Connecting the Dots: Recent Episodes
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Richard Mainwaring, MD, has been a pediatric cardiac surgeon since 1990 and has been a faculty member at the Stanford University School of Medicine since 2003.
During Dr. Mainwaring’s career as a surgeon, he has contributed to this specialized field of surgery in many realms, including clinical medicine, basic science research, and publications. Dr. Mainwaring is a member of all four professional thoracic surgical organizations, including the American Association of Thoracic Surgery, Society for Thoracic Surgeons, Western Thoracic Surgical Association, and the Southern Thoracic Surgical Association and is also a member of the American College of Surgeons and Congenital Heart Surgeons' Society.
In 2012, the congenital cardiac surgery fellowship program at Lucile Packard Children’s Hospital (LPCH) received accreditation from the Accreditation Council for Graduate Medical Education. This program is one of 17 accredited congenital cardiac surgery training programs in the US. Dr. Mainwaring has been program director at LPCH since its inception and is currently Chairperson of the Congenital Thoracic Surgical Directors Association. Dr. Mainwaring teaches intra-operative management and surgical technique to the congenital cardiac surgery fellows.
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Margie is an organizational effectiveness and Lean Thinking / Continuous Improvement teacher and coach. For over thirty years, she has helped executives and senior leaders recognize their changing roles and responsibilities in complex systems. By providing frameworks for thinking and learning, and evidence-based structures for practice, she supports leaders in identifying and developing appropriate behaviors and skills for leading and creating an organization filled with competent, confident problem solvers.
For eighteen years, Margie worked as a global internal consultant for Ford Motor Company at all levels within the organization - from team leaders to the COO - in Product Development, Design and Manufacturing.
Since 2005, Margie has worked in a variety of leading service and manufacturing industries, including healthcare, PreK-12 education, distribution, food service, and transportation/mobility. Her work has included university programs in areas of leadership development, Lean Thinking, and organizational learning. Margie’s ongoing community work focuses on issues of hunger relief and land conservation.
Clients invariably learn to appreciate Margie’s ability to quickly assess leadership qualities, identify issues of misalignment among management, and recognize disconnects between agreed to policies and principles and actual daily behaviors. She embodies the belief that intentional, balanced focus on both the social and technical components in complex systems is essential for long-term effectiveness of any improvement efforts.
Margie holds a Bachelor of Science Degree in Education from Butler University, Indiana (USA), and a Master of Science Degree in Education from Indiana University (USA).
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DJ Mitsch, CEO, MCC is a pioneering executive coach, healthcare leadership educator, entrepreneur, and thought leader who helped shape the coaching profession over three decades. A former broadcast industry executive and Founder of The Pyramid Resource Group, she was among the early innovators to scale coaching for organizations and served as the sixth president of the International Coach Federation. Founder of Healthcare Coaching Institute, DJ works together with physicians, executives, faculty, and healthcare leaders to develop coaching competencies that transform cultures and strengthen wellbeing. Her work bridges leadership, human development, coaching, and consciousness in times that demand adaptive change leadership from everyone.
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Charles is the Founder & CEO of Ideation, a firm that helps brands scale their vision
through strategic clarity and smart brand execution that produces measurable results.
For years, Charles has worked with clients across industries including technology, legal,
financial services, venture capital, sports and entertainment, healthcare, nonprofit,
academics, and public institutions.
He is a trusted advisor to top executives at leading organizations, guiding them
through the complexities of innovation, brand building, and sustainable impact.
Beyond his advisory work, Charles is passionate about helping others achieve their
dreams while building a life that makes a positive impact in our world.
Charles is also the author of two books with Wiley Publishing: “Design Your Good Life”
and “Good Idea. Now What?”
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Colin M. Fisher, Ph.D. is a professor, author, speaker, and occasional jazz trumpet player. He is the author of The Collective Edge: Unlocking the Secret Power of Groups, which has already been translated into eleven languages. His academic research on group dynamics, creativity, improvisation, and leadership has been published in the field’s top academic journals and featured in prominent media outlets, such as BBC, The Conversation UK, The Daily Mail, Financial Times, Forbes, Fortune, Harvard Business Review, MSN, Next Big Idea Club, NPR, Psychology Today, Times Radio, and The Times. He is also a sought-after keynote speaker for businesses, governments, and non-profit organizations around the world.
Colin is an associate professor and Ph.D. Programme Director at University College London's School of Management. He received his Ph.D. in Organizational Behavior from Harvard University. In his prior career as a jazz trumpet player, Colin was a long-time member of the Either/Orchestra, with whom he toured extensively and recorded several critically acclaimed albums. Originally from Redmond, Washington in the USA, he now lives in Northeast London with his wife and two children. He can sometimes be found performing at jazz jams throughout London.
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Anna Pessah leads The North Valley Way, the operating system at Kaiser Permanente in the North Valley Service Area. Anna is an industrial engineer from the University of Michigan and she is an ICF-certified coach. She brings a blend of systems thinking, operational improvement, and leadership development to her work. She is known for keeping things clear and practical, helping leaders generate insight, turn goals into action, and build habits that stick.
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Rebecca Hinds is the bestselling author of Your Best Meeting Ever and a leading expert on work transformation and the future of work. Rebecca earned a B.S., M.S., and Ph.D. from Stanford University. In 2022, she founded the Work Innovation Lab at Asana, a first-of-its-kind think tank that conducts actionable research to help leaders and organizations navigate the growing challenges and changes of work. In 2025, she founded the Work AI Institute at Glean, where she leads cutting-edge research on how AI is reshaping work. Rebecca's award-winning research and insights are consistently featured in places like Harvard Business Review, The New York Times, The Wall Street Journal, Forbes, Inc., and Time. Rebecca is a co-instructor for the CNBC Make It course, How to Use AI to Be More Successful at Work, and a columnist at Inc. and Reworked.
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Craig Earley serves as the COO at Baptist Memorial Hospital - Memphis. In this role, Craig provided strategic leadership across numerous ancillary and clinical service lines, driving improvements in coordination, efficiency, patient experience, and employee engagement. His leadership contributed to meaningful reductions in test turnaround times and length of stay, as well as record-high outpatient satisfaction scores.
In May, Craig will become the CEO and Administrator of NEA Baptist Hospital in Jonesboro, AR.
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Fabrice Bernhard is the co‑founder and Chief Technology Officer of Theodo Group, a global technology consulting firm he co‑founded in Paris in 2009. Under his technical leadership, Theodo has grown rapidly by combining Lean principles with modern software engineering to help organizations build scalable, resilient digital capabilities. Fabrice is a recognized thought leader in Lean Tech, advocating for the application of Toyota Production System principles to software development and technology organizations. He is a frequent speaker and writer on continuous improvement, learning cultures, and human‑centered technology, and is a co‑author of The Lean Tech Manifesto. His work focuses on enabling teams to deliver value faster while empowering people through better systems and smarter use of technology.
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Graham Allcott is an author, speaker, and entrepreneur. He is the author of multiple books, including the global bestseller How to Be a Productivity Ninja, How to Have the Energy, and How to Fix Meetings. His latest book, KIND: The Quiet Power of Kindness at Work, focuses on why organisations with kinder, more human-centred cultures are ultimately more successful.
He is the founder of Think Productive, which since 2009 has been a professional development go-to for a variety of companies, including Amazon, British Airways, Disney, eBay, the British Red Cross and many more – and with offices in the UK, USA, Canada, Australia, New Zealand, the UAE and the Netherlands.
Earlier in his career, Graham was the co-founder of Intervol (an international student volunteering charity), the Chief Executive of Student Volunteering England, the Head of Volunteering at the University of Birmingham, and an advisor to the UK Government on youth volunteering policy.
In his spare time, Graham is a DJ, with a leaning towards jazz, rare groove, and electronic music. Despite an intolerance of failure elsewhere in his life, he is an Aston Villa season ticket holder and an avid follower of the Toronto Blue Jays baseball team.
Sign up for Graham's weekly email, "Rev Up for the Week" by visiting his website www.grahamallcott.com.
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Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction projects like a 90,000-square-foot patient tower, and enhanced operations across different sectors.
With a primary focus on the healthcare industry, Lavon has worked with clinical leaders to combine the Institute of Healthcare Improvement’s teachings on quality with A3 thinking and key project management principles. She’s a practitioner, teacher, and coach in the field of A3 thinking and holds certifications in both Project Management (PMI-PMP) and Six Sigma Green Belt.
In addition to instructing and coaching for the Lean Enterprise Institute, she teaches graduate coursework at The Ohio State University. Her educational background includes a Bachelor of Science in Public Health from the University of North Carolina at Chapel Hill and a Master of Science in Healthcare Administration from Oregon Health & Science University.
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Jennifer Katongole is a continuous improvement coach and facilitator based in Kampala, Uganda, working with Medical Teams International. With over 15 years in the nonprofit sector across Africa and the United States, Jennifer blends Lean and Kata thinking with facilitation to help teams break down silos, focus on what matters most, and deliver life-saving care in even the toughest environments.
Through the teams she coaches, Medical Teams International has found practical ways to reach hard to access communities. From using donkeys to deliver nutrition supplies to remote villages, to redesigning blood donation systems in refugee camps, these improvements expand access, strengthen health systems, and save lives.
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- CME credit is available for up to 3 years after the stated release date
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Dr. Marcia Reynolds, Master Certified Coach and Neuroplastician, is passionate about coaching leaders to engage in powerful conversations that connect, influence, and activate change. She has coached leaders, delivered leadership and emotional intelligence programs, and spoken at conferences in 47 countries. She has also presented at many universities including Harvard Kennedy School and Cornell University on the unique challenges and needs of today’s leaders in the workplace.
Marcia is a pioneer in the coaching profession. She was the 5th global president of the International Coaching Federation, is recognized in the ICF Circle of Distinction and recently was awarded an ICF Impact Award for her work in creating a successful coaching culture with AEON Vietnam. She also teaches Coaching Skills for Leaders in organizations and government agencies and consults with many global organizations on how to increase engagement and productivity by establishing coaching cultures.
Before launching her own business, she led training organizations for three healthcare and technology corporations for 16 years before starting her own coaching business. Her greatest success came from designing the culture change program for a multinational semiconductor corporation facing bankruptcy. Within three years, the company turned around and became the #1 revenue producing US IPO in 1993.
Excerpts from her 6 books including the international bestseller, Coach the Person, Not the Problem 2nd Edition, interviews, and articles she has authored on leadership and coaching have appeared in many places including Harvard Communications Newsletter, Fast Company, Forbes.com, Psychology Today, and The Wall Street Journal and she has appeared in business magazines in Europe and Asia.
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For the last 20 years Rami serves as the CEO of Goldratt Group the largest global consultancy specializing in Theory of Constraints (TOC). Goldratt Group was founded by his father, Dr. Eliyahu Goldratt, with a mission to support managers in achieving breakthrough results. Rami has consulted a wide array of industries worldwide and is considered one of the most influential leaders in the TOC body of knowledge.
Ajai is heading Goldratt Consulting North America operations overseeing the solution design of its largest TOC consultancy engagements. Working closely with Dr. Eliyahu Goldratt to develop the TOC application for multi-project environments and applying the method with multiple companies across industries, Ajai has since become known as one of the world’s leaders in this field. He is the winner of the prestigious Fulkerson Prize awarded by the Mathematical Programming Society and the American Mathematical Society.
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Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster. She is happiest when she gets to learning something new, and you can find her at usablelearning.com.
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- CME credit is available for up to 3 years after the stated release date
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Koreen Pagano, Co-Founder of Rising Tide Cooperative, is a globally recognized executive with deep expertise in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. Koreen previously founded Tandem Learning, where she pioneered immersive learning through virtual worlds, games, and simulations. She has since held product leadership roles at Lynda.com, LinkedIn, D2L, Degreed, and Wiley. In her current role, Koreen advises on AI and skills transformation initiatives in companies large and small. Koreen is a seasoned international speaker and author of two books, Immersive Learning and Building the Skills-Based Organization. She lives in Carpinteria, CA where she raised her seven (now adult) children with her adventure partner, John. Koreen is a certified Master Gardener and helps run the family business, Night Owl Ciderworks.
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Recently recognized as a 2025 Top 50 Leadership and Management Expert by Inc., Bob Chapman is very intentional about building a better world. Bob Chapman is very intentional about building a better world. Chapman is Chairman of the Board and former CEO of Barry-Wehmiller. When he became chief executive in 1975, Barry-Wehmiller was a struggling $18 million business.
Today, Barry-Wehmiller is a $3.6+ billion global platform of industrial and packaging automation, professional services and life sciences technology that Chapman transformed by applying a unique blend of strategy and culture. It is combination of 150+ acquisitions and 12,000 teammates in 28 countries.
Chapman’s journey from traditional management to “Truly Human Leadership” inspired his WSJ best-seller, "Everybody Matters: The Extraordinary Power of Caring for Your People Like Family", which has sold 110,000+ copies and is available in seven languages. A revised and expanded version of the book was released in 2025.
During his 50 year career as CEO of Barry-Wehmiller, Chapman was named the Tharseō CEO of the Year by the Society for Human Resource Management (SHRM), the #3 CEO in the world by Inc. and a leading Social Capital CEO by International Business Times.
Chapman's leadership philosophy is also profiled in his TEDx Talk and a Harvard case study, now taught in more than 70 business schools. Chapman is also focused on bringing these principles to education through initiatives with Fordham University, other business schools and several secondary education institutions.
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Jim Lancaster is the CEO and owner of Lantech, LLC. The company has sales and manufacturing headquarters in Louisville, Kentucky, along with sales and manufacturing facilities in The Netherlands, sales and service operations in Australia and China. Lantech manufactures packaging and material handling machinery, including stretch wrappers, conveyors, and case forming machinery. This machinery is sold worldwide through a distributor and partner network or directly to large consumer goods companies such as Procter & Gamble, Lever Brothers, Nestlé, Miller Brewing, and Pepsi. Annual gross sales exceed $200 million and the company employs approximately 650 associates.
Before joining Lantech, Jim worked in the financial industry with Catalyst Energy in New York City. In 1990, Jim joined Lantech as a Sales Manager in the Custom Machinery Group. After several promotions, he became President/CEO in 1995.
Lantech is known as the leader in stretch wrap technology and innovation, as well as Case handling equipment. Lantech is also one of the earliest companies to implement the Toyota Lean Principles, as chronicled in Lean Thinking by James Womack, the Harvard Business Review and other publications. Jim has been leading the Lantech Lean Journey for the past 25 years
Jim personally supports and advocates for improved education in Louisville, through his longtime involvement and board Chairman position at Jefferson Community and Technical College as well as involvement in numerous entities with Jefferson County Schools and with many other educational related efforts.
• Member and former Board Vice Chair of Impetus
• Former Trustee Chair and Administrative Council Chair at Christ Church United Methodist
in Louisville.
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Bruce Schirmer, MD, has been on faculty at the University of Virginia since 1985 and serves as the Stephen H. Watts Professor of Surgery, the vice chair of the Department of Surgery, the division chief of general surgery and director of the surgery nutrition support service. Previously, he was the program director of surgery for 17 years. Schirmer has been a director of the American Board of Surgery, and is a past-president of the Society of Gastrointestinal and Endoscopic Surgeons (SAGES), the American Hepato-Pancreato-Biliary Association (AHPBA), the Society of Clinical Surgery, the Fellowship Council, the SAGES Foundation, and the AHPBA Foundation. In addition, he was the vice president of the Society for Surgery of the Alimentary Tract and the founding president of the ACS Bariatric Surgery Centers Network Committee. Schirmer is a governor to the American College of Surgeons (ACS) and serves as an editorial board member of six surgical journals.
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- CME credit is available for up to 3 years after the stated release date
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Dr. Anthony Howard, often referred to as the 'CEO Whisperer', is a philosopher, writer, entrepreneur, and acclaimed business mentor with twenty years of global experience. As a guide for CEOs across business, government, and civil society, he facilitates personal and organisational transformations, fostering a shift from instrumental values to virtue and transcendental values.
Anthony is the CEO & Founder of both The Confidere Group, where he leads a team of seasoned executives who provide independent counsel to Chief Executives in large publicly traded companies, private organisations, and associations, and The Socratic Leader Academy, which is on a quest to foster new models of leadership that promote the conditions for a new Renaissance.
He has engaged in reflective conversations with hundreds of leaders and influencers across various sectors over two decades. These dialogues have enriched his global perspective and deepened his insights on leadership, and the environments in which leaders operate, equipping him to guide his clients towards sustained exceptional performance.
Drawing from his extensive coaching, consulting, and dialogues with leaders worldwide, Anthony's writings and speeches cover a variety of domains, primarily focused on leadership, trends, and navigating change in the current era. His book, Humanise—why human-centered-leadership is the key to the 21st century, is a direct outcome of these global leadership conversations. His groundbreaking PhD research, which introduced a new model known as Personalist Leadership, significantly amplified his influence in the field. Currently, Anthony continues his academic research as an Adjunct Associate Professor in the School of Philosophy and Theology at the University of Notre Dame (Australia).
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- CME credit is available for up to 3 years after the stated release date
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Andrew Baughen teaches ethics at Bayes Business School and researches the intersection of faith and work with an emphasis on worldview and generative business. He leads the Soulful Enterprise project that develops fresh ways of seeing the whole value of business and runs Soul Factor talks explore the distinctive of work rooted in Christian faith. His latest book is called A Life’s Work. How to find meaningful value in everyday work. Andrew is an Associate Minister at St Mary Woolnoth and Anglican Chaplain at City St. George’s, University of London. He is married to Rachel and has two daughters and three grandchildren. He enjoys photography, cycling and eating dessert.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster. She is happiest when she gets to learning something new, and you can find her at usablelearning.com.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology.
He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His forthcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance," will be released by Harvard Business Review Press in 2025.
Zach works with hundreds of organizations worldwide to forge purposeful leaders who enable mattering, motivation, well-being, and performance. Some of his clients include the U.S. Army, USA Wrestling, J.P. Morgan Chase, Delta Airlines, Marriott International, The Government of Canada, and The National Park Service.
He also serves as one of author Simon Sinek’s “Optimist Instructors.”
Zach earned his Ph.D. in organizational development from Colorado State University where he serves as a Research and Teaching Fellow in the Department of Psychology's Center for Meaning and Purpose and as an Instructor in the Organizational Learning, Performance, and Change program.
His research on meaningful work has been awarded by The Association for Talent Development, The Academy of Management, and The Academy of Human Resource Development.
Zach lives in Fort Collins, CO with his wife, two sons, and two adopted dogs.
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- CME credit is available for up to 3 years after the stated release date
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Steve Nicoll is a trusted business excellence coach who helps turn bold ideas into lasting change. With decades of cross-industry experience, he’s known for bridging strategy and action, whether in the boardroom or on the shop floor. Calm, engaging and grounded, Steve quickly builds trust and inspires teams to embrace improvement with energy and purpose. He listens deeply, empowers others, and delivers results. His strength lies in combining operational insight with natural leadership to help organizations gain clarity, and unlock confidence and capability to create real, sustainable impact. A Shingo Prize recipient and coach, Lean Fellow, and MSc in Sustainable Business Excellence, Steve brings deep expertise in leadership, lean thinking and cultural transformation.
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- CME credit is available for up to 3 years after the stated release date
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Mike Martyn is the founder of SISU Consulting Group, an internationally recognized and award-winning firm dedicated to helping organizations drive superior business results by creating continuous improvement cultures where “improving the work is the work.” Mr. Martyn is the author of Own the Gap and Management for Omotenashi, and editor of the Shingo workshop series books: Cultural Enablers and Build Excellence. Prior to founding SISU, Mr. Martyn worked in private equity, successfully turning around companies in both manufacturing and service industries. A four-time recipient of the Shingo Publication Award, he has personally coached more than 200 organizations in implementing the principles of operational excellence, including Baxter Healthcare, La-Z-Boy, OC Tanner, University of Washington, Aera Energy, Boston Scientific, Christie Clinic, and Abbott. Many of his clients have successfully challenged and received Shingo recognition. Mr. Martyn has been involved with the Shingo Institute since 2001, serving in a variety of roles, most recently as senior curriculum advisor and faculty fellow. He is a lifetime member of the Shingo Academy.
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- CME credit is available for up to 3 years after the stated release date
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Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony.
She is an Ambassador for Truly Human Leadership and hosts a thought led community in developing this approach to leadership.
Jane is a master credited coach with the ICF and global faculty member with Time to Think. Jane brings the thinking environment to life for others through her teaching all courses to the qualifying level and offers supervision to thinking environment practitioners.
Jane has over 35 years’ experience within people focused roles in professional and financial services. Her experience includes Director of her own coaching practice, and HR Executive within European and US Investment Banks and an International Law Firm where she was responsible for the strategy and implementation of resourcing and development of people across front line businesses. Jane’s work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Jane is also author of The Listening Coach – Coach yourself through the elements of listening that are critical in life business and our communities and Are you listening, or just waiting to speak? – The secret to propelling your business relationships.
Current and former clients include Munich Re, Rothschilds, Columbia Threadneedle, Pask Partnership, The Marketing Academy, Deloitte, Bottomline Technologies, Sony Pictures, Barry Wehmiller, Ince & Co, Land Securities, HP.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony. She is an Ambassador for Truly Human Leadership and hosts a thought led community in developing this approach to leadership.
Jane is a master credited coach with the ICF and global faculty member with Time to Think. Jane brings the thinking environment to life for others through her teaching all courses to the qualifying level and offers supervision to thinking environment practitioners.
Jane has over 35 years’ experience within people focused roles in professional and financial services. Her experience includes Director of her own coaching practice, and HR Executive within European and US Investment Banks and an International Law Firm where she was responsible for the strategy and implementation of resourcing and development of people across front line businesses. Jane’s work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Jane is also author of The Listening Coach – Coach yourself through the elements of listening that are critical in life business and our communities and Are you listening, or just waiting to speak? – The secret to propelling your business relationships.
Current and former clients include Munich Re, Rothschilds, Columbia Threadneedle, Pask Partnership, The Marketing Academy, Deloitte, Bottomline Technologies, Sony Pictures, Barry Wehmiller, Ince & Co, Land Securities, HP.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Jane’s purpose is to create the environment and leadership that enables growth and fulfilment. She does this through listening. Listening to ignite the best thinking, ideas and solutions in others. In her executive coach and facilitator roles she supports individuals and teams develop human-centric leadership and cultures where everybody matters generating people and business growth in harmony. She is an Ambassador for Truly Human Leadership and hosts a thought led community in developing this approach to leadership.
Jane is a master credited coach with the ICF and global faculty member with Time to Think. Jane brings the thinking environment to life for others through her teaching all courses to the qualifying level and offers supervision to thinking environment practitioners.
Jane has over 35 years’ experience within people focused roles in professional and financial services. Her experience includes Director of her own coaching practice, and HR Executive within European and US Investment Banks and an International Law Firm where she was responsible for the strategy and implementation of resourcing and development of people across front line businesses. Jane’s work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Jane is also author of The Listening Coach – Coach yourself through the elements of listening that are critical in life business and our communities and Are you listening, or just waiting to speak? – The secret to propelling your business relationships.
Current and former clients include Munich Re, Rothschilds, Columbia Threadneedle, Pask Partnership, The Marketing Academy, Deloitte, Bottomline Technologies, Sony Pictures, Barry Wehmiller, Ince & Co, Land Securities, HP.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Mark Rosenthal has been learning on the front lines of continuous improvement, quality improvement, and leader development in manufacturing, engineering, the service sector, and health care, for over three decades.
His baseline background and training experience was with Toyota-trained teachers in the USA and Japan. Though he has worked with a wide spectrum of organizations ranging from strategic projects for major global corporations, coaching and training small and medium sized businesses, and coaching individual business owners, he has increasingly been focusing on learning more about the process of leadership itself.
Before joining the private sector, Mark spent time as a Commissioned Officer in the U.S. Army managing heavy equipment maintenance and logistics operations in Korea, the U.S., and Germany (as well as questionable activities such as jumping out of perfectly serviceable aircraft in flight).
Mark is a well-known blogger with his "The Lean Thinker" website, and a co-founder of Kata School Cascadia.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Chris is a certified Shingo Institute Faculty Fellow, Academy member, master trainer, and Shingo examiner. He is a co-author of four Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous, " The Essence of Excellence", ”Why Bother?”, and “Why Care?”. He is also editor of the Shingo Institute book “Enterprise Alignment and Results”. His sixth co-authored book “Leading Excellence-the 5 Hats of the Adaptive Leader” has been an Amazon best seller in Australia and is currently being translated into several languages.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Bree Groff is a workplace culture expert and author of Today Was Fun: A Book About Work (Seriously). She has spent her career guiding executives at companies such as Microsoft, Google, Pfizer, Calvin Klein, Point32Health, and Memorial Sloan Kettering Cancer Center through periods of complex change. She is a Senior Advisor to the global consultancy SYPartners, previously served as the CEO of NOBL Collective, and she holds an MS in Learning and Organizational Change from Northwestern University. Bree lives in New York City with her husband and daughter.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life.
Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professional sectors. His corporate clients include: three of the top eight financial firms in the world, 45 of the AmLaw 100, and multinational tech, pharma, and food and beverage companies. He teaches his unique approach to communication at Columbia Business School, in both the MBA and PhD programs.
Michael assists clients in every aspect of their communication: public speaking, business development, executive presence, interpersonal agility, Q&A, speech writing, email skills, and more. His individual coaching clients include varied professionals at the peak of their industries: US Presidential candidates, deans of Ivy League business schools, three of the managing partners of the 25 largest global law firms, founders of asset management firms with $100B+ under management, field officers of international peace keeping organizations, and visionaries in various fields, including the innovator who coined the term cloud computing, the most successful venture capitalist in the US for a consecutive 5-year period, and senior board members of the Special Olympics. Michael advised US democratic presidential candidates in the 2016 and 2020 races, including his role as senior communications strategist and debate coach for the Andrew Yang 2020 Presidential campaign. He also works with political aspirants at the beginning of their careers, including pro bono work for Vote Mama, an org that supports mothers with young children seeking first-time public office.
His background in communication, training, and teaching is diverse and rich, having studied linguistics, theatre, speech, rhetoric, philosophy, and communications at the graduate and undergraduate level. His work in professional communications started two decades ago with achieving his Master of Fine Arts degree from NYU’s graduate acting program, studying with many of the preeminent vocal and performance teachers in the country. After NYU, Michael enjoyed a prolific first career as a professional actor: playing on Broadway twice, including working with stage legends like Nathan Lane; touring to 30+ US states; performing internationally, including at the 2009 European Capital of Culture; guest starring in prime-time network television; and originating roles in independent film.
His passion then evolved, shifting to launching his first and still primary entrepreneurial venture, GK Training. As head of GK, Michael developed his unique, proprietary approach to communications training over a decade plus, an approach that utilizes kinesthetic learning to unlock rapid and lasting behavioral change. In that work he has created a suite of over 40 proprietary kinesthetic drills to address stubborn communication challenges like excessive filler language, lack of eye contact, slouching, talking too fast, and more with innovative tools that activate embodied cognition and circumvent thought suppression. Now entering its second decade, GK Training has clients in 43 industries across five continents.
Michael’s work in academia at Columbia University spans disciplines. In addition to teaching in the MBA and PhD programs at the Business school, he designed the curriculum for the PhD program’s capstone communication course focused on entering the job market, as well as Executive Presence programs for the Law school. One of the GK online courses he designed is integrated into the Advanced Management Program summer curricula. His proprietary kinesthetic learning drills are featured in the curriculum of communication courses in the Management Division. He has coached over 15 members of the business school faculty. And in a bit of foreshadowing, one of his first jobs after college was copy editing for the Columbia National Arts Journalism program.
He is the primary architect and visionary of GK Training’s: online training academy, which features 40+ total hours of asynchronous online courses; interactive practice app Question Roulette (iOS and android); and Virtual Reality training tool, Genuine Dojo. Hoeppner is currently working on a book that distills his approach and methods for a broad, global audience, as well as a v2 of the Question Roulette app, aimed at teaching social fluency to autistic and neurologically atypical teens and tweens.
Michael’s accomplishments in written communication — though not as far-reaching as his work in the spoken word — is equally varied. It includes: stump speeches and debate openers for Presidential candidates; op-eds for celebrities and public figures (placed in publications like the Washington Post and Time Magazine); plenary sessions at NGO conferences; investor pitch decks for start-ups; and nuts-and-bolts editorial work like copy editing and proof reading for over 25 NYC-based publications when he first moved to NYC in 2000.
Beyond his primary role as founder and head of GK Training, Michael dedicates time to mission-driven organizations focused on sustainability and non-partisan approaches to solving humanity’s most dire environmental challenges, including work with WWF, the Trust for Public Land, and climate-focused accelerators like SOSV’s IndieBio and the NYU Urban Future Lab.
As a thought leader, Michael is one among the growing chorus of voices identifying the link between the physical aspects of spoken communication and broader issues of health and wellness.
Michael attended Dartmouth College and Colorado College and graduated cum laude and Phi Beta Kappa with a B.A. in History and Philosophy. Michael received his MFA from NYU
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Dr. Rob Bradsher is the Medical Director for the TeamHealth Hospitalist program at Baptist Memphis. He is from Arkansas and went to medical school at UAMS where he was inducted into Alpha Omega Alpha. He has practiced in Memphis as a hospitalist since 2014 after completing his residency training in the Osler program at Johns Hopkins Hospital. He has built a distinguished career in both academic medicine and clinical practice, serving as Program Director for a large Internal Medicine residency at the University of Tennessee Health Science Center for many years before transitioning into hospital leadership. Dr. Bradsher has been recognized with numerous teaching and leadership awards, including UTHSC’s inaugural Program Director of the Year.
Beyond healthcare, Dr. Bradsher is an unabashed family man, married to Allison and a proud father of 4 kids. He serves on the Board of Directors of the kids' school, Westminster Academy. He also loves tennis - as an avid recreational player, "tennis dad", and a big fan of the professional tours.
With more than two decades in nursing and 16 years in leadership, Jodi Woods, MSN, RN, has dedicated her career to shaping both patient care and the growth of future leaders. Currently serving as Associate Chief Nursing Officer, she has spent 13 years at Baptist Memorial Hospital in Memphis in roles of Manager and Director, where she led teams with a focus on collaboration, innovation, and accountability. Passionate about ensuring positive patient experiences and high-quality care, Jodi thrives on mentoring and empowering others to achieve their professional goals while driving excellence in healthcare delivery.
Dr. Nirmit Kothari presently serving as Associate Chief Medical Officer at Baptist Memorial Hospital, Memphis, TN. Dr. Kothari is a seasoned internist and hospital medicine specialist affiliated with Baptist Memorial Hospital–Memphis, with over two decades of medical experience.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Douglas Slakey is an internationally recognized transplant surgeon, author, educator, healthcare professional, and administrator. Doug is Professor and Chair of Health Systems Science at Belmont University and Leads the Belmont Collaborative for Health Systems Innovation. He founded Process Health Consulting, a healthcare consultancy focused on enhancing and optimizing operations and process flow, emphasizing complex system management strategies. He is an invited speaker at meetings around the world. He consults to help others improve patient care processes - improving safety, reliability, and patient-centric outcomes - always with compassion.
Doug lives with his wife in beautiful Lake Tahoe, where they enjoy the outdoors, including hiking, skiing, and sailing. He has three children and five grandchildren.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Tyson Heaton is Senior Director of Co-Learning and Business Strategy and a Senior Coach at the Lean Enterprise Institute (LEI), where he partners with organizations worldwide to guide enterprise transformations and develop leaders who can build learning organizations. His Lean journey began in food and manufacturing operations at JBS, Schreiber Foods, and Greencore before spending more than a decade at O.C. Tanner, where he led supply chain operations, leadership development, and continuous improvement initiatives in partnership with Toyota’s TSSC. Today, Tyson focuses on how Lean thinking intersects with the future of work - helping leaders navigate the disruptive impacts of AI, automation, and shifting workplace cultures while keeping people at the center of improvement. He is also a Shingo Institute examiner and an advocate for building organizations that combine operational excellence with human capability development.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology.
He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His forthcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance," will be released by Harvard Business Review Press in 2025.
Zach works with hundreds of organizations worldwide to forge purposeful leaders who enable mattering, motivation, well-being, and performance. Some of his clients include the U.S. Army, USA Wrestling, J.P. Morgan Chase, Delta Airlines, Marriott International, The Government of Canada, and The National Park Service.
