Tell Me Something Good About Retail: Recent Episodes
Bob Phibbs, The Retail Doc
Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!
John Robison didn't follow a traditional path. After engineering sound effects for Kiss and designing early video games, he built a thriving luxury automotive service business by rejecting the dealership playbook. In this episode, John explains why leasing models create service nightmares, how his autism gave him unusual focus for complex mechanical problems, and why his customers thank him for $10,000 repairs while dealership customers rage over $1,000 bills. He breaks down the fundamental difference between selling products and selling expertise, why throwing away specialists for cheaper options backfires as you move upscale, and how his clients called during the pandemic offering work to keep his shop alive. Whether you're in automotive, apparel, or any service business, John's insights on building trust through competence, creating community through specialized knowledge, and why affluent customers need relationships more than transactions will change how you think about premium service.
Key takeaways:
- Your needs become more specialized as you move upscale - cheap fixes don't work for complex problems.
- Service loyalty comes from competence, not charm - know your product deeply and explain it clearly
- The dealership model (leasing + volume) creates customers who can't afford repairs; ownership creates customers who expect investment
- Community is insurance - his customers protected his business because specialized expertise is rare and valuable
- Neurodivergent thinking can be a business advantage when it creates abilities others don't have
https://www.robisonservice.com/
https://www.linkedin.com/in/johnelderrobison/
John Elder Robison John Elder Robison, founder of Robison Service and the Springfield Automotive Complex, is a renowned master automotive restorer and best-selling author known for his work on neurodiversity and human experience. His forthcoming book explores “money, wealth, and security,” challenging how conventional financial wisdom often fails people who think differently or live unconventional lives. In the 1970s, Robison worked as an engineer in the music industry, where he created the iconic special effects guitars used by the band KISS. He gained prominence with his 2007 memoir Look Me in the Eye, which recounts his life with undiagnosed Asperger syndrome and his unique cognitive abilities, followed by three additional books. Since 2012, he has served as the Neurodiversity Scholar in Residence at the College of William & Mary in Williamsburg, Virginia, advocating that while disabilities can pose challenges, autism itself is not a problem.
Fast facts & context
- System size: 270+ stores; 50 more in development
- Annual sales: “well over a quarter-billion”
- Category tailwind: US secondhand market ~$45B (2023) → projected ~$73B (2028)
- Sustainability: Americans landfill 11M+ tons of textiles yearly (~80 lbs per person)
- Merch mix: 90%+ used, locally sourced
- Tech stack: Fully proprietary POS, appraisal, inventory, and customer interfaces
- Payout options: Cash, +20–25% store credit, and new digital payouts (e.g., Venmo)
- Key themes & takeaways
- Co-CEOs that work: Clear lanes (Zach: ops/tech; Tyler: marketing/finance/dev) + “brutal but respectful honesty.” Example: they scrapped a glossy 70-page marketing playbook in favor of chunked, usable modules.
- Franchising’s edge: Pushes ownership to the local level. Innovation bubbles up from franchisees; Basecamp codifies and scales the best ideas.
- Innovation from the field: Franchisee-sparked digital cash-out removed daily bank runs and met younger sellers where they are.
- The real customer: In resale, vendors (sellers) are the most valuable “customer.” If you win supply (quality & volume), shoppers flood in.
- Data over intuition: Proprietary appraisal software recommends buy & sell prices using historical store/regional/national data—turning subjective thrift into repeatable retail.
- Brand positioning: Lead with unmatched value and a boutique-clean experience; sustainability is authentic but secondary to price/quality.
- Centralized where it counts: Paid digital advertising is managed centrally but ring-fenced to each store’s local market; organic/community remains local.
- Scaling readiness: They built an 8-person, process-driven new-store team; year-one performance for recent openings is trending ~2x last year’s cohort.
- Next bottleneck: Enabling higher unit volumes (from $1M → $2M → $3M and beyond) via process, data, and in-store throughput—not bigger “rubber walls.”
- Customer joy moment: Shoppers enter expecting “thrift,” experience boutique curation, then see the price tag—confusion flips to delight (and approval from the parent paying).
- Segment guide (chapter markers)
- Open & context: Resale tailwinds, landfill reality, why timing is right
- Co-CEO dynamics: Lanes, feedback, and the 70-page playbook lesson
- From banking to resale: Preconceptions vs. what the data revealed
- Why franchise (not VC roll-out): Local ownership → local magic
- Franchisee innovations: Digital payouts & removing cash friction
- Who to market to: Vendor-first strategy; “cash for clothes” message
- Tech & pricing: Turning intuition into proprietary data products
- Marketing org design: Centralized paid; local organic/community
- Scaling stores: Building the downstream team; cohort results ~2x
- Operations puzzles: Throughput, storage, seasonality constraints
- Sustainability without the scold: Real impact, but value leads
- Tell Me Something Good: The “price-tag joy” moment at openings
- Where to learn more: Brand sites & social; franchise info
In this episode, celebrated meeting design expert and corporate trainer Brian Walter joins the show to share his journey from retail beginnings to becoming a nationally recognized speaker and CEO of Extreme Meetings. Brian reveals the lessons learned from the sales floor, the art of customer service, and how retail shaped his approach to engaging meetings and corporate training. With humor and insight, he discusses the importance of creativity, adaptability, and “projectile enthusiasm” in both retail and professional life. Listeners will discover why retail is a source of “commercial joy” and how Brian’s unique storytelling continues to inspire leaders to make meetings matter.
Guest Bio:
Brian Walter is a nationally recognized meeting design expert and corporate trainer with over 20 years of experience transforming how organizations communicate and engage their teams. Starting his retail career at Broadway Department Store—where he created training videos and led team development—Brian sharpened his skills before moving to Seattle’s The Bon Marche to deepen his expertise in retail leadership training. As CEO of Extreme Meetings, Brian helps organizations escape “death by meeting” by designing purposeful, engaging sessions that drive measurable outcomes. He is a celebrated professional speaker, honored with the Cavett Award by the National Speakers Association, and inspires leaders to reimagine meetings as powerful tools for alignment and motivation.
Timestamped Show Notes 00:00 – Introduction to Brian Walter * 00:41 – Early Retail Experience: From Wiener schnitzel to Broadway Department Store * 02:57 – Learning Customer Service: Life lessons and customer stories * 06:04 – Life Lessons from Retail: The customer isn’t always right, but… * 11:54 – Transition to Training Videos: From retail to video production and training * 22:29 – Developing Communication Skills: Humor, persuasion, and “projectile enthusiasm” * 28:07 – Extreme Meetings and Corporate Training: Making meetings matter * 31:07* – The Joy of Retail: “Commercial joy” and the magic of in-person shopping
When June sales went flat at her luxury women's store, Rebecca Weirda didn't make excuses. She rolled up her sleeves, had tough conversations with every team member, and turned a double-digit decline into a 42% sales increase the following month. In this episode, discover how the owner of Leigh's Fashions in Grand Rapids, Michigan built a 13,000 square foot luxury retail powerhouse and what it takes to maintain four consecutive record years.
About Rebecca Weirda
Rebecca owns Leigh's Fashions, a luxury women's specialty store celebrating its 50th anniversary in Grand Rapids, Michigan. She purchased the business 20 years ago, coming from a corporate staffing background but with retail sales experience dating back to her early career selling denim. Under her leadership, the store has achieved four consecutive record years while serving customers across multiple generations and price points, from contemporary to high-end designers like Christian Louboutin and Burberry.
What You'll Learn
- The minimum effort problem - How Rebecca used her nephew's test story to show her team they were giving 72% when they needed 100%
- Luxury retail standards - Why the bar is higher for luxury retailers and how customer expectations shape every interaction
- The hiring philosophy - Rebecca's "stars only" approach to building team culture and why she'd rather work shifts herself than hire placeholders
- Customer experience strategy - How competing on experience rather than merchandise creates lasting relationships
- Recovery tactics - The specific steps Rebecca took to turn around flat sales, including personal accountability and team rallying
- Follow-up systems - Why Rebecca personally calls every new customer and how her team generates sales through phone outreach
- Vendor relationships - The vetting process required to carry luxury brands and how presentation standards matter at every price point
- Training approach - Why Rebecca personally trains every employee and how consistency drives results
- Culture protection - How removing negative team members during the pandemic transformed the business
- Sales mindset - The difference between pushing products and creating experiences that make customers feel special
💬 Guest: Patrick McCullough, President of Hallmark Business Connections
📅 Run Time: 35:15
🔗 Website: https://www.hallmarkbusiness.com
✉️ Episode Summary:
In this episode, Bob chats with Patrick McCullough, President of Hallmark Business Connections, about how retailers can tap into the overlooked power of tangible outreach. From using Hallmark greeting cards to create real emotional impact to driving ROI with empathy, Patrick shares how Hallmark Business Connections helps brands turn simple gestures into lasting loyalty.
Forget just sending another email—this episode explores what happens when you make shoppers feel something.
