Capital H: Putting humans at the center of work: Recent Episodes
Deloitte US
Welcome to “Capital H,” a podcast series from Deloitte Consulting’s Human Capital practice. Hosted by Burt Rea, managing director for Deloitte Consulting LLP and General Manager of Bersin™, and David Mallon, VP and chief analyst for Bersin™, Deloitte Consulting LLP, the series explores the disruptive forces affecting the workplace, the workforce, and the changing nature of work itself. You’ll hear expert perspectives from business and industry leaders who are putting humans at the center of work. Each episode examines the evolving trends in human capital while inspiring you to learn and lead. Tune in to cultivate your own potential.
Join David Mallon, Carissa Kilgour, Matteo Zanza, and Nicole Scoble-Williams as they explore the imagination deficit highlighted in Deloitte's 2024 Global Human Capital Trends report. Discover why curiosity, empathy, and creativity are crucial in the AI era and learn from real-world examples. Tune in to uncover strategies for fostering human capabilities and driving innovation in your organization.
In this episode, Capital H podcast host Kyle Forrest and Deloitte’s Human Resource Transformation leader Chetan Jain delve into the latest trends, challenges, and innovations shaping the HR services landscape, drawing insights from the recent Gartner Reimagine HR conference in Orlando, FL. Join us as we explore the dynamic world of HR services and their impacts on the future of work!
In this episode, Deloitte’s Jason Flynn sits down with Google Cloud’s Tracey Arnish to discuss how rather than striving for one common culture, organizations should enable a “culture of cultures” tailored to needs of local teams while aligning to organization-wide values, followed by a Deloitte roundtable featuring Sue Cantrell, Julie Duda, and John Forsythe.
In this first episode of our HR Market Insights series on Capital H, host Kyle Forrest dives into the highlights of the recent HR Tech Conference and Expo in Las Vegas. Featuring insights from industry experts Franz Gilbert and Matt Shannon, this episode explores standout themes, groundbreaking technologies, and key takeaways from the event. The discussion covers the evolving role of HR in the age of automation, notable vendors, and the future of HR technology. Join us as we unpack the innovations shaping the industry and the valuable connections made at this year’s conference, setting the stage for our ongoing exploration of HR market insights!
In this episode, Capital H podcast hosts David Mallon and Kyle Forrest share exciting news around the reimagination of Capital H.
In this episode, Deloitte’s Lauren Kirby, David Mallon, and Dany Rifkin discuss as digital tools continue to change the relationship between workers and organizations, digital playgrounds can help them cocreate their common future.
In this episode, Deloitte’s Jason Flynn sits down with Orgvue’s Mike Bobek and M&T Bank’s Calder Flynn to discuss how organizations can successfully use transparency to build trust, rather than hinder it, followed by a Deloitte roundtable discussion featuring David Mallon, Jason Flynn, and Nic Scoble-Williams.
In this episode, Deloitte’s Jason Flynn and Cuervo’s Gabriel Sander Muñez discuss how Cuervo is making the case for human sustainability.
In this episode, Deloitte’s Sue Cantrell and WalkMe’s Travis Dion discuss the need to move beyond traditional productivity metrics as human performance takes center stage., followed by a Deloitte roundtable discussion featuring David Mallon, Sue Cantrell, Julie Duda, and Diane Sinti.
In this episode, Deloitte’s Sue Cantrell and Eightfold.ai’s Jason Ceratto discuss that for true sustainability, organizations need to create value for all people connected to them, followed by a Deloitte roundtable discussion featuring David Mallon, Jen Fisher, Jason Flynn, and Alex Younossi.
In today’s ever-evolving business environment, many organizations are drowning in data, particularly within the HR function. Join Dan Beck, president and chief product officer at SAP, and Bill Docherty, a managing director and leader in Deloitte’s Workforce Analytics and Experience Management practice, as they discuss how organizations can derive insights from data, inform their product strategy, and make the most of their technological investment.
In part 1 of our two-part series on the Quantified Organization, Deloitte’s Michael Griffiths and ServiceNow’s Heather Jerrehian discuss skills intelligence. We go deeper into the ways organizations can use new sources of data and AI as they transition into being a skills-based organization.
2023 Global Human Capital Trends in Action is a four-part series on Deloitte’s 2023 Global Human Capital Trends report. In part four, hear from report authors Christina Brodzik, Joanne Stephane, Kraig Eaton, and host and report author David Mallon on “Designing for impact: Prioritize human outcomes”
2023 Global Human Capital Trends in Action is a four-part series on Deloitte’s 2023 Global Human Capital Trends report. In part 3, hear from Neil Walker-Neveras, Chief Talent Officer at M&T Bank, report authors Kraig Eaton, John Forsythe, Nic Scoble-Williams, and host and report author David Mallon on “Charting a new path: Cocreate the relationship.”
