Practice Conference on Accelerating Business Prosperity is coming to you on July 2020 The line up of awesome speakers joining us at the conference Range of topics that will be discussed by the speakers Participants’ access to the conference. What’s happening on the Conference’s Live Day on July 24th hosted by Cathy Love. One great tip from Cathy on dealing with the current situation. How’s your 2020 vision going and how you're going to accelerate your business prosperity in this environment?
Nacre Links:
Website
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In this episode of the Private Practice Made Perfect Podcast, be inspired about running and scaling your private practice while having enough time for family and the things that matter the most.
Be inspired by Emily Hayles’ story, a Physio who founded Move and Play Pediatric Therapy in Australia in 2015. Learn how she grew her private practice and her team while managing to have a 3-day work week as a business owner.
Move and Play Pediatric Therapy is the leading children’s therapy service in the Mackay region. They specialise in providing high-quality physiotherapy and occupational therapy services for children of all ages including babies and infants, toddlers, children, adolescents and young adults.
Episode highlights: Emily’s story of how she started her private practice. Her initial thoughts on starting her own private practice and being self-employed. The situation of her business in the first year. Bringing in another physio to be her teammate in the business. The setup of her team 4 years into the business. How she started her team-facing strategy in the business. Building her remote team and hiring a virtual assistant. Tips to create a bond between team members and making them feel part of the team. A glimpse into her 3-day work week schedule. Emily tells us more about her upcoming book. The program that inspired her to have 3-day work weeks to have more time for people and things that matter the most. Valuable lessons that she has gotten from running her private practice. A description of her high-performing team. The idea of building a leadership team in her business. The amazing thing about working with her and working in her business. Future plans for Move and Play Pediatric Therapy. Thoughts on the NDIS. Her inspiration for writing her book. Her plans for the business if she won $50,000. Cathy answers Emily’s question about how to figure out how big you want to go in terms of your practice.
Nacre Links:
Website
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You can definitely manage your private practice the best way you want to and Power Diary gives you the ability to do that while growing and developing together with your business.
In this episode, Australian Psychologist and Co-Founder of Power Diary, Damien Adler, gives us a rundown of the Power Diary’s best features that can help solve our practice management problems. We also discuss common problems and how the system can help handle your practice management needs; as well as using reports to its full potential.
Power Diary it is a system trusted by over 26,700 users across 18 countries worldwide. It simplifies administrative tasks and allows you to focus on what you’re most passionate about, which is providing great service to your clients.
Episode highlights: Damien’s story on transitioning from psychologist to co-founder of Power Diary. Power Diary’s current look. 6 stand-out features you can expect from Power Diary. Reasons why business owners should reward themselves financially. Fully optimising your business practice management software. Impressive SMS features of Power Diary. Using Power Diary reports efficiently and effectively. Common causes of the under utilisation of practice management software reports. Exciting and interesting upcoming developments of Power Diary.
Nacre Links:
Website
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A few weeks into the COVID-19 pandemic and we’ve seen remarkable changes in allied health businesses, its owners and teams. In this episode, we’ll be tackling the concept of living in our new normal.
I know that there are some allied health business owners who prepared pandemic plans, but a vast majority have not. I will share the top things you need to rethink and re-evaluate to make this crisis favourable to you and your allied health business. Social and global systems will be very different moving forward and a new business landscape will emerge. I wish for allied health businesses to not just survive, but thrive through this difficult time.
Episode highlights: The benefits of starting a journal through this pandemic. Challenging the concept of “back to normal.” The economic changes we’ll be facing after the crisis. Recalibrating your business strategy. Running a full review on your business. Top things you need to think about when running a check on your business.
Useful Links:
Seth Godin
Simon Sinek
Roger James Hamilton
Nacre Links:
Website
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2020 has definitely not been a year that we expected! And when we think about the survival of allied health business owners, teams, clients - our team at NACRE Consulting can’t salute you enough for all the work that you’ve achieved! We want to be able to continue supporting your growth through this time and that’s why we’re announcing something for you in this podcast!
Episode highlights: Telehealth in your business plans. A look at hybrid services. Debriefing yourself on what happened in 2020. Having a logbook to keep track of things. Training through the business continuity club. AHBs in the phase of recovery. Our big announcement!
Useful Links
Private Practice Online Conference Accelerating Business Prosperity
Nacre Links:
Website
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In episode 140 of the PPMP podcast, Jack O’Brien and I have a conversation on the allied health industry amidst the COVID-19 global pandemic. Jack is the CEO of Clinic Mastery and host of the Grow Your Clinic podcast.
