Intelligent Automation Talk: Recent Episodes
Jordan Mullins
Welcome to Intelligent Automation Talk! Whether you’ve found your way here through word of mouth, or our IA community channels, prepare yourself for a fast-paced half hour of enterprise-focused chat. Each episode we sit down with a senior leader in the digital transformation space to discuss the everyday aspects of delivering the next generation enterprise.
Today, we’ll be talking about how companies should provide equitable access to technology with a large cross-section of employees. When people think about the main challenges of automation and employees their minds automatically jump to jobs lost. However, a more present challenge is ensuring that each employee has access to the technology that will help them do their job best. Sue will provide insights into the kinds of things organizations need to consider and watch-out for when selecting HR technology and designing solutions.
Join us for a very special series of IA Talk. Over the next three episodes we’re going to be mixing things up a little. I’ll be sitting down with our IA Week Winter Keynote Bridgette Ridgeway, the Director of Google’s Core Experience PMO. You’ll get to know Bridgette and her philosophy on making the most of our IA Week program. This episode we’ll be talking about the “Design” in Bridgette’s 3D methodology.
Join us for a very special series of IA Talk. Over the next three episodes we’re going to be mixing things up a little. I’ll be sitting down with our IA Week Winter Keynote Bridgette Ridgeway, the Director of Google’s Core Experience PMO. You’ll get to know Bridgette and her philosophy on making the most of our IA Week program. This episode we’ll be talking about the “Discover” in Bridgette’s 3D methodology.
Join us for a very special series of IA Talk. Over the next three episodes we’re going to be mixing things up a little. I’ll be sitting down with our IA Week Winter Keynote Bridgette Ridgeway, the Director of Google’s Core Experience PMO. You’ll get to know Bridgette and her philosophy on making the most of our IA Week program. This episode we’ll be taking a deep dive into Bridgette’s background and her path to working at Google.
Today I’ll be talking with Lori about her experience writing cheat sheets for senior leaders in the customer experience space. I’m sure more than one listener has wished that they’ve walked into an executive meeting with a single one pager that helped explain why their project, and this is any project that you believe will transform the company, deserves funding. This episode we’re going to talk about how to assemble that sheet and why it’s so important.
These days everyone is vying for IT’s attention. Functions like, Finance and Accounting, or Lines of Business in banking like lending, as well as claims – they’re all knocking on IT’s door – at the same time. Low-code no code provides the opportunity for these functions to solve their own problems. Today I’ll be chatting with Bruce about just how easy it for functions with no technical background to utilize these tools and the role IT can play as guardians rather than gatekeeper.
You may be familiar with the term enterprise architecture but are you completely sure you know what is does? This week I sit down with Yarrow and we talk about the fundamentals of what EA is, how it’s enabling the hottest topic in the IA Space: Digital Twins and what this means for the future of work.
For many organizations, RPA is the gateway technology that leads them to the wide, wonderful world of intelligent automation. However, as other tools like APIs, Process Mining and Low-code/no-code are becoming more popular, what does this mean for RPA? In this episode of IA Talk, Armand Angeli joins us all the way from Paris to discuss alternate tools for automation.
So often, people first hear about automation and RPA in the news as a potential job taker, so when it comes time for an organization to adopt it, there’s already resistance to the initiative. In this episode, Rob and I will be discussing how to best communicate a technology like RPA to people who aren’t likely to know what it exactly it is.
This is a topic that comes up all the time during my conversations with automation leaders because value is a tricky thing to pin down in automation. As the tools become more complex, investment gets more expensive. Measuring labor hours saved doesn’t really communicate the true potential automation has. Today, Steve and I are going to discuss how to quantify this elusive tool and communicate it back to the business.
A lot of automation leaders can get halfway into an RPA rollout and realize that they neglected to tackle one of the key elements of transformation: process improvement. Without process improvement, an automation initiative runs the risk of automating the chaos. Today, Laura and I will be talking about how to make process improvement and RPA a match made in heaven.
Operations is not what it was even 5 years ago, with the rise of process automation Operations is well positioned to become the tool’s change champions. Today I’ll be sitting down with Dana to discuss how ops is becoming an offshoot of the IT department and how Operations Managers can pivot away from being keyboard jockeys to a more strategic mindset; thinking about their processes with an automation lens.
Once an automation tool like RPA proves itself in an organization, the pipeline of applications often grows quickly. However, what happens when departments start to take the initiative to pursue automation without the involvement of the automation COE? In this episode of IA Talk, Jen and I discuss how to prevent automation initiatives from cannibalizing other initiatives within an organization.
As automation initiatives become more complex and grow beyond basic plug and play or RPA capabilities, a new problem in resourcing arises: the skills required to manage multiple tool stacks can be niche and rare to find. In this episode of IA Talk, I sit down with Michael to discuss how he has dealt with finding the right talent.
A few episodes of IA Talk have discussed the importance of employees to the success of any automation initiative. However, what does this look like in practice? On this episode of IA Talk, Ema Roloff joins me to discuss what employee-centric automation initiatives look like, and how they differ from traditional projects.
| Spoiler Alert: there is no endgame to automation but this doesn't mean there's no destination. In this episode, Executive in residence to AV8 Ventures and previous CMO to the top three big automation solutions, Shail Khiyara, sits down to discuss how organizations can be better at knowing where their automation programs are going, and where the automation industry is heading overall. |
| In order to get the full business benefits of IA, the right people need to be driving the effort. Shipra Mitra, a Director of IA with experience in the business and IT space, doesn’t think IT is the best department to be driving automation initiatives. In fact, they may be why your automation project is failing at the moment. This episode, we discuss the importance of automation sitting business-side so it can be a part of a holistic transformation strategy |
| McKinsey states that 38% of digital transformation initiatives stall during efforts to scale their program. Meanwhile, the number of people who are taking online courses in RPA and the number of jobs that are being re-written to include RPA skillets is sky-rocketing. Ian Barkin is no stranger to aligning organizational priorities with IA. In fact he wrote the textbook (literally) on transforming digital operations. In this episode we’re going to talk about how the c-suite can scale automation enterprise-wide by harnessing the current drive to upskill and listening to the employees on the ground making the change. |
Many transformation leaders see internal audit and compliance as a barrier to bringing their company into the next century of digital native enterprise. In this episode, Chief Audit Executive Linda Milburn-Pyle explains why this function is actually your best friend.
Justifying the investment in a dedicated COE can be a daunting task. In this episode of IA Talk, I get Global Head of RPA Chuy Michel's insights on the value of an automation center of excellence, the different models that suit different levels of organizational maturity and his thoughts on not over-complicating change.
While Intelligent Automation is touted as the next big thing, many organizations have struggled to implement RPA. While RPA isn’t a pre-requisite for advanced tech, the same best practices that make RPA successful are also the same for AI and Machine Learning. This session will discuss why RPA initiatives, and why this means AI initiatives are likely to fail too.
One of the biggest challenges for many automation leaders is gaining leadership buy-in. Automation leaders can develop a storyselling strategy to make genuine connections with their customers, offering hope and guidance. Having an effective story to attach to the business case is key to getting your c-suite on board, but what about the broader organization?
Delivering customer service excellence in the midst of digital transformation and AI is an added challenge for front facing projects. This episode will take an HR perspective on the importance of emotional intelligence to delivering a positive customer experience.
Every leader knows data is important, yet their eyes tend to glaze over when you’re trying to make their buy-in tactical. In this episode we discuss how to catch executive attention, the ways in which data can be made more interesting with visualization tools, and talking data from a newbies perspective. Join us for free at IA Week: https://bit.ly/IATalkPodcast