This Week Health: News: Recent Episodes
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Today is a part of This Week In Health IT that is dedicated to propelling healthcare forward by amplifying the voices of advancement and innovation in health technology. Managing Editor and Host Bill Russell has served on executive teams in healthcare, higher education, and Fortune 500 consulting practices. As Chief Information Officer for St. Joseph Health, a 16 hospital $6.5 billion system, he rapidly accelerated the diffusion of new IT strategies, adopted emerging models like cloud, agile development, and invested in two successful startups. On This Week in Health IT, Bill utilizes his experience to prompt leaders, innovators, and organizations to share their stories in a conversational style to capture the wisdom of the industry. Stay up to date, prepare your team, and propel healthcare forward. Subscribe today at https://www.thisweekhealth.com/subscribe.
August 25, 2025: Margaret Ptacek, Vice President of Client Solutions from Experis Health, tackles three critical shifts happening in healthcare today. The conversation explores Hackensack Meridian's statewide hospital-at-home expansion and examines how healthcare systems can deliver acute-level care in patients' homes without compromising safety or quality. When staffing shortages threaten a new hospital's ability to provide basic services, the discussion turns to virtual solutions and workforce resilience strategies. Can technology and strategic partnerships solve healthcare's most pressing operational challenges while maintaining financial sustainability? Margaret shares insights from real-world implementations that are reshaping how care is delivered beyond traditional hospital walls.Key Points:* 01:38 Remote Patient Monitoring and AI in Healthcare * 07:01 Hospital at Home: Expanding Care Models * 13:54 Addressing Staffing Shortages in Healthcare * 18:22 Blending Technology and Human Touch in Healthcare
News Articles: * Remote Patient Monitoring (RPM) Devices Transform Patient Monitoring, Show Promise for Reshaping Cancer Care * Hackensack Meridian Expands Hospital-at-Home to Improve Patient Care Statewide * New Hospital Struggles with Staffing Shortages
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This week's cybersecurity updates cover three critical stories: Workday discloses a data breach connected to ongoing Salesforce compromises by the Shiny Hunters group, CEO impersonation scams using deepfake technology surge past $200 million in Q1 losses, and transcription service Otter AI faces a class action lawsuit over alleged mishandling of sensitive meeting data. Drex emphasizes the importance of security awareness training, multi-factor authentication, and establishing "trust but verify" cultures that protect employees who take extra verification steps.
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August 18, 2025: George Pappas, CEO of Intraprise Health, by Health Catalyst, joins Drex for the news. They tackle the pressing question of how CISOs can evolve from security scorekeepers into business transformation leaders who drive real organizational impact. As the hosts examine a recent White House initiative promising patient-centric healthcare, they question whether lofty proclamations can overcome the business interests maintaining today's fragmented systems. Can artificial intelligence finally deliver true healthcare interoperability, or will technical complexities and competitive pressures derail another promising solution? With $4 trillion at stake in the current healthcare ecosystem, they explore whether the industry has the willpower to prioritize genuine patient-centered care over preserving the current system. Key Points:* 02:21 Discussion on Jigar Shaw's LinkedIn Article * 08:20 Challenges Faced by Rural Hospitals in Cybersecurity * 15:48 CMS News Release and Interoperability
News Articles: * CISOs that execute, make an impact & transform! * Why rural hospitals are losing the cybersecurity battle * White House, Tech Leaders Commit to Create Patient-Centric Healthcare Ecosystem
Drex covers three critical cybersecurity trends: companies swapping full-time security staff for platform subscriptions (requiring premium salaries for contract managers), the rise of AI agents in both cyber defense and attacks, and voice phishing campaigns targeting CRM systems like Salesforce that have compromised major brands including Adidas and Victoria's Secret. Healthcare organizations face unique risks from PHI exposure and must balance automation with human oversight while training staff on voice-based social engineering attacks.
August 11, 2025: Josh Howell, Healthcare CTO from Rubrik, joins Drex for the news. They examine the spike of healthcare organization breaches in summer 2025, with threat actors now moving from breach to data exfiltration in minutes rather than weeks. Josh reveals research showing ransomware attacks trigger a 20-40% decline in patient volumes within the first week, but what happens when notification costs exceed settlement amounts? They challenge conventional disaster recovery thinking, questioning whether traditional DR measures address the real problem of rebuilding trust through isolated recovery environments. The discussion also tackles a critical industry issue—how can healthcare organizations break through legal barriers to share vital attack and recovery knowledge when every breach response happens in isolation, potentially leaving the entire sector vulnerable?Join the Rubrik Healthcare Summit on September 10 and learn how to prepare for, respond to, and recover from cyberattacks. Register at events.rubrik.com/healthcare.Key Points:* 03:34 Current Cybersecurity Landscape in Healthcare * 05:37 Challenges and Trends in Cybersecurity * 11:36 Importance of Knowledge Sharing in Cybersecurity * 16:01 Financial Impact of Ransomware Attacks
News Articles: 1. The Heat Wasn't Just Outside: Cyber Attacks Spiked in Summer 2025 2. Deloitte Paper
This episode covers three critical cybersecurity developments affecting healthcare organizations. First, FBI warnings about Scattered Spider ransomware group targeting employees through Slack and Microsoft Teams, including their alarming tactic of creating fake identities to join incident response calls and monitor remediation efforts. Second, leaked chat logs from the Conti ransomware group reveal these criminal organizations operate like structured tech startups with HR policies, management layers, and performance reviews - highlighting the sophisticated nature of modern cyber threats. Finally, CrowdStrike intelligence reveals over 900 North Korean operatives have quietly embedded themselves in US companies using deepfakes and fake identities, wiring paychecks back to the regime. The episode also mentions CISA's new free Thorium tool for malware analysis and forensic investigations.
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August 4, 2025: Colin Banas, MD, CMO of DrFirst, joins Bill for the news. With recent legislation expanding telehealth coverage before deductibles are applied, they examine how healthcare delivery boundaries are dissolving and what this means for the future of patient care. Drawing on fresh insights from the AMDIS conference, the conversation shifts to AI implementation done right, examining Ochsner Health's physician-led approach that delivers measurable results while other systems struggle with governance. Key Points:* 03:39 Major US Health Insurers' New Pledge * 08:59 Telehealth Coverage Expansion * 14:05 AI in Healthcare: Ochsner Health's Approach * 17:38 The Future of AI and Healthcare
News Articles: * Ochsner Health provides the AI support physicians are looking for * Congress allows first-dollar telehealth coverage for high deductible health plans in reconciliation bill * Major U.S. health insurers say they will streamline controversial process for approving care
Drex covers three critical cybersecurity threats impacting healthcare and beyond: North Korean operatives using deepfakes and stolen identities to infiltrate US companies as remote workers, the Allianz life insurance breach affecting 1.4 million customers through social engineering attacks, and the TTEA dating app's massive data exposure that compromised women's safety information. Essential insights on vetting remote employees, defending against social engineering, and app security risks.
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July 28, 2025: Jacob Hansen, Chief Product and Technology Officer at AvaSure, examines how healthcare is shifting from siloed departments to cross-functional journey teams. How are these collaborative approaches finally breaking through traditional barriers that have slowed healthcare innovation? The conversation explores the emerging world of agentic AI while grappling with where automation enhances care versus where the human touch remains irreplaceable. As ambient clinical documentation technology gains traction and physician acceptance, Jacob shares insights from AvaSure's virtual care maturity model and reflects on what patients actually want from healthcare technology. Can incremental implementation build the trust needed for widespread adoption, and will AI finally serve as the equalizer that brings healthcare innovation up to speed with other industries?Key Points:* 03:17 Virtual Care Maturity Model * 08:13 AI Agents in Healthcare * 16:31 AI for Clinical Documentation * 24:04 Closing Thoughts and Future Tech
News Articles: * How journey teams transformed IT at Ochsner Health * AI Agents Are Coming To Healthcare * Abridge Secures $300M Series E Led by a16z to Pioneer a New Paradigm of Care Intelligence
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This week's cybersecurity roundup covers three critical healthcare security developments. Microsoft patched an actively exploited SharePoint zero-day vulnerability (CVE-2024-38023) that allows attackers with basic permissions to execute remote code and pivot through networks. Two major dermatology practice breaches - Mount Laurel Dermatology and Anne Arundel Dermatology - exposed over 1.9 million patient records through third-party vendor compromises, highlighting the risks of business associate agreements. Plus, cybersecurity expert Paul Conley challenges the healthcare industry's reliance on annual training and phishing simulations, advocating for personalized, continuous human risk management approaches that build actual cyber culture rather than just checking compliance boxes.
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This episode explores AI-generated music and cybersecurity through the story of The Velvet Sundown, a completely synthetic band that fooled millions on Spotify. Drex examines how AI-generated music, voices, and images can deceive audiences, YouTube's new monetization policies for AI content, and the growing challenge of distinguishing authentic from synthetic media.
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July 21, 2025: Josh Tacey, Enterprise Architect at Omnissa, joins Bill for the news. They discuss all things HIPAA security-related as the refinement process continues to advance. The conversation centers on the controversial 72-hour business continuity requirement—can health systems really restore operations within three days when current ransomware recoveries take weeks? Josh explores whether mandated network segmentation actually helps attackers by providing a standard blueprint, and why Active Directory remains every hacker's primary target. Key Points:* 01:46 HIPAA Security Rule Issues * 07:52 Challenges in Network Segmentation * 10:58 Access Control and Vulnerability Patching * 18:20 Architectural Practices in Healthcare
News Articles: * HIPAA Security Rule
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In this episode, Drex covers three critical healthcare cybersecurity developments. Cyber attackers are shifting focus from hospitals to smaller physician practices and specialty groups that lack robust defenses, with attacks now directly targeting EHRs and patient portals at the point of care. The May 2025 breach report shows 45 healthcare providers reported breaches in a single month, primarily through network server attacks and unauthorized email access. Finally, healthcare organizations are rushing into AI implementation without proper data governance, creating amplified risks when pulling in massive datasets without understanding ownership and consent structures.
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July 14, 2025: Kevin Day, CTO at Rhapsody, joins Drex for the news. While 96% of healthcare executives say they're ready for digital health solutions, two-thirds still battle interoperability challenges that create real patient care problems. Kevin and Drex bring up an alarming trend: 28 healthcare breaches affecting over 5 million people in June 2025, with attack vectors evolving from phishing emails to unpatched third-party software. Kevin discusses how AI might solve duplicate patient record problems while revealing why the soft underbelly of healthcare cybersecurity may not be where most organizations think it is.Key Points:* 03:59 The Impact of Duplicate Records * 06:00 AI and Data Management Solutions * 08:14 Mergers and Acquisitions in Healthcare * 13:43 HHS Breach Reports
News Articles: * Vast Majority of Healthcare Execs Embrace Digital Despite Interoperability Hurdles, Says MIT * 25 hospital M&As finalized in 2025 * HSS Breach Report
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Drex covers three major cybersecurity developments impacting healthcare: the expanding North Korean remote worker infiltration scheme targeting US companies with stolen identities and deepfakes, a cyberattack on medical device manufacturer Monic that disrupted critical supply chains, and the suspicious shutdown of Hunter's International ransomware group offering free decryption tools. Essential insights for healthcare organizations on hiring security, supply chain vulnerabilities, and evolving ransomware tactics.
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July 7, 2025: Mick Coady, CTO at Armis, joins Drex for the news. This episode examines a sobering milestone: the first confirmed patient death directly attributed to a ransomware attack on London's blood distribution system. The conversation explores how a single cyber incident creates cascading effects across entire healthcare networks, flooding neighboring hospitals with redirected patients and overwhelming emergency departments. With 28 healthcare security incidents reported in June alone—many involving third-party vendors—the discussion questions whether the industry fully understands how interconnected systems create compounding vulnerabilities. From agricultural equipment with satellite connectivity to medical devices running outdated firmware, every connected endpoint represents a potential entry point for attackers.Key Points:* 01:43 Ransomware Attack Leads to Patient Death * 06:10 Rural Healthcare During Cyber Attacks * 09:11 Third-Party Risks in Cybersecurity * 10:29 Cybersecurity in Agriculture and Implications
News Articles: * Ransomware attack contributed to patient’s death, says Britain’s NHS * HHS Breach Portal * College students hacked into tractors. Manufacturers wanted them to do it
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Drex covers three critical cybersecurity developments: Expo's groundbreaking AI-powered penetration testing system dominates HackerOne with over 1,000 vulnerabilities found, Microsoft redesigns the iconic Blue Screen of Death after 40 years, and the Scattered Spider ransomware group pivots from insurance to airline industry attacks using advanced social engineering and deepfakes.
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June 30, 2025: George Pappas, CEO of Intraprise Health by Health Catalyst, joins Drex for the news. They discuss a new H-ISAC white paper and the North Korean catfish issues, speculating on how you can verify identity in a world of AI. Can AI solve the very problems it creates? The most revealing discussion centers on a startling industry survey: nearly half of security leaders now spend more time babysitting their tools than actually defending their organizations. Join the discussion around whether our approach to cybersecurity has become counterproductive.Key Points:* 01:29 AI and Digital Identity in Cybersecurity * 10:56 Nationwide Recovery Services Breach * 17:36 Survey Insights: Tool Management * 22:01 Cybersecurity Risks to Business Language
News Articles: * Artificial Intelligence and Digital Identity: A CISO’s Guide to Implementing Advanced Technologies to Fight Cyber Attacks and Fraud * UChicago Medicine breaks ties with vendor after data breach * Global State of Security Report Reveals Critical Need for Connected Security Operations
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Drex covers three critical cybersecurity developments: Scattered Spider's shift to targeting insurance companies including Erie Insurance, Philadelphia Insurance, and Aflac using advanced social engineering tactics; escalating Iran-related cyber threats to US critical infrastructure amid Middle East tensions; and a massive dark web leak exposing 1.6 billion login credentials. Don't miss these actionable security recommendations including reviewing password reset processes, implementing strong authentication measures, and preparing for potential nation-state attacks on healthcare infrastructure.
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June 23, 2025: Samme Diaz, Vice President of Advisory Services at Healthlink Advisors, joins Sarah for the news. How can healthcare organizations address the persistent challenge of EHR-driven nurse burnout when clunky interfaces and poor workflow integration continue to hinder their progress? And as Emory Healthcare pioneers the nation's first Apple-powered hospital environment, what possibilities emerge when consumer technology meets clinical care? Beyond the technology itself, Sarah and Samme draw from their CIO experience to examine the often-overlooked human elements of digital transformation.Key Points:* 01:43 Nurses and EHR Burnout * 06:52 Emory’s Apple-Powered Hospital * 14:34 Challenges and Opportunities
News Articles: * Nurses Continue to Name EHRs a Top Driver of Burnout and Resignation in 2025, Black Book Nurses' Week Survey * Emory Healthcare debuts 1st Apple-powered hospital
June 20, 2025: Drex dives deep into a chilling case study of AI-powered financial fraud. Learn how cybercriminals used deepfake technology to steal $5 million through a fake CEO video call, and discover why 90% of internet content could be AI-generated by 2026. Learn what to look for and where the threats are evolving in this episode of UnFake.
NotebookLM podcast sourced from Eric O’Neill | Speaker, Cybersecurity Expert, Legendary Spy Hunter
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Drex breaks down three critical cybersecurity developments healthcare organizations need to monitor. First, escalating geopolitical tensions suggest increased cyber attacks from Iran and allied nations targeting U.S. critical infrastructure, including healthcare systems. Second, Vanderbilt University Medical Center reports sophisticated Microsoft Teams impersonation attacks where scammers pose as supervisors to request urgent actions like software installation or payments. Finally, deepfake fraud attempts skyrocketed 1300% in 2024, with new "spoofing as a service" platforms making AI-powered voice and video scams more accessible to cybercriminals. Healthcare IT leaders should prepare defenses against these evolving threats and educate staff on verification protocols for suspicious requests.
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After a HIMSS conference presentation on North Korean hackers posing as remote employees led him down an unexpected rabbit hole, Drex unveils his new intermittent series "UnFake". Dive into a world of digital deception and synthetic media, as Drex sets out to help you the listener stay protected and discern fact from fiction in the increasingly complicated field of cybersecurity.
- You've Been Catfished: The New Remote-Work Employee You Just Hired Is Actually A North Korean Hacker
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June 16, 2025: Philipp von Gilsa, CEO of Kontakt.io, joins Bill Russell for the news. What happens when America's hospitals reach dangerous occupancy thresholds that could make them unable to function properly? And as workplace violence against healthcare workers spikes, what combination of technology and process can effectively protect staff? The conversation delves into the tension between technology capabilities and practical healthcare applications, questioning whether approaches to new innovations like AI are simply recycling the same discussions we've had about cloud and IoT in previous years. As healthcare leaders face these converging challenges, how can they remain focused on core priorities?Key Points:* 02:22 America's Hospital Bed Shortage Crisis * 15:14 Overpromising and Underdelivering * 21:21 Workplace Violence in Hospitals
News Articles: * America’s Hospital-Bed Shortage Is About to Become a Crisis * Connected health needs more provider collaboration for better data integration * AHA report finds workplace and community violence costs hospitals more than $18 billion annually
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Drex covers three critical cybersecurity incidents: dual cyber attacks affecting healthcare systems in Lewiston, Maine; an AT&T database breach exposing 86 million records with decrypted sensitive data; and concerning backup management issues at login.gov that could impact government service access. The episode concludes with a practical reminder to test backup systems regularly.
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June 9, 2025: Healthcare organizations face an unprecedented challenge as potential Medicaid cuts threaten heavy IT staff reductions, but what if the real solution lies hidden in plain sight within their own systems? Jason Rose, CEO of Clearsense, discusses how "zombie applications" - applications that are neither fully alive nor completely dead - are silently draining millions from healthcare budgets. The conversation delves into the harsh realities of crisis governance models, the hidden costs of transition service agreements, and whether healthcare leaders are prepared to make the difficult operational decisions required in the days ahead.Enjoyed the Discussion? Dive Deeper with “How Application Portfolio Management Accelerates M&A Value in Healthcare”Key Points:* 01:43 Zombie Applications * 04:30 Mergers and Acquisitions * 08:30 Cost Reduction Strategies * 11:47 Real-World Examples and Case Studies
News Articles:1. Leading Through the Storm: Functioning After a 20% IT Staff Reduction
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Drex covers four major healthcare cybersecurity developments: Kettering Health's Epic systems recovery following their May 20th cyber attack, with core components now operational while inbound calling systems remain down. Covenant Health faces a new cybersecurity incident affecting three hospitals in Maine and New Hampshire. Seattle's Fred Hutch Cancer Center agreed to a $52 million class action settlement after criminals from their 2023 breach directly threatened patients with data exposure. Plus, a mysterious whistleblower called "Gang Exposed" has leaked thousands of chat logs and documents exposing key figures in the Conti and TrickBot ransomware operations, potentially providing crucial evidence against Russian cybercriminals.
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Drex covers Kettering Health's week-long cyber attack recovery with radiation oncology back online, the mass exodus of CISA leadership amid federal downsizing, and the growing frustration over lack of comprehensive federal cybersecurity strategy for healthcare. Discussion includes regional coordination during cyber incidents and the reality that hospitals are fighting nation-state actors without adequate government support.
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June 2, 2025: Chris Jenkins, EVP of Digital Strategy and Enterprise Imaging for Healthlink Advisors, joins Bill for the news. As the industry appears to shift focus from cybersecurity to AI adoption, they explore whether this transition is happening too quickly. Then, what does it mean when four major health systems make strategic investments in companies like Rad AI? The conversation also covers Emory Healthcare's decision to deploy the first fully Apple-powered hospital, raising questions about whether this represents a meaningful shift away from traditional Microsoft-dominated environments or simply an expensive experiment. Key Points:* 05:00 AI Imaging Expansion * 09:05 Google I/O and Use Cases * 15:55 Emory Apple Only Hospital
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Drex explores two critical cybersecurity threats facing healthcare: the rise of "vibe coding" where non-programmers use AI like Anthropic's Claude to create functional code, creating potential operational risks from undocumented projects, and increasingly sophisticated AI deepfakes from tools like Google's VO3 that cybercriminals are weaponizing for phishing attacks. He emphasizes the need for healthcare leaders to inventory AI coding projects and prepare defenses against deepfake-based social engineering, while previewing his upcoming discussion on North Korean cyber operations targeting Western companies.
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May 26, 2025: Ryan Pfeffer, Head of Engineering at Notable, joins Sarah for the news. How are healthcare CIOs navigating the overwhelming influx of AI vendors in a market projected to exceed $500 billion by 2032? The conversation explores the practical challenges of integration, testing processes, and the importance of transparent, explainable features. How is natural language processing transforming healthcare communication and documentation? Ryan shares compelling success stories of staff freed from mundane administrative tasks, from managing faxes to streamlining prior authorizations. As AI literacy becomes what Shopify's CEO called "essential for workforce survival," what is the right balance between automation and human interaction in healthcare, and how should leaders prioritize AI investments amid the hype?
Key Points:
- 01:05 AI Vendor Surge in Healthcare
- 08:01 NLP in Healthcare Communication
- 14:31 AI as an Essential Skill
- 18:25 Balancing Automation and Human Interaction
News Articles:
- CIOs Navigate AI Vendor Surge Amid $504 Billion Healthcare Market Boom
- NLP Transforms Healthcare Communication Through Advanced Language Processing
- Shopify CEO’s Memo Signals AI Integration as Essential for Workforce Survival
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Drex covers in-depth look at the ongoing ransomware attack on Kettering Health, attributed to the Interlock gang known for double extortion tactics - stealing data before encrypting systems. The health system demonstrates exemplary crisis communication while maintaining operations and warning patients about related scams. Next, the Scattered Spider cybercriminal group shifts focus to European retail, using social engineering tactics and freelancer networks to target help desks and employees for credential theft. Finally, a massive data scraping incident exposes 1.2 billion Facebook records on dark web marketplaces, including names, emails, birthdays, and phone numbers. Essential updates for healthcare security professionals navigating today's threat landscape.Remember, Stay a Little Paranoid X: This Week Health LinkedIn: This Week Health Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer
Drex covers three critical cybersecurity stories in healthcare: Kettering Health Network's ransomware crisis affecting 14 hospitals with patient data at risk, a landmark $700,000 civil penalty against Breach Forums founder Connor Fitzpatrick, and the release of Have I Been Pwned (HIBP) 2.0 with enhanced breach monitoring capabilities. Stay informed on the latest healthcare security threats and solutions.
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May 26, 2025: Amy Oliver, VP of Marketing at Panda Health, joins Sarah for the news. What does World Health Day 2025's focus on maternal health reveal about global disparities, and how can digital solutions bridge these gaps? The conversation delves into alarming statistics showing the United States has the highest maternal mortality rate among developed nations, with 80% of these deaths being preventable. How are states addressing social determinants of health for pregnant Medicaid beneficiaries, and what role does technology play in connecting clinical care with social services? Sarah and Amy examine the Commonwealth Fund's 2024 State Scorecard, highlighting dramatic geographic disparities in women's health outcomes across America, discussing how health systems can tailor strategies to address regional challenges and implement digital tools that track improvement metrics.Key Points:* 01:49 World Health Day 2025 * 07:29 Social Determinants * 10:23 Technology and Maternal Health * 16:55 Innovation and Women's Health
News Articles:* World Health Day 2025 Spotlights Maternal and Newborn Health * Addressing Social Determinants for Pregnant and Postpartum Medicaid Beneficiaries
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Learn about a new VMware Tools vulnerability allowing privilege escalation, Microsoft's Patch Tuesday releasing fixes for 70 vulnerabilities including 5 actively exploited zero-days, and Apple's comprehensive OS updates. The episode highlights the importance of patching industrial control systems from Siemens, Schneider Electric, and Phoenix Contact that may be present in healthcare facility automation, EV charging, and data center power systems.
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In this episode, Drex covers three key security stories: the HSCC's "On the Edge" report on rural healthcare cybersecurity vulnerabilities, Mossimo's security breach affecting their manufacturing operations, and the hacking of LockBit ransomware gang which exposed Bitcoin wallets and negotiation messages. Drex also mentions his panel at HIMSS Southern California on healthcare cybersecurity.
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May 12, 2025: Drex DeFord and Sarah Richardson join Bill for the news. How do you prioritize when everything seems urgent? The group shares stories of impossible expectations and political realities while debating the true cost of innovation in healthcare. Bill, Drex, and Sarah discuss the rising number of CXOs who are shifting to new jobs throughout the industry. With insider insights, this discussion pulls back the curtain on what it really takes to lead technology in an industry where lives, not just dollars, hang in the balance.Key Points:* 02:57 Governance Expectations Rising * 15:55 Mass CIO Job Shifts * 17:59 The Importance of Networking and Fit * 23:03 Personal Experiences and Career Advice
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In this episode, Drex highlights former HCA CSO Paul Connolly's practical cyber insurance guidance, introduces OpenAI's new "Operator" AI agent that can independently perform web tasks, and examines the emerging organizational risks of "shadow AI" as employees implement unauthorized AI solutions in their workflows without proper oversight.
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Drex DeFord covers critical security updates affecting healthcare organizations. Ascension Health is notifying hundreds of thousands of patients about security incidents involving third-party partners. UnitedHealth Group has deployed thousands of AI applications across their operations. A new study reveals alarming password practices, with 8-character passwords and common words still widely used. Microsoft is making all new accounts passwordless by default to combat these vulnerabilities.
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May 5, 2025: Christian Boucher, Head of Healthcare Strategy and Solutions at Island, joins Drex for the news. They discuss the recent VMware price shock situation, diving into a deeper industry-wide issue: what happens when healthcare becomes overly dependent on specific technology pillars? Are health systems flexible enough to pivot when market forces dramatically shift the technology landscape? Throughout their discussion, Christian emphasizes the value of community collaboration in solving these complex problems, suggesting the future lies in healthcare organizations working together to test emerging technologies rather than each institution going it alone. Key Points:* 06:41 A Vital Community * 07:47 VMware and Price Shock * 11:05 Adapting to Tech Changes * 18:29 Technology Next Steps
News Articles1. Healthcare’s Cybersecurity Problem Escalates – How Should Providers Respond? 2. The VMware Price Shock: A Wake-up Call for Healthcare IT
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Drex covers essential cybersecurity reports including the HIMSS Survey, Cincinnati's Healthcare Cybersecurity Benchmarking Study, CrowdStrike's 2025 Global Threat Report, and Verizon's DBIR. Also highlighted: an Oracle engineering error affecting 45 hospitals' EHRs, Yale New Haven's breach impacting 5.5 million patients, and Blue Shield of California's Google Analytics configuration mistake exposing 4.7 million patients' data.
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Drex covers three critical cybersecurity stories: The FBI's annual Internet Crime Complaints Center report revealing a 9% increase in ransomware attacks and 67 new ransomware variants; JP Morgan Chase's CISO's open letter on third-party supply chain vulnerabilities; and a major data breach at Work Composer exposing 21 million employee screenshots stored in an unsecured Amazon S3 bucket. Key lesson: properly secure your cloud storage configurations.
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April 28, 2025: Laura O'Toole, CEO of SureTest, joins Sarah for the news. What strategies can healthcare leaders implement to demonstrate measurable ROI while addressing staff burnout and retention issues? The conversation delves into the delicate balance between innovation and change management, revealing how automation can empower healthcare professionals to focus on true, meaningful work. Laura shares valuable insights on building trust during digital transformation, emphasizing that leadership and connection remain at the heart of successful implementation strategies that create sustainable efficiency gains.Key Points:* 02:08 A New Perspective on Chasing ROI * 07:26 Case Studies and Real-World Examples * 11:23 Cybersecurity and Virtual Healthcare * 18:54 Navigating Workforce Challenges * 22:54 Strategic Adoption * 27:42 2026 Headline Hopes
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Drex covers three urgent cybersecurity threats: a cybersecurity CEO caught installing malware on hospital computers in Oklahoma, government systems shutdown in Abilene following a cyber attack, and a dangerous malware campaign targeting Cisco WebEx users. Learn how employee vigilance stopped the hospital breach, how Texas is responding to reduced federal cybersecurity support, and critical steps to protect your organization from the WebEx vulnerability.
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Drex covers three key security stories: Secretary of Defense Pete Hegseth's alleged sharing of classified information via Signal, resulting in a 13% increase in Signal usage; CISA recommendations following two Oracle breaches affecting healthcare customers and Cloud login data; and crosswalk buttons being hacked to play AI-spoofed voices of tech executives due to unchanged default passwords.
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April 21, 2025: Nikhil Buduma, Co-Founder and Chief Scientist of Ambience Healthcare, discusses healthcare's past and how AI is shifting its future. As Nikhil reflects on 25 years of hospital operations evolution they contemplate whether the administrative burden placed on clinicians was an unintended consequence of digitization. What could healthcare look like in the next decade if AI becomes the steward of continuous patient care, allowing physicians to practice at the top of their license while focusing on meaningful human connection? Key Points:* 03:02 Reducing Clinician Burden with AI * 08:39 Evolution of Hospital Operations * 14:35 Future of Healthcare: 2030 and Beyond * 19:20 Cloud Computing in Healthcare
News Articles: * AI Doctors Surpassing Human Physicians in History Taking and Diagnosis * Evolution of Hospital Operations Over 25 Years * Healthcare's Misunderstanding of Cloud Computing
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Drex covers three critical security stories: the government's reversal of its decision to defund Mitre's Common Vulnerability and Exposure (CVE) program, a ransomware attack on DaVita's 3,100+ dialysis facilities across 14 countries, and former CISA Assistant Director Chris Krebs' resignation from Sentinel One following an executive order targeting him.
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Drex discusses significant disruptions in federal cybersecurity leadership, including the investigation of former CISA Director Chris Krebs, government officials withdrawing from the RSA Security Conference, and potential 40% personnel cuts at CISA. Drex emphasizes that healthcare organizations should not expect federal cybersecurity assistance and must instead build their own community of security partners and resources.
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April 14, 2025: George Pappas, CEO of Intraprise Health, joins Drex DeFord for the news. The conversation explores Chris Hughes' insights on how machine-readable security controls and dynamic monitoring could revolutionize cybersecurity frameworks. How are rural hospitals surviving in a landscape where financial constraints clash with escalating security demands? The discussion takes a critical look at the regulatory environment, where HIPAA audits have been sparse since 2017 despite record-breaking breaches. George illuminates the complex intersection of healthcare economics, regulatory oversight, and cybersecurity imperatives that organizations must navigate. Key Points:* 02:09 Discussion on GRC and Cybersecurity * 08:14 Microsoft's Rural Hospital Program * 13:37 Upcoming HIPAA Audits and Challenges
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Drex examines The alarming rise of intimate deepfakes targeting primarily women and children, with 18 states currently offering no legal protection against these digital sex crimes. Various state legislative efforts including Montana's focus on combating political deepfakes, particularly within 60 days of elections; and OpenAI's first investment in cybersecurity through a $43 million funding round for Adaptive Security, a company specializing in training organizations to recognize deepfake attacks and phishing threats.
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Kate Gamble and Sarah Richardson explore Apple's reported development of an AI-powered health coach, potentially branded as "Quartz." They discuss how this technology would leverage Apple Watch and iPhone data to provide personalized health advice on sleep, activity, stress, and mental wellbeing. The hosts examine the implications for healthcare IT leaders, including privacy considerations with on-device AI processing, integration challenges with clinical workflows, and changing patient expectations.
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April 10, 2025: Sarah Richardson and Kate Gamble examine the proposed merger of the Agency for Healthcare Research and Quality (AHRQ) with the Assistant Secretary for Planning and Evaluation to create the new Office of Strategy. They explore expert concerns about potential reductions in safety research and disruptions to quality initiatives, including AHRQ's goal to reduce patient and workforce harm by 50% by 2026.
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Drex covers three critical cybersecurity stories: Oracle's evolving response to two separate breaches affecting healthcare customers, with the company gradually changing its stance from denial to downplaying the significance of compromised data. Next Arizona-based Simon Med imaging practice facing multiple federal class action lawsuits after the Medusa cyber gang stole sensitive information from over 132,000 patients across seven states. Ukraine's innovative cyber warfare tactic of planting malware on drones that are captured by Russian forces, creating a cybersecurity trap when Russians attempt to study or reprogram the devices.
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April 9, 2025: Kate Gamble and Sarah Richardson discuss a class action lawsuit filed against Penn Medicine regarding its exclusive contract with Independence Blue Cross. The hosts explore how this exclusivity affects patient choice, healthcare access, and market competition in the Philadelphia region. The conversation highlights the growing national scrutiny of healthcare consolidation and encourages IT leaders to evaluate whether their partnerships and systems enhance or restrict patient choice.
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April 8. 2025: Sarah Richardson and Kate Gamble discuss critical strategies to address emergency department boarding, a significant patient safety concern. They explore key recommendations from the AHRQ summit, including public reporting standards, real-time regional bed tracking systems, payment incentives, and alternatives for psychiatric patients.
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April 7, 2025: Drex DeFord joins Bill Russell for the news. As Oracle faces scrutiny over a potential security breach affecting their cloud infrastructure, how should healthcare organizations respond when transparency is lacking from major vendors? The conversation then tackles the VMware price shock that's disrupting IT budgets across healthcare, prompting leaders to consider: when is the right time to escape vendor lock-in, and what hidden costs lurk behind seemingly simple transitions? Throughout the episode, Bill and Drex share candid insights on CIO career dynamics, challenging listeners to reflect on what truly defines success in healthcare IT leadership beyond mere longevity.
Key Points:
- 00:40 Oracle Cloud Breach Questions
- 04:53 Google Health AI Updates
- 10:46 VMware Price Shock Series
- 15:34 CIO Career Moves and Leadership Insights
- 24:21 Future of Healthcare Software
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April 7, 2025: Drex DeFord joins Bill Russell for the news. As Oracle faces scrutiny over a potential security breach affecting their cloud infrastructure, how should healthcare organizations respond when transparency is lacking from major vendors? The conversation then tackles the VMware price shock that's disrupting IT budgets across healthcare, prompting leaders to consider: when is the right time to escape vendor lock-in, and what hidden costs lurk behind seemingly simple transitions? Throughout the episode, Bill and Drex share candid insights on CIO career dynamics, challenging listeners to reflect on what truly defines success in healthcare IT leadership beyond mere longevity.
Key Points:
- 00:40 Oracle Cloud Breach Questions
- 04:53 Google Health AI Updates
- 10:46 VMware Price Shock Series
- 15:34 CIO Career Moves and Leadership Insights
- 24:21 Future of Healthcare Software
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Class action lawsuits have been filed against Oracle in Texas following recent cyber incidents, with lawyers alleging poor security framework, inadequate staff training, and failure to implement preventative software. The Health Sector Coordinating Council's cybersecurity working group testified to Congress about medical device security and the suspended HIPAA security rule update, citing unrealistic cost estimates and implementation challenges. Additionally, critical zero-day vulnerabilities in Apple devices require immediate updates, plus a warning about a GPS app with 320,000 downloads that could allow stalkers to steal location data in real time.
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April 3, 2024: Kate and Sarah break down Google Health's six groundbreaking AI initiatives. They explore how these innovations—from enhanced health information in search results to medical records APIs and AI-powered disease detection—are reshaping healthcare delivery worldwide. The hosts discuss practical implementation considerations for healthcare IT leaders, including interoperability challenges, data security requirements, ethical AI governance, and strategies for effective pilot programs.
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April 3, 2024: Sarah and Kate examine Sanford Health's successful implementation of ambient AI documentation tools. After an initial pilot with 100 clinicians, the South Dakota-based health system is now expanding to an additional 200 clinicians—with 100% of pilot participants reporting they would be "extremely disappointed" if the tool was taken away. Learn how this AI implementation is addressing physician burnout, streamlining documentation processes, and creating a model for successful clinical technology adoption that other health systems can follow.
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April 2, 2025: Kate and Sarah discuss RWJ Barnabas Health's innovative partnership with Uber Health to provide free transportation for underserved patients. They explore how this initiative significantly reduces no-show rates, improves care continuity, and addresses critical social determinants of health.
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Drex covers two separate Oracle security incidents affecting healthcare organizations. The Rose87168 hacking group claims to have stolen 6 million user records from Oracle Cloud, now for sale on the dark web. Oracle denies the breach, but independent researchers confirm data authenticity. A second breach on older Cerner servers (not yet migrated to Oracle Cloud) exposed patient medical information, with hackers attempting to extort several US healthcare organizations. The full scope of affected organizations and patients remains unknown but healthcare customers report dissatisfaction with Oracle's lack of transparency and response to these incidents.
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April 1, 2025: Sarah and Kate explore the critical role trust plays in healthcare IT transformation. They discuss how trust accelerates adoption of new technologies, why leadership consistency builds credibility, and practical ways to measure trust within your organization. Learn why even the best digital initiatives can stall without proper stakeholder trust and how cybersecurity efforts depend on being seen as trusted protectors rather than just enforcers.
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Drex covers a major security breach where Trump administration officials shared classified military operation details via Signal chat with an unauthorized reporter, Broadcom's release of critical security updates for VMware tools addressing high-severity vulnerabilities, and a dramatic HHS restructuring that eliminates 10,000 positions, reduces divisions from 28 to 15, and transfers key healthcare security offices including ASPR to CDC and realigns the Office of Civil Rights overseeing HIPAA compliance.
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March 31, 2025: Sarah Richardson and Drex DeFord of This Week Health explore the most impactful events in healthcare today. As cybersecurity regulations continue to advance, how do struggling systems keep up? They discuss the recent Johnson & Johnson investment of $55 billion in healthcare and what the current financial landscape means for innovation. Lastly, governance continues to be a complex issue for system leaders, but the solution could be as simple as saying “no”.
Key Points:
- 02:56 Regulatory Security Challenges
- 07:03 J&J $55 Billion Investment
- 13:07 AI and Health Tech Investments
- 16:40 Learn to Say No
News Articles:
- Cyberattacks spark credit downgrades at 2 systems
- Johnson & Johnson Announces $55 Billion Investment in U.S. Healthcare.
- Venture Capitalists Focus on AI to Drive Healthtech Growth.
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March 28, 2025: Kate Gamble and Sarah Richardson explore an innovative approach to EHR training that uses escape rooms to engage nurses. They discuss how these interactive experiences improve engagement, promote teamwork, develop critical thinking skills under pressure, create a safe space for making mistakes, and offer cost-effective training solutions. The hosts highlight how this approach transforms traditional EHR training from passive learning to experiential learning, resulting in better knowledge retention and improved system adoption.
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March 27, 2025: Sarah Richardson and Kate Gamble analyze the recent congressional funding bill's impact on healthcare. They discuss five key provisions: extended Medicare telehealth flexibilities, continued hospital-at-home programs, delayed Medicaid DSH payment cuts, financial relief for rural hospitals, and the lack of measures to avert physician pay cuts. The hosts provide actionable insights for healthcare IT leaders on adapting technology strategies and budgets to navigate these policy changes.
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March 26, 2025: Sarah Richardson and Kate Gamble discuss the significant shift from volume-based to value-based physician compensation models and what this means for healthcare technology leaders. They explore how this reform requires enhanced data tracking capabilities, EHR evolution, AI integration, and cybersecurity protocols while addressing physician burnout concerns. The conversation highlights critical questions CIOs, CTOs, CMIOs, and CISOs should be asking to ensure their technology infrastructure supports these compensation changes effectively and equitably.
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Drex covers reports of an alleged Oracle Cloud security incident affecting login infrastructure with over 6 million records at risk across 140,000 tenants (though Oracle denies any breach), and 23andMe's bankruptcy filing. Security recommendations include rotating credentials, resetting passwords for Oracle Cloud users, and downloading then deleting personal genetic data from 23andMe as a precautionary measure.
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March 25, 2025: Kate Gamble and Sarah Richardson discuss how fear-based leadership impacts healthcare organizations. They explore how fear stifles innovation, paralyzes decision-making, erodes trust, and contributes to burnout. Key takeaways include strategies to foster psychological safety, implement data-driven decision-making, and promote cross-functional collaboration to overcome fear-based leadership challenges in healthcare IT.
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Drex discusses Google's massive $32 billion acquisition of cloud security company Wiz and what it means for healthcare cloud infrastructure. Learn about the recent CISA employee firing controversy and subsequent court-ordered reinstatements. Plus, discover how states are competing to recruit displaced federal cybersecurity professionals - creating a potential hiring opportunity for healthcare organizations.
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March 24, 2025: Brad Marsh (BSN, RN, CEN, CHISL) EVP for Government, Health, and Security Technology at First Health Advisory, joins Drex for the news. How do we protect healthcare systems when everyday medical devices become potential security vulnerabilities? The conversation examines why governance matters more than acquiring new security tools, how organizations should approach comprehensive risk assessment, and what healthcare leaders can learn from the operational strategies of both military deployments and cyber attackers themselves.
Key Points:
- 03:45 Ransomware in Medical Devices
- 09:47 Governance vs. Tools
- 13:02 Understanding and Mitigating Risk
News Articles:
- Ransomware gang encrypted network from a webcam to bypass EDR
- Cybersecurity's Future Is All About Governance, Not More Tools
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March 21, 2025: Kate Gamble and Sarah Richardson examine the implications of recent NIH budget cuts on healthcare technology and research. They discuss how major institutions like Johns Hopkins face massive funding reductions, the impact of proposed caps on indirect research costs affecting IT infrastructure, and potential threats to America's leadership in scientific innovation.
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2Drex discuss CSA's decision to cut $10 million in funding to the Center for Internet Security's management of MS-ISAC and EI-ISAC programs, which coordinate critical threat information for state, local, and election infrastructure. Meanwhile, a new ransomware gang called Mora 0 0 1 is targeting 49 firewalls by exploiting known vulnerabilities to gain initial network access. The FBI and CISA have also issued warnings about the Medusa ransomware-as-a-service, which has attacked over 300 victims across multiple industries including healthcare since February.
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March 20, 2025: Sarah Richardson and Kate Gamble discuss Satya Nadella's recent comments on AI's limited value generation despite massive investments. They explore the gap between AI expectations and outcomes in healthcare, examining productivity challenges, cost-benefit concerns, and security implications.
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March 19, 2025: Troy Ament, Industry Leader for Healthcare at Palo Alto Networks Joins Drex for the News. The conversation delves into the importance of establishing relationships with law enforcement before a crisis occurs and why including them in tabletop exercises is crucial. Troy examines why threat actors deliberately target healthcare systems during weekend hours when staffing is minimal. From DDoS attacks serving as distractions to threat actors contacting board members directly, this episode provides an insider's view of today's cybersecurity landscape.
Key Points:
- 03:03 The FBI and Cyber Threats
- 07:36 Ransomware Attack Patterns
- 12:31 Distributed Denial of Service (DDoS) Attacks
- 15:52 Personal and Organizational Cybersecurity
News Articles:
- This is the FBI, open up. China's Volt Typhoon is on your network
- Investigator says differing names for hacker groups, hackers studying investigative methods hinders law enforcement
- X suffered a DDoS attack. Its CEO and security researchers can’t agree on who did it.
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Kate Gamble and Sarah Richardson discuss Epic's initiative to integrate AI agents into its EHR system, exploring the impact on healthcare organizations. They examine key benefits including AI-powered clinical documentation through Nuance's Dragon Ambient Experience, patient self-service through MyChart, predictive analytics for early intervention, and enhanced interoperability.
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March 17, 2025: John Kirkman, VP of Government, Healthcare, and Education from Island, joins Drex for the news. With organizations managing an average of 76 different security tools—up from 64 the previous year—what approaches to rationalization and accountability might create more sustainable security postures? As John introduces the concept of user-centric guardrails rather than purely data-focused defense strategies, the discussion illuminates potential paths forward for an industry where security breaches have become a weekly headline.
Key Points:
- 03:07 Cybersecurity Governance Advancements
- 09:50 Rural Cybersecurity Challenges
- 13:25 Data Breach Updates
News Articles:
- Cybersecurity's Future Is All About Governance, Not More Tools
- Up to $75M needed to fix up rural hospital cybersecurity as ransomware gangs keep scratching at the door
- 560,000 People Impacted Across Four Healthcare Data Breaches
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Critical Microsoft Patch Tuesday release includes near-record number of zero-days with six already being exploited. Apple releases patches for Safari browser engine affecting all devices. Analysis of leaked Black Basta ransomware gang chat logs reveals valuable insights on attack strategies and evasion techniques. Recent DDoS attack against X (formerly Twitter) remains largely unattributed despite claims from hacker group DarkStorm and debunked assertions about Ukrainian IP addresses.
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March 14, 2025: Kate Gamble and Sarah Richardson discuss the impending telehealth policy cliff set for April 1st, 2025. They examine how the expiration of pandemic-era flexibilities will impact healthcare organizations, particularly regarding originating site requirements and reimbursement structures. The hosts outline how these changes may create access challenges for rural and underserved populations while requiring organizations to reassess their HIPAA compliance standards.
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March 13, 2025: Sarah Richardson and Kate Gamble discuss NYU Langone Health's groundbreaking integration of Amazon One palm scanning technology for patient check-ins. They explore how this contactless biometric system is streamlining the authentication process with six nines accuracy while maintaining HIPAA compliance.
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March 12, 2025: Jacob Hansen, Chief Product Officer at AvaSure, joins Bill for the news at HIMSS 2025. How will the delicate balance between augmentation and automation reshape clinical workflows? As Jacob envisions a future where AI models collaborate without human intervention, what does this mean for patient care across the continuum? With healthcare margins under pressure, the discussion highlights the critical need for open systems that deliver immediate ROI while enabling different platforms to leverage each other's capabilities.
Key Points:
- 03:44 Leadership and AI Integration
- 05:38 Five Years Out in Healthcare
- 12:02 Open Systems and Interoperability
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Drex analyzes three significant cybersecurity developments: the widespread outage of a major social media platform (formerly Twitter) caused by a DDoS attack claimed by hacker group Dark Storm Team, NIST's recent addition of the "govern function" to their cybersecurity framework that emphasizes optimizing existing tools over acquiring new ones, and concerning reports that OpenAI's latest GPT-4.5 model hallucinates 37% of the time, raising important questions about AI reliability for everyday users.
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March 11, 2025: Kate Gamble and Sarah Richardson discuss the alarming trend of violence in healthcare settings, highlighted by recent shootings at Honor Health Scottsdale Shea Medical Center and UPMC Memorial Hospital.
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March 10, 2025: Our three former CIOs Sarah Richardson, Drex DeFord, and Bill Russell discuss the news from the floor of HIMSS 2025 in Vegas. What's the difference between robotic process automation and emerging agentic AI systems that adapt to changing conditions? As cybersecurity threats evolve with AI assistance, how can health systems make security training engaging rather than tedious? The conversation shifts to concerns about upcoming telemedicine reimbursement changes and their potential impact on vulnerable populations. Looking three to five years ahead, what happens when AI assistants begin supporting patients in their daily health decisions? Join as Sarah, Drex, and Bill contemplate a future where personalized health agents might fundamentally reshape where and how patients receive care.
Key Points:
- 02:32 AI in Healthcare: Current Views
- 08:28 AI Cyberthreats
- 12:45 Telemedicine and Policy Changes
- 17:37 Future of Personalized Healthcare
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Broadcom reports three actively exploited zero-day vulnerabilities affecting VMware ESXi, Workstation, and Fusion products that require immediate patching. Leaked chat logs from the Black Basta ransomware group reveal internal conflicts, operational tactics, and efforts to circumvent cybersecurity tools. Lastly, A demonstration of Sesame's new voice AI technology shows concerningly realistic capabilities that could potentially lead users to inadvertently share private information.
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March 7, 2025 Kate Gamble and Sarah Richardson examine Paul Keckley's comprehensive report on "The Perfect Storm Facing Healthcare Workforce." They break down eight critical issues shaping healthcare's workforce challenges.
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March 6, 2025: Sarah Richardson and Kate Gamble discuss Ohio becoming the first state to mandate hospital price transparency. The hosts explore the technical challenges CIOs face in implementing these requirements, potential impacts on hospital-insurer negotiations, and implications for healthcare competition as similar legislation is being considered in Hawaii, Oregon, Pennsylvania, and Washington.
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March 5, 2025: Christian Boucher, Head of Healthcare Strategy and Solutions at Island, joins Drex for the news. How can healthcare organizations better leverage cloud solutions to shift IT resources from merely "keeping the lights on" to actually improving clinical workflows? How might healthcare leaders create more meaningful partnerships with clinicians to ensure technology enhances rather than hinders patient care? The conversation explores the delicate balance between standardization and customization in healthcare IT.
Key Points:
- 02:58 Discussing Healthcare Cloud Adoption
- 08:48 Transformative Steps for Healthcare
- 16:30 Conclusion and Final Thoughts
News Articles:
- Healthcare Still Doesn't Understand the Cloud
- Beyond the Status Quo: 16 Transformative Steps for Healthcare in the Digital Age – Part 1
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March 4. 2025: Kate Gamble and Sarah Richardson discuss Banner Health's innovative "Text the CEO" program that has revolutionized patient feedback collection. The initiative allows patients to text feedback directly to leadership via SMS or QR codes, creating immediate communication channels between patients and executives.
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According to Kroll's cyber risk team, healthcare leads as the most breached industry in 2024 at 23% of all incidents, with medical data valued up to $1,000 on dark markets compared to just $5 for credit card information. Drex provides updates on the Change Healthcare breach one year later, noting that notifications are still ongoing for the incident that affected nearly half of all Americans. The episode concludes with a spotlight on "Have I Been Pwned," a valuable resource for checking if your email has been compromised in data breaches, which now tracks nearly a thousand separate breach incidents.
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March 3, 2025: Laura O’Toole, Founder and CEO of SureTest, joins Bill for the news. They discuss what makes a conference experience truly valuable in healthcare for both health leaders and vendors. Laura shares insights on meaningful relationship-building versus transactional sales approaches, explaining how pre-work determines conference success long before booths are even set up. As the conference winds down, Laura advises on measuring success beyond lead generation, emphasizing how authentic connections create a more lasting impact.
Key Points:
- 03:11 Effective Conference Strategies
- 05:04 Meaningful Connections over Leads
- 09:51 Sales and Relationship Building
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Febuary 28, 2025: Kate Gamble and Sarah Richardson discuss potential implications of leadership changes at HHS on healthcare policy, technology, and operations. Learn how healthcare leaders can stay informed about policy shifts affecting compliance requirements, maintain public trust, and navigate complex dynamics in healthcare administration.
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Darkula's new "Darkula Suite" phishing-as-a-service platform that makes creating sophisticated phishing campaigns accessible to non-technical users. Then, Warby Parker's $1.5 million fine for a 2018 security breach affecting nearly 200,000 customers. Lastly, CrowdStrike's Chief Security Officer Sean Henry announcing his retirement after serving as a key executive at the company
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February 27, 2025: Sarah Richardson and Kate Gamble discuss the critical physician shortage facing U.S. healthcare, with projections showing a deficit of up to 124,000 physicians by 2034. Learn how health systems are implementing innovative solutions, from Ochsner's $5M workforce development programs to expanded telehealth and advanced practice provider integration.
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February 26, 2025: Jacob Hansen, CPO of AvaSure, discusses their new groundbreaking virtual assistant Vicky while exploring the possibilities and difficulties of managing multiple AI systems in a single room. How will the delicate balance between technological advancement and patient privacy shape the future of healthcare delivery? What does the future hold as healthcare technology continues to evolve, and how will the arbitration of these various systems impact the quality and efficiency of patient care?
Key Points:
- 02:02 Introducing Vicky
- 05:48 Patient Privacy
- 07:24 Third-Party Integrations
- 09:21 Enhancing Patient Experience
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February 25, 2025: Kate Gamble and Sarah Richardson discuss Tufts University and Kaiser Permanente's groundbreaking Food is Medicine National Network of Excellence. The initiative brings together major healthcare organizations including Blue Cross Blue Shield NC, CVS Health, and Geisinger to integrate food-based interventions into standard medical care.
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February 24, 2025: Toby Eadelman, CTO of AvaSure, explores the intricate dance between technological advancement and healthcare delivery. With China's DeepSeek challenging U.S. AI dominance will it force more innovation? As healthcare systems grapple with increasing energy demands due to AI technology, how do we ensure that our pursuit of cutting-edge solutions doesn't overshadow our primary mission of improving patient care?
Key Points:
- 02:25 DeepSeek Industry Shifts
- 11:10 Ambient Technology Impact
- 19:34 The Energy Issue
News Articles:
- DeepSeek's Popular AI Apps Raise Alarms Over Security and Privacy Risks
- BayCare Pilots AI Voice Tech to Streamline Nursing Documentation
- Tech Giants Pursue Direct Power Plant Access Amid Grid Congestion Concerns
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February 21, 2025: Kate Gamble and Sarah Richardson explore the influence of healthcare's top billionaires on industry innovation and digital transformation. They discuss the balance between profit-driven advancement and patient care, implications for CIOs, and the role of wealth concentration in healthcare technology investments.
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Drex covers major developments in cybersecurity including significant staffing changes at CISA, where the DOJ has laid off 130 employees and controversially granted facility access to 19-year-old Edward Korrestien. We also discuss a critical vulnerability (CVE-2025-0111) discovered in Palo Alto firewalls that requires immediate attention. The episode concludes with news of HealthNet Federal Services receiving an $11.2M fine for falsely certifying cybersecurity compliance in their TRICARE program administration.
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February 20, 2025: Sarah Richardson and Kate Gamble examine UPMC's Medicaid contingency planning amid what Brendan Harris calls "a scary time" for health systems. The episode explores how shifting eligibility requirements and budget constraints are affecting healthcare delivery, while discussing how CIOs can leverage data analytics and security measures to navigate these changes.
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February 19, 2025: Sarah Richardson and Kate Gamble explore the accelerating trend of hospital systems acquiring urgent care centers. Learn why major healthcare players are investing in urgent care, the challenges of IT integration, and how this strategic move impacts patient care delivery and market competition.
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Drex covers the alleged breach of OmniGPT affecting 30,000+ users with 34M+ exposed messages. Then, sophisticated deepfake scam using Italian defense minister's voice targeting business leaders. Lastly, a growing partnership between financial cybercriminals and state-sponsored hackers from Russia, China, and Iran.
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February 18, 2025: Sarah Richardson and Kate Gamble discuss University Hospitals' innovative $3 million investment in mixed-income housing in Cleveland's Hough neighborhood. Learn how this strategic investment model combines healthcare outcomes with community development, using data analytics to track impact on ER visits and long-term health outcomes.
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February 17, 2025: George Pappas, CEO of Intraprise Health, dives into the evolving landscape of healthcare cybersecurity. What separates mere compliance from genuine organizational protection as organizations grapple with increasing regulatory pressures and the imminent HIPAA security rule update? The discussion explores these critical questions while examining the convergence of various security frameworks and the industry's shift toward more rigorous security standards.
Key Points:
- 03:41 HIPAA Security Rule Update
- 05:43 Third-Party Risk Management
- 08:24 Frameworks and Compliance
News Articles:
- Healthcare CIOs Prepare For HIPAA Update
- Chubb Report Reveals Cybersecurity as Leading Risk Threatening Business Growth, with Technology Disruption Following Closely Behind
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February 14, 2025: Sarah and Kate explore cutting-edge advancements in cardiac care, where engineering and medicine converge to revolutionize heart health. PhD students at Texas A&M’s School of Engineering Medicine are pioneering research in biomechanical modeling and AI-driven diagnostics to predict and prevent heart disease.
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A San Francisco cybersecurity company recently uncovered multiple deepfake attempts by North Korean actors during their hiring process, highlighting a growing concern in technical recruitment. OpenAI has concluded an investigation finding no evidence of a system breach, despite hackers' claims of possessing 20 million user credentials. The claimed data was likely assembled from other sources according to third-party threat intelligence. Additionally, Apple has released important security updates in iOS 18.3.1, requiring immediate attention for all Apple device users.
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February 13, 2025: Sarah and Kate explore how CIOs and healthcare IT leaders can cultivate a culture of humble leadership. Learn how humility enhances psychological safety, improves decision-making, and creates an environment where the best ideas emerge. Discover actionable strategies to balance humility with decisiveness, elevate teams, and drive transformation in healthcare IT.
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February 12, 2025: Artificial intelligence is transforming healthcare, but are hospitals truly ready? Sarah and Kate explore how 65% of U.S. hospitals are implementing AI tools, the gaps in evaluating bias and accuracy, and what leaders must do to ensure responsible AI adoption. Join us as we discuss key findings from a University of Minnesota study, challenges smaller hospitals face with off-the-shelf AI models, and the crucial role of AI governance in mitigating bias.
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February 11, 2025: Despite growing cybersecurity threats, women remain underrepresented in the field, making up only 25% of the workforce—an even smaller fraction in leadership roles. Sarah and Kate explore the barriers women face in cybersecurity, from hiring biases to workplace culture, and discuss the business case for diversity in security teams. Learn how inclusive leadership, mentorship programs, and strategic hiring can help close the gender gap and strengthen cybersecurity resilience.
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Drex explores Health-ISAC's new comprehensive paper addressing the critical aspects of medical device lifecycle security management and cybersecurity responsibilities. He discusses growing concerns among healthcare executives regarding DOGE's takeover of federal systems and its potential impact on regulatory compliance. The episode concludes with an alarming trend where cybercriminals are actively recruiting healthcare employees for insider threats, offering financial incentives for company information.
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February 10, 2025: Drex and Bill Discuss the News. How does the rapid rise of China's DeepSeek AI challenge the dominance of U.S. tech companies? As AI adoption accelerates, are policies and training enough to prevent misuse, or will enterprise browsers and stricter controls become the new standard? And with the future of mergers and acquisitions in healthcare, how can CIOs and CISOs ensure they aren’t integrating unseen security risks? Bill and Drex tackle these urgent questions, exploring the implications of AI-driven disruption, the evolving role of cybersecurity in healthcare, and the critical importance of strategic planning in a rapidly shifting landscape.
Key Points:
- 00:49 Deep Seek AI: The New Contender
- 06:32 Enterprise Browsers: A New Defense
- 10:39 Mergers and Acquisitions in Healthcare
- 16:00 Closing Thoughts and Future Outlook
News Articles:
- DeepSeek's Launch Shakes Markets, Threatens U.S. AI Dominance
- Healthcare poised for 'robust' M&A activity in 2025: PwC
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Ransomware payments saw a 35% decline in 2024—what's driving the drop? Sophos finalizes its $859 million acquisition of SecureWorks, signaling more M&A activity in cybersecurity for 2025. Plus, DeepSeek AI is gaining traction in healthcare, but its data policies raise serious concerns.
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Febuary 7, 2025: Health systems across the U.S. are ramping up IT hiring in 2025, focusing on AI, cloud, and digital transformation. Kate and Sarah discuss key hiring trends in healthcare IT, including the demand for cloud engineers, informaticists, and AI specialists. We explore how CIOs are balancing on-site and remote work, the impact of emerging technologies, and strategies for attracting and retaining top IT talent. Plus, insights from the 229 Summit on staffing challenges, cybersecurity, and the evolving role of IT in healthcare operations.
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February 6, 2025: Since 2008, U.S. hospitals have seen a 30% decline in pediatric inpatient units, leading to longer emergency wait times, increased care delays, and higher costs. Sarah and Kate explore how healthcare IT leaders can leverage telehealth, AI-driven analytics, and hospital network collaboration to mitigate the impact. How can CIOs optimize resource allocation and ensure access to pediatric care?
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February 5, 2025: Sarah and Kate dive into how Intermountain Health’s St. Joseph Hospital successfully revamped its nurse mentoring program to increase retention rates to 97%. By shifting from a one-on-one model to structured group mentoring, this initiative fostered peer support, reduced burnout, and leveraged technology for scalable workforce development.
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Drex dives into a Connecticut health center is notifying over a million patients of a data breach, Maryland’s Frederick Health is battling a ransomware attack disrupting emergency services, and the New York Blood Center is dealing with a cyberattack eerily similar to previous breaches. As cybercriminals increasingly target critical healthcare infrastructure, Drex discusses the urgent need for supply chain redundancy and proactive risk management.
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February 3, 2025: Sarah and Kate analyze key insights from CommonSpirit Health’s CFO, who exposes systemic issues in payer-provider relationships. How can CIOs use technology to combat revenue loss, optimize billing, and improve contract negotiations? We explore automation, AI-driven analytics, interoperability, and real-time dashboards as essential tools for financial stability.
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February 3, 2025: John Kirkman, VP of Government, Healthcare, and Education at Island, explores how enterprise browsers are revolutionizing data security in healthcare and beyond. How can organizations strike a balance between allowing AI innovation and safeguarding sensitive information from accidental exposure? The discussion also touches on third-party risks, the interconnectedness of education and healthcare, and the far-reaching implications of breaches like those the recent Power School breach.
Key Points:
- 05:26 Enterprise Browsers
- 08:45 Healthcare M&A Trends for 2025
- 12:55 Power School Breach Implications
News Articles:
- Employees Enter Sensitive Data Into GenAI Prompts Far Too Often
- Health services: US Deals 2025 outlook
- Millions Impacted by PowerSchool Data Breach
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Drex dives into the latest cybersecurity concerns surrounding DeepSeek, a newly launched Chinese AI platform making waves in the tech world. While its capabilities rival top generative AI models, serious security risks have emerged, including U.S. user data being stored on Chinese servers, major privacy vulnerabilities, and a large-scale cyberattack forcing DeepSeek to limit new signups. Is this a game-changing moment in AI, or a wake-up call for cybersecurity?
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January 31, 2025: Physician burnout remains a critical issue, but how can healthcare IT play a role in breaking down barriers to mental health access? Sarah and Kate explore how enhanced encryption, role-based access controls, and compliance monitoring can protect physician mental health data, reducing stigma and encouraging care.
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January 30, 2025: UCHealth transitions to a virtual IT training model, leveraging uPerform’s digital learning platform to enhance EPIC EHR training. This shift enables self-paced, role-specific learning, improving clinician proficiency, onboarding efficiency, and satisfaction.
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In this episode of The Two Minute Drill, Drex dives into the groundbreaking release of DeepSeek R1, a Chinese AI reasoning model rivaling OpenAI's O1. Next, CISA and FBI warnings about ongoing exploitation of Ivanti cloud application vulnerabilities. Then, the controversial pardon of Silk Road founder Ross Ulbricht and its implications for cybersecurity.
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January 29, 2025: The HHS warns of significant risks tied to private equity ownership in healthcare, including financial instability, reduced transparency, and compromised patient care. In this episode, we explore how these challenges impact IT strategies, compliance protocols, and cybersecurity priorities. From managing staffing reductions to leveraging data analytics and ensuring operational resilience, this discussion provides actionable insights for healthcare leaders navigating private equity’s influence.
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January 28, 2025: Sarah and Kate dive into the Justice Department’s lawsuit against Walgreens critical failures in prescription monitoring and compliance within healthcare. In this episode, Sarah Richardson and Kate Gamble discuss the allegations, the role of healthcare IT in preventing misuse, and actionable steps for CIOs and CXOs to strengthen compliance protocols.
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Drex dives into the lingering impact of OneBlood's cyber event, the surprising challenges of shadow IT—even for hackers—and the fascinating story of the very first ransomware attack. Learn how cyber defenders can gain an edge and discover lessons from the past to fortify your defenses.
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January 27, 2025: Cristian Rodriguez, Field CTO of the Americas at CrowdStrike, joins Drex for the news. How do organizations navigate the blurred lines between groundbreaking innovation and the vulnerabilities of sensitive data co-mingling in AI models? Cristian shares insights on China's sophisticated adversary ecosystem, raising thought-provoking questions about the interconnected nature of global cybersecurity threats. The conversation also explores the delicate balance between collaboration among defenders and the bad actors' ever-evolving tactics.
Article Mentioned 16:54: LLM Agents can Autonomously Exploit One-day Vulnerabilities
Key Points:
- 04:08 AI’s Blistering Speed
- 10:35 Chinese Cyber Threats and Espionage
- 14:45 Cybersecurity Collaboration
- 16:38 Upcoming Global Threat Report
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Drex covers Hewlett Packard Enterprise investigating claims from a hacking group, Intel Broker, who alleges access to sensitive data, including source code and private keys. Next, explore research revealing the risks of employees entering sensitive data into generative AI tools, highlighting governance challenges. Finally, get the latest on Ascension Health’s February 2024 data breach and their ongoing response efforts.
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January 24, 2025: Sarah and Kateevaluate whether virtual healthcare has lived up to the promises made during the pandemic. Join us as we discuss its successes in mental health and chronic disease management, ongoing struggles with patient engagement and outcomes, and the need for equitable access and integration.
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January 23, 2025: Sarah and Kate highlight the critical importance of empowering women in healthcare IT. Learn how fostering inclusive cultures, valuing diverse perspectives, and recognizing women's contributions lead to innovation, better patient care, and stronger organizational reputations.
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January 22, 2025: Explore the leadership concept of practice time versus game time. Drawing parallels from sports, we discuss how fostering low-pressure, practice-oriented environments can drive innovation, build stronger teams, and reduce burnout in healthcare IT. Discover why psychological safety, continuous improvement, and strategic planning are essential to success in high-stakes industries like healthcare.
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Drex dives into three pressing cybersecurity stories. First, Microsoft releases its largest Patch Tuesday update since 2017, with 161 updates addressing critical vulnerabilities. Next, Drex explores the proposed updates to HIPAA regulations, the challenges faced by healthcare organizations, and the importance of moving forward despite resource constraints. Finally, the episode wraps with a call to action for collaborative solutions in healthcare security.
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January 20, 2025: Sarah Richardson and Kate Gamble explore how high schools are transforming the future of healthcare careers amid workforce shortages. What role do partnerships between healthcare systems and educational institutions play in shaping the next generation of medical and IT professionals? As workforce challenges persist, what lessons can leaders draw from these groundbreaking collaborations to address gaps in staffing and prepare for an evolving industry landscape?
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January 20, 2025: Christian Boucher, Head of Healthcare Strategy and Solutions Architecture at Island, Joins Drex for the News. Can healthcare organizations ensure patient data remains secure without stifling productivity? How do enterprises navigate the challenge of "Bring Your Own AI" and the risks of browser vulnerabilities? What role does human behavior play as IT security's weakest link? Through stories of AI misconfigurations, multimillion-dollar fines, and shadow IT's well meaning workarounds, this conversation doesnt shy away from the complexities of balancing accessibility, security, and user needs.
Key Points:
- 01:41 Optum AI Chatbot Breach
- 07:22 Mount Nittany and Online Tracking
- 10:53 Humans: IT Security's Weakest Link
News Articles:
- Optum Restricts AI Chatbot Access After Security Breach Concerns
- Mount Nittany Health Faces $1.8 Million Settlement Over Patient Data Misuse
- Human Error: The Overlooked Threat in Cybersecurity Strategies
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Drex dives into three critical cybersecurity topics: record-breaking cyberattacks in 2024 that impacted over 182 million individuals, the heightened risks during holiday weekends, and the newly proposed changes to the HIPAA Security Rule.
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Drex dives into the growing trend of BYOAI (Bring Your Own AI) and the challenges it brings to organizational security and privacy. He also highlights critical insights from HHS about the overlooked vulnerabilities in IoT, OT, and IOMT devices within healthcare environments. Learn how open communication, innovation, and strategic management can help mitigate these emerging risks while fostering a culture of improvement.
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January 17, 2024: Kate Gamble sits down with Sarah Richardson to unravel the complexities of data literacy and its transformative power in healthcare. What does it take to cultivate a data-driven culture where every team member can confidently engage with and trust the information they use? How do organizations overcome resistance to change, integrate data into clinical workflows, and balance access with security?
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January 17, 2025: Sarah Richardson and Kate Gamble dive into Michael Dowling's thought-provoking article on six priorities for healthcare leaders. They explore questions that resonate deeply with today's challenges: How can leaders foster innovation while maintaining compliance? What does it mean to balance stability and adaptability in a rapidly evolving environment? And how do CIOs model resilience and optimism amid uncertainty?
Michael Dowling: 6 priorities for health leaders in a new era of change and disruption
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Drex continues his coverage on the risks of genetic data at 23andMe and how to delete your data, insights from Amazon's Security Chief on combating cyberattacks, and how CISA’s Pre-Ransomware Notification Initiative is protecting organizations from potential breaches.
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January 15, 2025: Kate Gamble is joined by Sarah Richardson to delve into the HHS-proposed updates to the HIPAA security rule, a move that promises to reshape healthcare cybersecurity. How will clarified security requirements, mandatory risk analyses, and technology inventories redefine the way healthcare organizations protect sensitive data?
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January 14, 2025: Sarah Richardson and Kate Gamble navigate the challenges healthcare organizations face when natural disasters strike, from winter storms in the Midwest to wildfires in Southern California. How can hospitals maintain operational resilience when facing power outages, supply chain disruptions, or evacuations? What does true preparedness look like in a 24/7, 365-day environment?
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Drex covers Arctic Wolf's acquisition of Cylance to boost its XDR platform, a ransomware attack crippling PIH Health's systems, and an extortion attack targeting Rhode Island's public assistance program.
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January 13, 2025: Jason Rose, CEO of Clearsense, explores the delicate balance between accessibility, accuracy, and security in data management. Jason delves into pressing questions: How do organizations tackle the dual challenge of maintaining data integrity while protecting against cyber threats? What cultural shifts are necessary to maximize the value of 20 years of digitized healthcare data? And as mergers and acquisitions reshape the landscape, how can systems ensure efficiency without compromising security?