He also serves as one of author Simon Sinek’s “Optimist Instructors.”
Zach earned his Ph.D. in organizational development from Colorado State University where he serves as a Research and Teaching Fellow in the Department of Psychology's Center for Meaning and Purpose and as an Instructor in the Organizational Learning, Performance, and Change program.
His research on meaningful work has been awarded by The Association for Talent Development, The Academy of Management, and The Academy of Human Resource Development.
Zach lives in Fort Collins, CO with his wife, two sons, and two adopted dogs.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Jeff Wetzler has been on a quarter-century quest to transform learning opportunities and unlock human potential. Blending a unique set of leadership experiences in the fields of business and education, he’s pursued this quest as an international management consultant to executives in Fortune 500 corporations, as Chief Learning Officer at Teach For America, and currently, as co-CEO of Transcend, a nationally recognized education innovation organization. Jeff earned a Doctorate in Adult Learning and Leadership from Columbia University and a Bachelor’s in Psychology from Brown University. He is an Aspen Global Leadership Fellow and an Edmund Hillary Fellow. Jeff lives in New York with his wife, two children, and their puppy.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Charlie is an internationally renowned consultant, practitioner, author, speaker, and trainer, of Lean and Agile improvements spanning over 4 decades. Charlie has published 20 books to date, in healthcare, manufacturing, and a children’s book and received two Shingo Prizes. Seven of the books have been translated into other languages. There are more in the works. Charlie spent over 13 years with AlliedSignal (now Honeywell) and has been implementing TQM/ Lean Principles and Thinking since 1985. He was the first TQM/Lean Master and a Strategic Operations Manager for AlliedSignal where he received several special recognition and cost reduction awards. Charlie is an external consultant for the Maryland World Class Consortia (MWCC) and a co-author for the resulting World Class Guidelines in 1998. He has been a keynote speaker for the MWCC, Chinese Industrial Engineering Institute, China’s Benchmark Lean conferences, and Agile DEVOPS conference in Portugal and done several Lean/ Agile podcasts to date. He has put on training seminars for The Dark Report’s Quality Confab and Executive War College.
Charlie started Business Improvement Group (BIG) in 1997, and along with his son and other partners, spent the last 28 years implementing successful Lean Implementations and World Class Kaizen events for small to fortune 100 companies across the U.S., Canada, Mexico, Puerto Rico, Europe and Asia. He has taught Lean Thinking Principles to students from all over the world.
Charlie is following in the footsteps of his grandfather, Charles W. Protzman, Sr. who, as part of the CCS, under the direction of MacArthur in 1949-50, along with Homer Sarasohn, taught CEO's of over 50 prominent Japanese Telecommunications Companies an eight-week course in American Industrial Management. It was Protzman and Sarasohn that then recommended Deming to JUSE, to continue their quality teachings leading to Deming’s 8-day Quality Course starting in 1950 and creation of the Deming Prize.
Charlie has a BA and MBA from Loyola University in Maryland.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Morgan started his career as a fitter turner and raised up through the rank to officer in the
Navy. Morgan has over 30 years' experience in Lean and 25 years in Six Sigma, a
pragmatic and experienced improvement Leader, delivering over $2.21Bn in hard savings to
organization, improving customer, staff experiences and improved Health and Safety. The
legacy capabilities of Business Improvement have resulted in over 23 international awards, 3
literary awards and chairing 27 international conferences around Business Improvement and
Transformation. Morgan has led an organization to be the first bank to a Shingo award and
supported a mining site in Chile to Shingo Prize. He is also a Chartered Engineer, Certified
Master Black Belt, Lean Master, and Executive Coach. Morgan has leadership experience in
marine, manufacturing, government, military, mining, utilities, telecommunications, oil and
gas, banking, and supply chain.
Regarded as a thought leader in behavioural transformation and a highly regarded coach
with challenging the status quo and developing new thinking.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Keith Ferrazzi, is a #1 New York Times Bestselling Author of Never Eat Alone, Leading Without Authority, Competing in the New World of Work, and his newest book, Teamship: 10 Shifts to Becoming a Dream Team. Keith is recognized as the world's top executive team coach, having coached the transformation of Fortune 50 corporations, the World Bank, fast growth Unicorns and even governments of entire countries. You've perhaps seen him on the Today's Show, or CNN, or read his columns in Harvard Business Review, Forbes, WSJ, Fortune, Fast Company, and Inc. Magazine. Keith founded Ferrazzi Greenlight—a team coaching firm—and leads the greenlight research institute focused on team transformation. In addition to his mission of elevating human capital in the workplace, Keith is a passionate philanthropist and an advocate for transforming the foster care system.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dave Garrison is the CEO of Garrison Growth, equipping leaders to generate buy-in and get the best results from their teams. Dave is a seasoned executive with experience as a board member at organizations like Ameritrade and as CEO of public and venture backed firms. A sought-after speaker and workshop leader, Dave has led hundreds of sessions for profit and non-for-profit organizations and for members of Young Presidents Organization both globally and locally. These sessions are top rated and have been attended by thousands worldwide. He has also been a guest lecturer at leading business schools. He holds an MBA from Harvard Business School.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty years of experience in healthcare, Michael is Senior Vice President and an executive coach at MEDI Leadership, the top healthcare coaching firm in the US. Drawing from clinical and executive roles, he helps leaders make the mindset shifts needed for success in complexity.
Previously, Michael was CEO of a nonmerger hospital network and Chief Medical Officer at Catholic Health Initiatives. He led transformations at the Veterans Health Administration and cofounded KPI Ninja, a healthcare data company.
Michael holds degrees from the University of South Dakota, Harvard’s T.H. Chan School of Public Health, and St. Cloud State University. He is a certified executive coach through the International Coaching Federation, trained at the Hudson Institute of Coaching. His experience bridges frontline care and strategic leadership, coaching leaders to drive sustainable change in complex organizations.
His book, Shifting Toward Unorthodoxy: Ten Unconventional Mindsets that Help Healthcare Leaders Succeed in a Complex World, encourages a shift from outdated leadership mindsets to adaptive ones. A lifelong athlete, Michael enjoys cycling and swimming.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty years of experience in healthcare, Michael is Senior Vice President and an executive coach at MEDI Leadership, the top healthcare coaching firm in the US. Drawing from clinical and executive roles, he helps leaders make the mindset shifts needed for success in complexity.
Previously, Michael was CEO of a nonmerger hospital network and Chief Medical Officer at Catholic Health Initiatives. He led transformations at the Veterans Health Administration and cofounded KPI Ninja, a healthcare data company.
Michael holds degrees from the University of South Dakota, Harvard’s T.H. Chan School of Public Health, and St. Cloud State University. He is a certified executive coach through the International Coaching Federation, trained at the Hudson Institute of Coaching. His experience bridges frontline care and strategic leadership, coaching leaders to drive sustainable change in complex organizations.
His book, Shifting Toward Unorthodoxy: Ten Unconventional Mindsets that Help Healthcare Leaders Succeed in a Complex World, encourages a shift from outdated leadership mindsets to adaptive ones. A lifelong athlete, Michael enjoys cycling and swimming.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty years of experience in healthcare, Michael is Senior Vice President and an executive coach at MEDI Leadership, the top healthcare coaching firm in the US. Drawing from clinical and executive roles, he helps leaders make the mindset shifts needed for success in complexity.
Previously, Michael was CEO of a nonmerger hospital network and Chief Medical Officer at Catholic Health Initiatives. He led transformations at the Veterans Health Administration and cofounded KPI Ninja, a healthcare data company.
Michael holds degrees from the University of South Dakota, Harvard’s T.H. Chan School of Public Health, and St. Cloud State University. He is a certified executive coach through the International Coaching Federation, trained at the Hudson Institute of Coaching. His experience bridges frontline care and strategic leadership, coaching leaders to drive sustainable change in complex organizations.
His book, Shifting Toward Unorthodoxy: Ten Unconventional Mindsets that Help
Healthcare Leaders Succeed in a Complex World, encourages a shift from outdated leadership mindsets to adaptive ones. A lifelong athlete, Michael enjoys cycling and swimming.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty years of experience in healthcare, Michael is Senior Vice President and an executive coach at MEDI Leadership, the top healthcare coaching firm in the US. Drawing from clinical and executive roles, he helps leaders make the mindset shifts needed for success in complexity.
Previously, Michael was CEO of a nonmerger hospital network and Chief Medical Officer at Catholic Health Initiatives. He led transformations at the Veterans Health Administration and cofounded KPI Ninja, a healthcare data company.
Michael holds degrees from the University of South Dakota, Harvard’s T.H. Chan School of Public Health, and St. Cloud State University. He is a certified executive coach through the International Coaching Federation, trained at the Hudson Institute of Coaching. His experience bridges frontline care and strategic leadership, coaching leaders to drive sustainable change in complex organizations.
His book, Shifting Toward Unorthodoxy: Ten Unconventional Mindsets that Help
Healthcare Leaders Succeed in a Complex World, encourages a shift from outdated leadership mindsets to adaptive ones. A lifelong athlete, Michael enjoys cycling and swimming.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.
Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean and Agile methods, tools, techniques, and approaches. He specializes in developing effective organizational designs and operating models for organizations to embrace both Lean and Agile concepts. By leveraging knowledge from various sources, Thurlow helps optimize organizations to enact successful, long-lasting transformational strategies in applying Lean thinking, Agile techniques, and Scrum – while combining complexity thinking, distributive leadership, and team science, represented by a triple helix structure known as the DNA of Organizations™.
As of 2024, he has trained over 8,500 people worldwide in Scrum, Agile, Lean, Flow, Complexity, and organizational design. Thurlow is a Professional Scrum Trainer (PST).
An instinctive problem solver, Nigel Thurlow takes a method-agnostic, cross-industry approach in helping organizations find the right tools, methods, and approaches to overcome challenges within their contextual situation. He advocates for the fact that there is not a one-size-fits-all prescriptive approach to agility; all tools have utility, but they also have contextual limitations. From this vantage point, Thurlow equips an organization’s people to become an army of problem solvers, expanding their perception of what they do so they can better understand and prepare for potential challenges along the way.
Thurlow is currently the Chief Executive Officer at The Flow Consortium, a collection of highly regarded companies in the Lean and Agile world — as well as the scientific and academic communities at large. The Flow Consortium strives to expand the boundaries of current Lean and Agile thinking through the understanding of complexity thinking, distributed leadership, and team science by tapping into the minds of top thought leaders from these concentrations.
While at Toyota, Thurlow worked to frame Scrum as more than just a standardized behavioral process by applying and advancing fundamental methodologies to spur innovative, forward-thinking solutions to Toyota’s most complex challenges. He also founded the Toyota Agile Academy in 2018. These efforts signaled a transformative phase for Toyota, leading the company towards organizational agility and helping its team members better understand this concept in an automotive production context.
Additionally, Thurlow has been a board presence at the University of North Texas since 2019, serving as an advisor to the Department of Information Science Board and a member of the College of Information Leadership Board. He has also served as the President of CDQ LLC since 2012. Prior to that, Thurlow held executive coaching and training roles for companies including Vodafone, Lumen Technologies, Scrum, Inc., GE Power & Water, 3M Healthcare Information Systems, Bose Corporation, The TJX Companies, Inc. – as well as the Commonwealth of Massachusetts. He has also taught Scrum at the Massachusetts Institute of Technology (MIT).
As an author, Thurlow was named a Forbes top 10 author for co-authoring the book “The Flow System™” in 2020. He has recently co-authored “The Flow System Playbook” published in 2023 which presents a practical study guide and reference book to all the concepts covered in the first book.
His other notable publications include “Introducing the Flow System (2019)” and “TPS and the Age of Destruction (2019).” He is also the co-author of The Flow Guide and The Flow System Principles and Key Attributes Guidebook. Recently, Thurlow co-authored “The Substrate Independence Theory,” a peer-reviewed scientific article exploring sensemaking techniques as a means to provide cognitively based scaffolds that guide and structure learning. His latest research is around Assemblages Theory and the interactions and novel emergence when combining diverse tools, techniques, methods, and approaches in contextual situations.
Thurlow also serves as a member on the Forbes Coaches Council writing and advising on business and leadership topics. He is the co-author of the upcoming book on Decision Making in Complexity.
As of 2024, Nigel Thurlow has been nominated and will appear in Marquis Who’s Who (both print and online) as a notable American public figure, recognizing his work on methods and The Flow System. Established in 1898, Marquis Who’s Who presents unmatched coverage of the lives of today’s leaders and achievers from the United States and around the world, and from every significant field of endeavor. More information will be released soon once press releases have been issued.
Today, Nigel Thurlow remains at the forefront of innovation across the Lean, Agile, and Complexity Thinking disciplines, striving to push existing ideologies to new horizons while eliminating critical misconceptions surrounding modern applications.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.
Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean and Agile methods, tools, techniques, and approaches. He specializes in developing effective organizational designs and operating models for organizations to embrace both Lean and Agile concepts. By leveraging knowledge from various sources, Thurlow helps optimize organizations to enact successful, long-lasting transformational strategies in applying Lean thinking, Agile techniques, and Scrum – while combining complexity thinking, distributive leadership, and team science, represented by a triple helix structure known as the DNA of Organizations™.
As of 2024, he has trained over 8,500 people worldwide in Scrum, Agile, Lean, Flow, Complexity, and organizational design. Thurlow is a Professional Scrum Trainer (PST).
An instinctive problem solver, Nigel Thurlow takes a method-agnostic, cross-industry approach in helping organizations find the right tools, methods, and approaches to overcome challenges within their contextual situation. He advocates for the fact that there is not a one-size-fits-all prescriptive approach to agility; all tools have utility, but they also have contextual limitations. From this vantage point, Thurlow equips an organization’s people to become an army of problem solvers, expanding their perception of what they do so they can better understand and prepare for potential challenges along the way.
Thurlow is currently the Chief Executive Officer at The Flow Consortium, a collection of highly regarded companies in the Lean and Agile world — as well as the scientific and academic communities at large. The Flow Consortium strives to expand the boundaries of current Lean and Agile thinking through the understanding of complexity thinking, distributed leadership, and team science by tapping into the minds of top thought leaders from these concentrations.
While at Toyota, Thurlow worked to frame Scrum as more than just a standardized behavioral process by applying and advancing fundamental methodologies to spur innovative, forward-thinking solutions to Toyota’s most complex challenges. He also founded the Toyota Agile Academy in 2018. These efforts signaled a transformative phase for Toyota, leading the company towards organizational agility and helping its team members better understand this concept in an automotive production context.
Additionally, Thurlow has been a board presence at the University of North Texas since 2019, serving as an advisor to the Department of Information Science Board and a member of the College of Information Leadership Board. He has also served as the President of CDQ LLC since 2012. Prior to that, Thurlow held executive coaching and training roles for companies including Vodafone, Lumen Technologies, Scrum, Inc., GE Power & Water, 3M Healthcare Information Systems, Bose Corporation, The TJX Companies, Inc. – as well as the Commonwealth of Massachusetts. He has also taught Scrum at the Massachusetts Institute of Technology (MIT).
As an author, Thurlow was named a Forbes top 10 author for co-authoring the book “The Flow System™” in 2020. He has recently co-authored “The Flow System Playbook” published in 2023 which presents a practical study guide and reference book to all the concepts covered in the first book.
His other notable publications include “Introducing the Flow System (2019)” and “TPS and the Age of Destruction (2019).” He is also the co-author of The Flow Guide and The Flow System Principles and Key Attributes Guidebook. Recently, Thurlow co-authored “The Substrate Independence Theory,” a peer-reviewed scientific article exploring sensemaking techniques as a means to provide cognitively based scaffolds that guide and structure learning. His latest research is around Assemblages Theory and the interactions and novel emergence when combining diverse tools, techniques, methods, and approaches in contextual situations.
Thurlow also serves as a member on the Forbes Coaches Council writing and advising on business and leadership topics. He is the co-author of the upcoming book on Decision Making in Complexity.
As of 2024, Nigel Thurlow has been nominated and will appear in Marquis Who’s Who (both print and online) as a notable American public figure, recognizing his work on methods and The Flow System. Established in 1898, Marquis Who’s Who presents unmatched coverage of the lives of today’s leaders and achievers from the United States and around the world, and from every significant field of endeavor. More information will be released soon once press releases have been issued.
Today, Nigel Thurlow remains at the forefront of innovation across the Lean, Agile, and Complexity Thinking disciplines, striving to push existing ideologies to new horizons while eliminating critical misconceptions surrounding modern applications.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.
Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean and Agile methods, tools, techniques, and approaches. He specializes in developing effective organizational designs and operating models for organizations to embrace both Lean and Agile concepts. By leveraging knowledge from various sources, Thurlow helps optimize organizations to enact successful, long-lasting transformational strategies in applying Lean thinking, Agile techniques, and Scrum – while combining complexity thinking, distributive leadership, and team science, represented by a triple helix structure known as the DNA of Organizations™.
As of 2024, he has trained over 8,500 people worldwide in Scrum, Agile, Lean, Flow, Complexity, and organizational design. Thurlow is a Professional Scrum Trainer (PST).
An instinctive problem solver, Nigel Thurlow takes a method-agnostic, cross-industry approach in helping organizations find the right tools, methods, and approaches to overcome challenges within their contextual situation. He advocates for the fact that there is not a one-size-fits-all prescriptive approach to agility; all tools have utility, but they also have contextual limitations. From this vantage point, Thurlow equips an organization’s people to become an army of problem solvers, expanding their perception of what they do so they can better understand and prepare for potential challenges along the way.
Thurlow is currently the Chief Executive Officer at The Flow Consortium, a collection of highly regarded companies in the Lean and Agile world — as well as the scientific and academic communities at large. The Flow Consortium strives to expand the boundaries of current Lean and Agile thinking through the understanding of complexity thinking, distributed leadership, and team science by tapping into the minds of top thought leaders from these concentrations.
While at Toyota, Thurlow worked to frame Scrum as more than just a standardized behavioral process by applying and advancing fundamental methodologies to spur innovative, forward-thinking solutions to Toyota’s most complex challenges. He also founded the Toyota Agile Academy in 2018. These efforts signaled a transformative phase for Toyota, leading the company towards organizational agility and helping its team members better understand this concept in an automotive production context.
Additionally, Thurlow has been a board presence at the University of North Texas since 2019, serving as an advisor to the Department of Information Science Board and a member of the College of Information Leadership Board. He has also served as the President of CDQ LLC since 2012. Prior to that, Thurlow held executive coaching and training roles for companies including Vodafone, Lumen Technologies, Scrum, Inc., GE Power & Water, 3M Healthcare Information Systems, Bose Corporation, The TJX Companies, Inc. – as well as the Commonwealth of Massachusetts. He has also taught Scrum at the Massachusetts Institute of Technology (MIT).
As an author, Thurlow was named a Forbes top 10 author for co-authoring the book “The Flow System™” in 2020. He has recently co-authored “The Flow System Playbook” published in 2023 which presents a practical study guide and reference book to all the concepts covered in the first book.
His other notable publications include “Introducing the Flow System (2019)” and “TPS and the Age of Destruction (2019).” He is also the co-author of The Flow Guide and The Flow System Principles and Key Attributes Guidebook. Recently, Thurlow co-authored “The Substrate Independence Theory,” a peer-reviewed scientific article exploring sensemaking techniques as a means to provide cognitively based scaffolds that guide and structure learning. His latest research is around Assemblages Theory and the interactions and novel emergence when combining diverse tools, techniques, methods, and approaches in contextual situations.
Thurlow also serves as a member on the Forbes Coaches Council writing and advising on business and leadership topics. He is the co-author of the upcoming book on Decision Making in Complexity.
As of 2024, Nigel Thurlow has been nominated and will appear in Marquis Who’s Who (both print and online) as a notable American public figure, recognizing his work on methods and The Flow System. Established in 1898, Marquis Who’s Who presents unmatched coverage of the lives of today’s leaders and achievers from the United States and around the world, and from every significant field of endeavor. More information will be released soon once press releases have been issued.
Today, Nigel Thurlow remains at the forefront of innovation across the Lean, Agile, and Complexity Thinking disciplines, striving to push existing ideologies to new horizons while eliminating critical misconceptions surrounding modern applications.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Lisa (Elizabeth) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better Inspiring and accelerating the delivery of consistent, excellent care across Stanford Medicine measured by performance improvement in Safety, Quality, Patient Experience, and Cost Reduction (Collectively=Value) from today's baseline and ultimately developing a reputation as a national leader, to which others look for inspiration and as an educational resource. From 2001 through 2016, she was the Chief Executive Officer of the VA Palo Alto Health Care System (VAPAHCS). VAPAHCS is a $900M, 800 - bed federal health care system with three inpatient divisions and seven outpatient clinics serving 90,000 Veterans in 10 counties in Northern California. It is affiliated with Stanford University School of Medicine, has the second-largest research enterprise in VA ($58M), trains 1500 residents, internsand students yearly and is home to every specialized Veteran treatment modality offered in the VA system. She was responsible for all administrative and clinical aspects of VA Palo Alto, including strategy and master planning for facilities. She has a Bachelor of Science degree from the University of Notre Dame in Civil Engineering and a Master of Business Administration degree from Louisiana Tech University. She is a licensed professional engineer and a Fellow in the American College of Health Care Executives. She is the recipient of two Presidential Rank Awards, one at the meritorious level and the second at the distinguished level.
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Gary Peterson - Executive Vice President, Supply Chain & Production at O.C. Tanner Company
As our Executive Vice President of Supply Chain & Production, Gary specializes in creating cultures of continuous improvement through manufacturing and leadership excellence. He leads our manufacturing, buying, engineering, refining, and logistics teams. Gary has been at O.C. Tanner for over 35 years and has helped transform the company’s manufacturing operations from “batch” to lean while pioneering team-based procedures that allow each unit to take full ownership of their results. His greatest joy on the job comes from interacting with and inspiring people—empowering them to do their best work.
Gary enjoys traveling across the globe to assist organizations in generating newfound outcomes for their people and their machines. He retires at the end of this year and is looking forward to expanding his impact in the world of continuous improvement culture. A member of the Shingo Academy and the AME Hall of Fame, he also currently serves on the Executive Advisory Board for the Shingo Institute and is a Shingo Examiner. He holds an MBA from Brigham Young University and enjoys basketball, snowboarding, hiking, golfing and spending time with his family, including 19 grandchildren.
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Dr. Sarah Womack is a distinguished researcher and consultant in the field of Industrial Engineering. Her Ph.D. in the department of Industrial & Operations Engineering from the University of Michigan, Ann Arbor focused on the intersection of lean manufacturing practices and ergonomics. She has published peer-reviewed articles, presented as guest speaker at conferences and universities, and facilitated copious workshops on lean manufacturing. She has established herself as a leading scholar and consultant of one of the world’s most coveted management systems, the Toyota Production System. She spent eight years on a journey in various leadership roles of “learning by doing” under some of the world’s greatest lean thinkers at Toyota. Applying Toyota’s management thinking, she consults across an array of industries with an innovative and practical approach to continuous improvement, organizational transformation, and operational excellence - coaching at every level from the C-suite to the shopfloor. She continues to learn and collect a patchwork of stories to teach and inspire others on their operational excellence journeys. In addition to her writing, consulting, and speaking engagements, Sarah is passionate about traveling the world and immersing herself in diverse cultures.
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Kim Olson entered the healthcare field in 2005 and has since held progressive roles in Health Information Management, Performance Excellence, and most recently, as Director of Medical Staff Office and Provider Enrollment operations, where she led initiatives to streamline credentialing workflows and improve cross-functional collaboration. She’s most energized at the crossroads of data science, leadership, and healthcare transformation—where she inspires teams to think holistically and find renewed meaning in their work. Currently, she’s focused on advancing data-driven strategies that help teams think big picture and truly enjoy the work they do. Outside of work, Kim is grounded by her faith, fueled by coffee, and happiest spending time with her family or in nature.
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Prof. Christian van Nieuwerburgh (PhD) is an academic, consultant and executive coach. He is Professor of Coaching and Positive Psychology at the Centre for Positive Health Sciences at RCSI University of Medicine and Health Sciences (Ireland) and Consulting Professor for Growth Coaching International, a provider of coach training and consultancy for the education sector. In recognition of his contributions to the fields of positive psychology and coaching, he is Principal Fellow of the Centre for Wellbeing Science at the Melbourne Graduate School of Education of the University of Melbourne (Australia) and Honorary CollectivEd Fellow of the Carnegie School of Education at Leeds Beckett University (UK).
Christian is a certified executive coach and is well published in the academic literature on the topics of coaching and positive psychology. He has authored, co-authored and edited numerous books in the field of coaching, most notably An Introduction to Coaching Skills: A Practical Guide (2014, 2016, 2020). His latest books are Your Essential Guide to Effective Reflective Practice (2025, with David Love) and Radical Listening: The Art of True Connection (2025, with Robert Biswas-Diener). Follow Christian on Instagram (@coachonamotorcycle), on his YouTube channel (@coachonamotorcycle) and on his website (coachonamotorcycle.com).
Dr. Robert Biswas-Diener is a psychologist who researches positive topics as wide-ranging as happiness, friendship, hospitality, and friendship. His studies have taken him to Greenland, India, and Kenya. Robert has published more than 75 academic papers and has a citation count in excess of 28 thousand. Robert is also interested in applying positive psychology, especially to coaching. He is an ICF-certified coach and a Gallup certified strengths coach, and he trains coaches at his company, Positive Acorn.
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Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life.
Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professional sectors. His corporate clients include: three of the top eight financial firms in the world, 45 of the AmLaw 100, and multinational tech, pharma, and food and beverage companies. He teaches his unique approach to communication at Columbia Business School, in both the MBA and PhD programs.
Michael assists clients in every aspect of their communication: public speaking, business development, executive presence, interpersonal agility, Q&A, speech writing, email skills, and more. His individual coaching clients include varied professionals at the peak of their industries: US Presidential candidates, deans of Ivy League business schools, three of the managing partners of the 25 largest global law firms, founders of asset management firms with $100B+ under management, field officers of international peace keeping organizations, and visionaries in various fields, including the innovator who coined the term cloud computing, the most successful venture capitalist in the US for a consecutive 5-year period, and senior board members of the Special Olympics. Michael advised US democratic presidential candidates in the 2016 and 2020 races, including his role as senior communications strategist and debate coach for the Andrew Yang 2020 Presidential campaign. He also works with political aspirants at the beginning of their careers, including pro bono work for Vote Mama, an org that supports mothers with young children seeking first-time public office.
His background in communication, training, and teaching is diverse and rich, having studied linguistics, theatre, speech, rhetoric, philosophy, and communications at the graduate and undergraduate level. His work in professional communications started two decades ago with achieving his Master of Fine Arts degree from NYU’s graduate acting program, studying with many of the preeminent vocal and performance teachers in the country. After NYU, Michael enjoyed a prolific first career as a professional actor: playing on Broadway twice, including working with stage legends like Nathan Lane; touring to 30+ US states; performing internationally, including at the 2009 European Capital of Culture; guest starring in prime-time network television; and originating roles in independent film.
His passion then evolved, shifting to launching his first and still primary entrepreneurial venture, GK Training. As head of GK, Michael developed his unique, proprietary approach to communications training over a decade plus, an approach that utilizes kinesthetic learning to unlock rapid and lasting behavioral change. In that work he has created a suite of over 40 proprietary kinesthetic drills to address stubborn communication challenges like excessive filler language, lack of eye contact, slouching, talking too fast, and more with innovative tools that activate embodied cognition and circumvent thought suppression. Now entering its second decade, GK Training has clients in 43 industries across five continents.
Michael’s work in academia at Columbia University spans disciplines. In addition to teaching in the MBA and PhD programs at the Business school, he designed the curriculum for the PhD program’s capstone communication course focused on entering the job market, as well as Executive Presence programs for the Law school. One of the GK online courses he designed is integrated into the Advanced Management Program summer curricula. His proprietary kinesthetic learning drills are featured in the curriculum of communication courses in the Management Division. He has coached over 15 members of the business school faculty. And in a bit of foreshadowing, one of his first jobs after college was copy editing for the Columbia National Arts Journalism program.
He is the primary architect and visionary of GK Training’s: online training academy, which features 40+ total hours of asynchronous online courses; interactive practice app Question Roulette (iOS and android); and Virtual Reality training tool, Genuine Dojo. Hoeppner is currently working on a book that distills his approach and methods for a broad, global audience, as well as a v2 of the Question Roulette app, aimed at teaching social fluency to autistic and neurologically atypical teens and tweens.
Michael’s accomplishments in written communication — though not as far-reaching as his work in the spoken word — is equally varied. It includes: stump speeches and debate openers for Presidential candidates; op-eds for celebrities and public figures (placed in publications like the Washington Post and Time Magazine); plenary sessions at NGO conferences; investor pitch decks for start-ups; and nuts-and-bolts editorial work like copy editing and proof reading for over 25 NYC-based publications when he first moved to NYC in 2000.
Beyond his primary role as founder and head of GK Training, Michael dedicates time to mission-driven organizations focused on sustainability and non-partisan approaches to solving humanity’s most dire environmental challenges, including work with WWF, the Trust for Public Land, and climate-focused accelerators like SOSV’s IndieBio and the NYU Urban Future Lab.
As a thought leader, Michael is one among the growing chorus of voices identifying the link between the physical aspects of spoken communication and broader issues of health and wellness.
Michael attended Dartmouth College and Colorado College and graduated cum laude and Phi Beta Kappa with a B.A. in History and Philosophy. Michael received his MFA from NYU
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Andrew Brodsky—a Harvard Business School doctoral graduate, award-winning business professor, management consultant, and expert in virtual communication at The University of Texas at Austin—has dedicated his career to unraveling the intricacies of virtual communication. Diagnosed with cancer as a teenager, his treatment led to a lifelong immune deficiency, which has resulted in years of his life being confined primarily to the virtual realm. This personal experience has given him a unique understanding of the challenges and nuances of communicating from a distance.
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Peter A. Schein is the co-founder and CEO of OCLI.org in Menlo Park, California. He is a contributing author to the 5th edition of Organizational Culture and Leadership (2017). With Edgar H. Schein he is co-author of Humble Leadership (2018, 2nd ed. 2023), The Corporate Culture Survival Guide, 3rd ed. (2019), Humble Inquiry, (2nd ed. 2021 and 3rd ed. 2025), and Career Anchors Reimagined (2023). Peter’s work brings 30 years of technology industry experience in marketing, corporate development, and strategy, at large and small IT companies including Apple, Sun Microsystems and numerous start-ups. While forging new strategies and merging smaller entities into a larger company, Peter developed a keen focus on the organizational development challenges faced by innovation-driven enterprises. Peter was educated at Stanford University (BA in social anthropology with honors and distinction), Northwestern University (Kellogg MBA), and the USC Marshall School of Business (HCEO Certificate).
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I’ve spent my career helping teams and leaders navigate change—not by pushing harder, but by making the process easier, smarter, and, dare I say, even enjoyable. As the Operational Excellence Leader for two Viant Medical sites (New Hampshire and Michigan), I drive continuous improvement in high-stakes manufacturing environments. But my real passion? Helping change leaders like you overcome resistance and create lasting impact with less struggle and more confidence. That’s why I launched my coaching and consulting business—to help you break through obstacles and find the path of ease to real, meaningful change.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
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Darren Walsh is Director & Leadership Coach at Making Lean Work Ltd. A leading management consultancy specializing in helping business leaders and managers unlock the transformative power of continuous improvement. He has over 30 years of experience, working with some of the best in automotive, aerospace, medical devices, energy, technology, financial services, and business improvement. He graduated with a master’s degree from Lean Enterprise Research Centre, and his insights have been featured in industry-leading publications and conferences.
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- CME credit is available for up to 3 years after the stated release date
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Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.
Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.
In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.
Gemma is based in Cheshire in the UK, working globally.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Jess Britt is an executive coach and consultant who partners with leaders across sectors to transform their organizations through systematic approaches to managing people and work. She specializes in empowering senior leaders and teams in complex, dynamic environments to build collaborative, high-performing, data-driven workplace cultures using a facilitative leadership approach. As recently featured on the Coaching for Leaders podcast, she joins us to share practical tips for leading engaging and effective meetings drawing from her executive leadership and nonprofit board chair experience. Learn more about Jess at www.jessbritt.com. Reach out to Jess at jess@jessbritt.com sharing one thing you tried from this conversation and she’ll send you more of her tips for leading engaging and effective meetings.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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James R. Korndorffer Jr., M.D., MHPE, FACS, joined the University of Texas Austin, Dell Medical School in January of 2025 and leads the continuum of medical education to train the next generation of physicians and health care professionals. In addition, he leads efforts across The University of Texas at Austin and The University of Texas System to support interprofessional education, curricular innovation, research and other learning activities.