💡 What You’ll Learn:
- Why physical cards outperform digital in both open rates and emotional engagement
- How one retailer saw a 38:1 ROI
- What defines a true “Hallmark moment” in marketing
- The difference between personalization and just plugging in data
- Why emotional resonance is now a business advantage
- The surprising way to wrap an offer so it feels like a gift, not a discount
🛍️ Who This Episode Is For:
- Retail marketers looking for higher ROI campaigns
- Independent retailers who want a simple way to stand out
- Customer experience leaders exploring emotion-driven outreach
- Brand teams struggling to cut through digital noise
🔗 Resources & Links:
Try it yourself at HallmarkBusiness.com
Explore SalesRX – Retail Doctor’s scalable training system
Episode OverviewFive conversations with retail entrepreneurs and experts who've built successful businesses by focusing on customer relationships, finding creative solutions, and staying true to their mission. From lumber liquidation to rum cakes, these stories reveal the fundamentals that drive retail success.
Featured GuestsTom Sullivan - Founder, Lumber LiquidatorsBackground: Started with Evil Knievel bicycle jumps at age 12, built a construction company, then discovered opportunity in discounted lumber Key Insights:
- Found leftover lumber at trucking warehouses that looked weathered but was still quality product
- Started with weekend sales advertised in Boston Globe
- Transitioned from general building materials to hardwood flooring - much better business model
- Customers bought 500-1000 square feet instead of picking through individual boards
- First official Lumber Liquidators store opened January 5, 1996 in West Roxbury
Tammi - Kettlemans Rum Cake RetailerBackground: Family business built around signature rum cakes using old Methodist church recipe Key Insights:
- Scent as powerful marketing trigger - customers recognize the store's Asian mint scent elsewhere
- Virginia law prohibits alcohol service during business hours, but rum cake gets around this
- Served 326 rum cakes in one holiday season
- "Friends and family" customer program predates common discount usage
- Personal delivery of individual rum cakes to top 200 customers creates lasting traditions
Neil - UK Retail ExpertBackground: Retail analyst focused on debt-laden retailers and market challenges Key Insights:
- VCs often treat retail businesses as ATM machines, loading them with unsustainable debt
- Examples: Toys"R"Us, JC Penney, Neiman Marcus - death by debt, not poor operations
- Long-term focus essential - cites Amazon's 20-year planning horizon
- John Lewis partnership model prioritizes sustainable growth over short-term profits
- Brexit uncertainty makes retail planning extremely difficult, especially during holiday inventory buildup
Michael - Customer Experience ConsultantBackground: Former brand strategist who built grain trading business, now runs 35-person CX consulting firm Key Insights:
- "Corporate amnesia" - biggest customer frustration when companies forget previous interactions
- Modern retail spans physical stores, online, phone, and digital-only touchpoints
- Purchase journeys often start in one channel and finish in another
- Relationship lifecycle mapping reveals pain points across entire ecosystem
- 20 years of customer experience consulting with senior, experienced team
Paul - Sewing Machine RetailerBackground: Started part-time at Singer during college, now operates 13 stores with 150 employees Key Insights:
- Sewing machines are like Harley Davidsons - hobby purchases, not necessities
- "Finding a way to say yes" - only owner and business partner can say no to customers
- Most complaints come from employees saying no when they could find solutions
- Taking customers seriously and being their advocate turns complaints into sales
- Best customers often started as upset complainers who received great service
Key ThemesCustomer Relationships: Every successful retailer prioritizes long-term customer relationships over short-term profits
Solving Real Problems: Whether it's quality lumber at discount prices or finding ways to say yes, these retailers focus on genuine customer needs
Sensory Marketing: Scent, atmosphere, and memorable experiences create lasting customer connections
Operational Focus: Success comes from mastering the basics, not chasing trends or quick fixes
Debt vs. Growth: Sustainable businesses invest in customer experience rather than extracting value through debt
Takeaways for Retailers1. Find your Evil Knievel moment - Every entrepreneur starts somewhere, often with simple experiments 2. Create sensory memories - Scent, taste, and atmosphere build stronger connections than advertising 3. Map your entire ecosystem - Understand every touchpoint in the customer journey 4. Empower employees to say yes - Clear escalation paths prevent customer frustration 5. Think 20 years ahead - Long-term planning beats short-term extraction every time
In this episode, Ann Ruckstuhl, SVP and CMO at Manhattan Associates, to unpack the hard truths and high hopes revealed in the 2025 Unified Commerce Benchmark.
Ann brings her decades of experience—from the sales floor at Burdines to Silicon Valley startups and global tech leadership—to expose the growing gap between shopper expectations and retail execution.
👉 Spoiler: only 5% of retailers are considered leaders today—and 35% of what made a retailer stand out two years ago is now just table stakes.
To download your own copy of the Unified Commerce Benchmark from Manhattan Associates, use this link https://bit.ly/3FEvvgO
In this podcast episode, host Bob Phibbs, known as the Retail Doctor, discusses the evolving landscape of retail technology and the importance of human connection with guests Nikki Baird, Shep Hyken, Ethan Chernofsky, Lauren McGuire, Dax DaSilva and Dan Hodges. Podcast highlights include the complexities of in-store technology and the need for seamless transactions, even offline and the critical role of human touch and staff training in creating memorable customer experiences. The episode underscores the balance between leveraging technology and fostering human interactions to enhance the overall retail experience.
In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, retail leaders discuss strategies for enhancing customer engagement, employee development, and adapting to change. Mark Fletcher, CEO of News Express, emphasizes experiential retail by creating community spaces in stores. Joy Poynter, CEO of Fleet Feet, highlights the integration of technology and human connection to foster a running community. Jennifer Grimm, founder of Lux Beauty, stresses the importance of core values in team building. The episode underscores the resilience of brick-and-mortar retail through community engagement, innovative ideas, and strong team dynamics.
In this episode of "Tell Me Something Good About Retail," Bob Phibbs, the Retail Doctor, explores the importance of human connection in retail with various guests. Patrick Burke, CEO of a men's clothing store in Ireland, discusses winning a retail excellence award and the value of customer relationships. His wife, Imelda, shares insights from running a restaurant, emphasizing community ties. Ralph Simons, former CEO of Tony and Sheppard USA, highlights the role of training in luxury retail. Jane Liu, an entrepreneur, talks about resilience in business. The episode underscores that successful retail hinges on community, customer-centric strategies, and meaningful experiences.
In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, the Retail Doctor, the focus is on the importance of human connection in retail. Bob introduces various guests who share their insights on creating meaningful customer experiences. Martin Lindstrom discusses the concept of tribes and the need for empathy in retail. Chris Brown emphasizes the role of joy and employee engagement in enhancing customer service. The episode underscores that successful retail is about building relationships, understanding emotional drivers behind purchases, and fostering a sense of community to create lasting customer loyalty.
Guest: Paul Landry, Co-owner of Crossover Comics (Montreal)
Location: 3560 Notre Dame West, Montreal (St. Henry neighborhood)
Key Discussion Points:
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Store founded in 2012 by high school friends combining library technology, retail, and comic shop experience
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Mission to change comic store reputation from intimidating/judgmental to welcoming
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Uses technology for inventory/loyalty programs, ahead of industry curve
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Focuses on building community through book clubs, events, and an inclusive atmosphere
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Approach to customer service: emphasizes personal taste over "good/bad" judgments
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Marvel movies' limited impact on comic sales; the importance of customer retention
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Social media strategy highlighting staff expertise and customer pride
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Growth plans focused on revenue per square foot and partnerships with schools/libraries
Notable Quotes:
"You have to be as passionate about running a business as you are about the product." - Paul Landry
"Time moves differently... the way that I mark the passing of time is more the lives of my customers." - Paul Landry
Store Philosophy:
Emphasizes creating a welcoming environment, avoiding gatekeeping, and supporting diverse interests in comics and gaming culture. Staff trained to focus on customer experience over product criticism.
In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the "Retail Doctor," converses with Charlie Koniver, principal at Odyssey Retail Advisors. They discuss the evolution of luxury retail, emphasizing the need for a human connection and collaborative strategies between developers and tenants. The conversation covers the impact of the pandemic on shopping behaviors, the importance of prime real estate for luxury brands, and the trend of integrating food and beverage options into retail spaces. They also touch on the challenges and opportunities in major cities like New York, Los Angeles, and San Francisco, offering insights into the future of retail.
Charlie Koniver is Principal at Odyssey Retail Advisors bringing more than 15 years of experience partnering with top luxury brands to develop and implement their real estate strategies. He has represented high-end tenants such as Richemont, Dolce & Gabbana, Alexander Wang, Frame, Bang & Olufsen, Leica, Veja, and John Lobb, to name a few. Charlie has also spent time on the landlord/developer side of the business by consulting for well-known developers such as Caruso, Jamestown, Brookfield, Acadia, and ASG. As Principal at Odyssey, Charlie is responsible for mentoring the next generation of professionals, as well as overseeing the firm’s marketing. Prior to co-founding Odyssey in 2019, Charlie worked at Richemont, one of the world’s leading luxury groups, where he established the company’s first in-house real estate department for North America, managing real estate activities for prestigious brands such as Cartier, Van Cleef & Arpels, and Vacheron Constantin. Before Richemont, Charlie worked at Kering where he oversaw the real estate for brands such as Gucci, Bottega Veneta, Saint Laurent, and Balenciaga, expanding their presence across North America and South American markets. Charlie’s journey began after a professional soccer career and obtaining his degree from American University.
