The Executive Innovation Show: Recent Episodes
Carrie Chitsey
Welcome to The Executive Innovation Show Podcast with your host, Carrie Chitsey, 7x female Founder and CEO of several digital technology companies. She interviews innovative C-level executives from around the world that are changing the game in healthcare, financial services, and human resources. Carrie asks the questions you are scared to ask, we talk through industry problems and innovative ways to pave the future. Learn tips, best practices, and lessons learned from top industry executives.
Today, we're gonna be talking about a question we get all the time — is video banking affordable?
So the one bucket I want to break down on is video banking and the ROI. We have a great ROI calculator that you can click on here in the show notes and see your actual video banking ROI for your individual bank or credit union. But really the ROI comes from several different buckets.
It comes from, on average, a 20% efficiency in your workforce. It comes on the increased conversion rate on your website, traffic, reducing application abandonment rate, increasing the conversion rate of new customers. Then it also comes from the relationship management side and increasing wallet share with existing customers.
The second bucket I wanna talk about is staff optimization. A lot of banks and credit unions have reduced their staff in certain locations with centralized hubs, with smaller micro branches and the ability whether somebody comes into a physical branch and you only have, you know, one business banker in that location.
They're tied up for the next 20 to 30 minutes, having a cove or cubbie where you have video banking to connect that person to another business banker in a different location really allows you to optimize that staff across locations.
That really goes into number three, as well as the physical branch, and real estate is not as important in the banking community anymore. Expanding your market share without spending on average 2 million per physical branch location with video banking.
It really allows you to expand into markets where you do not have a physical branch or expand into markets that are outside of that five to a seven-mile radius of driving distance. So it allows you to acquire new customers and hire folks in a centralized hub, in a centralized location to support those markets.
The last one that I wanna talk about is: is video baking affordable? Comparing it to ITMs. And so as we look at interactive teller machines and the average cost being $80,000 per hardwired ITM, that is only good. If somebody is driving to that existing branch location, and if they're an existing customer, it doesn't support new customer acquisition. And in comparison to one ITM at $80,000, the average video banking customer is spending about $1,500 a month or $18,000 a year.
That is not tied to a physical location. So if we compare the 80,000 to 18,000 and the average span has a minimum of three videos ITMs, we're really comparing 18,000 to $240,000. So food for thought on answering the question is video baking affordable. You could click more to really look at our optimizing branch workforce white paper, an infographic, and really walk through that, play around with the ROI calculator.
As you're looking at your budgets for 2022, asking "Is Video Banking Affordable?" make sure to schedule a demo today to see for yourself.
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There are many types of loans out there today that banks and credit unions, as well as mortgage companies, offer to consumers and business customers through their websites. A lot of companies and financial institutions are in different processes of providing lending services. Online, most have moved to digital service platforms where customers can get rates, apply online, and fully get a loan — digitally.
Online credit checks offer you options, where you can fill out an application and somebody, will get back to you. Video banking provides a very good increase in conversion rate to put the digital lobby on those loan application pages to increase the conversion rate in some cases over 70%.
Let's break down the traditional process VS. video banking to do some comparison of the typical application in pages on your website.www.onetouchvideobanking.com/podcast/driving-loans-through-video-banking
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Today, we're gonna be talking about video chat solutions for banking and three ways to improve the digital banking system. We're gonna be going over different ways of if you're doing digital banking today and customer expectations now with digital banking, as well as some improvements there.
If we're calling the bank, we're expecting that they're answering in about 20 seconds or less. And if we're doing some type of live chat, that's 48 seconds or less. This is outlined in our Digital Transformations white paper. If you click on the link and the podcast show notes, you can see all these expectations outlined in that white paper, if you wanna follow along with this podcast.
As you look at your digital strategies and your digital banking system and, and what should be included in that for 2022, please make sure you're looking at the video chat solution for where those levers should be, what departments they should be in, and how to best use that from an acquisition as well as a servicing perspective. That's all for today's podcast as always, please comment give us future topics for future shows and subscribe to get your podcast delivered to you next week.
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A lot of you might have seen our video banking ROI calculator, in which you can calculate your own ROI for your bank or credit union. It breaks it down by department. So the conversion rate will be a little bit different for a mortgage conversion rate application page versus just opening a checking account. We’re talking today about the differences between the two.
So where does video banking really come in and move that needle in the ROI versus a standard customer page with the video banking, digital lobby?
Putting that digital lobby in the bottom right-hand corner of every one of your application pages will really reduce your abandonment rate. So if I start an application and I have questions or it's taking too long or whatever it may be, I should be able to click a button and video with a video banker and that should be routed to the appropriate person. If I'm filling out a mortgage application, it should route to a loan officer. If I'm filling out opening a checking account, it should write to somebody that can handle checking and allow them to be able to video with the customer and then be able to share their screen and walk through that application, not let the banker or teller do anything on the customer member screen, but be able to see and let them take action them full in what the information is and walk through that journey.
It's gonna be somewhere in the 5% to 20% range. And then it's gonna show you based on that, how you're going to really be able to see the numbers for your video banking ROI and what that's gonna look like. Just on average, if you're going to add that, I mean, you're gonna be increasing your ROI 300% to 500% depending upon what department that is. So do your own scenario to fill it out and see what your ROI is.
Click on the link in the description, play around with the tool and see really where your budget should be for video banking for 2022, and how to incorporate that on your application pages for higher conversion.
Please leave us any comments or questions that you want to be addressed on a future podcast and stay tuned for next week. Thanks!
www.onetouchvideobanking.com/video-banking-roi-calculator
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Today, we're going to be talking about the Key Ingredients For Success In Video Banking and the technology uses for those features. We get a lot of questions about that and want to break them down in this podcast. The first feature that I’ll talk about is developing a customer-centric model. What does a customer-centric model really mean? Rather than thinking about how the bank or credit union has done business in the past and doing processes and technology around what is best for the financial institution, you’re putting on your customer's hat, your customer's shoes, and really thinking about what is best for them. So we actually break this down in further detail in our Video Banking Beyond Four Walls white paper.
Embrace the change. Get your systems and processes in place today versus trying to have an overnight strategy implemented. It is part of the future and its part of today. So to really get that competitive advantage and get the ROI for video banking, utilize those top features. If you really wanna learn more about looking at these features and breakdowns in the ROI, the Video Banking Beyond Four Walls white paper is what you want to read. Stay tuned — we're gonna be talking about video banking, ROI, driving loans through video banking in the sessions next week. Thanks.
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Hello everybody, and welcome to today's Knowledge Knugget brought to you by One Touch Telehealth. We're going to be talking today about growing family practice groups with telehealth. A lot of family practice groups across the U.S. Are trying to figure out the new normal of seeing patients in person as well as still accommodating telehealth. One of the key mistakes that we're seeing across family practice groups is practices going back to seeing patients only in person. There are many ways to market new patients, as well as retain existing patients with telehealth. It's not one or the other. It's a new blended environment, a hybrid telehealth model. So family practice groups should look at their appointment types and look at patient demands for telehealth and convenience when determining what needs to come in person and what should be offered as telehealth.
To learn more on telehealth marketing, download our FREE white paper, click here.
To learn about One Touch Telehealth, click here.
If you have any questions that you want us to address on the podcast, feel free to contact us.
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Hello everybody. And welcome to today's knowledge nugget brought to you by One Touch Video Banking. Today’s topic is one we get all the time and want to break it down - what is a Video Lending Advisor? Some folks were doing it pre-pandemic but Video Lending Advisors have been rapidly expanding.
They could be for a mortgage, could be auto, it could be for commercial lending. Have them instantly through your website - fully branded with the touch of a button - whether it's to schedule appointments, which a lot of these banks have gone to, or if you walk into a branch and see somebody and you have to have a scheduled appointment which frustrates people.
So having that right on your website, the ability to instantly talk to a Lending Advisor with a click of a button, and the option to have a virtual appointment with a Video Lending Advisor.
So why is video lending advisors important? A lot of younger demographics - and when I say younger demographics don't mean younger, younger... I mean your Millennials even your Gen Xs - do want advice and handholding on lending. Whether it's an auto loan, whether it's a mortgage, whether it's buying a building on the commercial side... or even as you saw during the pandemic, all the PPP loans for small business lending people like to have that face-to-face relationship. Now we live in this convenient world where we don't want to have to drive a couple of hours round trip in traffic to a bank to talk to somebody.
So that's today's Knowledge Knugget brought to you by One Touch Video Banking. If you want to learn more about what video lending advisors are - we do outline it in our new White Paper. If you click on the notes here and download a copy of that as always, please subscribe to the podcast to get your weekly knowledge delivered in your podcast player of choice. And we'll see you next week.
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Hello everybody and welcome to today's Knowledge Knugget. We're going to be talking about telehealth marketing in today's healthcare market and how to market around telehealth brought to you by One Touch Telehealth. You've probably seen the news, there has been a lot of talk about Amazon getting into telehealth, they’re doing big marketing for that initiative.
Walmart has acquired a company that is going to be in the telehealth space nationwide and pretty much every market in the rural community. Best buy talked about being in this space as well as Sam's club. So there's a lot of marketing and big dollars being spent on telehealth and acquiring patients. If you're a healthcare provider, a practice group, or a hospital in today’s market, then you need to have a strategy and a plan around your telehealth marketing.
To learn more on telehealth marketing, download our FREE white paper, click here.
To learn about One Touch Telehealth, click here.
If you have any questions that you want us to address on the podcast, feel free to contact us.
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Hello, Everybody. And welcome to today's Knowledge Knugget brought to you by One Touch Video Banking. We're going to be talking about a hot topic today — how virtual Lending as a Service (LaaS) is really making a difference in 2021.
We've seen a lot of market changes in 2021. The real estate and housing market have gone crazy in a lot of markets. A lot of new players have come into the industry and allowing you to make cash offers and get instant mortgages, the ability to sell your house sight-unseen online to these bigger lenders. So, there's been a lot of changes — and that's all been driven by technology.
If you have any questions that you want us to address on the show, feel free to submit those as always subscribes. You can get your show delivered to your inbox weekly on your podcast, player of choice. Thanks, everybody. And also click on the link in the podcast notes to download our new white paper on video lending as a service take a read and let us know what you think. Thanks.Check Out Our Website Here
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Dr. Diana Girnita Founder and CEO of Rheumatologist OnCall direct care telemedicine company actively seeing patients in 6 states. Her practice focus is a highly personalized, evidence-based, and integrative medicine approach for patients with autoimmune diseases and arthritis.
She provides instant access to specialized care in a digital format to meet the needs of her patient’s lifestyle, accelerating the diagnosis and treatment of autoimmune and inflammatory conditions.
Topics:
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Dr. Girnita, you made the decision years ago to move to a direct Rheumatologist model, tell us a little the background of what led you here.
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Let’s talk about the patient experience in a normal specialty medicine model of waiting to see the specialty rheumatologist, maybe in pain waiting, and how your model of the first contact to visit really works?
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Tell us a little about the efficiencies of managing a virtual care rheumatologist practice. Do you see more patients, have a better work/life balance, what are the benefits vs. when you used to practice only seeing patients in person, in the office.
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You are actively seeing patients via telehealth in over 6 states. How have this benefited both patients who might not have access to a rheumatologist and your practice for not being tethered to a physical location?
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Do you think the pandemic progressed the virtual care model, have you seen an uptick from patients wanting to be seen over video? Where do you see this 2 years from now?
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In today's podcast, we're going to be talking about Orthopedic Care Direct to Patient Care, brought to you by One Touch Telehealth. Our guest today is Dr. Daniel Paull.
Dr. Daniel Paull, orthopedic surgeon and founder of Easy Orthopedics, the first Orthopedic Care Direct to Patient practice in America. He does house calls and offers transparent cash pricing. Self-described as a rogue.
In our show today, we'll learn the ins and outs of direct orthopedic care. Many providers in primary care have moved to direct care, virtual care, and telehealth models but it's seen as rarer in specialty medicine.
To learn more about Easy Orthopedics or Dr. Paull.
To watch our on-demand webinar, “Best Practices in Telehealth Patient Handoff Workflows”.
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Alex Jimenez is the Chief Strategy Officer at Extractable, a digital strategy, design, and data analytics consultancy focused on the future of financial services. He formerly led technology strategic planning for Zions Bancorporation, served as Chair of the Consumer Bankers Association Digital Channel Committee, and has been published in many financial services magazines and influencer lists.
A lot has changed for financial institutions during and after the pandemic in regard to managing a customer experience transformation in banking. Customers expect more video and digital services as they’ve experienced across other industries and banks/credit unions now have to think about not only managing branch experiences but how to manage digital experiences. This is not only technology-related but isn’t successful without the culture top-down approach.
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Digital Lending Growth: Is Simple Online User Experience the Key to Retaining and Acquiring Loans?
Today's show Digital Lending Growth is brought to you by One Touch Video Banking
Dan Daggett is a 30-year Credit Union Executive, and founder and President of Daggett Enterprises USA, a Financial Services Agency. Dan is a collaborative intrapreneur whose passion for innovation has resulted in new business lines, new revenue sources, and engaged teams for nearly three decades.
Foster Kelly is Direct of Business Development at Rate Reset. Before that, he was a top producer at Churchill Mortgage. His passion for digital lending has fueled part of the innovation with Rate Reset's most powerful solution. Rate Reset is a leader in digital lending with products that help credit unions and banks retain their loans with patented Reset technology.
Today we're going to be talking about a hot topic digital lending growth. It has been on the forefront of bank and credit union executives' minds, even before the pandemic. But now since the pandemic, it's top of mind and a top priority. With our guest today, we'll not only talk about how to acquire new customers but also how do you retain and increase wallet share with existing customers?
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On today’s podcast show we’re going to be talking about Reinventing the Rural Hospitals Revenue Model during COVID and Telehealth in rural areas, brought to you by One Touch Telehealth. We have a great guest with us today.
Ashley Williams is the CEO of Innova Emergency Medical Associates and has over twenty years of healthcare experience. She was recently named a Woman to Watch by ColoradoBiz magazine for her contributions to the Colorado economy.
Rural hospitals around the country have just been overwhelmed with trying to keep their employees safe during the pandemic while dealing with an increase in high acuity patients. Besides, they have seen a major reduction in people coming into the ER for low acuity needs and rural hospitals are still seeing a reduction in elective and outpatient surgeries.
- What can rural hospital executives do to combat this with operational efficiencies and new revenue opportunities to help them stay afloat during these tough times.
- What ways are the emergency departments getting creative during financial stress?
- How can rural hospitals utilize telehealth to increase efficiencies or new revenue opportunities to support their local community and fight closure?
- How can the ED or rural hospitals partner with local senior communities?
- What should be on the roadmap in 2021 for rural hospital administrators?
To learn more about One Touch Telehealth or Innova Emergency Medical Associates.w
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On today’s show, we're going to be talking about digital marketing in banking industry and the shift from radius-based marketing to digital marketing brought to you by One Touch Video Banking.
Today’s guest is Greg Pellitteri, a former banker, and is currently co-founder and CEO of Bundlefi, a financial technology, and marketing company that helps community banks and credit unions increase new customer acquisition at a low cost. Bundlefi also helps educate consumers about the value of banking with a local community financial institution and the importance of financial inclusion.
First, there pre-pandemic there was a lot of innovative community banks and credit unions, that we're shifting their marketing focuses, not away from “draw a circle around the branch” radius-based marketing, but they were shifting focus to digital marketing to acquire customers. Then the pandemic hit, this increased the importance of digital marketing in banking to be front and center. With 59% of customers in 2020 opened an account online, digital marketing in banking industry, played a critical role in online account openings.
Carrie asks Greg, how has it been like for you guys in the shift of, digital transformation in banking, what have you seen in new account openings today vs. 12 months ago
Before the pandemic, most of these financial institutions were not doing any digital marketing in banking. Most of them didn't have online account opening capabilities. At the time, I don't think they saw it as a viable option for them because of the technology expense. However, following the pandemic, we increased so quickly in both customer base and staff size just to keep up with digital marketing in banking industry demand from community banks and credit unions. They realized that they were kind of missing the mark with a lot of their marketing efforts at that time. I think they now realize that there is a much better and more efficient way of marketing to consumers who are actively looking for a new banking relationship.
When you go to radius-based marketing, you kind of just blanket the area and it works to some degree, however, what you want to get to is the people that are looking for a new financial institution. The financial institutions have realized that they were behind the eight ball in digital marketing in banking and needed to build their technology or find new technologies that fit into their business models.
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Today’s Executive Innovation Show is brought to you by One Touch Video Banking. We're going to be talking about brick and mortar branches in banking and digital banking trends in 2021.
Our guest on the show today is Brit Boatright, CCIM is a Principal and Chief Strategy Officer of Structure First. where he guides financial institutions through the design and construction of new branches, HQs, and branch transformations. He is a former community bank president with over 27 years' experience in the industry.
We are going to be talking about a hot topic that is on everybody's mind. The world of banking has just really changed dramatically since the pandemic and banks overnight have had to embrace digital bank transformation to keep their employees and customers safe, all while trying to run normal business of acquiring new customers and servicing their customers.
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Hello everybody, welcome to this week’s Knowledge Knugget of the Executive Innovation Show. We’re going to be talking about what is telemental health, use cases during COVID, and breaking down how to reduce no-show rates during COVID while keeping folks safe in isolation during this difficult time.
What is Telemental Health? Mental Health During COVID.
So let’s break down what is telemental health and why it’s not video conferencing, first I want to talk about some statistics. As we look at no-show rates in mental health, it’s anywhere from 23 to 34%, some folks, especially in smaller practices in rural areas are seeing no show rates up to 50%. As we live in this virtual community with COVID being part of our everyday life, how do we effectively use video communications, and how does that extend post-COVID?
Find out by reading the full show notes here.
Want more telemental solutions and best practices in workflows? Download our Telemental Health White Paper here.
Listen to the healthcare podcast where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea?
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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss what exactly digital banking is. Listen as we break down the difference between ITMs, VTMs, and Video Banking.
Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. She has advised some of the largest banks in the US. Since founding one of the first mobile companies in the US in 2008, she is known in the industry as a leader in digital/mobile innovation.
Named Top 50 Mobile Executives in the US, Top 100 Female Founders, and Top 40 Marketing Execs in the US. She hosts a podcast “The Executive Innovation Show" and is published in many magazines and online resources.
ITMs and VTMs
First ITMs and VTMs are sometimes used interchangeably. Whether it's an interactive teller machine and that interactive teller machine is through video, then it's typically a video interactive teller machine. A lot of banks and credit unions have put a lot of strategy around having that face-to-face connection with their existing customers.
ITMs vs Video Banking
One of the top priorities for banks in 2020 and 2021 was implementing video banking. Banking executives that have seen true video banking solutions have completely changed their mind on their ITM and VTM strategies. Video banking significantly lowers costs and allows critical customers to stay home without driving to a location, convenience is key. This also allows you to broaden the footprint to open it up for acquisition.
Acquisition and Servicing via Video Banking
Video banking is for acquisition and servicing. From an acquisition standpoint, having video banking, right on your website, where you're spending your digital marketing dollars and driving your acquisition efforts - will help with your conversion rate and help build relationships. You now have a competitive advantage right out the gate.
Increasing Conversion & Retention Rates with Video Banking
Video banking helps with retention and your NPS and C-SAT scores. With video ITMs, you might move a slight needle on that. Not on retention, but on customer service, especially if it's after hours or the teller lines are close. But from a retention standpoint, building that relationship, having that relationship manager being proactive with that is going to move the needle.
If you have any questions for this podcast if you want to ask our next guests that are coming up, feel free to submit questions, let us know what you want to hear on the Knowledge Knugget podcast in 2021.
Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.
Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss how banking has changed significantly in the past 12 months and what’s on the horizon.
Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. She has advised some of the largest banks in the US. Since founding one of the first mobile companies in the US in 2008, she is known in the industry as a leader in digital/mobile innovation.
Named Top 50 Mobile Executives in the US, Top 100 Female Founders, and Top 40 Marketing Execs in the US. She hosts a podcast “The Executive Innovation Show" and is published in many magazines and online resources.
Learning Lessons From COVID
- Digital is Key
- Updated Branch Design & Reduction
- Digital Acquisition is a Necessity for All - Community Banks and Credit Unions Included
Banking Trends in 2021
Virtual Workforce
Your essential tellers and things like that will stay in physical locations, but as we look at relationship managers, business lending, loan officers, and more, we're going to see a shift to working in a hybrid model.
Remote Advice
In 2021, we’re going to see a lot of remote advice. As we look at those high margin products, servicing high net worth individuals, a lot of people have moved from their local demographic. Businesses are relocating entire headquarters from California to Texas. Customers and members might not be in a position where you're by your local bank.
Video Banking
Every industry has seen such a rise in video and video conferencing. From school to work meetings, most people are now comfortable being on video. Having those video interactions from a banking perspective can move the needle on the acquisition side, increasing conversion rates by 3X. Video banking can help you with your NPS and C-SAT scores while increasing wallet share by up to 20%.
Digital Footprint
If we go back down to state closures, people are going to want to open accounts, do everything online and not have to come in physically to keep themselves safe and to keep you safe. During pre-COVID, it was a convenience factor, and today convenience is still king, as well as safety.