Korndorffer graduated cum laude from Tulane University with an undergraduate degree in biomedical engineering. He received his medical degree from the University of South Florida College of Medicine. He completed his general surgery internship and residency at the Carolinas Medical Center in Charlotte, North Carolina, where he received the award for best resident teacher.
With a strong interest in teaching, Korndorffer left a successful private practice after eight years and joined the faculty at Tulane University School of Medicine He became an associate professor of surgery in 2005 and professor in 2010. He served in numerous leadership roles at Tulane, including vice chair of the surgery department from 2012 to 2017, program director for the surgical residency from 2006 to 2017, assistant dean for graduate medical education and founding medical director for the Tulane Center for Advance Medical Simulation. Continuing his passion for education, Korndorffer completed his Master of Health Professions Education at the University of Illinois Chicago while working full time at Tulane.
Korndorffer joined Stanford School of Medicine’s Department of Surgery as the inaugural vice chair for education in 2017. He assumed additional leadership responsibilities within the department, including director of the Goodman Surgical Simulation Center and the surgical education fellowship program.
He was one of the early adopters of the use of simulation for surgical training and has been actively involved in surgical education research since 2003. Some of the early work using proficiency-based training instead of time base training for skill acquisition. This has now become the norm. He is now actively involved investigating the role simulation education has in patient quality and healthcare system safety.
Korndorffer has published over 100 papers in peer-reviewed journals as well as 10 book chapters, and he has held over 150 presentations at national and international meetings.
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Dr. Julie M. Smith is a trailblazer in large-scale organizational behavior change. Her methods have garnered global awards and are backed by a wealth of case studies featuring organizations of all types and sizes.
She has helped organizations identify and execute a wide variety of Vital Behaviors, from key behaviors related to executive decision making for a global oil company to front-line behaviors of flight attendants for a global airline. She’s seen it all while helping her clients produce unrivaled results.
As CEO of Performance Ally, her mission is to share her life’s learning about the most efficient path for leaders at all levels to transform best practices into common practice so they can reliably deliver promised results and create a top workplace culture.
Dr. Lori Ludwig is renowned for her extraordinary skill in guiding organizations to align strategy with processes, roles, and behaviors, resulting in high-impact, meaningful results.
With 20+ years of consulting experience across diverse sectors, ranging from Fortune 500s to nonprofits and small businesses, Lori’s work has had a transformative impact on a global scale. Her projects have elevated productivity and delivered tremendous value for her clients.
Serving as Chief Performance Architect at Performance Ally, her mission is to disseminate the science of Organizational Behavior Management (OBM) to create large-scale positive change. Lori simplifies its application, empowering organizations to unleash human potential, amplify impact, and navigate complexity effectively.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.
Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.
In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.
Gemma is based in Cheshire in the UK, working globally.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Julie Simmons, now retired, worked with her husband Scott as part of the Scott Wade Simmons & Associates, LLC providing leadership coaching and training in Strategy Development and Deployment, Leadership Development, and the Improvement Kata & Coaching Kata. Julie always had a passion for helping others develop their skills, capabilities, and confidence to solve complex challenges in their organizations using scientific thinking. Julie had the honor to be a frequent speaker and presenter at KataCon.
Julie retired as the Executive Director for the Northwest High Performance Enterprise Consortium (NWHPEC) in January 2018 after leading the organization for fifteen years. As the Executive Director, Julie was responsible for promoting the vision, mission, and purpose of the consortium within the Portland and Vancouver business area.
Prior to joining NWHPEC in 2004, Julie worked at the The Boeing Company for 14 years as Flight Line Expeditor, Shortage Controller, Supply Chain Analyst, and Manufacturing Process Analyst. She developed her skills as a Continuous Improvement practitioner while working as a Manufacturing Process Analyst where she became a Certified Accelerated Improvement Workshop leader and supported several Shingijutsu led Kaizen events.
In retirement, Julie spends her time planning future travel, cooking for family and friends, and spending time with her husband Scott in all of their shared hobbies.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Mark Reich spent 23 years working for Toyota, starting in 1988 with six years in Japan in the Overseas Planning Division, where he was responsible for Product Planning and collaborated with Chief Engineers to define vehicle specifications for overseas markets. This pivotal time was when Toyota introduced the Lexus to the world.
In 1994, Mark returned to the United States and transitioned to the Toyota Supplier Support Center (TSSC), a non-profit organization Toyota in North America established dedicated to the practical application of the Toyota Production System (TPS) across various sectors. While at TSSC, he worked to extend TPS beyond manufacturing into healthcare and non-profits, which remains a key focus of TSSC's mission.
Mark joined Toyota's Corporate Strategy group in North America in 2001, serving as Assistant General Manager. He managed Toyota’s North American hoshin kanri process during a period of significant growth that saw sales and production nearly double over the next decade. Hoshin kanri was essential for aligning the organization during this transformative time.
In 2011, Mark transitioned to the Lean Enterprise Institute (LEI) and has held several positions, including Chief Operating Officer and, since 2018, Senior Coach and Chief Engineer, Strategy. He has led lean transformations and coached executives in hoshin kanri across various industries, with clients including Freeman, GE Appliances, Legal Sea Foods, Michigan Medicine, Nucleus Software, and Turner Construction.
Mark is now the author of Managing on Purpose, published by LEI in March 2025. This workbook is vital for leaders looking to implement hoshin kanri effectively within their organizations. It provides practical insights into developing corporate and departmental hoshins while fostering leadership development and innovation. The book includes a fictional case study featuring TrueMowers, allowing readers to apply hoshin kanri concepts in a relatable context.
Mark earned his bachelor’s degree from Ohio Wesleyan University and specialized in Japanese studies at Nanzan University. He resides outside of Cincinnati with his wife and daughters. He is fluent in written and spoken Japanese.
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Andrew is the Founder and Managing Director of Agility Consulting Group. He is a leadership enthusiast who is passionate about building leadership capacity to help organisations to make progress on big complex problems. He has been an Adjunct Faculty at the Australia Graduate School of Management (AGSM) at the University of NSW for 15 years where he facilitates executive programs in adaptive leadership and leadership agility. He is also the author of Survive and Thrive; 120 Ideas to Cultivate Your Leadership Agility. and in 2025 launched Getting Unstuck – How Learning Bravely is a Superpower for Personal Change and Growth.
Andrew is a Visting Faculty of the United Nations System Staff College where he has delivered a number of leadership programs in Turin.
He can be contacted at cultivateagility.com
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Jacob Raymer is an internationally recognized speaker who addresses corporate, public and university
audiences on the subjects of leadership roles and responsibilities, cultural transformation, and how to achieve
organizational excellence with the right behavior and sustainable long-term results. As the Shingo Institute’s
former Director of Education, Jacob co-created the Shingo Model and developed the foundational learning
courses taught at the Shingo Institute. He has trained Shingo examiners and thousands of individuals
worldwide on how to assess and establish lean mindsets and method. In 2006, Jacob pioneered the concept ‘key behavior indicators’ (KBIs). Today many world-wide organizations have now adopted this term and concept to expand their desired outcomes with key performance indicators
(KPIs). By combining KPI and KBI, Jacob’s consulting firm has led the development and application of behavior-
based strategy deployment; building systems to drive the right behavior; and developing internal behavioral
assessments. The United State Airforce invited Jacob to join a team of global subject matter experts to create their lean
leadership development program (AFSO21) in 2006. He was commissioned to lead the leadership
development for United States Airforce Europe – working with leaders throughout 93 countries. His work
challenged leaders’ mindsets around lean tools and how to lead by integrating guiding principles.
After spending over a decade with the Shingo Institute he joined Munson Healthcare, northern Michigan’s
largest healthcare system as their Chief Transformation Officer. At Munson Healthcare, Jacob spent seven
years creating and deploying an organizational lean operating system and alignment framework anchored to
guiding principles that are now integrated into nine hospitals and over 150 clinics. Currently Jacob supports the Shingo Institute as a Faculty Fellow by continuing his work in creating learning frameworks to help organizations effectively integrate the Shingo Model. He was recognized and awarded as a
lifetime member to the Shingo Academy in 2021 for his global contributions to operational excellence. Jacob continues to support various organizations through executive coaching and consulting. Current companies include: Amazon, General Motors, Android, UCLA Healthcare System, University of Kansas
Healthcare System and University of New Mexico Healthcare System Past organizations include: 3M, Raytheon Missile Systems, Boston Scientific, Boeing, Daimler, Intermountain Healthcare, Perrigo, Canadian Government-EDC, Switzerland Government-Healthcare
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
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Stephen Hunter PT, DPT, OCS, FAPTA received his Bachelor of Arts in physical therapy from University of Utah in 1984, and his clinical doctorate in 2008. He is board certified in orthopedic physical therapy. Currently, Stephen continues to treat patients and is the director of Internal Process Control for Intermountain Health’s rehabilitation services. He leads a team of 4 internal process control coordinators who work to establish a culture of quality and standardize evidence-based care across all rehabilitation disciplines and services. He is the past president of NARA (National Association of Rehabilitation Providers and Agencies). He supports research efforts including data collection and clinical implementation. Examples include investigations on Total Knee Arthroplasty (TKA) and low back pain (LBP) resulting in recent publications (Minick 2022, Caplin 2022) and three randomized LBP trials (Brennan 2006, Fritz 2014, Delitto 2020). He was the lead clinical author for a review publication developing a care guideline for TKA for physical therapists (Jette 2020).
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By founding Lean Institute Brasil in 1999 to disseminate the principles and practices of lean thinking to Brazilian companies, Ferro helped catalyze a global movement to establish lean institutes in other countries, which ultimately grew into the Lean Global Network, chartered in 2007.
In the late eighties, he was a visiting scholar in MIT’s International Motor Vehicle Research Program (IMVP), which introduced the term “lean” to describe Toyota’s revolutionary management system. In the nineties, Ferro authored chapters for the Brazilian edition of several books, all published by Editora Campus, Rio de Janeiro: The Machine That Changed the World, A máquina que mudou o mundo, by James Womack, Dan Jones and Daniel Roos, 1992; Collision, Colisão – GM, VW e Toyota, by Maryann Keller, 1994; and Lean Thinking, Mentalidade Enxuta nas empresas, by James Womack and Dan Jones, 1998. Also, he is coauthor of “Brazil: A New Pattern of Industrial Relations” in After Lean Production, coordinated by MacDuffie, Kochan and Lansbury (Cornell University Press, 1998).
Ferro has worked with Autosector, an association of labor, industry, and government that aided the auto industry in Brazil. He has also worked with the National Association of Automotive Manufacturers, the Brazilian Association of Vehicle Importers, the Union of Metallurgy Companies, and the State of Bahia government.
Ferro received PhD and master’s degrees in business administration, Getulio Vargas Foundation, and production engineering from the University of São Paulo in São Carlos. Since 1992, he has been a professor in the economics department at the School of Business Administration at São Paulo, Getulio Vargas Foundation. Ferro has also been a professor at the University of Campinas, Statistics and Computer Science Institute.
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Rusty is the founder and CEO of Resonate Leadership Lab, a healthcare leadership development consultancy with a mission of “Building Leadership Capabilities.” His passion for developing leaders and shaping organizational culture are hallmarks of his 30 years as a physician executive. Rusty has degrees in both Religious Studies and Psychology, and considers himself a lifelong student of how leaders and teams accomplish great things.
Rusty’s leadership has been central to three health system mergers, integrations and ownership changes involving academic, non-profit, venture capital, private equity and publicly traded entities. Most recently, he was chief medical officer for Lifepoint Health, a national health system comprised of 89 hospitals in 30 states, where he led the organization to win the John M. Eisenberg Award for Innovation in Patient Safety and Quality. Previously, Rusty was chief operating officer and chief clinical officer of Cogent Healthcare, a provider of hospital medicine and critical care solutions in over 120 locations in 28 states. He began his career as faculty at the University of Minnesota and senior medical director of hospital services for HealthPartners. Rusty completed his undergraduate and medical school training at Washington University in St. Louis, and his Internal Medicine residency and chief residency at the University of Minnesota.
Rusty has served as Past-President of the Society of Hospital Medicine, founder of the SHM Leadership Academies, is a Nashville Healthcare Council Fellow, voted a Top 50 Physician Executive for Modern Healthcare, and is an author and co-editor of the textbook, Comprehensive Hospital Medicine. His frequent speaking engagements have included the Institute for Healthcare Improvement, American Hospital Association, Society of Hospital Medicine and the American College of Healthcare Executives, among others.
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- CME credit is available for up to 3 years after the stated release date
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Michael Gallagher is an Executive Lean Leader with GE Aerospace. After 14 years in the auto industry Michael has held several roles in 14 years with GE including Lean Six Sigma Leader, Quality Leader, and Advanced Manufacturing Engineering Leader before taking his current position leading the Finance Kaizen Promotion Office at GE Aerospace.
Michael received his MBA in Supply Chain Management with a concentration in Operations from Michigan State University. In addition to a busy career, Mr. Gallagher serves as Chairman of the Board of Make-A-Wish of Greater Virginia and coordinated testing for his local chapter of MENSA. He enjoys hiking, ultra-marathon running, and volunteering. He and his wife currently reside in Virginia. He has three children and two grandsons.
Priya Oscar is an Executive Lean Leader with GE Aerospace Finance. Priya has over 20 years of experience in GE Finance roles serving several divisions with Commercial Engines Services and Defense & Systems in GE Aerospace. Over the past 5 years she has held Lean Leader roles, supporting finance teams simplify their processes and solve problems at Aerospace and Corporate, before taking her current position with the GE Aerospace Finance Kaizen Promotion Office.
Priya received her MBA in Finance from S.P. Jain Institute of Management & Research, Mumbai. Priya enjoys reading, snorkeling, traveling and learning something new every day.
She currently resides in Cincinnati, OH with her young daughter.
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Derek Leiner trained in internal medicine at VCUHealth and the Richmond VA Medical Center. In 2018, he completed a year as Chief Resident for Quality and Safety, a national VA QI and safety training program then began as a staff physician at the Richmond VA Medical Center. His career has included teaching, education leadership as an Associate Program Director for a medicine training program, and safety culture leadership. Derek currently works as an academic hospitalist and is the physician champion for high reliability at the Richmond VA Medical Center. He has a passion for humanism, collaborative care, and just culture.
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Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.
Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.
In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.
Gemma is based in Cheshire in the UK, working globally.
www.sparkimprovement.co.uk
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- CME credit is available for up to 3 years after the stated release date
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Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.
Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.
In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.
Gemma is based in Cheshire in the UK, working globally.
www.sparkimprovement.co.uk
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Jenn Christison grew up wanting to change the world as a teach Worker, social worker, or stand-up comedian. After exploring all three, she discovered her most significant impact could be made by leading organizational transformation.
With over 15 years of experience as a performance improvement consultant, senior leader, facilitator, and coach across multiple industries and sectors, Jenn brings a wealth of expertise to her work. Her educational background in Society, Ethics, and Human Behavior has shaped her improvement framework, emphasizing team and leadership development alongside technical process improvement.
Committed to the principles of respect for people and continuous improvement, Jenn owns and operates Seven Ways Consulting. She helps motivated leaders become even better through custom coaching, facilitation, and education services. Known for her upbeat, optimistic approach, Jenn encourages hands-on experimentation that enables rapid, engaging improvement.
In her spare time, Jenn enjoys reading fiction, inhaling the scent of Pacific Northwest pine trees, and baking treats for her loved ones. You can still find her playing stand-up comic if you know where to look.
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Richard Winters, M.D. is an emergency physician at Mayo Clinic in Rochester, Minnesota. He is the director of leadership development for the Mayo Clinic Care Network, a member network of over 47 national and international healthcare systems. Dr. Winters develops and delivers leadership programs and provides executive coaching for leaders around the world.
Dr. Winters authored the Wall Street Journal bestselling book You’re the Leader. Now What?: Leadership Lessons from Mayo Clinic, which was published by Mayo Clinic Press on September 6, 2022. And he serves as core faculty for the Accelerate Leadership Program at Mayo Clinic.
Dr. Winters is a consultant in Emergency Medicine and finance chair for the Midwest Department of Emergency Medicine at Mayo Clinic in Rochester, MN. He serves on the Rochester Emergency Department Executive Committee and the Specialty Council for Emergency Medicine.
Prior to returning to Mayo Clinic in March of 2015, Richard served as the President of an 800-physician medical staff, President/CEO of an Independent Practice Association in the Central Valley of California with 450-physician members, as CEO of a Physician Hospital Organization, and as Managing Partner of a democratic emergency medicine partnership.
He is a graduate of the University of Texas at Dallas Executive and Professional Coaching Program and is an International Coaching Federation professional certified coach. Richard completed a Healthcare Management Executive MBA from the University of Texas at Dallas and UT Southwestern Medical Center. He obtained a Bachelor of Science in Biological Sciences from the University of Illinois at Chicago. Dr. Winters attended Mayo Medical School from 1990-1994. He is board certified and residency trained in Emergency Medicine from the University of California, San Francisco at Fresno.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Gemma is an Improvement Coach, Trainer, and Visual Facilitator, based in the UK and working globally. Gemma started her career in Engineering and quickly found a passion for Improvement. She spent 20 years in Manufacturing across numerous industries, then in 2019 she left employment to build her own business. Gemma's mission is to help organizations and individuals be the best they can be, by helping people SEE, helping people THINK, and helping people CHANGE.
Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.
Gemma is hugely passionate about Improvement and developing people and processes. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realize they have the power to change; or when they get excited about all the improvements they could make.
In 2019, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.
Gemma is based in Cheshire in the UK, working globally.
www.sparkimprovement.co.uk
https://www.linkedin.com/in/gemma-jones-spark/
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Kian Gohar is a futurist, AI researcher, and Founder/CEO of Geolab, a research lab helping organizations build the next frontier of Human-AI collaboration through training and strategy.
A former executive director of the XPRIZE Foundation and Singularity University, Kian has coached the leadership teams of dozens of Fortune 500 companies on AI, innovation, and the Future of Work.
His latest research on Human-AI collaboration has been featured in the Harvard Business Review, Financial Times, NPR, and the Wall Street Journal.
In 2022, he co-wrote the bestselling book “Competing in the New World of Work”, published by Harvard Business Review and translated into 7 languages.
He’s a graduate of the Harvard Business School and serves on multiple corporate and nonprofit boards.
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Nancy Kline pioneered of the body of thought and practice known as The Thinking Environment. Her research through teaching, lecturing, coaching, and working with individuals, professionals, executives, and organizational teams around the world continues to develop this work.
She also is Founding Director of Time To Think, a global leadership development and coaching company that specializes in the Thinking Environment.
An acclaimed author, Nancy has published four books on the Thinking Environment, including the bestseller, The Promise That Changes Everything: I Won’t Interrupt You (Penguin Random House), and the 25-year bestseller Time To Think: Listening to Ignite the Human Mind (Cassell Hachette).
Nancy is also Visting Lecturer at The Henley Business School. Born and raised in New Mexico, Nancy is a US and UK citizen and lives in Oxfordshire with her English husband, Christopher Spence.
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Emily Swaney is the Senior Director of the Lean Promotion Office at OhioHealth, a 16-hospital healthcare system based out of Columbus, Ohio. She has a degree in Operations Management and Marketing complimented by 14 years of experience in lean facilitation. Emily’s passion is creating a culture of problem solvers, and she has partnered with the Shingo Institute, ISE, and Catalysis in publishing articles, webinars, and podcasts on this topic. Emily is a coach for the Ohio State University’s Masters of Business in Operational Excellence program and is also the owner of Advance Lean Consulting LLC, which focuses on partnering with organizations early in their process improvement journey through custom development and support of Lean roadmaps.
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As Baptist's chief medical information officer, Dr. Lancaster works to improve the effectiveness and usability of health care technology for physicians and other providers. He is also a part-time internist for the Baptist Medical Group. After his residency, Dr. Lancaster completed a clinical informatics fellowship and earned a master's degree in applied clinical informatics from Vanderbilt University. He was the chief medical information officer at West Tennessee Healthcare in Jackson, Tennessee, before joining Baptist.
Dr. Lancaster is board certified in internal medicine from the American Board of Internal Medicine and board certified in clinical informatics from the American Board of Preventive Medicine. He is a member of the American College of Physicians and the American Medical Informatics Association.
Dr. Mason is a board-certified general surgeon and native of New Albany, Mississippi, where he practiced for 22 years at Baptist Memorial Hospital-Union County. Dr. Mason serves as chief medical officer at Baptist Memorial Hospital-DeSoto in Southaven, Mississippi, focusing on medical staff relations, quality of care and patient satisfaction. He earned his undergraduate and medical degrees from The University of Mississippi and completed his residency at Vanderbilt University Medical Center.
Skip Steward earned an MBA and has leadership experience in many diverse industries, including automotive, machining, food, service and health care. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt and a certified Lean Champion. Steward is a certified trainer in Training Within Industry (TWI) Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills, and he has spoken both nationally and internationally.
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- CME credit is available for up to 3 years after the stated release date
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David M. Williams, PhD is an internationally respected scholar-practitioner of the Science of Improvement. With 25 years of experience in improvement, he has worked with leaders and teams worldwide to develop people’s abilities to make rigorous, results-driven improvements and adopt quality as an organizational strategy. Dr. Williams coauthored Quality as an Organizational Strategy: Building a System of Improvement. His writing on improvement is also found in many books and published papers. Dr. Williams is a former chief quality officer, consultant, and senior leader at the Institute for Healthcare Improvement. He is a lead faculty in IHI's Improvement Advisor Professional Development Program and developed and led IHI's Chief Quality Officer program. He created the Mr. Potato Head and Coin Spin PDSA exercises, which are used worldwide to teach PDSA testing and measurement for improvement.
Dr. Williams is a former city paramedic and a subject matter expert on ambulance service system design.
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Melissa Vandergriff, MBA, PMP, is Director of Continuous Improvement for the Cleveland Clinic Enterprise Markets. Melissa has served as a member of the Cleveland Clinic Continuous Improvement team for 15 years and has led numerous successful improvement initiatives across the Cleveland Clinic health system. Prior to her current position, Melissa held the role of CI Director for Clinical Institutes and for 6 years held the dual roles of Director of Operations and Continuous Improvement at Cleveland Clinic Hillcrest Hospital, where she led the hospital’s culture of improvement program and oversaw clinical and non-clinical operations. Before joining the Cleveland Clinic, Melissa spent 10 years in process improvement and project management in the IT and healthcare industries. She received her MBA from Case Western Reserve University’s Weatherhead School of Management and is a certified Project Management Professional (PMP).
Keith Sulzer joined the Cleveland Clinic in 2022 where he has served as the Continuous Improvement Advisor for the Education Institute, Dermatology & Plastic Surgery Institute, and the Main Campus Submarket. In all three areas, Keith has excelled in partnering with leaders and teams to build CCIM capability and drive tangible results – most recently in the areas of documentation optimization, appointment fill rates, OR efficiency, and hospital throughput.
Prior to the Clinic, Keith had an 11-year career in management consulting at Oliver Wyman in Chicago where he was a Principal in the firm’s Operations practice. Over his consulting career, Keith worked with Fortune 500 clients in various industries to design and implement large, cross-divisional improvement programs to increase service levels, reduce waste, and improve financial performance. His previous roles included leading a $1.2B cost savings initiative for a logistics company and implementing an operational efficiency program at an airline which reduced fuel spend by $35M a year.
Keith graduated from Northwestern University with a double major in Industrial Engineering and Economics. He was a member of the varsity wrestling team and a two-time Academic All-American. Keith lives in the West Park area, where he was born and raised.
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Michael Gallagher is an Executive Lean Leader with GE Aerospace. After 14 years in the auto industry Michael has held several roles in 14 years with GE including Lean Six Sigma Leader, Quality Leader, and Advanced Manufacturing Engineering Leader before taking his current position leading the Finance Kaizen Promotion Office at GE Aerospace.
Michael received his MBA in Supply Chain Management with a concentration in Operations from Michigan State University. In addition to a busy career, Mr. Gallagher serves as Chairman of the Board of Make-A-Wish of Greater Virginia and coordinated testing for his local chapter of MENSA. He enjoys hiking, ultra-marathon running, and volunteering. He and his wife currently reside in Virginia. He has three children and two grandsons.
Priya Oscar is an Executive Lean Leader with GE Aerospace Finance. Priya has over 20 years of experience in GE Finance roles serving several divisions with Commercial Engines Services and Defense & Systems in GE Aerospace . Over the past 5 years she has held Lean Leader roles , supporting finance teams simplify their processes and solve problems at Aerospace and Corporate, before taking her current position with the GE Aerospace Finance Kaizen Promotion Office.
Priya received her MBA in Finance from S.P. Jain Institute of Management & Research, Mumbai. Priya enjoys reading, snorkeling, traveling and learning something new every day.
She currently resides in Cincinnati, OH with her young daughter.
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Petal Bartlett joined the University of Kansas Health System in 2019 as a Pharmacy Master Trainer, where she focused on influencing the implementation of standardized training to ensure high-quality patient care. In 2020, she utilized over 20 years of educational experience and her certification as a Job Instruction course instructor from the TWI Institute to develop the Training Leadership Certification (TLC) program. This program equips pharmacy leaders with the skills to design, deliver, and sustain standardized training within their departments, including obtaining certification as a Job Instruction trainer. Under her direction, the TLC program has evolved into a comprehensive training framework, incorporating systems for planning, execution, and evaluation to ensure high-quality workplace training and support the development of new health system master trainers.
Kaitlyn Wolken joined The University of Kansas Health System in 2015 as a Respiratory Therapist, where she specialized in delivering high-quality care to neonatal and pediatric patients. In 2019, she transitioned to the role of Respiratory Therapy Educator to focus on teaching. By 2021, she advanced to the position of Respiratory Therapy Master Trainer and earned certification as a Job Instruction course instructor from the TWI Institute. In this role, she introduced the Training Leadership Certification (TLC) program to respiratory therapy and continues to oversee its implementation. This program is designed to equip leaders with the skills necessary to develop, deliver, and sustain standardized training within their departments, including certification as a Job Instruction trainer.
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Jacques Neatby is a leadership team and corporate strategy expert.
Hebegan his career as a labour & litigation lawyer with one of Canada’s elite international law firms.
He was recruited into consulting in 1994 and soon after was hired by Canada’s largest independent strategy consultancy (since acquired by KPMG). There he worked with the executive teams of industry-leading companies in North America and Europe, including Ubisoft, Sanofi, as well as Bureau Veritas, the no. 2 player in the global testing and inspection industry (currently 80 000 employees in 140 countries) who hired him to set up their corporate universityand develop their flagship strategic alignment program targeting the organization’s top 300 leaders.
He was later asked to join Bureau Veritas full-time as a senior executive. Based in Europe and reporting to a member of the group’s Executive Committee, he led a team that supported country and regional leadership teams in the USA, Europe and Asia-Pacific, notably with restructuring and strategic alignment, as well as with their post-merger integration of efforts (Note: during his time at Bureau Veritas, the company grew from 18 000 to 60 000 employees).
In 2010, he returned to North America and his expertise with executive teams led Lafarge, now Holcim, the leading cement company in the world ($30 billion in revenues, 72 000 employees) to hire him as a special advisor to its executive teams in Europe, Asia and North America to address restructuring and alignment issues. Since that time, he has also been hired for strategic alignment support by many other industry-leading companies in North America and Europe including Marriott (global no. 1 in hospitality) and Randstad (global no.1 in recruitment).
In addition to his consulting work, Jacques has taught at numerous business schools in North America and Europe since 2012. From 2015-2021, he taught the leadership team module in the world’s no. 1 EMBA program as ranked by the Financial Times in London, where he was amongst the top-ranked professors.
He also writes on executive teams and strategy, notably for the Harvard Business Review and Business Digest. He and INSEAD professor Frédéric Godart are the authors of Leadership Team alignment: From Conflict to Collaboration published by Stanford University Press in 2023.
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Bijoy E. John, MD, is a board-certified Sleep Specialist, Sleep Expert, Public speaker, Podcast guest and an author. He is currently a private practitioner with over 25 years of clinical and research experience. He is the founder and medical director of Sleep Fix Academy which offers online courses, podcasts, and other resources to improve sleep quality. He also treats both kid and adults with various sleep disorders at his clinic in Brentwood, Tennessee. He also serves as an Affiliate Assistant Professor at the University of Tennessee Health Science Center College of Medicine. He is married and has 2 grown children and resides in the suburbs of Nashville.
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Evan Unger has 25 years’ experience driving organizational change initiatives, both as an executive in the pharmaceutical and healthcare industries and as an external consultant. Since 1988 he has consulted with clients in small organizations, school systems and in Fortune 100 companies domestically and across Europe, the Pacific Rim and South America.
He served in several key leadership positions for Merck, a global pharmaceutical manufacturer, and as Vice President of Leadership, Change & Development for Centura Health, Colorado’s largest healthcare provider. He has trained thousands of people in the art of collaborative leadership, and specializes in building teams, change management and complex meeting facilitation. Evan received his BS in Psychology and Economics from Duke University and MBA from the University of Michigan. He recharges once a year with a ten-day, silent meditation retreat. He currently resides in Denver, Colorado.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Wendy K. Smith is a Harvard educated, award-winning academic and the Dana J. Johnson Professor of Management and faculty director of the Women’s Leadership Initiative at University of Delaware. She is an expert on organizational paradoxes, exploring how leaders and individuals effectively respond to contradictory, yet interdependent demands. She spends her time continually working to better manage the paradoxes of life that we all face.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Tom Webb, DBA is the co-founder and managing partner of CareKate, LLC, a firm focused on supporting those who support the health of an aging loved one. Tom's extensive background in healthcare, engineering, and business informs his unique perspective on healthcare consumerism and the future of AI in healthcare.
Tom also serves as Adjunct Faculty at Rush University and National Louis University, teaching courses on data management, statistics for business data analytics, and healthcare quality. His academic research focuses on healthcare quality measurement and price transparency.
Tom held various roles at Rush University Medical Center, including AVP - Quality Analytics, Manager – Clinical Resource Management, and Performance Improvement Consultant. His experience spans over a decade in the chemical and food industries, where he focused on engineering products and processes, including automotive paints, biocide plastic additives, and liquid sweeteners.
Tom's diverse expertise positions him to offer valuable insights into the intersection of technology and healthcare. He holds a DBA with a focus in Data Analytics from Grand Canyon University, an MBA from the University of Chicago Booth School of Business, and a BS in Chemical Engineering from the University of Illinois at Urbana-Champaign.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Morgan started 4 years ago in BMA Daunia and is the BOS CoE Practice Lead. Morgan has over 30 years' experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation, improving customer, staff experiences and improved Health and Safety. The legacy capabilities of Business Improvement have resulted in over 23 international awards and chairing 27 international conferences around Business Improvement. Morgan is an international award-winning author and written 8 books, two of which have won Shingo Prize publications awards. He has led a business unit with overall P&L accountability of $367M and led an organisation to be the first bank to a Shingo award. He is also a Chartered Engineer, Certified Master Black Belt, Lean Master and Executive Coach. Morgan has leadership experience in marine, manufacturing, government, military, mining, utilities, telecommunications, oil and gas, banking and supply chain.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Jenn Christison grew up wanting to change the world as a teacher, social worker, or stand-up comedian. After exploring all three, she discovered her most significant impact could be made by leading organizational transformation.
With over 15 years of experience as a performance improvement consultant, senior leader, facilitator, and coach across multiple industries and sectors, Jenn brings a wealth of expertise to her work. Her educational background in Society, Ethics, and Human Behavior has shaped her improvement framework, emphasizing team and leadership development alongside technical process improvement.
Committed to the principles of respect for people and continuous improvement, Jenn owns and operates Seven Ways Consulting. She helps motivated leaders become even better through custom coaching, facilitation, and education services. Known for her upbeat, optimistic approach, Jenn encourages hands-on experimentation that enables rapid, engaging improvement.