In this episode of "Tell Me Something Good About Retail," host Bob Phibbs, the Retail Doctor, and Carol Leaman discuss the post-pandemic retail landscape, emphasizing the critical role of frontline workers. Carol highlights challenges in hiring and training, revealing that 61% of frontline managers report a decline in applicant quality. They stress the importance of effective, engaging training to reduce turnover and burnout. The episode underscores the need for a supportive work environment and the potential for growth within retail careers, advocating for a more human-centric approach to managing retail employees.
1. Introduction to Carol Leaman and Axonify
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Axonify's role in supporting organizations with large frontline populations
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Industries served beyond retail
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Post-pandemic retail landscape
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Retail's strong comeback
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Challenges in staffing and customer behavior
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Seasonal hiring challenges
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Decline in applicant quality
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Factors contributing to hiring difficulties
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Training challenges and solutions
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Issues with traditional training methods
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Axonify's approach to effective, bite-sized training
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Manager burnout and its impact
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High percentage of managers considering quitting
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Importance of proper training in reducing manager stress
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Practical ways to reduce turnover
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Examples of ineffective training methods
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Success stories with targeted, engaging training approaches
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Future trends in retail employment
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Focus on manager support and mental health
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Emphasis on retention and career development in retail
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Closing thoughts: The good in retail
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Retail's resurgence and opportunities
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Importance of quality customer experience
Key Quotes:
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"Retail has come back stronger than ever." - Carol Leaman
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"35 percent of managers have considered quitting in the last two months." - Carol Leaman
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"The cost of turnover is enormous for retailers." - Carol Leaman
Resources mentioned:
- Axonify's seasonal hiring survey
Call to Action:
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Rate and review the podcast
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Visit Axonify.com or SalesRX.com for more retail insights and training resources
Josh Orr, the founder of Capital Commerce and host of the Retail Initiative Podcast, is one of the leading voices in eCommerce today. He specializes in helping brick and mortar retailers gain traction in their online sales. With his team, he’s helped hundreds of retailers create thriving and profitable eCommerce businesses. Apart from his company’s eCommerce services, you may have seen him on stages at markets and retail events around the US or have taken part in his digital classes or in-person events related to eCommerce marketing.
In this episode of Tell Me Something Good About Retail, host Bob Phibbs, the Retail Doctor, converses with Josh Orr, founder of Capital Commerce and host of the Retail Initiative podcast. They discuss the integration of e-commerce with brick-and-mortar stores, emphasizing the importance of understanding the customer experience. They also highlight the significance of targeted marketing and creating a seamless shopping experience. The episode underscores the necessity of a human connection in retail and adapting to technological advancements to enhance customer engagement.
In this episode of Tell Me Something Good About Retail, host Bob Phibbs, the Retail Doctor, and Nicole Leinbach, founder of Retail Minded, delve into their extensive retail experiences. They discuss evolving consumer behaviors, the critical role of community collaboration for small businesses, and the impact of different generations on retail. Nicole shares her retail journey, inspired by her childhood shopping trips, highlighting the importance of exceptional customer service. They also explore innovative marketing ideas, including Nicole's launch of the first sexual wellness trade show, "Stimulate." The episode underscores retail's dynamic nature and the joy in the journey.
Nicole Leinbach is the Founder and Publisher of RetailMinded.com, a well-respected retail industry resource that has been recognized worldwide for its leading business insight since 2007, and the nation's first B2B trade show + conference dedicated to sexual wellness, STIMULATE. With a core concentration on independent retailers, small businesses, community, technology and how the various touch points of commerce influence modern merchants, Leinbach is a frequent guest and contributor to various media outlets that have included The Today Show, Forbes, Entreprenuer.com and countless B2B publications.
Additionally, Leinbach has supported American Express’s Small Business Saturday as a Spokesperson and is the Author of the book “Retail 101: The Guide to Managing and Marketing Your Retail Business” from McGraw-Hill. Recognized within the top 10 out 100 worldwide retail thought leaders since 2015 – including having held the #1 spot – and a retail “futurist” for IBM, Leinbach is also the Co-Founder of the Independent Retailer Conference.
In March 2022, Women’s Wear Daily recognized Leinbach as one of the most inspiring 25 women in retail and in October of 2023, Leinbach was recognized as one of the nations top leaders within ESG from WWD for her work with STIMULATE: A B2B Sexual Wellness Trade Show. Based in Denver, Leinbach is a mom of 4 and 3 dogs. Learn more about Leinbach at RetailMinded.com.
Chris was involved from the very beginning of Ted Baker in 1988 and headed up the Retail Team for over 30 years as the company's Global Retail Director. During this time, Chris was responsible for many aspects of Ted's unique retail style and is considered one of the leading lights of the drive to create 'retail theatre.' Since leaving the brand in 2017, he has been busy as a Non-Executive Director of several companies and providing retail insight for leading consulting firms' private equity houses. Chris recently launched his sustainable fashion brand, KIT London.
Shawn D. Nelson is the author of Let Me Save You 25 Years: Mistakes, Miracles, and Lessons from the Lovesac Story. He is the founder and CEO of the Lovesac Company, which designs, manufactures, and sells such furniture as modular couches and bean bag chairs. Nelson holds a BA in Mandarin Chinese from the University of Utah and a Master’s degree in Strategic Design and Management from Parsons, The New School for Design in New York City, where he later became an instructor.
Jim Fielding is a respected retail and media industry veteran whose expertise combines storytelling, product innovation, merchandising, and consumer experiences. Jim currently serves as a partner at Archer Gray, an independent media company, and president of its Co-Lab Division. Having led consumer products groups at the world’s largest media companies, including Disney, Dreamworks, and Twentieth Century Fox, Jim has built diverse cultures and visionary teams that excelled in competitive global markets. He served as president of Disney Stores Worldwide for four years, transforming its global consumer experience. He also served as CEO of Claire’s Stores, Inc., a leading jewelry and accessories retailer. Jim’s early experience spanned leading global retail companies, from The Gap to Lands’ End. He mastered all aspects of vertical specialty retail, including supply chain, product design, store operations, and visual merchandising. An active community leader and philanthropist, Jim serves on the board of directors for the Indiana University Foundation and was a founding member of the Dean’s Council for the Hamilton Lugar Global and International School. Jim is a founder of the Queer Philanthropy Circle, the nation’s premier fundraising and advocacy group for the queer community. He also participates in the Women’s Philanthropic Leadership Circle and the Black Philanthropy Circle. Jim has served as a board member for GLSEN, Make-A-Wish International, and American Red Cross, as well as an executive-in-residence for IU Ventures and Indiana University’s Office of Diversity, Equity, and Inclusion. He has endowed several scholarships at IU to support overseas study, international internships, and advocacy leadership training. Jim lives in Atlanta with his partner, Joseph, and their dogs, Cricket and Olive. In the summers, you will find them in Leland and Northport, Michigan.
Michael Hinshaw is the founder and president of customer experience consultancy McorpCX and has been recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive and How to Be One of Them. He has been published and quoted in dozens of publications, ranging from Harvard Business Review and Fast Company to American Executive, Forbes, and Time. His new book, Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It, co-authored with Diane Magers has just been released. A Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business, he has consulted for and advised executives at companies such as Intel, Microsoft, Biogen, Roche, Best Buy, and Lululemon.
Robert Grimmett is a visionary creative leader with over 20 years of experience shaping the retail landscape. Renowned for his work with iconic global brands, he's an award-winning entrepreneur and designer. As a thought leader, Robert frequently shares insights at industry conferences and in publications. At the intersection of innovation and insight, Robert is not merely a designer; he's a curator of retail adventures. His knack for anticipating the next big trend transforms the act of shopping into a captivating narrative, where each purchase tells a unique story. In the ever-evolving retail landscape, Robert stands as the architect of tomorrow's consumer experience. He operated his namesake brand, Robert Mason Co; an omni-channel retail, private label brand and purveyor of fashion-focused work gear and supplies. His own brand had a motto of 'work hard and be nice' that resonates with him today as much as it did then! A former marathon enthusiast turned cycling aficionado, he balances the demands of an active lifestyle with a commitment to community. Serving on The J&J Foundation board and volunteering for The Trevor Project, Robert's impact extends beyond retail, showcasing a dedication to social causes that resonates as deeply as his innovative designs.
Jon Nordmark is co-founder and CEO of Iterate.ai launched in 2013. With an $82,000 marketing budget and no salespeople, Iterate's revenues grew profitably by 543% to more than $10 million over the past five years, landing it on Delloite's 2021 Fast 500 list. 85% of Iterate's 102-person team is technical, and 15% hold PhDs or MS degrees in AI. While Iterate provides strategic advisory services related to AI and generative AI, 90% of Iterate's revenue comes from its patented low-code AI software platform, Interplay. A wide range of companies in North America, Europe, and Asia use Interplay to build and operate powerful AI applications: from retailers like Ulta Beauty, Pampered Chef, and Circle K ... to Entertainment and Media companies ... to banks and insurance companies. Before Iterate, Jon was the founder and CEO of eBags.com, a digital-first pioneer of product ratings and reviews, drop-ship, negative cash conversion rates, and A/B split testing. Samsonite acquired the Company after eBags sold 27 million bags, producing $1.65 billion in revenue. Jon's recognition includes being Ernst & Young's Entrepreneur of the Year for the Rocky Mountain Region, earning a Lifetime Achievement Award from the Colorado Technology Association, and being recognized as LinkedIn's Top Voice for the 20+ thought-leadership articles he wrote about emerging technologies.
