Practice Management Nuggets

Are you a new clinic owner and wondering if social media marketing is for you?

Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed?

Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement.

In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice!

Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

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Do you feel that you are “unlucky” when making hiring decisions?

Have you ever hired someone and then within a few days realized that this isn’t the right fit?

Would you like to avoid common hiring mistakes?

Would you like some tips on how to improve your hiring process?

Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.

Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees.

Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI).

Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.

I help you manage the pink elephant in the room!

See all the show notes at https://PracticeManagementNuggets.Live

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How To Include Cybersecurity In Your Privacy Impact Assessment

Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols.

According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021.

A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business.

Does Your PIA Include Cybersecurity Risks and Mitigation Plan?

You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business.

In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA.

#BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA

See all the show notes and links on our website!

https://PracticeManagementNuggets.Live

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Have you ever said, If only

our referral backlog was caught up,
our incoming faxes were sorted,
our billing team was more confident
someone could help with the incoming phone calls during our busiest hours or lunch hour

then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice.

Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience.

See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

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Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next?

Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees.

Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident.

Sometimes, our employees have been directly involved in the incident. For example:

Petty theft (personal gain)
Snooping in patient or employee records (disregarding policies)
Faxing a report to the wrong recipient (carelessness)
Using patient or employee information to cause harm (malice)

When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate.

In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices.

Show Notes

00:00 Welcome

01:00 Introduction Stacey Messner, Leader In HR

StaceyMessner.com

05:29 Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources.

06:37 Scenario: Privacy incident in Ontario using workplace restoration

Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do

10:09 Workplace restoration is about trust

14:39 Scenario: Looking at patient records

17:36 HR Checklist

19:16 What happened from their perspective? Being a better listener

26:37 Other scenarios

33:29 Consequences – Practice Management Success Tips

34:21 Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com

See all the show notes: https://PracticeManagementNuggets.Live

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In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well.

Would you like to help family members of your patients to be better prepared to support your patient after treatments?
Would you like to coach your patients in between in-person visits?
Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in?
Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster?
Would you like more referrals from other providers to your practice?

You can accomplish these goals when you build your authority, appeal, and profits as an author.

When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle.

The fact of the matter is that both groups need strategies and with these strategies they can be successful.

Breaking strategies down into manageable nuggets is where authors find success.

Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book.

Linda will walk you through some of the essentials for creating a profitable book that represents you well.

If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that!

See all the show notes: https://PracticeManagementNuggets.Live

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You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business. Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding

key criteria when reviewing (or preparing) your privacy impact assessment (PIA)
policies, procedures
information management agreements (IMA)
privacy and security awareness training
data storage outside of Alberta

See all the show notes at https://PracticeManagementNuggets.Live

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In the latest episode of Practice Management Nuggets Podcast, Tammy Hyska shares her expert tips on 5 Critical Things Healthcare Practitioners Need To Have A Profitable Business.

Are you excited to start your chiropractic, medical, or dental practice, but don’t have a plan to make it profitable business?
Have you been in business for a while, but don’t know if it is profitable?
Have you been in business for a while, and are overwhelmed with debt and don’t know how to move from debt to success?
Are you a clinic manager in a healthcare business and don’t know how to monitor the business for financial success?

Healthcare providers learn their skills at medical school, but don’t learn how to make their business profitable.

Tammy Hyska can help you have a profitable business from day #1!

Did you know that one of the best ways you can serve your customers better is by having a more profitable business?

You can have a more profitable business starting tomorrow--even if you're not a "numbers person"!

Tammy Hyska will help you avoid money stress with these tips to set up the financial side of your business the right way– in words that we all can understand!

See all the show notes: https://PracticeManagementNuggets.Live

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In the latest episode of Practice Management Nuggets Podcast, Corrinne Boudreau shares her expert tips on How To Build a Legal Foundation For Your Healthcare Practice.

Have you ever wanted to open your own healthcare practice, but you don’t have a business background?
Have you ever thought about calling a lawyer for business advice, but you were afraid that it would break the bank?
Have you ever heard about a healthcare practice having a business dispute, and you were worried that this might happen to you?

Then you need customizable templates to help you set up your business, operate your brick and mortar local business, or your online business!

Corrine Boudreau of Online Legal Essentials can help you!

Corinne has developed guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

You know that I love templates – and tips, tools, and training to make it easy!

Corinne delivers this for you!

Corinne Boudreau will explain the essential business documents that you need to start a new healthcare practice – in words that we all can understand!

Meet Corinne Boudreau

Corinne is the daughter of a teacher and a lawyer - which probably explains a lot about her desire to share and explain the legal stuff.

After escaping many years of the big law firm life (aka the "soul-sucking situation"), Corinne started her entrepreneurial legal journey in 2012.

What started as a 40-hour in-person legal course developed for small business owners has now also turned into guided legal templates for Canadians doing business online.

Corinne has a knack for making things practical and easy to implement. Being a lawyer since 2002 has given her perspective and experience to boil things down to the essentials.

Corinne is originally from Cape Breton Island and lives in Halifax, Nova Scotia with her spouse, Martin, two teenagers Enya and Owen, and new rescue pup, Kiwi.

Corinne’s hobbies include playing guitar with her band “The Mother Pluckers” and playing hockey.

Corinne's motto is "Work Hard. Have Fun. Give Back."

www.instagram.com/lawyercorinne

https://twitter.com/lawyercorinne

https://www.facebook.com/onlinelegalessentials

https://onlinelegalessentials.ca

https://clubhousedb.com/user/lawyercorinne

https://www.linkedin.com/in/corinne-boudreau-9b7b144/

My Takeaways

Corinne’s recommendations of the essential business documents for a new healthcare practice are based on relationships. Relationships are triggers for business documents to improve communication and expectations – get it in writing!

For example:

Patients / clients terms of service, payments,
Hiring documents, employees, contractors, associates or group practice; fee splitting,
Physical location lease agreements
Cost sharing
Privacy policies including website, content protection

Also, whether you have a brick and mortar local business or an online business, make sure that you are projecting yourself as a trustworthy business owner with a professional presence on your website. This includes having a privacy policy, copyright notice, disclaimers, terms of use documents. Remember Corinne’s #1 tip – get it in writing!

Get started right away with the free Ultimate Checklist for Running a Business Online in Canada.

Show Notes 01:35 Introduction Corinne Boudreau, Online Legal Essentials

04:47 Corinne’s #1 Tip

06:18 What are the essential starting business documents for a new healthcare practice?

11:18 Website policies and practices

16:17 Corporate structure options for healthcare practices

19:40 Types of Insurance that a business should consider including cybersecurity insurance

23:55 Contracts – fee-splitting, associates, hiring contracts

29:39 When Your Healthcare Practice Develops Online Services – understand the basics of copyright law and terms of service

32:48 Ultimate Checklist For Running A Business Online In Canada

34:45 Follow Corinne

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What has been happening lately in cybersecurity in healthcare?

Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!

Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.

Meet Anne Genge

Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.

Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.

As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.

To find more, see https://getalexio.com

My Takeaways

Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.

Secure the network
Secure the people
Disaster recovery plan

Show Notes 00:10 Introduction

00:54 Episode #082 6 Deadly Sins

03:00 COVID-19 biggest influence on digital transformation

07:01 E-Health Saskatchewan Breach

10:31 Anne’s recommendations basic steps for healthcare practices

18:08 Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021

25:16 Episode #099 Table-Top Privacy Breach Fire Drills

28:00 Top 3 Tips Incident free 2021

29:08 GetAlexio.com

30:00 Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/

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Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping

Human curiosity, interpersonal conflicts, shaming or bullying or financial gains are common motivators for snooping. We seem to be hard-wired to want to peek into someone else’s personal and private information. Snooping is a violation of trust between our patients and the healthcare providers and the people who work for them.

We want our patients to trust us. We need patients to share their personal information with us so that we can provide the appropriate health services to them. When healthcare providers and employees snoop in our patient’s information we destroy that trust with the patient. When employees are snooping in personal health information, it costs the employer time and money.

What Is Snooping?

Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’.

Even when you are “just looking” at personal information but don’t share that information with anyone else, this is still a privacy breach.

It is illegal.

Snooping incidents are on the rise and can cost you time, money, heartache, and headache in your practice.

When there is an offence under the privacy legislation like the Health Information Act, there may be an investigation, charges and court appearances, fines, penalties, and loss of employment.

Snooping is entirely preventable. You can easily use the 5 low-cost steps to prevent employee snooping in your healthcare practice.

How Can You Prevent Employee Snooping?

Let’s take a look at the pro-active steps that you can take today to prevent employee snooping.

Show Notes

00:00 5 Steps To Prevent Employee Snooping *start podcast here

01:01 What is Privacy? What is a Privacy Breach?

01:29 What Is Snooping?

03:08 Step 1. Be A Privacy Champion

03:25 Name A Privacy Officer - Accountability

04:41 Policies And Procedures

05:11 Build Privacy Into Everything You Do

05:20 Step 2. Train

08:13 Step 3. Reasonable Safeguards

09:34 Step 4. Monitor

10:21 Step 5. Consequences

10:48 Sanctions and Discipline Policy

11:08 Privacy Breach Reporting

11:17 Employee Snooping

13:05 Summary 5 Steps

https://informationmanagers.ca/5-steps-to-prevent-employee-snooping/

Key word Searchie https://PracticeManagementNuggets.Live/search

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Use Table-Top Privacy Breach Fire Drills to Protect Your Practice

Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business!

If a privacy and security incident hits, you will be in crisis mode. This is not the time to read your procedures for the first time. Instead, having a solid, approved, and well-tested privacy breach management plan will be critical to an effective response.

Invest now in table-top exercises or ‘fire drills’ with your privacy incident response team using a simple privacy breach scenario. Use your written policies, procedures, forms, and create sample privacy breach response plans or ‘playbooks’ for different types of scenarios. This will help you to be better prepared in the event of an incident and—even better—help you to prevent a privacy breach in your healthcare practice.

Recorded February 23, 2021

Show Notes

00:38 Introduction Jean L. Eaton

00:45 Find an example.

Saskatchewan IPC finds ransomware attack results in one of the largest privacy breaches in this province involving citizens’ most sensitive data. January 8, 2021 - Ron Kruzeniski, Information and Privacy Commissioner. https://oipc.sk.ca/saskatchewan-ipc-finds-ransomware-attack-results-in-one-of-the-largest-privacy-breaches-in-this-province-involving-citizens-most-sensitive-data/

04:15 4 Step Response Plan

05:20 Step 1 Contain the Breach

05:50 Step 2 Evaluate the Risks

06:54 Step 3 Notify

07:19 Step 4 Prevent The Breach From Happening Again

Do you need help to create your privacy breach management plan – and a mentor to help you get it done? Check out the 4 Step Response Plan https://informationmanagers.ca/4-step

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You might need to amend your PIA if you want to:

add a new digital health app or patient portal to make it easier for patients to book appointments with you, or
get access to Alberta Netcare Portal, or the CII or CPAR projects,
expedited Netcare Privacy Impact Assessment,
use the internet to get telehealth on-line consultations for your patients,
update your participating custodians and privacy officer, and
regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA).

A PIA is a practical business tool in your healthcare practice.

A PIA is an important tool that you can use to help you with project management.

It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money.

The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.

Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.

Show Notes
01:14 Introduction Jean L, Eaton

05:08 What Is A PIA

06:46 Purpose of a PIA

10:53 PIA Facilitates Discussion

11:57 PIA Will Help You Select Vendors

13:38 PIA Process

16:12 What is a p-ORA?

17:20 When do you need a privacy impact assessment (PIA) amendment?

19:17 Is It A New PIA or Amendment?

20:55 Common scenarios

21:47 Change in Custodians

22:38 New Location

23:17 Alberta Netcare Portal

24:47 Previous PIA is more than 2 years ago

25:20 Telehealth

26:16 PIA Timeline

28:04 10 Steps To Prepare Your PIA Amendment

28:14 Step 1 Locate Previous PIA

31:03 Step 2 Review Your Current IT

40:07 Step 3 Review Policies Procedures

40:43 Step 4 Review Your Safeguards

41:34 Step 5 Authorizing User Permissions

43:43 Step 6 Training Policies

45:21 Step 7 Access and Correction Requests

47:06 Step 8 Masking

47:37 Step 9 Responding To Breaches

50:06 Step 10 Next Steps

52:20 Summary

53:29 Remote Working Telehealth Tools

PMS Tip Remote Worker Privacy And Security Checklist: https://informationmanagers.ca/pmsrw

PIA Template Remote Working and Virtual Care: https://informationmanagers.ca/pia-virtual-care

55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist
https://informationmanagers.ca/o6s2

55:58 Health Information Management Privacy and Security Policy and Procedure Templatehttps://informationmanagers.ca/hitemplates

56:10 3 Options To Help You With Your PIA
https://informationmanagers.ca/privacy-impact-assessment-pia/

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If you have an appointment schedule with a lot of openings, you might need a patient recall program.

