Rasa Revelations: Recent Episodes
Rasa Revelations
We exist to encourage your faith and your desire to strive for greatness in yourself, your family, your marriage, and your business. Through sharing our experiences and decades of wisdom, we long to inspire you and demonstrate to you that there is hope in living, learning, and leading!
From "churn-rate" to "customer-lifetime value," Michael explores a few ways organizations can measure their success in becoming more customer-centric.
Michael shares some of the key areas of focus that successful companies have implemented to become more customer-centric.
Michael wraps up a two-part series on some of the most common challenges encountered in making the transition to a customer-centric organization.
Customer-centricity is a top-down culture change. Michael shares some of the most common challenges organizations encounter in making this transition in a two-part series.
Michael continues his campaign on customer-centricity by focusing on why and how to create a great customer experience strategy.
Being "customer-centric" is one of the highest priorities of most corporations; however, there is widespread failure in achieving this from consumers standpoint. Michael explores the widening expectation gap in delivering superior service and experiences.
Most companies believe they are "customer-centric," however most research shows consumers do not share that opinion. As matter of fact, there is a huge disconnect. Michael has launched a new series of videos that zeroes-in on this very important business topic and today he explores what it truly means to be focused on the customer and how to create a winning brand.
Most companies believe they are "customer-centric," however most research shows consumers do not share that opinion. As matter of fact, there is a huge disconnect. Michael launches a new series of videos that zeroes-in on this very important business topic and makes it the center of conversation for the rest of the year!
In the final part 6 "Voice of the Customer" series, Michael reviews the importance of using customer feedback in your marketing copy to ensure your branding message is relevant to your target audience.
In part 5 of Michael's "Voice of the Customer" series he navigates how to analyze your customer feedback and data, prioritize your findings and take action to improve your product and service offerings.
In part 4 of Michael's "Voice of the Customer" series he explores the final and most important step in collecting VOC data - the Net Promoter Score (NPS).
In part 3 of Michael's "Voice of the Customer" series he reviews some of the most common ways to collect customer feedback.
Michael continues a series on understanding the power of the Voice of the Customer. In part two, let's review the process that one needs to employ in launching a new VOC program for their organization.
Grow your business by listening to the "Voice of the Customer". Michael starts a series of conversations on VOC feedback, data and research that can help take your organization to the next level.
Procrastination is something everyone deals with; even though we universally recognize it’s not a productive habit. Michael wraps up this two-part series in how to combat procrastination and achieve success at any level - small or large.
Procrastination is something everyone deals with; even though we universally recognize it’s not a productive habit. Michael is here to help point out some of the triggers that cause procrastination and guides us in this two-part series in how to combat it and achieve success at any level - small or large.
What do most super achievers have in common? Michael wraps up a two-part series on 8 secrets to success that you can implement today!
What do most super achievers have in common? Michael shares in a two-part series 8 secrets to success that you can implement today!
Michael shares some of the key areas of focus that successful companies have implemented to become more customer-centric.
Rasa Revelations exists to encourage your faith and your desire to strive for greatness in yourself, your family, your marriage, and your business. Through sharing our experiences and decades of wisdom, we long to inspire you and demonstrate to you that there is hope in living, learning, and leading! Learn more at https://www.rasarevelations.com/