Renee is the Co-Author of best-selling book Next Generation Retail: How to Use Technology to Innovate for the Future which takes a deep dive into the technologies impacting retail and e-commerce today, including AI, retail media, social commerce, Web3, sustainability, supply chain, loyalty and more. Renee is based in Portugal and is an Advisor to start-ups in the consumer, retail & technology sectors. She also conducts executive education and training for brands and retailers seeking to infuse a culture of innovation throughout the organization. Renee has worked as a brand owner, retail operator, and branding and market entry strategist for the last 25 years. Renee was previously COO of the Shanghai-based streetwear brand, Eno, which was named one of the ten Most Innovative Companies by Fast Company. She was a Director at Ogilvy & Mather, and was an equity research associate at Putnam Investments covering the consumer and retail sector. Renee holds a BBA from Emory University’s Goizueta School of Business, and an MBA from Duke University’s Fuqua School of Business. She holds the Chartered Financial Analyst designation, and was named one of CNN’s “Top 20 People to Watch in Shanghai” in 2010. Renee serves on the Asia Pacific Board of Advisors for Duke University, is a board member of the Dual Immersion Foundation and a Member of the Virtual Advisory Board. See more about Renee at www.renee-hartmann.com.
CEO and Founder Nolan Wheeler comes from retail loss prevention and store operations with hypermarket, grocery, big box, electronics, and more. Fatigued with the lack of solutions for FLW (frontline worker) and store operations, having watched 25 years of solutions being provided for online shopper, all-while developing few in-store technologies and further creating more friction (locking showcases, display-only, out of stocks), SYNQ went on a mission to respect the customer's time, increase "customer productivity" while making the FLW day more enjoyable and productive.
Robert M. Schindler is Professor of Marketing at Rutgers University in Camden, New Jersey. He has researched consumer perception, attitude, and motivation. His papers have appeared in publications such as the Journal of Consumer Research, Journal of Marketing Research, Journal of Retailing, Journal of Advertising, and Journal of Consumer Psychology. A focus of his interest has been pricing-related topics, such as the effects of 9-ending prices and price promotions, and he has written the textbook Pricing Strategies: Harvesting Product Value, 2nd edition (Sage Publications, 2023). He has been ranked among the most published researchers in the area of pricing and has received the Lifetime Achievement Award from the Fordham University Pricing Center. Professor Schindler received a B.A. in biochemistry and psychology from the University of Pennsylvania and an M.S. and Ph.D. in cognitive psychology from the University of Massachusetts. He has been teaching courses in marketing, consumer behavior, and pricing at Rutgers-Camden since 1989. He is a recipient of the Chancellor’s Award for Teaching Excellence and the Rutgers University Scholar-Teacher Award.
Christine Miles is the founder and CEO of EQuipt, an award- winning author, professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and world- renowned expert in the field of listening differently.
In essence store management is trying to solve the problem of increasing the dignity of working in a physical store. Instead of taking steps to distance customers from employees, Sparkplug helps retailers reward employees for doing the job of making more sales - not just moving merchandise or shipping orders.
Colleen Wilson is a retail executive with over two decades of management experience and an established record for driving strategies to increase customer engagement and drive operational and service excellence. In her current role as SVP of Retail and Wholesale at Kendra Scott, Colleen leads the development and implementation of all strategies across the brand’s retail and wholesale businesses. Prior to joining Kendra Scott, Colleen spent nearly 11 years in various retail management roles at Anthropologie, rising to Regional Director of their Western region where she was awarded the DIG Award (Design, Inspire, Grow) for thought leadership in talent management. She also held multiple retail positions for L Brands (Bath & Body Works, White Barn), where she was a four-time Presidents Club awardee for scaling growth and training teams in sales best practices and product knowledge. Colleen developed her passion for retail at a young age, working for a local jewelry store at age 16. She holds a Bachelor of Business Administration degree from Illinois State University. She resides in Denver, Colorado with her husband and daughter.
So many retailers buy what they like instead of buying what they need. Discover the four questions to ask yourself before purchasing anything as well as tips for how to get rid of slow moving merchandise and how buying has changed since the pandemic.
Dr. Janelle Anderson is the founder of Working Conversations and a voracious researcher, author, and podcaster. During her conversation with Bob, Dr. Anderson shared insights about her experience of re-engineering dishes from her favorite restaurant. She stated that it was a trial and error process, and getting it right usually takes a few attempts. Dr. Anderson also discussed the labor shortage, and she suggested that it's been sneaking up on us prior to the pandemic. She emphasized that the pandemic has caused the great resignation and reshuffle, and we've also got long Covid-19 in the mix. Dr. Anderson's key insight is to help organizations not be so surprised by these trends and to be prepared for them.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author of eight books and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Dr. Kimberly McGlonn is an advocate for justice & environmentalism, an advocacy that informs her approach to leadership in the fashion industry. As Founder & CEO of the manufacturing start-up Grant Blvd®, she oversees the brand's creative direction and growth strategy. Grant Blvd’s mission is to construct stylish, sustainably sourced fashion by creating living wage jobs for women, particularly those who are formerly incarcerated. Founded in 2017, Grant Blvd is the first Black-owned B Corp in North America in the fashion space. Outside of these roles, Kimberly disrupts via her second company, the thrift/vintage concept Blk Ivy, which tells the story of fashion as activism through a curation of garments that amplify the style of 1954-1972, her podcast “The School for Disrupters”, and her role as a faculty member of Drexel University’s Westphal College of Media Arts & Design.
Her work has been featured by Fast Company, Inc Magazine, WWD, and has been funded by Beyonce’s BeyGood Foundation. In 2022 she was a recipient of the Visa’s “She’s Next in Fashion Award” and was honored with the Black Enterprise “Business Disruptor of the Year” award.
Nate Woodbury is a popular YouTuber who creates videos about entrepreneurship and digital marketing. He started his channel in 2016 and has since amassed a large following of over 300,000 subscribers. Nate's videos are informative and easy to understand, making them perfect for beginners who are interested in starting their own businesses. In this episode, he shares tips and tricks for growing an online presence and building a successful brand . Nate is known for his friendly personality and approachable style, which has helped him connect with his audience and earn their trust.
From ten years old Clint Pulver knew he had been given a moment. He shares that revelation and how it has informed everything he has done as a speaker, motivator, and performer. Having performed over 1100 undercover interviews with employees in all walks of life, he has culled his learning in to speeches, training, and music. Clint shares the four types of managers - and which is best as well as how to create moments that stick with employees and teams.
We need products that make an impact on us and the world we live in. But how to understand a roadmap for changing your brand? Tiffany’s has done a great job of moving out of the “Breakfast at Tiffanys” lore of Audrey Hepburn who fewer and fewer customers even know about. Brand strategy and advertising has changed whereby marketing professionals, brand strategists, can no longer dictate the brand to the audience, but must be willing to co-create with the audience or else the brand might get canceled. We’ll discuss all of this and more on this episode.
Deanna Wallin, a former nurse turned skincare pioneer, founded Naples Soap Company out of her passion for assisting individuals suffering from chronic skin issues such as eczema and psoriasis. A Southwest Florida native, Wallin earned her Bachelor’s Degree in Psychology from Barry University. She returned home to earn her LPN certification from Lorenzo Walker Technical College and worked in the healthcare industry in Southwest Florida for 15 years. Following the recession of 2007-08, she was looking to make a career change and was inspired to share her journey to find relief from her own painful, chronic skin conditions. In 2009, she opened a small 300 square foot retail store in Tin City where she sold skin care items including natural soaps and body butters. Today, Naples Soap Company operates 9 stores (soon to be 13) across the state of Florida, offers products nationwide direct to the consumer through a robust e-commerce site (naplessoap.com), and sells products wholesale to retailers including Dillards and the Woodhouse Day Spa. In 2021, Deanna took the company public. Naples Soap Company stock is traded on the OTC markets under the symbol NASO. As CEO, Deanna provides strategic direction for the company while overseeing company operations, product development, merchandising, buying, marketing, investor relations, and talent development.
Naomi Wheeless is the Global Head of Customer Success at Square, a company whose mission is to enable economic empowerment for all. In this position, she leads a team of nearly two thousand associates in 10 countries, each focused on creating stellar customer experiences by marrying technological solutions and fantastic human delivered support. Throughout her career, Naomi has become a highly regarded leader with exceptionally strong operational skills, having built globally adopted businesses, leading both established and emerging companies through mission-critical market launches, mergers, and acquisitions. She also excels at establishing senior-level alliances, leading high-value negotiations, and running businesses with operational, fiscal, risk, and regulatory rigor. Naomi has a proven track record in driving revenue, and helping organizations master their digital transformation journeys. She thoroughly enjoys developing & mentoring other leaders and consistently improving production results. Building upon previous senior-level management roles at companies such as Capital One, TMX Finance & Servicemaster, she continues to implement her operational and people development skills to execute on company goals and initiatives.