If you don't have many recall appointments in your schedule, you might need a patient recall program.

If you want to add additional or your first dental hygienist, you might need a patient recall program.

If you have patients that haven't seen you for a long time, you might need a patient recall program.

Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program.

Show Notes

Publish October 27, 2020

00:59 Introduction Jean L. Eaton

01:59 Welcome Joanne Williams

04:19 Pink elephant

05:15 Joanne Williams’s #1 Tip

Be consistent with your patient recall program.

What Is A Patient Recall Appointment

06:38 Why Are Dental Appointments Important to the Dental Practice?

07:42 Benefits Of A Patient Recall Program

08:20 Examples of Using Patient Recall Program

09:22 Metrics to Monitor

14:45 How To Start A Practice Management Program

15:40 Who In a Dental Practice Is Responsible for a Patient Recall Program

20:14 Benefits of Using Remote Team Working With Your Practice

22:35 U R Du Services On-boarding

25:27 Offer 30% off First Month Service

ttps://InformationManagers.ca/likes-urdu

Receive 30% off your first month services. Offer runs until December 31, 2020.

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When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.

Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine.

Meet Dr. Michael Greiwe

Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.

To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com.

Show Notes

Publish Sept 22, 2020

00:45 Introduction Dr. Michael Greiwe

02:42 “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe

05:14 What is Telehealth

08:53 OrthoLive Available on the App Store readily available to providers and patients

10:22 Digital Health Misconception that patients don’t want to use telehealth

11:07 “90% of Patients Prefer Telemedicine over in-office visits.”

11:54 When Is A Practice Ready To Implement Telehealth?

14:54 Processes is the way to run your practice efficiently

15:39 Future trends in telehealth

17:27 Confidence Growing with Telemedicine

18:27 Patient Access is the Beauty and the Power of Telemedicine

19:18 Lessons Learned From 500,000 Telehealth Visits – Top 3

19:45 1. Band Leader

20:10 2. Understanding Where The Low Hanging Fruit Is

20:56 3. Technology Platform Super Easy for Patient Access and Efficient for Providers

22:38 Opportunities in Canada

Key word Searchie https://PracticeManagementNuggets.Live/search

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Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing.

Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything

Myth #2 – I don’t have to audit my users – I know them

Myth #3 – I won’t have to worry about this until I have a breach

Rob Pruter, the User Monitoring Expert at SPHER is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to protect your practice and your patients when you use Artificial Intelligence (AI) technology that can recognize unusual activities and generate a warning message.

Finally, an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents!

Meet Rob Pruter

Rob is the Chief Revenue Officer at SPHER, Inc.

He is responsible for all global sales, marketing, and partner revenue at SPHER, Inc.

For the past 20 years, he has successfully built marketing programs and partner alliances in the healthcare IT space with larger companies and innovative start-ups.

He has a passion for protecting patient privacy and cybersecurity for the healthcare industry.

And he is my new best friend with a passion to improve audit log monitoring!

To find more from Rob, download the brochure from SPHER! https://informationmanagers.ca/likes-spher

Show Notes

Publish September 7, 2020

00:59 Introduction Jean L. Eaton

01:45 Welcome Rob Pruter

02:40 Pink Elephant in the room

What do clinic managers and health care providers need to know about monitoring audit logs?

02:57 Rob Pruter’s #1 Tip

Nobody goes to the doctor to get their identity stolen.

05:16 What is an audit log?

06:37 Everyone needs a unique user ID

08:48 Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything

11:53 Myth #2 – - I don’t have to audit my users – I know them

15:05 Myth #3 – I won’t have to worry about this until I have a breach

19:45 How To Use AI Audit Log Reports

21:00 Identify security risks right away avoids remediation costs, time spent, and enforces a culture that snooping is not permitted.

23:44 Multiple locations and remote working often also means less supervision. AI auditing tools can help you be proactive.

25:46 Who is AI Audit Monitoring For?

27:14 When is a clinic ready to start AI Audit Monitoring?

28:10 Find Out More From SPHER

https://InformationManagers.ca/Likes-SPHER

Key word Searchie https://PracticeManagementNuggets.Live/search

Rate and Review the Podcast

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.

Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.

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Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind.

How do you keep Privacy Awareness top-of-mind in your practice?

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison!

Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Here are some easy to implement tips to help you get started with your privacy awareness program.

Show Notes Publish Aug 31, 2020

11:16 Introduction to Jean L. Eaton

Are you on Instagram? Me too! Tag me @Infomanltd

00:37 Privacy Awareness Training

03:09 Example - Should You Provide Your Child's Health Insurance Number to the School?

For more discussion on the topic of HIN# and schools, see the Saskatchewan Office of the Information and Privacy Commissioner

The example video will be available soon for download in this lesson.

08:39 Health Information Privacy and Security Policies and Procedures Manual

09:45 Practice Management Nuggets For Your Healthcare Practice Podcast

https://practicemanagementnuggets.live/

10:15 Privacy Awareness Training course

https://corridorinteractive.com/online-training/privacy-awareness-in-healthcare/

10:57 Practice Management Success membership

https://informationmanagers.ca/practice-management-success/

11:09 CyberSecurity Awareness Month

https://Staysafeonline.org/ncsam/champions

Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach
and Your Practice Management Mentor
with Information Managers Ltd.

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Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business?

You have heard that LinkedIn is THE place to grow your career and your professional presence

But you are wondering what the correct etiquette is, and the best practices for your LI profile?

Knowing the essentials to using LinkedIn will make a big difference in improving your visibility and credibility – both crucial to building your authority and influence.

If you are serious about having a solid, fully optimized LinkedIn profile, then stay tuned!

Janice Porter will help you develop and use LinkedIn as a primary tool for bringing in new business.

Janice Porter, LinkedIn Networking Expert is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

Janice knows the essentials to using LinkedIn that will make a big difference in improving your visibility and credibility – both crucial to prepare for your next job or move your healthcare practice towards profitability.

Meet Janice Porter

Janice is known as a master communicator, and her passion is specializing in working and teaching professionals online and offline networking and marketing strategies for attracting, developing, nurturing, and retaining relationships that enhance business growth and profitability.

Janice believes anyone in business or looking for a new position, needs to have a professional LinkedIn profile, and that LinkedIn is a powerful, under-utilized online platform for attracting new clients, new referral partners, or being found by recruiters.

Connecting like-minded people is one of her innate gifts, because she cares and deeply values each person in her network. It is with deep insight and a steadfast belief in relationship marketing that Janice makes the introductions, and only when she is knows it will be beneficial to both parties.

To find more from Janice, download 16 Steps To A Fully Optimized LinkedIn Profile

Show Notes

Publish Aug 17, 2020

00:59 Introduction Jean L. Eaton

01:10 Welcome Janice Porter

08:40 Pink elephant

09:00 Janice Porter’s #1 Tip

11:00 Why Linked In

11:55 Step 1 Be Authentic

12:40 Step 2 Create An Optimized Headline

14:58 First Impression

16:50 Step 3 Be Visible

18:23 Step 4 Be Personal

20:46 Step 5 Make New Connections

23:27 Is It Worth It?

24:45 Summary 5 Tips

32:06 Janice’s Offer https://InformationManagers.ca/Janice

Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

Do This Now

Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

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Mergers and acquisitions and closing and consolidating are activities that healthcare practices undertake at various times in the life cycle of a business.

There are many reasons why a practice may consider buying or acquiring an existing healthcare practice.

You might be expanding your practice to rapidly expand the scope of your services, location, or space. Or you might be downsizing your practice. Or maybe you're merging multiple practices into one streamlined practice so you can better manage your profit margins.

You might be looking to diversify your services or, perhaps, create an area of super-specialty that will provide a competitive advantage for your healthcare practice.

You might be wanting to acquire skilled employees or healthcare providers that you couldn't recruit in your current circumstances.

You might be acquiring or consolidating real estate infrastructure, medical equipment or electronic medical records, computer networking, or perhaps the management team. Or you might be exploring opportunities for economies of scale or cost-cutting.

As a custodian (including physicians, pharmacists, dentists, chiropractors, nurse practitioners, optometrists, and more) you need to ensure that the patient's health information remains private and secure, and that patients have continued access to their health information.

In this episode, I’m going to help you with

5 Important Steps Before You Merge Or Close Your Healthcare Practice To Ensure Your Continued Privacy Compliance

Inventory All Your Existing Patient Records
Patient Records Systems
Agreements
Existing Documents
Privacy Impact Assessment Amendment Plan

Show Notes

(Recorded August 3, 2020)

Show Notes – Podcast / YouTube

01:41 Introduction Jean L. Eaton

02:20 Communication Plan

04:04 5 Things You Need To Know Before You Merge

04:47 1. Inventory All Your Existing Patient Records

07:27 2. Patient Records Systems

11:04 3. Agreements

11:52 4. Existing Documents

13:14 5. Privacy Impact Assessment Amendment Plan

16:24 Privacy Impact Assessment Amendment Takes A Team

Also see

Practice Management Success Tip - Closing and Moving a Healthcare Practice

https://InformationManagers.ca/pmscm

Practice Management Success Tip - Top 3 Agreements You Must Have In Your Healthcare Practice (And Why)

https://InformationManagers.ca/Top-3

Template Forms – see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

Template Procedures – see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

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Closing or moving a healthcare provider practice takes co-ordination, patience, communication, and documentation.

Once you have made the big decision about closing, moving, or merging your practice and have a general idea about the next step for you, your practice, your employees, and your patient and business records you need to plan the continued administrative, technical, and physical safeguards of the patient health records.

Patients and clients have a unique trust with their healthcare provider. They trust that you will provide them continuing healthcare and continued access to their own health information that you have recorded. You are also expected to securely keep their personal health information and follow your professional college standards and health information privacy laws.

In this episode Jean L. Eaton will help you with

Provide clarity about records management in your group or shared practice.
Guide you to develop health records management plan when you close, move, or expand your chiropractic practice.
Contribute to the health information privacy compliance.

Get the show notes and links to the templates at https://PracticeManagementNuggets.Live

Show Notes

01:49 Introduction to Jean L. Eaton

Are you on Instagram? Me too! Tag me @Infomanltd

03:05 Close, Move, Merge Your Practice

04:32 Continuing Care and Treatment

05:44 Custodian Defined Under HIA

08:34 Patient Records

09:22 Steps When You Close Your Practice

10:05 Notice To Patients

Template Forms – see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

Template Procedures - see the Practice Management Success Tip!

https://InformationManagers.ca/closing-your-healthcare-practice

12:16 Records Requests, Fee Schedule

14:49 Patient Access To Their Own Health Record

16:33 Moving vs Closing Timelines

18:37 Notify Others

19:19 How To Manage Conflicts

22:08 Information Management Agreement / Information Sharing Agreement

Download the Practice Management Success Tip –

Top 3 Agreements Your Healthcare Practice MUST Have (and Why).

22:45 Inventory Patient Records

25:14 Retention, Archive, Destruction

27:45 Electronic Transfer, Data Migration, Quality Assurance, Privacy Impact Assessment (PIA)

31:19 Practice Management Success Tip Download

https://InformationManagers.ca/closing-your-healthcare-practice

32:39 Discussion

33:12 Searchie

33:38 Follow Me on Social Media

Do you have a question about practice management or privacy compliance? Would you like to be a guest on Practice Management Nuggets? Send me an email at https://practicemanagementnuggets.live/contact-us/

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Have some of your employees been working remotely during COVID-19?

If schools re-open with children attending alternate days, will your employees continue to work from homes on alternate days?

Do the social distancing guidelines for re-opening suddenly limit the number of employees who can work out of your current space?

Or, are you considering changing your business structure to include remote working as your new business model?

In this podcast, Jean L. Eaton will discuss privacy breach risks when remote working - and how you can prevent them!

Get the show notes and links to the templates at https://PracticeManagementNuggets.Live

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Each healthcare practice has been impacted by the COVID-19 pandemic.

This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information.

Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed.

What can we learn about the pandemic incident response so far?

As we prepare to re-open our practices, what can we anticipate?

If we experience a second wave and have to lock down again, are you prepared?

In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence.

Get the show notes and links to the templates at https://PracticeManagementNuggets.Live

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Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask?

Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free?

In this podcast episode, my guest expert Jon Harmon of Trinus Technologies shares his tips about computer security and standards that every healthcare provider needs to know!

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Is Remote Working A Good Choice For Your Healthcare Practice?

In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us.

But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information.