2023 Global Human Capital Trends in Action is a 4-part series bringing Deloitte’s 2023 Global Human Capital Trends report to life. In part 2 of the 2023 Global Human Capital Trends in Action series, you’ll hear from report co-authors David Mallon, Shannon Poynton, and Karen Weisz to discuss what it means to view decisions—especially those related to work, the workforce, and the workplace—as experiments. Tune in for this deep dive into the first of three fundamentals from Deloitte’s 2023 Global Human Capital Trends report, “Framing the challenge: Think like a researcher.”
2023 Global Human Capital Trends in Action is a 4-part series bringing Deloitte’s 2023 Global Human Capital Trends report to life. In part 1, host and report author David Mallon is joined by Chris Ernst, CLO at Workday, to discuss what we mean by a boundaryless world. Then, hear from report authors David Mallon, Kraig Eaton, Michael Griffiths, and Nic Scoble-Williams for a deeper dive on the new fundamentals needed to navigate a boundaryless world.
Transforming the employee experience in your company into a more human one that enhances the meaning people find in their work is a competitive advantage that’s tough to beat. But capturing that advantage is a challenge few companies have met. In part 3 of our three-part series with One Model, host David Mallon, Deloitte’s Bill Docherty, and guest Nicholas Garbis discuss best practices for long-term success in organizations’ people analytics journeys.
Transforming the employee experience in your company into a more human one that enhances the meaning people find in their work is a competitive advantage that’s tough to beat. But capturing that advantage is a challenge few companies have met. In part 2 of our 3-part series, Deloitte’s Bill Docherty, Deloitte’s David Mallon, and guest Nicholas Garbis discuss what organizations can do to turn their people analytics vision into a reality.
Transforming the employee experience in your company into a more human one that enhances the meaning people find in their work is a competitive advantage that’s tough to beat. But capturing that advantage is a challenge few companies have met. In part 1 of our 3-part series, Deloitte’s Bill Docherty, Deloitte’s David Mallon, and guest Nicholas Garbis set the scene for successful interaction analytics strategies powered by real-time data that lead to more compelling employee experiences.
The decade that began in 2020 is not the one people expected and planned for in 2019. The world has been plunged into an age of instability and profound discontinuity that holds both extraordinary opportunities and unprecedented challenges, all while reshaping the business landscape in ways that are deep, structural, and enduring. In this episode, host Burt Rea is joined by Yves Van Durme and Jeff Schwartz from Gloat, to discuss Deloitte’s recently released ‘The journey to 2030: Choosing the human agenda’ diving into the seven shifts reshaping organizations in a disruptive decade.
Episode description (500 characters max with spaces) We are on the verge of a new era in decision making that promises unprecedented access to insights. But how does this new decision intelligence apply to our leaders? In this episode, host David Mallon is joined by Andrea Derler at Visier and Eric Bokelberg at Deloitte to answer questions like “What exactly is a leader in a world of experiments?” and “How can data serve our leaders in this new world of work?”
Host Burt Rea interviews Deloitte’s Lara Abrash and Steve Kimble on evolving talent models to meet the needs of the workforce of today and in the future. This episode also covers the creation and launch of Deloitte’s MADE Commitment.
In order to keep up and even stay ahead of the competition, organizations have to change the very nature of how they think about the concept of “work” from static, predictable jobs to assembling the right skills together with agility to achieve the outcome of the moment. In a conversation with Deloitte’s Steve Lancaster-Hall, Dell’s Bruce Sanchez and eGain’s Ashu Roy, explore the challenges of knowledge management in an age of disruption from three unique perspectives.
In order to keep up and even stay ahead of the competition, organizations have to change the very nature of how they think about the concept of “work” from static, predictable jobs to assembling the right skills together with agility to achieve the outcome of the moment. In a conversation with Deloitte’s Steve Lancaster-Hall, Dell’s Bruce Sanchez and eGain’s Ashu Roy, explore the challenges of knowledge management in an age of disruption from three unique perspectives.
How will organizational leaders prepare for the next horizon and start to completely reimagine work, the workforce, and the workplace? In this episode, Michael Stephan, Deloitte’s US Human Capital Leader, is joined by Cynthia Bowman, Chief Diversity and Inclusion and Talent Acquisition Officer and Bank of America. This discussion will focus on what’s ahead for 2022 and beyond for HR and human capital leaders—specifically the importance of doubling down on the social enterprise and DEI efforts.