Dan Hodges is the CEO of Consumers in Motion (CIM Tours) that provides a service which assesses your company’s place in today’s marketplace. We identify opportunities for innovation, performance improvement and revenue growth. Retail Store Tours ( A CIM Company) offers customized, highly time-efficient programs that provide real-time marketplace intelligence and insights as part of a shared experience. Its programs rely on the Intelligent Engagement Index (IEI), a metric pioneered by parent company Consumers in Motion. Developed using extensive field research, the IEI assesses a company’s standing in the marketplace, focusing on the factors that most directly influence retail sales.
Matt Lafone is the president and general manager of The Athlete's Foot (TAF) North, South and Central America. Lafone joined The Athlete’s Foot with strong experience across branding, retail, merchandising, marketing and franchising. The Athlete’s Foot launched StAART, the Strategic African American Retail Track, in 2020 as an initiative to grow diversity and representation in the sneaker industry through franchising. The Athlete's Foot has 564 stores and e-commerce shops across 32 countries which generated sales of USD 400 million in 2020.
Serge Khalimsky serves as the Senior General Manager of Westfield Old Orchard. In this role, Serge is responsible for delivering Old Orchard’s long-term revenue growth for parent company Unibail-Rodamco-Westfield (URW), in addition to leading the asset’s day-to-day business operations, managing complex tenant relationships with more than 150 property retailers and restaurateurs, overseeing taxation and land-use negotiations with relevant municipality and elected officials, as well as directing meaningful community relations initiatives alongside key philanthropic partners and local nonprofit organizations. Notably, Serge was also the driving force behind THE CUBE, Old Orchard’s architecturally stunning glass pavilion hosting dynamic events and activations for premier brand partners such as Samsung, Dyson, Nespresso and Kia. Serge is also proud to actively serve on the Board of Directors for several worthwhile local organizations including the Skokie Chamber of Commerce, the Skokie Economic Development Commission, and the ICSC Illinois Government Relations Committee.
Elizabeth Herbst-Brady is currently Head of Global Revenue & Client Solutions at Yahoo.
Bruce Winder a Toronto-based retail analyst, business instructor and author of the book, Retail Before, During & After COVID-19.
Steve Cook, business owner of Cook Feed and Outdoor and podcast host of The Better Business Podcast.
Helen Herrick is the Studio Director of MBH Architects in New York. She has a focus on cultivating a culture of creativity, engagement and connection for retailers, hospitality, and other commercial businesses.
Soon Yu is the former global VP of innovation officer at VF corporation home to over 30 global apparel companies. He advises startups how to grow and innovate. In addition, he is a popular speaker and the author of the new book Friction.
Howard Prager is a speaker, author and leadership consultant. He recently wrote a book about how you show up for others called Make Someone's Day: Becoming a Memorable Leader in Work and Life.
The be-back bus travels in one direction and it's not to your store. You have a choice every time someone comes in the door: There's a chance to just get a transaction on the register or to help someone improve their life. Although rooted in the mattress industry, this wide-ranging discussion has implications for all retailers.
What lens should retailers use when reading so many different messages about the consumer economy? With retail stores being vindicated as not just viable but critical in 2021, where should retailers look for 2022?
What does a consumer want when visiting a retailer? How can retailers hold onto employees? What can a guy who writes poetry tell us about physical retail?
Data is all the rage but what does it actually tell retailers? Our guest today has been on a quest since his early days with NCR and others. Hear what he believes the next big battle will be in retail.
There is a certain intimidation factor when customers see all you offer. This especially true with footwear. Hear how this onetime customer became an advocate for cutting edge technology used in brick and mortar stores.
Robert Christie is President of A&G Central Music, a school service company with two stores in Southeast Michigan. Robert received degrees in music and business from Valparaiso University and was a NAMM Music Business Scholarship recipient. He is an active member of NASMD and has served on the association's board of directors. Robert is deeply involved in his community serving on the boards of several arts organizations and is a vocal advocate for area school music programs. Before purchasing Central Music, he worked as an educator, touring musician, jingle writer, and retail manager. Robert lives with his wife Peggy in suburban Detroit.
Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say. From a part-time sales associate to a Vice President of Stores, Ron has put in the hard work that a retail career requires and wrote this book to share what he learned along the way. In 2021, Ron was named one of the world's Top 100 most influential people in retail and is a featured keynote speaker, podcast guest, and in-demand industry expert. Ron most recently led the retail organization for INTERMIX, sits on the board of directors for GOODWILL NY/NJ, and is an advisory board member and mentor for several retail technology brands.
Continually pushing the boundaries of experiential retail, Melissa Gonzalez is an award-winning innovator, seasoned visionary, and brand storyteller. She is the CEO of The Lion’esque Group and Principal and Shareholder at MG2. Always pioneering the integration of physical environments and cutting-edge technologies she works with companies such as Nexcom, Nordstrom, and Burrow foster foundational consumer engagement and evolve their offering. A passionate mentor and strategist, Melissa works hand-in-hand with clients to understand their greatest aspirations. She leads creative teams to deliver authentic solutions from concept to completion, helping clients achieve their ultimate vision. She was honored with the ‘Women In Design’ award of the year by Contract Magazine and in 2019 was recognized as one of LinkedIn as well as design:retail’s ‘Top 10 Retail Design Influencers of the Year’. When she’s not recording podcasts or dreaming up innovative retail spaces, Melissa can be found seeking inspiration in unexpected places (like skydiving 10,000 feet above ground).
Be the company you want to work at. Bob Phibbs interviewed Tom Sullivan, founder of Lumber Liquidators about going public, about his first steps at founding the largest specialty flooring company in the nation, and what bugs him - and me - about brick and mortar stores. About our guest: Tom Sullivan, the founder of Lumber Liquidators, owner of Gracious Home, founder of Cabinets To Go and a serial entrepreneur.
The shopping is firmly underway for a once-in-this-generation retail holiday season. Despite the fascination with supply chain shortages - consumers are buying.We’re talking marketing and a new Brightpearl survey reveals in their new study that 54% of us plan to shop on non-traditional shopping channels, like Alexa, TikTok and Pinterest, this holiday season. Are you prepared for more social buying!?
About our guest:Founded by two brothers in 2017, Snap Supply was born from 40 years of experience within the appliance repair parts industry. Nick and Shawn Ernst are appliance repair professionals who have utilized their hands on experience to launch an appliance parts business that really knows how to take care of the customer.What initially began with Nick selling parts on Amazon and Ebay during his lunch break, quickly grew to become one of the most highly respected suppliers of appliance parts in the American Midwest. Today, the company trades across its new Shopify Plus-powered direct-to-consumer and wholesale websites, as well as multiple marketplaces, and stocks a wide range of item to support the appliance replacement parts community.
Links:Brightpearl ‘Tis The Season to be Scalable https://www.brightpearl.com/ecommerce-guides/tis-the-season-us
Snap Supply https://snap.parts
Our sponsor https://www.corelogic.com/
Ethan is the VP Marketing for Placer.ai. Prior to Placer, Ethan was the Director of Corporate Marketing at SimilarWeb and the Vice President of Headline Media. Ethan holds his BA in Government, Diplomacy and Strategy from the IDC Herzliya and his MSc in International Relations from the London School of Economics.
This episode is devoted to how one of the biggest malls in the world is coming back from Covid better than before on this episode of Tell Me Something Good About Retail.
Key Links
- Mall of America website
- Mall of America LinkedIn
- Jill Renslow LinkedIn
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the power of branding, events, and being authentic on this episode of Tell Me Something Good About Retail.
Key Links
- Laundry Evangelist website
-
Laundry Love: Finding Joy in a Common Chore (Flatiron Books)
-
“The Laundry Guy” on discovery+
- Patric Richardson Shares Retail Tips on Bob’s blog
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to taking a customer from what they need to what they want on this episode of Tell Me Something Good About Retail.
Key Links
- Patricia Fripp LinkedIn
- Fripp.com
- FrippVT.com
Create an experience where customers love to buy
Education is only part of the sale; you have to romance the customer.
Dealing with “who cares” syndrome
When you start losing your prospect’s ear, stop talking about you. Start asking them questions.
How a trip to just buy stockings landed a big sale
It was supposed to be just a time filler, but a quick visit to a shop became a thrilling experience for Patricia. Hear what it takes to woo a customer.
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the heart of retail transformation. Learn more on this episode of Tell Me Something Good About Retail.
Key Links
- Red Helicopter. https://www.redhelicopter.com/
- Firepine Group LLC www.firepinegroup.com
- UTA James Rhee https://www.unitedtalent.com/speaker/james-rhee/
- Linkedin https://www.linkedin.com/in/james-c-rhee-68163485/
- Reserve copy of Book @ www.redhelicopter.com
- Twitter & Instagram - @iamjamesrhee
How the biggest payback on investment comes from investing in youth and education.
Communal accountability in American business.
Zero-reciprocity kindness as a key investment concept.
