Building Better Managers

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In this episode of Building Better Managers, host Wendy Hanson engages in a deep conversation with Chris Wells, VP of EMEA at New Level Work, about the intersections of sales, HR, and learning and development. They explore the importance of personal connections in sales, the similarities between HR and sales professionals, and the common blind spots in leadership development programs. The discussion also highlights the evolving approaches to leadership development, the challenges faced by HR leaders, and the future of sales in the context of leadership development. Chris shares valuable insights and advice for both HR leaders and salespeople, emphasizing the need for trust and understanding in their relationships.

Key takeaways:

Building relationships is crucial in sales and HR.
Understanding personal challenges can lead to better sales outcomes.
HR and sales professionals share similar traits and skills.
Engagement is key to serving internal customers effectively.
Successful leadership development relies on storytelling and transformation.
Continuous development is essential for leadership effectiveness.
Budget constraints challenge HR leaders in development initiatives.
Innovative solutions are needed to keep up with changing demands.
Personalization in learning is becoming increasingly important.
Trust is fundamental in the relationship between sales and HR leaders.

Meet Chris:

Chris leads New Level Work’s European division and brings nearly three decades of experience in learning and leadership development. With a passion for helping organizations unlock the full potential of their people, Chris partners globally to create leadership programs that don’t just impact employees, but extend beyond the workplace—positively influencing families, friends, and entire communities.

Follow Chris:

LinkedIn - https://www.linkedin.com/in/cjwells Website - https://www.newlevelwork.com/

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Host Wendy Hanson engages with Kristine Ellis, Director of Talent Development at GuideWell, to explore the complexities of leadership in the healthcare sector. They discuss the unique challenges faced by healthcare leaders, the innovative use of AI in management, and the importance of coaching and collaboration in fostering a supportive work environment. The conversation also highlights strategies for navigating change, supporting mental health, and ensuring employee well-being, all while emphasizing the core values that drive GuideWell's mission to transform healthcare.

Key takeaways:

Healthcare leadership requires adaptability to unique challenges.
AI can enhance efficiency and creativity in healthcare management.
Understanding team dynamics is crucial during times of change.
Coaching is essential for personal and professional development.
Fostering collaboration is key in a geographically diverse workforce.
Employee wellbeing is a priority for effective leadership.
Building trust through relationships enhances team resilience.
Values should be lived and not just displayed on walls.
Recognizing signs of burnout is vital for team support.
Effective communication is essential for navigating change.

Meet Kristine:

Kristine Ellis is the Director of Talent Development for GuideWell, a $30 billion not-for-profit, mission-driven enterprise focused on transforming health care. At GuideWell, she leads an Employee and Executive Leadership Development team which has received the Association for Talent Development Best Award 10 times and is currently ranked twelfth on ATD’s global Best Awards list.

Kristine works with employees, leaders, and executives on topics such as communication, competency development, strategic thinking, personal branding, and work-life balance. She is a well-known expert in her field and has spoken nationally on a variety of leadership topics at ATD events and other conferences for educators, and healthcare and finance professionals. In her own leadership and in her world-class programs, she combines passion with extensive leadership development experience and a unique coaching approach that emphasizes the importance of servant leadership and empathic communication.

Follow Kristine:

LinkedIn https://www.linkedin.com/in/kristine-ellis-med-mpc-pcc
Website https://www.guidewell.com/who-we-are/our-businesses

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this encore episode of Building Better Managers, Wendy engages with Julie Winkle Giulioni, a renowned expert in career development. They discuss the evolution of career conversations, the importance of psychological safety, and the impact of remote work on employee growth. Julie emphasizes the need for continuous dialogue about career development rather than relying on annual reviews. The conversation also explores the role of AI in enhancing career growth while highlighting the irreplaceable value of human interaction. As the workplace continues to evolve, leaders must adapt their strategies to foster an environment where employees feel valued and supported in their career journeys.

Key takeaways:

Career development is essential for employee engagement and retention.
Conversations about career growth should happen regularly, not just annually.
Psychological safety is crucial for open and honest career conversations.
Leaders should focus on asking questions rather than providing answers.
Remote work requires more intentionality in career development efforts.
Recognizing and appreciating employees' strengths fosters motivation.
AI can support career development but cannot replace human interaction.
Creating equitable development opportunities is vital in a hybrid work environment.
Leaders should confront their proximity bias to ensure fair development.
The future of career development will focus on self-driven growth and diverse experiences.

Meet Julie:

Julie Winkle Giulioni is a champion for workplace growth and development and helps executives and leaders optimize talent and potential within their organizations. One of Inc. Magazine’s Top 100 speakers, she’s the author of "Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive" and the co-author of the international bestseller, "Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Still Want," translated into seven languages.

Julie is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including Fast Company and The Economist. You can keep up with Julie through her blog and LinkedIn.

Follow Julie:

LinkedIn: https://www.linkedin.com/in/juliewinklegiulioni/
Website: https://www.juliewinklegiulioni.com/

Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this encore episode, host Wendy Hanson engages with David Evans, VP of Product at New Level Work, to explore the transformative role of artificial intelligence (AI) in leadership development. They discuss the definitions of AI, its applications in product development, and successful integrations in the industry. David shares insights on how AI can enhance coaching, streamline administrative tasks, and foster stronger human relationships.

Key takeaways:

AI is not a replacement but a tool for enhancement.
Understanding AI is crucial for future job security.
AI can create value by helping leaders thrive.
Narrow AI focuses on specific tasks, while AGI aims for human-like intelligence.
AI can recommend personalized learning and coaching options.
Generative AI can assist in content creation and marketing.
AI can help streamline administrative tasks for coaches.
Leadership Oracle provides tailored answers based on best practices.
AI can analyze 360 data for personalized development plans.
Ethics and privacy are paramount in AI development.

Meet David:

David Evans is the Vice President of Product at New Level Work (formerly BetterManager). In this role, David is responsible for overseeing the product vision and strategy for the company, helping it to achieve its mission of making thriving at work the norm by developing better leaders. Prior to joining New Level Work as VP Product, David led Talent Success at Amplitude where he supported the growth of managers and their teams, scaling company culture as the business scaled. David has coached tech leaders and their teams for over 15 years, from baby startups to Fortune 100s, through capital raisings, M&A transactions, and public listings.David was previously Technical Director at Adopt-a-Pet.com and Founder & CEO of two tech companies, which resulted in one exit and a 9-figure acquisition deal that went south; life's an adventure! David's biggest and most important growth challenge so far: co-parenting 2 young kids.

LinkedIn: https://www.linkedin.com/in/jeditrainer/
Email: david.evans@newlevelwork.com

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success.

Key takeaways:

Customer success is about understanding unique client needs.
Empathy and emotional intelligence are crucial in customer success roles.
Building a customer success team requires proactive engagement.
Feedback loops enhance organizational learning and improvement.
Creating a collaborative culture fosters trust and transparency.
Investing in employee development leads to better business outcomes.
Assuming good intentions improves interpersonal interactions.
A strong company culture enhances team performance.
Remote work can still foster strong team connections.
Customer success teams act as extensions of their clients' teams.

Meet Kate Rath

Kate Rath is a seasoned professional with a diverse background in leadership development, international public health, communications, and the arts. Holding a Master's of Science in International Relations from the London School of Economics, Kate brings a wealth of knowledge and expertise to her role as VP of Customer Success at BetterManager, where she is dedicated to empowering individuals and fostering positive workplace cultures.

Meet Luis Vides

Luis Vides is a highly experienced Customer Success Manager with over 12 years of expertise in various industries, including call center BPO, real estate, outsourcing, and leadership development. With a well-rounded skill set and a commitment to driving growth and delivering exceptional results, Luis brings a passionate and customer-centric approach to his role at BetterManager. His diverse background as a corporate trainer, senior trainer, training manager, recruiting manager, property manager, account manager, solutions architect, and customer success manager allows him to provide valuable insights and support to clients, helping them thrive in their work environments.

Meet Rafael Tinoco

Rafael Tinoco Hernandez is a dedicated and driven professional with a genuine passion for driving customer success. With a background in business and finance, Rafael has made significant contributions as a Key Account Manager and Customer Success Manager in multiple startup ventures. Leveraging his skills and experience, Rafael actively works towards the success and advancement of organizations. His collaborative nature and strong problem-solving abilities enable him to build meaningful relationships with clients and deliver exceptional results. With a focus on creating positive workplace cultures, Rafael strives to empower managers and inspire transformation in work environments.

Follow Kate, Luis & Rafael:

Kate LinkedIn: https://www.linkedin.com/in/kate-rath-5b6a2243/
Luis LinkedIn: https://www.linkedin.com/in/levides/
Rafael LinkedIn: https://www.linkedin.com/in/rafael-tinoco-hernandez/

Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this encore episode, host Wendy Hanson engages with Dr. Julie Pham, founder of CuriosityBase, to explore the critical role of respect in relationships, particularly in the workplace. They discuss the seven forms of respect — procedure, punctuality, information, candor, consideration, acknowledgement, and attention — and how understanding these can enhance communication and collaboration within teams.

Key takeaways:

Good processes require positive relationships to be effective.
Respect is a key component in both personal and professional relationships.
The seven forms of respect help articulate needs and expectations.
Procedure involves adhering to established norms and rules.
Punctuality reflects respect for others' time.
Information should be shared openly to foster inclusion.
Candor is essential for constructive feedback and growth.
Consideration involves anticipating others' needs and wants.
Acknowledgement reinforces positive contributions and builds morale.
Attention is crucial for effective communication and respect.

Meet Dr. Julie Pham:

Dr. Julie Pham is the founder and the CEO of CuriosityBased, an organizational development firm based in Seattle. She is the author of the #1 Amazon Bestseller 7 Forms of Respect: A Guide to Transforming Your Communication and Relationships at Work.

Dr. Pham has been recognized with numerous awards for her community leadership. She has applied her community building approach to building strong, collaborative and curious teams.

She was born in Saigon, Vietnam and raised in Seattle. Dr. Pham earned her PhD in history at Cambridge University as a Gates Cambridge Scholar and she graduated magna cum laude from University of California, Berkeley as a Haas Scholar. She earned her real life MBA by running her family’s Vietnamese language newspaper during the 2008-2010 recession. She has worked as a journalist, historian, university lecturer, marketer, nonprofit executive, and management consultant.

Follow Julie:

LinkedIn: https://www.linkedin.com/in/juliepham2
Website: https://curiositybased.com/

Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this episode, Meighan Hackett Poritz, managing director of the Learning Forum, discusses the importance of peer learning and collaboration among leaders in the workplace. She talks about the evolution of work dynamics post-pandemic, the significance of trust in professional relationships, and innovative practices in talent development. The conversation highlights the need for a coaching culture within organizations and the role of networking in fostering growth and development among managers and leaders.

Key takeaways:

The world of work has seen major shifts in the past year.
Confidential peer learning fosters trust and meaningful relationships.
Access to instant benchmarking is crucial for leaders today.
Innovation and inspiration are more important than ever.
The pandemic has amplified the urgency of workforce-related topics.
Companies are exploring advances in technology for training.
Creating a culture of coaching is essential for growth.
Networking allows for the exchange of valuable insights.
Trust and confidentiality are foundational in coaching relationships.
Promoting a culture of development and learning is key.

About Meighan Hackett Poritz:

Meighan is the Managing Director of The Learning Forum, is a member-driven networking organization for senior executives of large multi-national and government organizations. Member firms include over 120 organizations which include 5 of the Fortune 10, 25 of the Fortune 100, along with 10 key government organizations.

Her councils provide leaders access to confidential peer learning through a high trust network. They are a platform for ideas, inspiration, and benchmarking which has a lasting impact on the strategy and growth programs of Fortune 500 companies.

Meighan completed an Ironman triathlon and raised $10,000 for blood cancer research. She is passionate about the emerging trends that link sustainability, personal well being, productive workplaces, and communities.

Meighan's Links:

LinkedIn: https://www.linkedin.com/in/meighanhackett/
Website: http://www.thelearningforum.org/

Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Dedicated and high-performing Executive Coach and former Vice President of Coaching at New Level Work, Karen Benz, explores the nuances of coaching in leadership. Learn the importance of understanding what coaching is and isn't, the concept of directed coaching, and the significance of building a strong coaching community. This conversation with host Wendy Hanson highlights the transformative 'Aha' moments experienced by managers during coaching sessions, the differences between internal and external coaching, and the power of perspective in facilitating growth. The importance of feedback and the value of coaching in today's workplace is emphasized, especially in navigating challenges brought on by recent global events.

Key takeaways:

Coaching is about building individual leadership skills through goal setting.
Directed coaching combines traditional coaching with the coach's expertise.
A strong coaching community enhances the experience for both coaches and clients.
Aha moments in coaching can lead to significant personal and professional growth.
External coaches can provide a fresh perspective free from organizational politics.
Perspective shifts can help clients see situations differently and improve their management style.
Feedback is essential for growth and improvement in coaching.
Coaching is an investment in personal and professional development, not a remedial action.
Clients must be motivated to engage fully in the coaching process.
The relationship between coach and client is crucial for effective coaching.