Remote Work May Be Available to Employees

Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include:

Business continuity - due to technical, physical, or other unusual circumstances.
Work levelling – volumes of work are distributed to another location usually for a short duration.
Illness / personal circumstances – where an employee is unable to report to work at the clinic but can continue to complete their roles off-site.

Some administrative tasks in a healthcare office—for example, incoming phone calls, appointment booking, appointment reminders, billing, and/or transcription—could be done from a home office environment. Sometimes even follow-up and consultations from the healthcare provider can be done remotely, too.

The healthcare provider or custodian is ultimately responsible to ensure the secure collection, use, and disclosure of health information.

Is Remote Working Good For Your Business?

As the custodian, you must decide if remote working is a good option for your business. When you decide that this is a viable option for your business, you then need to

Determine if remote working is appropriate for your employees.
Identify what clinic / business resources need to be provided to the employee remote worker.
What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

In this podcast episode, Jean Eaton shares how to prepare a risk assessment that you can use as part of your PIA submission for Remote Working and Virtual Health.

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Subscribe: itunes | Email | Stitcher | RadioPlayer | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask?

Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free?

In this podcast episode, Jean Eaton speaks with Donna Grindle who shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences.

Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why).

Good business practices and health information management is supported by three agreements your healthcare must have.

Meet Donna Grindle Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business

Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does.

You can find Donna on social media, too! Kardon https://kardonhq.com

Twitter | Linkedn | YouTube | Podcast

Show Notes Recorded: January 17, 2020
(you can fast forward to your favourite section)

01:04 Help Me With HIPAA Fan Club

It’s not about compliance. It’s about patient care.

03:04 Introduction Donna Grindle

09:00 More Similar Than Different US / Canada

09:33 US / Canada Terminology

18:00 What If There Isn’t A BAA / IMA?

19:00 Tips: Healthcare Provider Selecting A Vendor

26:00 Tips: Vendor Selecting A Healthcare Client

32:00 Liability – What Is It?

34:33 Time Frame To Report And Notify

36:38 Reportable Breach / Security Incident

39:37 Incident Response Plans

40:22 Cyber Security Insurance

42:15 Is Hacking An Act Of War?

44:15 How Big Is Your BAA / IMA?

45:35 Key Points In Your BAA / Information Manager Agreement

48:59 THE HIPAA Boot Camp!

https://helpmewithhipaa.com/

2020 Spring Dates: March 23, 24, 25

Check out these Help Me With HIPAA podcast episodes where Donna and David share more vendor vetting and BAA tips.

•Ready for extreme vendor vetting? – Episode #150

•7 Questions to Ask Your Vendor – Episode #218

Need more information about Information Manager Agreements? See https://InformationManagers.ca/Top-3

New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?

Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.

Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

You will automatically be brought to the podcast at the exact spot where we talked about it.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

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Organizations subject to the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy law, are required to report to the Office of the Privacy Commissioner (OPC) any breaches of security safeguards involving personal information that pose a real risk of significant harm to individuals. They also need to notify affected individuals about those breaches, and keep records of all data breaches within the organization.

On today's podcast, PIPEDA’s Mandatory Privacy Breach Notification, we will look at how PIPEDA applies to healthcare organizations and the vendors that support them.

The Privacy Commissioner shares lessons learned after one year of mandatory breach reporting requirements under PIPEDA.

Does PIPEDA Apply To You? PIPEDA applies to private sector businesses across Canada with the exception of Quebec, Alberta, and BC. In these provinces, provincial legislation wish is substantially similar to PIPEDA applies. In all cases, businesses which handle personal information which crosses provincial or national borders fall under PIPEDA regardless of which province that they are based in.

In Alberta, we have privacy legislation called the Health Information Act (HIA) that takes precedence over PIPEDA and Alberta's Personal Information Protection Act, (PIPA). If a business, like a physician's office, has a privacy breach which includes health information, then the custodian of the physician office must report the privacy breach following the HIA regulations. If it's employee information or other non-health information is included in the breach then that triggers privacy breach notification under PIPA. Sometimes, a breach can include both types of information and the physician office must notify under both legislation.

In BC the Personal Information Protection Act (PIPA) is BC's private sector privacy laws has also been deemed substantially similar to the federal private sector privacy law. BC does not have health information specific privacy legislation, so PIPA applies to private organizations in BC, including physician practices, and governs how the personal information about patients, employees and volunteers may be collected, used and disclosed.

If you are a business in Canada, for example, an electronic medical records (EMR) business and you have a data center in Canada where all of your clients provide their information and store it in your data center, the EMR vendor likely falls under the PIPEDA regulations.

The vendor may be responsive to other legislation as well. If you are an EMR vendor, you do not directly comply with the HIA in Alberta because that applies only to custodians. However, as an information manager of a custodian under the HIA, you have some obligations under the HIA in the event of a privacy breach. But that does not mean that you don't also have obligations under PIPEDA.

Listen to the podcast to learn more!

Show Notes

You can advance the audio to the time entries

03:00 PIPEDA

03:18 Does PIPEDA apply to you?

04:11 Alberta

04:53 British Columbia

05:26 EMR vendor and businesses that support healthcare practices

06:52 What is personal information

07:44 Why is privacy important?

In 2017, 65% of large organizations with more than 100 employees indicated that they were privacy aware, but only 43% of small businesses indicated that they were privacy aware.

09:11 What Is A Privacy Breach

12:44 PIPEDA Mandatory Privacy Breach Reporting Process

12:55 Keep Records

13:27 ROSH

14:04 Report to the OPC

14:10 Notification

Information Manager Agreement – should indicate if a vendor should directly notify a patient about the privacy breach or if the custodian will do the notification. The Information Manager Agreement should also identify which party (parties) is responsible for the cost of notification.

See the Practice Management Success Tip – Top 3 Agreements https://InformationManagers.ca/Top-3

15:46 What is ROSH?

17:47 What information, circumstances of the breach.

19:33 CASL Canada’s Anti-Spam Legislation

20:34 Good Privacy Is Good For Business

When we know better, we can do better… I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you protect your practice.

How to Manage a Privacy Breach with Confidence

The 4 Step Response Plan will help you with prevent privacy breach pain and give you the tips, templates, training, and tools that you can use right away to prepare your privacy breach response plan:

In the world of privacy breaches ‘If’ has become ‘When’. Will you be ready? Click here for more information on the on-line 4 Step Response Plan course available now!

https://informationmanagers.ca/4-step

New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?

Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.

Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

You will automatically be brought to the podcast at the exact spot where we talked about it.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

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Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office.

But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record.

Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches.

Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry.

Patient misidentification contributes to:

27% of radiation errors
29% of medication errors
5% of wrong-patient/wrong-site surgeries
850 medical errors and 20 deaths related to blood transfusions

And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records!

Practice Management Success

Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

To access all the resources mentioned in this podcast, join us at Practice Management Success!

In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards.

Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors.
Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records!
Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration.
Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic.

Don’t Photocopy The Photo Identification You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification.

Remember, we have a responsibility to collect the least amount of information necessary. Viewing photo id to verify the identity of the patient, is a reasonable step to ensure the safety of the patient and to prevent an error. Recording the drivers license number or photocopying the drivers license is not necessary to provide a health service and an unnecessary (and probably illegal) privacy and security breach.

Members of Practice Management Success receive templates of the new patient registration form, registration procedure, and the collection notice. If you are not a member yet, Click here and let me help you with your Practice Management Success!

Show Notes Recorded May 21, 2019

You can advance the audio to these time markers:

00:38 How To Record Patient Identification

03:48 Risks Not Correctly ID Patients

05:05 Patient Safety Alert

05:20 Importance Of Correct Patient ID

08:15 Health Care Card Security

Education to the patient to ensure that they understand the importance of correctly identify the patient means they get the right health care service.

10:35 Verify Patient ID

14:40 Policies and Procedures

15:16 New Patient Registration Form

16:49 Don't Photocopy The ID

Remember - if you don’t need the information to provide a health service, don’t collect it. You don’t have legal authority to make a photocopy the ID or the drivers license number.

17:57 Don't Photocopy the AHCIP Card

19:40 I’m happy to help you to identify a good process in your clinic to correctly identify patients so that you can continue to provide good care to your patients.

Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?

Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.

Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

You will automatically be brought to the podcast at the exact spot where we talked about it.

This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

Subscribe: itunes | Email | Stitcher | RadioPlayer |

Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information.

But - , many healthcare providers and business owners don’t know what to do about it!

Can your staff protect you from a ransomware attack?

Yes, they can!

And it doesn’t have to be hard or expensive to do that.

Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk.

6 Mistakes Made By Dentists (And Their IT) 1. Think that IT has them covered and that ransomware won't happen to me! 2. Not updating and monitoring computer systems with intrusion prevention/detection. 3. Don't have a comprehensive backup of all of your data in at least 3 locations. 4. Don't run backup restore tests regularly. 5. Don't have a written mandatory cyber security awareness training plan. 6. Don't have an independent cyber security risk assessment and management plan annually.

Meet Ange Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices.

With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.

Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082

Don’t Miss This! Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice.

Show Notes Recorded October 29, 2019.

You can advance the audio to these time markers:

01:12 Introduction Anne Genge

02:00 How did you get started in security in healthcare?

04:34 IT support is not enough to prevent cyber security crime

05:17 #1 Tip Get a Cyber Security Risk Assessment

What Should Healthcare Practices Know About Security Risk Assessments?

06:37 What is ransomware?

07:32 Why should healthcare providers be worried about this?

10:12 Data loss often happens even when you can de-encrypt the data often resulting in 15% loss

Without proper remediation, repeat ransomware attacks can happen.

12:16 Cyber security risk assessment annually as part of your routine management plan

05:16 Parking of trust

21:21 Why backup other business data outside of the practice management system?

23:47 What is an acceptable recovery time?

25:50 Policies, procedures, and training creates clarity and rules, people behave better.

29:15 Costs of a privacy breach to a small dental practice

30:12 How your staff can prevent ransomware

33:40 Difference between information technology IT support and cyber security professionals

36:55 What is a cyber security risk assessment?

39:30 Who needs a security risk assessment?

Do this now: * Go to: https://InformationManagers.ca/Likes-Alexio * Get started with a quick on-line self assessment. * Book a 30 minute consultation with Anne! * Follow Anne and Alexio on social media for more training and tips.

New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?

Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.

Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

You will automatically be brought to the podcast at the exact spot where we talked about it.

This video key-word search tool uses the new Searchie app. If you would like to know more about this,

visit InformationManagers.ca/likes-searchie.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

Subscribe: itunes | Email | Stitcher | RadioPlayer |

Would you like to increase your dental practice revenue immediately?

Maybe you have a need to maximize efficiencies and create your dream team.

Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours.

Angela Mulrooney is the Business Doctor, and today she is my guest expert.

Meet Dr. Angela Mulrooney

Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary.

Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business.

If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to my interview with Dr. Angela Mulrooney, Improved Communication, Improved Business Episode | #081

Don’t Miss This! Angela has a generous offer for you to get a complimentary 1 hour strategy call to discuss your practice.

Show Notes Recorded August 2019.

You can advance the audio to these time markers:

00:12 Introduction Dr. Angela Mulrooney

04:40 The Passion Pursuit – How Your Passion Will Make You Prosperous

06:39 What does a dental practice coach do?

Production coaching

Communicate effectively with the patient

08:50 Marketing coaching

11:00 Practice efficiencies – is it required by law, does it add to production and/or does it advance the practice?

14:20 Who is the ideal practice provider who will most benefit from a dental practice coach?

Someone who is ready to level-up.

14:26 Are you ready to level up? What kind of outcomes could you expect?

Communication improvements may generate $250,000 improvement in production.

18:07 Communication between front line staff and patients

19:29 Marketing in a dental practice – what is a good mix between traditional and social media?

21:57 On-line reviews

Content support, social media support, social media trends

26:46 What are the common motivators for a dental practitioner to reach out to a dental practice coach?

27:40 Book a 1 hour Strategy Call With Angela info@helpmegetpatientsnow.com

28:27 Upcoming Marketing Book Credible Influencer Marketing for Professionals

Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?

Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.

Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

You will automatically be brought to the podcast at the exact spot where we talked about it.

This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

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The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice.

It’s also required by legislation and professional college regulations and standards.

Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems.

Don't let this happen to you!

Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures.

These policies and procedures also become the foundation of your privacy impact assessment (PIA).

That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC).

When we know better, we can do better…

I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you protect your practice.

PRIVACY BREACH NUGGETS are provided to help you add a ‘nugget' to your privacy education program. Share these with your staff and patients as a newsletter, poster, or staff meeting.