To read excerpts of this interview, go to https://www.retaildoc.com/blog/james-rhee-former-ceo-ashley-stewart-shares-success-tips
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to using the idea of empathy to redefine how we work and live. Learn about the direct correlation between empathy and common sense on this episode of Tell Me Something Good About Retail.
Key Links
- MartinLindstrom.com
- Martin Lindstrom LinkedIn
How transparency in society translates into diminishment of a sense of recognition.
How social media amplified an obsession with “self” and contributed to a lack of empathy in the world today.
Why branding can foster a strong tribe.
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to finding out which CEOs are winning and what changes they have put in place on this episode of Tell Me Something Good About Retail.
Key Links
- Peter Cohan | LinkedIn
- Peter S. Cohan and Associates (petercohan.com)
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Admit weakness and ask for help from others
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Employees are your greatest asset
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You’re either creating the future or hiding your head in the sand.
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the Call For Kindness project which aims to not only encourage understanding about retail associates but also local communities on this episode of Tell Me Something Good About Retail.
Key Links
- www.verizon.com/kindness
- SalesRX Online Retail Sales Training
- https://shop.wirelesszone.com/ct/new-london/351-north-frontage-road-b-11
Behind the mask is a human being.
Promoting kindness can be good for business.
Frontline associates who work retail are just like you.
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Subscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695
More details at: www.verizon.com/kindness
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to a conversation with an independent retailer who, for 44 years, has seen more ups and downs than most. Learn how to manage any retail business by mastering the fundamentals on this episode of Tell Me Something Good About Retail.
Key Links
- https://www.sheldrakecoffeeroasting.com/
- SalesRX Online Retail Sales Training
It’s important to know your numbers and monitor them.
Trusting employees is great but know that needs to be inspected.
It’s a big difference between being part of a big company and being on your own.
All that counts is making the sale.
More details at:
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to breaking down barriers to success for black-owned brands. Learn how to increase retail representation of people of color on this episode of Tell Me Something Good About Retail.
Key Links
- https://www.linkedin.com/in/deannamcintosh/
- https://www.linkedin.com/company/theaffinitygroup/
- SalesRX Online Retail Sales Training
How can retailers better represent brands of color?
Employ actionable strategies toward success
Incubator programs bridge start up gaps
Help accelerate the growth of new entrepreneurs
Build a team that reflects your community
Diversity of experience can enhance your sales floor
More details at:
https://www.retaildoc.com/podcast/416-deanna-mcintosh-on-brand-diversity-strategies
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to going all in on a game store dream. Learn how creating customer happiness proved a worthwhile investment on this episode of Tell Me Something Good About Retail.
Key Links
- Paraic Mulgrew LinkedIn
- Knight Watch Games website
- SalesRX
How retail intersects with community building
A game store offers an intimate customer experience
Immersiveness and escapism in a game store
How customers find transport to a fantastic world
Game as a venue for commonality
A retailer facilitates core values and relationship
More details at:
https://www.retaildoc.com/podcast/415-paraic-mulgrew-on-innovation-in-specialty-games-retailing
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to an entirely new way for products to literally move off the shelf. Learn how to use technology to increase customer engagement on this episode of Tell Me Something Good About Retail.
Key Links
- https://www.linkedin.com/in/ionutzvlad/
- https://www.tokinomo.com/
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https://www.retaildoc.com/online-retail-sales-training
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https://youtu.be/J7SnUGZkNss
- https://youtu.be/ydo0Sz4NW7c
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https://youtu.be/_xxpdJ8oaAI
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https://youtu.be/vtSCXG-p7ps
Is your product in need of visibility?
Give a voice and personality to your brand
Can you maximize sales without lowering prices?
This technology strategically promotes products
Give automated, in-store marketing a try
Increase value to the shopper, brand, and retailer
More details at:
https://www.retaildoc.com/podcast/414-ionut-vlad-on-increasing-brand-visibility-through-movement
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to how clienteling is growing. Learn how brick and mortar retailers can bridge online with their associates on this episode of Tell Me Something Good About Retail.
Key Links
- Ben Rodier LinkedIn
- Salesfloor LinkedIn
- SalesRX
New technologies help retailers evolve
How you can personalize the shopping journey
Help your associates be omnichannel ready
Assisted selling apps can equip your staff
Are mobile point-of-sale tools for you?
Deliver a convenient yet still personal experience
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More details at:
https://www.retaildoc.com/podcast/413-ben-rodier-building-relationship-with-clienteling
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the future of retail shopping. Learn how reinvention could show up on this episode of Tell Me Something Good About Retail.
Key Links
Paco Underhill LinkedIn
Envirosell
Field Agent: https://www.fieldagent.net/
SalesRX
How does your store’s traffic flow?
Find new ways to manage it better
Malls evolving to meet the future
Reimagining the mall as an exercise in urban planning
What will Holiday 2020 look like?
Indulgent consumables may be the star
More details at:
https://www.retaildoc.com/podcast/412-paco-underhill-reinventing-the-retail-experience
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to preparing to move ahead. Learn how a digital presence can enhance your community on this episode of Tell Me Something Good About Retail.
Key Links
- Nikki Baird LinkedIn
- Aptos
- SalesRX
Why Now is the Moment for Digital Presence
Don’t underestimate the impact you can have in digital channels
Send a Positive Message to Consumers
Good stories can fill the Confidence Gap
Focus on Being Reasonable and Realistic
Ask questions and prepare, but don’t anticipate the worst
More details at:
https://www.retaildoc.com/podcast/411-nikki-baird-on-reopening-safely-and-sanely
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Good About Retail.
Key Links
- https://www.linkedin.com/in/derekocarroll
- https://www.brightpearl.com
- https://www.retaildoc.com/online-retail-sales-training
Go back to basics to come back stronger
When time is the one thing you can control
Set the vision for your company culture
But, most importantly, let your team set the values
How to build on or evolve away from current culture
Aspired values should drive the culture
More details at:
https://www.retaildoc.com/podcast/410-derek-o'carroll-creating-a-retail-culture
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail.
Key Links
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- https://www.linkedin.com/in/RichardRShapiro/
- https://twitter.com/RichardRShapiro
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http://www.tcfcr.com/
-
https://www.retaildoc.com/online-retail-sales-training
Eight steps to guarantee repeat business
Learn the emotional components of customer retention
Are your salespeople Welcomers or Hostiles?
Four categories that can differentiate your workforce
Provide your customers with a great experience
Mastery of client communication is the first step
More details at:
https://www.retaildoc.com/podcast/409-richard-shapiro-on-creating-human-connection
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the unique challenges of the resale market.
Learn how resale epitomizes Main Street on this episode of Tell Me Something Good About Retail.
Key Links
- https://www.linkedin.com/in/neil-abramson-89017811/
- https://www.ecistores.com/home.php
- https://www.retaildoc.com/online-retail-sales-training
Believe the Best Days of Retail are Ahead
Evolve, change and stay creative to thrive
Keep your Inventory Flowing
Install a POS system right from the start
Making retail work as a Family Business?
Learn from Ghostbusters and don’t cross the streams
More details at:
https://www.retaildoc.com/podcast/408-neil-abramson-on-all-things-resale
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to emerging brands born online and made available for purchase in-store. Learn how e-commerce finds a physical entry point on this episode of Tell Me Something Good About Retail.
Key Links
- Shlomo Chopp LinkedIn
- Anchor Shops
- SalesRX
Is there a better way for digital natives to be profitable?
Consider the infrastructure used to show it off along with more long term exposure
Brick and Mortar Retail returns as the crux of the shopping experience
Use the immediacy of physical retail to help customers fall in love with your products
If it doesn’t sell, you can’t grow
Don’t let ‘Likes’ outweigh the importance of Sales
More details at:
https://www.retaildoc.com/podcast/407-shlomo-chopp-on-bridging-the-e-commerce-to-retail-storefront-gap
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to similarities and differences between international marketplaces. Learn how retailers are tuning in to their communities on this episode of Tell Me Something Good About Retail.
Key Links
- Jacyn Heavens LinkedIn
- Epos Now website
- SalesRX
Rethink how you integrate your customers
Use technology to collect detail and build community
Consider multiple services for revenue streams
Offer unique product, service, and experience your customer can’t get anywhere else
How sourcing local can benefit your business
Finding a niche and focus is a new key to success
More details at:
https://www.retaildoc.com/podcast/406-jacyn-heavens-on-the-regional-differences-in-retail
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to current trends in retail experience. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.
Key Links
- Dan Hodges Linkedin
- Retail Store Tours website
Manifesting magic in store design
How does your retail environment reflect your brand?
Implement habits that produce revenue results
Utilizing seven habits is predictive of success
Anticipate the future and innovate accordingly
Strategic advice for increasing engagement
More details at:
https://www.retaildoc.com/podcast/404-dan-hodges-on-the-design-of-experience-retail
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to implementing best practices with the help of a POS system. Learn how full transparency benefits a single or multi-location business on this episode of Tell Me Something Good About Retail.
Key Links
- Danielle Ewert LinkedIn
- Springboard Retail website
- SalesRX
Maximize your time during the Covid-19 crisis
Digital housekeeping tools to utilize on or off the sales floor
Transparency across your business yields higher turnover
POS empowers you to move your product around effectively
Patch the holes inherent in every workflow
Navigate with concrete numbers to a smaller margin of error
More details at:
https://www.retaildoc.com/podcast/404-danielle-ewert-on-attaining-transparency-across-your-business
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.