Meet Karen:

Karen Benz is an experienced Executive Coach (and former VP of Coaching at NLW) with an extensive background in leadership and management. She holds a B.S. (Bryant University) and M.S. in Management (Salve Regina University). Her experience spans most industries including technology, finance, health care, defense, manufacturing, service, nonprofit, government, and education.

Karen has a certification in DISC and has taught business courses at the university level for over 10 years. She also has experience as the Chief Operating Officer of an ambulatory health care facility located in Rhode Island. Karen is a certified graduate of Corporate Coach University. She is the VP of Coaching at New Level Work and is based in Rhode Island.

Karen's Links:

Your LinkedIn URL: https://www.linkedin.com/in/karenbenz/

Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this encore episode with Tim Creasey, we discuss the critical aspects of change management in organizations, especially in the context of the post-pandemic workplace. We explore the importance of understanding the people side of change, the role of managers as change agents, and the need for effective communication and support for employees during transitions. Tim emphasizes that successful change requires both technical solutions and the engagement of people, highlighting the evolving expectations of employees and the necessity for managers to adapt to new realities.

Key takeaways:

Change is inevitable and affects all businesses.
Support for team members is crucial during transitions.
The pandemic accelerated the need for digital transformation.
The people side of change is often overlooked but essential.
Successful change requires both technical and people sides.
Managers play a critical role in facilitating change.
Communication from managers is vital for employee understanding.
Transparency is important to prevent misinformation.
Employees need to feel valued and that they matter.
Adaptability is key in the evolving workplace.

Meet Tim:

Tim Creasey is the Chief Innovation Officer at Prosci, a global research and advisory firm focused on change management. He is an internationally recognized thought leader, author, and speaker on the topic of change management, with over 25 years of experience in the field. Tim has extensive experience in speaking to large audiences globally and empowering them with actionable insights that are authentic, knowledgeable, and engagingly humorous.

Tim's Links:

Your LinkedIn URL: https://www.linkedin.com/in/TimCreasey
Website Address: https://www.prosci.com/
YouTube: https://www.youtube.com/channel/UCpROP3F4AOo2ixTuq5KQhBw

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Join us for a special episode of Building Better Managers as we explore the intersection of humor and artificial intelligence with Dr. Melissa Looney. Discover how AI is shaping the future of higher education and the role humor plays in learning environments. As we look forward to 2025, learn about New Level Work's innovative AI product, Leora, and the importance of curiosity in the age of AI. Tune in for insights, laughter, and a glimpse into the future of communication.

In this episode:

Impact of AI in Universities
The Role of Humor in Learning
AI and Humor: A Final Frontier
Future Research Directions

Meet Melissa:

Director of Learning, Development, and Engagement Strategies at Bentley University
Strategic and passionate learning professional with 13 years of experience in higher education
Doctoral candidate at the University of Central Florida, focusing on humor in instructional contexts and the use of artificial intelligence to enhance interpersonal interactions

Melissa's Contact Info:

LinkedIn: https://www.linkedin.com/in/melissamlooney/

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In our latest episode, Wendy sits down with Chris Wells, VP Sales EMEA, New Level Work, to explore how personal connections can redefine success in management and leadership. Chris shares a transformative story from his career, highlighting the importance of understanding personal goals over business objectives. Discover the surprising similarities between HR, L&D, and sales professionals and learn how empathy can transform your management style. Don't miss this insightful conversation packed with valuable lessons for anyone looking to enhance their leadership skills. Listen now and join us on this journey to building better managers.

Meet Chris:

Chris' Links:

Your LinkedIn URL: https://www.linkedin.com/in/cjwells
Website Address: https://www.newlevelwork.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In our latest episode, we explore the dynamic world of healthcare leadership with Kristine Ellis from GuideWell. Discover how this health solutions company is utilizing innovative AI strategies to enhance team efficiency and security. Kristine shares her insights on leading through change, the critical role of coaching, and fostering collaboration across a geographically diverse workforce. Whether you're in healthcare or interested in leadership strategies, this episode offers valuable lessons on supporting mental health and building trust within teams. Don't miss out—listen now and be inspired by GuideWell's transformative journey!

Meet Kristine:

Kristine's Links:

LinkedIn: https://www.linkedin.com/in/kristine-ellis-med-mpc-pcc
Website: https://www.guidewell.com/who-we-are/our-businesses

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Join host Wendy Hanson in this enlightening episode of Building Better Managers, where we explore the transformative power of kindness in the workplace with guest Christy Pretzinger. Christy, a high-energy entrepreneur and founder of WG Content, shares her insights on fostering a people-focused culture and the importance of self-awareness and vulnerability in leadership. Discover how kindness can drive productivity and business success, and learn about the innovative coaching solutions offered by New Level Work to support managers and leaders. Tune in to uncover strategies for creating environments where people can thrive.

In this episode:

Importance of Kindness
Introducing Christy Pretzinger
Self-Awareness in Leadership
Vulnerability and Trust
Building a Business on Kindness
WG Content and Healthcare

Meet Christy:

Christy Pretzinger is a high-energy entrepreneur and she’s passionate about building environments where people can thrive.

Her organization, WG Content, has transformed the landscape of healthcare content creation. Being among the first to specialize in healthcare content, we grew up with the industry, and WG Content is now an industry-leading agency that delivers superior content strategy and creation to healthcare brands across the country.

She says: And while I am exceedingly proud of the work we do, the myriad services we provide and the impressive client list, my passion and focus is on ensuring that as we grow, our people-focused culture continues to be the core of our organization. I want to share my passion for creating an environment where people can thrive with other leaders, and to that end I am the author of the upcoming book, Your Cultural Balance Sheet: Strategies for Creating Environments Where People Can Thrive.

Christy's Links:

LinkedIn: https://www.linkedin.com/in/christypretzinger/
Website: https://wgcontent.com/

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In our latest episode, Wendy welcomes back Julie Winkle Giulioni to discuss her updated book, "Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Still Want." Julie shares invaluable insights on the importance of career development, the impact of remote work, and how AI can complement but not replace human interaction in career growth. Discover practical tips for integrating meaningful career conversations into daily interactions, ensuring psychological safety, and supporting remote and hybrid teams.

Julie's expertise and actionable advice will help you elevate your management and leadership skills to new heights. Don't miss this opportunity to learn from one of the best in the field. Listen to the episode now and start making a positive impact on your team's career development!

Meet Julie:

Julie's Links:

Website: https://www.juliewinklegiulioni.com/
LinkedIn https://www.linkedin.com/in/juliewinklegiulioni/
Facebook https://www.facebook.com/JulieWinkleGiulioni.Author/
YouTube https://www.youtube.com/channel/UCYPG2YOq_4GTPUUrM1n4Q1w

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In our latest podcast episode, we explore the unique characteristics and expectations of Gen Z employees. Join host Wendy Hanson and special guest Hannah MacDonald-Dannecker as they delve into the strengths and challenges of this digital-native generation. Learn how to effectively manage and integrate Gen Z into your organization, foster collaboration across generations, and create an environment that supports growth and innovation. Don't miss out on these valuable insights!

Meet Hannah:

Hannah MacDonald-Dannecker is an author, public speaker, Sales and Marketing Manager, Partner at The Better Together Group of Companies. She has a passion for connecting.

Connecting Generations, seen through her presentation on bridging the generational gap - how to hire and retain Gen Z.

Connecting Employees and Employers, seen through her presentation on hiring by: integrity, intentionality and intensity.

Connecting Knowledge, seen through her Podcast, Workish, where she regularly interviews people with interesting jobs across all industries to learn about what they do and how they got to where they are.

Hannah's Links:

LinkedIn: https://www.linkedin.com/in/hannah-kay-macdonald/
Instagram: https://www.instagram.com/revolutionstaffing.ca/
Website: https://bettertogethergroup.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Are you ready to take your organization to the next level? In our latest podcast episode, we sit down with Emmy award-winning content creator and optimization consultant Derrick Mains. Derrick shares invaluable insights on improving organizational systems, the role of AI in business, and the importance of empathetic leadership.

Discover how to create productive, happy workplaces and drive business success. Derrick's unique perspective and practical advice are sure to inspire and empower you to make meaningful changes in your organization.

Don't miss out on this enlightening conversation. Listen to the full episode now and start transforming your organization today!

Meet Derrick:

Derrick Mains is Emmy Award-winning content creator, four-time author, operations podcaster with more than 160,000 monthly listeners, and optimization consultant renowned for his pioneering work in process engineering, design, and transformation. Mains work spans more than 20 years and 250 companies across nearly every industry, from early-stage companies on through the Fortune 10. Mains approach melds essentialism with a keen focus on human-centric system design, emphasizing the need for regular audits, reflection, and reinvestment to achieve optimization.

Mains believes that all organizational systems share a fundamental purpose: transforming the input of resources into value, through outputs. He highlights how, without active management, systems degrade, leading to inefficiency and value and margin fade. His philosophy underscores the criticality of understanding the interconnectedness of systems and their natural progression towards entropy.

Derrick's Links:

LinkedIn: https://www.linkedin.com/in/derrickmains/
Facebook: https://www.facebook.com/theprocessfixer
Instagram: https://www.instagram.com/theprocessfixer/
Twitter: https://twitter.com/theprocessfixer
Website: https://theprocessfixer.com/
Website: https://theprocessfixer.com/process-triage/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this enlightening episode of Building Better Managers, host Wendy Hanson engages in a thoughtful conversation with Lisa Bragg, the esteemed author of "Bragging Rights: How to Talk About Your Work Using Purposeful Self-Promotion." They explore the intricate art of self-promotion, providing listeners with invaluable, actionable advice on how to highlight their strengths without appearing boastful. Lisa Bragg shares her extensive research on global perspectives of bragging, delving into the cultural taboos that often surround it. She offers practical steps to cultivate a healthy habit of self-promotion, empowering professionals to balance humility with confidence and unlock new career opportunities. This episode is a must-listen for anyone seeking to navigate the fine line between humility and self-advocacy.

Meet Lisa:

Lisa Bragg has literally written the book on how to talk about success. Her book "Bragging Rights: How to Talk about Your Work Using Purposeful Self-Promotion" launched last year. She is a speaker, advisor and professional mentor. Lisa is the founder and former CEO of MediaFace, one of the first content companies. She was also a TV reporter and anchor for 15 years.

Lisa's Links:

LinkedIn: https://www.linkedin.com/in/lisabragg
Facebook: https://www.facebook.com/LisaBragg
Instagram: https://www.instagram.com/ThatLisaBragg
Website: https://www.lisabragg.com/

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Join us in this enlightening conversation with Michael Barton, a seasoned entrepreneur and executive coach, as we unravel the stages of company maturity and the vital role of leadership in navigating these phases. Michael shares his 25-year journey from a logic-driven consultant to a holistic coach, blending left-brain analytics with right-brain empathy to guide leaders through personal and organizational growth. Discover how to elevate your leadership by stepping off the dance floor and onto the balcony for a strategic view of your business. Whether you're a startup or a mature corporation, this episode offers invaluable insights into aligning your leadership with your company's evolving needs.

Meet Michael:

Michael Barton is an entrepreneur and executive with over 25 years of experience in growing companies, strategic consulting, raising capital, and building executive teams and boards. Michael is now focused on leadership and organizational development, issues that are common challenges for all companies and are critical for growth and success.

He has led multiple companies in the role of CEO or COO. In addition to operational and strategic consulting, Michael is an Executive Coach focused on leadership, team building, business relationships, and organizational development. He has deep proven skills in clarifying and leading complex projects, and clarifying goals to enable teams to achieve exceptional results.

Michael writes, speaks publicly, and leads executive workshops on topics including authentic leadership, evolving organizations, fundraising, and relationships.

He has a Finance degree from Baylor University and a MBA from the University of Chicago. Michael holds board seats with for-profit and non-profit organizations. He currently lives in Los Angeles, CA and Mexico City.

Michael's Links:

LinkedIn: https://www.linkedin.com/in/michael-barton-284847/
Website: https://www.mbartoncoaching.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this episode, we delve into the transformative journey of systemic HR with Kathi Enderes from the Josh Bersin Company. Kathi shares insights from their comprehensive study involving 7.5 million HR professionals on LinkedIn, revealing a new framework for systemic HR that aligns HR strategies with business outcomes. Discover how leading companies like Lego, Mastercard, and New York Presbyterian are successfully implementing these strategies to tackle modern HR challenges such as hybrid work, mental well-being, and AI integration. Learn how systemic HR can revolutionize your organization by focusing on business outcomes, fostering cross-functional collaboration, and leveraging advanced technologies.

Meet Kathi:

Kathi Enderes is the Senior Vice President of Research at The Josh Bersin Company. She leads research for all areas of HR, learning, talent and HR technology.

Kathi has more than 20 years of experience in management consulting with IBM, PwC, and EY, and as a talent leader at McKesson and Kaiser Permanente.

Most recently, Kathi led talent and workforce research at Deloitte, where she led many research studies on various topics of HR and talent, and frequently spoke at industry conferences.

Originally from Austria, Kathi has worked in Vienna, London and Spain and now lives in San Francisco. Kathi holds a doctoral degree and a masters degree in mathematics from the University of Vienna.