Today, nearly every organization is grappling with how to transform the experiences their workers have every day. Employers winning in today’s hypercompetitive market deeply understand their workers, declare what they stand for as employers, and then live up to those expectations. Deloitte’s Colleen Bourdeaux and Courtney Sherman are joined by Ramondy Thermidor from Memorial Sloan Kettering Cancer Center on how leaders can use human-centered design thinking that places the worker at the center.
To prepare for a future in which crisis is business as usual, companies have an opportunity now to shift their thinking about talent and many aspects of work. Today’s senior executives are struggling with an urgent talent crisis: the Great Resignation. How can leaders handle the present, while also preparing for the future? In this episode, host David Mallon is joined by Jonathan Pearce and Nic Scoble-Williams to discuss what’s on the horizon today for HR and Human Capital leaders.
Business leaders have the opportunity to redesign strategies and operating models, placing skills at the center of talent practices rather than the traditional job-focused mentality. Michael Griffiths, Deloitte’s lead for Learning Consulting practice, discusses skills-based organizations with Julie Dervin, who has been leading a skills-based transformation at Cargill, and John Boudreau, an academic thought leader who is consistently at the leading edge of bringing talent to the strategy table.
Organizations must create an intentional tech mix based on desired experiences and business outcomes in a rapidly evolving landscape. In part 2 of our Digital Workplace series, Deloitte’s John Brownridge and Chris Havrilla discuss trends in the digital workplace and the landscape and considerations of how organizations can create an intentional technology mix based on desired experiences and business outcomes in a rapidly evolving landscape.
There has been a historic shift in the future of work. Since the onset of the pandemic, many have hailed the digital workplace as a solution to everything from business continuity to workforce engagement and retention. Organizations are betting big on virtual and hybrid work as the new ways of working. In part 1 of our Digital Workplace series, we analyze today’s digital workplace landscape.
The pandemic strained and tested the worker-employer relationship. This special report explores one central question: How might the worker-employer relationship evolve to meet the opportunities and challenges of the future? Going forward, employers should prepare for multiple futures of the evolving employer-worker relationship. In part 2 of our 2021 Global Human Capital Trends Special Report series, co-hosts Bert Rea & David Mallon reflect on part 1 and discuss response strategies.
The pandemic strained and tested the worker-employer relationship. This special report explores one central question: How might the worker-employer relationship evolve to meet the opportunities and challenges of the future? Going forward, employers should prepare for multiple futures of the evolving employer-worker relationship. In part 1 of our 2021 Global Human Capital Trends Special Report series, we’ll hear from report authors Kraig Eaton and Nic Scoble-Williams, along with host Tanya Ott.
The COVID-19 pandemic brought on the future of work in accelerated bursts and swept in sooner than expected, creating an urgent need for new maps, new mindsets, and new strategies. In this episode, we assembled a roundtable of Deloitte Human Capital leaders to help us understand the future of work in a post-pandemic world armed with a human approach and an enterprise mindset.
COVID-19 pushed organizations to challenge their workers to expand their roles to anything that needed to be done; workers were able to rise to the challenge. The workforce adapts more dramatically than many would have expected when faced with so many new challenges. In this episode, we’ll hear from Barbry McGann, executive director of the office of CHRO Solution Marketing at Workday, about how she has seen organizations and workers increase the ability to adapt and reskill.
COVID-19 was a rude awakening for workforce strategy planners. It quickly became very clear that retrospective metrics and measurements that describe the workforce’s current state severely limit an organization’s ability to survive disruption—let alone thrive in it. In this episode, we’ll examine results from the 2021 Deloitte Global Human Capital Trends survey and learn why 47% of executives said they will undertake multiple scenario planning more often in the future.
It isn’t news that new technological advancements are disrupting the world of work. However, the view of how technology fits into work has traditionally been narrowly focused on technology as a tool and enabler. But this approach is starting to change; more organizations are constructing “superteams” that integrate technology as part of the team to fundamentally rearchitect work. In this episode, we’ll hear from Bruce Sanchez, the Global Lead of Sales Learning & Development Technology at Dell.
The human and economic impacts of COVID-19 forced all organizations to enact radically new ways of working and operating. Organizations responded to a sudden, unforeseen crisis that changed and confounded efforts to predict and plan for events. Having a plan to deal with the unexpected isn’t all organizations need in such times. Even more mission-critical is a fundamental mindset shift from surviving to thriving.
COVID-19 proved that people and organizations are capable of tremendous growth in a crisis. Now, the challenge for many organizations will be to sustain this momentum and discover new ways to thrive in the long term, even as disruption constantly resets the path forward. In Season 7 of Capital H, we dive deeper into these topics and chapters in our 2021 Global Human Capital Trends report to explore how organizations can bring out the human strengths that make organizational thriving possible.