Key Links
- Linkedin: https://www.linkedin.com/in/lauren-mcguire-9602505/
- Website: https://manmademusic.com/
- Springboard Retail https://www.springboardretail.com/
Avoid the worst sound mistake in retail
What does and doesn’t work in your unique environment?
How does your brand sound and feel?
Improve your customers’ emotional journey through your store.
More details at:
https://www.retaildoc.com/podcast/403-lauren-mcguire-on-how-we-experience-sound-in-retail
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit your business on this episode of Tell Me Something Good About Retail.
Key Links
- https://www.linkedin.com/in/carol-leaman-22973b
- http://www.axonify.com/
- Springboard Retail https://www.springboardretail.com/
Increase learning engagement
Keep employees engaged and increase performance
The right way to gamify learning
Use game mechanics proven to work
More details at:
https://www.retaildoc.com/podcast/402-carol-leaman-on-how-playing-games-leads-to-better-employee-learning
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell Me Something Good About Retail.
Key Links
- Guest LinkedIn profile https://www.linkedin.com/in/michael-zakkour-150b865/
- Guest website or place to purchase their book https://tinyurl.com/r7tym6z
- Guest Twitter https://twitter.com/michaelzakkour
- Springboard Retail https://www.springboardretail.com/
The new retail/new consumption models of the digital industrial revolution have created massive new opportunities for brands and retailers
Learn about utilizing commercial ecosystems and habitats
The new retail was born in China and is going global
How to implement their methodology locally
More details at:
https://www.retaildoc.com/podcast/401-michael-zakkour-on-new-models-for-consumption-and-retail
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the science behind consumers. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.
Key Links
- Paco Underhill LinkedIn
- Envirosell
- Field Agent: https://www.fieldagent.net/
Making Your Customers Feel Smart and Empowered
How has retail changed and how are you adapting?
How Science Can Affect the Way People Buy
A left- or right-hand dominant person can affect your sales.
Understand the Way People See Things
Helping your target market.
More details at:
https://www.retaildoc.com/podcast/316paco-underhill-on-the-science-of-age-when-it-comes-to-retail
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to educating consumers. Learn how to differentiate your product from the rest on this episode of Tell Me Something Good About Retail.
Key Links
- Joe Gaither LinkedIn
- John Gaither LinkedIn
- Feetures Website
- Field Agent: https://www.fieldagent.net/
Educating the Customer
Experiencing the product is the first step in marketing.
How to Differentiate Your Product from the Rest
Selling customers on the benefit of the socks otherwise you’re doing the customer a disservice.
Sock vs. Shoe Ratio
Selling the product to make “add ons” even more comfortable.
More details at:
https://www.retaildoc.com/podcast/315joe-and-john-gaither-on-differentiating-your-product
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail.
Key Links
- Alex Shuford LinkedIn
- RHF Investments
- Field Agent: https://www.fieldagent.net/
Customers Teach Us Lessons
You just have to watch for the moments.
Don’t React in Anger
Choosing to be compassionate towards an angry customer can deflect a bad situation.
Put Yourself in the Consumer’s Shoes
Consumers spend time and money on products and services.
More details at:
https://www.retaildoc.com/podcast/314alex-shuford-on-how-to-manage-expectations-when-it-comes-to-customer-service
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to creating a meaningful trend in retail. Learn how to succeed in a Saturated market, regardless of your brand size on this episode of Tell Me Something Good About Retail.
Key Links
- Emmanuel Probst LinkedIn
- Brand Hacks: The Book
- Field Agent: https://www.fieldagent.net/
Bring a New Experience
Even micro brands can succeed.
Foster Personal Relationships with Customers
Use data and technology to make these relationships stronger
Selling Out…on Social Media
Don’t let influencers cheat your audience
More details at:
https://www.retaildoc.com/podcast/313emmanuel-probst-on-how-to-succeed-in-a-saturated-market
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episode of Tell Me Something Good About Retail.
Key Links
- Melissa Agnes LinkedIn Profile
- Crisis Ready
- Field Agent: https://www.fieldagent.net/
Define an Issue vs a Crisis
Will it have a negative impact on your brand?
Determine What You’re Most Vulnerable To
You can’t predict every crisis, but you can catch most of them.
Understand Your Stakeholders
The best way to attack a crisis is at an understanding angle.
More details at:
https://www.retaildoc.com/podcast/312melissa-agnes-on-managing-retail-crisis-in-a-digital-age
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to eliminating shopper recall in retail. Learn how to tailor your business to the right customers and how FieldAgent.net can help on this episode of Tell Me Something Good About Retail.
Key Links
- Rick West LinkedIn Profile
- Field Agent
- Field Agent: https://www.fieldagent.net/
Eliminating Recall
Asking your customers what drives them and putting them on the spot via smartphone will receive more honest answers.
Knowing Your Customer
Gaining shopper insights through mystery shops by those who actually frequent your store.
Flexibility for All
All different sized companies can use Field Agent to track how to better the shopping experiences and capitalize on marketing.
More details at:
https://www.retaildoc.com/podcast/311rick-west-on-eliminating-recall
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to competing with big box stores. Learn how to create unique experiences on this episode of Tell Me Something Good About Retail.
Key Links
- Tom Shay LinkedIn Profile
- Profits Plus
- Field Agent: https://www.fieldagent.net/
Look at the Big Picture
If you want to be successful against your competition, you must look at every aspect of your business. This means your marketing, your training, and even your storefront.
Be Specific with Your Merchandise
You don’t have to carry five different brands of the same product. You can sell the one right brand.
Create Unique Experiences
Give people a reason to come to your store that is not just a product.
More details at:
https://www.retaildoc.com/podcast/310tom-shay-on-how-independent-retailers-can-compete-with-big-box-stores
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the right way to capitalize on consumer trends in retail. Learn how functionality and finding your customer’s voice is key, on this episode of Tell Me Something Good About Retail.
Key Links
- Ashley Merrill LinkedIn Profile
- Lunya
- Field Agent: https://www.fieldagent.net/
The Right Way to Capitalize on Consumer Trend In Retail
How clothing is shaped by the culture, how that has changed over time and what to do about the trends.
The Old and the New
The trend is toward comfort
Capitalizing on Trends
Functionality is key
More details at:
https://www.retaildoc.com/podcast/308ashley-merrill-on-the-right-way-to-capitalize-on-consumer-trend-in-retail
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll also learn how to compete with online retailers and how to succeed in retail.
Key Links
- Bob Phibbs LinkedIn Profile
- Retail Doc
- Field Agent: https://www.fieldagent.net/
How to Compete with Online Retailers
Being hopeful rather than fearful makes all the difference
What Does Retail Do?
Retail sells hope to customers
More details at:
https://www.retaildoc.com/podcast/308bob-phibbs-on-what-retailer-really-needs-to-do-to-compete-with-online-retailers
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to ensuring your retail brand responds to change effectively. Learn how to navigate changes in retail on this episode of Tell Me Something Good About Retail.
Key Links
- Greg Goodwin LinkedIn Profile
- Alpin Haus
- Field Agent: https://www.fieldagent.net/
How To Ensure Your Retail Brand Responds To Change Effectively
Focus on what you do well, be accepting of the changes, and be careful to watch for specific opportunities you can take advantage of.
Changes To Tux Industry
Be receptive to change
More details at:
https://www.retaildoc.com/podcast/greg-goodwin-on-how-to-ensure-your-retail-brand-responds-to
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the key to selling diverse product lines. Learn how to improve product knowledge with your employees on this episode of Tell Me Something Good About Retail.
Key Links
- Andy Heck LinkedIn Profile
- Alpin Haus
- Field Agent: https://www.fieldagent.net/
The Key to Selling Diverse Product Lines in Retail
It all starts with knowing more than your customer.
Know More than Your Customer
If the customer is educating you then something is wrong
Ensuring Employees are More Knowledgeable than Customers
Dedication to developing specialized and informed employees-----
More details at:
https://www.retaildoc.com/podcast/andy-heck-on-the-key-to-selling-diverse-product-lines-in-retail
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among retail competitors. Learn how these fundamentals will help your retail store on this episode of Tell Me Something Good About Retail.
Key Links
- Lifestyles of Saratoga Website
- Caroline and Main
- Field Agent: https://www.fieldagent.net/
Understanding Your Stores Purpose
- Feeling a distinct personality in the store
- Having a central theme or mission
Aligning Your Missions
- If their mission is different than yours, it’s never going to work
It All Comes Down to Customer Experience
- Connecting to your customer
- Competition among options
More details at:
https://www.retaildoc.com/podcast/retail-podcast-heidi-owen-west-on-understanding-your-stores-purpose
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
In this episode of Tell Me Something Good About Retail, Dax Dasilva inspires us to create change through open communication with diverse minds and gives us insights for both our personal and professional lives.
Key Links
- Dax Dasilva LinkedIn Profile
- Age of Union Book Purchase
- Field Agent: https://www.fieldagent.net/
Everyone Can be a Changemaker
- It is the path of least resistance.