The Time for Change is Now
For more tips on how to grow from a servicing perspective - increasing wallet share, retention, NPS, C-SAT, acquisition perspective, and to learn how to reach people better while developing higher conversion rates, subscribe to the podcast. Stay tuned for all the special guests we have coming in 2021. And we look forward to helping you make 2021 great and a heck of a lot greater than 2020. Stay tuned for the next episode.
If you have any questions for this podcast if you want to ask our next guests that are coming up, feel free to submit questions, let us know what you want to hear for the banking podcast in 2021.
Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.
Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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https://otvideochat.com/video-banking-covid-19
During today's topic, Carrie Chitsey talks about why banks and credit unions are scrambling to video banking.
As we are aware, with COVID and with shutdowns, a lot of branches have been either completely closed in certain states or have started to open back up but with limited hours or drive-thru only. This has shaken up the banking industry on how to do normal business, and how to have employees work virtually in a secure manner. Banks typically never had employees working from home.
There have been a lot of challenges, both on the operational side, as well as the marketing side of how do you acquire customers in the middle of a pandemic. How do you get them to come into a branch to open up an account? We're going to walk through some of those things today and talk about how you solve them.
“What's the future of the physical branch?”
Banks right now are scrambling on how to put that playbook in place of this new normal. The first thing to talk about is “What's the future of the physical branch?”. That's a big question that we get, and there's a lot of banks that have spent a significant amount of money on creating these open branch pods, taking down the glass, taking down the walls, really trying to have more intimate conversations with customers and make them feel more at home.
As we look at this new world where banks have had to on a dime, adapt to this new world of how do we get computers in people's homes for our employees to work? How do we hire remotely? There are all these challenges going on, we have a virtual playbook on “Banking Beyond Four Walls” where we cover a lot of this.
Hybrid Banking Model - Acquiring Customers
What does the new normal look like? It's a hybrid model. There's going to be people that come in. Most banks are holding off on branch expansion for physical locations and rethinking that.
How do you acquire customers in a pandemic? You do digital marketing. As you look at acquiring customers, if you're doing digital marketing, the biggest issue has been the conversion rate. Getting people to look at an ad, go to your website, and then making them fill out a physical application in a location in a branch, or bringing you a physical driver's license.
If you look at implementing a video banking solution, you're able to still service customers. You have your relationship managers, your business bankers, private clients, wealth management, those types of folks still having that face-to-face conversation through video with customers. This allows you to increase that wallet share with those customers because they're not just banking with you, they're banking with others. You must be proactively reaching out to your customer base and sending them to your website to have a conversation through a video banking platform. Or they could be increasing their business with somebody else or remembering who reached out during that pandemic.
Through video banking, you can switch some of these levers and move that needle on the servicing and acquisition side.
Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.
Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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Welcome to this week's healthcare Knowledge Knugget! As a part of "The Executive Innovation Show" podcast, we're bringing you hot topics, game-changing ideas, the best telehealth practices and tips all while answering questions that we receive each week. During today's topic, Carrie Chitsey talks about HIPAA & telehealth waivers during the pandemic and what to plan for next.
With HIPAA waivers and telehealth waivers on the brink of expiration healthcare organizations are scrambling right now. We're going to break down what we know, what we think is going to happen, and what you need to do about it.
HIPAA compliance was temporarily lifted during the middle of COVID for healthcare organizations. Doctors and clinicians were implementing Skype, Zoom, Google Duo, and more for their patient appointments. While these platforms provided a temporary aid for those who couldn't get true telehealth solutions, these platforms have proven not be a permanent solution to the problems we face during COVID.
A lot of practice groups and organizations took these temporary solutions and ran with them, but what should you be thinking about for a long term solution? If you're currently using Skype, FaceTime, Google Duo, or only audio calls without a BAA, you may be running into some reimbursement issues.
It's time to start looking for long term solutions as we transition into this new normal for patients and clinicians. Patients are now used to doing telehealth. They're willing and demanding it. People are still afraid to go to medical appointments and follow up appointments, as a result the volume continues to be down. Clinicians are loving telehealth, working from home, and it's helping work-life balance. This new normal is here to stay. What percentage of physical appointments versus virtual? We don't know but we do know volume has increased.
With telehealth consults here to stay, it's important to be HIPAA compliant. Otherwise, you could end with violations that can cost up to $50,000 per occurrence. These can add up fast and open up a chain reaction for clinical professionals to look across the organization for other violations. This is why it's important to find a HIPAA compliant telehealth solutions and begin the transition now.
It's imperative to look at a transition game plan if you are using a non-compliant tool. This is not only for the safety of your practice but also for the safety of your patients. Check out these links here for more information:
Stay tuned to the podcast as we help each other navigate through this new normal. Be on the lookout for additional podcasts on telehealth workflows and what to expect in this virtual world as more states lock back down.
Want more telehealth workflow examples and information? Watch our on-demand webinar, "Best Practices: Virtual Telehealth Patient Handoff Workflows". This webinar goes beyond 1:1 video calls to show you best practices in video telehealth workflows from check-in through check-out, for a 100% virtual care workflow process.
Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about what telehealth means to her.
What Telehealth Means to MeTo get started, I'm going to talk about what I see when I look at telehealth and why it’s truly meaningful to me.. Also, I’m going to give some specific use cases as to how telehealth has helped me, and how it can help others, as well as why I started a telehealth company in the first place. To me, telehealth means convenience. It means better patient outcomes. And most importantly, it means an overall better caregiver experience.
Telehealth Simplifies the Experience for Caregivers and Chronic Care PatientsHaving gone through the hospice and skilled nursing facilities experience as the primary caregiver for my grandmother, telehealth is what enabled me to go to work most of the days. Rather than having to go physically to a nursing home or a long-term care facility when a clinician would call and report complications that were going on with my grandmother, telehealth was the answer.
When you look at Gen X caregivers that are making these hospital and provider decisions, we are looking at telehealth as a time saver for us. This provides a way to get better patient outcomes with more outreach when we're able to make healthcare decisions.
Telehealth Reduces No Shows and Improves the Patient Care ExperienceThe second use case I want to talk about is in regard to mental health. When we look at youth and senior mental health, which are kind of the bookends of mental health, there still is a huge opportunity to use telehealth to reach these segments. For instance, if I look at my own son who sees a therapist via telehealth, and still did pre-COVID, it serves as that checkpoint for him every week. Whether he's in his room videoing with the therapist or talking to a physical appointment, telehealth makes it easy.. And as a result, that no show rate reduces. So if our week is really crazy, or we're traveling, my son is still able to, regardless of where we are, shut the door, get on video, and have that mental health appointment.
And the same goes for seniors as it does with the youth population. As we're looking at these senior facilities, we see a sense of isolation. So telehealth may be the only outside interaction that they have for that week, whether it's using video to talk to a therapist, to talk to family members or caregivers, and get that face-to-face emotional connection. So, in essence, that's what telehealth means to me.
Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about the advantages and disadvantages to telehealth in rural areas.
Benefits of Telehealth in Rural Areas
COVID has shed much light on providing telehealth to demographics that generally weren't being served via telehealth before. This includes the Medicaid and Medicare populations and the rural demographics, who didn't have access to specialty medicine or emergency medicine without traveling long distances, 30 or 40 miles for an appointment. Telehealth has decreased driving time for patients significantly living in rural areas. This has enabled more convenience for those patients' routine visits while providing better care access.
Barriers to Telehealth in Rural Areas
Regarding the complication side of telehealth in rural areas, there have been a lot of talks about bandwidth being an issue in these demographics. And indeed, that is a current issue and a concern on the telehealth side. Even though in rural demographics, the home internet is not as big of a wifi problem.
- Less high speed internet when looking at carrier networks and cell phone towers within rural residences.
- Both the clinician and patient need to have 1.5 to 2.0 megabytes to uphold both sides of the video call’s quality.
- When it comes to camera quality, it is measured through high-definition or HD. HD starts at 720 pixels(p), and even then, that's still "semi-HD."
- Typically an excellent frame rate is 30. That's what a person will usually get on their television or DVR.
We're paving a significant way to expand access with telehealth programs in rural communities. There have been so many successes, so much open up billable codes, really keeping patients safe, providing better access, and helping out caregivers taking their senior parents and having to take off work and drive them to all these appointments.
The successes outweigh the complications. As a rural demographic provider, they must have patience because they will have patients who will drop off because of bandwidth, so providers might have to reconnect from time to time. But again, if this saves patients one to two hours from a five-minute, in-person face visit with their provider, it is worth implementing telehealth. So if you are a provider in that area, hang in there. The successes outweigh the complications, but it will take just a little bit more time.
Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Visit our resource center to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about pediatric telehealth solutions.
Pediatric Telehealth vs. Telemedicine for Children
There are notable differences between telemedicine and telehealth for children - and they're not the same. In the telehealth industry, pediatrics has been a significant focus on parents and the convenience that pediatrics telehealth solutions provide for them and their children. Whether it's 10 p.m., or during the day loading up the kids, getting them into the pediatrics physician's office, for routine, low acuity visits can be hectic and stressful. Being able to still see their primary health care physician is critical.
The good news is that a lot of this can be addressed and is being addressed today with telehealth. Typically, if a parent has a child who gets sick, they can opt to visit the pediatrician's office, if they can get a same-day appointment. Likewise, parents can take their child to an Urgent Care, emergency department, minute clinic, or something of that nature.
On the same note, it's important to differentiate "pediatric telehealth" from "telemedicine for children," which is currently used in practice as well. Typically, telemedicine indicates that the provider, or the physician, is communicating over the telephone with the parents, asking questions to try to diagnose a child's medical issue.
So if a pediatric practice is looking to take their business to the next level and increase their billable revenue, consider using One Touch Telehealth services since this field of medicine has one of the highest after-hour and weekend-calls rates.
If an appointment doesn't require a physical exam or actual labs for infants and children, a pediatric practice can move these appointment types to telehealth to free up waiting room space to keep patients and their guardians safer.
From a pediatrics perspective, of course, holding a telehealth appointment with a child will be more than having one with an adult. Accordingly, a pediatrician may initially talk to the parents, but then ultimately, he or she will speak to the child on the video visit. Now, because pediatricians using telehealth programs won't necessarily be able to look into the ears or down the throat and nose, they're going to have to ask more questions than usual about how the child feels.
Consequently, if a provider is looking to implement a pediatric telehealth solution, they'll want to keep some of these things in mind for the practice's workflow regarding the appointment types that should move to telehealth. It's essential to look at how a pediatrics practice arranges after-hour and weekend appointments to see what CPT codes are eligible concerning increasing billable revenue.
Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about how telehealth is used in healthcare and critical components of developing new patient workflows.
We have seen a ton of lessons learned during COVID. A lot of practices, urgent care clinics, behavioral health, really anything across the board, had to overnight learn new patient workflows. In today’s Knowledge Knugget, we’re going to be covering “10 Things to Consider When Using Telehealth: Patient and Provider Workflows”.
- Front Staff
- Patient Experience
- Patient Preference
- Insurance Copays
- After Hours
- Follow Up Appointments
- New Patient Consults
- Provider Scheduling
- Provider Windshield Time
- Training and Technology
If you ruled out telehealth during COVID and you miss some of these steps, now's a great time to go back and fine-tune.
Some of these steps that you might've missed because you were moving a hundred miles an hour, in crisis. As we move to the new normal, which is the hybrid model of seeing patients in person and telehealth, now's a great time to go back and start looking at these steps. Find which ones you missed, which ones you didn't have time for, and which ones you need to prioritize now.
Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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https://onetouchtelehealth.com/post/telehealth-in-nephrology
Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about telehealth in nephrology.
Telehealth has seen a huge rise in nephrologists and renal care adoption. COVID has forced telehealth and it will be here to stay post-COVID. We are going to go over 7 main areas in which we’ve seen telehealth being used successfully in renal care.
- Keeping Vulnerable Patients Safe
When you have a very vulnerable population that still has to go to dialysis three times a week, how do you keep the physicians and patients safe?
- Dietitians for New Renal Patients
How do you communicate a very important factor for renal patients? Their diet. Telehealth gives dietitians the ability to mobilize and virtualize:
- Home Dialysis Patients
- Patients in Facilities
- Conversations with Caregivers
- Appointments about a renal diet
- and more.
Dietitians that service multiple dialysis centers now can stay in one location or work from home and still see their patients without traveling.
-
Pre-End Stage Renal Disease Education
As we look at the rising number of patients that are going to have kidney disease, having those initial consults with the nephrologists to see how to lower and change patients’ number is important. -
Medication
Medication refills and office checkups can all be done through telehealth to keep both patients and the nephrologists safe as well. -
Nursing Homes and Skilled Facilities
For nephrologists who do have patients in nursing homes and skilled facilities that are limiting the flow of people, telehealth can play a very important role. Doctors still need to be able to see those patients. -
Home Dialysis Patients
More and more patients are moving to home dialysis. These patients aren’t in the dialysis center but still need to see their nephrologists. To keep these vulnerable patients at home and provide proactive care, telehealth leads the way. -
Equipment Education and Assistance
While these renal care patients are doing home dialysis they still may have issues with equipment, such as their Baxter machine. They may even need more supplies or tech support. This is supercritical and can be done through video chat/telehealth. Provide immediate care and support without having to enter the home.
As we look at telehealth in nephrology, this is just the tip of the iceberg. In nephrology, we’ll be seeing a hybrid model to provide more proactive care to renal patients. Providers will be able to use telehealth to see patients at home, in facilities, and more. Nephrologists were pushed into telehealth overnight but are now really seeing the benefits.
Patients are commenting on how convenient telehealth is. When you have patients that have to do dialysis three times a week and see a doctor, convenience is critical. With COVID adoption and the bill that the presidential admission passed about home dialysis in 2025, this is a much-needed push for the industry.
Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID”, the infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
https://mkting.onetouchtelehealth.com/telehealth-coronavirus-infograph
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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, host Carrie Chitsey talks with Tim Spooner.
Tim Spooner is a CEO and Physical Therapist, a self-insured owner of Spooner Physical Therapy with 22 locations, and founder of Spooner MSD Solutions. Tim is on the front lines fighting for employers to receive the best care, at the best price for their employees. As both a buyer and provider of healthcare, Tim is in a unique position to understand the obstacles many employers face when it comes to medical overspend.
Listen to this episode of The Executive Innovation Show Podcast as we discuss:
- Overnight, healthcare executives had to detect and comprehend how to keep patients safe during this Coronavirus pandemic. From virtual payments to virtual care, the healthcare industry had to adapt. Tim Spooner describes their strategic moves across locations to keep patients out of the waiting room and ER.
- There are a lot of lessons learned from COVID and new gameplans to be strategized. In a post-COVID world, do we bring everything back within the four walls or do we continue with virtual care? Is telehealth for physical therapy here to stay? What does Tim Spooner think? Listen to his answer here.
- Are seniors able to adapt to telehealth? Carrie Chitsey and Tim Spooner provide examples of the positive outcomes they’ve seen within the senior community and virtual health.
- What is a musculoskeletal disorder and did you know that it affects four out of five people that are walking around every day? Tim Spooner details how they are working to care for patients before they need surgery.
- While MSD patients are normally perceived as seniors or blue-collar workers, this is not always the case. What shifts are being seen between the younger and older generations regarding treatment?
- 85% to 90% of musculoskeletal disorders can be treated with conservative care, but why aren’t they? At times, patients can delay treatment until it becomes worse - leading to the prescription of opioids and possibly addiction. Can we stop some of the trickle effects of opioid addiction with proactive physical therapy?
- As always we ask, what is keeping Tim Spooner up at night? Find out by listening to the podcast.
Learn more about how Tim Spooner and Spooner Physical Therapy help people achieve health through movement here.
Have you watched our recent webinar? One Touch Telehealth’s on-demand telehealth webinar, “COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical” is now available here.
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Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. During today’s topic, Carrie Chitsey talks about how telemedicine improves the quality of care for patients.
Improve Access to Care for Chronic Care Patients
As we look at a post COVID world, how has telehealth improved the quality of care for patients? With forced telehealth adoption of both patients and physicians, this has really shed a light on access to care for those who live in rural demographics, FQHCs, and population health who may have not had access to care previously. With COVID, and the effort to keep patients safe, this prompted Medicare and Medicaid to unlock codes and make care more accessible while keeping patients at home and safe.
Improving Patient Quality of Care with Telehealth
Now, you see specialty providers who have moved to 80 to 90% telemedicine. Telehealth has allowed physicians to continue care for existing patients and the most vulnerable. How do we keep patients out of the hospital and reduce hospital admissions during COVID? When you look at the quality of care for high risk patients that have chronic care, whether that’s cardiology, nephrology, pulmonology or even oncology, telehealth helps keep them at home.
This has also led to more touch points with patients, whether in a dialysis center or cancer center. Physicians and providers who would normally only see these patients once a month or once a quarter are being more proactive. Proactive care for the patients population that have chronic conditions are now hearing more from their doctors during COVID.
Save Patients and Providers Time
With the average telemedicine program appointment being only 4 to 7 minutes, more touch points are now available. The average patient spends two hours and 15 minutes going to an in-person appointment, but only spends five minutes with the provider. With telemedicine, you are able to free up providers time. Instead of going room to room they are able to still provide patient care in real time.
Building Proactive Relationships with ProvidersLastly, when you look at populations who use the ER as their primary care such as population or Medicaid patients, telehealth allows them to establish a relationship with a primary care provider. So now, they can use telehealth and see their primary care provider with a more proactive approach instead of reactive. This not only improves quality of care but also reduces healthcare costs.
You can see the benefits of telehealth services on many fronts from not only chronic care patients but also behavioral health, primary care and much more. Telemedicine paves the way for the improvement in quality of care across the industry.
Watch the on-demand webinar "COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical" and listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.
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Welcome to today's Knowledge Knugget, as a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, and game-changing ideas, best practices, and tips. During this week's segment, Justin Knott, President of Intrepy Marketing answers the question - how to market your telemedicine solution.
How to Market Your Telemedicine Solution So you've picked a telemedicine software, which almost every practice has at this point. If you haven't, you need to get on that very quickly, so you can open your digital doors and start seeing patients again.
As a healthcare marketing agency these tips have been really effective, helping practices adapt to the technology, increase patient retention, start seeing more patients, and scale their telemedicine visits.
Tip #1 - Place an Announcement on Your Website
It's super easy, but surprisingly people are just still not doing it is you got to get the information up on your practice website. Easy enough again, get it up on your website. So once you've chosen a telemedicine provider, you want to make sure that you have COVID related information that you can deliver to your patients on your website.
Tip #2 - Communicate. Communicate. Communicate.
Assume your patients know nothing. They don't know that you're open. They don't know how to do telemedicine because oftentimes that is true. So leverage your social media platforms to put out a series of posts about how you're handling COVID, the fact that you are offering telemedicine, and how they can book appointments.
Tip # 3 - Online Appointment Booking
Some EMRs out there offer it and you can iFrame it on your website. There's also a lot of HIPAA compliant online appointment booking, softwares that you can integrate. It's just going to make things a whole lot easier when people get on your website to go ahead and book an appointment and receive the information about telemedicine and see you.
Tip #4 - Text Messaging to Reduce No Show Rates
Next up, Justin Knott recommends that you have text messaging capabilities for a couple of different reasons. And again, your EMR may provide it. If not, I would recommend finding a solution for it.
Tip #5 - Simplicity is Key!
When looking for a telemedicine provider, make sure you have one that limits the amount of steps required to get them on there. The more likely it is for human error to be involved, which you really want to avoid. Otherwise you're spending more time tech in troubleshooting than you are actually on the point of care for your patients, which is what this is all about.
Pro Tips
Justin recommends making sure that you have some type of backup telemedicine option and FaceTime or Skype for business. Something like that can be a really easy backup in the event of latency or downtime because telemedicine platforms are being stretched a little bit more than they ever have to say the least.
That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.
Watch the on demand webinar "COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical" and listen to the healthcare podcasts where we talk about all the use cases for telehealth.
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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host Carrie Chitsey, with Becky Brown and Rebecca Werner. For #MentalHealthAwarenessMonth, listen to Mental Health COVID: Behind the Front Lines – Seniors & First Responders.
Becky Brown, LCSW, SUDC has been working with Valley Behavioral Health since 1997 in various capacities, including both clinical and operational. She is now the Chief Operating Officer and has used her expertise to support the operations team and the continued growth of the company as the healthcare landscape continues to rapidly change.
Rebecca Werner is the Chief of Operations for Whitemarsh Community Ambulance Association (WCAA), the primary 911 Advanced Life Support (ALS) ambulance serving Whitemarsh Township in Montgomery County Pennsylvania.
Listen to this episode of The Executive Innovation Show Podcast as we discuss:
- The mental health crisis has risen with the recent COVID pandemic. We talk with Becky Brown, the COO of Valley Behavioral Health, about what the past two months have looked like. Has she seen any changes in mental health? And what demographics are being largely affected? Becky states that their behavioral health organization has had to pivot heavily to telehealth services.
- Listen as Becky Brown states the steps Valley Behavioral Health is taking to look after it’s senior population. How can you extend the reach of behavioral health during isolation?
- With the new requirement of a telepsych evaluation as a senior patient comes into a facility, what is Becky Brown’s prediction on the future of mental health post-COVID for seniors?
