Last Mile Worker LMW Podcast: Recent Episodes
Greg Lush
The time is now to participate in a conversation focused on "service between the cracks"; stimulating discussion regarding topics and experiences that heretofore have been consumed in ad-hoc person to person interactions. Questions and examples of how we can all elevate the worker and provide pragmatic instruction to help them on their journey to success.
The fact of the matter is that you really have no idea where your field workers are if you don't have some form of connection between their location and your operation.
The "last mile" of profitability lies within your workforces, what are you doing to address these assumptions? Have you devised a method to leverage each persons varied skills?
From my non-salesman perspective I would sum up the following related to the sales process; sales is not a single event but instead a sequence of connection points which create a positive experience that leads to a purchase.
What are we scared of? Focus on bringing value to the client, everything will work out. Your sub-contractors can help your business.
The latest episode of lastmileworker addresses the habits of dispatchers. Almost as long as service has been around we have had dispatchers; however, are they really being utilized in the best manner?
Last Mile Worker podcast features a topic "listening to the client" exploring your ability to understand what they client needs. So often we believe that they have "no idea" regarding what is needed, is it that or simply our ability to relate?
Last Mile Worker podcast features a topic "calling for help" addressing who and how should we be supporting our field workers.