Kathi's Links:

Twitter: https://twitter.com/kathi_enderes
LinkedIn: https://www.linkedin.com/in/kathienderes/
Website: https://joshbersin.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Unlock the secrets to a harmonious and productive workplace in our latest podcast episode featuring Kendall Wallace. Discover how Bowen Systems Theory can help you understand and improve team dynamics by exploring the influence of family patterns on workplace behavior. Kendall shares her personal journey, practical strategies for managers, and the profound lessons Hawaiian culture can offer to corporate America. Plus, get inspired by engaging team-building activities designed to foster connection and trust. Don't miss this enlightening discussion — tune in now and transform your workplace relationships!

Meet Kendall:

Kendall Wallace is a master at creating meaningful experiences that make you feel more alive, connected with yourself, with nature, and with one another. She creates movie-like magical moments not on a screen but in real life.

After reading Eat, Pray, Love, she traveled the world by herself for 2 years.

For the past decade, she has thrown herself into personal growth. She created a thriving career in tech at Meta before it abruptly came to an end. Now, she designs bucket list corporate offsites that not only create magical experiences, but also create safety and honesty in the workplace.

Having helped over 1,000 people across 75 groups in improving communication, uncovering blind spots, minimizing recovery time between breakdowns, defining work-life balance and making decisions more in alignment with what moves them in order to become highly effective communicators and happier people.

Additionally, she is an EFT practitioner and uses this in her coaching, helping people psychologically reprogram their subconscious. Kendall now lives in the North Shore of Oahu, having been inspired to improve her surf skills and live her Blue Crush dreams.

Kendall's Links:

Facebook: https://www.facebook.com/kendall.wallace123
LinkedIn: https://www.linkedin.com/in/kendall-wallace/
Instagram: https://www.instagram.com/kendallwallace123
Instagram: https://www.instagram.com/corporateoffsites/
Website: https://executiveoffsites.com

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Welcome to another insightful episode of "Building Better Managers" with your host, Wendy Hanson. In this episode, Wendy dives deep into the topic of stress and resilience with renowned resilience expert, Dr. Deborah Gilboa, popularly known as Doctor G. Discover how stress, if managed correctly, can be transformed into a tool for resilience and productivity. Learn practical strategies to navigate change, support your team, and build a resilient organization.

Meet Dr. G:

Stress and adversity can forever change your life — for the better! Just ask resilience expert, Dr. Deborah Gilboa. Popularly known as “Dr. G.,” she teaches individuals, teams, and companies some of the most valuable skills they need to learn — how to transform fear, stress, and anxiety into resilience, productivity, and innovation. Dr. G is a popular TV guest and a board-certified family physician who frequently appears on top television programs including TODAY, Good Morning America and The Doctors. She is also a contributor to the Washington Post, The New York Times, Huffington Post, Forbes, and other print and digital outlets. She is also the author of five self-development books, and the host of Dr. G’s Think Tank on Resilience.

Dr. G's Links:

Facebook: https://facebook.com/askdoctorg
Twitter: https://twitter.com/askdocg
LinkedIn: https://www.linkedin.com/in/deborahgilboamd/
Instagram: https://instagram.com/askdoctorg
Website: https://askdoctorg.com
Dr. G’s Think Tank on Resilience: https://hello.askdoctorg.com
Are you and the people in your life ready for change? Watch this! https://askdoctorg.com/the-resilience-cycle/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this milestone 100th episode of Building Better Managers, we celebrate with a deep dive into the transformative power of data-driven leadership development. Our special guest, Lora Kyle, VP of Global Talent Development at Chegg, shares invaluable insights on leveraging metrics to amplify HR and L&D efforts. Discover the secrets to gaining C-suite buy-in, the Kirkpatrick Model, and the future of edtech. Tune in for a session packed with actionable strategies that promise to elevate your team's performance and satisfaction.

Meet Lora:

Lora Kyle serves as the Vice President, Global Talent Development at Chegg, a publicly traded education-technology organization headquartered in Silicon Valley. In her tenure, she has successfully led a variety of corporate L&D programs. Her responsibilities include overseeing diverse learning initiatives, such as early careers, manager, and senior leadership programs as well as executive coaching and technical trainings, tailored for 2,000 employees across seven countries. She holds certifications as a coach, instructional designer, DiSC facilitator, and HR practitioner.

Beyond professional pursuits, Lora is an avid snowboarder, dog show enthusiast raising two pugs, and takes pleasure in attending her son’s Taekwondo championships.

Lora's Links:

LinkedIn: https://www.linkedin.com/in/lora-kyle/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Join us for the centennial celebration of 'Building Better Managers' with your host Wendy Hanson, as we look back on the wisdom imparted by our distinguished guests. This milestone episode revisits the top five segments that have made an impact on our listeners, offering a blend of expert insights on culture, leadership, emotional intelligence, and the power of AI in business. Whether you're a seasoned executive or an aspiring leader, these highlights will inspire and equip you to excel in the art of management. Don't miss the chance to learn from the best in the business and take your leadership skills to new heights!

Listen to clips from our top 5 episodes:

Ginger Hardage
Denise Brosseau
Jane Finette
Meg Bear
Sam Horn

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For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Have you ever felt stuck in your career, unsure whether to seek a new job or embark on an entirely different path? The latest episode of Building Better Managers is a treasure trove of wisdom for anyone standing at this crossroads.

Alisia Gill, the founder and CEO of Navista, joins host Wendy Hanson to discuss a topic that resonates with many: career navigation. With over 15 years of experience guiding professionals, Alisia dismantles the traditional notion of climbing the career ladder and introduces us to the climbing wall model – a more dynamic approach to professional growth.

Alisia emphasizes the importance of self-awareness and understanding one's values, goals, and priorities. She urges listeners to consider not just the job title they desire, but the kind of work that genuinely excites them. It's about identifying your 'personal North Star' – a unique combination of your strengths, interests, and values that guides your career decisions.

Meet Alisia:

Alisia Gill is the Founder & CEO of Navista, where she is dedicated to empowering professionals to make decisions about their careers with authenticity and confidence. Alisia is a former Chief People Officer with over 15 years of experience as a human capital leader in Fortune 100 and Inc5000 firms, as well as the New York City government. She now happily wears multiple hats – as an executive coach, speaker, and business advisor. She holds a master's degree from Princeton University and an undergraduate degree from Columbia University.

Alisia's Links:

LinkedIn: https://www.linkedin.com/in/alisiagill/
Website: https://navista.co/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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It's time to rethink DEI in the workplace with Chrysta Wilson on the Building Better Managers Podcast! Explore how genuine care and emotional intelligence can transform your company's culture and lead to unprecedented growth and innovation. Chrysta's practical framework, LOVE, will guide you through the essential steps of listening, offering support, valuing contributions, and exercising emotional intelligence. This episode is a treasure trove of wisdom for anyone looking to make meaningful change in their organization.

Meet Chrysta:

Chrysta Wilson, MPA, PCC, is a DEI expert and organizational culture change consultant who is committed to empowering leaders to create equitable and inclusive workplaces. She coaches leaders to reimagine how they lead and how to better create spaces where people have the opportunity to thrive.

She is the founder of Wilson and Associates Coaching and Consulting, LLC, a 16-year-old consulting firm, host of the Recipe for Transformation Podcast, and creator of The School For Transformation which houses e-learning programs such as Disrupt Your DEI and DEI Dinner Party.

Chrysta's Links:

LinkedIn: https://www.linkedin.com/in/chrystawilson/
Website: https://www.wilson-and-associates.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Join Wendy Hanson as she welcomes DEI expert Daisy Auger-Dominguez to the Building Better Managers podcast for a transformative discussion on the future of workplace culture. Daisy, with her wealth of experience from Google to Vice Media, offers actionable insights on how companies can navigate the "messy middle" and move towards a more inclusive and equitable environment. Get ready to be challenged and motivated as Daisy lays out the path from reflection to persistence in the DEI journey.

Meet Daisy:

Daisy Auger-Domínguez is an accomplished executive, speaker, and dynamic leader at the leading edge of people and culture. She is the author of Inclusion Revolution: The Essential Guide to Dismantling Racial Inequity in the Workplace and forthcoming book Burned Out to Lit Up: How to Rekindle The Joy of Leading People, and has been featured in Harvard Business Review and IDEAS.TED. A sought-after speaker, Daisy’s TEDX talk, ‘Inclusion Revolution’, inspires her audience to achieve a meaningful and lasting impact. Daisy has led human capital practices at Vice Media, Moody’s Investors Service, The Walt Disney Company, Google, and Viacom. Her contributions have earned her prestigious honors, including Hispanic Executive's Top 10 Leaders, ADCOLOR Legend award, and the New York City Council Leadership in Community Service Award. She lives in Brooklyn, NY with her husband and daughter, is a board member of the Planned Parenthood Federation of America and also sits on the Board of Trustees at Bucknell University, her alma mater.

Daisy's Links:

Twitter: https://twitter.com/DaisyAD
LinkedIn: https://www.linkedin.com/in/daisyaugerdominguez/
Instagram: https://www.instagram.com/daisyaugerdominguez/
Website: https://www.daisyauger-dominguez.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Are you ready to unlock the potential of AI in your leadership journey? Tune into the Building Better Managers podcast where Wendy Hanson and David Evans, VP of Product at New Level Work, delve into the transformative power of AI in leadership and development. Learn about the cutting-edge Leadership Oracle, AI's role in 360 reports, and how machine intelligence can be your ally in fostering a more engaged and productive workforce. Ignite your curiosity and join the conversation that could redefine your approach to management!

Meet David:

Prior to joining New Level Work as VP Product, David led Talent Success at Amplitude where he supported the growth of managers and their teams, scaling company culture as the business scaled. David has coached tech leaders and their teams for over 15 years, from baby startups to Fortune 100s, through capital raisings, M&A transactions, and public listings.

David was previously Technical Director at Adopt-a-Pet.com and Founder & CEO of two tech companies, which resulted in one exit and a 9-figure acquisition deal that went south; life's an adventure! David's biggest and most important growth challenge so far: co-parenting 2 young kids.

Contact David at David.Evans@Newlevelwork.com.

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this empowering episode of the Building Better Managers podcast, we sit down with Jan Foo, a senior director at Servicenow, to delve into her remarkable career spanning two decades. As we honor Women's Leadership Month, Jan takes us through her experiences at companies like UBS, Cisco, and VMware, and her relentless pursuit of pushing boundaries and taking risks. She discusses the significance of leadership beyond the boardroom, her advocacy for women in the workplace, and the strategies she employs to maintain balance in her fast-paced life. Get ready to be inspired and learn how to support and sponsor women's leadership in your organization.

Meet Jan:

Jan is driven by the mission to connect people, teams, technology, and data to make a positive impact on a global scale. She is currently Senior Director of GTM Operations at ServiceNow, focused on expanding the company’s customer base within emerging market verticals and driving synergies within the digital selling motion.

Jan has over 20 years of experience in global enterprises such as UBS, Arthur Andersen, Cisco, and VMware. Jan is hyper-focused on proactive strategies to transform business and ensure ongoing business success.

Jan was born and grew up in the beautiful city island of Singapore. She lives in Los Altos with her husband and their two shih tzu’s. She has a son and a daughter both attending colleges on the east coast. Jan strongly advocates diversity, inclusion, and education for all. She enjoys interviewing high school applicants yearly for the Harvard University Admissions Committee, and also enjoys financial planning, listening to podcasts, and traveling.

Jan's Links:

LinkedIn: https://www.linkedin.com/in/janfoo/
Website: https://janfoo.squarespace.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Charlene Dodson is the VP of Human Resources for Dollar Tree Stores, serving over 8000+ locations and 100,000 associates. That's a big job! Charlene gives practical advice for new and seasoned women leaders on the importance of having diverse perspectives in the room, especially women and people of color, and the need to speak up and share those perspectives. She encourages all women to step into their power, take risks, advocate for themselves and stand their ground on boundaries for work/life balance. This is a not-to-miss episode.

Meet Charlene:

As Vice President of Human Resources for Dollar Tree Stores, Charlene Dodson's passion is leading culture transformation in the areas of associate experience and leadership development. Prior to her current role at Dollar Tree, Charlene served as vice president of HR for Family Dollar and Tractor Supply Company - where she drove employee experience initiatives in the areas of compensation, workforce planning, and team member well-being.

With over 15 years of retail experience from organizations such as Apple and Target, Charlene has been responsible for leading numerous human capital strategies resulting in improved employee engagement and business performance. She has a 12-year-old son and a 9-year-old daughter so when she isn’t working she can be found at both swim and gymnastics meets. Charlene is a champion for diversity and inclusion and actively serves as an executive chair on Dollar Tree’s Associate Resource Groups.

Charlene's Links:

LinkedIn: https://www.linkedin.com/in/charlenedodson1/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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In this must-listen episode of the Building Better Managers podcast, Wendy Hanson and David Dodson, a Stanford GSB luminary, delve into the art of mastering management in today's complex business environment. Discover the unexpected findings from Dodson's extensive research on market growth and investment success, and learn about the five non-negotiable skills for leading an organization to victory. From hiring to quality obsession, Dodson's insights are distilled into a practical guide for immediate application. If you're ready to elevate your leadership and make 2024 a year of unparalleled success, this episode is your starting point.