- Post-COVID, will we see a hybrid model/blended model of in-person visits and telehealth appointments? Will we see a surge in creativity on how to care for patients?
- Listen as Rebecca Werner, Chief of Operations for Whitemarsh Community Ambulance Association, talks about being on the front lines of COVID as a first responder and how life has changed for them.
- While on the front lines, first responders still have a family at home. How do they deal with the thought of potentially bringing COVID home with them and manage that anxiety?
- “Life as we know it has changed.” Rebecca Werner describes the daily changes that have happened since COVID.
- Mental health for first responders is huge. How do you keep employees' mental health a priority post-COVID? Carrie and Rebecca discuss the advantages of peer-to-peer support and the benefits it will have for EMTs post-COVID.
- Rebecca Werner details the importance of talking about mental health issues. How do we rid the stigma?
- As always, we ask Becky and Rebecca, what’s keeping them up at night. Hear their answers on the podcast.
Stay up to date with Becky Brown and Valley Cares by checking out their e-therapy solutions.
Keep up with Rebecca Werner, the Chief of Operations for Whitemarsh Community Ambulance Association (WCAA).
Learn more about One Touch Telehealth and how telehealth can be beneficial for mental health during COVID-19. Download the “Telemental Health and Its Impact on the Future of Behavioral Health" White Paper.
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Welcome to today's special edition Knowledge Knugget during Mental Health Awareness Month. During this week's segment, Carrie Chitsey answers the questions, what is telepsychiatry and why is there a rising demand pre and post COVID.
What is Telepsychiatry?
Telepsychiatry is normally referred to when talking about the psychiatric assessment and/or evaluation of a patient via telehealth. This can be in the form of a psychiatrist to the patient, regardless of the location.
It can also be referred to the psychiatry consultation in regards to medication management, either prescribing medication or ongoing the continuum of care.
You may have also heard it being referred to as provider to provider. We are seeing more and more where you have a facility, primary care physician, or an ER doctor that is doing consultations with psychiatry or a telepsych consult.
Where is The Need for Telepsychiatry?
With the shortage of rural access to mental health, there's been an increase in the need for telepsychiatry in:
- Skilled Nursing Facilities
- Long-Term Care
- Senior Living Facilities
- Clinics
- Youth Mental Health
- Hospital Systems
Youth Mental Health
As we look at youth, child protective services, and the foster care system, there is a growing need for telepsychiatry. With this vulnerable population, psych evaluations need to be done in a very timely fashion, 24 to 48 hours. The problem that arises is that it is very hard to transport youth and get to them, they need to be with a case manager or social worker. So to be able to do that remotely for mental health needs during COVID, this has increased dramatically.
What Are The Benefits of Telepsychiatry?
Improve Access to Care
For rural areas where time is a sensitivity and there's a shortage, it will allow mental health care to be done remotely. This could be psych evaluations, assessments, and/or appointments . This will also give the psychiatrist a broader reach. By cutting down driving time.
Reduce Admissions to ER
It is critical to have instant access to care to reduce the need for ER admissions. With the shortages right now in the US, being able to get HIPAA compliant evaluations done instantaneously through telepsychiatry will truly play a role in accomplishing that.
Ongoing Continuum of Care
When talking about medication management, ongoing care, and moving away from site evaluations to therapy and medication, telepsych can play a huge role in a patient's treatment plan. By being part of that continuum of care, this can reduce no show rates, readmission, and relapse rates.
That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.
Download our latest mental health white paper "Telemental Health & The Impact on the Future of Behavioral Health" and listen to the healthcare podcasts where we talk about all the use cases for telehealth.
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Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, and game-changing ideas, best practices, and tips. During today’s topic, Dr. Shikha Jain, MD talks about how telehealth is being used in oncology during COVID-19.
Dr. Shikha Jain, MD is an assistant professor of medicine in the Division of Hematology and Oncology and the physician director of social media and communication at the Rush University Cancer Center.
Dr. Shikha Jain, MD goes through some great use cases that they're doing during COVID and really what is the future of telehealth for cancer care post-pandemic.
As we look at this patient population who's highly prone with low immune systems, it really is critical to keep them at home. We should use telehealth as follow-ups to their chemo, to the radiation. Allowing the oncologist to be able to prioritize who they actually need to physically see and who they need to be touching base with.
There are two sides to this. There's the preventative testing, which has been kind of put on hold during COVID. Then there are actual cancer patients who are going through the process of chemoradiation that oncologists really are keeping a very close eye on this patient population.
How Has COVID-19 Impacted Cancer Care Across The Country?
We have found that COVID-19 is a very easily transmissible disease, meaning it's very easy to pass between people, even in some people who don't have any symptoms. And so the challenge for Dr. Jain’s cancer patients has been how to continue their treatment without putting them at unnecessary risk. Providers are doing what they can without exposing them to potential patients who do have coronavirus.
Practices across the country have done a variety of things in order to help prevent the spread and protect our patients. One thing that has been done pretty much globally at this point in the United States is telemedicine. So many patients who don't need to be physically seen are able to access their physicians and their care teams over the phone and through video visits.
Telehealth has been found to be very effective because patients are able to have a clinic visit when they don't necessarily need to come in. This way they won't have to visit the hospital or the clinic and be unnecessarily exposed. Patients seem to enjoy this type of visit because they're able to do it from their own home.
Has Cancer Care Become More Personalized?
One thing that has happened with COVID-19 is cancer care has become even more personalized. we have found that the patients who really need to be seen are actually coming in to be seen. Those who may benefit from televisits will also be using the benefit of telehealth in the future.
It is likely that telemedicine will continue to be incorporated in cancer care and that is hopefully one silver lining and one positive that comes out of this global pandemic. We will be able to incorporate these more convenient ways of seeing patients and providing patient care in the future.
Learn more about One Touch Telehealth and how telehealth can help providers improve quality care for oncology patients. Register for the “COVID Telehealth Adoption: Why Simple Patient & Physician Experience is Critical” webinar here.
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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, host Carrie Chitsey talks with Dr. Tim Ihrig and Kim Kuebler.
Timothy Ihrig, M.D., M.A. is Chief Medical Officer at Crossroads Hospice and Palliative Care. He is the founder and CEO of Ihrig MD & Associates.
Dr. Kim Kuebler is the Founder and Director of the Multiple Chronic Conditions Resource Center, highlighted by the U.S. Dept of Health and Human Services for providing interdisciplinary resources to improve care for the largest and fastest-growing U.S. patient populations.
Listen to this episode of The Executive Innovation Show Podcast as we discuss:
- Today we talk with two doctors who are on the front lines of palliative and hospice care, Dr. Tim Ihrig and Dr. Kim Kuebler. With more seniors looking to age at home, how has this changed the industry? Listen to this in-depth conversation about the future of palliative care and how virtual care is making a huge impact.
- Should we be thinking about the end of life palliative and hospice care as separate or the same? What’s the difference?
- Listen as Dr. Tim Ihrig of Crossroads Hospice and Palliative Care details his sentiments on “stealing hope” from patients.
- Are we selling false dreams to patients? How can doctors do a better job of helping a patient receive a higher quality of life other than aggressive treatments that will hinder their ability to live?
- What question should doctors be asking to make sure that the patient has a good quality of life? Dr. Ihrig states that “We should stop focusing so much on that endpoint and shift it and say, how do you want to live?".
- He expresses that we should be moving away from healthcare reform and talk about how we can reform care. Dr. Ihrig believes that it starts with honest conversations, empowering people to ask questions, shifting the narrative.
- Dr. Kim Kuebler has worked both on the chronic disease and pain management sides of healthcare. How does pain management fit in with palliative care? She breaks down some insightful statistics about chronic pain management across the country today.
- What is the difference between palliative care and hospice care?
- Should palliative care start when the patient has been diagnosed with a chronic disease?
- Can technology help transform pain management programs in the future? How can primary care physicians implement remote monitoring plans with technology like telehealth that helps decrease overall health care costs and improve patient care?
- As more patients get access to their health information, how is the conversation changing with their doctors?
- As always, we ask these healthcare executives what is keeping them up at night. Listen to their answers here.
Keep up with Dr. Tim Ihrig by connecting on LinkedIn.
Get more resources on pain management from Dr. Kim Klueber and Multiple Chronic Conditions Resource Center.
Learn more about One Touch Telehealth and how telehealth can help providers improve access to care for patients with chronic conditions. Download our “What Is Telehealth?" White Paper to learn more.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, with Chantell Preston.
Chantell Preston is the Chief Executive Officer and a founding partner of Facilities Management Group who operates multiple freestanding emergency rooms and hospitals located in Texas and Nevada. Chantell is also an avid investor in technology based healthcare companies as well as a Lead Partner for The Active Aging and Longevity Fund for Portfolia Venture Capital.
Listen to this episode of The Executive Innovation Show Podcast as we discuss:
- How has the coronavirus shifted ERs around the country to not only keep patients safe but also their employees? Listen as Chantell Preston details the steps taken to transform the ER from brick and mortar to adding telehealth for virtual care. While COVID-19 has led to an increase in emergency room visits, Preston reminds us that other patients will still have emergencies. How can your ER accommodate these patients and reduce the potential exposure to the virus?
- Are you letting the community know that your doors are still open? With a rise in patients not wanting to come into waiting rooms where potential COVID-19 patients could be, how do you sustain the business? Listen to Chantell Prestons’ talk about ways to supplement the walk in traffic.
- What are executives going to be thinking in the future, post-COVID-19, about virtual visits and telehealth? With such a shakeup to everyday life, how will this change the way healthcare executives think about physical locations and expanding beyond the four walls of a hospital?
- One big change in healthcare we will see post-coronavirus is innovation. Chantell believes healthcare executives will take a look at technology and how it will help us prepare for the future. She states that we will see more proactive healthcare versus reactive healthcare.
- Some healthcare systems and companies will be laying off employees and reevaluating their business plans for the future. As an avid investor and lead partner in Portfolia Venture Capital , does Chantell Preston’s healthcare investment strategy change? Listen as Carrie and Chantell talk about the necessities a healthcare company will need to succeed post COVID.
- Chantell Preston details what other physicians and healthcare CEOs can do to keep their business afloat and keep their staff and patients safe. From efficiency to looking at other sources of revenue, she gives her advice here.
- As always, we ask Chantell what’s keeping her up at night.
Keep up with Chantell Preston as she makes waves through healthcare by connecting with her on LinkedIn.
Learn more about One Touch Telehealth and how telehealth can help your ER or urgent care provide virtual care through telehealth keeping employees and patients safe. Download our “What Is Telehealth?" White Paper to learn more.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, with Dr. Brian Bluth (Bluth Medical Associates, LLC).
Dr. Brian Bluth is trained and board-certified in family medicine. He is the owner and sole-practitioner in private practice since 2009 in rural Oklahoma. He gained interest in rural medicine while in residency in Des Moines Iowa. He especially loved the aspect of full-spectrum medicine the rural setting allows for, including traditional outpatient care, inpatient care, ER coverage, Obstetrics, pediatrics, geriatrics including nursing home director, and surgical procedures including colonoscopy, EGD and laparoscopic surgeries.
Listen to this episode of The Executive Innovation Show Podcast as we discuss:
- As the Coronavirus becomes more widespread across the country, we talk with Dr. Brian Bluth, a family medicine doctor, about the changes he's seen across the healthcare ecosystem this past week and a half. With the emergence of COVID-19, more practices are seeking to utilize telehealth for virtual visits.
- Dr. Bluth talks about how previously they hadn't used telemedicine in a major fashion but now it has become 70 to 80% of their appointments. Telehealth appointments have become a necessity for patients, nurses, and doctors to keep them safe from the potential spread of the virus.
- While people around the country are being placed on Stay-At-Home orders, they still need their medications and check-ups. Seniors will need the help, management, and medical care direction that home health provides. As an at-risk population to the coronavirus, telehealth is needed to provide proper care.
- As the cancellation of appointments mounts, revenue is being lost. For practices that had telehealth or telemedicine on the roadmap for the future, they are now looking to implement it instantly. Hear Dr. Bluth talk about what providers need to be doing in this time to reduce cancellations and increase revenue?
- Since Dr. Brian Bluth and staff had a telehealth platform in place, moving to virtual appointments was more seamless than those practices implementing telehealth for the first time. Listen as Dr. Bluth details what your practice needs to do to set up procedures and a system to accommodate potential coronavirus patients.
- CMS has lifted restrictions on HIPAA compliance to allow things like Zoom, FaceTime and other video tools during this crisis. Should providers and physicians of small and mid-sized practices avoid previous HIPAA compliant standards now? Hear Dr. Bluth's advice on using tools like FaceTime.
- "It's not just the encryption of the video, but it's the encryption of the information." Carrie and Dr. Bluth talk about why even in this time of crisis, it's important to be HIPAA compliant not only the video but also the information of the patient.
- How will this change in telehealth affect healthcare long term? As more patients and doctors begin using telehealth and seeing a spike in satisfaction, telehealth will be here to stay.
How is Dr. Brian Bluth making sure his community gets the care they need? Visit his website to find out.
Learn more about One Touch Telehealth and how telehealth can help your practice provide better patient care via our “What Is Telehealth?" White Paper.
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s about all things healthcare! We dive deeper into their healthcare preferences for PCPs, how they like to be communicated with and more.
Listen to “Understanding Gen Z: Healthcare Preferences (Part 3)” as we discuss the following:
- A lot is going on in healthcare right now. There has been a noticeable shift from going to your primary doctor with more urgent care and retail clinics popping up. You can even go to your local pharmacy to be seen for a cold, sinus issues, etc. And now with healthcare technology like telehealth being accepted by private insurance, the landscape has truly changed.
- What is Gen Z’s preference for seeing a doctor for minor ailments such as the cold or flu? Would they rather make an appointment with their local doctor and go to them? Or would they rather run into a retail clinic? Listen to their answers here. Are you losing patients to consumer-facing telehealth companies?
- Where does these Gen Zs' relationship stand with primary care physicians? Do they have one? We talk with these Austin, Texas Gen Zers and they discuss what they are looking for in a PCP. As digital natives, they are looking for online patient scheduling to telehealth.
- During the live in-person recording, we discuss the healthcare preferences of Gen Z when it comes to after-hours. If given the option, they would rather communicate via telehealth with their PCP then going to local retail clinics and third-party apps.
- What does Gen Z think about mental health? How should it be taught to students? Who should be the one guiding them on things like depression, anxiety, and dealing with suicidal thoughts? As a generation directly caught in the social media highlight reel era, how are they seeing mental health being handled?
- Are schools teaching mental health to Generation Z students in the right way? Listen as we discuss how they feel. “I feel like if the school were to [teach about mental health], they themselves need to get educated.” How can we bridge the mental health condition education gap?
- How can we understand Gen Z’s preferences for therapists? Is there too much of a stigma behind going to see a mental health professional? We get their sentiments on peer-to-peer video counseling.
- Dive deeper into their thought process when it comes to peer-to-peer video support. How would they like to start the communication channel? Listen as they describe their ability to identify bots for real people.
That brings us to the end of this awesome three-part series, ``Understanding Gen Z.” Take a listen to both part one (Communication and Hiring) and part two (Banking)! Subscribe to the podcast now.
Download our playbook where we define "What is Telehealth?". We’ll cover use cases, benefits, top implementation areas and why Telehealth is NOT video conferencing. Learn why you need to implement to not lose any Gen Z patients.
A special thanks to Anderson High School.
Support the show (http://www.helpinghumans.care)
Read the Blog Here
Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic is one you’ve seen all over the news, the coronavirus.
We have gotten tons of requests and it has truly been a floodgate in the telehealth business since Trump’s 8.3 Billion bill that was passed on Friday. This bill lifts the previous telehealth restrictions in Medicare for the Coronavirus. Everyone is going full-court press and trying to figure out how to keep seniors at home and safe in lieu of coming into the ER, clinics and to doctor’s offices waiting rooms.
So what does that mean? As you know there have been a lot of positive changes for the telehealth reimbursement in 2019 with payer support. In addition, to Medicare Advantage that went into effect in January of 2020. But what does that mean with these new restrictions lifted?
If you are a practice group, hospital, clinic and you’re serving senior patients in nursing homes, skilled nursing facilities, OR with chronic care conditions, you need to have a telehealth solution in place. By doing those routine appointments via telehealth, you are keeping these folks and others safe and at home.
In addition, people that don’t want to go into the ER or urgent care to try and limit their exposure. There's been a huge surge in consumer-facing telehealth and telehealth in general. Obviously, if someone has symptoms of the Coronavirus, you’re not going to be able to do those tests through telehealth but you can use telehealth to determine who needs to come in and who doesn’t.
Looking at the appointment types that you have today, such as people who have had surgeries that need to do a post-surgical follow up that are high risk because of infection and wound care. If you are a practice, a hospital or clinic and telehealth has been on your roadmap, with these restrictions lifted, this has opened up the ability to reach this patient safely and at home.
So if your business on the healthcare side is being affected by a surge of people coming in and having symptoms but also normal patient interactions, you need to think about how not to cancel those appointments.
If you have any questions on what that means to your healthcare organization with those Medicare restrictions being lifted or the billable codes that are available today, we are here to help.
Stay tuned to the Knowledge Knugget of The Executive Innovation Show. every Thursday as we provide more detail and answer the questions you may be having. We’ll continue to update on the Medicare restrictions lifted on our social channels so be sure to follow us on Twitter and LinkedIn. You’ve seen a lot of officials from the American Hospital Association, American Telehealth Association and as well as President Trump promoting telehealth.
Download our playbook where we define "What is Telehealth?". We’ll cover use cases, benefits, top implementation areas and why Telehealth is NOT video conferencing. This white paper will be useful to you or someone on your team if you like others trying to figure out telehealth for the Coronavirus quickly.
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s about all things banking! What are these Gen Z’s banking preferences and what are they truly looking for in a banking relationship?
Listen to “Understanding Gen Z: Banking Preferences (Part 2)” as we discuss the following:
- We kick off the show by understanding these Gen Zs’ banking preferences and why. We get answers on when they first got their checking accounts and debit cards. Do they prefer big traditional banks or would they rather use a community bank or a local credit union?
- What draws Gen Zs to become bank customers? While a mobile app is table stakes across the industry what other technologies does this generation find necessary? Listen to find out what your bank needs to have to attract these Gen Z customers.
- Security is a huge factor for these Gen Zers. One of the buzzwords with their mobile banking and personal finances was Face ID. Learn how this security feature plays into their decision making with financial institutions.
- As bank branches continue to close down, we get to the root of the problem. Gen Z isn’t visiting the branch as often anymore. When was the last time they stepped into the branch? Why aren’t branch visits a necessity for these young consumers vs. other generations?
- Growing up with the power of the internet, members of Gen Z are searching for authenticity! When searching for financial advice on investing, they want unbiased opinions. Do they trust big banks or do they believe they have their own “secret agenda”?
- Skipping the branch and using in-app features to apply for financial services such as car loans are becoming the new norm. How will banks still keep the trust of customers without their visits to the branch?
- What’s the deal with 1-800 numbers? How is this generation utilizing them or are they even using them at all? Do they prefer a call center or branch when they need to talk to someone?
This is part two of our three-part series, “Understanding Gen Z”. Subscribe to the podcast now to get notified for part 3, where we’ll talk about healthcare next week.
To learn more on The Future of Banking, Virtual Banking Beyond Four Walls, download our latest White Paper or watch our webinar on demand.
A special thanks to Anderson High School for allowing the students to participate.
Support the show (http://www.helpinghumans.care)
Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Carol Ermis.
Carol Ermis is the Revenue Cycle Director for Orthopaedic Specialist of Austin in Austin, Texas. She has worked in the field of medical billing and coding for 20 years with the last 14 years being dedicated to the revenue cycle of orthopedic surgery.
Hear her answers to the following questions:
What are the patient types that make the most sense to use telehealth for consultations in orthopedics?
It makes sense to use telehealth for patients who live far away from the office and patients who live in rural areas where there's often a shortage of specialists. It may also make sense for patients who live out of the state or for patients who don't have transportation available to them to come to the office.
Patients who are in a nursing home or who have been admitted to the hospital and can't medically be safely or easily transported to the office.
What appointment types in orthopedics do not require a physical exam and can they be converted to telehealth to free up waiting rooms?
Surgical follow-ups, wound checks that don't require a suture removal or staple removal can be done via telehealth.
Also, appointments that are basically the doctor delivering diagnostic information to the patient. So if the patient has had an MRI or a CT scan done and the doctor has reviewed the films and is delivering information to the patient about their diagnosis, about their treatment options and answering the patient's questions.
What are the most common billable codes in orthopedics with the GT modifier for telehealth?
Right now, most commercial payers will cover telemedicine visit services and they're advising healthcare providers to bill an evaluation and management code for telemedicine appointments. That's 99201 - 99205 which is your standard outpatient office visit codes for new or established patients.
Ask which specific billing codes you should use and whether they recognize the GT modifier. If they have a published policy about their coverage of telemedicine, review it before you call and be armed with that information about their coverage policies when you contact them.
That has been today's Knowledge Knugget with Carol Ermis. If you have any additional questions, you can find her on LinkedIn.
That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.
Download our playbook where we define "What is Telehealth?". We go over top implementation areas for telehealth such as post and pre-surgery consults in orthopedics. We also layout the top benefits of telehealth and even more use cases.