In her spare time, Jenn enjoys reading fiction, inhaling the scent of Pacific Northwest pine trees, and baking treats for her loved ones. You can still find her playing stand-up comic if you know where to look.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Peter Lowe is Director of Improvement at The Dudley Group NHS Foundation Trust in England. He founded the Dudley Improvement Practice which is the organisation’s Continuous Improvement system used across The Dudley Group Acute and Community care settings. Peter believes in a person-centred approach to improvement and uses the concepts of compassionate leadership, and Nancy Kline’s ‘Time to Think’ way of being to support healthcare professionals with their amazing ideas for improving services for patients.
Peter has taken the work of Mike Rother and Tilo Schwarz to produce an Improvement Kata and Coaching Kata development programme which is double accredited with Continuous Professional Development (CPD) Standards Office and the Kata Competency System (KCS) licensed by Cardiff University.
Peter also has his own improvement consultancy business; Continuous North and provides training and coach development for improvement teams in the National Health Service.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Andy is a keynote speaker, best-selling author and ‘recovering academic’. He specialises in positive psychology and the science of human flourishing. The reward for grinding out his PhD is that Andy gets to call himself a Dr of Happiness.
If you put the cheesy title to one side, the good doctor believes there has never been a more important time to focus on mental health and wellbeing.
Andy heads up a not-for-profit training company with an enviable client list, including Microsoft, Astra Zeneca, Jaguar Landrover, IKEA and the National Health Service. The surplus is ploughed into school and community projects.
Andy has been described as a ‘wellbeing revolutionary’. His mission is to change the narrative and re-focus psychology away from what’s wrong with people to what’s right. His messages act as a gentle nudge towards people taking charge of their own mental health.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Hanah Polotsky, MD, MBOE is a physician executive with twenty years of progressive leadership experience in value-based healthcare, operations, and medical group management. With her proven track record of evaluating company needs and utilizing operational excellence, she facilitates cross-functional redesigns to improve healthcare access, quality, and patient experience followed by anchoring change in new systems, skills, and behaviors.
Originally from Belarus, Hanah graduated from New York University with a Bachelor's in Biochemistry and received her medical degree from Albert Einstein College of Medicine, where she completed her residency in Internal Medicine. After a few years as a clinician educator, she completed Endocrinology Fellowship at New York Hospital – Cornell and Memorial Sloan-Kettering Cancer Center.
In her various roles including Director of Operational Excellence, Vice President of Medical Home Care Delivery, and Enterprise Regional Medical Director, she developed many innovative physician leaders. As a practicing physician, boarded in Internal Medicine and Endocrinology, she seamlessly integrates exam room experiences into leadership coaching.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Mike is Executive Director for the Center for Quality People & Organizations (CQPO). Mike Hoseus brings both manufacturing operations and specialization in Human Resource experience to CQPO. CQPO is an organization developed in 1999 as a vision of Toyota Motor Manufacturing to share Lean Quality philosophy and human resource practices with education, business, and community organizations. CQPO current projects with Toyota include New Hire selection and training process, Team Leader and Group Leader post promotion training, Quality Circle Leader and Manager training, and Global Problem Solving for all levels. Mike is co author with Dr. Jeffery Liker (Author of the Toyota Way) of Toyota Culture. Mike is an adjunct professor with the Lean Enterprise Institute.
Prior to CQPO, Mike was a corporate leader for 13 years at Toyota Motor Manufacturing’s Georgetown, Kentucky, plant both in Human Resources and Manufacturing. As Assistant General Manager in Human Resources, his responsibilities included personnel, safety, HR development, employee relations, benefits, training, and manufacturing/human resource teams for a plant of 8000 team members. His major initiative was development of the enhanced relationship between Human Resource and Manufacturing. Mike’s operational responsibilities in manufacturing started in 1987 as a front line supervisor in vehicle assembly. This included all aspects of safety, quality, productivity, cost and morale for operations. With experience as Assembly Plant Manager and eventually Assistant General Manager, his responsibilities increased to include both assembly plants including operations, maintenance, and engineering.
Mike currently supports organizations with Lean Culture transformations focusing on the roles of Executive Management and Human Resources and how the Quality People Value Stream integrates with the Operations Value Stream.
Mike has served and contributed to numerous community boards such as the Kentucky Community and Technical College System and the Lexington Mayor’s Partnership for Youth. Mike has degrees in Business and Psychology from Xavier University and a Masters of Arts in Counseling from Asbury Theological Seminary. Mike’s wife, Suzy and he are co-founders of CMH, Inc. and Life Learning Ministries and have three children, Ben, Leah and Lindsay as well as daughter in law, Jessica (Ben).
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Chris is a multi-award winning author, international speaker, and coach. He is a certified Shingo Institute master-level trainer, a Shingo Institute Faculty Fellow, Examiner and Member. He coaches executive teams and transfers continuous improvement knowledge across all levels of an organisation. Chris is also the author of three Shingo Publication Awards for books he has co-authored.
Brad is a senior leadership coach focused on helping leaders improve themselves and their organization to create a better future economically, socially and environmentally for future generations. He is host of the Enterprise Excellence Podcast and Community, author of the book "Agile Sales", and a certified trainer and coach in Lean Six Sigma and the Agile Education Program.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Sarah Hyndman is the author of the book Why Fonts Matter (Gingko Press), a keynote speaker and the founder of Type Tasting (www.typetasting.com). She explores what happens to your brain on words: from sight to senses.
As a designer-researcher Sarah has been a typosensory expert since 2013. She has co-published papers with Professor Charles Spence of the University of Oxford. Sarah combines her findings with collated research. She translates this into multisensory experiences and interactive demonstrations. Her talks are packed with audience participation and live experiments. Her experiment-themed events are designed to engage curiosity.
Sarah creates experiences that transform what audiences feel, think, taste, smell and do.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Papier is the co-founder and CEO of VisualDx. A thought leader in clinical informatics, Dr. Papier maintains the overall vision for the company with a keen focus on product integration and impacting costs in healthcare through clinical accuracy. His entrepreneurial drive, years of clinical experience, and passion for delivering true healthcare solutions have propelled the company to the forefront of clinical decision support in quality and innovation.
A dermatologist and medical informatics expert, Dr. Papier has a particular interest in designing clinical decision support systems based on visually rich knowledge areas to reduce diagnostic error at the point of care. In line with this goal, he is focused on transforming medical education to include training in cognitive error and the use of information technology. Dr. Papier also focuses on consumer health by developing tools to educate and empower patients.
A graduate of Wesleyan University, Dr. Papier completed his pre-med studies at Columbia University, earned his MD from the University of Vermont College of Medicine, and completed his graduate medical training at the University of Rochester Medical Center. He is an associate professor of Dermatology and Medical Informatics at the University of Rochester School of Medicine and Dentistry.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Urs is a former United Nations military peacekeeper and NATO military peacekeeping commander, a highly accomplished ultraendurance champion, a widely published professor, bestselling author, and a seasoned executive coach and keynote speaker with more than three decades of experience helping hundreds of leaders and dozens of executive teams unlock new levels of achievement across four continents.
He is the founder of the Radical Humility Leadership Institute and speaks frequently on the topic of leadership to corporations and associations across the globe. His message of Radical Humility in leadership has inspired teams from across the spectrum, including Amazon, Starbucks, the Society of Human Resource Management, Vistage, the University of Melbourne, and Microsoft.
He holds a PhD in geography and a Master of Science from the University of Zürich, Switzerland, and an MBA from the Australian Graduate School of Management.
Urs is the loving father of two teenage boys who make commanding soldiers look easy. He lives in Seattle, Washington.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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James R. Korndorffer, Jr. MD MHPE FACS is Associate Professor and Vice Chair of Education in the Department of Surgery at Stanford University. Previously he served as Vice chair of Surgery at Tulane University Health Sciences Center in New Orleans. While at Tulane he also was the Surgery Residency Program Director, the assistant dean for Graduate medical education and the Medical Director of the Tulane Center for Advanced Medical Simulation and Team Training. He received his undergraduate degree in Biomedical Engineering from Tulane University, his Medical Degree from the University of South Florida College of Medicine and his Masters in Health Professions Education from the University of Illinois Chicago. His general surgery residency was completed at The Carolinas Medical Center in Charlotte, North Carolina and his Advanced Laparoscopic Fellowship was completed at Tulane University.
He is actively involved in numerous national societies including the American College of Surgeons, the Society for Gastrointestinal and Endoscopic Surgeons, the Association for Surgical Education, and the Association for Program Directors in Surgery. He serves on the American College of Surgeons Committee on Validation of Surgical Knowledge and Skills, SAGES Fundamentals of Laparoscopic Surgery and Development Committees and also serves as the APDS research committee vice chair.
Dr. Korndorffer has published over 60 papers in peer reviewed journals, 5 book chapters and has presented at over 100 national meetings. Dr. Korndorffer’s clinical interests include minimally invasive surgery for gastrointestinal disorders and hernias. His research interests include surgical education, surgical simulation, patient safety, and patient care quality.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Steve Jones is a leadership coach, keynote speaker, consultant, and best-selling author who empowers leaders to build strong, united, and resilient cultures. His positive impact developed as a teacher and head football coach at Kimberly High School in Wisconsin, where he led his team to a record of 129-9 (including 70 consecutive wins) and multiple state championships. Steve’s winning formula captivates Fortune 500 companies, pro sports teams, and competitive leaders aiming to inspire successful, connected teams.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps clients across North America.
Skip Steward is the Vice President and Chief Improvement Officer at Baptist Memorial Health Care.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps clients across North America.
Skip Steward is the Vice President and Chief Improvement Officer at Baptist Memorial Health Care.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps clients across North America.
Skip Steward is the Vice President and Chief Improvement Officer at Baptist Memorial Health Care.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps clients across North America.
Skip Steward is the Vice President and Chief Improvement Officer at Baptist Memorial Health Care.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Jennifer is the co-founder and CEO of Cultivating Leadership, Jennifer blends deep theoretical knowledge with a driving quest for practical ways to make leaders’ lives better. She coaches executives and executive teams, designs and teaches leadership programs. In her practice and in her four acclaimed books, Jennifer has developed a series of tools and approaches that help leaders around the globe to grow their inner agility and thrive in uncertain and complex circumstances. When she’s not working with clients and colleagues, you can find her in the French countryside, where she has bought a house with eleven friends who live in community and try to keep the dog from terrifying the cats.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Marcus Hollinger and Josh Ruff are Sr. Directors of Innovation at Stoked (stokedproject.com), a breakout innovation studio giving leaders and teams the courage to innovate with impact. They are the co-creators of Ideascience by Stoked (stokedproject.com/ideascience): music, neuroscience, and practical tools for building momentum to solve business challenges—in a 3-hour package.
Marcus is an award-winning marketer, innovation designer, and entrepreneur. He has a decade-long career leading creative work. Marcus led creative marketing at Reach Records as their Chief Marketing Officer where he created Grammy Award Winning campaigns, and launched the #1 Album on the Billboard 200 Chart in 2014. He coaches executive education programs at the Stanford d.School, is a Senior Director of Innovation at Stoked, and as an entrepreneur, his specialty coffee company, Portrait Coffee, was named Food and Wine Magazine's best coffee in Georgia.
Josh is an award-winning innovator, Stanford d.schooler, hotelier, and craftsman. He has designed and run global innovation programs at Hyatt, he coaches executive education programs at the Stanford d.school, and as a Senior Director at the human-centered design consultancy Stoked, he helps teams awaken their creative state. Josh's expertise is leading client teams—from nonprofit to Fortune 5—through the murky space between scrappy, rapid prototyping and full-blown pilots for new consumer products, services, and experiences. Most recently, a team Josh led at a Fortune 50 company won the CEO Award for Innovation for a breakthrough solving the support gap mothers endure within the first six weeks after giving birth.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Todd Rogers is professor of public policy at Harvard. He’s coauthor of Writing for Busy Readers: Communicate More Effectively in the Real World. To learn more see this 1-page checklist or use this AI email editing tool. He leads award-winning workshops on effective communication for organizations around the world.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Gemma is an Improvement Coach, Trainer, and Visual Facilitator, based in the UK and working globally. Gemma started her career in Engineering and quickly found a passion for Improvement. She spent 20 years in Manufacturing across numerous industries, then in 2019 she left employment to build her own business. Gemma's mission is to help organisations and individuals be the BEST they can be, by helping people SEE, helping people THINK, and helping people CHANGE.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Chris is a co-author of three Shingo Publication award winning books - "4+1 Embedding a Culture of Continuous Improvement " , " The Essence of Excellence " and “Why Bother?” . He edited the Shingo Institute book “Enterprise Alignment and Results” and is a Shingo Institute Faculty Fellow, master trainer and examiner.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Jake Lancaster is the Chief Medical Information Officer
(CMIO) for Baptist Memorial Health Care Corporation and Chief Medical Officer
for the Baptist Medical Group. He also continues to practice as a part-time internist for the Baptist Medical Group (BMG).
Dr. Lancaster completed his undergraduate degree in physics
at the University of Mississippi and Sally McDonald Barksdale Honors College,
where he was inducted into the Phi Beta Kappa honor society. He earned his medical
degree at the University of Mississippi, where he served as student body
president and was inducted into the medical honor society Alpha Omega Alpha. He
then went on to complete an internal medicine residency at the University of
Alabama at Birmingham, where he simultaneously completed a Master of Science in
Healthcare Administration from the UAB School of Health Related Professions.
After residency, he pursued a fellowship in the field of
Clinical Informatics at Vanderbilt University Medical Center and earned an
additional Master’s degree in Applied Clinical Informatics from Vanderbilt
University. After completing fellowship, he went on to be the Chief Medical
Information Officer at West Tennessee Healthcare in Jackson, TN, where he practiced
as an outpatient internal medicine physician and hospitalist.
He is board certified in internal medicine through the
American Board of Internal Medicine and clinical informatics through the
American Board of Preventive Medicine. He is a member of the American College
of Physicians and the American Medical Informatics Association. He is also a
Fellow of the American Medical Informatics Association and the author of the
book “The Matter of Medicine.”
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Richard is a UK born Australian who has spent 40 years working globally on Business Improvement across Retail, Supply Chain, Telco, Banking and Education sectors.
From this career there emerged a single thread of learning which was so consistent and so impactful that Richard felt compelled to pull it out, capture and share it. The resulting book places Key Behaviour Indicators (KBI's) at the center of an organization’s ability to achieve genuine high performance and move towards a target Culture.
KBIs are not KPIs for people, they open a window into the Mindset of your organization. They tell you if your Culture is real or dead on a meeting room poster.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Robert “Cujo” Teschner is a combat veteran. He’s a former F-15 “Eagle” instructor at the prestigious U.S. Air Force Weapons school—the Air Force “Top Gun” program. He’s also a former F-22 “Raptor” fighter squadron commander, having commanded one of America’s precious few operational F-22 fighter squadrons.
During his time teaching at the Weapons School, Cujo served as the U.S. Air Force’s Subject Matter Expert on the practice of team accountability. His published work from that time is still in use throughout the Air Force today. Specifically, Cujo authored “The Vocabulary of the Debrief” and helped mold the Methodology of the Debrief, defining the language and accountability practices that the Air Force uses to the present day.
A 1995 distinguished military graduate of the Air Force Academy and a 2013 distinguished graduate of the National War College, Cujo retired from the Air Force in December 2015, achieving the rank of full Colonel. But because of a battle with colorectal cancer, Cujo and his family decided to retire from the Air Force early. Team Teschner’s ambition was to focus on Cujo’s health and to accommodate the fact that his body was largely broken. This led to Cujo’s introduction to entrepreneurship.
Back when he was teaching at the Weapons School, Cujo believed that the principles he was teaching applied to a much wider audience. In fact, as Cujo started to refine and update the Accountability practices he would teach for the entirety of his time at the Weapons School, he also started thinking about translating those principles to business. Once cancer forced him to give up his ability to fly high-performance fighter aircraft, he pivoted to teaching businesses the principles that allow all teams to thrive in disruption. And he’s never looked back.
Cujo is now the founder and CEO of VMax Group, an international leadership training company. He is also the national bestselling author of Debrief to Win: How America’s Top Guns Practice Accountable Leadership … and How You Can, Too! His second book, Aiming Higher: A Journey Through Military Aviation Leadership also immediately went to #1 on the Amazon bestseller list. Cujo has built his growing company from scratch, and everyone in the company is committed to the company’s purpose: To teach and inspire real teamwork so that teams thrive in disruption and keep our economy strong.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Billy Ray Taylor is the CEO of LinkedXL and author of “The Winning Link“. Billy previously worked at Goodyear Tire and Rubber Company for 30 years; starting off on the plant floor and retiring as Global Head of Diversity and Inclusion and Executive Director of Commercial, Off Highway, and Support Manufacturing North America.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Korby Miller, MS, CPXP
Vice President of Experience, Safety and Quality Operations
Prisma Health
Korby Miller, MS I/O Psy, CPXP, CPHQ, CPPS, is a health care executive with nearly a
decade of progressive leadership at some of the largest health systems in the nation.
Korby serves as the Vice President of Experience, Safety and Quality Operations at Prisma
Health – the largest health system in South Carolina, serving 1.5 million distinct patients
with 18 acute and specialty hospitals and one of the nation’s largest medical groups.
Korby has developed and implemented patient experience systems at scale that have led to
industry-leading improvement and sustained outcomes across the continuum of care. Most
notably, Medical Group ranks above top quartile in “Likelihood to Recommend” - an
improvement of nearly 30 percentile ranking points during the height of the pandemic when
national performance was declining and hospital performance has improved 3x the amount
of the national average. She also leads Prisma Health’s total learning and improvement
system, the Pulse Program, that enables all team members to manage all domains of
outcomes within their daily work. Over the past year, Prisma Health has achieved
significant improvement in experience, safety, quality and cost, while also improving team
member engagement.
Korby has an extensive coaching and performance improvement background influencing
work design. She has authored work on provider-nurse rounding practices and their impact
on safety and experience outcomes. Korby fundamentally believes in two core tenants –
that experience leads to trust and trust leads to better health outcomes, and that work
should be designed with teams and patients, not for them. She is deeply committed to
streamlining the work of experience, safety and quality by designing workflows from the
front-line and patient perspectives.
Before joining Prisma Health, Korby led systemwide experience efforts for Intermountain
Health in its fully integrated model for managing safety, quality and experience functions.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Michael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good. His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts―as well as in notable publications including the Harvard Business Review, Forbes, Inc., and Fast Company. MBS is the founder of Box of Crayons, a learning and development company, that helps organizations move from advice-driven action to curiosity-led transformation. They have trained more than half a million people for clients including Microsoft, Salesforce, TELUS and Gucci. Before establishing Box of Crayons, MBS’s accomplishments included publishing an academic article on James Joyce and a Harlequin-esque short story; playing small roles in helping invent Pizza Hut’s Stuffed Crust pizza and creating “one of the worst single-malt whiskies in existence”; and spending 20 minutes writing what has remained GlaxoSmithKline’s global vision for more than 20 years. A former Rhodes Scholar, MBS is an Australian who now lives in Toronto, Canada. You can join others committed to being a force for change at MBS.works
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- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
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Shaun Barker has been the assistant executive director for the Shingo Institute since 2001 where he is responsible for such organizational operations as finance, human resources, information technology, marketing, and development. He is also responsible for the assessment value stream and its pool of approximately 160 examiners from industries around the world. He has personally participated in dozens of comprehensive site assessment visits to business and government organizations worldwide that have challenged for the Shingo Prize. Mr. Barker participates in the development of Shingo educational offerings and is a contributor to both the world-renowned Shingo Model and the Shingo Prize Application Guidelines - the international standard of operational excellence. He was a key participant in the creation of a Lean certification program sponsored by AME, SME, and the Shingo Institute. Mr. Barker is an engaging speaker and instructor for the Shingo Institute and trains companies on the Shingo Model and the Shingo Guiding Principles, teaching how to apply principle-based leadership to their own operations and to use assessment tools to foster continuous improvement within their organizations. As a result of his expertise, Mr. Barker has delivered presentations and workshops to professionals in various parts of the world including the United States, Canada, China, Mexico, and Europe. Mr. Barker's professional industry background in retail management operations included 14 years of work with Sav-On Drugs, Wal-Mart, and Dollar General. He has experience with profit and loss responsibility for multi-million dollar operations in high growth environments. Mr. Barker earned a bachelor's degree in marketing with a minor in economics from Utah State University and an MBA with an emphasis in entrepreneurship.
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Dr. Stephen Beeson, founder and CEO of Practicing Excellence, is a nationally recognized speaker, physician, and author whose life mission is to coach and develop clinicians to be their best. Dr. Beeson started his career as a family medicine physician with the Sharp Rees-Stealy Medical Group in San Diego in 1994. During his career, Dr. Beeson was tasked to coach, develop and engage clinicians to help improve both the clinician and patient experience. Inspired to help clinicians across the nation become their best, Dr. Beeson founded Practicing Excellence. The company partners with health systems and medical groups to deliver coordinated skill-building programs that create measurable results in well-being, patient experience, and leadership effectiveness. Under Dr. Beeson’s leadership, Practicing Excellence launched the Clinician Experience Project (CEP) to serve physicians, advanced practice providers (APPs), and clinical leaders, and the Nursing Experience Project (NEP) to help nurses and nurse leaders. Practicing Excellence serves a growing community of organizations dedicated to developing their people and impact care for patients and care teams, alike.
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Dr. Fife completed a Family Medicine residency at the University of Texas, Southwestern in Dallas followed by a two-year Fellowship in Undersea and Hyperbaric Medicine at Duke University. Until 2013 she was a Professor of Medicine at the University of Texas Health Science Center, Houston where she initiated the Memorial Hermann Center for Wound Healing and Hyperbaric Medicine and the Lymphedema Center. She is now a Professor of Geriatrics at Baylor College of Medicine in Houston. She serves as the Chief Medical Officer of Intellicure, Inc., a health information technology company, and the Executive Director of the U.S. Wound Registry, a non-profit organization recognized by CMS as a qualified clinical data registry. The USWR develops wound relevant quality measures and helps wound care practitioners meet the requirements of Medicare’s Quality Payment Program. Past and present board activities include the Alliance of Wound Care Stakeholders, the American Academy of Wound Management, the Association for the Advancement of Wound Care and the American Professional Wound Care Association. She is the clinical editor of Today’s Wound Clinic and has authored more than 100 peer reviewed articles and book chapters as well as editing 3 textbooks (the Textbook of Chronic Wound Care, Wound Care Practice, and Women and Pressure: Diving and Flying.). Her research contributions include the development of real time lymphatic imaging with Dr. Eva Sevick using near infrared technology, and more recently, the use of real-world data for comparative effectiveness studies to understand what works best for patients with chronic wounds and ulcers.
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Keith Ingels is the Raymond Lean Management manager of solutions and support centers for The Raymond Corporation. He has worked with lean management principles for more than 20 years, throughout the Toyota Material Handling network. At Toyota, he studied under internationally known TPS mentors in Japan and Europe, led his team to be one of the first Toyota ASEC (After Sales Service Evaluation Certification) certified facilities in the U.S. and has presented internationally at Global Toyota Summits in North America, Japan and Australia. During his time at Raymond, he has trained and coached more than 500 associates in lean management, developed better methods for installing and maintaining Raymond equipment, and has led lean management projects in a variety of areas, including IT, Sales, Financial Services, Rental, Parts, Service and Logistics. Ingels has his MBA in management from Virginia Tech.
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Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey.
https://elisabethswan.com/
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Doug Lemov is the author of the international bestseller Teach Like a Champion--now in its 3.0 version--and The Coach's Guide to Teaching. He is the co-author, with TLAC colleagues, of Practice Perfect, Reading Reconsidered, Teaching in the Online Classroom, and Reconnect. In addition to his work studying teachers, he would like you to believe that he is the front man in the nation’s foremost Kenny G cover band. His favorite words are "Huzzah" and "Yam."
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Dr. Timothy Chen, family medicine expert, is the Medical Director at BlueHealth Baptist in Madison, Mississippi. He received his Bachelor of Science degree in Biological Engineering from Mississippi State University and later attended the University of Mississippi School of Medicine in Jackson. For his residency training, he attended the Carolinas Medical Center in Charlotte, North Carolina. Dr. Chen is proudly affiliated with the American Medical Association and the American Academy of Family Physicians. He also earned a Board Certification from the University of Arizona in Integrative Medicine. Dr. Chen’s research interests include health and wellness, evidence-based medicine and population health and policy. He’s taken his expertise online with his YouTube channel named “Common Sense Medicine,” in effort to make complex medical knowledge more understandable to everyone. He is married with five kids.
Lee Greer, M.D., serves as Corporate Medical Director for Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company. Dr. Greer holds an undergraduate degree in Civil Engineering from Mississippi State University, a medical degree from the University of Mississippi Medical Center and a Master of Business Administration degree from Yale University. He is certified with the American Board of Family Medicine with a Certificate of Added Qualification – Geriatric Medicine. In his role as Corporate Medical Director, Dr. Greer acts as a liaison between Blue Cross & Blue Shield of Mississippi and the Provider community and supports the development and monitoring of the Company’s Quality Management programs to include quality of care best practices. He also provides physician expertise in Company corporate and strategic initiatives and assignments. Dr. Greer serves on the Board of Directors for the Alzheimer’s Association – Mississippi Chapter, the Juvenile Diabetes Research Foundation and the Mississippi Colorectal Roundtable. He has previously served as the Chairman of the Board of Directors for Information and Quality Healthcare and the Chairman of the Physician Leadership Committee for the Mississippi Hospital Association. Dr. Greer is a Member of the American Academy of Family Physicians, the Mississippi State Medical Association and the American Geriatrics Society. Dr. Greer is married to Reena Greer. They have one daughter.
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Michaela Kerrissey, PhD, MS, is an assistant professor of management on the faculty at the Harvard TH Chan School of Public Health. She identifies how healthcare organizations innovate, improve, and integrate services, specifically how teams solve problems that cross organizational boundaries. Her research has been published in leading academic journals in both management and healthcare, such as Administrative Science Quarterly and Health Affairs. She has received Best Paper awards from the Academy of Management and the Interdisciplinary Network for Group Research and was listed in 2023 on Thinkers50 Radar, a global ranking of top management thinkers.
Dr. Kerrissey designed the Management Science for a New Era course at the School of Public Health. She also teaches in multiple executive programs at Harvard’s business and medical schools and received the Bok Center award for excellence in teaching.
Dr. Kerrissey holds a BA from Duke University, an MS from the Harvard School of Public Health, and a PhD from Harvard University. She was awarded the Robertson Scholarship at Duke, a Hart Leaders Fellowship, and a Reynolds Fellowship at Harvard. Prior to her academic engagement, she was a consulting team leader at The Bridgespan Group, which was launched by Bain & Company.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
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Dr. Teodor Grantcharov completed his surgical training at the University of Copenhagen, and a doctoral degree in Medical Sciences at the University of Aarhus in Denmark. Dr. Grantcharov is a Professor of Surgery at Stanford University and Associate Chief Quality Officer for Innovation and Safety at Stanford Healthcare. Prior to joining Stanford, Dr. Grantcharov was a Professor of Surgery at the University of Toronto and Keenan Chair in Surgery at St. Michael’s Hospital in Toronto. He wasthe Founder of the International Centre for Surgical Safety – a multidisciplinary group of visionary scientists with expertise in design, human factors, computer- and data science, and healthcare research. He previously held Canada Research Chair in Simulation and Surgical Safety and was awarded the Queen Elizabeth II diamond jubilee medal for his contributions to clinical research and patient safety in Canada. Dr. Grantcharov was awarded the honorary fellowship of the Imperial College in London, the honorary fellowships of the Bulgarian, Danish and Brazilian surgical societies, the Spinoza Chair in Surgery from the University of Amsterdam and multiple national and international awards for his contributions to surgical education and surgical safety. Dr. Grantcharov’s clinical interest is the area of minimally invasive surgery, while his academic focus is in the field of surgical innovation and patient safety. He has become internationally recognized as a leader in this area with his work on curriculum design, assessment of competence and impact of surgical performance on clinical outcomes. Dr. Grantcharov developed the surgical Black Box concept, which aims to transform the safety culture in medicine and introduce modern safety management systems in the high-risk operating room environment
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Mark Bowden is an expert in Body Language, Human Behavior, and Communication Voted Global Gurus #1 body language professional in the world, bestselling author, founder of communication training company TRUTHPLANE, and co-host of the YouTube sensation The Behavior Panel, Mark Bowden is a world renowned thought leader in body language and communication. Passionate about helping people to express themselves as trustworthy, credible, influential and persuasive communicators, Mark’s keynote speeches and training courses empower audiences across the planet with presentation and strategic communication skills for peak performance and productivity, to stand out, win trust and gain credibility every time they speak. Inspirational, energetic and entirely entertaining, Bowden’s keynotes delve into the neuroscience behind how we react to the behaviors of others, and how to use our own behavior and nonverbal communication to win trust, gain credibility, and reach our potential. His talks prove game changing for audiences across all industries and sectors, helping them upskill their presentation and communication practice, improve performance, positively impact others in their organizations, build relationships, drive business growth, attract and win clients as well as retain employees. Bowden’s communication skills training company TRUTHPLANE®, provides live in person and virtual training for groups and individuals, as well as online self directed training programs. Clients include business leaders of Fortune 500 companies, prime ministers of G7 powers, and leading brands such as Madison Square Gardens, Shopify, Real Madrid, Toyota, KPMG, American Express, the US Army, and NATO. Bowden is also the trainer on how to be more effective in virtual communication, working with the senior leadership and sales people globally at ZOOM. A bestselling author, Bowden’s books on body language and human behavior include Winning Body Language; Winning Body Language for Sales Professionals; Tame the Primitive Brain; and Truth and Lies: What People are Really Thinking. Bowden’s highly acclaimed TEDx Talk “The Importance of Being In-Authentic,” on how to use your body language to reach your true potential, reaches and motivates millions of people. Bowden is a longstanding and popular presentation skills and strategic communication instructor for Canada’s #1-ranked EMBA program at Kellogg-Schulich School of Business, and he is president of the National Communication Coaching Association of Canada. In the media Bowden is a go-to commentator on the body language of leading politicians and public figures, regularly featured on CNN, CTV, CBC, and Global News; and quoted in The Wall Street Journal, Washington Post, and GQ Magazine. In his YouTube show The Behavior Panel, Bowden and fellow panelists analyze the body language and human behavior seen in videos of public figures, politicians, celebrities and infamous names in the world of “true crime”. With close to 1 million subscribers and over 100 million views on YouTube, The Behavior Panel appears regularly on The Dr. Phil Show as well as national and international news.
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Ed Schein is a former Professor Emeritus of the Massachusetts Institute of Technology (MIT) Sloan School of Management. In 2009 he published Helping, a book on the general theory and practice of giving and receiving helpfollowed in 2013 by Humble Inquiry which explores why helping is so difficult in western culture. It won the 2013 business book of the year award from the Dept. of Leadership of the University of San Diego.He continues to consult with various local and international organizations on a variety of organizational culture and career development issues, with special emphasis on safety and quality in health care, the nuclear energy industry, and the US Forest Service. An important focus of this new consulting is to focus on the interaction of occupational/organizational subcultures and how they interact with career anchors to determine the effectiveness and safety of organizations.
Peter Schein is a strategy consultant in Silicon Valley. He provides help to start-ups and expansion-phase technology companies. His expertise draws on over twenty years of industry experience in marketing and corporate development at technology pioneers. Peter spent eleven years in corporate development and product strategy at Sun Microsystems. At Sun, Peter led numerous minority equity investments in mission-critical technology ecosystems. He drove acquisitions of technology innovators that developed into multi-million dollar product lines at Sun. Through these experiences developing new strategies organically and merging smaller entities into a large company, Peter developed a keen focus on the underlying organizational culture challenges that growth engenders in innovation-driven enterprises.