Key Points:
- 06:35 Data Accuracy and Validation
- 11:51 Security Concerns in Healthcare
- 19:23 Partnerships and Risk Management
- 27:44 Mergers and Acquisitions in Healthcare
- 37:45 Predictions for 2025
News Articles:
- Critical Condition: The Delicate State of Healthcare Data
- HHS Proposes New Cybersecurity Measures to Protect Healthcare Data
- Transform Resolutions into Revolutions for Lasting Personal Change
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Drex reads a holiday cybersecurity poem looking back at the cyber landscape of 2024. Covering topics of Team preparedness, the growing urgency of mitigating supply chain risks in 2025, and the dual-edged impact of AI and IoT innovations in healthcare this is an episode you dont want to miss.
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Drex highlights stories predicting 2025's cyber forecast, highlighting Forrester's prediction of a new era of accountability for CISOs and The White House's Cyber Trust Mark initiative. Lastly, Tampa General Hospital’s $6.8M class-action lawsuit settlement following its 2023 data breach comes to a head.
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Finishing up this three-part series on Leadership. Stay tuned for our Certified Healthcare Technology Manager Certification coming in April.
Drex covers the urgent need for Windows 10 users to upgrade to Windows 11 before support ends on October 25, 2025. Then new developments on Salt Typhoon, a Chinese hacking group, targeting major U.S. telecom carriers like Charter Communications and Windstream. He finishes by covering breaking updates on the Treasury Department breach linked to the Chinese government, impacting the Office of Foreign Asset Control (OFAC).
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Today we discuss how you can accomplish more this year than you ever have. We start a three part series on Leadership.
Tired of AI yet? Sorry, it's here to stay. I remember hearing the same thing about cloud. Well, it didn't go away, it just kept becoming more important. Same is true with AI. I did an experiment of my own to see how this might impact the team makeup. Thought I would share it today.
January 6, 2025: Mick Coady, CTO of Armis, explores the risks of connected devices in healthcare systems to the unforeseen consequences of encrypted messaging apps, this conversation dives into the delicate balance between innovation and risk. How does Walmart's acquisition of Vizio paint a picture of the bigger intersection of consumer tech and privacy? And as global privacy laws evolve, are companies truly prepared to protect sensitive data, or are they playing catch-up?
Key Points:
- 04:27 Messaging Apps and Security
- 08:54 Walmart and Vizio
- 11:58 Genetic Testing Data
- 18:18 Accents and Conclusion
News articles:
- Chinese Cyberattack Targets U.S. Telecoms, Exposing Sensitive Data Risks
- Why Walmart buying Vizio is a much bigger deal than you think
- 23andMe is on the brink. What happens to all its DNA data?
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Drex dives into the growing risks of machine identities, how cybercriminals exploit them, and steps you can take to secure your environment. Drex also shares insights from TechCrunch's 2024 cybersecurity reflections and introduces his Top 24 Breaches of 2024 document.
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January 3, 2025: Bill kicks off the New year with a series on Leadership. In this one he tells a cautionary tale of the isolated leader. Don't be like Bill.
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January 2, 2025: Ever wonder how some CIOs seem ready for the future while others are surprised by events. There is one habit that the best CIOs cultivate in order to stay ahead of the curve. Today Bill discusses.
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December 19, 2024: Sarah and Kate dive into the cutting-edge fitness and wellness tech is revolutionizing personal health. From advanced wearables to recovery tools, this episode dives into the best products for the most active people in your life and their implications for workplace culture. Hear how leaders are integrating these tools into health IT programs, enhancing productivity, reducing costs, and fostering healthier communities.
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December 18, 2024: Drex, Sarah, and Bill Join to discuss the highlights of 2024 and speculate on 2025. How do third-party risks and architectural vulnerabilities in systems like Change Healthcare and CrowdStrike reshape the priorities of CIOs? Can generative AI transition into a mature, reliable force in medicine without disastrous missteps? What does the rise of cybersecurity threats and evolving cloud operations mean for organizational resilience?
Key Points:
- 02:12 Third-Party Risks and Resilience
- 09:08 Generative AI in Healthcare
- 16:43 Mental Health and Access to Care
- 23:15 Looking Ahead to Next Year
- 27:13 Predictions for 2025
- 39:24 This Week Health: Future Plans and Initiatives
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December 17, 2024: arah Richardson and Kate Gamble dive deep into the aftermath of this crisis, exploring the operational, technological, and human impact. Discover how insurers are overhauling security protocols, navigating public outrage, and addressing systemic challenges in claims processes and transparency. Can this tragedy spark meaningful change in a beleaguered healthcare system?
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December 16, 2024: Melissa Pettigrew, Strategic Engagement Manager at Rackspace joins Sarah for the news. As U.S. healthcare organizations invest heavily in AI, cybersecurity, and cloud technologies, how can CIOs strategically allocate budgets to balance short-term needs with long-term goals? What does it take to build infrastructure that is both future-proof and agile enough to meet evolving challenges?
Key Points:
- 03:51 Risk Management
- 05:22 Interoperability and AI Integration
- 08:46 Consumer Burden
- 14:00 Addressing Clinician Exodus
News articles:
- US healthcare spending more on AI, cybersecurity, other IT investments
- Companies Shift Data Breach Costs to Customers, Sparking Backlash Concerns
- Healthcare Faces Clinician Exodus Amid Burnout and EHR Frustrations
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First, a behind-the-scenes look at how AI security testing is pushing boundaries in Silicon Valley. Next, an Atlanta-based medical device company faces operational disruption from a cyberattack. Finally, Krispy Kreme battles an unexpected cybersecurity incident, reminding us that no industry is immune.
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December 13, 2024: Kate Gamble and Sarah Richardson explore how health systems are drawing inspiration from hotels to improve quality outcomes and patient satisfaction. From clean environments to seamless check-ins, discover the unexpected parallels—and how CIOs play a crucial role in this transformation.
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December 12, 2024: The rise of wearable health technology is transforming how patients track their health. But are doctors ready to embrace it? Join Sarah Richardson and Kate Gamble as they explore the tension between innovation and caution in healthcare. From data accuracy concerns to privacy challenges and integration hurdles, this episode dives into the realities of wearables in clinical care. Could these devices empower patients while overwhelming providers?
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December 11, 2024: Lindsey Jarrell, CEO at Healthlink Advisors joins Bill for the news. Together, they unpack how operating margins reflect the lingering struggles of post-pandemic healthcare systems. Are budget cuts and private equity reshaping the future of care delivery? The conversation explores critical questions about the modernization of imaging systems, the role of AI in consulting and clinical workflows, and the growing intersection of regulation, transparency, and bias in healthcare innovation. Are AI advancements in healthcare moving fast enough—or simply infiltrating through enterprise platforms?
Key Points:
- 01:49 Kaufman Hall Report Analysis
- 03:24 Post-Election Healthcare Concerns
- 06:44 RSNA Conference Highlights
- 07:12 AI in Healthcare: Challenges and Opportunities
- 13:07 Future of AI and Healthcare Investments
News articles:
- RSNA president offers 6 ingredients for a 'better AI future'
- Research Reports - Healthcare, Financial, Higher Ed | Kaufman…
- 2024: The State of Generative AI in the Enterprise
Drex explores the fascinating work of Brian Krebs in exposing cybercriminals, Walmart's surprising acquisition of Vizio for customer data, and a British AI invention that fights scammers with humor and wit.
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December 10, 2024: Why are younger professionals gravitating toward female leaders? How are transformational qualities like empathy and collaboration reshaping patient care and IT innovation? Join Sarah Richardson and Kate Gamble as they dive into the data, share personal experiences, and uncover the strategies behind fostering a more inclusive and effective leadership culture.
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December 9, 2024: Brad Marsh, EVP of Government Health Technology & Security at First Health Advisory, joins Sarah for the news. How do clinicians evolve from being cybersecurity vulnerabilities to invaluable assets in the fight for patient safety? What role does federal legislation play in bridging rural and urban healthcare security gaps? Can healthcare systems truly prepare for the increasing reality of 30-day downtimes, and how does that impact continuity of care? Brad offers profound insights into these pressing questions while addressing the importance of integrating cybersecurity at every level of healthcare, from clinical workflows to boardroom strategies.
Key Points:
- 04:35 Legislation and Workforce Challenges
- 10:12 Clinical Impact and Incident Response
- 14:19 Resiliency and Preparedness
- 28:15 Mergers, Acquisitions, and Cultural Integration
News articles:
- 5 things to know about new healthcare cybersecurity bill
- HHS facing challenges as lead agency for healthcare cybersecurity: GAO
- Navigating Cybersecurity Challenges in Healthcare Mergers and Acquisitions
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Drex dives into the Salt Typhoon attack, where Chinese hackers have infiltrated at least eight U.S. telecommunication carriers, accessing private texts, calls, and data from high-profile individuals. Learn about the scope of the issue, why it’s a persistent threat, and practical steps for protecting your communications.
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December 6, 2024: Sarah Richardson and Kate Gamble delve into an unexpected yet vital aspect of healthcare transformation—kindness and music. Inspired by insights from thought leaders at the Mayo Clinic, they explore how these simple yet profound tools can improve patient outcomes, reduce mental health challenges, and even combat clinician burnout. From Neil Diamond's uplifting tunes to innovative patient care strategies, discover how healthcare can evolve beyond technology. Tune in to hear how compassion and creativity might just be the key to holistic healing.
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December 5, 2024: Sarah and Kate step into the future of elder care, discussing the groundbreaking technologies making senior living safer and more efficient. From AI systems that detect pain in nonverbal patients to tools that monitor movements for early health interventions, this episode dives into the cutting-edge innovations redefining care. But it’s not all smooth sailing—ethical questions loom, access disparities persist, and the human touch remains irreplaceable.
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Drex highlights three critical updates for the healthcare and security community: the FBI's alert on holiday-season email scams, the NIH's new AI tool for clinical trial matching, and a data breach affecting over 2,000 veterans at the VHA. Learn actionable tips to safeguard your organization during this season and stay informed on emerging AI healthcare innovations.
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December 4, 2024: George Pappas, CEO at Intraprise Health joins Drex for the news. What must the healthcare industry do to finally turn its patchwork of tools into a unified, human-centric defense system? Can the recent legislative pushes in New York and the Senate, aimed at strengthening HIPAA and improving cybersecurity funding, truly protect patients and ensure compliance across diverse organizations? Join to explore the complex realities, untapped collaborations, and critical questions facing healthcare leaders today.
Key Points:
- 03:22 Healthcare Cyber Legislation
- 10:18 University of Utah and Common Spirit Alliance
- 14:55 Professional Liability Insurance for CISOs
News articles:
- Bipartisan Senators Push New Bill to Strengthen Healthcare Cybersecurity
- CommonSpirit Health Partners with U of U to Boost Care Access and Resilience
- CISOs Gain Essential Liability Insurance to Combat Professional Risks
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December 3, 2024: How can we empower the backbone of hospice care—the family caregivers? In this episode of Today in Health IT, Sarah Richardson and Kate Gamble explore the challenges, innovations, and untapped potential of supporting caregivers in hospice settings. With over 53 million caregivers in the U.S. playing pivotal roles, we dive into how technology, resource allocation, and policy transformations can shape better patient outcomes. Hear personal stories, expert insights, and practical solutions that make this conversation an absolute must for healthcare leaders.
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Drex unpacks the cybersecurity incident impacting NHS Trust hospitals in northwest England, explore the mounting pressures facing cybersecurity leaders that can lead to burnout, and dive into the implications of AI-powered voice cloning in Microsoft Teams.
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December 2, 2024: Scott D’Entremont, CRO at Parlance, joins Bill for the news. How can health systems create seamless patient experiences while addressing administrative burdens? Can AI help rural health providers overcome resource challenges and improve access? What steps should organizations take to balance consumer-centric innovation with operational efficiency? Together, they dive into the economics of AI, the complexities of integrating advanced technology into existing workflows, and the pressing need to personalize care.
Key Points:
- 02:32 Why Isn't Healthcare More Personalized?
- 11:32 AI as a Feature in Healthcare Tools
- 16:41 Delivering Care Outside Traditional Settings
- 19:20 Thanksgiving Plans
News articles:
- Why Isn’t Healthcare More Personalized?
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November 29, 2024: join Kate Gamble and Sarah Richardson as they explore the critical perspectives of healthcare CIOs on innovation, usability, and the competitive shakeup this new system could bring to the EHR landscape. Will Oracle challenge the current leaders and drive the innovation healthcare desperately needs?
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November 28, 2024: Join Kate Gamble and Sarah Richardson as they bring the warmth of Thanksgiving into the world of Health IT. From surprising turkey stats and historical trivia to reflections on gratitude and leadership, this episode is a feast for the curious mind. What’s the connection between the Butterball hotline and emerging tech? Why are some Thanksgiving traditions less loved than we think?
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Drex shares crucial tips to keep your organization and personal information safe during the holiday season—a favorite time for cyber attackers. Discover how to prepare for potential ransomware attacks, bolster your incident response plans, and safely navigate public Wi-Fi networks during your holiday shopping.
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November 27, 2024: Preston Duren, VP of Threat Defense at Fortified Health Security, joins Drex for the news. They dissect Microsoft's recent security enhancements, born from the Crowdstrike IT outage, and question whether new technologies like remote repair and hot-patch updates can truly revolutionize healthcare IT resilience. The conversation turns to a shocking study on phishing training effectiveness—does annual training reduce risks, or are we simply checking boxes while leaving vulnerabilities wide open? As they examine the psychology behind healthcare workers' susceptibility to phishing, the discussion highlights the tension between a caregiver's instinct to help and the ever-present threat of social engineering attacks.
Key Points:
- 01:52 Preston Duran's Journey in Cybersecurity
- 03:31 Microsoft's Resiliency and Security Enhancements
- 09:50 UC San Diego's Phishing Training Study
News articles:
- Microsoft unveils resiliency, security enhancements following July global IT outage
- Understanding the Efficacy of Phishing Training in Practice
November 26, 2024: Step into the future of healthcare IT as we explore Microsoft's groundbreaking multi-agent AI system, MagneticOne. Sarah Richardson and Kate Gamble uncover its transformative potential—from automating administrative tasks to reshaping patient engagement and optimizing supply chain management. Could this be the game-changing technology healthcare leaders have been waiting for?
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November 25, 2024: Jason Rose, CEO at Clearsense joins Bill for the news. Jason Rose, CEO of ClearSense, explores the challenges and opportunities in healthcare technology transformation. How can organizations address application decommissioning while maintaining data integrity? What role does data enablement play in reducing costs and improving clinical outcomes? And in an era of increasing cybersecurity threats, how can CIOs and CISOs effectively manage third-party risks while fostering a culture of innovation?
Key Points:
- 04:17 Challenges in Adoption
- 07:29 Application Decommissioning
- 18:26 The Importance of ROI
- 24:25 Cybersecurity and Third-Party Risks
- 32:11 Looking Ahead to Vive 2025
News articles:
- CHIME24: Encouraging a Culture of Change in Healthcare IT
- Improve healthcare security and third-party risk management.
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Drex dives into three critical cybersecurity updates. First, Microsoft unveils its Windows Resiliency Initiative to improve update deployment and minimize risks post-CrowdStrike incident. Next, we discuss the arrest of a Russian national involved in the Phobos ransomware-as-a-service platform, bringing relief to victims worldwide. Finally, we highlight Jen Easterly's planned departure as CISA Director in early 2025 and its potential implications.
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What happens when the companies holding your most sensitive data start to falter? Sarah is joined by Drex to dive into the alarming challenges facing 23andMe and Atlas Biomed, two major players in genetic testing. Explore the intersection of data privacy, financial instability, and the unique risks of DNA testing. From data breaches to the ethical implications for health systems, this episode uncovers why the stakes are higher than ever for healthcare leaders.
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Drex dives into three critical cybersecurity updates: the Salt Typhoon hacks targeting U.S. telecom giants, Palo Alto Networks' zero-day vulnerability impacting firewalls, and a UC San Diego study questioning the effectiveness of traditional security training programs.
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Kate Gamble and Sarah Richardson dive into groundbreaking research, discussing how humans feel empathy—even pity—for robots. From trembling movements to sad sounds, these robots are tugging at heartstrings, but can this empathy be manipulated? Join us as we explore the surprising ethical implications for healthcare, the potential to use emotional AI in patient care, and the critical role of cybersecurity in protecting these emerging tools.
01:21 Ethical Implications and Historical Context
03:43 Cybersecurity and Emotional Robots in Healthcare
05:00 Future of Empathy-Driven Technology in Healthcare
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November 20, 2024: Kate Pierce, Senior vCISO at Fortified Health Security joins Drex for the news. As New York state enforces groundbreaking hospital cyber regulations, how will its leadership influence the rest of the nation? With a staggering skills gap and a workforce crisis, can the industry meet the rising challenges of AI and cloud security while addressing the underrepresentation of women in cybersecurity? The conversation further explores the long-overdue updates to HIPAA regulations and their potential implications for the sector.
Key Points:
- 01:13 New York State Hospital Cyber Regulations
- 04:36 Funding and Implementation Challenges
- 07:09 Impact on Other States
- 09:43 Addressing the Cybersecurity Workforce Gap
- 13:02 Promoting Diversity in Cybersecurity
- 17:32 Upcoming HIPAA Regulation Change
News articles:
- New York Enforces Cybersecurity Regulations for Hospitals to Combat Threats
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November 19, 2024: Kate Gamble and Sarah Richardson as they uncover the impact of MCPAP for Moms, a program transforming support for mothers nationwide. With 20% of mothers facing mental health challenges during pregnancy and postpartum, this innovative program is bridging gaps by training healthcare providers to identify and address these issues more effectively. Can scalable, tech-driven mental health support really reshape the lives of millions? Discover the evolving role of digital health in maternal care, the economic implications, and why leaders in health IT should be paying close attention.
01:26 Patient Perspective on Maternal Mental Health
04:14 Technology and Maternal Mental Health
05:42 Advocacy and Future Directions
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November 11, 2024: Laura O’Toole, CEO at SureTest joins Sarah for the news. They question the real impact of AI on the pace of drug development—could it genuinely reduce the 15 year-long process to bring new treatments to patients? They discuss the role of clinicians in embracing automation, but will traditional mindsets hold back these advances? How can healthcare systems prioritize critical innovations without overwhelming staff with too many solutions? The conversation shifts to the rising complexity of care: with patients living longer but dealing with more chronic conditions, how can healthcare innovate while managing financial strains?
Key Points:
- 01:05 AI in Drug Development
- 06:59 Patient Safety Innovations
- 12:47 Challenges in Healthcare Complexity
- 15:52 The Role of the CIO
News articles:
- Pharma firms buy into promise of AI shortcut
- How Hospitals Can Make Patients Safer
- Rising Complexity of Hospitalized Patients Challenges Healthcare Systems
Drex delves into the challenges facing companies like 23andMe and Atlas Biomed, highlighting critical concerns around DNA data privacy and the impact of financial struggles on sensitive information. Learn actionable insights to tighten your organization's data agreements, ensure privacy compliance, and mitigate risks in the evolving cybersecurity landscape.
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November 15, 2024:Kate Gamble and Sarah Richardson discuss the evolving landscape of energy reliance in healthcare, exploring critical questions of sustainability, reliability, and environmental responsibility. As nuclear power gains traction as a low-carbon energy solution, healthcare leaders might find themselves at the forefront of a surprising energy revolution.
01:28 The Importance of Energy Reliability in Healthcare
03:45 Nuclear Energy's Role in Modern Healthcare
05:02 Challenges and Considerations of Nuclear Power
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November 14, 2024: Join Sarah Richardson and Kate Gamble as they discuss how limited resources and aging infrastructures make rural hospitals vulnerable to attacks—and explore the proactive steps being taken to safeguard patient care and hospital operations. From federal grants to network segmentation and multi-factor authentication, this episode dives into the high-stakes world of cybersecurity for rural healthcare, revealing strategies that go beyond traditional IT solutions. Don't miss this crucial conversation on building resilience in the heart of our healthcare communities.
01:33 Strategies for Enhancing Cybersecurity
02:52 Grant Opportunities and Management
05:15 Collaborative Efforts and Conclusion
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First, learn about third-party risk management as Drex discusses the recent data breach involving Presbyterian Healthcare Services and a law firm with access to sensitive patient data. Next, explore how lapses in multi-factor authentication led to Snowflake platform hacks—and the arrest of a suspect linked to these breaches. Finally, discover the emerging threat of “Advanced Persistent Teenagers,” where young, skilled hackers are creating challenges for organizations worldwide with social engineering and AI-powered attacks.
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November 13, 2024: As healthcare costs climb, staffing shortages intensify, and patient needs evolve, many hospitals are making the tough choice to close departments or reduce services. Join Kate Gamble and Sarah Richardson as they delve into the consequences of this trend—from the CXO perspective on resource reallocation to the role of telehealth in bridging care gaps. They explore the strain on rural healthcare, the impact on maternity services, and how collaboration and data-driven decisions could offer hope.
01:06 CXO Perspective on Service Closures
03:07 Alternative Care Options and Telehealth
05:08 Community Collaboration and Future Outlook
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November 12, 2024: What if the most powerful tool in healthcare was already in your pocket? Sarah Richardson and Kate Gamble dive into TikTok's surprising role in health information and its potential for both groundbreaking outreach and damaging misinformation. Hear insights on how healthcare professionals are using this platform to educate, connect, and, in some cases, risk reputational backlash.
00:31 The Influence and Risks of TikTok in Healthcare
04:15 Public Health Initiatives and Humanizing Healthcarw
06:13 Strategic Use of Social Media in Healthcare
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Drex dives into the latest cybersecurity acquisitions as CrowdStrike expands its SaaS security capabilities by acquiring Adaptive Shield and Health Catalyst gains new strength through the acquisition of Enterprise Health. We also explore an unexpected story about Brazil’s newly launched digital currency, "DREX," and the potential cybersecurity concerns it brings.
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November 11, 2024: Vik Patel, COO at Tido Inc. joins Sarah for the news. Vik shares his journey from hospital IT to founding Tido Inc., discussing the nuanced challenges of integrating AI and the role of strong governance frameworks in avoiding unintended biases. Together, we tackle questions of strategic prioritization, from the intricacies of data migration and legacy archiving to the pressing need for reliable, responsive tech solutions in high-stakes clinical environments. Through the lens of real-world applications, the episode raises important considerations about balancing innovation with practicality in healthcare IT.
Key Points:
- 04:09 The Importance of AI Governance in Healthcare
- 07:27 Challenges and Solutions in Healthcare IT
- 20:00 Practical AI Applications and Integration
- 30:49 Conclusion and Final Thoughts
News articles:
- Dr. Patrick McGill Urges Health Systems to Establish AI Governance Early
- 'AI is like tuition': CommonSpirit CIO's approach to AI hype
- ChatGPT overprescribed emergency treatment: UCSF study
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November 8, 2024: What does it take to truly leave work behind and embrace the weekend? In this episode, Kate Gamble and Sarah Richardson dive into the art of transitioning from work mode to weekend relaxation, exploring practical strategies to reduce burnout and foster a healthy work-life balance. They share insights on setting boundaries, managing team expectations, and creating rituals to recharge. It’s more than just clocking out—discover how health IT leaders can bring balance back into their lives. Ready to make the most of your weekend? Tune in to learn more.
00:38 Challenges of Disconnecting from Work
02:40 Strategies for Setting Boundaries
05:20 Importance of Communication and Trust
10:30 Weekend Plans and Final Thoughts
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November 7, 2024: Healthcare systems are joining forces like never before, but at what cost? In this episode, Kate Gamble and Sarah Richardson delve into the driving forces behind the rising trend in hospital mergers and acquisitions. Financial pressure, regulatory bypasses, and competition are spurring systems to consolidate, but what does it mean for patient care, access, and health IT leaders? Get a glimpse into the challenges, the risks, and the impact on communities as this transformation unfolds. Will hospital consolidation improve healthcare—or limit it?
00:55 Factors Driving Mergers and Acquisitions
02:25 Challenges in IT Integration
05:52 Impact on Workforce and Quality of Care
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November 6, 2024: George Pappas, CEO at Intraprise Health joins Drex for the news. The conversation delves into the challenges of maintaining robust cybersecurity practices amidst resource constraints and evolving regulatory burdens. Can a split CISO role better navigate the increasing demands of compliance and governance? The show also highlights Mainline Health's strategic use of chaos engineering to test vulnerabilities and improve resilience—how does such a proactive approach redefine preparedness in an era where digital and analog systems must coexist seamlessly?
Key Points:
- 02:00 Unmanaged Cloud Credentials and Monitoring
- 09:01 CISO Role and Regulatory Burden
- 14:09 Cybersecurity Risk Management
- 18:26 Chaos Engineering at Mainline Health
News articles:
- Nearly Half of Organizations Face Data Breach Risks from Long-Lived Credentials
- CISOs Push for Role Split Amid Rising Regulatory Pressures
- Main Line Health deploys chaos engineering to bolster healthcare resilience
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Drex covers critical election day cybersecurity updates, highlighting disinformation campaigns from Russian and Iranian actors, potential hacking threats targeting networks and news outlets, and the importance of staying vigilant. He also shares insights from the recent Healthcare Cybersecurity Forum, emphasizing key takeaways from industry leaders on maintaining resilience.
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Today: Election Day 2024
In today’s episode of “This Week Health,” host Bill Russell discusses the significance of Election Day 2024 and reflects on the pervasive fear and dread that accompany the political climate. Drawing from his experience as a former CIO and his observations, Bill addresses the lies that can distort our perceptions of political identity and the consequences of our beliefs. He emphasizes the importance of humility—intellectual, emotional, and political—as a means to foster curiosity, empathy, and civility in discussions about differing viewpoints. While acknowledging the challenges facing democracy, he advocates for respectful engagement and encourages listeners to rise above divisive rhetoric, ultimately aiming to create a more constructive dialogue in a politically charged environment. Bill concludes by reassuring the audience that future episodes will return to the intersection of technology and healthcare, emphasizing the show’s commitment to focusing on issues rather than partisan politics.
November 4, 2024: Drex DeFord, President of the 229 Cyber & Risk Community, and Sarah Richardson, President of the 229 Executive Development Community, of This Week Health join Bill for the news. They delve into the intricate ties between healthcare policy and community impact, touching on issues from rural access to cybersecurity and AI regulation. As cybersecurity and data privacy take center stage, how can hospitals keep pace with ever-evolving threats? And with the complexities of AI integration and interoperability, what responsibilities lie ahead for lawmakers?
Key Points:
- 04:14 Cybersecurity and Advocacy
- 11:41 Rural Healthcare Challenges
- 13:58 AI and Future Regulations
- 19:32 Voting and Civility
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November 1, 2024: Could requiring corporate employees to work frontline shifts be the key to empathy and better decision-making? In today’s episode, we dive into Home Depot’s bold move to get corporate employees working in stores each quarter—and what healthcare leaders might take from it. Sarah Richardson and Kate Gamble explore the power of firsthand experience, from Home Depot’s retail floors to rounding in hospitals. Does witnessing daily challenges up close change how leaders make decisions? Join us to explore the surprising lessons in leadership and empathy from the retail giant.
00:36 Home Depot's New Policy and Its Implications
06:29 The Reality of Working in the ER
08:07 Building Trust Through Genuine Interaction
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Drex shares timely updates including potential changes to HIPAA regulations aimed at clarifying security rules, Rapid7's possible sale exploration and its implications, and the importance of updating Apple devices to address critical security vulnerabilities.
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October 31, 2024: This Halloween, children’s hospitals are transforming into places of joy, complete with costumes, decorations, and community support that make a difference for kids in treatment. Join Kate Gamble and Sarah Richardson as they share stories of how hospitals are bringing Halloween spirit to young patients, the joy it sparks among staff, and the power of simple acts of kindness to uplift vulnerable families. From behind-the-scenes efforts to the lasting effects of philanthropic projects like Spirit of Children, discover how Halloween creates moments of happiness, even in the most challenging settings.
00:35 Spirit Halloween Sotres in Children's Hospitals
03:01 Impact on Patients and Staff
04:54 Personal Stories and Conclusion
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October 30, 2024: Jason Rose, CEO at Clearsense joins Drex for the news. As providers and payers increase tech investments, how do they balance AI innovation with the ever-present threat of cybersecurity risks? Can health systems truly harness the potential of AI without first mastering the essential foundations of data management? And what role does application rationalization play in cutting costs and reducing cyber vulnerabilities?
Key Points:
- 04:19 AI and Data Management
- 13:52 Cost Savings and M&A Activities
- 16:58 Ongoing App Rationalization Efforts
News articles:
- Providers and Payers Are Increasing Their Tech Spend — Where Are They Investing the Most?
- Don't Overlook IT Integrations During M&A Activity
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Change Healthcare and UnitedHealth Group are in the process of notifying 100 million people affected by a recent ransomware attack that compromised sensitive information. We also cover Delta Airlines’ lawsuit against CrowdStrike over a software update outage that caused massive flight cancellations. Lastly, find out how the San Francisco Municipal Transportation Agency is tackling tech debt with a $212 million investment to replace a legacy system still relying on 5.25-inch floppy disks.
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October 29, 2024: Is healthcare drowning in pilot programs? In this episode, we delve into the world of small-scale innovations and the industry’s struggle to transform proof of concept into wide-reaching solutions. Join our hosts as they dissect why many pilot projects never make it beyond a single department and explore the hidden costs of pilot purgatory, including what healthcare leaders need to consider before jumping on the latest shiny tech. Will behavioral economics and patient engagement prove to be the missing links to scaling success, or are they just part of the pilot cycle? Listen in as we uncover the real barriers between promising tech and patient impact.
00:45 Challenges with Pilot Programs in Healthcare
04:25 Scalability and Implementation Challenges
06:44 Behavioral Economics in Healthcare
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October 28, 2024: Jacob Hansen, Chief Product Officer at AvaSure, joins Bill for the news. What does it take for AI to move beyond hype and prove real value in healthcare? As they explore the pressing issue of unsustainable healthcare spending and the role AI plays in solving clinical challenges, we’re left to ask: How do we balance innovation with proven ROI? And as AI's demand on energy surges, is our power grid ready to support the future?
Key Points:
- 03:48 Future of AI and Virtual Care
- 12:18 The Lagging Metrics of Healthcare
- 15:58 Doctor's Frustrations and Patient Behavior
- 18:02 Energy Demands of AI and Data Centers
News articles:
- 'AI is like tuition': CommonSpirit CIO's approach to AI hype
- Trilliant Health Report Reveals Troubling Trends in US Healthcare: Costs Soaring, Health Declining
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Drex covers three recent cybersecurity victories, where law enforcement and private companies collaborated to take down high-profile cybercriminals. From the arrest of “Bitcoin Bro” for identity theft and device fraud, to the dismantling of the notorious Anonymous Sudan hacker group responsible for thousands of attacks, and finally, the apprehension of a cybercriminal linked to leaking FBI InfraGard data. Tune in for a snapshot of how the cybersecurity community is scoring wins against cyber threats.
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October 25, 2024: What happens when AI starts making medical decisions? A recent UCSF study reveals startling insights into ChatGPT’s performance in emergency departments, showing that AI overprescribes treatments and tests. Are we on the verge of a healthcare breakthrough or creating more problems? Join Kate Gamble and Sarah Richardson as they explore the risks and potential of AI in emergency care, and what it means for the future of patient outcomes. Can ChatGPT be trusted with life-or-death decisions? Tune in to find out.
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October 24, 2024: What if the very system meant to protect us was leaving half the population behind? In this episode, Kate Gamble and Sarah Richardson dive into the often-overlooked health gap facing women today. From delayed diagnoses to missed opportunities for preventive care, the disparity in women’s health is real—and it’s time to confront it. But what can be done? Tune in to hear how healthcare leaders can turn data into action and make a difference. Is your organization prepared to close the gap?
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Drex dives into the latest cybersecurity threats and risks targeting healthcare and critical infrastructure. We cover a new joint advisory from the US and Australian governments on Iranian cyber-attacks, how MFA push bombing is becoming a favored attack method, and the rising financial toll of ransomware on United Health Group. Plus, we discuss the US military's potential new program to enlist senior tech executives into the reserves.
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October 23, 2024: Founder and CTO at Tausight, David Ting, joins Bill for a deep dive into one of healthcare’s most significant vulnerabilities—attack surfaces. With up to 75% of staff holding dangerous admin privileges, health systems may be more exposed than they realize. Ting reveals eye-opening strategies to secure systems by limiting access, but at what cost? Can healthcare strike the right balance between security and efficiency? Tune in to uncover the trade-offs that could make or break an organization’s defenses.
Key Points:
- 04:15 Current Threats and Strategies
- 07:09 Attack Surface Reduction
- 11:16 Statistics on Employee Access
- 13:42 Windows vs. Linux
- 16:49 Data Hoarding
News articles:
- Texas hospital keeps diverting patients after cyberattack: 5 updates
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October 22, 2024: Amazon is taking bold steps to change how we receive prescriptions, pushing the boundaries of technology and logistics. Could drone deliveries and same-day medications become the new norm? In this episode, Sarah Richardson and Kate Gamble dive into Amazon Pharmacy’s latest expansion and discuss how it might disrupt traditional pharmacy models. What challenges could arise, and is this the future of healthcare?
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From supply chain attacks disrupting patient care to the rising risk of cloud-based breaches, Drex highlights key statistics from recent reports and offers essential advice on how to protect your systems. Plus, find out why password reuse is a danger and what you can do about it.
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October 21, 2024: Dave Dyell, Managing Partner at Innovative Consulting Group joins Bill for a deep dive into the future of AI in healthcare. Can AI truly transform patient access and revenue cycle management? And what happens when innovation meets regulation? Don’t miss this conversation on the promise—and pitfalls—of AI, data, and the evolving role of human oversight.
Key Points:
- 02:23 Challenges in Application Rationalization
- 06:04 AI in Healthcare: Identifying Needs
- 10:14 The Incomplete Data Set Problem
- 15:10 The Role of Regulation in Healthcare
- 16:27 ROI of AI Projects
News articles:
- What To Consider Before Implementing AI Into Your Healthcare Organization
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October 18, 2024: In this Today in Health IT episode, Sarah Richardson and Drex DeFord explore the story of a teenage hacker who gained notoriety for high-profile cyberattacks on companies like Uber and Rockstar Games, only to become a target himself.
00:56 The Rise and Fall of a Young Cybercriminal
05:13 Challenges in Cybersecurity and Identity Management
07:55 Turning Hacking Skills into Ethical Opportunities
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October 17, 2024: In this episode of Today in Health IT, Kate Gamble and Sarah Richardson discuss the potential for AI to reduce burnout among women physicians. A study shows that 54% of women physicians experience burnout, so they explore how AI-driven tools like in-basket management and clinical documentation automation can help alleviate administrative burdens.
01:28 Exploring AI Solutions for Physician Burnout
04:26 Implementing AI: Challenges and Strategies
10:17 The Future of AI in Healthcare and Conclusion
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October 16, 2024: George Pappas, CEO at Intraprise joins Drex for the news. They explore the far-reaching consequences of a cyber incident that led to the separation of a medical group from a health system in San Diego. How do we balance transparency in cybersecurity with the need to protect sensitive information? The conversation also touches on the evolving landscape of digital identity guidelines, as George discusses whether healthcare is ready for a unified, frictionless approach to identity verification. Can healthcare providers keep up with the rising standards of both government mandates and insurance companies?
Key Points:
- 02:33 San Diego Cyber Incident Unpacked
- 10:20 NIST Digital Identity Guidelines
- 20:34 Health Infrastructure Security Act Discussion
- 26:29 Conclusion and Final Thoughts
News articles:
- Graybill to separate from Palomar Medical group, citing cyber attack
- NIST proposes barring some of the most nonsensical password rules
- Resilient Cyber Newsletter #16
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In this episode of the 2-Minute Drill, Drex delves into three critical cybersecurity updates. First, learn why the current encryption methods we rely on today won't withstand the quantum computing of tomorrow—an event known as Q Day. Next, explore the alarming cyber breach of India's Star Health and the hackers' innovative use of Telegram chatbots to market stolen patient data. Finally, hear about New York State's new cyber regulations that require immediate incident reporting and the formal appointment of a Chief Information Security Officer.
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October 15, 2024: In this Today in Health IT episode, Sarah Richardson and Kate Gamble discuss a groundbreaking study from UC Davis Children’s Hospital on virtual family-centered rounds. The study highlights how this initiative boosts parental engagement in NICU care, benefiting racial minorities and families facing socioeconomic challenges. The hosts explore the positive impacts on family participation, equity in healthcare, staff satisfaction, and patient care.
01:22 Personal Experiences and Insights
03:53 The Role of Technology in Healthcare
08:25 Concluding Thoughts and Future Directions
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October 14, 2024: Jack Crowley, Senior Director / General Manager of Healthcare Private Cloud at Rackspace joins Sarah for the news. As the conversation unfolds, they dive into pressing issues like the growing frequency of ransomware attacks on healthcare institutions and the increasing need for resilient cloud infrastructures. Should hospitals be held accountable for cyber breaches despite adhering to best practices, and how should leaders prepare for the worst-case scenario? Jack emphasizes the importance of proactive planning and partnerships, leaving the audience to reflect: Are we thinking far enough ahead to truly protect our healthcare systems? These thoughtful discussions challenge listeners to consider how healthcare leaders must approach cybersecurity in an ever-changing technological environment.
Key Points:
- 05:39 Cybersecurity Legislation and Challenges
- 12:31 The Impact of Cyber Attacks on Healthcare
- 17:09 Strategies for Cybersecurity Resilience
- 26:11 Conclusion and Future Outlook
News articles:
- New bill seeks to mandate healthcare cybersecurity standards
- After years of ransomware attacks, health-care defenses still fail
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Drex covers three critical stories from the world of cybersecurity. First, cybercriminals are exploiting the chaos in Florida following Hurricane Milton, launching phishing scams and malware attacks disguised as FEMA assistance. Next, we explore how cybersecurity leaders are becoming chief risk storytellers, with communication skills often outweighing technical expertise. Lastly, we dive into two shocking reports of cybercrime involving young individuals—some as young as 11—who are starting their criminal careers in cybersecurity.
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October 11th, 2024: Kate Gamble and Sarah Richardson discuss the Verizon outage that disrupted healthcare communication and emergency services for over 100,000 users. They explore the importance of crisis management, backup systems, and vendor partnerships to ensure operational resilience during outages. Strategies for mitigating risks and maintaining continuity in healthcare are also highlighted.
00:56 CFOs and Cybersecurity: A New Role
02:32 Collaboration and Risk Management
07:21 Building Strong C-Suite Relationships
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SpaceX and T-Mobile rush to enable emergency Starlink direct-to-cell texting after a hurricane, helping restore communications in affected states. Kevin Mandiant shares insights on how boards can better understand cybersecurity through a risk matrix, and Ann Neuberger, U.S. National Security Advisor for Cyber, weighs in on the debate over ransomware insurance policies.
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October 10th, 2024: In this episode of Today in Health IT, Kate Gamble and Sarah Richardson explore the growing role of CFOs in cybersecurity as digital transformation continues to elevate risk. They discuss how CFOs, traditionally focused on financial risk, are now collaborating closely with IT and security teams to safeguard assets, ensure compliance, and protect against financial losses. The conversation delves into third-party risk management, vendor accountability, and tips for CIOs working with CFOs to align cybersecurity strategies with financial considerations.
00:56 CFOs and Cybersecurity: A New Role
02:32 Collaboration and Risk Management
07:21 Building Strong C-Suite Relationships
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Drex covers three key cybersecurity updates that you need to know. Discover how DeepFake technology is making waves, explore the rising costs of cyber incidents due to increased complexity and regulatory scrutiny, and get the latest security updates for Chrome and Firefox browsers.
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October 9, 2024: Ryan Busing, Strategic Sales Director, Healthcare East at Omnissa, joins Bill for the news. How are health systems like Mass General Brigham revolutionizing patient care by setting up acute care in patients' homes? The conversation explores the role of secure digital platforms in facilitating seamless patient experiences, the impact of new AI tools like Apple's Edge technology, and how these changes might alter the very fabric of healthcare. As home care becomes more common, what role does technology play in ensuring the right information is delivered at the right time, no matter where the patient is?
Key Points:
- 03:20 Mass General Brigham's Hospital at Home
- 10:53 Generative AI in Daily Work
- 14:16 Apple's Innovations in Healthcare
- 16:43 The Shift to Home-Based Care
News articles:
- Mass General Brigham Launches Nation's Largest Hospital-at-Home Program
- Apple’s Work In Healthcare Is Just Getting Started
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October 8th, 2024: In this episode of Today in Health IT, Sarah Richardson and Kate Gamble discuss the launch of UC San Diego’s Willow Wellness app, designed to support student mental and physical health. Backed by AI and driven by student input, the app personalizes wellness services, offering real-time recommendations. They explore the potential of AI-driven solutions to enhance access to mental health resources, improve student engagement, and have broader implications for healthcare systems. Security, integration, and user adoption are also key considerations.
00:45 Exploring the Features and Benefits of the Willow Wellness App
02:43 The Importance of Security and Integration in Health Apps
04:37 Reflections on Student Wellness and Future Implications
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October 7, 2024: Laura O’Toole, CEO and Founder at SureTest joins Bill for the news. The lawsuit against Epic’s alleged monopolistic behavior is also discussed—does its strong client satisfaction reflect a true monopoly, or is it simply good business? They touch on Epic’s recruitment strategy—how does hiring for culture impact the long-term success of tech giants? The episode ends on leadership, with reflections on gender diversity in healthcare and the power of effective hiring processes. Can these strategies continue to drive transformation in healthcare IT, or will future challenges demand new approaches?
Key Points:
- 02:22 Epic Systems Antitrust Lawsuit Discussion
- 03:59 Epic's Market Position and Client Satisfaction
- 07:22 Hiring Practices and Strategies
- 16:18 Team Achievements and Future Plans
News articles:
- Epic Systems Faces Lawsuit Over Alleged Monopolistic Practices in Healthcare
- Judy Faulkner Opens Up about Hiring Challenges and Interoperability
October 4, 2024: In this episode of Today in Health IT, Kate Gamble and Sarah Richardson discuss the findings from the Commonwealth Fund’s 2024 study, which highlights the U.S. healthcare system’s underperformance in cost, accessibility, and outcomes. They explore the urgent need for systemic reform and how healthcare leaders can drive change at the local level by advocating for improved access and outcomes. Sarah shares insights on how leveraging data, partnerships, and technology can help address disparities and improve patient care.
01:12 Healthcare Reform and Access Disparities
02:28 Challenges and Solutions in Healthcare
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October 3, 2024: In this episode of Today in Health IT, Kate Gamble and Sarah Richardson discuss the transformative potential of AI-powered PCs in healthcare. With advanced chips like Neural Processing Units, these devices aim to improve workflow efficiency, reduce clinician burnout, and streamline data retrieval processes. They explore the challenges of integrating these systems, including device compatibility, compliance, and managing tech debt, while emphasizing the importance of aligning new technology with broader digital transformation strategies.
01:13 Deep Dive into AI-Powered Personal Care Systems
02:49 Challenges and Considerations for AI Integration
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Drex covers three critical cybersecurity stories. First, a hacking campaign called Salt Typhoon, linked to the Chinese government, has compromised several internet service providers, with concerns about potential router vulnerabilities. Second, a nationwide Verizon outage raises questions about a possible electrical grid shutdown targeting cell towers. Finally, Drex dives into the growing need for robust AI security frameworks, with organizations like NIST and ISO leading the charge.
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October 2, 2024: In this Today in Health IT episode, Kate Gamble and Sarah Richardson discuss the critical importance of cybersecurity in healthcare. Cybersecurity has become imperative for businesses with increasing threats like ransomware and data breaches. The discussion highlights the need for integrating security into daily operations, ensuring compliance, managing third-party risks, and fostering a culture of cybersecurity awareness across organizations. They also explore human error and the most significant vulnerability and provide practical tips for healthcare leaders to protect sensitive patient data.
01:08 The Growing Importance of Cybersecurity
04:04 Real-World Impacts and Stories
06:28 Strategies for Effective Cybersecurity
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October 1, 2024: In this episode of Today in Health IT, Kate Gamble and Sarah Richardson explore the growing strain on the U.S. power grid caused by surging energy demands from AI and data centers. They discuss the potential impacts on healthcare, including cloud reliability, operational costs, and the importance of integrating environmental, social, and governance (ESG) factors into long-term health IT strategies. Sarah shares practical advice for CIOs on preparing for these challenges and the role of energy-efficient technology in reducing risks.
01:13 The Impact of AI on the US Power Grid
02:16 ESG and Strategic Planning in Healthcare
05:21 Practical Steps for CIOs and Organizations
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July 10, 2024: Kate Pierce, Senior vCISO & Executive Director of Subsidy Program, and Tamra Durfee, vCISO, of Fortified Health join Sarah at SOAR for the news. The discussion delves into the cybersecurity talent gap, highlighting the importance of attracting more women into cybersecurity. What role do mentorship programs and internships play in empowering the next generation of cybersecurity professionals? The conversation also examines the culture of cybersecurity in healthcare, posing crucial questions about balancing security with clinician workflows.
Key Points:
- 01:51 Impressions from the SOAR Conference
- 02:56 Women in Cybersecurity
- 07:04 Integrating Cybersecurity in Organizations
- 09:27 Cybersecurity Culture
- 16:10 Women in Cybersecurity
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In today's episode of the Two Minute Drill, Drex dives into three important cybersecurity updates: a new Senate bill aimed at setting minimum security standards for healthcare organizations, CrowdStrike’s response to a software update incident, and NIST's proposed changes to outdated password practices. Stay informed on the latest efforts to safeguard healthcare data and improve cybersecurity across the industry.
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September 27, 2024: In this episode of Today in Health IT, Sarah Richardson and Drex DeFord discuss a recent incident where hackers Zoom-bombed a hospital’s virtual health event and sharw political propaganda using the hospital’s servers. They explore the growing cybersecurity vulnerabilities as healthcare organizations rely more on digital platforms. The conversation highlights the importance of proactive security measures, training, and preparedness to prevent future disruptions.
01:08 Hackers Zoom Bomb Hospital Event
03:08 Cybersecurity Measures and Best Practices
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September 26, 2024: In this episode of Today in Health IT, Kate Gamble and Sarah Richardson explore the dynamic relationship between CMIOs and CIOs in healthcare organizations. They discuss the importance of collaboration for driving digital transformation, improving project success rates, and aligning strategies to enhance patient care and workflow efficiency. Sarah shares insights from recent industry discussions on how these roles can integrate effectively, with a focus on governance, communication, and the evolving healthcare landscape.
01:19 The Importance of CMIO and CIO Collaboration
05:45 Governance and Effective Communication
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September 25, 2024: In this episode of Today in Health IT, Kate Gamble and Sarah Richardson discuss Amazon’s new in-person work mandate, requiring employees to be onsite three days a week. They explore the broader trend among tech companies returning to office work and its potential effects on collaboration, productivity, and employee retention. The conversation also touches on how organizations can thoughtfully balance remote work flexibility with in-office collaboration to maintain employee satisfaction and productivity.
01:15 Amazon's New Return to Work Policy
02:09 Insights on Remote Work and Team Management
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September 24, 2024: Sarah Richardson and Drex DeFord discuss how AI PCs could revolutionize healthcare by improving efficiency, alleviating clinician burnout, and enhancing productivity. They explore key considerations like device management, data governance, and security challenges in deploying this technology. Drawing parallels to past innovations like PACS, they offer insights on how CIOs can strategically adopt AI-driven solutions to position their organizations for future success.
01:08 AI PCs in Healthcare: Opportunities and Challenges
06:03 Lessons from the Past and Future Outlook
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Drex dives into the truth behind Zero Trust with insights from the term's original creator, Jim Kindervag. Next, hear about Microsoft’s progress in addressing their cybersecurity failures through their Secure Future Initiative, including the creation of a security governance council and updates to performance reviews. Finally, we explore reports of Mac's new Sequoia OS breaking key security solutions, with a word of caution for early adopters.
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September 23, 2024: John Kirkman, VP of Government, Healthcare, and Education at Island joins Drex for the news. They dive into the complexities of cybersecurity in healthcare, particularly the crucial relationship between CISOs and CFOs in mitigating cyber risks. How do budget constraints and evolving technologies challenge security leaders, and can collaboration across departments simplify security while saving costs? What can healthcare organizations learn from recent outages like CrowdStrike's, and how should they prepare for inevitable security disruptions?
Key Points:
- 01:54 CFO and CISO Relationships
- 02:22 Budget Challenges in Healthcare
- 05:13 Vendor Management and Cost Efficiency
- 08:01 CrowdStrike Event and Resiliency
- 11:55 CISA's Cyber Incident Reporting Portal
Articles
- Why the CFO-CISO relationship is key to mitigating cyber risk
- CrowdStrike Has Yet to See Any Customer Lawsuits Over Outage
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September 20, 2024: Kate Gamble and Sarah Richardson discuss the challenges rural healthcare systems face, including workforce shortages and limited access to resources. They explore how targeting social determinants of health, using mobile clinics, and leveraging partnerships can improve health outcomes in rural communities.
01:07 Challenges in Rural Healthcare
03:36 Innovative Solutions and Community Impact
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Drex covers the latest on 23andMe's leadership shakeup and breach settlement, Craigslist founder Craig Newmark’s $100M donation to strengthen U.S. cybersecurity, and the devastating aftermath of Synovus's breach in the UK, impacting nearly 1 million NHS patients.
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September 19, 2024: Kate Gamble and Sarah Richardson discuss the latest CLASS report highlighting clinician dissatisfaction with EHR interoperability. They explore the challenges of accessing external patient data, navigating duplicated information, and strategies for improving integration through governance frameworks and AI-driven solutions.
01:06 Discussing the KLASS Report on Interoperability
01:30 Challenges and Solutions in EHR Integration
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Drex covers critical updates in the cybersecurity landscape. 23andMe faces a $30 million payout to nearly 6.5 million users after a major data breach. Meanwhile, MasterCard makes headlines with its $2.6 billion acquisition of Recorded Future, enhancing its cybersecurity capabilities. Drex also discuss recent misinformation campaigns surrounding U.S. voter registration data, aimed at undermining election confidence.
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September 18, 2024: Kate Gamble and Sarah Richardson discuss Epic’s growing dominance in the EHR market, potential antitrust concerns, and interoperability challenges. They also explore the impact on CIOs and long-term strategies for healthcare systems tied to Epic.
01:02 Epic's Market Influence and Antitrust Concerns
02:38 Interoperability Challenges and Strategic Considerations
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September 17, 2024: Sarah Richardson and Drex DeFord discuss the critical skills and mindset shifts CIOs need to make when pursuing CEO ambitions. They explore decision-making, reliability, resilience, and how collecting diverse experiences can pave the way to top leadership roles in healthcare.
01:03 Transitioning from CIO to CEO
03:16 Key Traits for Successful Leadership
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Drex dives into Microsofts newest released patches for 79 vulnerabilities in Windows, including fixes for a significant flaw affecting Windows 10. Drex also highlights a major data exposure incident involving Confidant Health, where 5.3 terabytes of patient data were leaked due to a misconfigured server. Lastly, he introduces CISA's new breach reporting portal designed to enhance collaboration and incident management.
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September 16, 2024: George Pappas, CEO of Intraprise Health, joins Drex for the news. They question how the current reimbursement models for Medicare and Medicaid impact the financial stability of these health systems, especially as they grapple with cybersecurity challenges. As cybersecurity becomes more integral to organizational resilience, how can hospitals better prepare and practice incident response strategies to mitigate damage and ensure continuity of care?
Key Points:
- 02:01 Financial Crisis: Below the Red Line
- 05:08 Cyber Fire Drills
- 16:12 Cyber Insurance: Is It Worth It?
- 21:23 Government's Role in Cybersecurity
- 25:26 Conclusion and Final Thoughts
News articles:
- Rural Northeast health system CEO’s seek federal support.
- Why Cyber Fire Drills are an imperative for healthcare
- Cyberinsurance; what is it good for?
- White house proposal for catastrophic cyberinsurance
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“96% of healthcare technology leaders believe effectively leveraging AI provides a competitive edge.” – Arcadia’s research highlights the overwhelming consensus among health tech leaders on the importance of AI.
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“33% of surveyed decision-makers view AI as vital today, and that increases to 73% who think AI will be essential in the next five years.”
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“Accenture predicts AI can save the U.S. healthcare economy $150 billion annually by 2026.”
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41% – Of cybersecurity incidents in higher education are the result of social engineering tactics.
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37% – Increase in cyberattacks targeting educational institutions compared to last year, according to a report by NordLayer.
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80% – Of lower education providers have fallen victim to ransomware attacks.
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79% – Of higher education institutions have been targeted by ransomware attacks.
-
86% – Of further education colleges in the UK reported experiencing a cyber breach or attack in the past year, according to a UK government survey.
Rubrik’s Healthcare Summit, happening virtually on September 12. You'll hear from the leaders of North York General, UCI Health and Seattle Children's hospital on the latest in predictable recovery, AI, cloud, and ransomware defense Sign up today at ThisWeekHealth.com/Rubrik
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“Advocate Health grew its operating income for the first half of the year to $449.8 million, which was more than five times what it posted over the same period in 2023.”
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“The hospital operator’s revenue was spurred by a jump in patient volume, including inpatient surgeries rising 1.9%, outpatient surgeries growing 1.4%, and emergency department visits increasing 6%.”
-
“Through the first six months of 2024, Advocate Health blew past the financial markers it set in its inaugural year.”
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Drex highlights a significant cryptographic flaw discovered in YubiKey 5 series devices, which could leave your organization exposed. Next, he discusses the increasing need to quantify and communicate cyber risk effectively, shifting to the implications of a recent legal victory for the hospital industry on patient data privacy.
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$52 million – Mercy realized this amount in retaining talent and engaging its workforce after integrating artificial intelligence into nursing systems.
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20% improvement – Nurses experienced a 20% improvement in their electronic health record (EHR) experience.
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17% increase – Mercy saw a 17% increase in nurse efficiency after the implementation of AI.
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September 9, 2024: Wes Wright, Chief Healthcare Officer at Ordr joins Bill for the news. How has the organic growth of health IT led to inefficiencies in system upgrades? As the conversation shifts to bold experiments in IT, they discuss the role of imagination and courage in leadership—can healthcare systems afford to play it safe, or does innovation require calculated risk? The conversation also touches on the significant stress of roles like CIOs and CISOs.
Key Points:
- 02:52 Why Does Healthcare Struggle to Change?
- 07:09 Imagination and Courage in IT
- 08:54 Virtualization Success Stories
- 13:32 CIO vs CTO Roles
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Drex covers the latest ransomware attack on Planned Parenthood Montana, the growing threat from Russian state actors targeting healthcare infrastructure, and why rural hospitals are struggling to adopt free cybersecurity solutions from major tech companies. He also dives into a new twist on sextortion scams and the importance of staying vigilant.
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Wouldn't this be a better world if everyone who listened to this podcast decided to mentor one person today for the next six months. I thought so too, so here's a simple framework to get you going.
Don't forget to check out Rubrik’s Healthcare Summit, happening virtually on September 12. You'll hear from the leaders of North York General, UCI Health and Seattle Children's hospital on the latest in predictable recovery, AI, cloud, and ransomware defense Sign up today at https://thisweekhealth.com/rubrik.
Drex DeFord highlights critical cybersecurity threats impacting healthcare. The FBI, CISA, and Department of Defense issue a warning about Iranian state-backed hackers targeting healthcare organizations. Unit 42 reports on a new VPN software scam using SEO poisoning, and CrowdStrike is set to testify about the global outage caused by a major cyberattack.
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Healthcare leaders share some great strategies for enhancing the business skills of the IT department. Today we explore.
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September 4, 2024: Jacob Hansen, CPO at AvaSure joins Bill for the news. The discussion delves into how healthcare systems leverage AI and virtual care platforms to enhance patient engagement, reduce wait times, and optimize clinician efficiency. How can we balance the integration of AI while maintaining the human touch in patient care? As the healthcare industry embraces new technologies, what role does simplicity play in meeting diverse patient needs across generations?
Key Points:
- 01:48 Elevating the Customer Experience in Healthcare
- 04:58 Virtual Care and Patient Engagement
- 08:22 ChatGPT vs. Magic 8 Ball: Solving Healthcare
- 14:28 Gen Z and Adapting Technology
News articles:
- 3 Areas of Focus to Elevate the Customer Experience for All
- Gen Z-ers Are Computer Whizzes. Just Don’t Ask Them to Type.
- ChatGPT Vs. Magic 8 Ball: Who Can Solve “The HealthCare Crisis”?
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July 10, 2024: Srini Koushik, President AI and Sustainability & CTO at Rackspace joins Bill for the news. How do healthcare organizations balance the promise of AI with the potential risks it introduces? Is the rapid advancement of AI technology outpacing our ability to manage its implications, particularly in sensitive areas like patient care? The conversation challenges listeners to consider whether AI is ready to take on the complex tasks it's designed for, or if the industry is moving too fast without fully understanding the consequences.
Key Points:
- 03:37 The Evolution of Rackspace
- 07:26 Generative AI and Enterprise Risk
- 11:08 AI's Role in Healthcare Efficiency
- 18:55 Epic's Innovations
- 23:50 Conclusion and Final Thoughts
News articles:
- Amazon CEO Andy Jassy Says Company's AI Assistant Has Saved $260M And 4.5K Developer-Years Of Work: 'It's Been A Game Changer For Us'
- Allie K. Miller on LinkedIn: In 2023, over half of Fortune 500 companies (56.2%) listed AI as a risk.
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What mistakes are repeated over and over by Healthcare IT leaders that bring about misery. Today we explore.
August 28, 2024: Lindsey Jarrell, CEO of Healthlink Advisors, joins Bill for the news. How can healthcare organizations better prepare for ransomware attacks from the business side of operations? What are the implications of Epic's three-tier business continuity model? As imaging systems become more fragmented, is it time to rethink governance and enterprise architecture to ensure better performance and security across the board? Dive into these issues from a health advisors perspective in this Newsday.
Key Points:
- 01:32 UGM Highlights and Networking
- 03:38 Epic's AI and International Collaboration
- 07:04 Business Continuity in Healthcare
- 12:10 Enterprise Imaging Challenges
- 15:16 Radiology and Outsourcing Insights
News articles:
- Epic annual meeting offers peek at health care’s AI future
- UGM 2024 Takeaways (and Why I am Still an Epic Fanboy)
- Epic touts new AI applications to streamline charting and bring research insights to the point of care
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Drex DeFord dives into the top cybersecurity reports for 2024. From CrowdStrike’s threat reports to IBM’s classic cost of a data breach analysis, Drex highlights essential insights and trends shaping the healthcare security landscape. Plus, discover the latest healthcare-specific insights from Fortified Health Security’s Mid-Year Horizon Report.
Reports:
https://www.crowdstrike.com/resources/reports/threat-hunting-report/
https://www.crowdstrike.com/global-threat-report/
https://www.ibm.com/reports/data-breach
https://www.zscaler.com/campaign/threatlabz-ransomware-report
https://fortifiedhealthsecurity.com/horizon-reports/
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Today in Health IT Sarah joins Bill to discuss the implications for Healthsystems as Walgreens contemplates selling their primary care chain VillageMD.
Thanks for listening, that's all for now.
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August 26, 2024: Christian Boucher, head of Healthcare Strategy and Solutions Architecture at Island joins Drex for the news. The discussion delves into pressing issues such as North Korean IT workers covertly accessing U.S. company data. How can hospitals better prepare for tech outages that threaten business continuity and patient care? As Boucher shares his extensive experience in healthcare IT, the conversation challenges listeners to reconsider the traditional approaches to security and continuity.
Key Points:
- 03:11 Undercover North Korean IT Workers' Busted
- 04:35 Discussion on Remote Work and Security
- 07:43 Business Continuity and Disaster Recovery
- 12:44 USPS Text Scam and Cybersecurity Awareness
- 19:16 Conclusion and Final Thoughts
News articles:
- US dismantles laptop farm used by undercover North Korean IT workers
- Tech outage fallout: Hospitals need strong response plans when systems go down
- USPS Text Scammers Duped His Wife, So He Hacked Their Operation
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Drex DeFord delves into the potential creation of an independent U.S. Cyber Force. He then shifts to critical advice on what red flags to look out for and key questions to ask during the insurance purchasing process. Lastly, Drex covers the bold move by Action1, a Houston-based patch management company, as they turn down a $1 billion acquisition offer from CrowdStrike, choosing independence for future growth.
Remember, Stay a little paranoid.
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Today in health IT Sarah joins Bill to discuss Apple's potential to reshape the healthcare patient experience.
Thanks for listening, that's all for now.
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Today in health IT Sarah joins Bill to discuss Meditech's unveiling of Traverse Exchange, their new interoperability network.
Thanks for listening, that's all for now.
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August 21, 2024: Russell Teague, CISO at Fortified Health Security joins Drex for the news. The conversation questions the ethical implications of paying ransoms: Is it ever justifiable, or does it perpetuate a vicious cycle of crime? As the conversation shifts to the sophisticated structure of cybercrime organizations, they dissect the complexity of these operations, likening them to well-oiled corporations rather than disorganized gangs. Finally, the episode touches on the necessity of demanding more secure software from vendors, challenging both developers and consumers to rethink their roles in cybersecurity.
Key Points:
- 01:17 The McLaren Hospital Ransomware Attack
- 07:11 Ransomware Gangs and Their Operations
- 11:39 Secure by Design: Jen Easterly's Black Hat Talk
- 16:06 Third-Party Risk and Business Continuity
News articles:
- Is the INC ransomware gang behind the attack on McLaren hospitals?
- CISA Encourages Organizations to Adopt a 'Secure by Demand' Strategy
- FBI Issues Warning As ‘Men In Black’ Hackers Demand $60 Million Ransom
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Drex DeFord dives into the latest developments in cybersecurity with a focus on the newly released NIST encryption standards designed to withstand quantum computing attacks. Drawing parallels to Lance Armstrong's doping scandal, Drex highlights the risks posed by quantum computers to current encryption models and emphasizes the importance of preparing for future threats.
Remember, Stay a little paranoid.
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Today in Health IT Sarah joins me in discussing the key role of the healthcare CTO, bringing unity and order to the healthcare system.
Thanks for listening, that's all for now.
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August 19, 2024: Jacob Hansen, Chief Product Officer at AvaSure joins Bill for the news. How are AI-driven solutions, like computer vision and natural language processing, reshaping the workflows in hospitals? Jacob Hansen sheds light on AvaSure's approach to leveraging AI to augment and automate care, ultimately aiming to reduce the cognitive load on clinicians and improve patient outcomes. The discussion also touches on the evolving role of data analytics in healthcare, particularly in tackling complex challenges like sepsis. As AI continues to advance, what ethical considerations must healthcare providers keep in mind to balance innovation with patient privacy? And how can healthcare systems ensure they’re fully utilizing the potential of AI while maintaining transparency with patients?
Key Points:
- 02:18 AI and Virtual Care in Healthcare
- 06:08 Nursing Workflows and AI Integration
- 12:05 Privacy Concerns in Virtual Care
- 14:27 Analytics and AI in Healthcare
News articles:
- Abridge partners with Epic, Mayo Clinic to create a genAI nurse workflow tool
- How Tampa General is boosting efficiency through analytics
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Drex DeFord dives into the latest Microsoft Patch Tuesday updates, which included six zero-day vulnerabilities and 90 other security fixes. Plus, hear about CrowdStrike's president accepting the "Most Epic Fail" award at DEF CON and why it's a lesson in accountability.
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Drex joins me today to answer a question we received from the 229 community. Where does the CISO report and what are the pros and cons to each reporting structure.
Daniel Barchi has shared an interesting model or framework for Health IT based on Maslow’s Hierarchy. Today we explore its application.
August 14, 2024: David Ting, Founder and CTO at Tausight joins Bill for the news. The discussion revolves around the recent CrowdStrike incident, raising critical questions about the vulnerabilities in kernel-level coding and the rigorous testing needed to prevent such widespread disruptions. How should CIOs balance the need for rapid deployment with the risks of untested releases? The conversation further explores the intricate architecture of healthcare systems, the increasing interdependency of applications, and the paramount importance of cyber resiliency. As healthcare becomes more technology-driven, what strategies should health systems adopt to simplify their IT environments and reduce attack surfaces?
Key Points:
- 01:13 Discussion on CrowdStrike Incident
- 03:18 Impact and Response Strategies
- 10:19 Lessons in Cyber Resiliency
- 12:44 Apple's Approach to Technology Releases
- 16:19 Simplifying Healthcare IT Architecture
News articles:
- CrowdStrike to Delta: Stop Pointing the Finger at Us
- Delta hires David Boies to seek damages from CrowdStrike, Microsoft after outage
- Tech outage fallout: Hospitals need strong response plans when systems go down
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Drex DeFord covers the rebranding of the notorious ransomware group Royal Ransomware, now known as BlackSuit, and their ongoing threats to critical infrastructure, including healthcare. He also discusses a recent cyberattack on the Trump campaign, highlighting the increasing risk of political cyber intrusions leading up to the 2024 election. Lastly, hear the story of how one cybersecurity expert turned the tables on cybercriminals behind smishing schemes.
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Is your workforce an AI ready workforce. Today we look at a health system that is preparing their people for the future.
August 12, 2024: George Pappas, CEO of Intraprise Health joins Drex for the news. They explore Paul Connelly's advice on connecting with boards, emphasizing the importance of clear communication and understanding the business perspective. How do CISOs balance technical details with business language to effectively convey cybersecurity needs to the board? The conversation transitions to the implications of recent cybersecurity insurance challenges, especially in the wake of incidents like the CrowdStrike update issue. How can organizations prepare for the unexpected disruptions caused by both malicious and non-malicious events? Finally, they touch on the transformative potential of AI in cybersecurity, pondering the future role of AI assistants in reducing manual effort and enhancing risk assessment. Can AI truly alleviate the burden on cybersecurity professionals while maintaining accuracy and reliability?
Key Points:
- 01:18 Connecting with Your Board of Directors
- 09:34 Cyber Insurance and Risk Management
- 19:33 AI and Digital Assistants in Cybersecurity
- 23:45 Conclusion and Final Thoughts
News articles:
- CrowdStrike losses may be biggest test yet of cybersecurity insurance risk warning from Warren Buffett
- Why agents are the next frontier of generative AI
- Trigger Warning: Cyber Policy Wordings to Impact Coverage for Tech Outage
- Connecting with your board of directors
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Drex DeFord dives into the McLaren Healthcare cyberattack, the technical details behind the recent CrowdStrike RCA, and a surprising connection between ransomware and a recent Russian prisoner exchange.
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What can we learn in these AI elevated times from the past. Today we travel back and see.
August 7, 2024: Laura O’Toole, CEO at SureTest joins Bill for the news. How are health systems adapting to the changing demands of RPA, and what strategies are being employed to build centers of excellence around automation? The discussion also touches on the profound impact of recent cybersecurity incidents, including the CrowdStrike breach, prompting a reevaluation of cloud strategies and the essential skills needed for CISOs in the current environment. Additionally, the conversation explores the implications of appointing a Chief AI Officer at Cleveland Clinic, raising questions about role inflation and AI's true value to healthcare. As we consider these developments, how do they shape the future of healthcare IT, and what lessons can we draw from these experiences?
Key Points:
- 01:28 Discussion on RPA and Automation
- 03:23 CrowdStrike Incident and Its Implications
- 08:31 The Role of CISOs in Modern Healthcare
- 12:18 SOAR Conference and Women in Health IT
News articles:
- Join the premier event dedicated to elevating women to executive excellence.
- CrowdStrike outage expected to cost healthcare $1.9B: Report
- Cleveland Clinic Names First Chief AI Officer
Drex DeFord dives into the latest cybersecurity challenges impacting the healthcare sector. Diving into the ransomware attack on OneBlood, a nonprofit blood center serving multiple states, and its significant impact on clinical operations. Next, Drex covers the ongoing legal battle between Delta Air Lines and CrowdStrike over a costly cyber incident. Finally, he highlights a concerning trend where overworked cyber professionals are turning to cybercrime as an alternative career path.
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In today’s Health IT podcast, I discuss the importance of managing automated software updates to avoid disruptions like the recent CrowdStrike outage, Interested?
August 5, 2024: Wes Wright, Chief Healthcare Officer at Ordr, and Mac McMillan, Founder, CEO, Board Member, and Advisor, join Drex for the news. The discussion highlights the persistent disparity in healthcare access between rural and urban areas, questioning whether technology alone can bridge this gap. The conversation also explores the ARPA-H initiative, pondering if new technology development is necessary when existing tools might suffice. The trio reflects on the creation of a dedicated Cyber Force, drawing parallels with military coordination to enhance cybersecurity. Should the government play a more significant role in supporting private sector defenses? They further discuss the indictment of a North Korean cybercriminal, debating the implications of such actions and the broader geopolitical context.
Key Points:
- 00:37 Rural Healthcare Challenges
- 02:54 Technology and Socioeconomic Issues
- 05:58 ARPA-H Initiative and Military Healthcare
- 09:17 The Case for a Cyber Force
- 13:54 North Korean Cyber Threats and Final Thoughts
News articles:
- Microsoft and Google are helping rural hospitals protect themselves from cyberattacks
- US indicts North Korean hacker accused of helping extort US hospitals | CNN Politics
- A Cyber Force Is Not the Only Solution - War on the Rocks
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Does your Health IT organization have the characteristics of a great Health IT organization.
Drex DeFord covers critical updates in cybersecurity and technology risks. Discover the latest on Health Equity's data breach impacting 4.3 million accounts, a U.S. indictment of a North Korean hacker targeting healthcare organizations, and urgent Apple security updates. Plus, insights into technology consolidation risks with recent outages at Microsoft Azure and Amazon Web Services.