Jack and I talk about the experiences of allied health businesses, the role that Telehealth plays, and the things we need to consider and expect amidst the crisis and moving forward. We have to accept the fact that this is now our new normal; and so we need to find ways to move through it beautifully and successfully.
Episode highlights:
- The advantage of a maturing allied health industry.
- Ideal clients of Clinic Mastery and NACRE.
- Challenges of allied health professionals when coming off the tools and going into the entrepreneurial mindset.
- Experiences of allied health businesses during this global pandemic.
- Stand-out success factors for businesses during COVID-19.
- Effective changes business owners have implemented over the last weeks.
- The status of Telehealth today.
- What to expect in the next few months, especially in Telehealth.
- Jack’s experience in reorienting his own clinic.
- The things that will remain and change after COVID-19.
- Practical things clinic owners can do
Useful Links
Grow Your Clinic Podcast
Clinic Mastery Website
Clinic Mastery Facebook
Clinic Mastery Instagram
Clinic Mastery LinkedIn
Clinic Mastery YouTube
Patrick Lencioni - The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities
Nacre Links:
Website
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Running a successful business isn’t a walk in the park and doesn’t happen overnight. For Emily Lively, Founding Director of Lively Eaters, it has taken her over 10 years for her to get to where she is today.
In episode 139 of the PPMP Podcast, Emily tells us the story of her business journey. We talk about her experience with the NDIS, changing their business model, leading her team, working on her side-hustle, and so much more.
Emily is a model of how passion and perseverance go together so well. There’s a lot to learn from her and I’m so delighted to be sharing this conversation with you today.
Episode highlights:
- The highlights of the last 10 years of her business journey.
- Biggest change points in her business.
- Handling employees and contractors in her company.
- The story behind changing their business model.
- Being the director of her own business.
- Brilliant things her team does.
- Things she has done to create her team from a leadership point of view
- Working on her side hustle.
- Emily talks about their product.
- Sharing her business thinking and approach to what she does.
- A peek into the Whole and Lively Eaters strategy board for the next 2 years.
- Their involvement with the NDIS.
- Biggest changes she has seen in the last 6.5 years.
- The NDIS and how it supports their clients.
- Changes that she hopes to see the NDIS lines up for therapeutic support.
- The things she is most proud of doing in her business.
- Words of wisdom from Emily for allied health business owners
Useful Links
Lively Eaters Website
Whole Enteral Nourishment Website
Whole Enteral Nourishment Facebook
Dare to Lead - Brene Brown
The First 2 hours - Donna McGeorge
Donna McGeorge on the PPMP Podcast: Approaching Work & Life 2 Hours at a Time
Nacre Links:
Website
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Allied health assistants are becoming more popular now in the world of allied health. But what do they really do and what is the future for offering this option in your business? And does this work hand in hand with the NDIS?
In episode 138 of the PPMP podcast, Brad Dent, Director of WHR Allied Health chats with us about running his business in 2 locations, hiring allied health assistants, and so much more. He also tells us about the tools they use in their practice. They have worked with the NDIS since 2013, and despite the changes that it is going through, they continue to adapt and evolve alongside the scheme to get the best results for their clients.
Episode highlights:
- An overview of WHR Allied Health’s business and team.
- Getting the business side of things sorted.
- His expectations on starting and developing a business.
- Building his team.
- The importance of getting great HR advice.
- Making allied health assistants work for the business, team and the customer.
- Working with clients to understand the value of having an assistant versus an OT.
- The future of allied health assistants in the next year or two.
- What Brad loves about working on his business.
- Managing a business and team with 2 locations.
- The software they use in managing their clients.
- Their customer service team.
- Admin tasks that therapists are doing.
- NDIS in the next two years.
- Frustration in teams related to the changes in NDIS.
- Plans and priorities of the business for the next two years.
- Keeping his team happy.
- Recruitment strategy for Allied Health Assistants
- Tips for business owners.
- Using the Employee Assistant Program
Useful Links
WHR Allied Health
SupportAbility
Nacre Links:
Website
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Running a profitable business and using it for a good cause while living the life you want is the ultimate goal that Inspire wants for the businesses and entrepreneurs they support. Today, having a business isn’t just all about profits. Most, if not all, business owners now have a passion to make an impact not just on their founders, but on their team, their clients and, ultimately, the world.
In episode 137 of the PPMP podcast, Harvee Pene, author, TEDx Speaker, and founder of Inspire - Life Changing Accountants, joins us to talk about this very topic. He also talks about making smarter financial decisions in his book, Cashed Up, which he co-authored with his business partner Ben Walker.