In today’s disruptive environment, are organizations evolving past traditional large-scale transformation? We see it time and time again. After inserting the plans, processes, and people into transformation efforts, organizations are often conforming to a vision that’s already obsolete. Today we explore how organizations can build resilience to help preempt the need for transformations and how we can synchronize work, the workforce, and the workplace to be in a continuous state of agility.
Do you believe that human characteristics and abilities can grow and change over time? If you do, you hold what is called a growth mindset. In this episode, we discuss how a growth mindset can shape individual beliefs and behavior. We also explore how growth mindsets can be cultivated in an organizational context to improve culture, performance, and diversity, equity, & inclusion.
In response to unrelenting disruption caused by both technological advances and the COVID-19 pandemic, many leaders are rethinking how they value and invest in their workforces. In today’s episode, we dig deep into what talent marketplaces are, the benefits they provide to workers and organizations, and considerations for leaders as they endeavor to create these marketplaces.
The global pandemic has dramatically changed the flow of work and likely expedited workplace shifts that were already primed to occur. As organizations continue to start to reopen offices and have employees return to work there are a many experience and safety elements to consider.
Looking back on 2020, almost everything about the employee experience has changed. From furloughs to remote work, today’s employees must navigate a constantly changing environment while simultaneously prioritizing their own health and safety. It’s a situation that requires resiliency and that’s exactly what we’re focusing on in Capital H Season 6. Join us as we explore how, despite historic disruptions, organizations are staying focused on the human experience to foster resiliency and build trust within the workforce.
On this season of Capital H, we explored how three P’s—purpose, potential, and perspective—can help organizations remain distinctly human in a technology-driven world. This episode brings together authors of our 2020 Human Capital Trends report to recap some of our favorite moments and explore how embracing these trends can better prepare organizations for the future. You’ll also hear from previous guests on how their organizations are ramping up for the future of work.
Next-generation metrics have become pervasive in professional sports because they ask the right questions about player value. So why not apply that approach to the workforce? On this episode of Capital H, we explore how top organizations are developing advanced forward-looking metrics that go beyond people analytics to reshape the talent experience and combat uncertainty.
Knowledge creation and curation are key competitive differentiators. Today’s digital, hyperconnected era presents new opportunities and challenges around knowledge management. On this episode of Capital H, Hans Visschers, global head of knowledge management at Philips, shares insights from Philips’ knowledge management transformation and tips for “starting small.” Plus, Deloitte leaders offer their perspective on how knowledge management trends and best practices will continue to evolve.
Reskilling is a frequently discussed topic in human capital circles, but as our 2020 Human Capital Trends report indicates, reskilling alone may not be a sufficient path forward. In this episode, Deloitte’s David Mallon chats with Allison Salisbury SVP of Employer Solutions at Guild of Guild Education to hear how her organization is redefining adult education through company tuition reimbursement and online learning programs.
The dizzying pace of technological advancement and workforce evolution has created a growing set of ethical challenges. As organizations operationalize the working relationships among humans, teams, and machines, how can they also anticipate and address potential ethical concerns? On this episode of Capital H, we explore how organizations can adjust their day-to-day product development and decision-making processes to produce more ethical results.
As the workplace and nature of work evolve, companies are forced to constantly revisit compensation strategies. Our 2020 Human Capital Trends report revealed that a majority of respondents see compensation as a critical issue, but just 9 percent feel prepared to address this trend. In this episode of Capital H, Deloitte leaders explore trends, challenges, and opportunities for rethinking compensation strategies to help organizations solve the compensation conundrum.
On this episode of Capital H, Deloitte’s Brad Denny checks in with Jensen Harris, cofounder and chief technology officer of Textio, an AI-powered writing tool. They discuss ways Textio is being used to collaborate with people in a novel, integrated way compared to other word processing technologies. This episode also covers superteams and the workforce trends that have given way to collaboration between workers and cognitive technologies.
On this episode of Capital H, Suzan Briganti, CEO and founder of SwarmVision discusses her company’s research with “innovation profiles” that cut across generations and busts common misconceptions about innovation across generations. We also examine how leaders can move beyond the generational lens to understand workers based on values rather than age, enhancing the meaning within their careers and promotes alignment with the purpose of the organization.
On this episode of Capital H, Deloitte’s Jeff Schwartz and Robert Gibbs, associate administrator for the Mission Support Directorate at NASA, discuss the link between the feeling of belonging and organizational performance. You’ll hear about three main building blocks of belonging—comfort, connection, and contribution—along with leadership tips on how to create a culture that builds value at the employee, team, and company levels. You’ll also gain insight on the role diversity and inclusion plays in belonging and how to embrace it at the organizational level.