Jean L. Eaton, Your Practical Privacy Coach

References

Alberta Office of the Information and Privacy Commissioner. Investigation Report H2019-IR-01 Investigation into alleged unauthorized accesses and disclosures of health information at Consort and District Medical Society Clinic. May 21, 2019. https://www.oipc.ab.ca/media/996888/H2019-IR-01.pdf

New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?

Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.

Well, that’s easy to do now!

If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.

You will automatically be brought to the podcast at the exact spot where we talked about it.

This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.

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1/3 of all healthcare employees who should receive cyber security training, don’t get cyber security training.

This shocking statistic is from the recent report from Kaspersky, Cyber Pulse: The State of Cybersecurity in Healthcare – Part Two

I believe that we can do better!

Today, I want to share with you some easy, no-cost resources that you can use right away to start or add to your cyber security awareness training in your healthcare practice. There is no software to buy, and if you have email, you can do this today.

October is Cyber Security Awareness Month! A great no-cost opportunity to provide cyber security awareness training to your team!

Whether you’re at work, at home, or on the go, threats to cyber security and sensitive data can follow you. Our uber-connected world makes it more important than ever to know the threats and their potential consequences.

Information Managers Ltd has been a Cyber Security Champion for many years - and now you can, too!

NCSAM was launched by the National Cyber Security Alliance & the U.S. Department of Homeland Security in October 2004. This US organization sponsors a multi-media resource campaign each October.

You can become a Champion, too - and get direct access to all the resources.

Demonstrate to team the importance of cyber security at work.
Share with your patients - by posters in your practice, blog posts, or your email newsletters - and demonstrate that your practice is cyber aware and you want to share tips with them.
If you have team members who work remotely, work from home, use their own mobile devices, or use the internet to connect with apps and resources - give them additional skills to do their work as safely as possible.
Help your team members better manage their own personal information in their personal lives - good habits that will help them at work, too!

Become a Champion here

https://staysafeonline.org/ncsam/champions/

Or, follow Information Managers blog posts, social media, and resources that you can download and use right away!

Start Your Cyber Security Awareness Training! Throughout the month of October, Information Managers is providing to you Cyber Security Awareness tips by email.

Follow the link to receive an email every few days throughout October with a short training tip to be more Cyber Security Aware.

Emails will have additional resources that you can download.

You can forward the email to easily share with your team.

Or, they can sign up to the campaign, too, and then they will receive emails directly to their in-box.

Click Here to sign-up for Cyber Security Awareness Tips today! https://informationmanagers.ca/cyber-security-awareness-2019

Show Notes Recorded October 1, 2019

You can advance the audio to these time markers:

00:42 Introduction

02:20 Cyber Security Awareness Month

06:59 Key Messages

10:18 Engage Your Community

11:25 Raise Awareness

11:53 Become a Cyber Security Champion

https://staysafeonline.org

12:00 Cyber Security Awareness Training by Email

https://informationmanagers.ca/cyber-security-awareness-2019

View Details

A Privacy Impact Assessment (PIA) is Good for Business A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey.

You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice.

Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment.

Subscribe: itunes | Email | | Stitcher | RadioPlayer

Show Notes You can advance the podcast to the time entries

00:00 Introduction

01:07 When do you need a privacy impact assessment (PIA) amendment?

01:27 Previous PIA is more than 2 years ago

03:19 Changes in legislation

Other common triggers for PIA amendments

03:56 Electronic Medical Record or computer network, or office productivity

05:16 Physicians, Ownership, Location

05:45 New Users / Information Sharing

06:35 Communicating With Patients

07:57 Vendors Change - Alberta Netcare Portal

10:00 New PIA or PIA Amendment?

12:13 After the Amendment is Written

If you need assistance with your Privacy Impact Assessment amendment, see https://InformationManagers.ca/PIA-course

Protect Your Practice, Your Patients, and Your Assets With Privacy Impact Assessments Are you struggling with creating your privacy impact assessment or amendment?

Not sure if you are still compliant with the HIA?

A completed PIA doesn’t last forever!

If you need help with your amendment, let me know. I'm here to help you with on-line education and coaching.

I help you complete your PIA.

https://InformationManagers.ca/PIA-course

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

Subscribe: itunes | Email | | Stitcher | RadioPlayer

‘This call may be recorded to ensure quality control.’ We’ve all heard the recorded message when we call our bank or service provider

But, is this the best way to capture patient satisfaction with their healthcare visit experience?

Are you looking for options to gauge patient satisfaction with the patients’ interactions with your office staff during phone calls and their entire visit?

There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction.

I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction. Listen to the podcast to hear his key tips!

CareSay App from Everyone’s A Caregiver Easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice. Make sure to check out this new app from Brian and Everyone’s a Caregiver!

Click on the image below

In This Episode In this 16 minute episode, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, we discuss options for the healthcare provider and business owner to easily measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice.

Brian shares his key tips including

Options to create a patient experience survey (including CGCAPS).
New tools that empowers the patient to provide clinics with feedback about their experience.

Join me for the interview with Brian Lee, How To Capture Patient Satisfaction With CareSay Reviews.

Meet Brian Lee, CEO, Everyone's a Caregiver Learning Systems Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change. He is recognized author on HCAHPS improvement and Value-Based Purchasing.

Brian has been a passionate lifelong student of customer service and its effect on both organizational effectiveness and staff retention. He educates his audiences about the “how-to’s” of developing patient, staff, and physician loyalty. He models how to inspire hope and commitment and to bring a renewed passion for care-giving. For two consecutive years Brian has been evaluated by the International Customer Service Association Conference as the number-one-rated Customer Service Expert Speaker in the World.

Brian Lee is the Chief Executive Officer of Everyone's a Caregiver Learning Systems, a leading provider of culture-change and training solutions to healthcare organizations across North America. He is also the founder of the Healthcare Service Excellence conference. In the past 30 years in business, Brian and his team have worked closely with healthcare organizations on several continents to achieve breakthrough results in improving the Patient Experience and Staff Engagement.

In the fall of 2018, Brian Lee and Bruce Lee invited Jean L. Eaton to become a faculty member of Custom Learning Solutions and their new initiative to assist community clinics to empower community clinics to deliver a 5 star patient experience. Their new on-line program, Patient Centered Clinic, launches in February 2019.

Find out more about Brian Lee:

www.EveryonesACaregiver.com

Twitter: @every1care

LinkedIn: Brian Lee CSP

Show Notes You can advance the audio to these time markers:

00:00 Q: How to Capture Patient Satisfaction

00:47 Speaking with Brian Lee, CEO, Everyone’s a Caregiver

04:07 Privacy considerations

05:12 Patient Feedback Options

05:30 Adopt a Patients Experience Measurement – CGCAPS

Patient Centered Clinic Modules

Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic!

06:50 Care Say App – Deliver a 5 Star Experience!

https://informationmanagers.ca/likes-CareSay

14:13 Pilot the Care Say App!

Download the app for free – at your app store now for IOS and Android.

To learn more about the pilot, call Dorian at 403-270-5806. Or, send her an email at Dorian [at] EveryonesACaregiver.com. No obligation just check it out!

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean, Your Practical Privacy Coach and Practice Management Mentor

View Details

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Privacy Awareness Week (PAW), an initiative of the Asia Pacific Privacy Authorities forum (APPA), is held every year to promote awareness of privacy issues and the importance of protecting personal information.

This year, Privacy Awareness Week is celebrated May 6-10, 2019.

Protect Your Organization and Your Patients

Equip your staff with the information they need to confidently and correctly handle personal health information.

Healthcare businesses need privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Patients trust their healthcare providers with their sensitive, personal, and financial information.

If patients don’t feel that the healthcare provider will keep their information confidential and secure, patients may choose not to share their information which may impact their healthcare and treatment.

When we are privacy aware, we can better respond to patients’ questions and build their trust in the quality of services that we provide.

In this podcast episode, Jean L. Eaton challenges you to take the Privacy Awareness Quiz. See if you are up-to-date with common scenarios in healthcare!

Show Notes Recorded June 2018

You can advance the audio to these time markers:

00:40 Introduction

01:52 Say No to Snooping

Privacy Awareness Training Quiz

04:00 Question 1 Soccer Mom

04:52 Answer 1 Soccer Mom

05:28 Question 2 Celebrity Visit

05:57 Answer 2 Celebrity Visit

07:00 Question 3 Training Examples

07:35 Answer 3 Training Examples

08:25 Question 4 Patient Access to Their Own Information

09:15 Answer 4 Patient Access to Their Own Information

11:25 Question 5 Chart Notes Print-out

12:05 Answer Chart Notes Print-out

13:35 Bonus tips

14:05 Privacy Awareness In Healthcare: Essentials

www.InformationManagers.ca/Privacy15 Use the coupon code: Privacy15

14:33 Download the free Privacy Awareness Quiz

www.InformationManagers.ca/Privacy-Matters-Quiz

Do This Now See https://informationmanagers.ca/privacy-awareness-week-2019/ for more resources that you can use right away for your healthcare practice.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

Subscribe: itunes | Email | Stitcher | RadioPlayer When was the last time that you reviewed your access logs in your healthcare practice?

In our policies, procedures, risk assessments, and privacy impact assessment submissions, we indicate the reasonable safeguards that we expect to implement in our practices to protect the privacy and security of health information.

But policies and good intentions alone isn’t enough.

We also need to take action on our policies.

Custodians have an obligation to ensure reasonable safeguards to protect the privacy and security of health information. This means having appropriate policies and procedures in place and demonstrate and document that you have implemented your plans.

In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about using audit logs of your computer and your Electronic Medical Record (EMR) / Electronic Health Record (EHR) to improve security in your healthcare practice.

Improve Privacy and Security In Your Healthcare Practice Privacy and Security Monthly Audit Template This Practice Management Success Tip includes ✔ Implementation guide – easy to read ‘how-to' instructions to get the best results from your privacy and security monthly audit.

✔ Audit form template in MS Word document format that you can download, print, and use right away.

✔ Access to mini-course with video examples to get you started.

✔ On-line access to Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor to answer your questions

No software to purchase

Get the Templates Now!

In This Podcast Episode Show Notes Recorded June 2018.

You can advance the audio to these time markers:

00:51 Policies and Procedures Are Not Enough

01:10 What Are Audit Logs?

02:28 Importance of Audit Logs

04:52 Snooping

05:46 Reasonable Safeguards

06:11 Implementing Monthly Privacy and Security Audit

07:16 Starting Your Program

07:59 Sample Goals

09:36 Sample Compliance Observations

11:47 Sample Recommendations

12:15 Identify Your Action Items – what will you start, stop, or keep doing?

Action Steps That You Should Do Now See https://informationmanagers.ca/audit for checklists and templates that you can use right away to help you improve your healthcare practice security. Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

Subscribe: itunes | Email | Stitcher | RadioPlayer

Has this ever happened to you?

You are a clinic manager in a healthcare practice. One day, you receive a phone from a healthcare provider in another clinic.

They received a fax with patients’ health information from someone in your clinic. But the fax is not addressed to them – they received it in error.

Is this a notifiable privacy breach under Alberta’s new Health Information Act (HIA) regulations?

What should you do now?

If you work in healthcare, it is your job to manage each #PrivacyBreach with confidence, compassion, and transparency to the individuals affected by a privacy breach.

In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about mandatory privacy breach notification in your healthcare practice.

Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens!

Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.

To access all the resources and to ask Jean your questions, join us at Practice Management Success!

In This Podcast Episode Show Notes Recorded Oct 16, 2018

You can advance the audio to these time markers:

00:58 Is this a privacy breach?

01:19 Part A: Circumstances where mandatory privacy breach notification is required

02:244 Part B: Circumstances where mandatory privacy breach notification is not required

02:50 Accessed the information in a manner consistent with his role as a health services provider and did not do it for an improper purpose;

03:00 Did not use or disclose the information beyond determining that he accessed it in error.

04:50 Sending custodian must record the privacy breach

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated!

Subscribe to our podcast and join our email updates list!

When you subscribe to our podcast, the next episode of the podcast will automatically appear in your play list and you never have to go searching for an episode again!

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You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!

Don’t Panic!

Learn NOW how to respond a #CourtOrder.

In this episode we discussed how to prepare patient records for a court order with confidence! Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.

How to Prepare Patient Records for a Court Order E-Book Don't be scared and confused when confronted by a police officer giving you a court order to produce patient records!

With this report we show you how to:

Calmly receive a court order
Prepare the patient's health record for disclosure
Anticipate your testimony in court

Download this free report to protect your healthcare practice! Show Notes Recorded September 2018
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
18:36 Testimony
22:39 When You Return to the Clinic
24:24 What You Should Do Now

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or improve your healthcare practice.

Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated!

View Details

One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like.

Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it?

But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner.

Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model.