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I think I've seen this movie before. Of course they are going to post a big loss in healthcare.
Drex DeFord discusses the financial impact of the recent CrowdStrike incident, estimating healthcare losses at $1.9 billion. He explores the implications for cyber and business interruption insurance, highlighting the potential for rising insurance costs and the likelihood of litigation. Drex also delves into the broader risks associated with consolidation in the industry and the interconnected nature of cybersecurity and risk management.
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Cleveland Clinic hires a Chief AI Officer, but I'm wondering, do you think your system needs a Chief AI Officer?
Discover the response to CrowdStrike’s recent blue screen incident and the steps being taken to prevent future issues. Learn about the critical cloud security gaps found in the Department of Health and Human Services, and get a glimpse of OpenAI’s new SearchGPT prototype, a potential game-changer in the AI search landscape. Plus, find out why cloud security company Wiz is opting for an IPO over a major deal with Google. Tune in for all this and more in just two minutes!
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ONC releases USCDI version five as they continue to revolutionize data governance at a national level.
July 10, 2024: John Kirkman, VP of Government, Healthcare, and Education at Island joins Drex for the news. They discuss the recent AT&T data leak affecting 110 million customers, highlighting the persistent challenges in data security. How can companies prevent such breaches, and what are the implications for customer trust? They also explore the tension between user experience and robust security measures, particularly the resistance to multi-factor authentication. Is it possible to streamline security without disrupting workflows? Additionally, the conversation touches on the legacy tech debt in healthcare and the importance of modernizing systems. What innovative solutions can be implemented to balance security with efficiency? The episode wraps up with a look at the future of enterprise browsers and their role in enhancing business processes. How can rethinking user interfaces drive productivity and security?
Key Points:
- 00:52 John Kirkman from Island
- 01:23 AT&T Data Leak Discussion
- 02:46 MFA and Legacy Systems
- 10:06 Enterprise Browsers and Future Tech
News articles:
- Massive Snowflake-linked attack exposes data on nearly 110M AT&T customers
- Internet Browsers Are Getting a Makeover for the Workplace
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July 26, 2024: Michael Robinson, VP of Healthcare Solutions for the Americas at Omnissa, joins Bill for the news. They delve into the current state of cybersecurity in healthcare, emphasizing the rise in ransomware demands and the crucial need for mature security postures in health systems. How can health systems better manage the increasing threat vectors from device proliferation? What role does AI play in enhancing security measures, and how effective is the adoption of zero-trust architecture in preventing breaches? The conversation also touches on the evolving use of Gen AI in healthcare, particularly in administrative versus clinical applications. As Gen AI tools become more prevalent, what are the implications for patient interactions and the necessity of human oversight in AI-driven healthcare solutions?
Key Points:
- 00:28 Michael Robinson from Omnissa
- 00:58 Omnissa: Company Background and Offerings
- 02:56 Ransomware and Security in Healthcare
- 06:52 Password Management and Zero Trust
- 11:03 Gen AI: Opportunities and Challenges
News articles:
- Ransomware Extortion Demands Soar to $5.2M per Attack
- AI Ushers in New Era of Global Healthcare Equity and Efficiency
Today: Are you rethinking your cloud strategy yet? There are a lot of reasons we may want to.
Drex DeFord dives into the recent global cybersecurity incident caused by a CrowdStrike content update. He explains how the update led to millions of Windows machines worldwide showing the blue screen of death, the immediate impacts on various industries, especially healthcare, and CrowdStrike's steps to address the situation. Drex also highlights the efforts of IT and security professionals in resolving the crisis and the lessons learned from this unprecedented event.
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July 24, 2024: Russell Teague, CISO at Fortified Health Security, joins Drex to dissect the recent global impact of a CrowdStrike update gone wrong. How do businesses effectively prepare for unexpected system failures? What lessons can be gleaned from the rapid response and recovery efforts witnessed during this crisis? The discussion delves into the intricacies of business continuity, disaster recovery planning, and the interconnected nature of modern cybersecurity. They explore the real-world implications for healthcare systems and the broader impacts on industries worldwide. How do organizations prioritize recovery efforts in the face of widespread outages? How can they leverage these experiences to bolster future resilience?
Key Points:
- 01:03 CrowdStrike Update Incident Overview
- 03:18 Impact on Healthcare and Other Sectors
- 05:11 Recovery Efforts and Challenges
- 09:05 Lessons Learned and Future Preparedness
- 20:50 Conclusion and Final Thoughts
News articles:
- How a software update from cyber firm CrowdStrike caused one of the world’s biggest IT blackouts
- Cybercriminals Exploit CrowdStrike Update Mishap to Distribute Remcos RAT Malware
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Drex discusses crucial updates on upcoming cyber regulations, insights from US Senator Mark Warner's push for mandatory cyber standards, a new bipartisan Healthcare Cybersecurity Act, and the escalating costs of UnitedHealth's recent breach.
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July 22, 2024: Melissa Pettigrew, Strategic Engagement Manager at Rackspace, joins Bill for the news. They explore the rise of cloud integration in healthcare and its impact on hosting critical applications like Epic. What role does effective change management play in driving successful digital transformations? How can health systems overcome strategic alignment issues and avoid scope creep? The discussion delves into the communication challenges between technology and business units and the importance of starting with a clearly identified problem rather than a solution in search of one. They also touch upon the evolving responsibilities of product managers in healthcare and the significance of continual refinement and data-driven measurement. Can healthcare IT leaders better align their projects with business objectives to enhance productivity and brand loyalty?
Key Points:
- 00:00 Guest Introduction and Role at Rackspace
- 01:17 Healthcare Cloud Solutions and Change Management
- 03:14 Challenges in Digital Transformation
- 07:43 Effective Product Management in Healthcare
- 16:10 Conclusion and Final Thoughts
News articles:
- Effective Change Management Is Key to a Successful Digital Transformation
- 6 big issues facing CIOs in the next 6 months
Drex dives into the ongoing Change Healthcare breach saga, discussing the latest ransom demands from cybercriminals. We also explore the implications of the conviction of former Uber security chief Joe Sullivan and the recent healthcare cybersecurity testimonies on Capitol Hill. Stay informed with the latest updates and insights from the world of cybersecurity.
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What characteristics do you think are important to be an effective Healthcare CIO. Today we discuss.
July 19, 2024: Wes Wright, Chief Healthcare Officer at Ordr joins Drex for the news. They explore the persistent vulnerabilities of medical devices, highlighting the importance of segmentation and the challenges posed by unpatched systems. How can healthcare organizations balance the need for cybersecurity with the operational realities of small, resource-constrained hospitals? Drex and Wes also delve into the implications of upcoming regulations and the potential benefits and limitations of tech giants like Google and Microsoft offering free services to support smaller hospitals. The conversation covers the complexity of third-party risk management and the necessity of rigorous attestation processes post-breach. As cybersecurity threats evolve, what strategies should healthcare providers adopt to protect their networks and ensure patient safety?
Key Points:
- 00:00 Introduction and Sponsor Message
- 02:15 Medical Device Vulnerabilities
- 06:03 Regulations and Free Support for Small Hospitals
- 13:14 Challenges with Attestation and Third-Party Risk Management
- 18:05 Conclusion and Upcoming Events
News articles:
- Cyber attacks: How medical device manufacturers can protect themselves
- Red Tape Is Making Hospital Ransomware Attacks Worse
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Sustainability is starting to percolate as a relevant topic for Healthcare CIOs. Today we discuss how to get in front of it.
Drex DeFord covers the potential $23 billion acquisition of cloud security company Wiz by Google's parent company Alphabet. He also discusses significant data breaches at Rite Aid and AT&T, including the implications and the latest updates.
-
Russell Teague Interview - https://youtu.be/GnArT9n7FUo
-
CISA Event - https://www.linkedin.com/events/7214345143653404673/
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July 17, 2024: Steven Hendrick, SVP of Implementation and Selection at Healthlink Advisors, joins Bill for the news. They explore the growing dominance of EPIC as the leading EHR system worldwide. What will the EHR landscape look like in 10 years, and how will AI and ambient listening technology advancements revolutionize patient care? As they discuss the potential for cameras and microphones in patient rooms, the conversation shifts to ethical and logistical implications of such surveillance. Can interoperability truly be achieved by consolidating EHR vendors, or is there a need for a more patient-centric approach? The episode concludes with reflections on the role of rural hospitals and the future of health information management, leaving listeners to consider how these developments will shape the future of healthcare.
Key Points:
- 00:00 Guest Introduction and Role Discussion
- 02:42 Epic's Market Dominance
- 04:19 Future of EHRs and AI Integration
- 11:38 Interoperability Challenges and Solutions
- 19:20 Conclusion and Final Thoughts
News articles:
- Epic is No. 1 worldwide after adding 356 hospitals last year
- EHRs in 10 years: What will be possible?
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AT&T had a massive breech. It got me thinking, is anyone talking about switching from AT&T tonight? It's not that hard, but I doubt it will make a dent. Why is that?
July 15, 2024: Russell Teague, CISO at Fortified Health Security joins Drex for the news. They explore how ransomware is not only increasing in frequency but also inflating cyber insurance costs, raising questions about the future of coverage and premiums. How do health organizations balance the need for cyber insurance with the rising cost and risk of breaches? They also discuss the pervasive issue of third-party data breaches and the extended risk to fourth and fifth parties. How can health systems manage and mitigate these multi-layered risks effectively? The conversation touches on the responsibilities of service providers like Snowflake in enforcing security measures such as MFA, prompting us to consider where the accountability should lie. How should organizations prioritize their security measures in an environment where the threat landscape is continuously evolving?
Key Points:
- 00:00 Welcome to Unhack (the News)
- 01:35 Ransomware and Cyber Insurance Challenges
- 07:51 Third Party Data Breaches in Healthcare
- 13:22 Snowflake Breach and MFA Responsibilities
- 21:08 Conclusion and Final Thoughts
News articles:
- Ransomware is ravaging healthcare orgs—and making it harder for them to get insurance
- Healthcare Industry Gets a ‘B+’ on Cybersecurity for 2024
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Drex dives into the critical feedback surrounding CISA's proposed Cyber Incident Reporting rule, addressing concerns from healthcare organizations about reporting strains and exemptions. He also covers the recent challenges faced by Snowflake due to clients leaving off multi-factor authentication and highlights the cybersecurity risks associated with the ubiquitous QR code.
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How does a small rural healthcare system overcome the challenge of tech debt and secure their environment.
Drex dives into the recent Supreme Court decision to overturn the Chevron Doctrine and its profound implications on healthcare cybersecurity regulations. Explore how this ruling could slow down regulatory processes when speed is crucial. Drex also discusses a major data breach involving Geisinger Health System and Nuance Communications, and wraps up with a look into the emerging digital afterlife industry, where generative AI brings back digital versions of the deceased.
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Discover why CIO pay is on the rise in healthcare IT. Learn about the factors driving this trend and how it impacts the industry’s future.
July 8, 2024: Scott D'Entremont, Chief Revenue Officer at Parlance, joins Bill for the news. They explore the persistent preference for voice communication among patients despite advancements in AI chatbots, asking if the healthcare system is ready to embrace generative AI for improving patient experiences. The conversation delves into the challenges of integrating new technologies with existing systems, questioning how healthcare can balance automation and personalization. The discussion also highlights the significant investments in patient portals and whether they meet consumer demands, prompting reflection on the true ROI of these technologies. As they consider the impact of AI on administrative tasks and patient journeys, they invite listeners to ponder: Are we fully leveraging AI to enhance efficiency, or are we underestimating its potential?
Key Points:
- 00:31 Conversational AI in Healthcare
- 02:01 Challenges and Solutions in Call Centers
- 04:00 Generative AI in Communication
- 11:36 Future of AI in Healthcare and Conclusion
News articles:
- Why IVR still matters in an AI world
- Beyond Hype: Getting the Most Out of Generative AI in Healthcare Today
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In this episode of the 2-Minute Drill, Drex brings you the latest cybersecurity updates and insights from the healthcare sector. Learn about the forthcoming cybersecurity performance goals and healthcare regulations expected to be issued soon and the potential financial penalties for hospitals that fail to comply. Drex discusses the interconnected nature of healthcare security and the importance of third-party partners meeting higher standards. He also covers recent cybersecurity incidents, including a destructive cyberattack by a 22-year-old Russian national and a significant ransomware breach at Antlery Children's Hospital affecting nearly 800,000 individuals.
Remember, Stay a little paranoid.
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In this episode of the 2-Minute Drill, Drex DeFord dives into the complexities of obtaining cyber insurance for healthcare organizations, highlighting the increasing scrutiny from underwriters and the impact of weak IS governance on insurance premiums. Drex also discusses the significant issue of third-party data breaches, with healthcare leading as the most affected industry. He emphasizes the importance of strong governance and reducing complexity to mitigate risks. Tune in for valuable insights on making informed decisions to enhance your organization's cybersecurity posture.
Remember, Stay a little paranoid.
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July 1, 2024: David Ting, CTO and Founder of Tausight, joins Bill for the news. They delve into the ramifications of recent data breaches, particularly focusing on the CDK Global breach affecting car dealerships and its parallels to healthcare vulnerabilities. How prepared is healthcare for extended IT outages in critical sectors? David explores the Champion/Challenger model as a proactive strategy, questioning the cost and benefit of maintaining redundant systems. They further discuss the implications of Apple's new operating system on data privacy, prompting reflection on whether people are trading convenience for security. As they touch on the future of AI and the erosion of personal privacy, the conversation raises critical considerations: Are we truly ready for the pervasive surveillance and potential misuse of our data?
Key Points:
- 00:43 Discussing a Recent Breach
- 03:49 Champion Challenger Model for IT Resilience
- 05:39 Challenges of Cloud and Business Continuity
- 11:05 Apple's AI and Privacy Innovations
- 12:46 Privacy Concerns in the Modern World
- 20:11 Conclusion and Closing Remarks
News articles:
- Cyberattack led to harrowing lapses at Ascension hospitals, clinicians say
- Apple WWDC 2024 recap: Every new feature in iOS 18, Siri, AI, and more
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Drex dives into the ongoing ransomware attack affecting hospitals in London, resulting in postponed surgeries and diverted organ donations. We also cover the U.S. Department of Commerce's ban on Kaspersky Labs software due to security concerns and a joint alert from HHS and the FBI about a sophisticated phishing scheme targeting hospital payment systems.
Remember, Stay a little paranoid.
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Who's role is it to prepare for downtime on the floor? How quickly could you restore every IT system for your health organization? Today we explore.
In this episode of The Two Minute Drill, Drex highlights critical cybersecurity issues impacting the healthcare sector. We delve into the near-miss incidents reported during the recent Ascension hack, explore the vast scope of the Change Healthcare data breach, and emphasize the urgent need for Google Pixel users to update their devices. Plus, don't miss updates on the latest episodes of UnHack the News and Unhack the Podcast.
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Return to work or else... How do you respond? OK, now, is remote work for everyone in IT the right approach in Healthcare?
Risent and Cone come together, we take this as an opportunity to discuss your M&A playbook.
June 24, 2024: Cristian Rodriguez, the Field CTO of the Americas at CrowdStrike, joins Drex for the news. The conversation delves into the growth of CrowdStrike from a 100-person team to a 9,000-strong cybersecurity powerhouse. How do organizations adapt their incident response plans when adversaries infiltrate their communication systems? What motivates cybercriminals, and how does the quest for recognition shape their activities? The episode also touches on the psychological profiles of cyber adversaries, drawing parallels to organized crime structures. As cybersecurity regulations increasingly hold CEOs and boards accountable, how will this shift impact corporate strategies and resource allocation? Cristian shares intriguing anecdotes from the front lines, including the rise of sophisticated social engineering tactics like SIM swapping and the unexpected presence of adversaries in war room calls. The discussion concludes with reflections on the socio-economic factors driving cybercrime and the critical need for robust security postures in today's digital landscape.
Key Points:
- Cybersecurity Growth Journey
- Adversary Motivations Explored
- Incident Response Strategies
- Board Accountability Shifts
- Social Engineering Tactics
News articles:
- Adversary Universe Podcast
- Alleged Boss of ‘Scattered Spider’ Hacking Group Arrested
- The CEO Is Next
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2 Minute Drill: In this episode of the 2 Minute Drill, Drex DeFord dives into the latest cybersecurity revelations involving Microsoft. Discover the shocking details behind the ignored security flaw in ADFS that led to the infamous SolarWinds attack, and learn about a newly discovered bug that allows email impersonation from Outlook accounts. Drex also highlights an innovative AI solution from SoftBank designed to calm angry customer calls. Stay informed and stay secure with these crucial updates.
Remember, Stay a little paranoid.
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See if this sounds familiar. The executive leadership team brought in a consulting firm to find cost savings. They identified $50M in savings in IT and the board says, they agree, make it happen. Welcome to the conversation I had with three CIOs over the last 30 days. Don't get caught in this trap. Today we discuss.
In today’s episode of The 2-Minute Drill, Drex dives into the latest cybersecurity developments at Microsoft, including President Brad Smith’s testimony before the House Homeland Security Committee regarding Chinese and Russian cyber attacks. We also explore Elon Musk’s recent threats against Apple over OpenAI integrations, and provide an update on the Ascension cyber attack that disrupted operations at over 140 hospitals. Stay informed with quick, insightful updates on these major tech and cybersecurity stories.
Remember, Stay a little paranoid.
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Today in Health IT: How well do we know our clients and patients? Discover the surprising insights from the 2024 National Consumer Survey on what really matters to healthcare consumers.
This one was really effective. Not all of them are, so I thought you might like to hear this one.
July 17, 2024: George Pappas, CEO of Intraprise Health, joins Drex for the news. They delve into the multifaceted challenges of cybersecurity in healthcare, focusing particularly on the vulnerabilities of rural hospitals. How do rural healthcare providers manage thin operational margins and still maintain robust cybersecurity? How can boards and executives balance regulatory compliance with genuine safety? They also discuss the rising importance of board-level governance in cybersecurity and the potential for safe harbor legislation to standardize and incentivize security practices. Additionally, the episode highlights the perennial issue of human error and configuration mistakes as significant vulnerabilities, emphasizing the need for both micro-segmentation and resilience in cybersecurity strategies. As Drex notes, the complexity of healthcare IT environments heightens these challenges, raising the question: are organizations investing enough in cybersecurity to truly protect patient data and safety?
Key Points:
- Security Governance
- Rural Healthcare
- Security Advocation
- Breach Recovery
- Segmentation Strategies
News articles:
- Rural hospitals are particularly vulnerable to ransomware, report finds
- Human error still perceived as the Achilles' heel of cybersecurity
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In this episode of The Two Minute Drill, Drex dives into the latest White House fact sheet on healthcare cybersecurity. Discover how Microsoft and Google are stepping up to support rural and nonprofit hospitals with new security initiatives, grants, and training. Drex shares insights, raises important questions, and offers a healthy dose of skepticism about these free offerings. Tune in to stay informed and vigilant in the ever-evolving world of healthcare cybersecurity.
Fact Sheet: https://www.whitehouse.gov/briefing-room/statements-releases/2024/06/10/fact-sheet-biden-harris-administration-bolsters-protections-for-americans-access-to-healthcare-through-strengthening-cybersecurity/
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So your cloud provider made a change that took down a production workflow. Let's discuss.
Apple announced Apple Intelligence, their approach to AI. Today we explore what we can learn from their approach in Healthcare.
In today’s episode of the 2-Minute Drill, Drex covers critical cybersecurity updates. Discover the latest on the FBI’s release of over 7,000 decryption keys for victims of the LockBit ransomware. Learn about Microsoft’s controversial Windows Recall feature, now set to off by default due to security risks. Finally, delve into groundbreaking research from Cornell University, where a team of GPT-4 bots autonomously hacked websites and networks, showcasing unprecedented efficiency in exploiting zero-day vulnerabilities. Stay informed and stay secure with these essential updates.
Remember, Stay a little paranoid.
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This Week Health: Live - Engaging with Health IT: AI, Cybersecurity, and More
June 11, 2024: In the pilot episode of This Week Health: Live, hosts Bill Russell, Drex DeFord, and Sarah Richardson dive into the latest trends and challenges in health IT. They discuss the current state of AI, cybersecurity pressures on CISOs, and the impact of new technologies on healthcare. Join us for engaging discussions, insights, and a look at what’s next in health IT.
Key Points:
- AI Revolution in Health IT
- Cybersecurity Pressures
- Health IT Infrastructure
- Future Health IT Trends
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June 10, 2024: Sarah Richardson, President of Exec Development at This Week Health, joins Bill for the news. They discuss Epic's groundbreaking move to release an open-source AI validation tool on GitHub, questioning what this signifies for AI equity and usability in health systems. The conversation delves into the challenges CIOs face in proving ROI for AI investments, prompting us to consider how governance and data quality play pivotal roles in successful AI integration. Sarah's insights on Microsoft's Copilot and its potential impacts on organizational productivity lead to a broader discussion about the balance between efficiency gains and cultural shifts within healthcare environments. As they explore the implications of new AI advancements from OpenAI and Google, we are invited to reflect on the practical applications and future directions of AI in our daily lives and professional settings. What does it mean for a tech giant like Epic to open its doors to the developer community? How can healthcare systems ensure that AI models are relevant and fair for diverse patient populations? And as AI tools become more integrated into our workflows, what trade-offs must we be mindful of?
Key Points:
- Epic AI Tools
- AI Model Validation
- Healthcare ROI
- Financial Planning
- Innovation and Risk
News articles:
- Epic releases open-source AI validation tool for health systems
- Where’s the ROI for AI? CIOs struggle to find it
- OpenAI and Google are launching supercharged AI assistants. Here’s how you can try them out.
In this episode of the Two Minute Drill, Drex discusses recent vulnerabilities in Google Chrome that impact over two billion users and the publication of CSC 2.0’s targeted report on cybersecurity in the healthcare industry. The episode also covers a significant cyber attack on London hospitals, emphasizing the urgent need for robust security measures in healthcare facilities worldwide.
Remember, Stay a little paranoid.
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Mission, Values, and Strategic Partnerships in Healthcare
In this episode, Bill Russell, discusses the importance of mission, values, and partnerships in transforming healthcare. Bill highlights the significance of aligning missions and visions when forming partnerships, rather than focusing solely on financial benefits. He announces various exciting initiatives, including a live show, a fundraising partnership with Alex's Lemonade Stand to combat childhood cancer, and a collaborative event called SOAR 2024 with Bloomberg Leaders aimed at advancing women in IT and healthcare IT. The episode emphasizes the value of shared beliefs and complementary business models in successful collaborations.
00:00 Introduction and Sponsors
00:32 Fundraising for Alex's Lemonade Stand
01:15 Live Show Announcement
01:56 Partnership with Bloomberg Leaders
02:44 Mission, Vision, and Values in Partnerships
06:03 Event Details and Encouragement
08:16 Final Thoughts on Partnerships
09:45 Conclusion and Thanks
In this episode of the 2-Minute Drill, Drex covers crucial updates in healthcare cybersecurity. The U.S. Department of Health and Human Services mandates hospitals to notify patients if their data was compromised in the Change Healthcare cyber attack. Learn about the latest developments in the Ticketmaster breach, now linked to Snowflake, and essential security measures for Snowflake customers. Plus, get an update on Ascension’s cyber event and their progress in restoring EHR capabilities. Stay informed with these vital cybersecurity insights to protect your organization.
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Commemorating the 20th anniversary of the Office of the National Coordinator for Health Information Technology (ONC). The episode revisits key milestones and initiatives from the ONC's inception in 2004 by executive order of President George W. Bush to its recent accomplishments. Topics include the High Tech Act, the evolution of health IT infrastructure, the significance of electronic health records, and the challenges faced in achieving interoperability. Bill reflects on what worked, what didn’t, and the lessons learned for the future, particularly in the context of AI and healthcare technology. The episode also highlights various strategic plans and legislation, such as the 21st Century Cures Act, which have shaped the healthcare IT landscape.
00:00 Introduction and Overview
00:59 The Birth of ONC
03:03 Early Challenges and Investments
04:01 The High-Tech Act and Its Impact
05:28 Advancements and Unintended Consequences
10:48 Strategic Plans and Final Rules
12:11 Recent Developments and Future Directions
13:14 Conclusion and Reflections
Some good points in this article. I like it when I can bring you both sides of a movement. Hope you enjoy.
In this episode of the Two Minute Drill, Drex dives into the implications of the new Cyber Incident Reporting for Critical Infrastructure Act (CIRSIA) and its impact on healthcare organizations. He discusses the need for transparency in reporting cyber incidents and introduces the idea of using more incentives (carrots) alongside penalties (sticks) to encourage better cybersecurity practices. Drex shares insights from industry conversations and suggests practical approaches to improve cyber resilience in healthcare. Tune in to hear his take on the current landscape and potential solutions for a safer digital healthcare environment.
Remember, Stay a little paranoid.
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June 3, 2024: Wes Wright, Chief Healthcare Officer of Ordr, joins Drex for the news. They delve into the complex landscape of healthcare cybersecurity, highlighting the persistent vulnerabilities and emerging threats faced by the industry. They discuss the challenges of maintaining legacy systems and the startling ease with which outdated software like Windows XP can be exploited. How can healthcare organizations balance the urgent need for cybersecurity with the everyday demands of patient care? They also explore the contentious topic of regulatory mandates, questioning whether these rules are truly burdensome or necessary for ensuring baseline security standards. The conversation extends to the repercussions of major breaches like the Ascension hack and the role of third-party vendors in safeguarding sensitive data. Is it fair to blame vendors for security failures, or should health systems share the responsibility? This episode provides a deep dive into the critical issues at the intersection of healthcare and cybersecurity, offering insights and sparking debate on how to best protect vital healthcare infrastructure.
Key Points:
- Healthcare Cybersecurity Challenges
- Legacy System Vulnerabilities
- Regulatory Mandates Debate
- Accountability in Breaches
- Third-party Vendor Roles
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They are sprinting to stay ahead of one another, today we look at their latest releases.
We made a bunch of mistakes with the rollout of EHRs, lets not repeat those mistakes with AI.
May 27, 2024: Lindsey Jarrell, CEO of Healthlink Advisors, explores the dynamic intersections of retail giants and healthcare delivery. As companies like Walmart and Walgreens retract from healthcare ventures, what implications does this have for patient care and the industry's structural resilience? They delve into the complexities of healthcare economics, discussing the potential of GLP-1 medications in shifting healthcare paradigms towards chronic disease management. Are these developments signaling a significant transformation in healthcare delivery, or merely an oscillation within the commercial interests of large corporations? The conversation also touches on the challenges of cybersecurity in healthcare, emphasizing the critical need for robust business continuity planning. How will these shifts affect the long-term landscape of healthcare provision and economic sustainability?
Key Points:* Retail in Healthcare Shifts * GLP-1 Medication Impact * Business Continuity * Preventative Medicines * Vendor Relations
News articles:* Healthcare leaders praise Ascension cyberattack response
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May 27, 2024: Lindsey Jarrell, CEO of Healthlink Advisors, explores the dynamic intersections of retail giants and healthcare delivery. As companies like Walmart and Walgreens retract from healthcare ventures, what implications does this have for patient care and the industry's structural resilience? They delve into the complexities of healthcare economics, discussing the potential of GLP-1 medications in shifting healthcare paradigms towards chronic disease management. Are these developments signaling a significant transformation in healthcare delivery, or merely an oscillation within the commercial interests of large corporations? The conversation also touches on the challenges of cybersecurity in healthcare, emphasizing the critical need for robust business continuity planning. How will these shifts affect the long-term landscape of healthcare provision and economic sustainability?
Key Points:* Retail in Healthcare Shifts * GLP-1 Medication Impact * Business Continuity * Preventative Medicines * Vendor Relations
News articles:* Healthcare leaders praise Ascension cyberattack response
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In this episode of the 2 Minute Drill, Drex covers the latest cybersecurity news in healthcare. Ascension’s cyber event transparency efforts receive praise and scrutiny while facing new lawsuits. The Department of Health and Human Services launches the UPGRADE program to bolster hospital cybersecurity. Kevin Mandia, founder of Mandiant, announces his retirement. Stay informed and stay secure with these updates!
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Find rooms with people like you, in orgs like yours, with challenges like yours who are willing to share, learn from and lean on each other. That is what I've heard over the years and that is what we are building. Hope you will join us.
Ascension has been commended for their prompt and transparent response to a ransomware attack, taking their IT network offline on May 8th and providing consistent updates. This level of communication and transparency is crucial for maintaining public trust and ensuring operational continuity. However, the true measure of a cyber attack response lies in how quickly operations can be restored, highlighting the need for a solid foundation in IT infrastructure and business continuity planning. Share your thoughts and let us know what you think. Thanks for listening!
Ascension has been commended for their prompt and transparent response to a ransomware attack, taking their IT network offline on May 8th and providing consistent updates. This level of communication and transparency is crucial for maintaining public trust and ensuring operational continuity. However, the true measure of a cyber attack response lies in how quickly operations can be restored, highlighting the need for a solid foundation in IT infrastructure and business continuity planning. Share your thoughts and let us know what you think. Thanks for listening!
May 20, 2024: In today's episode of Keynote, PV SubbaRao, SVP at Rackspace Technology, explores the dynamic shifts in IT outsourcing and cloud security. They delve into the evolution of cloud services, discussing how the interplay of automation, AI, and multi-cloud strategies can optimize healthcare operations. What does doing "more with less" truly mean in the context of current IT frameworks? How can healthcare leaders navigate the delicate balance between best-of-breed approaches and the potential pitfalls of vendor lock-in? As they reflect on past experiences, particularly the transition from Perot Systems to Dell Services, the conversation also probes the implications of hybrid cloud strategies and private equity influences in tech partnerships. These insights prompt us to consider whether modern IT architectures can support the increasingly complex landscape of healthcare needs without compromising on security or efficiency.
Key Points:* IT Outsourcing Evolution * Cloud Security Challenges * Vendor Lock-in Risks * Multi-Cloud Management * AI and Automation Impact
News articles:
- CEOs’ top priorities for IT leaders today
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Are you good at negotiating your salary. Here are a few tips, mostly from the person who sat on the other side of the table.
In this episode of the 2 Minute Drill, we provide an update on the Ascension Ransomware recovery and discuss Apple’s latest security patches for iOS and desktop systems. We also spotlight Brad Smith of Microsoft as he prepares for a congressional hearing on security issues highlighted by the Cyber Safety Review Board, alongside Microsoft's new Secure Future Initiative to enhance product security. Insights from a Wall Street Journal survey reveal cybersecurity as the top concern for compliance professionals. Thanks to our sponsor ORDR for supporting the episode. Stay tuned for critical insights into the evolving landscape of cybersecurity.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Sarah Richardson joins me to discuss the Maternal Tax that faces mothers in the workforce.
In this episode of The 2 Minute Drill, Drex covers the latest updates on the Ascension cyber attack, including the involvement of the Black Basta ransomware group and the challenges faced in recovery. He also explains the importance of updating your Google Chrome browser to protect against a new zero day vulnerability. Lastly, Drex recaps key discussions from the RSA Conference, highlighting insights on AI and cybersecurity from industry leaders and experts. Stay informed and stay secure with these quick updates!
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Virtual Private Network with the Private is just a network where sophisticated attackers can view your traffic.
May 13, 2024: David Ting, CTO at Tausight joins Bill for the news. Ting dives into the fascinating world of AI, cybersecurity, and healthcare through an engaging discussion that leaves audiences pondering: what untapped potential lies within our vast reservoirs of healthcare data? How can AI catalyze greater advancements in cybersecurity and make our digital world safer? As we navigate the intricate landscape of AI-driven technology in healthcare, what is the future we're heading toward? This conversation goes beyond surface-level explanations and delves into the intricacies of AI model building, security concerns, and technological shifts altering the workforce, all the while keeping the focus on improving healthcare outcomes.
Key Points:* Role of AI in Cybersecurity * AI Influence on Job Market * Edge Computing Prospects * Improving AI Models
News articles:* This Week Health News
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In this episode of the 2 Minute Drill, host Drex delves into the recent cybersecurity incident at Ascension, a major healthcare system. Discover the implications of the cyber attack, which has disrupted essential services like EHR and phone systems, and learn about the broader risks and considerations for healthcare M&A deals in the wake of such events. Featuring insights into the response from Ascension and potential lessons for healthcare organizations, this episode is crucial for anyone involved in healthcare operations and cybersecurity.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Today we explore CIO personas predicted from 2011. How did they do? Also, I could use your help. Fill out our survey.
When you use the tools wrong you get bad results. When you use the tools right you get better results. Beware of studies that use the tools wrong.
May 6, 2024: Laura O’Toole, CEO at SureTest joins Bill for the news. She propounds on a myriad of subjects rooted deeply in our current tech-healthcare ecosystem. As they probe into the AI labyrinth, could they be overlooking the persisting inaccuracies? How is the role of AI shaping up in data governance amid the accelerated pace of technology? Is the regulatory burden in healthcare stifling innovation or serving as the checks and balances for it? As they ponder upon these, they also deliberate the contentious issue of the FTC-led ban on non-compete agreements in terms of the nuanced needs of the industry. The discussion further meanders into acknowledging the vision and strategies that health institutions have opted for. Does infusing AI in healthcare truly hold the potential to revolutionize the industry, or are they standing on the brink of another technology bubble?
Key Points:
- EHRs and EPIC versus Cerner
- The FTC Vote
- Non-Compete Agreements
- Effect of AI Integration
News articles:
- US healthcare's 'mind-numbing burden': Advocate CEO
- Today: FTC Strikes Down Non-Competes and the AHA isn't Happy
- AtlantiCare's transformative 6-year plan includes a med school, AI and high-profile partnerships
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- Overview of Andrew Witte's grueling seven-hour congressional testimony.
- Key criticisms and legislative reactions to UnitedHealthcare's recent data breach.
- Discussions on the implications of the UnitedHealth and Change Healthcare merger.
- Insights into the broader cybersecurity challenges facing the healthcare industry.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
This one was really effective. Not all of them are, so I thought you might like to hear this one.
In this episode of the 2 Minute Drill, host Drex delves into the pressing issues of AI technology in healthcare devices, updates on the CISA Cyber Hygiene Program, and the implications of recent major data breaches. Highlights include:
- Updates from CISA's Ransomware Vulnerability Warning Pilot and its impact.
- The record-setting data breach affecting Kaiser's 13 million members and its consequences.
- Guidance on managing tracking technologies in healthcare applications to comply with HIPAA.
- Insights on the ubiquity of AI in everyday tech tools, with a focus on new product launches by Logitech and Microsoft.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Today: Business Impact Analysis - Who Needs Them? Well, every health system for starters.
April 29, 2024: Drex DeFord, President, 229 Cyber/Risk at This Week Health joins Bill for the news. Considering the prevalence of cybersecurity incidents, what should be the balance between technological advancement and ethical responsibility in healthcare data management? How can the healthcare sector evolve to ensure that breaches like the one at Change Healthcare don't just become an accepted part of the digital landscape? What are the implications of healthcare providers relying heavily on third parties for data management, and how does this influence patient security? As legislation and technology evolve, what should be the role of Congress in understanding and legislating on complex tech issues like cybersecurity in healthcare? What does the future hold for patient-centric healthcare information systems, and how might this change the dynamics of data ownership and privacy? How can the healthcare industry better prepare for the inevitable challenges of future pandemics and cybersecurity threats?
Key Points:* Healthcare monopoly impacts * Cybersecurity in healthcare * Legislative tech comprehension
News articles:* Epic v. Particle * Rachael England, MPH on LinkedIn: Review of Change Cyber testimony on Capital Hill
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In this episode of the 2-Minute Drill, host Drex covers significant cybersecurity events, including a major security breach impacting millions and the sentencing of a Russian official for corruption linked to cybercrime activities. Discover tips and resources for enhancing your cybersecurity from CISA, and learn about Change Healthcare's data breach implications.
Contributions & Community:
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
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Remember, Stay a little paranoid.
Let's get started already is about moving a little quicker on the things you've already decided to do.
Generative AI presents a new form of communication. It may not be ready right this moment to do the heavy lifting, but the pace of advancement makes it almost undeniable that it will be at the forefront of patient communication and education. Will your health system be represented? Just asking.
April 22, 2024: Wes Wright, Chief Healthcare Officer at Ordr, joins Bill and Drex for the news. How has Ordr spearheaded innovations in network security within the healthcare sector? What challenges have they faced in securing complex healthcare networks, and how have these been addressed? Is segmentation the solution to these major cybersecurity breaches? Furthermore, they explore the broader implications of their security solutions on patient data protection and hospital operations. This episode not only highlights Ordr's strategic initiatives but also fosters a broader discussion on the critical role of cybersecurity in modern healthcare.
Key Points:
- Challenges in Healthcare Cybersecurity
- Protecting Patient Data
- Impact on Hospital Operations
News Articles:
- It’s Time to Hand Cybersecurity Over to the Computers
- AT&T says personal data from 73 million current and former account holders leaked onto dark web | CNN Business
- OpenAI and Microsoft reportedly planning $100 billion datacenter project for an AI supercomputer
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I start my coaching engagements off with 10 questions for the CIO. Perhaps you can listen and determine if you have what it takes to be the CIO? Can you clearly answer these 10 questions.
Show Notes:
- Drex discusses the ongoing Change Healthcare ransom situation, with threats escalating as the deadline approaches.
- Recap of the legal outcomes for former Uber security chief Joe Sullivan, highlighting the consequences of mishandling cyber incidents.
- Highlights from Capitol Hill's recent hearing on healthcare cybersecurity, featuring insights from industry leaders.
- Announcement of the new long-form podcast, "Unhack the Podcast," focusing on AI threats in cybersecurity, launching April 22.
Contributions & Community:
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Today's episode delves into an insightful discussion with Trish Gallagher on how the real challenges nurses face stem from a hostile work environment rather than a simple shortage, shedding light on underlying systemic issues in healthcare.
Do you have an answer? Will this decision be taken out of your hands? Today we explore.
In this episode of the 2 Minute Drill, host Drex discusses critical cybersecurity alerts and updates including a severe vulnerability in Palo Alto Network's products, a ransomware attack on Change Healthcare, and a significant breach at Sisense affecting customer data. Sponsored by ORDR, this episode keeps you informed on the most urgent cyber risks and how to manage them.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Data is the oil that fuels VC health tech investments. Health Systems are the oil fields and last week they shut off the supply to a few VC backed firms. Today, we explore.
April 15, 2024: Lindsey Jarrell, CEO at Healthlink Advisors joins Bill for the news. Amidst a backdrop of financial turbulence and technological advancements, Jarrell and our host dissect the multifaceted challenges and opportunities facing the healthcare sector today. How has the financial impact of recent healthcare changes reverberated through the industry, and what does it mean for future business continuity and dependency management? The conversation takes a critical turn towards the role of the CIO in navigating these tumultuous waters, questioning whether the traditional CIO role is adapting fast enough to the demands of digital transformation and AI integration. With AI's exponential growth, how are healthcare organizations managing the onslaught of AI solutions, and what strategies can CIOs employ to harness AI responsibly and effectively?
Key Points:* Financial Impact Analysis * Business Continuity Concerns * CIO Role Evolution * Vendor Roadmap Importance * Pilot and Fast Fail AI
News articles:* Lack of transparency 'handcuffed' feds' Change hack response, lawmaker says * Change Healthcare Rival Onboards Hundreds of Thousands of Customers During Hack Crisis - WSJ * Change Healthcare to start processing $14B claims backlog as it restores clearinghouse platforms * What is the Financial Reality of Change Healthcare's "Monopoly"? * The death of the CIO
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Onboarding new staff is a critical function. Today we delve into our process at This Week Health.
Social media gives everyone a soap box. Pun intended.
Today we look at integration challenges with Epic, or maybe not.
In this episode of the Two Minute Drill, Drex delves into the recent cyber attacks on Change Healthcare, revealing the tactics of ransomware gangs like Alpha VAKA Black Cat and Ransom Hub. With a ransom of $22 million in Bitcoin and stolen sensitive data at stake, the episode explores the harsh realities of cyber extortion in the healthcare sector. Drex also highlights the outdated National Vulnerability Database and its implications for cybersecurity. Featuring insights from Scripps Health's CEO, Chris Van Gorder, and useful resources for staying updated on cybersecurity trends, this episode is a must-listen for anyone concerned with healthcare security.
Contributions & Community:
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Jamie Dimon had this to say in the JP Morgan annual report. "While we do not know the full effect or the precise rate at which AI will change our business — or how it will affect society at large — we are completely convinced the consequences will be extraordinary and possibly as transformational as some of the major technological inventions of the past several hundred years: Think the printing press, the steam engine, electricity, computing and the Internet, among others."
In this episode of the 2 Minute Drill, Drex highlights crucial cybersecurity updates impacting the healthcare sector. Key points include a social engineering campaign targeting IT help desks, suggestions from the HIPAA Journal for updating security processes, insights from the HISAC annual report on resiliency, and notable cybersecurity incidents, including a foiled attempt to insert a backdoor into widely-used compression software. Sponsored by ORDR, this episode is a must-listen for staying informed on healthcare IT risks and defenses.
Contributions & Community:
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
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Remember, Stay a little paranoid.
April 8, 2024: David Ting, Founder and CTO at Tausight joins Drex DeFord, President, 229 Risk & Security at This Week Health for the news. As we delve into the conversation, Ting shares his insights on the challenges and opportunities presented by the current state of cybersecurity in healthcare, particularly in light of recent high-profile cyber events. How will increased regulations and mandates impact healthcare organizations, and is there a balance to be struck between compliance and genuine security? Ting also explores the hyperconnected nature of healthcare and the vulnerabilities it introduces. Could the solution lie in not just more regulations but in providing healthcare organizations with the necessary incentives and financial assistance to bolster their cybersecurity measures? Furthermore, we touch upon the potential of AI in revolutionizing healthcare cybersecurity, as highlighted by the partnership between ARPA H and DARPA.
Key Points:* Impact of Increased Regulations * Financial Assistance and Incentives * Securing Pediatric Health Data * Partnership Between ARPA H and DARPA
News articles:* Processing Mismanagement: Responding to Change Healthcare’s Meltdown - 4sight Health * Dear Colleague Letter * 2 Minute Drill: Budget Dust and Cyber Urgency: A Call for Stronger Hospital Security * Ransomware attack on Change Healthcare pegged as "most significant" in sector history
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- Dr. Andrew Ning: A prominent computer scientist known for his contributions to artificial intelligence. Co-founder and former head of Google Brain, ex-chief scientist at Baidu, co-founder of Coursera. His educational background includes UC Berkeley, MIT, and Carnegie Mellon.
- Topic: Ning's talk at Sequoia Capital focused on agents and their potential in AI, advocating the powerful capabilities of agents when powered by models like GPT-3.5, asserting they can perform at the level of GPT-4.
Video: https://youtu.be/ZYf9V2fSFwU?si=7gSAHfJSiGkuvNEK
In this episode of The Two Minute Drill, Drex discusses the evolving landscape of cybersecurity, referencing a Wall Street Journal article advocating for increased automation in cyber defenses. The conversation touches on the balance between technology and human oversight, the shifting roles within IT departments, particularly in healthcare, and the recent AT&T data leak. With insights into the role of CISOs and the ongoing challenge of securing sensitive information, this episode offers a nuanced view of technology's impact on security and leadership in the digital age.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
What if Natural Language interface was just part of every applications features. Crazy thought. Can agent power AI outperform the latest models? Today we introduce the concept.
What are you looking at for Ambient Scribing? Almost every CIO I'm speaking with has some sort of bake off or contract in the works. Today we explore the players.
Dive into the latest episode of the Two Minute Drill where we explore the unexpected HIMSS-CHIME merger, uncover a cybercrime leader, and tackle new social media legislation, all with a touch of humor.
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
In this episode of the Two Minute Drill, Drex discusses the latest in cybersecurity regulations affecting the healthcare sector. Key points include the Cyber Incident Reporting for Critical Infrastructure Act (CIRSIA), new proposed reporting rules by CISA, and the Healthcare Cybersecurity Improvement Act introduced by Senator Mark Warner. Plus, how these developments signal increased regulatory oversight for healthcare providers and the importance of public commentary in shaping these regulations.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Are you ready for a world where a full length video can be created with no actors? Not today, but someday. Well the first iterations are available to view now with OpenAI Sora
Today: Big Tech gets it right. Remote work takes a hit. Apple gets sued. Change takes more flack, this time from congress.
United Health Group starts processing their backlog. Great news, but still not out of the woods yet.
March 25, 2024: Drex DeFord, President, 229 Cyber/Risk Community at This Week Health joins Bill for the news. Does the integration of AI devalue the nursing profession, or does it offer a pathway to enhance the care they provide by offloading mundane tasks? Furthermore, we explore the accountability quandary posed by AI's increasing involvement in patient care. Who bears the responsibility when AI fails to catch a critical health issue? This episode also takes a deep dive into the recent cybersecurity breach at Change Healthcare, shedding light on its far-reaching implications for the healthcare industry. How prepared are healthcare organizations to handle such disruptions, and what can be done to bolster their resilience against future threats?
Key Points:* AI in Nursing Roles * Accountability and AI * Change Healthcare Ransomware Attack * The Role of the CIO in Cybersecurity
News articles:* Nvidia Wants to Replace Nurses With AI for $9 an Hour * Change attack update: UnitedHealth launching medical claims solution * The Change Healthcare cyberattack: A timeline
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AI is changing the nature of work and nursing is not going to be spared. Today we discuss.
In this compelling episode of the Two Minute Drill, Drex takes a deep dive into the dark web's insatiable appetite for healthcare data, particularly focusing on why children's information is a high-value target for cybercriminals. Learn about the intrinsic value of medical records, the underestimated locations of sensitive data, and the chilling longevity of identity theft against minors. Discover actionable insights for safeguarding personal and organizational data against the relentless threats of cybercrime. Join us as we explore how to protect the most vulnerable among us and ensure the security of healthcare information in an increasingly digital world.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
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The American medical association lays out eight. In demand, AI use cases for which the organization says it has heard physicians express. Particular enthusiasm. Today we discuss.
Clearly one of the most impactful cyber events ever in healthcare. Today we look back on the last couple of weeks in the Change Healthcare ransomware event.
This incident is a stark reminder of the vulnerabilities in our health IT infrastructure. On February 21st, Optum reported widespread connectivity problems, signaling the onset of a crisis. By the next day, UnitedHealth Group suspected a nation-state was behind this turmoil.
As we tracked the developments, Black Cat, a notorious group, claimed responsibility on February 26th. Despite the legal and reputational risks highlighted by Fitch and Moody’s, UnitedHealth Group’s credit ratings remained stable, surprisingly.
The sequence of events escalated quickly. By February 27th, the Department of Health and Human Services (HHS) was alerting hospitals about Black Cat. Amid these warnings, Aetna acknowledged delays in payments to providers, prompting them to fast-track alternative payment solutions.
On the leap day, February 29th, Change Healthcare confirmed the Black Cat's involvement, collaborating with cybersecurity firms and law enforcement to mitigate the attack's effects. By March 1st, Optum had initiated a funding program to aid providers affected by the cash flow disruption, alongside implementing a workaround for its e-prescribing system.
The cyber onslaught had profound financial ramifications, with large health systems hemorrhaging over $100 million daily. In response, the HHS expedited payments to the affected hospitals. The cyberattack not only disrupted the data flow but also initiated a series of legal challenges against UnitedHealth Group.
As of March 7th, Change Healthcare had restored its pharmacy e-prescribing function, projecting a gradual reinstatement of other services through March. Meanwhile, UnitedHealth temporarily halted certain authorizations to mitigate the operational strain.
The recovery journey is ongoing, with significant financial assistance advanced to providers and new solutions being developed to streamline medical claims processing. Despite these efforts, the full recovery timeline remains uncertain, underscoring the severity of the attack's impact on the healthcare sector.
In reflecting on this ordeal, the critical takeaway is the imperative for robust business continuity planning. It's not just about reacting to incidents but proactively managing the risks inherent in our interconnected healthcare systems. This incident is a call to action for IT leaders and healthcare executives to rigorously evaluate and strengthen their cybersecurity and business continuity strategies, ensuring resilience against future cyber threats.
In this quick dive, Drex unpacks the latest in cybersecurity funding and policy implications for hospitals from the president's new budget proposal. Discover the mixed reactions from the healthcare community and the chilling update on the Rizda ransomware syndicate's latest move. This episode sheds light on the critical need for increased security investments and the ongoing debate around penalties for cybersecurity compliance. A must-listen for anyone in the healthcare sector looking to understand the future of cybersecurity investments and regulations.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
March 18, 2024: Laura O’Toole, CEO at SureTest joins Bill for the news. From the stark realities of homelessness and its communal aspects to the intricate challenges of healthcare security and the implications of major cyberattacks, Laura lends her insights into the resilience and adaptability of the healthcare sector. How do communities form in the midst of societal challenges like homelessness, and what can we learn from their solidarity? With the recent formidable cyberattack on Change Healthcare, we are prompted to question: how prepared are our healthcare systems for such crises, and what measures can institutions take to fortify their defenses? Furthermore, as we explore the transformation of healthcare delivery through changing sites of care and the push for leadership that transcends traditional roles, we are left to ponder the future trajectory of healthcare. Is the industry poised for a swift adaptation, and how does leadership culture play into the realization of innovative healthcare solutions?
Key Points:* Change Healthcare * Leadership and Culture Change * Healthcare Delivery Evolution
News articles:* 10 Ways To Drive Change In Healthcare * HHS requests 'stopgap' payments to hospitals, pause on prior authorizations amid Change outage
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Can you define AI? Can the person on that panel define AI? What constitutes AI? Today we discuss.
It's that time of year. Lots of news stories, lots of press releases. Today we take a look at a few of them.
Hopefully as a CIO you understand that the Change Healthcare issue is partly owned by you. But if not, today I discuss.
March 11, 2024: Samuel Hill, Head of Marketing, and Drex DeFord, President of the Cyber and Risk Community, at This Week Health join Bill for the news at ViVE. They delve into the intricate world of healthcare technology, discussing the recent Change Healthcare breach, communication strategies during cybersecurity incidents, the evolution of marketing tactics at industry events like ViVE, and the challenges faced by vendor partners in navigating multiple conferences. They explore the effectiveness of booth communication, the value of peer-to-peer connections, and the importance of qualifying leads amidst the flurry of conference activities. Engaging questions arise: How can healthcare organizations effectively communicate during a breach? What strategies can vendors employ to maximize ROI at conferences? And how do marketing tactics evolve in response to industry shifts? Tune in for insightful discussions and reflections on the changing landscape of healthcare technology.
Key Points:* Marketing your Booth * Increase in Health Conference Choices * How Should Vendors Approach Conferences? * Handling Security Breaches * Future of This Week Health
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In this episode of the 2 Minute Drill, Drex delves into the latest saga of cybercrime affecting Change Healthcare, where internal conflicts among cybercriminals expose terabytes of sensitive data. Discover the intrigue of Black Cat's betrayal and the potential fallout for healthcare data security. Plus, insights on the legal repercussions of ransomware attacks and how organizations can possibly mitigate damage. Join us for a gripping discussion on the real-world implications of cyber warfare and how it impacts us all. Tune in, stay informed, and prepare to navigate the ever-evolving landscape of cybersecurity threats.
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
In this episode of the Two and a Half Minute Drill, Drex delves into the evolving drama surrounding Change Healthcare's encounter with ransomware, including the complexities of ransom payments and the treacherous landscape of ransomware as a service models. Amidst the backdrop of the Change Cyber event, two critical developments in cybersecurity went under the radar: the release of NIST’s Cybersecurity Framework Version 2.0, introducing a new focus on governance, and the Health Sector Coordinating Council's unveiling of their five-year plan. These pivotal updates offer guidance and structure for bolstering cybersecurity defenses in healthcare and beyond. Drex also contemplates the implications of ransom payments in healthcare, emphasizing the industry's vulnerability to cybercrime. Join the conversation on combating these threats and share with your network to spread awareness and fortify our collective defense.
Contributions & Community:
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Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
If I were hired by your board to do an audit of your business continuity program, here is where I would start.
https://ithandbook.ffiec.gov/it-booklets/business-continuity-management/i-business-continuity-management/
March 4, 2024: Charles Boicey, Chief Innovation Officer at Clearsense joins Bill and Drex for the news. They delve into a multitude of topics surrounding the modern healthcare technology landscape at VIVE 2024, LA. What are some of the prevalent risks in the cyber world that health professionals are being confronted with today? Dig into these and other questions in this episode as Charles discusses his work in India, recent happenings in Change Healthcare as well as the controversial implications of OptumHealthcare Connectivity. The conversation also shifts to the importance of privacy in today's digital era and whether uniformity truly holds the key to addressing cyber risks. Experience the wave of future healthcare technology as we analyze and unpack these discussions in this episode.
Key Points:* Privacy in Healthcare * Change Healthcare News * OptumHealthcare Connectivity * Clearsense
News articles:* At ViVE 2024, Get a Glimpse of the State of Cybersecurity in Healthcare * Change Healthcare cyberattack still impacting pharmacies, as H-ISAC issues alert
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In an in-depth special of the Two and a Half Minute Drill, Drex unpacks the aftermath of a significant cyber event shaking the healthcare sector, spotlighted by the recent attack on Change Healthcare. This episode takes you behind the scenes of cybercrime syndicates, revealing their sophisticated organizational structures and strategies. Drex delves into the disruptive ransomware attack by Black Cat, highlighting its far-reaching impact on healthcare organizations nationwide and comparing it to the Colonial Pipeline Breach's effect on the industry. He discusses the urgent need for a robust cyber posture across healthcare, touching on key areas like priority patching, executive support, third-party risk management, and the importance of knowing where personal health information is stored. Listen for actionable insights and a preview of what's to come in a special weekend edition focused on enhancing healthcare's cybersecurity resilience.
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Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
In this extended edition of the Two Minute Drill, Drex takes us through the aftermath of the Vive conference, focusing on the significant cyber attack on Change Healthcare and its ripple effects across the healthcare industry. He discusses the downfall of the LockBit King, the resurgence of the Black Cat ransomware group, and how these events culminate in unprecedented disruptions in healthcare services nationwide. This episode not only sheds light on the intricacies of ransomware as a service but also on the sophisticated, organized nature of modern cybercrime syndicates. Drex emphasizes the urgent need for a robust cyber posture, touching on aspects such as priority patching, executive support, and the criticality of knowing where personal health information is stored. Prepare for a weekend special that promises further insights into improving healthcare cybersecurity, making it clear that the fight against cyber threats is a collective endeavor.
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Last show with this crappy audio. I'm on the road and I didn't travel with my mic. Thought I would riff on the value of the conference.
February 26, 2024: Drex DeFord, President of Cyber and Risk Community at This Week Health, joins Bill for the news. They explore the impact of cybersecurity on healthcare, illustrated by the shutdown of LockBit ransomware operations, and the implications for the industry. How does the arrest of cyber criminals and the seizure of decryption keys alter the landscape of health IT security, and what does it signify for future cybersecurity strategies? The conversation shifts to the nuances of healthcare conferences, emphasizing the value of personal connections and the exchange of pragmatic solutions over theoretical discussions. What role do these conferences play in fostering innovation and problem-solving within the health IT community? Can cloud services offer a more secure and efficient infrastructure for health IT, or do they introduce new vulnerabilities? This episode prompts listeners to consider the evolving challenges and opportunities in health IT, encouraging a deeper reflection on how these developments affect the broader healthcare landscape.
Key Points:* Invoking Impactful Discussions in Healthcare * Cyber Threat Takedown * Cloud vs. On Site Storage * Making the Most of Vive * Microsoft Data Leaks
News articles:* LockBit Ransomware Operation Shut Down; Criminals Arrested; Decryption Keys Released * Azure and Microsoft Exchange Servers Victim To Active Exploitation by Hackers
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In this episode of the Two and a Half Minute Drill, Drex celebrates the recent success in the cybersecurity world with the takedown of the LockBit ransomware group, known for its widespread attacks, including on healthcare organizations. This significant win for cyber professionals, however, quickly turns to concern with emerging threats to major healthcare and IT service providers like Optum and Change Healthcare. Drex discusses the proactive measures taken by these organizations and the implications for healthcare providers. Furthermore, a critical vulnerability in ConnectWise, a tool many IT service providers use, highlights the ever-present risk of ransomware attacks, underscoring the importance of diligent third-party risk management. Tune in for these urgent updates and practical advice for safeguarding your organization in an interconnected digital landscape.
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Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Change Healthcare is offline due to a cyber incident. They do 15 Billion transactions in healthcare annually. Yeah, it's kind of a big deal.
Today we scan the news and talk big tech layoffs, Apple Vision Pro, Neuralink, Ascension finances and Providence SD WAN. Enjoy.
In this episode of the Two and a Half Minute Drill, Drex brings us a mix of cyber news from the frontline. We kick off with the uplifting news of a cybercriminal facing justice for attacks on healthcare organizations, including a significant 2020 incident impacting the University of Vermont Medical Center. Dive into the complex world of cybercrime's long-term effects on victims, highlighting the distressing use of a child's stolen data. Explore the evolving roles of CISOs and CIOs as they adapt to the challenges of digital innovation and cybersecurity, moving beyond compliance to become integral parts of business operations. Plus, a cautionary tale about the potential pitfalls of chatbots, serving as a reminder to prioritize accuracy and ethical considerations in digital patient interactions. Join us for these insights and more, and learn how you can contribute to our growing cyber risk community.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
February 19, 2024:Lindsey Jarrell, CEO at Healthlink Advisors, joins Bill for the news. How can healthcare organizations better prepare for and defend against sophisticated cyber attacks, like the one involving a deepfake CFO that led to a significant financial loss? What strategies should health IT leaders adopt to ensure their operations remain robust and responsive to the ever-evolving demands of healthcare delivery? With the financial landscape of healthcare institutions showing signs of improvement yet facing regional disparities, what measures can be taken to ensure sustainable growth and operational efficiency? And, as the conversation shifts towards the importance of strategic IT leadership, they examine the role of CIOs in navigating these complex challenges.
Key Points:* Deepfake Cybersecurity Threats * 2023 Healthcare Financial Recap * Strategic IT Leadership * Integrated Healthcare Teams * Fostering a Trusting Community
News articles:
- Finance worker pays out $25 million after video call with deepfake ‘chief financial officer’
- National Hospital Flash Report December 2023
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Join Drex in this insightful episode of the Two and a Half Minute Drill, where we delve into the complexities of third-party risks in the cybersecurity realm, spotlighted at the latest 229 CISO Summit. Learn why cybercriminals target third-party apps to access a wealth of data from thousands of healthcare organizations and the challenge this presents. Plus, we’re on the brink of the first HIPAA security audits since 2017 — are you ready? Drex also offers a vital reminder on the importance of accurate HIPAA spelling and its impact on professional communication. This episode is packed with must-know information for navigating the cybersecurity landscape, especially within the healthcare sector.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
Expand their knowledge, experience, thinking, and network. It's that easy. Start today.
In this episode of the 2 Minute Drill, Drex delves into the latest cybersecurity developments affecting the healthcare industry. Highlights include the introduction of the Strengthening Cybersecurity in Healthcare Act by bipartisan senators, a hefty fine levied against a New York City hospital for HIPAA violations, and practical advice on protecting against W-2 scams. Join the 229 Cyber and Risk Community for more insights and learn about our recent event in Del Mar that brought together top CISOs to tackle pressing cybersecurity challenges. Don't miss Drex's tips for safeguarding patient information and staying vigilant against internal and external threats. For more information, visit our website and consider joining our upcoming events.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
February 12, 2024: Wes Wright, Chief Healthcare Officer at Ordr, joins Bill for the news. As we tread the path of progress, how far have we come since the introduction of meaningful use in healthcare? Has healthcare effectively capitalized on the digital wave set in motion by the electronic health records (EHR)? These questions form the crux of our conversations as they discuss the origin, trajectory, and the potential future of healthcare security. The advent of AI has undoubtedly catapulted healthcare into a new era, but it's also added an extra layer of complexity when it comes to cybersecurity. They delve deep into these topics, to question the current state of cybersecurity, and to envision what meaningful measures we can adopt for a more secure future without compromising on healthcare provision.
Key Points:* Role of Ordr * Federal’s Role in Cybersecurity * Meaningful Use * Government Healthcare Spending * Paper to Technology Switch
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In this episode of the Two Minute Drill, Drex highlights a sophisticated AI-driven cyber scam targeting a multinational corporation, showcasing the evolving threats in the cyber landscape. Discover the importance of establishing solid verification processes within your organization to counteract these advanced tactics. Additionally, explore the untapped potential of hiring neurodiverse individuals to enhance your cybersecurity team's creativity and focus. Plus, learn about the unexpected risks posed by interconnected devices, exemplified by a massive botnet attack involving internet-connected toothbrushes in Switzerland. With the Super Bowl spotlighting the importance of heightened security measures, this episode serves as a crucial reminder to assess and fortify your cyber defenses against increasingly inventive and technological threats.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
In this episode of the Two Minute Drill, Drex shines a light on the surge of cyber incidents impacting healthcare, with Lurie Children's and St. Anthony's Hospital at the forefront. 2023 marks a record-breaking year for health system breaches in the U.S., surpassing previous records with 734 breaches. We delve into the role of third parties in these breaches and the significance of new voluntary cyber performance goals from HHS. Plus, learn about Florida's proposed legislation offering a safe harbor for organizations implementing reasonable security measures. Join our community effort in shaping cybersecurity awareness and action within the healthcare industry.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
The commoditization of IT staff was a phrase that was used on the show yesterday. Today we discuss.
February 5th, 2024:Samuel Hill, Head of Marketing at This Week Health, joins Bill for the news. They discuss the commoditization of IT roles and the critical need for strategic connectivity in healthcare systems. How can IT departments transition from being seen as commodity services to strategic partners in healthcare? The conversation then shifts to the importance of cybersecurity in patient safety and healthcare availability, introducing Drex DeFord's new role in leading the cybersecurity community. But what does the future hold for health IT in terms of its strategic significance and alignment with healthcare goals? This episode probes these vital questions, offering insights into the dynamic world of health IT and its impact on healthcare delivery.
Key Points:* TWH Growth * Cybersecurity Community * Layoffs in Healthcare * Cybersecurity Threats * Integrating IT Systems
News articles:* Why health systems are laying off IT workers * Fortune 500 companies are eliminating chief marketing officer roles as the position loses C-suite clout
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Join Drex in this episode of the Two Minute Drill as we delve into the forefront of cybersecurity concerns and regulations impacting the healthcare sector. From New York's new cybersecurity regulations to HHS's latest performance goals, get the essential cheat sheet on what's happening. Plus, an urgent call to action on Avani VPN vulnerabilities and a look back at the lessons from the Blackbaud breach. And for a lighter note, HP's stance on non-HP ink invites skepticism amid serious cybersecurity dialogues. Stay informed, stay involved, and let's tackle these cybersecurity challenges together.
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
I gave these out last year and it was the most listened to episode of the year. I thought I would revisit the list. Here you go.
The Two Minute Drill on This Week Health: Unraveling the Future of Cybersecurity
Drex dives into a rapid-fire exploration of today's most pressing cybersecurity issues. From the dynamic role of CISOs to FBI's crackdown on cyber thugs, the manipulation by cyber gangs, and Neuralink's brain chip breakthrough, we've got the scoop that keeps you at the edge of your seat.
Highlights:
- CISOs in Action: Gone are the days of passive leadership. Find out why.
- FBI vs. Cybercrime: A victory story that's just the beginning.
- Beware of Clicks: The truth behind top search results for free software.
- Neuralink's Leap: Is humanity ready for brain chips?
Contributions & Community:
Become part of the conversation and help shape future episodes by contributing stories and insights. Visit thisweekhealth.com/news and click on "Become a Contributor."
Stay Connected:
Don't miss out on our upcoming episodes focused on hacking healthcare. Follow our podcast, like and share this post to spread the word, and join the new 229 cyber and risk community for more in-depth discussions and resources.
Stay Informed, Stay Secure:
Visit thisweekhealth.com/security for more information and resources to bolster your cybersecurity knowledge and defenses.
Remember, Stay a little paranoid.
We are launching a new Risk and Cybersecurity community at This Week Health and Drex DeFord has joined the team to lead this effort. Check it out at https://thisweekhealth.com/security
Digital Health investors are getting focused. Health Systems are getting focused. Are we focused?
January 29, 2024: Laura O’Toole, CEO at SureTest joins Bill for the news. They discuss the challenging landscape for startups, emphasizing the shift from rapid growth to profitability and its impact on venture capital and business sustainability. How are companies like SureTest navigating these changes while maintaining growth and profitability? What does the future hold for healthcare IT in terms of investment, client expectations, and the evolving role of technology in healthcare delivery? The conversation also explores the implications of generative AI in both personal and professional realms. Is AI poised to redefine workforce dynamics and ethical boundaries? How are health IT leaders preparing for the future challenges and opportunities presented by these technological advancements?
Key Points:* Startup Landscape Challenges * Investor Relationships * Moral AI Implications * Energy Consumption Management * Future Healthcare Predictions
News articles:
- $27 billion up in smoke – that's how much cash the 3,200 startups that failed this year had raised, says PitchBook
- Gartner's Top Strategic Predictions for 2024 and Beyond
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Health Systems are laying off IT workers. I can't imagine you're surprised. Today we discuss different reactions and what you must maintain during these difficult times.
January 22, 2024: Mari Savickis, Head of Government Relations at CHIME, joins Bill for the news. They discuss the impacts of AI on healthcare, exploring how it's more than just cutting-edge technology, but also a tool for improving efficiency in clinical and administrative workflows. As healthcare continues to be a critical issue in the election year, how will AI shape patient experiences and healthcare delivery? They address the complexities of healthcare legislation and the implications of new rules like HTI-1, which is set to revolutionize EHR certification. With healthcare's significant portion of GDP and its role as a leading cause of bankruptcy, the conversation also turns to the financial challenges in healthcare. How will these financial pressures shape policy and patient care? This episode offers deep insights into the intersection of technology, policy, and the real-world challenges facing healthcare today.
Key Points:* Rural Healthcare * Healthcare Legislation * Financial Challenges * AI Diversification * Advanced Cyber Security
News articles:* ONC info blocking disincentives are excessive says the American Hospital Association * It's time FDA and CISA update their medical device agreement, says GAO * FTC Proposes Amendments to Strengthen and Modernize the Health Breach Notification Rule * The Health Data Breach Notification Rule
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Is there really one strategy that stands out above the rest. I think so, today we dive into it.
January 15, 2024: David Ting, CTO / Founder at Tausight, joins Bill for the news. They delve into the alarming trend of cybercriminals targeting patient data, raising the question: How does the value assigned to illicitly obtained personal health information impact both the healthcare industry and the patients themselves? The discussion then shifts to the intriguing concept of leveraging AI and technology in healthcare, pondering the potential efficiencies and ethical concerns. Could the integration of AI in hospital workflows dramatically reduce costs while raising concerns about the future role of human professionals in healthcare? And what about the paradox of progress, where advances in technology lead to both solutions and new challenges, especially in the realm of data security and privacy?
Key Points:* Patient Cyber Attacks * Ethical Security * Diversified AI Language Models * Patient Information Rights * Healthcare System Adaptability
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Amazon's strategy has been chaotic to say the least. This brings it into focus, at least for the time being. Today we explore what we can learn from the Omada announcement.
January 8, 2024: Charles Boicey, Chief Innovation Officer at Clearsense, Joins Bill for the news, discussing their predictions around healthcare IT in 2024. They delve into the significant impact of AI and machine learning, particularly in enhancing personalized and preventative medicine. How will AI's advancements integrate into daily healthcare practices, and what does this mean for patient care and data management? They also explore the challenges of healthcare staffing and the role of technology in alleviating these issues. Can technology provide a sustainable solution to the staffing crisis in healthcare? The discussion further touches upon the importance of data integration and the potential of home-based healthcare delivery. As we stand on the brink of transformative changes in healthcare, how will these technological advancements redefine the roles of healthcare professionals and the nature of patient care?
News Articles:
- 10 Healthcare Technology Trends For 2024
- 2024 Tech Trends in Healthcare: Insights to Attract and Retain Software Buyers
- 2024: Healthcare Insiders Predict The Future
Key Points:
- Staffing Shortages
- AI Efficiency
- Improvement vs Innovation
- Home Based Care
- Personalized Medicine
Today we look at a story from Drone Life. Is there no where we won't go to find a story for you our great listeners.
December 18, 2023: Laura O'Toole (CEO, SureTest), Drex DeFord (Executive Healthcare Strategist, CrowdStrike), and David Ting (CTO and Founder, Tausight) join Bill for the news. Covering highlights from 2023, the guests share their insights and pose vital questions: Will the continued attacks impact healthcare's reputation and patient trust? How about the increased legal actions against breached systems – will they finally stimulate change? Moving on, they also delve into unexpected shifts in the EHR landscape and what's next for the main players. Moreover, they discuss distressing financial challenges for healthcare providers and the impact on cybersecurity investments. Lastly, has 2023 become the 'year of AI' within healthcare, and what does it mean for the industry?
Key Points:* Cybersecurity Threats * EHR Market Movements * Increasing Role of AI * Effective Risk Management
News articles:* Open AI: The Real Story Behind the Wild Four Days Between Sam Altman's Firing and Return * Why Sam Altman’s removal—and reinstatement—as OpenAI CEO actually matters * How many hospital CIOs still own innovation, data analytics, cybersecurity * The vanishing chief digital officer
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Can we learn anything in Healthcare from Elon Musk. Gosh I hope so. But I also hope we don't buy into everything. Today we explore.