Meet David:

DAVID DODSON is on Stanford University’s Graduate School of Business faculty, where he guides students in tactical execution. He teaches one of the most sought-after courses at Stanford, and in 2023 The Economist listed his course as one of the three “hottest” courses at Stanford. He recently received the MSx Teaching Excellence Award and is a six-time speaker in the graduation Last Lecture series.

David is a frequent business commentator on CNBC and Fox News and has been published in the New York Times, Boston Globe, Fortune Magazine, Forbes, CNN, Business Insider, The Hill, Denver Post, and other publications.

In 2000 Dodson co-founded Sanku, which developed the only successful technology to fortify grains with lifesaving micronutrients in rural African mills. Sanku was listed by Fast Company as one of the “Most Innovative Companies.” Through this work, Sanku has saved and improved the lives of over five million rural families in Africa.

David's Links:

LinkedIn: https://www.linkedin.com/in/david-dodson-author-investor/ Facebook: https://www.facebook.com/davedodsonwy Twitter: https://twitter.com/davedodson307 Website: https://daviddodsonauthor.com/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Welcome to a new episode of Building Better Managers! I’m your host, Wendy Hanson, and I’m very excited to introduce today’s guest – TurningPoint Recruiting Founder and CEO, and author of The Practical Optimist: An Entrepreneurial Journey Through Life's Turning Points, Ken Schmitt.

In this episode, Ken and I take a deep dive into the current landscape of hiring, uncover challenges and changes that organizations need to address to level up their acquisition processes, and provide tips that ensure they’re bringing on the best fitted candidates. We cover a lot in this episode, so be sure to check it out and take note of all the valuable strategies and insights that can help you boost your hiring process!

Meet Ken:

With 26+ years of experience as a recruitment professional, Ken and his team have leveraged their high-touch services to place nearly 1,000 of the nation's leading professionals.
Committed to Deepening Impact: Ken is the Founder of the Sales & Marketing Leadership Alliance. There, he spent over a decade interviewing leaders monthly about how to better make an impact in the business world.
As a leader himself, Ken has a deep understanding of how to support professionals in channeling both the logical and the visionary pieces of successful leadership.

Ken's Links:

Podcast: "LeaderShi* Happens" https://podcasts.apple.com/us/podcast/leadership-happens/id1668210065
Website: http://www.turningpointrecruiting.com/
Ken's LinkedIn: https://www.linkedin.com/in/schmittexecutiverecruiter/
Leadership Happens LinkedIn: https://www.linkedin.com/company/the-practical-optimist/
Instagram: https://www.instagram.com/leadership_happens_podcast/
YouTube: https://www.youtube.com/@TurningPointExecSearch/

Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://ratethispodcast.com/newlevelwork

For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Welcome to a brand new episode of Building Better Managers! As we step into 2024, join us for an insightful conversation with Daphna Gale and Rachel Peterson, seasoned coaches from New Level Work. Formerly known as BetterManager.

In this episode, our hosts share the latest insights gleaned from coaching leaders across the globe, shedding light on the challenges faced by emerging managers, high-potential accelerators, and seasoned senior leaders. Tune in to discover practical strategies and valuable perspectives that can help you thrive in your leadership journey. It's time to level up your leadership game with Building Better Managers!

Meet Daphna:

20+ Years Corporate Coaching: Daphna Gale, with 20+ years in corporate coaching, supports leaders across industries, blending a direct approach with compassion.
Choice Catalyst Coach: As a Choice Catalyst, Daphna's mission is to uncover possibilities others may miss, guiding clients towards achieving their goals.
Certified Excellence: Daphna is a Certified Professional Coach (CPC) through iPEC and a Professional Certified Coach (PCC) via the ICF, highlighting her commitment to top-notch coaching.

Meet Rachel:

Global Leadership Pro: Rachel Peterson, with 30+ years on five continents, is a seasoned global professional.
Versatile Expertise: A leader in executive coaching and organizational development.
International Coaching Credential: As a PCC-certified coach, Rachel has 3500+ coaching hours, serving 400+ clients globally.

For transcripts and other available downloads, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

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Welcome to 2024 and our first episode of the year with your host, Wendy Hanson, and our very special guest, Sonja Lutz, New Level Work (formerly BetterManager), CMO.

In this episode, we will introduce the idea behind re-naming the company and the exciting focus of our marketing in the future.

New Level Work is a tech-enabled coaching solution that provides a unique leadership framework, focusing on mindset, engagement, productivity, and results. The platform offers an impact dashboard for HR and L&D leaders to assess the effectiveness of their leadership development programs. The company differentiates its approach by identifying three groups of managers: emerging managers, accelerators, and drivers, each with specific developmental needs. The goal is to empower HR and L&D leaders to demonstrate the value of their work and drive change within their organizations.

Meet Sonja:

Sonja Lutz is a multilingual performance marketing and e-commerce dynamo, boasting an MBA and over two decades of global go-to-market (GTM) experience in sectors ranging from tech and SaaS to luxury industries. At her core, Sonja is a storyteller with a rich history of scaling meaningful businesses to unprecedented heights.

Sonja stands as a veteran overseer of sales, marketing, and partnership strategies, garnering respect as a leader, mentor, and partner. Her extensive skill set encompasses the development and scaling of revenue-generating sales and marketing programs. Recognized as a successful team builder, Sonja is deeply committed to nurturing talent and fostering motivation and drive within her organization, consistently steering teams toward success with her guiding hand.

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Join Wendy Hanson and Melissa Looney on "Building Better Managers" for a lively exploration of AI and humor. Melissa, a learning professional and doctoral candidate, unveils the evolving role of AI in higher education, spotlighting the curiosity around generative AI like ChatGPT.

Delve into the profound impact of humor in instructional settings, where Melissa underscores its innate connection to human communication. Wendy and Melissa engage in a thoughtful discussion on the nuanced benefits of infusing humor into AI applications, enhancing likability and influence.

Don't miss this insightful episode as Wendy and Melissa envision a bridge between academic research and practical application, bringing funny chatbots out of the lab into real-life scenarios. Discover the potential of AI in creating engaging and humorous content. Join the laughter with Wendy Hanson and Melissa Looney on "Building Better Managers" as they usher in the new year with AI and entertainment.

Meet Melissa:

Director of Learning, Development, and Engagement Strategies at Bentley University
Strategic and passionate learning professional with 13 years of experience in higher education
Doctoral candidate at the University of Central Florida, focusing on humor in instructional contexts and the use of artificial intelligence to enhance interpersonal interactions

Melissa's Contact Info:

LinkedIn: https://www.linkedin.com/in/melissamlooney/

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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In this episode of "Building Better Managers," host Wendy Hanson welcomes special guest Denise Brosseau to discuss the exciting world of AI tools in leadership. Denise shares her favorite tools, from Chat GPT to otter.ai, Canva, Grammarly, pi.ai, and perplexity.ai.

Explore how these tools can be game-changers in content creation while navigating potential pitfalls with Denise's expert guidance. Gain valuable insights as Denise emphasizes the strategic use of AI for initial drafts, preserving the authenticity of your unique voice.

But that's not all! Dive into the world of AI newsletters with an exclusive section featuring handpicked tools:

Superhuman by Zain Kahn: https://superhuman.beehiiv.com/
Future Tools: www.futuretools.io/news and www.futuretools.io
The AI Break: https://theaibreak.substack.com/
AI Tool Report: https://aitoolreport.beehiiv.com/subscribe
The Rundown by Rowan Cheung: https://www.therundown.ai
The Prompt by Rosemary Brisco: https://totheweb.com/the-prompt-signup-for-chatgpt/
Inside My Head - Linus Ekenstam: https://linusekenstam.substack.com/subscribe

Join Wendy and Denise as they navigate the exciting and cautious integration of AI in thought leadership, offering valuable insights and tips for leveraging these tools effectively.

Meet Denise:

Thought Leadership Lab CEO: Denise accelerates leaders' journey to thought leadership at Thought Leadership Lab.
Best-selling Author and Educator: Author of "Ready to Be a Thought Leader?" and co-instructor of Stanford's first thought leadership course. Her LinkedIn Learning courses have reached 500,000+ viewers globally.
Tech Industry Veteran and Women's Advocate: With a Wellesley degree and Stanford MBA, Denise's tech career includes roles at Motorola and Kensington. As Forum for Women Entrepreneurs (now Watermark) CEO, she led it to become the nation’s top organization for women-led start-ups, championing more women leaders.

Denise's Contact Info:

Twitter: https://twitter.com/thoughtleadrlab LinkedIn: https://www.linkedin.com/in/denisebrosseau/ Website: http://www.thoughtleadershiplab.com

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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In this episode of Building Better Managers, co-founder of Better Manager, Wendy Hanson, engages in a thought-provoking conversation with renowned author Sam Horn. Together, they explore the intricate landscape of soft skills, focusing on effective communication and strategies for handling challenging conversations in the workplace. Sam shares valuable insights from her latest book, "Talking on Eggshells: Soft Skills for Hard Conversations," offering practical advice and real-life examples.

Join Wendy and Sam as they delve into the importance of empathy, the power of language, and the art of being a proactive force for good. Whether you're a leader, team member, or aspiring manager, this episode provides actionable tips to create a more harmonious, engaged, and productive work environment.

Meet Sam Horn:

Prolific Author and CEO: Sam Horn, CEO of Intrigue Agency, is a renowned author with ten books, including "Tongue Fu" and "Someday is Not a Day in the Week."

Communication Skills Specialist: As the founder of TongFu Training Institute, Sam imparts a trademark communication skills approach, teaching people how to give and get respect in various aspects of life.

Media-Featured Expert: Sam's expertise in communication has earned her features in major publications like the New York Times, Forbes, and Harvard Business Review. A sought-after speaker, she has appeared on every major network, sharing insights on effective communication.

Sam's Contact Info:

Facebook: https://www.facebook.com/samhornintrigue Twitter: https://twitter.com/samhornintrigue LinkedIn: https://www.linkedin.com/in/samhorn Instagram: https://www.instagram.com/samhornintrigue Website: https://samhorn.com/

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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Welcome to "Building Better Managers" with your host, Wendy Hanson, and special guest John Topping, President & COO at BetterManager. In this episode, John shares the results of a recent ROI study conducted by BetterManager.

The study focused on the impact of leadership development programs on organizations and their financial benefits. Wendy introduces John and highlights his impressive career, including his time at Google.

The conversation begins with an overview of the study's goals and participants. Here are the key findings:

For every dollar invested in leadership development, there's a $7 return on investment.
Leadership development is linked to increased sales revenue, with 42% attributing revenue growth to these programs.
Over 85% reported higher employee satisfaction, performance, and promotion opportunities.

Despite economic challenges, the study revealed that 99% of professionals plan to maintain or increase spending on leadership development in the next 12 months.

Tune in to discover the incredible impact of leadership development on organizations!

But the conversation is just the beginning of our journey! If you're excited to explore more, we encourage you to download our FREE ROI study. Inside, you'll uncover the strategies that drive financial success and gain the insights you need to make informed decisions about your investment in leadership development. It's a valuable resource waiting for you, so let's continue this learning adventure together!

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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Welcome to another insightful episode of "Building Better Managers" with your host, Wendy Hanson, and our special guest, Cait Donovan. Today, we're diving deep into the world of burnout, how it affects us personally and professionally, and most importantly, how we can prevent it.

Cait Donovan, an expert in burnout and acupuncture, will be sharing her wisdom and practical strategies to help you steer clear of burnout's grasp and lead a more balanced life.

In this episode, we'll discuss the importance of setting boundaries, the impact of resentment on our well-being, and how managers can support their teams in these challenging times. We'll also explore the critical concept of psychological safety in the workplace and how it can make a world of difference in preventing burnout. So, get ready to unlock valuable insights and actionable tips that will not only improve your professional life but also enhance your overall well-being.

Meet Cait

Cait has always delivered practical strategies and insights to help individuals, organizations, and leaders recognize and combat burnout. With over 200 podcast episodes, her show "Fried. The Burnout Podcast" is a valuable resource in the quest for work-life balance and psychological safety. Cait's engaging approach fosters a culture of well-being and resilience. Cait is also a dedicated Burnout Recovery Coach, providing 1:1 coaching services to individuals who find themselves in the throes of burnout. Her 3-month programs are designed to kickstart the recovery journey, offering valuable tools and a roadmap for navigating burnout with grace.

Cait's Contact Info:

Facebook: https://facebook.com/groups/friedtheburnoutpodcast LinkedIn: https://linkedin.com/in/caitdonovanspeaks Instagram: https://instagram.com/caitdonovanspeaks Website Address: https://caitdonovan.com Podcast: https://www.friedtheburnoutpodcast.com/

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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Welcome to "Building Better Managers," hosted by Wendy Hanson with special guest Meg Donovan. Today, we explore vulnerability in leaders, a concept popularized by Brene Brown. Our special guest, Meg Donovan, Chief People Officer at NextThink, shares her personal experience of vulnerability and empathy in the workplace. Meg's journey through personal challenges revealed the power of empathy, which forms the foundation for allowing teams to be vulnerable and fostering trust, loyalty, and commitment.

