For The Record: Recent Episodes
Carm Capriotto, AAP
A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a future dialogue. These short opines will get you thinking.
Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes https://remarkableresults.biz/?s=Maylan+Newton (HERE). “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Talking Points: Get Away from the Price Driven model of Business and get back to the Quality and Relationship Business Stop quoting price over the phone If you quote a price, make it the last thing you do not the first You don’t have to be cheap to be busy Price can be 6th or 7th on a customers list of needs When you quote a price over the phone you are setting up to be a more difficult repair process and saleWhat happened to the quote you gave me The service write needs skill to not quote a price over the phone Vehicles are too complex and sophisticated to quote a price over the phoneIt is not your dad’s Oldsmobile We are cannibalizing our industry by quoting a price Do you really want the customer who wants the lowest price? In today’s climate spend extra effort to tell the customers about your touchless transaction and the sanitizing efforts you are putting forth If customers wanted a cheap price there would not be top shops out there not dealing with price first We need to show the value of what we do and be proud of our investments in people, training and equipment Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns http://smallbizvantage.com/ (smallbizvantage.com) Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns http://smallbizvantage.com/ (smallbizvantage.com). Hear Maryann in her previous episodes https://remarkableresults.biz/?s=maryann+croce (HERE). Talking points: We never taught financial terms and budgeting in our youth Budgeting is one of the reasons people struggle with finances Do you understand if you pay the minimum on a credit card, how much you pay over time principle and interest? If you are struggling financially in your personal life, you will struggle with it in your business life The stress is very tough to manage Get help with financial management and budgeting Tell your school boards and teachers that we need financial education or simple budgeting Resources:Dave Ramsey Mike Micahlowicz “Profit First” SP Link Budgeting helps you stay out of financial trouble and the ups and downs of a business cycle It is too easy to swipe a card and lose track of what you are spending Don’t spend what you don’t have
Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click https://remarkableresults.biz/?s=Cecil+Bullard (HERE). Institute for Automotive Business Excellence https://www.iforabe.com/ (website). Talking Points: Re-thinking parts margins based on pricing transparency from online parts sellers He doesn’t like the strategy that we need to re-think how we Consider what your parts and equipment suppliers do for you.Local availability Training Support of local and regional events We need to dictate how we run our business not the other way aroundWe have a lot invested in our shops Don’t let the online market to influence how you run your business If you buy parts from an online supplier you are helping them and hurting yourself Important links below: Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes https://remarkableresults.biz/?s=palermo (HERE). Key Talking Points: Why do shops put other shops down?Possibly they don’t know where the next job is coming from They don’t have a value proposition for the customer so negative talk persists Bottom feeders will do anything and say anything to capture a sale There is no secret sauce to protect. Networking is the rule! Observe other companies on how their systems and processes work. Take ideas back to your company As independents we are nimble, we can make quick changes vs the big corporate players Always be learning and look for the small improvements that over time will have a big impact on your business Important links below: Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodeshttps://remarkableresults.biz/?s=kevin+lekas ( HERE). Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board http://www.aserenewalapp.com (www.aserenewalapp.com) Certify without going to a testing center Automotive certifications only at this time A1 - A9 Participation is you are expired, nearing or currently certified The APP will have some new tech questions There will be second and third chance questions that will be similar to the one you did not get correct Designed for a 12 month cycle Certification Without Expiration Future:L1 is being looked at. A challenging project that they are considering G1 Important links below: Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes https://remarkableresults.biz/?s=kim+auernheimer (HERE). Key Talking Points: Gallop poll says 70% of employees are not engaged in the business they work for Reflect and identify a disengaged employee. Take note:Quick to complain First to see the bad parts of their job Complain about their co-workes Do the basic/bare minimum in their work duties Not willing to cooperate to find solutions Fight the needs of the business Quick to tell people that they are not happy Not friendly to be around Don’t show at social events or team building. Loner. They quit your business but keep getting a paycheck from you. They stay. 12% of happy workers are more productive than those that are not The productivity of your business is dependent on happy employees The biggest factor is the employee’s relationship with their bossAre you the tripping point of disengaged employees? The culture of our business, first and foremost, drives happy employees, customers and owners Step back and make sure you (owner) is not the problem Speak to your key people and find out why they like to come to work each day Fall back in love with your business. Find your pride Learn from others Important links below: Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes...
Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.
Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.
Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are https://remarkableresults.biz/?s=%22greenwood%22 (HERE).
Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) http://www.aaec.ca/ (HERE).
Key Talking Points:
We are in a knowledge-based business
Your billed hours are a productivity measurement
Sales is an activity measure
Net profit is created by being productive
What is your productivity level/measure in your shop
Average needs to be 2.5 hours per RO
The industry is coming in at 1.4 and 1.7 per RO
What is your business mix?Commercial / Consumer
Take the total labor revenue you billed last year divide by your labor rateYou get the number of billed hours you sold
Take the number of RO and divide by that number (billed hours sold)
Improved average hours of billed labor will build your net profit.
Productivity creates net profit
Activity just keeps you busy
Important links below:
Be socially involved and in touch with the show:
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Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE)
https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.)
https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared...
Ben Johnson, Director, Project Management, Mitchell 1 Key Talking Points: Some companies challenges is its own success Business start with a vision and a why Over time we tend to not focus on your why but our what If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it. If you live your WHY then the money will come Important links below: Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder of Vision and is the past President of the Midwest Auto Care Alliance (MWACA). Talking Points: Getting and keeping technicians continues to be a big problem Scholarships are an answer for the training of our upcoming technicians Dave DeCourcey and Harvey Chan are two outstanding trainers worthy of having scholarships in their names. The Ed Schaeffer Management Scholarship honors a shop owner, manager or service advisor to honor Ed’s contribution to our industry Our legacy aftermarket trainers who have passed is an important reason to build scholarships in their names and keep their legacy going for a perfect cause. MWACA is committed to providing scholarships for technicians and your help is needed Write a check to the TTEF fund: Mail it to MWACA, 5950 N. Oak Trafficway, Suite 201, Gladstone, MO 64118You can specify a certain scholarship or it will go into the general fund This is a 501 c (3) non-for profit corp Donate items to TTEF silent auction in conjunction with Vision You can personalize a student scholarship for $1,000 and get recognized at Vision You can endow a scholarship for years with a $20,000 check to make the scholarship self-sufficient Make TTEF a beneficiary in your Will Important links below Message from Jerry: Happy New Year everyone. Here’s to growth and success in all we do in 2020. Although I have served my 4 years as president, I have a few things to talk about and Sheri Hamilton, Executive Director, told me she would make it happen. One of my prime goals is to find ways to continue funding scholarships for students, current technicians, and managers. These are close to my heart as Dave DeCourcey, Harvey Chan, and Ed Schaeffer were all good friends, and I feel it is not only appropriate but necessary, to honor their memories with scholarships. In addition, I have followed the careers of several of our previous student scholarship recipients and am overjoyed by the success that many of them have experienced. This is the reason we created the https://www.mwaca.org/awards/TTEF (Technicians of Tomorrow Educational Foundation (TTEF)). Our eventual goal is to have several self-sustaining scholarships funded by you. Typically, $20,000 to $25,000 is needed to endow a scholarship that pays out $1,000 every year, so you can see that we will need to raise the stakes if we want to continue awardinghttps://www.mwaca.org/awards/student-scholarships ( four $1000 student scholarships), the https://www.mwaca.org/awards/memorial-scholarships (Ed Schaeffer Memorial Scholarship, the Dave DeCourcey Scholarship, and the Harvey Chan Memorial Scholarship) each year. The TTEF is a 501(c)(3) organization, so any contributions should be tax-deductible. I urge you to write a check to TTEF for whatever amount you can afford (and a little more). We also have the silent auction in cooperation with VISION, so if you have an item that may have value to anyone else, please donate it to the silent auction to benefit the scholarship fund. I mentioned an endowment above, and that is a fantastic method of funding the foundation. If you would like to have one of our student scholarships sponsored by your company, you can send a check for $1,000 and note that you would like to help present the “XYZ Company TTEF Scholarship” at our Celebration of Independents on Saturday evening of VISION. If you send a check for $20,000 made out to TTEF, we’ll let you help present the award for several years! Our industry needs young people that want to be in the auto repair business, and this is one of the best ways for you to help get...
Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve's previous episodes https://remarkableresults.biz/?s=%22Steve+Finzel%22 (HERE). Talking Points So many transmission fluids Low viscosity and High viscosity are the major difference in the man fluids Getting information has been tough. LV MV are the codes. What can be used If we can’t stock all the different fluids why can’t we get information on what to use CVT fluid is green. Honda says to use the blueWhen you order it you’ll find it is yellow All too confusing Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/app/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
FTR 081 Brian Sump - Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results. Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes https://remarkableresults.biz/?s=Brian+sump (HERE) Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/app/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE). Talking Points:At Matt's shop they create a three-fold flyer on any new equipment the shop buys and get it to the local shops Shops do take advantage Matt has shops take advantage of diagnostics and programming He does not loan the tool but does the work that the tool is used for He gives free adviceOn what tools he would use or area to look at Potential for referrals Some problems are very basic and that means there is a training/knowledge gap Sometimes young techs are thrust into a situation without the knowledge and proper equipment Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/app/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee )
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes https://remarkableresults.biz/?s=%22bizub%22 (HERE). Talking Points:We attack each other based on emotions and not facts Does the supply industry know what they have to do to support the service professional? Found a youtube video on comparing spark plugs from two different sourcesThe reviewer checked with the supplier and discovered that the Amazon plugs were counterfeit Andy posted on a social media groupThe rub is how someone stood up for a product’s quality especially if the national manufacturer said it was counterfeit. Why would a national company stake its reputation on a false claim We are helping each other more and more. Too many still are critiquing and criticizing each other and this doesn’t help in a positive way Andy is not going to respond to negative commentary anymore We need to move ahead and be more progressive
http://eepurl.com/bhqME9 () Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking) Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE). https://remarkableresults.biz/coffee/ () This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket's premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket. Talking PointsLet 2020 be your breakout year Be a business person and not a fix-it person The ‘Knowing-Doing Gap’ is real. Stop talking and start doing “If you aren’t sitting on the edge then you are taking up too much room” You have big responsibilities to your team and your customers. But most importantly to you and your family. You’ve invested heavily in time and money and need to start showing something for it Check our a Harvard Business Review IdeaCast titled ‘The Art of Asking For and Getting Help” http://bit.ly/2EU6ont (http://bit.ly/2EU6ont) It is their episode 714 Start off the new year by reading Mitch Schneiders book MISFIRE: What to Do When Things Aren’t Running on All Cylinders Implement Profit First. Find episodes https://remarkableresults.biz/?s=%22profit+first%22 (HERE). Fix your cash management Review your labor rate Want to retire and sell the business? Tough task and you may not get anywhere near what you expect and worked so hard for. Start here and listen to the many episodes that discuss succession planning https://remarkableresults.biz/captivate-tag/succession-planning/ (HERE). Purposely plan for the new year and involve your team.Assign responsibilities (tasks) to individuals and a due date Monitor the accomplishments. Engage, and delegate
http://eepurl.com/bhqME9 () Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking) Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE). https://remarkableresults.biz/app/ ()https://www.buymeacoffee.com/carm () This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE). The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario. There was one Starfleet cadet that beat the ‘no-win’ Kobayashi Maru Do you have a Kobayashi Maru (no-win situation) in your shop or in your bays Are your supporting systems so broken that your people are designed to fail (unwittingly) and they cheat the game to win Do you get upset because your equipment, systems, and processes do not support anything but gamesmanship to win?
http://eepurl.com/bhqME9 () Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking) Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE). https://remarkableresults.biz/app/ ()https://www.buymeacoffee.com/carm () This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Josh McFarlin is an industry veteran, and a highly-regarded member of the automotive industry. Josh serves as VP of Strategic Business Operations for AirPro Diagnostics. In his position, Josh is responsible for all daily service operations including multiple technician service centers and all field personnel. Josh is ASE Master certified and holds an MBA from the University of Wisconsin.