Can we learn anything in Healthcare from Elon Musk. Gosh I hope so. But I also hope we don't buy into everything. Today we explore.
December 13, 2023: Dennis Joseph, Sr. Director - Product Management & Healthcare Practice Lead at Digital Scientists, joins Bill for the news. How can healthcare organizations effectively address the issue of doctors leaving their organizations, given the increasing intent to leave, especially among young and mid-career physicians? Is the use of technology in healthcare truly evolving and improving, or are we facing a proliferation of technology solutions that may not necessarily enhance patient care? In light of Sam Walton's early stance on healthcare costs, how has Walmart's recent partnership with healthcare providers like Orlando Health impacted the healthcare landscape, particularly in rural areas? How can Walmart's extensive real estate footprint in rural areas address the challenge of healthcare access and make basic health services more readily available to communities? What metrics should CIOs use to measure the success of their IT strategies and technology investments in improving patient care, clinician satisfaction, and operational efficiency?
Key Points:* Physician Retention Challenges * Transparency in AI Systems * Walmart's Healthcare Initiatives and Partnerships * Metrics for Evaluating IT Strategies * Build vs. Buy Technology Decisions
News articles:* IT issues affecting health system financials * Walmart: Friend or foe to hospitals? * 40% of doctors eye exits. What can organizations do to keep them?
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Do you agree that we are in a Cyber War right now? If so, do we need wartime cyber leadership? That is the topic of discussion for today.
December 11, 2023: Bob Klein, CEO at Digital Scientists joins Bill for the news. Key areas of exploration sprawl across Artificial Intelligence in healthcare, implications of job changes due to AI, ChatGPT's role in providing specialized knowledge, and the future of Remote Patient Monitoring. Will AI be the catalyst that changes jobs or will it rather mean new kinds of jobs are emerging? How do we reconcile the perceived threat of job reduction with the potential for job creation? Can 'knowledgable' AI platforms like ChatGPT transform our interactions with data and our understanding of its practicality? What role does AI play in interpreting complex healthcare data and does it serve to democratize rather than isolate the healthcare landscape? By deeply considering the consequences and rewards embedded in AI and RPM's growth, we could be at the brink of a transformative era within the healthcare realm.
Key Points:* Artificial Intelligence * Job Reduction Fear * Data Analysis Challenge * Remote Patient Monitoring
News articles:* Stanford Health uses AI to reduce clinical deterioration events * Best Buy Health & Mass General Brigham Strike Landmark Partnership To Expand Healthcare At Home * Global Edition Workforce Improving rural access to radiology services
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Google's response to ChatGPT-4. It's impressive, but not earth shattering, however... It takes machine reasoning a few steps forward.
December 6, 2023: Paul Hoffman, CEO, and founder of inTandem Health joins Bill for the news. How does his experience as a cancer survivor shape his unique approach to health care? How does the integration of technology in medical care help patients, and what challenges does this present? They delve into the dynamic and evolving world of health care, discussing academic medical centers, the impact of human connection, and the role of AI in shaping health care practices.
Key Points:* Role of Mentors * Clinician Experience * Digital Community Support * Use of AI in Healthcare * Cedars Sinai Accelerator
News articles:* How healthcare is tackling clinician burnout * How Epic is using AI to change the way EHRs work
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New York is passing a cybersecurity law with $500M in funding. Is this the start of something new?
December 4, 2023: Dr. Kevin McNamara, Director of Provider Experience at Optimum HIT joins Bill for the news. They explore several critical topics shaping the healthcare landscape. Can technology, specifically Artificial Intelligence, ease the escalating issue of clinician burnout? How might electronic medical records become more efficient and less of an administrative burden for medical professionals? Furthermore, could the application of AI relieve the damaging pressure faced by care providers facing a relentless surge of digital information? As the healthcare landscape continues to change rapidly, how will these changes impact patient care?
Key Points:* Artificial Intelligence * Clinician Burnout * Electronic Medical Records
News articles:* Stanford Health uses AI to reduce clinical deterioration events * How Can AI Help Reduce the Costs of Healthcare? * How healthcare is tackling clinician burnout
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Is there anything better than Thanksgiving leftovers. Today we look at what healthcare CIOs are thankful for and see if it tells us anything about what is going on in Health IT.
Sam Altman returns as CEO of OpenAI, Yeah, says the crowd of adoring fans. But what just happened. Those that advocated for guardrails on the pace of AI development were stomped. No longer will we advance AI at the pace of research, now it will advance at the pace of Capitalism. Is this a good thing?
Ilya video I reference. https://youtu.be/9iqn1HhFJ6c?si=jllxMLFzmtt5KYhw
November 20, 2023: Drex DeFord, Executive Healthcare Strategist at CrowdStrike is joined by Robbie Hughes, CEO at Lumeon, for the news. They explore the impact of AI on healthcare, focusing on the Biden Administration's executive order. They discuss the challenges and potential of AI in healthcare, particularly in workflow automation and patient care prioritization. How will AI shape healthcare delivery while ensuring patient safety and operational efficiency? The episode also touches on the role of generative AI, like ChatGPT, in healthcare settings. What are the ethical and practical considerations of its use in a clinical environment?
News Articles:
Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence
Key Points:
- AI Executive Order
- Healthcare Workflow Automation
- Generative AI Applications
- AI: Expectations vs Reality
- Information Security
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NVidia has a Trillion dollar market cap and their CEO is worried about disruption. Is healthcare vulnerable for disruption?
November 13, 2023: Mark Dobbs (Global Healthcare Alliances) & Erik Nystrom (Principal, Enterprise Imaging) at Pure Storage joins Bill for the news. With the rise of AI integration making waves in the industry, how does this technology aid physicians in handling increasing data loads and resolution quality? And how it can potentially ease the burden off clinicians and physicians? What does this mean for the future of disease identification? Meanwhile, on the business side, how are tech CEOs tackling the transition between remote work and returning to the office, and what challenges are they facing? Is there a trend of more CEOs resigning due to burnout or the struggle to adapt to new technologies?
Key Points:* AI and Imaging * Remote Work * CEO Resignations * Cloud Security * Healthcare Tech Investment * Patient Engagement
News articles:* SEC Charges SolarWinds and Chief Information Security Officer with Fraud, Internal Control Failures * Remote employees ‘don’t work as hard’, says head of world’s biggest commercial landlord * CEOs are leaving their jobs in record numbers in what is the executive suite version of The Great Resignation * This Week Health News
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November 8th, 2023: Andrea Thomaz, CEO and co-founder for Diligent Robotics, joins Bill for the news. They dive deep into the transformative world of robotics and AI, with a specific focus on their impacts on healthcare. This episode raises some thought-provoking questions about the future. How are hospitals using robotics like the transport robot Moxi to alleviate workforce shortages and improve efficiency? What is the role of AI in these developments, and how are the fields of robotics and AI merging? They also discuss the financial realities and cost savings opportunities that robotics and AI bring to healthcare. Ultimately, what do such advances mean for the healthcare industry?
Key Points:* Robotic Technologies * AI Developments * Workforce Shortages * Healthcare Efficiency * Cost Savings
News articles:* Kaufman Hall: Workforce Issues Remain Key Challenges for Hospital Performance * 2023 Healthcare Provider IT Report: Doubling Down on Innovation * 4 Ways Investors Think the Health Tech World Will Change in 2024
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November 6, 2023: Laura O’Toole, CEO of SureTest, explores the transformative power of diversity in healthcare expertise. In this Newsday they consider the impacts of introducing non-traditional backgrounds into the healthcare realm, questioning the balance between overwhelming new entrants and harnessing their unique skill sets. The conversation naturally extends to the potential of AI in healthcare, challenging current structures like large Epic shops and urging a shift towards meaningful engagement and efficient workflows. The episode concludes with a call for financial courage and stewardship, urging leaders to discerningly invest in solutions with substantial returns by giving staff time to critically and creatively think. Laura and Bill’s exchange encourages a reevaluation of healthcare’s status quo, pushing for innovation, efficiency, and a bold embrace of change.
Key Points:
- Diverse Expertise Hiring
- AI task management
- Encouraging Creative Solutions
- Decreasing Clinician Workload
- Investment and Financial Stewardship
News Stories:* 2023 State of Healthcare Performance Improvement Report: Signs of Stabilization Emerge * Mammography Study: AI Software Predicts One-Third of Breast Cancer Cases Up to Two Years Prior to Diagnosis
Time is a limited resource. The best leaders get more done with the time they have. Today we explore.
A Coverup is a Coverup and it never ends well. The truth will always come to light. Today we look at one such cautionary tale.
October 30, 2023: Drex DeFord, Executive Healthcare Strategist at CrowdStrike joins Bill for the news. A thoughtful consideration surfaces around democratized AI and the implications on efficiency and privacy. What does the rise of machine customers mean for future economic activities? How will this explosion of AI affect cyber threats and security management? Furthermore, we cover intriguing topics around Patch Tuesday, AI's impact on development and intelligent applications, and the concept of continuous threat exposure management. As we delve into this episode with DeFord, we invite listeners to grapple with these complex topics at the intersection of healthcare, cyber security and AI.
Key Points:* AIs Role Rise * Democratized AI * AI Trust, Risk, and Security * AI-Augmented Development * Intelligent Applications * Continuous Threat Exposure
News articles:* Microsoft announces new AI tools to help doctors deliver better care * Could Middle Eastern Cyberwarfare Spill Into Health Sector? * National Hospital Flash Report: August 2023
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here.
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How are our problem solving skills? Today we explore this as a deficiency of Health IT.
A couple of contrasting use cases. Google Vertex and Recent Imaging study contrast maturity of AI models.
Well the numbers are out and they look good, but as you know, that isn't the whole picture.
October 23, 2023: Priscilla Sandberg, Senior Healthcare Strategic Alliances Manager from Pure Storage, joins Bill for the news. The conversation brings to light topics such as data management protection and women facing more expensive healthcare. What role does AI play in healthcare, and how is marketing distinct from other industries, especially in terms of payer markets? how should companies manage data security in an era where even cloud data is vulnerable to breaches. Furthermore, they delve into gender disparities in healthcare, particularly women’s healthcare benefits. Is the healthcare industry equipped to tackle such biases and what steps need to be implemented for a comprehensive approach towards gender-neutral healthcare benefits? Engage in this discussion that pushes healthcare professionals to consider other perspectives and search for data solutions.
Key Points:* Responsible Data Management * Healthcare Security * Protecting Patients and Reputations * Women's Healthcare * Gender Biases
News articles:
- 8 questions CIOs Should Ask to Prime Their Business for Gen AI
- Cost of a Data Breach Report 2023
- Hiding in plain sight: The health care gender toll
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here. - https://thisweekhealth.com/practical-ai-in-healthcare/
Nurses are clamoring for technology. Well, not exactly, they are clamoring for solutions to their problems and smart technology leaders are finding them to be great allies.
October 18, 2023: David Ting, CTO and founder at Tausightjoins Bill for the news live from HLTH23. Can the sphere of cyber security keep up with the accelerated rate of AI technology innovation and what are the risks of adopting new technologies like OpenAI's GPT-4? As the digital landscape diversifies and grows, we confront the pressing question of how we can secure proliferating data, especially in the complex terrain of the cloud. Compounding these challenges, we reflect on the reputational and operational risks posed by large-scale data breaches and discuss potential mitigation strategies. How are organizations adapting to the financial pressures of maintaining an impregnable digital fortress? Join as they delve into these critical considerations within the ever-evolving landscape of cyber security.
Key Points:* Cyber Security Challenges * AI Technology Innovation * Risks of Data Migration * Reimagining Cyber Security * Sustaining Digital Fortresses * Data Breach Implications
News articles:* Boards Still Lack Cybersecurity Expertise * Intel pitches the 'AI PC' at software developer event * MGM, Caesars Cyberattack Responses Required Brutal Choices
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here.
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The Federal Government is looking to regulate AI. Today we discuss what they are saying.
October 16, 2023: Charles Boicey, Chief Innovation Officer of Clearsense, joins Bill for the news. They delve into the evolving landscape of healthcare and technology. How does the "chaos of healthcare" influence patient outcomes based on myriad variables like time, staff, and facility? As AI emerges as a potent tool, is it poised to displace human roles, or will it serve as a supplementary force, enhancing the efficiency of tasks like claim submissions? How will AI-driven denials and approvals transform the healthcare billing cycle, benefiting patients in the process? In the intricate web of databases, from vertical to graph, how do we ensure a responsible progression without jeopardizing patient safety? Join as they explore these pressing questions and envision the future of healthcare.
Key Points:
- Chaos of Healthcare
- Job Competition with Ai
- Database Differentiation
- AI: Copilot or Pilot?
- Patient Experience
Articles
- Amazon Invests $4 Billion into the AI Space with Anthropic
- Kevin Maloy MD LinkedIn
- Sam Altman Says He Intends to Replace Normal People With AI
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here.
There are two ways people and organziations are approaching AI in healthcare. Today we discuss.
October 9, 2023: Chad Webb, CTO at Rhaeos, joins Bill for the news. In this episode, they focus on the transformative role of AI and technology deserts. How do healthcare professionals navigate the balance between leveraging tech and ensuring its effective implementation? What challenges do underserved populations face in accessing modern digital health solutions, and how can we bridge the tech divide to provide care more equitably? As health systems explore everything from easy-button solutions to more complex, open-source models, how do they ensure their approach serves their unique patient demographics? Amidst these discussions, one key realization emerges: while tech is powerful, the real value lies in its tailored execution and broader accessibility.
Key Points:* AI Implementation Dynamics * Telehealth Potential & Limitations * Socioeconomic Tech Accessibility * Digital Divide Challenges * Remote Health Monitoring Solutions
News articles:* Oliver Wyman: Health Innovation Summit * 7 AI Pitfalls That Hospitals Should Avoid * Craig Kenyon LinkedIn Post
October 4, 2023: Robbie Hughes, CEO at Lumeon joins Bill for the news. How can healthcare strike a balance between leveraging technology for lower-risk patients and maintaining a human touch amid clinician shortages? How should existing healthcare providers adapt to compete with emerging consumer-centric players like Walmart and Walgreens? As value-based payments impact appointment availability, what alternatives can maintain both quality and accessibility of care? How can health systems evolve their business models and secure the "first dollar" in a shifting market landscape? How should the increasing consumerization of healthcare and patients' immediate action desires be addressed, considering clinical recommendations for patient-centered approaches? What potential lies in tech-amplified centers of excellence like back pain clinics, and which areas might benefit from similar focus? How does the prioritization of value-based care overlook urgent medical issues, affecting patient wellbeing and healthcare efficiency? And as external competition from companies like Amazon and Walmart increases, how must traditional healthcare systems adapt to ensure effective patient care?
Key Points:* Business Model Evolution * Tech-Enhanced Care Coordination * Value-Based Care Challenges * Consumerization and Choice * Retail Competition and Disruption * Centralization and Operational Efficiency
News articles:* Lyle Berkowitz, - Dr. Jeffrey Millstein article using tech-enhanced team-based care * Value-based payments are making it harder to see your primary care doctor on short notice * Costco to offer members $29 virtual care visits * CommonSpirit Health creates value-based care platform
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here.
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We've incurred the pain of digitizing the medical record, what was it all for. Today we discuss whats possible today.
October 2, 2023: Cameron Lewellen, Director of Healthcare ISVs at VMware, joins Bill for the news. They discuss the intricacies of VMware's approach to healthcare and the use of AI in the industry. Why is interoperability not yet a front-of-mind concern in healthcare? How is Cameron's friend Larry Ellison, Chief Executive Director at Oracle Corporation, reshaping our perception of healthcare through his innovative approach to data? With topics ranging from the role of AI in medical imaging to the concept of Intel creating large language models on laptops, this episode gives listeners a deep dive into the current and future applications of AI and data in healthcare. What could this mean for patients who need to modify their lifestyle as they age?
Key Points:* AI in Medical Imaging * Larry Ellison on Innovation * LLMs on Local Computers * Generative AI * Perspective on Private Data
News articles:* National Hospital Flash Report: August 2023 * AI shows major promise in breast cancer detection, new studies suggest
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here -
https://thisweekhealth.com/interoperability-outcomes/
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Amazon invests $4bn into AI firm Anthropic, competing with Google, Microsoft in AI race. Attains minority ownership, promotes generative AI development, propels Anthropic's competition with ChatGPT's developer OpenAI. Today we discuss.
MGM Resorts and Caesars Entertainment face Scattered Spider/ALPHV cyberattack. Caesars pays $15M ransom and quickly resumes business; MGM refuses to pay, undergoes 10+ days operational downtime. Was one right? Was one wrong?
Today, we delve into the transformative partnership between Transcarent and ten leading health systems, aiming to revolutionize patient care with digital front-ends, transparent pricing, and streamlined care pathways. This collaboration offers a glimpse into the future of healthcare, emphasizing convenience, transparency, and personalized patient experiences.
Costco / Sesame announcement won't be a game changer on it's own, but when you stack it up with announcements from Amazon, CVS, Walmart, Walgreens, United Healthcare and other digital platform plays you have an aggregate disruption.
September 25, 2023: David Ting, CTO and Founder of Tausight joins Bill for the news. They explore topics ranging from third-party healthcare risks, the complexities of cybersecurity, to the potential impacts of Artificial Intelligence (AI). Does our reliance on third-party systems expose us to risk, and how does this molecular spread of patient data affect us all? Can AI negate the need for intricate, hand-written code and how close are we to AI-powered robotic surgery becoming the norm? These thought-provoking yet grounded discussions not only propel us into pondering the future trajectory of the tech industry but also expound on its influence and potential in our everyday lives.
Key Points:* Third-party Healthcare Risks * Data Dispersal Complications * AI in Cybersecurity * Coding Automation * Generative AI Potential * Robotics in Healthcare
News articles:* 5 Things CFOs Should Know About Generative AI * ChatGPT scored 72% in clinical decision accuracy, MGB study shows * IBM trains its LLM to read, rewrite COBOL apps
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here
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It's Friday, today I recap some key points from a talk I gave this week. Don't forget to share our podcast with a friend.
A little brainstorming this morning. 51 leaders share how they are looking to apply technology to healthcare's challenges.
Bill Gurley asserts that Epic rigged the system and Social Media concurs. The Internet is ablaze with this narrative, unfortunately it's wrong. A little research will point out that Bill just glossed over the details and started knitting things together that don't go together. Today we explore.
Three sets of use cases for Generative AI. Clinical Efficiency, Revenue Cycle, and Operational. This is moving faster than anyone imagined.
September 18, 2023: Bob Klein, CEO of Digital Scientists joins Bill for the news. They explore the complexities and advancements of AI in the field of healthcare. How might the landscape of medical services change as AI becomes integrated into daily operations? How will AI make waves in areas as significant as clinical decision support systems? Is AI an aid or a hindrance, a tool for efficiency, or a risk to job security as argued by nurses? Klein grapples with these questions and more, providing a thought-provoking look at where healthcare stands in the wild waters of AI development.
Key Points:
- AI Integration Challenges
- AI in Healthcare Services
- Clinical Decision Support Systems
- Nurse's Perception of AI
- Data Privacy Issues
- The Potential of Personalized Care
News articles:* Artificial Intelligence May Influence Whether You Can Get Pain Medication * Leveraging the power of digital transformation to enhance patient care and healthcare providers’ performance * Nurses join striking writers, actors to voice AI concerns
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here.
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We just completed another 229 roundtable. This time it was CISOs. Drex and I report out.
September 11, 2023: Jon Kimerle, Global Strategic Healthcare Alliances with Pure Storage joins Bill for the news. They delve into a myriad of topics orbiting around the current tech evolution in healthcare. This ostensible exchange elucidates Jon's evolution from a faith-based healing ministry to becoming a high-ranking technology officer. We also tap into the riveting dialogue on Epic's plans boasted by Judy Faulkner and how those insights sync with Kimerle's own experience with Epic in healthcare. Moreover, we delve into the significance of generative AI in healthcare, and yet the lack of a specific strategy for its adoption in most healthcare facilities. All these discussions spearhead some dynamic reflections: How can technology companies such as Pure Storage concomitantly bolster healthcare? What's the potential of generative AI in an industry that often seems resistant to swift change? Is there a juxtaposition between the demand for AI and the aptitude to implement it for healthcare outcomes?
Key Points:
- Pure Storage Evolution
- Epic's New Plans
- Generative AI
- Healthcare Technology
- Fintech Potential
- Strategic Alliances
News articles:* “We’re in the 1999 of the internet era’: a16z’s Julie Yoo on fintech’s potential and the digital health market” * Judy Faulkner touts new plans for Epic - (Innovator's Dilemma, Clay Christenson) * Top 12 things healthcare organizations want in IT vendors, per KLAS * Health system execs bullish on generative AI, but still lack strategy * Is artificial intelligence a cybersecurity ally or menace?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here.
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From the basic to the not so basic, the predictions are lofty for this technology. Today we explore.
Medical AI can’t interpret complex cases yet. The arrival of multimodal large language models will start the real revolution – and real assistance. MedicalFuturist.Com
Medical AI can’t interpret complex cases yet. The arrival of multimodal large language models will start the real revolution – and real assistance. MedicalFuturist.Com
"𝐶ℎ𝑎𝑡𝐺𝑃𝑇 𝑝𝑟𝑜𝑣𝑒𝑑 𝑏𝑒𝑠𝑡 𝑖𝑛 𝑚𝑎𝑘𝑖𝑛𝑔 𝑎 𝑓𝑖𝑛𝑎𝑙 𝑑𝑖𝑎𝑔𝑛𝑜𝑠𝑖𝑠, 𝑤ℎ𝑒𝑟𝑒 𝑡ℎ𝑒 𝐴𝐼 ℎ𝑎𝑑 𝟩𝟩% 𝑎𝑐𝑐𝑢𝑟𝑎𝑐𝑦 𝑖𝑛 𝑡ℎ𝑒 𝑠𝑡𝑢𝑑𝑦, 𝑓𝑢𝑛𝑑𝑒𝑑 𝑖𝑛 𝑝𝑎𝑟𝑡 𝑏𝑦 𝑡ℎ𝑒 𝑁𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝐼𝑛𝑠𝑡𝑖𝑡𝑢𝑡𝑒 𝑜𝑓 𝐺𝑒𝑛𝑒𝑟𝑎𝑙 𝑀𝑒𝑑𝑖𝑐𝑎𝑙 𝑆𝑐𝑖𝑒𝑛𝑐𝑒𝑠.
𝐼𝑡 𝑤𝑎𝑠 𝑙𝑜𝑤𝑒𝑠𝑡-𝑝𝑒𝑟𝑓𝑜𝑟𝑚𝑖𝑛𝑔 𝑖𝑛 𝑚𝑎𝑘𝑖𝑛𝑔 𝑑𝑖ff𝑒𝑟𝑒𝑛𝑡𝑖𝑎𝑙 𝑑𝑖𝑎𝑔𝑛𝑜𝑠𝑒𝑠, 𝑤ℎ𝑒𝑟𝑒 𝑖𝑡 𝑤𝑎𝑠 𝑜𝑛𝑙𝑦 𝟨𝟢% 𝑎𝑐𝑐𝑢𝑟𝑎𝑡𝑒, 𝑎𝑛𝑑 𝑖𝑛 𝑐𝑙𝑖𝑛𝑖𝑐𝑎𝑙 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡 𝑑𝑒𝑐𝑖𝑠𝑖𝑜𝑛𝑠, 𝑢𝑛𝑑𝑒𝑟𝑝𝑒𝑟𝑓𝑜𝑟𝑚𝑖𝑛𝑔 𝑎𝑡 𝟨𝟪% 𝑎𝑐𝑐𝑢𝑟𝑎𝑐𝑦 𝑏𝑎𝑠𝑒𝑑 𝑜𝑛 𝑡ℎ𝑒 𝑐𝑙𝑖𝑛𝑖𝑐𝑎𝑙 𝑑𝑎𝑡𝑎 𝑡ℎ𝑒 𝐿𝐿𝑀 𝑤𝑎𝑠 𝑡𝑟𝑎𝑖𝑛𝑒𝑑 𝑜𝑛."
HealthcareITNews
September 3, 2023: Adrian Ang, CEO and Co-founder at Aevice Health joins Bill for the news. Adrian opens up about his personal struggle with asthma, which led to the founding of Aevice Health in 2018. He shares insights on their innovative smart wearable stethoscope designed to help patients with asthma or Chronic Obstructive Phenomenal Disease (COPD) manage their conditions at home. This engaging conversation pivots to the efficacy of Remote Patient Monitoring (RPM) in solving many patient and provider problems in rural healthcare. Could these RPM solutions provide an avenue for continuous monitoring, effective disease management, cost efficiency, and accessibility? Or are they creating another barrier with potential hidden costs, particularly for smaller hospitals and clinics? As we navigate the digital health landscape, we also touch on the controversial topic of hospitals charging electronic systems and the pros and cons of these fees. Is this a necessary evil to streamline administrative tasks and reinforce prompt care or does it cripple patient access?
Key Points:* Remote Patient Monitoring * Cost Efficiency * Healthcare Accessibility * Electronic Reimbursement Charges
News articles:* How RPM can solve many patient and provider problems in rural areas * 'It's ridiculous': Why hospitals pay millions to get paid electronically * Which big health systems do — and don't — bill for MyChart messages
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here
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Generative AI is just scratching the surface. Today we explore the various forms of AI coming down the pike by taking a look at the Gartner AI hype cycle.
It feels good when they call, but does it make sense that they are calling? Today we explore a cautionary tale.
These new generative AI tools are really amazing. However with great power comes great responsibility. Today we discuss where it can go wrong.
August 28, 2023: Josh Sackman, President and Co-Founder at AppliedVR joins Bill for the news. As the first digital therapeutics company to receive a unique HCPCS code, how has this groundbreaking approach to healthcare changed the dynamics of treatment? Can VR be the bridge to holistic patient care beyond hospital walls, especially for veterans? And as Apple enters the VR arena with its premium-priced Vision Pro, what strategic differences will we witness in contrast to companies like Meta? Join us as we explore these riveting advancements in healthcare technology and ponder on their far-reaching implications.
Key Points:* Digital Therapeutics HCPCS * VR in Healthcare * Apple's Vision Pro
News articles:* Can Virtual Reality Help Ease Chronic Pain?
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here
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What if we had a machine that could take input in human language, reason and always keep the human in the loop. This is what Satya Nadella spoke about at UGM.
Today I give you my fresh eyes view on UGM. What's fresh eyes. Listen in to understand.
My first time on Epic's campus in over 15 years. My impressions and ramblings on day 1 of UGM.
August 21, 2023: Charles Boicey, Chief Innovation Officer at Clearsense joins Bill for the news. They delve into the transformative impact of data and AI on healthcare operations. With the evolution from sick care to actual healthcare, how are large language models revolutionizing the way information is presented and analyzed? As we transition to data-driven hospitals, is AI truly the panacea to streamline the mess of digitized data? The advent of 5G promises bandwidth and security enhancements, but what role does it play in healthcare, particularly in bridging hospital and home care? Join us as we explore these pressing questions and more, emphasizing the pivotal changes technology can bring about in the healthcare industry.
Key Points:* Hospital Safety * Data-Driven Healthcare * AI Revolutionizing Healthcare * 5G in Hospitals
News articles:* Violence Against Healthcare Workers Is Rising: Here’s How We Can Protect Them * Creation and Adoption of Large Language Models in Medicine * The Data-Driven Hospital and the Inevitability of AI
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here
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Lots of new roles at health systems around transformation. Today we explore what it means.
An LLM that fits on your phone, works offline and has passed the US Medical Licensing Exam. Oh, and by the way, it's open source.
https://youtu.be/J9nJh33GM-w
August 13, 2023: Laura O’Toole, CEO at SureTest joins Bill for the news. They delve deep into the challenges of modern management and leadership, focusing on the rapid pace of change in our current business climate and how the adoption of technology, particularly in a post-COVID era, impacts the workforce. How can organizations balance rapid technological advancements with ensuring the well-being of their workforce? With remote work becoming the norm, how do leaders ensure constructive feedback without affecting morale adversely? If managers are indeed becoming more critical in a remote setup, what training and resources are essential to equip them for success? In the context of "human sustainability," what should leaders prioritize: rapid progress or workforce well-being? How transformative will generative AI be for administrative tasks, and how can it be harnessed to benefit both the organization and its employees?
Key Points:* Modern Management Challenges * Workforce Well-being * Remote Feedback Difficulties * Generative AI Impact * Balancing Rapid Advancements
News articles:* Why the pandemic-era acceleration of health tech isn't going away * As workforce well-being dips, leaders ask: What will it take to move the needle? * So much of what we need to accelerate change in US healthcare is a new management culture
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here.
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What if I told you it wasn't a slam dunk in my mind that a Healthcare CIO should have a seat at the table. Well, today we discuss.
What can we learn from Zoom calling staff back to the office? I also discuss what I've heard other health systems are doing.
Can you believe he said that. I do, and we've been saying the same thing. We have little transparency into the models training. Gen AI may not give you the same answer twice. Generative AI is probabilistic, meaning it give you the most probable answer, or in the case of Large Language Models, it's best guess on what the next word should be. Regardless. John believes it could be transformative.
August 7, 2023: Curtis Hendrick, VP of Cloud Services at Optimum Healthcare IT joins Bill for the news. In a world where digital transformation is crucial, can a single empowered leader truly drive the necessary changes in large healthcare systems? How can organizations effectively adopt agile methodologies and embrace a culture of nimbleness to accelerate their digital transformation initiatives? What role does culture play in successful digital transformation, and how can leaders foster a culture that embraces innovation and change? Is it time for healthcare systems to move away from expensive, monolithic applications and embrace low-cost, agile products to tackle bottlenecks and achieve quick wins? What are the potential risks and benefits of adopting AI models in the cloud, especially in large healthcare systems with vast amounts of sensitive data? How can healthcare organizations navigate the complexities of data privacy and security when using AI and cloud-based technologies, considering the recent challenges faced by other companies?
Key Points:* Cloud evangelism * Importance of AI * Agile methodologies * Addressing risks in AI * Digital Transformation
News articles:* 8 Steps to Digital Transformation * AI leaders from Google, AWS discuss promise and perils of generative AI
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You ever wonder what it takes to be a healthcare CIO. Well it depends. It depends on the type of organization that is hiring you and the role they expect you to play. Today we delve into it. If you have any thoughts or ideas, shoot me a note. bill@thisweekhealth.com.
Have you had an increase in your enterprise software contract cost. That's just one example of the growing power of our cloud providers. What is your strategy to avoid vendor lock in.
Amazon's Clinic's launch and misstep. However, we should look to see how they handle the consumer experience and be ready for a larger play in the future.
July 31, 2023: Robbie Hughes, CEO and Founder of Lumeon joins Bill for the news. How can the healthcare industry overcome the challenge of operationalizing digital solutions at scale? What are the key issues with the current approach to digital front doors in healthcare? What are the limitations of electronic health records (EHRs) in driving operational efficiency and reliability in healthcare? What are the barriers to creating a reliability culture in the healthcare industry? How can healthcare organizations create a cohesive strategy that integrates technology, marketing, and communication to effectively position themselves within the larger community? What role does cost, quality, and experience play in healthcare marketing, and how can organizations effectively communicate these aspects to consumers? What steps can be taken to measure and understand healthcare costs in order to provide consumers with predictable pricing and transparency?
Key Points:* Digital front doors * EHR limitations * Reliability culture * Brand identity * Cost, quality, experience
News articles:* How marketing, digital health have blurred, according to Ardent's consumer chief * The Digital Front Door is So Yesterday * How Can We Reduce Unnecessary Healthcare Spending in the US?
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here.
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Commoditization of services represents a buying opportunity. Is that what's happening in voice transcription.
July 24, 2023: Robert Elliott, VP and Executive Architect, ServiceNow Services at Optimum Healthcare IT joins Bill for the news. In a world where AI-generated code is rapidly growing, the conversation invites exploration into the future of job roles, the necessary skills for the next generation, and how AI might augment, not replace, our capabilities. It further addresses how AI could be employed responsibly to navigate and potentially mend aspects of the perceived "broken" healthcare system, while balancing innovation with proven systems. Is their a possibility of waste reduction through streamlined administrative processes, cloud computing, and analytics? Can a reflection on past healthcare startup failures, ethical considerations in healthcare tech innovation, and the factors influencing the success of startups in this fast-changing landscape aid in growth? What is the overall impact of these changes and innovations, posing the question of whether the evolving healthcare technology landscape is more of a boon or a bane?
Key Points:* Artificial intelligence potential * Healthcare startup considerations * ServiceNow in Healthcare * AI's Future Implications * Reducing Healthcare Waste
News articles:* The horses have ran out of the Barn and the Barn has burnt down * How Can We Reduce Unnecessary Healthcare Spending in the US? * Council Post: Distribution And Decentralization Are Crucial In The Healthcare Sector * 10 Healthcare Startup Cautionary Tales (That Aren’t Theranos) - Halle Tecco
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here.
Not all Healthcare CIOs are the same, nor should they be. They each have different jobs with different requirements. Let's explore.
July 17, 2023: Brad Bigelow, Digital Health Executive at Acolyte Health joins Bill for the news. As we examine the transition from paper to digital information exchange in healthcare, what are the potential challenges and ethical considerations involved in this digital shift? What is the role of telehealth and digital communication in shaping the future of the healthcare industry, and how can we ensure these advancements reach marginalized populations? How might we strike a balance between embracing technological advancements and maintaining the human touch in healthcare? What is the possibility of a healthcare 'Age of Enlightenment' with AI serving as a potential catalyst. What factors need to align for this shift to happen, and what could be the potential risks or drawbacks? How is healthcare moving from a care journey to a health journey, what needs to change at a systemic level for this shift to occur and how might this affect the patient experience?
Key Points:* Personal Healthcare Journey * Care to Health Journey * Reimbursement and Policy * Generative AI Capabilities
News articles:* Is Healthcare At The End Of Its Middle Age? * AWS launches generative AI center backed by $100M investment * Private Capital Is A Key Component To Improving Health Equity
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here.
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How important is leader confidence? Where should we spend our limited resources on innovation? What Bill does when he spots a silly story, he shares it with you. Go figure.
Great article, check it out. https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/technologys-generational-moment-with-generative-ai-a-cio-and-cto-guide
Generative AI is coming, I thought I'd take a look at where McKinsey thinks it will impact healthcare.
Understanding hospital prices can explain health system investments. Today we delve into twelve hospital pricing concepts.
July 10, 2023: Drex DeFord, Executive Healthcare Strategist at CrowdStrike joins Bill for the news. What drives CrowdStrike's impressive presence in the cybersecurity landscape? How do healthcare cybersecurity trends shape the future of data protection? Are M&A deals the key to unlocking growth and innovation in the cybersecurity industry? What strategies can companies employ to successfully expand their product offerings? Is entering new markets the ultimate catalyst for business growth and global impact? How can economies of scale revolutionize the cybersecurity sector? Does reduced competition hinder or foster innovation in the industry? What challenges and opportunities arise when fundraising in the dynamic cybersecurity market?
Key Points:* Healthcare cybersecurity trends * M&A deals * Product expansion * Market entry * Economies of scale
News articles:* Healthcare Cyber Security 2023: Key M&A Themes and Future Trends * Epic, Cerner 2048: What will EHRs look like in 25 years? * How Technology Is Transforming The Future Of Healthcare
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The use of AI will determine the winners and losers in healthcare delivery over the next 5 years. Too dramatic. Listen today.
12 Trends. Check them out here. https://www.trillianthealth.com/insights/reports/2022-health-economy-trends
July 3, 2023: Mark Dobbs, Global Healthcare Alliances at Pure Storage joins Bill for the news.How has the adoption of cloud technology affected the healthcare industry? What are the potential risks and vulnerabilities associated with cloud-based healthcare systems? How can healthcare organizations balance the need for data access and security in a cloud environment? How can healthcare organizations ensure effective disaster recovery and business continuity in a cloud-based infrastructure? What are the cost implications of moving healthcare data to the cloud, and how can organizations manage these costs? How can healthcare organizations maintain control over their data when relying on a single cloud vendor? What challenges do healthcare organizations face when renegotiating or renewing digital health contracts?
Key Points:* Cloud adoption in healthcare * Balancing data access and security * Disaster recovery and business continuity * Cost implications of cloud adoption * Challenges of renegotiating digital health contracts
News articles:* How Technology Is Transforming The Future Of Healthcare * Epic, Cerner 2048: What will EHRs look like in 25 years? * CISA, FBI warn health systems and others of Clop MFT ransomware tactics * AWS adds FHIR capabilities to help with ONC and CMS compliance
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here
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It's always good to understand the financial picture of the industry you work in. Today we discuss.
This just in, there is an information blocking rule. Just kidding. There's been an information blocking rule, except now it has some teeth. Mostly.
Probably many. Today we discuss. Plus the mistake I hear CIOs making that you don't want to make.
Great article from Dustin Hufford, CIO of Cooper Health on Patient Centered Interoperability.
June 26, 2023: David Ting, CTO and Founder of Tausight, joins Bill for the news. How does the EU AI Act aim to restrict and regulate AI use, and what are your thoughts on its limitations? Should AI models be required to disclose every piece of copyrighted material used to train them, and what are the implications of such a requirement? Can AI models unlearn biases and adjust their weighting based on different sources of knowledge? Is the fear surrounding AI similar to past technological advancements, such as nuclear energy or computers, and should regulations be driven by a fear of the unknown or by embracing the potential benefits? What are the potential consequences of stifling AI development and imposing excessive restrictions on its use? How can AI be effectively leveraged in the healthcare industry, and what are the implications for improving operational efficiency, disease management, and patient engagement?
Key Points:* EU AI Act * Paranoia and misconceptions about AI * Control and regulations on AI use * Statistical nature of AI and its limitations * Ransomware Attacks * Holistic Care * Healthcare industry and AI applications
News articles:* Why AI Will Save the World | Andreessen Horowitz * Health systems' top 10 AI priorities for the next 2 years * AI Act: a step closer to the first rules on Artificial Intelligence | News | European Parliament * An Illinois hospital links closure to ransomware attack
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here.
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Today we look at JP Morgans push into AI and discuss what healthcare can learn from their approach.
David Muntz is dropping some wisdom over on the Starbridge Advisors blog. Today we take a look.
June 21, 2023: Nina Tandon, CEO and Co-Founder at EpiBone joins Bill for the news. What is the background story of EpiBone and its technology? How do stem cells play a role in EpiBone's approach to tissue engineering? Is there a risk of rejection when using a patient's own stem cells for tissue regeneration? What are some applications of EpiBone's technology in clinical trials? How do healthcare entrepreneurs and consumer companies contribute to the development of personalized medicine?
Key Points:
- EpiBone's technology
- Stem cells and tissue engineering
- Applications in bone and cartilage regeneration
- Availability and distribution of the technology
- Societal impact and ethics
- Personalized medicine
- Consumer-driven healthcare innovation
TED Talks:
- Could tissue engineering mean personalized medicine?
- Caring for engineered tissue
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here.
Degree Preferred, Two words that open a world of opportunity for candidates and employers.
June 19, 2023: Laura O’Toole, CEO at Suretest joins Bill for the news. What are the financial pressures that healthcare systems are currently facing? How have healthcare organizations addressed the workforce issue? Why did organizations need to address high overtime rates for employees? How will AI impact relationships? Is there an illusion of relationships created by technology? What are the potential consequences of relying on technology for relationships? What is the importance of in-person connections in the workplace? How does the rising cost of education impact the workforce and employment opportunities?
Key Points:* Financial pressures in healthcare * Workforce challenges and solutions * Impact of AI on relationships and social connections * Importance of in-person interactions in the workplace * Rising cost of education and its implications
News articles:* Patients, providers still see many pain points with 'digital front door' and care access, survey finds * Why AI Will Make Our Children More Lonely * Why healthcare data privacy is an 'illusion,' according to Yale professor * 'The possibility of a cyberattack' is keeping hospital CEOs up at night
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Leaders identify and solve the right problems. Today we discuss lazy leadership and how channeling your inner 8 year old might help you to avoid it.
I'm working through a project with ChatGPT and our content. Thought I would share the progress and some findings that might be relevant.
I was surprised by our conversation on last weeks webinar. Thought I would share it with you.
June 12, 2023: Bob Klein, CEO at Digital Scientists joins Bill for the news. How are health systems coping with economic challenges, and what are the recent trends in their financial performance? What are the potential risks and consequences of focusing only on short-term financial gains and operational efficiency in healthcare organizations? How do you balance the need for immediate cost-saving measures with the importance of investing in long-term innovation and transformative technologies in healthcare? What role can generative AI play in addressing healthcare challenges and driving innovation within budget constraints? How can health systems leverage technology and digital solutions to improve efficiency, patient care, and overall performance? Do smaller health systems face unique challenges in implementing digital innovations compared to larger health systems? What are the key considerations for healthcare organizations when deciding to prioritize and invest in AI models and generative AI technologies?
Key Points:* Economic challenges * Financial losses * Efficiency and innovation * Rural healthcare projects * Constraints and innovation * Role of generative AI
News articles:* Hippocratic is building a large language model for healthcare | TechCrunch * How will generative AI impact healthcare? | World Economic Forum * Just Calm Down About GPT-4 Already * CIOs are 'healthcare leaders first': How 10 IT execs are confronting economic challenges
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I read this article on vacation and it caused me to think so I thought I would share it with you.
When I read the headlines I wonder, do health system leaders think they are being outflanked? Just wondering.
Apple released a new "spatial computer". How else do you release a VR/AR headset and charge #3,500 for it. You have to call it a special type of computer. Today we explore their announcements for relevance for healthcare.
June 5, 2023: Cameron Lewellen, Director of Healthcare ISVs & Alliance Partners at VMware joins Bill for the news. What recent partnerships has Suki Voice Assistant made in the healthcare industry, particularly with Epic's EHR? What are the challenges and barriers to implementing generative AI in healthcare applications? How does the integration of Chat GPT and generative AI benefit healthcare organizations and patients? What are the potential implications of Chat GPT's new features, such as plugins and web browsing capabilities? How can healthcare CIOs prepare their IT organizations for the adoption of generative AI? What role do prompt engineering and effective questioning play in utilizing generative AI effectively in healthcare?
Key Points:* Suki Voice Assistant * Epic's partnerships * Plugins and web browsing in Chat GPT * Generative AI adoption * Prompt engineering
News articles:
- 16 Healthcare Companies That Already Integrated ChatGPT: Infographic
The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here
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May 31, 2023: Erik Nystrom, Principal, Enterprise Imaging at Pure Storage joins Bill for the news. How does cyber resiliency factor into the selection of an enterprise imaging platform? What are the challenges and considerations of using the cloud for enterprise imaging systems? How has the role of workflow evolved in the field of imaging, and what impact does it have on the adoption of enterprise imaging solutions? What are the implications of AI in transforming medical image analysis and interpretation, and how will it be accessed and integrated into enterprise imaging tools?
Key Points:* Generative AI * PACS systems * Cyber resiliency * Use of cloud in enterprise imaging * Workflow improvements with AI in imaging
News articles:* 5 Major Trends Shaping the Future of Enterprise Imaging * Enterprise Imaging, Informatics Strategy Needed for Digital Transformation * Mach 7 positions for enterprise imaging uptake solving tomorrow’s problems with today’s software
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here
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May 30, 2023: Charles Boicey, Chief Innovation Officer at Clearsense joins Bill for the news. How might the adoption of AI and transformative technologies in healthcare impact administrative costs, job roles, and the overall structure of the industry? What are the benefits and limitations of the consumer-facing approach of the Hippocratic language model in providing information and support for healthcare-related tasks? What are the challenges and limitations associated with scaling up AI models like GPT-4 in terms of size and parameters? What are the legal and privacy concerns surrounding the use of AI models, such as copyright issues, data monetization, and privacy regulations?
Key Points:* Curated healthcare models * AI impact on costs, jobs * Scaling up limitations * Challenges in data access * Apple's VR headset
News articles:* Laurence Van Elegem on LinkedIn: Sam Altman, CEO of OpenAI, dropped a at a recent MIT event * How will generative AI impact healthcare? * Taylor Davis on LinkedIn: #healthcare #ai #generativeai #transformation * Apple's next major product is 'so good', expert claims – and we could get a glimpse at it within WEEKS
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here
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Having trouble with your IT budget. It could be due to the advent of subscription pricing. Today we discuss how to get in front of it.
May 22, 2023: Geoff Blanding, EVP at Optimum Healthcare IT joins Bill for the news. What are the potential benefits and challenges of implementing a privacy-focused version of ChatGPT in healthcare settings? How can Microsoft's partnerships with Epic Systems and EHR vendors impact the integration of AI in healthcare? How will the closure of rural hospitals and the expected wave of hospital bankruptcies affect the healthcare landscape? How can the data and insights gathered from telehealth experiments be leveraged to drive efficiencies in healthcare reimbursements? What factors determine the nature of the impact of AI on healthcare, including both positive and negative effects? How can clinicians be convinced to accept general AI in healthcare, considering the potential risks and integration challenges? What steps can a CIO of a health system take to address the use of AI tools like ChatGPT and ensure they are used safely and effectively?
Key Points:* Health system consolidation * Use cases of ChatGPT * Microsoft's expansion in the healthcare market * Public health policies * Telehealth experiments and data analysis * Financial challenges in Healthcare * Mental health statistics
News articles:* Revolutionizing Healthcare: The Top 14 Uses Of ChatGPT In Medicine And Wellness * Joey Meneses, Disruptive Leader on LinkedIn: How ChatGPT Can Revolutionize Healthcare Artificial intelligence (AI) has… * When Patient Questions Are Answered With Higher Quality and Empathy by ChatGPT than Physicians * New ways to manage your data in ChatGPT * 3 health systems join Amazon, CVS, Best Buy in supporting home-care expansion
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here
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Sorta like TSA, a weakness at any point puts the whole system at risk. Rural Hospitals are a point of weakness that has to be reinforced. Today we discuss.
May 15, 2023: Robbie Hughes, Founder and CEO at Lumeon joins Bill for the news. How does Lumeon help healthcare providers cope with workforce challenges and the need to do more with less? How can technology help address the shortage of clinicians, and what are some of the potential implications of this technology for the healthcare industry? What are some of the challenges associated with using large language models like ChatGPT in the field? How can subjective narrative in care delivery be turned into a structure that can be used to eliminate interpretation handoffs and create trust and completeness in records? How can technology be used to make care delivery more evidence-based and science-based, while still incorporating human compassion and relationships? Will home-based care become a significant part of healthcare delivery in the next five years? How can healthcare providers balance reimbursement issues with the practical issues of delivering care in the home?
Key Points:* Lumeon's Care Orchestration Platform * Coping with Workforce Challenges * Technology and the Shortage of Clinicians * Large Language Models in Healthcare * Objective data and subjective narrative in care delivery * Home-based care delivery * Reimbursement issues in healthcare delivery
News articles:* EHR vendors demo new GPT features at HIMSS23 * Future of AI: New tech will create ‘digital humans,’ could use more energy than all working people by 2025 * Generative A.I. and the New Medical Generalist
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The adoption of technology is only going to accelerate. Today we look at the bold ambitions of CommonSpirit.
"We have never seen a technology so disruptive, that can develop itself through recursive functions. The hype is warranted." Taylor Davis
"Disruptive technologies are always met with grave concern, and ChatGPT is no exception. Generative AI will impact the doctor-patient relationship and replace humans for many tasks. But it will also give doctors more time with patients and as a result, reduce physician burnout and increase patient satisfaction. And future generations of ChatGPT will improve quality outcomes, make healthcare access more convenient for patients and lower medical costs. Yes, this technology has created risk, but it has also made the promise of better health exponentially greater for everyone."
I'm sure you already know this, but the news is reinforcing it, so I thought I'd do the same.
May 8, 2023: Dennis Joseph, Sr. Director - Product Management & Healthcare Practice Lead at Digital Scientists joins Bill for the news. What are the latest technologies that Digital Scientist is implementing in healthcare, especially as it relates to telehealth, AI, and getting devices connected? What are the current challenges in using AI models in healthcare due to the quality and availability of data, as well as potential biases in the models? What are the challenges in building a comprehensive patient profile, including genomic and ancestral history, and how can this be addressed in the future? What are the potential use cases of ChatGPT in medicine and wellness, and what are the challenges associated with them? Can ChatGPT be used to provide real-time evidence-based recommendations to healthcare providers to improve patient outcomes, and what are the potential risks and benefits of doing so? What are the limitations of ChatGPT in medical record keeping, and how can they be addressed to ensure patient safety?
Key Points:* Data quality and bias in AI models * Comprehensive patient profiles * Use cases of ChatGPT in medicine and wellness * Telemedicine and virtual assistants * Patient safety and reliability of AI recommendations
News articles:* How Tech Leaders Compete In The Battle Of Healthcare AI * Jonathan Balaban on LinkedIn: Is the Chat GPT honeymoon over? * ChatGPT is impressive, but it may slow the emergence of AGI * ONC proposes new rules for Cures Act implementation, certifications and more | Healthcare IT News
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Why does it take so long from the moment you get the yes to actually get a contract done in Healthcare. Today we discuss.
Are AI Chatbots more empathetic than physicians. In some cases yes, because they've been trained to be empathetic. They aren't actually, but they know the word patterns. Today we explore.
May 1, 2023: Sarma Velamuri, CEO at Luminare joins Bill for the news. How does Luminaire's software help hospitals identify patients with sepsis more quickly and effectively? What are the current limitations of AI and why is it important to not rely solely on AI for patient care? How is the problem of incorporating human feedback into AI models affecting hospitals' ability to find solutions that work for their specific populations? What are the concerns around the use of large language models like GPT-4 in healthcare, particularly with regards to the lack of transparency in their decision-making process? How can healthcare professionals leverage AI as a tool while ensuring that it remains their servant and not their master?
Key Points:* Sepsis in hospitals * Predictive and reactive data analysis * Deterministic AI and AGI (artificial general intelligence) * Alignment of AI with human values * Large language models * Reinforced learning and human feedback in AI
News articles:* Jonathan Balaban on LinkedIn: Is the Chat GPT honeymoon over? * ChatGPT is impressive, but it may slow the emergence of AGI * Generative A.I. and the New Medical Generalist
We invite you to join us May 4, 1pm ET as we discuss different types of analytics used in healthcare and how they can gain insights into health data. Let's work together to create a more efficient, effective, and modern healthcare system with data governance and analytics strategies. Register Here.
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The new norm has been established. VIVE and HIMSS every spring. Now, what are we going to do?
This is not an argument of if we like remote work or even if it is effective. Today we explore if it is good for your career.
ChatGPTs Summary:
How far can Large Language Models go? Today we explore Eric Topol's latest post.
ChatGPTs Summary:
While the cloud offers more options for security and providers have more tools available, it is ultimately up to the organization's IT and security teams to ensure the data is protected. Vigilance and constantly updating security postures are key, and organizations need to invest in cloud security to protect their data effectively. The speaker believes that organizations can be more secure by using cloud-based technologies, but it is not a guarantee of better security by default.
April 17, 2023: Laura O’Toole, CEO at SureTest joins Bill for the news. Starting at ViVE, what were some key takeaways, booth highlights, and other memorable moments from the Nashville conference? What are the priorities in health and hospital systems, and how have they changed from a decade ago? How are health systems innovating and adapting to changes in the healthcare industry, including automation and competition, especially in face of the financial challenges? How can ChatGPT improve efficiency in healthcare, and what are some potential risks to its use? What are some of the environmental, social, and governance standards that need to be addressed in healthcare, and how can equity be achieved?
Key Points:* The ViVE conference * Priorities in health and hospital systems * Consumerism in healthcare * Patient mix and financial pressures * ChatGPT in healthcare
News articles:* Missed ViVE? I got you.. Key takeaways for B2B healthcare… | by Jess Schram | Mar, 2023 | Medium * ViVE 2023: 5 takeaways on ChatGPT, data privacy and more | Modern Healthcare * ViVE 2023 Day 1: Top 3 Takeaways | LinkedIn * I’m an ER doctor: Here’s what I found when I asked ChatGPT to diagnose my patients * When the walls come tumbling down: the hospital of the future
We invite you to join us May 4, 1pm ET as we discuss different types of analytics used in healthcare and how they can gain insights into health data. Let's work together to create a more efficient, effective, and modern healthcare system with data governance and analytics strategies. Register Here
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ChatGPTs Summary:
This episode highlights Bill Russell's positive experiences at Augusta National Golf Club, highlighting several aspects that make the place special. These aspects include excellent training, treating staff well, partnering with the local community, embracing a break from technology, the benefits of exclusivity, and fostering a culture of kindness. The speaker praises Augusta National's leadership for creating a welcoming environment and forging partnerships with local universities and other organizations. The exclusivity of the venue adds a sense of value and specialness, while the absence of cell phones allows for more meaningful interactions between people. Overall, the speaker emphasizes the importance of kindness and the impact it has on the experience of everyone involved.
ChatGPTs Summary: Clearly it is not familiar with HIMSS.
- Auto GPT: A new autonomous version of GPT that layers chat GPT commands with memory. This AI can be given a task and, if put in autonomous mode, it will try to solve the task on its own. It has been used for a variety of purposes, including starting businesses and SEO optimization. Its potential applications in healthcare are still being explored.
- End of the Public Health Emergency: The end of the public health emergency may lead to less money in the healthcare system, with concerns about Medicaid redetermination and increased charity care. Some provisions have been protected, but overall, there may be less funding available for healthcare organizations.
- ONC proposes new rules for Cures Act implementation: The ONC has proposed new rules that aim to advance interoperability and reduce the burden of cost. These rules include making the Electronic Health Record Reporting program a condition of certification and expanding exceptions to information blocking regulations.
- Cigna physicians deny claims en masse without reviewing them: A ProPublica report reveals that Cigna physicians have denied large batches of claims without reviewing them first, potentially saving the company millions of dollars. Patients are encouraged to be vigilant and pursue denied claims.
- HIMS Conference: The annual HIMS Conference is now focusing more on technology and healthcare, with a shift towards innovation and digital health. The conference now attracts a wider range of attendees, including CHIME members and VC and private equity professionals.
ChatGPTs Summary: In this episode of Health IT, Bill Russell discusses the Common Spirit data breach that affected more than 600,000 patients across 100+ facilities in at least 13 states. The nationwide Catholic healthcare chain detected the ransomware attack in October and suffered a loss of $150 million, which includes revenue loss and the cost of remedying the issue. Information leaked during the breach includes names, addresses, birthdays, contact information, medical information, billing information, and social security numbers. Common Spirit has no evidence of misuse of the leaked personal information. Russell suggests using this article as an educational tool for boards, identifying and mitigating key areas of risk, updating architecture and tools to adapt to system expansions, and exploring tools like CrowdStrike and PHI Locator to enhance security.
Here is what ChatGPT-4 has to say. This podcast discusses how the term "health system" is becoming obsolete as health organizations evolve beyond being just care providers to include businesses such as retail, pharmacy, venture capital, telehealth, and hospital-at-home. Organizations like Stony Brook Medicine are now referring to themselves as "health platforms" due to their partnerships with experts in various fields. This shift is also driven by the increasing demand for more convenient and extended telemedicine and remote patient monitoring options. However, there are concerns about the economic model of this new approach, as well as the need for an intentionally built data fabric to ensure seamless data exchange and insights across multiple entities. Additionally, creating a cohesive experience across different businesses is also a challenge. Overall, the author believes that while the shift from a health system to a health platform is necessary and already happening, organizations need to be careful in ensuring that it does not drive up the cost of care and that it is architecturally sound.
April 10, 2023: Maggie Hubbell, CEO and Co-Founder at Shift joins Bill for the news. How immersive is virtual reality training and how does it compare to other training methods? What were some of the main themes discussed at the ViVE conference and how are they related to each other? What conversations can be had around health equity, and how can caregivers play a role in promoting better equity for patients? What are the challenges faced by women in technology, and how can these challenges be addressed?How can Startups think about finances creatively and pursue difficulties?
Key Points:* Virtual reality training for nurses * ViVE conference * Staffing, health equity, mental health, and regulation. * Women in Healthcare Leadership * Startups and Entrepreneurship
News articles:* Nine from ViVE: Takeaways from the digital health conference * VIVE 2023: 6 Digital Health Executive Share Their Key Takeaways * 5 takeaways from ViVE 2022: Day 1 - MedCity News
We invite you to join us May 4, 1pm ET as we discuss different types of analytics used in healthcare and how they can gain insights into health data. Let's work together to create a more efficient, effective, and modern healthcare system with data governance and analytics strategies. Register Here.
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A little Friday Riff on how I might be approaching the world as a Healthcare CIO. Here is what ChatGPT-4 has to say. The transcript is a podcast where the speaker is discussing the financial and cultural changes in healthcare over the last three years. They argue that healthcare has transformed, and the industry needs to consider whether they want to go back to the pre-pandemic period or transform into something new. The speaker, a former CIO of a hospital system, recommends that executives should have one foot in the present and one in the future. They should think about what the future will hold in terms of technology, competition, economic conditions, and their capabilities to compete for patients, improve quality, and reduce the cost of care. The speaker also emphasizes that leaders must innovate, ask crazy questions, and avoid being flatfooted, i.e., unprepared.
We're putting our Health IT on low power mode? What does that mean and why is it more common these days.
April 5, 2023: Drex DeFord, Executive Healthcare Strategist at Crowdstrike and David Ting, CTO and Founder of Tausight join Bill for the news.How has the nature of cyber threats evolved to include identity threat protection and why is this becoming increasingly important for organizations? What steps can organizations take to ensure that they are doing enough to protect their sensitive data and critical systems from cyber threats? How can they strike a balance between investing in robust security measures and maintaining the efficiency and flexibility of their operations? How can emerging technologies such as AI and ML be leveraged to enhance cybersecurity measures and better detect and respond to threats? What are some of the challenges associated with adopting these technologies, and how can they be addressed to maximize their impact on security outcomes?
Key Points:* Breach of the medical records of Congressional members * Identity theft, Identity protection, and Incident response * Incidents of hacking using legitimate credentials * Migrating data to Epic in Azure * Building and monitoring web APIs for cloud applications
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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Let's take a look at 5 articles and posts on VIVE takeaways. I also add my own of course.
Let's take a look at some of the quotes from the stage in order to determine the topics from VIVE.
April 3, 2023: Charles Boicey, Chief Innovation Officer at Clearsense joins Bill for the news. Chat-GPT is the key word of the ViVE 2023 conference. How does the development of language models such as GPT-3 and GPT-4 impact the healthcare industry, and what potential limitations and benefits do they offer? How has the development of Chat-GPT 4 impacted call centers, especially in relation to the use of artificial agents and language generation? What are the advantages of using Chat-GPT 4 for information retrieval, and how does it compare to other similar technologies such as Siri and Alexa? How has Microsoft been able to gain an advantage over Google in the field of natural language processing, and how might this impact the industry in the future? What are some potential applications of CCPT four for data retrieval and interrogation, and how might it evolve over the next decade?
Key Points:* Cloud computing and its benefits * Technology trends and their potential impact * Healthcare industry and conferences * Artificial intelligence, specifically ChatGPT and its use cases * The use of AI in call centers, generating scripts, and providing information * The advantages of Microsoft's AI toolset over Google's * Financial challenges, burnout, and clinician shortage
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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I don't actually know if AI will lead to a terminator movie, but it does have limitations that we need to be aware of if our people are going to start using it. Today we discuss.
March 29, 2023: Greg Miller, Chief Growth Officer at Lumeon joins Bill for the news. With the increasing shortage of physicians and nurses, can AI solutions, such as ChatGPT, help to solve the physician shortage crisis, and what are the possibilities and limitations of using AI in healthcare? How can automation and care orchestration using AI technology help in scaling care coordination efforts across an enterprise and reducing the burden on clinicians and administrative staff that are constantly in chasing mode? What are the three main issues that health system executives are trying to solve for, and how are these issues related to technology investment decisions in the healthcare industry? How do new technology platforms aim to serve clinicians and patients, and what are the benefits of this approach compared to the traditional view of healthcare technology as something that clinicians must serve?
Key Points:* EHR limitations in automating broader processes * AI potential to solve workforce shortages * Accelerating pace of AI advancements * Possibilities and limitations of AI and the importance of the human element in medical practice * Financial pressures leading to scaling back of technology investments * New technology platforms serving clinicians rather than healthcare serving technology
News articles:* Health systems are buying less technology amid financial pressures * Can AI solve the physician shortage crisis? * At SXSW 2023, OpenAI's Greg Brockman and 23andMe's Anne Wojcicki dive into the potential for AI in healthcare * Scott Becker on LinkedIn: 16 concepts we are watching in health care. This largely comes from a… * UnityPoint Health, Presbyterian Healthcare Services plan to merge: Key takeaways
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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July 10, 2023: Corey Lyons, Staff Solutions Engineer at VMware joins Bill for the news. What is the role of VMware in the changing landscape of healthcare technology? How is healthcare moving towards the edge and becoming more dispersed? What does Best Buy and Atrium’s partnership mean for in-home hospital care, and what are the implications for technology organizations and staff? What are the benefits of using AI in administrative workflows?
Key Points:* How CIO/CTOs can better drive integration between providers and payers * developing processes and technologies to address labor costs and clinician burnout * AI for clinical notes * Moving care venues into the home * VMware
News articles:* University of Kansas Health System taps Abridge to roll out AI-based medical transcription for thousands of docs * Doximity rolls out beta version of ChatGPT tool for docs aiming to streamline administrative paperwork * Best Buy will set up in-home hospital care through a new deal with Atrium Health * HITTING THE MARK - Highmark Health, under a new market president, is taking an inside-out approach to transforming health care as we know it.
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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Scott Becker captures a great list of what is going on in Healthcare. Today we take a look at it.
March 20, 2023: Drex DeFord, Healthcare Executive Strategist at CrowdStrike joins Bill for the news. 2023 is the year of significant cost reductions. From layoffs to budget cuts, how can we maintain morale and continue to advance our systems? Can we utilize technology to become more efficient? How do we actually make meaningful cuts in order to maintain ROI and maintain company morale? Can we, through cost-reduction storytelling and data, keep our employees in the loop while providing meaningful solutions and maintaining trusting relationships? How has the improvement of data impacted investment decisions in the long run?
Key Points:* Breakout time has gone from 98 minutes to 84 * Transparency as a leader can provide opportunities for even more solutions and stronger relationships with employees * Toyota’s model of Kaizen, continuous performance improvement * ViVE’s hosted buyer model * CrowdStrike
News articles:* WSJ News Exclusive | Hackers Extort Less Money, Are Laid Off as New Tactics Thwart More Ransomware Attacks * CrowdStrike’s Global Threat Report
What is the most important thing for a leader to do to retain their staff. Today, I'm not going to talk about that, I'm going to talk about the 2nd most important item.
March 13, 2023: Laura O’Toole, CEO at SureTest joins Bill for the news. The age of AI is upon us, and it's no longer a question of if but how. How can we use AI to improve patient care and alleviate the burden on clinicians? How can we push forward trust in AI from a patient perspective? In terms of technology, Can application rationalization ultimately lead to the elimination of outdated equipment and cost reduction? What does strong leadership look like in 2023? Can we establish better work cultures to combat the rise of workplace dissatisfaction and ultimately the staffing shortage?
Key Points:* Some of the healthcare equipment from 30 years ago still resides in systems today - Legacy equipment in healthcare * Press Ganey integrates Epic * Contributing factors like raise, culture, and contribution grow workplace dissatisfaction * SureTest
News articles:* How best to manage, or dump, legacy healthcare IT systems - Healthcare IT News * Healthcare workers still think about quitting often, even on well-staffed teams * Press Ganey announces collaboration with Epic to advance integration of patient experience insight into electronic medical records
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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Leading your board in the area of Cybersecurity. Great article by Vik Arora CISO for HSS out of NYC.
Article
March 6, 2023: Bob Klein, CEO at Digital Scientists, joins Bill for the news. Healthcare is struggling financially . With some having 20% budgets, CIOs need to have greater access at a much lower cost per touch. How can we reevaluate our architecture and decide what is actually generating ROI? Can we save rural healthcare systems from the financial crisis? How can we combat the rise in labor and supply chain costs? How can hospitals continue to excel when we are running on low-power mode?
Key Points:
- Twitter cuts the Salesforce bill by 75%, 20 million down to 5 million.
- Providers are ready to build, buy, and to rationalize what's in their architecture and to come up with the solutions that differentiate themselves.
- From 2010 to 2021, 136 rural hospitals closed, 19 of those in 2020 alone
- Digital Scientists
News articles:
- We're going to come out of this winning:' Northwell CEO on labor challenges and the system's biggest growth area.
- The Existential Threat of Greed in US Health Care
- Hemant Ramnani on LinkedIn: Twitter Cuts Salesforce Bill 75% as More Buyers Scrutinize Software Spending
- Dartmouth Health CEO: Rural healthcare at a breaking point
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals https://thisweekhealth.com/leaders-series-the-changing-nature-of-work-remote-hybrid-onsite-shortages/
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February 27, 2023: Priscilla Sandberg, Strategic Alliance Manager at Pure Storage joins Bill for the news. 2022 was a bad financial year. The pandemic has brought a new outlook on finances and health systems are looking at where their expenses really are. Do we need to rebuild the current financial system and is that even feasible or do hospitals need to start spending money to make money? The nature of primary care is shifting and places like CVS and Amazon are breaching the space. Is it time to adapt and partner? How can we manage nurses better to maximize their talents and ensure retention long term? How is toxic positivity hurting our work environments?
Key Points:
- Hospital median monthly margins lingered in the red throughout the first 11 months of 2022
- Kaiser posts 4.5 billion net loss for 2022
- CVS Health acquires Oak Street Health for 10.6 billion
- Pure Storage
News articles:
- Hospitals suffer worst financial year since the pandemic
- Kaiser posts $4.5B net loss in 2022 amid staff shortages, economic headwinds
- US spends most on healthcare but has worse outcomes: 6 report findings
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals https://thisweekhealth.com/leaders-series-the-changing-nature-of-work-remote-hybrid-onsite-shortages/
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February 20, 2023: David Ting, CTO at Tausight joins Bill for the news. There is a constant flow of new technology in health care. From Tausight’s new PHI awareness meter to ChatGPT, the growth and innovation does not stop. What are the repercussions of these modernizations? How can policy assist in the big issues such as cyber security or plagiarism? How can the healthcare industry become more resilient in the face of these obstacles?
Key Points:
- ChatGPT’s skills and opportunities in programming: C+ and spaghetti code
- Sustainability of batteries as a resource and the challenges of refining and recycling them
- Cybersecurity challenges discussed in Senator Warner’s recent policy options paper
- Tausight
News articles:
- Dr. Jeffrey Funk on LinkedIn: Big Tech was moving cautiously on AI. Then came ChatGPT.
- 10 Breakthrough Technologies 2023 | MIT Technology Review
- Sen Warner's focus on healthcare cyber security
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals - https://thisweekhealth.com/leaders-series-the-changing-nature-of-work-remote-hybrid-onsite-shortages/
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Sometimes the question is what unlocks a potential future. What questions are you asking? Have you asked and entertained the absurd in order to free your mind from its current constraints? Today we explore.
Four Stories in 10 minutes.
US senator probes Ascension, alleging it operates 'like a private equity fund'
Oracle exec says terminating VA Cerner EHR rollout 'makes no sense'
Why Novant charges for MyChart messages and UNC Health doesn't
A leap toward universal interoperability: Epic gets approval to join TEFCA
Toxic Positivity. Only focusing on the positive in order to avoid having to take on insurmountable challenges. Is this a problem for Healthcare leadership today?
Happy Valentines Day. The AHA says it's time to give up the ghost, the new entrants are going to win the Primary Care space and it's time to fall back and pick your partner. Today we discuss.
February 13, 2023: Russell Graney, CEO of Aidin joins Bill for the news. Digital health 2023 predictions on cloud, human-centered design and getting back to basics. ChatGPT and Google Bard: Will They be Game Changers? The US spends most on healthcare but has worse outcomes. It remains the only nation within the OECD that does not offer universal health coverage despite spending nearly 18 percent of its GDP on healthcare. One Company’s Trick to Getting 95,000 Hours Back? Canceling Meetings. And Epic CEO's business gems
Key Points:
- A lot of executives don’t understand the value of Case Managers
- ChatGPT is going to be a game changer
- 63% of physicians are burnt out
- Aidin
News articles:
- Digital health 2023: Cloud, human-centered design and getting back to basics - Healthcare IT News
- US spends most on healthcare but has worse outcomes: 6 report findings - Beckers
- One Company’s Trick to Getting 95,000 Hours Back? Canceling Meetings - Wall Street Journal
- Epic CEO's business gems
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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I could probably do a ChatGPT episode every day with the amount of buzz out there. Google launched a competitor in Google Bard. Any implications for healthcare?
Judy Faulkner has crushed the dreams of many EHR CEOs over the years. How did she do it? What makes her distinct? What is the one mistake that she is making right now?
February 6, 2023: Curtis Hendrick, VP of Cloud Services at Optimum joins Bill for the news. Cloud, human-centered design and getting back to basics are hot topics in digital health this year. CIOs are studying and implementing these technologies to improve patient and provider experiences. At least four research papers credit the AI tool ChatGPT as a co-author. Many scientists disapprove and publishers are scrambling to regulate its use. Microsoft invests billions more dollars in OpenAI. And doctors, get ready for your AI assistants. Hospitals have begun using machine learning and the medical applications are endless.