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Mónica Guzmán is a bridge builder, journalist, and entrepreneur who lives for great conversations sparked by curious questions. She’s senior fellow for public practice at Braver Angels, the nation’s largest cross-partisan grassroots organization working to depolarize America; host of live interview series at Crosscut; and cofounder of the award-winning Seattle newsletter The Evergrey. She was a 2019 fellow at the Henry M. Jackson Foundation, where she studied social and political division, and a 2016 fellow at the Nieman Foundation for Journalism at Harvard University, where she researched how journalists can rethink their roles to better meet the needs of a participatory public. She was named one of the 50 most influential women in Seattle, served twice as a juror for the Pulitzer Prizes, and plays a barbarian named Shadrack in her besties' Dungeons & Dragons campaign. A Mexican immigrant, Latina, and dual US/Mexico citizen, she lives in Seattle with her husband and two kids and is the proud liberal daughter of conservative parents.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
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Dr. Feuquay was named Northern Arizona Healthcare’s chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz., and completed his internal medicine internship and residency at Oregon Health & Science University in Portland Ore. He earned his bachelor’s degree in business administration from the University of Arizona. Outside of his work like he is a husband to Dr. Kathryn Feuquay who is also a hospitalist at Northern Arizona Healthcare and a father of 3 boys. He enjoys watching his boys play sports and is devoted to practicing Jujitsu as often as he can.
Jake Lansburg joined Northern Arizona Healthcare in March 2020. He is currently the System Vice President of Care Transformation & Effectiveness with executive oversight of organizational clinical performance, quality and safety, infection prevention, care transformation and improvement, research, data and analytics, and care coordination. Prior to joining NAH, he was an executive at Banner University Medical Center — Phoenix campus where he led clinical, operational, and financial improvements for the Academic Medical Division to achieve Top 100 recognition from IBM Watson and national recognition from U.S. News and World Report Top 50 Specialties for five service lines. Jake earned his bachelor’s degree in Biopsychology & Statistics from Arizona State University and his master’s degree in business administration from the W.P. Carey School of Business at Arizona State University. He is a member of the American College of Healthcare Executives and a Lean Six-Sigma black belt.
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- CME credit is available for up to 3 years after the stated release date
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Tilo Schwarz is a leadership coach, former plant manager and co-founder of the Campus for Leaders at the University of Applied Science Ansbach. He helps managers to successfully lead change and empower their teams for improvement, adaptiveness, and superior results. During his time as a plant manager at a renowned German power-tool manufacturer, he started practicing Toyota Kata with his management team as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily routine throughout all processes and areas of the plant. That led to winning the A. T. Kearny operational excellence competition "Factory of the Year" and a WHU/INSEAD Industrial Excellence Award. Tilo is the author of several books on coaching and Toyota Kata.
Jeffrey K. Liker is Professor Emeritus, Industrial and Operations Engineering at The University of Michigan and President of Liker Lean Advisors, LLC. He is the author of the best-selling book, The Toyota Way, Second Edition, and has coauthored nine other books about Toyota including The Toyota Way to Service Excellence and The Toyota Way to Lean Leadership. His graphic novel with Eduardo Lander and Tom Root tells the story of lean transformation at a mail-order company: Lean in a High-Variability Business. A more compact graphic novel, Engaging the Team at Zingerman’s Mail Order, illustrates how Kata unleashed the creativity of their team. His articles and books have won thirteen Shingo Prizes for Research Excellence. He was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.
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- CME credit is available for up to 3 years after the stated release date
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Michael Bungay Stanier has a gift for distilling big, complex ideas into practical, accessible knowledge for everyday people that helps them be a force for good.
His books have sold over a million copies, with The Coaching Habit topping the Wall Street Journal bestseller list. MBS has been featured on the blogs and social media platforms of thought leaders including Seth Godin, Tim Ferriss, and Brené Brown, and has appeared on ABC, BBC, CBC, Ted.com, and innumerable podcasts―as well as in notable publications including the Harvard Business Review, Forbes, Inc., and Fast Company.
MBS is the founder of Box of Crayons, a learning and development company, that helps organizations move from advice-driven action to curiosity-led transformation. They have trained more than half a million people for clients including Microsoft, Salesforce, TELUS and Gucci.
Before establishing Box of Crayons, MBS’s accomplishments included publishing an academic article on James Joyce and a Harlequin-esque short story; playing small roles in helping invent Pizza Hut’s Stuffed Crust pizza and creating “one of the worst single-malt whiskies in existence”; and spending 20 minutes writing what has remained GlaxoSmithKline’s global vision for more than 20 years.
A former Rhodes Scholar, MBS is an Australian who now lives in Toronto, Canada.
You can join others committed to being a force for change at MBS.works
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- CME credit is available for up to 3 years after the stated release date
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Matt Abrahams is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business, and a much sought-after keynote speaker and communication consultant for Fortune 100 companies. His popular podcast, Think Fast, Talk Smart, is the number one career/business program on Apple Podcasts in India, Israel, Canada, Hong Kong and Singapore, and in the top five in the US and the UK, with 1.1 million average downloads/listens per month. His TEDx talks have racked up over six million views. Think Faster, Talk Smarter is his first book.
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Dr. Steven J. Spear (DBA MS MS)
Principal, HVE LLC
Sr. Lecturer, MIT Sloan School
Sr. Fellow, Institute for Healthcare Improvement
Creator, See to Solve Gemba and Real Time Alert Systems
SSpear@MIT.edu www.SeeToSolve.com Steve@HVELLC.com
Knowing how to get smarter about what you do and better at doing it, faster than
anyone else, is critical, a bona fide source of sustainable competitive advantage.
How so? All organizations share a challenge. They’re trying to coordinate people—
sometimes a few, sometimes many thousands—towards shared purpose, somewhere
on the spectrum from upstream conceptualization and discovery, through
development, design, and ultimately delivery. The problem is, particularly at the start
of any undertaking, no one really knows what to do, how to do it, nor can they do it
well. All that has to be invented, created, discovered…figured out.
So, those who solve problems faster, win more. After all, if your team and mine chase similar goals (or we face
off as adversaries), you succeed (or win) because you come to your moments of test better prepared than I do.
Since knowhow and skills are not innate, you won because you solved your problems, better and faster than I did
mine, gaining edges in relevance, reliability, resilience, and agility.
Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful
problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from
the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes.
“Decoding the DNA of the Toyota Production System” is a leading HBR reprint and part of the “lean” canon. He’s
written for medical professionals and educators in Annals of Internal Medicine, Academic Medicine, and Health
Services Research, for public school superintendents in Academic Administrator, and for the general public in the
New York Times, the Boston Globe, Fortune, and USA Today.
High velocity learning concepts have been tested in practice, helping building internal capability for accelerated
improvement and innovation at Alcoa—which generated recurring savings in the $100s of millions, Beth Israel
Deaconess, a pharma company—with compressions by half in a key drug development phase, Intel, Intuit,
Pittsburgh hospitals, Memorial Sloan Kettering, Mass General, Novartis, Pratt and Whitney—which won the F-35
engine contract with its pilot, DTE Energy, US Synthetic, and the US Army’s Rapid Equipping Force. The Chief of
Naval Operations made high velocity learning a service wide initiative, and Spear was one of a few outside advisors
to the Navy’s internal review of 2017’s Pacific collisions. He was also an advisor to Newport News Shipbuilding
bout introducing innovative systems on the Gerald Ford, the first in a new generation of aircraft carriers. The See
to Solve suite of apps has been developed to support introducing and sustaining high velocity learning behaviors.
At MIT, Spear teaches Leaders for Global Operations and Executive Education students, has advised dozens of
theses, and is principal investigator for research titled “Making Critical Decisions with Hostile Data.” Spear’s work
history includes Prudential-Bache Capital Funding, the US Congress Office of Technology Assessment, the LongTerm Credit Bank of Japan, and the University of Tokyo. His doctorate is from Harvard, his masters in mechanicalengineering and in management are from MIT, and he majored in economics, at Princeton, to earn his bachelors.
Spear lives in Brookline with his wife Miriam, an architect, and their three children, where he is on the board of
the Maimonides School.
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Dave Gutscher is a Management Consultant that specializes on improving the management process.
Dave has 40 years of work experience in agriculture, fresh food, automotive and finance. He is a certified ‘Problem Solving’ trainer and has over 25 years direct experience with Toyota in both Canada and the United States. He has been applying and teaching the ‘Toyota Production System’ concepts for more than 35 years, including ‘8 Step Problem Solving.’ His experience covers Manufacturing, Engineering, Business Planning, Organizational Development, Logistics, Human Resources, Environmental, Safety, Sales, and Finance at all functional levels within the organization from laborer to Senior Executive. As a consultant Dave supports businesses of all sizes, complexity and business types including Manufacturing, Retail, Sales, Finance and Healthcare.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
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Jeremy Utley is one of the world's leading experts in innovation. Formerly the Director of Executive Education at Stanford's renowned Hasso Plattner Institute of Design (aka "the d.school"), and now as an Adjunct Professor at Stanford University, his courses have been experienced by nearly a million students of innovation worldwide. He advises corporate leaders on how to imbed the methods and mindsets of design thinking into their organizations and works with professionals to cultivate a robust personal creative practice.
As co-founder and host of "Stanford's Masters of Creativity," Jeremy shone the spotlight on exemplars of creative practice across disciplinary boundaries, from entrepreneurs like Randy Hetrick (TRX) to authors like Kim Scott (Radical Candor) and Daniel Pink (Drive, To Sell Is Human).
He now hosts the "Paint & Pipette Podcast," which celebrates female founders (season 1), black creators (season 2). Season three -- currently in production -- features corporate innovation leaders like Astro Teller (Google X), Kevin Kelly (WIRED), and Ed Catmull (Pixar), authors like Seth Godin (Purple Cow, Linchpin), Liz Wiseman (Multipliers) and Rita McGrath (Seeing Around Corners), and entrepreneurs like Liz Tran, Marcus Whitney, and Jason Mayden.
A self-proclaimed “recovering MBA, spreadsheet junkie, and management consultant,” he now studies innovation in large enterprises and startups. He advises CEOs and senior leadership teams in the United States, Europe, and Asia on growth and innovation strategy, and has led scores of capacity-building initiatives worldwide.
His current research explores the intersection of generative AI, enterprise innovation, collaboration, and creativity.
He's a prolific blogger and co-author (alongside Perry Klebahn) of “Ideaflow: The Only Business Metric That Matters,” published by Penguin Portfolio Oct 25th, 2022.
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Sarah Sydlowski, AuD, PhD, MBA is Audiology Director of the Hearing Implant Program and Associate Chief Improvement Officer at the Cleveland Clinic in Cleveland, Ohio. Dr. Sydlowski is Board Certified in Audiology with Specialty Certification in Cochlear Implants. Her clinical and research interests focus on implantable hearing devices, optimization of practice efficiency while maintaining strong outcomes, and development of innovative clinical delivery models. She has earned the Cleveland Clinic Distinguished Educator Certificate and is adjunct faculty at the University of Akron where she teaches the graduate Implantable Technologies course.
Dr. Sydlowski completed her clinical doctorate at the University of Louisville, her externship at Mayo Clinic Arizona, and her PhD at Gallaudet University. Most recently, she completed her executive MBA at the Weatherhead School of Management at Case Western Reserve University where she was the recipient of the EMBA Leadership Award.
Dr. Sydlowski has been very active in professional organizations, serving on the American Academy of Audiology Board of Directors as a member-at-large (2015-2018) and currently as Immediate Past President. She is a past president of the Ohio Academy of Audiology and was Co-Chair of the American Cochlear Implant Alliance Program Committee in 2021. She is currently Co-Chair of the Hearing Health Collaborative, a think tank of audiologists, otologists, and patient advocates charged with developing a blueprint for changing the landscape of hearing healthcare. She is also principal investigator of a study focused on integration of tablet-based hearing screeners in primary care and geriatric medicine practices. Together with her physician co-investigators, Dr. Sydlowski aims to quantify the feasibility and impact of prioritizing the identification and management of hearing loss with referring providers.
In her role as Associate Chief Improvement Officer, Dr. Sydlowski works closely with CI specialists across the organization to develop a culture of improvement where every caregiver is capable, expected, and empowered to make improvements every day.
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Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.
He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.
He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”
Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.
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Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results.
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Dan Fleming is the Director of Consulting Services at GBMP and has an impressive 30+ years of experience in operations and engineering, including 25 years of hands-on practice devoted to the principles and tools of the Toyota Production System and Continuous Improvement. Dan has been a Shingo Prize Examiner and Shingo Course Facilitator for 10 years. He played key role in developing GBMP’s Lean Healthcare Certificate Course, which has been highly praised and taken by over 1000 individuals from various medical institutions. Dan is a Shingo Prize Recipient and Lean Silver Certified and regularly speaks at regional, national, and international conferences. He has a bachelor’s degree in engineering from Northeastern University, as well as 20 years as a Continuous Improvement Manager at GBMP. Dan’s broad industry knowledge includes manufacturing, healthcare, and service organizations. With his exceptional career achievements and expertise, Dan is a highly sought-after speaker in the CI sector.
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Professor Peter Hines, is the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School. LERC grew to be the largest academic research in lean globally.
He has undertaken extensive research into Lean and written or co-written twelve books including Shingo Prize winning books “Staying Lean”, “Creating a Lean & Green Business System” and “The Essence of Excellence”. His latest book “Why Bother” was published in 2022 and received Shingo Publication Award in May 2023.
Peter now runs the Enterprise Excellent Network providing European based forms with on-site benchmarking, learning, and networking opportunities. He also continues his academic links with work in the Lean/Industry 4.0 and Lean/People spaces and is a Visiting Professor at Southeast Technological University and Faculty Fellow with The Shingo Institute at Utah State University.
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Shana Padgett MBA, BS Clinical Laboratory Science is the Vice President, Advisory Services at Value Capture, LLC. Ms. Padgett is passionate about improving the lives of patients and the organizations that care for them and has led change initiatives for more than 25 healthcare organizations during her career. A motivational leader and dedicated partner, she has a track record of exceeding client expectations and customer deliverables. She is a skilled facilitator, trainer, and coach, with years of experience leading organizations in the planning, execution, and sustainability of strategic improvement initiatives for quality, affordability, and service.
Ms. Padgett has worked to improve care delivery systems across the continuum of settings and systems, including public, private, university, government, and socialized care systems.
Her specialties include Lean Healthcare; Toyota Production System; Shingo Model Facilitator and Examiner; Six Sigma Black Belt; Operational Excellence; Staff Engagement; Patient Experience; Quality & Performance Improvement; Training & Mentoring; Change Management; Leadership Development & Coaching
Vickie has a passion for collaborating with people to create learning organizations that deliver high value by enabling people to reach their fullest potential using system thinking based in respect for humanity. She started her career in manufacturing at Alcoa, considered one of the safest companies in the world, supporting the worldwide adoption of the principles of the Toyota Production System (TPS) as the Alcoa Business System. Here she had the unique opportunity to learn the principles of TPS directly from Toyota sensei while participating in the development of Harvard Business School’s Kent Bowen and Steve Spear’s seminal work Decoding the DNA of the Toyota Production System. At the request of Paul O’Neill, then retiring Alcoa CEO, she transitioned to applying these same principles to the healthcare industry first at the Pittsburgh Regional Health Care Initiative and then at Value Capture, LLC where she is currently a contracted Senior Advisor. In addition to leading her own consulting company, she owned and operated a bakery business for over 10 years. Vickie has a BSE in Mechanical and Aerospace Engineering from Princeton University and Masters in Business Administration and Public Policy from Harvard University
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Simon Dodds studied medicine and digital systems engineering in the UK before following a career in general and then vascular surgery. In 1999, he was appointed as a consultant surgeon at Good Hope Hospital in North Birmingham and applied his skills as an engineer and a clinician in the redesign of the vascular surgery clinic and the leg ulcer service. In 2004, the project earned a national innovation award for service improvement. This experience eventually led to the design, development, and delivery of the Health Care Systems Engineering (HCSE) programme.
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Dr. Privitera is Professor Emeritus of Psychiatry at University of Rochester Medical Center (URMC), and was Medical Director, Medical Faculty and Clinician Wellness Program 2015-2022, which worked on individual and organizational interventions to reduce clinician burnout. For the last 12 years he has taken a biopsychosocial approach to understand how the organization/system effects on clinicians and patients can have shared mechanisms which influence risk of burnout, latent medical error and conditions for workplace violence. He received a Patient Safety Award in 2018 from his malpractice carrier MCIC. The goal of this project was to deliver Human Factor-Based Leadership (HFBL) curriculum that integrates patient safety and clinician wellbeing efforts by leadership understanding of basic human factors and ergonomics (HFE) science applied in healthcare systems. This project helped leaders identify and reduce latent conditions in healthcare systems that contribute to error and clinician burnout.
He was Chair 2015-2019, MSSNY Task Force on Physician Stress and Burnout and stepped down to focus upon making better known the connection of clinician wellbeing to patient wellbeing. He currently Co-Chairs Monroe County Medical Society Wellness Committee. He edited a multiauthored text Workplace Violence in Mental and General Healthcare Settings that received the 2012 Manfred Guttmacher Award for literature in forensic psychiatry from American Academy of Psychiatry and the Law (AAPL), a division of American Psychiatric Association. He was on the international Scientific Committee for Violence in the Health Sector 2014-2016 through Oud Consultancy.
Dr. Privitera was a member of the Federation of State Medical Boards Task Force on physician burnout, which led to their 2018 national policy recommendations of limiting state board physician mental health questions to current impairment and not about past psychiatric history, to help encourage physicians to seek help and avoid stigma. He has presented on Human factor-Based Leadership at the International Symposium of Human Factors and Ergonomics (HFE) in Healthcare, IHI Patient Safety Congress, AHA Leadership Summit and 2022 Healthcare Burnout Symposiums in San Francisco and New York City. This HFE work led to invitations for AHA, AMA webinar presentations and to serve as a panel participant on 2022 World Patient Safety, Science and Technology Summit. Since July, 2022 he is Faculty of Institute for Healthcare Improvement in Boston, for Workplace Change Collaborative HRSA Grant, derived from the recently passed Lorna Breen Act to find ways to help the mental health and wellbeing of clinicians.
He was a member, NIOSH Office for Total Worker Health® and the NIOSH Healthy Work Design and Well-Being Program: Healthy Work Design Council in 2020. He has written in publications of Physician Leadership Journal, The Joint Commission, American Hospital Association, National Patient Safety Foundation, Medscape, Journal of Hospital Administration and Journal of Legal Medicine on clinician burnout.
Website: www.MichaelRPriviteraMD.com
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Tony is the Senior Director of Continuous Improvement at the Cleveland Clinic. His work there is to help the organization continue building a sustainable improvement culture through implementation of the Cleveland Clinic Improvement Model. Tony first learned about continuous improvement while working at Honda of America. His 16-year tenure took him to various manufacturing sites in the U.S., Canada, and Japan helping to develop and transform organizations into Best-In-Class manufacturers. It was this experience that provided the foundation for his expertise in operations and process improvement that he had been able to apply in successive manufacturing leadership roles. After 20+ years working in the manufacturing sector, Tony made a career transition into healthcare. Leading the Lean Promotion office at OhioHealth, his efforts yielded the organization’s first ever strategy deployment connecting organizational level goals to project level assignments, tens of millions of dollars in cost reduction and countless hours of performance and executive coaching aimed at leader development. Tony is an influential leader in industry with a bachelor’s degree from Bowling Green State University in Quality Systems Engineering as well as technical degrees and certifications in coaching, engineering and automation. Additionally, he serves on the Engineering Advisory Board for Columbus State and the STEM Advisory Board at Upper Arlington City Schools.
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Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey.
https://elisabethswan.com/
Link to TKMB Academy “Visual Workplace” course:
https://tkmgacademy.com/courses/visual-workplace/
15% off Code for podcast listeners: VisualsRock
- No expiration. One use per user
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James “Jamie” Bonini is president of Toyota Production System Support Center, Inc. (TSSC), a not-for-profit corporation affiliated with Toyota Motor North America (TMNA), headquartered in Plano, Texas. In his role, Bonini provides Toyota Production System (TPS) expertise to North American organizations, including nonprofits and businesses, with the goal of building high-engagement, high-performing cultures that improve quality, productivity, and reduce lead time. Bonini previously served as vice president of TSSC. Bonini began his career with Toyota in 2002, as assistant general manager for TSSC, responsible for planning and leading shop floor improvement activities. He later joined Toyota Motor Manufacturing, Kentucky’s powertrain group as assistant general manager responsible for V6 and four-cylinder engines as well as axle production, quality and safety. From 2004-10, he served as general manager for Toyota Motor Engineering & Manufacturing North America’s (TEMA) supplier commodity engineering (SCE) division which leads new model projects and mass production supplier development projects in North America. His duties included managing supplier parts for new model preparations as well as mass production models. Prior to joining Toyota, Bonini worked at DaimlerChrysler where he held a variety of roles including the company’s cost management group and new model projects at three assembly plants in North America. He also held key positions with Tritec Motors and the Pilette Road Truck Assembly Plant in Windsor, Ontario. He obtained a Bachelor of Science in Mechanical & Aerospace Engineering from Princeton University, a Master of Science in Mechanical Engineering from the University of California at Berkeley, and two Master of Science degrees in Management and Material Science Engineering from the Massachusetts Institute of Technology.
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Elaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe. Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings. In her previous position, Elaine held the position of Chief Executive of NHS Highland for eight years, originally moving to the Highlands of Scotland, as their first Chief Operating Officer. She was responsible for the development of the first totally integrated health and care system in Scotland, which continues to support services across 41% of the most remote and rural land mass of the UK. Elaine is a passionate ambassador for quality and led the development of the Highland Quality Approach, an improvement system supporting NHS Highland to improve quality of care based on increasing value. Through this work she built a world-wide network of contacts to share best practice and has hosted multiple study-tours, presented at many key international conferences and has published on both quality improvement at scale and the integration of health and social care. Elaine coaches and supports teams at Board and Executive level to create value and minimise waste in systems through her works as Executive Sensei for NHS Improvement in England and also as Faculty member of the Institute of Health Improvement. As a committed practitioner of Quality Improvement, Elaine is a certified Lean Leader from Tees, Esk and Wear Valleys having had a close association with the Virginia Mason Institute. Elaine has been awarded a Fellowship by the International Society for Quality in Healthcare ISQua and is a current member of Q Scotland. Elaine has had the opportunity to manage complex systems across the NHS in the UK and also deliver health care and screening in the private sector, working for a number of organisations including the Harley Street Clinic, London, the AMI Group and BUPA. She was a research radiographer on the staff of Guy’s and St Thomas’ Hospitals Medical Schools. Elaine took up position of visiting Professor at the University of the Highlands and Islands supporting the delivery of disperse multi-professional health and care training across the Highlands and Islands, is an active non-executive member of the Ireland East Hospitals Board in Dublin. As a founding member of the Catalysis European CEO Forum, Elaine now continues to connect colleagues across Europe as Faculty, facilitating and supporting the Forum from her base in Scotland.
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Peter A. Schein is the co-founder and Chief Operating Officer of OCLI.org. He offers counsel to senior management on organizational development challenges facing private and public sector entities worldwide. Career Anchors was coauthored with Dr. Edgar H. Schein and Dr. John Van Maanen.
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Dr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California, San Francisco, serves as a major academic teaching site, the City’s only Level 1 Trauma Center, and its only 24/7 psychiatric emergency department. With its almost 6,000 DPH and UCSF staff and providers, annually ZSFG serves more than 100,000 patients, provides more than 20% of the City’s inpatient care, psychiatric emergency and inpatient services, and almost 365,000 full-scope ambulatory primary and specialty care visits. ZSFG serves all San Franciscans and is focused on its most vulnerable citizens, with the vast majority of its patients on Medicaid, Medicare or uninsured. Prior to her appointment at ZSFG, Dr. Ehrlich served as the Chief Executive Officer, Chief Medical Officer, Vice President of Ambulatory Care Services, founding Medical Director of the Ron Robinson Senior Care Center and Assistant Health Officer for the San Mateo County Health System. Dr. Ehrlich also has extensive background and knowledge of public health policy and finance at all levels of government, having served as Budget and Planning Director for the San Francisco Department of Public Health and a health care analyst within the California State Legislative Analyst’s Office. She is a Lean-certified physician executive with extensive expertise leading and transforming public health care organizations serving diverse and vulnerable populations. During 2019 she led ZSFG’s Epic go-live and beginning in early 2020 its response to the COVID-19 pandemic. Dr. Ehrlich received her BA in Public Policy Studies from Duke University, her Master’s in Public Policy from the Goldman School of Public Policy at the University of California, Berkeley, and her MD from the University of California, San Francisco. She is board certified in Internal Medicine and completed her primary care internal medicine residency at Brigham and Women’s Hospital, a Harvard University-affiliated training hospital. She previously served as the Chair of the Board for the California Association of Public Hospitals, and Chair of the Board for America’s Essential Hospitals. She currently is a Trustee for the California Hospital Association. She continues to practice primary care internal medicine at the Richard Fine People’s Clinic on the ZSFG campus.
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Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to see what’s possible and inspiring them to believe in better so they can own and achieve personally, meaningful success. Sherri strives to live and lead by Dale Dauten’s code: Think like a hero - Who can I help today? Work like an artist - What else can we try? Refuse to be ordinary - Pursue excellence and kill it. Celebrate – but take no credit. She is the wife of Kennen Brooks, mother to six young men, mother-in-law of two, and “Nonna” to one spoiled grandson.
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Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership philosophy includes a purpose-driven, principle-based servant leadership approach focused on coaching and developing people to improve processes and achieve safer, better, higher-value health care.
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Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance. An in-demand speaker, she’s the three-time Award-winning author of Clarity First, The Outstanding Organization, and Value Stream Mapping. For more information, please visit www.tkmg.com and www.tkmgacademy.com.
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Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical Center. Joining the Supply Chain team as a Sr Process Engineer and moving into an Assistant Director role, she hit the ground running during the pandemic and hasn’t looked back!
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Mike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries. Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy.
One of Mike’s primary roles with SISU is the development of leaders at each level of the organization. In this role, Mike has trained and personally coached thousands of leaders through his live workshops, online development courses, executive coaching, and Coaching Camps.
Mike’s experience with the concepts of omotenashi, kaizen and ikigai come from his extensive travels to Japan. Beginning with a business trip in 2004, Mike has spent countless hours learning about Japanese culture and benchmarking world-class kaizen cultures. Beginning in 2011, Mike opened up these trips to other business leaders, and in 2013, he organized the first Japan Study Tour for the Shingo Institute.
Since 2013, Mike has traveled back and forth to Japan an average of twice a year, focusing his time on his own personal development as well as coaching others. During his visits, Mike has been asked to be a guest lecturer at numerous Japanese companies and share his approach for creating team-based daily kaizen cultures as described in his Shingo Award Winning book, Own the Gap. Over the years, Mike has also had the opportunity to gain “behind the scenes” access to some of Japan’s top companies; Honda, Denso, Nissan, Toyota, Ina Foods, and TESSEI, to name a few.
The visit to TESSEI in particular would help shape his understanding of what defines great leadership, and serve as a catalyst to bring his 20 years of experience together into a model for leaders. Over a period of two years, Mike met with, learned from, and collaborated with TESSEI’s Former Chairman, Teruo Yabe. These sessions, in addition to Mike’s work with other Shingo-winning clients led to the publishing of Management for Omotenashi.
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Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company® , The Kroger® Co., The Coca-Cola Co.® , Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. Also, Chris has worked with Yum Brands, Chick-Fil-A, Neighborly Brands, Loan Market, Hard Rock Cafe, Bridgestone, and Tailored Brands. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations. Chris’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a con-sultant, managing director, and general manager within the organization. Chris launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, Chris has maintained a single focus: to help organizations get results through improved execution. Chris and his wife Constance are the proud parents of five daughters and two sons. His love of family is combined with his passion for boating, water sports, coaching, and trying to keep up with his children. Known for his high energy and engaging message, Chris has become a highly sought-after speaker and advisor on strategy execution. Chris has presented at the largest leadership conferences in the world, including Global Leadership Summit and World Business Forum. The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?
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Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine”, Paul speaks internationally, and blogs regularly at www.pauldechantmd.com
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Morgan has over 30 years' experience in Lean and 20
years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation ,
improving customer, staff experiences and improved Health and Safety. The
legacy capabilities of Business Improvement have resulted in over 23
international awards and chairing 27 international conferences around Business
Improvement. Morgan is an international award-winning author and written 5
books. He has led a business unit with overall P&L accountability of $167M
and led an organisation to be the first bank to a Shingo award. He is also a
Chartered Engineer, Certified Master Black Belt, Lean Master and Executive
Coach. Morgan has leadership experience in
Marine, manufacturing, government, military, mining, utilities,
telecommunications, oil and gas, banking and supply chain.
Author of 7 books, two of which have won
Shingo Prize publications awards
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John Grout is the David C. Garrett Jr. Professor, former
dean, and award-winning teacher in the Campbell School of Business. Dr. Grout
has researched lean supply chain management and mistake-proofing (a.k.a.
Poka-Yoke) extensively and published numerous articles on the topic. In
2004, John was awarded the Shingo Prize for his paper, “The Human Side of
Mistake-Proofing” with Douglas Stewart. John has also consulted with a
large variety of firms to mistake-proof their processes. John's book Mistake-Proofing
the Design of Health Care Processes can be downloaded here: http://bit.ly/3YL7g57.
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Shane D. Lewis, MD
FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director
of High Reliability at Intermountain Healthcare overseeing safety, quality,
experience, and clinical risk across a multi-state footprint. Dr. Lewis started
his first business at the early age of five, Shane’s Shoe Shine Shack, and has
been working to buff the scuffs and scrapes of others ever since. With his leadership
and ability to effectively collaborate with others, the organization has
achieved greater reliability of care, and has fostered a fair and just culture
built upon increased transparency. Shane has been persistent in the pursuit to
create a caring and learning organizational culture that supports the mission
of Intermountain and our caregivers.
A proven leader
with operational and governance expertise. Accomplished significant and
sustained improvements in culture, safety, quality and patient experience,
driving down the system rate of harm by over 70% while improving the culture of
safety and rate of reporting by caregivers. Effectively changed the culture of
transparency and trust across Intermountain Healthcare. Led a legislative
collaboration to pass a bill improving healthcare transparency in the State of
Utah. Personal focus on improving care through accountability and empathy for
caregivers. Driven by a lifelong personal mission statement to live life with
charity, humility, and integrity, always striving to make a difference in the
lives of others
Julie Wright is the High-Reliability
Operations Director in Intermountain Healthcare’s Office of Patient Experience.
In this role, she leads teams that support safety, clinical risk management,
and patient experience work across the Intermountain Healthcare system. Here she applies her expertise to
implement frameworks, processes, and tools that support and empower leaders to
build and sustain a psychologically safe culture for both caregivers and the patients
we serve.
Julie is a
registered nurse with more than 25 years of experience in patient care,
improvement science, and nursing leadership. She led the design and
implementation of successful safety and high-reliability programs first in
Intermountain Medical Group’s 185 clinics. She then had the opportunity to lead
a system-wide restructure of Safety and Clinical Risk Management and partnering
in the alignment of safety, quality, and experience of care work under one
office. Julie completed a diagnostic excellence fellowship with the Society to
Improve Diagnosis in Medicine and serves on advisory boards for both NQF and
The Leapfrog Group. She currently holds a Bachelor of Science in Nursing and a
Master of Science in Nursing Education.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Ko joined Stanford Medicine
in 2012 and serves as Director and Chief of Medical Dermatology for Stanford
Health Care (SHC) while also spearheading the dermatology department's efforts
around network development, digital health, quality/safety/performance
improvement, and value-based care. He is active in a number of leadership roles
within the organization including as an Associate Chief Quality Officer and
physician dyadic partner to the Chief Experience Offer, as well as co-chair of
the Clinic Advisory Council, a forum of medical and executive leaders of
Stanford Health Care’s Ambulatory clinics. His passion for melanoma, early
cancer detection, and improving care delivery drives his efforts and research
around leveraging advances in machine learning and artificial intelligence to
increase the breadth of populations that can be reached. He developed and runs
a digital care delivery program at SHC, providing virtual visits for patients
and remote consultations for referring clinicians. He conducts research on and
engages in collaborations around interventions that layer advances in machine
learning on digital health capabilities to enhance access, quality and value of
dermatologic care and is a founder and leader of the Stanford Translational AI
in Dermatology (TRAIND) group. He chairs the American Academy of Dermatology's
Committee on Augmented Intelligence. Dr. Ko has also been driven to find new
treatments for alopecia areata, an immune-mediated condition that can progress
to total hair loss through various clinical trials and translational research
efforts. He sits on the clinical research advisory board of the National
Alopecia Areata Foundation and is a founder and co-director of the Skin
Innovation and Interventional Research Group (SIIRG) which conducts clinical
and translational research on skin disease. He graduated magna cum laude from
Harvard University and worked in investment banking; mergers and acquisitions
at JP Morgan before going on to earn a combined medical and business degree at
Tufts University. During medical school, he was a member of the Alpha Omega
Alpha honor society. Dr. Ko then performed his residency at the Harvard
Dermatology Residency Training Program where he served as chief resident.