Organizations are continuing to realize the link between worker well-being and organizational performance – an overwhelming majority of respondents from the Deloitte 2020 Global Human Capital Trends survey marked well-being as a major priority for their company’s success. But what is well-being in the workplace? We explore this topic with Judy Fimiani, Chief Human Resources Officer at Learning Care Group. Hear how her organization made several key changes to build resilience among its teachers by changing everything from classroom design and curriculum to technologies and strategies. Plus, hear from Deloitte leaders on how to overcome common roadblocks associated with creating a strong well-being program.
The 2020 Global Human Capital Trends report calls upon organizations to embrace purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. The power of the social enterprise lies in its ability to bring a human focus to everything it touches, empowering people to work productively with technology to create lasting value for themselves, their organizations, and society at large. In this week’s episode, we discuss the past 10 years of human capital trends, the social enterprise, and paradox as a path forward.
Season 5 of the Capital H podcast is here! Our hosts, David Mallon and Burt Rea will be exploring the findings from Deloitte’s 2020 Global Human Capital Trends research entitled “A Social Enterprise at Work: Paradox as a Path Forward”. This year, we begin with a look back at a decade of tremendous change, focusing particular attention on technological innovation and the evolving relationship between technology and the humans to provide leaders with an informed perspective as we look to the future.
Diversity and inclusion (D&I) continues to be a driving force for innovative ideas and team performance in the workplace. Jennifer Chatman, the Paul J. Cortese Distinguished Professor of Management at Berkeley Haas, takes a closer look at D&I and discusses key findings from her research, including the positive effects of collective attitudes in diverse teams, how emphasizing diversity encourages risk-taking and innovation, and how managers can lead their teams to embrace diversity through challenging assumptions in a supportive environment.
The COVID-19 pandemic is challenging business leaders around the world to rapidly refocus their workforce priorities and programs. How are leading CHROs responding to the crisis and starting to pivot to a path to recovery? We'll explore shifting focus from crisis response to recovery, re-engaging workers to new ways of working, and balancing immediate and future requirements for when, where, and how works gets done and who does it.
As the world grapples with the continued impacts of COVID-19, human capital leaders are at the helm, navigating their organizations through murky waters. As they face uncharted territory, they’re banding together—for support, to share stories, and to strengthen their networks. In this episode, we take a closer look at how organizations are responding to the coronavirus, based on the stories our Bersin members are sharing with us, and with each other. Bersin analysts Pete DeBellis and Julie Duda join us to weigh in on what they’re hearing from the front lines—including how to work effectively in a remote environment, how to handle performance management, and how to think about rewards in the face of a likely economic downturn.
Who do you trust? In this episode, we take a closer look the psychology underpinning perceptions and decisions related to trust, morality, and ethics with David Pizarro, Associate Professor of Psychology at Cornell University and Chief Science Officer at BEWorks. In a keynote address originally delivered at Nudgeapalooza 2019, David shares key findings from his research. He walks us through several real-world ethical dilemmas that uncover what makes us tick—and underscore the nuanced considerations that today’s leaders face when making and communicating tough decisions.
Employee burnout is more than just work stress. Left unchecked, it can impact retention, organizational performance, and personal health and safety. In this week’s episode, we sit down with Elizabeth Linos, Assistant Professor of Public Policy at the Goldman School of Public Policy, University of California Berkeley. Elizabeth shares key findings from her behavioral science research on the rise and repercussions of employee burnout. She also explains how practical interventions based on affirmation and social belonging can drive down burnout and absenteeism—and ratchet up engagement, decision making, and service delivery.
You may have heard of “calm technology”—the idea that technology should capture one’s attention only in the periphery, with minimal invasive disruptions. But what happens when the concept is applied to learning? In this week’s episode, we look at calm learning through two lenses, the individual and the organizational. Laurie Cameron, author of “The Mindful Day: Practical Ways to Find Focus, Calm, and Joy,” discusses practical tips for creating calm learning conditions that can help us thrive in a variety of work environments. Our Deloitte Roundtable Panel keeps the conversation going by exploring the techniques and technologies organizations can use to bring calm learning into the “flow of work”—to boost performance and drive new opportunities.
The Capital H podcast is back—with fresh insights on putting humans at the center of work. In season four, our hosts David Mallon and Burt Rea continue their discussions with inspiring executives, thought leaders, and researchers who are at the forefront of change in work, the workforce, and the workplace. We’ll explore the evolving trends driving the future of work, including the role of learning, disruptive leadership, and diversity and inclusion. We’ll also step back to focus on our individual well-being, covering topics such as how to prevent burnout and why it’s important to cultivate calmness in the midst of our busy lives. Join us each week as we explore the world of work from all its angles!