Key Points:
- What is human centered design?
- I look at Cloud as a tool stack and what you do with that tool stack will determine the value that you deliver
- How do you determine the opportunities in cloud?
- Optimum
News articles:
- Digital health 2023: Cloud, human-centered design and getting back to basics
- ChatGPT listed as author on research papers: many scientists disapprove
- Microsoft invests billions more dollars in OpenAI, extends partnership
- Doctors, Get Ready for Your AI Assistants - WIRED
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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What a great webinar yesterday. Three AMC CIOs joined me to discuss their priorities for 2023. Today we recap some of that conversation.
Following up on Monday's Poll. Has "entitlement replaced efficiency" as the primary driver for work from home policies?
January 30, 2023: Charles Boicey, Chief Innovation Officer at Clearsense joins Bill for the news. What are the big takeaways from the 2023 J.P.Morgan Conference? What are the impacts of Ascension Health’s $2.5B economic recovery plan? Will it really alleviate operational challenges and staffing pressures? What does OpenAI’s GPT-3 mean for healthcare? Finally, we talk about health equity and SDoH and how these might shift and grow in 2023. Despite the economic strain on companies, how can we continue to move forward?
Key Points:
- The continuation of the shift from inpatient to outpatient
- What does the down economy shift to the ambulatory care settings and the home mean from a technology perspective?
- 5G is going to be the marker that enables us to do things out of the home that we couldn't do before
- Clearsense
News articles:
- JPM23: Ascension Health details $2.5B economic recovery plan to rebound from financial, operational headwinds - Fierce Healthcare
- 2023 J.P.Morgan healthcare conference recap - Modern Healthcare
- Understanding Chat-GPT, And Why It's Even Bigger Than You Think – JOSH BERSIN
- Health Equity and SDoH – 2023 Health IT Predictions - Healthcare It Today
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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When was the last time you questioned the status quo. Leaders should question the status quo daily. Let's discuss.
Chat-GPT is going to change the world!! We will see, but the technology will change things pretty dramatically. Today we discuss.
Consumer expectations. We used to not care so much about such terms in healthcare, but we do that today at our own peril.
January 23, 2023: David Ting, Founder and CTO of Tausight joins Bill for the news. There’s lots of challenges financially within health systems. What did the J.P. Morgan Conference uncover? What is the financial state of healthcare today? Is healthcare out of the recession? What should health system CIO's be focused on right now? Ascension posted a big net income gain to $1.8 billion. CommonSpirit is limiting expansion in a bid for positive cash flow after recent struggles. Plus what are the classic blunders in the digitization of medical devices and how can we avoid them?
Key Points:
- A lot of CIOs are talking about shrinking budgets
- Have we hit rock bottom? Or is the economy on the upswing?
- If you don't take care of your existing staff, you're going to have to get really good at finding people
- Tausight - https://www.tausight.com/
Stories:
- JPM23: CommonSpirit to limit expansion in bid for positive cash flow after recent struggles
- JPM23: Intermountain Health, UCHealth launch joint venture to accelerate value-based care in Colorado
- William Walders on LinkedIn: #healthcare #healthandwellness #healthcare #business #supplychain
- Classic Blunders in the Digitization of Medical Devices - Venture Valkyrie
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Has the buyer behavior changed for healthcare in your markets. This has serious implications for strategy.
The JP Morgan Healthcare conference is a great place to check the instruments and see how the industry is doing. Today we take a look at what we heard.
Classic Blunders.
- Never get involved in a land war in Asia
- Never go in against a Sicilian when death is on the line)
Oh, wait, those are the classic blunders from The Princess Bride.
But there are classic blunders in the digitization of medical devices. Today we talk about them.
What keeps the healthcare CIO up at night? How can you help? These are the questions that William Walder's CIO of Health First tackled in a recent post on LinkedIN. Today we break it down.
January 16, 2023: Laura O'Toole, Chief Executive Officer of SureTest joins Bill for the news. What are the top healthcare trends to prepare for in 2023? Where will the smart healthcare dollars go? What can we expect from EHR vendors in 2023? How will AI and Machine Learning Reshape Healthcare in the next 12 Months?
Key Points:
- If healthcare It leaders can help bring back a little bit of joy to clinicians, to IT staff, to any end user, then we've done our job
- Cybersecurity woes continue to be top of mind
- CIOs are now having to become even more strategic than ever
- Transparency will be a big theme in AI and machine learning models this year
- SureTest
Stories:
- Get Ahead Using Digital Health: 8 Trends for 2023 - Xealth
- Where will the smart healthcare dollars go in 2023? - LinkedIn
- What to expect from EHR vendors in 2023 - Beckers
- Top 10 AI and machine learning stories of 2022 - Healthcare IT News
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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5G is coming, 5G is coming, 5G is here. Zzzzzzzzzzz. Still 5 years away at the earliest for any real transformative innovation. That is things that can't be done in another way. Today we talk about 5G and what tech innovators are focused on.
Does the new RCE requirement requirement for 2 Factor authentication represent an undue burden. Today we discuss. https://lnkd.in/g4Be2HRP
January 9, 2023: Drex DeFord, Executive Healthcare Strategist at CrowdStrike joins Bill for the news today.Airline executives and labor leaders point to inadequate technology systems as the reason why Southwest Airlines melted down. Epic launches SaaS aimed at independent medical groups. What are the Top 10 Healthcare IT News stories of 2022? How can we solve healthcare data fragmentation? And what will drive healthcare providers priorities in 2023?
Key Points:
- It's definitely the CIO's job to help the organization understand the risks associated with not making investments for modernization and infrastructure upgrades
- Google and Microsoft's early initiatives into healthcare are like the Energizer Bunny. They keep at it.
- CrowdStrike
Stories:
- How Southwest Airlines Melted Down - Wall Street Journal
- Top 10 Healthcare IT News stories of 2022 - Healthcare IT News
- Larry Ellison on healthcare data fragmentation: 'We're going to solve this problem' - Healthcare IT News
- Epic launches SaaS aimed at independent medical groups - Healthcare IT News
Register now for February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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Our first webinar of the year is in the books, today I recap what we learned from three IDN CIOs.
Do you have a digital front door to a tiny room of your healthcare system. Today we discuss four good bets for where the money will be going in 2023.
Southwest gave us an example of dangerous tech debt. Tech debt that can cause cascading issues in your operation. Plus I take a look at four stories in the WSJ on bringing people back to the office. Trend?
What can we resolve to be this year. Not accomplish, be as a person. Intrigued, today I share a few of my resolutions.
December 26, 2023: Welcome to a special End of Year episode where Bill sits down with our regular Newsday hosts. Drex DeFord from CrowdStrike, Patty Hayward of Talkdesk, Dr Colin Banas of DrFirst and Ryan Witt from Proofpoint. If you could sum up the biggest 2022 healthcare IT news headlines in a couple of words, what would they be? What are CIOs and CEOs doing to tackle these issues? How can we shape tomorrow so that the future of healthcare embraces more technology, more information, more innovation and a different delivery model with the patient as the ultimate consumer?
Key Points:
- Healthcare is ripe for more disruption which is going to be painful for traditional providers
- If you spend all of your executive leadership time figuring out how to survive, you don't actually ever figure out how to thrive
- We need automation that has a good hard dollar return
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December 19, 2023: Rachel Trobman, CEO and Co-Founder of Upside Health joins Bill for the news today. Amazon will no longer support HIPAA compliance on its Alexa devices after launching a program three years ago for some hospitals and payers. The year 2022 is almost behind us and the healthcare industry is preparing for what promises to be a most interesting 2023. What are the top 10 healthcare industry predictions for 2023?
Key Points:
- Patients with chronic pain need to be seen and they need to be heard
- Another challenge with hospital-at-home is equity
- Upside Health - https://upside.health
Stories:
- Amazon shuts down support for Alexa HIPAA-compliant programs for hospitals, payers - Fierce Healthcare
- Top 10 Healthcare Industry Predictions For 2023 - Forbes
Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:
- Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
- Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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December 12, 2023: Christine Parent, Associate Vice President at MEDITECH joins Bill for the news. MEDITECH and Google Health collaborate to advance clinical search and discovery in Expanse EHR. Healthcare consumers have always taken the time to research and explore their health options but today digital patient experience now plays a huge role in their selection. Providers focus on EHR optimization to improve cross-solution interoperability. And KLAS reports that health system-affiliated home health agencies are migrating to enterprise EHRs.
Key Points:
- Patients want convenience. They want the best care they can possibly receive, at the lowest price and at the right time.
- Clinicians are exasperated that they can't impact more change
- I’m hopeful that as we turn the corner to 2023, we will get back on track with consumer needs
- Expanse Genomics Supports Precision Medicine at Frederick Health
- MEDITECH WEBSITE
- MEDITECH BLOG
- MEDITECH PODCAST
Stories:
- Digital Patient Experience In Healthcare: A Necessary Game Changer - Forbes
- Providers Focus on EHR Optimization to Boost Interoperability - EHR Intelligence
- KLAS Reports on Shifts in Home Health EHR Market - Healthcare Innovation
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What do you do when Big Tech drops your initiative like a hot potato. Today we explore.
Your doing cost cutting at your health system right? You need to hear Michael Dowling's wisdom on the topic.
What does innovation look like. Doing something differently in a way that improves multiple factors in a positive way. Labor Shortage, Cost, User Experience all at the same time. Today we explore one of these stories.
December 5, 2022: Charles Boicey from Clearsense joins Bill for the news. Are you a Futurist? Today we are talking the Metaverse, AI and ML. What will the next healthcare application be in the virtual Metaverse world? Why are AI and ML underperforming in healthcare? How can we improve the quality of data we're collecting in EHRs, including clinical notes? What is the longer-term strategy to collect more data about patients, beyond the EHR? Are autonomous cars a trend or trendy? Is Hospital at home a trend or trendy? What about Clinical AI? Health equities? Interoperability?
Key Points:
- When you meet somebody in VR, it feels like you are in a room with them
- What foundational elements are needed for an AI future in healthcare?
- Startups are using VR for bedridden patients to give them external experiences
- Clearsense
Stories:
- Dale Sanders LinkedIn: Why data remains the greatest challenge for machine learning projects
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
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What do you believe and how will that shape 2023. I take you through my process by looking at people trends for 2023. Bringing it all together.
What do you believe and how will that shape 2023. I take you through my process by looking at people trends for 2023. Part 3
What do you believe and how will that shape 2023. I take you through my process by looking at people trends for 2023. Part 2
What do you believe and how will that shape 2023. I take you through my process by looking at people trends for 2023.
November 28, 2022: Ryan Witt, Industries Solutions and Strategy Leader at Proofpoint joins Bill for the news. What were the 5 key takeaways from HLTH22? Do economic troubles loom large? Is Epic's dominance good or bad for healthcare? Amazon has launched a message-based virtual health service called Amazon Clinic. Senator Mark Warner, co-founder of the Senate Cybersecurity Caucus, released a policy document “Cybersecurity is Patient Safety, Policy Options in the Health Care Sector”. Could he be the patron saint of cybersecurity on The Hill?
Key Points:
- HLTH22 takeaway: Digital health has seen a significant contraction
- One of the most important developments in healthcare cybersecurity is this common acceptance that there's a direct connection between cyber events and patient safety
- Proofpoint
Stories:
- 5 takeaways from HLTH: Economic troubles loom large - Digital Health
- Is Epic's dominance good for healthcare? - Beckers
- Amazon launches virtual doctor marketplace in newest healthcare play - Healthcare Dive
- Senator Warner issues healthcare cybersecurity policy options - Healthcare IT News
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
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I believe that clinician burden and financial challenges are going to lead to some solutions we haven't considered before. Here's one to ponder. Paying for My Chart messages which require more than 5 minutes of physicians time. Thoughts?
November 21, 2022: Drex DeFord, Executive Healthcare Strategist at CrowdStrike joins Bill for the news. Meta faces mounting questions from Congress on health data privacy as hospitals remove Facebook tracker. Deepfake video of Zelenskyy could be 'tip of the iceberg' in info war, experts warn. Oracle Cerner to close 2 Kansas City-area campuses. And a deep dive on some Big Tech healthcare partnerships. Amazon Pharmacy and Florida Blue. University of Rochester and Sectra. Samsung and HealthTap. Microsoft and Haleon. JDRF and AWS.
Key Points:
- God bless the cybersecurity pros in healthcare right now
- As Mike Tyson says, everybody has a plan until they get punched in the face
- Due diligence in M&As is way different than the actual putting together of things
- CrowdStrike
Stories:
- Meta faces mounting questions from Congress on health data privacy as hospitals remove Facebook tracker - Stat News
- Deepfake video of Zelenskyy could be 'tip of the iceberg' in info war, experts warn - NPR
- Oracle Cerner to close 2 Kansas City-area campuses - Beckers
- 9 Big Tech healthcare partnerships - Beckers
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
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HLTH 2022 was this week in Las Vegas. Here are my initial takeaways from the conference.
What if you could roll out your branded health system home health solution in less than a month? Interested?
November 14, 2022: Patty Hayward, Vice President, Strategy Healthcare and Life Sciences for Talkdesk joins Bill for the news. We are in the midst of a "Great Breakup". Women leaders are demanding more and leaving their companies in unprecedented numbers to get it. Healthcare decision makers can pick from thousands of options to strike deals with digital health companies But having all these choices means the selection process must be very comprehensive. Healthcare providers and healthcare payers are struggling to respond fast to people’s health experience expectations which means patient loyalty is at stake. What are the key differences between loyalty and leaving?
Key Points:
- Women leaders are demanding more
- We aren't promoting as many women into management as men
- In this remote work world that we live in, re-training managers is key
- Talkdesk
Stories:
- We Are in the Midst of a "Great Breakup": Women Leaders Are Demanding More and Leaving Their Companies in Unprecedented Numbers to Get It - McKinsey
- Digital health decision makers at Sanford, Providence on vendor selection - Digital Health Business & Technology
- Health experience: The difference between loyalty and leaving - Accenture
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
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Today I'm at the CHIME Fall Forum conducting interviews so I dropped a few pre-recorded shows to get me to Thursday. This one is a run through the headlines.
Today I'm at the CHIME Fall Forum conducting interviews so I dropped a few pre-recorded shows to get me to Thursday. This one is a run through the headlines.
Today I'm at the CHIME Fall Forum conducting interviews so I dropped a few pre-recorded shows to get me to Thursday. This one is a run through the headlines.
November 7, 2022: https://www.linkedin.com/in/guidezwirek/ (Guillaume deZwirek), CEO and Founder of https://artera.com/ (Artera) joins Bill for the news today. Digital health decision makers can pick from thousands of options when it comes to competing tech solutions. How do you ensure the best value for your patients and a good return on investment? Our current healthcare model functions as a pipeline, which is linear, highly transactional, and inflexible. How does the unique architecture designed Mayo Clinic Platform help health systems to fulfill the need for more cures and innovation while also decreasing health care inequity? Health Affairs reports that while not all administrative spending is wasteful, about half is likely ineffective, meaning it has no effect on care quality. Key Points: What industries are currently the gold standard in customer service? What are the risks of striking a deal with a digital health company? Are health systems becoming consumer-centric in terms of their approach to delivering care? https://artera.com/ (Artera)
Stories: https://digitalhealth.modernhealthcare.com/digital-health/digital-health-decisionmakers-sanford-providence-vendor-selection?utm_source=the-digital-health-deal&utm_medium=email&utm_campaign=20221021&utm_content=article2-headline (Digital health decision makers on picking from thousands of options - Modern Healthcare) https://www.linkedin.com/pulse/transforming-health-care-through-platforms-gianrico-farrugia-m-d- (Transforming health care through platforms - LinkedIn) https://www.healthcarefinancenews.com/news/administrative-waste-comprises-15-20-healthcare-spending-health-affairs-shows?mkt_tok=NDIwLVlOQS0yOTIAAAGHhJLF61SN6hhgjpLhksd_dOb6dqmzwTH6pMxdla9cHNsKQhT7vEzr36fyWeEYgeNcK14MOWLJWI6qOyI_468J6nbFrx9KLqM9gEuhXq6H (Administrative waste comprises 15 to 20% of healthcare spending, Health Affairs shows - Healthcare Finance News)
Sign up for our webinar: https://thisweekhealth.com/hospital-at-home-the-future-of-healthcare/ (Hospital-at-Home: The Future of Healthcare) - Thursday December 1 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
CHIME Fall Forum next week. I look forward to seeing all of you in person. Today we look at Health System Leader preparation for the event.
CHIME Fall Forum next week. I look forward to seeing all of you in person. Today we look at Health System Leader preparation for the event.
CHIME Fall Forum next week. I look forward to seeing all of you in person. Today we look at Health System Leader preparation for the event.
CHIME Fall Forum next week. I look forward to seeing all of you in person. Today we look at Vendor/Partner preparation for the event.
CHIME Fall Forum next week. I look forward to seeing all of you in person. Today we look at Vendor/Partner preparation for the event.
CHIME Fall Forum next week. I look forward to seeing all of you in person. Today we look at Vendor/Partner preparation for the event.
Why did you move to the cloud? There's a reason. Today I share with you the reason we gave to a health system in 2010. Why is this important? Because we are in another recession and that means we are looking for budget cuts or efficiencies. The path to efficiencies in IT is a planned architecture. Today we discuss the characteristics of the cloud that make efficiencies and power possible.
Great study released. Thought I would share it with y'all. https://www.proofpoint.com/sites/default/files/threat-reports/pfpt-us-tr-cyber-insecurity-healthcare-ponemon-report.pdf
October 31, 2022: https://www.linkedin.com/in/colin-banas-md/ (Dr Colin Banas), Chief Medical Officer for https://drfirst.com/ (DrFirst) joins Bill for the news. 25% of clinicians want out of healthcare according to a Bain survey. 89 percent cite burnout as the main driver. CommonSpirit are still working to restore EHR systems after their ransomware attack. The attack affects several states, with loss of access to medical records. The scale of the breach is still under investigation. Instacart has launched Instacart Health, which will work to make nutritious food more accessible and address social determinants of health. The hospital needs to evolve. The hospital industrial complex focused on fee-for-service growth and market power will decline as margins shrink and local mergers are killed by antitrust review. Key Points: 60% of physicians, nurses and providers say their teams are not adequately staffed Is the mass exodus of doctors in large health systems more of a commentary on the bureaucracy and friction of practicing in those kinds of environments? 63% of clinicians say they feel worn out at the end of a workday Business continuity is such a huge aspect of healthcare, but it takes time and planning https://drfirst.com/ (DrFirst)
Stories: https://www.beckershospitalreview.com/workforce/bain-25-of-clinicians-want-out-of-healthcare.html?utm_medium=email&utm_content=newsletter (Bain: 25% of clinicians want out of healthcare - Beckers) https://www.healthcareitnews.com/news/commonspirit-working-restore-ehr-systems-after-ransomware-attack-confirmed (CommonSpirit still working to restore EHR systems after ransomware attack confirmed - Healthcare IT News) https://healthexec.com/topics/patient-care/care-delivery/instacart-launches-health-business-it-readies-ipo (Instacart launches health business as it readies IPO - Health Exec) https://workweek.com/2022/09/29/the-hospital-needs-to-evolve/ (The Hospital needs to Evolve - Workweek)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
Art Nicholas put a post out on LinkedIN that got the discussion started. This is based on a Becker's article you can find here. https://lnkd.in/gxGN35aV Here are my thoughts.
Click Bait title, but a good top 10 list of digital health strategy must haves.. https://www.xealth.com/blog/are-hospitals-the-next-blockbuster-video-10-digital-health-strategy-must-haves/
The battle for patients is heating up. Accenture has some research on how to keep them at your health system. https://www.accenture.com/content/dam/accenture/final/industry/health/document/Accenture-Humanizing-Healthcare-Experience-Payer-Provider-Health-PoV.pdf (https://www.accenture.com/content/dam/accenture/final/industry/health/document/Accenture-Humanizing-Healthcare-Experience-Payer-Provider-Health-PoV.pdf)
October 24, 2022: Sherry Montileone, Chief Information Officer Information System at https://www.citizensmemorial.com/ (Citizens Memorial Hospital) joins Bill for the news. An American Journal of Managed Care study showed that Massachusetts patients prefer getting medical treatment at home using a state program instead of at the emergency room. Patient attitudes towards the mobile integrated health program were very positive. Telehealth has become an integral part of the mental healthcare landscape. Benefits include expanding care access and closing health equity gaps. Addressing healthcare inequities is no simple task. However, opportunities exist to bridge gaps in healthcare by leveraging patient engagement technology. Key Points: Care in the home is a very important part of rural healthcare When it comes to social determinants of health, the biggest thing is just providing access Addressing healthcare inequities is no simple task. The causes are complex from environmental to socioeconomic factors and it's challenging for provider organizations to address them https://www.citizensmemorial.com/ (Citizens Memorial Hospital) https://ehr.meditech.com/ (MEDITECH WEBSITE) https://blog.meditech.com/ (MEDITECH BLOG) https://ehr.meditech.com/podcast-index (MEDITECH PODCAST)
Stories: https://www.bizjournals.com/boston/news/2022/04/22/mobile-integrated-health.html (Study: Mass. patients with access prefer at-home medical care over ER - Boston Business Journal) https://mhealthintelligence.com/features/why-telehealth-has-become-an-integral-part-of-the-mental-healthcare-landscape (Why Telehealth Has Become an Integral Part of the Mental Healthcare Landscape - mHealth Intelligence) https://www.healthdatamanagement.com/articles/patient-engagement-technology-can-lessen-health-disparities (Patient engagement technology can lessen health disparities - Health Data Management)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
October 24, 2022: Sherry Montileone, Chief Information Officer Information System at https://www.citizensmemorial.com/ (Citizens Memorial Hospital) joins Bill for the news. An American Journal of Managed Care study showed that Massachusetts patients prefer getting medical treatment at home using a state program instead of at the emergency room. Patient attitudes towards the mobile integrated health program were very positive. Telehealth has become an integral part of the mental healthcare landscape. Benefits include expanding care access and closing health equity gaps. Addressing healthcare inequities is no simple task. However, opportunities exist to bridge gaps in healthcare by leveraging patient engagement technology. Key Points: Care in the home is a very important part of rural healthcare When it comes to social determinants of health, the biggest thing is just providing access Addressing healthcare inequities is no simple task. The causes are complex from environmental to socioeconomic factors and it's challenging for provider organizations to address them https://www.citizensmemorial.com/ (Citizens Memorial Hospital) https://ehr.meditech.com/ (MEDITECH WEBSITE) https://blog.meditech.com/ (MEDITECH BLOG) https://ehr.meditech.com/podcast-index (MEDITECH PODCAST)
Stories: https://www.bizjournals.com/boston/news/2022/04/22/mobile-integrated-health.html (Study: Mass. patients with access prefer at-home medical care over ER - Boston Business Journal) https://mhealthintelligence.com/features/why-telehealth-has-become-an-integral-part-of-the-mental-healthcare-landscape (Why Telehealth Has Become an Integral Part of the Mental Healthcare Landscape - mHealth Intelligence) https://www.healthdatamanagement.com/articles/patient-engagement-technology-can-lessen-health-disparities (Patient engagement technology can lessen health disparities - Health Data Management)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
Sometimes you can look back and see how the future might unfold. Today we do just that.
Sometimes you can look back and see how the future might unfold. Today we do just that.
What does a platform look like in healthcare? Today we hear from the CEO of Mayo Clinic on what it looks like at Mayo Clinic.
What does a platform look like in healthcare? Today we hear from the CEO of Mayo Clinic on what it looks like at Mayo Clinic.
Bain: 25% of clinicians want out of healthcarehttps://www.beckershospitalreview.com/workforce/bain-25-of-clinicians-want-out-of-healthcare.html?origin=BHRSUN&utm_source=BHRSUN&utm_medium=email&utm_content=newsletter&oly_enc_id=3681H8277256F6X (https://www.beckershospitalreview.com/workforce/bain-25-of-clinicians-want-out-of-healthcare.html) Below are some key takeaways from the survey and brief, which was released Oct. 11 and can be found in full https://www.bain.com/insights/a-treatment-for-americas-healthcare-worker-burnout/ (here). 1. Of the 25 percent of clinicians who are thinking about exiting healthcare entirely, 89 percent cite burnout as the main driver. 2. Nearly 60 percent of physician, advanced practice provider and nurse respondents say their teams are not adequately staffed; 40 percent feel there is a lack of resources to operate at full potential. 3. Physicians' net promoter score dropped from 36 points in 2020 to 19 points today. 4. Clinicians at physician-led practices gave a net promoter score of 40 points compared to the 6 points from clinicians at non-physician-led practices, such as those operated by hospitals, health systems, parent companies or private equity funds. 5. The top three things clinicians care about most in their profession are compensation, quality of patient care and workload, according to the survey. Of those three, they are least satisfied with compensation (59 percent expressed satisfaction) and workload (60 percent). Eighty percent said they are satisfied with the quality of patient care. 6. Burnout shows up throughout clinicians' days, with 63 percent saying they feel worn out at the end of the workday, 51 percent saying they feel they don't have time and energy for family and friends during leisure time, and 38 percent feeling exhausted in the morning at the thought of another workday.
Bain: 25% of clinicians want out of healthcarehttps://www.beckershospitalreview.com/workforce/bain-25-of-clinicians-want-out-of-healthcare.html?origin=BHRSUN&utm_source=BHRSUN&utm_medium=email&utm_content=newsletter&oly_enc_id=3681H8277256F6X (https://www.beckershospitalreview.com/workforce/bain-25-of-clinicians-want-out-of-healthcare.html) Below are some key takeaways from the survey and brief, which was released Oct. 11 and can be found in full https://www.bain.com/insights/a-treatment-for-americas-healthcare-worker-burnout/ (here). 1. Of the 25 percent of clinicians who are thinking about exiting healthcare entirely, 89 percent cite burnout as the main driver. 2. Nearly 60 percent of physician, advanced practice provider and nurse respondents say their teams are not adequately staffed; 40 percent feel there is a lack of resources to operate at full potential. 3. Physicians' net promoter score dropped from 36 points in 2020 to 19 points today. 4. Clinicians at physician-led practices gave a net promoter score of 40 points compared to the 6 points from clinicians at non-physician-led practices, such as those operated by hospitals, health systems, parent companies or private equity funds. 5. The top three things clinicians care about most in their profession are compensation, quality of patient care and workload, according to the survey. Of those three, they are least satisfied with compensation (59 percent expressed satisfaction) and workload (60 percent). Eighty percent said they are satisfied with the quality of patient care. 6. Burnout shows up throughout clinicians' days, with 63 percent saying they feel worn out at the end of the workday, 51 percent saying they feel they don't have time and energy for family and friends during leisure time, and 38 percent feeling exhausted in the morning at the thought of another workday.
October 17, 2022: https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) joins Bill for the news. The CommonSpirit ransomware attack has delayed patient care at hospitals across the US. What does this kind of outage mean for patient safety? And what does it show about the risks of merger and acquisitions in healthcare? For an acquisition to work, the executives and board need to understand the technical debt, security and operational risks. It’s time to modernize the healthcare C-suite. For organizations to succeed in the future, their leaders must have roles in strategy, experience, wellness, diversity and more. Health equity is a business and moral imperative. How can we use this to drive ‘health’ care instead of just ‘sick’ care? Key Points: The core mission of healthcare is patient care and patient safety. If that's not happening, then undoubtedly, you're impacting the patient in an adverse way. Do you think we'll ever see technology or security posture be a reason for a M&A not moving forward in healthcare? Ransomware attacks are an uncomfortable conversation for US health systems. We need to start addressing them as a community, as an industry and as a nation. https://www.proofpoint.com/us (Proofpoint)
Stories: https://www.nbcnews.com/tech/security/ransomware-attack-delays-patient-care-hospitals-us-rcna50919 (Ransomware attack delays patient care at hospitals across the US - NBC) https://www.linkedin.com/posts/billjrussell_healthcare-healthit-cybersecurity-activity-6985190905519468544-jO6p?utm_source=share&utm_medium=member_desktop (LinkedIn Poll: CommonSpirit Health suffered a significant ransom event after growing through M&A to over $30B in revenue. Is oversight required?) https://www.beckershospitalreview.com/healthcare-information-technology/tech-execs-left-commonspirit-before-it-upheaval.html (Tech execs left CommonSpirit before IT upheaval - Beckers) https://ramaonhealthcare.com/modernizing-the-health-care-c-suite/?utm_source=cc&utm_medium=email&utm_campaign=rama/#content (Modernizing the Health Care C-Suite - NEJM) https://ramaonhealthcare.com/health-equity-is-a-business-and-moral-imperative/?utm_source=cc&utm_medium=email&utm_campaign=rama/#content (Health Equity is a Business and Moral Imperative - Oliver Wyman) https://ramaonhealthcare.com/amazon-dominates-the-113-billion-smart-home-market-heres-how-it-uses-the-data-it-collects/?utm_source=cc&utm_medium=email&utm_campaign=rama/#content (Amazon dominates the $113 billion smart home market — here's how it uses the data it collects - CNBC)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
October 17, 2022: https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) joins Bill for the news. The CommonSpirit ransomware attack has delayed patient care at hospitals across the US. What does this kind of outage mean for patient safety? And what does it show about the risks of merger and acquisitions in healthcare? For an acquisition to work, the executives and board need to understand the technical debt, security and operational risks. It’s time to modernize the healthcare C-suite. For organizations to succeed in the future, their leaders must have roles in strategy, experience, wellness, diversity and more. Health equity is a business and moral imperative. How can we use this to drive ‘health’ care instead of just ‘sick’ care? Key Points: The core mission of healthcare is patient care and patient safety. If that's not happening, then undoubtedly, you're impacting the patient in an adverse way. Do you think we'll ever see technology or security posture be a reason for a M&A not moving forward in healthcare? Ransomware attacks are an uncomfortable conversation for US health systems. We need to start addressing them as a community, as an industry and as a nation. https://www.proofpoint.com/us (Proofpoint)
Stories: https://www.nbcnews.com/tech/security/ransomware-attack-delays-patient-care-hospitals-us-rcna50919 (Ransomware attack delays patient care at hospitals across the US - NBC) https://www.linkedin.com/posts/billjrussell_healthcare-healthit-cybersecurity-activity-6985190905519468544-jO6p?utm_source=share&utm_medium=member_desktop (LinkedIn Poll: CommonSpirit Health suffered a significant ransom event after growing through M&A to over $30B in revenue. Is oversight required?) https://www.beckershospitalreview.com/healthcare-information-technology/tech-execs-left-commonspirit-before-it-upheaval.html (Tech execs left CommonSpirit before IT upheaval - Beckers) https://ramaonhealthcare.com/modernizing-the-health-care-c-suite/?utm_source=cc&utm_medium=email&utm_campaign=rama/#content (Modernizing the Health Care C-Suite - NEJM) https://ramaonhealthcare.com/health-equity-is-a-business-and-moral-imperative/?utm_source=cc&utm_medium=email&utm_campaign=rama/#content (Health Equity is a Business and Moral Imperative - Oliver Wyman) https://ramaonhealthcare.com/amazon-dominates-the-113-billion-smart-home-market-heres-how-it-uses-the-data-it-collects/?utm_source=cc&utm_medium=email&utm_campaign=rama/#content (Amazon dominates the $113 billion smart home market — here's how it uses the data it collects - CNBC)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
What would you be saying to your board about the CommonSpirit outage? Today we discuss.
What would you be saying to your board about the CommonSpirit outage? Today we discuss.
Today we finish out the discussion. What did we learn from Healthcare leaders from the Becker's conference. https://www.beckershospitalreview.com/healthcare-information-technology/10-observations-and-emerging-health-it-trends.html
Today we finish out the discussion. What did we learn from Healthcare leaders from the Becker's conference. https://www.beckershospitalreview.com/healthcare-information-technology/10-observations-and-emerging-health-it-trends.html
What are the top 10 takeaways from the Becker's conference. Today we discuss. You can always read ahead. https://www.beckershospitalreview.com/healthcare-information-technology/10-observations-and-emerging-health-it-trends.html
"While CommonSpirit declined to share specifics, a person familiar with its remediation efforts confirmed to NBC News that it had sustained a ransomware attack." What we know thus far and my so what.
October 10, 2022: https://www.linkedin.com/in/charlesboicey/ (Charles Boicey) from https://clearsense.com/ (Clearsense) joins Bill for the news. Healthcare venture capital has potentially peaked. Now what? A lot of the big healthcare finance headlines are 1.8 billion, 1.1 billion, 600 million in losses etc. CommonSpirit just posted an operating loss of $1.3 billion. But there are healthcare systems out there with strong finances. What differentiates the systems that are doing well from the systems that are struggling? How is data either contributing to health equity disparities or helping in the area of health equities and disparities? Key Points: 10,000 baby boomers are aging into Medicare each day through to 2030 For the last 5 years, investments and government dollars have been sugar coating poor operating performance A data set that's been anonymized, de-identified and obfuscated to the point where I don't know where it came from, is not very helpful https://clearsense.com/ (Clearsense)
Stories: https://digitalhealth.modernhealthcare.com/opinion/healthcare-venture-capital-potentially-peaked-now-what?utm_source=the-digital-health-deal&utm_medium=email&utm_campaign=20220923&utm_content=article1-headline (Healthcare venture capital potentially peaked. Now what? - Modern Healthcare) https://www.beckershospitalreview.com/finance/commonspirit-posts-1-3b-annual-operating-loss.html (CommonSpirit posts $1.3B annual operating loss - Beckers) https://www.beckershospitalreview.com/finance/10-health-systems-with-strong-finances-0720.html (10 health systems with strong finances - Beckers)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT. When the pandemic hit, we suddenly had to decentralize the way we were doing healthcare. But the foundation wasn't there. We are now in a world where care delivery is primarily through digital means. How do we create and maintain a modern healthcare digital foundation with people and processes at the core? Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. What happens when cybersecurity attacks are detrimental to your patient’s health? In a world full of cyber villains, be a hero by staying vigilant with best practices against cyber attacks, and most importantly, keep your https://thisweekhealth.com/himss-vice-president-speaks-out-on-health-procedures-for-august-event/ (patient’s safety a priority). We’ll give you the best intel on how to budget for cybersecurity, prioritize it, and have conversations with your board to showcase the https://thisweekhealth.com/building-a-security-framework-for-2022-and-beyond-with-seattle-childrens-and-proofpoint/ (importance of cybersecurity outside of insurance).
How egregious does your behavior have to be as a CISO to go to jail. Today we learn about it.
What do you talk about when your power has been out for five of the last seven days and your Internet has been down for the last 24 hours. Disaster Recovery. We are fortunate for sure. But in today's day and age, the local Internet is as important as the roads we drive on.
Daniel Barchi, CIO for NY Presbyterian shares stories of where speed can be safer than moving too slow in Health IT. I couldn't agree more.
What are the key roles in the Healthcare C-Suite today. What do you do if you don't have the money to hire all of these roles? Today we discuss. https://catalyst.nejm.org/doi/full/10.1056/CAT.22.0303
October 3, 2022: https://www.linkedin.com/in/drexdeford/ (Drex DeFord), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) joins Bill for the news. 2022 is the most financially difficult year for hospitals. A Kaufman, Hall & Associates analysis indicates hospitals and health systems continue to face intense pressure on staff and resources while also dealing with rising expenses for supplies, drugs, equipment and the workforce. Ohio hospital is laying off 978 employees. Ascension reported a $1.8B annual loss. What Is Social Engineering? We take a look into the sophisticated world of psychological cyber crime. How are health systems dealing with supply chain issues? What is going on in the non scaled startup space? Key Points: Contracts are always a big line item. Not just in IT but everywhere across the organization Don't be the Chief of Technical Debt Looking at contracts is Cybersecurity 101. Contracts 101. You can't do something if you don't know what you have. Make sure you have a plan to replace infrastructure on a regular basis and flatten out that line out as much as you can https://www.crowdstrike.com/ (CrowdStrike)
Stories: https://www.beckershospitalreview.com/finance/2022-the-most-financially-difficult-year-for-hospitals-health-systems-since-start-of-pandemic.html?origin=BHRE&utm_source=BHRE&utm_medium=email&utm_content=newsletter&oly_enc_id=6700A1473978H1A (2022 the most financially difficult year for hospitals, health systems - Beckers) https://www.beckershospitalreview.com/finance/ascension-reports-1-8b-annual-loss.html?origin=BHRE&utm_source=BHRE&utm_medium=email&utm_content=newsletter&oly_enc_id=6700A1473978H1A (Ascension reports $1.8B annual loss - Beckers) https://www.beckershospitalreview.com/finance/ohio-hospital-to-lay-off-978-employees.html (Ohio hospital to lay off 978 employees - Beckers) https://builtin.com/cybersecurity/what-is-social-engineering?i=baef9f22-32c8-499a-9327-dc049ff4d016&utm_source=transactional&utm_medium=email&utm_campaign=Built-In-Email (What Is Social Engineering? A Look Into the Sophisticated World of Psychological Cyber Crime - Built-in)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT. When the pandemic hit, we suddenly had to decentralize the way we were doing healthcare. But the foundation wasn't there. We are now in a world where care delivery is primarily through digital means. How do we create and maintain a modern healthcare digital foundation with people and processes at the core?
Sorry I'm late. Internet problems down here in Florida. Today we discuss one of the most important topics in a leaders life. Fight isolation.
Sorry I'm late. Internet problems down here in Florida. Today we discuss one of the most important topics in a leaders life. Fight isolation.
Webinar today on patient room next, in search of clinical efficiency. Today we discuss one of those technologies. Ambient Clinical Intelligence. The technology our poll users selected as the most likely impactful technology over the next five years. Hope you enjoy.
Webinar today on patient room next, in search of clinical efficiency. Today we discuss one of those technologies. Ambient Clinical Intelligence. The technology our poll users selected as the most likely impactful technology over the next five years. Hope you enjoy.
Does digital trust matter. Will it become a differentiator? https://www.mckinsey.com/capabilities/quantumblack/our-insights/why-digital-trust-truly-matters
You thought it, I thought I would discuss it. https://www.beckershospitalreview.com/finance/10-health-systems-with-strong-finances-2.html (10 health systems with strong finances)
You thought it, I thought I would discuss it. https://www.beckershospitalreview.com/finance/10-health-systems-with-strong-finances-2.html (10 health systems with strong finances)
September 26, 2022: https://www.linkedin.com/in/patty-hayward-a81934/?trk=people-guest_people_search-card (Patty Hayward), Vice President, Strategy Healthcare and Life Sciences at https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk) joins Bill for the news. Following CVS Health-Signify Health and Amazon OneMedical, who will be the next digital health M&A target? Experts are not anticipating a slowdown in similar acquisitions. What will the Walmart, UnitedHealth Group, Optum collaboration bring for 2023? How will they endeavor to improve health outcomes and the patient experience? What is Trilliant Health’s evidence-based comparison tool all about? How will it supersede 'black box' top hospital lists? Key Points: You’re seeing Amazon and CVS really trying to look at how they can evolve the market and get ahead but they also have the assets to back it up and the time to wait to make it happen. The way we acquire healthcare is fundamentally changing. The Walmart, UnitedHealth, Optum collaboration puts the patient at the center of healthcare https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk)
Stories: https://digitalhealth.modernhealthcare.com/mergers-acquisitions-ma/who-could-be-next-digital-health-ma-target (Who could be the next digital health M&A target? - Modern Healthcare) https://www.healthcarefinancenews.com/news/walmart-teams-unitedhealth-group-optum-patient-experience (Walmart teams with UnitedHealth Group, Optum on patient experience - Healthcare Finance News) https://www.fiercehealthcare.com/providers/trilliant-healths-new-evidence-based-hospital-comparison-tool-looks-supplant-black-box (Trilliant Health looks to supplant 'black box' top hospital lists with evidence-based comparison tool - Fierce Healthcare)
September 26, 2022: https://www.linkedin.com/in/patty-hayward-a81934/?trk=people-guest_people_search-card (Patty Hayward), Vice President, Strategy Healthcare and Life Sciences at https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk) joins Bill for the news. Following CVS Health-Signify Health and Amazon OneMedical, who will be the next digital health M&A target? Experts are not anticipating a slowdown in similar acquisitions. What will the Walmart, UnitedHealth Group, Optum collaboration bring for 2023? How will they endeavor to improve health outcomes and the patient experience? What is Trilliant Health’s evidence-based comparison tool all about? How will it supersede 'black box' top hospital lists? Key Points: You’re seeing Amazon and CVS really trying to look at how they can evolve the market and get ahead but they also have the assets to back it up and the time to wait to make it happen. The way we acquire healthcare is fundamentally changing. The Walmart, UnitedHealth, Optum collaboration puts the patient at the center of healthcare https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk)
Stories: https://digitalhealth.modernhealthcare.com/mergers-acquisitions-ma/who-could-be-next-digital-health-ma-target (Who could be the next digital health M&A target? - Modern Healthcare) https://www.healthcarefinancenews.com/news/walmart-teams-unitedhealth-group-optum-patient-experience (Walmart teams with UnitedHealth Group, Optum on patient experience - Healthcare Finance News) https://www.fiercehealthcare.com/providers/trilliant-healths-new-evidence-based-hospital-comparison-tool-looks-supplant-black-box (Trilliant Health looks to supplant 'black box' top hospital lists with evidence-based comparison tool - Fierce Healthcare)
Times are tough in Healthcare, that is why I'm optimistic. Necessity is the mother of invention. When times are tough and there are no other solutions such as when the pandemic hit, we find solutions. The easy path is removed and we have to deal with the challenges head on. So I remain optimistic and look forward to the ingenuity of healthcare professionals.
Times are tough in Healthcare, that is why I'm optimistic. Necessity is the mother of invention. When times are tough and there are no other solutions such as when the pandemic hit, we find solutions. The easy path is removed and we have to deal with the challenges head on. So I remain optimistic and look forward to the ingenuity of healthcare professionals.
Some days you don't have time to read all the stories in their entirety. On those days we look for only those things which are relevant to the CIO. Today I skim the stories.
Some days you don't have time to read all the stories in their entirety. On those days we look for only those things which are relevant to the CIO. Today I skim the stories.
September 19, 2022: https://www.linkedin.com/in/melissa-morris-aa7ab821/?originalSubdomain=uk (Melissa Morris), CEO of https://lantum.com/ (Lantum) joins Bill for the news today. The trend of "quiet quitting" has recently gained traction on social media, referring to a phenomenon in which workers reduce their enthusiasm at work and stick to the minimum expectations of their role. What does 'quiet quitting' look like at hospitals? Some healthcare experts say the Amazon Care shutdown is a strategic play and not a failure. What happens when telehealth expansion is put under the microscope? How does it address concerns about access, quality of care, equity and program integrity? Key Points: How do we keep ‘quiet quitting’ from happening? How do we maintain engaged employees? Inflation and the cost of living has scared people back into the workforce but they're coming with a different mindset altogether Employees need three things: Autonomy, Mastery and Purpose in their role Amazon is moving away from the employer healthcare space and more to direct to consumer opportunities https://lantum.com/ (Lantum) https://csaccelerator.com/ (The Cedars-Sinai Accelerator)
Stories: https://www.beckershospitalreview.com/workforce/what-does-quiet-quitting-look-like-at-hospitals.html?utm_campaign=bhr&utm_source=website&utm_content=top-40 (What does 'quiet quitting' look like at hospitals? - Beckers) https://www.fiercehealthcare.com/health-tech/amazons-move-eighty-six-amazon-care-strategic-play-not-failure-some-experts-say (Amazon Care shutdown is a strategic play, not a failure, some healthcare experts say - Fierce Healthcare) https://www.hcinnovationgroup.com/population-health-management/telehealth/news/21280057/hhs-oig-report-puts-telehealth-expansion-under-microscope (HHS OIG Report Puts Telehealth Expansion Under Microscope - Healthcare Innovation)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ (Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT. Traditional patient rooms involve sitting on the table, waiting, tentative knocks on the door. We’re redefining the way we look at patient rooms. We’re reimagining the future. Hear about technological tools that have been explored and implemented for clinician effectiveness, how to step into the Patient Room ‘Next’ future, and the progress in our Nation’s health systems regarding PRN. Bring your hospital system into tomorrow with sound advancements and peace of mind. We’re looking to advance healthcare, and we know you are too.
The team got together yesterday and we started discussing how we were going to celebrate our 5-year anniversary. We really want to celebrate the great contribution of our guests to the industry. We're going to do this in December. We start today by asking you, who was your favorite guest and what have you learned from This Week Health.
We have a bunch of data on Telehealth. Why don't we use it? Perhaps its time to stop saying telehealth like it's one thing and examine the different components to see what is working and what isn't. Just a thought.
Times are tight. Is Epic's honor roll good or bad for the industry in these times? I would say good, but with a caveat. Systems are between a rock and a hard place, what is Epic's role in tough times?
September 12, 2022: https://www.linkedin.com/in/colin-banas-md/ (Dr Colin Banas), Chief Medical Officer for https://drfirst.com/ (DrFirst) joins Bill for the news today. CVS Health is acquiring Signify Health, a home health company, for $8 billion beating out bids from Amazon and others. Researchers at Northwestern University and John Hopkins University plan to study if an Apple Watch app can help prevent strokes. Why are Cyber Attackers targeting smaller hospitals? Can AI help deliver greater success at birth? Has Walmart’s brick and mortar kind approach revolutionized rural healthcare? Evernorth, the health services arm of Cigna and Varian are partnering to improve data standardization and interoperability in oncology with a HL7 CodeX pilot. Key Points: CVS is doubling down on meeting the patient where they want to be met It's frustrating when a patient can't get something their doctor has prescribed It’s not artificial intelligence, it’s augmented or advanced intelligence https://drfirst.com/ (DrFirst)
Stories: https://www.beckershospitalreview.com/disruptors/cvs-health-to-buy-signify-for-8b-6-details.html (CVS Health to buy Signify for $8B: 6 details) https://urldefense.com/v3/__https:/www.fiercehealthcare.com/digital-health/nih-funded-study-test-if-apple-watch-can-prevent-strokes-limit-blood-thinners__;!!ELD3qnnpiOo!ok0ziyJRWcxX-vq9OLRZN1nRg89TWlkXCd1R3Qk6QZ8cdJ6EmYeMBWiDodjFlEzMJZtHlgReFKFlGiWxDU0tuCDauvIE$ (NIH-funded study to test if Apple Watch can prevent strokes, limit blood thinners - Fierce Healthcare) https://urldefense.com/v3/__https:/www.healthcareitnews.com/news/hl7-codex-pilot-test-prior-authorizations-oncology__;!!ELD3qnnpiOo!qeBPxxenyIK8sHbboeY9w6VrM8UNAYUu_nk4Qyxzh_4w9UzYCUDqo2jHIVxgWCTXxJ_w3fdFK0CiGqhYtp-DqceD3HLfl6DVMFTw_Ao$ (HL7 CodeX pilot to test prior authorizations in oncology - Healthcare IT News) https://urldefense.com/v3/__https:/www.hcinnovationgroup.com/cybersecurity/data-breaches/news/21279049/report-attackers-targeting-smaller-healthcare-orgs__;!!ELD3qnnpiOo!qeBPxxenyIK8sHbboeY9w6VrM8UNAYUu_nk4Qyxzh_4w9UzYCUDqo2jHIVxgWCTXxJ_w3fdFK0CiGqhYtp-DqceD3HLfl6DV66TxKb8$ (Attackers Targeting Smaller Healthcare Orgs - Healthcare Innovation) https://urldefense.com/v3/__https:/www.healthcareitnews.com/news/ai-could-help-deliver-greater-success-birth__;!!ELD3qnnpiOo!qeBPxxenyIK8sHbboeY9w6VrM8UNAYUu_nk4Qyxzh_4w9UzYCUDqo2jHIVxgWCTXxJ_w3fdFK0CiGqhYtp-DqceD3HLfl6DVamOh-vc$ (AI could help deliver greater success at birth - Healthcare IT News)
Tim Cook told me to expect Apple to be known for its advancements in healthcare. Well, they didn't make much progress in 2022 from what I can see. Sorry Tim, but you set the expectation.
We have a webinar today at 1:00ET. Join us as we discuss medical device security. This morning a sneak peek.
Has there been disruptive innovation in healthcare? Not that I can remember. But we have experienced disruptive forces. What are those forces?
September 6, 2022: https://www.linkedin.com/in/thomasekurtz/ (Tom Kurtz), CAO at https://www.memorialhealthcare.org/ (Memorial Healthcare) joins Bill for the news. Improving the patient experience doesn't have to come at the cost of clinician well-being. According to two physicians at Harvard Medical School, there's a way to prioritize both. Patients have higher expectations than ever before. How can the industry focus more on the customer experience? The Joint Commission will introduce new standards on Jan 1 aimed at reducing healthcare disparities. How can we better detect and address differences in care among racial, ethnic and other historically marginalized groups? Fitch Ratings has revised its outlook for U.S. not-for-profit hospitals and health systems to "deteriorating" as these organizations continue to be hammered by labor issues, expenses, and "macro inflationary pressures." Key Points: We start every meeting at Memorial Healthcare with Memorial Moments - often a positive piece of feedback that we've gotten where a provider or a clinician has gone above and beyond to improve the care of the patient. I think, in a lot of cases, it isn't about choice. It’s about driving the lowest cost solution. Analysts are expecting not-for-profit health systems to have a rocky rest of the year https://www.memorialhealthcare.org/ (Memorial Healthcare) https://ehr.meditech.com/ (MEDITECH WEBSITE) https://blog.meditech.com/ (MEDITECH BLOG) https://ehr.meditech.com/podcast-index (MEDITECH PODCAST)
Stories: https://www.beckershospitalreview.com/patient-experience/how-to-improve-patient-experience-clinician-well-being-concurrently.html (How to improve patient experience, clinician well-being concurrently - Beckers) https://www.chiefhealthcareexecutive.com/view/the-future-of-healthcare-is-about-the-consumer-leaders-say (The future of healthcare ‘is about the consumer' - Chief Healthcare Executive) https://www.healthcaredive.com/news/Joint-Commission-health-equity-accreditation/629632/ (Joint Commission tackles health equity with new accreditation standards - Healthcare Dive) https://www.healthleadersmedia.com/finance/fitch-ratings-slaps-not-profit-hospitals-deteriorating-outlook (Fitch Ratings Slaps Not-For-Profit Hospitals with ‘Deteriorating’ Outlook - Health Leaders Media) https://www.wnem.com/2022/08/17/memorial-healthcare-opens-now-building-owosso/ (Memorial Healthcare opens NOW Building in Owosso)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT. If we had to https://thisweekhealth.com/captivate-podcast/securing-healthcares-extended-internet-of-things-xiot-with-medigate/ (troubleshoot just a few devices) every once in a while, our hospital systems would run as smooth as butter, right? But when missing devices, security issues and friction caused by interoperability hits, we can’t expect a smooth operation. Our webinar will answer many questions surrounding the devices integral to keeping patients healthy. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ (Patient Room Next: Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT. Traditional patient rooms involve sitting on the table, waiting, tentative knocks on the door. We’re redefining the way we look at patient rooms. We’re reimagining the future. Hear about technological tools that have been explored and implemented for clinician effectiveness, how to step into the “Patient Room Next” future, and the progress in our Nation’s health systems regarding PRN. Bring your hospital system into tomorrow with sound advancements and peace of mind. We’re looking to advance healthcare, and we know you are too.
Has there been disruptive innovation in healthcare? Not that I can remember. But we have experienced disruptive forces. What are those forces?
I was challenged on this topic by Michael Pfeffer, CIO for Stanford Health and I thought I would pass along his challenge.
Another UGM is in the books. What did we learn? https://captimes.com/news/epic-systems-judy-faulkner-users-group-meeting/article_9573f8a4-f4cf-5786-81e8-b5f82d33ad0f.html
August 29, 2022: https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) joins Bill for the news. IBM reports that cybersecurity attacks cost healthcare systems more than any other sector. At $10.1 million per breach, that’s a 42% increase from 2020. North Korean hackers are taking aim at health care with Maui ransomware. What do federal agencies know about these malicious attacks and what are the reasons behind them? The HIMSS 2022 Future of Healthcare Report shows that payers and providers look at Big Tech differently and half of physicians and nurses don’t think their orgs are headed in the right direction. And American Airlines announced that it’s buying 20 Overture aircraft from Boom, with the option to purchase an additional 40 planes if all goes well. That’s pretty amazing support for a startup that has yet to build a working passenger jet. Key Points: Healthcare has always been the top of the stack in terms of being the highest amount of cost to recover from a breach We need to make investments in security awareness training Healthcare is again, a little bit behind other industries in terms of that whole digital transformation journey https://www.proofpoint.com/us (Proofpoint)
Stories: https://urldefense.com/v3/__https:/digitalhealth.modernhealthcare.com/technology/ibm-report-finds-cybersecurity-attacks-impact-healthcare-more-any-other-sector__;!!ORgEfCBsr282Fw!tgJrjUzYwpUUJbGFq_IGutypamUaoWCFx89irNcbSINBPOVKe9vIJ2ugeCko9GNV8_nFMI4BNiBMfm6-27w$ (Cybersecurity attacks cost healthcare systems more than any other sector, new report finds - Modern Healthcare) https://urldefense.com/v3/__https:/www.cyberscoop.com/fbi-cisa-treasury-north-korea-ransomware-maui-alert-health-care/__;!!ORgEfCBsr282Fw!tgJrjUzYwpUUJbGFq_IGutypamUaoWCFx89irNcbSINBPOVKe9vIJ2ugeCko9GNV8_nFMI4BNiBMvLdwbQU$ (FBI, CISA, Treasury: North Korean hackers taking aim at health care with Maui ransomware - Cyberscoop) https://urldefense.com/v3/__https:/www.healthcareittoday.com/2022/08/14/bonus-features-august-14-2022-payers-and-providers-look-at-big-tech-differently-half-of-physicians-and-nurses-dont-think-their-orgs-are-headed-in-the-right-direction-and-more/__;!!ORgEfCBsr282Fw!tgJrjUzYwpUUJbGFq_IGutypamUaoWCFx89irNcbSINBPOVKe9vIJ2ugeCko9GNV8_nFMI4BNiBM7JOvTqU$ (Payers and providers look at Big Tech differently, half of physicians and nurses don’t think their orgs are headed in the right direction - Health IT Today) https://www.engadget.com/american-airlines-boom-overture-jet-purchase-191453014.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAG-Zd8mUTZ27fBlUxKMIhacU3vGyZ-rqV-x-Np1I12idQLd6QK_GXNJZrafvlekrqYZx0mGMKhbPH95EXXECkkNqy74XEmGdjyIoqeJiiv20B3qeZIokFpmHgkzSnqEcNlAHqbIsJ27jLtbis-HkhFMJe287r7y5wTnzPkYEyoYz (American Airlines is purchasing 20 of Boom's supersonic Overture jets - Engadget)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT. If we had to https://thisweekhealth.com/captivate-podcast/securing-healthcares-extended-internet-of-things-xiot-with-medigate/ (troubleshoot just a few devices) every once in a while, our hospital systems would run as smooth as butter, right? But when missing devices, security issues and friction caused by interoperability hits, we can’t expect a smooth operation. Our webinar will answer many questions surrounding the devices integral to keeping patients healthy.
Today, a little talk about our mission and our progress. To Amplify Great Thinking to Propel Healthcare Forward. Onward.
Is it time to go it alone with cyber insurance. Maybe not, but it is probably time to explore the question of viability of that approach.
August 22, 2022: https://www.linkedin.com/in/charlesboicey/ (Charles Boicey) from https://clearsense.com/ (Clearsense) joins Bill for the news. We hear almost daily about flashy new ventures just like Amazon’s recent purchase of One Medical that promise transformative improvements in healthcare. But will Amazon’s foray into primary care be easy? Meta faces yet another lawsuit alleging that its Pixel tracking tool harvests patients’ private medical data and shares the information with Facebook. Why do they continue to violate state and federal laws? Sharp HealthCare and Sanford Health have joined with Dandelion Health on a project meant to build diversity into data science. And is the relative lack of competition in the EHR market good or bad for interoperability? Key Points: Instead of artificial intelligence, it's intelligent assist Interoperability is a business problem, not a technical problem It’s going to be interesting to watch the continuation of machine learning and AI, as it's applied to healthcare https://clearsense.com/ (Clearsense)
Stories: https://hbr.org/2022/08/amazons-foray-into-primary-care-wont-be-easy (Amazon’s Foray into Primary Care Won’t Be Easy - Harvard Business Review) https://news.bloomberglaw.com/privacy-and-data-security/meta-sued-again-for-using-pixel-to-secretly-harvest-patient-data (Meta Sued Again for Using Pixel to Secretly Harvest Patient Data - Bloomberg Law) https://healthcareservicesinvestmentnews.com/2022/08/05/sharp-healthcare-sanford-health-partner-with-dandelion-health/ (Sharp Healthcare, Sanford Health Partner with Dandelion Health - Healthcare Services Investment News) https://www.beckershospitalreview.com/ehrs/q-a-with-cio-donna-roach-on-what-s-stalling-healthcare-data-sharing.html (Q&A with CIO Donna Roach on what's stalling healthcare data-sharing - Beckers)
Not much happening in the world Today so we look at the week that was and the week ahead.
Meta Pixel burns another health system, Providence posts a sizable operating loss and delivers a restructuring, UCSD names a new CIO and more on today's show.
No article today, just some stories from conversations. What do you do when you are asked to make cuts you know aren't feasible?
https://www.linkedin.com/in/drexdeford/ (Drex DeFord), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) joins Bill for the news. Cloud security is about really understanding your data. Where does it reside? What kind of data is it? Where is it moving around? Experts say inflation, rising interest rates and market volatility are pushing CIOs to increase their cloud investments. The risks to patients in a post-Roe v. Wade world demand new protections. Senators sound the alarm on privacy and call for HIPAA update. What innovative solutions can healthcare CIOs implement to attract and retain talented tech workers? Plus the Top 25 women leaders in health tech. Key Points: Experts say they do not expect a large decline in IT budgets How do you work with HR to get your tech salaries adjusted to the point where you are competitive in the market? The ratio of female CIOs to male CIOs is still significantly tilted https://www.crowdstrike.com/ (CrowdStrike)
Stories: https://www.beckershospitalreview.com/healthcare-information-technology/economic-headwinds-pushing-cios-to-increase-cloud-investments.html (Economic headwinds, pushing CIOs to increase cloud investments - Beckers) https://www.wsj.com/articles/market-volatility-pushing-cios-to-increase-cloud-spending-11657783800 (Market Volatility Pushing CIOs to Increase Cloud Spending - Wall Street Journal) https://www.healthcareitnews.com/news/senators-sound-alarm-privacy-call-hipaa-update (Senators sound the alarm on privacy, call for HIPAA update - Healthcare IT News) https://isolate.menlosecurity.com/1/3735926845/https:/www.beckershospitalreview.com/healthcare-information-technology/how-health-system-cios-are-overcoming-it-staffing-challenges.html (How health system CIOs are overcoming IT staffing challenges - Beckers) https://isolate.menlosecurity.com/1/3735926845/https:/www.beckershospitalreview.com/digital-health/top-25-women-leaders-in-health-tech-per-healthcare-technology-report.html?origin=DigitalE&utm_source=DigitalE&utm_medium=email&utm_content=newsletter&oly_enc_id=6700A1473978H1A (Top 25 women leaders in health tech, per Healthcare Technology Report - Beckers)
Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ ( Register here)
Today we explore the past and future of Telehealth. Do we agree on the opportunities and obstacles and are we ready to tackle them? https://hbr.org/2022/05/the-telehealth-era-is-just-beginning
Today we explore the past and future of Telehealth. Do we agree on the opportunities and obstacles and are we ready to tackle them? https://hbr.org/2022/05/the-telehealth-era-is-just-beginning
Today we explore the past and future of Telehealth. Do we agree on the opportunities and obstacles and are we ready to tackle them? https://hbr.org/2022/05/the-telehealth-era-is-just-beginning
Is work from home working? Malcolm Gladwell doesn't think so, today we explore his thinking on the topic. https://nypost.com/2022/08/05/malcolm-gladwell-slams-working-from-home/
Aug 8, 2022: https://www.linkedin.com/in/emilymischel/ (Emily Mischel), CoFounder of https://www.flextogether.com/ (FlexTogether) joins Bill for the news today. Compelled by consumers who don't always want to schedule a video visit or drive to the doctor's office, health systems are finding new value in asynchronous, or store-and-forward, telehealth. FlexTogether is a comprehensive virtual respiratory care platform to radically expand access to rehabilitation which in turn drastically reduces readmission by 53-73%. Is telehealth moving out of the Post-Covid doldrums? How can we build a business case for asynchronous health? The Market downturn dampens digital health funding M&A in 2022 and three more digital health ‘unicorns’ undergo layoffs. Key Points: FlexTogether is a comprehensive virtual respiratory care platform to radically expand access to rehabilitation 40% of Medicare beneficiaries don't live within the distance of a pulmonary rehab facility Many health systems took advantage of expanded coverage and access to telehealth during the pandemic to try out asynchronous services https://www.flextogether.com/ (FlexTogether) https://csaccelerator.com/ (Cedars-Sinai Accelerator)
Stories: https://healthsystemcio.com/2022/07/12/moving-telehealth-out-of-the-post-covid-doldrums/ (Moving Telehealth out of the Post-Covid Doldrums - Joseph Kvedar - healthsystemcio.com) https://www.healthleadersmedia.com/innovation/building-business-case-asynchronous-telehealth (Building a Business Case for Asynchronous Health) https://www.fiercehealthcare.com/digital-health/market-downturn-dampens-digital-health-funding-ma-2022-here-are-sectors-raked-most (Market downturn dampens digital health funding, M&A in 2022. These sectors raked in the most cash - Fierce Healthcare) https://digitalhealth.modernhealthcare.com/finance/three-more-digital-health-unicorns-undergo-layoffs (Three more digital health ‘unicorns’ undergo layoffs - Modern Healthcare)
Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team “Cybersecurity-what’s your emergency?” “We need help. It’s an attack.” “Hello? Hello!” What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse? https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ (Register here) - Thursday August 11 @ 1pm ET / 10am PT Webinar: Don’t Pay The Ransom Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems. https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ (Register here) - Thursday August 18 @ 1pm ET / 10am PT
Today we look back at a TownHall episode … Sue Schade, Principal at StarBridge Advisors interviews Pamela Arora, President and CEO at AAMI on the evolution of the relationship Between IT and HTM in Healthcare.
Today we look back at a TownHall episode … Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Tom Barnett, Chief Information and Digital Officer at Baptist Memorial Health Care on remote work and cloud migrations demand.
Today we look back at a TownHall episode … Samuel Hill, Director Product Marketing at Medigate interviews Justin Heyl, Director, Enterprise Risk Management at Baxter International on advice for healthcare CISOs.
Today we look back at a TownHall episode … Dr Brett Oliver, Chief Medical Information Officer at Baptist Health Kentucky interviews Michael Adcock, VP Population Health at Magnolia Health on creating a diverse team for healthcare.
Aug 1, 2022: https://www.linkedin.com/in/mari-savickis-42b9817/ (Mari Savickis), Vice President, Public Policy at https://chimecentral.org/ (CHIME) joins Bill for the news. What’s happening on the Hill? The October 6 interoperability deadline is looming. Information blocking. 21st Century Cures. Where are we at? What is https://chimecentral.org/ (CHIME) doing to help prepare its members for this deadline? How much of this is falling on the EHR providers and how much is falling on the systems themselves? Navigating the compliance landscape is challenging. Even for larger health systems who are more well equipped. And what about the problem of the haves and the have nots? Does big tech have too much access to healthcare data? What’s being talked about in regards to privacy? What's going on in the telehealth world? Key Points: A downturn in an economy is not a bad thing. It’s an opportunity. Do we need this much labor to provide a level of care that we've provided before? The Medicare Payment Advisory Commission is conducting a study on the expansions of telehealth services We have a demoralized and depleted workforce, and yet we have amazing technology https://infoblockingcenter.org/ (InfoBlockingCenter.org) https://www.congress.gov/bill/117th-congress/house-bill/2471/text (Consolidated Appropriations Act, 2022 - congress.gov)
Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT “Cybersecurity-what’s your emergency?” “We need help. It’s an attack.” “Hello? Hello!” What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse?https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ ( Register here) Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ ( Register here)
Today we look back at a TownHall episode ... Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Mark Zhang, Associate Chief Medical Information Officer at Brigham and Women's Hospital on their Innovation Hub COVID Pass.
Today we look back at a TownHall episode .. Reid Stephan, VP and CIO at St. Luke's Health System interviews Michelle Stansbury, VP of Innovations and IT Operations at Houston Methodist on Houston's plan to disrupt Health IT.
Today we look back at a TownHall episode .. Craig Richardville, Chief Digital and Information Officer at Intermountain Healthcare interviews me on my predictions for Health IT.
Today we look back at a TownHall episode ... Dr Brett Oliver, Chief Medical Information Officer at Baptist Health Kentucky interviews John League, Managing Director, Digital Health Research at Advisory Board on interoperability.
July 25, 2022: https://www.linkedin.com/in/logancm/ (Chris Logan), Senior Vice President and Chief Security Officer at https://www.censinet.com/ (Censinet) joins Bill for the news. OhioHealth is eliminating 637 jobs with 567 of them in information technology, as part of a plan that is necessary to drive improvements in patient care. Could their biggest layoff ever be their biggest mistake ever? A ransomware attack at Professional Finance Company may have exposed data from patients at 600 healthcare providers. As inflation rises across the globe, CIOs are strategizing ways to navigate rising prices for IT supplies, services, and talent by rethinking IT portfolios, reprioritizing IT spend, and honing business efficiencies. We know it’s difficult for companies to get cybersecurity insurance these days, but just how difficult?
Key Points: If you were to ask the CFO of any health system talking about bottom line, it's getting expensive to operate Healthcare is always going to have a target painted on its back because of the nature of the data that we have and the willingness of people to pay the ransom Inflation is starting to rear its ugly head. Nobody is prepared for it. https://www.censinet.com/ (Censinet)
Stories: https://www.dispatch.com/story/business/2022/07/07/ohiohealth-announces-biggest-layoff-company-history/7829847001/ (OhioHealth to eliminate 637 jobs in its biggest layoff ever - The Columbus Dispatch) https://digitalhealth.modernhealthcare.com/technology/professional-finance-company-ransomware-attack-affects-600-providers (Ransomware attack at payment vendor affects 600 providers - Modern Healthcare) https://www.cio.com/article/400369/10-ways-inflation-will-impact-it.html (10 ways inflation will impact IT - )http://cio.com/ (CIO.com)
Amazon understands that the digital must eventually be supported by the physical. They did it with goods and delivery, now they are doing it with healthcare. Today we explore where they are going with the acquisition of One Medical. Hope you enjoy.
Rock Health's report is out for Digital Health Funding for the first half of the year and it is looking like the roaring 2021 was the anomaly as funding recedes to 2020 levels. More on Today. https://www.fiercehealthcare.com/digital-health/market-downturn-dampens-digital-health-funding-ma-2022-here-are-sectors-raked-most (https://www.fiercehealthcare.com/digital-health/market-downturn-dampens-digital-health-funding-ma-2022-here-are-sectors-raked-most)
Advisory Board Blog post of getting more value out of your healthcare data. https://www.advisory.com/blog/2022/06/health-care-data-3
July 18, 2022: https://www.linkedin.com/in/charlesboicey/ (Charles Boicey) from https://clearsense.com/ (Clearsense) joins Bill for the news today, and wow, do they cover a lot. The Metaverse and virtual reality are gaining a foothold in healthcare and Charles shares his personal experience with investing in the Metavers universe. 86% Of Medical Alert System Users Say The Devices Have Helped Save Them From An Incident. CMS Issues Proposed Rule for Rural Emergency Hospitals. Synaptic Health Alliance provider data blockchain initiative expands. Hospitals see challenges around price transparency, technology and resources. How can RTLS security protect healthcare workers and reduce burnout?
Key Points: Are we getting better with satellite communication in regards to latency? If we don’t overcome the rural healthcare challenge, we will see urban centers get overrun Blockchain in healthcare is over the hype cycle https://clearsense.com/ (Clearsense)
Stories: https://www.healthcarefinancenews.com/news/metaverse-and-virtual-reality-are-gaining-foothold-healthcare (Metaverse and virtual reality are gaining a foothold in healthcare - Healthcare Finance) https://www.forbes.com/health/healthy-aging/medical-alert-systems-survey/ (86% Of Medical Alert System Users Say The Devices Have Helped Save Them From An Incident - Forbes) https://www.hcinnovationgroup.com/policy-value-based-care/health-equity/news/21273031/cms-issues-proposed-rule-for-rural-emergency-hospitals (CMS Issues Proposed Rule for Rural Emergency Hospitals - Healthcare Innovation) https://www.healthcarefinancenews.com/news/synaptic-health-alliance-provider-data-blockchain-initiative-expands (Synaptic Health Alliance provider data blockchain initiative expands - Healthcare Finance) https://www.healthcarefinancenews.com/news/hospitals-see-challenges-around-price-transparency-technology-and-resources (Hospitals see challenges around price transparency, technology and resources - Healthcare Finance) https://www.healthcareitnews.com/news/how-rtls-security-can-protect-healthcare-workers-and-reduce-burnout (How RTLS security can protect healthcare workers and reduce burnout - Healthcare It News)
Sometimes you just have to ask people to show you. Don't just interview them, ask them to do the job for an hour.