Leaders who embrace humility and curiosity, acknowledge their mistakes and demonstrate empathy pave the way for authentic connections with their teams. This episode delves into how vulnerability is not a sign of weakness but a key to building stronger, more resilient teams. So, join Wendy and Meg as they discuss the transformative power of vulnerability in leadership.

Meet Meg Donovan:

Experienced Leader: Over 15 years of leadership experience in high-growth, technology-oriented businesses.
Driving Employee Excellence: Currently serving as the Chief People Officer at Nexthink, a global leader in digital employee experience management.
Passionate About Development: Committed to fostering optimal end-user experiences and partnering with Better Manager to provide coaching and professional development for managers and team members.

Meg's Contact Info:

Twitter: https://twitter.com/MegNexthinker LinkedIn: https://www.linkedin.com/in/megdonovan/

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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Welcome to another insightful episode of "Building Better Managers," the podcast hosted by Wendy Hanson. In today's engaging conversation, Wendy welcomes a special guest, Star Dargin, a seasoned coach and expert in the field of gratitude. Join Wendy and Star as they explore the remarkable impact of gratitude on workplace culture and leadership.

Star Dargin, a professional coach with extensive experience and a deep passion for gratitude, shares her remarkable journey. She explains how her personal gratitude practice transformed her life and business, highlighting the profound effects it had on her perspective during a challenging period. Star's journey ultimately led her to explore the intersection of gratitude and business, where she discovered its immense potential.

In this episode, you'll gain insights into the neuroscience of gratitude, understanding how it shifts our brain from survival mode to one of open engagement, curiosity, and positivity. Wendy and Star discuss the transformative power of gratitude in creating a culture of compassion, recognition, and appreciation at work.

Meet Star Dargin:

Star is an accomplished author, having written "Leading with Gratitude" and numerous articles for Forbes, and she's set to release her next book in 2024, addressing the challenges of gratitude in modern workplaces.

As the founder of Star Leadership LLC, Star is dedicated to promoting gratitude's profound impact on leadership and organizational success. With a rich background in coaching, delivering engaging workshops, and conducting extensive research on gratitude, Star is passionate about helping leaders and companies create thriving workplaces through the power of appreciation.

Star's Contact Info:

Website: http://www.starleadership.com Website: https://leadingwithgratitude.net/ Facebook: https://www.facebook.com/starleadershipllc Instagram: https://www.instagram.com/gratefulstarleaders/ LinkedIn: https://www.linkedin.com/in/starleadershipllc/ YouTube: https://www.youtube.com/channel/UC8AtkVf6rssIflhsk9z-1UA

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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Welcome to Building Better Managers, the podcast that explores the important work of managers, hosted by Wendy Hanson. In this episode, Wendy takes center stage to discuss one of her favorite topics: gratitude, recognition, and appreciation. Join her as she delves into the heart of these essential values and their impact on creating a thriving workplace culture.

Meet Wendy Hanson, co-founder of Better Manager. She's not only a seasoned coach and educator but also a firm advocate for creating a positive workplace environment. Wendy wears many hats, and one of her most important roles is being the Chief of Culture and Community at Better Manager. This episode gives you an inside look into her passion and commitment to fostering growth, camaraderie, and appreciation.

In this special solo episode, Wendy shares the captivating story of how Better Manager's journey began back in 2017. It all started with their coaching team – a tight-knit community where gratitude, recognition, and appreciation were at the core. Over time, these values spread like wildfire, infusing the entire company with a spirit of mutual support and celebration. Wendy's storytelling style takes you behind the scenes, revealing the heartwarming impact these values have had on Better Manager's incredible journey.

Meet Wendy Hanson:

Leading Leadership Coach: Wendy Hanson, co-founder of Better Manager, excels as a leadership coach. Her focus on growth, management skills, and team appreciation drives her impact.
Chief of Culture & Community: Wendy leads as Chief of Culture & Community at Better Manager, shaping collaborative workplaces through strategic insights.
Gratitude Advocate: Wendy champions gratitude and recognition's impact on engagement and productivity. Her influence is felt through dynamic narratives and unwavering advocacy.

For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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Welcome to "Building Better Managers," hosted by Wendy Hanson. In today's episode, we're privileged to have a thought-provoking conversation with Susan Freeman MBA PCC, a seasoned executive coach, team coach, author, and leadership consultant. Our focus today is on the profound impact of communication in leadership and how internal energy plays a pivotal role in transforming working relationships.

Susan's unique perspective, drawn from over three decades of corporate, entrepreneurial, and nonprofit experience, offers a fresh take on leadership development. Her recent book, "Interswitch: Seven Timeless Principles to Transform Modern Leadership," is a testament to her innovative approach, integrating Eastern wisdom from her extensive yoga and yogic philosophy studies.

For those striving to be visionary leaders or seeking to create a more connected, compassionate, and effective workplace, this episode is a valuable resource. Join us as we dive deep into the heart of leadership transformation, and welcome Susan Freeman, as she shares her insights, wisdom, and inspiring journey on this episode of "Building Better Managers."

Meet Susan

Experienced Leadership Development Consultant: Leveraging her MBA and professional coaching certifications, Susan S. Freeman empowers entrepreneurs and investors with valuable insights, fostering leadership skills that drive success.
Expert Team Coach: With a passion for cultivating high-performing teams, Susan guides curious leaders, helping them harness the collective potential of their teams and achieve remarkable results.
Author and Dynamic Speaker: Susan is not only a respected author but also an engaging speaker, sharing her wisdom on leadership, coaching, and unleashing the potential of individuals and businesses.

Downloads & Resources

Follow Susan on LinkedIn, Twitter, and at susansfreeman.com.
Subscribe to our podcast on your favorite podcast platform!

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Welcome to "Building Better Managers," the ultimate podcast for ambitious leaders and managers. Hosted by Wendy Hanson, co-founder of BetterManager, this podcast is thrilled to welcome a special guest, Brian Smith, founder of IA Business Advisors, a renowned management consulting firm.

In this episode, Wendy and Brian explore the power of positive influence and effective communication, highlighting the importance of understanding one's individual area of influence. You will gain valuable insights into how harnessing this understanding can lead to powerful transformations in both personal and professional life. But that's not all! This podcast also addresses the unique challenges faced by HR and learning and development professionals, offering valuable insights to foster open and transparent communication within organizations.

Whether a CEO, a delivery person, or an office worker, "Building Better Managers" is the go-to resource for becoming a mindful and powerful influencer, leaving a lasting impact on teams and business success. Subscribe now to embark on this transformative journey with Wendy and Brian. Let's build better managers together!

Meet Brian Smith:

Brian Smith is a highly experienced and knowledgeable business consultant and coach.
With a track record of success, Brian has helped numerous clients achieve significant growth and overcome business challenges.
Specializing in strategic planning, marketing, and sales, Brian is dedicated to empowering businesses and driving their success.

Downloads & Resources

Follow Brian on LinkedIn, Twitter, Facebook, and Instagram and at www.theiinteamseries.com.
Subscribe to our podcast on your favorite podcast platform!
Check out our blog articles on Leadership here.

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Welcome to "Building Better Managers," the podcast where Wendy Hanson, co-founder of BetterManager, interviews top leadership professionals to uncover strategies for creating a happier, highly engaged, and more productive workplace. In this episode, Wendy sits down with Liz Kislik, a management consultant and executive coach with a wealth of experience in developing high-performing leaders and workforces.

As a leader, it's easy to put yourself last, but Wendy emphasizes the significance of prioritizing self-care and modeling it for others. She believes that when leaders take care of themselves, they show up more positive, empathetic, and are better able to coach their team members to do the same. To delve deeper into this topic, Wendy welcomes Liz Kislik, a management consultant and executive coach with extensive experience in developing high-performing leaders and workforces.

Liz shares actionable strategies that listeners can implement immediately. Starting with practical calendar management, Liz highlights the importance of scheduling transfer time between meetings and incorporating breaks for reflection and preparation. Whether you're working on-site or remotely, these simple practices can make a significant difference in your well-being and productivity.

Meet Liz Kislik

Liz is an accomplished management consultant and executive coach with over 30 years of experience in developing high-performing leaders and workforces.
Known for her expertise in conflict resolution and improving workplace dynamics, Liz is a respected thought leader and contributor to renowned publications such as Harvard Business Review and Forbes.
Trusted by Fortune 500 companies including American Express, Girl Scouts, Staples, Janssen Pharmaceuticals, and Highlights for Children, Liz serves as a valued advisor, leveraging her wealth of experience to drive their success.

Downloads & Resources

Follow Liz on LinkedIn, Twitter and at www.lizkislik.com.
Subscribe to our podcast on your favorite podcast platform!
Check out our blog articles on Leadership here.

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Welcome to "Building Better Managers" the podcast that brings you insightful conversations and actionable strategies for creating an inclusive and thriving workplace. With your host, Wendy Hanson, and in today's episode, we have a very special guest, Sally Helgesen, joining us.

Diversity and inclusion are more than just buzzwords; they are essential for driving success in any organization. In this episode, we'll explore why cultivating a diverse workforce is so crucial. We'll uncover the tangible benefits it brings, such as enhanced creativity, innovation, and increased productivity. By collaborating with individuals from different backgrounds, we can make better decisions and adapt more effectively to our rapidly changing global market.

Meet Sally Helgesen

Sally Helgesen is a globally recognized leadership expert, speaker, and author with an extensive background in women's leadership development.
She has received acclaim for her groundbreaking work on fostering inclusive workplaces and bridging divides through her bestselling books, including "Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace" and "How Women Rise" (co-authored with Marshall Goldsmith).
Sally's work extends beyond writing, as she has delivered impactful workshops, keynotes, and coaching sessions to numerous organizations and professionals worldwide, helping them unlock their full potential and thrive in their careers.

Downloads & Resources

Follow Sally on LinkedIn, Facebook, Twitter and at SallyHelgesen.com.

Subscribe to our podcast on your favorite podcast platform!

Check out our blog articles on Leadership here.

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Welcome to "Building Better Managers", today we will explore customer success and BetterManager's mission to help people thrive at work. In this episode, we interview key managers on our internal BetterManager team, Kate Rath, VP of Customer Success, Luis Vides and Rafael Tinoco, both passionate customer success managers. Discover their insights, experiences, and the exciting possibilities of fostering empathy, developing managerial skills, and creating positive workplace cultures. Get inspired to empower managers and transform your work environment.

Join Kate, Rafael, Luis and Wendy as they discuss:

Building a customer-centric approach: Focusing on understanding each customer's unique goals and objectives, ensuring alignment and delivering outcomes that drive success.
Proactive and supportive approach: Highlighting the commitment to proactively support customers and go above and beyond, demonstrated by the example of helping a customer during a challenging situation in Ukraine.
Creating a unique BetterManager experience: Incorporating empathy, emotional intelligence, and specialized knowledge to provide exceptional customer success, making BetterManager stand out in the industry.
Cultivating a collaborative and caring sales approach: Demonstrating a genuine interest in people and their well-being, going beyond business transactions to build meaningful relationships and foster trust with customers.

Follow Kate, Luis or Rafael on LinkedIn.

For transcripts and other available downloads, please visit the BetterManager website.

https://www.bettermanager.co/podcast

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Join host Wendy Hanson and renowned speaker and coach Mike Robbins on the "Creating an Inclusive Workplace with Mike Robbins" podcast. Together, they explore the transformative power of diversity in the workplace. Discover practical strategies, inspiring stories, and expert insights on fostering psychological safety, creating an inclusive culture, and leveraging the strengths of diverse teams.

Whether you're a manager, team member, or change advocate, this podcast equips you with the knowledge and inspiration to embrace diversity and drive success. Tune in to the "Embracing Diversity for Success" podcast and embark on a journey towards a more inclusive and thriving future.

Join Mike and Wendy as they discuss:

Psychological safety: Creating a diverse team fosters psychological safety, allowing individuals to feel comfortable expressing their thoughts and ideas without fear of judgment or reprisal.
Conversation catalyst: Diversity sparks meaningful conversations within a team, promoting a deeper understanding of different perspectives and experiences.
Inclusive work environment: Embracing diversity helps in establishing an inclusive workplace where every individual's unique contributions are valued and respected.
Enhanced problem-solving: Diverse teams bring a variety of viewpoints and approaches to problem-solving, leading to more innovative and effective solutions.
Challenging the status quo: Diversity challenges traditional norms and ways of thinking, encouraging growth and pushing boundaries to achieve better outcomes.
Cultural sensitivity: A diverse team is better equipped to navigate cultural nuances and sensitivities when engaging with a diverse customer base or global stakeholders.

Mike's contact info:

LinkedIn https://www.linkedin.com/in/mrobbins/ Twitter https://twitter.com/mikedrobbins Facebook https://www.facebook.com/mikerobbinspage/ Instagram https://www.instagram.com/mikedrobbins/ Website http://www.Mike-Robbins.com

For transcripts and other available downloads, please visit the BetterManager website.