Alpa is the Vice
President and Chief Patient Experience Officer at Stanford Health Care. She is
responsible for developing and driving core patient and family centered
programs, services and patient satisfaction reporting/analytics to support the
goals of the organization. In addition, Alpa has led the Design Thinking
efforts and developing new services to advance leading edge and coordinated
care. Alpa also previously served as the Administrative Director for Performance
Excellence at Stanford Health Care. Prior to joining Stanford, Alpa was a
healthcare strategy and operations consultant with Deloitte Consulting for over
eight years. Alpa has had the opportunity to work with academic medical
centers, physician group practices, and multi-hospital health systems across
the country. Her experience includes assisting provider organizations in
mergers and acquisitions, financial turnarounds, performance improvement
initiatives, regulatory reviews, strategic planning as well as large-scale
electronic medical record implementations. Alpa has a Bachelor’s degree
in Public Health from the University of South Carolina and a Master’s in
Healthcare Administration from the Medical University of South Carolina.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Joshua
Howell is president and executive team leader at the Lean Enterprise Institute
(LEI). For over a decade, he has supported individuals and organizations with
lean transformations for improved business performance. As a coach, he helps
people become lean thinkers and practitioners through experiential learning,
believing such an approach can lead to enterprise-wide
improvement. Regular e-letters are how he shares what he’s learning with
lean practitioners worldwide.
Prior to
joining LEI, Howell was an architect and implementer of a lean operating and
management system for retail stores at Starbucks Coffee Company, where he also
created a team of lean coaches who helped facilitate and sustain the
improvements globally. The system enabled improved quality for products and
experiences, increased product availability, and reduced waste (eg. brewed
coffee). It was implemented by creating problem-solving experiences for
managers at all levels, developing that valuable capability across the
company.
Howell
holds a bachelor’s degree in business administration from the Mendoza College
of Business at the University of Notre Dame.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
John Dyer is an
author, coach, and trainer with 38 years of experience in the field of
improving processes. His recently published book “the Façade of Excellence;
Defining a New Normal of Leadership” examines the four leadership styles
required to move an organization’s culture to one of trust, collaboration, and
teamwork. John started his career with General Electric and then worked
for Ingersoll-Rand before starting his own consulting company. He has had
the opportunity to study with the leaders in the continuous improvement field
such as Dr. W. Edwards Deming, Brian Joiner, and Stephen Covey.
John has an
Electrical Engineering degree from Tennessee Technological University as well
as an international Master's of Business from Purdue University and the
University of Rouen in France. He is a contributing Editor for Industry
Week magazine and a judge in their annual “Best Plants” contest.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Christopher Longhurst MD, MS, is
the chief medical officer (CMO) and chief digital officer (CDO) at UC San Diego
Health. This dual, complementary role provides leadership to medical staff,
ensuring that standards and protocols are in place to provide the highest
quality of care to patients. He also serves as an associate dean at the
School of Medicine, overseeing and aligning our education and research missions
within the clinical environment, and leading our journey to become a highly
reliable, learning health system.
As CMO, Dr. Longhurst is
responsible for maintaining excellence in clinical care, including regulatory,
patient and clinician satisfaction, quality and safety, and medical affairs. He
works alongside leaders at UC San Diego Health, the School of Medicine, and UC
Health to improve care delivery and oversees UC San Diego Health’s reputation
for delivering safe, innovative, patient-centered care.
Dr. Longhurst is passionate about
implementing innovative digital solutions that help improve the patient
experience. As the CDO, he leads UC San Diego Health’s technology strategy,
overseeing initiatives that advance the infrastructure across UC San Diego and
the UC Health system. In addition, Dr. Longhurst leads the clinical activities
of the academic medical center, working alongside clinical leaders to guide the
planning of quality, safety, and performance excellence of programs.
He is also a key faculty member
in the Departments of Biomedical Informatics and Pediatrics in the UC San Diego
School of Medicine, maintaining an active clinical practice as a newborn
hospitalist and pursuing scholarship in care quality, patient safety, and
health informatics.
Prior to his current role, Dr.
Longhurst served as the chief information officer (2015-2021) and associate
chief medical officer for quality and safety (2018-2021) at UC San Diego
Health, where he provided leadership in key functional areas to continuously
improve efforts around operations, reputation and care.
Before joining UC San Diego
Health, Dr. Longhurst served as chief medical information officer for Stanford
Children's Health. He led strategic efforts to improve children's health and
provider workflow using information technology. He founded and led the nation's
first accredited clinical informatics fellowship at Stanford, where he was a
clinical professor of pediatrics and biomedical informatics. He also staffed
the quality committee of Stanford's hospital board and facilitated national
quality improvement collaborative work.
Dr. Longhurst completed his
residency at Stanford University and earned his medical degree and MS in
medical informatics from UC Davis. He holds a BS in molecular biology from
Revelle College at UC San Diego. He is a board-certified pediatrician and
clinical informaticist.
He is the author and co-author of
many publications on using technology and data to improve quality of care. Dr.
Longhurst is an elected fellow of the prestigious American College of Medical
Informatics.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Billi
serves as Professor Emeritus in Internal Medicine and Learning Health Sciences
(Medical School), Health Management and Policy (Public Health), and Integrated
Systems and Design (Engineering) at the University of Michigan. Dr. Billi's
management and research interests are in health services delivery, especially
the use of lean thinking to improve quality and efficiency, the use of
community collaboratives to improve quality and population health, clinical
practice transformation, the creation and use of evidence-based guidelines, and
conflict of interest management.
For 18 years Dr. Billi
led the Michigan Quality System, the University of Michigan Health System’s
(UMHS) business strategy to transform clinical operations through deployment of
scientific problem solving and coaching at all levels. MQS built on
classic continuous quality improvement, incorporating holistic principles of
lean thinking such as supporting workers and managers to take initiative to fix
root causes of problems daily, supported by daily management systems, value
stream management, and strategy deployment. The goal of MQS was to
improve safety, quality, timeliness, financial stewardship, and people engagement
in healthcare delivery through problem solving by every worker and leader,
every day.
Dr Billi has helped hundreds of teams of physicians, other clinicians,
administrative leaders, and trainees learn practical problem solving through
hands-on A3 workshops using their real work problems. Dr Billi led workshops
on lean thinking within and outside UM, including a joint program with the UM
College of Engineering with a nationwide draw.
Dr. Billi has
contributed to many statewide initiatives to improve quality and efficiency of
care, especially the use of community collaboration to support
improvement. UMHS serves as the coordinating center for over 20 statewide
Collaborative Quality Initiatives (www.bcbsm.com/providers/value-partnerships/collaborative-quality-initiatives.html) funded by Blue
Cross Blue Shield of Michigan; for almost 20 years Dr. Billi served as
Medical Director for the University’s coordinating role. For 20 years he
co-chaired the Michigan Quality Improvement Consortium (www.mqic.org/), which develops
common, one-page practice guidelines endorsed by the Michigan Department of
Health and health plans in Michigan. He serves on steering committee for the
Washtenaw Health Initiative (washtenawhealthinitiative.org/), a local
collaboration for improving care and health, health equity, and social
determinants. For over a decade Dr Billi served as the senior faculty advisor
for the Michigan Data Collaborative (michigandatacollaborative.org), a multi-payer
claims/clinical data repository and analytic service serving statewide
population health programs including PGIP, CPC Plus and the State Innovation
Model. He serves on the St Joseph Health System Regional Integrated Network
(Trinity CIN) Board. From 2018-2020 he served as Chair of the Board of
the Corner Health Center, an adolescent community health center in Ypsilanti.
Dr. Billi helped found
and for 10 years co-chaired the board of the Center for Healthcare Research and
Transformation (CHRT – www.chrt.org). Originally formed as
a joint venture between UMHS and BCBSM, now an influential independent
non-profit, CHRT’s goals are to improve the quality and cost of healthcare
delivery through policy analysis and education essential to creating effective
health policy at the state and national level.
Since 2012
Dr Billi has served as a founding member of the AMA’s Professional Satisfaction
and Practice Sustainability Task Force, dedicated to ensuring clinical
practitioners have the skills and knowledge to lead their local teams to
improve their practice and prevent burnout. He previously chaired the Michigan
State Medical Society's (MSMS) Committee on Health Care Quality, Efficiency,
and Economics. He served 12 years on the MSMS Board. He serves on the Blue
Cross of Michigan Physician Relationship Advisory Committee.
For over
35 years, Dr. Billi has contributed to American Heart Association emergency
cardiac care committees and the International Liaison Committee on
Resuscitation (ILCOR – www.ilcor.org/). An international scientific
collaboration, ILCOR develops the evidence-based consensus on resuscitation
science used worldwide to develop practice guidelines and educational programs
to improve outcomes in cardiac resuscitation. Dr. Billi developed and leads
conflict of interest (COI) management activities for ILCOR’s worldwide
consensus on science process. He chairs ILCOR’s COI committee.
Past University
management roles include 15 years as Associate VP for Medical Affairs and 26
years as Associate Dean for Clinical Affairs for the Medical School. Dr. Billi
practiced over 40 years as a primary care general internist at UM.
Jack is an avid
tandem bicycler, cross-country skier, and fly fisher. He sings bass in the
Temple Beth Emeth Choir (Kol Halev), and in Harmony (a community chorus that
performs at nursing homes and assisted living facilities).
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr Mohamed Saleh is a thought leader in shifting cultural mindsets by
redesigning business systems. Dr. Saleh has a successful track record anchored
in two decades of hands-on transformations with a strong interest in making a
global difference by providing distinctive leading-edge Lean-inspired education
and advisory services aimed at helping organizations in an array of industries
achieve the highest levels of performance excellence. Mohamed’s roles in these
companies were centred around Lean transformations with much of his career
serving in senior level roles. At Franklin Products, a supplier of Boeing,
Mohamed was introduced to the Toyota Production System and was mentored by some
of the very first Shingijustu disciples in the early 2000’s. Further enhanced
by his 12-year tenure as Senior Sensei and Executive of the Lean Office of
Hartford HealthCare and 18 years consulting experience coaching executives,
clinicians, teams, and organizations, Dr. Saleh’s distinguishing factors
include people skills, setting Lean visions, advising on system designs, and
leading full enterprise-wide organizational change. Mohamed, originally
from Egypt, resides in Connecticut. He has a PhD doctorate is in Business
Administration from Northcentral University, with a specific interest in
organizational socio-characteristics, technical characteristics of Lean
Implementations, and leadership mindsets in healthcare organizations. A Masters
in Engineering and Technology Management and Bachelors in Mechanical
Engineering from Central Connecticut State University and is a certified Six
Sigma Black Belt from Kaplan University. He has over a decade teaching as a
part-time Professor at the Graduate School of Engineering & Technology
Management at Central Connecticut State University and the MBA School at Elms
College. He is an international keynote speaker, writer, mentor, executive
coach, and experienced trainer with the ability to relate to all levels within
an organization, unleashing their full human potential as leaders while
successfully aligning their objectives.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Terry Platchek, MD serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford. Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality,safety, service, appropriateness and cost in healthcare delivery. Dr. Platchekis co-author of the book Advanced Lean in Healthcare and is co-author to over dozens of peer reviewed publications describing improvements in healthcare delivery and advocating for higher value models of care. In his role overseeing performance improvement at Stanford Medicine Children’s Health, Dr. Platchek is a key leader driving improvement practice throughout the organization which has repeatedly ranked as a top 10 Children’s hospital in the US.
Dr. Platchek has been active nationally and internationally in advocating for healthcare system improvement and promoting clinician engagement. He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised healthcare systems across the US, Australia and the UK on value improvement and junior doctor continuous improvement programs. He also helped found and co-leads the Stanford Medicine Center for Improvement and has over 50 invited presentations and published abstracts.
Dr. Platchek co-designed and directs the Clinical Excellence Research Center Fellowship which engages elite post-doctoral clinicians and scientists in value incented healthcare delivery innovation using human-centered design methodology, bright spots research, and cost analysis. Over 50 fellows have graduated from the program and their care models which lower the cost of great healthcare, have been published in leading journals with many elements in use across the United States .
Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD). He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases. He practices as a Pediatric Hospitalist at Stanford.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Paul Helgerson, MD is the
Associate Chief Medical Officer of Acute Care at the University of
Virginia. He is a hospital medicine physician and also serves as the Vice
Chair of the Department of Medicine at UVA. Dr. Helgerson has previously
served in various positions in quality and performance improvement as well as
hospital medicine leadership. He is a member of the Society of
Hospital Medicine’s Quality and Patient Safety Committee, and his scholarly
interests include issues related to hospital operations, patient flow, and care
of complex patients. He has spent approximately 10 years implementing
and coaching various Lean daily management systems on medical acute care units.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Michael Timms believes that everyone deserves to be
inspired and uplifted by their leaders at work. A best-selling author and
sought-after speaker and consultant, Michael teaches leaders how to inspire
greatness in those they lead. Michael is the author of the book How Leaders
Can Inspire Accountability which the world’s #1 leadership coach, Marshall
Goldsmith, called “the ultimate guide for embracing accountability as a
leader.” His first book, Succession Planning That Works, received
critical acclaim as “an invaluable guide for identifying, and taking advantage
of, talent within organizations.” Prior to forming his own consultancy, Michael
was a consultant with Deloitte and an HR leader in the construction and
manufacturing industries. When Michael is not helping leaders improve their
game, he enjoys spending time with his family and going on challenging outdoor
adventures in remote wilderness locations.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Her clients
describe Emily Elrod as energetic, wise beyond her years, and the person that
gets things done. Her husband describes her as a blonde, good momma, and animal
philanthropist.
But if you ask her, she is just a lover of humanity, dark
chocolate, and nouns as she will gladly nerd out with you on ways people,
places, and things (aka nouns) go from stressed to strategic as she helps them
perform at their top potential.
She has a background in ergonomic engineering, Human
Resources, and Wholistic Human-Centric design. She is blessed to own a company
called Workzbe
that works with high-performing, high-pressure teams of all sizes to create
WISE work environments where people show up, collaborate, perform, and
have fun while doing it.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical Officer for MUSC Health. In addition, he is an Professor at the MUSC School of Medicine with a clinical practice in pulmonary medicine and lung transplantation at MUSC.
Dr. Zaas was the President of Duke Raleigh Hospital from 2014-2020. He previously served as the Chief Medical Officer for the Duke Faculty Practice, the Private Diagnostic Clinic (PDC). He also served as the Vice-Chair for Clinical Practice in the Department of Medicine at Duke University. Dr. Zaas also formerly served as medical director for Lung Transplantation at Duke. His academic interests have involved both translational and clinical research focused on improving outcomes from lung transplantation including the role of infectious complications after transplant.
Dr. Zaas is a graduate of Yale University in 1994. He completed his medical degree at Northwestern University in 1998 and subsequently did his internship and residency at Johns Hopkins Hospital. He was selected as Assistant Chief of Service of the Osler Medical Service in 2002-2003. He completed his fellowship training at Duke in Pulmonary and Critical Care Medicine and then joined the Duke faculty in 2005. Dr. Zaas also completed his Master’s of Business Administration at Duke in 2008.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Richard P. Shannon, MD serves as the
Chief Quality Officer for Duke Health. He is responsible for the overall
direction, leadership and operational management of the quality and safety
programs of Duke Health and provides leadership in strengthening a quality
culture where everyone is engaged and respected.
Shannon received his BA from Princeton University and his MD
from the University of Connecticut School of Medicine. He completed his
training in internal medicine at Beth Israel Hospital, his cardiovascular
training at Massachusetts General Hospital, and was the Francis Weld Peabody
Fellow and Associate Professor of Medicine at Harvard Medical School before
becoming the Claude R. Joyner Professor of Medicine at Drexel University
College of Medicine.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Tilo supports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was a plant manager at a renowned German power-tool manufacturer, where he and his management team started practicing Toyota Kata as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily working routine throughout all processes and areas of the plant. That led to winning the A. T. Kearny manufacturing competition "Factory of the Year" and a WHU/INSEAD Industrial Excellence Award. Tilo is co-founder of the Campus for Leaders at the University of Applied Science Ansbach and the author of several books on coaching and Toyota Kata
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Tracy A. Defoe
Kata Coach, Consultant, Community Builder,
Researcher, Program Developer, Educator
specializing in learning at work.
Tracy Defoe is co-founder of Kata School
Cascadia and Kata Girl Geeks. Both are
growing coaches and building the kata
community world-wide. Tracy helps Tilo
Schwarz with the Kata Dojo Masterclass, too.
Her consulting company is called TLFI The
Learning Factor. She aims to be smarter about
learning.
Tracy Defoe is a Canadian adult education consultant and researcher specializing in workplace learning. She is a proud Kata Geek and a humble lean practitioner.
When her first client, Teleflex Canada, (now Dometic Marine), invited her to help them teach
continuous improvement, she set herself the challenge of taking all the waste out of the ‘push’
lean training they were using. She built the modules of what would become the Canadian
Manufacturers & Exporters program TeamTime™ around questions. When Mike Rother’s
Toyota Kata book came out in 2009, a consultant who saw that like Mike, Tracy was teaching
people to ask questions, study learners, and never give answers, put her in touch with early
kata practitioners in the Pacific Northwest. Since a Kata Meet Up in early 2010, Tracy has been
learning, coaching and sharing her experiences with the Improvement and Coaching Katas.
Tracy’s clients have led her to help them with continuous improvement and culture change,
front-line worker and supervisor skills, strategic planning and executive development. Tracy is
keen on customization and on supporting informal peer-led learning.
Tracy Defoe has a BA in French and a MA in Education (Curriculum and Instruction) from UBC
where she started her career in English as a Second Language education. A consultant to
business, labour and government, Tracy Defoe is President of TLFI The Learning Factor Inc.
and a very part-time instructor at Capilano University in British Columbia, Canada.
www.thelearningfactor.com
https://www.linkedin.com/in/tracydefoe/
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Mark Rosenthal has been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design, service sector and health care for over 30 years.
His experience includes working on lean and quality systems implementation in companies such as Boeing and Boeing suppliers, Genie Industries, Eastman Kodak and Terex at sites throughout North America, Asia and Europe. His baseline background and training experience was with Toyota-trained teachers in the USA and Japan.
Since becoming a full-time independent consultant in 2011 he has worked with a wide spectrum of organizations ranging from strategic projects for major global corporations, coaching and training small and medium sized businesses down to coaching the owner of a small single-site retail business.
He has a Bachelors from Clarkson University in Potsdam, NY. Following school he spent 11 years as a Commissioned Officer in the US Army, managing heavy equipment maintenance and logistics operations, in Korea, the US, and Germany (as well as questionable activities such as jumping out of perfectly serviceable aircraft in flight) before joining the private sector.
Mark is also a well-known blogger in the Lean industry with his “The Lean Thinker” website.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.
Gemma is hugely passionate about Manufacturing and strongly believes in Lean Thinking. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realise they have the power to change; or when they get excited about all the improvements they could make.
In 2018, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organisations be the best they can be, through a combination of Lean Thinking, Toyota Kata, Visual Facilitation, and Experiential Learning.
Gemma is based in Cheshire in the UK. www.sparkimprovement.co.uk
https://www.linkedin.com/in/gemma-jones-spark/
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Kevin Monroe grows gratitude globally and generationally. For him, it’s more of a crusade than a mission. He truly believes that gratitude changes everything. He also believes gratitude experienced is better than gratitude explained. And it is best experienced in community. To that end, he creates environments, hosts encounters, and curates experiencesallowing people to explore, express, and experience gratitude. His most recent gratitude innovations are the I’M GRATEFUL FOR YOU Movementand 21 Days/Ways of Growing Gratitude.Kevin holds a Master of Arts in Organizational Leadership from Gonzaga University and an undergraduate degree in theology from Mercer University.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators, where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Summers is the Chief Medical Officer of Atrium Health Wake Forest Baptist Medical Center in Winston Salem, NC. In October 2020, Wake Forest Baptist Health formalized a strategic partnership with Charlotte-based Atrium Health to become one of the largest academic health systems in the U.S.
Dr. Summers joined Wake Forest Baptist Health in July of 2010 as a Hospitalist in the Section of General Medicine. By 2012, he was named the first Chief in the Section on Hospital Medicine. In 2014, he was appointed Associate Chief Medical Officer, and in 2018 was promoted to Chief Medical Officer at Wake Forest Baptist Medical Center. As CMO, he holds responsibilities including leadership over the Medical Staff, Advanced Practice Providers, Care Coordination, and the Clinical Documentation Excellence Team.
Dr. Summers career has been defined by the ability to implement new processes quickly and efficiently to improve patient care. He has succeeded in three major academic medical centers making change (East Carolina Health, Mayo Clinic, Atrium Health Wake Forest).
He brings disciplined leadership to bear on complex issues where clinical expertise, strategic thinking, and organizational savvy are essential. As a leader, he uses experience and insight to provide structure, order, and clarity to help make rapid and lasting progress on critical issues.
His work at Atrium Health Wake Forest Baptist Health has changed the organization over the last twelve years. Among the many projects, he has implemented at Wake Forest include the following: The Section of Hospital Medicine, The Patient Flow Operations Center, The Inpatient Diabetes Management Service, The Orthopedic/Hospitalist Co-management Service, Bed Geography for all Inpatient services, the Discharge Lounge, the Discharge holding unit, a new ED triage process to maximize throughput, and a transfer process between network hospitals to maximize bed space.
One of Dr. Summers areas of interest is patient flow. His efforts in this area, along with his leadership in Care Coordination and the Physician Advisor Program, have led to one of the lower LOS indexes in the country for academic medical centers.
Dr. Summers earned his Bachelor’s degree at the University of Virginia and his Medical Degree at the University of Alabama School of Medicine. He is board certified by the American Board of Internal Medicine.
Active in professional organizations, Dr. Summers currently serves on the AAMC CMOG Steering Committee. He was also named by Becker’s Hospital Review in 2022 as one of the 89 Chief Medical Officers of Hospitals and Health Systems to know.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic. In addition to her duties as Chief Medical Officer for Qualtrics, Dr. Boissy will continue as a neurologist at the Cleveland Clinic. Dr. Boissy co-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and patient engagement. She is a Harvard Macy Scholar and has been featured in The Atlantic, The Washington Post, USA Today, Forbes and many other publications. Her TED Salon talk “Can empathy help us heal healthcare?” details how systems can operationalize empathy in meaningful ways. She is the co-editor of “The Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience.”
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Shane Michael Hatton is an expert in leader communication, blending his experience in business and psychology to help leaders communicate, connect and collaborate more effectively in order to bring out the best in those they lead. As a speaker, coach and trainer, Shane has partnered with well known and loved businesses across the public, private and not-for-profit sectors. He is a Gallup-Certified Strengths Coach and the author of Lead the Room: Communicate a message that counts in moments that matter
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Patak has worked in the healthcare industry for over 30 years and is currently a Pediatric Anesthesiologist at University of Washington Medical Center and Seattle Children's Hospital. He spent his early years working as a nursing assistant at Cedars-Sinai Medical Center and UCLA Medical Center, which is where he researched communication problems with mechanically ventilated patients and helped bring to market the Vidatak EZ Board, an evidence-based communication tool for intubated and non-verbal patients. He then went on to become a nurse where he spent another 8 years working at UCLA Medical Center while completing his medical degree at The David Geffen School of Medicine at UCLA. Concurrent to his medical degree, he also earned a Master’s in Business Administration at the Marshall School of Business at USC. When the EZ Boards began being used as a point-of-care translation tool for patients who could speak, but had limited English proficiency, he combined his understanding of this need and developed VidaTalk. This effort was funded by the NIH with a 5-year longitudinal research study conducted at the Ohio State University School of Nursing ensuring VidaTalk would be an effective solution for critically ill patients. The EZ Board and VidaTalk are now used globally, driving equitable care for patients with speech and language barriers across the world.
- Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
- CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
David Reid is the Director of Understand/Imagine, Production Design, and Restaurant Experience at Chick-fil-A. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Chris York has been a dedicated servant leader for 30 years. His leadership experience has been marked by progressively increasing responsibilities and consistently improved performance for a host of hospitals and healthcare systems. Christopher is passionate about driving excellence through a culture based on love for one another, receiving feedback as a precious gift, and courageously leading change that drives continuous improvement. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and cultures around the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienced firsthand the transformational impact leaders and organizations can have when they listen beyond the words. He believes that leadership teams need to focus their attention and their listening on building organizations that have impact and create powerful legacies for the people they serve – today and more importantly, for future generations. Oscar is a marketing and technology industry veteran with over 30 years’ experience across general management, sales, marketing and operations for Microsoft, PeopleSoft, Polycom, Professional Advantage and Vodafone. He consults to organizations including Air Canada, AstraZeneca, BAE Systems, CBRE, Cisco, Commonwealth Bank, Energy Australia, Estia Health, Google, HSBC, IAG, Macquarie Bank, Microsoft, PayPal, Qantas, Reebok, SAP and TAL. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity – https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cantoo.org.au%2F&data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C2d310cca3d5841cae7a308da7bd6369e%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637958457219786114%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CrMBXkDPNYG02RaBhdsJtySpNhNggrnekMRclgRKik0%3D&reserved=0 (www.cantoo.org.au.) Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for Best Practices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities, Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
With a background in psychology and religious studies, Rusty is a lifelong student of the nature of people – how beliefs, behaviors and human needs all work together in organizations and impact people’s personal experiences. His passion for developing leaders and proven expertise in shaping organization culture defines some of his most crucial achievements over more than 25 years as a physician executive, author and speaker. His leadership has been integral to three health system mergers and ownership changes involving academic, non-profit, venture capital, private equity and publicly traded entities. He is a Past-President of the Society of Hospital Medicine, a founder of the SHM Leadership Academies, a Master in Hospital Medicine, a Nashville Health Care Council Fellow and was voted a Top 50 Physician Executive for Modern Healthcare. Most recently, as Chief Medical Officer of LifePoint Health, Rusty created a national quality program recognized by the John M. Eisenberg Patient Safety and Quality Award. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Every day, people wake up and trudge to work, resentfully working at a company that falls short of its promises and values. This is a problem, one that Brad has dedicated his career to resolving. He is dedicated to helping organizations engage employees and customers, build resilient and bulwark relationships, as well as creating collaborative and agile cultures. As he puts it, his job is to ‘help organizations discover and live their possible’. This mission has followed Brad throughout his career as an international author, speaker, coach, and consultant with more than 25 years of corporate experience. As the founder of Performancepoint, Brad works with organizations and leadership in various industries, including household names such as: Nordstrom, FedEx, Embassy Hilton, Mayo Clinic, Deloitte & Touche LLP, and Polo Ralph Lauren Corporation. Prior to Performancepoint, Brad was the EVP of Novations Group and has held leadership positions with Accenture and Humana Inc. He is a frequently requested featured speaker at conferences and business meetings worldwide. Some of his literary works include: Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty, Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less, and a contributing author to 101 Ways to Enhance Your Career. Additionally, Brad has also been interviewed for Fox Business News’ John Stossel Show and articles in numerous publications such as American Banker, Fortune Small Business, Los Angeles Times and HR Magazine. Brad earned his B.A. degree in communications from University of Maryland and a M.Ed. degree in human resource development from Vanderbilt University. He is also a member of the Forbes Coaches Council and serves on several boards. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Jason Fung is a Canadian nephrologist. He’s a world-leading expert on https://www.dietdoctor.com/intermittent-fasting (intermittent fasting) and https://www.dietdoctor.com/low-carb (low carb), especially for treating people with https://www.dietdoctor.com/diabetes (type 2 diabetes). He has written https://www.dietdoctor.com/authors/dr-jason-fung-m-d#books (three best-selling health books) and he co-founded the Intensive Dietary Management program.Dr. Fung has his own website at https://thefastingmethod.com/ (thefastingmethod.com). Dr. Fung graduated from the University of Toronto and completed his residency at the University of California, Los Angeles. He lives and works in Toronto, Canada. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Tom Root is an entrepreneur who originally envisioned Zingeman’s Mail Order and started it up as a co-partner and then founded the Maker Works as his second business. In 2002, Zingerman's Mail Order and Zingermans.com merged and Tom took on the role of Chief Financial Officer of the resulting business (known simply as Zingerman’s Mail Order). As CFO, Tom has championed open book management and taken the lead on educating staff about the financial ins and outs of the business. In 2004, Tom was introduced to the concepts of Lean Manufacturing popularized by Toyota. Building on his experience with open book finance, Tom worked to bring the philosophy of continuous improvement and waste elimination to Mail Order. For the last 10 years Tom has been practicing Lean thinking though process improvement, class development and teaching. In 2008, Tom was inspired by the financial crisis to start Maker Works. Maker Works is 11,000 sq ft manufacturing facility that is operated like a health club. Individuals or businesses purchase memberships to have access to high-tech tools like laser cutters, 3D printers and CNC plasma cutters. The mission of Maker Works is to democratize the tools of manufacturing to foster job creation, community and self-sustainability. In September of 2014, Maker Works celebrated its 3-year anniversary. It has attracted more than 700 members, added 16,000 sq ft of tenant space and played a role in a handful of start-ups including Sight Machine, a venture funded computer vision start-up. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Ron is co-founder and managing partner at https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.navalent.com%2F&data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Ca7a820f6c4a549bfadea08da65c1702c%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637934178721186303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dAeGeXn8yzSMqQd2sS3TAZ1MqVnwUPRJ%2FDBtrnyNlGQ%3D&reserved=0 (Navalent), working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping executives tackle challenges of strategy, organization and leadership. From start-ups to Fortune 10’s, non-profits to heads-of-state, turn-arounds to new markets and strategies, overhauling leadership and culture to re-designing for growth. He has helped organizations articulate strategies that lead to accelerated growth, and design organizations that can execute those strategies. He has worked in more than 25 countries on 4 continents. He is the author of 9 books, including the Amazon #1 https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.amazon.com%2FRising-Power-Journey-Exceptional-Executives%2Fdp%2F1626341087%2Fref%3Dsr_1_1%3Fie%3DUTF8%26qid%3D1443377534%26sr%3D8-1%26keywords%3DRising%2Bto%2BPower&data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Ca7a820f6c4a549bfadea08da65c1702c%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637934178721186303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LS%2Fl1kk2Y18tb3SRtj8ohLZJ9sExAiD06YRZZhyLlfU%3D&reserved=0 (Rising to Power) and the recently released https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.amazon.com%2FBe-Honest-Power-Justice-Purpose%2Fdp%2F1398600660&data=05%7C01%7CJake.Lancaster%40BMHCC.org%7Ca7a820f6c4a549bfadea08da65c1702c%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637934178721186303%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=D7qa%2B7WjUjiEqjRPXVgdzLmeHdwYY1dUWyo5DeHq5C8%3D&reserved=0 (To Be Honest, Lead with the Power of Truth, Justice & Purpose). He is a popular contributor to the Harvard Business Review, where Navalent’s work on leadership was named one of 2016’s management ideas that mattered most. He is also a regular contributor to Forbes, and a two-time TEDx speaker. His work’s been featured in Fortune, CEO Magazine, Inc., BusinessInsider, MSNBC, Business Week, Inc., Fast Company, Smart Business, and thoughtleaders. The Whole Me He lives in the New York City area with his wife. On weekends, you’ll find him on his bike, on the tennis court, on his skis, at the movies, or cheering for the Seattle Seahawks. His greatest joy is seeing leader’s thrive by having the impact on the lives of those they lead. Helping leaders find their voice, and use it to serve their organization’s greater good is what gets him up every morning. In his office, Ron has a collection of antique door knobs, door knockers and skeleton keys. Every day, they remind him that life is about finding and pursuing the open doors in front of you, and making sure those doors open for others. In the morning, one of his favorite routines is picking the coffee mug in the conference room from among his collection. Each mug hails from a difference experience and person in his life, and helps him begin his day remembering to be grateful for all those in his life who’ve been part of his story. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Alan is a native of Oklahoma City, Oklahoma. He earned a B.S. in Pharmacy from Southwestern Oklahoma State University, a J.D. and a M.B.A. from the University of Oklahoma and a Ph.D. in Pharmacy Administration from the University of Mississippi. Previously, Alan served as Director of Development for Nephron Pharmaceuticals Corporation, a pharmaceutical manufacturer and 503(b) outsourcing facility located in West Columbia, South Carolina. During his nearly 15 years in higher education, Alan served as Professor and Kennedy Chair of the Kennedy Pharmacy Innovation Center at the University of South Carolina College of Pharmacy. Previously, Alan served as an Associate Professor and Co-Director of the Leadership Degree Option Program at the University of Oklahoma College of Pharmacy, receiving their Teacher of the Year Award in 2011. Furthermore, Alan has taught courses at both the professional and graduate levels, specializing in the areas of leadership, law, ethics, human resources management, marketing and entrepreneurship. Alan is also a graduate of the Georgetown University Leadership Coaching Certificate Program and licensed as a professional certified coach (PCC) with the International Coach Federation. Prior to starting Summit Partner Services, a company dedicated to helping individuals, teams and communities flourish and thrive, Alan served as a Senior Consultant with GiANT Worldwide, a company dedicated to multiplying and cultivating engaged leaders. Alan also served as Chief Operating Officer of SALLT, a non-profit organization dedicated to serving leaders from the public, private and social sectors by helping them leverage their passion, skills and influence for the common good of the city. Alan and his wife Laurie live in Edmond, Oklahoma, where they love to hike (especially in Montana) and eat ice cream (not necessarily in that order) with their 7-year old golden doodle Sully and 1-year old mini golden doodle Roz. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can’t remember when I have seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation’s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Tom Lawry serves as National Director of AI for Health & Life Sciences at Microsoft and previously served as Director of Worldwide Health. Tom works with providers, payors and life science organizations in planning & implementing innovative solutions that improve the quality and efficiency of health services delivered around the globe. Tom focuses on strategies for digital transformation applied to performance optimization including Artificial Intelligence (AI), Machine Learning (ML) and Cognitive Services. He previously served as Director of Organizational Performance for Microsoft’s health incubator (Health Solutions Group). Prior to Microsoft Tom served as a Senior Director at GE Healthcare with global responsibilities for revenue cycle analytics and operational performance solutions.