As the future of work continues to evolve, how can leadership orchestrate workforce and technology initiatives to support the organization’s long-term strategic goals—while creating value for workers? The answer lies in redesigning jobs today while redefining work for tomorrow. In this special episode, we talk with Jeff Schwartz, Deloitte’s US Future of Work leader, about the research we’re conducting on this topic with MIT Sloan Management Review. Then, John Hagel and Maggie Wooll from Deloitte’s Center for the Edge join to discuss three significant shifts that can redefine work—and explain why cultivating workforce capabilities like curiosity, creativity, and empathy could be the key that unlocks new value for organizations and employees alike.
The rise of technology is rapidly creating a new future of work. Not only are jobs being redefined, but entire professions are transforming as technology enables humans and machines to work together in new ways, giving rise to the “exponential professional.” As this exciting future unfolds, the role of the actuary is changing dramatically with opportunities to take on dynamic new business roles. In this week’s episode, Shawn Loftus, USAA Life Insurance Company’s Chief Actuary and Senior Vice President, helps us explore the effects of these changes on the professionals themselves, and explains what skills an “exponential actuary” needs. Our Deloitte Roundtable keeps the conversation going by breaking down what an “exponential professional” looks like across industries, and the skillsets required to thrive in the fourth industrial revolution.
Learning was rated the top challenge in Deloitte’s 2019 Global Human Capital Trends Report. How are universities aligning their curriculums with the learning needs of the future workforce? How are organizations reinventing their learning and development approach to promote learning in the flow of work? During this week’s episode, we explore these questions and more. We’re joined by Prashant Malaviya, senior associate dean of MBA programs and associate professor of marketing at Georgetown University. Later in the episode, you’ll hear from Amy Titus, who leads Deloitte’s Government and Public Services Learning Solutions practice, and Erin Clark, a managing director in Deloitte’s Human Capital practice who focuses on learning.
Learning was rated the top challenge in Deloitte’s 2019 Global Human Capital Trends Report. How are universities aligning their curriculums with the learning needs of the future workforce? How are organizations reinventing their learning and development approach to promote learning in the flow of work? During this week’s episode, we explore these questions and more. We’re joined by Prashant Malaviya, senior associate dean of MBA programs and associate professor of marketing at Georgetown University. Later in the episode, you’ll hear from Amy Titus, who leads Deloitte’s Government and Public Services Learning Solutions practice, and Erin Clark, a managing director in Deloitte’s Human Capital practice who focuses on learning.
What is the relationship between macro-level labor trends and micro-level skills and workplace trends? How is the world of work being transformed by the rapid increase of cognitive technologies, such as artificial intelligence? These are among the questions we asked this week’s guest, Morgan Frank, a postdoctoral associate at MIT’s Media Lab. Frank shares insights from his research on the socio-economic consequences of technological change and discusses how the change will influence society and workers today. He calls out common misconceptions about the role of cognitive technology in today’s world and weighs in on whether cognitive technologies could help resolve socioeconomic issues such as income inequality.
The type of person that pops into your head when you hear the word “auditor” is likely outdated. Today, the hallmark of an effective auditor isn’t an aptitude for reviewing supporting documents for transactions. It is an ability to navigate relationships, think critically, apply professional skepticism, and leverage cutting-edge technologies. In this week’s episode, Erin Shannon, CPA, a strategic initiatives leader for Deloitte’s Audit & Assurance business, shares how her team is driving change within Deloitte and the audit profession by identifying trends that are re-shaping the auditor’s role, employing technologies that are changing the ways audit services are delivered, and onboarding talent that has the skills needed for audit’s future.
For many organizations, the future of work is already here. New talent models, cognitive tools, and increasing connectivity are challenging leaders across industries to reconsider how jobs are designed and how work gets done. How is NewYork-Presbyterian Hospital (NYP) navigating this major change? Dr. Laura Forese, the hospital’s executive vice president and chief operating officer, joins us this week to discuss how NYP is leaning in to the future of work, and how the hospital is adopting new technologies and workforce models that redefine patient care.
In today’s world, businesses are valued as much by their interactions and impacts on society as by their financial results. Given this trend, successful organizations are evolving from business enterprises to social enterprises, meaning that they listen to, invest in, and actively manage the trends that are shaping today’s world with a focus on human impact (e.g., customers, employees, community). In this week’s episode, we hear from Lucien Alziari, Executive Vice President and Chief Human Resources Officer at Prudential, about his company’s journey towards becoming a social enterprise, and the role of workforce transformation and HR in driving that change. Later, Deloitte principals Jen Radin, of our health care practice, and Steve Hatfield, our global future of work leader, join to discuss how organizational leaders can effectively navigate and optimize the benefits of the future of work.