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews and One Touch Video Chat. During this podcast, the host, Carrie Chitsey, has a round table with five Generation Z students from Anderson High School, here in Austin, Texas to hear directly from these Gen Z’s how they like to communicate, think about college and what they are looking for in an employer.
Listen to “Understanding Gen Z: Communication and Hiring Trends (Part 1)” as we discuss the following:
- During our live studio recording, we ask these Gen Zs about their communication preferences, how they use the internet and mobile phone today. Do they prefer to download apps for one time use or just visit the mobile website? With storage space on their cell phones being a premium, does every companies' app get a download?
- When did they get their first cell phones? At a much younger age than you or I, our teen guests discuss the grade they got their first phone and why.
- Listen to the podcast as we discover if this generation prefers a text, call or FaceTime? From video homework help to maintaining relationships from far distances, hear just how Gen Z is making the most of video calls.
- Are college gap years the new normal for this younger generation? We discuss the next steps for these upperclassmen. Is a college degree still seen as the end goal? After seeing millennials strapped with debt, it’s something Gen Z is thinking about even more. Hear their sentiments on college and the factors that play into the next steps of their lives.
- How are job boards looked at by Gen Z? Do they find them helpful or daunting? Is there a disconnect between experience needed and the current experience gained by this young generation?
- What is this generation looking for in a job? Is it culture, company values, career path advancement or pay? Their answers differ from Millennial generations. Find out how by listening.
This is part one of our three-part series, “Understanding Gen Z”. Subscribe to the podcast now to get notified for parts 2 and 3, where we’ll talk banking and healthcare for the next two weeks.
Download the White Paper, “Reach & Recruit a Passive Front-Line Talent Pool” to learn more about how you can connect to the next generation’s top talent.
A special thanks to Anderson High School for allowing the students to participate.
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Richard Harris.
Dr. Richard Harris is the Founder of Great Health and Wellness, a personalized medicine company in Houston, Texas. He is both a physician and a pharmacist.
Today he is going to talk about how you can extend telepharmacy into the home, the future role of the pharmacist and how to improve health through prescription adherence. Lastly, we’ll be talking about genetics testing. Is this telehealth service of telegenetics best staffed by physicians or by pharmacists?
What role can pharmacists play in patients’ supplements and diet?
Dr. Harris believes that pharmacists can play an extremely large role in this area and that will allow them to practice at the top of their license. Hear what else he has to say by listening.
How can pharmacists extend the services to the home with telepharmacy?
A big way the pharmacist can extend services to home with telepharmacy is adherence to medications and side effects. We know that in the real world there's about a 50 to 60% medication adherence rate, but we estimate that in order to be successful, therapy needs to be around 80% adherent. So pharmacists, by doing checkups in the home through telepharmacy could ensure adherence rates and better optimization and outcomes to therapy.
Pharmacists can also do health coaching, where they're walking people through other things associated with that disease state and they can also provide direct patient care through telepharmacy.
Whose role is it to help patients better understand genetic testing and patient outcomes?
As an internal medicine physician, a lot of Dr. Harris’ colleagues are not very interested in this subject at all, which he feels is a shame because genetic testing, a new neutral genomic testing can really be a game-changer for someone's chronic conditions or for preventative states.
He thinks the pharmacist can take a very proactive role in this area to offer these services in the clinic and be taught how to provide high-quality information about Nutrigenomix in genetic testing. And then at the same time recommend high-quality GMP supplements.
He also states that pharmacists have a better understanding of general physiology because he has gone through both trainings as a pharmacist and a physician.
That has been today's Knowledge Knugget with Dr. Richard Harris. I hope you found the information informative and helpful. You can follow him on Instagram and Twitter or his podcast, The Strive For Great Health.
That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.
Download our playbook where we define "What is Telehealth?". We go over specialty areas such as telepharmacy and telegenetics. This playbook is packed with useful information for you to consume. Get it here.
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, the host, Carrie Chitsey, talks with Dr. Sina Haeri and Dr. Annelise Swigert.
Dr. Sina Haeri is board-certified in maternal-fetal medicine and obstetrics and gynecology and served as a surgeon in the U.S. Army, currently working with Access Physicians,
Dr. Annelise Skor Swigert is a board-certified Ob/Gyn. She is a leader, both locally and nationally, in women’s health care initiatives. She is currently the CEO of Premier Ob/Gyn of MN.
Listen to “Virtual Primary Care in Women's Health” as we discuss the following:
- In this podcast, we talk about all things women’s health. What are these physicians seeing on the front lines in women’s health? Listen as Carrie Chitsey, Dr. Sina Haeri, and Dr. Annelise Swigert discuss how women’s health has changed over the past few years from communication preferences to certain generational changes.
- Dr. Sina Haeri talks about today’s generational patient. From being more “tech-savvy” and showing less loyalty to an OB/GYN to self-empowerment.
- Dr. Annelise Swigert is also seeing that Millennial patients are looking for technological advances from their healthcare providers. She details how customer experience plays a larger role in selection criteria for an OB/GYN and/or primary care provider than loyalty.
- We are seeing more mergers and consolidation with big health systems of local practices. What top things should local OB/GYNs be thinking about to stay competitive and deepen relationships within their local community?
- Dr. Sina Haeri has been using virtual care in women's health and telehealth for some time now. Listen as he talks about how telehealth can improve work/life balance.
- How is AccessPhysicans reducing the maternal mortality rate in rural areas? Listen as Dr. Haeri explains how AccessPhysicians can cut down moms traveling out of rural areas to see a subspecialist to 3%. By improving access to care it will bring down maternal mortality.
- With the Millennial and Gen Z generations, are PCPs and OB/GYNs still as important as previous generations felt? The relationship with the physician will not be as solidified as in past generations.
- As Dr. Haeri highlights, telehealth is not meant for all appointment types and consultations. Listen as he and Dr. Swigert give insight on what they believe are good that can be done virtually in prenatal care, OBGYN and women’s health. From chronic disease management and contraceptive counseling hear other use cases these physicians feel that can be done virtually.
- Dr. Swigert details how telehealth can be huge for women’s mental health. With postpartum depression, virtual care should be a priority for your practice.
- As always, we ask these doctor’s “What’s keeping them up at night?”
- Want to learn more about AccessPhysicians? Click the link here.
Dr. Swigert is a women's health visionary, connect with her on LinkedIn.
Download our new white paper, "What is Telehealth?". Learn more about the benefits of telehealth, top implementation areas and how you can incorporate virtual primary care for women's health.
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Valentine Ugwu. He is going to talk about specific use cases of telemedicine in prenatal care.
Dr. Valentine Ugwu is an OBGYN -Full Fellow of American College of OBGYN’s (ACOG) and a Board-Certified Primary Care Physician. Also, he has a Master’s in Business Administration (MBA). His health care experience spans about 23-years.
Listen and or watch the Knowledge Knugget above as Dr. Valentine Ugwu answers the following questions discussing the benefits of telemedicine for prenatal care:
How can telemedicine in prenatal care help rural areas to have more frequent visits with patients?
Pregnancy should be a wonderful time for a mother and her unborn baby but can be challenging without the support and medical care needed as can be provided with prenatal care.
This becomes even more of a concern with the limited access to care that comes with the rural areas. It is no news that since 2010 to date, approximately 1 in 5 hospitals in rural communities across the country have closed due to limited funding, migrating population to urban areas amongst other issues. To get the access they must travel long distances in most circumstances. These issues of course impact this important population ”pregnant women” gravely as they are starved of care and become open to dire complications as their only options are showing up in the emergency room where most physicians are not trained to offer care to them and the only option is to have them “flown“ out of the facility.
Promoting telehealth will help ease these pressures as women can use their mobile devices to communicate with providers like myself for remote access to prenatal care.
Also teaching them to measure their weights, blood pressures, growth of their pregnancy with tape measurements, and listening to their baby’s heart using a device.
Of course, this is only applicable to pregnancies considered low risk (which is most pregnancies). High-risk pregnancies and low-risk pregnancies determined to have eventual concerns on virtual visits will warrant physical evaluations.
You work servicing the border and surrounding areas as a physician, how much windshield time do you spend per week or month driving to locations?
Given my passion for women’s health and rural medicine, I do work in the border environment and commit an average of 10-12 hours a week ensuring I travel to deliver care to my population.
If an average telemedicine prenatal care appointment is 4 to 7 mins, describe the benefits as a physician being in one location seeing more patients. (Video relationship and patient convenience, not missing appointments, compliance). What is most beneficial in your mind?
In my opinion patient inconvenience (Lack of transport to nearest facilities or finances) is one of the most challenging reasons for patient’s noncompliance with prenatal care. So, to be able to bridge this gap with telehealth has unquantifiable benefits. It does also help the physician reduce burnout with travel and the hazards of long-distance traveling when not needed.
Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.
Download our playbook where we define "What is Telehealth?".
Support the show (http://www.helpinghumans.care)
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Welcome to this week’s healthcare Knowledge Knugget! Today, we will be talking about the 10 Telemental Health Benefits and Use Cases. Watch the video to learn more about how people are using telemental health and some very specific uses cases?
Mental HealthHow can telemental health reduce those no show rates? It allows you to look at somebody that's coming in for therapy sessions once a week, whatever it may be and allowing them for certain times and appointment times to be able to do that through video telehealth.
Senior CareA lot of seniors are going through mental health issues and they don't know how to explain it. Being able to do video appointments in the comfort of their own home and talking to them about things like depression or anxiety from retiring or being in isolation.
Youth Mental HealthAttending an in-person youth mental health appointment is a double-edged sword. With telehealth technology and telemental technology being browser-based, the school doesn't have to buy any expensive hardware or software.
Foster CareChildren that are in foster care are on Medicaid and it's very hard given the guidelines of foster care for foster parents to be able to take off work or even get somebody to give the foster child a ride to mental health appointments.
Medicaid AccessThe last one in this bucket of youth is Medicaid access. Normally it is very hard to get a Medicaid appointment for mental health. If you're a mental health professional with a private practice and you're not taking Medicaid, you should look at the reimbursement, you might reconsider and it can help for youth and population health and even seniors.
Rural HealthThe next use case is rural health. There's a lot of shortage areas. And so reaching those rural areas where people are driving an hour and a half, two hours to appointments to rule in community hospitals for mental health, um, is as a big area.
Facilities Using Virtual CareSo a lot of your rural and community hospitals don't have enough mental health professionals on staff and they can't give people to live in those rural areas.
Psych EvaluationsThere's a lot of shortage of being able to get that immediate psych eval, whether it's a treatment facility and it's an admission that you needed, whether it's a foster care system, whether it's a rural community hospital, there's a large shortage in psych.
Follow-up AppointmentsWhether the patient is discharged from the hospital and you're putting it on the patient to then go find a mental health professional or your jotting down some names or giving a sheet to go get a mental health professional, there's a big breakage in that happening.
Treatment FacilitiesAll the telemental health that goes on in a substance abuse treatment facility daily, weekly, whether you're in 30, 60, 90-day rehab and you're getting discharged, you build this relationship with that mental health professional and now you're kind of out on your own.
Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.
Download our latest telemental white paper and listen to the healthcare podcasts where we talk about all the use cases for telehealth.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews. During this podcast, hear host, Carrie Chitsey, talk with Matt Revord of Potbelly Sandwich Works.
Matt Revord has been with Potbelly for 14 years in various roles including Chief Legal Officer and Chief People Officer.
Listen to “Filling Your Belly with Culture: In-Depth with Potbelly” as we discuss:
- Matt Revord gives us the breakdown of the very unique beginnings of Potbelly Sandwich Works. Did you know that it started as an antique store? Listen as we learn about the concept of Potbelly and its rise in popularity across the United States to becoming a publicly-traded company in 2013.
- Now operating in over 470 units in 34 states with over 7,000 employees, the question becomes “How do you maintain culture through growth?” Since being part of the Potbelly team in 2007 and now the Chief People Officer, Matt Revord gives his insight into the importance of company culture.
- Potbelly Sandwich Works is known for having awesome employees. Has maintaining culture through growth been a critical success factor to their scale? Matt maps out how the importance of company culture started and has evolved over the years with new executive team members.
- What are some of the things that define Potbelly’s culture? Allowing employees to maintain their own unique sense of style. Who doesn’t want to wear tye-dye t-shirts over uniforms? Hear about the tribal knowledge that grew with each new store.
- What is a culture statement? Does your company really need one? Listen to why the new CEO, Aylwin Lewis, requested one from Matt. This led to the creation of “The Potbelly Advantage”. Did this help cement the importance of company culture and create a daily reminder for their teams?
- When a company grows how do you maintain culture through growth? Is it from the top down? Matt Revord talks about how strong CEO leadership and commitment to culture allows Potbelly to be successful, with lower turnover rates and higher customer satisfaction scores.
- How has Potbelly stood out against the clutter in a low unemployment market?
- As a Chief People Officer, how has Matt been able to keep things consistent on the talent acquisition side find the culture fit in recruiting new employees? He gives his tips on recruiting for culture fit and maintaining culture through growth in recruiting across many geographies.
- Matt admits that they may be losing great candidates due to their interview process. He explains why he’s okay with that. With an estimate of the cost of losing an hourly employee between two and four thousand dollars and a manager $12-15,000, he encourages his manager to look for quality, not quantity. While today’s generations are looking for speed to hire, employers have to maintain their quality in the interview process.
- With Gen Z being the majority in the hospitality job demographics, what trends has Matt Revord seen in hiring? They’ve moved to video training and seeing significantly better success with GenZ’s.
- It’s time for a game! Carrie and Matt play “Word Association”. Hear Matt’s first word that comes to mind for all kinds of fun HR terminology.
- What’s Matt’s go to Potbelly sandwich? And hear about their new sandwich, the BLTA.
- Matt answers our favorite question – “What keeps you up at night?”.
Download the White Paper, “Reach & Recruit a Passive Front-Line Talent Pool” to learn more about how to recruit and hire for culture fit.
Support the show (http://www.helpinghumans.care)
Telehealth vs Telemedicine In this week's Knowledge Knugget we talk about telehealth vs telemedicine. It's a question that we get all the time. While the words are often used interchangeably, they are quite different.
Learn more about the following:
- What is Telemedicine?
- Historically, telemedicine is what you've heard for years. A lot of times it is referred to and you'll hear people say that they have telemedicine when it's just a phone, no video talking to a doctor.
- Telemedicine in Rural Areas
- People also refer to telemedicine that is facility to facility. You might have a rural hospital that has a telemedicine cart hooked up to a camera in a particular room used to connect with a specialty doctor in a larger location.
- With an accessibility issue in rural communities, telemedicine was typically used as the nomenclature of that.
- What is Telehealth?
- The term telehealth means something different than telemedicine. When you talk about telehealth, this is making it so patients can connect anywhere. This could mean the patient is at home, in their office, their car. It doesn't have to specifically be in a hospital connected to a telemedicine cart.
- Telehealth is truly the future, it's where things are headed. As a healthcare organization, you need to be thinking that, to acquire and retain your patients.
- It's an innovative healthcare technology that allows you to service patients after hours and on weekends and get that billable revenue. This can expand your business beyond the physical four walls.
- Whether you're a hospital or specialty doctors using it for followup, proactive care, and pre and post-operative appointments, it has to be telehealth. The home can be used as the originating site and it's simple and easy to use for the patient.
- Improving the Physician Experience with Telehealth
- While patient experience is critical for telehealth adoption, the physician experience is a key to telehealth adoption as well. A lot of the times you'll see telemedicine platforms sending your patients to download third-party applications. The physician becomes inundated with tech support questions rather than practicing medicine.
- Patients may be wasting valuable time. They may have to download an app or ask the doctor what code they have to enter or what link they have to go to. This puts the physician behind schedule for appointments held in the office.
Telehealth vs Telemedicine - Key Things to Consider
So as you look at telehealth vs telemedicine, there are key criteria that you need to consider.
- Scalability
- Patient Experience
- Physician Experience
- Telehealth Cost Effectiveness
If you're implementing telemedicine, you're going to be buying expensive hardware, software, medical carts at 90% more costs than a true browser-based telehealth solution. So if that's in your cards and you're trying to scale it, whether it's now or in the future, don't get into a situation where you're contemplating telehealth vs telemedicine. Our telehealth includes a browser-based solution.
Thanks for watching Coffee with Carrie on the difference of telehealth vs telemedicine. Download our latest white paper "Pros and Cons of Telehealth" and listen to the healthcare podcasts where we talk about all the use cases for telehealth.
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Eugene Spiritus, Co-Founder & Chief Medical Officer of SleepWatch by BodyMatter.
Dr. Eugene Spiritius is Co-Founder and Chief Medical Officer of SleepWatch by BodyMatter. He is a Pulmonary/ Critical Care specialist with over 20 years of practice. Recruited to serve as the first Chief Medical Officer at the University of California Irvine Medical Center he was responsible for Quality, Safety, Case Management, Infection Prevention, and Risk Management for 11 years.
Listen to “Using AI in Healthcare for Sleep Apnea & Insomnia” as we discuss the following:
- Did you know that we spend over 30% of our lives sleeping!? Over 50-70 Million Americans have a sleep disorder, this is a huge issue that doesn’t get talked about as often. In “Using AI in Healthcare for Sleep Apnea & Insomnia”, we talk with Dr. Eugene Spiritus about how sleep disorders have gotten lost in the healthcare system and healthcare technology can address the gap for better patient outcomes.
- How did Dr. Spiritus become so passionate about sleeping issues in the US? Listen as we talk about his background as a practicing physician to now leading a technology company. He explains that as a physician you can help one by one and with technology help the masses.
- With consumer healthcare rising through wearables to help things like diet, exercise, and mindfulness in real time, now consumers want to learn about their sleep health. Did you know that most primary care physicians have not been trained to address or treat sleep? Sleep labs have only been available since the 60s and 70s. Our grandparents use to get a solid 8-9 hours of sleep per night.
- Why has sleep gotten lost in the healthcare system? We talk with Dr. Spiritus about why doctors are giving out more and more sleeping pills. Are they the real answer to patient care?
- Are sleeping pills actually addictive? Are we just benefiting drug developers? What’s the verdict? Dr. Spiritus gives us a breakdown of the side effects of sleeping pills and why they don’t really give you the sleep you need.
- At BodyMatter, they are using AI in healthcare to understand why people aren’t sleeping well and the patterns that led to this. With data being collected via Apple Watch, how does AI use these predictive analytics to give patients better insights into what is driving their good and bad sleep patterns? Listen as Dr. Spiritus dives deeper into the use of artificial intelligence for healthcare and how their sleeping app works. He describes how AI and machine learning is helping patients get more meaningful results.
- In consumer healthcare, where the public has access to data from artificial intelligence such as sleeping habits or even genomics, how does that affect the interactions with the physician?
- As we see AI technology in healthcare in other areas, how can you use data and connect it to humans (doctors and healthcare professionals) via technology like telehealth?
- We ask an ironic question for today’s podcast topic, “What’s keeping Dr. Spiritus up at night?”. Hear his answers on the podcast.
Are you looking for more information on your sleep health? Download the SleepWatch app!
Interested in more AI in healthcare podcasts? Be sure to check out “Creating Engaging Mobile Apps to Drive Virtual Care”!
Support the show (http://www.helpinghumans.care)
Read the blog here.
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth and Live Video Interviews.
During this podcast hear host, Carrie Chitsey, talk with Troy Keach, Vice President of Chief Human Resource Officer of HumanGood, and Lorenzo Ciacci, Chief Technology Officer at NurseGrid.
Troy Keach is the Vice President of Human Resources for HumanGood, the largest California provider and 6th largest senior care non-profit company in the US, operating in 7 states.
Lorenzo Ciacci is CTO of NurseGrid, a cloud based and mobile oriented service that does shift distribution and management for Nurses, Nurse Leadership. NurseGrid has 1.3M downloads in a community of 3M nurses Nationwide.
Listen to “Nursing Your Headache: HR Challenges in Healthcare” as we discuss the following:
- One of the biggest HR challenges within healthcare today is the nursing staff shortage. With high competition in the space, we talk with Troy Keach and Lorenzo Ciacci about what they are doing and the best practices they have found to hiring nurses.
- With several different levels of nurses such as hospice, senior living and health systems, what areas in healthcare are having a difficult time hiring?
- What has he heard from current nursing students about what they are looking for? His answers might surprise you. Lorenzo Caicci talks about how expectations vs reality aren’t aligning for young nurses graduating today.
- As healthcare CHROs and CPOs around the country are running into this nursing staff shortage, what are some of the innovative practices regarding attracting and retaining talent? Listen to learn about the top innovative things you will be seeing over the next two years in this talent war for nurses.
- How much will technology play a role in healthcare recruitment? Troy Keach stresses the importance of using technology to communicate faster and reaching out via methods like text messaging. How quick is your speed to contact or speed to hire?
- With the one-click to apply to multiple jobs, it’s making it harder for healthcare recruiters to sift through job applicants who actually read your job description and wanted to apply?
- Lorenzo talks about the biggest challenges of scheduling historically for nurses. It has been manual and fragmented.
- Listen to Lorenzo as he talks about how NurseGrid solves scheduling headaches and increases retention for Chief Nursing Officers. Carrie asks Lorenzo to break down the pressures of covering all shifts, swapping schedules and how doing this ineffectively can burn out your best nurses.