Lawry was founder and CEO of Verus, a healthcare software company named as one of the Top 100 Fastest Growing Washington Companies for three consecutive years and to the Deloitte Fast 500 Technologies list.
For twelve years Lawry served in various executive management roles in hospitals and integrated delivery networks. He has published numerous articles on using technology to innovate healthcare. His last book, Artificial Intelligence in Healthcare: A Leader’s Guide to Winning in the New Age of Intelligent Health Systems, was a HIMSS 2020 Bestseller. His new book is Hacking Healthcare – How AI and the Intelligence Revolution will Reboot an Ailing System (Coming in July 2022 from Taylor & Francis Publishing).
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Brian “Ponch” Rivera is the co-creator of The Flow System™, founder and CEO of AGLX Consulting, co-founder, and co-owner of AGLX Holdings, and a founding member of The Flow Consortium. He is an Amazon International Best-Selling author, TEDx Speaker, and Agile conference speaker. He is the co-creator of High-Performance Teaming and the creator of ZONEFIVE—a behavioral marker system that objectively measures team effectiveness. “Ponch,” his callsign from naval aviation, served on active duty for 16 years before transferring to the Navy Reserve and now wears the rank of Captain (O-6) as a part-time member of the Defense Innovation Unit (DIU). As an entrepreneur, “Ponch” leverages the leadership, teamwork, and complexity thinking lessons he learned throughout his diverse military career to help individuals and organizations create the agility, resilience, and safety they need to survive and thrive in this turbulent world. As an external consultant, he is currently supporting Chevron in teaming, agile, strategy, safety, lean, and leadership initiatives. His previous internal capability building experience includes support to Toyota, Pfizer, Church and Dwight, Humana, and several financial services organizations. He is an avid options trader and is currently involved in an upcoming mental health documentary that features his work on flow and human performance. “Ponch” lives in Virginia Beach, Virginia with his wife, Allison and two daughters, Carmen and Camille.
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Iveris Martinez (Iveirs.Martinez@csulb.edu) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropology and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she has been working in the fields of public health, medicine, and aging since 1997. Between 2007 and 2018, she developed and taught courses on cultural competency, social determinants of health, and interprofessional teamwork for Wertheim College of Medicine at Florida International University. She is co-editor of Anthropology in Medical Education: Sustaining Engagement and Impact (Springer, 2021). https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.springer.com%2Fus%2Fbook%2F9783030622763&data=05%7C01%7CJake.Lancaster%40BMHCC.org%7C01e7183e77744049eed708da3cdb46b1%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637889209719058645%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=28k%2FIYpx83lp9JkEXP5KlC5%2FCtQub4HnxQh%2BxfSf5Gw%3D&reserved=0 (https://www.springer.com/us/book/9783030622763) Dr. Martinez has received funding from the National Institutes of Health, the Macarthur Foundation, and others for her research on social and cultural factors influencing health, with an emphasis in aging, Latinos, and minority populations. Her current interests include interprofessional workforce development for meeting the needs of an increasingly diverse aging population. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Theresa Brown, RN, author of the New York Times bestseller The Shift, has been a contributor to the New York Times. Her writing appears on CNN.com and in the American Journal of Nursing, the Journal of the American Medical Association, and the Pittsburgh Post-Gazette. She has been a guest on MSNBC Live and NPR’s Fresh Air. Her first book was Critical Care, and during what she calls her past life, she received a PhD in English from the University of Chicago. She lectures nationally and internationally on issues related to nursing, health care, and end of life. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians. Dr. Mayer has given Keynote speeches at numerous national conferences, including those for The Studer Group. Dr. Mayer has published over 60 articles, 60 book chapters, and has edited ten textbooks on healthcare leadership, customer service, and emergency medicine. Dr. Mayer wrote Leadership for Great Customer Service, about which leadership guru Tom Peters said, 'I honestly can t remember when I ve seen so much of so much importance crammed into a short book. This book is laser-like in its aim'; Most recently, Dr. Mayer wrote Leadership for Smooth Patient Flow. The Emergency Department and Hospitalists services for which he is responsible have won awards from virtually every survey company in healthcare, including one client whose scores rose from the first percentile to the 85th percentile in one year. On September 11, 2001, Dr. Mayer served as one of the Command Physicians at the Pentagon Rescue Operation, coordinating all medical assets at the site. In addition, physicians under his direction were the first to successfully diagnose and treat inhalation anthrax victims during the fall 2001 anthrax crises in the nation s capital. Dr. Mayer also serves as the Medical Director of the NFL Player s Association. Insightful lessons and anecdotes from all of these experiences are woven into his presentations. Without exception, client audiences have raved about Dr. Mayer s presentations, citing their warmth, wisdom, and extremely humorous presentation. Dr. Mayer s passion and energy in speaking about customer service and leadership in healthcare have resulted in valuable lessons and practical applications. Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for BestPractices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities; Improving Flow Through the Acute Care Setting and Operational and Clinical Improvement in the Emergency Department. Currently he is a leader of the innovative IHI seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. Dr. Jensen is a popular speaker and coach for EDs across the country. He is co-author of two books, Leadership for Smooth Patient Flow (2007 ACHE Hamilton Award winner) and Hardwiring Flow. He is the recipient of the 2007-08 American College of Emergency Physicians (ACEP) Honorable Mention Speaker of the Year Award. Dr Jensen presents on patient safety, patient flow, operations management, and change management at the ACEP Emergency Department Directors Academy. In addition, Dr. Jensen served on the expert panel and site examination team of Urgent Matters, a Robert Wood Johnson Foundation Initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the health care safety net. Dr. Jensen holds a Bachelor s Degree in biology from the University of Illinois (Champaign) and a Medical Degree from the University of Illinois (Chicago). He completed a residency in Emergency Medicine at the University of Chicago Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3...
Leslie Jurecko, MD, MBA, is Chief Safety and Quality Officer of Cleveland Clinic Health System, and a pediatric hospitalist with Cleveland Clinic Children’s. As Chief Safety and Quality Officer, Dr. Jurecko is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality and Safety strategy and driving high reliability across the enterprise. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Kyle has enjoyed over a decade of managing projects, solving problems, improving processes, and developing people in distribution, manufacturing, pharma, healthcare and banking. Kyle believes that continuously evolving our processes to flow products and services, we can accomplish extraordinary results that help us thrive in all aspects of life. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Dr. Bob Nelson is considered the leading advocate for employee recognition and engagement worldwide. He has sold over 5 million books on those topics, including 1501 Ways to Reward Employees, The 1001 Rewards & Recognition Fieldbook, 1001 Ways to Energize Employees, The Management Bible, 1001 Ways to Engage Employees, and his latest book: Work Made Fun Gets Done!: Easy Ways to Boost Energy, Morale, and Results. Dr. Bob has been featured extensively in the national and international media including The New York Times, The Wall Street Journal, CNN, CBS 60 Minutes, MSNBC, ABC, PBS and NPR about how best to motivate today’s employees. He has presented on six continents and worked with 80 percent of the Fortune 500 companies. Mario Tamayo has 30+ years of experience in maximizing human performance and organization development, and has been an advocate of promoting company cultures of enjoyable employment and recognition—demonstrating that “work made fun does, in fact, get done.” Mario is a principal with Tamayo Group Inc. (www.tamayogroup.com), a Cardiff-by-the-Sea, California–based leadership consulting firm. He coaches, writes extensively, and speaks and leads workshops on management development, presentations skills, and personal and professional empowerment. He has been responsible for several successful performance and product improvement initiatives for organizations, including Amylin Pharmaceuticals, The Anthony Robbins Companies, Broadcom, The Ken Blanchard Companies, Life Technologies, L’Oreal, Mitchell, Nelson Motivation, Petco, ProSciento, and Viasat. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Andy Switky is an engineer, designer, and founder of Code Name Collective, a consultancy focused on the design and building of complex systems. His current work is primarily in healthcare and the social determinants of health, mostly for poor and vulnerable populations. Andy has been at the forefront of innovation in Silicon Valley since the early 1990s, first as a mechanical and manufacturing engineer, then as a designer and Associate Partner at IDEO, where he practiced, taught, and coached Design Thinking to clients of all sizes in a wide variety of industries for more than 16 years. At IDEO he led IDEO’s manufacturing group for more than ten years, was the founder and Managing Director of IDEO Shanghai, and was the Managing Director for IDEO Health. Besides his Design Thinking and human centered design work, Andy stays close to the realities of building products, services, and organizations as a lecturer in materials and manufacturing systems in the School of Engineering at Stanford University and at the Hasso Plattner Institute of Design (the d.school) at Stanford. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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The CEO of Langford International, Inc., David P. Langford, is an international educator, consultant, speaker, author, and trainer who focuses on successfully implementing and applying quality improvement theory, processes, and tools in education. Mr. Langford is the only educator to be awarded the Deming Medal for Excellence in the Application of Statistics in Industry Worldwide for outstanding leadership in combining statistical thinking and management to restore joy in the education system. Langford has developed Langford Learning, a theory of improvement built upon the fundamental teachings of W. Edwards Deming’s SoPK (System of Profound Knowledge). Langford Learning incorporates quality improvement methods that enable people to implement and establish strategies and processes that sustain Joy in Learning and create Joy at Work. Langford Learning integrates eight components: a Study in Psychology, Systems Thinking, Understanding Variation, The Theory of Knowledge, Neuroscience, Intrinsic Motivation, use and application of the Probletunity PDSA 9-Step Process, and 64 Quality Improvement Tools. For over three decades, Langford has worked with a diverse range of education organizations – from Pre-K to University – and has taught classes for the University of Alaska, and Central Washington University. Mr. Langford is a member of the Advisory Council for the W. Edwards Deming Institute and the Montana State University Billings College of Business. He has consulted with businesses including Sprint Corporation, Boeing, General Motors, the U.S. Naval Academy, and The Department of Defense. Worldwide, over 50,000 people have attended his Quality Learning Seminars, Leadership Training, and other online training presentations. In addition to leading quality improvement seminars nationally and internationally, Mr. Langford provides professional Consulting, Customized Training, and Keynote presentations specific to learning, applying, and studying the continual quality improvement process. He continues to lead colleagues to create dynamic and sustainable systemic improvement in learning organizations. Featured in the PBS Documentary Quality... or Else, and a highly respected leader in Quality Improvement in Learning Organizations, David P. Langford is the author of Tool Time for Education,Tool Time for Business, Tool Time for Healthcare, and co-author of Tool Time for Lean and Orchestrating Learning with Quality. David P. Langford has published numerous articles and created innovative quality improvement tools such as the Capacity Matrix, Consensogram, If... Then, Morphing, P3T, Parking Lot, and System’s Progress. Langford graduated from Montana State University Billings with a B.S. in Education, and he holds a Master’s degree in Educational Administration and Supervision from Arizona State University. Mr. Langford’s teaching background is in music, technology, and administration. He has also held the position of School Superintendent in southern California Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Ron Pereira is a co-founder and partner at GEMBA Academy. Ron has more than 20 years of experience in various manufacturing, supply chain, and senior leadership roles. Ron has held the titles of process engineer, engineering manager, master black belt, and director of manufacturing & continuous improvement. In 2002 Ron was the first American to win the Nokia Global Six Sigma and Overall Quality award in Helsinki, Finland. Ron holds a bachelor's degree in automated manufacturing and an MBA in technology management. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Mark supports new product development and the Co-Learning Partners program, assisting companies engaged in lean transformation. Since joining LEI in 2011, Mark spent 5 years of Chief Operating Officer at LEI followed by the last 3 years as a Senior Coach. He has led lean transformation in nearly every industry with many organizations such as: · Manufacturing – GE Appliances and Ingersoll Rand · Retail – Kroger · Hospitality – Legal Sea Foods · Construction – Turner Construction · Software – Microsoft · Healthcare – Michigan Medicine, Mt. Sinai Health System Mark has also worked as an executive coach in many of the industries and companies listed above, establishing a Lean Leader program development structure, clarifying and executing problem solving and behavioral improvements for Lean Leaders in every industry. Additionally, Mark is also an instructor for Hoshin and Managing to Learn courses, both online and in person. Before coming to LEI, he spent 23 years at Toyota in Japan and North America, most recently as general manager of the Toyota Production System Support Center (TSSC). As a hands-on GM, Mark directly implemented the Toyota Production System (TPS) or managed its implementation in a variety of industries, including automotive, food, furniture, and healthcare, among others. Mark doubled the number of companies supported by TSSC from 20 to 40. He transitioned it from for-profit to nonprofit status so it could better support its original mission to strengthen North American manufacturing and help any organization interested in implementing TPS. He expanded the client base beyond manufacturing to hospitals, schools, low-income food distribution, and nationally prominent nonprofits Previously, he was assistant general manager of the corporate strategy division where he managed and implemented Toyota’s North American strategic (hoshin) process, designed jointly with Toyota’s Japan headquarters. He launched efforts to strengthen Toyota Way principles in administrative areas in North America, and facilitated the integration of its design and manufacturing organizations. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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John A. Dues is an accomplished education systems leader and improvement science scholar-practitioner with more than two decades of experience in the sector. He is the Chief Learning Officer of the United Schools Network (USN) where he directs the network’s Continual Improvement Fellowship and serves as an improvement advisor. In this role, he provides education, coaching, and mentoring on continual improvement methods, data collection and analysis methods, and project management and change management techniques with the purpose of enabling teams across the organization to become experts at guiding their own improvement. He draws heavily on the work of W. Edwards Deming and his System of Profound Knowledge (SoPK) to equip him with the theory and statistical tools by which to perform this role. Previously, he served as a school director and dean of academics at USN as well as in school leadership and teaching positions in Atlanta, Denver, and Cleveland. Under John’s leadership, USN schools have regularly been among the state and nation’s highest performing urban schools. In 2013, John was recognized as the Ohio School Leader of the Year by the Ohio Alliance for Public Charter Schools. Over the course of his career, John has served on the start-up teams of seven school and nonprofit organizations. He has been engaged as a consultant to a variety of education organizations including public charter, private, and traditional public schools and is a regular presenter at conferences and workshops. His internal and external improvement work is focused on developing organizational capability and long-term constancy of purpose through the application of Deming’s methods, principles, and theories. John graduated with Honors from Miami (OH) University, holds a Master of Education degree from the University of Cincinnati, and is an alumnus of Teach For America. He is currently continuing his education through the Improvement Advisor program at the Institute for Healthcare Improvement in Boston, Massachusetts. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Mike Wroblewski, President of Dantotsu Consulting and Shingo Award winning co-author of “Creating a Kaizen Culture”, has over 30 years of manufacturing management experience, strong technical skills and a passion for teaching Kaizen, Lean Manufacturing and Six Sigma. During his career, Mike has held various management and leadership positions including Industrial Engineer, Manufacturing Engineer, Manufacturing Manager, Manager of Quality and Continuous Improvement, Director of Operations and Lean Sensei. Mike’s journey into Lean manufacturing began in the 1985 while working for the Hill-Rom Company. Under the watchful eye of Shigeo Shingo, Mike successfully improved a die changeover from 45 minutes to less then 5 minutes. Mike learned first hand from the master, Shigeo Shingo, the techniques of the SMED system along with the early teachings of eliminating waste from manufacturing operations. Mike has a MS in Manufacturing Management from the GMI Engineering & Management Institute, a BS in Production and Operations Management from Miami University and a Six Sigma Black Belt certification. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Cheryl M Jekiel is the CEO of the Lean Leadership Center (LLC) which helps innovative companies optimize the talents their teams contribute to the organization and the quality of their lives. The LLC partners with companies to drive results by building the coaching skills of their leaders, redesigning human resources systems and improving the culture of their organization. Ms. Jekiel has held a number of senior leadership roles, including serving as Vice President of Human Resources at Flying Food Group, LLC and Chief Operating Officer at Parco Foods, LLC. She developed an expertise in Lean manufacturing with a particular focus on culture and a coaching style of leadership. As the author of “Lean Human Resources: Redesigning HR Practices for a Culture of Continuous Improvement”, Ms. Jekiel brings a tremendous passion for continuous improvement and is committed to building HR for Lean Enterprises as a recognized field of work. She lives in a suburb of Chicago with her husband, Ted, and their dogs, Sid and Ginger. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Jane has over 30 years’ experience within people focused roles in professional and financial services. She is a master credited coach with the ICF and global faculty member with Time to Think. Additionally Jane is an Ambassador for Truly Human Leadership. Her work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Bette Gardner created the Friday Night at the ER simulation game, one of several innovative developments that has marked her 25-year career in leadership development, business planning and management consulting. Bette designed Friday Night at the ER based on her interest in creating innovative tools that employ principles of systems thinking to manage within complex systems. She initially developed the game following a consulting engagement that led to breakthrough performance at an urban hospital and trauma center. She assists customers to successfully use the product with training and support services in all industries. Bette has also developed computer-based tools for learning and decision support, including ‘management flight simulators’ for private clients and for the public. She collaborated with Peter Senge and Arthur Andersen to create The Fifth Discipline-Interactive, and with High Performance Systems (now isee systems) to create simulations for population health management and for healthy communities development. Bette’s career includes 15 years in senior management positions with a hospital, a health care ventures company and a medical association. Formerly, she was a principal of the healthcare management consulting firm, HealthWorks. Bette’s volunteer work includes providing humanitarian flights as a pilot for Angel Flight West, and supporting environmental causes as a pilot for LightHawk. She and her husband raised three amazing sons in Northern California and now live in Portland, OR. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Dr. Omar Lateef became president and CEO of Rush University Medical Center in May 2019. Under his leadership, the Medical Center received https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.washingtonpost.com%2Fhealth%2F2020%2F04%2F09%2Frush-hospital-coronavirus%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Ceb4f6c7a9c2f404bb3ee08d9fbd4abb8%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637817713143326735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=jdoSh3jZOmMMcVHe8LdWCOg6urE4%2Fur0odbKLHOS9sE%3D&reserved=0 (national attention) for its effective management of the COVID-19 pandemic, which included building a forward triage, deploying early testing, acceptance of critically ill patient transfers, and being one of the first health systems to offer antibody testing. In recognition of Lateef’s role in Rush’s response to the crisis, https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.modernhealthcare.com%2Fawards%2F2020-most-influential-clinical-executives-dr-omar-lateef&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Ceb4f6c7a9c2f404bb3ee08d9fbd4abb8%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637817713143326735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=DaHhfZg11fvuwLFFtYYbExa1Zhvo7mFxpx8jv2LahJg%3D&reserved=0 (Modern Healthcare) named Lateef one of 50 most influential clinical executives. Lateef is a nationally recognized leader in the measurement of health care quality. He has worked with physicians and analysts at Rush and from academic medical centers across the nation to evaluate the driving factors and methodology of quality rankings by the Centers for Medicare and Medicaid Services (CMS), U.S. News and World Report and others. In January 2020, Lateef was invited by the secretary of the U.S. Department of Health and Human Services (HHS) to serve on the National Advisory Council for Healthcare Research and Quality of the https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ahrq.gov%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Ceb4f6c7a9c2f404bb3ee08d9fbd4abb8%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637817713143326735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=%2BRW8WZqMr8gtUz3Y2PqDfJ3xG7QPz416TflgGRyNkQs%3D&reserved=0 (Agency for Healthcare Research and Quality). Lateef and his colleagues have evaluated and recommended changes to the rating systems to confirm that they are accurate and a fair reflection of quality. His work to ensure that key national measures are transparent, measure what they are intended to measure and have no unintended consequences has greatly affected how health care quality is reported across the country. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Professor Peter Hines, is the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School. LERC grew to be the largest academic research in lean globally. He has undertaken extensive research into Lean and written or co-written twelve books including Shingo Prize winning books “Staying Lean” “Creating a Lean & Green Business System”. His most recent book “The Essence of Excellence” was published in January 2019 and won a Shingo Publication Award. Peter now runs the Enterprise Excellent Network providing European based forms with on-site benchmarking, learning and networking opportunities. He also continues his academic links and is a Visiting Professor at Waterford Institute of Technology, Master Trainer with The Shingo Institute at Utah State University. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Gena Futral is the Executive Principal, Reliability and Management Systems at Vizient. She leads their HRO, regulatory compliance and PSO offerings. She is a nurse by background, critical care and CV service line administration. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Dr. Stephanie Murphy is a Board Certified Internist who works as a Hospitalist. She has been Medical Director of Atrium Health Transition Services since 2015. In 2020, she became the Medical Director of Atrium Health Hospital at Home. She also serves as one of the Co-Medical Directors of Atrium Health Mobile Integrated Health. Colleen Hole serves in a dual role at Atrium Health (formerly Carolinas HealthCare System) as Vice President, Atrium Health Hospital at Home Administrator and Chief Nurse Executive, Atrium Health Medical Group. In these system-level roles, she is responsible for strategic and operational leadership for the Hospital at Home program, which was accelerated through the COVID-19 pandemic. In her CNE role, Colleen oversees non-provider clinical practice and role optimization in ambulatory care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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David Chen is the American Society of Health-System Pharmacists’ Assistant Vice President for Pharmacy Leadership and Planning. American Society of Health-System Pharmacists (ASHP) represents more than 60,000 members include pharmacists, student pharmacists, and pharmacy technicians. Mr. Chen’s role with ASHP includes coordinating efforts of ASHP members in publications, advocacy, education on pharmacy leadership, continuity of care, manager development, reimbursement rules & regulations, specialty pharmacy, and multi-hospital health systems. He has been with ASHP starting September 2004, and previously served the role as Director of Pharmacy at Shady Grove Adventist Hospital in Rockville, Maryland including the Kessler/Adventist Rehabilitation Hospital. Prior experience includes Director of Pharmacy roles in Texas and Florida, regional leadership positions with Owen Healthcare (now part of Cardinal Health), and central operations supervisor for the University of Maryland Medical Center Pharmacy. Mr. Chen earned his Bachelor of Science in pharmacy degree from the University Of Maryland School Of Pharmacy and his MBA from the Loyola University of Maryland. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Lou Flaspohler, MD is a practicing rheumatologist in Cincinnati, OH. Dr. Flaspohler is also the Division Head of Rheumatology at The Christ Hospital, Cincinnati, Ohio. Chris Bernheisel, MD is a Family Physician in Cincinnati. Dr. Bernheisel is also Interim Chair, Department of Family and Community Medicine at the University of Cincinnati and the Fred Lazarus Jr, Professor of Family Medicine, Department of Family and Community Medicine, College of Medicine. Dr. Flaspohler & Dr. Bernheisel are both students of Lean, TWI, Servant Leadership, Servant Lead Purpose Driven Organizations, and Healthiest Organizational Operating Systems. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Lia Lansky is the System Director of Wellbeing for Baptist Memorial Healthcare Corporation. She has been in the wellness industry for over 20 years and has two Master’s degree in Exercise Physiology and Healthcare Administration. Lia is American College of Sports Medicine® (ACSM) Exercise Physiologist and Exercise is Medicine® certified. Lia’s love of fitness and wellbeing started in the swimming pool and culminated where she was the Captain of the University of Massachusetts swim team specializing in the 200 Butterfly. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Mary Alice Scott is a medical anthropologist and faculty member at New Mexico State University and the Southern New Mexico Family Medicine Residency Program. Her research focuses on cultures of medicine and medical education, health disparities in the U.S.-Mexico border region, and social medicine training in primary care. Iveris Martinez (Iveirs.Martinez@csulb.edu) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropology and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she has been working in the fields of public health, medicine, and aging since 1997. Between 2007 and 2018, she developed and taught courses on cultural competency, social determinants of health, and interprofessional teamwork for Wertheim College of Medicine at Florida International University. She is co-editor of Anthropology in Medical Education: Sustaining Engagement and Impact (Springer, 2021). https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.springer.com%2Fus%2Fbook%2F9783030622763&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C8a9bbb4095a74c649afd08d9dce2b364%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637783688491706292%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=lumxXKF5VuEqon%2F0fidAV4nzowgi%2B2rOuEPYEpWgJfI%3D&reserved=0 (https://www.springer.com/us/book/9783030622763) Dr. Martinez has received funding from the National Institutes of Health, the Macarthur Foundation, and others for her research on social and cultural factors influencing health, with an emphasis in aging, Latinos, and minority populations. Her current interests include interprofessional workforce development for meeting the needs of an increasingly diverse aging population. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
This is a video series with Dr. Edgar H. Schein and Peter A. Schein on the new second edition of Humble Inquiry. Ed Schein is Professor Emeritus of the Massachusetts Institute of Technology (MIT) Sloan School of Management. He was educated at the University of Chicago, Stanford University, and Harvard University, where he received his Ph.D. in Social Psychology. He worked at the Walter Reed Institute of Research for four years and then joined MIT, where he taught until 2005. He has published extensively-- Organizational Psychology, 3d Ed. (1980), Process Consultation Revisited (1999), career dynamics (Career Anchors, 4th ed. With John Van Maanen, 2013), Organizational Culture and Leadership, 4th Ed. (2010), The Corporate Culture Survival Guide, 2d Ed., (2009), a cultural analysis of Singapore's economic miracle (Strategic Pragmatism, 1996), and Digital Equipment Corp.'s rise and fall (DEC is Dead; Long Live DEC, 2003). Peter Schein is a strategy consultant in Silicon Valley. He provides help to start-ups and expansion-phase technology companies. Peter’s expertise draws on over twenty years of industry experience in marketing and corporate development at technology pioneers. In his early career he developed new products and services at Pacific Bell and Apple Computer, Inc. (including eWorld and Newton). He led product marketing efforts at Silicon Graphics Inc., Concentric Network Corporation (XO Communications), and Packeteer (BlueCoat). He developed a deep experience base and passion for internet infrastructure as the Web era dawned in the mid-1990s. Thereafter, Peter spent eleven years in corporate development and product strategy at Sun Microsystems. At Sun, Peter led numerous minority equity investments in mission-critical technology ecosystems. He drove acquisitions of technology innovators that developed into multi-million dollar product lines at Sun. Through these experiences developing new strategies organically and merging smaller entities into a large company, Peter developed a keen focus on the underlying organizational culture challenges that growth engenders in innovation-driven enterprises. Peter was educated at Stanford University (BA Social Anthropology, Honors and Distinction) and Northwestern University (Kellogg MBA, Marketing and Information Management, Top Student in Information Management), and the USC Marshall School of Business Center For Effective Organizations (HCEO Certificate, 2017). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Bryan is an experienced executive leader driving business results through people. Bryan is experienced in diverse industries; automotive, machining, health care, etc. Bryan is also the co-author of Shingo Prize winning book Own the Gap (Building a team-based Kaizen Culture). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
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Perry Marshall is one of the most expensive business strategists in the world. He is endorsed in FORBES and INC Magazine and has authored eight books. At London’s Royal Society he announced the world’s largest science research challenge, the $10 million Evolution 2.0 Prize. His reinvention of the Pareto Principle is published in Harvard Business Review, and his Google book laid the foundations for the $100 billion Pay Per Click industry. He has a degree in Engineering and lives with his family in Chicago. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Widely recognized as an expert in lean principles, Mohan spent 18 years at McKinsey & Company (including 6 years as Senior Partner/Director), where he co-created the lean service operations practice, ran the North American lean manufacturing and service operations practices and the Asia-Pacific operations practice. He has helped numerous Fortune 500 companies drive operational efficiency with lean practices. As the founder and CEO of LeanTaaS, Mohan has worked closely with dozens of leading healthcare institutions including Stanford Health Care, UCHealth, UCSF, New-York Presbyterian and more digitally transform core operational processes. LeanTaaS uses lean principles, machine learning, and predictive analytics to digitally transform core operational processes in healthcare. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Neonatologist Erick Ridout, MD, has helped care for hundreds of preemies needing critical care. His work with other clinicians and caregivers to reduce “POKES” (reducing needle draws in preemies) has significantly improved care and outcomes, while saving millions of dollars. He shares his published POKE research with clinicians across the country. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Sunil Khushalani and Dr. Antonio DePaolo speak about their new book Transforming Mental Healthcare, Applying Performance Improvement Methods to Mental Healthcare. This book is a primer for understanding the current state of the mental health system and the performance improvement skills and leadership acumen needed to address existing challenges. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Patrick Graupp began his training career at the SANYO Electric Corporate Training Center in Kobe, Japan, after graduating with highest honors from Drexel University in 1980. There he learned to deliver TWI and other training to prepare employees for assignment outside of Japan. He was transferred to a compact disc fabrication plant in Indiana, where he obtained manufacturing experience before returning to Japan to lead SANYO’s global training effort. Graupp earned an MBA from Boston University during this time and was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, California, where he settled. Graupp delivered a pilot project in 2001 to reintroduce TWI in the United States. The positive results encouraged him to leave SANYO in 2002 to deliver the TWI program on a wider scale throughout the United States in the same manner as he had been taught in Japan. He described this in his book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize recipient for 2007. With colleagues in Syracuse, NY he helped found the TWI Institute which has developed over 3,000 certified trainers who teach TWI on six continents in over 30 countries in 18 languages. He is the author of numerous books on TWI including Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata which was published in 2020. Martha Purrier is a registered nurse with over 30 years of experience in the health care setting. She earned a master’s degree specializing in the clinical care of patients with cancer and in the training of nurses. During the past 20 years, she has worked at Virginia Mason Medical Center in Seattle, Washington, in a variety of positions: Oncology Clinical Nurse Specialist, Director of Inpatient Oncology and IV Services, Director of the Kaizen Promotion Office and Director of Nursing Services at Bailey-Boushay House. Virginia Mason adopted Lean as a management methodology in 2001, and Purrier was certified in Rapid Process Improvement Workshops in 2006. During her work in IV therapy, the team won the Mary McClinton Patient Safety award for the application of Lean methods, which produced increased safety for patients receiving central lines. In 2008, Purrier was appointed to the Kaizen Fellowship Program. She is a certified instructor of the TWI Job Instruction program and has spoken internationally on the application of TWI and Lean to health care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Joe is an entrepreneur, adventurer and transformation guy privileged to have held the role of CEO, COO, partner, and president, currently serving as the CEO of Performance Tea. Joe is the founder of The High Performance Life (THPL), a philosophy and guide to learn techniques for mental toughness, creative problem solving, leadership, and personal effectiveness. His prime focus is on practices in the areas of Life, Learning and Fitness for personal fulfillment and improving human performance in all walks of life. He has been blogging, every day, for the past seven years and some say that Joe is a passionate endurance athlete, having completed six Ironman triathlons, 40 ultra-marathons, and 35 marathons. In 2017, Joe ran Six Marathons across Six Continents on Six Consecutive days. Joe has been featured in national periodicals from the New York Times to Inc. Magazine and has been featured on the History Channel, CNN and Fox News Live. This blog is designed to bring together elements of how to improve performance across Life, Learning and Fitness. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
: Rick May, MD, Senior Principal, Orthopedic Surgeon. Rick brings over 20 years of experience in the health care industry. His areas of expertise and professional skills include creating clinical quality improvement programs for hospitals and physician groups, clinical supply integration strategy, service line optimization, and building actionable solutions to clinical challenges using health care data and analytics. Among his key achievements and accomplishments, Rick achieved 30-60 percent reductions in hospital mortality and complications by implementing evidence-based best practice systems at multiple hospitals. He has delivered over 1,000 presentations on health care quality and value to thousands of physicians, nurses, hospital staff and executive teams. Prior to joining Vizient, Rick worked for almost 20 years as an orthopedic surgeon in Denver specializing in general orthopedics and ortho trauma surgery. He ran the orthopedic trauma programs at four Denver-area hospitals. Rick worked for over 10 years with Ascent Clinical Quality Improvement and Healthgrades as the leader of their clinical quality improvement consulting teams. In these roles, he worked with over 100 U.S. hospitals on clinical quality improvement projects in multiple clinical areas including orthopedic and spine surgery, CT surgery, heart failure, sepsis, stroke, pneumonia and surgical perioperative optimization. He is a frequent speaker in the areas of quality, data analytics and clinical quality improvement. Previously, he served as senior medical director at Pinnacol Assurance, Colorado’s largest workers’ compensation insurance carrier. Rick led all of Pinnacol’s clinical data analytics and program development related to improving care for injured workers.