Formerly Director of Curriculum and Product Development for I-CAR, Josh is known for his ability to form and mold strong collaborative teams, solve difficult problems and manage others with a leadership style that tackles challenges head-on. Josh’s career includes stops at Raytheon, Audi AG, Ford Motor Company, and Greenway Ford. Outside of office hours, Josh still remains connected to the industry. Among other endeavors, he currently serves as a board member for the Automotive Training Managers Council.
Key Talking Points
The average age of working tech is climbing
Class size at CTE is declining
Can we share our stories of success within the aftermarket
Work ethic and passion got him where he is today
What is the potential of what is next in your career?
Are you willing to move to look for a new opportunity?
Do we know what opportunities exist in the automotive job market?
You may not see the crossroad coming. Keep your eyes wide open
Your opportunities may not be easily seen but they will get bigger every day
Grease monkey is a term of endearment for him and his colleagues but not healthy as a ‘label’ in the industry
Walk by an open door and find out what is inside
CTE Student to Ford Technician to the Ford Help Desk to Audi to Raytheon, to I-Car to AirPro
A special thanks to Josh McFarlin for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 21 years. He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that).
Hear Bill’s previous episodes https://remarkableresults.biz/?s=%22bill+hill%22 (HERE).
Key Talking Points
Staff engagement in training
Bill pays for all training classes They can go to any class they want
It could be an excel spreadsheet class or one on photography.
All training is great
Searches his suppliers for top classes
Technicians and service advisors need to have a minimum of 40 hours a year to qualify for a bonus
At the end of the year, all training hours are calculated
The week before Christmas team member gets a bonus based on the number of hours of training
Example: If a technician took 100 hours of training they would get 25% of the hours times their pay rate (25 hours x $30 pay rate or $750 training bonus)
Bill believes in a cash reward vs a ham or a holiday party
A special thanks to Bill Hill for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Deb Van Batenburg and her husband Craig own Automotive Career Development Center [ACDC]. Deb is his partner and vice-president. Deb has writes for AutoInc Magazine and speaks throughout the industry. Hear Deb’s previous episodes https://remarkableresults.biz/?s=%22van+batenburg%22 (HERE).
Key Talking Points
We are living with and tolerating things in your life that are ridiculous
We should take time to fix things we constantly tolerate
We tolerate both at home and at work
Identify the things that you tolerate and create a by-pass strategy to fix/correct
A special thanks to Deb Van Batenburg for her contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana. Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning. Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables https://remarkableresults.biz/?s=bob+heipp (HERE). Key Talking Points80/20 Rule. The Pareto Principle Stop enabling the 80% who are not committed to training Silver Bullets to not help anyone. They cost customers lots of money Many want to help but it can be enabling and not teaching We help people and inform them of the answers by encouraging training and a commitment to learn and not just use hand-outs to solve customer problems A special thanks to Bob Heipp for his contribution to the aftermarket. Books mentioned in the content library https://remarkableresults.biz/books/ (HERE) Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them. Email Carm HERE.
http://eepurl.com/bhqME9 () Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking) Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE). http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 () This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.
Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.
Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.
His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.
Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.
Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes https://remarkableresults.biz/?s=%22haas%22 (HERE).
Key Talking Points
We have to know what they are doing
As independents, we do not have the kind of money for marketing
They can attract technician talent
An organization polled 16,000 people that had recently visited the service department at a new car dealership. The survey was skewed because they were all dealership people
Two of every three visits service visits are to independent shops. (Source October 2019 Fixed Ops Journal)
Bill doesn’t want our aftermarket customer to have a service experience form a dealership. He recommends:
Let your customer know that you’ll support a recall notice. Keep them away from the dealership, do the legwork for them.
Don’t let them feel the poor service of dealerships
Don’t let them get talked out of their vehicle to buy a new one
Don’t let an aggressive service advisor sell them a ton of work, then you lose
Become the place you’ll ever need to go for service, and warranty on your vehicle.
A special thanks to Bill Haas for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable....
Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode https://remarkableresults.biz/?s=mike+davidson (HERE).
https://remarkableresults.biz/e466/ (Link to Episode 466, In-depth on Wage and Hour and discussion on his Wage and Hour Book HERE.)
Key Talking Points:
Shop owners can get audited by the Department of Labor
Wage and Hour issues are very real and must be understood
Mike sites information from an article from Dennis McCarron showing the types of penalties from non-compliance to wage and hour laws. He shares the numbers: $342,926, $306,000, $174,400, $76,000
Careful with your own interpretation of wage and hour exemptions.
Keeping your costs down can happen in other ways than in shortcuts on how and what you pay your people
Mike wrote a book on wage and hour compliance.
Listen podcast 466 in detail on wage and hour with Mike. Link above.
A special thanks to Mike Davidson for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Mike Davidson Episode 466 https://remarkableresults.biz/e466/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee.
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Attracting young people into our industry: Help to Take Skills USA to the Next Level
Tim Dwyer is an automotive education specialist at ConsuLab, a manufacturer, and provider of automotive training aids. After 25 years of ownership, he sold his business Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. There he helped start and instruct the Pro-Tech Automotive Internship program for 12 years. Hear Tim’s previous episodes https://remarkableresults.biz/?s=%22tim+dwyer%22 (HERE).
Key Talking Points:
Skills USA Nationals has 103 different contests going on at once. It is all Career and Technical Education under one roof (CTE)
Perfectly placed but mostly unrecognized by many in our industry
Skills begin locally, then through state and national
Over 20 football fields full of Skills test stations
There is also a World Skills every other year
Some countries offer award money and lifetime jobs for the winners of this contest
$36 Million is spent to put on this event
GM donated a 2018 Malibu to the gold medal winner’s program
We need to start bragging about these events that will help attract young people into our industry
Designing a skills contest:
Attention to detail
All stations need to appropriately challenging
Consistently repeatable
Have a real-world application
Equipment, tools, and information
Bond with parents and a reason to go to school
Skills show a career path
Instructors need to step up their game
Consulab supports Skills at many levels
As an industry, we must support this program
Volunteer to judge a local contest
Offer financial support to help pay for travel to the next level contests
Some state and local winner don’t go to the next level because of funding issues
We should offer an additional celebration of excellence to all participants and the winners
Shops can promote Skills in their own network and community
This is a spectator sport
A special thanks to Tim Dwyer for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee.
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair...
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE).
Key Talking Points:
Matt Fanslow or Carm Capriotto give no advice and does not propose to be an expert on diet and/or exercise
From a weight-loss perspective, diet maybe most important
It is easier to put 1000 calories in your body than to burn it off
He has read over 200 articles on diet
He lost a lot of weight and continues to carefully watch his weight through diet
We have too many in our society that are walking around feeling hungry, but they have energy stored as fat. They can’t access it.
A special thanks to Matt Fanslow for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee.
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
For 20 years, Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.
Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.
Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.
Ron Ipach’s Previous Episodes https://remarkableresults.biz/?s=%22ron+Ipach%22 (HERE).
Key Talking Points
Many technicians turned into shop owners struggle with their business
When technicians they were making more than now as shop owners
Some are not cut-out to be shop owners
They are having too many sleepless nights and they aren’t spending enough time with spouse, family
There is no shame in closing your shop if you are not making enough money and undeserving your family
The industry needs talented technicians
A special thanks to Ron Ipach for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Rick White’s Previous Episodes https://remarkableresults.biz/?s=%22rick+white%22 (HERE).
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.
Key Talking Points
You need to come to training
Don’t expect a different result tomorrow if you do the same every day
You do not know everything. If you did things would be going amazing
More to do and receive from an event like ASTE
A special thanks to Rick White for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Key Talking Points:
Where are the struggling shops? They are hidden. They don’t want to be discovered. But you know who they are. Just look at their shop you can tell. Knock on their door. Or better yet, if you are struggling, ASK, yes ASK. You will easily find help.
YES, it is highly personal to admit you need help, but it can be cathartic and the best first step you can make.
I saw first hand at ASTE this weekend people that put their hands up and said ‘Im’ Struggling and I need Help’ It was an awesome sight. I met a few and they are making the first steps to recovering their business.
Too many haven’t cashed their last few paychecks, are on credit hold with their suppliers and need guidance and a new start.
PRIDE prevents asking for help. But we know that and you need to accept your circumstance and ASK
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
https://www.buymeacoffee.com/carm ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry.
Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.
His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.
Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.
Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes https://remarkableresults.biz/?s=%22haas%22 (HERE).
Key Talking Points
Dealer Pricing Margin is a big factor in your overall profitability
You’ve got to mark-up no matter where you buy your parts the parts margin you need to maintain your net operating profit
Includes Insurance/Warranty companies. The owner may have to pay a deductible to you
Always keep in mind that the customer is the vehicle owner not the Insurance/Warranty Company
If our labor rate is set on pure mathematics and the need to generate the right net income then your parts margins cannot be compromised.
How much do you charge?
Based on where you used to work/work for
Can’t have the mindset you charge less you would get more customers and compare pricing to other businesses
Value your services
Not hitting parts gross profit targets excuses- buying parts from the dealer, source of parts should have no effect on what you’re selling parts for
Should have pricing strategy- buy part for X, sell for Y, profit is Z
Never allow an unrelated third party to influence profit strategy- including warranty companies, the vehicle owner is your customer, not the warranty company
A special thanks to Bill Haas for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most...
Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row. He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode https://remarkableresults.biz/?s=mike+davidson (HERE).
Key Talking Points:
Biggest need in the industry- tech shortage
Marketing- what are you doing to promote a positive outlook about being in the industry?
There are people who like the criteria of what it takes to join the aftermarket
Mike has been doing apprentices since 2012
Where do we find apprentices?