- What innovative things are being done by Troy Keach? Listen as he talks about what HumanGood does to grow and retain talent from within through certification. Hear his best advice for other healthcare CHROs?
- As always, we ask Troy and Lorenzo what’s keeping them up at night.
Keep up with the innovation at HumanGood by following Troy Keach on LinkedIn.
Want to learn more about NurseGrid and the effort to solve scheduling headaches for Chief Nurse Officers? Click the link.
What innovative practices are you using to solve healthcare challenges in HR? Download our recent White Paper, “Reach and Recruit a Passive Front-Line Talent Pool”.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking and One Touch Video Chat.
During this podcast hear host, Carrie Chitsey, talk with Brett Wyss and Josh Pape.
Brett Wyss is the President and CEO of Integrity Bank & Trust. His banking passions include advocacy work with the Colorado Banker’s Association, FinTech innovation and providing multiple delivery channels to customers.
Josh Pape is the Executive Vice President & Chief Banking Officer at Citizens Bank of Edmond - the most innovative community bank in the country in 2019, according to The Independent Banker. Josh is a U.S. Air Force Veteran and the first male college graduate in his family.
Listen to “Innovative Ways to Find & Acquire New Customers in Community Banking” as we discuss:
- In a recent White Paper “Banking Beyond Four Walls”, One Touch Video Banking highlights the following data: Regional and community banks have 50% of the physical branches in the US but only 20% of the deposit growth while Big 3 Banks have 24% of the physical branches and 50% of new deposit openings. Listen as host, Carrie Chitsey talks with Brett Wyss and Josh Pape about how they think about this data. Does it mean the physical branch isn’t as important anymore or is it a bigger opportunity for community banks and credit unions to grab market share?
- Brett details his thoughts on the stat above. While the number is alarming, he talks about the opportunity and potential that community banks can have. Josh looks at both sides of the coin. He describes the resources that community banks have to gain back market share such as engagement with the local community, which big banks cannot do.
- What innovative things and out of the box ideas are these executives doing to acquire customers in their local markets? Josh at Citizens Bank of Edmond talks about the things they have done to build deeper relationships within their community such as festivals, co-working, and a 24-hour tellerless branch. What’s working for Brett at Integrity Bank & Trust? Hear the answer to the question, “How do I add additional value beyond a transaction?”.
- Josh walks us through why Citizens Bank of Edmond’s started a co-working space solving a problem of too much real estate and how it works. This innovative idea turned a cost center into a profit center. How did this create deeper relationships with business owners/entrepreneurs that got to know the bank outside of a typical banking relationship?
- How should community banks be thinking about fintech? What are the strengths of banks? Brett Wyss talks about a future where fintech and community banks work together. Hear his new innovative partnership in fintech.
- How will community banks extend the four walls of the branch to the customer with technologies like video banking? Where will be in 3 to 5 years?
- As always, we ask these banking executives what is keeping them up at night. Listen to their answers here.
Keep up with Josh Pape at Citizens Bank of Edmond. Learn why they were named as one of the most innovative banks by Independent Banker.
Follow Integrity Bank & Trust’s and Brett Wyss on LinkedIn.
To learn more about digital-first customer-center banking and Banking Beyond Four Walls, watch our latest webinar on-demand or download the latest White Paper.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth.
During this podcast hear host, Carrie Chitsey, talk with Carla Braveman and Dr. Sheryl Neelankavil.
Carla Braveman is the CEO of the Hospice and Palliative Care Association of New York State.
Dr. Sheryl Neelankavil is a surgeon by training and is currently the CEO of United Apollo International Inc. She is also the President of Blue Horizons Hospice Austin, the first smart hospice incorporating telehealth communication.
Listen to “Will Hospice Need to Innovate with the Silver Tsunami?” as we discuss:
- Carrie sets the stage of the podcast. For Baby Boomers, the change of culture, cost of facility-based long term care, and technology adoption has created a huge increase in seniors wanting to age at home. How will facility-based vs aging at home take shape in the future? Listen as Carla Bravemen talks about what she sees within the hospice community of New York.
- Dr. Neelankavil details what sees coming in the future for caregivers. Hear what she believes will happen with more Baby Boomers at home being looked after by their family.
- What are some of the roadblocks and hurdles of the silver tsunami? How can telehealth, RPM and caregiver support help with these roadblocks?
- Dr. Neelankavil details the innovative ways Blue Horizons Hospice is using technology to check on their patients, reminding them to take their medications and connect in-home with video telehealth through Alexia.
- How do social determinants come into play when looking at support options for aging at home?
- Will Baby Boomers look to more communal home living situations in the future? What are other innovative ways health systems are looking at how Baby Boomers live?
- How should healthcare executives be looking at telehealth from an operational efficiency standpoint? Hear Carla talk through these categories of savings and reducing anxiety for caregivers.
- Beyond operational efficiencies, how does telehealth help the patient? Listen as Carla Bravemen and Dr. Sheryl Neelankavil recall their experience with telehealth and how it helped to improve patient satisfaction. Can telehealth improve your CAHPS scores?
- Is telehealth a retention tool in the employer's toolbox to give workers such as nurses, caseworkers, and physicians work/life balance.
- Is there a stigma around older hospice nurses and their ability to use technology? Carla Braveman explains why that is a myth and how not to count our hospice nurses when using technology, telehealth, smart devices, and mobile apps to handle day to day tasks with palliative care.
- What is the future of hospice and telehealth for caregivers? What opportunities lie ahead for third-party vendors connected to the hospice industry such as pastors, funeral homes, medical device companies and more?
- What’s keeping Carla Braveman up at night? Hear her answers here.
Carla Braveman will continue to bring change as the CEO of the Hospice and Palliative Care Association of New York State. Stay in the know here.
How will Blue Horizons Hospice Austin continue to innovate? Keep up with their journey and Dr. Neelankavil.
Want to learn more about innovations in hospice care? Click here to understand more on the benefits of telehealth for hospice and in-home healthcare from One Touch Telehealth.
Support the show (http://www.helpinghumans.care)
Read the full blog here.
Welcome to the Executive Innovation Show Podcast, presented by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk about the social determinants of health and the future of population health with Dr. Murali Naidu, Scott Collins, and Ryan Peterson.
Dr. Murali Naidu is the Chief Physician Executive for a Managed Service Organization who has held several physician leadership positions at large health systems and IPAs.
Scott Collins is Chairman & CEO of Link-age.
Ryan Peterson is the Senior Vice President, Strategy & Growth for Reveleer, a healthcare technology company.
Listen as we talk about how to improve population health in this episode:
- What are the top buzzwords surrounding social determinants, community and population health today? How will this affect patient outcomes and the payers' ability to reduce costs by using data?
- As we have more Baby Boomers aging at home and a shortage of long term care facilities, how do we think about social determinants for this population?
- Scott Collins also details the categories you should be looking at beyond physical health. From emotional to financial, these are all areas that will allow for tailored solutions for different cohorts within the Baby Boomer population. He reminds us, “one size does not fit all!”
- How is the caregiver’s role used to determine social determinants? What will the role of the caregiver look like in five years? Listen to find out.
- Can data solve the problem? Ryan Peterson discusses how the current isolation of data is keeping population health and social determinants of health from the "big leap forward".
- These healthcare executives answer the following questions surrounding the importance of addressing social determinants of health:
- What are the next steps to move the needle on patient outcomes?
- What are the right ways to get at-risk patients to engage with the health system? What is the right way to reach out, in what use cases should you use telehealth?
- How do we use AI beyond clinical, financial, and social data to deal with things like food insecurity and rural access to care?
- We take time to talk specifically about the rural health shortage and patients using the emergency department as primary care. How can use insights to create outcomes?
- Behavioral health is a big expense to the healthcare system that some could say is not being properly tracked. With a high stigma on mental health, are we asking seniors the right questions?
- What will be the future of renal care since the executive order of Advancing American Kidney Health?
- What’s one thing keeping these health care executives up at night? Carrie shares what’s keeping her up for the first time! Hear what she has to say.
Want to connect with Dr. Murali Naidu? Find him on LinkedIn!
Follow Ryan Peterson and Reeveler’s journey in healthcare technology.
Discover more from Scott Collins, Link-age and their research. Read the 2019 Link-age Connect Technology Study Report.
Want to learn more about the Pros and Cons of Telehealth? Check out the white paper from One Touch Telehealth. We discuss how telehealth can make a huge impact on population health and social determinants of health.
Support the show (http://www.helpinghumans.care)
Read the full blog here.
As 2019 comes to a close, we take a look back at the best healthcare podcasts of 2019 from The Executive Innovation Show Podcast. There has been big changes across the board! For the last 12 months we have witnessed an immense shift from the education of telehealth to the implementation and best practices of telehealth.
Broken down into three sections; "Eye Opening Stats We Still Think About", "Innovations in Healthcare", and "The Year of Telehealth Adoption". Listen to what these top healthcare executives had to say this year.
Eye Opening Stats We Still Think About
In this section of the 75th Episode Special, we hear clips about some of the most eye opening stats heard on the podcast this year that we still think about today. Listen to these top clips from the following healthcare executives.
- Clinton Faupel - Co-Founder and Executive Director of RemedyLIVE
- Philip Folsom - Co-Founder of The SPARTA Project
- Caroline Boudreaux - Founder of The Miracle Foundation
Innovative Ways Healthcare is Changing
In this section of the Best Healthcare Podcasts of 2019 - 75th Episode Special, we talk about the innovative ways healthcare is changing. From the use of telehealth to relieve waiting room build up to using telehealth to train patients on remote monitoring equipment. Hear some of the best innovative clips from this year from these healthcare executives:
- Emily Tyson - Senior Vice President of Strategy and Operations at Radix Health
- Chad Worz - CEO of the American Society of Consultant Pharmacists
- Dr. Gordon Chen - Chief Medical Officer at ChenMed
- Dr. Sara Burdak - Chief Audiology Officer at Starkey Hearing Technologies
The Year of Telehealth Adoption
Was 2019 the year of telehealth adoption? Over the last few years, the adoption of telehealth has grown over 1900%! This increase leads us to believe that 2019 was in fact the year of telehealth adoption, will 2020 be greater? Listen to this section to hear more about the specialties implementing telehealth.
- Jillian Bridgette Cohen - CEO & Co-Founder of Virtual Health Partners
- Gary Larcenaire - CEO of Valley Behavioral Health
- Dr. Brian Bluth - Owner of Bluth Medical Associates, LLC
- Dr. Sharon Stoll - CEO of Global Consultant MD
- Pete Stevenson - President and Chief Operating Officer of eCare21
- Dr. Sonya Sloan - Orthopedic Surgeon and Author
- Dr. John Noble Jr. - President and Chairman of Better Day Health
We would like to thank all of you for listening to The Executive Innovation Show Podcast this year! We also want to thank all of our great guests from around the country for joining us. We look forward to having the best and most innovative companies and executive on the show in 2020.
Visit OneTouchTelehealth.com.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth with Dr. Sonya M. Sloan, Andy Poole, and Dr. John Noble, Jr.
Dr. Sonya M. Sloan, better known as #OrthoDoc, has established herself as a force to be reckoned with in the male-dominated field of Orthopedic Surgery.
Andy Poole is the CEO of Monticello Community Surgery Center. They are a multi-specialty Ambulatory Surgery Center located in Charlottesville, Virginia and have an innovative model that allows them to care for patients from across the country.
Dr. John Noble, Jr. is President and Chairman of Better Day Health. He is a lifelong entrepreneur and has practiced orthopedic surgery for 24 years.
This Episode's Topics:
- Listen to understand how the role of the surgeon has changed over the years. What are these changes and how has that affected physician and patient experience?
- What about the changes from an executive point of view? As the CEO of Monticello Community Surgery Center, Andy Poole talks about the factors he has seen change.
- Should you be using telehealth for pre-consults? As a first-mover in telehealth, Dr. Sloan talks about what her experience has been. She lays out examples of when telehealth for pre-consults is important.
- Andy Poole talks about how to establish trust using telehealth. He explains that this initial conversation is a critical relationship builder before a patient goes into surgery.
- Are post-surgery consults filling your waiting room? While telehealth is not a one size fits all, where does it work?
- As value-based care becomes used more in healthcare organizations, the concern of unnecessary ER visits is prominent. Where do we see telehealth helping reduce ER admissions?
- With the rise of assisted living, long term care, and home health, social determinants such as transportation issues and cost will only continue to increase. How do we solve this problem?
- Dr. Sloan talks about how she thinks the future of telehealth will be used to triage prior to surgery and you won’t be able to just book an appointment to discuss surgery without a telehealth consult. Will this declutter the waiting room?
- We talk with Dr. John Noble about how the role of the surgeon has changed over the last few years and new healthcare tech coming into play.
- How will technology help with doctor burnout? Listen as Dr. Noble explains how healthcare technologies like telehealth will improve the physician experience.
- Dr. Noble talks about how “a simple telehealth visit for three or four minutes can reassure them and prevent a whole lot of trouble for everybody.”
- As an innovative doctor, we ask Dr. John Noble where he sees the future of healthcare technology in 2020 and 2021.
- As always, we ask our guests “What’s keeping you at night?”
Keep up with Dr. Sonya Sloan her book, “The Rules of Medicine a Medical Professionals Guide to Success."
Follow Andy Poole and Monticello Community Surgery Center.
Stay tuned and follow the innovative and forward-thinking Dr. John Noble on LinkedIn.
Download the telehealth white paper.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth and Humans Helping Humans. During this podcast hear host, Carrie Chitsey, talk with Gary Larcenaire, the CEO of Valley Behavioral Health.
As CEO of Valley Behavioral Health, a non-profit network of clinics providing treatment for behavioral issues, addictions, psychiatric conditions, autism, and other chronic health conditions, Gary currently works to expand the services Valley provides to the community in Utah as well as surrounding states.
Listen to “Best Practices in Scaling a Behavioral Health Organization” as we discuss:
- What are the barriers that are stopping behavioral health organizations from turning a profit and scaling their business? Gary Larcenaire has done it twice! How has he beat the odds in a space that is typically regional? Listen to what obstacles he thinks the industry faces, how he overcame them to scale Valley Behavioral Health.
- Gary dives deeper into the controversial issues of behavioral organizations that are struggling to scale. “...the airline business runs on very thin margins and if they could just eek out a couple percentage points, they're considered to be successful. And I think in behavioral health, it's even worse than that.”
- Are you serving all demographics and all insurance types in one location? Hear Valley Behavioral Health CEO explain why you should bifurcate your organization to make sure you are serving the right demographics.
- What does Gary describe as vertical integration for his behavioral health organization? Why are healthcare organizations outsourcing some of the highest margin aspects of their business? Listen as Carrie asks him his through process in taking risks to adding labs, a pharmacy, and wellness clinics. Have those risks paid off? Gary gives us numbers to back high-risk/high-reward decisions.
- Find out some golden nugget thoughts Gary has on where to look in fancy dinners, vendors and conferences.
- Learn more about this CEO's background and what led him to become the innovative thinker he is today. Hear more of Gary’s story to becoming a top healthcare CEO.
- How is innovation being hindered within the current healthcare system? Gary Larcenaire shares his analogy that includes an old school hard wired phone, a 20-foot cord and the break up of the Bell system.
- Is there not only a stigma placed on mental health but also within healthcare as well? Hear them speak about taking action to change rural mental health with the use of telehealth and actively making a difference in their communities.
- Carrie asks Gary how a large scale behavioral health organization sees the future with telebehavioral health and the blending of physical and virtual worlds. Listen to Gary talk about how they’d made several attempts to use telehealth in the past and how some vendor solutions drove their healthcare personnel to be more technical support vs. mental health professionals. Why is Gary betting on technology? How many folks have a data scientist or two on staff? Is his data driving more ACO’s to want a full-risk model with outcomes?
Want to keep up with Gary Larcenaire and Valley Behavioral Health’s innovative journey? Make sure to follow them on LinkedIn.
Want a more in-depth view of the Future of Behavioral Health? Download the latest Behavioral Health White Paper.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Brian Bluth (Bluth Medical Associates, LLC) and Dr. Ben Barlow (American Family Care).
Dr. Brian Bluth is trained and board-certified in family medicine. He is the owner and sole-practitioner in private practice since 2009 in rural Oklahoma.
Dr. Ben Barlow is the Chief Medical Officer of American Family Care which operates 210 clinics in 26 states seeing 3 million patients a year. He is board-certified in Emergency Medicine and joined AFC after 14 years in the Air Force.
Listen to “Primary Care, Direct Care, Proactive Care or Just Good Patient Care” as we discuss:
- Carrie gets the show started with Dr. Bluth, talking about the changes in rural health with practice groups and physicians looking to deepen patient relationships and expand their reach. How are the patient-physician relationships changing over time?
- As the specialty physician shortage continues to increase rural areas, what proactive measures is Dr. Bluth taking to make sure the patients in his community get the care they need?
- With technology like telehealth and new billable codes coming forward, are we going to see more telemedicine access from a patient’s home?
- What are the bias of telehealth? From generational biases to bias from bad telehealth experience, Carrie and Dr. Bluth talk about some of the questions patients and healthcare professionals may have about telehealth.
- Public Service Announcement: Use telehealth if you have the flu! Don’t get everyone else sick. Carrie and Dr. Bluth speak on how useful and common sense telehealth is, especially during flu season.
- Are telehealth doctors different in person than during a telehealth visit? What about patients? Dr. Bluth talks about what he sees from behind the screen.
- How much time is spent taking a telehealth visit vs an in-office visit? Dr. Bluth gives real-life examples of the effortless use of telehealth in his practice.
- American Family Care, founded back in 1982. now has over 214 clinics in 28 states. Founder, Dr. Irwin, had always envisioned AFC as accessible primary care. How has their model changed over time?
- How is American Family Care using their urgent care clinics to provide better patient-centered care?
- Did you know that 46% of Millennial patients don’t have a primary care doctor? In the podcast, we call these "unattached patients". Dr. Barlow explains American Family Care’s approach to "unattached patients".
- When looking at follow-up visits, are telehealth appointments the best way to provide patient convenience?
- Is it primary care, direct care, proactive care or just good patient care? We ask Dr. Barlow the pending question of the podcast.
- What’s it like working on the medical team for the White House under President Obama and President Trump? Listen as Dr. Barlow talks about his experience.
- As always, we ask the panel what is keeping them up at night.
How is Dr. Brian Bluth making sure his community gets the care they need? Visit his website to find out.
Keep up with Dr. Ben Barlow and rapidly growing American Family Care as they provide accessible primary care.
Learn more about One Touch Telehealth and how telehealth can help your practice provide better patient care via our Telemedicine White Paper.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast hear host, Carrie Chitsey, talk with Mike W. Erwin (Ecliptic Capital) and Brett Andrews (MicroVentures).
Mike W. Erwin is the Founder and Chief Investment Officer of Ecliptic Capital, an Austin based “Venture 2.0” fund, targeting emergent investment opportunities.
Brett Andrews works at MicroVentures, a venture capital and investment banking firm in Austin, TX, where he is primarily responsible for sourcing investment opportunities, managing front end due diligence, and negotiating the term sheets for those engagements.
Listen to “Venture Capital: Does Seed or Early Stage Still Exist?” as we discuss:
- Carrie sets the stage of this week's podcast, "Venture Capital: Does Seed or Early Stage Still Exist?". It seems like more venture capital firms are looking for a magic $1M ARR number. While they still like to have conversations and chat with folks to not miss the next unicorn, has the market shifted and where do founders turn for capital. In this latest episode, Carrie dives in with some burning questions from founders banging their heads on the walls wanting to know the answers.
- Carrie comes out with the burning question right out of the gate, does early stage, seed, or Series A, still exist? Hear Mike explain why terminology doesn't matter. Brett talks about the impact of the 2/20 model on capital deployment and says some folks might call Series B early stage these days.
- Why does Carrie love the chart (of where they deploy capital) on Ecliptic’s website and think that all venture companies should have it on their site. It calls out the 4 stages of investment, did Mike and team add it to their website from past experience of raising money as entrepreneurs?
- Where is MicroVentures investing in these 4 stages? Brett gives the 3 main areas where they are investing in.
- From the entrepreneur perspective, finding the right investment partner is much like a marriage. Carrie asks Mike for his thoughts and tips to entrepreneurs on what advice he’d give founders to dip deep and find the right partner vs. ending up in a situation where you are just “taking money”.
- What are the key ingredients that both Brett and Mike look for in companies to invest in? Entrepreneurs listen up and take notes. Are relationships a higher priority than the numbers?
- There is a lot of debate about when is the right time to raise? What’s the real meaning behind the same old VC emails of “keep us updated on your growth”, “not enough traction” etc.?
- What is keeping these investors up at night? We know they are keeping entrepreneurs up at night, but hear what makes these guys lose some z’s.
Keep up with the journey of Mike W. Erwin and Brett Andrews on LinkedIn.
You can also visit both Ecliptic Capital's and MicroVentures' websites, will they find the next unicorn?
To get the latest podcasts delivered to your podcast player of choice, subscribe to the show now or follow Carrie Chitsey and One Touch Video Chat on Linkedin for the latest videos/shows.
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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Emily Tyson of Radix Health.