But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families?

Patient Centered Clinics from Everyone’s a Caregiver Make sure to check out this new on-line education from Brian and Everyone's a Caregiver! Click on the image below:

In This Episode In this 30 minute webinar, Brian Lee, CEO of Everyone's a Caregiver Learning Systems, will discuss options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient care in your healthcare practice.

What is the Patient Centered Clinic?
What is the Return on Investment (ROI) when you provide your providers and support team with education in patient engagement?
Opportunities of digital learning systems
How can healthcare clinics provide consistent, meaningful education to their teams and still get their day-to-day tasks done?

Join me for the interview with Brian Lee, How Improved Patient Satisfaction Saves You Time And Money!

Find out more about Brian Lee:

www.EveryonesACaregiver.com

Twitter: @every1care

LinkedIn: Brian Lee CSP

Show Notes Click the >> arrow to play the podcast. You can advance to the time marks.

01:35 Meet Brian Lee, CSP, CEO Everyone’s A Caregiver

06:56 Pink Elephant in the Room

07:21 Brian Lee’s #1 Tip

09:35 What is the Patient Centered Clinic?

11:30 What Does It Look Like to the Patient?

13:05 What Does It Look Like to Staff?

14:19 Educate Employees

15:29 What is Education?

16:30 Why is This a Critical Topic for Healthcare Practitioners?

19:19 What Are the Options to Improve Patient Satisfaction?

20:39 Return on Investment

24:16 Introducing Everyone's A Caregiver App

24:45 Patient Centered Clinic

26:32 DO IT Recommendations

30:00 Who is the Patient Centered Clinic For?

30:28 Patient Centered Clinic Modules

35:28 Get Started With Patient Centered Clinic!

Do This Now! Go to https://InformationManagers.ca/Likes-EAC to unlock the sample modules for the Patient Centered Clinic!

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean, Your Practical Privacy Coach and Practice Management Mentor

View Details

A Privacy Impact Assessment is Easy – When You Start With a Good Plan! Do you need a PIA? or a PIA amendment? If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute webinar / podcast is for you!

If you are a custodian--including physicians, optometrists, dentists, chiropractors, nurse practitioners, podiatrists, and more!--as defined by Alberta's Health Information Act, then you probably need a PIA.

Jean L. Eaton, Your Practical Privacy Coach, will explain

what a PIA is,
why you need it, and
how to start planning to prepare a PIA.

A PIA is an important tool that you can use to help you with that project management. It will help you anticipate risks to the project before it starts and avoid serious problems, wasted time and money.

The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.

Sometimes, after you have completed a foundational PIA for your practice, you want to add a new tool, move or add a new clinic location, or change the way that you collect, use, or disclose health information. This may trigger a PIA amendment where you can build onto your original PIA submission.

Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.

Podcast Sponsor - Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments A complete step by step on-line course !

Show Notes Recorded July 5 2018

You can advance the audio to these time markers:

04:52 Elephant in the Room

Some people think that a PIA is a big scary elephant in the room. I’d like to show you that a PIA is not scary and, in fact, is a practical tool for your business.

03:49 Assess Your Project

04:24 Purpose of a PIA

04:58 PIA Process

13:42 Don’t Be Shocked!

17:00 Carrot or Stick Approach

26:07 5 Step Plan to PIA

30:22 When Do You Need a PIA?

31:40 Questions

34:00 Strategies to Complete Your PIA

34L30 DFY – Done For You

Hire a consultant. A consultant may be internal to your organization or external. If you are a part of a large organization or association, you may have a dedicated Privacy Officer or Project Manager who will work with you and your business unit to develop the PIA.

Or you may hire a consultant from an external business with experience in your industry and is knowledgeable about the regulatory requirements in your jurisdiction.

34:56 DIY Options - On-Line course

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments – A complete step by step course with on-line coaching from me. https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/

The DIY approach will take more of your time, and less money, to complete your PIA.

If you ae the type of person that likes policies, procedures and details about legislation this is a good option for you.

36:17 DWY – Done With You Hybrid

The hybrid approach includes you doing the majority of the information gathering and creating or reviewing your existing policies and procedures for your project.

You also work with an experienced consultant (internal or external) to help you put the pieces of the PIA together and prepare the PIA submission, and to work with you to develop the implementation plan.

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.

View Details

Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and they hope it won’t happen to them. It keeps them up at night...because they know that properly preventing or managing a privacy breach is critical to the continued success of their business!

Now, in Alberta, we need to ensure that we are prepared for the new mandatory privacy breach reporting that took effect on August 31, 2018.

In this podcast episode, Jean Eaton will share with you * What is a privacy breach * Why a privacy breach is a significant problem * Lessons learned in the first 4 months of mandatory notification * 5 categories of notification triggers * Offence and penalty provisions of the HIA

Podcast Sponsor - Understanding Privacy Breach Notification Privacy breaches and notification compliance is the key to keeping your clinic out of trouble, and with this report we show you how to know when you need to comply…

We show you the breach events that require notification
How to prevent notification errors
Avoid fines up to $50,000 by following the advice in this report

Download this free report to protect your healthcare practice.

Show Notes Recorded Monday, January 28, 2019

00:30 Is this a privacy breach?

02:30 Introduce Jean Eaton

04:57 Privacy Rights

06:22 What is a Privacy Breach?

07:12 Personal Information

08:24 Why is a Privacy Breach Significant?

10:29 Why Mandatory Notification?

11:46 Risk of Harm

13:02 Errors Happen

13:38 Biggest Mistake

13:53 First 4 Months of Mandatory Privacy Breach Notification

15:44 Categories of Breaches

17:22 Types of Privacy Breaches

21:02 5 Mandatory Notification Categories Triggers

21:42 1. Has Been Accessed or Disclosed

22:56 2. Has Been Mis-used or Will be Mis-used

23:57 3. Identity Theft or Fraud

24:39 4. Embarrassment, Physical, Mental, or Financial Harm

24:59 5. Adversely Affect Health Services

26:08 Other Triggers

27:00 Record Each Privacy Breach

27:59 Who Must You Notify?

28:38 Penalties

32:15 Second Biggest Mistake

32:25 Privacy Breach Management Program

33:31 E-book Understanding Privacy Breach Notification

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean, Your Practical Privacy Coach

View Details

Snooping is a privacy breach! When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping.

If you work in healthcare, it is your job to manage each privacy breach with confidence, compassion, and transparency to the individuals affected by a privacy breach.

In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about custodians looking up their family members on Alberta Netcare Portal.

Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens.

Podcast Sponsor – Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!

Show Notes Recorded Oct 16, 2018

00:19 Custodian Snooping

02:37 Don’t Forget to Train About Appropriate Access

03:21 Just Because They Say They Know Isn’t Enough For the Business of a Clinic

04:32 Discipline and Notification

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated!

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Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

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You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!

Don’t Panic!

In this month’s Q&A with Jean, we discussed how to prepare patient records for a court order with confidence!

Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.

Show Notes
01:36 How to Prepare Patient Records for a Court Order
02:40 Don’t Panic
03:16 Review the Order Carefully
04:46 What This ISN’T
07:30 Validate the Court Order
08:14 Secure the Patient Records
11:08 Inform Your Custodian, Privacy Officer
12:38 The Fine Art of Severing
14:32 Table of Contents
15:24 Prepare the Paper Record
18:36 Testimony
22:39 When You Return to the Clinic
24:24 What You Should Do Now

For complete details and to read more, subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

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Have you ever said…

“If only I had someone to ask!”

Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership.

In this Q&A, we're talking about: Can you use text messaging with patients? The short answer is, ‘Yes’.

The longer answer is ‘Yes, but . . . make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’

Listen to the full audio Q&A for my detailed response. Here are some audio highlights:

01:51 Patients want to use text messaging

02:24 Why text messaging?

04:59 Level of risk

06:33 Mitigation strategy

12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520)

13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true)

15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment

17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/

For more information visit:
https://InformationManagers.ca/can-you-use-text-messaging-with-patients/

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Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

Mandatory Privacy Breach Reporting is Coming to Alberta!

Do you know how this will affect your healthcare practice?

. . then this free webinar is for you!

If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you!

You need to know how mandatory privacy breach reporting will affect you!

In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain

**what is a privacy breach

**why a privacy breach is a significant problem

**why have mandatory privacy breach reporting

offence and penalty provisions of the HIA

**privacy breach notification requirements

**what you need to do before August 31, 2018

Show Notes / Contents
You can advance the audio to these time markers:

06:28 What is a privacy breach
07:55 Personal information
09:31 What is privacy
10:30 Personally identifying
11:44 Why is a privacy beach significant
14:21 Healthcare system
15:13 Risk of significant harm (ROSH) or ROH
18:21 Penalties
19:49 Important to the individual
20:25 Biggest mistake
21:16 Example – forgery
23:49 Example – letter
25:38 Example – garbage
31:05 Example – social media
33:12 Example – fraud
33:52 Example – ransomware
35:19 Example – theft unencrypted data
38:31 Mandatory privacy beach reporting
39:23 New notification requirements
40:18 Offence penalties
40:39 Triggers privacy breach notifications
42:46 Privacy breach discipline principles
47:08 Privacy breach management program
47:36 4 Step Response Plan www.InformationManagers.ca/4-step
52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this!

http://www.InformationManagers.ca/Spot-Privacy-Breach

For more help, download the free e-book, Understanding Privacy Breach Notification https://informationmanagers.ca/mpbn

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean, Your Practical Privacy Coach

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For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Jeff

Do you need to right-size your clinic space?

Are you frustrated because your clinic location didn’t turn out to be as good as you expected?

Or maybe you couldn’t recruit those extra physicians or healthcare providers that you had planned?

In this Practice Management Nugget Webinar for Your Healthcare Practice, Jeff Grandfield of The Lease Coach will discuss what healthcare business owners should know about sub-leasing.

Has your circumstances changed? You might be dealing with changes to your business plan, for example

your location isn't as ideal as you had planned
changes in your business ownership
revenue forecasts not as good as expected and your business space needs to work harder for you now
considering sub-leasing your space for just a few days a week or long term

It's not as scary as you think!

It's time to right-size Jeff Grandfield will explain options that you can use to right-size your clinic space.

Jeff Grandfield knows how healthcare providers and business owners can make the best of sub-leasing solutions. Jeff Grandfield, The Lease Coach, is my guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

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For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/AACM

Are you wondering if there is a better way to hire staff for your healthcare practice?

Are you looking for new ways to create revenue for your practice or manage expenses differently?

Do you want to keep up to date on clinic management best practices?

Many clinic managers find that they need help from time to time from other clinic managers who understand their problems.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Susan Le Doux and Katherine La Porte of the Alberta Association of Clinic Managers (AACM) will discuss the 3 common problems AACM can help clinic managers solve.

Susan and Katherine will also reveal the benefits of being an AACM including:

access to on-line forum of clinic managers across Canada
networking and education events in-person and on-line
on-line resources
mentoring with a seasoned clinic manager

Susan Le Doux is the current President of AACM and Katherine La Porte is the Secretary of AACM. They are my guest experts on Practice Management Nuggets Webinars for Your Healthcare Practice. Susan and Katherine will discuss how their membership with AACM has helped them and can help you, too!

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

Clinic managers don't have to work alone - Join AACM and benefit from networking and support of your peers with @AACMgroup

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For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kathy

Have you just been told that you are responsible to train the new person in your healthcare clinic?

Are frustrated when you try to connect the people you supervise or work with?

Do you struggle to address issues, identify problems, or move things forward?

Are you feeling hesitant, overwhelmed or unsure in your day to day responsibilities?

Do you sometimes feel like the world is out to get you, it’s somebody else’s fault, or find yourself saying if only they would change, or if only things were different?

Not sure what to do next?

Then you have come to the right place!

Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life.

Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand.

After listening you will leave with a renewed hope that you can feel in control of your leadership experience. Kathy Archer's #1 Tip to healthcare providers and clinic managers about leadership

 **Kathy Archer will help us to understand:** * The difference between management and leadership

The need to take response-ability for your role as leader
3 steps to help you take response-ability

In this episode, you'll hear:

12:00 Kathy Archer, Leadership Development Coach, Silver River Coaching

12:05 #1 Tip from Kathy Archer for healthcare providers and managers about leadership

12:06 The difference between managers and leaders

12:07 Be response-able

12:08 Don't be a victim

12:10 Identify your struggles and develop your skills

12:11 Your learning plan

12:12 Confidence comes after competence

12:17 Vision movie

12:19 Inner Guidance System

12:20 You can find "Mastering Confidence - Discover Your Leadership Potential by Awakening Your Inner Guidance System" by Kathy Archer on Amazon, iTunes, and Audible.