Episode highlights:
- An overview on Inspire.
- The way they do accounting at Inspire.
- How they work with clients.
- Goals they help their clients with.
- The importance of building a team of advisors.
- Harvee talks about their book Cashed Up.
- Investing in the future of clients to make a global impact.
- The beauty of using B1G1 in your business.
- The Inspire team and what they do.
- Things allied business owners should be thinking about.
Useful Links
Cashed Up Book
B1G1
Nacre Links:
Website
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In this episode of the PPMP Podcast, I am chatting with Sarah Munn of Barefoot Therapists on growing and building her team and a unique private practice based on a farm. We talk about their team, business model and navigating the NDIS in the perspective of the parent and business owner.
Barefoot Therapists provides group and individual specialist services for children from a skilled team of occupational therapists, speech pathologists, provisional psychologists, and dietitians. They offer an Equine Facilitated Therapy Program by therapists who are experienced with horses. They also offer clinic appointments (now tele-health appointments) at the Barefoot Child & Family Therapy Centre.
Episode highlights:
- An overview on Barefoot Therapists
- Transitioning from solopreneur to private practice owner as inspired by her son’s unique needs.
- The Barefoot Therapists Team.
- Their business model, insurance, and the legal workplace health and safety behind their nature-based facility.
- Building the business and services.
- A typical week in Sarah’s life and how she gets things done through her week.
- Navigating the NDIS as a parent and as a business owner.
- Future plans for Barefoot Therapists.
- Trusting intuition in business.
Useful Links
Barefoot Therapists
Nacre Links:
Website
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How do you communicate effectively with your team members online? In episode 134 of the PPMP Podcast, Wendy Smiles, a Change Management Consultant from Bene Praxis chats with us about online team communication and work delegation.
Wendy gives us practical tips we can apply in our business to lead our team better, communicate with them clearly, and assign tasks to them effectively. She also gives us some helpful tools we can use for communication.
Episode highlights:
- An overview of what she has been doing in the last few years.
- Principles of Change Management useful for allied health business owners.
- Leading yourself first.
- Virtual communication in terms of team care.
- Using Trello and Asana for work delegation.
- The importance of clarity and communication.
- Making decisions and minimizing errors.
- Parting words from Wendy
Useful Links
Bene Praxis Website
Nacre Links:
Website
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What does it take for 2 leaders to work together, become a superstar employer, and build a strong team in the business of allied health? In this episode of the PPMP Podcast, I’ve invited Bev Sher and Liz Zhornitsky of Spark Speech Pathology to share their experiences and ideas in leading a private practice.
Spark Speech Pathology offers personalized programs to clients that keep them engaged and motivated. They believe that it’s all about enlightening others and igniting connections. They ignite connections between therapists and clients, clients and their peers, in their client’s brains and with parents to assist them and enable them to move forward towards their goals.
Episode highlights:
- An update on Spark activities.
- A description of their team.
- The therapists in their practice.
- Recruiting and building their team.
- What makes them a superstar employer.
- The story of how their business partnership started.
- Operating as co-directors and leaders in the business.
- Their discoveries on co-working.
- Problems they are currently encountering.
- Leveraging each other’s areas of strength as business owners.
- Leading their team.
- Their status and thoughts on the NDIS
- Their plans and dreams for their business this year.
- What work-life balance looks like for Bev
- Sharing what they do to other business owners
Useful Links
Spark Speech Pathology Website
Nacre Links:
Website
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Have you ever thought about your real position in your business? Are you a clinician and part-time business owner or you a CEO with a business that is serving you and giving you the time, money and joy that you seek?
In this episode of the PPMP Podcast, I discuss the importance of having a CEO position description and owning it because this is what will give you clarity on what you should and shouldn’t be doing. This is your first step to having a business that serves you and operates independently of you.
Episode highlights:
- Looking at your “time pie."
- Look at yourself from the perspective of your team
- Shift towards CEO Thinking.
- Selling your business.
- The importance of having a position description for yourself.
Useful Links
Business advantage membership
Nacre Links:
Website
See omnystudio.com/listener for privacy information.
The idea of psychological safety in a company, big or small, is such a vital component for the business and its employees to thrive. It is the number 1 criteria for any high performing team. But are we giving much thought and action to it?
Michelle Bihary, a People Leadership, Self-Leadership and Workplace Resilience Expert, joins me in this episode as we chat about her business, services, and how psychological safety fits into all of this.
Episode highlights:
- Michelle tells us about the Delta Centre.
- The practitioners that work at the Delta Centre.
- An explanation on Employee Assistance Services / Programs.