As Senior Vice President, Strategy and Operations at Radix Health, Emily leads the company's efforts to scale rapidly by creating a culture committed to improving patient access.
Listen to “Patient Demands for Convenience, Scheduling and Telehealth” as we discuss:
- Carrie sets the stage of this week’s podcast. From online scheduling, reduced wait times, and the use of telehealth, patients are seeking more from their healthcare providers than ever before. In the last 24 months alone, we have seen telehealth grow by 1400%. As consumers, it’s not just tech-savvy Millennials that are demanding more access and convenience from their healthcare providers.
- What is Radix Health seeing in the healthcare industry when it comes to demand generation and patient online scheduling? Emily Tyson talks about the significant increase over the last two years of practice groups having online patient scheduling. Emily predicts that all of the top hundred health systems in the country will have some form of online scheduling going into next year.
- How can practice groups and health systems blend the physical and virtual world (telehealth) from a scheduling standpoint? Listen as we talk about how online scheduling isn’t just a standalone marketing tool but an operations tool for the practices and health systems.
- Currently, practice groups on average are seeing a no show rate of around 20%. However, it gets much higher in areas like mental health where it can be as much as 60%. What are the drivers of no show rates and how can you use technology to reduce these numbers?
- Listen as Emily details the different ways that online patient scheduling can not only reduce no show rates but how the technology can help providers think about planning with actionable data.
- There are many examples of why people don’t show up to their appointments. From transportation issues to busy schedules for follow up appointments, Carrie and Emily talk about the new partnership with Radix Health and One Touch Telehealth and how the two companies are working together solve this problem. Listen as we talk about how scheduling with telehealth can drive demand to the right places.
- In most specialties, the average appointment wait time is six to eight weeks. Couple that with the average patient logistical time of over two hours, with 5-7 minutes of doctor face time, practices need to be digital-first when thinking about convenience and patient satisfaction. Listen as Carrie and Emily talk about how the partnership in marrying demand generation, online scheduling and telehealth can provide the tools necessary for an increase in patient experience plus utilization.
- What can practice groups see for ROI? Carrie breaks down how telehealth as a standalone is seeing a ROI in just 2 patients/month/per provider. Typically, 30 days or less. Emily talks about how with Radix Health, you can have a 2% increase in utilization. Combine the two technologies and there is greater ROI for your practice group.
- So how does it really work? Emily and Carrie discuss the nuts and bolts of how it works connecting physical and virtual appointments (online scheduling and telehealth) both from the provider and patient perspective.
Want to learn more about the partnership between One Touch Telehealth and Radix Health? Read the press release here!
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Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Chat. During this podcast hear host, Carrie Chitsey, talk with Nisa Amolis, Meg Paulus, and Stacey Feinberg.
Nisa Amoils is a Partner at Grasshopper Capital, a securities lawyer, an anchor of Digital Asset Report and the author of “WTF is Happening? Women Tech Founders on the Rise”.
Meg Paulus, a Partner at Holt Ventures, leads the investment activities for HOLT Ventures and the Holt Family Office, as well as facilitating grantmaking for the family foundation.
Stacey Feinberg is the President at 33 Capital and the Managing Director at Golden Seeds. Some of her early-stage investments include Uber, Facebook and Zico Water.
Listen to “Venture Capital: Will the 2% Female Investment Ever Change?” as we discuss:
- Carrie sets the women investment table of how large the gap is in women founders getting venture investment (quoting some great stats from Nisa’s book).
- Women CEO’s only represent 17.5% of privately-held businesses with paid employees.
- Of the 1500 S&P companies only 5.1% have women CEO’s.
- Female founders only receive 2% of all venture capital (with no male co-founder).
- In 2018 women made up only 8% of investing partners at US VC firms
- Listen as Nisa, Stacey and Meg give us reasons why they think these numbers are dismal and what if anything can be done to change them.
- We talk with Nisa about her book, “WTF is Happening? Women Tech Founders on the Rise”. What did she find most eye opening when she was writing the book?
- Listen as we talk about the stories of demoralizing meetings top women founders like the two female founders from Away shared recently in Inc magazine. Our guests advise on how to keep going in this rollercoaster of emotions.
- Where can women find people who are legitimately investing in female founders? From venture capital, family offices, and angel groups, our guests provide some good insights into the best places to look.
- When is the right time for you to raise capital? Listen as Stacey details what she believes women entrepreneurs should be doing to raise money.
- While there are a lot of new women funds, the number of 2% investment has not moved. Is there a systematic problem happening? Nisa explains her thoughts.
- Hear Meg talk about how important it is to foster relationships with women entrepreneurs early on in their entrepreneur journey.
- Is the new series A benchmark of a $1M dollars ARR that is required by some venture capitalist firms too much? Nisa talks about the experience within the fin-tech space, what criteria does she have for progressive and emerging tech companies?
- Listen as Stacey discusses some specific deals that were outside of these ARR requirements and what made her want to invest in these female founded startups.
- Beyond the MVP, Meg wants to make sure the founder is the right person for the job and they are able to get traction with “real-life” customers.
- The panel talks about the significant disadvantages that minorities face when looking to raise money.
- As always, we ask the panel what is keeping them up at night. Listen to their answers on the podcast.
Keep up Meg Paulus and learn more about Holt Ventures.
Make sure to grab Nisa Amolis’ book, “WTF is Happening? Women Tech Founders on the Rise”.
Follow Stacey Feinberg's investment journey.
Follow Carrie Chitsey and One Touch Video Ch
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host, Carrie Chitsey, talk with Tim Schneider and Steve Miller.
Tim Schneider is CEO of Investors Community Bank and one of the bank’s co-founders. Tim has been in the banking profession for more than 30 years and helped start the bank with three other entrepreneurs in 1997.
Steve Miller is the President and CEO of Fresno First Bank, one of the largest single branch community banks in the country. He has worked in the financial services sector for 25 years with both domestic and international assignments covering 4 countries. Since joining Fresno First Bank in October of 2015, the bank has doubled in Assets and seen its market valuation double as well.
Listen as we discuss:
- Over the past 10 years, over 10,000 branches have closed, that’s an average of 3 branches per day. Why are branches closing at such a quick rate? Tim Schneider and Investors Community Bank, with only four branches, has become the 10th largest community bank in Wisconsin. How did they do it? How have they taken the bank to the customer?
- The large banks have more money for digital innovation but take much longer to move and roll out. Do community banks have a competitive advantage to get there faster with digital tools like video banking?
- Currently, Investors Community Bank sends its relationship managers out into the field with their agricultural clients. Does this limit their time and reach? Carrie and Tim Schneider talk about the future of relationship banking.
- Banks are built on face-to-face relationships and regardless of generation, customers still want human interaction, but how do you meet them digitally?
- How are your branches set up today? Carrie and Tim talk about what the future of banking will look like when it comes to employees and real estate space needed.
- Fresno First Bank is one of the largest single branch community banks in the country. How did they extend beyond branch four walls to make this growth happen?
- Considering 90% of Fresno First Bank’s business banking customers don’t step into the branch, how does Steve Miller think about the future of managing digital relationships and physical branches?
- Do banking executives need to think harder on training, change management and branch optimization? Listen as Steve talks about his experience with change and implementing a psychological shift with his employees.
- Did you know that 82% of banks will be implementing video baking in the next 12 to 18 months? When you think of video banking do you think of Video ITMs, video conferencing or a true video banking platform?
- Carrie talks with Steve about where he sees the most opportunity for pairing the physical and digital world for branch optimization, acquiring and servicing customers from anywhere vs. in a physical branch location.
- With the new banking technologies, what are you looking for in a bank employee? We talk with Miller about how the role of a bank employee has really changed. Has the job description changed or just the communications channel?
- Listen to what keeps both Tim and Steve up at night as banking executives.
Learn more about Investors Community Bank and how they develop great banking relationships with their customers.
Keep up with Fresno First Bank and Steve Milleron LinkedIn.
Visit the One Touch Video Banking resource center.
Also
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews. During this podcast hear host, Carrie Chitsey, talk with Gelena Sachs (VP of People at Ridecell) and Deborah Moroz (Chief Human Resources Officer of Health-Ade Kombucha).
Gelena Sachs is the VP of People at Ridecell. Trusted leader and change agent with a broad perspective on best practices from leading companies listed as Fortune’s Best Places to Work.
Deborah Moroz is the Chief Human Resources Officer of Health-Ade Kombucha. She is a senior HR leader who specializes in supporting organizations through change, including during times of fast growth. Ms. Moroz is currently writing a book about how to realize an ideal corporate culture.
Listen to “Recruitment Challenges: High Growth Hiring Pains” as we discuss:
- Let's talk about mid-sized companies' hiring pains. What are they and what do Deborah Moroz and Gelena Sachs believe are some of the challenges they see in their hiring process today. Listen to what these HR professionals pick.
- What is your current recruiting process? Deborah talks about the importance of having a strong organized hiring process established and maintained for your company.
- What recruiting strategies does Health-Ade Kombucha implement to select candidates that they know will be a culture fit? They conduct what they call an executive "culture interview". Since the leadership team has placed a strong emphasis on being involved in this interview, Carrie wants to understand more what it entails. What exactly happens in this culture interview?
- Why does Gelena Sachs not like the term "culture fit". She talks about how she asks her hiring managers to look for the cultural add. You should be looking at what cultural gaps will that candidate fill for the company. Listen to find out.
- As your company grows, you may be looking at expanding into parts of Kooning, India like Ridecell. Gelena talks about how you need to localize your culture values for that specific country or region.
- Hear the advice Gelena and Deborah would give to HR professionals going through HR high growth scaling. For companies that don't have the best and most expensive recruitment software, they must work leaner. What are some of the tools that helped Health-Ade Kombucha and Ridecell?
- Deborah gives insightful advice on the three key components you should have in place to make sure you have a scalable company culture during high growth.
- Deborah and Gelena talk about how giving employees the chance to learn, grow and evolve their skills is a great draw for top talent.
- Deborah and Gelena answer our favorite question - "What keeps you up at night?".
Want to keep with Ridecell as they are on the cutting edge of mobility? Follow them on Twitter.
Learn more about Health-Ade Kombucha as they continue to grow in the kombucha space.
Download the White Paper, "Reach & Recruit a Passive Front-Line Talent Pool" to learn more about how to find and hire the best talent available.
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Steve Wigginton.
Steve Wigginton is the CEO of Sutter Health | Aetna in Northern California, a joint venture between the two parent companies. Wigginton is a respected leader with a proven track record of driving culture, growth, and innovation in the healthcare industry, having been CEO of Valence Health, Chief Development Officer of Evolent Health and founding CEO of Medley Health.
Listen to “What are Hospitals + Payers Role in Virtual Care?” as we discuss:
- Steve Wigginton talks with Carrie Chitsey about the 50-50 joint venture with Aetna and Sutter Health. Listen as Steve talks about how this joint venture can leverage the emerging capabilities that technology has, such as virtual care. He also talks about the benefits it has for providers, employers, and patients.
- How can health systems across America deliver a great patient experience that lowers costs and while improving patient outcomes? Steve talks about the advantages payers, employers and patients can receive by these sort of 50/50 joint ventures.
- Migrating to a value-based care model from a fee for service model, hear Steve give his reasoning as to why a fee for service model does not best serve the patients. Are health systems starting to realize that upfront investments in patients have long-term healthcare cost reduction? Are we there yet?
- Should digital healthcare innovation come from the payer, hospital or the provider?
- Hear Sutter Health | Aetna CEO talk about the hurdles a health system must face to reach a level of totality across the delivery system. From human capital management training and internal workflow, he explains there must be a maturation process to connect these virtual health capabilities across the board.
- One of the biggest problems in America’s healthcare system is rural healthcare. Steve Wigginton gives his top three things rural health community CEOs should be thinking about as 2020 approaches in regards to prioritizing virtual care for better patient outcomes.
- As always we ask Steve what are the top two healthcare-related things that keep him up at night. Besides teens, what are they?
Stay up to date with Steve Wigginton and Sutter Health | Aetna as they continue to bring innovation to healthcare.
How can your health systems provide better virtual care? Grab all your resources to learn how to impact patient outcomes, implement virtual care and patient experiences.
Support the show (http://www.helpinghumans.care)
The Executive Innovation Show Podcast, brought to you by Live Video Interviews and hosted by Carrie Chitsey, talks with Nick Schacht (Chief Global Development Officer at SHRM), DeAnnah Stinson Reese (CEO of Educate, Equip, and Empower), and Jennifer Oswald (Head of People at Clover Commerce).
Nick Schacht is the Chief Global Development Officer at SHRM. He has been an HR leader for more than 30 years.
DeAnnah Stinson Reese, CEO and founder of Educate, Equip, and Empower works with professionals and college students on ways to successfully transition and thrive in their desired careers and how to successfully navigate their job search.
Jennifer Oswald, is the Head of People at Clover Commerce. One of her biggest accomplishments was reducing employee turnover from 258% to a low of 17%.
Listen to “Talent Criteria: Does a College Degree Still Matter?” as we discuss:
- As top companies such as Apple and Whole Foods come out and publicly drop the college degree requirement, it's time to have the debate. With Generation Z considering not going to college, does this change the future of HR traditional requirements for certain positions?
- Listen as Jennifer Oswald talks about how a college degree for her company, Clover, is now a nice-to-have versus a must-have. She also talks about the competitive job market within Silicon Valley.
- While Apple and IBM may have removed the job requirement to apply, Nick reminds Generation Z that they still have to go up against a much larger labor pool.
- DeAnnah Reese Stinson stresses the need for Generation Z job applicants to be competitive. If students do decide to go to college they need to give themselves that competitive edge via internships and side projects.
- We give the roundtable guests a scenario, what do they look for when hiring a developer type role. Listen as they give their answers and explanations to what they chose. Which candidate would you select as an HR professional?
- As the job requirements change and more of Generation Z will not be going to college, how does that change recruiting for a company like Clover?
- Nick Schacht of SHRM talks about new and productive approaches to hiring new talent. Some of SHRM's members are doing innovative things like partnering with community colleges and less competitive two-year programs to build internships.
- DeAnnah advises students to create a digital footprint as a professional. What other aspects of social media does she have her clients proactively use? Listen to find out.
- Nick believes that there is going to be a huge shift in assessing candidates based on what they can do versus what they know. Should your talent acquisition team be looking at how well people learn, adapt, and acquire knowledge?
- DeAnnah speaks on the advice she would give to a room full of Generation Z juniors in high school.
- Carrie wants to know if the guests feel that ATS (applicant tracking systems) hurting job boards and the applicant review process. Is keyword stuffing driving you crazy? Jennifer talks about how much she dislikes resumes altogether.
- What is keeping these HR guests up at night? Listen to their answers here.
Keep up with Nick Schacht at SHRM as they continue to train the future leaders of Human Resources.
Follow the continued journey of Jennifer Oswald and her success at Clover Commerce.
Stay tuned with all of DeAnnah Stinson Reese’s great work at Educate, Equip, and Empower on Instagram.
Visit our free resource center on talent acquis
Support the show (http://www.helpinghumans.care)
Welcome to the Executive Innovation Show Podcast, presented by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Sharon Stoll (CEO of Global Consultant MD) and Pete Stevenson (President and Chief Operating Officer of eCare21).
Dr. Sharon Stoll is CEO of Global Consultant MD, a medical consulting firm based out of Philadelphia. She is a neurologist by training, who completed her neurology residency at Thomas Jefferson University Hospital in Philadelphia and then her Neuroimmunology fellowship at Yale University School of Medicine. Dr. Stoll continues to play an active role in academic development and continuing medical education. She has received numerous awards including the Rodney Bell teaching award and is a nationally renowned speaker.
Pete Stevenson is President and Chief Operating Officer of eCare21 – a leading Virtual Care company. Before eCare21, Pete founded an IT Security company and led it from INC 500 recognition to acquisition, followed by an 11-year career with IBM leading their Enterprise Security SWAT team.
Listen to “The “New” Remote Monitoring Last Mile: From Alerts to Real-Time Virtual Patient Outcomes” as we discuss:
- What has caused the rise and buzz surrounding remote monitoring? Has new digital technology increased the conversation? Dr. Sharon Stoll speaks to why she believes the conversation around remote monitoring has heightened.
- Remote monitoring has the potential to help everyone from the payers, to the providers and most importantly the patients. What boundaries does this medical device technology break down for patients?
- Why does remote monitoring alone, not help with reducing healthcare costs and patient outcomes? Find out why with video telehealth as the “last mile” behind remote monitoring technology can help so many patients avoid the emergency room.
- With data and real-time testing, can doctors still handle an asthmatic patient’s “flair ups” virtually through telehealth to avoid ER trips? Dr. Sharon Stoll explains her experience with COPD medical devices and MS testing and why the need for a physical exam is not needed in most cases.
- With new changes to healthcare policy that has allowed for remote monitoring billable codes that are reimbursed and telehealth billable codes, Pete talks about how the rise of remote patient monitoring is advancing the market for virtual care.
- Policy drives change. Pete and Carrie talk about how the recent changes to healthcare policy are opening the door for higher-tech adoption, telehealth, and truly closing the last mile in virtual care.
- How will the executive order, “Advancing American Kidney Health”, begin to solve many of the problems regarding kidney health in America. Hear Pete and Carrie break down what the future of home dialysis will look like in taking a hemodialysis driven market to a peritoneal dialysis “home” market. The dialysis center companies are really heating up trying to figure out all the operational issues to address to move a market to 80% home dialysis by 2025. What impacts does it have to the renal care ecosystem? Carrie goes over all the areas in which we’re going to need to see change that will require virtual care support with a combination of remote patient monitoring, video telehealth and video chat support for Baxter home machines.
Learn more about eCare21 and keep up with their recent white papers and news.
Follow Dr. Sharon Stoll on Instagram and review Global Consult MD.
Learn more about One Touch Telehealth and telemedicine via our “Te
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Welcome to the Executive Innovation Show Roundtable, presented by One Touch Telehealth with your host Carrie Chitsey. During this Roundtable hear Dr. Sara Burdak (Chief Audiology Officer of Starkey Hearing Technologies), Michael Wahlster (CEO & General Counsel of ImPACT Applications, Inc.) and Justin Ross (Chief Technology Officer of MED-LOGICS, Inc) talk about "Medical Devices: Innovation & Training - Supporting Today’s Digital Patient".
Dr. Sara Burdak is the Chief Audiologist at Starkey Hearing Technologies. Sara has been with Starkey for 20 years. She’s responsible for developing and aligning Starkey’s global audiology strategy as it relates to education and training programs, the Department of Veterans Affairs and customer and industry relations. She also supports audiology student initiatives and is passionate about the future of the hearing industry and promoting women in business.
Michael Wahlster is the CEO and General Counsel of ImPACT Applications. Mike has been an attorney in large law firms, co-founded, operated and sold an online power sports parts business, and founded and operated his law firm for 10 years before joining ImPACT Applications.
Justin Ross is the CTO of MED-LOGICS, Inc. Justin has a background in Mechanical Engineering, Information Technology, and Software Development. He manages the Product Development, Quality and Regulatory for the Ophthalmic Company.
Listen to our Medical Devices: Innovation & Training - Supporting Today’s Digital Patient Roundtables as we discuss:
- Dr. Sara Burdak talks about Starkey Hearing Technologies and their long history in the medical device industry. Listen as she talks about the constant need for digital innovation and the revolution of the hearing aid over the years.
- Michael Wahlster, of ImPACT Applications, talks about how his company has made concussion testing more virtual. Michael explains how ImPACT had to adapt to the industry through virtual and digital concussion testing through their multiple mobile applications.
- Justin Ross discusses how MED-LOGICS, Inc challenges the status quo in the market and their success to come in the future.
- Within their new app, Starkey Hearing Technologies made it not just about hearing health but the entire ecosystem. Why was this done? Sara talks about how they got to the idea of the app and what factors led to its creation.
- ImPACT Applications was faced with the challenge of making sure that their software could be more accessible. Michael talks about how the healthcare world is changing so that patients have control over their scores and health information.
- In a now digital world, the guests speak to how training has changed across the board. With distributors, health systems and sales professionals in many countries, how has video training become table stakes?
- What is keeping these healthcare executives up at night? Listen to their answers here.
For more on Starkey Hearing Technologies, follow both Starkey Hearing Technologies and Dr. Sara Burdak on Twitter.
Keep up with Michael Wahlsterand ImPACT Applications as they continue their journey in the concussion industry.
Find MED-LOGICS, Inc and Justin Ross on LinkedIn.
Learn more about One Touch Telehealth and digital patient engagement via our “Telemedicine Pros and Cons" White Paper
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with John Reaves Whitaker, VP of Talent Acquisition & Retention at Dental One Partners and Brad Goldoor, Chief People Officer of Phenom People.
Brad Goldoor is co-founder and Chief People Officer for Phenom People, where he oversees Phenom’s signature “not normal” hiring, onboarding, and employee engagement initiatives. He specializes in startups and has over 25 years of experience in channel sales, digital advertising, and People operations.
John Reeves Whitaker is the SVP & Chief People Officer for Sage Dental Management. He is a featured contributor on FistfulOfTalent and The HR Exchange Network & actively working on his next book, “We’re All Millennials.”
Listen as we discuss the following topics:
- We talk with Brad Goldoor about talent experience management and what it means to Phenom People to solve the candidate experience problem. How is Phenom People’s talent experience software much more than an ATS (applicant tracking system)?