How Diversity Can Help You Solved Problems
- It can be difficult
- Diverse groups working together lead to problem solving
Be What Your Company Needs You to Be
- The workplace changes - you must redefine your job
More details at: https://www.retaildoc.com/podcast/retail-podcast-304dax-dasilva-on-creating-change-through-diverse-minds
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to the fundamentals of your specialty retail brand, focusing on three major takeaways to practice. Learn how to incorporate these fundamentals into your business on this episode of Tell Me Something Good About Retail.
Key Links
- Bill Jackson LinkedIn Profile
- Rockford Facebook Page
- Field Agent: https://www.fieldagent.net/
Stay Grounded
- If you want to sell a product, you have to stay in the trenches.
Train Your Reps
- If the answer is nothing, you have a problem.
Ask Questions
- Why are they going to buy from you?
More details at: https://www.retaildoc.com/podcast/retail-podcast-bill-jackson-on-3-takeaways-for-your-specialty-retail-brand
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
Jordan and Glenn Edwards discuss the importance of embracing the fundamentals while building your retail business. Learn how to incorporate these fundamentals into your business, and much more in this episode of Tell Me Something Good About Retail.
Key Links
- Jordan Edwards LinkedIn Profile
- This Is It Book Purchase Page
- Mixology Website
- Field Agent: https://www.fieldagent.net/
Build It and Sell It
- Paralysis by analysis is very real.
Remember the Basics
- If a company can’t make sure the bathroom is clean for their customers, the rest of the business is probably not handled well either.
Have a Fundamental Process
- It’s important to have a fundamental process, like treating all employees, landlords and vendors the same.
More details at: https://www.retaildoc.com/podcast/retail-podcast-302-jordan-glenn-edwards-on-being-entrepreneurial-in-retai
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
This episode is devoted to retailers' three big challenges: differentiation, managing investment, and understanding your customer.
Key Links
- Neil Saunders' LinkedIn profile
- Neil Saunders' Twitter
- Field Agent: https://www.fieldagent.net/
How to deal with differentiation from competitors?
- Answer how is what you are providing different?
- Unless you can answer that, you'll fail
How should retailers deal with managing investments?
- You must adapt to fast-moving technologies
- Tie whatever you are doing back to your reason for existing
- Pick the right ones your customers first
How to understand your customers?
- Collect data from your employees
- Unpack their gripes, wants and problems
More details at:https://www.retaildoc.com/podcast/neil-saunders-on-the-3-challenges-every-retailer-faces
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions
Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy and his most recent: Small Data: The Tiny Clues that Uncover Huge Trends. He is the resource for hundreds of brands around the world trying to make their brands memorable.
Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer.
Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer.
On this retail podcast Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations and eventually landing in his own single store selling luxury mattresses from $5,000 to $100,000 in Silicon Valley.
Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to make fun of their friends, on franchising and the goal of finding the fun in selling your products in a store.
Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website.
Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue.
Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, events that produce sales and customer loyalty which in her case includes 326 rum cakes.
Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.
Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else.
Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recently, they discussed taking their brand from concept to product, how they support their brick and mortar retailers, and staying focused on their goals.
Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks the breadth of social commerce activities you need to engage in, the core need of understanding what is the problem that your social post is solving for your consumer, and the dangers of looking at shopping through the lens of last click attribution.
Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer.
Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS - as well as his early days in retail as a buyer, and how racing cars helps him focus.
Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases and how he learned at an early age, it's about somebody other than me first.
Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury goods, how selling luxury is different and how much the salesperson can determine the client's buying choices.
Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in Australia, starting her online fashion brand, Showpo, and her legendary Instagram account as #thelazyCEO
Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends in retail pointing the way forward for retail in 2019.
Bob interviews 28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program for Millennials now worth over $2 billion in just four short years.
Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped from agency work to OV and how investing his time early on paid big dividends.
Season 2 kicks off as I speak with Mark Bunny with Ingenico about how to deal with a diner's pet peeve about waiting for a check, Joel Reed CEO, IAM Robots and why there is such a need for robots and I talk data with My Storey-E Co-Founder Idan Sergi about his new app that combines online and offline data for more effective merchandising and selling at the National Retail Federation's Big Show in New York.
Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with subordinates, how breath and consonants make a big difference when talking with younger co-workers and much more.
Bob Phibbs interviewed Georganne Bender & Rich Kizer, principals of Kizer & Bender, retail consumer anthropologists on the power of events, merchandising and changes in retail.
Bob Phibbs interviewed Jamie Bettencourt with Mood Media as she shares how music and scent can help create the right mood in a brick and mortar store.
Bob Phibbs interviewed Dean Shulman CEO of Brother as he shares how observing his customers helped him have aha moments, the need to partner with your dealer network if you want to be successful and which reviews he always reads and why.
Latest episode of Bob Phibbs, The Retail Doctor interviewing Colby Williams found of Parengo Coffee as he shares why smaller rural retailers are successful, why he chose to not carry a staple in the south, the power of online reviews and more.
Bob Phibbs interviewed Becky Tyre, Founder and editor of the Retail Details blog and a Contributing Editor at Gifts & Decorative Accessories magazine. She is a shop local advocate and specializes in visual merchandising. She talks about merchandising a pocket of your store that is Instagramable, clutter comes not just from poor buying but also poor fixtures and your need to collaborate with local makers or national companies for unique items that drive margin.
Bob Phibbs interviews himself about knowing when it is time to change, his background in retail and why he does what he does.
Bob Phibbs interviews Paula Rosenblum Managing Partner and co-founder of Retail Systems Research. She is well known for her pragmatic approach to retail and talks about shiny object syndrome, possible cracks in Amazon's model and how retail continues to evolve.
Bob Phibbs interviewed Whitney Morgan, Owner of Collage in York, Pennsylvania who just received the REA Socially Responsible Retailer Category award. She shares her ideas that you can always purchase more so feel free to wait, retail is a lot of time spent figuring things out and being socially responsible is the best way to show your community support.
Bob Phibbs interviewed Todd Gill, Southern Regional Director for Rockler Woodworking and former Director of Retail for Calphalon. He shares his tips on managing a diverse workforce across multiple states, how to have difficult discussions and what it takes to compete in brick and mortar retail.
Bob Phibbs interviewed Jennifer Grimm, CEO and Founder of Lux Beauty Boutique in Edmonton. She shares her tips on being a small business and how she looks at some retailers who put so much money into a store because they love shoes or clothes or beauty and they don’t realize what they need to love are spreadsheets, systems, and analyzing people.
Bob Phibbs interviewed Patricia Fripp, past President of the National Speaker's Association,as she shared her journey from in-demand hairstylist in San Francisco and salon owner to speaker, speech coach, and sales trainer. She shared important rules of customer service, owning your own business and saying words that make you sound less-than-professional.
Bob Phibbs interviews Tony Post, CEO and Founder of Topo Athletic shoes near Boston. He talks about his journey in footwear with Rockport and Vibram and on to his founding his own athletic shoe company as well as how any brand should build customers partnering with brick and mortar stores.
Bob Phibbs interviewed Melanie Tillett who, along with her two daughters founded Tippett's in the UK just five years ago. Now with a Facebook following of 50,000, she shares how they've added stores and fans across the world.
Bob Phibbs, the Retail Doctor interviews Paul LaPonte, President, Quality Sewing with 13 stores across the state of Washington. Paul shares his sales philosophy that it is all about finding a way to say 'yes,' how a sale does not have a finite limit, and why one store does better than another.
Bob Phibbs, The Retail Doctor, interviews LaDonna McCarran, Co-Owner The Pantry, Nook & Cranny, Rose & Alice Handcrafted Soaps. She talks about how kismet allowed her to grasp opportunities and run with them, trust your instincts when buying, and how to manage your business from your customers' viewpoint.
Rachel Doyle CEO of Arboretum is the third ever Lifetime Achievement Award winner (and first woman to win) the Retail Excellence award in Ireland. Three great points you'll hear are that unless people die, anything else we can sort out in lif, an opportunity has to be realized in the lifetime of the opportunity and that entrepreneurs need todare to be different and go outside of the boundaries.
Patrick Bourke is CEO of his namesake men's clothing stores in Country Clare and his wife Imelda has her own restaurant across the street. I spoke to them about Patrick being the fourth generation owners the day after he received the prestigious Retail Excellence award
Roberta Bonoff, CEO of Creative Kidstuff in Minneapolis shares her experiences of being in retail for 30 years, why tasks often get priority over selling, how they started their own TV show, what customers care about and more.
Brian Travilla, Regional & District Leader at PetCo shares how to have those uncomfortable conversations about attitude, what works to get employees to succeed and his trajectory from working at Montgomery Ward when he was in high school to being responsible for about 1000 associates. He joined me from his office in Chicago.
Deanna Renda, the Founder of Naples Soap Company to talk about how she started from humble beginnings as a nurse and trying to solve her child's skincare problem to building her network of 11 stores throughout Florida.
Bob Phibbs, the Retail Doctor, sat down at Netsuite18 with Hammitt Handbags' Chief Cheerleader Tony Drockton to learn what it takes to be a successful small business in retail in 2018.