Homeschool industry interested in skilled trades, students are used to working in a structured environment. Sign up with Facebook groups/attend book fairs/ad in yearbooks
Students working on their own since five years old and obeying their parents for a long time
They have been working in a structured environment
You’ve got to have a structured apprentice program so these parents get a chance to review it
A special thanks to Mike Davidson for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
https://www.buymeacoffee.com/carm ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE).
Ever watch a reality TV show that covers a business make-over or purchase? Feel like you empathize with the owner? Do you know deep in your heart that what you are doing isn’t working? Ever feel you are digging a hole and it is getting deeper? Do you know specificially which challenges you need to overcome first? Where do you start?… People, Processes or Product. Catch the banter between Matt Fanslow and me – For The Record.
Key Talking Points:
Ever find yourself yelling at the TV because the owners don’t get it
No commonsense
Passion to play their hobby but not run a business
Sometimes you can see yourself in those episodes and can relate to the problems you have
Use these shows to make a pivot in your life. Learn from them.
Don’t go into denial if you see yourself
Many people (employees of the business) who have given up re-invent themselves because they see a re-newed business and culture
Matt sees an aftermarket parallel to the restaurant business
The kitchen brigade is like our auto technicians. They are generating repaired vehicles
Communication breakdown and quality drops
Attention to detail of the entire experience
Leadership is a major reason businesses flourish
A special thanks to Matt Fanslow for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average...
Rena Rennebohm is CEO and Creator of Empowered Advisor.
With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field.
Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients.
Listen to Rena’s previous episodes https://remarkableresults.biz/?s=%22Renna+Rennebohm%C2%A0%22 (HERE).
Key Talking Points:
Stop hiring me to change your business. She is there to enhance customer service. Their business management profit issues need to be placed in the hands of a business coach
She is a change agent for the service advisor, not the business
Too much pressure on the advisor to change the business. Not their responsibility
This training will not change the core of the business
Service advisor coaches support the owner at their counter. A strong third party to drive sales results
Service advisor training can discover if the role is or isn’t right for them. Some leave and some are asked to leave because they cannot make the cut. Therefore the value of not keeping a marginal advisor on the counter. Rena sees the potential tenure (good fit) of the advisor within 30 -90 days
An owner can get into the way of training transfer because they get in the way of training and new systems
Not enough shop owners are committed to this type of training
One on one service advisor training is relatively new. A weekly call brings up the accountability to the training and results
A special thanks to Rena Rennebohm for her contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
Subscribe to a free mobile listening app https://remarkableresults.biz/app/ (HERE).
http://apple.co/1FtrrXt ()https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0 () https://remarkableresults.biz/app/ ()https://www.iheart.com/podcast/53-remarkable-results-27936023/ ( )https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6 ()
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com...
Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry.
Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry.
His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry.
Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002.
Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes https://remarkableresults.biz/?s=%22haas%22 (HERE).
Key Talking Points
Back in the day when R12 rose in price because of a tax, we had a chance to change who purchased refrigerant.
Today the Clean Air Act requires all technicians who work on refrigerant systems who purchase refrigerant R134A and R1234YF in quantities of 2 pounds or more need a certification called ‘Section 609’.
MACS hold these certifications
Anyone can purchase refrigerant in sizes below 2 pounds.
Bill says we missed an opportunity to take this product out of the hands of the consumer.
Since we are on the verge of the data issue; ownership, privacy, access. Will we use this opportunity to be sure the ‘right’ people are qualified to vehicle data?
What will the vehicle owner do with their data if they get access to it. Will they have access to repair ADAS systems on their own?
Who are the professionals going to be?
We could elevate the industry to a new level of professionalism by limiting who gets access to the vehicle data
They will need training, skill sets, and equipment to qualify access to vehicle data
Consider security professionals and their access to key codes. This template exists to take data access to the right people (definition to be determined)
We need to be proactive to be sure this is done correctly.
It needs to be supported by the entire industry. Across the board
United we can approach the OE’s with a strong plan for data access
They may be worried about liability instead of taking all the work to the dealership.
They don’t have the capacity to do all the work
The data needs to be safe
A special thanks to Bill Haas for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
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Jeff has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry.
Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Design and Management, Web Marketing Services and a comprehensive Direct Mail offering. The Rudnick Group became Pit Crew Marketing in 2006 when eWardMe Auto Shop Rewards was launched.
Jeff is an avid skier, backpacker, mountain biker and traveler. Jeff’s home base is currently The Big Island of Hawaii just outside Hilo.
Key Talking Points
Disruptors and challenges going on right now
Shop owner s do not know of the opportunity they have
Shop owners are not harnessing their buying power or intellectual property
We need to be lean and mean and manage our costs
Why don’t things get less expensive when there is an economy of scale
When you grow branches is the industry getting economy of scale on subscriptions
Own your brand and control your own marketing
A special thanks to Jeff Rudnick for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE).
Key Talking Points
Lyft plans to start with 25 service centers around the country
Wanted to see the activity in the Lyft Service Center in Philadelphia
Plans to service the ride-share industry
Shocked about the volume that was going through this location. It was ¾ full
Reluctant to accommodate this marketplace in his shop
The waiting room was sparse but did have coffee and water
Observed a brake job being done and a detailer cleaning the inside
GM has invested $500 million in LYFT
He observed discount cards from a dealership on the counter
Can independents bring in some of the ride-share maintenance business?
It is possible that the ride-share driver may not know how to extract the most value from their vehicle
Don’t ignore this LYFT business model. They will become a fleet operator and pull volume from the market
Ask your customer base to help keep their ride-share vehicle safe and reliable
A special thanks to Greg Buckley for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Tomi Oliva is the owner and operator of San Jose Automotive Center in Chicago, IL. He grew up working in the family business. The primary business back then was tire related, but they did venture into some general repair.
This is when he realized what he was going to be when he grew up . The tire side of the business was a chore but once he got a taste for the automotive service business, he knew his professional direction. So much so that he went against his father’s wishes and attended UTI Glendale Heights where he graduated in 2004. After graduating, he worked for a Nissan Dealer for a while before returning to Chicago to take over his Father’s Tire Business.
Tomi converted the tire shop into a full general repair business. San Jose Automotive Center is now an automotive general service business and has been since 2015.
About two years ago, he started attended technical training and meeting others that shared his same passion for diagnostics. The relationships that he developed from these courses and training events have opened doors to some awesome opportunities. To say that Tomi is satisfied with his career choice and industry involvement would be an understatement, but he’s just getting started. Listen to Tomi’s previous episodes https://remarkableresults.biz/?s=%22Oliva%22 (HERE).
A special thanks to Tomi Oliva for his contribution to the aftermarket.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Carm Capriotto is a connector of aftermarket professionals and is the founder and host of Remarkable Results Radio, the premier automotive aftermarket industry podcast. It’s talk radio for aftermarket professionals. Through interviews with the best in the business, sharing their unfiltered, honest and sincere stories with the goal of helping others solve their pain points and share knowledge.
Important Links:
http://www.brakesforbreasts.com/request-information-to-participate (Sign Up for Brakes For Breasts)
http://www.brakesforbreasts.com (Brakes For Breasts WebSite)
https://remarkableresults.biz/facebook-live/cc035/ (CarmCast – Brakes For Breasts Web-A-Thon. Listen to Dr. Touhy)
https://brakesforbreasts.wixsite.com/shopresources (Brakes For Breasts Resources, Q &A, Logos, Marketing, Press Releases)
https://docs.wixstatic.com/ugd/042c35_794c58b2474c4e43910397f676599004.pdf (Getting Your Vendor On-Board)
A special thanks to Laura Frank and Leigh Anne Best for helping me with these links and for their unselfish work for Brakes For Breasts.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth. Find out more about Justin’s episodes https://remarkableresults.biz/?s=%22Justin+Barrett%22 (HERE).
http://www.barrett-automotive.com (Barrett Automotive Website HERE.)
Key Talking Points
What does your customer expect from you?
Clean and Organized should be the rule
Dirty and cigarette smoke doesn’t make it today
What would be the customer expectations of this environment?
Your shop needs to be intentional on how it looks and smells to the customer
This develops trust and it starts in the lobby
Your customer will realize how much you care about their vehicle if you don’t care about your facility
Your ‘internal’ customers also want a clean and organized facility
How will you attract top talent
Clean and organization is on purpose
Tech clean their bay at lunchtime and at the end of the day
The appearance of our technicians is also important
Our technicians are critical to the overall success of the company
Minimum hours of training for Justin’s shop is 40 hours per year with 80 being a goal
Why aren’t every training venue maxed out with 50,000 technicians getting training?
We close the shop to get the training required
Put a line item in your budget
Inspections are required for every customer
Customers appreciate this service
Helps minimize the visit of a tow truck to his shop with his customer’s car
When you start DVI you’ll find so much wrong with the vehicle and you’ll be nervous about quoting the most critical service needed
A special thanks to Justin Barrett for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent...
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.
We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management
Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business. Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE).
Key Talking Points
Shop owners and manager who were technicians should be able to best understand how to manage KPIs
As a technician:
You learned systems, processes and routines that made you efficient at your task.
Systems in diagnostics help you attain your goal. No different in managing/leading a shop
The shop management system (SMS)can be compared to a scan tool
KPI’s are no different than scan data PIDs
Decisions on altering KPIs performance is no different than using the data from the scan tool to do further testing to find the exact ‘culpret’ or problem with the KPI
Using a KPIs for a shotgun diag on the business may not necessarily be right. You may need to go deeper to find the root cause of the problem.
Are there other tests on the business that could corroborate the higher-level problem
As you go deeper you may find deeper issues, same as in diagnosing a vehicle technical problem.
A special thanks to Matt Fanslow for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com...
ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.
ASA Annual Meeting
Networking
Leading edge training
The only association with both mechanical and collision members
ASA meetings are all about education
AMi is now working with FCA
Ray Fisher new Executive Director is doing a great job
ASA Launched its own APP
There is a technology and Telematics Forum coming up in September 2019 in Troy, MI
A special thanks to Roy Schnepper for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981.
Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture.
They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes https://remarkableresults.biz/?s=haglin (HERE).
Key Talking Points:
Power over data is important to help move your business forward
Knowledge is great but implementation is most important
You must track your marketing source to evaluate your marketing ROI
How did the customer find us? Just ask. Enter in your POS system
Track number of visits from the original source.
Are your customers that you get from sources coming back for a second or third time. This is a critical part of understanding your investment
Judi believes if they come back by the 3rd time, they are a ‘customer’
Your data will build up either acquisition or retention
Judi is making good decisions
Her online presence is where she should spend her money
There are no marketing silver bullets
Based on your demographics
Try many different things
Know your data to verify that your money invested will bring you a return. Best way is to ask your customer where they found us.
Know your one-time visitor percentage and the source of it. That will help you understand if you should keep investing in that source.
Frequency is very important
New customer percentage
Are you gaining 20% new customers a year.
Stat you lose 10% every year
A special thanks to Judi Haglin for sharing her passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.
Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.
S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.
An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes https://remarkableresults.biz/?s=%22kyle+holt%22 (HERE).