Ohio Health gave notice to 567 IT workers that their work would be performed by another company come January 3rd of 2023. Here is what they said. "OhioHealth says the moves aren't meant to save money. Instead, the layoffs are intended to drive improvement in patient care and services, and position the health care system for a future where patients rely more on telemedicine and cell phones to organize their health care." What do you make of this move and this explanation? They would like to improve patient care and services and position the health system for the future and they believe a new team rather than the one they had on staff will do this better. https://www.dispatch.com/story/business/2022/07/07/ohiohealth-announces-biggest-layoff-company-history/7829847001/ (https://www.dispatch.com/story/business/2022/07/07/ohiohealth-announces-biggest-layoff-company-history/7829847001/)
Erik Gordon, clinical assistant professor at the University of Michigan, said the move was surprising. “It’s a risky appointment,” Gordon said. “It assumes that customers looking for healthcare are looking for the same thing that customers are looking for at a resort. Resort customers are looking for fun, excitement or surprises. Healthcare customers are looking for the opposite.” Agree? Disagree? Today we discuss.
Inflation. It seems like a pretty simple word until you start to explore the ways it is going to impact IT. Today we explore that by looking at a CIO.com article. Hope you enjoy. https://www.cio.com/article/400369/10-ways-inflation-will-impact-it.html (https://www.cio.com/article/400369/10-ways-inflation-will-impact-it.html)
July 11, 2022: https://www.linkedin.com/in/darrell-bodnar-56b92946/ (Darrel Bodnar), CIO of https://northcountryhealth.org/ (North Country) joins Bill for the news. As the healthcare industry emerges from the pandemic, its leaders are embarking on a major reboot of their priorities to improve the delivery of patient care. How will they shift course to navigate a changed world? Priorities that are considered in the rearrangement are: expanding digital transformation, managing a human capital crisis, and closing the equity gap. A Vizient report shows that hospitals will experience a slowing of inpatient admissions but an increase in the length of adult inpatient stays. This will lead to greater financial strain over the next decade. How are CIOs dealing with conflicting enterprise priorities? And what kinds of partnerships can rural healthcare systems embark on to help keep up?
Key Points: Technology has a huge role in helping overburdened staff We aren't getting rid of traveling nurses but there are new and creative ways to offset that demand Telehealth is expected to resume its climb by 2032 https://ehr.meditech.com/ (MEDITECH WEBSITE) - https://ehr.meditech.com/ (https://ehr.meditech.com) https://blog.meditech.com/ (MEDITECH BLOG) - https://blog.meditech.com/ (https://blog.meditech.com) https://ehr.meditech.com/podcast-index (MEDITECH PODCAST) - https://ehr.meditech.com/podcast-index (https://ehr.meditech.com/podcast-index) https://northcountryhealth.org/ (North Country Healthcare) https://ehr.meditech.com/news/north-country-healthcares-critical-access-facilities-collaborate-to-enhance-the-patient (North Country Healthcare's critical access facilities collaborate to enhance the patient experience with Expanse)
Stories: https://www.healthcareitnews.com/news/how-us-healthcare-leaders-are-shifting-course-navigate-changed-world (How US healthcare leaders are shifting course to navigate a changed world - Healthcare IT News) https://www.healthcarefinancenews.com/news/hospitals-experience-financial-strain-over-next-decade-report-says (Hospitals to experience financial strain over the next decade, report says - Healthcare Finance News) https://www.damoconsulting.net/2022/06/17/how-are-leading-cios-dealing-with-the-perfect-storm-in-healthcare/ (How are leading CIOs dealing with the perfect storm in healthcare - Damo Consulting)
I've used playbooks my entire career. Today, we've been talking about putting some together. I'd love to get your thoughts.
Data driven decision making. Today we explore the Trilliant's new benchmarking tool. https://www.fiercehealthcare.com/health-tech/trilliant-health-launches-new-analytics-tool-competitively-benchmark-health-systems
July 5, 2022: https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) joins Bill for the news, and trust us, you’re going to want to listen to this episode. A tracking tool installed on many hospitals’ websites has been collecting patients’ sensitive health information and sending it to Facebook. Experts say this violates a federal law protecting health information. Last week Oracle closed its much-anticipated acquisition of Cerner. In a webinar to discuss their vision and intentions for Cerner and more broadly, Oracle in healthcare, Co-Founder Larry Ellison shared their big visionary picture. Are they aiming too high? The greatest wealth transfer in history is happening. Over the next two decades, the United States will experience an unprecedented shift of demographics and finances that will likely be felt by every American. And what can people can do to get jobs in healthcare IT? There’s sky-high demand for tech workers right now which opens doors for IT pros who don’t have prior experience in the healthcare industry.. Key Points: Facebook, Google and Amazon dominate the world of online marketing Last Thursday, Oracle closed its much anticipated acquisition of Cerner Warren Buffet says that healthcare costs are a leech on the US economy and he's not wrong. We need to address that. You don't come out of college as a cybersecurity expert https://www.proofpoint.com/us (Proofpoint)
Stories: https://themarkup.org/pixel-hunt/2022/06/16/facebook-is-receiving-sensitive-medical-information-from-hospital-websites (Facebook Is Receiving Sensitive Medical Information from Hospital Websites - The Markup) https://www.chilmarkresearch.com/more-hubris-than-humility/ (More Hubris than Humility - Chilmark) https://www.forbes.com/sites/markhall/2019/11/11/the-greatest-wealth-transfer-in-history-whats-happening-and-what-are-the-implications/?sh=342613fe4090 (The Greatest Wealth Transfer In History: What’s Happening And What Are The Implications - Forbes) https://www-computerworld-com.cdn.ampproject.org/c/s/www.computerworld.com/article/3663674/how-to-get-a-job-in-healthcare-it.amp.html (How to get a job in healthcare IT - Computer World)
Is the Metaverse the next iteration of the Internet? Will we be forced to deal with it or be relegated to the trash heap of companies that failed to adapt? Today we explore the metaverse.
The CIO role is elevating. Today we look at 10 observations CIOs have made about their role.
I was preparing to do a show on the essentials of TEFCA and I found myself pulling much of the information from this clip with Micky Tripathi. So instead of paraphrasing, I thought I would just share it. Here is TEFCA straight from the ONC.
The WSJ asked CIOs how the recession might impact budgets. They say, "Not much impact". My take is don't read too much into this. A recession impacts areas of the economy very differently based on many factors. In broad terms, for those prepared for a recession or with enough resources to weather a recession there won't be much impact. Those not prepared, well, they aren't prepared. There will be a significant impact.
June 27, 2022: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade), Principal at https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. On this episode we discuss four main subjects, leading with how twelve leading hospitals are scaling back care for a variety of reasons, including financial challenges and staffing issues. Trinity Health in Connecticut suspended inpatient and outpatient surgeries on June 9 due to a staffing shortage. And Johnson Memorial Hospital is now referring both their outpatient and inpatient surgery patients to other system-owned hospitals in the area. The healthcare sector is in the midst of a perfect storm. CIOs of leading health systems are grappling with a talent shortage, budgetary constraints and conflicting enterprise priorities. How are they dealing with this? Can academic medical centers be an answer? EHR giant Epic announced that it will apply to become one of the inaugural Qualified Health Information Networks (QHIN) under TEFCA. Epic’s Care Everywhere platform exchanges 10 million patient charts every day, and Epic notes that half of those exchanges occur with organizations that use different systems. Key Points: We know we have a mental health crisis Clinician costs have gone up significantly Simplify, modernize, innovate http://sueschade.com/ (Sue Schade blog) https://www.starbridgeadvisors.com/ (StarBridge Advisors)
Stories: https://www.beckershospitalreview.com/care-coordination/12-hospitals-scaling-back-care.html?utm_medium=email&utm_content=newsletter (12 hospitals scaling back care - Beckers) https://www.damoconsulting.net/2022/06/17/how-are-leading-cios-dealing-with-the-perfect-storm-in-healthcare/?utm_source=twitter&utm_medium=social&utm_campaign=webinar2blog_june2022 (How are leading CIOs dealing with the perfect storm in healthcare - Damo Consulting) https://www.hcinnovationgroup.com/interoperability-hie/trusted-exchange-framework-and-common-agreement-tefca/news/21271345/epic-says-it-will-apply-to-be-a-qhin-under-tefca (Epic Says It Will Apply to be a QHIN Under TEFCA - Healthcare Innovation)
I've been out of work three times in my career. I talk about each on Today's show. I hope someone gets something out of it that helps them along the way.
Some stories we cover today. 1. UNC Lenoir Health Care becomes 3rd health system affected by vendor data breach https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7C0vek4gDy8ar%3Blr-T6R5p57a (Full story) 2. Facebook sued after claims of patient data being secretly sent to its platform https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7CzT%5Ek4gDy8ar%3Blr-T6R5p57a (Full story) 3. 6 hospitals have closed this year — here's why https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7C0v%7Ck4gDy8ar%3Blr-T6R5p57a (Full story) 5. Tech layoffs could be a boon for CIOs https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7CzT6k4gDy8ar%3Blr-T6R5p57a (Full story) 6. 14 recent health IT innovations, and partnerships https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7CzT-k4gDy8ar%3Blr-T6R5p57a (Full story) 7. HHS publishes guidance to help health systems strengthen cybersecurity https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7CzTyk4gDy8ar%3Blr-T6R5p57a (Full story) 9. Kentucky health system launches hospital-at-home platform for rural patients https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7Cz%3B%7Ck4gDy8ar%3Blr-T6R5p57a (Full story) 10. How the CIO role is evolving, per UMMS CIO Dr. Joel Klein https://beckershealthcare-news.com/portal/wts/ugmcnkmcnj6ba-ASc%7C0vmk4gDy8ar%3Blr-T6R5p57a (Full story)
Epic will apply to be QHIN under TEFCA. Why are they doing this now? I don't really care, I'm just glad they are doing it.
Scott Becker had a great post on social media talking about how we intentionally build out our job roles to provide an environment for people to thrive. Today we discuss.
June 20, 2022: https://www.linkedin.com/in/drexdeford/ (Drex DeFord), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) joins Bill on Newsday to talk about the economy, cyber labor issues and cyber liability insurance. We explore options for how a health IT leader can prepare for a down economy. While we have to brace ourselves for a slowdown in healthcare, agility will be essential. The Federal Reserve raised its benchmark interest rates three-quarters of a percentage point, its most aggressive hike since 1994. New research suggests nearly a third of cybersecurity professionals are planning to quit the industry, at a time when companies are struggling to protect their networks from attacks. How can healthcare or any system with confidential documentation survive with an impending catastrophe? Sophos observed that as healthcare ransomware attacks increase, organizations are struggling to obtain coveted cyber insurance policies. How is this survivable? How can we protect our servers and patients? Is self-insurance the only answer? Key Points: How does a health IT professional prepare for a down economy? Have a good governance process and make sure you're being very thoughtful about the investments you're making The cybersecurity skills crisis is about to get even worse https://www.crowdstrike.com/ (CrowdStrike)
Stories: https://www.cnbc.com/2022/06/15/fed-hikes-its-benchmark-interest-rate-by-three-quarters-of-a-point-the-biggest-increase-since-1994.html (Fed hikes its benchmark interest rate by 0.75 percentage point, the biggest increase since 1994 - CNBC) https://www.zdnet.com/article/bad-news-the-cybersecurity-skills-crisis-is-about-to-get-even-worse/ (Bad news: The cybersecurity skills crisis is about to get even worse - ZD Net) https://healthitsecurity-com.cdn.ampproject.org/c/s/healthitsecurity.com/news/amp/healthcare-organizations-struggle-to-obtain-cyber-insurance-policies-report-shows (Healthcare Organizations Struggle to Obtain Cyber Insurance Policies, Report Shows - Health IT Security)
This Week Health is actually a business and we recently added our ninth staff person. Today I share with you what I'm learning in the process. I think some of it will be applicable to you in your situation.
To self-insure or not to self-insure, that is the question. Well, not entirely, but today we explore the state of the cyber liability insurance industry.
Today, I talk through the headlines in Becker's latest CIO email. 1. Top tech salaries by skill https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchD0qk2rEfsqr%3Blr-T6R5p57a (Full story) 2. HHS releases new HIPAA guidance on audio telehealth visits: 4 things to know https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchFf%7Ck2rEfsqr%3Blr-T6R5p57a (Full story) 3. Kaiser Permanente notifies nearly 70,000 patients of email data breach https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchD0%5Ek2rEfsqr%3Blr-T6R5p57a (Full story) 5. Oracle reports 5% revenue hike, eyes changes to newly purchased Cerner https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchFfmk2rEfsqr%3Blr-T6R5p57a (Full story) 6. CHI Health, associated locations affected by vendor data breach https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchFfqk2rEfsqr%3Blr-T6R5p57a (Full story) 7. VA watchdog finds former CISO reprimanded IT leader for expressing contract concerns https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchD0-k2rEfsqr%3Blr-T6R5p57a (Full story) 9. Apple, Google hire the most MBA grads from these schools https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchFf%5Ek2rEfsqr%3Blr-T6R5p57a (Full story) 10. Pennsylvania health system merger would create regional giant https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchD7%7Ck2rEfsqr%3Blr-T6R5p57a (Full story) 11. UPMC to break ground on 17-story hospital https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchFfyk2rEfsqr%3Blr-T6R5p57a (Full story) 13. Tech cleared for Parkinson's monitoring via Apple Watch https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchD7%5Ek2rEfsqr%3Blr-T6R5p57a (Full story) 14. Amazon dominates cloud computing, but Microsoft catching up https://beckershealthcare-news.com/portal/wts/ugmcnkmcmTDba-7EchD7yk2rEfsqr%3Blr-T6R5p57a (Full story)
See if you've seen this movie before. Big Tech comes into healthcare and makes big claims to solve what ails healthcare. I'm just a little surprised that it still happens. Today we explore the most recent case.
June 13, 2022: https://www.linkedin.com/in/patty-hayward-a81934/?trk=people-guest_people_search-card (Patty Hayward), Vice President, Strategy Healthcare and Life Sciences at https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk) joins Bill for the news. A gunman killed two doctors and two others at an Oklahoma medical building after blaming one of the physicians for causing him pain from a recent back surgery. How can we better prepare our hospitals for these unthinkable tragedies? Could solutions lie within more technological advances within the front doors of a hospital? What are the 3 main challenges with cloud adoption and how can we fix them? Hartford HealthCare's Vice President and CFO says some of the old care models are obsolete. And Cedars Sinai's real-time ER feedback platform uses quick text message surveys to help improve patient satisfaction. Key Points: While the cloud offers organizations greater speed and agility, rolling out its implementation can be difficult Technology is like the three legs of the stool. You have the technologies. You have culture and you have process. https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk)
Stories: https://www.cnn.com/2022/06/02/us/tulsa-hospital-shooting-thursday/index.html (Gunman who killed 4 at Oklahoma medical building had been a patient of a victim, police chief says - CNN) https://www.beckershospitalreview.com/finance/some-of-the-old-care-models-are-obsolete-hartford-healthcare-cfo-says.html ('Some of the old care models are obsolete,' Hartford HealthCare CFO says - Beckers) https://www.beckershospitalreview.com/healthcare-information-technology/3-main-challenges-with-cloud-adoption-and-how-to-fix-them.html?utm_medium=email&utm_content=newsletter (3 main challenges with cloud adoption, and how to fix them - Beckers) https://www.healthcareitnews.com/news/cedars-sinais-real-time-er-feedback-platform-helps-improve-patient-satisfaction (Cedars Sinai's real-time ER feedback platform helps improve patient satisfaction - Healthcare It News)
The amazing story of optimism and innovation stands in the center of Florence Italy. A story about an X-Prize winner who built a piece of architecture that stands 800 years later. What lessons can we take away from such amazing creativity and problem-solving?
Tech Concierge has been well received by the health systems that have chosen to deliver these services. Today we explore the concept.
Tim Cook is on record as saying Apple will be known for its advancements in health. Today we see what steps they've taken.
The Baby Boomers are passing $30Trillion in Wealth to the next generation. Will that impact our world? Today we explore how it may already be happening.
June 6, 2022: https://www.linkedin.com/in/mattiperilsteinburnett/ (Matti (Perilstein) Burnett), Co-Founder of https://www.myeternally.com/ (Eternally) joins Bill for the news. Eternally https://www.myeternally.com/ (www.myeternally.com) is a personalized service providing advanced care planning support for patients of hospital systems. A Gartner report states that the annual quit rate will jump up nearly 20 percent from annual pre pandemic levels. Healthcare organizations should prepare themselves as this new culture of quitting becomes the norm. With more than two years having passed since the pandemic began, questions are being raised about when to end the public health emergency declarations made by the federal government. There are numerous implications of course. And Greg Till, EVP, Chief People Officer at Providence says “Workforce strategy doesn’t just ‘support’ business strategy. It IS a business strategy. That’s never been more apparent or important.” Key Points: We will have a nursing shortage for the next 30 years. Reducing administrative burden is essential. Healthcare workers should spend their time with patients and building relationships with their colleagues. The importance of employee polls and surveys https://www.linkedin.com/company/myeternallyio/ (Eternally LinkedIn)
Surgeon General Sounds Alarm on Healthcare Worker Burnout and Resignation. With a projected shortage of nearly 140,000 physicians by 2033 and a shortage of 3 million lower wage healthcare workers in the next five years, the US Surgeon General has sounded the alarm on the country's ongoing healthcare burnout crisis. Today we explore.
Employees cause more cyber breaches in healthcare than other industry. Internal actors continue to post sticky cybersecurity problems for healthcare companies despite not causing a majority of data breaches, according to a new data breach report from Verizon. Education is key. Value based care has become akin to religion, with the industry taking it on faith that these models will drive beneficial change. But there are potential pitfalls. Today we explore.
Sequoia Warns Founders of ‘Crucible Moment,’ Advises How to ‘Avoid the Death Spiral’. Sand Hill Road’s doomsayer-in-chief—Sequoia Capital—is back with a warning to its startup founders: Don’t expect a recovery from the current market downturn to happen quickly. Over the years, Sequoia, the venture firm behind Google, Apple and Airbnb, has developed a reputation as the tech industry’s Cassandra, through memos and presentations that it shared with the leaders of its portfolio companies during past macroeconomic crises. In 2008, that took the form of a 56-slide survival guide to the Great Recession, entitled “R.I.P. Good Times.” In early 2020, as the pandemic began upending the economy, Sequoia sent its founders a grim memo entitled, “Coronavirus: The Black Swan of 2020.” Its latest warning to its portfolio companies takes the form of a 52-slide presentation, a copy of which was viewed by The Information. Sequoia described the current combination of turbulent financial markets, inflation and geopolitical conflict as a “crucible moment” of uncertainty and change. Sequoia told founders not to expect a speedy economic bounceback akin to what followed the start of the pandemic because, it warned, the monetary and fiscal policy tools that propelled that recovery “have been exhausted.” Today we explore.
The latest headlines from Beckers: Data-driven approach required to transform healthcare Mayo clinic CEO says. Fortune 500’s top 25 health carecompanies. 14 health systems seeking EHR talent. And more. Today we explore.
May 30, 2022: https://www.linkedin.com/in/colin-banas-md/ (Dr Colin Banas), Chief Medical Officer for https://drfirst.com/ (DrFirst) joins Bill for the news today. What went on at the AMIA 2022 Clinical Informatics Conference? What areas of healthcare are most in need of disruption and digital transformation today? If we don't continue to invest in virtual care, we could lose the coordination of a significant volume of patients. How do we make the delivery of care better? What happens when COVID-19 emergency declarations end? What are the implications for Coverage, Costs and Access? The future of medicine is not better appointment scheduling or more convenient telemedicine. The future of medicine is asynchronous.
Key Points: Price transparency. Maybe 15% of hospitals are actually compliant with the notion of being fully transparent with costs. Declining COVID patient numbers has led to less revenues and more costs Where is tech innovation needed most in healthcare? How is AI and machine learning going to be regulated? How is it going to be transparent? https://drfirst.com/ (DrFirst)
Stories: https://www.linkedin.com/posts/daniel-barchi-8719a63_asynchronousmedicine-asynchmed-medicine-activity-6934508234539950080-BKLA?utm_source=linkedin_share&utm_medium=member_desktop_web (The future of medicine is not better appointment scheduling or more convenient telemedicine - Daniel Barchi, CIO, New York-Presbyterian - LinkedIn post) https://www.beckershospitalreview.com/healthcare-information-technology/where-tech-innovation-is-needed-most-in-healthcare.html (Where Tech Innovation is Needed Most in Healthcare - Beckers) https://www.kff.org/coronavirus-covid-19/issue-brief/what-happens-when-covid-19-emergency-declarations-end-implications-for-coverage-costs-and-access/ (What Happens when COVID-19 Emergency Declarations End? Implications for Coverage Costs, and Access - KFF (Kaiser Family Foundation)) https://www.linkedin.com/posts/care-as-one_himss-cio-roundtable-recap-the-case-for-activity-6932455563121369088-u4A9?utm_source=linkedin_share&utm_medium=member_desktop_web (HIMSS CIO Roundtable Recap: The Case for a Digital Care Platform)
Digital health value includes helping engage clinicians with their patients in ways that are replicable across team specialties. Duke implemented a digital health platform integrated with the EHR to make the rollout near seamless, easily repeatable and using existing resources leveraging automation when possible. This has delivered several benefits across specialties, including reduced patient appointment, no shows, which saved hundreds of clinical hours, increased engagement with educational content and raised program participation and new surgical patients. This program is the first step for us in personalizing or customizing the care that we deliver to patients.
MeMD, a multi-specialty national telehealth provider organization, rebranded as Walmart Health Virtual Care as part of its official transition to the Walmart Health family. The name change marks the final stages of MeMD’s acquisition by Walmart Health, which was initially announced in May 2021. Walmart Health Virtual Care will be available in Florida Walmart Health centers and expand to existing centers over the next several months. Walmart Health Virtual Care is a comprehensive telehealth solution providing on-demand, online care for common illnesses and injuries, primary care and behavioral health issues for businesses nationwide. The company leverages the latest technologies to treat the whole person, affordably and conveniently, from a computer or mobile device. The services complement the brick-and-mortar Walmart Health centers where patients can access in-person care. Today we explore.
Daniel Barchi put this forward on LinkedIN. The future of medicine is not better appointment scheduling or more convenient telemedicine. The future of medicine is asynchronous. Patients with symptoms will initiate care with a secure text/chat with their physician or a care coordinator. Over the course of a few hours, the appropriate labs/imaging tests will be arranged. Over a few days and a series of messages, the clinician and the patient will get the results, answer questions, and decide on a course of care. All of this will happen in a timeframe shorter than symptom to initial visit happens today. https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Ffeed%2Fhashtag%2Fasynchronousmedicine&trk=public_post_share-update_update-text (#AsynchronousMedicine) https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Ffeed%2Fhashtag%2Fasynchmed&trk=public_post_share-update_update-text (#AsynchMed) https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Ffeed%2Fhashtag%2Fmedicine&trk=public_post_share-update_update-text (#medicine) Today we explore.
In the words of https://www.linkedin.com/in/gregorytill?trk=public_post_share-update_actor-text (Greg Till) EVP, Chief People Officer at Providence Health System"Workforce strategy doesn’t just “support” business strategy. It IS a business strategy. That’s never been more apparent or important." Today we explore.
May 23, 2022: https://www.linkedin.com/in/christineparent44/ (Christine Parent), Associate Vice President at https://ehr.meditech.com/ (MEDITECH) joins Bill for the news. ANA releases updated 'Nurses Bill of Rights'. The document can act as a tool to facilitate discussions about workplace concerns. A KLAS Arch Collaborative report found that sufficient ongoing health IT training is linked to EHR satisfaction. Compared to other clinicians, nurses are the most likely to have plans to leave their organization in the next year, according to a KLAS report.
Key Points: The rise and rise of traveling nurses How can we ease the burden of documentation for clinicians? We must have the right training and support alongside the clinicians to help them use the EHR https://ehr.meditech.com/ (MEDITECH WEBSITE) https://blog.meditech.com/ (MEDITECH BLOG) https://ehr.meditech.com/podcast-index (MEDITECH PODCAST)
Stories: https://www.healthcareitnews.com/news/ana-releases-updated-nurses-bill-rights (ANA releases updated 'Nurses Bill of Rights' - Healthcare IT News) https://ehrintelligence.com/news/supportive-health-it-structure-linked-to-global-ehr-satisfaction (Supportive Health IT Structure Linked to Global EHR Satisfaction - EHR Intelligence) https://www.beckershospitalreview.com/workforce/more-nurses-plan-to-leave-jobs-than-other-clinicians-klas-survey-finds.html (More nurses plan to leave jobs than other clinicians, KLAS survey finds - Beckers)
Accenture onboarded 150,000 new staff through the Metaverse. Thought I would explore a fun story this Friday. I hope you enjoy. https://in.mashable.com/tech/31909/accentures-150000-new-employees-will-spend-day-one-in-companys-metaverse-campus (https://in.mashable.com/tech/31909/accentures-150000-new-employees-will-spend-day-one-in-companys-metaverse-campus)
I listened to an interview of Elon Musk this morning. I selected some of what I learned which could be applied to healthcare. Hope you enjoy. https://youtu.be/CnxzrX9tNoc
The Public Health Emergency has been extended. Take a deep breath. But what happens when it ends? Today we explore.
Does it really matter what I think? What do you think? I want to know what you believe about the future of healthcare. Great leaders figure out what they believe about the macro trends in order to inform the strategy and actions that you will take. Let me know. What do you believe?
May 16, 2022: https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) joins Bill for the news. It’s not as obvious as it once was, who the next round of CIOs will be. Has the role changed? Is it becoming more operational? Is it still desirable? How can we develop the next generation? Mental health apps have worse privacy policies for users than most other app categories, according to a Mozilla report. In a rare show of alliance, Apple, Google and Microsoft have joined forces to expand support for passwordless logins across mobile, desktop and browsers. And Apple has spent decades building its walled garden. Is it starting to crack? Key Points: The CISO role has been elevated to board level conversations. Is the CIO role becoming more operational? If you haven't given the App money, then YOU are the product Google is not a search engine. It’s an information tracking engine. https://www.proofpoint.com/us (Proofpoint) - https://www.proofpoint.com/us
Stories: https://www.beckershospitalreview.com/digital-health/most-mental-health-apps-have-exceptionally-creepy-privacy-practices-report-finds.html (Most mental health apps have 'exceptionally creepy' privacy practices, report finds - Beckers) https://techcrunch.com/2022/05/05/apple-google-microsoft-passwordless-logins/?guccounter=2&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS91cmw_cT1odHRwcyUzQSUyRiUyRnRlY2hjcnVuY2guY29tJTJGMjAyMiUyRjA1JTJGMDUlMkZhcHBsZS1nb29nbGUtbWljcm9zb2Z0LXBhc3N3b3JkbGVzcy1sb2dpbnMlMkYlM0ZndWNjb3VudGVyJTNEMSZzYT1EJnNvdXJjZT1kb2NzJnVzdD0xNjUyMTM4NTM0Njk3NTU2JnVzZz1BT3ZWYXczTDljOUhxc3dqZC0zVV9Bb3RCQzdQ&guce_referrer_sig=AQAAADAMUj5e5jko8lxWYoZiRxVRe_1rLkjnQSlzPz9PvdAWmdG4wFptTZGwhnRJSzj-h_ZoVx6JPWvag29ZilcSfUcWoEKXw6_G7mOFSbTravctFPs4lNPLLglGSxPtEjq8Cy-wM4-rRjboZaZC2gqdr7ljIheN0nQrT4kzNagZMvAw (Apple, Google, and Microsoft team up on passwordless logins - Tech Crunch) https://www.marketwatch.com/story/apple-has-spent-decades-building-its-walled-garden-it-may-be-starting-to-crack-11651762698 (Apple has spent decades building its walled garden. It may be starting to crack - MarketWatch)
Milestones are important markers of what we've accomplished and what we can do. Today we talk about marking the milestones of our team in order to build off of those successes in the future. I hope you enjoy.
Advocate / Aurora / Atrium -> A Merger creates the 5th largest health system by revenue in the country. Today, you get my take on what it might look like for this merger to be done right.
What if I told you that your voluntary turnover was going to increase by 4% to 5% in the coming year. Are you ready for that kind of turnover? What is causing that kind of increase? How many open positions do you have today? Today we explore the culture of quitting.
Does every job in Health IT require a four-year degree. Have you checked how many of them do? Is this creating an artificial barrier to filling roles with qualified candidates? Is this an outdated model? Would we be able to be more creative around DEI if we didn't put up this artificial barrier? Just some of the concepts that CIOs are discussing. Love to hear your thoughts.
May 9, 2022: https://www.linkedin.com/in/drexdeford/ (Drex DeFord), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) and https://www.linkedin.com/in/ldm007/ (Lee Milligan), CIO for https://www.asante.org/ (Asante Health) join Bill for the news. Saint Louis University Hospital nurses target administration in no-confidence vote. UnityPoint Health opens $38.4M hospital. WHO says Elon Musk has a “huge responsibility” to fight health misinformation on Twitter. In 2020 we saw a historical $14.9B invested into digital health companies. In 2021, those investments made history again, nearly doubling 2020’s record. Is this Hype or Bubble? Key Points: The expense for traveling nurses compared to FTE nurses can be four times higher With regard to new hospital builds, what are we doing right? What did we get wrong? Instead of where's disruption going to come from, more importantly where's transformation going to come from?
Stories: https://www.beckershospitalreview.com/hospital-management-administration/saint-louis-university-hospital-nurses-target-administration-in-no-confidence-vote.html (Saint Louis University Hospital nurses target administration in no-confidence vote - Beckers) https://www.beckershospitalreview.com/capital/unitypoint-health-opens-38-4m-hospital.html (UnityPoint Health opens $38.4M hospital - Beckers) https://blog.providence.org/digital-innovation/dig-this-hype-or-bubble (DIG THIS: Hype or Bubble? - Providence) https://arstechnica.com/science/2022/04/musk-has-huge-responsibility-to-fight-health-misinfo-on-twitter-who-says/ (Musk has “huge responsibility” to fight health misinfo on Twitter, WHO says - ars Technica)
What can we learn from SpaceX busy month? "SpaceX has also launched three other rockets during the last month; two Starlink satellite missions and a classified satellite for the National Reconnaissance Office. Additionally, SpaceX has a Starlink launch planned for Friday morning at 5:42 am ET (09:42 UTC), just five hours after the Crew-3 landing. So, is this too much for the company to handle in a safe manner? NASA officials that SpaceX has assigned enough people to different teams to handle all of the work. NASA's Steve Stich, who manages the Commercial Crew Program, also said SpaceX stands out from other space companies in the amount of work it automates, particularly when it comes to reviewing data from launches and landings." Dedicated teams and automation. Can we accomplish more in Health IT with this formula? Something to think about as we go into the weekend.
healthcare #healthIT #automation #cio #cmio #chime #himss #hlth
What do you think about a warning label on apps that clearly states we plan to monetize your data, would you like to continue. Would that level of clarity change your usage of that app? Beckers has an article today that covers creepy privacy policies for mental health apps. What about taking it one step further. What about a warning on MyChart for health systems that have decided to monetize my medical record. Please be aware that we are sharing your medical record for research and we will receive a financial gain of $xx.xx for your record. Please click yes if you understand and agree with this practice. Would that level of clarity change your behavior? Just something to get the discussion started.
Listen on Today in Health IT wherever you listen to podcasts. Apple: https://lnkd.in/dasRwZGm (https://lnkd.in/dasRwZGm) Spotify: https://lnkd.in/dzrTBAPx (https://lnkd.in/dzrTBAPx) https://lnkd.in/exENRf-u (https://lnkd.in/exENRf-u)
https://www.linkedin.com/feed/hashtag/?keywords=privacy&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#privacy) https://www.linkedin.com/feed/hashtag/?keywords=healthcare&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#healthcare) https://www.linkedin.com/feed/hashtag/?keywords=healthit&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#healthIT) https://www.linkedin.com/feed/hashtag/?keywords=cio&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#cio) https://www.linkedin.com/feed/hashtag/?keywords=cmio&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#cmio) https://www.linkedin.com/feed/hashtag/?keywords=chime&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#chime) https://www.linkedin.com/feed/hashtag/?keywords=himss&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#himss) https://www.linkedin.com/feed/hashtag/?keywords=hlth&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6927925412467515393 (#hlth)
Dr. Maulik Purohit, Associate Chief Medical Information Officer at University Hospitals joins us to discuss precision medicine and how it has the potential to really drive patient care in a much more personalized and individual way. Hope you enjoy.
Ryan Witt, Industries Solutions and Strategy Leader at Proofpoint joins us to discuss the heightened state of cybersecurity alert, especially in the face of what's going on in Russia and the Ukraine.
May 2, 2022: https://www.linkedin.com/in/patty-hayward-a81934/?trk=people-guest_people_search-card (Patty Hayward), Vice President, Strategy Healthcare and Life Sciences at https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk) joins Bill for the news. Walmart heir Alice Walton's foundation is helping build a new regional health system in Arkansas. Blue Cross Blue Shield, Michigan and Honest Medical Group, Nashville are launching a joint venture to make it easier for docs to transition to value-based care for Medicare patients. AMA survey explores variations in telehealth use among 2,232 physicians. Chatbots and related automation can ease staffing shortages, triage patients and help with patient education, discharge and clinician burnout. After two years of record-breaking investment in digital health, the sector took a dive in the first quarter of 2022. Key Points: The model that changes healthcare is partnerships Medical school needs to be changed to whole health thinking Telephone and Zoom are still the primary platforms used to deliver care Not all data has a home in the EHR https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk)
Stories: https://www.beckershospitalreview.com/hospital-transactions-and-valuation/walmart-heir-to-help-build-new-regional-health-system-in-arkansas.html (Walmart heir to help build new regional health system in Arkansas - Beckers) https://www.fiercehealthcare.com/payers/blue-cross-blue-shield-michigan-honest-medical-group-launch-value-based-care-joint-venture (Blue Cross Blue Shield of Michigan, Honest Medical Group launch value-based care joint venture - Fierce Healthcare) https://www.healthcareitnews.com/news/ama-survey-majority-physicians-say-telehealth-enables-more-comprehensive-quality-care (AMA survey: Majority of physicians say telehealth enables more comprehensive quality care - Healthcare IT News) https://www.healthcareitnews.com/news/chatbots-and-related-automation-can-ease-staffing-shortages-triage-patients (Chatbots and related automation can ease staffing shortages, triage patients - Healthcare IT News) https://www.fiercehealthcare.com/health-tech/global-digital-health-funding-falls-36-fewer-mega-rounds-ipos (Global digital health funding falls 36% to $10.4B in Q1 2022 - Fierce Healthcare)
Truveta announced their new COVID-19 insights and unveiled the Truveta platform for the first time at #ViVE2022. Terry Myerson, Chief Executive Officer joins us for an exclusive interview. Hope you enjoy.
Kirk Larson, Chief Information Officer at Riverside Healthcare stops by to discuss what is top of mind in innovation at Riverside and how they deliver rural healthcare. Hope you enjoy.
Mark Amey, Chief Information Officer at Alameda Health System drops by to discuss the powerful tool of social media. Hope you enjoy.
Vikrant Arora, VP & CISO at Hospital for Special Surgery stops by to discuss the evolution of AI and ML making patient care better and the effects of cyber stress and burnout. Hope you enjoy.
Scott MacLean, Senior Vice President and CIO at MedStar Health stops by to discuss building out their innovative new data center and Epic platform and transforming telehealth. Hope you enjoy.
Cassie (Leonard) Ballard, Director of Congressional Affairs for CHIME stops by. In this heightened state of cybersecurity awareness, especially with the war going on in the Ukraine, how is CHIME helping health systems understand the required federal regulations?
Maha Salahuddin, Director, Population Health Data and Analytics at Spectrum Health drops by to discuss population health, data and analytics with a focus on identifying vulnerable patient populations. Hope you enjoy.
Tim Dawson, CTO and Larry Sitka, VP/CSIO Enterprise Applications at Canon Medical drop by to discuss the visionary future of medical imaging. Hope you enjoy.
April 18, 2022: https://www.linkedin.com/in/joshuareischer/ (Joshua Reischer, MD), CEO and Founder of https://www.healthnote.com/ (Health Note) joins Bill for the news today. Hospital CEOs had a lot to be concerned about last year, but workforce shortages ranked Number 1 on their list. The pandemic-driven turmoil is spurring many nurses, physicians and other staff to leave their roles when hospitals need them most. Healthcare legislators and leaders are exploring ways to revitalize the nation's workforce. Advances in robotics, AI and machine learning have already changed healthcare but McKinsey reports that almost half of the activities people are paid to do have the potential to be automated. Does this mean a transformation of the workplace is well on its way? Key Points: I loved seeing patients, but I spent most of my time collecting, organizing and documenting data. I wanted a better way to collect all the relevant information I needed before they would show up. We are seeing significant wage inflation at the hospital level. What can the government do about it? Almost half of the activities people are paid to do, $16 trillion in wages in a global economy, have the potential to be automated https://www.healthnote.com/ (Health Note)
Stories: https://healthexec.com/topics/healthcare-administration/hospital-ceos-workforce-shortages-challenging (Hospital CEOs say workforce shortages were more challenging than financials in 2021 - Healthcare Exec ) https://www.healthcaredive.com/news/hospitals-congress-mull-nurse-staffing-shortages-travel-rate-caps/618734/ (Hospital leaders, Congress mull fixes to current staffing woes - Healthcare Dive) https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/forbestechcouncil/2021/12/21/how-automation-is-transforming-healthcare-jobs/amp/ (How Automation Is Transforming Healthcare Jobs - Forbes) https://www.nature.com/articles/s41746-022-00556-2 (Enhancing serious illness communication using artificial intelligence - njp)
Sarah Richardson, SVP and CIO at Tivity Health stops by the discuss whole continuum of care that is keeping seniors healthy in the Medicare advantage space. Hope you enjoy.
Ron Emerson, Global Healthcare Lead at Zoom stops by the discuss the hyper digitalization of healthcare, since the pandemic and what we have learned so far. Hope you enjoy.
The next iteration of the virtual ICU with Roberta Schwartz with Houston Methodist Hospital on Today's Interview in Action. I hope you enjoy.
Bringing technology into the home to support chronic patients is a common challenge. Today, another Interview in Action at HIMSS with Chris McCann from Current Health.
April 11, 2022: https://www.linkedin.com/in/colin-banas-md/ (Dr Colin Banas), Chief Medical Officer for https://drfirst.com/ (DrFirst) joins Bill for the news today. Artificial Intelligence and Machine Learning are poised to transform the way healthcare is delivered. How do we prepare clinicians so that they have the knowledge and skills to assess and determine appropriate use? Tom Brady and Howard Schultz join the growing ranks of 'boomerang employees'. What kills innovation? 4 hospital innovation leaders weigh in. CMIO 3.0. How has the Chief Medical Information Officer role evolved?
Key Points: The advice I give residents and interns who ask me about their career is never stop learning. And get involved. What kills innovation in an organization is a lack of commitment, unproportionate funding and not placing the right people in the right places. You can't manage what you can't measure. https://drfirst.com/ (DrFirst)
Stories: https://jamanetwork.com/journals/jama/fullarticle/2790527 (Preparing Clinicians for a Clinical World Influenced by Artificial Intelligence - JAMA Network) https://www.usatoday.com/story/money/2022/03/20/boomerang-employees-add-tom-brady-howard-schultz/7055620001/?utm_content=SoAmpli&utm_medium=Social&utm_source=LinkedIn&utm_campaign=Elon_Manson (Tom Brady, Howard Schultz join growing ranks of 'boomerang employees' in US - USA Today) https://www.beckershospitalreview.com/innovation/what-kills-innovation-four-hospital-innovation-leaders-weigh-in.html (What kills innovation? 4 hospital innovation leaders weigh in - Beckers) https://www.hcinnovationgroup.com/clinical-it/electronic-health-record-electronic-medical-record-ehr-emr/article/21250442/cmio-30 (CMIO 3.0: How the chief medical information officer role has evolved - Healthcare Innovation)
Don Rucker, Former ONC Coordinator for HIT stops by to talk Interoperability. I hope you enjoy.
What is top of mind at Geisinger. People. That is the recurring theme amongst healthcare leaders. Today we explore the topic with John Kravitz, CIO. I hope you enjoy.
How has the role of the CMIO been impacted by the pandemic? Today we caught up with Matt Sullivan, CMIO at Atrium Health to explore this topic. I hope you enjoy.
MEDITECH maintains 16% market share in the US EHR market. Sometimes that number surprises people, but it shouldn't. Today we talk with Helen Waters the COO about their technology built on Internet Architecture and partnerships with Big Tech that bring advanced search and usability features to the EHR. Kind of refreshing. I hope you enjoy.
April 4, 2022: https://www.linkedin.com/in/christineparent44/ (Christine Parent), Associate Vice President at https://ehr.meditech.com/ (MEDITECH) joins Bill for the news. How has the Chief Medical Information Officer role changed? We look at CMIO 3.0 where they have moved from initial EHR implementation to EHR optimization, strategic input on AI, population health efforts and patient engagement. 97% of Americans own a cellphone but it’s shocking to know that, until recently, mobile adoption in health care has lagged. How can we accelerate the move from clunky, outdated software to a more mobile environment? And will Google become the future of Electronic Health Records? Find out as they announce their partnership with MEDITECH. Key Points: What is the conference booth strategy? Is it a marketing play or a sales play? Population health efforts are massively challenging with the data sets that you have to acquire The whole idea of board certified CMIOs is going to be the trend https://ehr.meditech.com/ (MEDITECH WEBSITE) - https://ehr.meditech.com https://blog.meditech.com/ (MEDITECH BLOG) - https://blog.meditech.com https://ehr.meditech.com/podcast-index (MEDITECH PODCAST) - https://ehr.meditech.com/podcast-index Stories: https://www.hcinnovationgroup.com/clinical-it/electronic-health-record-electronic-medical-record-ehr-emr/article/21250442/cmio-30?utm_source=HI%20Daily%20NL&utm_medium=email&utm_campaign=CPS220124149&o_eid=4454A2669190G2X&rdx.ident%5Bpull%5D=omeda%7C4454A2669190G2X&oly_enc_id=4454A2669190G2X (CMIO 3.0: How the chief medical information officer role has evolved - Healthcare Innovation) https://insidesources.com/google-meditech-and-the-future-of-electronic-health-records/ (Google, MEDITECH and the Future of Electronic Health Records - Inside Sources) https://www.managedhealthcareexecutive.com/view/why-the-future-of-health-care-is-mobile (Why the Future of Health Care is Mobile - Managed Healthcare Executive) https://www.forbes.com/sites/forbesfinancecouncil/2022/03/25/key-growth-areas-in-healthcare-technology-for-2022/?sh=6872a9c36f23 (Key Growth Areas In Healthcare Technology For 2022 - Forbes)
Geoff Blanding and Russ Branzell talk about a partnership that is bringing new talent to Health IT. The program recruits high aptitude college graduates and some master's candidates and puts them through a three-month boot camp for six weeks of that in concert with CHIME members. The timing couldn't be better for such a program. I hope you enjoy.
We caught up with Michael Pfeffer with Stanford Health to discuss data and data science in the pursuit of better outcomes. I hope you enjoy.
Jeff Sturman with Memorial Health System stops by to discuss developing a customer-friendly call center experience. We are joined by Patty Hayward of Talkdesk to explore the experience that can be created with an integrated system. I hope you enjoy.
March 28, 2022: https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) joins Bill for the news. There was a lot of AI and ML hype at this years ViVE and HIMSS. Hacking group Lapsus$ claims it had access to Okta, an authentication and identity management software company that is used by more than 15,000 organizations. The specter of Russian hackers and an overreliance on voluntary cooperation from the private sector means officials are finally prepared to get tough and fix America’s never-ending cybersecurity failures. Teladoc launches a telehealth model for employers. And the healthcare sector is asking, will the digital health bubble burst? Key Points: 00:00:00 - Intro 00:13:30 - You need to train your users to look for anything that's out of the ordinary 00:29:15 - All of a sudden, Walmart's part of healthcare. Amazon's part of healthcare. CVS is much more substantially part of healthcare. And Apple is trying. 00:32:50 - At some stage we’re going to have an EMR 2.0 sort of event https://www.proofpoint.com/us (Proofpoint) Stories: https://www.cnbc.com/2022/03/22/okta-breach-company-says-it-has-found-no-evidence-of-new-attack.html (Authentication firm Okta says it has found no evidence of new attack after hackers claim breach - CNBC) https://www.technologyreview.com/2022/03/18/1047395/inside-the-plan-to-fix-americas-never-ending-cybersecurity-failures/ (Inside the plan to fix America’s never-ending cybersecurity failures - MIT Technology Review) https://www.modernhealthcare.com/digital-health/when-will-digital-health-bubble-burst (Will the digital health bubble burst? - Modern Healthcare) https://www.beckershospitalreview.com/telehealth/teladoc-launches-telehealth-model-for-employers.html (Teladoc launches telehealth model for employers - Beckers)
Carm Huntress, serial entrepreneur, is at it again with his new venture Credo. Credo Addresses the problems that often go unseen in healthcare, "The basement problems". Today we talk with Carm about moving medical records and the cost to healthcare.
Where will innovation come from for Nursing Informatics? Today we discuss that with Beck Fox CNIO for Atrium Health at the HIMSS conference. I hope you enjoy.
Cletis Earle with Penn State Health stops by to discuss sourcing top talent from across the country. I hope you enjoy.
Today we discuss unlocking the power of EHR data by using NLP models, to extract insights from unstructured data with Alastair Blake with Nference. I hope you enjoy.
Today we caught up with Dr. YiDing Yu, Chief Medical Officer for Olive AI at VIVE 2022 to talk about the power of platform for partners to accelerate the work of automation in healthcare. I hope you enjoy.
March 21, 2022: https://www.linkedin.com/in/charlesboicey/ (Charles Boicey), Chief Innovation Officer at https://clearsense.com/ (Clearsense) joins Bill for the news at HIMSS 2022. What were the most transformative technologies on display? What were the most memorable keynotes? And in the news … a new regulation would send hospitals' pandemic data back to the CDC. Epic launches SaaS aimed at independent medical groups. Microsoft has closed on its $16 billion acquisition of speech recognition company Nuance. And Atrium Health pilots a virtual nursing program to help improve patient care. Key Points: 00:00:00 - Intro 00:01:35 - We talk an awful lot about security but not that much about privacy. Privacy is extremely important. 00:05:00 - New regulation would send hospital pandemic data back to the CDC, despite its difficulties collecting hospital data throughout the pandemic 00:16:30 - The US could have a national HIE. There's no reason technically that we don't. 00:25:00 - Artisight is addressing the problem of staff shortages with simple cameras in the room Stories: https://www.beckershospitalreview.com/strategy/new-regulation-would-send-hospitals-pandemic-data-back-to-cdc.html (New regulation would send hospitals' pandemic data back to CDC - Beckers) https://ramaonhealthcare.com/epic-launches-saas-aimed-at-independent-medical-groups/ (Epic launches SaaS aimed at independent medical groups - RamaOn Healthcare) https://abcnews.go.com/Technology/wireStory/microsoft-closes-16-billion-acquisition-nuance-83251240 (Microsoft closes $16 billion acquisition of Nuance - ABC) https://www.bizjournals.com/charlotte/news/2021/07/20/atrium-health-virtual-nursing-pilot-program-covid.html (Atrium Health pilots virtual nursing program to help improve patient care - The Business Journals)
Putting your employees first in the battle for talent. Culture matters and today we discuss how to create a culture that attracts and retains a great team with Donna Roach from the University of Utah Health. I hope you enjoy.
The Federally Qualified Health Clinic is on the front lines of health equities and access to underserved communities. Today we caught up with Ray Lowe, CIO of Alta Med to discuss reaching this community.
The conferences are over. VIVE and HIMSS went head to head and they were both good conferences in their own way. Now, what did I pickup in the over 50 interviews and various sessions that I attended? Today, I share some of my notes from the conference. I hope you enjoy.
CDW and Sirius Healthcare have served healthcare clients for years and now they have come together. In this episode, we sit down with Imran Salim and Tom Stafford to discuss how clients will experience the new company.
Andrew Rosenberg with Michigan Medicine and I dive deep on topics pertaining to communication and a foundation for innovation at HIMSS 2022. I hope you enjoy.
Laura Marquez and I discuss building out a team and working to make that team as effective as possible in our first interview of the conference. I hope you enjoy.
Erik walked off stage on into our interview. We discuss M&A, Attack Surface and how events around the world must be taken into account with your cyber security strategy. I hope you enjoy.
Today we caught up with Nassar Nizami with Jefferson Health at HIMSS 2022. Great discussion on virtual go-lives, cloud, and addressing the clinical staffing shortage. I hope you enjoy.
Virtual Nursing during the pandemic was a necessity, now it begins to address the nursing shortage that health systems face. Today we sit down with Patricia Mook System VP of Nursing Operations and Kimberly Krakowski Assistant Vice President, Enterprise Nursing at Atrium Health. I hope you enjoy.
March 14, 2022: https://www.linkedin.com/in/drexdeford/ (Drex DeFord), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) and https://www.linkedin.com/in/holly-grace-russell/ (Holly Russell), Awareness Builder at This Week Health join Bill for the news today. What were their first impressions of the ViVE 2022 conference? Who did inspirational keynote presentations? What kind of non-healthcare attendees did they see? How is a good Focus Group structured? And what are their predictions for HIMSS 2022? In a world where it's already hard to figure out cybersecurity, we now have the Russia and Ukraine situation, which is going to make it even tougher. What is https://www.crowdstrike.com/ (CrowdStrike) hearing from health systems? Are they all terrified of getting hacked? What are the best practices? It isn't just the Russians against the Ukrainians now. It’s the Russians against, in some cases, what feels like the rest of the world when it comes to dark web adversaries. Key Points: 00:00:00 - Intro 00:27:40 - What do back-to-back conferences mean for marketing budgets? 00:28:55 - The Russians were really just using the Ukraine as a kind of a hacking lab and knocking the daylights out of them in preparation for the invasion 00:34:25 - Crowdstrike uses a tool called Expert.AI that actually looks at all of the zero days as they come out. And because of the way they’re built in the cloud, they can see across 16,000 clients around the world. https://www.crowdstrike.com/ (CrowdStrike)
When a CIO stops you in the hall and tells you to talk to a company because they have an interesting solution. You sit down with them. Check this one out from Red Point Innovations.
Innovation at Valley Children's with Kevin Shimamoto, top 10 CIO golfer in the country. I hope you enjoy.
The Whole Person Profile and how it can change health in our communities. A discussion with Ashok Chennuru Chief Data and Analytics Officer, Anthem| Health Care. I hope you enjoy.
Does anyone have more energy and drive than Ed Marx. I have no idea, but I love his passion for making healthcare better. Today we discuss the patient experience. I hope you enjoy.
Epic on Azure, not only possible but happening at St. Luke's in production. Chad and I discuss on this episode from VIVE.
What are Health System venture partners looking for? How can you find the right partner for your startup?
Jamie Nelson and I discuss return to work and digital pathology at the VIVE conference. I hope you enjoy.
The Silver Tsunami is approaching and they would like to age in place. Today we discuss Quil's contribution to a better quality of life for our aging seniors.
How was the conference? I decided to go to the source. Russ Branzell President and CEO of CHIME and I sit down and talk about the conference. Check it out. Check back later as we drop a few more shows today.
March 9, 2022: Today, we bring you another #InterviewInAction from the ViVE 2022 conference. Andy Crowder joins us to share his approach to current staffing challenges. Also, some of his insight into mergers and acquisitions.
ViVE2022
March 8, 2022: Today, we bring you another #InterviewInAction from the ViVE 2022 conference. Snezana Mahon shares new announcements from Transcarent, including Rush Medical's agreement to provide Transcarent's new and different health and care experience to RUSH employees and their families.
ViVE2022
March 8, 2022: Today we bring you an #InterviewInAction from the ViVE 2022 conference. Our first guest https://www.linkedin.com/in/drzafarchaudry/ (Zafar Chaudry) from Seattle Children's, shares insight into his IT team and their work in mental health.
InterviewInAction #CIO
March 7, 2022: https://www.linkedin.com/in/patty-hayward-a81934/?trk=people-guest_people_search-card (Patty Hayward), Vice President, Strategy Healthcare and Life Sciences at https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk) joins Bill for the news. The war in Ukraine is stress-testing the need for public-private partnerships to combat cyberattacks. Last Wednesday, alarms went off inside Microsoft’s Threat Intelligence Center, warning of “wiper” malware. They notified Ukraine’s top cyberdefense authority and within three hours had blocked the code. According to a new study from CVS Health, 77% of people said the pandemic led them to pay more attention to their health overall. Amazon Care is expanding in-person healthcare services to more than 20 new cities in 2022. What will the hot topics be at HIMSS and ViVE this year? What are the overrated technologies that hospitals should skip? Key Points: 00:00:00 - Intro 00:08:05 - Cloud has proven itself to be a great place to house your assets 00:22:30 - How can we make telehealth a better consumer experience? 00:24:00 - Healthcare delivery should be proactive versus reactive https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/ (Talkdesk)
No shows the remainder of the week. Getting ready for VIVE / HIMSS back-to-back. Today I talk about the nature of work in 2022 in Health IT.
February 28, 2022: Guillermo Ramas, Founder and CEO of https://www.notisphere.com/ (NotiSphere), a https://csaccelerator.com/ (Cedars-Sinai Accelerator) success story, joins Bill for the news today. NotiSphere makes it simple to manage recall alerts and tasks in one place to prevent recalled items from ever causing harm to a patient or provider. What it’s like to be a part of the Cedars-Sinai Accelerator program? What are the top issues confronting hospitals in 2021 according to the American College of Healthcare Executives? For doctors drowning in emails, one health system’s new strategy? Pay for replies. Billionaire Mark Cuban is ready to buck healthcare's status quo with his company Mark Cuban Cost Plus Drug Co. Their sole mission is to be a low cost drug provider for as many drugs as they can possibly provide. Sometimes industries get so set in their ways that it takes someone from the outside to implement real change. Key Points: 00:00:00 - Intro 00:01:50 - NotiSphere is changing the way the healthcare industry communicates recalls from suppliers to providers 0:17:45 - The US pays more for meds than anybody else in the world 00:22:45 - Changing an industry fundamentally, even in one tiny area, takes time. 00:23:00 - It's not uncommon for primary care doctors to spend hours every single day sifting through emails from patients seeking medical advice https://csaccelerator.com/ (Cedars-Sinai Accelerator) https://www.notisphere.com/ (NotiSphere) Stories: https://www.beckershospitalreview.com/pharmacy/mark-cuban-is-ready-to-buck-healthcare-s-status-quo.html?utm_medium=email&utm_content=newsletter (Mark Cuban is ready to buck healthcare's status quo - Beckers) https://www.statnews.com/2022/01/21/doctors-health-ucsf-patient-emails/ (For doctors drowning in emails, one health system’s new strategy: pay for replies - STAT) https://www.ache.org/learning-center/research/about-the-field/top-issues-confronting-hospitals/top-issues-confronting-hospitals-in-2021 (Top Issues Confronting Hospitals in 2021 - American College of Healthcare Executives)
US healthcare organizations warned of cyber threats related to Russian invasion of Ukraine https://www.scmagazine.com/analysis/cyberespionage/us-healthcare-organizations-warned-of-cyber-threats-related-to-russian-invasion-of-ukraine (https://www.scmagazine.com/analysis/cyberespionage/us-healthcare-organizations-warned-of-cyber-threats-related-to-russian-invasion-of-ukraine)
We have a webinar today and I thought I would share with you a sneak peek into what we are going to talk about. Today I share the framework for discussion and some of the questions that have come in from the close to 200 people who have registered for the webinar. I hope you enjoy. Sign up: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/
We have a new leader in the clubhouse. Financial challenges takes a backseat to staffing challenges. What can Health IT do to help? https://www.ache.org/learning-center/research/about-the-field/top-issues-confronting-hospitals/top-issues-confronting-hospitals-in-2021 (https://www.ache.org/learning-center/research/about-the-field/top-issues-confronting-hospitals/top-issues-confronting-hospitals-in-2021)
A survey revealed that few are complying with the transparency rule. Either it's too complicated to understand or organizations just don't think it is worth the effort. Yes, there are penalties but they don't seem to be enough to coax organizations into compliance. Might be time to rethink this one. Right intention, wrong implementation.
February 21, 2022: https://www.linkedin.com/in/colin-banas-md/ (Dr Colin Banas), Chief Medical Officer for https://drfirst.com/ (DrFirst) joins Bill for the news today. Physicians practicing in the same geographic area, and even the same health system, often provide vastly different levels of care during identical clinical situations. Is this a cause of concern? Health IT leaders from provider organizations discuss their 2022 spending strategies for EHR optimization and pop health IT. Senators intro bipartisan effort toward modernizing health privacy laws with Teladoc Health, IBM, Epic and athenahealth all signing on in agreement. And the world continues to be unpredictable so companies must embrace the future of remote hybrid work.
Key Points: https://www.linkedin.com/in/colin-banas-md/ (00:00:00 - Intro) https://www.linkedin.com/in/colin-banas-md/ (00:04:10 - Clinical variation is a challenge for a lot of health systems) https://www.linkedin.com/in/colin-banas-md/ (00:19:35 - Successful pop health programs do it with the cadence of people, processing and technology ) https://www.linkedin.com/in/colin-banas-md/ (00:36:20 - A lot of insights, medical breakthroughs and pharmaceutical breakthroughs have occurred from the mining of anonymized clinical data) https://www.linkedin.com/in/colin-banas-md/ (00:35:30 - We live in a tech world, mobile world and data hungry world) https://drfirst.com/ (DrFirst) - https://drfirst.com
Stories: https://healthexec.com/topics/precision-medicine/physicians-different-choices-identical-patients (‘Cause for concern’: Physicians in the same health system make vastly different choices for identical patients - HealthExec) https://www.healthcareitnews.com/news/cios-plan-big-investments-ehr-optimization-and-pop-health-it (CIOs plan big investments in EHR optimization and pop health IT - Healthcare IT News) https://www.healthcareitnews.com/news/senators-intro-bipartisan-effort-toward-modernizing-health-privacy-laws (Senators intro bipartisan effort toward modernizing health privacy laws - Healthcare IT News) https://www.linkedin.com/posts/lisagurry_introducing-truveta-hq-truveta-activity-6896504209286545408-bIkW/ (What is the Future of Work? - Truevta LinkedIn) https://www-wsj-com.cdn.ampproject.org/c/s/www.wsj.com/amp/articles/why-the-metaverse-will-change-the-way-you-work-11644229800 (Why the Metaverse Will Change the Way You Work - Wall Street Journal)
Whare are some of the limits? Well, to start. Recent https://arxiv.org/pdf/2103.14749.pdf (research) from MIT found a high number of errors in publicly available datasets that are widely used for training models. An average of 3.3% errors were found in the test sets of 10 of the most widely used computer vision, natural language processing (NLP) and audio datasets. Data is found in free text. No shared data collection standards Self-reported data can be inaccurate Fraud and Abuse
But it's not all doom and gloom, progress is being made. https://www.forbes.com/sites/forbestechcouncil/2022/02/16/the-accuracy-limits-of-data-driven-healthcare/?sh=4c141b174623 (https://www.forbes.com/sites/forbestechcouncil/2022/02/16/the-accuracy-limits-of-data-driven-healthcare/?sh=4c141b174623)
Ready for HIPAA to be replaced. Let the work begin. https://www.hipaaguide.net/legislation-introduced-to-start-the-process-of-modernizing-u-s-health-data-privacy-laws/ (https://www.hipaaguide.net/legislation-introduced-to-start-the-process-of-modernizing-u-s-health-data-privacy-laws/)
Sachin Jain, whom I respect greatly posted an article on Forbes that stated that Big Tech should buy a health system or basically stop hogging the spotlight in healthcare. I get the frustration but disagree. I decided to put some thought as to what each of the big tech companies should do in healthcare.
I spent this past weekend with 13 CIOs from various sized health systems. I was able to facilitate some wonderful conversations. This is just. sampling of my takeaways.
February 14, 2022: https://www.linkedin.com/in/christineparent44/ (Christine Parent), Associate Vice President at https://ehr.meditech.com/ (MEDITECH) joins Bill for the news. Nurses are the most trusted professionals in the US for the 20th year running. How can we make them more effective with the tools they have in front of them? What are the biggest healthcare predictions for 2022? What is virtual care 3.0? If you’re looking for a silver lining in the pandemic, it’s telehealth. Now called the mother of necessity. An estimated 60% of healthcare tasks are lending themselves to automation. Many health systems are also investing in automation technologies as part of their strategy to alleviate labor shortages. Health systems are radically redefining how they will deliver care in 2022. So what exactly is a smart hospital? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT Key Points: 00:00:00 - Intro 00:12:00 - What are some of the biggest time-wasters for nurses? 00:16:00 - Healthcare disruptors are moving quickly to capitalize on growing demands for a better healthcare experience by consumers 00:17:55 - Trustmark Health Benefits partners with Teladoc to launch new Virtual-First Health Plan Service 00:21:50 - The CVSs, Walgreens, Walmarts and Best Buys are trying to go after the $3.8 trillion dollar industry https://ehr.meditech.com/ (MEDITECH) Stories: https://www.healthcarefinancenews.com/news/nurses-are-most-trusted-professionals-us-20th-year-running (Nurses are the most trusted professionals in the U.S. for the 20th year running - Healthcare Finance News) https://www.wwt.com/article/healthcare-predictions-2022 (Healthcare Predictions for 2022 – WWT) https://johnnosta.medium.com/the-urgent-need-for-telemedicine-2-0-dc4bd759a5f2 (The Urgent Need for Telemedicine 2.0 - Medium) https://www.healthcarefinancenews.com/news/mayo-clinic-chooses-oracle-fusion-cloud-applications-suite-its-business-processes (Mayo Clinic chooses Oracle Fusion Cloud Applications Suite for its business processes - Healthcare Finance News) https://www.goodrx.com/healthcare-access/telehealth/state-of-telehealth-survey-2021 (The State of Telehealth, According to Healthcare Providers and Patients – GoodRx)
I know, it's not a new topic, but it is a persistent topic. So we look at the next leader looking to tackle healthcare.
ERP modernization has been going on for some time. Perhaps, slowed by the pandemic but still in full force. Today Mayo announced their ERP move.
Daniel Barchi stopped by for a discussion and we got to talking about vendors making the sale in healthcare. I liked it so much I thought I would share it in this channel. Great insight from a great leader.
Financials are good for many health systems. We look at the HCA and Cleveland Clinic building expansions and wonder if we are investing enough in the digtial foundation.
February 7, 2022: Clearly care has shifted and telehealth and virtual care is here to stay. How do we continue to make it work? https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. CHIME released a letter about facilitating a pathway to comprehensive permanent telehealth reform. Mayo Clinic’s hospital-at-home strategies freed up 3,300 beds. Over the past two years, healthcare organizations faced significant challenges. What are the top 7 challenges that IT leaders will face in 2022? And what does World Wide Technology predict for healthcare in 2022? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT Key Points: 00:00:00 - Intro 00:15:15 - Mayo’s important shift to hospital-at-home will free up beds for seriously high acute patients who don't have an alternative 00:25:05 - The number two challenge for IT leadership is skill set mismatch http://sueschade.com/ (Sue Schade blog) https://www.starbridgeadvisors.com/ (StarBridge Advisors) Stories: https://chimecentral.org/wp-content/uploads/2022/01/Telehealth-Stakeholder-Letter-RELEASE-1-31-22-FINAL-PDF.pdf?utm_source=online&utm_medium=social&utm_campaign=publicpolicy (CHIME LETTER: 336 STAKEHOLDERS SEEK LEADERSHIP FROM CONGRESS TO CREATE PERMANENT COMPREHENSIVE TELEHEALTH REFORM) https://www.beckershospitalreview.com/strategy/hospital-at-home-strategies-freed-up-3-300-beds-mayo-clinic-says.html?utm_source=linkedin&utm_medium=social (Hospital-at-home strategies freed up 3,300 beds, Mayo Clinic says - Beckers/NPR) https://www.cio.com/article/302904/top-7-challenges-it-leaders-will-face-in-2022.html (Top 7 challenges IT leaders will face in 2022 - cio.com) https://www.wwt.com/article/healthcare-predictions-2022 (Healthcare Predictions for 2022 - WWT.com)
Competition for talent
Skillset mismatch
Maintaining hybrid environments
Combatting cybercriminals
Technology shortages
Burnout
Driving change
There you have it. Now listen for my take.
Don't look now. Walmart is leading in healthcare again. "Walmart will offer employees access to technology company Health at Scale's services that include provider recommendations based on outcomes, ratings and other metrics, the retailer announced Monday." Good for transparency. Can this be an employer trend? What does this mean for providers?
We " Healthcare" sent a letter to Congress asking them to take up comprehensive telehealth reform. Today we cover the letter that you sent.
Citrix is in use by many health systems so this is going to be one to keep an eye on. Will this lead to more investment in what is considered a "Long in the tooth" technology platform or will PE try to squeeze every ounce of value out of the company before selling it off. You should be able to tell based on the moves over the next six months. My So What? Well, you'll have to listen.
January 31, 2022: https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) joins Bill for the news. Over 90% of cyber attacks are targeted on a person, member of staff or job function. We're not talking about network based attacks anymore. HHS issues a major warning about a cybercrime group targeting the industry. Blockchain holds the potential to revolutionize healthcare but where is the blockchain revolution? Big Tech has a proven track record of building consumer-friendly technologies but will the Oracle Cerner deal extend that expertise to EHRs? IBM is selling Watson Health assets to Francisco Partners with a goal to focus on platform-based hybrid cloud and AI strategies. And Amazon is about to become the largest U.S. carrier for delivery services. What does that mean for healthcare? Key Points: 00:00:00 - Intro 00:12:30 - Why hasn’t blockchain taken off in healthcare? 00:16:30 - How much can you truly trust that a technology will solve all of your PHI vulnerabilities? 00:24:20 - Hopefully people have realized the danger of tech debt in a cyber aware world. 00:30:30 - The playbook that's going to be studied for years in business school is what went wrong with IBM Watson Health https://www.proofpoint.com/us (Proofpoint) Stories: https://www.beckershospitalreview.com/cybersecurity/hhs-issues-warning-for-healthcare-ransomware-threats.html (HHS issues warning for healthcare ransomware threats - Beckers) https://healthsystemcio.com/2022/01/18/wheres-the-blockchain-revolution/ (Where's the Blockchain Revolution? - healthsystemcio.com) https://www.healthcareitnews.com/news/can-oracle-make-cerners-ehr-sing-cios-and-analysts-chime (Can Oracle make Cerner's EHR sing? CIOs and analysts chime in - Healthcare IT News) https://www.healthcareitnews.com/news/ibm-sell-watson-health-assets-francisco-partners (IBM to sell Watson Health assets to Francisco Partners - Healthcare IT News) https://www.managedhealthcareexecutive.com/view/is-amazon-primed-to-take-on-a-bigger-role-in-healthcare-in-2022- (Is Amazon Primed to Take on a Bigger Role in Healthcare in 2022? - Managed Healthcare Executive)
What is Active Directory? A repository for all of your credentials and policies. What else? How about a single system that can impact everything from your EHR to your badge and physical security access. That seems like a good target for a ransomware attack. Today I give you a few excerpts from a webinar I conducted yesteraday. I hope you enjoy.
“Simply put, blockchain holds the potential to revolutionize healthcare.” Forbes Magazine. In this HealthSystemCIO.com article John Halamka and Paul Cerrato ask the question, what happened and where are we at? Let's explore. https://healthsystemcio.com/2022/01/18/wheres-the-blockchain-revolution/ (https://healthsystemcio.com/2022/01/18/wheres-the-blockchain-revolution/)
IBM Watson in healthcare will be a case study for the next century in business schools. It is a textbook case of what not to do when entering a market. Today ends the odd journey of IBM Watson in healthcare. Not that Watson is gone, it just has new ownership. Will this be a good thing? Most likely. We will have to keep an eye on this.
January 24, 2022: https://www.linkedin.com/in/charlesboicey/ (Charles Boicey) from https://clearsense.com/ (Clearsense) joins Bill for the news today. Truveta and LexisNexis Risk Solutions partner to advance health equity and health research quality. Traditional research rarely has access to social determinants of health or mortality data since 65% of people die outside the hospital. ONC publishes TEFCA details and FHIR roadmap. Trilliant Health discuss the data behind Z codes for social determinants of health. German Bionic releases new wearable AI robotic suits that boost human strength - taking human augmentation to new levels. And Bill and Charles put on their CIO and CTO hats respectively to discuss the clinical and IT labor shortage plus how do we create a platform and mindset of bringing the data and integration points together and setting it up so that the entrepreneurial community can innovate with us? Key Points: 00:00:00 - Intro 00:07:40 - It's been challenging for medical research to include participants representative of the diversity of our country 00:10:10 - Mortality data is notoriously hit and miss 00:15:50 - HIN should collaborate with stakeholders across the continuum of care, to electronically exchange digital health information, even when a stakeholder may be a business competitor https://clearsense.com/ (Clearsense) - https://clearsense.com Stories: https://www.globenewswire.com/news-release/2022/01/18/2368529/0/en/Truveta-and-LexisNexis-Risk-Solutions-Partner-to-Advance-Health-Equity-and-Health-Research-Quality.html (Truveta and LexisNexis Risk Solutions Partner to Advance Health Equity and Health Research Quality) https://www.hcinnovationgroup.com/interoperability-hie/trusted-exchange-framework-and-common-agreement-tefca/article/21253529/onc-publishes-tefca-details-fhir-roadmap?utm_source=HI%20Daily%20NL&utm_medium=email&utm_campaign=CPS220118146&o_eid=3204I9595689H9H&rdx.ident%5Bpull%5D=omeda%7C3204I9595689H9H&oly_enc_id=3204I9595689H9H (ONC Publishes TEFCA Details, FHIR Roadmap - Healthcare Innovation) https://www.trillianthealth.com/insights/the-compass/the-data-behind-z-codes-for-social-determinants-of-health?utm_campaign=The+Compass+-+Conversions+-+Single+Image+Ads+(Media+targets)&utm_source=linkedin&utm_medium=paid&hsa_acc=506296765&hsa_cam=621026533&hsa_grp=192443563&hsa_ad=167127513&hsa_net=linkedin&hsa_ver=3&li_fat_id=e8c58a1c-d361-4617-aa45-a40cf491f4fa (The Data Behind Z Codes for Social Determinants of Health - Trilliant Health) https://www-freethink-com.cdn.ampproject.org/c/s/www.freethink.com/entrepreneurship-innovation/robotic-suits?amp=1 (These robotic suits supercharge human workers - Free Think)
The digital front door is the front lines of the digital health battle. Whoever controls it will steer the patient and garner the benefits. How are we doing?