- To prioritize retention and attrition, what does Phenom People do that is extremely special for new employees on their first day?
- What are the key factors that are driving high attrition rates within organizations? Carrie and Brad breakdown what they believe contribute to high attrition rates among employees. Hear why it starts with the recruitment process.
- How do you make sure your recruiters are looking past the fill rate? Phenom People measures their recruiters on employee engagement rather than fill rate. What are some of the 20 data points he uses? Listen to find out.
- For HR leaders, how do you get buy-in from the C-level to change the way your current Human Resources department operates?
- Listen to what problems and demands that are keeping Brad up at night. One of those issues is upskill training. He states “Are we providing an environment to help nurture people's skills and careers so that they have a path toward the future?”.
- Fill rate vs retention, which one should be the most important to your recruiters? We talk with John Reaves Whitaker about how he has abandoned fill rate metrics and looks to incentivize recruiters based on retention. He explains how the retention rate helped his HR department take ownership that helped the recruiting team recruit differently.
- In areas like healthcare where the unemployment rate is less than 1%, John talks about what moves you must make to find the right talent for the job. He suggests that by only targeting jobs boards and job ads, you aren’t doing enough. In today’s candidate-driven market, you have to be smarter.
- Is the role of the recruiter more digital marketing to reach a passive talent pool?
- As we continue to look past fill rate and build effective relationships to increase employee retention and attrition, John discusses some of the practices that he uses with his recruitment team to enhance the relationship with new employees.
- John gives his advice to other HR leaders on how not to make retention and attrition an afterthought with this awesome Texas expression, “You can’t cool down the room if the windows are still open”.
Keep up with Brad Goldoor at PhenomPeople.com and their journey in talent management experience.
With his new book coming soon, “We’re All Millennials”, John gives us a prelude of what to expect.
Download the White Paper mentioned in the podcast, "Reach & Recruit a Passive Front-Line Talent Pool"
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with Chad Worz, the CEO of the American Society of Consultant Pharmacists and Ashlee Kleevens Hayes, the founder of RX Ashlee and host of the RX Buzz Podcast.
Chad Worz is the Chief Executive Officer of the American Society of Consultant Pharmacists. He is a pharmacist and has been working on managing medications for people his entire career.
Ashlee Klevens Hayes is the founder of Rx Ashley. She is also the University of Southern California School of Pharmacy Career Strategist and is the host of the RX Buzz podcast which is affiliated with the Pharmacy Podcast Network. Her show is consistently ranked top 30 business podcasts on Apple.
Listen in as we talk about topics such as:
- Listen as we talk with Chad Worz about his journey within the pharmacy world, his current role at the American Society of Consultant Pharmacists, and some of the technology innovation he’s seeing in pharmacy. Hear more about his career path in becoming a consulting pharmacist.
- How are consulting pharmacist working to educate population health such as Baby Boomers on medication management? With the adult population over 65 consuming 39% of all medications in the country, Chad talks about the innovative work being done by pharmacists to reduce the amount of needed medication.
- What are the differences between a consultant pharmacist and a retail pharmacist? We break down the day-to-day of a consultant pharmacist and the role in managing medications, providing proactive healthcare, and more.
- How can pharmacist use technology innovation such as video telepharmacy to virtually provide better care to patients? As we reach a total of 74 million Americans over the age of 65 by 2030 the need for technology such as telepharmacy is critical. Listen as Chad Worz gives specific examples of how pharmacists can use video telepharmacy to improve the lives of patients.
- Reimbursement hurdles are obstacles not only in pharmacies but from moving from a fee for service to a value based care model. Listen as we talk about the different ways pharmacist can get paid for video telepharmacy and how that will look in the future.
- Hear Chad explain how value-based care and patient-specific care as two concepts that pharmacists need to be thinking about.
- What made Ashlee Klevens Hayes want to become a pharmacist? We talk with her about her family history in pharmacy and what attributed to her journey in the pharmacy space.
- She talks about how growing her brand/company and networking allowed her to teach and consult others on their career path, such as her current role at University of Southern California.
- With 50% of Americans taking some kind of prescription medication and 330 billion dollars spent on prescription medications a year, how are the pharmacist that Ashlee works with being entrepreneurial with technology such as video telepharmacy and changing the industry?
- With Millennials and soon Gen Z’s coming out of pharmacy school, what should they be thinking in regards to their career path? Listen for her insights in figuring out the different areas available in being a pharmacists outside of just retail pharmacy.
The American Society of Consultant Pharmacists reaches 50 years, visit their website to learn more.
Keep up with Ashlee and her podcast at www.rxashlee.com. You can listen to the RX Buzz podcast with Carrie Chitsey.
To learn more about video Telepharmacy solutions and watch the webinar on demand “Future of P
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with human resources professionals Michele McDermott and Rachel Lyubovitzky about the most important benefits to employees
Michele McDermott, former Senior Vice President at Assurance, one of the largest and most awarded independent insurance brokerages in the U.S., consistently named a top place to work. At Assurance, Michele was responsible for maintaining the company’s “Best Place to Work” culture, driving the development of current and future leaders, and developing new programs that minimize risk and maximize health for the company’s employees.
Rachel Lyubovitzky is CEO and co-founder of EverythingBenefits, the leading provider of next-generation automated benefits technology that uncovers hidden costs, eliminates errors and helps keep companies compliant.
Listen in as we discuss topics surrounding selection criteria of employees and what they look for in a workplace.
- Named one of the “Best Places to Work”, Michele McDermott of Assurance talks about how they create a culture built for success and employee engagement. How do you create a place where people want to wake up every morning and come to work? Listen as Michele talks about how remote working is a big draw for the younger demographics, Millennials and Gen Z’s. Assurance recognizes that today’s employees want to work differently and are committed to employees having work-life balance. Listen to what makes Assurance one of the best jobs for millennials.
- What are some great recruiting strategies? A job description is often the first impression that a potential employee sees. Assurance’s job descriptions have a creative rockstar motif. Listen as we talk about how changing that job description can paint a better picture of your company’s culture. A job description doesn’t have to be a boring list of qualifications, how do you stand out from the clutter and speak to your ideal candidate culture?
- How can your company attract younger demographics from Millennials to Generation Z and what are they looking for in a career? Michele talks about the changes she has seen in the types of things Millennials want in a job. From community involvement to flexibility and mobility, hear what it takes to bring in top talent from these younger generations. Since the average tenure is now down to an average of two years, how do you retain them in a great company culture?
- Are you attracting talent? We talk with Rachel Lyubovitzky about the change in the type of benefits that Millennial employees are seeking. How can these new benefit types curve millennials job hopping? Hear how employees these days are interested in benefits such as pet insurance and tuition reimbursement. What benefits can you offer to attract top talent from this younger generation?
- Hear how the new employee onboarding process and questions from younger demographics are increasing the need for white glove HR support.
- With 75% of the workforce being Millennials in 2020 and Generation Z also stepping into the workforce for the first time, should you change your benefits package to accommodate them down the road? As a technology first-generation, how should the delivery, communication, and support migrate to more digital and video first communication?
Read more about Assurance & their 2019 Best Place to Work in Chicago recognition.
Keep up with Rachel Lyubovitzky and EverythingBenefits by visiting their website.
Download the eBook, "Reach & Recruit a
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show Podcast, Carrie Chitsey speaks with Dr. Gordon Chen, the Chief Medical Officer at ChenMed. Physician. Advocate. Business and Thought Leader. As Chief Medical Officer at ChenMed, Dr. Gordon Chen plays multiple roles in the growing, physician-led, full-risk, outcomes-based medical practice that is transforming healthcare for the neediest populations.
Listen in as we talk about topics such as:
- Hear about the backstory behind ChenMed and how they are transforming the “new” full-risk Medicare internal medicine healthcare model. After seeing the poor coordination within healthcare with his father, the Chen family of doctors decided they had to solve this problem themselves for other families with a new primary care practice model. Being a family of physicians, they saw healthcare from the patients' point of view and wanted to help doctors communicate better.
- What is the difference between the fee for service and the full risk model? Dr. Chen and Carrie talk about the patient and practice group benefits of the full risk Medicare model and dive deeper into explaining exactly what it means. Learn how the full risk model allows physicians to focus better on the holistic view of patient outcomes. Do you make more or less money as a practice group in a full risk model?
- How does implementing a full risk model or a value-based care model put pressure on physicians to bring patients to better health? Dr. Chen speaks to his experience of setting physicians up for success at close to 60 centers and helping to reduce hospitalizations by 40% to 50%. Hear the difference in doctor to patient ratios in full risk vs. traditional primary care models.
- Carrie asks Dr. Chen to break down all questions we have about a full-risk model, including patient experience, office environment, specialty practices/referrals, physician experience, and work/life balance. Listen in to hear the amazing things you can do with ownership of patient outcomes in a full-risk model, hear all your questions answered on “how it works”. Dr. Chen takes us through a patients journey on a full risk model.
- What kind of physicians are attached to work in in a “patient-centered value-based care model”? Listen to Dr. Chen talk about the additional training required, mindset and how the practice is run with purpose.
- What does the future hold for full risk models where you need to find operational efficiencies through technology innovation? Dr. Chen talks about how critical technology has been to grow their practice, how they’ve embraced it for patient outcomes. Carrie and Dr. Chen talk about the advantages in video telehealth for remote visits across clinics to reduce patient wait times and how telehealth plays a critical role in the last mile of remote monitoring to reduce hospital readmissions.
Want to keep up with Dr. Chen and ChenMed's innovative primary care model? Follow him on Twitter and LinkedIn.
With Telemedicine billable codes being proactively available by the payers, and big changes from Medicare on January 1, 2020, it’s time to understand how telemedicine can help patient outcomes for your medical group practice. Download our White Paper, "The Pros, and Cons of Telemedicine".
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In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Amy Riccardi, Founder, and CEO of Leadership Evolution Group and the Chief People Officer of HCM2020, and Caroline Werner, Senior Vice President, Global Talent for Korn Ferry.
Amy Riccardi who is the Founder and CEO of Leadership Evolution Group and the Chief People Officer of HCM2020. For 18 years she’s been working with CEOs and executives to fix complex people problems in organizations. A critical factor in the success of these programs is the leadership capability of the CEO. To address this issue, she’s writing a book titled, Leadership vs. Management: Leadership essentials you must master in 2020 and beyond. The book is coming out in October.
Caroline C. Werner is the Senior Vice President, Global Talent for Korn Ferry based in the company’s Dallas office. Caroline also leads the organization’s internal Talent Acquisition function providing pre-boarding, recruitment and onboarding strategy and delivery globally. Before joining Korn Ferry, she spent seven years in progressive Human Resources roles with another major executive search firm. In her last role with the firm, Ms. Werner was the Director of Global People Operations and served as the HR business partner to the global corporate and executive teams.
Listen in on this episode as we talk about what it means to be a leader vs a manager:
- Leadership is one of the defining qualities of success and a critical issue among organizations. How do you differentiate being a leader vs a manager? Amy speaks to her 25 years of experience in management consulting to answer that question.
- Are leaders born or can you create them? Carrie and Amy talk about their perspectives on if you’re born a leader or not. We dive deeper into culture fit, the grit of employees and making the right decision during the hiring process.
- Amy discusses the types of questions leaders vs managers would ask their interviewer. A forward-thinking leader will ask about the future - a manager would ask about the process. Learn more about how to distinguish leaders vs managers during the recruitment process.
- Did you know 75% of the C-Suite will be Millennials by 2020? Hear about how the change of organizational structure and philosophy will change with new Millennials and Gen z employees enter the workplace. Gen Z’s are in the workforce already, and more are coming. Find out from a recent survey, do Gen Z’s want to be managed by Millennials or Gen X?
- Hear Amy give her ingredients to creating a kick-ass culture. She gives an introspective look at the culture within an organization and explains how important that is.
- We talk with Caroline Werner about her role at KornFerry. With over 8,000 employees in over 50 countries, how do you hire for future leaders and managers? She speaks about how good leadership for an organization works like a pyramid, managers create a solid foundation at the base.
- Listen as we talk about how critical retention is. In today’s competitive candidate-driven market, how do you reduce attrition and retain employees? Caroline shares her advice on training managers and how to get these employees to buy into the company culture.
- As more or Gen Z and Millennials move into the workforce, some Millennials having been managers and looking to that next leadership role, how does training need to change to fit these demographics?
Check out Amy Riccardi at Leadership Evolution. And be sure to read the new article from KornFerry, Teaching Workers: An Afterthought?.
Download the eBook, "Reach & Recruit a Passive Front-Line Tale
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Arlen Meyers, the President, and CEO of the Society of Physician Entrepreneurs.
Arlen Meyers, MD. MBA is a Professor emeritus at the University of Colorado Denver School of Medicine and lecturer at the UC Denver Business School and an industry consultant. He is the President and CEO of the Society of Physician Entrepreneurs at www.sopenet.org
Listen in as we talk about topics such as:
- Having seen both sides of the coin by being a physician and an entrepreneur, listen to Arlen Meyers talk about the top three things he believes is driving global physician entrepreneurship. Hear Arlen and Carrie discuss other drivers the are generating physician entrepreneurs. From doctor fatigue to being unhappy, doctors are looking at the gaps In healthcare and using technology to solve them.
- The generational differences of doctors in the field are currently being shaken up. More Millennials and Generation Z students are graduating and stepping into the role of being a clinical physician. With Millennials and Generation Z growing up with technology, how are they impacting doctors offices and the medical entrepreneur space? Arlen discusses how the new generation is creating intergenerational entrepreneurship platforms.
- Do we have enough doctors graduating that actually want to be doctors or does Gen Z just want to hold the credibility of having an MD while venturing in physician entrepreneurship space? Arlen speaks about how the education system needs to change to accommodate those just looking for biomedical entrepreneurship vs those looking for a traditional clinical career track.
- How do we not only look at patient experience when looking at new technological medical advances but also take a look at the doctor’s experience as well? Discover Dr. Meyer’s acronym, Q.W.I.L.T. He breaks down the acronym and gives his advice on what new technology needs to be able to accomplish for the physician.
Keep up with Dr. Arlen Meyers on LinkedIn, he shares a plethora of knowledge on physician entrepreneurship and be sure to check out the Society of Physician Entrepreneurs.
Learn more and download the "Telemedicine Pros and Cons" White Paper on digital patient engagement, use cases to acquire and retain patients.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Jillian Bridgette Cohen, the CEO & Co-founder of Virtual Health Partners, Inc & Robert Armstrong, the CEO of Appstem.
Jillian is the CEO & Co-founder of Virtual Health Partners, Inc., founded in May 2015. With over 15 years of experience in the medical industry, Jillian was responsible for the multi-million-dollar growth of three start-up companies, with a strong focus on the non-invasive weight loss space.
Robert serves as the CEO of Appstem, a San Francisco based Digital Product Agency, and was named a Top Digital Innovator by DataBird, a leading tech business journal.
Listen in as we talk about topics such as:
- Virtual care has become a necessity in today's patient's busy lifestyle. Jillian breaks down the backstory about why Virtual Health Partners was created and how they are paving the way to connect consumers virtually to nutrition coaches. After being in the gastric bypass and bariatric medical device space, she set out to create the “Uber” of nutrition.
- Most consumers don’t realize the value of nutrition and how much that drives chronic care conditions. How does the Virtual Health Partners app alleviate those food discrepancies and help patients live a healthier life?
- As we start to become progressive about nutrition and the value care system, are managed care organizations implementing these programs?
- Carrie talks about why it’s important for hospitals and healthcare companies to NOT create mobile apps to just to have a mobile app. Jillian speaks about looking at the behaviors and features the patient uses helps to create personalized push notifications and content to keep that user coming back. Hear the best practices and tips that Virtual Health Partners uses to keep a high retention rate.
- The need for instant connection among Millennials and Gen Z are very apparent. As a video first calling demographic, hear about the dramatic change that has taken place in the last 2 years for one-on-one coaching. In the past, phone conversations were a primary way of conversing. Now, Virtual Health Partners is seeing that about 70% of health coach appointments through the app are done through a video vs. phone calls.
- Robert Armstrong of Appstem details the current landscape of virtual care apps in the healthcare industry. Listen as we talk about the rise of telemedicine and how more healthcare systems are looking to integrate remote patient monitoring within their mobile apps to provide proactive care. He describes how the emergence of the Internet of Things in medical devices is truly taking shape in virtual healthcare.
- Listen as he gives recommendations on how to make your mobile application “sticky”. We walk through the strategic thinking you should have when designing a mobile app. Robert gives advice on things you do not want your app to do such as being a mirror image of your website. He provides the best features, additions, and tools you should be adding to your healthcare mobile app.
Keep up with Jillian Bridgette Cohen and Virtual Health Partners on all social media platforms at @vhpgo.
Robert Armstrong and Appstem are up to amazing things, keep connected with them on LinkedIn.
To learn more on the future of virtual healthcare download the new "Telemedicine Pros and Cons" White Paper mentioned in the podcast on digital patient engagement.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Eugene Khazin, the Founder of Prime TSR, & Nathan Pelzer, Founder and CEO of Clinify.
Founded by Eugene, Prime TSR is a digital transformation consultancy. Prime TSR is Eugene’s fourth company. Eugene’s background is in technology, particularly in Big Data, which provides lots of opportunities for driving innovation across all his ventures. Eugene is also a mentor at the University of Chicago’s Polsky Center for Entrepreneurship, where he met Nate.
Nathan has over 15 years of experience working in various corporate strategy roles and prior to founding Clinify was the Head of Strategy for a national primary care provider organization located in Chicago. Nathan has an undergraduate degree from the University of Minnesota and an MBA from the University of Chicago – Booth School of Business.
Listen in as they talk on topics such as:
- Predictive analytics in healthcare using big data is becoming a more common practice with hospitals, as it should. Nathan Pelzer talks about some of the new and innovative things happening with remote monitoring and care plans based on data. We walk through the role of data in healthcare and how it can help to be proactive for patient care, identifying high-risk patients, and more. Eugene Khan explains where Prime TSR pulls the data from to create actionable models for patients.
- With data coming from multiple sources such as EHR’s, remote monitoring devices, and more - keeping the uniformity of the data is critical. Eugene walks us through how they handle various sources of healthcare data and make it usable.
- Hear Carrie and Eugene discuss the adoption rate of cloud hosting among healthcare organizations and hospitals. What percent of hospitals are using the cloud in some way? Although the cloud offers better security and other proactive features, we discuss why the adoption rate has been slow. What is the current consensus of the cloud among healthcare professionals?
- Taking a look at population health, for underserved communities and those who need chronic care, there is a strong need for proactive healthcare. As baby boomers continue to age at home, where are the biggest opportunities in healthcare? Nathan explains how are hospitals and managed care organizations are using data to close the loop and become more proactive.
- Medicare and Medicaid patients are often using the emergency department as primary care. Carrie and Nathan speak about the innovative initiatives some healthcare organizations are making to become more proactive based on data. How are they closing the last mile in health? Hear what Blue Cross does to offer patients nutrition in areas that do not have healthy eating options.
- As we have long term facilities, skilled nursing, the rise in home health and all these data sources, what are some tips for organizations for what they should be thinking about when trying to gather data from all these different sources, where should they start?
- Listen as both Nathan and Eugene speak to the things they see in the future of data in healthcare. How will we see the cloud, AI and Telehealth become more robust in the next three to five years? Hear their predictions.
Keep up with both Prime TSR and Clinify Health as they work to reshape proactive healthcare with data.
Download the "Telemedicine Pros and Cons" White Paper on digital patient engagement, use cases to acquire and retain patients.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Dr. Mark Weisman. Dr. Weisman is the Chief Medical Information Officer at Peninsula Regional Medical Center in Maryland. With over 20 years’ experience in healthcare, Dr. Weisman has developed a passion for improving the way healthcare works and making the lives of our clinicians better through the use of technology.
Listen in as we discuss topics such as:
- There are advantages and disadvantages of electronic health records. We talk with Dr. Mark Weisman to get the doctor perspective of the EHR, is it helping with patient care or just killing physician productivity? Mark explains how the EHR brings complexity to the doctor’s office. While some doctors are experiencing negative effects such as loss of control, loss of time, and not being comfortable using the technology, there are some positives such as patient experience.
- In a recent article by Fortune, “Death by a Thousand Clicks: Where Electronic Health Records Went Wrong” there are some eye-opening statistics such as physician workload increases from EHR, patient deaths from mistakes and how it’s changed healthcare. It further goes over the advantages and disadvantages of electronic health records to highlight what it was originally intended to solve.
- One of those stats is that the average time a doctor spends with a patient is 11 minutes. After that 11 minute visit, doctors enter around 100 pieces of data. Dr. Weisman speaks to the validity of these statistics and talks about how much time is spent outside of direct patient care doing these tasks.
- As the Chief Medical Information Officer (CMIO) at Peninsula Regional Medical Center, one of Dr. Weisman goals is to increase doctor and nurse effective use of the EHR. Listen in as we talk about how the doctors at Peninsula have a “home-for-dinner program”. One of the ways this is accomplished is through effective training of the EHR technology. This helps physicians understand short cuts, tips and effectiveness of the specific EHR for that hospital. Discover the three lessons that will help to improve the efficiency of your doctors using EHRs.