Jay Goninen is president of Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. Jay’s company purchased a popular niche job board called FindAMechanic.com. Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for ‘those who don’t like to promote themselves. Listen to Jay’s previous episodes https://remarkableresults.biz/?s=Jay+Goninen (HERE).
Key Talking Points:
Recruiting while your shop is at full employment
Don’t wait to recruit for a new technician
74% of shops are looking for technicians and are open to entry-level technicians
Creating a solid technician requires an investment of time. Start today.
It is not if you are going to lose a technician but when
Proactive looking helps build a pipeline of candidates
You must be intentional on finding or going after high-quality team members
A special thanks to Kyle Holt and Jay Goninen for sharing their passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
http://eepurl.com/bhqME9 ()
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health...
With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute.
Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder of Vision and is the current President of the Midwest Auto Care Alliance (MWACA).
Key Talking Points:
Your supplier or training companies invest time and money to hold meetings to help you grow stronger
Respect their investment in you
Your commitment, your RSVP to attend is your word
Your commitment and your attendance shows your professionalism
People in their private and anonymous internet world allows comments that mask the true problems
Be accountable and professional for your word.
A special thanks to Jerry Holcom for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE).
Key Talking Points:
Look outside the industry to learn how to successfully promote the industry
Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket
The main champion would make other champions look bad
It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers
We have a choice not to run a competitor shop into the ground. Help build them up
You may have more training, one piece of equipment that succeeded in repairing the shop.
You may be a better shop but there is no reason to put another shop (player) down.
You win, the customer wins but do not trash your opponent.
A special thanks to Matt Fanslow for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home. His dad and uncles always had projects going on in the home garage. During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding.
In the past three and a half years, Tom and his dad have made strategic adjustments in the business. They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day. Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business.
Tom struggled for many years because he had lost his passion for the auto industry. After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes https://remarkableresults.biz/?s=%22Tom+Lambert%22 (HERE).
Key Talking Points:
Three Leg stool theory of marketing
Everyone wins: Team, Customer, Tom (the shop owner)
Tom’s team is the largest leg on his stool
Take care of your team who will take care of your customers
Service advisor position is one of the most difficult positions
Owners job is to make everyone job easy
Provide the tools they need to get the job done and be successful
Se sets the vision and empowers the team
Marketing is one of the most important tasks to bring in the ‘right’ customer to keep his team busy
He markets himself as a higher price business than he really is
He believes he provides a great value to his customer
He has learned that everyone does not need to be his customer
He will refer people to the lowest price shop in town
Quality parts and how he pays his folks predicates his pricing
They market fun and they work to attract people who want that experience
They market to specific vehicle owners
A few makes and models that are more commonly knows that appreciate Tom’s culture
He believes that the discount model is hurting our industry
The gaps between shops give the consumer the wrong impression that the margins are huge
Customer’s perception is it
Problem most shop owners are only making a 4% Net
A $1,000 job the shop owner made $40 at a 4% net
A hobby job not a career
A shop that maintains a 20% net profit will earn $200 on a $1,000 job
He is a bottom-up pricing shop to cover all his costs and then create his labor rate and parts margin
Go after the customer that fits your shop
A special thanks to Tom Lambert for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple,
Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC. Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry.
Amy was awarded the 2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes https://remarkableresults.biz/?s=%22Amy+Mattinat%22 (HERE).
Key Talking Points:
ASE is our credentialing in our industry. They are what we have
They are our doctor credentials
We fix our sick patients (vehicles)
We keep them safe (vehicles)
Anyone can go to Sears, buy some tools, put up a sign and start working on cars
We get them when they can’t be fixed
Our technicians are car doctors
A Technician Win
Technician pathway. Pride of accomplishment.
They will stand taller as they are proud of their achievements
As a shop owners Amy wants ASE certifications from her technicians
A Win for the Shop Owner
Creating a culture of excellence.
All techs certified you achieve ASE Blue Seal and you can promote this differentiation with your customer and the marketplace
Market your ASE certifications. On the ‘wall of fame’ and in social media and on your website
https://ase.com/drivers (https://ase.com/drivers) is made for the consumer
Use blog posts to educate your customer on automotive repair
ASE role is to test the technician so you can promote their certification
A special thanks to Amy Mattinat for sharing her passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for...
Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute.
Key Talking Points:
Use your time at an industry event to network by stretching yourself to talk to people and vendors that you do not know
Get uncomfortable. Step out of your box
Don’t hang with people you know. Meet new friends
If you are Mr. Greatest you are wrong
Let someone else show you something
Tiger Woods has at least three coaches
Football players have coaches
Why wouldn’t a shop owner have a coach
Invest in your brain
A special thanks to Jim Silverman for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Alan Symmes, shop owner, Revolution Automotive Services, Norwood, MA. Alan has a goal to achieve excellence in all that he does. Having a passion for cars lead him to the automotive industry at the age of 18. He and his wife Holly were even married in a Boston auto museum. But after mastering the technical aspect of cars, Alan sought out a new challenge to start his own business and ‘revolutionize’ the automotive service experience for both the customer AND the employee.
In 2012 he and his wife started Revolution Automotive Services, Inc. in Norwood, Massachusetts. With high energy, enthusiasm and a strong will to succeed, Alan has created a culture that not only his employees believe in, but his customers are attracted to. In less than 5 years Alan took his business from a 1-bay operation to a 7-bay shop that offers extraordinary benefits to its employees and a “WOW” experience his customers rave about. “Quality is not an act, it is a habit” and every aspect of Alan’s business is high quality; including the German cars they specialize in.
Key Talking Points:
Alan sensed that there was something wrong with a great loyal customer when he presented her an estimate for tires
He discovered that he recently lost her husband and has a dog with cancer that put her in dire financial straits
Alan and his team agreed to not accept payment. He and his team agreed to provide his customer with all the services and not expect to be paid for them
Alan was happy to have the means to help her
He realized that he needs to budget for community and charity in instances like this
He is putting $10,000 into a budget each year. It is 1% of his sales
A special thanks to Alan Symmes for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Brian Walker was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice.
Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier
There is a 17,000+ word article on the Shop Marketing Pros website: “The Ultimate Guide to Auto Repair Shop Marketing http://shopmarketingpros.com/guide (shopmarketingpros.com/guide)
Key Talking Points:
Stop looking for silver bullets
You need foundational marketing technics
Know who you are marketing to. Your avatar. Name them.
Have a good website that displays on phone, tablet and desktop
Make your website stand out to the search engines by consistently adding good quality content
Collect email addresses from your customer
Be active on social media
Pull out your phone and shoot pictures and videos
Once per week boost a facebook post
Give some money to Google to set placed at the top (pay per click)
Ask for reviews
Join your Chamber of Commerce. Show up and do the work.
Join a BNI group (Business Network International)
Sponsor a local little league team
Fix cars and be nice to people
Be consistent in your marketing
When business is good or bad keep marketing
Be patient. It takes times to build momentum
A special thanks to Brian Walker for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Murray Voth, owner of RPM Training learned how to service and repair cars, motorcycles, and airplanes in his youth and earned his commercial pilot’s license. After college, Murray was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years.
After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementing new practices in their businesses. What causes people to change?
Murray has done extensive research into human potential and has the ability to synthesize this material and make it practical to apply. His favorite moment is when a client says, “I get it!” or “I did it!” He is known as an implementation coach. For the last 10 years, he has been the senior trainer, coach, and facilitator for a major automotive training company in Canada, and worked part-time in the USA as his schedule allows. Murray has worked with hundreds of shop owners helping them to be more profitable and reduce their stress levels. Listen to Murray’s episodes https://remarkableresults.biz/?s=MURRAY+VOTH (HERE). RPM Training website https://rpmtraining.net/ (HERE).
Key Talking Points:
North American Economy. Murray Voth knows that some in the Canadian economy that are having a tough time, however, he says there is gold out there if you go get it.
Tough still for some in the Canadian prairies
Some have done exemplary. Why?
In tough marketplace some growing 30%
It is easy to oversimplify this. Easy to make the problem into a one sentence issue. Not the right thing to do. Many factors in why no growth and why growth.
Discover:
Some are sitting back and waiting for things to turn around
It will not just come back as history suggests
Learn how to live with the economy that exists in your marketplace no matter how strong or weak
Do you have the right customer?
Have you let the dealer take your customer with an oil change program as a result of a new car sale? What are you going to do about it?
Tech and social media is your friend. Learn about how it can help you
Some shops have presence and are posting great generic content to engage their community
Some don’t like to brag about themselves, but there is a way to do it that doesn’t look like bragging
A special thanks to Murray Voth for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in...
Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.
Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes https://remarkableresults.biz/?s=dave+hobbs (HERE).
Key Talking Points:
Hands-on training is the best method. When you do it yourself you learn better than any other training
Techs need to find the time and make the sacrifice to attend training
There is a huge sacrifice by every training supplier to design and present great training
Use community colleges for these events vs. a hotel or restaurant
Let the college’s instructors attend for free. Include their students
Stop considering the convenient place to get training and find the best place so you can do more hands-on
A special thanks to Dave Hobbs for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Vinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow.
Vinnie an avid outdoorsman and enjoys all the Tahoe area offers. In his spare time, you will find him in the rivers, whitewater kayaking, rafting, and paddle boarding. In the mountains, snowboarding, timber sledding, and mountain biking. In the desert, dirt biking, rock climbing, and hiking. In the lakes, kiteboarding, wakeboarding, and swimming. In the city, one-wheeling, biking, and hanging out. Vinnie also lives a yogic lifestyle and teaches the art of Budokon. Budokon like a triathlete has 3 disciplines which are martial arts, yoga, and calisthenics. He is passionate about health and wellness. He and his beautiful wife Dawn are in the works of opening a yoga retreat in Belize where he plans to retire and enjoy all the Caribbean has to offer. Listen to Vinnie’s previous episodes https://remarkableresults.biz/?s=%22vinnie+lucido%22 (HERE).
Key Talking Points
Vinnie was deeply moved when he did a social post on his team doing some yoga stretches.
Seems like the ‘community’ had their say and it cut sharp
What is happening in your life that puts your ego out front
Vinnie is a yoga teacher. It is a form of stretching
You can sit still, self reflect and stretch
Get up early and do something for you.
Look inward, find self-awareness
Why do we judge everyone else?
A special thanks to Vinnie Lucido for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn...
Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of Midwest Auto Care Alliance (MWACA) where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom Line Impact Group for 4 years. Listen to Keith’s previous episodes https://remarkableresults.biz/?s=%22Keith+Williamson%22 (HERE).
Key Talking Points
Don’t resist change
Always be learning
He decided to get into Hybrids and it was a great decision for him
Continual training
Adapting to technology
Charging what you are worth
Take management classes
The technician shortages goes away if you compensate them based on their knowledge
You need to become more profitable
Learn how to do that
Remove the downers that are bringing your culture and team down
Implement what you learn
A special thanks to Keith Williamson for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
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Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation.
Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.
Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are https://remarkableresults.biz/?s=%22greenwood%22 (HERE).
Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC) http://www.aaec.ca/ (HERE).
Key Talking Points
Supplier involvement with the industry
The supply side of our industry does not understand how a professional shop runs.
Still concentrating on activity and car count and do not understand productivity.
Our knowledge is sold and may not have a part attached to the sale.
They are not installers, but automotive service professionals.
They don’t have customers but clients.
The mechanics are technicians.
Learn how business is done today in our new aftermarket.
A special thanks to Bob Greenwood for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared...
Gearhead School is an online training website owned by DLP Publishing LLC. The site administrator is Grant Swaim. Grant’s lifelong career in the automotive service industry is highlighted as follows:
20 Years – Owner of an Independent Honda Repair Shop
6 Years – Independent Automotive Trainer (Honda OBD II / Driveability)
15 Years – Full-Time Instructor with NC Community College System
Published Author (Technology Guide for Today’s Automotive Technician)
White Paper on the Tech Shortage https://gearhead.school/whitepaper (HERE).
Link to Gearhead School https://gearhead.school/ (HERE) .
As mentioned by Grant in this episode:
Link to Episode 312 The Road To Great Technicians Recorded at Vision 2018 https://remarkableresults.biz/e312/ (HERE)
Link to Episode 383 AAPEXedu 2018 The Road To Great Technicians – Roundtable https://remarkableresults.biz/e383/ (HERE)
Key Talking Points
Tech shortage should be no surprise to us.
Techforce data, Technician Supply and Demand Report from December 2018
Public and private colleges are not supplying 50% of the need.
Gear head days are gone.
If your people are severely undertrained you have to train them.
No one is coming to save you. You’ve got to make your own moves.
Don’t wait for someone to fix the problem for you.
Some gear heads need training on the basics. Entry and every level of technician.
A special thanks to Grant Swaim for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.
Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.
Jennifer Filzen Previous Episodes https://remarkableresults.biz/?s=%22jennifer+Filzen%22 (HERE).
Key Talking Points
Jennifer wants to encourage everyone to express their love of your customer community in a caring way.
Tell your friends, your family your customer that you care.
You can create and improve loyalty.
Do you have a purpose in your life?
Have you found your unique tribe?
The ones that resonate with you that want you to maintain the safety and reliability in their vehicle.
Create a ripple effect of joy with and for your customer.
A special thanks to Jennifer Filzen for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries.
Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer.
Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases.
He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines.
ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada.
Key Talking Points
In our industry communication is paramount to building a strong customer and team relationship.
The customer’s concerns on their car require the service consultant to ask the right questions and employ active listening skills and empathy along with the art of asking the proper questions.
Every case is different which mandates these skills.
You need to understand your customer’s communication behaviors and DISC is a great way to best understand how to communicate with your customer
The service consultant interrupts what the customers says into a repair order that explains precisely what the customer’s concern is and guides the technician to precisely what, from the customers perspective, is wrong with the vehicle.
The 3 C’s
Customer Concern
Cause of the Concern
Recommended Corrective Action
Virtual Vehicle MD is a tool to use to help explain and communicate with your customer.
Playback word for word to the customer what the service consultant understands.
Double up on your listening vs. you talking.
A special thanks to Scott Wheeler for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:...
Dwayne Myers is a partner in Dynamic Automotive in the greater Maryland area. Dwayne invests time in the industry with the Auto Care Association and serves on the education committee with CCPN (Car Care Professional Network). Dwayne was recently honored as one of only 17 outstanding individuals that qualified for the prestigious 2017 World Class Technician Award presented by The Auto Care Association and ASE. He is very passionate about hiring and sustaining a strong and engaged team. Listen to Dwayne’s previous episodes https://remarkableresults.biz/?s=%22Dwayne%20Myers%22 (HERE).
Key Talking Points
There is a top group of Millennials that are perfect for our industry.
They need development and good leadership to take them to the next level.
Many millennials did not do what we did at their age.
They may not have the social skills, eye contact, or making friends. We can help them with their soft skills.
We must offer them a career plan or path with you and/or the industry.
Working them on building a career path is your responsibility.
They are smart and have yet to apply themselves to their future.
We need to be a goal based industry with roadmaps for each individual on our team.
Stop the reviews based on a score of 1 to 5. Review your people based on their goals; short, medium and long range.
You need to help them achieve their goals.
Pair millennials with baby boomers. Pairing multi-generation people helps bring out the shared wisdom.
Promote from within. Your goal based review system helps here.
People want to work at a place where the culture is to promote from within. Don’t just say it do it.
A benefit from promoting from within, they have already tasted the kool-aid.
You grow your own tech by promoting from inside.
Show a world of opportunity in our amazing industry where they do not have to be a technician for the rest of their lives.
Reach out to parents, high schools, colleges and bring them into your business and show the opportunities.
Invite the entire class at the local automotive college to your shop for a tour and a talk about the breadth and size of our industry.
Apprenticeship programs are another great way to integrate a new team member.
Dwayne hasn’t looked for young talent in 3 – 4 years because of the strength of his apprentice program.
Apprentices must be challenged.
The basis of your strong culture will be to communicate. The millennial generation wants to hear from us.
A special thanks to Dwayne Myers for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service...
Aaron Shaffer began his career with KYB in 2002 as a Territory Sales Manager after working in several auto parts stores. In 2003, Shaffer was promoted to manage the introduction of KYB into an auto parts wholesaler with 300 locations.
In 2004, he relocated to KYB’s headquarters in Addison Illinois, where he was named Customer Service Manager. In this role, he managed a team of 11, improving policies and procedures to adjust to KYB’s growing aftermarket business. Mid-way through 2005 Shaffer became KYB’s Marketing Manager. As Marketing Manager, his responsibilities included Advertising, Public Relations, and Pricing. He helped to create KYB’s first National Marketing Calendar, and was involved in many special projects including the launch of KYB’s complete corner assembly, Strut-Plus, and the introduction of KYB’s service provider-focused training initiatives.
In 2010 Shaffer relocated to Washington DC to work directly with channel partners on the east coast. He assisted with KYB’s service provider training programs and was later promoted Business Development Manager, working directly with several key national account distribution partners. The Import Vehicle Community recognized Shaffer with the Young Executive of the Year Award in 2016.
Shaffer recently moved to Indianapolis to work out of KYB’s North American Headquarters and was named the Director of Product and Marketing. He is responsible for new product development and introductions as well as marketing materials, national promotions and all public relations activity. Listen to Aaron’s previous episodes https://remarkableresults.biz/?s=%22Aaron+Shaffer%22 (HERE).
Key Talking Points
He listens to what the service provider tells their customers about why they should choose a premium product over a value line. They say ‘It Will Last Longer’
A wrong assumption based on how long they will keep their car or how hard they are on their vehicle.
Reality why premium over value. It is about the performance of that part on the vehicle and how that part works to keep the vehicle operation as the manufacturer intended.
So much new technology being built into vehicles today with amazing safety systems.
These safety systems rely on mechanical components.
Consider the performance of systems if you are putting parts on that are not OE intended.
Tell the motorist how the performance of the replacement part is related to the whole system so everything works as the OE intended.
A special thanks to Aaron Shaffer for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at...
Greg Bunch is the owner of Aspen Auto Clinic, a five-location automotive and service business in Colorado. Greg started his passion for cars at 15 when he began rebuilding a 1966 Volkswagen Bug. Greg has moved from a Volkswagen mechanic to ASE Master Technician, to Management, to starting his shop 18 years ago in his garage, to an award-winning multi-location business.
Greg is currently a board member for the STEM-based charter school call “Automotive Institute of Science & Technology” and on the Advisory board of Ratchet and Wrench Magazine. Greg is also a board member of the Autocare organization and a certified instructor for the Worldpac Training Institute and Carquest Technical Institute. Greg’s unwavering passion for the industry has also led him to form a company called Transformers Institute, a coaching and training company dedicated to transforming the automotive industry.
Listen to Greg’s previous episodes https://remarkableresults.biz/?s=Greg+Bunch (HERE). Transformers Institute https://www.transformersinstitute.com/ (HERE).
Key Talking Points:
We’ve all had to learn to run a business the hard way.
Read books and going to classes
He realized that he could no longer be an automotive man in business, but a businessman in the automotive
Take your toolbox home.
He had to transform his mentality.
He stopped filling his brain with all the tech of automotive repair and fill his head with leadership and business principles.
You cannot be in the center of your business to solve every problem.
You’ve got to become the CEO of your business by educating your team, then delegate to do it and solve problems on their own.
Careful not to delegate too quickly.
Too many will shut their shop down so they can go on vacation. You should never have to do this.
Get out of your business to run it.
Consolidation is upon us and you’ll never be prepared for it without these disciplines.
A special thanks to Greg Bunch for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
...
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his second shop, South Street Auto Care in Rochester, MI.
Richardson really prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hi-jinx, which combine to make loyal and dedicated coworkers. Kirk loves business and people in general and will talk for hours about business! Listen to Kirk’s previous episodes https://remarkableresults.biz/?s=%22kirk+richardson%22 (HERE).
Key Talking Points:
Flat rate incentivizes them to be concerned about #1
Responsibilities of life and at home is their #1 concern
Their co-workers or the customers do not have an important position in this hierarchy
It creates an island and not a co-worker atmosphere.
He believes flat-rate is flawed.
A contributing factor in the shortage of technicians in our pay plan and may prohibit some from joining our industry.
When you need your senior people, who are on flat-rate, to help the young person groom and grow in your business, their tendency to help and not book enough hours for the week prevents mentoring and grooming fail.
Kirk has 12 people involved in the production side of his business and he shares gross profit instead of paying a flat rate pay program.
They have one collective goal.
A special thanks to Kirk Richardson for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years.
Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW dealership from 2010-2012.
Pierre was also a contract trainer for Bosch and is involved in various capacities, with STS, TST, the BIMRS tech and support groups (BIMRS.ORG). Our interview covered his role as VP of the Board os TST: Technicians Service Training a 501(c) (3) corporation. Look for Pierre’s other episodes https://remarkableresults.biz/?s=Pierre+Respaut (HERE.)
Key Talking Points:
Continues to learn every day and he says it keeps him young
Young at heart even with 50 years in the industry
Like a shark, if you stop swimming you die.
No one should be entering the industry unless they commit being a perpetual learner.
Networking helps you solve problems and is critical to your success. This podcast is a large part of personal networking to listen to the context of the aftermarket.
More and more in the industry are acting like professionals. An exciting change
Don’t stop reading and go to seminars and hands-on training.
A special thanks to Pierre Respaut for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Brett Bohlmann, along with his wife, is the owner of HWY 7 Service Center, Newell, IA. He began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry.
In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about Brett’s episodes https://remarkableresults.biz/?s=%22Brett+Bohlman%22 (HERE).
Key Talking Points:
The story of the ‘mad butcher’
Short-sighted thinking on low price could not beat the competition
He decided to build his people. Make then enthusiastic.