Prior to starting clinical practice, Rick completed graduate work in advanced mathematics, analytics and biostatistics. He also worked as a researcher and computer programmer for NASA in the Life Sciences Division at the Johnson Space Center in Houston, Texas. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Clint Padgett joined PSI (Project Success Incorporated) in 1994, eventually buying the company in 2005. Since the early days, Clint and his teams have helped some of the world’s biggest brands—like Coca-Cola—implement more efficient, accountable, and reliable project management practices. PSI works with Fortune 1,000 companies across the globe to make agile, cross-functional business outcome optimization processes more than a temporary engagement with a strategic partner, but rather a lasting part of organizational culture that helps teams execute on-time, on-budget, and on-spec well into the future. After 37 years, PSI success stories include planning and executing projects at 15 Olympics, 11 world soccer events, managing hundreds of products from conception to market over the course of four decades working with companies like Caterpillar, and training over 41,000 individuals on the Project Success Methodology, to name just a few. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Alan Herline is chief of Colon and Rectal Surgery for Memorial Healthcare System. He received his medical degree from the Medical College of Georgia. He then went on to complete a residency in general surgery from Vanderbilt and a fellowship in Colon and Rectal Surgery from the Lahey Clinic. In the episode, we discuss challenges in continuous improvement in surgery as well as the success of the Enhanced Recovery after Surgery program. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Jim Huntzinger is the President and Founder of Lean Frontiers, Inc., which develops knowledge and learning communities on the Lean Enterprise for business and industry. With a background and experience in manufacturing and operations, he has also extensively researched the history and development of American manufacturing and also published several books on the lean business model, manufacturing history, and economics. 'Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Our guest is Timothy Pehrson the President and Chief Executive Officer of INTEGRIS Health, based in Oklahoma. He has been in that role, and at INTEGRIS, since 2018. He came to INTEGRIS from Intermountain Healthcare in Utah, where he had most recently served in a dual role as regional vice president/CEO for the North Region and vice president of continuous improvement for Intermountain Healthcare. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
John Andazola, MD, FAAFP was born and raised in Las Cruces, New Mexico where he attended New Mexico State University. He received his MD from the University of New Mexico School of Medicine in 1997, and completed residency at the Southern New Mexico Family Medicine Residency program in 2000. Dr Andazola went on to complete a fellowship in Advanced Hospital Training for Family Physicians in Phoenix AZ, and a Faculty Development Fellowship at the University of Arizona from 2001-2003. After completion of the fellowships Dr. Andazola joined the fellowship faculty and later became director of the fellowship. Dr. Andazola moved back to Las Cruces in January of 2009 and became program director in May of 2009. He is very happy to be back home! Dr. Andazola’s interests are in medical education, hospital medicine, OB and border health. He is committed to his community and is committed to producing well rounded Family Physicians for southern New Mexico. Dr. Scott is associate professor of anthropology and graduate faculty in the integrated behavioral health program at New Mexico State University. She is also adjunct research faculty at the Southern New Mexico Family Medicine Residency Program. She received her B.A. in Women’s Studies from Duke University and her M.A. and Ph.D. in anthropology from the University of Kentucky. Her research program is part of an academic-community collaboration with a team of NMSU students and faculty and the residency program. The program includes explorations of the culture of medicine and medical education as well as development of curricula and tools to improve training in health equity in health care professions. The team’s current project is a mixed-methods evaluation of a social determinants of health screening tool used in a primary care clinic in the U.S.-Mexico border region. Her research has been funded by the National Science Foundation, Fulbright, National Cancer Institute, the New Mexico State University College of Arts & Sciences, the Southwest and Border Cultures Institute, and the Loomis Foundation. Her work has been published in Collaborative Anthropologies, Journal of Interprofessional Care, and Qualitative Health Research among other journals. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
As founder of JFlinch, Jamie Flinchbaugh has helped purpose-driven leaders craft effective, resilient organizations at over three hundred companies. Leveraging more than thirty years of experience and helping build over twenty companies, Jamie collaborates with leaders and their teams to bridge capability, strategic, cultural, and systems gaps so they can safely span potential pitfalls and have a purposeful impact on their organizations. Jamie has helped leaders across a wide spectrum of industries, including healthcare, utilities, technology, consumer products, and professional services, including Harley-Davidson, Intel, Mars, Amazon, Crayola, Fidelity, and Whirlpool, among many others. Jamie is co-author of The Hitchhiker’s Guide to Lean: Lessons from the Road and is the co-host of the podcasts Lean Whiskey and Happy Heuristics. He currently lives in Bucks County, Pennsylvania, with his wife of twenty-four years, Jill Triani. Together, they have three children, Emma, Jack, and Ben. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Jonathan Brill prepares leaders to profit from radical change. He is a renowned expert on resilient growth and decision making under uncertainty. His insights are based on experience. As a senior leader and the Global Futurist at Hewlett Packard, he directed long-term strategy and intelligence programs. He’s been a creative director at frog design and the managing partner of innovation firms that developed over 350 products. He is the Managing Director of Resilient Growth Partners and a board member at Frost & Sullivan, a major market intelligence firm with offices in 46 countries. He blows off steam as the Futurist-in-Residence at Territory Studio, the creative visionaries behind the sci-fi tech in Stephen Spielberg’s Ready Player One, Ghost in the Shell and Blade Runner 2049, where he creates products and better worlds for both super villains and real-life heroes. He advises globally on resilient growth strategy and product innovation to clients like Samsung, Microsoft, Verizon, PepsiCo and the United States government. He is an in demand thought leader, speaker and contributor for TED, Singularity University, Korn Ferry, J.P. Morgan, Forbes and the Harvard Business Review. He holds a degree in industrial design from Pratt Institute, spent years as a research consultant to the MIT Media Lab and in management training at the Stanford University Graduate School of Business. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Frederick Southwick is a Professor of Medicine and former Chief of Infectious Diseases at the University of Florida. From 2010-2011 Dr. Southwick attended the Harvard Business School as an Advanced Leadership Fellow, and studied how business practices could be applied to improve the quality and safety of healthcare. He also continues to practice and teach infectious diseases. He is an award winning teacher and the author of " https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.amazon.com%2FCritically-Ill-5-Point-Healthcare-Delivery%2Fdp%2F0991549805%2Fref%3Dtmm_pap_title_0%3F_encoding%3DUTF8%26sr%3D8-1%26qid%3D1400006766&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C29a4f56c7ba348db5b0508d9745d4ae1%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637668766298938210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XWqYrrK1QawWGaItdJ7AVe2VmAQgTOIuSis7nYys%2BcU%3D&reserved=0 (Critically Ill:) https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.amazon.com%2FCritically-Ill-5-Point-Healthcare-Delivery%2Fdp%2F0991549805%2Fref%3Dtmm_pap_title_0%3F_encoding%3DUTF8%26sr%3D8-1%26qid%3D1400006766&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C29a4f56c7ba348db5b0508d9745d4ae1%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637668766298938210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XWqYrrK1QawWGaItdJ7AVe2VmAQgTOIuSis7nYys%2BcU%3D&reserved=0 (A 5-point Plan to Cure Healthcare Delivery)" and most recently, April 2020, the 4th edition of Infectious Diseases: A clinical short course. Lange Series
Margie is Research Professor in the Department of Nursing and Executive Director and Founder of the Institute for Excellence in Health and Social Systems (IEHSS), in the College of Health and Human Services at the University of New Hampshire. She is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet-the clinical microsystem. Dr. Godfrey began her work in clinical microsystems over 25 years ago and, in 2009, founded The Dartmouth Institute Microsystem Academy (TDIMA) at The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine with Dartmouth colleagues, to develop new knowledge and disseminate findings. She was Co-Director of TDIMA with Dr. Tina Foster for 11 years and a Lecturer for nearly 20 years at The Dartmouth Institute for Health Policy and Clinical Practice. Margie’s primary interest is engaging inter-professional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and outcomes. Margie is co-author of the best selling textbooks, Quality by Design (2007), Quality by Design, 2nd Edition (in press) and Value By Design (2011), and the lead author and architect of the "Clinical Microsystems: A Path to Healthcare Excellence" series. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
As President of Sanger Heart & Vascular Institute, Dr. Rose has been a champion of quality improvement initiatives to enhance patient outcomes. He has published extensively about the intersection of quality improvement and his specialty of echocardiography, as well as about the evolution of healthcare reform. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Arnout has been working with lean management since 1995, the last 15 years as a trainer, coach and consultant in healthcare. He is the owner of The Lean Mentor. He helps people who want to (learn to) improve healthcare. Arnout focuses on teaching lean leadership, as author, speaker and mentor, bringing top performance and high levels of productivity within everyone’s reach. Please visit Arnout’s website at https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.leanthinkinginhealthcare.com%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Ca38700e9700b4b02c8ce08d95394d7ce%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637632721004143712%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=t36aNHgcTlqkFME4SpqxcaTghQpQ1hlAGF2gPm4FZ7c%3D&reserved=0 (https://www.leanthinkinginhealthcare.com/) Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Brian Schmidt is the track doctor at Sonoma Raceway, and the Trauma Director at Santa Rosa Memorial Hospital, the largest non-university trauma center in California. Dr. Schmidt has 40 years of experience in the field of medicine, and was mentored by legendary surgeon Bill Blaisdell. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Musculoskeletal pain and injury is the top cause of global disability, affecting 54% of the U.S. population and is one of the most expensive sectors in healthcare. Care today is difficult to navigate, unnecessarily high-cost, and objectively not evidence-based. Vori Health was established to combat these inequities by delivering a truly elevated, human-centered, patient care experience through cutting-edge technology, premium content, community, and multidisciplinary care teams. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Tom is a Arbinger Institue Senior Consultant and Director. Tom works with leaders to help their organizations break free of persistent problems that affect both culture and the bottom line. What looks like problems around employee accountability, engagement, collaboration, or myriad other organizational challenges are often simply symptoms of deeper problems. Until you diagnose and treat these deeper problems, almost any other effort will fall short and waste precious time and resources. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Katie has spent 20 years of experience in supporting change and improvement in organizations across a range of industries, including healthcare, manufacturing, academia, biotech, government, start-ups, and business. Her professional focus since 2006 has been on leading transformational change in healthcare organizations and other industries. Prior to founding KBJ Anderson Consulting, she held a senior Lean leadership roles at the Sutter – Palo Alto Medical Foundation and Stanford Children’s Health; was a Fulbright Scholar to Australia and a consultant for PwC Australia; and worked as a research analyst at the University of California, San Francisco and the University of Sydney. Katie is a faculty member of https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcreatevalue.org%2Fwho-we-are%2Ffaculty%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C7c7d364046144fd7de7a08d93cb3bacd%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637607564891170824%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q3w0FQCQF6S9zq4Ajlhwy2vipsX4BLn7hOb5mXtZC4M%3D&reserved=0 (Catalysis) (formerly the Thedacare Center for Healthcare Value) and the https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lean.org%2FWhoWeAre%2FLeanPerson.cfm%3FLeanPersonId%3D252&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C7c7d364046144fd7de7a08d93cb3bacd%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637607564891180784%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aRDQ3QdabpXry3vn%2FMgLGB6k%2BJfx32CSUyp3nT3YTqc%3D&reserved=0 (Lean Enterprise Institute), where she teaches coaching and problem-solving workshops.
She is also coaches Master’s students in the Fisher School of Business MBOE program and a facilitator for the https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ame.org%2Fame-san-francisco-bay-area-consortium&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C7c7d364046144fd7de7a08d93cb3bacd%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637607564891180784%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=X2b3rHc%2FfQ5Pm976pmIeUIP2iLgChZFvegT9bYdSeFc%3D&reserved=0 (Association for Manufacturing Excellence (AME) San Francisco Bay Area) https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ame.org%2Fame-san-francisco-bay-area-consortium&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C7c7d364046144fd7de7a08d93cb3bacd%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637607564891180784%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=X2b3rHc%2FfQ5Pm976pmIeUIP2iLgChZFvegT9bYdSeFc%3D&reserved=0 (Consortium.)
Finally, she serves as a Member of the Board for the https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mothersmilk.org%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C7c7d364046144fd7de7a08d93cb3bacd%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637607564891190743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iDVfOhgDqmuXFKWuHw9oD6ICG4XvCck8FKESorHyze0%3D&reserved=0 (Mother’s Milk Bank) and a Member of the https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.elcaminohospital.org%2Fabout-us%2Fleadership%2Fboard-committees&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C7c7d364046144fd7de7a08d93cb3bacd%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637607564891190743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=faiWidcPFK8MHIo4Xc29geMdZDyEhc91clTZQVYrQsM%3D&reserved=0 (Quality and Patient Experience Board Committee at El Camino Hospital).
Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to...
Dr. Erickson is a physician executive with 20 years of experience in Lean Health Care transformation, hospital administration and clinical operations, and graduate medical education. She is a Lean Six Sigma Master Black Belt with deep knowledge in organizational transformation and change leadership, process & design and improvement, healthcare quality, patient safety, and design thinking & innovation. She also is a teacher, with more than two decades of serving as Family Medicine/Primary Care faculty in graduate medical education programs. Inspiring young physicians and colleagues to strive for excellence in patient-centered care, to improve the health of communities with better outcomes at a lower cost, gives her work meaning and purpose. She is a skilled in physician leadership development, medical staff management, risk management, curriculum development and training, documentation and coding, and regulatory accreditation & compliance. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Kimberly Young has served in a financial role for Baptist for more than 25 years. Outside of work, Kimberly has served on boards of the LG&W Federal Credit Union and the Red Cross. She also is an avid runner and CrossFit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Kimberly earned a Bachelor of Business Administration and a Master of Business Administration from the University of Memphis. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
John’s personal path to High Performance began as a child, when he stood alongside his father at an air show featuring the Blue Angels. From that moment, John knew deep in his heart that someday he’d be carving up the skies as a member of the Blues. Eventually, he lived that dream, but getting there wasn’t easy. In fact, John’s journey from an awe-struck child at an air show to the cockpit of the Blue Angels’ F/A-18 Hornet is a study in persistence, hard work and the will to overcome obstacles and setbacks.Those ideals fit within three overriding traits that mark John’s presentations: First, a contagious attitude of thankfulness that he calls Glad To Be Here®. Second, an energizing delivery that inspires High Performance and service to others. And, third, a practical model for living out his message that works in other organizations as well as it works for the Blue Angels. John graduated from the U.S. Naval Academy with a degree in mechanical engineering. He also was a defensive back for the Midshipmen, playing in two bowl games and helping Navy to one of the best four-year records in its football history. As a pilot, John was a “Top Ten Carrier Pilot” six times before becoming a Marine instructor pilot and a Blue Angel. He holds master’s degrees in business management, from the Stanford Graduate School of Business (as a Sloan Fellow); in international policy studies, from Stanford University; and in strategic studies, from the Naval War College. He makes his home in Sun Valley, Idaho. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Andrea Smith-Brooks, DNP, MBA, FNP-BC, ENP-C, received her Doctor of Nursing Practice and Master of Science degrees from University of Maryland School of Nursing in Baltimore, Maryland. She completed her Masters of Business Administration from R. H. Smith School of Business at the University of Maryland, College Park. She is certified by the American Nurses Credentialing Center as a Family Nurse Practitioner and the American Academy of Nurse Practitioners Certification Board as an Emergency Nurse Practitioner. Andrea has over 14 years of experience in emergency health care including emergency department and urgent care settings. Dr. Andrea Smith-Brooks is the board president of the American Academy of Emergency Nurse Practitioners Dr. Smith-Brooks currently works as the Director of Clinical Effectiveness at the University of Maryland Medical Center, Division of Quality and Safety. Andrea maintains clinical practice in UMMC’s Adult Emergency Department, UMMC Urgent Care and University of Maryland's Midtown Campus Emergency Department. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Charles Hagood, DSc, MBA has overseen the introduction and implementation of improvement systems, quality and process improvement initiatives, transformations, and system design activities in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems in the US and EU. He has led organizations and teams in the design and implementation of new and efficient service lines in various hospital, outpatient and non-acute health care organizations. Additionally, Charles has also overseen the application of improvement methodologies into the planning, design, and construction phases of a wide range of clinical and hospital renovation and construction projects. Charles is a co-author of the Shingo Prize winning book for Research and Publication, “Lean-Led Hospital Design: Creating the Efficient Hospital of the Future” and has published various articles on the topics of innovation, Lean, process and performance improvement, and quality. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Glass is a third generation Dr. Glass! She is committed to and excited to start a Direct Primary Care practice in Cincinnati, inspired by the legacy begun by her grandfather, a primary care doctor in England. Dr. Glass is building a family medicine practice which supports both patient and physician in the pursuit of health. As a faculty member with the University of Cincinnati's Department of Family and Community Medicine, Dr. Glass served as a primary care doctor at The Christ Hospital Family Medicine Center. In addition, she broadened her clinical experience by serving as medical acupuncturist for the Center for Integrative Health and Wellness, teaching clinician in the newborn nursery and the office procedures clinic, and staff member at The Christ Hospital Urgent Care Center. Dr. Glass has been recognized with many awards for her studies and clinical work, including: Intern of the Year, Marjorie Grad Vockell Award for Humanism and Compassion in Clinical Care, Gold Humanism Resident as Teacher award, AOA induction, and as Preceptor of the Year. Dr. Glass teaches on various topics including: burnout prevention, integrative approaches to mental health, primary care for HIV/AIDS patients, and quality improvement in EMR usage. Other interests include: pediatrics, women's health and contraception management, dermatologic procedures, and nutrition, exercise and mindfulness. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Paula Fessler oversees all nursing operations at WMCHealth’s flagship Westchester Medical Center, Maria Fareri Children’s Hospital and the Behavioral Health Center in Valhalla, as well as MidHudson Regional Hospital in Poughkeepsie. Westchester Medical Center serves Hudson Valley, northern New Jersey, and southern Connecticut. After earning an undergraduate nursing degree at Syracuse University, Fessler earned a family nurse practitioner degree from Duke University and a Master of Science degree with an emphasis in health care from Simon Business School at the University of Rochester. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Toussaint is an internist, a former healthcare CEO, a coach, and the author of the bestseller On the Mend. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Shlomit Schaal, MD, PhD, MHCM, Professor and Chair of the Department of Ophthalmology and Visual Sciences at UMass Memorial Medical Center and the University of Massachusetts Medical School, is a clinician-scientist specializing in the cutting-edge medical and surgical treatment of complex vitreoretinal diseases. She serves as the President of UMass Memorial Medical Group, as well as Senior Associate Dean for Health Strategies for UMass Medical School. In addition to her professorship at UMass Medical School, Dr. Schaal also serves as a teaching faculty member at Harvard School of Public Health, Harvard Macy’s Institute, and the Faculty Leadership Development Seminar of the Association of American Medical Colleges (AAMC). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Hickson is the Founding Director of the CPPA, which he founded in 2002, and now serves in an advisory capacity as Executive Medical Director of Clinical Improvement Education for VHAN. Hickson, an internationally recognized expert in patient safety, medical malpractice and its causes and prevention, has for the past six years served as Vanderbilt University Medical Center’s senior vice president for Quality, Patient Safety and Risk Prevention. He has also served as the longtime director of Clinical Risk and Loss Prevention and chair of the Medical Center’s Self-Insurance Trust Committee. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Ken Snyder, the executive dean and chief administrative officer of the Jon M. Huntsman School of Business, joined the Shingo Institute as the executive director in 2015. Mr. Snyder has served as a member of the Shingo Executive Advisory Board for the past eight years and has intimate knowledge of the Institute and its history. Mr. Snyder has served as a member of the Shingo Executive Advisory Board since 2009, and as a Shingo examiner since 2010. He was named chairman of the Shingo board and executive director of the Shingo Institute in 2015. He earned an MBA from the Harvard Graduate School of Business in 1980 with an emphasis in international business. Prior to that he earned a bachelor’s degree in Japanese history from the University of Utah in 1978. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Lynn D. Martin, MD, MBA is the Medical Director, Continuous Improvement and Innovation at Seattle Children’s. He is a Professor of Anesthesiology and Pediatrics (adjunct) at the University of Washington School of Medicine. He received his M.D. from the University of Washington and his M.B.A. for the University of Tennessee. He completed residencies in both Pediatrics (Phoenix Children’s Hospital) and Anesthesiology (Johns Hopkins University) followed by fellowships in pediatric anesthesiology and pediatric critical care medicine at Johns Hopkins University. He is board certified by the American Board of Anesthesiology with specialty certification in pediatric anesthesia and the American Board of Pediatrics with specialty certification in pediatric critical care medicine. Dr. Martin has served as the president of the Society for Pediatric Anesthesia. His original research interests involved conventional and non-conventional forms of mechanical ventilation and more recently focus on quality improvement, patient safety, and operative outcomes research. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Emily Lauder, VP at Toyota Motor Manufacturing Mississippi and Dan Goodwin, Group Manager –Quality Control speak about the partnership with Baptist Memorial Health Care as they tested their team members for the COVID 19 virus and vaccinating their team members. Toyota Motor Manufacturing, Mississippi, Inc. (TMMMS), Toyota’s newest U.S. plant located in Blue Springs, assembles the Corolla. TMMMS is the North American model for promoting sustainable environmental performance Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.
Raphael Rakowski, Executive Chairman of https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.medicallyhome.com%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Cf07bd90cd634400b676a08d8db236874%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637500292422369974%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9wp820QxXMwLk8ev9h5lgUl9DDurgUmJJZVhV5%2BtaqI%3D&reserved=0 (Medically Home) speaks how a patient's home is transformed into Medically Home's hospital-at-home. This innovative approach has a feeling of Amazon meets Uber in the Health Care setting. To learn more visit https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.medicallyhome.com%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Cf07bd90cd634400b676a08d8db236874%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637500292422369974%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9wp820QxXMwLk8ev9h5lgUl9DDurgUmJJZVhV5%2BtaqI%3D&reserved=0 (Medically Home) and see what the future might look like. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Muething is the Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center. He focuses on the strategic goals of Cincinnati Children’s to improve all aspects of care, including safety, outcomes, experience, affordability and population health. His research and national impact focus on high reliability, large scale healthcare safety and lean culture transformation. He has taught all over the United States and in more than a dozen countries. He has led or served on multiple national initiatives including the National Steering Committee for Healthcare Safety. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Karen has over 30 years’ experience leading, training, and coaching high-performance teams of staff and executives in rapid-growth environments. Most recently, as regional director of licensed operations at Starbucks Coffee Company, she built a consistent track record of growing the number of retail stores along with the continuous improvement capabilities of people. Today as a Team Leader at the Lean Enterprise Institute (LEI) Karen oversees Operations and Personnel at LEI. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Billy Taylor was a long-time operations executive at Goodyear and he recently retired and started his own consulting company, https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkedxl.com%2F&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7C6824975a07c64b4edc0808d8ca1d466f%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637481574397242059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=G9z4K1vE3k00PQ0c3HgTXMnOJS3%2B1q7aphipfBTBHkw%3D&reserved=0 (LinkedXL). In the episode he shares his thoughts on the need to respect standards — to not compromise standards and show respect to every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Mark Graban is the author of the Shingo-Award winning book Lean Hospitals, Healthcare Kaizen, Executive Guide to Healthcare Kaizen, Measures of Success, creator & editor of the anthology book Practicing Lean. He is also senior advisor to KaiNexus and owns his own consulting company called Constancy, Inc. Mark is the host of podcasts including “Lean Blog Interviews”, “My Favorite Mistake”, and “Habitual Excellence, presented by Value Capture” and a sought after speaker. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Tom Peterson is a student of safety and has been involved in safety research in many industries including healthcare. In this episode of Connecting the Dots podcast Dr. Peterson shares his thoughts & perspectives on the history of High Reliability Organization (HRO), the safety movement, working with Paul O’Neil, and much more. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administration and business administration from the University of Alabama at Birmingham. Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administration and business administration from the University of Alabama at Birmingham. o Link to claim CME credit: https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.surveymonkey.com%2Fr%2F3DXCFW3&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Cadfd43975d0d4262718908d8be5e195b%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637468658661674416%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=v5Qx9qZDNj%2B0E%2BAfHQif9UGVaoU72DO2iCLPm4f0vt4%3D&reserved=0 (https://www.surveymonkey.com/r/3DXCFW3) o CME credit is available for up to 3 years after the stated release date. Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Ed Schein is Professor Emeritus from the MIT Sloan School of Management. He’s been an educator, consultant and coach for nearly seventy years, and counting. He’s considered one of the original thinkers in organizational Development and a founding father of the study of “organizational culture”. He’s published over ten seminal books and countless papers earning accolades and lifetime achievement honors in academia and business associations. In 2015 Ed and his son Peter joined to form the Organizational Culture and Leadership Institute based in Palo Alto California. Ed and Peter have co-authored four books including two culture texts, Humble Leadership and the new Edition of Humble Inquiry. Ed was educated at University of Chicago, Stanford University, and received his PhD in Social Psychology from Harvard. Peter Schein is a consultant and former technology executive having held marketing and strategy positions at Pacific Bell, Apple, Silicon Graphics, and having led corporate development initiatives at Sun Microsystems. He was honored to join his Dad in the “family business” in 2015 including co-authoring books and papers, consulting with companies on Culture and Leadership, and presenting the Schein perspective on Organizational culture in the US, Europe and Asia. He holds an undergrad degree in social anthropology from Stanford University and an MBA from the Northwestern Kellogg School of Management. o Link to claim CME credit: https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.surveymonkey.com%2Fr%2F3DXCFW3&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Cadfd43975d0d4262718908d8be5e195b%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637468658661674416%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=v5Qx9qZDNj%2B0E%2BAfHQif9UGVaoU72DO2iCLPm4f0vt4%3D&reserved=0 (https://www.surveymonkey.com/r/3DXCFW3)
o CME credit is available for up to 3 years after the stated release date. Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Alan G. Robinson specializes in managing ideas, building high-performance organizations, creativity, innovation, quality, and lean production. He is the co-author of ten books, many of which have been translated into more than twenty-five languages. Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Whiting School of Engineering at Johns Hopkins University, and a B.A. and M.A. in mathematics from the University of Cambridge. o Link to claim CME credit: https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.surveymonkey.com%2Fr%2F3DXCFW3&data=04%7C01%7CJake.Lancaster%40BMHCC.org%7Cadfd43975d0d4262718908d8be5e195b%7C2059208fff284b47971ef40dac55a264%7C0%7C0%7C637468658661674416%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=v5Qx9qZDNj%2B0E%2BAfHQif9UGVaoU72DO2iCLPm4f0vt4%3D&reserved=0 (https://www.surveymonkey.com/r/3DXCFW3)
o CME credit is available for up to 3 years after the stated release date. Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Sanjay Parikh at Seattle Children’s Hospital has been critical to continuous improvement and innovation efforts at Seattle Children’s for many years. He is passionate about process improvement and the power of using data to transform hearts, minds, and processes. Over the past few years, he has also devoted much of his spare time to developing continuous improvement capabilities in other physicians. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
We talk about Training Within Industry (TWI) Job Relations (JR) and how we can operationalize respect for every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
In this excerpt from the 5th Annual Baptist TWI Summit, Dr. Paul DePriest, Chief Operating Officer for the Baptist system, discusses the importance of Standardization in Health Care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date
Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Dr. Matt Pollard is the Vice President of Continuous Improvement at Intermountain Healthcare in Salt Lake City, Utah. Dr. Pollard speaks about the Intermountain Operating Model and how they leverage it to drive improvement in patient care.
Paul Terry, retired VP from O.C. Tanner Company speaks about his involvement with the Shingo Institute. He explains the importance of how ideal principle-based behaviors generate excellent results. Paul contrast the Shingo assessments with the Baptist Management System (BMS) Review process. He explains the role of the BMS Ambassadors that conduct the BMS Review process.
Dr. Martin Lucenti with a unique background in both engineering and healthcare shares his thoughts & experience on how to think about FLOW in an ER.
We speak with Jason Little, President & CEO of Baptist Memorial Health Care Corporation on the importance of the principle of EMPATHY. Mr. Little shares his experience, thoughts, and new lessons learned on this vital principle.
We speak to Dr. Dickson about his journey with Continuous Improvement, getting physicians involved in experimentation, and loving & serving his team members at UMass Memorial Health Care.
We speak to renowned author & speaker Dr. Steven J. Spear about systems with practical management insights. Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes. “Decoding the DNA of the Toyota Production System” is a leading HBR reprint and part of the “lean” canon. He’s written for medical professionals and educators in Annals of Internal Medicine, Academic Medicine, and Health Services Research, for public school superintendents in Academic Administrator, and for the general public in the New York Times, the Boston Globe, Fortune, and USA Today.
Richard Sheridan, one of Menlo Innovation’s founders and Chief Storytellers, which has given more than 1000 talks to audiences around the world and written the bestselling and widely celebrated book, https://richard-sheridan.com/books/joy-inc (Joy, Inc.: How We Built a Workplace People Love) and his second book, https://richard-sheridan.com/books/chief-joy-officer (Chief Joy Officer) joins us to discuss what he has learned about building a workplace of JOY.
Dr. Lisa Yerian, Chief Improvement Officer at Cleveland Clinic shares the story of how they are creating a culture of Continuous Improvement.
We talk about Training Within Industry (TWI) Job Instructions and the role it can play to provide consistent high quality patient care.
We talk about what standardized work is, the importance of it in healthcare, and ask some simple questions to help leaders discover what is occurring at the actual place where value-creating work actually occurs.
Pascal Dennis reviews his years at Toyota and various industries with performance improvement. He also speaks about his new book Harnessing Digital Disruption, How companies win with Design Thinking, Agile, and Lean Startup
Dr. Paul DePriest serves as the Executive Vice President and Chief Operating Officer for Baptist Memorial Health Care Corporation. He is the first physician to serve as executive vice president and chief operating officer for Baptist Memorial Health Care Corporation. Dr. DePriest joined Baptist in 2012 as senior vice president and chief medical officer. He holds a bachelor's degree in chemistry from Eastern Kentucky University, an MD from the University of Kentucky College of Medicine and a master's degree in healthcare management from the Harvard School of Public Health. After medical school, Dr. DePriest completed a residency in obstetrics and gynecology and a fellowship in gynecological oncology at the University of Kentucky Medical Center.
Skip Steward and Dr. Harvey Mason start the conversation about the Baptist Management System (BMS). Connecting the Dots Podcast will be a conversation about how different parts of BMS work together and areas of success & struggle. There will be times when we invite other leaders on to share how they think of continuous improvement in their organization.