12:24 Download Kathy's Guide Sheet https://InformationManagers.ca/GuideSheet

12:25 Like Kathy's Facebook Page and join her Confident Women Leaders Facebook Group - SilverRiverCoaching

https://www.facebook.com/SilverRiverCoaching

https://twitter.com/KathyDArcher

https://www.linkedin.com/in/kathydarcher/

https://www.youtube.com/user/KathyDArcher/

https://www.instagram.com/kathydarcher/

What action will you take after listening? What will you start doing, stop doing, or keep doing that will help you grow your confidence and leadership?

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcastsTake responsibility for your leadership role.

Mastering Confidence: Discover Your Leadership Potential by Awakening Your Inner Guidance System

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For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle

Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website.

You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process!

Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother.

Discover 6 Steps to Select a Website Designer for a Small Health Professional Website in 2018 In this Practice Management Nugget Webinar for Your Healthcare Practice, Kyle Loranger of Kyle Loranger Designwill discuss his #1 tip to select a website designer – and it's not what you think!

Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice.

 **Your website is your digital shingle!** It used to be that you would place the ad in the Yellow Pages for your new clinic and that would be your marketing plan for the year!

Now, that really isn't an option. You need your website to be the public face of your practice. You will direct all the promotions for years to come to your website.

Your website will often be the first point of contact to your practice for both patients and your referral partners.

We’ll hold your hand and make it easy for you to understand why a website designer can save you time, money, frustration! (Especially if this is your first website!)

You have many choices. Kyle Loranger will help you to select a website designer for you with confidence!

Highlights from this episode:

2:00 Your customized website will help you to position and distinguish yourself from your competition

4:20 Elephant in the room - What do I need to know about selecting a website designer?

5:00 Kyle Loranger's #1 Tip

5:30 It's about relationships, not technology

8:25 Who are you?

9:40 What do you need your website to do for you?

10:10 Your website should help you create new patient referrals

14:00 Step 1 - Determine a budget. How much money is the right amount to spend?

16:10 Get a consistent look

18:00 Step 2 - Find the right category of website builders

21:15 Step 3 - Start your research!

25:00 Step 4 - Meet with them.

28:00 Step 5 - Get estimates / proposals from the qualified firms.

29:40 Questions to ask your designer

30:00 Don't be overwhelmed with technology!

34:00 On-line patient appointment booking should be integrated into your EMR

37:20 Step 6 - Select your web firm / designer and start your project!

38:40 Control your own crown jewels - website URL, website images, etc.

42:00 Contact Kyle

42:50 Website design offer from Kyle www.kldesign.com/practice-management -nuggets-webinars-special-offer

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Are you doing everything you can to ensure a positive mental health environment for your staff?

Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?

Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.

Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?

Discover How To Create Positive Workplace Mental Health

Podcast Sponsor – Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don’t know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!

In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:

Discuss why workplace mental health is important
Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )
Share his first-hand experiences from the Psychological Health and Safety Advisor Training program

Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.

Learn How To Initiate Positive Workplace Mental Health

Meet Robert Manolson BA, CCDP Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.

Find out more about Robert:

www.powerfulplay.ca

Email: robert@powerfulplay.ca

YouTube: www.youtube.com/user/PowerfulPlayEdmonton

LinkedIn: www.linkedin.com/in/robertmanolson

Twitter: @powerfulplay

Facebook: www.facebook.com/powerfulplay

Show Notes Recorded January 11, 2018

You can advance the audio to these time markers:

4:00 Elephant in the room - What do I need to know about workplace mental health?

4:30 Robert’s #1 Tip

7:00 Workplace Mental Health

7:50 Stats

9:45 Adopting the Standard

11:30 Contact your local Certified Psychological Health and Safety Advisor

14:00 Health and Safety in the workplace

15:00 Attitude for change as part of your business advantage

16 :00 13 Factors that support psychological health and safety in the workplace

17:30 Bell Let’s Talk Jan 31

18 :00 Workplace Mental Health Leadership Framework

19:10 Powerful Play Experiences – Creating Engaged Teams

2010 Download your Team Engagement Assessment from Robert Manolson

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.

Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Reviews for the podcast on whatever platform that you use is greatly appreciated!

Jean, Your Practical Privacy Coach and Practice Management Mentor

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Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription renewal?

Would you like to have predictable billing cycles?

Are You Prepared for Panel Management?

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

With robust panel management, you can enjoy regularly scheduled patient visits, regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

With the help of my guest, Stephanie Clack, Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT), you will discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

update us on the changes in this primary health care strategy,
discuss career opportunities for HIM professionals, and
share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel CLICK TO TWEET

Podcast Sponsor - Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic?

Or solving one problem just to find another problem popping up?

Don't know where to go for help?

Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

Join us at Practice Management Success!

Meet Featured Guest: Stephanie Clack Stephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry.

As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.

Discover How Panel Management Will Impact Your Practice! Show Notes Recorded December 7, 2017

You can advance the audio to these time markers:

01:30 Featured Guest Stephanie Clack, Instructor, Southern Alberta Institute of Technology (SAIT) Health Information Management program

02:00 Using data to get better patient outcomes is a variation on health information management domains of practice.

02:30 Patient’s medical home with an assigned physician and health care providers is defined for both the provider and the patient.

03:30 Patient roster

04:10 Panel management is one of the components of Alberta’s Primary Health Care Strategy. Providing proactive.

05:17 Panel identification to determine active patients and ensure that the patient is attached to a provider.

06:40 Proactive contact with the patient.

08:09 Plan screening measures. Review data and pre-book appointments with patients for screening maneuvers

09:00 Panel manager role includes managing the patient roster and work in the EMR to maximize scheduling reminders and screening measures and data analysis.

10:20 Fill your appointment scheduler for more reliable and predictable billing cycles.

12:00 Use the ASaP screening guidelines to determine which patients are missing the suggested maneuvers.

15:00 Resources: Towards Optimized Practices (https://www.topalbertadoctors.org/file/step-workbook.pdf), Southern Alberta Institute of Technology (SAIT) Health Information Management Practicum placements in May and June.

16:50 Health information skills and domains of practice.

19:50 Panel management will assist you to improve the patient flow in your clinic.

20:50 Practicum placement opportunities are available each year in May and June; contact Stephanie now!

Do This Now Members of Practice Management Success can access the video of this episode and the resources here.

If you are not a member of Practice Management Success, yet—what are you waiting for?

Click here and register now!

Rate and Review the Podcast Reviews for the podcast on whatever platform that you use is greatly appreciated!

I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd

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Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen

Are you a clinic manager who dreads the Monday morning phone rush? Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

You can do better than that! My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help your small to medium family medical practices

Reduce 40% to 60% of your incoming phone calls.
Reduce 75% of your no-show appointments.

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help your small to medium family medical practices

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

Clinic manager of a small to medium family healthcare practice or
Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

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For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis

Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.

Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.

Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.

In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:

Improve communication between referral and specialist office
Improve patient satisfaction
Improve patient care
Save you time and money

Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future.

Health care referrals done right improves patient satisfaction and saves you time and money every day!

Webinar Show Notes:

00:30 Mama G’s story

03:40 Synchronous communication confirms that the message was received

04:29 Track referrals as easily as a book on Amazon

04:52 #1 Tip to better manage patient referrals

06:09 Find more effective ways to involve and engage the patient

06:19 Current typical patient referral workflow

07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management

09:43 Better way to handle referrals

13:56 Manage and measure for quality improvement

14:42 Wait times reporting is easy

15:00 Create a referral

17:00 Over 95% of all patients or their primary care contact are involved and engaged

18:11 Referral requests

20:44 Specialist triage, accept, decline, or e-consult

22:05 Better use of the healthcare system resources

22:27 Patient messaging

23:40 Privacy ensured

24:40 Automate phone call reminders

26:00 Specialist report sent to the referring provider ready to download

29:15 Privacy safeguards with two factor authentication and audit trails

29:00 Implementation time line

32:00 Supports multi-disciplinary referral patterns

35:00 Primary Care Network pilot –the patient’s medical home

35:30 Benefits to the patient

36:31 Benefits to the referring provider

40:00 Mobilize your community and your referral partners to improve your patient referral management

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For full show notes, along with webinar slides and resources visit: https://InformationManagers.ca/pmn-live-craig/

Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :

Use secure email to share health information
Check-list to determine if your computer is secure
Security awareness training

Craig Petronella has advised clients on how to best protect their computer information for over thirty years.

He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.

Webinar Show Notes:
1:00 Welcome, Craig Petronella, Petronella Technology

3:00 Petronella’s 3 Step Process 6:00 Risks to a healthcare practice

7:05 How to learn from someone else’s security breaches

8:00 Don’t send health information by email!

9:25 Security Risk Self-Assessment

11:52 HasMyPracticeBeenHacked.com – find out your gaps and vulnerabilities

18:53 Benefits that healthcare practices will notice after they complete a security risk assessment

24:42 Required security awareness training – Special offer from Craig!

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How HIPAA Can Crush Your Medical Practice: Why Most Medical Practices Don't Have A Clue About Cybersecurity or HIPAA And What To Do About It

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For full show notes, along with webinar slides and resources visit:https://InformationManagers.ca/Hernish

Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the correct patients already on your waitlist to fill that last minute cancellation. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Acharya will share with you:

• Improve patient access to healthcare.
• Minimize ineffective administrative work.
• Shorten waiting lists.
• Optimize fee-for-service revenue.

Is your morning voice mail full of patients cancelling appointments? You are not alone. All healthcare offices get cancellations. In fact, up to 30% of appointments need rescheduling, often on short notice.

If your healthcare practice has same-day appointment cancellations then this episode is for you!

www.CancellationSpot.com: Fill Cancellations Without Making a Single Phone Call

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For full show notes, along with webinar slides and resources visit:https://InformationManagers.ca/pmn-live-carol-healthcare-content

Carol Bush, The Social Nurse, knows how to create healthcare content that supports your healthcare practice. In this Free 30-minute Privacy Management Nugget Webinar Carol Bush will share with you:

Why should a private practice blog?
Why get serious about blogging?
Ideas for your blog.
Tips to support your wordsmiths and social media managers

If you have been thinking about * creating patient education materials * adding a blog to your website * creating or adding to your Facebook page or * other social media

then this webinar is for you!

How to Use Healthcare Content to Attract Patients and Improve Patient Satisfaction

with Carol Bush, The Social Nurse

Recorded Live Thursday June 1, 2017

Carol Bush is a writer and content strategist. She is the founder of The Social Nurse, a consultancy helping healthcare small businesses and Nurse Entrepreneurs tell stories that matter to the people they need to reach. She is a contributing writer for allnurses.com and an editorial advisor for Oncology Nursing News.

Carol is the Co-Founder of Healthcare Marketing Network.

Webinar Show Notes 1:00: Welcome, Carol Bush, The Social Nurse

4:30: Patients want healthcare information and will go to Dr. Google to get it.

6:50: You are the subject matter expert

7:05: Pink elephant in the room

9:00: Carol’s #1 Tip

9:25: What is a blog?

11:52: Why should a healthcare practice blog?

21:00: Ideas for blogging

24:00: Find wordsmiths in your tribe - Thinkers, Feelers, and Doers

30:18: Healthcare Networking Network – from support for your wordsmiths to complete done for you solution! Link Here: www.HealthcareMarketingNetwork.com

35:08: Free E-Book – 10 Tips to Make Your LinkedIn Profile Rock in 2017! Download Link

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For full show notes, along with webinar slides and resources visit:https://informationmanagers.ca/pmn-social-media-for-independent-community-pharmacy

Would you like your patients to understand all the services that your pharmacy offers?

Would you like more loyal, repeat patients?

Would you like more new patients?

Would you like more sales in your pharmacy?

Would you like all of this without spending a fortune?

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with Saam Ali, The Pharmacy Mentor! Saam knows that pharmacists can use social media to help drive your sales, increase brand awareness and strengthen relationships in your community.

The quicker you begin to implement a Social Media strategy, the quicker you will begin to build your audience and engage with them about the services you offer.

In this 30-Minute Privacy Management Nugget Saam Ali will give you 3 valuable tips on how to use social media. * Patients get to know, like and trust your pharmacist. * Easy to implement – you don't need a lot of technical skills. * Save money compared to traditional marketing strategies.

Saam Ali is a locum pharmacist in Britain with more than 10 years of experience working in a variety of roles in the community, ranging from running daily private clinics to managing pharmacies with multi-million-pound turnovers.

However, for the past 3+ years, he turned his focus to the technology and online sector. During this time, he has become a proficient website developer, expert video course creator and founded a successful online company. The primary way he grew the company was by marketing through Social Media and it's his experience and understanding in this field that has led him to build this innovative course for the Independent Pharmacy sector.