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Join us for an engaging and insightful conversation on the critical role of people managers in times of change. Our guest, Tim Creasey, shares his wealth of knowledge and experience on how to lead with empathy and purpose during these challenging times.

Through a memorable and easy-to-remember acronym, the CLARC method, Tim offers practical guidance on how to effectively manage change. Whether it's communicating change, being a liaison between different teams, advocating for your team, managing resistance, or coaching team members, Tim provides listeners with useful tips to navigate these responsibilities with confidence.

But it's not just about following a formula - Tim also emphasizes the importance of supporting managers as people and enabling effective communication. In a world where remote work has become the norm, he also shares how to explore new meeting formats and workload locations that work for everyone.

Whether you're a seasoned manager or just starting out, this podcast episode offers a relatable and human perspective on what it takes to lead through change. Join us to learn more about the CLARC method and how to support your team during challenging times.

For transcripts and other available downloads, please visit the BetterManager website.

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In today’s persistently challenging business environment, having a thought partner to help reframe feelings and reflect on experiences from a new perspective can be invaluable.

At BetterManager, our top-rated community of coaches serve in this all-important role for managers and leaders at every level within organizations all over the globe. On this episode, Wendy is joined by BetterManager coaches David Andrews and Tommie English to discuss the latest insights and workplace trends they are seeing from the managers they coach, share why experience is often the best teacher, and provide a unique lens into our approach to 1:1 coaching.

Join David, Tommie, and Wendy as they discuss:

Directed coaching and how bringing one’s wisdom, professional experience, and education into every coaching relationship can be a game changer.
The “gift” of feedback and how 360 surveys help managers see themselves from all sides.
Embracing your authentic “whole” self at work and within the coaching relationships.
Manager burnout and other trends shaping today’s workplaces.

For transcripts and other available downloads, please visit the BetterManager website.

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Being an ally and creating a more inclusive workplace culture is a responsibility for everyone, not just those who work in Diversity, Equity, and Inclusion roles. For organizations to get diversity and inclusion right, you need to build a culture that truly embraces difference, where everyone feels valued and heard. Only then can you truly begin to thrive.

On our latest podcast, we are joined by Karen Catlin, acclaimed author of “Better Allies” and a recognized expert on diversity, inclusion, and workplace equality. With 25 years of experience as a tech executive, Karen witnessed firsthand the decline in women working in tech. Frustrated, but galvanized, she’s dedicated herself toward becoming an advocate for more inclusive workplaces.

Join Karen and Wendy as they discuss:

Karen’s personal journey from tech exec to inclusion advocate
How we can help women build allies
The importance of taking action in the moment
Inclusive hiring practices
Becoming more comfortable with making mistakes
How subtle actions can send big messages

For transcripts and other available downloads, please visit the BetterManager website.

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While there is an abundance of research on the concept of psychological safety, there is limited practical information on how to create psychologically-safe, highly-engaged and healthier workplaces where one can speak up without the risk of punishment or humiliation.

Join us as we welcome Karolin Helbig and Minette Norman, authors of The Psychological Safety Playbook: Lead More Powerfully by Being More Human, to discuss proven and practical strategies to help leaders increase the psychological safety in their teams and to lead more powerfully by being more human.

This episode is a must-listen for any leader or manager looking to develop the higher-performing, highly inclusive, and more innovative teams. Together, we cover a lot of ground, including:

What is Psychological Safety and how prioritizing can boost performance, innovation, and employee well-being
How mastering your emotions can help you lead with confidence and build a more positive and productive work environment
How to build a culture of innovation by embracing risk and failure
How speaking your mind can drive innovation, collaboration, and organizational success
The power of psychological safety in the workplace

For transcripts and other available downloads, please visit the BetterManager website.

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Your company’s culture is either a headwind holding you back or a tailwind helping push you forward toward greater success and productivity. Which is yours? And if it’s not headed in the right direction, what’s the quickest way to turn it around?

Our guest today, Simon D’Arcy, is an executive coach and partner at Evolution.team, a coaching, consulting and investment firm, where he focuses on helping companies scale – without losing their soul. As a culture-building consultant, Simon helps business leaders design and create more conscious and high-performing cultures that enable greater purpose and better results. For more than 25 years, he’s been a part of organizational transformation efforts at Fortune 500 companies.

In this conversation, Simon shares culture-building best practices from A to Z, including:

Why company culture and culture “fit” is so vitally important
The right time to start thinking about company culture
What a great culture looks like and who is responsible for it
Creating a culture committee & culture champions
The importance of gratitude, recognition, and appreciation

For transcripts and other available downloads, please visit the BetterManager website.

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Every business is invested in growing and developing its leaders. If they can be taught, they can lead. And, good leadership has a ripple effect.

While the need for greater leadership development has never been more critical, determining what kind of solution will best equip your team to lead successfully—today and into the future—remains a difficult task. The corporate learning industry is filled with different L&D offerings, but what really sets them apart?

BetterManager practices Directed Coaching, where our coaches and facilitators bring their real-world business and people management experience, their professional coaching expertise, and their wisdom into every 1:1 engagement.

Unlike traditional approaches to coaching, where the focus is primarily on asking powerful questions to enable individuals to find their own answers, BetterManager coaches act as true thought partners, brainstorming ideas and offering guidance when asked.

Karen Benz is the Vice President of Coaching at BetterManager and an experienced executive coach herself with an extensive background in leadership and management. In this episode, she brings her firsthand insight into this important distinction and “pulls back the curtain” on BetterManager’s unique and personalized approach to effective leadership development.

If you’ve ever been curious about why we’ve grown into the top-rated leadership development platform, this is the episode you’ve been waiting for.

For transcripts and other available downloads, please visit the BetterManager website.

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The very best leaders and managers, at every level, carry a a presence about them. Whether among a small team or an entire organization, that presence can draw people to you. And your role as a leader, of course, is not just to bring people together through your actions and ideas, but to move them toward a common goal or cause.

Being a thought leader is a time-tested, effective way of harnessing your expertise, experience, and your networks to influence others, but most companies have no idea how to leverage it. On this episode, BetterManager co-founder Wendy Hanson brings back Denise Brosseau, the founder and CEO of Thought Leadership Lab and best-selling author of “Ready to Be a Thought Leader?,” to discuss how better understanding the dynamics of thought leadership can prove to be a difference-maker for any business.

Denise has worked with tens of thousands of leaders and their teams across the globe for over 20 years, helping them to accelerate their journey from leaders to thought leaders.

You’ll learn the three steps to put you on the road to becoming a successful thought leader:

Crafting your brand. Have you differentiated yourself from others with similar backgrounds?
Making sure people know what you know. Do people know what your expertise is? Have your defined and clarified that?
Developing a unique point of view and perspective of where the world is going.

For transcripts and other available downloads, please visit the BetterManager website.

Use specific link: https://bit.ly/bettermanager-e70-ls

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At BetterManager, we consistently see the importance of interpersonal communication skills as the top topic being discussed in 1:1 coaching – no matter what role individuals and managers play within an organization.

Developing the skills to persuade and influence others will open doors in your professional, as well as your personal life, as you’re able to better communicate with others and lead them with integrity toward your desired goals, as well as theirs.

Stephen McGarvey is the author of the USA Today and Wall Street Journal #1 Best Seller “Ignite a Shift: Engaging Minds, Guiding Emotions and Driving Behavior,” the founder & president of Solutions in Mind, and a world-leading authority on unconscious communication, persuasion, and influence.

He has worked with businesses around the world to optimize their performance by helping them understand how their staff and their customers think, and what unconscious elements and patterns drive their behavior.

In today’s episode, Stephen brings his unique perspective and these practical recommendations:

How you can benefit from prioritizing listening over convincing;
How to stop catastrophizing and deal with anxiety in productive ways;
How to see selling as a consultative partnership (instead of a strictly self-serving one);
The relevance and importance of rapport, and how to foster and engage it.

For transcripts and other available downloads, please visit the BetterManager website.

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The business world is in a state of great change and opportunity. With an ever-growing remote and hybrid workforce, an increasing emphasis on DEI, sustainability, and technology, the “command and control” style of leadership has become more or less obsolete.

The future success of your company relies on managers that lead with values and vision, and work together as super-collaborators solving problems up, down and across your organization.

Today’s guest, Daniel Truran is the Director General at Ethical Business Building the Future, and has dedicated the last 20 years to promoting the connection between values, purpose and actions of people and companies. Daniel has demonstrated over and over his talent for creating communities that help build a better, more prosperous, sustainable, and just future.

In this episode, he’ll cover:

The two most important changes in the current business landscape
The Super Powers of co-creating and collaboration
Why Building Community beats relying solely on marketing
Why "command-and-control" leadership is outdated - and the better way forward!

For transcripts and other available downloads, please visit the BetterManager website.

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Your first 30-to-90 days as a new leader in an organization can make or break you. It’s so easy to get caught up in “Here’s how I’m going to fix things!” But do you really know the situation well enough? It’s often much better to align with your team on a general vision and direction first, and use that first month to listen, observe, and assess why things are the way they are. This puts you in a great position to build and execute a successful plan based on what’s actually happening.

This week’s guest is Charley Longfellow, former Head of International Sales for Momentive (formerly SurveyMonkey) and current Chief Revenue Officer at Channelsight, an industry-leading insights portal that connects all points of the customer journey.

In this conversation, Charley shares insights from his personal experience on:

How to prepare for your transition like a pro
Finding your “North Star” for the first 90 Days
How to have greater success by honoring your authentic self
The First 30 Days: Resistance to change and The Beckhard-Harris Change Model (DxVxF > R)

For transcripts and other available downloads, please visit the BetterManager website.

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Remote and hybrid working environments, in some form, are here to stay. Understanding how to maintain well-being, increase employee engagement, and strengthen connections in professional contexts as our interactions become more and more remote can be a game changer for managers and leaders at any organization.

Today’s guests, Dr. Amy Mednick and Dr. Diane Lennard are the authors of the deeply-researched new book, Humanizing the Remote Experience through Leadership and Coaching: Strategies for Better Virtual Connections. They’re here to share the findings of their research, case studies, and practical strategies you can start using right away in your workplace.

In this conversation, we cover:

Concrete, actionable ways to appreciate the convenience and efficiency of remote work while still maintaining our human needs for connection.
How to get the most out of your work breaks: the optimal schedule, length, and activities (Pro Tip: Doing different work doesn’t count!).
The importance of understanding how to read body language and non-verbal cues in a virtual world.
Zoom fatigue, the pros and cons of the stress response, and the neuroscience you need to know when working in a remote environment.

For transcripts and other available downloads, please visit the BetterManager website.

Use specific link: https://bit.ly/bettermanager-e66-ls

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People with invisible illnesses may look fine, but that doesn’t mean they aren’t struggling. When Harper Spero was diagnosed with an extremely rare immunodeficiency disorder, she was determined to create her own narrative. And not only has Harper learned to embrace her invisible illness, but now she’s on a mission to provide resources and hope to others who are silently struggling.

Harper Spero is a business coach and consultant working with companies to create inclusivity and connection for their employees living with invisible illnesses through content, community, classes and workshops. After years of not finding content related to her own rare condition, Harper launched Made Visible, a 100-episode podcast dedicated to sharing the stories of individuals living with invisible illnesses and their caregivers, as well as doctors, therapists, healers, and business owners devoting their professional lives to people with invisible illnesses.

In this episode, Harper joins us to discuss:

What it’s like to live with an invisible illness, and how that’s evolved amid the pandemic
What employees with invisible illnesses can do to share their story and better advocate for themselves at work
The invisible barriers to your diversity, equity, and inclusion (DEI) efforts and how to make people feel less alone and more seen and heard
Best practices for organizations looking to foster a more welcoming and inclusive environment for team members with disabilities, whether visible or not

For transcripts and other available downloads, please visit the BetterManager website.

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Does your company work hard to identify and get the most from each individual’s unique talents? Or does it just accept talent flight, “The Great Resignation” and “quiet quitting” as unavoidable? The truth is that all your leaders from the C-Suite to your frontline managers can benefit from recognizing the signs and helping people out when they get stuck.

Mpume Ncube-Daka is an internationally-accredited career coach, business mentor, and the Founder and CEO of About Change Conversations. Earning her stripes in the corporate world with Unilever, Nestle, and Ericsson, Mpume has developed practical ways for organizations to benefit immensely by facilitating personal growth and avoiding burnout.

In this conversation, she covers:

How understanding the company’s “Big Why” helps motivate the entire staff
The signs of being stuck: feeling unhappy & unfulfilled, procrastinating, and not speaking up.
The first steps to freedom: understanding your individual situation, creating goals that get you out of your comfort zone, and taking action!
Celebrating even small wins as important steps in the bigger journey
How today’s career development is more like a climbing wall than a ladder

For transcripts and other available downloads, please visit the BetterManager website.

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Hope is more than a “nice to have”; it can play a central role in business, as it drives resilient behavior, engagement, and innovation. In this episode, we explore the neuroscience behind hope and mindfulness, and the discuss benefits of applying the learnings in the workplace with forensic neuropsychiatrist Dr. George Woods.