Capital H is back for its third season. This season will focus on a topic that’s top-of-mind for many organizations today —the future of work. Major dimensions of work, like how and where we work, are being impacted by accelerating connectivity, new talent models, and the rise of cognitive tools. This season we’ll hear how leaders, including those at Prudential, NewYork-Presbyterian Hospital, and USAA Life Insurance Company, are turning these future of work challenges into opportunities. We’ll also get perspectives from academic thought leaders at MIT and Georgetown who are studying the technological and human-focused drivers of the future of work.
Change is a part of growth. But there is a paradox when it comes to leadership change as part of a growth strategy. While most organizations know leadership succession planning is important, few do it well. In this week’s episode, Dave Pottruck, former CEO of Charles Schwab, introduces the idea of a “centered” approach to succession planning – what it means and why it works. You’ll also hear from Jeff Rosenthal and Stacey Philpot, leaders in Deloitte’s Leadership practice, sharing their perspective on the most effective way to plan for leadership change.
The best candidate for the job may not be the right candidate for the job. Outdated processes are making it difficult for recruiters to deliver the right talent. Yet some organizations continue to accept these poor results. Jason Dana, author of “The Utter Uselessness of Job Interviews,” joins us to share why he believes recruiters will have to change their processes and mindsets if they want to find the right talent. He also discusses efforts by organizations to meet the needs and challenges of a changing workforce as they transform to become enterprises of the future, including technologies like AI, robotics, and cognitive assistance.
Work/life balance has been a long-sought-after goal of many workers. However, research shows a paradigm shift, where the most important factor to employee satisfaction may be the work itself. Today, employees are seeking a sense of meaning and belonging in their day-to-day lives, and they’re looking for those qualities on the job. Our guests for this episode are Cassandra Sullivan and Quiana Downie, co-founders of Deloitte’s Military Spouse Initiative (MSI). Join Cassandra and Quiana as they describe how the MSI provides purpose and empowers military spouses to own their careers in the midst of unpredictable changes. They’ll share the challenges they faced on their own journeys and talk about their inspiration for creating the MSI. They’ll also discuss what they learned from building a program from the bottom-up and how the experience has impacted their relationship with Deloitte.
Is it humans versus machines? Or are the machines simply part of an evolution that will dictate the human skills needed in the workplace? Proactive organizations are rethinking work architecture to maximize the value of both humans and machines by organizing work more effectively. Joining us this episode is Tom Malone, author of Superminds: The Surprising Power of People and Computers Thinking Together. Tom talks to us about how leaders can unlock the collective intelligence of their organization’s supermind, along with the effectiveness and consequences of doing so. He also shares how leaders can cultivate the skills that will become increasingly important for people, how to ensure readiness as automation and robotics increase in the workplace, and more.
Why are some organizations able to respond and adapt to disruption while others aren’t? How can social networks and teams influence leaders and help an organization become more agile? Learn about the challenges and benefits of social networks within an organization for both leaders and the workforce. In this episode, we welcome Michael Arena, former chief talent officer for General Motors, and now VP of talent for Amazon. Michael will talk about his book, Adaptive Space, including what he calls the four D's—discovery, development, diffusion, and disruption. He’ll also discuss the research that informs his thoughts on how social networks within an organization can create micro-movements to influence an organization’s macro strategies.
When you think about collaboration you probably think about teams. But teamwork may not be a natural thing for individuals. And a successful team-based organization may be easier said than done. Learn how restructuring your approach to collaboration can make teamwork more effective. Joining us for this episode of HC Trends podcast is Dominic Price, Work Futurist and “Team Doctor” at Atlassian. Listen in as Dominic shares his thoughts on building a team that creates value, including: Understanding what it means to be agile, achieving cognitive diversity, navigating failure and course correction, harnessing the benefits of friction and respectful dissent, evaluating success—along with his secret sauce for transformation.
From exhaustive and lengthy to simple and nimble. There’s a paradigm shift underfoot in Leadership development models. Why? Today’s digital, social enterprises need leaders who are agile, engaged, and connected. Our guest for this episode, Joe Moscola, chief people officer at Northwell will discuss his experience defining and rolling out a new leadership strategy—from strategy and framework to C-suite collaboration and succession planning. Joe will also share his top three "things to get right" when executing a new leadership philosophy.
What is “rebel talent?” Do workers who break the rules make good employees? Do companies that encourage non-conformity perform well? Host Jim Guszcza, Chief Data Scientist for Deloitte Consulting in the US, welcomes Harvard professor Francesca Gino to discuss these questions and her new book, Rebel Talent. Following the interview, join us for a roundtable discussion with Deloitte human capital leaders on such topics as accessing workers with the right capabilities, investing to get internal talent mobility right, and how to begin reinventing the talent acquisition process.