Today, he continues to work part-time as a locum, consults with Pharmacy Businesses around innovation, but spends most of his time creating digital content to help drive Community Pharmacy into the digital age.

Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

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For full show notes, along with webinar slides and resources visit:https://informationmanagers.ca/pmn-communication-lauren

Do you have a difficult topic that you need to communicate with your patients?

You know the one. The conversation that is really important to the patient and it is really important to you that you get it just right?

What if you could take that one topic and improve it to so that your communication is clear, consistent, meaningful and valuable to both the patient and you?

You can save time, money, and frustration with a strategic approach to communication.

Lauren Sergy is my guest on Practice Management Nuggets – Webinars for Your Healthcare Practice.

Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

In This Episode You'll Learn the Benefits of Effective and Efficient Communication: * Reduce stress in your workplace and your life. * Build greater clarity in your communication goals. * Achieve what you want to everybody’s greater satisfaction.

Lauren Sergy of Upfront Communication is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

The Handy Communication Answer Book written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications.

Available on Amazon.ca.

www. InformationManagers.ca/Handy-Communication-Answer-Book

Get the blog Up Front Communications

www. LaurenSergy.com

The Handy Communication Answer Book (The Handy Answer Book Series)

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Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast For full show notes, along with webinar slides and resources visit:
InformationManagers.ca/Dania-Moazzam In this FREE 30-minute Practice Management Nugget Webinar with Dania Moazzam,you will learn about payroll and human resources solutions for your healthcare practice. Reduce Payroll Pain: In this Practice Management Nugget Webinar for Your Healthcare Practice, Dania Moazzam of Ceridian will share: * Dania's #1 Payroll and Human Resources tip for Healthcare Practices * How to save time that you spend managing scheduling employees * Accurate and efficient payroll calculations and avoid errors and penalties * Ways to Meet Employment Standards and taxation rules with confidence * How to use real time data to manage work schedules and costs * Inviting employees to easily access their own work schedules and manage their availability and holiday requests * Improving the confidentiality of sensitive payroll data * A scenario physician practice with 5 MOA's * The benefits of using a payroll solution * And, how to create a payroll solution timeline

If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information.

Grab Your Free Payroll & HR Calendar, here:http://info.ceridian.ca/LP=2930?source=im

Join in the conversation on Twitter: #PracticeManagementNuggets

#Payroll #healthcare #medical#Ceridian

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Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/podcast For full show notes, along with webinar slides and resources visit:
InformationManagers.ca/PACCCongress In this FREE 30-minute Practice Management Nugget Webinar with Sharon Polsky,you will learn about the upcoming National Privacy and Data Governance Congress presented by The Privacy and Access Council of Canada (PACC). Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, security and compliance. April 5-7, 2017 in Calgary, AB
Sharon Polsky is the president of AMINA Corp. and a Privacy by Design Ambassador with more than 30 years’ experience advising corporations, governments and organizations about privacy and access implications and unintended consequences of emerging laws, technologies and global trends. She is also president of the Privacy and Access Council of Canada, the nonpartisan national non-profit association of privacy and access professionals in Canada’s private and public sectors.

In 2007, Sharon founded The Winston Report, the foremost quarterly journal devoted to information access, privacy protection and data governance in Canada, and serves as its Editor-in-Chief.

Not sure if the Congress is for you? Listen to the Practice Management Nugget Webinar interview with Sharon Polsky President & CEO Privacy and Access Council of Canada (PACC) to answer all your questions. We also talk about:

Attendees sharing interests in privacy, access and security
Refreshing and practical approach of Congress 2017
Who should attend the Congress
And, more!

Registration for the National Privacy and Data Congress is now open: https://pacc-ccap.ca/congress/register/ This webinar is hosted by Jean L. Eaton of Information Managers Ltd. Your Practice Management Mentor and Practical Privacy Coach Join in the conversation on Twitter: #PracticeManagementNuggets Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/podcast

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Sign up for weekly reminders about upcoming guest interviews, here: https://informationmanagers.ca/podcast In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Heather Scott, discover how your healthcare practice can take action and support youth in your community. Heather Scott is a board director with Kids4Cameras. Kids4Cameras is a non-profit in Edmonton, Alberta, that encourages youth from all walks of life to share their voice through photography. Kids4Cameras has established an amazing reputation for enriching the lives of the youth they engage with, as well as the lives of the volunteers who collaborate with them. Recorded live October 2016 There is a lot that can be learned from Kids4Cameras. Although Kids4Cameras is experiencing positive growth, it remains a grassroots organization that is propelled by its core values: empowerment, trust, and leadership. These are embedded in every level of K4C, and even act as the foundation for the mandate of their photography program curriculum. Simply, their belief is this: Create With Passion, Make Change Happen. Kids4Cameras immediately struck me as a generous and inspirational cause. I caught up with Heather to discuss the following: * Benefits youth have been getting from the Kids4Cameras program * Kids4Cameras also has a reputation for providing an excellent experience for their volunteers. I asked Heather, why is that? * The various types of volunteers within the organization that help contribute to Kids4Cameras mission.

Can you donate a digital camera? Donate here: http://www.kids4cameras.com/donate This webinar is hosted by Jean L. Eaton of Information Managers Ltd. Your Practice Management Mentor and Practical Privacy Coach Sign up for weekly reminders about upcoming guest interviews, here: https://informationmanagers.ca/podcast

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In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji, you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard. You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

Recorded Thursday, June 16, 2016 Join us for Practice Management Nugget Webinar The 3 R’s to Building Resilience in Business with Zaheen Nanji Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

Become a member of Information Managers Network to access all the replays and all the resources!

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In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the MOA and how they can contribute your successful healthcare practice.

What skills should a MOA have?

How does an MOA fit into your practice team?

How can a skilled MOA contribute to your successful healthcare practice?

A skilled Medical Office Assistant will contribute to make your healthcare practice a dynamic and productive workplace that provides great customer service. Join us for the webinar with Ronaye, and we will discuss:

Skills set of the medical office assistant
Good interview / hiring questions
Sample job description
Sample salary expectations
How to help the new MOA learn their new job – tips to train / orientate / communicate expectations during the probationary period to make this a great experience for everyone

Recorded Live Thursday, July 14, 2016 Join us for the Free Practice Management Nugget Webinar for Your Healthcare Practice The Skilled MOA: What a Medical Office Assistant Can Do For Your Healthcare Practice with Ronaye Kooperberg Become a member of Information Managers Network to access all the replays and all the resources!

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If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to improve the care experience for patients and their caregivers and their loved ones then jump onboard with this amazing and insightful interview with expert Jessica Giesbrecht where we'll help you to take your patient and family centred care results to the next level.

Jessica Giesbrecht and HealthCareCAN/CHA Learning will show you how you can improve the care experience for the patient, their care givers, and their loved ones.

Learn how to implement patient and family centred approaches in healthcare organizations and teams.

If you work in healthcare and want to learn how you can support patients and their family to be better engaged and better outcomes this course is for you!

If you work in healthcare and want to improve patient safety, improve provider and staff engagement, and increase efficiency in your healthcare practice, this is for you!

If you work in healthcare - community, long term care, acute care, diagnostic and more - this course is for you! No academic pre-requisites required.

If you want tools, templates, and support from experienced faculty and other students across Canada while you implement change in your healthcare practice this is for you!

The new course, Patient-Centred Experience and Design Program will help you lead the design and improvement of patient and family-centred healthcare.

Listen to the Practice Management Nugget Webinar for Your Healthcare Practice, “Are Patient and Family Centred Care & Engagement Just Passing Fads?” interview with Jessica Giesbrecht Director, Quality, Performance & Evaluation, HealthCareCAN/CHA Learning.

Recorded Live May 26, 2016.

For more information, click the link: http://informationmanagers.ca/guest-patient-family-centred-care

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.

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If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practicve with Jim Ewing of Pro-Vision Solutions Inc., Jim will explain:

how your business plan can help you at various stages of your professional career,
key components typically found within the business plan, and
how it can help you maximize the professional opportunities ahead!

Every health care practitioner knows the value of having a regular medical check up.

The business plan for your medical practice is not any different!

Recorded live Thursday May 5, 2016

Interview with consultant, author and speaker Jim Ewing will give you practical tips on how your business plan can help you at various stages of your professional career and how it can help you maximize the professional opportunities ahead!

For more information, see http://informationmanagers.ca/pmn-business-plan/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

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In this FREE 30-minute Practice Management Nugget Webinarwith Nelson Scott, you will learn the five ingredients of meaningful staff recognition. Formal staff recognition programs are not the answer. And it’s not about the money.

In Thanks! GREAT Job! Improve Retention, Boost Morale and Increase Engagement with High- Value, Low-Cost Staff Recognition, he identifies the five ingredients of meaningful staff recognition.

Nelson is going to give you practical tips on how to provide GREAT staff recognition so that you:

Provide GREAT service to your clients
Recruit GREAT staff
Retain GREAT staff
Have a GREAT day at work

For more information, see http://informationmanagers.ca/pmn-great-staff-recognition/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

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In this FREE 30-minute Practice Management Nugget Webinar with Dovell Bonnett you will learn how to fix the weakest cybersecurity link in your healthcare practice.

Password Authentication Infrastructure (PAI) starts when you turn on the computer.

Dovell Bonnett, “The Password Guy”, corrects the errors, misconceptions and lies about passwords.

http://informationmanagers.ca/pmn-making-passwords-secure

Dovell explains why password management is the key component of managing the cybersecurity of your healthcare practice.

You need to understand how to properly implement reasonable cyber safeguards to:

protect your businesses from cyber-attacks
free individual computer users from cumbersome security policies, and
put IT administrators back in control of their networks

Dovell Bonnett is the author of Making Passwords Secure: How to Fix the Weakest Link in Cybersecurity. Dovell has been creating computer security solutions for over 20 years. His passionate belief that technology should work for humans, and not the other way around, has
lead him to create innovative solutions that protect businesses from cyber-attacks, free individual computer users from cumbersome security policies, and put IT administrators back in control of their networks.

Brought to you by your Practical Privacy Coach and Practice Management Mentor
http://www.informationmanagers.ca

Making Passwords Secure: Fixing the Weakest Link in Cybersecurity

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In this FREE 30-minute Practice Management Nugget Webinar with Dustin Rivers you will get a behind-the-scenes peak at the upcoming 2016 Saskatchewan Connections conference.

http://informationmanagers.ca/Connections

The Connections events are each regionally based conferences designed for Access, Privacy, Security and Information / Records Management professionals working for public agencies.

Through a series of plenary, breakout and workshop sessions, delegates will gain a clearer understanding of access to information, protection of privacy, information security, and records management issues that arise in organizations subject to FOIP, LAFOIP, and HIPA. More importantly, discussion focuses on the connections between these disciplines.

25+ sessions and 35+ speakers over 2 days
Regina SK May 10-11, 2016

Learn how you can 7x your professional education starting with listening to this interview with Dustin Rivers, Executive Director, Verney Conference Management right now!

http://skconnections.ca

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

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In this FREE webinar with Jean L. Eaton, Information Managers Ltd, explains How to Manage Your Patients’ Health Records When You Close Your Healthcare Practice…and YOU are invited!

http://informationmanagers.ca/event-registration-close-your-practice/

If you’re a healthcare provider who is

retiring or closing your practice
selling your practice
buying a practice
accepting providers (who want to bring their patient records, too) to your practice

then “Practice Management Nuggets Webinar When You Close Your Healthcare Practice” will help you to meet your obligations to securely manage your patients’ health records.

Jean L. Eaton, B. Admin, HIM, CC is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal information, particularly in primary health care settings.

Jean has customized and delivered privacy training programs for privacy officers, records management professionals, implementation teams, and healthcare providers across Canada and the US.

Jean is the podcast host of Practice Management Nuggets Webinars.

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

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If you're a healthcare provider, professional or practice manager who wants to manage your reputation and protect your career without fear of online technology and social media then "Practice Management Nuggets Webinar 5 Things You Must Do Today to Protect Your Professional Reputation" will help you to protect your professional reputation AND own your digital identity!

Barbara C Phillips, NP, FAANP is the Founder of Nurse Practitioner Business Owner (NPBO™) providing business education, resources and support for entrepreneurial and employed Advanced Practice Clinicians. She believes all clinicians are a “business” and thus even the employed clinician will excel with basic business and marketing education.

Give Us 30 Minutes - And Barbara Phillips Will Give You The Secret to 5 Things You Must Do Today To Protect Your Professional Reputation!

Learn how to

Own your digital identity.
Claim your profile on rating sites.
Listen to and engage your patients on social media.