Today, this will likely be the last day of individual presentations from the JPM Non-Profit track. Don't forget to check out This Week Conference where Rob DeMichiei, Former CFO for UPMC and I discuss the conference in detail this Friday. Hope you enjoy.
Time to go through my notes and pull some of the interesting ideas from the various health systems that might spark some thinking for you at your health system. Today, Children's Hospital of Philadelphia, CommonSpiriti and Bon Secours Mercy. Hope you enjoy.
Today I dive into my notebook from the JP Morgan 2022 Conference. We look at Ascension, Intermountain and Advocate Aurora. Hope you enjoy.
January 17, 2022: https://www.linkedin.com/in/logancm/ (Chris Logan), Senior Vice President and Chief Security Officer at https://www.censinet.com/ (Censinet) joins Bill for the news. Transcarent, a digital health platform for self-insured employers, closed a $200 million series C funding round with players like Northwell, Intermountain & Rush. Will telemedicine evolve to a dynamic and preferred experience or have we cut and pasted the traditional doctor’s office experience into the computer screen and left it at that? Plus highlights from the JP Morgan Conference. Moderna’s earnings were excellent. Sinovac went from slightly in the red in 2020 to 5.1 billion net income in 2021. Ascension is ready to take more risk when it comes to value-based payment models. And Intermountain Healthcare touted its acquisition-fueled shift away from fee-for-service care. Key Points: 00:00:00 - Intro 00:11:15 - Transcarent is going to change the experience employees have with their employer benefits 00:15:10 - We assume everybody understands how to navigate healthcare but they don't 00:21:30 - A health system should become a partner in health care as opposed to a partner in sick care 00:26:45 - How do we really transform what telemedicine looks like? https://www.censinet.com/ (Censinet) Stories: https://www.beckershospitalreview.com/innovation/northwell-intermountain-rush-invest-in-digital-health-platform-for-self-insured.html (Northwell, Intermountain & Rush invest in digital health platform for self-insured - Beckers Hospital Review) https://johnnosta.medium.com/the-urgent-need-for-telemedicine-2-0-dc4bd759a5f2 (The Urgent Need for Telemedicine 2.0 by John Nosta) https://www.modernhealthcare.com/finance/reporters-notebook-jp-morgans-2022-health-conference (Reporter's notebook: J.P. Morgan's 2022 health conference - Modern Healthcare) https://www.fiercehealthcare.com/hospitals/jpm22-day-1-medically-home-nabs-110m-from-baxter-mayo-clinic (JPM22, Day 1: JPMorgan partners with Vera Whole Health; Humana addresses lower MA enrollment outlook and more - Fierce Healthcare) https://www.natlawreview.com/article/day-one-notes-40th-annual-jp-morgan-healthcare-conference-2022 (Day One Notes for the 40th Annual J.P. Morgan Healthcare Conference, 2022 - The National Law Review)
What are the themes from healthcare leaders as we enter 2022. Labor Supply chains, customer centricity, strong balance sheets are among them. Today we look at the Baylor Scott and White presentation to explore themes around customer centricity.
On day 2 we heard from Mayo, Northwell, Promedica, Prisma, City of Hope, Mass General Brigham, Indiana U, Jefferson Health, Bon Secours Mercy and Spectrum Health. Today we stay on high level themes.
The non-profit track. Sounds boring, but that is the sacrifice I make for my listeners. 9 hours in front of my computer to find the information that will benefit you. Today we touch on the themes from day 1.
January 10, 2022: https://www.linkedin.com/in/drexdeford/ (Drex DeFord) from https://www.crowdstrike.com/ (Crowdstrike) joins Bill for the news today. Florida-based Broward Health announced that an intruder accessed its network affecting the personal information of more than 1.3 million patients and staff members. No matter how robust your security stack is, your organization can still be vulnerable to intrusions stemming from compromised credentials. Oracle acquires Cerner. What does this mean for the healthcare industry? And the 5 Tech Trends to look out for in 2022 are: Digital Transformation Drives Chip and Software Production Applications Get Dynamic Hyperscalers’ Continued Revenue March – Up and to the Right A Changing Role for IT: Running the Business The Talent War Goes from Lukewarm to Scalding
Key Points: 00:00:00 - Intro 00:04:30 - Today modern cybersecurity programs have to be built around speed 00:28:20 - In healthcare we have to figure out how to develop the muscle of coding again 00:31:00 - The world continues to grow and technology continues to change and things that we could only dream about doing literally 4 or 5 years ago seem pretty normal and routine now Stories: https://www.healthcareitnews.com/news/hackers-breach-info-13m-florida-health-system-incident (Hackers breach info of 1.3M in Florida health system incident - Healthcare IT News) https://www.cioreflections.com/blog/2021/12/20/7-thoughts-on-the-oracle-acquisition-of-cerner-and-what-it-may-mean-for-the-healthcare-industry (7 Thoughts on the Oracle Acquisition of Cerner and what it may mean for the Healthcare Industry - CIO Reflections) https://www.eweek.com/cloud/technology-trends-2022/ (5 Tech Trends for 2022: Digital Transformation, Cloud and Talent Wars - E Week)
Tele-health isn't going anywhere. It's use is only going to increase. And our job is to make sure that when they call on us, the technology and the processes work for the healthcare providers and the patients. How have we done? How are we doing?
Data and the use of data is where health systems are going to start to differentiate themselves. Today we talk about creating a culture to enable growth in this area.
Biggest story of 2021 and we were on production break so I thought I would circle back and explore this blockbuster announcement.
Today we talk about getting ahead. Creating margin. I find that foresight is lacking in health IT leaders today. In this episode I share how I enter into the new year to ensure that 20% of my time and my teams time is spent on preparing us for 2023
We listened and you know what. It turns out our community is diverse. You want different things from the channel. So we noodled on it for a bit and decided to launch four channels for 2022. Academy, Community, News and Conference. Each of these will have a little different feel. Academy will be about education, Community about the great things you are doing, News is well, about the news and Conference will be about creating a conference atmosphere all year long. Today I explain in a little.more detail. Hope you enjoy.
What can I tell you about care venues. CIOs are being asked to stand up care in different places and in different ways then we have before. In partnership with Colleges, High Schools. In stand alone retail spaces, in partnership with dental and mental health. In the home. Care anywhere with telehealth, from anywhere. In the existing workflow or developing new workflows. Make it seemless to the clinician and seemless to the patient. Ready go. Today I explore some of the ways I break this challenge down.
We continue on in our series of Top of Mind issues for Healthcare CIOs as we end 2021 and enter 2022. Today we look at automation. What is driving automation in Healthcare? Competition for Labor in IT Need to move up the Stack. Labor shortage and burnout in the clinical world. The advancement of the technology. Computer Vision Machine Learning AI Healthcare Finances
In this episode we look at three areas. IT Automation Administrative Automation Clinical Automation
This is big and only going to get bigger in 2022. I hope you enjoy.
automation #healthcare #cio #cto #cmio #AI #HealthIT #DigitalHealth
Final week of shows for the year. This Week we take a look at the top 5 issues/challenges and opportunities facing Healthcare CIOs. Today we start with staffing. I hope you enjoy.
Our first Thanksgiving episode. Not as iconic as Friends, not even close. Hope you have a great Thanksgiving. See you next week.
I think it is important to revisit ones predictions for the previous year before making predications for the next year. Today we finish up looking at what I predicted for 2021. How did I do? Let me know.
2021 Predictions Revisited: It’s time to face the music. Maybe a little early tor review the predictions but I had to go through them for some prep I was doing for a show so I thought I would share them and let you give me a grade. I’ll make the 2022 predictions in January sometime. Hope you enjoy.
Three conferences in four weeks, what did I hear, what was the flavor of each event. Today a recap of the journey.
This is it. The last #interviewsinaction for 2021. Vishakha Sant stops by to discuss how Service Now is orchestrating workflows within healthcare. Hope you enjoy.
I love what Doug King and the team at Northwestern Medicine are doing with regard to talent. If you are struggling with finding and developing talent you are going to want to listen to this short conversation. I hope you enjoy.
I caught up with Scott Joslyn, the CIO for UC Irvine. There is a wisdom that only comes from experience and Scott's decades of experience comes through in this conversation. I hope you enjoy.
Clinical Automation is the topic with Andrew Gostine, MD and CEO of Artisight. An ingenious solution that has so many practical applications in healthcare. I caught up with him at the Healthcare to Healthcare event and I wasn't the only one impressed with the solution. Have a listen, hope you enjoy.
Building culture in a remote world. A great discussion with Stephanie Lahr, CIO at Monument Health. We caught up with one another at the Healthcare 2 Healthcare event in Montana where she shares some insights into how she has been able to build culture remotely. Fantastic insights, I hope you enjoy.
Donna Roach, CIO for University of Utah Health stops by at #chime21fall for a great discussion about digital strategy. Hope you enjoy.
Anne Wellington with Cedars Sinai accelerator and digital strategy leader for the system stops by the discuss what it takes for a startup to make it in healthcare. This is another in our CHIEM21Fall series of interviews. Hope you enjoy.
Paddy Padmanabhan and I catch up and discuss progress in digital health. We don't always agree but Paddy makes me think about what I believe about how Digital Health will play out in healthcare. Hope you enjoy.
Dr. Zafar Chaudry with Seattle Childrens stops by to top of mind issues for a CIO on our next https://www.linkedin.com/feed/hashtag/?keywords=interviewinaction&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6861274400612868096 (#interviewinaction) from https://www.linkedin.com/feed/hashtag/?keywords=chime21fall&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6861274400612868096 (#chime21fall). Great conversation, hope you enjoy.
Dr. Sean Kelly with Well Health stops by to discuss patient communication in the clinician workflow on our next https://www.linkedin.com/feed/hashtag/?keywords=interviewinaction&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6861274400612868096 (#interviewinaction) from https://www.linkedin.com/feed/hashtag/?keywords=chime21fall&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6861274400612868096 (#chime21fall). Great conversation, hope you enjoy.
Chero Goswami, CIO of University of Wisconsin shares his experience of taking over as CIO as the pandemic emerges.
Carina Edwards of Quil Health stops by and we discuss Giants football, adjusting through COVID and reaching underserved populations among others things that the team at Quil is addressing.
The opening reception is in the books. Today I discuss what I've found to be top of mind issues for CIOs from across healthcare. Hope you enjoy.
Aimee Quirk stops by to discuss how Ochsner is delivering care with digital tools to remote communities.
Jason Krantz from Definitive Healthcare stops by to discuss moving beyond population health to individualized health.
Krish Ramakrishnan from Blue Jeans stops by to discuss Telehealth past, present and future on our next discussion from HLTH 2021.
Connecting health systems with pharma and life sciences can be daunting, this is where companies like Sensyne Health come in. This is a hot space and Derek Baird lays out the landscape.
I never felt safer than I felt these last three days at HLTH. A lot of the credit goes to HLTH and the process they put in and the team they brought together. Today I speak with Mike McNamera from Impact Health who provided all the testing to create a safe space for our time together. Hope you enjoy.
Dr. Cheryl Pegas reminds us why Walmart Health is such an important player in Health and Healthcare.
Quotes from Day 1 of the HLTH Conference Karen DeSalvo MD - Chief Health Officer Google responding to the question, Do you feel any pressure at Google to build this (Google Health) into a business. "No we don't" "Our raison d'être is better health and quality of life around the world." "This company understands that we have a lot to do to improve medical care, but health is a lot more than that." Hemant Taneja - General Catalyst "We talk about disrupting industry with tech, but people don't want their care disrupted." Talking about the impact of the pandemic on planning. "Everything we thought we were going to do over 10 years will happen in the next 4 years." Alan Lotvin, M.D. - President, CVS Caremark Responding to the question about Amazon entering the PBM space. "One underestimates Amazon to ones own peril." Paraphrasing the rest. PBMs are being pushed into transparency by their clients. We are going to make money, but we are going to show you how and why. Amazon will make progress because they take a long view, but will they break into the big leagues? Hard barrier to break. Scale matters. Scale takes time. Stay tuned for more as the week progresses.
These articles bug me. Disgruntled employees talking about what is wrong with the company they work for or have left. But alas, they give us some insight as to what is going on within Apple's Health division. It's the usual stuff. Lack of a cohesive vision, pressure for results, and keeping complainers from meetings. Nothing to see here. What we can see here is that Apple's success in other areas are leading the expectations of the world as to what they can do in healthcare. Today we explore what Apple can do in healthcare if they only remember what they are and who they serve.
Apple is going to produce 10 million less iPhones this year because of chip shortages. When Apple can't get chips you know it's bad. Also, Ransomware as a Service is a new weapon for the Cancel Culture. Are there any deterrents for this?
Apple TV's Ted Lasso is like a cheat sheet for being a good leader. Today we look at a Fast Company article that highlights 5 times Ted Lasso reminded us what great leadership looks like. I add a few at the end for Health IT leaders. Hope you enjoy. https://www.fastcompany.com/90669002/5-times-ted-lasso-reminded-us-what-great-leadership-looks-like (https://www.fastcompany.com/90669002/5-times-ted-lasso-reminded-us-what-great-leadership-looks-like)
Telehealth use is surging but patient satisfaction with the service has declined, new study findsJ.D. Power conducted a https://www.jdpower.com/business/healthcare/us-telehealth-satisfaction-study (telehealth satisfaction study), looking at factors including customer service, consultation, enrollment and billing among direct-to-consumer and payer-sponsored telehealth services. More than 4,600 consumers who used a telehealth service in the past year, from June 2020 through July 2021, responded. The study found that despite 36% of patients using telehealth, four times higher than the previous year, they also report limited services and inconsistent care and lower satisfaction than in 2020. “As the industry grows, it is critical to address these challenges,” said James Beem, managing director of global healthcare intelligence at J.D. Power, in a statement.
Yesterday I was happy to host John Gaede CIO for Sky Lakes Medical Center and Dr. Lee Milligan the CIO for Asante Health system (community connect host for Sky Lakes) as they discussed the Sky Lakes Medical Center ransomware event from last fall. It was a great conversation. I decided to give you some of my thoughts as I reflected on the conversation. If you register for the event you will get a link to the full video recording plus we will share a memorandum of understanding that was developed for ensuring a safe re-connection between these two community connect partners. Register at https://www.thisweekhealth.com/register (https://www.thisweekhealth.com/register)
healthcare #healthIT #cybersecurity #cio #cmio #ciso #chime #himss
Some sobering stats on the healthcare labor shortage from the Mercer Report. Sixty-four percent of healthcare professionals said better flexibility and work-life balance are key considerations that would attract them to a new employer Two in five workers said they would leave their company if they were not compensated fairly today Eighty-seven percent of respondents say that better pay and benefits would attract them to a new employer New York and California are each projected to fall short by 500,000 healthcare workers as early as 2026, driven by workers who decide to permanently leave their career in healthcare—with 1.6 million leaving for good in the next five years Currently, 12 percent of family medicine, pediatric, and obstetrics and gynecology physicians are 65 years of age or older, by 2026 that number will grow to 21 percent Demand for primary care physicians will grow by four percent over the next five years By 2026, it is projected that 23,000 primary care physicians will leave the profession permanently Over 3 million individuals work as registered nurses in the U.S., and the demand for nurses is estimated to grow by at least five percent over the next five years In the next five years, 900,000 nurses are projected to permanently leave the profession Employers will need to hire 1.1 million nurses by 2026 If current nursing trends do not change, 29 states will not be able to keep up with demand and will be short approximately 100,000 nurses in the next five years
Health IT will play a role in filling this gap. Technology has improved efficiency in almost every industry, it appears that Healthcare is now in need of some of that efficiency. Even that will not be enough to fill this gap.
healthcare #healthIT #cio #cmio #chime #himss
https://www.hcinnovationgroup.com/policy-value-based-care/news/21241090/mercer-report-healthcare-labor-shortage-will-continue-to-grow (https://www.hcinnovationgroup.com/policy-value-based-care/news/21241090/mercer-report-healthcare-labor-shortage-will-continue-to-grow)
Healthcare is scaling digital through partnerships. FTA Graphite Health, a member-led company intent on transforming digital health care to improve patient outcomes and lower costs, launched today and announced its first three organizing members, https://www.ssmhealth.com/ (SSM Health), https://www.phs.org/Pages/default.aspx (Presbyterian Healthcare Services), and https://intermountainhealthcare.org/ (Intermountain Healthcare). Modeled on https://civicarx.org/ (Civica Rx), a https://catalyst.nejm.org/doi/full/10.1056/CAT.21.0189 (health utility company), Graphite Health will focus on health care interoperability challenges. Building on a common data language, Graphite Health is creating a standardized, interoperable data platform that enables a secure and open marketplace to streamline the distribution of digital health solutions for both health systems and entrepreneurs. For entrepreneurs, the common data language addresses inefficiencies in data translation and supports the development of plug-and-play digital applications. In turn, health system members can implement trusted digital tools as easily as anyone can download an app from an app store to a smartphone. These improvements will lead to more convenience, better quality care, lower costs, and overall efficiency. ____ This is a very real problem. The app store for healthcare has been talked about since Steve Jobs stood on a stage all those years ago and made "app store" a common term for everyone. Graphite is solving the right problem with an interesting business model. I'm excited to see where this one goes.
healthcare #cio #healthIT #cmio #chime #himss
https://www.graphitehealth.io/whats-new/#comp-km2ijxtz (https://www.graphitehealth.io/whats-new/#comp-km2ijxtz)
Happy Cyber Security Awareness Month. Thought I would read this breech report through the eyes of a consumer. I don't shop at Neiman Marcus but I thought it would be interesting. Hope you enjoy my gruff disgruntled consumer impression.
The Future of Healthcare is shaped by technology but moves at the pace of policy, incentives and culture. Today we look at a panel discussion from August at the Health Evolution Summit. FTA “How do we change the culture of medicine and pick up on what happened in COVID, which is we adopted a new pace of change, a new sense of urgency to respond to a clear and present danger? How do we actually feel the other types of danger that aren’t necessarily clear and present to accelerate the pace of change within health care more broadly?” asked Sachin Jain, MD, President & CEO, SCAN Group and Health Plan, during the Health Evolution Summit 2021 in late August. Joining Jain on the stage were Jon Perlin, MD, President of Clinical Operations and Chief Medical Officer, HCA Healthcare, Farzad Mostashari, MD, CEO and Founder, Aledade, and Chris Chen, MD, CEO, ChenMed. “This is a moment that really is disruptive. COVID has forced change. To quote the famous philosopher Yogi Berra, ‘The future ain’t what it used to be,’” Perlin said. “That future has been accelerated and there are things that are incremental, but I think COVID forced us to think differently, to really think about a step change in performance.” — What policies and incentives are most important to maintaining the pace of innovation in healthcare?
healthcare #healthIT #cio #chime #cmio #himss
https://www.healthevolution.com/insider/what-it-will-take-to-maintain-the-accelerated-pace-of-innovation-in-health-care-post-pandemic/ (https://www.healthevolution.com/insider/what-it-will-take-to-maintain-the-accelerated-pace-of-innovation-in-health-care-post-pandemic/)
I've had a few conversations and seen some interesting things on the web about people looking for and struggling to find the next job in Health IT. Today we look at this topic.
New report is out that sheds some light on the state of cybersecurity. FTA According to the HP report, 76% of respondent IT teams said "security took a back seat to continuity during the pandemic," 91% felt "pressure to compromise security for business continuity" and 83% believe remote work has "become a 'ticking time bomb' for a network breach." According to the HP report, virtually all respondent IT teams (91%) said they "updated security policies to account for WFH" and 78% "restricted access to websites and applications." The findings also identify "frustration" among office workers who feel these IT security restrictions impede their day-to-day workflows. For example, about half of respondent office workers said "security measures result in a lot of wasted time," 37% thought "security policies and technologies are too restrictive," according to the report. Interestingly, the age of remote workers may impact their sentiments regarding company security policies. According to the report, 48% of workers between the ages of 18 and 24 believe "security policies are a hindrance" and 54% were "more worried about deadlines than exposing the business to a data breach" and 39% were unsure of their company's data cybersecurity policy.
Seems like leadership is leaving cyber professionals on an island. More support may be needed.
Was there even another option? I don't think so. FTA Walmart today announced a new partnership with Epic, the most widely-used and comprehensive health records system, to help make it simple for customers to live healthier. Through this single, unified system, Walmart Health will engage patients, health care professionals, insurance carriers and other stakeholders while enhancing communication, personalization and information sharing amongst health care professionals and patients utilizing a patient portal. Epic’s platform will support all of Walmart’s health and wellness lines of businesses as it is rolled out and will first be implemented in four new Walmart Health Centers opening in Florida in early 2022.
Epic continues to play chess while the competition is playing checkers.
healthcare #healthIT #cio #cmio #chime #himss
When you have 120 projects going at any point in time, little changes can free people up to be much more effective. Today we explore a simple approach.
No story, just me sharing some thoughts on where you can create some margin in your IT resource plan. Let me know your thoughts.
The FDNY could have defiantly restored itself to pre-9/11 operation. It could have sought comfort and triumph in pulling the old FDNY through the crucible of 9/11 and the days immediately following. Instead, FDNY leadership led the FDNY in looking at itself and in converting a tragedy of the very first order into an occasion for learning and changing, for preparing for an expanded role in an unknown future. So many great lessons, we explore some of them on Today's Show. FTA “There were a couple of hundred firefighters at the time. There’s anger, there is shock, there’s sadness. Every range of emotion just existed there,” recounted Chief of Department Peter Hayden (retired). “It was bad, believe me. I knew we were in a lot of trouble, but we stayed calm.” Chief Hayden climbed atop a battered fire truck in the plaza. He wore the white helmet of a chief. He removed his jacket and exposed the white shirt that also identified him as a chief. A lieutenant handed him a megaphone. Chief Hayden spoke above the cacophony and the carnage to the throng of milling firefighters, “Let’s have a moment of silence for those we lost today,” he said. Hundreds of firefighters stopped, removed their helmets, and went silent. “I just calmed everybody down. I just held [my helmet].” After perhaps two minutes, Chief Hayden said, “All right, we’re going to move forward here, we got work to do…Company officers come forward…We’re going to form up search teams… We’re going to give assignments out.”
healthcare #healthIT #cio #cmio #chime #himss
https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/09/how-the-new-york-fire-department-changed-after-9-11 (https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/09/how-the-new-york-fire-department-changed-after-9-11)
The possibility of Patient Directed Interoperability in Healthcare? Think it will happen? FTA Apple's health data-sharing feature is now live in the latest version of iOS, allowing some users to give their clinicians information from their phone's Health app via their electronic health records. The integration will https://www.mobihealthnews.com/news/apple-adds-walking-stability-family-and-provider-health-sharing-and-more-wwdc-2021 (initially work) with six major EHR companies: Allscripts, athenahealth, Cerner, CPSI, DrChrono and Meditech Expanse. "Having meaningful conversations with a doctor about everyday activities during a visit is a key part of managing health, but it can be difficult to remember the details," said Apple during a press release about the new feature in June. Apple also announced on Tuesday that iOS 15 will allow users to store verifiable health records in the Health app, based on the SMART Health Cards specification. "In an upcoming software update, they can also choose to add verifiable COVID-19 vaccination records as a vaccination card in Apple Wallet to present to businesses, venues and more," https://developer.apple.com/news/?id=7h3vwlh5 (said the company). Patients at https://support.apple.com/en-us/HT208647 (participating hospitals and health systems) were already able to view data about immunizations, lab results, medications and vitals directly in the Health app. Now, the new feature allows information to flow in the opposite direction.
healthcare #healthIT #cio #cmio #chime #himss
https://www.healthcareitnews.com/news/apples-health-data-sharing-feature-now-live (https://www.healthcareitnews.com/news/apples-health-data-sharing-feature-now-live)
Human error has been the source of most breaches since I can remember. What can be done about it? FTA The threat intelligence player drew on multiple data sources, including dark web analysis, pen-testing data, incident response cases and threat intelligence to compile the https://www.ibm.com/downloads/cas/WMDZOWK6 (2021 IBM Security X-Force Cloud Threat Landscape Report.) It revealed that attackers are actively looking to exploit weaknesses in enterprise protection, many of which come about due to human error. To this end, over half of breaches came about as a result of shadow IT, when systems were spun up without being subject to corporate security policy — and therefore lacked vulnerability and risk assessments and hardened security protocols. Additionally, two-thirds of the incidents studied involved improperly configured APIs.
https://www.infosecurity-magazine.com/news/misconfigured-apis-cloud-breaches/ (https://www.infosecurity-magazine.com/news/misconfigured-apis-cloud-breaches/)
healthcare #cio #cmio #healthIT #chime #himss
Why can't doctors practice telemedicine across state lines. That is a simple question with a complex answer. Today we explore this concept in depth.
Federal Trade Commission’s (FTC’s) https://r20.rs6.net/tn.jsp?f=001DmoQmZGawGFuIrtFSsppf_qjr-ms8700xt7tFnTAeFWg6WAYvOfQH6NmUt0XXq5SVg5ngdHQ3LV_f3OXUbBTgOgApWaSL0xw0H_LdDT7W5Xqam6nWCeTwBlXArhPwGKXHHXjOM09O17LJbsw9OlAKf06gxgn2Yn4O9lrKQneYVhfnmNA3qxl77jeLOjMxRk4xQh_GEYyW8DHDVkxADYJYY-PFI3Uo3HtGsDm_9WPF0dhAHhxEEAYJbatvYatn1VmsHwOHqqhkLhDGkxtIJHLnvs6jb6GUPXLPJuNN9gEa2m2jvieCHNri0IM0AuEl_3w_9-vh27puIw=&c=gNSKdKi7IxJnC9qBDlXigimvpt1enw9pgGSiRkknrlzLPDQ_1DwqSQ==&ch=F8np4XgtAaV0q_qqp41F0Vt-ynhOQn0fqLtk6Ys6WsAVvWgiViFgkA== (statement) from Sept. 15, 2021 clarifying the definition of a personal health record under its Health Breach Notification Rule to include third-party apps and the FTC’s intent to hold non-HIPAA covered third-parties responsible for the disclosure of that personal health information. This is good right. Well, like everything in the world there are always tradeoffs. We explore the tradeoffs on today's show.
Intermountain Healthcare and SCL Health, two leading nonprofit healthcare organizations, have signed a Letter of Intent to merge and create a model health system that provides high-quality, accessible, and affordable healthcare to more patients and communities in Utah, Idaho, Nevada, Colorado, Montana, and Kansas. The merged health system will be headquartered in Salt Lake City, Utah, with a regional office in Broomfield, Colorado. Dr. Marc Harrison of Intermountain will serve as the president and CEO of the merged organization. Lydia Jumonville of SCL Health will remain in her current role during a two-year integration and serve as a board member on a new combined board to ensure the integration of the two systems. The newly integrated Board of Trustees and leadership team will be selected from both systems. Under the Letter of Intent, while the organization will be named Intermountain Healthcare, SCL Health’s Catholic hospitals will retain their distinctive Catholic names and continue to operate according to existing practices. In addition to seven Catholic hospitals, SCL Health operates one secular hospital in Colorado. The intention is that a definitive agreement will be finalized and signed by the end of 2021. The merger of the two companies is expected to close in early 2022, pending all approvals.
healthcare #healthIT #cio #cmio #chime #himss
A playbook on what not to do in the event of a breach. - Get breached. Hey, I understand, it happens. - Negotiate and pay the attackers to destroy or not use the information. - Don't report it to all the people you are supposed to. - Use the least effective means to notify the 161,000 patients. Your website. That's it. - Only offer identify protection and services to 10% of the people deemed to be the most vulnerable to identity theft based on the information taken. Back to business as usual.
healthcare #healthIT #cio #ciso #chime #himss
https://www.khou.com/article/news/investigations/medical-provider-ransomware-attack-gastroenterology-consultants/285-433d27bc-5351-4962-9cc0-97e54d3a3201 (https://www.khou.com/article/news/investigations/medical-provider-ransomware-attack-gastroenterology-consultants/285-433d27bc-5351-4962-9cc0-97e54d3a3201)
I'm sure there will be more stories about Apple's new products than the emergency security update that was released on Monday. BTW, patch your iOS devices and Mac's. But this one just scares me a little. FTA Apple issued emergency software updates for a critical vulnerability in its products on Monday after security researchers uncovered a flaw that allows highly invasive spyware from https://www.nytimes.com/2021/07/18/world/middleeast/israel-nso-pegasus-spyware.html (Israel’s NSO Group) to infect anyone’s https://www.nytimes.com/2021/09/14/technology/apple-new-iphone-event.html (iPhone), https://www.nytimes.com/2021/09/14/technology/apple-new-ipad.html (iPad), Apple Watch or Mac computer without so much as a click. Apple’s security team had worked around the clock to develop a fix since Tuesday, after researchers at https://www.nytimes.com/2019/01/28/world/black-cube-nso-citizen-lab-intelligence.html (Citizen Lab), a cybersecurity watchdog organization at the University of Toronto, discovered that a Saudi activist’s iPhone had been infected with an advanced form of spyware from NSO. The spyware, called Pegasus, used a novel method to invisibly infect Apple devices without victims’ knowledge. Known as a “zero click remote exploit,” it is considered the Holy Grail of surveillance because it allows governments, mercenaries and criminals to secretly break into someone’s device without tipping the victim off. Using the zero-click infection method, Pegasus can turn on a user’s camera and microphone, record messages, texts, emails, calls — even those sent via encrypted messaging and phone apps like Signal — and send them back to NSO’s clients at governments around the world.
Invisibly infect the device and get full access, turn on the microphone or camera at will. Seem's like these spy movies aren't too far off.
healthcare #healthIT #cio #cmio #chime #himss
https://www-nytimes-com.cdn.ampproject.org/c/s/www.nytimes.com/2021/09/13/technology/apple-software-update-spyware-nso-group.amp.html (https://www-nytimes-com.cdn.ampproject.org/c/s/www.nytimes.com/2021/09/13/technology/apple-software-update-spyware-nso-group.amp.html)
BlueJeans Telehealth makes connection with Apple Health for patient to physician sharing of information. I like it and in today's episode we discuss why. https://www.healthcareitnews.com/news/verizons-bluejeans-telehealth-integrates-apple-health (https://www.healthcareitnews.com/news/verizons-bluejeans-telehealth-integrates-apple-health)
Google shook the healthcare world with their Google health reorg. Too much? You're probably right.
What can we take from this? Is Big Tech Exiting Healthcare? Former Amazon Exec and Current Providence Digital Health Leader Aaron Martin says, no.
FTA Amazon will do well in DTC pharma, OTC, and at some point, pharmacy benefit management. The jury is out on care delivery via Amazon Care because it’s really complex. That said, Amazon, when committed, is the most successful tech company in the world at growing beyond its existing competencies. Remember, they weren’t in hardware before Kindle, and practically invented scalable cloud computing. Walmart, don’t forget, is already the third largest pharmacy by store count. I think they also have a good shot at care delivery because they run pharmacies and complex services organizations. Just serving their own employees will drive significant economics back to them. Microsoft has wisely stuck to its core competency and strength in selling cloud services and technology to enable the industry participants. Note that it’s not without competition, as Google and Amazon are also selling similar enabling services into the industry. Google still has Verily, FitBit, and other very important health care properties and technology working in health care as a colleague pointed out to me on Twitter. I think the danger as they fold their health care business into their operating units, health care will be de-emphasized. Apple – who knows? We only have a sense of their direction based on the limited public statements and launches they’ve made. I think the Apple Watch could be a great all-purpose platform for RPM. Problem is it’s a closed platform, only on iOS, and it’s expensive.
That's not the most important point in this article. The most important point is that we have many gaps for competitors to come in and take advantage of and we need to keep up the pace of innovation. Agree??
healthcare #healthIT #cio #cmio #chime #himss
https://www.providence-dig.org/health-systems-health-care-and-big-tech-its-really-complicated/
CHIME Wrote this recently in response to the proposed HIPAA rule change. We are concerned about the implications of proposals involving personal health applications (PHAs) calling for covered entities (CEs) to transmit electronic health information (EHI) to PHAs without requiring those PHAs to include privacy and security controls or sign Business Associate Agreements (BAAs); Valid concern but the battle is over and PHAs accessing patient information on behalf of the patient is protecting by law and future penalties. What can we do? BAA's don't work in this framework. So what can we offer our patients to protect them from the wild world of PHAs that are going to start knocking on our API door?
healthcare #api #healthIT #cio #cmio #chime #himss
Nurse Compensation, are you kidding me, what a minefield. Well, my area is Health IT so I stay away from the topic directly and look at a few things Health IT can do about this challenge.
Chris Caufiled posted this on Social Media
$40k Sign-On Bonus. This sounds too good to be true...
The listed hospital is in South Dakota. The lowest-paying State for Nurses in the US.
Are they trying to put Bandaid on a hemorrhaging wound?
What are your thoughts?
Well I had a few thought so I recorded an episode. Let me know what you think.
healthcare #healthIT #cio #cmio #cno #himss #chime
We heard it again a few weeks back. Big Tech is pulling back from healthcare, it's just too hard for them. Do we really believe that?
What if I asked a healthcare company to build out a next day delivery service for just about everything that exists on the planet, think they would be successful? Are we really smarter than big tech because we are an entrenched incumbent in one of the most complex labyrinths of payment models, special interests, and regulatory requirements. Probably not, we just have a map of the mine field.
And so they persist. FTA Now, Amazon is looking to bring both telehealth and in-person care to Philadelphia, Chicago, Dallas and Boston in 2021, people familiar with the deal told Insider. Additionally, the company plans to bring in-person Amazon Care to 16 cities in 2022.
In July, Insider reported that Amazon Care approached several big health insurers in an effort to expand coverage of its services. The healthcare venture reportedly talked to Aetna, Premera Blue Cross and Blue Cross Blue Shield of Massachusetts. Securing health insurance coverage or joining an insurer's network would be a big step for Amazon Care, as it would allow the company to expand services to more companies and patients. It would allow insured people to use Amazon Care as they would any other in-network provider.
Persistence, Intelligence and an amazing amount of money to work with. They will eventually break through.
healthcare #healthIT #cio #cmio #chime #himss
https://www.businessinsider.com/amazon-care-healthcare-20-major-us-cities-2022-2021-9
What questions are you trying to answer for your health system. Here are the questions five current CIOs have prioritized for their health systems.
FTA Lisa Dykstra CIO of Ann & Robert H. Lurie Children's Hospital of Chicago - As the role of the CIO continues to expand and grow in complexity, how are you preparing your teams and organizations for the future of healthcare? BJ Moore CIO of Providence - How do we continue accelerating the adoption of advanced technologies (such as machine learning, artificial intelligence, big data or Internet of Things) for patient outcomes and caregiver productivity and build upon modern hybrid workplace momentum in a way that supports organizational resilience, innovation and a strong culture? Manu Tandon CIO Beth Israel Deaconess Medical Center Is it time to expedite the adoption of the public cloud for healthcare providers? Ryan Smith CIO Intermountain Healthcare How will we provide an equitable experience to all employees in a new, hybrid work environment? Ellen Pollack Interim CIO UCLA Health How can IT best support a COVID-19-fatigued workforce?
Clarifying and asking the right questions is a great strategic exercise. These CIOs pose great questions and I hope we will see some great progress in these areas..
healthcare #cio #cmio #healthIT #chime #himss
https://www.beckershospitalreview.com/healthcare-information-technology/5-questions-hospital-cios-need-answered-why.html
Where have you prioritized the integration of telehealth into care delivery?
FTA Recent Zoom research found that in the U.S., 72% of survey respondents want to attend healthcare appointments both virtually and in-person post-pandemic, demonstrating the clear need for telehealth as an option for this hybrid approach to healthcare.
One area that is particularly well-suited for this is psychiatry and psychotherapy. With online therapy, providers can meet with patients far from their physical office space, opening up opportunities to take on new business outside of the immediate neighborhood
We also will see some medical practitioners such as nutritionists and dermatologists continue to use telehealth solutions in their practices. There are many cases in which doctors in these fields can provide expertise and recommendations to patients via video conferencing in the same way they would in person.
Because of the pandemic, there also has been a heightened awareness and preference to manage post-acute care and chronic conditions at home. Providing accessibility to care in the home will be one of the greatest growth areas for telehealth. We'll likely see more outpatient care or physical rehab programs conducted over video calls for patients who have recently undergone surgery and are resting at home.
I would imagine your health system has already started the process of integrating telehealth into certain practices. What areas are you finding the greatest return for the clinicians and patients?
healthcare #healthIT #cio #cmio #himss #chime #telehealth
https://www.healthcareitnews.com/news/zooms-head-healthcare-talks-future-telemedicine
Want to know why everything is going to go to the cloud eventually. Because you can do what Microsoft is doing at your hospital. FTA A major new building is rising on the https://news.microsoft.com/modern-campus/ (expansion of Microsoft’s corporate campus) outside of Seattle. Unlike other recent architectural escapades from tech companies, it’s not a https://www.fastcompany.com/90125544/6-absurd-and-kinda-brilliant-design-details-from-apple-park (circular spaceship) or a https://www.fastcompany.com/90599922/first-look-amazons-jaw-dropping-new-hq2-looks-like-a-glass-mountain (swirling glass mountain) or even a https://www.fastcompany.com/90232824/facebook-unveils-a-glossy-new-frank-gehry-designed-office (starchitect-designed indoor-outdoor park). Microsoft’s new building is an energy plant. The Thermal Energy Center is the unlikely centerpiece of a 3-million-square-foot addition to the tech giant’s campus in Redmond, Washington. As its straightforward name suggests, the building will be the hub of the expansion’s new energy system, which will power the campus almost entirely through electricity provided by geothermal energy exchanges. The system eliminates the need for conventional gas boilers and electric chillers, cutting electricity use by an estimated 50%.
We don't have time to build computers in healthcare. Come to think of it, we really don't have time to rack and stack servers or build data centers. Eliminate the mundane tasks. Take advantage of scale and reduce greenhouse gas emissions in the process. Good all around.
healthcare #healthIT #cio #cmio #himss #chime
https://www.fastcompany.com/90669306/the-centerpiece-of-microsofts-massive-new-expansion-is-550-feet-underground (https://www.fastcompany.com/90669306/the-centerpiece-of-microsofts-massive-new-expansion-is-550-feet-underground)
What is the best work environment for your health system? How would I know, ask your staff? Oh and by the way, the author of this article and the 1,000 other posts I see on social media can't tell you the right answer to that question either. FTA A few firms, most notably Goldman Sachs and JPMorgan, have recently moved to return their employees to the office https://www.wsj.com/articles/jpmorgan-goldman-call-time-on-work-from-home-their-rivals-are-ready-to-pounce-11625563800 (full-time). Their stated reasons are that face-to-face interactions are better for collaboration and that employees are less productive at home. Companies that take this route could become the next Yahoo, which received a media https://www.theatlantic.com/magazine/archive/2017/11/when-working-from-home-doesnt-work/540660/ (roasting) in 2013 after famously banning working from home and then quietly https://www.huffpost.com/entry/the-future-is-happening-now-ok_n_6887998 (relenting.) A big challenge for firms that want a full-time return to the office is the extraordinary tightness of labor markets. Hiring and retention are incredibly hard. Talented workers can collect multiple offers if they want to switch jobs.
Think about these statements. "A big challenge is a tight labor market", in IT it has been tight for the last 20 years. "Hiring and retention are really hard..." You don't say. "Talented workers can collect multiple offers if they want to switch jobs." When is this not true. The best answer for your health system, your community isn't found in this article, this post or social media. It is found at your health system, in your community and in conversation with your staff. Look there for answers. https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/08/dont-force-people-to-come-back-to-the-office-full-time (https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/08/dont-force-people-to-come-back-to-the-office-full-time)
87.7M Telehealth Claims from Oct 2019 to Dec 2020. What did we learn?
Behavioral and Mental Health had 5 times the volume of telehealth claims over the second condition. Most of telehealth is delivered in-state More telehealth was done over zoom than the plain old telephone. Providers largely believe the quality of care is improved with the use of telehealth The smartphone camera is still the most used remote sensor in use
And of course, telehealth played a significant role during the pandemic in keeping people engaged in their health as many said they would have delayed care if they didn't have telehealth as an option.
All this and more on Today in Health IT as we cover this study.
healthcare #healthIT #cio #cmio #himss #chime
https://telehealthandmedicinetoday.com/index.php/journal/article/view/280/432?linkId=129173278
The characteristics of the cloud make it incredibly powerful for business, however when a vulnerability is present those characteristics magnify the potential impact.
FTA Microsoft (MSFT.O) on Thursday warned thousands of its cloud computing customers, including some of the world's largest companies, that intruders could have the ability to read, change or even delete their main databases, according to a copy of the email and a cyber security researcher.
healthcare #healthIT #cio #cmio #himss #chime
https://www.reuters.com/technology/exclusive-microsoft-warns-thousands-cloud-customers-exposed-databases-emails-2021-08-26/
Why can some health systems respond quicker to the changing demands of healthcare. IT architecture that is selected for agility.
FTA Because of its investment in this foundational technology, NYU Langone in New York City was able to quickly scale its digital solutions, not only to meet clinical demand, but also to develop ways for patients to access care despite the physical restrictions inherent in various pandemic protocols. NYU Langone experienced significant growth in digital engagement as a result. Nader Mherabi, NYU Langone's executive vice president, vice dean, and chief digital and information officer, spoke on the issue at HIMSS21 in Las Vegas, Monday, in a session titled "Riding the Wave of Digital Transformation: How Technology Can Enhance the Patient Experience." "In the past eight years we've been focused on building the fundamental platform of digital infrastructures, from EHRs, to connecting in the cloud in the right way, to AI and machine learning – all of these fundamental building blocks you need," said Mherabi. "You need to build your digital experience on top of that." A sound digital strategy, he said, is about synergy. From the operations team to technologists and even marketing, all constituents need to work together toward a common goal. ___
If you assume that all health systems have the same approach to IT, you would be wrong. Some are agile by design, some force agility with incredible staff overcoming poor design.
healthcare #healthIT #cio #cmio #himss #chime
https://www.healthcarefinancenews.com/news/covid-19-accelerated-ongoing-digital-transformation-efforts-nyu-langone
Reinforcements are arriving. Welcome news, now let's get them setup.
FTA Oregon will deploy "crisis teams" of hundreds of nurses, respiratory therapists, paramedics and nursing assistants to regions of the state hardest hit by a surge in COVID-19 hospitalizations that have stretched hospitals to the limit, Gov. Kate Brown said Wednesday.
COVID-19 hospitalizations have increased 990% in Oregon since July 9, according to health officials.
Under the contract, response teams will head to central Oregon to support the St. Charles Health System in Bend and Redmond areas, and to southern Oregon to support Asante hospitals in Medford, Ashland, and Grants Pass, as well as Providence-Medford Medical Center and Mercy Medical Center in Roseburg.
I jotted down a few things that I would consider as a Health IT leader with a couple hundred new practitioners coming aboard. Training, Cybersecurity, Documentation, Account Management to name a few. Let's get them functioning as soon as possible.
healthIT #healthcare #CIO #cmio #himss #chime
Would this project have been done without the 21st Century Cures Act?
FTA Anthem, Humana and SS&C Technologies have entered into a joint venture named DomaniRx to develop a claims adjudication and pharmacy benefits manager cloud platform, according to documents filed by SS&C Technologies with the Securities and Exchange Commission.
PBMs receive and store massive amounts of data in their function of claims adjudication. The use of an Application Programming Interface, or API, allows applications to talk to each other for a faster, seamless process. In December 2020, CMS proposed the Interoperability and Patient Access final rule, which became final on May 1. It is aimed at removing silos of information that prevent patient data exchange and promotes interoperability throughout the healthcare system. Starting July 1, payers were required to give patients access to their data through "open" APIs, subject to the provision of HIPAA. Medicaid, CHIP and individual market Qualified Health Plans payers needed to build, implement and maintain APIs that enabled provider access to their patients' data. They were also required to streamline the prior authorization process. AHIP pushed back against the rule earlier this year, saying it was hastily constructed, requiring insurers to build these technologies without the necessary instructions.
I don't imagine it would have, but I'm curious what you think.
healthcare #healthIT #cio #cmio #chime #himss
https://www.healthcarefinancenews.com/news/anthem-and-humana-enter-multi-million-agreement-ssc-api-cloud-platform
A Successful School Telehealth Program in Rural Health. Thought I would share it on Today in Health IT.
FTA Rose Ghattas, RN, virtual health coordinator for Blessing Health System, spoke about her efforts to do that during the 2021 HIMSS Global Health Conference & Exhibition session "Piloting a School Telehealth Program in a Rural Community." The session was co-presented by Joseph DeVivo, president, hospital and health systems at Teladoc Health, which partnered with Blessing on the initiative. When Blessing first implemented the telehealth program, the school district it served had about 11,000 students. The telehealth program was attractive because local healthcare providers were just a few miles away from the district's schools. So, if it was determined that a student's virtual visit alone couldn't address their issue, they could get higher-acuity visits by going to the hospital in person. This made the telehealth program a hybrid model, in which school nurses connected students with health complaints to local providers via telehealth, where a determination could be made as to the best treatment path.
The successes of the program, however, speak for themselves. "Eighty percent of students opted in in the first year," Ghattas said. "We thought that was pretty good, for a community that didn't really know what telehealth is. We prevented one to two absences per week. And the time they went to a school nurse to the time they saw a provider was less than 30 minutes, often around 15 minutes." The next steps for the program are to expand more into behavioral health, expand to more schools and establish a more comprehensive budgeting framework.
Worth looking at being a fast follower if you aren't already doing this.
healthcare #healthIT #cio #cmio #himss #chime
https://www.healthcarefinancenews.com/news/expanding-telehealth-schools-proves-effective-address-childrens-health-needs
How I would use this information to fund my Health Systems Cyber Program.
FTA A massive cyberattack May 1 cost Scripps Health $112.7 million through the end of June, with lost revenue bearing most of the cost.
The attack led to a major disruption in patient care and forced providers to use paper records. Scripps said at the time that its facilities remained open for care but hasn’t until now divulged the financial impact of the attack. Scripps restored all its systems May 26 after hiring computer consulting and forensic firms to help investigate the attack and restore its systems. Scripps added that nearly $6 million in insurance recovery “was accrued in other operating revenues in June 2021.” It expects to get $14.1 million in insurance recoveries by the end of the fiscal year “once accounting requirements for recognition have been met,” the report said.
Scripps is a $3B+ system that lost over $100M from a 30 day ransomeware event. I'd use that information to estimate my health systems event exposure and start talking about avoiding that event with an investment of about 10% of that cost over the next 18 months.
Just a thought.
https://www.fiercehealthcare.com/hospitals/may-cyber-attack-cost-scripps-nearly-113m-lost-revenue-more-costs
healthcare #healthIT #cio #cmio #himss #chime
Why is the Healthcare Digital Revolution in Pilot Stage?
FTA Tom Kiesau, senior partner with the Chartis Group, who talked about the findings from surveying 220 executives on such issues as digital health, machine learning and AI. Fifty-two percent (52%) have not progressed beyond pilot stages for digital integration, but understand the need for digital transformation, Kiesau said. Close to half (47%) cite digital as a top organizational priority, and 80% plan to increase their digital investments.
Executives question whether making an investment is the best way to begin. But a good warning sign that more planning is needed is that new technology, plus an old organization, equals a costly old organization, Kiesau said. Most (88%) said they believe commercial payments need to grow to support long-term financial health.
So much to unpack here. Why are we doing pilots, quick tests to determine the value of applying a solution to a problem that aren't providing answers in a timely fashion? Are we using pilots correctly? Was there ever an intention to evaluate the solution or were we just pushing a decision down the line?
New Tech, Plus and Old Organization equals a costly old organization. Yes, unless the leadership understands how to introduce and manage organizational change, regardless of if it is brought on by technology.
Finally, are we really hoping to fund all of this with increased rates in commercial rates? That doesn't sound like it has the best interest of the patient in mind. Just sayin.
https://www.healthcarefinancenews.com/news/digital-revolution-has-begun-52-executives-have-not-progressed-beyond-pilot-stage
I get asked some version of the Who's winning the Healthcare conference race on a weekly basis. To be honest, I don't care. Each one has a place an a certain type of value.
FTA HIMSS President and CEO Hal Wolf said the organization was "thrilled with the numbers" of participants in this year's HIMSS Global Health Conference & Exhibition and raised the possibility of continuing with a joint digital and in-person approach going forward.
My so what. HIIMSS is down from it's 40,000 number but what public event isn't. It has had a rough couple of years but the future is bright. HLTH is the up and comer with deep pockets, great marketing and momentum. Beckers is rock solid, and CHIME events are always great networking.
The bigger question to me is how do you use these events both personally and professionally. That is what we explore on Today in Health IT.
Digital transformation is reshaping how the health care industry engages with patients and care providers. The first set of initiatives in Digital Health have been focused on developing point capabilities for specific use cases.These solutions shifted digital capabilities to the next level, provided online access points for patient interaction and addressed key issues in patient experience. However one key opportunity was that they only provided discrete patient experiences: ● From each point solution to the next point solution we dropped the patients ● It was up to the patient to find the next step or the next tool in their care journey ● These solutions were light on data-driven engagement ● Scalability of solutions by adoption as well as tech scalability was localized and not suited for consumer internet demands Our next iteration encompasses capabilities that provide a seamless interconnected experience in health care. For patients, this means enjoying a smoother and more convenient experience across all facets of their journey: searching for provider information, scheduling consultations (physical or virtual), leveraging copay options and being able to access their health information. Care provider experience will also improve tremendously by leveraging the power of integrated systems and new technologies. For example, AI can analyze unstructured data from charts and reports to synthesize contextual insights that assist diagnosis. Our approach to digital is grounded on an obsession of humans - patients, providers, care givers, and employees. As existing capabilities advance and new ones continue to emerge, we have framed a foundational framework of Digital Healthcare products and platforms into four themes.
For more check out. Digital Edge https://www.linkedin.com/pulse/digital-edge-dna-health-digitalechedge/?trackingId=dHzy9%2FYBS1qMfNqzxFuxYg%3D%3D
When you combine these trends the pace of change in every industry over the next decade is going to be incredible.
McKinsey released their top tech trends across all industries.
Cross Industry 1. Next Level Process Automation - Industrial IoT, Robotics, RPA 2. Future of Connectivity - 5G and IoT Connectivity 3. Distributed Infrastructure - Cloud and Edge Computing 4. Next Generation Computing - Quantum Computing 5. Applied AI - Computer Vision, NLP, and Speech tech 6. Future of Programming - Software 2.0, Machines writing Applications 7. Trust Architecture - Zero Trust, Blockchain
Industry Specific 1. Bio Revolution - Biomolecules, omics, biosystems 2. Next-generation materials - Nanomaterials, graphene and 2-D materials 3. Future of Clean Technologies - Nuclear fusion, Smart Distribution, Battery and Power Storage
I'm sure every generation said this before us but the possibilities in our future is limitless.
healthcare #healthIT #cio #cmio #chime #himss
https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/McKinsey%20Digital/Our%20Insights/The%20top%20trends%20in%20tech%20final/Tech-Trends-Exec-Summary
Could the equivalent be happening in healthcare right now?
FTA American colleges and universities recorded their largest drop in cash inflows in decades this past academic year, thanks to a big drop in enrollment and a lack of room-and-board revenue from the students who did enroll but took their courses online.
But that was just the start. Now that a generation of would-be applicants has grown used to online learning, the business of higher education will likely never be the same again.
more respectable not-for-profit schools—like Purdue Global, Southern New Hampshire University and Arizona State University—now rival them in online enrollment.
And perhaps most alarming for the college-industrial complex, Google has launched certificate programs that it says it will treat as the equivalent of four-year college for hiring purposes. Every student that opts for an online college degree—or the Google equivalent—is another student that won’t be shelling out for the far-higher cost of a traditional education. And fewer students necessarily mean fewer colleges.
Interesting parallels but not a perfect proxy.
healthcare #healthIT #CIO #cmio #himss #chime
What does better telehealth look like from a provider? I'm not sure the question can be answered until we know our starting point and desired destination. This is from an article that covered a recent panel discussion on the topic at HIMSS21 FTA "Everyone had a similar experience during the early days of COVID. We all rushed into digital, and now we are watching and looking at the trends and seeing a drop-off in utilization across a lot of health systems," Tom Kiesau, director and digital leader of the Chartis Group, said at HIMSS21. The panelists admitted that, at the start of the pandemic, the digital health strategy was often not unified, creating issues. "...then you also created this fragmented environment and inefficient workflows and inconsistencies from a support standpoint. So over this last year we got a lot smarter. We've all gotten a lot smarter, and so we consolidated more of a single platform." "We like to say technology is the easy part of this, and the hard part is operation culture and overall management support and sponsorship. Culture doesn’t change overnight, culture doesn’t change in a year," Dr. Nick Patel, chief digital officer at Prima Health “The clunky experience, in primary care especially, is not intuitive to any consumer used to using any digital platforms," Aaron Martin executive VP and chief digital officer at Providence, said. "When we first launched it, because we had to, especially these zoom visits, you would have to call to make an appointment for a virtual visit, which is absurd. Most other hospitals were in the same situation. So, not surprisingly, after we got out of that emergency, patients were like, 'This is ridiculous. If I have to make a phone call, I’m going to go to the doctor's office.' It’s not a pure digital transaction.”
We all know we can do better, what does better look like? I didn't hear it from the reporting on this panel discussion. I was hoping to, but I didn't find it in the article. What do you think?
healthcare #healthIT #telehealth #cio #cmio #chime #himss
https://www.mobihealthnews.com/news/health-systems-see-dip-telehealth-use-after-covid-19-strikes-tech-here-stay
What can healthcare learn from Netflix?
FTA As it turns out, healthcare can learn a lot from the streaming giant, particularly when it comes to engagement. When Netflix began, it offered DVD-by-mail services that engaged with its user base on a monthly or perhaps weekly basis. This is analogous to the typical approach of healthcare providers, which is to touch base with patients only a couple of times in a given year. Flash forward to today, and Netflix engages with its users on a daily basis through content streaming, with customers able to access content at home or on their devices anywhere in the world. It's a model healthcare should emulate, said Harlen.
"The healthcare system looks more like my grandparents' old-fashioned cable TV, when people want Netflix," he said. "You need to expand your mindset and your addressable market." To do so Harlen suggested thinking about a tenfold increase in interactions per year. The idea is to stop thinking of people as patients and consider them instead consumers who should be known entities to hospitals and health systems before they need care.
This is about establishing an ongoing relationship with people in their health. What health system is ready to step up from a few visits with a patient every year to 50 to 100 interactions with ever person in their community?
cio #cmio #himss #chime #healthcare #healthIT
Sometimes you have to just look at the numbers and not trust every tweet you read.
The pandemic is being experienced regionally not nationally. To look at heat maps would indicate case counts and ICU capacity are very different depending on where you live. You can take almost any number out of context and make a firestorm on Twitter but what are we really experiencing right now.
Today we look at the numbers in detail.
When is the last time a health system cut the cost of healthcare and passed it onto the consumer, the patient, the members of their community? Just asking for a friend.
FTA
Walmart has launched the first private brand analog insulin with a steep discount saving 59% and 75% respectively on the current cash price of branded insulin products when not using insurance. It is a real innovation and a dramatic step by Walmart to make insulin affordable to more people. About 34 million Americans live with diabetes, which is nearly 10% of the U.S. population. Only 70% of these people are being treated. Diabetes is the fastest growing chronic disease in the United States. Here we see the leadership of Walmart’s management to solve a serious health problem. It enables Walmart to provide health and wellness to all Americans, especially those who live in medically underserved areas.
We've left the door wide open for new entrants. They are well funded, smart, connected and have strong leadership. Could be an interesting couple of years in healthcare.
cio #cmio #healthcare #healthIT #chime #himss
https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/walterloeb/2021/06/30/walmarts-new-private-label-insulin-brand-will-save-money-for-diabetes-patients/amp/
Google is piloting its healthcare data engine, a tool intended to build longitudinal patient records and pull in data from multiple sources. Early work with Mayo Clinic served as a foundation for the technology.
More on Today's Show.
2 More Attacks on Hospitals
FTA Leaders at UC San Diego Health released a notice on July 27 that they “recently experienced a security event involving unauthorized access to some employee email accounts.” According to ZDNet, “From December 2, 2020 to April 8, 2021, hackers had access to data including names, addresses, claims information, laboratory results, medical diagnosis and conditions, Medical Record Numbers and other medical identifiers, prescription information, treatment information, medical information, Social Security numbers, government identification numbers, payment card numbers or financial account numbers and security codes, student ID numbers, and usernames and passwords.” ZDNet also reported that “In an FAQ attached to the notice, the hospital said it discovered suspicious activity on March 12 but it took until April 8 for its security team to officially identify it as ‘a security matter.’” Second Story Companywide email and online medical record keeping are all a part of the self-imposed network shutdown at Eskenazi Health. Eskenazi Spokesperson Tom Surber said they decided to shut down their network after detecting an attempted ransomware attack Wednesday morning. Since then, any ambulances that would have headed toward the Eskenazi emergency room are now being diverted to other hospital
Simple so what? Are you Next? Are you Sure?
Some things to consider.
Making a career move is a team sport. Who is on your team? Who is helping you to evaluate the next move? What expectations do they have for the role? Can you clearly articulate what is expected of you in the role? What metric is most tied to your success, failure? What would the perfect role be for you? What are the characteristics of that perfect role? How many of those characteristics are present in your next role?
Today we look at some people who have made big moves in their career and ask some questions for those of us considering career moves.
healthcare #healthIT #cio #cmio #chime #himss
What did we do before conferences? Who can remember?
FTA HIMSS21 to require masks for all attendees
As previously announced, proof of full COVID-19 vaccination is also required for attendees, exhibitors, speakers and staff. According to HIMSS, more than 18,000 people have registered for the digital and in-person experience, with new registrations continuing to roll in. HIMSS21 will also include the following safety protocols, according to the organization: All primary venues within the HIMSS21 campus use hospital-grade (or better) air ventilation systems, as well as GS Neutral Disinfectant Cleaners on all high-touch areas. Socially distanced seating options will be provided in all venues. Exhibit hall will include wider aisles on the floor, with booths spaced apart. Attendees, exhibitors and staff must complete an on-site attestation confirming compliance with all health and safety protocols.
On-site COVID-19 testing will be available. "HIMSS is monitoring the evolving public health guidance regarding large gathering settings and will continue to provide updates and additional guidance," wrote representatives on the Safety Hub. "HIMSS continues to ask all attendees, exhibitors, and HIMSS staff to follow all applicable regulations and make informed choices about travel, onsite and external engagement."
https://www.healthcareitnews.com/news/himss21-require-masks-all-attendees
CynergisTek’s Annual Report Finds Two-Thirds of Health Systems Failing at Cybersecurity Preparation The report identified several areas for continued improvement in planning and preparedness, especially seeing as only 75% improved during the coronavirus pandemic – even then only slightly. While that is progress, it isn’t the progress the industry needs to shore up defenses. Investing in security, in the long run, is often ultimately more cost effective than paying the recent exorbitant ransoms.”
The issues I would call out would include asset management; if you don’t know what you have or where it is, you’re not going to do well. It’s the first step in the NIST framework, and to know that seventy-three percent of our customers are failing to meet that, it’s not a good start. And because of what happened last year, NIST added supply chain risk management about three years ago, and we’ve been doing supply chain risk management assessment for a while. So eleven of our seventy-eight customers achieved a score of three-point-zero out of five, meaning that they’re actually beginning to do that. It’s kind of like a “C” grade. And only eleven of the seventy-eight achieved that; everyone else got a D or an F.
https://www.hcinnovationgroup.com/cybersecurity/data-breaches/article/21232566/cynergisteks-annual-report-finds-twothirds-of-health-systems-failing-at-cybersecurity-preparation
Google Care Studio sits above the EHR layer and strives to make the clinicians experience better.
FTA When applying this approach to Care Studio, Google's solution for bringing health records together, we designed the product around a few key principles that put clinicians first. First, we wanted to make the time spent between doctors and their patients more valuable, productive and human. Second, we wanted to avoid the temptation to build something that was only incrementally better than was available since we understood that clinicians not only had information overload, they had an overwhelming number of tools as well. And third, we wanted to imagine, with clinicians, how to present information in a meaningful way.
One way we hope to address tech fatigue and skepticism has been to build a tool that could demonstrate value immediately. Drawing on familiarity, setting expectations on workflow changes and solving clinically important challenges can go a long way in providing value quickly. Pretty much every clinician is familiar with Google Search, and they know it just works. By designing our product interface around the familiar Google Search bar, we could tell clinicians that this is something they already know how to use and it will just work and help you find what you're looking for. --
I can think of some use cases, the most obvious is a clinically integrated network.
healthcare #cio #cmio #HealthIT #chime #himss
What you need to know The 2021 Work Trend Index is here. It predicts that 41% of workers are considering leaving their current employers. It estimates 64% of new employees with less than one year under their belts are struggling in their positions.
Imagine, 41% of the people on your next teams call may be looking for work elsewhere. That could be a little disruptive.
healthcare #healthIT #cio #cmio #himss #chime
https://www.microsoft.com/en-us/worklab/work-trend-index/hybrid-work
It appears the Biden administration is going to continue on with the Trump administration transparency work.
FTA “No medical entity should be able to throttle competition at the expense of patients,” said HHS Secretary Xavier Becerra, in a news release. “I have fought anti-competitive practices before, and strongly believe healthcare must be in reach for everyone. With today’s proposed rule, we are simply showing hospitals through stiffer penalties: concealing the costs of services and procedures will not be tolerated by this administration.”
But this type of commitment to price transparency appears to be rare among U.S. health systems. As a result, the government is taking a harder stance on enforcement. In a new rule announced three days after the Washington Post published the report, the Centers for Medicare & Medicaid Services proposed stringent penalties for non-compliance: fines ranging from $109,500 to $2 million per hospital per year.
Good thing for patients, a lot of work to complete for health systems.
healthcare #healthIT #cio #cmio #himss #chime
Demographics describe facts about a person in this moment and vary over time. Psychographics describe why a person makes the decisions they do and persist over time.
You're psychographic profile determines how you make decisions with regard to health. Who's input you value, how much time you spend on health and the priority you place on certain activities.
I'm reviewing this report from Trilliant Health that is free to download and it is loaded with great content to consider. In the Psychographic section it talks about this important profile will shape how people respond to your programs, your applications and even your clinicians.
Question for the day, have you included psychographics as part of your digital strategy?
healthcare #healthIT #cio #cmio #himss #chime
Clearly it is not, we've been doing in-hospital telehealth programs well before COVID. Telestroke, TelePhyschiatry. The question becomes where can we go from here.
FTA However, what happens after COVID? Years ago, I looked at data from my own hospital, a national center of excellence for neurological care. In the span of a single year, we treated roughly 1000 patients, about 3 per day, transferred to us from other hospitals by ambulance or helicopter that were then discharged within 48 hours. We can’t do anything in 48 hours—so that means that these patients were thought to have more serious issues by the outside provider than they actually had on arrival. These transfers reflect uncertainty and fear from less-experienced community physicians. When in doubt, transfer. From a physician’s perspective, this is the safe move. But 2 hospitalizations and a medevac can push many Americans into bankruptcy. Unfortunately, a phone call is often not enough to reassure outside providers, patients, and families that the transfer is not medically necessary. We need to bond, to look in their eyes, and tell them it will be okay—and if the patient takes a turn for the worse, we’ll be there for them.
I'd like to see us use telehealth for more hospital rounding. As an in-patient, waiting for you doctor to physically come by at the end of their day is really frustrating. Can we make clinicians more efficient with in-hosptial telehealth?
healthcare #healthIT #cio #cmio #chime #himss
https://healthcarepittstop.com/in-hospital-telehealth-is-not-an-oxymoron-heres-why/
I saw a chart recently that had a comparison of costs from CVS, Walgreens, Walmart and Urgent Care. They compared Office Visit, Flu Test, Strep Test and Lipid Panel. In almost all of these cases Walmart was 1/2 to 1/3 the cost, saving the consumer almost $100 per event over urgent care clinics.
I get asked, is Walmart a player in heathcare? My answer is always the same. Absolutely.
FTA Walmart is gearing up to provide healthcare online to people across the country. The medical group for Walmart's health centers has quietly filed paperwork to do business in a total of 37 states, a review of filings by Insider reveals. A Walmart spokesperson told Insider in June that the filings are related to the retail giant's interest in providing telehealth through the company's pending acquisition of virtual care provider MeMD, which Walmart announced in early May.
I don't expect a Walmart surgery center anytime soon. But they may become a disruptor by directing where people go for surgery. Just a thought.
healthcare #healthIT #cio #cmio #himss #chime
https://www.businessinsider.com/walmart-health-is-gearing-up-to-offer-telehealth-across-the-country-2021-6
Should the ability to practice of telehealth be managed at the state or federal level?
Common debate and our topic for Today in Health IT.
FTA States currently define telemedicine by the location of the patient, not the physician, which can create barriers for practicing via telemedicine. In a July 20 Wall Street Journal op-ed, Joseph Bernstein, MD, and Shirley Svorny, PhD, shared insights on state licensing laws and why they believe the regulations are restricting virtual care practices. "Why not define the location of telemedicine treatment, via an act of Congress, as the doctor's location?" she wrote. "Seeking care from an out-of-state physician via telemedicine would be treated no different from traveling to the physician’s office for care." Dr. Bernstein, an orthopedic surgery professor at University of Pennsylvania, wrote that state licensing laws should be changed since all the information "a state may use to evaluate a physician is issued and verified by countrywide organizations." He pointed out that, in his case, he passed the U.S. Medical Licensing Examination and has been certified by the American Board of Orthopaedic Surgery. "Let’s be honest," Dr. Bernstein wrote. "State opposition to medical-licensure reciprocity is all about protecting local physicians from competition." ---
Telehealth will be where we battle for the first dollar of care and determine who directs downstream care. What are your thoughts on this debate?
healthcare #cio #cmio #healthIT #chime #himss
https://www.beckershospitalreview.com/telehealth/it-s-all-about-protecting-local-physicians-from-competition-why-states-are-against-easing-licensing-for-telemedicine.html
The race is heating up, who will win the healthcare data race - Amazon, Google, Microsoft or other?
FTA Rush University Medical Center sayes that even in preview mode, Amazon HealthLake was an integral part of its COVID-19 response
Amazon says HealthLake uses machine learning to understand and extract meaningful medical information from unstructured data, and then organizes, indexes, and stores that information in chronological order to provide a holistic view of the patient. Using Amazon HealthLake, organizations can move their FHIR-formatted health data from on-premises systems to a secure data lake in the cloud. Amazon says HealthLake uses machine learning to automate the extraction and transformation of unstructured health data so organizations can apply advanced analytics and customized machine learning models to their information. The company said that customers who do not already have data in the FHIR format can work with AWS Connector Partners, such as Diameter Health, InterSystems, Redox, and HealthLX, which have built validated Amazon HealthLake connectors to transform existing healthcare data into FHIR format and move it to Amazon HealthLake.
Choice is good. Nice to see AWS HealthLake. The race is on, who will be able to differentiate themselves with the use of data in healthcare?
cio #cmio #healthcare #healthIT #chime #himss
https://www.hcinnovationgroup.com/analytics-ai/big-data/news/21230673/amazon-web-services-jumps-into-data-lakes
Human nature is that when more money is spent expectations are higher. Any time these survey's indicate increased spending I wonder about stakeholder expectations.
FTA
A survey of nearly 2,000 technology execs found they expected to see a boost in funding for digital infrastructure – as well as a continuation of work-from-home policies.
Its findings reveal four ways in which CIOs can continue to make a difference in digital business acceleration and long-term agility:
- Win differently, by helping the enterprise anticipate increasingly digital interactions customers expect
- Unleash force multipliers: refocus IT leadership around digital business acceleration and remodel the enterprise's core technology
- Banish drags and work to increase efficiency while giving supply chains more resilience
- Redirect resources, pushing investment toward new business priorities
With regard to this last item, survey respondents projected an average 2% IT budget increase for 2021.
Here are some potential expectations. More secure and resilient health systems. Sure we may get ransomed, but we can recover in days not months. Analytics are nice but they don't exist in a vacuum. I would like greater efficiency, more predictive insights, and higher performance gained through data. Finally, my expectation on cloud is that our architecture, whatever it is, can scale up and down, it is accessible via apis and will enable us to tap into new capabilities that are emerging.