He conquered because he put people first.
Developing your people so they build your business
Andrew Carnegie had 30 millionaires working for him.
He mined for gold in his people
Stop being insecure and start developing yourself and your people
People need to work for more than a job. What about significance?
Ask you people ‘What is their purpose?’
What is their dream?
We need to get out of our comfort zones and to start to lead our people.
Invest in them for the long term.
RATE formula
Relationship + Attitude x Talent + Expectation = Production
We can’t let our condition to control our attitude. We must let our attitude control our conditions.
You build your people and they build the business.
A special thanks to Brett Bohlmann for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Tom Ham, with the help of his wife Deb, is the creator and owner of http://www.automotivemanagementnetwork.com/ (Automotive Management Network )a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes https://remarkableresults.biz/?s=%27tom+ham%27 (HERE).
Key Talking Points:
Attend training
Get ASE Certified
Improve your computer skills
Find the tips and tricks to make the computer work for you
Improve your basic language skills
Health:
Commit to quit smoking
Get help for substance abuse
Come to work with plenty of energy
Follow policies and procedures
Complete tasks 100%. Help me not be a micromanager
Go the extra mile
Use good judgment
Avoid getting a criminal record
Be financially responsible
Look your best. Your appearance is the price for admission to the professional world.
Maintain a clean drivers license.
Show up every day on time. Ideally a little early.
Use good manners
Become better at problem-solving
Constantly improve your diagnostic ability.
Do a fantastic job with vehicle inspections
Manage your time well
Prevent comebacks. Double check
Attention to the details.
Produce hours.
Skip the side work.
Be clean. Work Clean. Like a formula one shop.
Prevent waste.
Take care of our equipment and facility.
Be cheerful. Smile. Be customer friendly. Be Flexible
Be honest.
Be mature.
Listen to criticism.
Provide constructive input to me.
Show respect. If you want respect, show it to others.
A special thanks to Tom Ham for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Tom Ham, with the help of his wife Deb, is the creator and owner of http://www.automotivemanagementnetwork.com/ (Automotive Management Network )a 12,000 plus member website dedicated to the exchange of vehicle service management information. Tom got his start in the auto service industry pumping gas in the late ’60s. Tom and his wife operate Auto Centric, an import specialty shop in Grand Rapids, MI. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Discover Tom’s previous episodes https://remarkableresults.biz/?s=%27tom+ham%27 (HERE).
Key Talking Points:
Standard Benefits are necessary.
Staffing. Hire people who are friendly and cooperative.
Hire great service advisers.
Estimate accurately. Ask me if you need more information.
Be fair with labor times. One of the biggest complaints.
Provide me with information that is user-friendly.
Provide state of the art information technology.
Bring in enough cars to keep me busy
Maintain honest and ethical business practices.
Create and maintain consistent and well-defined guidelines.
Offer opportunities for advancement.
Buy quality parts.
Provide a low-stress environment as much as possible.
Manage well. Don’t micromanage.
Provide a fair pay system and review it and adjust as necessary.
Include a weekly tool allowance.
Provide all the necessary tools other than basic hand tools.
Provide the correct equipment for the work you take in.
Training. Offer plenty of training opportunities and compensate me for off-hours training time away from my family.
Maintain a clean and organized facility.
Maintain an nice employee break room for your employees.
Improve ergonomics.
Work hours. Avoid weekend and evening hours.
Create a four day work week option.
Create flexible work hours.
Offer a reasonable work week.
Respect your employees. Treat people fairly.
A special thanks to Tom Ham for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7...
Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.
Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.
Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes https://remarkableresults.biz/?s=%22Ryan+Clo%22 (HERE).
Key Talking Points
Every successful shop of the future will understand this
60% of customer don’t trust auto repair shops.
Are 60% of shops overselling services? NO!
Why is there a distrust issue? Because we are not taking care of the customer personal needs.
They need to feel safe.
They need to have a great experience.
Is your image current?
Do your customers feel good about the environment they experience at your shop?
Clean. Fresh. Modern.
Don’t make your shop look the same as all the other shops.
Customers want a higher level of service and will pay for it.
Your image in the market will also attract the best people to work for you.
Get a fresh look at your business through a different set of eye. Find someone you trust to help you look at your business.
Pay attention to your own purchase decisions.
A special thanks to Ryan Clo for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7...
Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes https://remarkableresults.biz/?s=%22bizub%22 (HERE).
Key Talking Points
There is a misperception that the new car dealer knows the cars better than the independent.
He works hard to break that perspective with his customers every day.
We do our customers a disservice if we are not communicating our abilities with our customers.
His position to his customer: Wouldn’t you want your car to be viewed by a shop/technician that see all kinds of problems across many different platforms?
Andy believes that the breadth of knowledge and deeper wealth of experience makes the independent the smarter choice for vehicle repairs.
We must spread this story.
The reasons he knows he is the better choice. Their quality of work, customer service attitude, transparency, the training and experience that we bring to bear in servicing and repairing customer cars. We are vehicle experts.
We are not here to sell cars, we are here to keep your car on the road for the best value.
He believes his 3 years 100,000-mile warranty goes above and beyond the dealer program.
A special thanks to Andy Bizub for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com (FlexCheckAuto.com) to learn more.
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Find a Top Podcast Listening APP for your Mobil Device, Click https://remarkableresults.biz/app (HERE.)
https://remarkableresults.biz/app ()
The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Derek Kaufman is a managing partner of Schwartz Advisors, a team of auto aftermarket experts who provide acquisition analysis, sell-side representation and growth strategy support for companies in our industry. Derek has over 40 years of experience in the transportation business and speaks nationally on the technology trends affecting auto service.
Today, Derek has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to address some of the battery issues start/stop systems are causing..
Derek Kaufman’s Previous Episodes https://remarkableresults.biz/?s=%22derek+Kaufman%22 (HERE).
Key Talking Points
Automakers have added start-stop systems to improve mileage. In most driving circumstances, these systems can add 4 to 5% to a vehicle’s miles per gallon performance.
Based on complaints from vehicle owners who do not like the constant starting and stopping of their vehicles in heavy traffic situations, most manufacturers have added an ON/OFF button to allow drivers to switch the systems OFF when they so desire.
There are two versions of these ON/OFF switches – “latched”, in which the system stays OFF once the button is triggered until the driver turns the system back on; and “unlatched “ where the start/stop will always return to the ON position when the vehicle is restarted.
The EPA will include 100% of a start/stop system’s mileage increase in its mileage rating if the start/stop system is an unlatched design. Latch designs result in a vehicle’s mileage results being tested in both the fully ON and fully OFF mode and then averaged to deliver the mileage number that is printed on the Monroney sticker for new car sales.
One fun fact not included in the podcast audio – the Monroney sticker is named after Senator Almer Stillwell “Mike” Monroney who served as a Senator representing Oklahoma from 1951 t0 1969. Senator Monroney thought that car makers should be more transparent on their vehicle performance. His bill to create the Monroney sticker created a cottage industry adding huge costs to the automobile industry as companies work to test, certify and print the labels added to each vehicle.
In many driving conditions where short commutes with heavy stop/start cycles exist, many vehicles equipped with start/stop systems are seeing battery degradation because their standard lead-acid batteries are not sufficiently charged during a daily commute to and from work.
To counter early battery failures, many manufacturers are moving to adsorbed Glass Mat (AGM) or enhanced lead-acid batteries that are built for the tougher conditions imposed by start/stop systems.
Tests are showing, however, that even AGMs are showing signs of early failure in certain operating modes. Some AGMs have also shown a tendency to lose charge acceptance levels over a relatively short period of time. As their average charge level reduces, the start/stop system will eventually turn itself off to conserve battery energy.
The ultimate solution may be the introduction of ultracapacitors which are designed to provide quick discharges of high power for starting and quick recharge to be ready for the next starting event. Ultra caps are usually combined with a lower cost standard lead acid battery that will handle the other electric loads of the vehicle like lighting, cabin air temperature, and infotainment equipment.
Schwartz Advisors sees other electrification coming for vehicles with today’s belt driven pumps and compressors being converted to electric drive devices. Electric drive turbos are also now increasing in usage.
Service shops can differentiate themselves by becoming “electrification experts”. Study battery alternatives, stop/start systems and ultracapacitors to understand the products available or about to be introduced.
If...
Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone.
Bill Nalu’s Previous Episodes https://remarkableresults.biz/?s=bill+nalu (HERE).
Key Talking Points
Abundance can come at us passively if we like it or not.
What if we successfully completed a failed endeavor?
Your sponsoring thought can drive your abundance.
If you don’t think you deserve what you deserve, you will not get it.
A special thanks to Bill Nalu for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Find a Top Podcast Listening APP for your Mobil Device, Click https://remarkableresults.biz/app (HERE.)
https://remarkableresults.biz/app ()
The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Rick White’s Previous Episodes https://remarkableresults.biz/?s=%22rick+white%22 (HERE).
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.
Key Talking Points
Blame, Excuses, Denial: You can’t deposit them.
You don’t’ get what you want so you blame, make an excuse or deny it.
You are supposed to feel uncomfortable, so you know you are missing the target.
Don’t listen to your little voice when it puts you down.
Things do happen in ways we don’t want them to happen.
You either win or learn. No such things as a failure.
There is a seed of a lesson inside every situation.
Accept responsibility. Own it.
You are your own cure.
A special thanks to Rick White for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook) http://bit.ly/1Qn68fO (Twitter) http://bit.ly/1SVqRvh (Linked In) Email https://remarkableresults.biz/events (Events) http://bit.ly/2pY3V2U (Instagram) https://remarkableresults.biz/speaking (Speaking)
http://eepurl.com/bhqME9 ()
Download the Remarkable Results Radio listening APP for your smart device:
http://bit.ly/2vm0Te7 ()https://itunes.apple.com/app/id1188757689 ()
Find a Top Podcast Listening APP for your Mobil Device, Click https://remarkableresults.biz/app (HERE.)
https://remarkableresults.biz/app ()
The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE).
Key Talking Points
Are we saying NO too often to great opportunities?
Are we giving away a lot of our services?
Greg is in the transportation business.
Do we need to re-think saying yes to our customer’s needs?
We are pigeonholing ourselves in just one area of repair?
Enhance the 20% of our customer base that gives us 80% of our volume.
He wants to see shop owners go after newer client types and utilize your current infrastructure to create additional revenue opportunities.
If you say no enough you’ll be closed.
Don’t wait for car count to come to you.
We have to learn how to find different clients in a strategic way that we can grow services.
We are going to need to become educators in the transportation business, where we are the hub.
Safety is a common denominator in everything we do.
That opens up additional services we can add.
A special thanks to Greg Buckley for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.
With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.
He is President of Diagnostic Network and shares this plans and vision for this new diagnostician tool. Find other episodes that have featured Scott https://remarkableresults.biz/?s=%22scott+Brown%22 (HERE).
http://diag.net/ (Link to Diag.Net)
Key Talking Points
The speed of new technology
So many different vehicle components are being affected by new technology
NVIDIA is very involved in advanced technology in the automotive.