If you are a healthcare provider, professional or practice manager who wants to monitor what is being said about you online without fear of online technology and social media then "Practice Management Nuggets Webinar 5 Things You Must Do Today to Protect Your Professional Reputation" will help you find success with own your digital identity - FAST!

What every Healthcare Professional Needs To Know About Managing Your Professional Digital Identity

For more information about this podcast, or to see the video, join us here!

Connect with Barbara Phillips, NP

@barbaraphillips****

http://Facebook.com/NursePractitionerBusiness

Get your E-book "Protect Your Professional Reputation"

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In this FREE 30-minute Practice Management Nugget Webinar with Professional Meeting Facilitator Gord Sheppard that explains 10 Ways You Can Create Awesome Meetings… and YOU are invited!

If you attend meetings or lead meetings and you want practical tips that you can use right away to make meetings more productive and profitable then you need to register for this webinar right away!

“10 Ways You Can Create Awesome Meetings” is an entertaining and informative presentation by Professional Meeting Facilitator, Consultant, Speaker, Instructor and Author, Gord Sheppard. Based on his experience in more than 2000 meetings, Gord offers funny stories and practical information that will help you to take action and create awesome meetings that are more productive and profitable!

On this interview you are going to hear Gord’s Top 10 Ways You Can Create Awesome Meetings including

-how to estimate the total cost per hour of your meetings, so that you can then make every second count

-take responsibility for your own actions during a meeting is one of the most powerful ways to improve the meeting techniques that you and your colleagues can use to build trust with each other so you can make your next meeting more productive

-how to assess your current meeting facilitator, and then figure out a few ways to help them become more effective how to link every meeting to your organization strategy

-how to build a blockbuster agenda that everyone can get excited about

and MORE!

Changing The World, One Meeting At A Time.

http://createawesomemeetings.com/

Brought to you by Your Practice Management Mentor from Information Managers. For upcoming events see http://InformationManagers.ca/pmn-events

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If you’re serious about practical learning in privacy, access and security and want to join speakers, delegates and thought leaders with shared interests on privacy that you can apply in your own environment right away make sure to check out this exciting interview with Sharon Polsky right now!

Privacy and Access Council of Canada offers a congress where delegates have a realistic opportunity to attend the sessions of interest. Plenaries and breakout sessions are longer than usual , and formal remarks are shorter, leaving time for speakers and delegates to engage in genuine conversation. And we ask speakers to offer practical guidance borne of their experience (not just theoretical advice or historical reviews) that delegates can put to work in their own organizations.

Learn, share and network at the 2016 National Privacy & Data Governance Congress. Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, security and compliance.

Join speakers, delegates and thought leaders with shared interests in privacy, access and security.Colleagues from public and private institutions, federal, provincial and territorial governments, industry, academia and regulatory authorities will meet in a relaxed setting to enjoy workshop, breakout, keynote and plenary sessions.

Congress 2016 takes a refreshingly practical approach. Breakout sessions are longer than at most conferences, but formal presentations are shorter. Speakers offer practical examples and case studies, but are discouraged from using PowerPoint or similar tools (or distractions).

Continuing Education Credits applicable to PACC Professional Certification, and may qualify for CPD credits from other organizations as well.

Who should attend the Privacy and Data Governance Congress? * privacy officer * security officer * access and disclosure administrators * compliance officer * FOIP Co-ordinators * human resources manager * insurance agents * healthcare administrators, health information management * medical ethicists and genetics

Sharon Polsky, MAPP Sharon Polsky is president of AMINA Corp. and a Privacy by Design Ambassador with more than 30 years’ experience advising corporations, governments and organizations about privacy and access implications and unintended consequences of emerging laws, technologies and global trends. She is also president of thePrivacy and Access Council of Canada, the nonpartisan national non‑profit association of privacy and access professionals in Canada’s private and public sectors.

For more information, see: http://informationmanagers.ca/privacy-and-data-governance-congress/

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View the blog post and register to view the video.

A PIA should be as common place to a healthcare practice as a business plan is to a business.

BUT most healthcare practices don’t know this and often don’t know that a PIA is usually part of their professional college requirements and often even a legislated requirement!

Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

You need a Privacy Impact Assessment when:

- You are opening a new clinic or establishing a new health services program
You are changing administrative procedures or technology equipment, services, or vendors
You are changing how you collect and use personal information
You are implementing or changing an Electronic Medical Records (EMR)
You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program
You have a Privacy Impact Assessment that was written more than 2 years ago? (It is time to review and update this!)

Doing a Privacy Impact Assessment for your practice is easy – once you figure it out. I have helped hundreds of clients complete their Privacy Impact Assessment and visited hundreds of practices across Alberta. I’ve figured it out . . . so you don’t have to! Now I’m going to share with you what you need to know to plan your PIA.

Brought to you by Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

Related Links:

Register for the preview of the E-course webinar, Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

Buy the E-course, Protect Your Practice, Your Assets, and Your Patients with
Privacy Impact Assessments - A Complete Step-by-Step Course

Privacy Awareness in Healthcare: Essentials - online privacy awareness training from Corridor Interactive

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Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy awareness training is easy with interactive online learning experiences that are more effective than conventional training.

Make online training available to all your new and current employees quickly and efficiently.

http://informationmanagers.ca/pmn-privacy-awareness-training/

For more information about the course, Privacy Awareness in Healthcare: Essentials, see https://www.corridorinteractive.com/online-training/privacy-awareness-in-healthcare/

Guest: Heather Moony, VP Business Development, Corridor Interactive

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Practice Management Nugget Inteview with Grant Ainsley

Tips every clinic manager or healthcare provider needs to know.

If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a
patient with confidence, then you need to listen to this podcast right away.

Immediately take your communication skills to the next level and learn to talk like a
leader.

Communication Tips for Difficult Conversations
http://www.informationmanagers.ca/communication-tips-for-difficult-conversations

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Your clinic manager just resigned. Are you ready to hire? Learn how!

In this FREE 30-minute Practice Management Nugget Webinar Jean will give you practical information, tools and resources to:

Hire and retain the right employee – the first time!
Develop hiring policies, procedures, and forms to make hiring painless.
Develop great first impressions to attract the ideal candidate to your practice.

Download the FREE E-Book,

9 Steps to Hiring Employees for Your Healthcare Practice

The right employee:

is productive and provides good services to your patients and clients
will create a positive place to work and to receive care
will promote your business

Doesn’t it make sense to prepare now to hire the right employee?

Download the FREE E-Book,

9 Steps to Hiring Employees for Your Healthcare Practice

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In this episode, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up: 52 Actions for Emerging Leaders”**.

Karanne shares 5 Steps that you can take to guide you to successful outcomes and grow into your leadership potential.

Karanne Lambton offers her experience as a leader, manager, mentor and coach to health care professionals who want to succeed in living a full spectrum life.

Take 5: 5 Foolproof Activation Steps to Move from Stuck to Success Learn about a proven 3 pillar, 10 step process that can be successfully applied to your career or your personal life.

More about “Step Up; 52 Actions for Emerging Leaders”**

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In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This 30-minute Practice Management Nugget will give you practical information on:

Employee theft and shoplifting
Exterior crimes against companies
Working alone legislation

Dave Rodwell,

D.E. Rodwell Investigate Services Ltd.

Email: dave@daverodwell.com

Website: www.daverodwell.com

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/staff-work-alone/

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In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute Practice Management Nugget will give you practical information on:

Strategies to create engagement with your employees;
Strategies for you to develop skills to better engage your employees;
Tips for networking;
Tips to engage employees who work from remote or mobile offices.

Paula MacLean

Silver Creek Press

Email: mmcs@aol.com

Website: www.silvercreekpress.ca

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/meaningful-engagement/

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In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute Practice Management Nugget will give you practical information on:

Typical requirements for a healthcare practice start-up;
CPSA and AHS regulations;
Questions to ask potential suppliers;
Timelines to consider in your project plan;
Ways to manage your medical supplies inventory.

Shawna Briscoe

Canada Medical Ltd.

Phone: 780-465-2291

Email: shawna@canadamedical.net

Website: https://www.canadamedical.net/

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/medical-supplies-and-inventory-management-for-clinics/

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In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget will give you practical information on:

The key questions patients are asked on how to improve your practice;
The latest ideas in patient engagement;
What makes a satisfied patient;
How you can address the key ingredients in your medical clinic.

Bruce Lee

Bruce Lee Productivity Resources

Email: bruceleespeaker@shaw.ca

Website: www.bruceleespeaker.com

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/7-moments-of-truth-in-patient-clinic-satisfaction/

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In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful practice, with what she calls "Relationship Marketing". This 30-minute Practice Management Nugget will give you practical information on:

How to use relationship marketing to grow your business;
How to position you and your business as a Lifestyle Medicine authority in your community;
How you can be an exclusive host of "Community Wellness Day" in your community to gain huge exposure, massive publicity, to leverage affiliates, and to build key relationships, credibility, and legitimacy.

Dr. Randi Ross, CEO

William David Company, LLC.

Email: drrandi@optonline.net

Website: http://www.williamdavidcompany.com/

Download the Learning Resource Guide

For more information on this podcast and for resources, see our blog post here: http://informationmanagers.ca/relationship-marketing/

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In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will help you with your job search:

Effective Networking;
Personal Branding;
How to Market Yourself.

Connie Hampton, Consultant

Hampton & Associates, Scientific and Executive Search Consulting

Email: connie@networkpolishkit.com

Download the Learning Resource Guide

For more information on this podcast, and for additional resources, see our blog post here: http://informationmanagers.ca/job-search-process/

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In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on:

What makes a satisfied patient;
How to build a world-class service culture;
How to engage and transform frontline and management staff.

Brian Lee & Bruce Lee

Custom Learning Solutions Group Ltd.

Email: brian@customlearning.com

Email: bruce@customlearning.com

Website: http://customlearning.com

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/

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In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:

Managing patient expectations
Managing First Impressions
Responsive communication
Increasing patient trust and confidence.

Susan Keane Baker, MHA

Author, Managing Patient Expectations

Email: susan@susanbaker.com

Website: www.susanbaker.com

Twitter: @SusanKB

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction

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In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier for the patient, easier for employees, and improve your cashflow. This 30-minute Practice Management Nugget will give you practical information on:

Credit policy for uninsured services in your practice
Communication plan with your patient/clients
Train your employees how to talk to patients/clients and ask for the payment
Payment workflow options

Jaeme Adams, Co-Founder and President

SwervePay

Email: info@swervepay.com

Website: www.swervepay.com

By Phone: 1.888.875.4782

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/payment-options-provide-patients/

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In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute to run smoothly when those 'worst things' do happen! This 30- minute Practice Management Nugget will give you practical information on how to:

Assess your office's critical functions and assets
Identify what potential threats are
Develop plans and strategies to continue with business when disruptions occur

Paul Kirvan CISA, FBCI

Paul Kirvan Associates

Phone: +1 908-902-2586

Email: pkirvan@msn.com

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/business-continuity-whats-worst-thing-happen-business/

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In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice Management Nugget will give you practical information on:

What Medical Transcriptionists do;
What Medical Transcriptionists students learn in the program;
Why Medical Transcriptionists are vital to a health care team.

Loralie Euverman, CHIM

Associate Chair, Medical Transcription Program, School of Health, NAIT

Phone: 780-471-7876

Email: loraliee@nait.ca

Website: http://www.nait.ca/program_home_77468.htm

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For more information on this podcast and for resources, see our blog posts here: http://informationmanagers.ca/hire-medical-transcriptionist/

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In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the role of HIM professionals in clinic administration. In this 30-minute Practice Management Nugget, Lisa will give you practical information on:

What HIM professionals do;
Why HIM professionals are essential to health services; What HIM students learn in the program; and
What are non-traditional opportunities for HIM grads and seasoned practitioners.

Lisa Proudfoot BRE CHIM

Instructor, Health Information and Practice Assistants

School of Health and Public Safety, SAIT Polytechnic

Phone: (403) 284-8611

Email: lisa.proudfoot@sait.ca

Website: http://www.sait.ca/programs-and-courses/full-timestudies/diplomas/health-information-management-course-overview.php

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For more information on this podcast and resources, see our blog post at: http://informationmanagers.ca/health-information-management/

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In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to:

Develop a hiring policy, procedures, and forms for your practice that reflects your brand image;
Recruit employees that are the right fit for your practice;
Clearly state expectations; and
Develop great first impressions to attract the ideal candidate to your practice.

Jean L. Eaton (The Practice Management Mentor), INFORMATION MANAGERS LTD

Email: jean@informationmanagers.ca

Website: informationmanagers.ca

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For more informationon this podcast and other resources, see our blog post at: http://informationmanagers.ca/build-team/

Practice Management Nuggets: Recent Episodes

Jean Eaton