So take the additional dollars. You earned it, but know that investment comes with expectations.
healthcare #healthIT #cio #cmio #himss #chime
https://www.healthcareitnews.com/news/gartner-cio-report-it-spending-expected-increase-cyber-analytics-cloud
The scorecard for the first VA site is in on the EHRM project and Senator's are "fed up"
FTA
"The strategic review illuminated a broad range of issues and affirmed many stakeholder concerns," said McDonough in written testimony submitted to the committee. The initial issues identified included:
- Patient safety.Although staff took immediate action on clear issues, McDonough said stakeholders lacked clarity on the broader definition, nature and number of patient safety issues related to the new EHR implementation.
- Productivity, with a significant decrease post-implementation compounded by the COVID-19 pandemic.
- Governance and management. McDonough during his testimony pointed to the siloed nature of the project.
- Cost, schedule and performance. Not only were cost estimates off by billions of dollars, as outlined in OIG reports, but key performance indicators for the project were not effectively created, maintained or managed.
- Patient portal experience, which McDonough described as "fragmented" for veterans.
- Testing: "Clinical and interdisciplinary workflows were not tested prior to 'go-live' in a manner that effectively reflected a real-world environment,"
- Data, with gaps remaining in the ability to manage data between the VA's legacy VistA EHR and Millennium, along with the Department of Defense, to ensure seamless information-sharing.
- Change management and training. Employees need to both understand and have effective support in completing the key functions of their roles within the new system.
From the cheap seats, where I'm sitting. (Surprisingly close to the seats of many congressmen and Senators). This is not easy to fix but there are some easy fixes. Expectations are wrong. Basic procedures were not done well. But more importantly, lessons from the private sector have not been brought to bear on this project. Perhaps I'm wrong, but that is what it looks like from my vantage point.
healthcare #ehr #healthIT #cio #cmio #himss #chime
https://www.healthcareitnews.com/news/va-now-reimagining-approach-cerner-ehr-modernization
35% of all Telehealth visits during the pandemic were related to mental health. Today we explore an important aspect of our Pandemic 2030 planning.
FTA
The surge, the 2020 data show, was driven largely by a proliferation of fentanyl, a powerful synthetic opioid whose use has spread across the nation. The pandemic amplified the epidemic of overdoses, bringing on social isolation, trauma and job losses, according to addiction experts and treatment providers. Overdose deaths began rising in the fall of 2019 with the spread of fentanyl, but really took off starting in March 2020, when pandemic-driven shutdowns and physical-distancing measures set in. “It’s really one of those things where 2020 turbocharged something that was already wildly out of control,” Dr. Saloner said.
The deaths from drug overdoses form a twin public health crisis with Covid-19 and show how the human toll of the pandemic extends well beyond the estimated 377,883 U.S. deaths involving that disease last year. Covid-19 was the third-leading cause of death in the U.S. in 2020, after heart disease and cancer, according to preliminary mortality data. Unintentional injuries, which include drug overdoses, were the fourth-leading cause.
Isolation is powerful in its negative impact on all of us. Any planning for a future pandemic has to address how we keep people connected when safety calls for isolation.
healthcare #healthIT #cmio #cio #CHIME #HIMSS
https://www.wsj.com/articles/u-s-drug-overdose-deaths-soared-nearly-30-in-2020-11626271200
HIMSS State of Healthcare Report is out.
FTR
State of Healthcare Report was collected from March to April 2021 and represents 2,743 respondents in the United States—225 health systems, 309 clinicians, 147 payers and 2,062 patients.
Most health systems offer digital programs, with nearly one-third having targeted, high-impact efforts that track key performance indicators and outcomes. However, 52% of provid- ers have not progressed these initiatives beyond pilot stages. The greatest barri- ers to adoption are not technology and patient demand; rather, 59% of respondents pointed to uncertainty over regulatory reimbursement issues and internal change management.
Clinicians adopted digital health tools at a faster pace during the pandemic, though more than 60% said the lack of interoperability between systems presents a hurdle.
Clinicians report the pandemic’s financial impact as manageable: 70% described their current financial position as stable, with only 12% saying they’re some- what or highly financially unstable.
I'd want a lot more detail on the questions, methodology and population before I put too much stock in this but here are some more numbers to think about.
Healthcare #healthIT #cio #cmio #himss #chime
https://www.himss.org/resources/state-healthcare-report-uncovering-healthcare-barriers-and-opportunities
This is only going to accelerate as the cost of the technology to support hospitals goes up in cost and complexity.
FTA
Rather than making a multimillion-dollar investment to deploy a new EHR, Woman's Hospital is seeking potential health system partners that instead would let the Baton Rouge, La.-based hospital connect to their Epic system, according to the Greater Baton Rouge Business Report.
Woman's Hospital issued an information request in June seeking proposals for an affiliation from national and local providers. Four hospital systems in Louisiana have submitted responses, Woman's Hospital CEO Barbara Griffith, MD, told the publication July 13.
Woman's Hospital is not looking for a buyer, just a partner to help it invest in new technologies. The hospital said it hopes to make a decision for the affiliation during the third quarter of this year, according to the report.
It starts with the EHR, what comes next?
healthcare #healthIT #CIO #CMIO #CHIME #HIMSS
Does the digital health startup you are thinking of investing in, and that is what you are doing when you partner or purchase their product have enough cash to get off the ground?
FTA
In the first half of the year, companies raised a total of $14.7 billion across 372 deals, according to a report released today by Rock Health. By comparison, they raised $14.6 billion in 2020 — a record for the time — and just $7.7 billion in 2019.
Some of the biggest funding rounds so far this year include:
- Diet app Noom, which raised $540 million in May
- Direct-to-consumer startup Ro, which raised $500 million in March
- Drug discovery startup Insitro, which raised $400 million in March
While more companies continued to line up for big exits, the picture looks a little bit different than it did earlier this year.
Digital health companies that recently went public haven’t performed as well recently as their predecessors. Of the 18 digital health companies that went public on the New York Stock Exchange and the Nasdaq since the beginning of 2020, their average stock returns fell below Nasdaq levels in the second quarter, according to the report. Meanwhile, those that went public before the pandemic generally performed on-par or better than the Nasdaq average. Digital health companies that went public in 2020 or 2021 performed worse than the Nasdaq average in recent months, according to Rock Health.
Cash if fuel in the startup world. The runway for these digital health startups is long. Does your startup have enough fuel to get off the ground?
heatlhcare #healthIT #cio #cmio #chime #himss
https://medcitynews.com/2021/07/digital-health-companies-smash-another-funding-record-raising-14-7b-this-year/
A bunch of conferences are going full vaccine requirement for entry. HIMSS and HLTH being the largest.
Today we discuss the process and how it went for me.
Rural Healthcare, Social Determinants, and Retail Partnerships are the topic of today's show.
FTA
Dollar General said Wednesday that it has hired its first chief medical officer and will add products such as cold and cough medication and dental supplies to shelves as it aims to become a health-care destination.
The fast-growing discounter has more than 17,400 stores across the country, including many in rural areas that don’t have many other grocers or major pharmacies nearby. However, it has been criticized by some lawmakers for selling few healthy foods, such as fresh fruits and vegetables, and boxing out other retailers that would otherwise open in the areas and sell a wider array of groceries.
On Wednesday, the retailer said it hired Dr. Albert Wu as its chief medical officer. He previously worked for McKinsey & Company, where he led a team that focused on health-care-related projects, such as providing care to thousands of rural patients, modeling how to support pandemic relief efforts and designing a digitally driven health insurance.
What is your retail partnership strategy? What is your rural health strategy? What is your social determinants strategy?
Just wondering.
https://www.cnbc.com/2021/07/07/dollar-general-hires-chief-medical-officer-boosts-health-care-items.html
What do you believe about the future of telehealth is for healthcare providers?
Where will it be used effectively?
How quickly will it take off?
What is required for it to thrive?
How will patients respond when they ask for a telehealth option and one isn't available?
Telehealth visits receded again based on claims data.
FTA
In April, telehealth utilization fell 12.5%, a trend mirrored by a gradual shift back to in-person visits at hospitals and other healthcare settings, according to FAIR Health's Monthly Telehealth Regional Tracker.
Claims for telehealth services have receded for consecutive months. Telehealth represented 4.9% of all medical claims in April, down from 5.6% the prior month. Southern states experienced the greatest decline in telehealth claim lines during that time, at 12.2%.
I know what I believe, what do you believe?
healthcare #healthIT #cio #cmio #chime #HIMSS #telehealth
Great solution at Sparrow Hospital in Michigan. I like it when patients, family and clinicians are happy with a technology solution. These are feel good stories that everyone should know. Technology can make healthcare a better experience.
My question for today is how good are you at telling your success stories internally and externally. Do people know when your Health IT team has hit it out of the park or just when they strike out.
CISA and the Federal Bureau of Investigation (FBI) continue to respond to the recent supply-chain ransomware attack leveraging a vulnerability in Kaseya VSA software against multiple managed service providers (MSPs) and their customers. CISA and FBI strongly urge affected MSPs and their customers to follow the guidance below.
CISA and FBI recommend affected MSPs:
- Download the Kaseya VSA Detection Tool. This tool analyzes a system (either VSA server or managed endpoint) and determines whether any indicators of compromise (IoC) are present.
- Enable and enforce multi-factor authentication (MFA) on every single account that is under the control of the organization, and—to the maximum extent possible—enable and enforce MFA for customer-facing services.
- Implement allowlisting to limit communication with remote monitoring and management (RMM) capabilities to known IP address pairs, and/or
- Place administrative interfaces of RMM behind a virtual private network (VPN) or a firewall on a dedicated administrative network.
CISA and FBI recommend MSP customers affected by this attack take immediate action to implement the following cybersecurity best practices
https://www.zdnet.com/article/kaseya-ransomware-supply-chain-attack-everything-you-need-to-know-updated/
Two trends I'm seeing in Health Systems Innovation Investment Strategies.
- Public / Private partnerships
- Multi-Health System investments
FTA
- Cleveland Clinic launched a new infectious disease research center through a $500 million innovation collaboration with the city of Cleveland and JobsOhio. Cleveland Clinic will put up $300 million in funds while JobsOhio will invest $200 million.
- Ohio State University and Nationwide Children's Hospital, both based in Columbus, joined a new $1 billion innovation district in Columbus focused on virus, pathogens, stem cell therapies and cancer research. Ohio State will invest $650 million, Nationwide Children's Hospital will invest $350 million and JobsOhio will invest $100 million in the project.
- Rochester, Minn.-based Mayo Clinic led an $8.2 million funding round for TripleBlind, a digital privacy and data sharing platform.
- Mayo Clinic and Kaiser Permanente announced their joint strategic investment in Medically Home Group, a Boston-based tech services company that powers hospital-at-home programs.
- Oakland, Calif.-based Kaiser Permanente Ventures participated in a $65 million funding round for Vesta Healthcare, a digital health and clinical provider group platform.
- Providence's digital health spinout DexCare closed a $20 million investment round backed by the Renton, Wash.-based health system's innovation arm and Kaiser Permanente Ventures.
The multi-health system investments I believe are a part of mitigating the risk of the investment in dollars and market share. Just a thought.
healthcare #healthIT #cio #cmio #CHIME #HIMSS
https://www.beckershospitalreview.com/digital-transformation/where-13-health-systems-are-investing-their-innovation-dollars-this-year.html
There is an adage, you learn more from listening than by speaking. Well podcasters, especially those that do interviews are great listeners. Today, Scott Becker and I share notes.
We explore:
What are the highlights of the Becker's Podcast so far? Which US Presidents have the best grasp of healthcare issues? What are the most pressing issues facing health systems in 2021? Do new entrants like Amazon, CVS, Walmart etc pose a real threat? Who do you think is going to win the race to the hospital at home? And what do highly successful CIOs CEOs do that others don’t?
A few quotes from the show:
"The big looming problem we have is not coverage because coverage is solvable. The great problem we have is access. Access is becoming a bigger and bigger challenge with 330 million people and an aging population.” Scott Becker
“Hospitals are trying to figure out to compete against the rest of the world that's moved towards an asset light model where they're an asset heavy model.” Scott Becker
Scott is a wonderful guest who has listened well to industry leaders. We both agree that the industry is amazing, the response to the pandemic, vaccine distribution and leadership through trying times. We also agree that healthcare is entering a time of unprecedented change and we likely heard it from you.
Hope you get a chance to check out the full show at
https://lnkd.in/g3HiZmT
healthcare #healthIT #cio #cmio #CHIME #HIMSS Becker's Healthcare
David Brailer the nations first National Coordinator for Health IT was interviewed at the CHIME Summer Forum by Scott MacLean of MedStar Health, here are some excerpts:
on Public Health
I came into the government, not that long after 9/11. When the L E X S the Law Enforcement eXchange System was put in place to allow information sharing from a local police department to the intelligence agencies. So it was seamless and integrated and analyzed. And that was a perfect metaphor for the public health. P H X S that is what we wanted to build (for public health), and we designed that and we could never get it funded. And to this day, we're living with a really dilapidated and obsolete public health information infrastructure
on Interoperability
we believed philosophically that interoperability should come first. The medical internet as we called it, the nationwide health information network should come before we start putting appliances and technologies on the end. And of course, because of the stimulus during the great recession and the hitech act, electronic records came first and now we're still catching up with #interoperability.
on Disruption
you're suddenly going to have potentially thousands, hundreds of thousands of requests for data, from people. And they're going to start doing things with it and then disrupt the hospitals. That's going to accrue back to the hospital with people coming into the emergency room because of the app. So they have a problem, and it's based on data they got from you. To me. I don't think providers are prepared for it. And I think, they're not prepared for the care delivery impact or what it means when they no longer can protect the fiefdom of their own data and use it to secure an advantage in the market. So we'll see, I, I'm optimistic because I think sometimes you get to break things a little bit to be able to fix them
A lot to think about. Much thanks to the National Coordinators for Health IT who have moved this vision along.
healthcare #healthIT #chime #himss #cio #cmio
A leading EHR provider took heat for their Sepsis model only detecting 7% of cases missed by clinicians. Today we explore an article by Angelique Russell on why that is unacceptable and totally understandable.
FTA
The alarms you see on television exist only for the sickest patients at best. There is some data supporting the cost effectiveness of transitioning to continuous monitoring for all patients, but progress towards this goal is often hampered by competing financial priorities. Neither human nor machine can predict risk on null data:
But Epic is not relying on such an algorithm to detect sepsis from labs and vital signs, it is relying on the medical billing code for sepsis, which has an even looser definition subject to varying payer guidelines. When a patient is deteriorating, the "acuity level" or resources necessary to care for that patient increase, so it is necessary that hospitals bill higher amounts for higher acuity care. But in practice, this can result upcoding.
This article is worth checking out. From the front lines of care from a practicing data scientist.
I love how she closes.
Despite what you might have heard about magical unicorns, data science is a team sport. In a clinical setting, it requires guidance from nurses, doctors, clinical quality specialists, medical device experts, EHR experts, data engineers, and data scientists. More than that, it requires leadership to ensure effective collaboration and proper prioritization of patient outcomes above all other end points.
healthcare #healthIT #cio #cmio #datascience #chime #himss
Pick your favorite phrase about telehealth. "We're not going back" "The genie is out of the bottle" "The toothpaste is out of the tube". This sentiment is prevalent. Are we ready?
On Today in Health IT I look at two experiences on the same day. One is my neighbor who was seeing a specialist from an Academic Medical Center for a rare disease and the second was my wife who wanted to talk to a physician about a nagging problem.
One was a great experience, the other not so much. It got me to thinking, are we ready? Do we have UI/UX experts looking at our workflow. Do we have the right patient/customer support mechanisms in place? Do we provide the right services to our community.
I will say that in my wife's case, not a single dime went to the local provider in our market. The entire event was handled through our payer and teladoc. Perhaps the doctor was on staff at the local provider, but we have no idea really. The payer directed our care from end-to-end. That's just interesting to think about.
So, are we ready?
healthcare #telehealth #healthIT #chime #himss #cio #cmio
https://www.thisweekhealth.com/a-tale-of-two-telehealth-visits/
Looking for ideas on how to engage patients in their health? CHIME Summer Forum had Daniel Nigrin, Natalie Pageler MD, CT Lin MD, share success stories from their health systems with moderator David Chou
I love these sessions because they are like idea books for health systems. Not industry that I've been a part of is as open to sharing and collaborative as healthcare.
Some quotes from the presentation.
Nigrin "Telehealth is the fuel that has driven our COVID response."
Pageler "for incredibly complex children, like we see at Stanford children's health, there is so much information and so many doctors and caregivers involved that it is absolutely critical that the patients and families have access to all the information and import it from one care provider to another in order to provide comprehensive, coordinated care"
Lin "Our Notes - It's actually asking patients to contribute and review their doctors, EHR notes, and then writing their own note in the EHR. Basically an interim HPI. And then asking three questions. That they would like to discuss with their provider and an upcoming visit."
Telehealth in all of its forms, Information sharing in complex cases, image sharing and Our Notes are just some of the examples of how we can engage our patients in their care.
#heatlhcare #healthIT #cio #cmio #CHIME #HIMSS
Joseph C. Kvedar, MD shared his keynote before the 2021 American Telemedicine Association. He addresses a regression that is underway from local providers dominating the delivery of telehealth to the national providers once again taking over the top spot.
FTA
When I talk to other provider organizations, I hear common themes dragging them back into an in-person-dominant care model. Themes such as filling beds and charging facility fees come up repeatedly, not to mention the threat of lower reimbursement for telehealth visits compared to in-person.
I recently talked to a friend who works at one of the largest national payer organizations, which led to an important insight. From January through October of 2020, local providers (i.e., ‘your doctor’) generated 96% of their telehealth claims, and only 4% came from national providers (i.e., Teledoc Health, Amwell). Compare that to 2019, when 54% of claims were from national providers – **and the trend is moving back in that direction.
-----**
Is this inevitable? We still live in a fee for service world and the financials don't work without the government money. If the government money comes in is that really a good thing or have we just added one more arm to the Frankenstein that is the healthcare payment system.
The government is the largest payer in this market, if you can call it that. They will have to consider what works best for the millions of lives under their care and in so doing have downstream impacts on all other lives.
What do we learn about the future of interoperability and data sharing when seven former National Coordinators for health IT covering four administrations are on stage together.
Micky Tripathi, Biden Administration
Don Rucker Trump Administration
Vindell Washington Obama Administration
Karen Desalvo - Obama Administration
Farzad Mostashari - Obama Administration
David Blumenthal - Obama Administration
Rob Kolodner - Bush Administration
The primary thing we learn is the continuity of the strategy across administrations. Karen Desalvo summed it up well when she said "And it's just important. I think for the audience to understand that the theme here is that we build on each other's work. And we try to do that in a very nonpartisan way, because that gives the industry a lot more certainty about where the future's going to go."
21st Century Cures wasn't a fluke, it was a continuation of a strategy that frees the data from silos in order to bring advances to the patients when they need them. To give them actionable data and agency over that data in pursuit of health. To give them choice in their health decisions and to provide clinicians with powerful tools to make them more effective in the delivery of care.
Mistakes have been made on the journey, but the direction remains the same across the last two decades of work by the ONC national coordinators.
healthcare #healthIT #chime #himss #cio #cmio
The letter you never want your CEO to have to write. Chris Van Gorder the CEO of Scripps pens an oped to the San Diego Union Tribune.
From the letter
In May, Scripps Health’s IT team detected unusual network activity on our systems — yet another ransomware attack had fallen on a major U.S. health-care provider. Our team worked quickly to initiate an investigation and to take steps to contain the incident. Computer consulting and forensic firms were immediately engaged to expedite the recovery and investigation process, and federal law enforcement was notified. As part of the necessary containment, we took down our systems; access to electronic medical records was restricted. This created operational disruption at our hospitals and facilities. Through it all, however, patient care remained front and center while our teams worked around the clock to restore systems quickly and safely.
While there was no unauthorized access to Scripps’ electronic medical record application, Epic, and there is no evidence to date that Scripps patient information was used for fraudulent purposes
One of the things I hear all the time about a breech is "It's not if, but when".
Does that mean every breech has to be experienced the way Scripps experienced this one? Gosh I hope not.
healthcare #healthIT #cio #ciso #chime #himss
What does the ONC do for Health IT? Health Equities? Public Health?
Micky Tripathi the IT Coordinator for ONC sat down with Russ Branzell of CHIME at the summer forum to discuss his first couple months in the role and his vision for what they might accomplish.
He shared the aspirational and the practical.
Vision for the next couple of years.
1. CIOs to think about innovation again. Away from regulatory demands.
2. Solve the last inch of interoperability.
3. Break down the silos between clinical, administration, public health and research for commodity data.
4. Take advantage of platform business and technical models.
5. Mitigate health equity and intercept it upstream.
The practical
Information Blocking and 21st Century cures is a law. Help organizations to understand and implement the data sharing constructs to deliver on the objectives of that law. "to help accelerate medical product development and bring new innovations and advances to patients who need them faster and more efficiently"
Big job, great balance of the aspirational and the practical. We look forward to working with you Micky.
Today in Health IT
healthcare #healthIT #cio #cmio #CHIME #HIMSS
How did your health system make it through the pandemic and what's next?
Great topic for a panel discussion.
Moderator - Tanya Townsend - CIO Louisiana Children's Medical Center
Angela Diop CIO, Unity Health Care - FQHC
Aaron Miri - CIO, Dell Medical School & UT Health Austin
Richard Corbridge - CIO Boots IT UK
"it was really a lot of effort for us to maintain some of these on-prem systems and servers. And so making that decision and moving that infrastructure to the cloud was incredible and pretty much in the nick of time because of the pandemic. We really were able to maintain uptime and availability and, and scale" Angela Diop
"Trust is built from transparency" Aaron Miri
"The easiest way to get consent for sharing data (beyond it's original purpose of primary care) is to simply ask for consent. And we appear to not be doing that." Richard Corbridge
Clearly they said a lot of other great things, but these posts have a character limit. Check out my retrospective on this and several other keynotes from the @CHIME summer forum.
healthcare #healthIT #cio #cmio #ciso #CHIME #HIMSS
"There are rare moments in history when technology policy, and urgency to change converge. This is one of those moments."
Opening quote from a book I received and read this week by Paul Cerrato and John Halamka. "The Digital Reconstruction of Healthcare, Transitioning from Brick and Mortar to Virtual Care"
Excellent book, balanced in its review of the technology and approaches to digital health. Loaded with information that will help you frame the discussion at your health system and with some strong conclusions based on successes and failures in the industry.
I also appreciate the discussion of Machine Learning and Artificial Intelligence terms and methods in common language. Great primer for healthcare as these technologies begin to show up more and more.
Easy read, I received it and read it in 24 hours.
healthcare #cio #healthIT #cmio #chime #himss
https://www.amazon.com/Digital-Reconstruction-Healthcare-HIMSS-Book/dp/0367555972/ref=sr_1_1
If you don't have the budget, people or commitment from the executive team to support the cybersecurity initiatives required to protect your health systems what should you do?
Seems like an easy question. Is it a Norma Rae moment? Is it a grin and do the best you can moment? Is it a head in the sand moment, maybe the bad guys don't care about my little health system?
I'd make it my first slide on every presentation to my superiors or board until they understand how important this is. Today I'm presenting on our new nurse call system. Let me tell you how we protect this system. We have to make the right investments in tools, people and processes in cybersecurity or we may as well not even implement the nurse call system. Here is the cost of securing our environment. You get the picture.
Today, what lessons do we learn from a health system that was ransomed?
It's 3:30 in the morning the call comes in, we have a ransomware attack that is locking up all of our systems. What do you do?
Today we look at the events following the initial diagnosis of a health system that was ransomed just last fall. Some of the steps are obvious, some not so obvious.
Tomorrow, we look at the lessons learned in the process.
Sky Lakes Medical Center was ransomed last fall. They shared their story and we break it down over three days.
What it's like to experience a Ransomware attack.
Steps to recover.
Learnings.
This is pulled from a YouTube video of a retrospective given by the Sky Lakes CIO.
Let's dive in.
We are in the early innings on #telehealth. What gaps would you like your provider to fill?
Teladoc Health will do 12 million to 13 million visits this year in a U.S. market that will do around one billion total visits, annually, including mental health care.
FTA
Teladoc was a big stock market winner during the pandemic as medicine went virtual. However, the reopening and concerns about valuation and growth potential have pressured shares, down roughly 50% from its peak this year.
It does not help that Amazon has set its sights on the health-care industry.
Teladoc CEO Jason Gorevic isn’t worried about Amazon, saying the threat is “overrated,” but Wall Street analysts say there are questions about the company’s ability to grow into new care categories, along with better earnings and margins.
We follow Amazon Care because they are changing the expectations of service in the market. We follow Teladoc because they are laying out a roadmap for telehealth that we should be following as providers.
healthcare #healthIT #cio #cmio #chime #himss #telehealth
Why do we care about Amazon Care's Expansion? Because no company can turn a cool app, into a chatbot consult, to an onsite visit to meds in less than 24 hours.
The question now becomes, can Amazon do this at scale. Digital components go nationwide this summer with full service expansion to Washington DC, and Baltimore in the same timeframe.
FTA
The tech giant has used Amazon Care for employees in Seattle since 2019 and it is highly rated by employees,
The service begins with a chatbot, then allows for a virtual visit with a health professional. If needed, a mobile medic will visit a user within 60 minutes; the medic is capable of conducting routine tests such as for strep throat, giving vaccinations or even taking blood samples. Prescriptions can be delivered to the person’s address within two hours, Mr. Parviz said.
“It’s quite different from anything we’ve had in the past,” Mr. Parviz said.
I think United Healthcare / Teladoc is more of a threat to healthcare providers revenue today, but we have this to look forward to as well.
What are your thoughts? Game changer or another misfire?
healthcare #healthIT #cio #cmio #chime #himss #Telehealth
I'd love your thoughts on two things.
Apple announced sharing of health records directed by the patient from the phone. How big or small is this announcement?
Meditech and Cerner were a part of the announcement but not Epic. How big or small of a deal was their non-participation?
FTA
Apple is now partnering with Electronic Health Record companies, including Cerner and Meditech, to give users the ability to share their Apple Health data directly with healthcare providers.
Apple is also letting users share their health data with other individuals. A user may choose, for instance, to share their health data with their adult child. In this scenario, a user could see their parent's health data and receive notifications such as high heart rate alerts or changes in mobility. The data is encrypted in transit and at rest, and users have granular control over which types of data to share and with whom.
My $.02. This is a major step for healthcare. Patient directed interoperability has so many benefits. Transparency, data quality, and engagement. Apple is one of the only companies that can pull this off. Huge win for the patient.
My hope is that Epic is working on participating and the details weren't done for the announcement this week. Otherwise this is very disappointing.
Your Thoughts?
healthcare #healthit #cio #cmio #chime #himss
https://www.zdnet.com/article/apple-ramps-up-health-capabilities-with-new-metrics-sharing-capabilities-wwdc-2021/
52 percent of North American workers plan to look for a new position in 2021 26 percent of workers plan to leave their employers after the pandemic. So we have that to look forward to.
FTA
"This suggests that people think the grass is greener," says Dan Roberts, CEO of Ouellette & Associates and author of Confessions of a Successful CIO, "and not because it's spring!"
Among the multiple factors at play, according to the Prudential Financial survey, are employee concerns about career advancement. Then there's the overall impact the COVID-19 crisis has had on people. Additionally, the wide and rapid acceptance of remote work has opened up new job opportunities to work from anywhere.
It's a perfect storm for creating some degree of turnover, says Brian Abrahamson, CIO and the associate laboratory director for communications and IT at the U.S. Department of Energy's Pacific Northwest National Lab. "We used to talk about the impacts of fear, uncertainty, and doubt on people. Add to this the impacts of burnout and isolation and you have a recipe for workforce chaos," Roberts says. "A question every CIO should be asking their people managers is, 'Are the recruiters who are trying to poach our people painting a better picture of a future working with their company than we are of ours?'"
If we just adopt hybrid work, that probably isn't going to be enough to stem this shift in work patterns.
What are your plans?
https://enterprisersproject.com/article/2021/6/hybrid-work-how-prevent-turnover
What will it take to 10x social determinants work in your community?
The leaders in this article share great stories but they feel like drops in the ocean. Important drops, necessary drops, and appreciated drops but drops nonetheless.
FTA
Kevin E Lofton, CEO of CommonSpirit Health shared the story of a patient who kept going to the ER. Then, he enrolled in the “Total Health Roadmap,” a program where patients are cared for by social workers, health coaches, and nurse practitioners. He received a home visit and was found to have a broken refrigerator and no access to healthy food. A new refrigerator was installed and voila, the expensive emergency room visits ended.
They’re also building what they call “AARP-sponsored fitness parks” and will have 15 parks opened by the end of this year. Jean C. Accius, PhD
Comcast now delivers internet access to 8 million people for < $10 a month through their Internet Essentials program. Carina Edwards
Geisinger implemented “Fresh Food Pharmacies,” they’re now providing roughly 10,000 meals per week to program participants
Jaewon Ryu
Great stories, which I'm glad to amplify.
Now how do we 10x this?
healthcare #healthIT #cio #cmio #chime #himss
Will digital health funding continue at this pace or did the COVID 70% increase primarily in the telehealth space create a bubble?
Aaron Martin kicks off this conversation with a quote to get us grounded. "There is an old economist joke that economists have called five out of the last two recessions."
FTA
"My sense is that over the next ten years we’re going to see a marked shift in the health care landscape where digital health—which is health care that leverages the power of advanced computing and analytics to improve experience, outcomes and affordability—will take on a central role in our health care system. It will likely be a hybrid role of digital health merging with, and/or powering and supporting in-person healthcare to make it more predictive, preventative, efficient and effective. " Sukanya Soderland
"right now, we’re still in the early and middle innings on transforming health care as a society." Bill Evans
"I think COVID has helped everyone take digital health really seriously. And they should do so from here on because digital health is here to stay. These companies are stabilizing and they are maturing" Raj Prabhu
"the flood is here and it’s going to continue. Instead of building a dam, build a tributary for these things to happen in an organized, thoughtful way within your organization. The companies that do that will find the diamonds in the rough. " Sean Duffy
A lot of wisdom in this article. If you were to paint a picture of what health and the delivery of healthcare looked like in 10 years, how different would it look like from today?
https://bit.ly/3cocxt9
Can your health system CEO say "we did everything we could to ensure the continuity of care in our community in the event of a ransomware attack."?
If not, maybe it's time to escalate this to the top STRATEGIC priority for the health system. It is after all a patient safety issue and a civic responsibility issue.
FTAs
UF Health Central Florida has suffered a reported ransomware attack that forced two hospitals to shut down portions of their IT network.
Reuters also reported today that ransomware attacks will now be given similar priority as terrorism by the US government due to their ability to disrupt critical services and the financial impact on US interests.
Another day another ransomware attack, another health system on pen and paper. The frequency and severity of these attacks requires the full resources of the health system be focused on this today. But that is just my opinion.
https://www.reuters.com/technology/exclusive-us-give-ransomware-hacks-similar-priority-terrorism-official-says-2021-06-03/
Is it ever acceptable for a hospital to close?
Will we ever allow creative destruction in healthcare or is there a moral imperative to avoid any market forces on hospitals and healthcare?
This story is too long to quote here, but here is the gist.
For profit - bad
Not for profit - good
Private Equity - evil
The victim is Hahnemann hospital
Hahnemann for profit executive leadership - keystone cops at best, incompetent bullies at worse.
The real victim was the impoverished neighborhoods of North Philly.
Closing hospitals - chaotic and morally wrong
I'm just wondering what is worse, receiving care at a place that has been capital starved where parts of the building fall off and onto parked cars, where elevators don't work, and basic equipment isn't maintained or closing that place and having people travel a little more to Jefferson, Temple and Penn.
I realize this is a really big question which begets even more questions. What are your thoughts?
https://lnkd.in/gBxsyCa
healthcare #healthIT #cio #cmio #himss #chime
Does your company have their future work arrangement figured out yet?
Will remote workers become a new class of worker or will it be seamless?
What geographic boundaries will you place on workers? Will they be able to live in adjacent states and still be required to come on site a couple days a week? and cover their own cost of travel?
Some items from the article
we are hearing from CHROs that the surveys of their own employees are showing that men are more likely to decide to return to their workplace, while women are more likely to continue to work from home...
Given this breaking of company location and employee location, states and cities will start to use their tax policies to create incentives for individuals to relocate to their jurisdictions rather than giving tax credits solely to large companies to relocate...
Gartner’s 2020 ReimagineHR Employee Survey revealed that only 36% of employees were high performers at organizations with a standard 40-hour work week..
...
Perhaps there are still a lot of questions to answer.
healthcare #healthit #cio #cmio #chime #himss
Is this a cautionary tale for the industry or a call to action?
FTA
Scripps Health's Epic EHR system and online patient portal were restored May 27, nearly four weeks after a ransomware attack knocked the San Diego-based health system's network offline, The San Diego-Union Tribune reported.
A Scripps nurse told the Tribune that the EHR returned to service at 4 a.m. on May 27. Scripps regained read-only access to Epic last week, which let staff look up past test results, clinician notes and other records created before the May 1 attack.
Scripps said it is unsure whether any patient data was affected by the incident and that it will notify any affected individuals if their data was exposed once the investigation ends.
They gained access, they likely had access over an extended period of time and they got to the crown jewels, the EHR. The security posture was not what they thought it was, architecture was not as well thought out as we needed it to be, and the resilience of technology platforms was easily compromised. 4 weeks is not on anyones RTO - Recovery Time Objective.
What did we learn? How are we talking about this around healthcare?
healthcare #healthIT #cio #ciso #chime #himss #cybersecurity
https://www.beckershospitalreview.com/cybersecurity/scripps-ehr-back-online-nearly-4-weeks-after-ransomware-attack.html
What habits do you want to continue coming out of the pandemic? What activities do you want to change coming out of the pandemic?
Our habits were obliterated during the pandemic and that may present an opportunity to write a better story in our lives.
FTA
Behavioral scientists have long known that times of disruption and transition also create new opportunities for growth and change. Disruption can come in many forms, and it happens when life knocks us out of our normal routines. It can be moving to a new city, starting a new job, getting married or divorced or having a child. And for many of us, there’s never been a bigger life disruption than the pandemic, which changed how we work, eat, sleep and exercise, and even how we connect with friends and family.
Dr. Milkman and her colleagues have found that we’re most inclined to make meaningful changes around “temporal landmarks” — those points in time that we naturally associate with a new beginning. New Year’s Day is the most obvious temporal landmark in our lives, but birthdays, the start of spring, the start of a new school year, even the beginning of the week or the first of the month are all temporal landmarks that create psychological opportunities for change.
Need a reset?
https://www-nytimes-com.cdn.ampproject.org/c/s/www.nytimes.com/2021/05/11/well/mind/pandemic-coronavirus-wellness-challenge.amp.html
Let's flip the conversation. What worries you about the continued use of flexible work arrangements? We all know why you like it, what are you worried about?
FTA
At the wall street journal CEO council summit this month, JP Morgan Chase's Jamie diamond said remote work doesn't work well for those who want to hustle Goldman Sachs CEO, David Solomon has called it . An aberration that we're going to correct as soon as possible.
Using an array of metrics for 7,000 workers, such as email and other cloud-based tools, productivity software company, proto score, Inc. For instance, found employees were overall more productive and worked longer hours in 2020 than in 2019.
... research suggests remote workers lag behind office dwellers in some kinds of career advancement, a February, 2020 study of more than 400 tech workers by. Researchers at Rensselaer Polytechnic Institute and Northeastern university found that while remote and non remote workers, get roughly the same number of promotions, the salaries of the remote workers grew more slowly at companies where remote work was less common.
Pay, Isolation, Promotion, Productivity, Culture, Motivation? What are your concerns from your perspective?
VMware is pervasive in healthcare, it's time to check you servers if you haven't already done so.
FTA
The security flaw, which VMware disclosed and patched on Tuesday, resides in the vCenter Server, a tool used for managing virtualization in large data centers. vCenter Server is used to administer VMware’s vSphere and ESXi host products, which by some rankings are the first and second most popular virtualization solutions on the market. Enlyft, a site that provides business intelligence, shows that more than 43,000 organizations use vSphere.
“Serious”
A VMware advisory said that vCenter machines using default configurations have a bug that, in many networks, allows for the execution of malicious code when the machines are reachable on a port that is exposed to the Internet. The vulnerability is tracked as CVE-2021-21985 and has a severity score of 9.8 out of 10.
Time to get to work.
heatlhcare #cybersecurity #vmwarevsphere #healthit #cio #cmio #chime #himss
https://arstechnica.com/gadgets/2021/05/vulnerability-in-vmware-product-has-severity-rating-of-9-8-out-of-10/
Are Fax Machines across Healthcare Finally in Jeopardy?
FTA
Anthem has announced a collaboration with Epic to facilitate secure, bi-directional exchange of health information between providers and Anthem's affiliated health plans.
The interoperability capability is intended to help close clinical and medication gaps.
It will also help to streamline administrative processes, such as prior authorization, which has been an issue for hospitals and physicians.
Providers will be able to send prior authorizations through Epic instead of using the phone or fax. Health plans can then quickly make decisions and electronically communicate back to the provider.
As I was reading this article I started to wonder why this couldn't have been done 5 years ago. Was it the technology? Was it the demand for this capability? Why was this not a priority five years ago? Just wondering.
CHIME #HIMSS #Healthcare #HealthIT #CIO #CMIO
https://www.healthcarefinancenews.com/news/anthem-collaborates-epic-give-providers-more-data-driven-insights
What changes would you like to see in Healthcare's waiting rooms?
FTA
In the name of efficiency, profits, public health and a better customer experience, healthcare providers around the country are looking at changing every aspect of the waiting-room experience, from the furniture to the fish tank.
Returning patients no longer need to arrive early, she says, thanks, in part, to software that digitize many traditional waiting-room and administrative tasks. Patients can use it to book appointments and answer pre-appointment questionnaires from home, it also links with the patient’s insurance company to provide an estimate of the cost of service. It knows a patient’s copay, deductible, and how much they have paid so far that year.
Mayo is developing a feature for its app that gives patients an option to be tracked when their cars arrive on campus. The feature will direct patients to the parking spot closest to their appointment.
“It’s not necessarily about eliminating the waiting room. It’s about gifting control over that time back to the individuals themselves.” Stacey Change, UT Design Institute
It's Monday, lets continue creating a better experience for the patients.
https://www.wsj.com/articles/how-covid-19-is-helping-to-change-the-doctors-waiting-room-11621785601
In a decade we will be asked, when did healthcare change? Everyone will say around the time of the pandemic, but was that the catalyst or the accelerator?
FTA
"We have the best healthcare in the world in terms of doctors, hospitals, pharmaceutical and medical device companies, but we certainly do not have the best outcomes," CEO Jamie Dimon said in the statement. "There are ways we can make significant improvements and we intend to take a disciplined approach to solving some of these issues in a meaningful way."
The American health system has proven to be a difficult nut to crack: It's a complicated network of entrenched players including insurers, drugmakers, physicians and middlemen that cost the country $3.8 trillion in 2019, according to the Centers for Medicare and Medicaid Services. In its three-year run, Haven, the joint venture that folded in January, had little to show in terms of concrete results.
JPMorgan is betting it will have better success on its own, in part by focusing on local providers and partnering directly with provider groups, insurers and other organizations.
I will answer the question by saying it was when the free market started investing heavily in solving the challenge of healthcare in the US. Addressing cost, inequities, and outcomes with investment.
https://www.cnbc.com/amp/2021/05/20/jpmorgan-launches-morgan-health-after-amazon-berkshire-hathaway-venture-collapse.html
Truly great talent isn't rare, but it isn't common either. Talent that can help transform an industry has to be able to think creatively, engage with courage and confidence, and be able to rally people with thoughts and ideas.
Today I cover how one organization tapped into a talent pool for their health system with a seemingly new model.
FTA
Last month, the senior executives at Naperville, Illinois-based Edward-Elmhurst Health, a three-hospital, 736-bed system in the western suburbs of Chicago announced a long-term strategic partnership with the consultants at the Naperville-based Impact Advisors, a leading healthcare consultancy providing strategy, operations, revenue cycle, and technology services
"That’s exactly it. The Impact Advisors people are embedded in some of our committees, such as our innovation committee and our digital transformation group; they have access to our strategic plan; they’re interacting with all our senior executives; it’s a long-term view" Goldberg
"We’ve almost become an adjunct management team for them" Smith
I can't speak to this deal specifically but I'm wondering does your health system have the talent required to remain relevant in what has become a fast paced dynamic environment.
https://www.hcinnovationgroup.com/clinical-it/digital-health-innovation/article/21222926/the-logic-behind-the-strategic-relationship-between-edwardelmhurst-health-and-impact-advisors
There is a limiter on most digital transformation projects and it is culture.
FTA
Denmark has seen a dramatic increase in survival from heart attacks after it began recruiting volunteers and arming some of them with smartphone technology that alerts them to nearby cardiac emergencies and helps them locate automated external defibrillators, or AEDs. The volunteers are then asked to enter residences and perform CPR until an ambulance arrives.
In Denmark, the survival rate for out-of-hospital cardiac arrest has increased from 4 percent to 16 percent in the past 20 years. In the United States, before the pandemic hit, the survival rate stood at 9.8 percent.
Culture will determine the pace at which your health system will move. That is a law of technology projects. It has been proven over and over again.
Now, how do we change culture.
https://www-washingtonpost-com.cdn.ampproject.org/c/s/www.washingtonpost.com/health/an-app-that-swiftly-sends-cpr-volunteers-to-heart-attack-sufferers-has-made-a-big-differences-in-denmark-could-this-be-copied-in-the-us/2021/05/07/97c59cc6-8734-11eb-8a8b-5cf82c3dffe4_story.html?outputType=amp
Just curious. Are we going to house vaccinated and unvaccinated people in different buildings when we come back to work? Are we going to tell the unvaccinated that they have to stay virtual until they get vaccinated?
FTA
Today, we got big announcements from both HIMSS and HLTH about their health and safety plans (for their upcoming conferences)
The big news from each conference organizer was they would both be mandating proof of COVID vaccination to be able to attend the event live. Of course, they’ll both have virtual options for those that don’t want to be vaccinated or can’t be vaccinated.
I go on. Will there be vaccinated and unvaccinated sections of a stadium at events? The NBA may be able to do that, can the local theatre, how about high school orchestra events?
I'm just asking the question.
https://www.healthcareittoday.com/2021/05/17/himss21-and-hlth-to-require-proof-of-covid-vaccination-at-upcoming-in-person-events/
Which is scarier to you, Scripps shutdown hits two-week mark, Finnish mental health patients being ransomed with their private conversations that were hacked, or the fact a a major US pipeline could only be turned back on after paying the ransom?
Scripps FTA
Two independent individuals privy to the current situation inside Scripps said that a decision was made Friday to once again divert stroke, trauma and heart attack cases from Scripps Memorial Hospital La Jolla due to concerns over a recent influx of emergency patients at the facility, one of the largest in San Diego
Finnish mental health hack FTA
At around 4 pm, Jere checked Snapchat. An email notification popped up on his screen. His hands began to shake. The subject line included his full name, his social security number, and the name of a clinic where he’d gotten mental health treatment as a teenager: Vastaamo. He didn’t recognize the sender, but he knew what the email said before he opened it.
A few days earlier, Vastaamo had announced a catastrophic data breach. A security flaw in the company’s IT systems had exposed its entire patient database to the open internet—not just email addresses and social security numbers, but the actual written notes that therapists had taken.
Health System Executive - Is this a top five priority at your health system yet?
https://www.wired.com/story/vastaamo-psychotherapy-patients-hack-data-breach/
https://www.sandiegouniontribune.com/news/health/story/2021-05-14/scripps-ransomware-shutdown-hits-the-two-week-mark
Home, the final frontier, these are the voyages of the modern day health system, to boldly go where no health system has gone before.
I know hospital at home has been around, but now it has been done at scale and is ready to scale even further.
FTA
Mayo Clinic and Kaiser Permanente are investing in Medically Home to expand access to its virtual and in-person care model.
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Medically Home is a virtual and physical delivery model that includes a 24/7 medical command center staffed by clinicians as well as integrations with patients' EHRs and software that supports communication, monitoring and safety system technologies in the home.
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Both Mayo and Kaiser already use Medically Home's care model.
- Adventist Health, ProMedica and UNC Health also use Medically Home's at-home care model.
If this can be done at scale, why are we building new towers? The answer to how many beds a hospital has is tricky, within the four walls or the beds we manage in the home? I believe that will be a major KPI moving forward. Number of beds managed in the home.
This is exciting on so many levels. Same level of quality, safety and outcomes in the convenience of my home.
healthcare #healthIT #cio #cmio #himss #CHIME
https://www.beckershospitalreview.com/digital-transformation/mayo-kaiser-strike-joint-investment-in-virtual-hospital-at-home-model-6-details.html
Why would Boost Mobile be in Telehealth?
FTA
"Boost Mobile truly prioritizes its customers and is creating solutions to meet their needs,"
A significant portion of Boost Mobile’s customers are low-income and may struggle to get access to affordable healthcare. The company’s CEO sees this partnership as a way to provide healthcare to people who need it the most.
"Boost Mobile customers are disproportionately affected by rising health care costs. Boost Mobile is bridging the gap by providing affordable wireless access, and now we want to expand those efforts to address the health care divide," Stephen Stokols, CEO of Boost Mobile, said in a statement.
I don't know about you but that seems like one of the most powerful moves yet around addressing health equities. Telehealth as part of your mobile plan that you are already paying for.
https://www.mobihealthnews.com/news/boost-mobile-s-unlimited-plus-plan-now-offers-telemedicine?mc_cid=88aae2bc6a&mc_eid=a0338ae3e3
Is Patient Centric Interoperability possible? Can we get the full medical record into the hands of the patient?
It would seem that Vaccine Credential Initiative has demonstrated the potential of such an approach.
FTA
In the U.S., the VCI will issue FHIR-enabled COVID-19 vaccine certificates on iOS and Android phones and digital wallets – and paper-based copies with QR codes to help ensure health equity.
He noted that it's "important to describe what VCI is, and what it is not."
It is a voluntary, pro bono effort, using open source, freely-available standards to enable individuals to have vaccination credentials on their mobile device or a paper-based copy, said Anderson.
"It's really about aligning around an interoperable set of open source specifications to empower individuals, have access to those credentials."
You have to love those words, empower individuals to have access to those (vaccine) credentials.
Great work, now let's get to work on the rest of the medical record.
https://www.healthcareitnews.com/news/vaccination-credential-projects-gaining-steam-worldwide
Walmarts Back! Wait, did Walmart ever leave their healthcare ambitions? What are their healthcare ambitions?
No need to guess, they say it in every press release.
FTA
“Telehealth offers a great opportunity to expand access and reach consumers where they are and complements our brick-and-mortar Walmart Health locations. Today people expect omnichannel access to care, and adding telehealth to our Walmart Health care strategies allows us to provide in-person and digital care across our multiple assets and solutions,” said Dr. Cheryl Pegus, executive vice president, Health and Wellness in the release. “Our Health & Wellness mission is to focus on the consumer’s seamless experience and improved health. We are xcited to welcome MeMD employees to the Walmart family, and we are looking forward to together, accelerating health care access across the country.”
What happens to a business when someone gets in between the business and their customer?
It appears to me that Walmart, CVS, Teledeoc, Amazon and others want to get in between healthcare providers and the consumer. What happens after that happens?
healthcare #healthIT #cio #cmio #chime
https://www-pymnts-com.cdn.ampproject.org/c/s/www.pymnts.com/healthcare/2021/walmart-health-acquires-telehealth-provider-memd/amp/
Unstructured data, just sounds like a junk drawer doesn't it? Well it can be and it might be time to become more clear on what resides in your unstructured data.
FTA
Unstructured data is information that does not have any predefined data models or schemata, so it can be difficult for an enterprise to locate and digest. Examples include physicians' notes in EHRs, emails, text files, photos, videos, call transcripts and recordings, and business chat apps.
Unstructured data can make up upward of 80% of data within a healthcare organization – so it's important to be aware of what exists, and not be caught off guard and accidentally share sensitive information.
This article identifies the five nightmares which may reside in your unstructured data. I knew a couple, but didn't really consider all of them until I read this article.
What would you add to the job description for the next Cerner CEO? They may not be asking, but let's go ahead and give them anyway.
FTA
Cerner Corporation on Wednesday announced that it will begin the process of looking for a new chief executive officer, more than three years since current CEO Brent Shafer succeeded the health IT giant's late founder Neal Patterson.
As for Cerner's ongoing electronic health record projects with the U.S. Departments of Defense and Veterans Affairs, Schafer said he was optimistic about both.
The DoD is moving "full speed ahead" on its MHS GENESIS deployments, he noted.
As for the VA – which recently launched a strategic review of its EHR modernization program – Shafer said VA Secretary Denis McDonough has made clear he is "committed to Cerner and this program. We believe this review is analogous to the steps taken by the DoD during their initial go-live.
I believe that Cerner needs to change its culture and focus on the core business. Sure, there will be growth in new areas, but the core has to be strong to enable that growth. What are your thoughts?
RPA represents a significant opportunity to drive a higher level of automation in healthcare. That automation can take mundane tasks and increase the accuracy and efficiency of the process by an order of magnitude while freeing up staff to focus on higher order tasks.
Once you adopt RPA the next step will be to open up the organization to the citizen programmer. The word programmer in the traditional sense is probably not entirely accurate but it will be process owners creating workflows for computers to carry out using tools that are not that disimilar to Microsoft Visio. This unlocks and democratizes the power of RPA. This will bring about new solutions faster and with more frequency. The CIO has to steward this process or risk quality and supportability. The platform should have the right frameworks and guardrails for security and error checking along the way.
The citizen programmer. This isn't new to us. We have physician builder programs, which are similar in their concept. This has been a wildly successful program for many health systems and the low code movement further moves the power to those who know the work the best.
Cyber Carriers are Parked off the coast and they are attacking healthcare. It might be a provocative statement if it weren't true. Consider..
What would we do if a foreign or even domestic group or person were to walk into a hospital or group of hospitals and walk down the hall to the HIM department and set fire to all the records completely destroying them. How about once they were done they where to head over to the data center and kick on the sprinkler system making the computers nothing more than paper weights. Then they walk out the front door.
Well it is happening and it is happening with more frequency and to bigger targets.
Imagine the next time you go to your health system to find out that all your medical history is gone. Records, Images, all of it.
Today we go through the most recent breaches in healthcare and it would indicate that someone has declared a cyber war on healthcare.
I may not own my patient record legally, but I want joint custody. I want to be able to decide who has it, where it is stored, who can use it on my behalf and who can sell it, anonymized or not. Am I being unreasonable?
National Patient ID is another step away from this IMHO. Don't worry your little head, we will take care of your medical record for you.
FTA
Patient ID Now, a coalition of more than 40 healthcare organizations, released a framework this week aimed at creating a national strategy around patient identification that protects individual safety and security.
In the framework, the coalition calls on the federal government to closely collaborate with the private sector and with other public health authorities in working toward the goal of accurate patient identification.
"The framework lays the foundation for a national strategy that saves lives, while protecting a patient's choice and privacy rights," Wolf added.
Why would I question the wisdom of the masses? Security, Choice, Privacy and if that weren't enough because a bad working premise leads to bad solutions.
I'm the only constant at the point of care. Me, the patient. Why don't you trust me to handle my medical record.
healthcare #privacy #healthIT #CIO #CMIO #CHIME #HIMSS
Round 2 of the FCC Covid-19 Telehealth Program makes an additional $249.95M in funding available to healthcare organizations for reimbursement of telecommunications services, information services and connected devices enabling telehealth expansion. The first thing you need to know is that the window to apply for the funding this go-round is a short one. You must apply by May 6, 2021.Today, all you need to know to get going.
Is Telehealth fading?
The numbers for health systems show that telehealth has reached a new plateau which is far above what is was pre-COVID and fare below what is was during Q2 of 2020. So we are establishing a new norm, but in what direction is that norm going?
FTA
Teladoc's first-quarter revenue reached $454 million, jumping 151% from $181 million a year ago.
Despite a historically weak flu season, the telehealth giant delivered 3.2 million virtual visits in the first quarter of 2021, up 56% compared to the first quarter in 2020.
The number of consumers enrolled in more than one chronic care program tripled year over year, which indicates users are choosing Teladoc Health to meet broader health needs beyond urgent or episodic issues, according to company executives.
If Teladoc is any indication it would seem like the demand is there for a well thought out comprehensive telehealth strategy from a health system.
healthcare #heatlhIT #telehealth #cio #cmio #chime #himss
Who wanted to know how much their healthcare was going to cost or quality before they had a procedure? RIP, price transparency for healthcare?
Although the article says the Biden admin won't pull the plug on price transparency, it essentially says, he's pulling the plug on price transparency.
FTA
And while the Biden administration will continue price transparency initiatives, they probably won't drive its healthcare agenda, experts said. Biden's administration is likely more willing than its predecessor to pursue other legislative or regulatory changes to rein in healthcare costs, including price setting.
The main argument is that it's too hard to track and doesn't reveal anything that would change behavior. That is correct. It wasn't designed to change the behavior of the patient yet, it was designed to change the system to accept an engaged patient who can respond to price.
We can't measure each step in changing bureaucracy on it's own, it has to be measured as progress towards the end game. An engaged patient the knows price and quality and can choose their provider accordingly. Just a thought.
healthcare #healthIT #healthcarereform #cio #cmio
So what is the problem with our marketing?
Our message is confusing. We have the wrong messengers - many of which have chosen to side with political objectives which are divisive in today's environment, and we have don't speak with respect to certain parts of our community.
But let's get real for a second, we aren't answering the buy questions. People want to know why to buy coke and pepsi, and they want to know why to get a vaccine. Because we said so is the worse way to get a child to do something and it is even less effective with adults. Because the science said so is not much more effective. Answer the question, when will I get to stop wearing a mask? When will I get to go on a cruise or walk through Disney Land without a mask? How much of my normal life in the pre-COVID era will I be able to retain? Don't look down your nose at this, understand that this is how marketing has worked for centuries. Consider it the science of marketing and it's not going to change. Now, solve the problem at hand. figure out how to get 80% of America Vaccinated.
Onward
Cerner Corporation will provide life insurers access to 54M+ patient records via MIB. Outraged?
But before we do that, let's check out a few lines from the article to figure out who we should be outraged at.
FTA
MIB was already offering access to patient records via Epic and Meditech, said the company.
MIB's EHR partnerships aim to allow life insurers to accelerate policy underwriting for applicants who give express consent, according to the company's website.
The new partnership follows Cerner's announcement this past month that it was collaborating with New York Life to provide secure access to EHRs with patient consent.
Just a day later, Cerner's EHR competitor Epic announced that it had entered the "next phase" of its connectivity collaboration with Humana, geared toward streamlining prior authorization and claims processing.
I think a question to consider is who controls the medical record and in this case the patient has to give consent. So I guess we should be outraged at the patients. Wait?
healthcare #healthIT #cio #cmio #interoperability #chime #himss #medicalrecords
https://www.healthcareitnews.com/news/cerner-will-provide-life-insurers-access-54m-patient-records-mib
Is October 2022 on your calendar yet? Beyond being my birthday month, it is also when the Information Blocking rule goes to the next set of data, unstructured data.
FTA
As of April 5, 2021, healthcare providers, certified health IT developers, and health information exchanges (HIEs) needed to abide by the information blocking regulations. Yet, Tripathi wants healthcare organizations to look at the larger picture, with several compliance dates on the horizon within the next 18 months.
In 18 months, the floodgates will open, making healthcare organizations responsible for sharing that structured data as well as some unstructured data, presenting a bigger challenge, Tripathi said.
Wouldn't it be great if we didn't fight this or procrastinate but rather build out the framework and establish a core set of partners who use the data on behalf of our patients and community to further health goals?
A man can dream.
cio #cmio #healthIT #healthcare #chime #himss #interoperability
https://ehrintelligence.com/news/amp/onc-leader-tripathi-offers-tips-for-interoperability-rule-success
Have you seen innovation theatre? Have you participated in Death by Pilot?
I believe this is prevalent in healthcare. Today we look at two stories.
Livongo founder says the time for 'piloting' is over - HeatlhcareITNews
Innovation theatre killed my company: lessons from Ernit - Sifted.EU
FTA
The way Tullman sees it, we're at a pivotal moment in digital health.
"I believe the next 18 months will define the next five years," he said. "If you're not moving now, you've got to stop piloting. You've got to stop studying. You've got to jump in," he said.
FTA
“By the end I was a pilot master — I knew exactly how to sell a pilot to a bank. We could have built a business just out of doing pilots — but that’s obviously not what we had set out to do, says Nielsen.
“Corporate innovation theatre was part of a pattern that led to our downfall,” Nielsen says.
You know when you finally hear a concept that gets connected to something you've been seeing and experiencing for years and everything starts to come into focus. That was the concept of innovation theatre for me.
Have you seen innovation theatre or death by pilot in healthcare?
https://www.healthcareitnews.com/news/livongo-founder-says-time-piloting-over
https://sifted.eu/articles/innovation-theatre-killed-company/
What score do your nurses give for EHR usability?
What works? What doesn't Work?
FTA
A study published this week in the Journal of the American Medical Informatics Association found that more favorable electronic health record usability scores are associated with lower odds of burnout – and those usability scores have tanked.
Researchers found that among 1,285 nurses who responded to a November 2017 survey about usability and burnout the mean nurse-rated EHR usability score was 57.6.
The research team categorized this with a grade of "F."
EHR usability has been found to be a source of frustration for physicians, but less is known about perceived usability among nurses. The study team – comprising researchers from the Yale School of Medicine, the Mayo Clinic, the University of Virginia School of Nursing, the American Nurses Association and the Stanford School of Medicine – sought to change that.
The Arch Collaborative gave us all some guidance on this. A say in the build. A way to customize the environment. Better training to name a few.
All progress starts with intentionality. Make it a priority, fund the priority, staff the priority, and measure progress. Are we doing that in this case?
Waiting for reimbursement at parity for Telehealth to be extended? Optum and United Health aren't. Kaiser isn't. Amazon Care isn't.
Is it time to explore a model that will sustain this essential part of the care delivery model?
FTA:
UnitedHealth subsidiary Optum has launched a new virtual care product. OptumHealth's CEO says the software, Optum Virtual Care, is now live in all 50 states.
According to a transcript of an April 15 earnings call, executives from both UnitedHealth and Optum said the software aims to integrate physical care, telehealth, home care and behavioral care.
"What will really differentiate our product to those that we serve is the ability to offer virtual solutions," he said.
"But then, if necessary, immediately connect them to a live bricks-and-mortar solution ... for more complex or thorough care, as well as identifying and triaging both physical and behavioral healthcare needs and offering comprehensive behavioral healthcare," continued Decker.
This is another way for new entrants to get in between health systems and their potential patients and potentially direct their care in another direction. If I were a Healthcare CEO, I think I'd want to avoid that. Thoughts?
Can you imagine doing an EHR rollout with Government oversight? The job is hard under normal circumstances, this places the project in the difficulty level of double black diamond.
The U.S. Department of Veterans Affairs rollout is taking a pause to evaluate first site challenges. This is normal operating procedure. Do a site, evaluate, start the optimization of the build and training to address first site shortcomings.
What were some of the challenges?
FTA
Complaints included prescription errors and unsatisfactory patient portal functionality, along with added stress for providers – in addition to, as reported at the hearing, more than 240 patient safety concerns.
Not all problems are the same. Prescription errors and patient safety concerns are potentially critical errors that have to be addressed before moving on. An unsatisfactory patient portal is a problem at most medical systems across the country. Added stress to providers is a concern, but every EHR rollout causes stress to providers so the question becomes is it undue stress. Are there build deficiencies that can be addressed to reduce the stress.
A pause is good. A stop is likely unwarranted. Political rhetoric is unhelpful.
healthcare #healthIT #cio #cmio #chime #himss
What do you think it communicates to patients when their health system tries to hide the price of care? Just curious.
CMS issued new guidance on Price Transparency.
FTA
Hospitals are required to provide "clear, accessible pricing information online," according to CMS, and the Hospital Price final rule mandates all machine-readable files and their contents be "accessible without barriers" and "searchable" for consumers. On the new guidance released on Github, CMS says they expect hospitals to comply with these requirements
In early February, 65 of the 100 largest hospitals in the U.S did not comply, according to research by Health Affairs. Many did not put out any files or provided broken links to databases.
On the platform experts are answering questions and providing examples of file layouts and data displays compliant with current price transparency regulations. Prior to the guidance some files were being tagged with code written to keep search engines like Google from indexing names and prices listed on hospital websites. The Wall Street Journal first reported that hundreds of hospitals embedded this code into their sites so that web crawlers could not pick it up, making it difficult for consumers to access.
Think we will get better compliance this time around?
Let's pretend that healthcare is a consumer business. What do we want from a healthcare provider?
I'm an employer who offers insurance to my staff. Here is what I think would be interesting. A Health Partner. Someone that can provide me access to a clinician 7x24x365 via telehealth within 60 minutes with escalated service available. I want someone that is going to actually put my medical record to work for me and take in additional data from whatever devices we determine make the most sense for me and my health goals. I want to know it is being reviewed and put to work for me. It can be machines that is culling the information but in the end I want a clinical partner who is looking at it and making sense of it for me. There are other things but this is what I'm fixated on today.
I love what Mayo Clinic is doing. They are paving the way for a future where I'm finally being monitored more than my car. The data is being reviewed by sophisticated algorithms with integration into the workflow. These are the foundational elements for a truly consumer centric health experience. IMHO.
What do you want from your healthcare provider?
Is this good for healthcare. Let's see.
- The number of vendors I have to deal with is one less.
- Nuance has the money to develop clinical vocabularies quicker.
- Microsoft adds a power set of capabilities to it's cloud offerings
- Both are already good partners in healthcare and understand the business.
Only downside I can come up with is that the annual Microsoft Licensing costs are going up.
Perhaps I'm not seeing the whole picture, but I really like what I am seeing.
What is your take?
How important are chips to healthcare? It turns out, pretty important. We are starting to hear of lead times increasing significantly for all sorts of chip based equipment. While the article isn't healthcare specific, the situation will not be isolated.
FTA
Broadband providers are seeing delays of more than a year when ordering internet routers, becoming yet another victim of chip shortages choking global supply chains and adding challenges for millions still working from home.
Their supply chains have become a headache because sharp coronavirus manufacturing shutdowns a year ago were exacerbated by a prolonged surge in demand for better home broadband equipment, said Karsten Gewecke, head of European regional business for Zyxel Communications Corp, a Taiwan-based router-maker.
Since January, it’s asked customers to order products a year in advance, he said, because the lead time for components like chips from Broadcom Inc. doubled to a year or more since then. Zyxel is a major supplier of routers, with customers including Norway’s Telenor ASA and Britain’s Zen Internet.
It turns out that we've dealt with this before. I share from my experience on how we've addressed this before and the mistake you don't want to make.
healthcare #cio #cmio #healthit #chime #himss
https://www.bloomberg.com/news/articles/2021-04-08/next-victim-of-chip-shortage-will-be-your-home-internet-router
What is Google doing in Healthcare? Google appears to be trying to make sense of the medical record for clinicians and patients. Making it more accessible and usable.
FTA
After 13 years, Google is coming back for patient health records. The tech giant has launched an early user feedback program aimed at exploring how patients might want to see, organize, and share their own medical record data.
The work could inform the creation of a consumer-facing medical records tool along the lines of Apple’s Health Records app.
The move follows Google’s other recent health records work in Care Studio, a search tool that assists clinicians with navigating patients’ medical records. Earlier this month, the tech giant named Beth Israel Deaconess Medical Center its second hospital partner, joining the hospital chain Ascension as part of the pilot program.
Keep an eye on the Big 4, Apple, Amazon, Google and Microsoft. They are being more thoughtful and measured in approaching healthcare these days. Explore partnerships but always remember the history and lineage of your partners.
healthcare #healthIT #cio #cmio #chime #himss
https://www.statnews.com/2021/04/09/google-health-records-app-care-studio/
https://www.statnews.com/2021/02/23/google-project-nightingale-care-studio/
Do you know what Information Blocking is in context of the 21st Century Cures Act? Is your health system compliant?
If this recent survey is any indication, you don't and you may not even care.
FTA
70% of participants in the Life Image survey said they were aware of the rules going into effect, up to half reported noncompliant practices – including charging patients fees to obtain records or sharing records via paper or CDs.
Nearly half of respondents said they had either not made any changes or did not know how to ensure their facility met requirements.
Two-thirds of the healthcare organization said they still used paper for healthcare data, and 32% used CDs.
And 39% did not know they risked civil monetary penalties for information blocking practices, and 15% currently charge $25 or more for patients to obtain records.
Nearly half – 48% – said they were not aware of practices that would be considered "information blocking."
Patient centered interoperability is the single most important advancement in health IT in the past decade. This is law by way of the 21st Century Cures Act and clarified in rules drafted by ONC.
Do we really not know?
healthcare #healthIT #cio #cmio #chime #himss
We all know our iPhones are tracking us right? Well, this Wall Street Journal article explains how and the changes to iOS 14.5 bring those activities out of the dark.
FTA
Wait, apps are tracking me?
Oh, yes, apps have been tracking you. You know how you may search for something on one website and then the ad for that product can follow you around the web? Well, instead of using web-browser tracking tools like cookies, iPhone apps tend to use a secret string of numbers on your phone. It’s called the IDFA—Identifier for Advertisers—and is used for tracking and identifying what you do in apps and across apps. (Android has something similar.)
This article goes onto explain the new options available on your iPhone that allow you to control who gets access to the IDFA. We discuss on todays episode of Today in Health IT.
healthcare #cio #healthIT #cmio #ciso #chime #himss
https://www.wsj.com/articles/iphone-apps-asking-to-track-you-answers-to-your-ios-14-5-privacy-questions-11617800400
History reveals the next move for Amazon Care.
I read some research by Chilimark yesterday that would be spot on if Amazon Care was going direct to consumer. Here are some of their findings.
FTA
- Today, Amazon Care is surprisingly limited. To really dominate the space, Amazon needs to take a cue from Teladoc and other virtual care platforms offering comprehensive remote monitoring and health coaching.
- Amazon is betting consumer experience will be enough to bring in users.
- The telehealth bubble is popping, and that’s good. The investments and valuations driven by COVID and 2020 telehealth volume were overheated. If visit volumes really did peak last summer and continue to decline closer to our predicted baseline of ~20 percent of all visits, telehealth is going to be a tough, crowded market by this summer.
I don't believe that retail is the model they are following. I believe it is the model for AWS which I talk about on Today in Health IT.
https://www.chilmarkresearch.com/amazon-makes-their-move-into-virtual-care/
The Health Evolution Forum has put out a document on increasing vaccine uptake in diverse communities that is worth a look.
FTA
Based on early data from 26 states, Black and Hispanic Americans are getting vaccinated at approximately half and one-third the rate of white Americans respectively. This is true even after controlling for the demographic makeup of health care workers, who were first in line to receive the vaccine. Meanwhile, Black, Indigenous, and (other) people of color (“BIPOC”) are contracting COVID-19 at nearly twice the rate, being hospitalized for COVID-19 at nearly four times the rate, and dying from COVID-19 at nearly three times the rate as white Americans.
Disparities in vaccine uptake stem from both lower confidence in and less access to the COVID-19 vaccination.
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They go on to layout a 10 step process for Healthcare CEOs to address this challenge.
http://www.healthevolution.com/2021/2021-Forum-Increasing-Vaccine-Uptake-Diverse-Communities-CEO-Guide.pdf
I believe that patient initiated interoperability will be the single biggest driver of innovation. That starts today with the advent of the information blocking rules.
Innovators that can gather consumers and provide them a valuable service that utilizes their health record will be granted access to that information by the patient. The health systems and payers in the future will have to comply or risk significant fines.
What will the patient do? What will the innovators come up with? I have no idea, but I do know that the potential is there for exciting innovation.
Are there challenges. You bet. The scope is daunting to the EHR providers and systems. some definitions need some clarity according to some of the participants. But in the end, the patient has just been made the locus for information sharing around their health record.
Should be fun to watch.
Is there a non-EMR centric approach to designing and building a Unicorn in Health IT? Sean Lane with Olive would like to find out.
This has been the premise of the Olive leadership for a while. Well, now they've raised 50 million to find out if it will work.
There isn't much information out there on Circulo the startup that will live on Olives tech, share a CEO and have as its mission to change the way payers, providers, patients and taxpayers experience Medicaid.
It's a greenfield approach built on automation, intelligence and technology connection to eliminate waste, reduce denials and provide near instant payments to providers. The goals are modest for this year but the ambition is big for the future.
I’m gong to keep an eye on this one. I love the concept, believe in the way it is being brought together and can see how the connectedness between payer / provider / and patient can lead to great benefits for all involved in this model.
What are your thoughts?
healthcare #cio #cmio #himss #chime #healthIT
Of course Google didn't Acquire Epic. It's April 1st again, time for marketing departments around the world to do their best to exercise their talents of "Made you look" which they almost perfected on the playground as 8 year olds.
Today we continue on with our look at changing work trends and what managers have to do to adjust to the new reality of hybrid work.
This is a great article from the Microsoft people team. It covers what is working and what isn't . It covers onboarding and how that process has changed.
Great article check it out.
https://www.cnbc.com/2021/03/30/microsoft-message-to-managers-after-decline-in-team-connections.html