People are driving cars equipped with new ADAS technology do not understand or know what is going on with their vehicle.
Proper techniques need to be applied when ADAS systems are repaired, replaced or serviced.
We cannot afford to fall behind.
A special thanks to Scott Brown for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them.
Email Carm HERE.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Brin Kline is owner of Assured Auto Works in Melbourne, FL. His career in automotive repair spans 17 years with nearly 8 years as an owner.
Brin knows that the automotive repair industry is ever changing. Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past. Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.
Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training. At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.
One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.
Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.
Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.
Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. In fact, some friends and Brin are working on a project that allows sharing of their diagnostic knowledge and experiences with others. This friendship is a perfect example of the power of attending conferences and networking. Listen to Brin’s previous episodes https://remarkableresults.biz/?s=%22brin+Kline%22 (HERE).
Key Talking Points
A personal story of how a mentor changed a teen’s life.
Our seasoned techs are not mentoring enough because they just might feel threatened or make less money.
Brin believes that there is not enough mentoring going on in our industry.
These types of mentoring relationships can be a very powerful secret sauce for individuals.
Stop and think about who is in your life that you can mentor.
Is there someone out there that can see your potential who would make a great mentor to you.
What is our aftermarket embraced a formal Mentoring program? Where could we go? What can we become?
Be careful when approaching someone who you would like you to be your mentor.
They may not be ready for this.
Market yourself to be available for mentoring.
If you identify individuals, build on your relationship before you ask for mentoring help.
You could ask directly first without a relationship, but it may not be the best approach.
Make it formal.
“A Mentor is someone who sees more talent and ability within you than you see in yourself and helps to bring that out of you.” -Bob Proctor
“The best way a mentor can prepare a leader is to expose him or her to great people.” -John C. Maxwell
A special thanks to Brin Kline for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
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Craig O’Neill urges the industry to come together and decide to charge for a comprehensive vehicle inspection before it is too late and it becomes another free undervalued service.
Key Talking Points
He wants to know the root cause of the tech being challenged on taking too long to do a DVI.
He is not OK that some techs are not being paid for the time they are doing inspections.
It is very rare that a plumber, electrician, or HVAC person would do an inspection for free. There is usually a base service charge to find out the problem or to get a health checkup on your home’s system.
Craig says that the DVI has no value if there isn’t a charge.
The inspections are being done to identify vehicles health and to find problems to bring peace of mind for the safety and reliability of the vehicle.
The industry must charge for the complete health report of the customer vehicle.
The power of this service, when sold to your client, shows the path for maintenance and repair for the next year.
Include a shorter version of a DVI in your oil change service and increase the price of that service.
A special thanks to Craig O’Neil for sharing his passion – For The Record.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Kevin McClain is a Commercial Account Manager for Diagnostic Tools and Equipment for Advance Professional. We met up at the ASA-PA event Super Saturday on October 13th, 2018.
Key Talking Points
Are you going to training seminars if not where is your next venue?
Increases in technology require you to train to keep up.
Invest in your people.
Invest in your time to network and see the latest tools and technology that is available.
Engage with peer owners, technicians and service advisers.
What was more important to do versus going to training.
Meet industry experts at all training venues.
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Email Carm HERE.
Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
A special thanks to Kevin McClain for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.
S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.
An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes https://remarkableresults.biz/?s=%22kyle+holt%22 (HERE).
Key Talking Points
Everyone is talking about the technician shortage. We need solutions not just talk.
The Diesel industry can solve their problem overnight but it will put the mechanical service industry at risk. A disruptor initiative.
Diesel are paying their technicians more as entry-level techs.
They want to be sure their entry-level students have the tools to do their job.
They are providing the tools that are needed and will pay $18-$22 per hour.
Without a tool program and a good entry level pay program in automotive service, the diesel industry will start to poach from automotive tech schools throughout the country.
SP careers has a database of 45,000 resumes of students looking for opportunities. 33,000 of them are looking for opportunities in automotive service, collision and diesel repair. Only 11,000 are looking for diesel work.
The diesel industry is happy to recruit from the automotive student database.
Automotive service must take a long hard look at our pay practices, benefits, and tools.
We are competing with aviation, energy, government, fleets (diesel). They are all paying more than automotive service.
Providing tools can be a retention strategy.
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Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
A special thanks to Kyle Holt for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Bob Pulverenti is the Executive Director of the Independent Garage Owners of North Carolina and show chairman of ASTE (Automotive Service & Technology Expo), prior to working for IGO Bob worked as the Executive Director of SSRSOUNY in Syracuse NY. He had also operated automotive shops in Central NY for 25 years, as a shop owner he was triple certified with ASE & a nine time NAPA/ASE Technician of the year award winner. He holds the AMI Accredited Automotive Manager certification. He sits on the AASP National Board of Directors and is a registered lobbyist.
Previous Episodes https://remarkableresults.biz/?s=%22bob+pulverenti%22 (HERE).
Key Talking Points
If you are busy in your shop, why can’t you afford training? It is a poor excuse.
The fact is better management will help you discover that you can provide training.
Trade associations have progressed this industry.
They drove the boat for training.
Keep an eye on legislation.
We are fragmented because there are so many associations.
Someday we need a single collective voice that makes a difference with government and suppliers. When you have numbered you have clout.
How can laws be passed that affect our industry if you are not participating in the process?
Culture or IGONC
Technician and business management training to become smarter and more profitable.
The goal is to have fun when you attend meetings and events.
Never enough recognition is given inside the industry to the people that make training and education happen.
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Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
A special thanks to Bob Pulverenti for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner. Craig is engage
d full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well. He travels throughout the world doing training on Hybrid and Electric Vehicles. Previous Episodes https://remarkableresults.biz/?s=%22van+batenburg%22 (HERE).
Key Talking Points
Abandon Flat-Rate
It was a system that VW came up with in the 1950s to pay their dealers for warranty work.
Never meant to pay techs.
Supply Tools for Technicians
License technicians like plumbers and electricians.
We need a curriculum that makes sense for all high school and post-secondary for the entire country.
College Universal for all States and earn a Bachelors in Automotive Technology and learn to ‘break things’ in the four-year program.
Internship required to work for a shop.
The shop buys old beaters and lets the intern work on them.
You’ll find out if they have talent or not.
After college a two-year apprenticeship. A binding contract. Cannot be fired.
Can I hire this person for the rest of his/her life? You have two years to discover.
You will discover is they have the value and will fit into your culture.
Offer a job for life.
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Books mentioned in the content library https://remarkableresults.biz/books/ (HERE)
A special thanks to Craig Van Batenburg for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO. Barry’s sales and training capabilities operate at full capacity in his dual roles as the lead salesperson and service manager trainer.
During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people.
Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. Barry is a Ziglar Legacy Certified Coach. Listen to Barry’s previous episodes https://remarkableresults.biz/?s=%22Barry+Barrett%22 (HERE).
Key Talking Points
We think that everyone is our customer and we market to the messy middle.
We need to find the 10-20% of the market that bring the value that they are looking for.
We market to demographic and geographic.
We are looking for most importantly the psychographic.
It is how we think.
The meeting of the minds.
If your shop brings a lot of value and therefore you are priced to continue to bring a lot of value and you are priced at the top of the market. The people in the middle will never be convinced to become a customer.
Concentrate on the people who value what you bring.
You cannot replace human connection. The top 20% want that connection. There will always be the bottom 80%.
He challenges to find your creative niche and go and do that.
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A special thanks to Barry Barrett for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes https://remarkableresults.biz/?s=nalu (HERE.)
Key Talking Points
How he values the incredible land called America.
His family immigrated to America in 1975.
This country allowed him to open a business 30 years ago.
We discount context at the price of content.
We must apply context to every piece of content.
He was frustrated until he put context into his life.
Too much choice causes paralysis and we may not make important moves.
So much more to learn along the way. Get involved. Superman will not save the day.
Where is your contribution beyond your four walls?
Interstate Auto Care https://www.interstateautocare.com/ (website).
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation.
With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Freedom Auto Repair in Hesperia, CA. Previous episodes https://remarkableresults.biz/?s=%22Jeremy+O%27Neal%22 (HERE).
Key Talking Points
We crave and desire a business that can afford us a lifestyle that gives us time and financial freedom.
It is rare to find shops that have created both.
You need to invest time in your family and personal life.
Relationships with your customers are key to the success of the shop.
If you service adviser has an off day you will see it in the results of an off-sales performance day.
We have all hired people that we think will become a rock star for us.
We don’t have the resources to train and onboard a new person into the business and systems and processes.
You need to create an in-house training program.
Create a training plan.
You must do root core training to be sure your adviser is totally on board with your goals and beliefs.
Use video recordings to document policies.
Schedule training time with your people.
Hold them accountable.
Homework
Roleplay
As a shop owner, you are responsible for developing your people.
Results come when behaviors are aligned.
This training plan will work with and for all positions within your company.
AdvisorFix https://www.advisorfix.com/ (website).
Freedom Automotive Repair https://www.freedomautorepair.com/ (website).
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A special thanks to Jeremy O’Neal for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. See links below.
Key Talking Points
You must see your value and not be afraid to charge the labor rate that will make you a profit.
You must have self-worth to feel right about what you charge for your time, knowledge and expertise.
Cecil believes that there is a high degree of people working in the industry that have ADHD and Dyslexia because they were pushed into the automotive field by their high school advisors.
Many were told that they were not smart so many lack self-esteem and are afraid to charge what they are worth.
Many shops do not understand how their business works financially because they were great techs. Therefore
We are grossly undercharging for what we do and that leads to issues within our industry.
Tech shortage.
We must hire smarter and mentor them
We don’t pay enough.
We must provide benefits like health, dental and retirement among others.
The core of the problem; we worry about the guy down the street’s labor rate and not your own.
Previous episodes featuring or mentioning Cecil, click https://remarkableresults.biz/?s=Cecil+Bullard (HERE).
Institute for Automotive Business Excellence https://www.iforabe.com/ (website).
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A special thanks to Cecil Bullard for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Darrin Barney, his wife and his younger brother, Chad, started the business 16 years ago with a background in fixing cars at home. Growing up, the rule in the Barney household was that when the boys earned their Eagle Scout rank, their parents would buy them a Jeep. “They were early Jeep CJs,” Barney says. “And anyone who had an early CJ will tell you that if you drive it, you have to fix it. Darrin’s parents’ home in high school was known as the place where you could learn how to fix it.”
“The first couple of years were brutal,” Barney recalls. “We barely made ends meet, and the lessons were hard. But we made it, and it helped us to fine-tune our customer skills and work habits.” “Thankfully,” Barney says, “we have customers who like the experience of dealing with us and like to support a local business. A customer can sense if you like them, or if you see them only as money. That’s why if you make a mistake, own up to it and do what it takes to make it right.”Education and training also play a major role in the Barney Brothers’ business. Barney recently earned an Accredited Master Automotive Management Institute (AMi) and serves as a board member of ASA-Colorado’s education committee, which recently held its first training event in Grand Junction.