- Things that surprise her about being in business.
- How marketing, finances and nitty-gritty stuff resonated with her.
- The reason why she set up her own personal brand.
- Michelle’s typical work week.
- Challenges across resilience, emerging leadership, and psychological safety.
- How Michelle measures the level of safety and how she works with business owners to promote it.
- A business’s organizational culture being defined inside out.
- Future plans of Michelle.
- A vital trait needed for allied health business owners.
Useful Links
Michelle Bihary Website
Michelle Bihary LinkedIn
Nacre Links:
Website
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Very exciting news coming to you on our podcast today! We are doing something different this 2020. As you all know, we are known for our virtual conferences which we have done over the past years. But this year, we are doing a retreat. Yes, you heard that right! A 2-day Private Practice Retreat on June 12 and 13 in the beautiful Kingscliff NSW at Mantra on Salt Beach.
The private practice business retreat is all ready to launch and early bird tickets are now available as we speak. This is a very small intimate workshop work-together retreat environment that will help you get shifting towards business brilliance.
Episode highlights:
- The reason why we are doing a retreat.
- The retreat location.
- Benefits of stepping out from a business to a resort environment.
- Who this retreat is made for.
- My co-facilitator on the 2-day private practice business retreat
- Core topics we are discussing.
Useful Links
Book your tickets now!
Nacre Links:
Website
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Growing your business, building a great team and leading it are common challenges that allied health business owners go through. It certainly isn’t a bed of roses to run a business but it is definitely rewarding especially when you love what you do.
Jackie Sikic, Occupational Therapist and Director of Kid Link joins us today in this episode to talk about her experience and journey in growing her team and business. It wasn’t an easy ride for Jackie but with dedication and love for what she does, she has achieved what she really wants in her private practice.
Episode highlights:
- A description of her business today and 5-6 years ago.
- What drove her into the world of private practice.
- Her experience in starting and growing her business.
- Her move from being mobile to having her own rooms.
- Growing her team.
- Highlights of leading a team.
- How the culture of their team developed.
- Darker nights and steeper learning curves in her business.
- Her current challenges in private practice.
- One thing she would change if she were the CEO of the NDIS.
- The look of her clinical - management activities week by week.
- Understanding the accounting in her business.
- Her plans for the next 12 months.
- Jackie asks Cathy what drives her to help business owners.
- Jackie’s tips for other allied health business owners.
Useful Links
Kid Link Website
Nacre Links:
Website
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Overworking isn’t new to allied health business owners who take on so many roles all at the same time while trying to manage everything in between. But it doesn’t have to be this way forever. I’m here to tell you that you can change this and you can do something about it today.
I have been that kind of business owner once in my life - overworked and underpaid. But with the right mindset, tools and people to support you, you can reclaim your time, happiness and life. If you are up for the challenge of having your time and energy back to spend it with family, relationships, experiences and many more, then this is one episode you shouldn’t miss.
Episode highlights:
- The issue of allied health business owners being overworked and underpaid.
- Typical tasks and roles an allied health business owner takes on.
- Planning to gradually reduce your working hours.
- Using the concept of “The One Thing” by Gary Keller in “work-life balance”.
- Going through a mind shift.
- Delegating tasks to other team members.
- Building up your systems.
- The challenge to allied health business owners.
Useful Links
The One Thing by Gary Keller
Private Practice Coaching with Cathy Love
Nacre Links:
Website
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In today’s digital world, businesses need to consider marketing in the online space to capture more clients anytime, anywhere. The possibilities are endless in the world of digital marketing and reaching your target market is now better than ever with all the resources available at the tip of your fingers and with a few clicks on your computer.
Chris Walker and Georgia Hull of Walk Digital join us today to talk about digital marketing for allied health business owners and the importance of telling your stories to better capture your ideal clients in the process. If you are on this path of digital marketing or are considering doing it, this episode will teach you pearls of wisdom to get started or improve your strategy.
Episode highlights:
- Chris and Georgia’s roles in Walk Digital
- Expounding on Digital Marketing Strategies.
- Guiding clients to find their ideal clients.
- Getting your messaging right.
- The importance of having a story in your digital strategy.
- Looking at the channels you want to work on.
- Retargeting people who have interacted with you.
- Getting the texts, photos and videos right in your messaging mix.
- Tracking and measuring your metrics.
- Staying current with the trends in campaigns and advertising.
- Digital marketing in the next 3 years
- Tips on digital marketing for allied health professionals.
Useful Links
Walk Digital Website
Walk Digital Facebook
Walk Digital LinkedIn
Nacre Links:
Website
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