Dr. Woods is an accomplished physician, specializing in neuropsychiatry, is the Chief Science Officer at Crestwood Behavioral Health, and also serves as a member of the Board of Advisors at BetterManager. His work has brought him to believe that both successful organizations and leaders must be very good at inspiring hope among their teams.

Dr. Woods talks us through the differences between Medical and the Rehabilitation models (and which is better for your business), the origins and story of Hope House, and practical mindfulness techniques that every manager can begin applying to engage and re-energize their teams.

Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite podcast app has that ability. Thank you!

For transcripts and other available downloads, please visit the BetterManager website.

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We’ve all heard the expression “culture eats strategy for breakfast.” But what does a strong organizational culture actually look like? It’s about a lot more than just occasional happy hours, pool tables, or free snacks.

When your culture comes from living your core values, it will be the guiding star for your actions and how you attack each day with your team.

Marc Reifenrath is the co-founder and CEO of Spinutech, a company that began as a dorm room start-up and is now an award-winning multinational digital agency. Marc takes culture seriously and attributes much of his company’s success to it.

Marc believes that you manage, lead, hire, fire, and solve problems using your core values. When a problem pops up, you evaluate it through this lens: which core value is misaligned here? This extremely quick and effective tactic often gets right to the root cause of the problem – and solutions suggest themselves almost automatically.

Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite podcast app has that ability. Thank you!

For transcripts and other available downloads, please visit the BetterManager website.

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If your organization has embraced a hybrid or fully-remote work model, your managers need to be equipped with an array of adaptable and effective tools for team development, including coaching. Today’s guest, Charlie Nelson, is responsible for all aspects of worldwide operations for SmartRecruiters, including GTM & distribution strategy and performance optimization. Translation: he knows a thing or two about how to lead, coach, and develop teams.

In the time since SmartRecruiters committed to a fully remote workforce in 2020, Charlie has developed a number of terrific strategies for getting the absolute most out of his remote teams, including a technique he calls “watching game tape.” By watching recordings of his remote calls, observing and listening for things like body language, intonation, and technical details that are tough to gauge in real time, Charlie illuminates and pinpoints opportunities for improved performance. Learn about how this radical transparency aligns the organization around shared goals and drives business outcomes.

Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite podcast app has that ability. Thank you!

For transcripts and other available downloads, please visit the BetterManager website.

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Workplace drama can affect every aspect of business: Employee engagement, productivity, teamwork, customer service, and, ultimately, your bottom line. And from frontline managers to top-level executives, leaders often do not realize how much they themselves actually contribute to the conflict and drama within their workplaces.

Everyone has blind spots, so it’s critical to evaluate how conflict and drama are showing up in your workplace culture and start addressing these costly issues instead of ignoring them.

No workplace is immune to the effects of drama, so we’ve brought in Marlene Chism, the leading authority on building drama-free cultures, to discuss what leaders at every level can do to address this costly problem.

Marlene is known for helping managers address “the elephant in the room” and initiate conversations that get results. She is a recognized expert on the LinkedIn Global Learning platform, and the author of “Stop Workplace Drama,” “No-Drama Leadership,” and “7 Ways to Stop Drama in Your Healthcare Practice.”

Over the course of this episode, we cover:

Why we need to change the narrative we tell ourselves if we are to manage conflict more effectively
What we get wrong about conflict and workplace drama that makes leaders mismanage these situations
Why no matter how many “soft skills” you learn, it’s the Inner Game that will ultimately transform your leadership
The distinct elements of conflict capacity, and how they can help leaders resolve workplace conflict
Moving from command-and-control to servant leadership

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All leaders and managers need to know how to effectively facilitate a meeting that brings together their team, peers, and customers in a meaningful way.

Our guest, Jaren Murphy, is the Vice President of Business Development at McCarthy Building Companies, a builder of water infrastructure and other commercial projects across the United States.

Jaren believes that while every meeting is different, you can start using key skills & tactics right now to improve your effectiveness--no matter the context or agenda.

Jaren’s Guide, Drive and Set strategy ensures you are: 1) Guiding the conversation (keeping it from going off the rails by staying focused on the goals), 2) Driving full engagement by creating a psychologically safe environment where diverse and innovative ideas are respected and considered, and 3) Setting expectations for follow-through and outcomes.

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As the world of work evolves, leaders and managers are being asked to do more. In addition to day-to-day responsibilities, successful companies are engaging leaders in conversations about broader issues like return on investment. What’s one of the best ways to ensure a company’s financial success? By putting people first and embracing a culture of growth and innovation.

Teams who can innovate, evolve and grow are more highly valued than ever before. But innovation is close to impossible without a psychologically safe environment where mental health is valued and prioritized. When blame and shame are rampant, only a select few benefit.

Tara May, CEO of Aspiritech and digital transformation expert, joins us to discuss how to create a workplace culture where innovation can thrive. She’ll cover the importance of neurodiversity, the mental health resources that can best support your teams, and how creating a culture of safely “failing fast” can lead to amazing results.

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Leaders, and particularly middle managers, are constantly being challenged. While it’s never been easy to navigate the needs of both the C-Suite and junior staff members, the past few years have created a slew of new priorities and pressures.

From managing remote and hybrid teams and effectively implementing and supporting company DEI priorities to rallying staff during times of crisis and reducing team burnout, the growing complexity of being a manager today can quickly feel overwhelming.

Now, more than ever, managers need to communicate clearly and strengthen workplace connections. And doing so, all starts with respect, according to Dr. Julie Pham. Dr. Pham, the best-selling author of 7 Forms of Respect: A Guide to Transforming Your Communication and Relationships at Work, and the founder of CuriosityBased, joins the podcast to explain how respect is communicated among individuals, teams, and organizations.

In this episode, Dr. Pham guides us through the 7 Forms of Respect framework and shares how it is being used around the world to create more dynamic and highly productive workplaces, and how it can be applied by managers and leaders to articulate priorities, compromise effectively, and reinforce behaviors that support the shared work and goals of the team.

Dr. Pham earned her PhD as a Gates Cambridge Scholar and her “real-life MBA” by running her family’s Vietnamese-language newspaper during the 2008-10 recession. She has worked as a journalist, historian, university lecturer, marketer, nonprofit executive, and management consultant.

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Over 80% of people from the front lines to the C-Suite point to ineffective communication as a root cause of many team project failures. And the migration to more remote and hybrid workplace setups isn’t making things any easier!

To help you up your game we’ve brought in Richard Newman, founder of Body Talk and author of “You Were Born to Speak”, to show us how leaders and managers can add some practical and powerful storytelling techniques that can dramatically improve communication, teamwork and productivity.

Storytelling is simply the way the human brain wants to receive information, so sharpening your storytelling skills is a real game changer. Richard gives us strategies to leverage the three major areas of communication: nonverbal (body language & tone of voice), content (the story & visual aids), and mindset (preparation & framework). You’ll soon find yourself moving people to action by engaging the survival mind, emotional mind, and logical mind.

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If your leadership development program isn’t cultivating leaders and managers that know how to build and develop a culture of trust, loyalty, and positive work relationships, it’s already hurting your bottom line.

Every day your people managers encounter opportunities to lead, nurture, and take care of their employees, but they also need to learn how to take care of and manage themselves.

In this episode, Jennifer Chapman, founder and executive coach at Ambition Leadership and a former Fortune 500 leader, shares practical and actionable ways for managers to build confidence, be more assertive, and leverage workplace relationships so that both they and their teams are as effective and productive as possible.

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For transcripts and other available downloads, please visit the BetterManager website. https://www.bettermanager.co/podcast

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Leadership challenges are in the spotlight due to the upheavals of the pandemic and The Great Resignation. Organizations are struggling to find effective solutions as people are leaving workplaces left and right. Today’s guest, Danny Hadas, believes that Minimalist Leadership is a great place to get some answers.

Danny is a #1 Best-selling author, leadership coach, and former adviser to the world's most iconic brands, including Disney, BMW, and AT&T. His specialty at the Emovation Project is coaching executives & managers to be minimalist leaders, which empowers them to double their team's performance without doubling their own efforts.

He’ll address some of today’s most pressing leadership challenges, including: how to hold people accountable while still empowering them; giving people the resources to overcome obstacles (not running around fixing all their problems for them!); and finding the right cadence of checking-in & evaluating their actual progress to avoid the worst aspects of micro-managing.

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The way we work together has changed in profound ways over the past two-plus years. Making the most of this moment means more than simply “getting back to the office.” On the Building Better Managers podcast, we’re always excited to spotlight strategies, tools, and tips that organizations and leaders can model to create positive and healthy work environments.

In this episode, we’re joined by Nicole Anzuoni and Crystal Lauderdale of the Ultimate Medical Academy, to discuss how they’ve worked to foster unity, energy, and excitement, and engage its 1,800-plus member geographically-dispersed team. Nicole and Crystal share concrete strategies, ideas, and takeaways from programs focused on an array of areas including Diversity, Equity, and Inclusion, promoting cultural continuity, mental wellness, and manager coaching and support.

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No matter how well-designed your algorithms, they won’t teach you how to lead with empathy and heart. The hard truth is that no matter how brilliant you may be, your technical abilities won’t provide you with the charisma, empathy, and grace often needed to advance.

Leading with authenticity may not come naturally for everyone, but it can be an absolute game-changer when trying to get the most from your teams.

Drawing on his experience as a software developer and project manager and his own journey of self-development, Roberto Giannicola, author of “You’ve Got Algorithm, but Can You Dance?” and an executive coach at BetterManager, has been coaching executives in leading world-class organizations for well over a decade.

He joins us today to outline his three-step formula for organizations to facilitate leadership growth for its managers.

First: Self Observation and Discovery
Second: Learning & Practicing Important Leadership Skills
Third: Creating a Concrete Plan for Development

Whether you’re a team leader in the tech industry or not, you’re sure to find new ways to become a more confident, assertive, and empathetic leader.

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The hybrid workplace is here to stay. And with it, leaders and organizations must become more adept at creating and nurturing culture with people and teams working from everywhere.

On our latest episode, we welcome David Evans to the Building Better Manager podcast.

David has coached tech leaders and their teams for over 15 years, from startups to Fortune 100s. As the Head of Talent Experience at Amplitude, he’s currently supporting the growth of high-performing teams and scaling company culture in fresh, uniquely effective ways that can give you insight and ideas to bring back to your own organization.

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Imposter Syndrome is just one extremely common example of the kinds of limiting beliefs that all too often hold us back. Joining us today is Julia Arndt, founder of the Peak Performance Method and an expert in combining productivity, mindfulness and other leadership tools in ways to combat these limiting beliefs and develop your personal workplace superpowers.

Julia will share how to breakthrough old mental habits and become more aware of the thought patterns holding you back, and create new and productive pathways. When done on a conscious level, and reinforced in the right ways over time, we can build better highways that do support our goals and dreams.

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Leadership transitions can be tough to execute. In fact, more than 40% of executive transitions fail within the first 18 months. And sadly, this isn’t a new phenomenon — which leads us to the big questions of why this keeps occurring and what can organizations do about it.

Joining us this week is Navid Nazemian, an executive coach and unparalleled expert on executive transitions to the C-Suite. Navid is the author of “Mastering Executive Transitions: The Definitive Guide” and has helped the executives at some of the world’s most admired organizations successfully manage transitions into new roles.

Navid’s research identified three major reasons for these failures: people, culture, and politics. It’s not the case that organizations choose incompetent officers, but rather it’s these so-called “soft topics” that most often get in the way! And when transitions go wrong, entire organizations suffer.

Navid's contact info:

Your Twitter URL: https://twitter.com/NavidNazemian
Your LinkedIn URL: https://www.linkedin.com/in/NavidNazemian
Your Instagram URL: https://www.instagram.com/masteringexecutivetransitions/
Website Address: https://www.masteringexecutivetransitions.com/

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Sometimes we all need people who believe in us more than we do ourselves. Women who do not feel supported in the workplace are more likely not to ask for help or promotions, or to drop out of the workforce altogether. As leaders, it’s imperative to lift others up, and women, in particular, need strong leaders supporting them in the workplace now more than ever.

In this episode, Jane Finette, author of “Unlocked: How Empowered Women Empower Women” and the founder of The Coaching Fellowship, joins the Building Better Managers podcast to help us better understand both what it means and what it takes to empower your women leaders.

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The talent cliff is a threat to organizations everywhere. But it doesn't need to be. In this episode, talent management and leadership expert Jennifer Thornton joins the podcast to help answer some of the most critical questions facing businesses in 2022: How are you going to attract and recruit top new talent? How will keep your high performers engaged, motivated, and, importantly, not burnt out? What does a realistic five-year plan look like for your talent?

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The Great Resignation is being fueled by a lot of different factors, but employee development has emerged as a major player. Research shows that 94% of employees are staying longer in organizations where they feel like there’s an investment being made in their development. And employees that actually like their current jobs are still almost 8 TIMES more eager to leave if they’re not seeing that commitment to development.

Julie Winkle Giulioni returns to the podcast to talk about how the ideas in her new book "Why Are Promotions So Yesterday?" can help managers and leaders navigate the current risks and challenges when dealing with promotions, careers, career development, and employee satisfaction and retention.