Mergers and acquisitions come with their fair share of challenges—especially during the integration phase. The promise of new talent pools may seem crystal clear during negotiations, but creating a cohesive organizational culture is not so straightforward in practice. How can leaders of merged companies architect reward programs that engage and retain employees? Our guest for this episode is Ben Jackson, the assistant vice president of Health & Welfare Benefits Operations for AT&T.
One bread-and-butter HR function—Talent Acquisition—has seen an explosion in tech tools designed to help source, recruit, and hire the right people faster. But too often, either the human factor gets in the way of sound decision-making or the technology itself lets biases creep in. Join us as our guest, Kate Glazebook, CEO and Co-Founder at Applied, discusses the many, often surprising, ways bias keeps organizations from making the best hiring decisions and how behavioral science is helping them battle back.
Your workforce probably looks very different today than it did 10 years ago. The monolith of full-time, long-term employees is morphing into a dynamic ecosystem of freelancers, contractors, gig workers, and flex-time employees. And this new reality is challenging traditional methods of performance management. Our guest, Jennifer Beihl, senior manager, Performance Development and Culture for GE, helps us explore this new landscape, discussing how GE is strengthening their employer–employee relationship through a performance management transformation.
Leading as a social enterprise is not only about an organization’s role in society but also about how it operates within its own walls, with its own people. Work is an inherently human endeavor, and cultivating this human focus is front and center in social enterprises. This includes things like giving people a sense of purpose and meaning at work, operating ethically, fairly, and transparently, and building teams that foster personal relationships and human connections.
Welcome back to Capital H. In Season 2, we’ll be focusing on a key business imperative from our 2019 Global Human Capital Trends research, which is the need for organizations to reinvent themselves with a human focus. We’ll hear from business and industry leaders of organizations that are navigating the challenges and opportunities – all while focusing on the human element at work.
What does it take to attract, retain, and develop top talent in today’s highly competitive job market? This episode explores how organizations are going above and beyond traditional employee engagement programs to create “simply irresistible” employee experiences. Our guest, Craig Mundy, Vice President of Human Resources, Strategic Business Units for Ingersoll Rand, shares how Ingersoll Rand transformed its employee experience by introducing an integrated career management and rewards system. Get valuable insights from Craig and our Deloitte Human Capital leaders about how to build, align, and evolve your own simply irresistible employee experience.
In this episode, we explore the role of CEO activism in the social enterprise. Today, CEOs are taking a public stand—not just for shareholders but also for employees, customers, the environment, and the communities they serve. Our guest, Nick Aster, founder of TriplePundit, discusses why it’s more important than ever for CEOs to take a stand on social responsibility. How can CEOs effectively navigate the often blurry line between saying enough and saying too much? And what are the risks and rewards they face? Join us as we dig in to the many facets of CEO activism.
Staying ahead of the digital curve requires new ways of thinking and doing—it’s as much about mind-set as it is about the latest technology. And it’s more than making incremental improvements: It’s time to think and act big! We’re joined by Dr. Reza Moussavian, senior vice president of the HR division “Digital & Innovation” at Deutsche Telekom, who will tell us how an enterprise-wide digital transformation and adopting a digital mind-set has infused innovation throughout the company’s culture.
It may be time to rethink everything you thought you knew about corporate learning. Companies today are reshaping their learning models to deliver new value to employees and the business, making learning more real-time, on-demand, and embedded in the flow of work. Meriya Dyble, managing director of connected learning, explains how ATB Financial has been creatively reimagining learning in this way—including peer-to-peer learning -- to radically personalize the learning experience.
We see the changes organizations are making to adapt to external pressures as they transition to social enterprises, but how are they addressing the inevitable shifts that are occurring within their own company culture? When operating as a social enterprise, financial performance and social purpose go hand in hand. And it’s not only about what companies do outside their four walls, but also what happens inside. Today we’re taking that internal view to explore the role culture plays in the social enterprise. Deb Hicks, chief people and culture officer at Dana-Farber Cancer Institute, is here to tell us about her organization’s efforts to tackle issues of diversity & inclusion and accessibility as part of a broader cultural transformation.
When is it right for companies to take a public stand on social issues? We explore what it means to be a social enterprise, one whose mission combines revenue growth and profit-making with respect and support for a broader community of stakeholders. Our guest, Gideon Maltz, executive director of Tent Partnership for Refugees, discusses how companies can effectively combine social and business purpose, leveraging their core business to make a much bigger impact than financial support alone can make.
This new world of work requires business leaders and HR professionals to learn and lead differently. To move from a business enterprise focus to a social enterprise mind-set. To become the best citizens we can be, both inside and outside of the organization. It’s not a question of choosing shareholder value or stakeholder value, it’s about both. Because the talent we seek to hire and keep on board and the customers we pursue in the marketplace demand it.