Talking Points
He went through employees like they were going out of style.
65 people went through his mill to find people to fit.
He had to change his life and how he treated people.
When you pick the low hanging fruit you’ll hear every excuse known to man.
When you hire the best people your troubles change. Now you are working with them on goals and making sure they are accountable and reviews.
Actually caring for them as human beings.
He is getting his emotions in check. Leave them at the door.
Treat your superstars worthy of the respect they deserve.
He is holding himself to a higher standard to keep his superstars on his team.
You must address good or bad behavior immediately.
Find your strengths and let them lead your actions.
We must be careful on how we handle things. Know your role.
Don’t delegate something you have been nurturing.
Listen to Darrin’s Previous Episodes https://remarkableresults.biz/?s=%22barney%22 (HERE).
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Email Carm HERE.
A special thanks to Darrin Barney for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out. John dreamed of being a meteorologist but found out college wasn’t for him.
When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program. After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume. During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains.
Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership.
John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years.
Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team.
John believes, “The service industry has lots of possibilities for anyone who wishes to learn and be a part of it. Opportunity is everywhere for growth and success at all levels. I want to share my knowledge with those who will take it and make it work so that they, too, can have a great career.”
Talking Points
Change is tough when you are just treading water.
Get your head out of the water and see what is going on around you.
“Change is not only likely but is inevitable.” ~Barbara Sher
Being independent is great but is also a problem.
If you don’t embrace change you will find yourself going in reverse or not growing at all.
A few big inhibitors to change:
Fear
Pride
Cost
To busy. Overwhelmed with day to day,
Stop and take a step back to see new and different ways to do things.
Change the way you look at things and the things you look at will change.
What are your roadblocks?
Get outside the shop and look at other industries or companies. What are they doing?
Change requires consistency to make change stick.
Don’t be afraid of letting technology help change your business.
John Burkauser’s previous episodes https://remarkableresults.biz/?s=%22burkhauser%22 (HERE).
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A special thanks to John Burkhauser for sharing his passion – For The Record.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Jody DeVere, CEO of Ask Patty.com works with automotive retail locations to become Certified Female Friendly, learning how to create a culture and experience that attracts and retains loyal women customers. Jody DeVere is an internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market.
She has been featured by the New York Times, NPR, Wall Street Journal, CNN, Fox Business, Forbes Women, Oprah Magazine and Parenting Magazine to name a few. As CEO of AskPatty.com, Jody DeVere provides automotive education to women consumers and an interactive online Certified Female Friendly® certification training program for automotive retailers on how to attract, sell, retain and market to women.
Jody DeVere Previous Episodes https://remarkableresults.biz/?s=%22DeVere%22 (HERE).
Talking Points:
Certified Female Friendly program for automotive retailers to learn how to communicate with women.
She co-founded a women in automotive conference.
Only 26% of all employees in all roles including manufacturing are women.
Jody support all women organization in the automotive industry.
Our industry has a malaise for women.
We need to overcome some of the behaviors that will make women feel more welcome.
We have certain biases toward women that Jody speaks to.
Good information on gender parity in organizations along with the right type of conversations going on.
It also prevents lawsuits from an employment perspective.
Open more dialogue so we all have a better understanding of women’s role in our industry.
Women make up a huge portion of the decisions that are made for vehicle repair and automotive purchases.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Rick White’s Previous Episodes https://remarkableresults.biz/?s=%22rick+white%22 (HERE).
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.
Talking Points:
You had a dream that lit you up.
Life happened and may have knocked you down, but that is how you learn.
Your past is not to define you, it is meant to refine you.
His core belief is that everything in life happens for him, not to him.
Success: Get up every time you get knocked down.
Winston Churchill said: Success is going from failure to failure with enthusiasm.
Success has six steps.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Matt Fanslow’s Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE).
Talking Points:
What are your apprentice techs doing in your shop?
Are they working on the lube rack? Are they just doing tires?
If they feel stranded on the lube rack, they may get disenfranchised with the job and get the wrong opinion of the industry.
If you are thinking about the future these apprentices should become your A tech someday.
They need to rise through the ranks. You must plan, on purpose, to create a path for apprentices to become the future of the shop.
You have a great advantage to bring an apprentice through the ranks. It is a responsibility to groom this person.
When you see the passion you must create and cultivate mentoring.
To find your next succession of technicians is to grow your own.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Gonzo’s Previous Episodes https://remarkableresults.biz/?s=%22Gonzo%22 (HERE).
Talking Points:
There are signs to look for. Listen to your body.
Consider the stress you have in your life.
Listen to your loved ones. They can tell that you are not the same.
Warning signs mean something if they repeat.
Should you be preparing a life change emotionally, financially, physically. Adjustments are necessary if this happens to you.
There are things that you will not be able to do after open heart surgery.
Insurance will be your best friend. You will hit your deductible.
His surgery cost $400,000 if he had to pay out of pocket.
If he didn’t listen to his wife, he most likely would not be here today.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States.
Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight.
Jennifer Filzen Previous Episodes https://remarkableresults.biz/?s=%22jennifer+Filzen%22 (HERE).
Talking Points:
Jennifer became the first assistant scoutmaster master for two troops in the state of Florida,
She was questioned by both genders why she was doing this.
The Boy Scouts oath resonated with her more.
The first women in her family to have a Masters Degree,
She stands on the shoulder of the women who have come before her. Boomer power.
Joe Sevart encouraged Jennifer to attend Vision.
High-fives to Bogi’s Chevy Montage Rebuild,
She wants to see more women as service advisors, technicians and owners.
Don’t tell Jennifer she can’t do it
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Maylan Newton Previous Episodes https://remarkableresults.biz/?s=%22maylan+newton%22 (HERE).
Talking Points:
Key numbers to know if you want to have a successful business.
The gross profit he says is one of the most important numbers to manage.
Shop owners are working way too hard and are not making enough money.
Numbers are simple.
In sports we keep score. In business, you need to know if you are winning or losing.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
Chris Cloutier Previous Episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE).
Talking Points:
Great leaders take ownership. Read book ‘Extreme Ownership’ by Jocko Willink and Leif Babin
Take ownership of every situation in your life and business.
Training is one of the most important steps in being a good leader and running a great business.
If you ask your people to train and you don’t, they won’t. They will follow you if you lead.
Embrace Change and Technology. It is not going away.
Be the example for your people. Show the way.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
For 20 years, Ron Ipach, co-founder of Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle.
Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results.
Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.
Ron Ipach Previous Episodes https://remarkableresults.biz/?s=%22ron+Ipach%22 (HERE).
Talking Points:
Email is ruining your business.
It is convenient but not necessarily the best method.
Email marketing may only cover 10-25% of your customer email base.
The accuracy of your mail address is a concern.
The average person changes their email address twice a year because of spam.
People give out a ‘fake’ email address that they never look at.
The average person gets 121 emails per day if it manages to get by the spam filter.
Your open rate may not necessarily be accurate.
Email is low cost, fast and easy to do but you need to do more in your marketing strategy.
A solid marketing strategy should include texting, direct mail and email.
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The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC
G Jerry Truglia Previous Episodes https://remarkableresults.biz/?s=%22Truglia%22 (HERE).
Talking Points:
How do we get people into the industry
Technicians need to be respected but we need to create the standards that remove that paradigm.
Accountants and doctors get retraining each year. We need to have standards similar to these.
We need to invest in our technicians instead of giving them hats and jackets.
Not enough technicians are attending training.
Foundational (basic) training is more important than ever. Refreshers are good.
Labor rates need to reflect your true profession to support training and tools necessary.
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Hi and welcome to episode ZERO of the For The Record Podcast.
As the Remarkable Results Radio podcast and the Town Hall Academy has blossomed to a combined 400 plus episodes as of this recording; I had a desire to let my guests go deeper, to offer stronger opinions, to push the boundaries or envelope, if you will, and to have a rant on a subject or subjects they are passionate about. Yes, a departure, something new for you! The show is a “What’s on your mind moment.”
So the concept to create a short and specific ‘rant’ has been in development. I ran the idea by many of my industry colleagues and friends and they thought it was a great idea and couldn’t wait to participate. You’re going to like what you hear.
Welcome to ‘For The Record’, a platform for every aftermarketer to say what is on their mind. My goal will be to make ‘For The Record’ a platform that will challenge and even stretch thinking roll over the status quo, present new ideas, and change some opinions.
For The Record is like the OP/Ed section of your newspaper. Some Opinion some Editorial. The intention will be to push a few boundaries and create a future dialogue.
Remember that the views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, the sponsors, aftermarket associates or affiliates of LSTN MEDIA LLC (You’ve been given the obligatory disclaimer)
Part of the design was to keep the show short. My goal is to have my guests make their point in nine minutes or less. However, if they are on a roll, I would never stop their flow of ideas. This way you’ll be able to slice in this ‘For The Record’ show between episodes of Remarkable Results Radio and the Town Hall Academy.
I thank you for being a loyal and dedicated listener and embracing the power of the podcast. As I’ve said many times ‘We Rise by Lifting Others’ and that has been the purpose of every show I produce for you. There is always something to learn in every episode. The podcasts have lived up to our original premise and that is to ‘Listen To Learn Just One Thing’. We go way beyond one thing, in fact, there are many many things that will change your course of own remarkable results.
Keep in mind there is a special APP for android or IOS available on your APP store. Just search for Remarkable Results Radio. This show and all of my podcasts are available on many other podcast subscription apps such as Apple Podcast (formerly iTunes), Google Play Music, Spreaker, Stitcher Radio, iHeart Radio, TuneIn.Com, Podbean, PlayerFM, OTTO Radio, Overcast.FM, and Podchaser to name a few.
Don’t hesitate to keep in touch with the show socially. Go to my website remarkableresults.biz/social and find all the links. Like our Facebook page and connect up on Facebook, Linkedin, Twitter or Instagram.
For the Record episodes have their very own page on my website: remarkablerestuls.biz/ftr
If you listen on a desktop computer you can use the power of my website not only for listening but to help you filter specific categories to listen to. The site has an entire section dedicated to the Town Hall Academy, a photo’s page and upcoming events page, my speaker’s page, and among other the AMI elective credits page. Yes, you can earn elective credit from AMi by listening to specific podcasts. How cool is that?
And please while on the website subscribe to the Aftermarket Insider Newsletter (see link below), where you’ll get the scoop on every new episode, learn the topic of the weekly Town Hall Academy and catch up on some archived episodes you may have missed.
And never hesitate to stay in touch. You may have a great idea for a show or someone who must share their opinion or rant on this show. Email me at carm@remarkabletesults.biz or go to the contact page on the website.
Now enjoy this new weekly automotive aftermarket podcast as my guests bring their opinion, riff, pet peeve or rant …. For The...