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Great managers focus on communication, interaction, engagement and motivation to get the most out of their teams. But do those tools work universally when you are managing globally? The good news is that the tools don’t really change, but HOW we use them across different cultures absolutely does.

Melissa Lamson, diversity management specialist and author of six books on DEI, joins the podcast to show you how to approach the challenges of managing globally by drawing upon real world examples from first-hand experience around the globe. She addresses cross-cultural differences in direct vs softer approaches to feedback, dealing with time zones, virtual meeting pitfalls, and even how to adjust for the local evening news!

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Remote work is here to stay, whether you're ready or not. In our latest episode, we welcome Karin Reed, author of the brand new book, Suddenly Virtual: Making Remote Meetings Work. to discuss techniques for leading in a virtual work environment, including how to make the most out of virtual meetings, improve engagement and communication via video, and avoid the dreaded 'zoom fatigue.'

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In today's fast-changing workplace, senior executives need the support to try new things, innovate, adapt, and even admit when they don’t know something! Meighan Hackett Poritz, Managing Director of The Learning Forum, shows us how leveraging high-trust networks, instant benchmarking, leadership development programs, and a coaching culture can take your leaders, managers, and your entire organization to another level.

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Every one of our conversations at work can help create more engaged, positive and productive workplaces. In this episode, Wendy welcomes the authors of Conversations Worth Having, Jackie Stavros and Cheri Torres, to discuss why we shouldn’t take these conversations for granted - they really are at the heart of everything we do and are the secret to high-performing leaders and managers.

You’ll learn more about Appreciative Inquiry, how to uncover and bring out the best in each person in your organization, and how to increase productivity by finding new opportunities and promoting truly meaningful engagement.

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The huge challenges for leaders and managers over the last year have left organizations scrambling for solutions as burned out and disenfranchised employees scatter for better opportunities and working conditions.

Debbie Cohen & Kate Roeske-Zummer join us to help solve these problems by injecting some much needed humanity into your organization. Their strategies include 5 practices to lead with awareness, 4 steps to implement great servant leadership, and the simple skills managers can use right now to bring more humanity to your workplace.

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Join us for a discussion with Sally Helgesen, best-selling author, speaker, leadership coach, and preeminent expert on women's leadership, focused on the disease to please, embracing your ambition, and the behaviors and habits that may be hindering your career growth.

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Integrity, transparency and trust are essential to creating thriving workplaces, particularly in the era of The Great Resignation, with employees quitting at a record pace. Mike Horne, Leadership Consultant, Coach, and Author, joins us to share how you can help keep and attract top talent by creating an attractive, outstanding business culture where people want to come and do their very best work.

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People are leaving their jobs in record numbers - and employers are struggling to understand why.

Bobby Bakshi, author of "The 101% You: Seven Steps to Creating the Life of Your Choice," joins us to discuss the real reasons behind the record levels of attrition, and how business leaders can create a win-win culture and better retain top talent by investing in their growth and development.

We'll be reviewing critical concepts like Purpose, Autonomy, Mastery, Intrinsic Motivation and Transformational Learning that you can build-in to your unique situation.

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We all have preferences and biases that can act as “blind spots” holding us back from getting the most out of our teams.

Duane Hughes, of the popular TED talk “Check Your Preference and Improve Your Results” joins us with actionable insights that you can use right away to start getting the truly great results from your diversity and inclusion efforts that you’ve always hoped for.

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As we strive to be better leaders and managers, it’s a big challenge to deal with team members that are struggling with a victim mentality.

Our guest, Chris Joyner, will share his personal experience with victim mentality, and discuss how to recognize and deal with it when we see it in members of our team.

Chris' 4 Essential Leadership Principles For Addressing Victim Mentality can help us understand that the responsibility is to resist the urge to rescue them, expect things like blame shifting, and to move the transformation forward by being tactical and asking great questions.

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Denise Brosseau of the Thought Leadership Lab joins the podcast to show leaders and managers how they can take care of themselves as leaders and their teams when they are under stress. When managers/leaders are more aware of the warning signs and have the tools to help, it will create a healthier workplace.

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Penry Price, LinkedIn's VP of Marketing Solutions, shares how his team is embracing the challenges of returning to the office and approaching the 'new normal' with intention and flexibility.

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Wendy Thomas joins the podcast to show you how to cultivate the mindset that can help you define and achieve your far reaching goals. Take on life's challenges as opportunities to excel instead of seeing every bump in the road as a frustrating setback!

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‘Check the Box’ Diversity is missing the big picture. Done right, DE&I can be key to gaining a competitive business advantage. Amy Waninger, author of "Network Beyond Bias," joins the podcast to discuss the business case for authentically investing in inclusive workplaces and diverse leadership teams.

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Whether dealing with clients or co-workers regionally or around the world, managers that can adapt to cultural differences are far more successful. Rochelle Kopp shares her experiences bringing concepts like servant leadership to her clients in Japan.

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If you need to scale your business, organization or company, listen to some very functional ideas from Theresa Baretta that your managers & leaders can get started with their teams right away. The more time we put into the right systems, SOPs & KPIs, the more creative we can be at work!

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Charlie Bailes, VP of HR at ABC Fine Wine & Spirits, joins us to look at the advantages of a multi-generational, family-owned business. Topics include workplace culture, hiring & retention, leadership development, and long-term vs short-term priorities.

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Karin Reed, bestselling author of "Your On-Camera Coach," joins us to show you how to put your best foot forward in all your remote meetings & Town Halls with Executives. You'll get her best tips to produce better looking, more effective virtual meetings.

You'll learn new ways to use your webcam and set up a seamless experience.

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Michelle Redfern joins us this week to talk about diversity, how it builds the capacities of an organization, and the things that managers & leaders can do to increase the success of their organization by utilizing and celebrating women & diversity.

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This week, author & educator Robin Hills joins us to discuss how to apply Emotional Intelligence principles to strategically navigate emotions. Acquiring this skill is often the difference maker between great leaders and simply competent administrators.

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Facing challenging times, leaders and managers must watch for the signs of burnout - for themselves and for their teams. Today’s guest, Janice Litvin, is on a mission to Banish Burnout from the inside out and create healthy, happy, productive workplaces.

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Susan Colantuono, known for her TED talk "The Career Advice You Probably Didn't Get," shares the challenges in getting more women into positions of leadership, and how to build the business, strategic and financial skills to help you reach your goals.

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Modern leadership embraces effective diverse & inclusive strategies. Our guest, Melony Gibson, has great advice for what leaders need to be doing right now, including hiring & recruitment ideas, succession planning & the ROI of successful implementation.

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With so much training going remote, having a good online training experience is a huge advantage. Join NovoEd Dir. of Operations Andrew Linford & host Wendy Hanson as they discuss the best practices for online training & keeping your people engaged.

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Many companies are missing ways to focus on career development. When managers don’t talk to their team members about career development, many people feel stuck. Especially now, we need to look at career development as a “climbing wall” not a “career ladder.”

Julie Winkle Giulioni, co-authored “Help Them Grow or Watch Them Go” to give managers a playbook. Join us for this great conversation which will help you develop a plan for your team, or yourself!

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Several factors have been identified as preventing people from wanting to return to work. Many cite the fear of getting sick as their major worry, while for others having no reliable transportation, or no solutions for childcare & homeschooling were more important concerns.

Today’s guest, best-selling author of Rising to Power, Ron Carucci will help us uncover what individuals and organizations can do going forward to create new models and opportunities both in the workplace and with remote work.

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Leadership in all areas of life is essential right now, but especially in education and business. Today we welcome Paul Baly, Middle School Director of an elite private school in Manhattan. We’ll discuss the challenges and the learnings that have come with the switch to distance learning after physical schools closed. There are many lessons here for collaboration, communication and connection for everyone.

Big appreciation for teachers everywhere!

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How are global business leaders coping with the current challenges? The successful ones are embracing communication, listening, choosing the right leadership style for the situation, as well as doing everything they can to support these traits in their leaders and managers: grit, empathy, and getting to your roots.

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Massive change in the workforce is a challenge for college grads looking for jobs in engineering. Raj Sripathi shares how to help others, show your value, gives LinkedIn tips & more. He is a great example of how to give back during this difficult time.

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Strong leadership is essential right now when it’s so challenging around the globe. Chuck Salzman joins us to talk about how Peerless Beverage quickly shifted its mission from “vision and values” to safety first and operating the business second.

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Asking questions is one of the most effective ways to improve communication, employee engagement, and create happier, more productive teams. Jean Marie DiGiovanna joins us to talk about asking great questions, how to build a Renaissance culture and more.

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The world has moved to practicing physical/social distancing & working remotely in a matter of weeks. BetterManager invited a very special guest, Zen teacher & Executive Coach, Marc Lesser, to talk about how to find solid ground in times of uncertainty.

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Leadership and peak performance expert Marilyn King discusses how managers can use her Olympian Thinking - Passion (for energy/creativity), Visualization (for crystal clear goals) & Action (daily practices/feedback) - to supercharge their productivity.

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It’s no coincidence that the same group dynamics that make great families also make great business cultures! Dr. Dave Schramm shows us how the three elements of Physical and Emotional Safety, Satisfaction and Connection are the “secret sauce” to success.

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Hiring the right millennials is a huge challenge. Today we zero in on a Self-Selection Solution: How to project a clear vision of “WHY millennials would want to work for you” and “Why they would NOT want to work for you” - so that the right ones choose you.

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Resiliency is a necessary trait for managers to have in this constantly challenging world. Resilient mangers are courageous, determined, purposeful & thrive in adversity and transition. Joshua Smith shows us how stimulating resiliency gets real results.

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Your Sales Enablement program starts with things like collateral, presentations and training. But great sales leaders know how to coach the behaviors that get results. Feedback, accountability, and psychological safety keep your Top Performers performing.

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When we think about what employees need in business today, it’s not just the HR pieces - Human Experience Management addresses the needs of the workforce of the future that is about adaptability, growth, and being able to thrive in this changing world.

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Business owners, executives, and managers are simply ready to stop working harder with no payoff. Go on a journey with Allison Tabor to “embrace your suck” by letting go of your weaknesses and leveraging your natural talents – and start living your best life with ease.

Allison is the owner of Coppia Advisory, a successful executive coaching and consulting business. Allison helps business owners, executives, and their teams in the areas of leadership, interpersonal communication, and strategic planning.

Allison also facilitates for the international Women Presidents’ Organization (WPO), leading two peer advisory groups of San Francisco Bay Area women presidents and CEOs of multimillion-dollar companies. Additionally, she is a group leader for ProVisors, a community of professionals who serve their clients as trusted advisors and share the highest standards of integrity, performance, and accountability.

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We all know how important employee engagement is, but most organizations struggle to identify simple, practical methods for inspiring and motivating their teams. That’s why we talked with Scott Friedman!

As a motivational humorist, Scott Friedman inspires and entertains with engaging, interactive and content-rich programs. Scott’s main areas of expertise are employee innovation & engagement, customer experience, sales motivation and creating a happier, more connected workplace and life. Scott is the author of many books on engagement and celebration including Celebrate: Lessons Learned from The World’s Most Admired Organizations.

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Celebrate: Lessons Learned From The World's Most Admired Organizations

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Kayti Sullivan is a Senior VP at Yelp and runs Yelp’s customer success team. She is in charge of recurring revenue to the company of approximately $1 billion. Join Wendy Hanson as she sits down with Kayti and they discuss how to “lead more and do less.”

What you'll learn from this episode:

You don’t need to own things to make change. You can lead from any seat on the bus.
Leadership with vision:
- Where are we going? People need a milestone to be working on. Once a quarter I try to set aside time to think about where we’re going. Chatting with stakeholders is included.
- Vision for your team and for each individual. Mantra “Give your people a reputation to live up to.” People want to have a high standard and a vision to live up to. As leaders it’s important to be able to see the best potential in people and draw that out of them.
- Keep the big picture in mind. We are all one small part of an entire system that is working together.
What advice would you give to new managers coming in? The team takes the tone of its leader and always explain the “why.”

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“Culture eats strategy for breakfast.” ~ Peter Drucker

Sales teams worldwide are experiencing tremendous challenges with recruiting, training, performance and retention of top sales talent. The days of managing sales teams via angry demands, spreadsheets, pipeline reports, and mechanical bonus structures are waning as top talent gravitates toward situations that promote career development, engagement, and the best working conditions they can find.

BetterManager co-founder Wendy Hanson and Daren Jennings, VP of Sales at Interact, present a deep dive into the ideas and elements behind his amazing, high-performing sales culture.

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BetterManager co-founder Wendy Hanson and seasoned HR Professional Laura Czys dive into Brené Brown’s seminal work “Dare to Lead.” They’ll show you how vulnerability & trust-building skills are quickly replacing outdated command-and-control methods.

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Diversity doesn’t help when it’s applied artificially. If you really want more innovation, market growth and engagement, you need to commit to diversity in genuine, productive ways! Join Wendy and guest Karen Cornwell as they explore this essential topic.

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Ginger Hardage is a former VP of Culture & Communication at Southwest Airlines & the founder of Unstoppable Cultures. Ginger teaches us how great managers share stories relentlessly to show employees the limitless opportunities to deliver amazing service.

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Building Better Managers: Recent Episodes

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