- When new healthcare technology is released, it is presented as improving the patient experience but what about the physician experience? How can administrators think about the physician experience when looking at new digital healthcare technologies? Hear more on why healthcare administrators and healthcare IT administrators can do a better job at assessing this physician experience. Hear how innovators in healthcare are recognizing that their most valuable assets are their doctors. Training and focusing on the physician experience can lead to a better patient experience.
- In the Fortune article, an investigation found that thousands of cases with patient errors have been attributed to the EHR. What factors can lead to a patient error? Some of these factors include UX design, click fatigue and software glitches. How can hospitals and practice groups work to reduce these errors?
- Over the next few years, the continued increase in Baby Boomers aging at home, chronic care, retail clinics and telehealth, patients records are spread to more sources than ever? Dr. Weisman talks about how EHR is a piece of the healthcare puzzle.
- Currently, patients have little input into their healthcare records and even getting ahold of their healthcare records.
To read the full Fortune Article “Death by a Thousand Clicks: Where Electronic Health Records Went Wrong”. For more on Dr. Mark Weisman and Peninsula Regional Medical Center.
To learn more on how to improve the patient experience download the
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In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Todd Davis. Todd Davis is the Chief People Officer and EVP for FranklinCovey with over 30 years of experience in human resources, talent development and executive recruiting. He is the author of Get Better: 15 Proven Practices to Build Effective Relationships at Work which is available now.
Listen in as we discuss topics such as:
- The role of Chief People Officer has evolved over time. It now consists of not only getting new talent and hiring, but it also deals with company culture, retention and so much more. Todd Davis explains how FranklinCovey builds company culture from the top down. Listen as Todd gives insight about how the Chief People Officer being the quarterback of the culture within the company. How do you metaphorically lift your mission statement and values off the wall and drive it into the everyday life of your company?
- The workplace has changed with so many different generations currently working together within companies. This can create amazing perspectives and differences in opinion. Discover Todd’s top proven practices to handle conflicts and how to make relationships work across all generations from Gen Z to Baby Boomers. Some of them include - wearing glasses that work, think we not me, and talk less - listen more.
- Hear why Carrie loves what FranklinCovey calls their HR department, “People Services”. We discuss how this name change came about and how it’s changed not only their HR department but also the way HR works with other departments. Listen as we explore how a simple name change can elevate a human resources department.
- FranklinCovey recently moved from phone interviews to video interviews. Todd explains why they have done so and how video interviews help his team sift through applicants quickly but efficiently. Hear the benefits that video interviews has given them in time/money and accelerated their process of finding the right employees.
- Finally, what keeps Todd Davis up at night as a Chief People Officer? Find out.
Check out Todd’s book, "Get Better: 15 Proven Practices to Build Effective Relationships at Work".
Explore how you can Hire 3x Faster, while increasing candidate experience, visit our Live Video Interview’s talent acquisition free resource center.
Support the show (http://www.helpinghumans.care)
The Executive Innovation Show in collaboration with One Touch Telehealth debuts the series “The Future of Pharmacy” with Carrie Chitsey and Ian Stone.
Ian Stone is the President and CEO of Respario and President of Pharmacy Health Network (3M monthly views). Ian conceived and launched Pharmacy Health Network, an out of home experience in retail pharmacies nationwide that is rapidly becoming a voice to consumers in the ever-changing pharmacy space. Prior to launching Respario, Ian led numerous cross-functional teams as the Director of Communications for The Freeman Companies and The Walt Disney Company, where he led creative and marketing initiatives around the world to promote Disney attractions, resort, software, and consumer products.
Listen in as we talk about topics such as:
- Carrie and Ian talk about the healthcare landscape and the future of pharmacy. The pair discuss patient demands, the patient landscape, and the role of the pharmacist. Learn how these things have evolved over time and find out what patients are looking for next. Listen to get a clear understanding of the new patient demands for service and experience.
- Learn how Baby Boomer’s wanting to age at home and value-based care is changing the role of the pharmacy. What has then done to the relationship between the patient and the pharmacy? How is this affected adherence, patient education and more?
- Ian talks about how technology is changing in the pharmacy space via telepharmacy, virtual pharmacists and interactive displays. We discuss how using technology helps to give patients what they want when they want it.
- How are we getting our prescriptions? Pharmacy delivery is becoming more and more prevalent. Hear how pharmacy delivery is impacting various pharmacy types and how technology such as video chat, can help patients with adherence and instruction.
- Independent and community pharmacies are becoming more of a wellness destination in their community healthcare ecosystem. Ian speaks about the various services these pharmacies are offering such as blood pressure monitoring, nutrition, and diabetes training.
- Digital transformation within the pharmacy space is leading to patients transferring the in-store pharmacy experience to their homes via wearables and other digital healthcare tools. We break down a recent survey given to pharmacists about the top trends they see coming in the next few months and years. What is #1 on their list? Find out.
- Engaging patients with technology is helping pharmacies move from a transactional model to a wellness model. What are the top areas that pharmacists should look at when creating deeper engagement and relationships with patients? How can you increase revenue in higher margin services?
- How can technology help rural patients? Listen in as we discuss new ways and technology uses that pharmacists can use to better serve this population. See how can pharmacies support long term care, skill nursing and nursing home facilities through telepharmacy.
- When switching tasks constantly, pharmacist's time is reduced by 25%. Listen as we talk about how technology works to limit the number of distractions and what are the solutions. Ian and Carrie speak to how this role is changing and some of the barriers pharmacists are seeing now.
- Through a partnership with Pharmacy Health Network and One Touch Telehealth, we explain how using technology is helping pharmacies and pharmacists. From assisted selling devices to virtual pharmacies at home for adherence, there is a lot on the horizon for pharmacies to transform from a transactional model into a wellness model.
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The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”, in honor of Mental Health Awareness Month. In this episode, Carrie Chitsey speaks with Scilla Andreen and Robyn Shumer.
Scilla Andreen an award-winning TV and film industry veteran and CEO and co-founder of IndieFlix; a global, subscription streaming and screening service that focuses on content for a purpose. She is also the director of the newly released LIKE, a documentary about the impact of social media on our lives and the producer of Angst an IndieFlix Original documentary that opens up the conversation about anxiety and mental health. She is on a mission to change the world with film.
Robyn Shumer is the founder of “What’s Your Story, LLC,” a community storytelling initiative about life-changing moments that also raises money for non-profits. She is a TEDx storyteller who waited over 30 years to tell the story of the anorexia that she developed at 11 years old, her lifelong management of an eating disorder, and ultimately, her complicated path to motherhood.
Listen in as we discuss topics such as:
- We talk with Scilla Andreen about what led her to start the non-profit Indieflix and make social impact films. Scilla talks about what specifically made her want to focus on mental health. Listen as she speaks on an emotional experience from her past that contributed to her mission today.
- As a direct line to the student population, hear what Scilla believes is changing the conversation inside of schools on the topic of mental health. Are schools becoming more open to having these hard discussions with students about what mental health is?
- Hear about how film is helping communities find relief and hope. Scilla discusses the aftermath of her films and what is doing for communities, students, and families.
- As the director of the movie LIKE, a documentary on the impact of social media in our world today, we talk more about social media anxiety. What is social media anxiety and how is it affecting students across America? Listen in as Scilla describes the film and why it is important to her.
- Mental health is a topic of conversation that should be had with everyone, Scilla dives into how the context of the conversation should be just as important. She speaks to the conversation her films create and how she uses film to create educated conversations.
- Listen as Scilla expresses her hopes for Indieflix in the next three to five years. What does she hope her films will do when it comes to bringing awareness to mental health?
- We talk with Robyn Shumer about her company, “What’s Your Story, LLC”, as it seeks to create engagement and connection within communities surrounding the topic of mental health. Listen as she talks about what led her to start “What’s Your Story” after delivering a Ted Talk.
- Hear about the impact that these storytelling events and their subsequent videos have had on communities and the storytellers themselves as it brings awareness to mental health.
- Having dealt with an eating disorder starting in elementary school Robyn speaks to the spread of social media’s “highlight reel”. Has this social media “highlight reel” made eating disorders grow over the last few years?
- Where will mental health awareness be in five years? Robyn gives her thoughts.
Want to watch the films on IndieFlix? Watch over 5000 shorts, features, docs and series. Use code POD2019 for 33% off for 3 months (normally $4.99/mo).
Learn more about “What’s Your Story, LLC”. WYS creates engagements while fundraising for non-profits. It’s a fundraising solution that is available for all.
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In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Samantha Snabes & Marcela Fujiy. This podcast was recorded live at IEEE WIE ILC 2019 discussing "Female Entrepreneur from Within: Advice, Mentoring & Positivity Roundtable".
Samantha Snabes is a Co-Founder & Catalyst for re:3D a company built on a community of makers using gigabot to print human-scale objects using recycled materials. The re:3D team consists of several former NASA engineers interested in driving social and economic change through open-source engineering-driven innovations.
She recently won the worldwide 2018 WeWork Creator Award Million Dollar Prize. Samantha is the 2018-2019 Chair for IEEE Entrepreneurship. She has been an active volunteer leader with IEEE’s Entrepreneurship Exchange since 2016.
Marcela Fujiy is the Co-Founder at Be.Labs Accelerator. She started one of the first women accelerator programs in Brazil and now leads a nationally recognized business through innovative, horizontal and autonomous management.
Listen in as we discuss topics such as:
- Hear about the beginning of Samantha's & Marcela's entrepreneurship journey. What turning point led these female entrepreneurs to starting their companies? We discuss their story and advice they have found on along the way. Learn how the pair got their start in technology? When did tech innovation start for her?
- Strong positivity starts with a strong mentor. Marcela Fujiy speaks to the guidance she received from her mentors. Hear about the lessons she learned and how they guided her to start one of the first women accelerator programs in Brazil.
- Being an entrepreneur there are a lot of ups and downs, it’s a daily rollercoaster. Listen to how on Carrie, Samantha, & Marcela keep positive throughout their journey. The pair give advice for others in the audience on how to maintain positivity.
- Let's talk about women and funding! Did you know that only 2% of capital raised goes to women? Samantha discusses creative resources for your company, how she has used crowdsourcing, competitions, and grants. She gives advice and resources to the audience. Marcela talks about how fundraising for women in Brazil is harder than in the US.
- Hear a live Q&A at the end with questions about mental health, how to go about starting a company, and others.
Learn more about IEEE.
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This month The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”. In honor of Mental Health Awareness Month, we will be releasing five podcasts all covering the topic of mental health.
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Fay Brezel. Fay Brezel is a licensed therapist and founder of OKclarity, a platform connecting the Jewish community with elite mental health professionals.
Listen in as we discuss topics such as:
- Hear the backstory about OKClarity. What made Fay Brezel want to get involved in helping those within the Jewish community when it comes to mental health? She describes her passion and the path that led to the founding OKClarity.
- Mental health has received a negative stigma among many cultures, races, and ethnic groups. In this podcast, we talk about the similarities and also differences that surround the mental health stigma in the Jewish community.
- Listen to a unique view of youth mental health in the Jewish community. Fay discusses the pressures faced with the youth in the Jewish community as it relates to parental expectations when it comes to school, dating, and marriage. Do these factors contribute to anxiety and/or depression? Carrie asks about cultural differences and similarities.
- Who is having the “talk” about mental health to the Jewish youth? Are school counselors and teachers more trained on this topic now? We discuss how the conversation about mental health will change within the next decade.
- While therapists who are listed on OKClarity don’t need to be Jewish, we talk about the importance of speaking to someone with whom you can relate. Hear how speaking with someone who understands your culture vs. who doesn't add a much-needed layer of connection.
- Being in NYC there is a lot of workplace pressures that other areas may not experience. Hear how the Jewish community’s pressure of having a family adds to the workplace pressures of NYC and how it affects mental health.
- As the talk about mental health becomes more progressive, Fay Brezel gives her advice to C-Suite executives on how they can understand the drivers of mental health and better support their employees. How can executives go past the conversation and actually implement practices to help their employees with mental health?
- Fay Brezel talks about how she uses technology innovation like video mental health appointments to make therapy more convenient for people and reduce no-show rates.
For professionals across the 50 states who work with the Jewish community or have a desire to do so, visit OKclarity. Say hi to founder / Fay at fay@okclarity.com.
All month long we will be covering mental health topics in honor of Mental Health Awareness month. To learn how to get involved with Humans Helping Humans to raise awareness for mental health donate and become part of our influencer network.
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This month The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”, in honor of Mental Health Awareness Month.
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Oklahoma Attorney General Mike Hunter, who was elected as the state’s eighteenth attorney general on Nov. 6, 2018. One of his top priorities is the safety and security of all Oklahomans, which is why a primary initiative of his has been to end the state’s opioid overdose and addiction epidemic.
Listen in on topics discussed such as:
- Learn how the opioid crisis has affected the state of Oklahoma. Hear the statistics such as “In the last 15 years, drug OD deaths in OK have increased by 91%.” Did you know that in 14 counties surrounding Tulsa, there were enough prescription opioids available for each person to have 90 pills? Hear these stats and more to understand the trickle effect it’s had on crime, overdose deaths and child welfare.
- Hear Attorney General Mike Hunter talk about what made him passionate about going after pharmaceutical companies. He explains the steps his office took to combat the opioid crisis in Oklahoma from going after drug dealers, and pill mill doctors.
- Fighting against Big Pharma, Attorney General Mike Hunter won a historical settlement with Purdue Pharma for $270M. Of that, $200M will go to an endowment at Oklahoma State University Center for Wellness and Recovery to treat the ongoing addiction epidemic nationwide. Listen in as we discuss other huge wins from the lawsuit and what made Mike Hunter stand up to Big Pharma. In addition, $12.5M will go towards providing funds to directly abate and address the opioid epidemic’s effect on Oklahoma cities and counties. Purdue will not promote, employ or contract with sales representatives to health care providers in Oklahoma.
- AG Mike Hunter dishes out the advice he has for other Attorney Generals across the nation who are fighting the opioid crisis following his historic win. He talks about what is ahead in his upcoming case against Johnson & Johnson and Teva.
- What criteria did AG Mike Hunter use to build the commissioner council to help fight the opioid battle? What approach and individuals make up this council to create change in Oklahoma?
- What change will we all see in Oklahoma in the next 3 to 5 years as a result of these historic wins against Purdue Pharma? Listen as we discuss the change and hope for Oklahoma.
Want to keep up with Attorney Generals Mike Hunter’s fight against the opioid crisis? Visit www.oag.ok.gov.
All month long we will be covering mental health topics in honor of Mental Health Awareness month. To learn how to get involved with Humans Helping Humans to raise awareness for mental health donate and become part of our influencer network/market council.
Support the show (http://www.helpinghumans.care)
This month The Executive Innovation Show in collaboration with the non-profit Humans Helping Humans debuts the series “Mental Health is Health!”. In honor of Mental Health Awareness Month, we will be releasing five podcasts all covering the topic of mental health.
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Jordan Lichay and Dr. Anitha Iyer of Vibrant Emotional Health.
Jordan Lichay is Co-founder and Chair of Minds Ahead, a group of next-generation philanthropists and leaders who support the mission of Vibrant Emotional Health. She is also a moderator at the peer-to-peer online community 18percent.
Dr. Anitha Iyer is a NYC Licensed Clinical Psychologist. As Chief Clinical Officer and Vice President of Crisis and Behavioral Health Technologies, for Vibrant Emotional Health, Dr. Iyer provides clinical leadership and management oversight to ensure Vibrant’s services, including crisis support services like BRAVEline, incorporate the highest clinical standards, training, and best practices in the field. She is a recognized leader in the innovative use of technology in delivering crisis services, is an advisor to the National Suicide Prevention Lifeline.
Listen in as we discuss topics such as:
- Learn more about Vibrant Emotional Health, while based in New York City, they have both a national and local reach. You may be familiar with some of the hotlines such as National Suicide Prevention Lifeline, NYC Well, HOPEline, Veteran Crisis Line and BRAVEline. Listen to hear how they are making an impact.
- Who understands the youth better than youth? Hear why Jordan Lichay, the Youth Council Chair, found it important to start the youth council and how it’s helped Vibrant Emotional Health relate to youth and Millennials.
- BRAVEline, started in 2011, was an early hotline for anti-bullying in NYC public schools. Started with the Teachers Union, hear how BRAVEline began and the lessons learned over the past eight years. How has it changed with cyberbullying vs. when they started 8+ years ago when social media depression and anxiety wasn’t at its peak.
- How has communication preference changed when you look at Millennials compared to Gen Z? Carrie talks about Gen Z’s being a video-first calling demographic vs. most national hotlines adding text chat years ago to accommodate Millennials. Learn how Vibrant Emotional Health is staying innovative to reach Gen Z now and in the future.
- Who should be responsibility is it to have the conversation “What is Mental Health?” with our youth? Should it be the parents or schools? Dr. Anitha Iyer shares how we should all be having a conversation from parents to schools that help youth understand what mental health is.
- Peer-to-Peer counseling is on the rise. How does peer-to-peer increase the percentage of individuals who are scared or don’t think they need to talk to a professional to get help? Listen to and learn more about the future of video peer-to-peer counseling. Support groups and traditional hotlines should think about when mental health starts in youth ages 10-24 years old and building authentic relationships if we want to really impact behaviors.
To learn more about the missions and hotlines of Vibrant Emotional Health.
To join a free, peer-to-peer online support community for mental health, visit 18percent.
All month long we will be covering mental health topics in honor of Mental Health Awareness month. To learn how to get involved with Humans Helping Humans to raise awareness for mental health donate and become pa
Support the show (http://www.helpinghumans.care)
This month The Executive Innovation Show in collaboration with Humans Helping Humans debuts the series “Mental Health is Health!”, in honor of Mental Health Awareness Month, we will be releasing five podcasts all covering the topic of mental health.
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Dale Cook. Dale Cook is the co-founder and CEO at Learn to Live, Inc., an engagement and consumer-driven healthcare company that provides coach-supported, digital cognitive behavioral therapy programs for people suffering from mental health problems. Dale has been recognized as one of the “(REAL) Power50 in healthcare by MN Business magazine, has been awarded the Leader in Healthcare Innovation in 2017 and featured in national publications like Forbes and Oprah magazine.
Listen in as we discuss topics such as:
- From 2013 to present, Learn to Live has covered over 2 million lives! Listen and discover more about Learn to Live and Dale’s quest to help others who are struggling with mental health.
- Mental health is health! Hear Dale explain how greater awareness of mental health in the last few years has led to more investment into the issue via healthcare plans, employers and higher education institutions.
- What are “silent suffers” and how has a stigma in mental health contributed to “silent suffers”? What is driven in outreach and tools to help people suffering from depression and anxiety.
- Carrie, Daniel, and Dale discuss the rise in youth mental health attributed to social media “best life forward”, how is Generation Z coping?
- One of the largest underserved demographics are people who live in rural areas. Listen in on how Learn to Live has developed online courses, coaching services and more to better serve and reach rural and unserved demographics.
- Learn more about Cognitive Behavioral Therapy (CBT). What is CBT and how is it effective for those dealing with mental health obstacles?
- As digital and instant accessibility continues to grow, hear what Dale Cook believes to be the next step in mental health technology innovation over the next few years.
Want to take part in one of Learn to Live’s programs? Use the code “POD2019” for a free trial for Mental Health Month in May.
All month long we will be covering mental health topics in honor of Mental Health Awareness month. To learn how to get involved with Humans Helping Humans to raise awareness for mental health donate and become part of our influencer network/ market council.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Leslie Crowe. Leslie Crowe is the Chief People Officer at business travel planning platform TripActions. Prior to TripActions, she was VP of Talent at MuleSoft, responsible for scaling the company for a successful IPO.
Listen in as we discuss topics such as:
- In some companies, hiring is more of a reactive approach. Learn how Leslie works to make hiring a proactive part of the company vs. being an afterthought just to fill open positions.
- Is “culture fit” a buzzword in Human Resources space? Does the word bring a negative connotation that means you are either “in or out”?
- Listen and learn the best way to get beyond “resume only questions”. How do you get to understand an applicant’s wants/needs for company culture and align to company need/wants?
- Hear Leslie Crowe’s favorite question to ask in an interview. Discover how asking this question will give you more information rather than asking 20 surface level questions.
- Having a united effort between recruiters and hiring managers can lead to a much more honest outcome for candidates. How do you rid the disconnect between hiring managers and recruiters?
- Can you refine your hiring process by looking at the attributes of existing employees? Hear what attributes of existing employees should really be assessed to learn and predict what is working for those roles AND what is not working for those roles. Can we minimize bad hires this way?
- Is your company growing quickly like Trip Actions? Listen to the ways they keep candidate experience, company values and company culture consistent and that the forefront of hiring when rapidly scaling your talent organization.
Keep up with Trip Actions as they continue to grow!
Explore how you can Hire 3x Faster, while increasing candidate experience, download at our free resource center.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Adam Sabloff. Adam Sabloff is the Founder and CEO of VirtualHealth. VirtualHealth provides the leading platform purpose-built for integrated value-based care. They offer a vast range of technology capabilities to payer and provider markets.
Listen in as we discuss topics such as:
- As the founder of VirtualHealth, we talk with Adam Sabloff about his entry into the value-based care industry coming from building Ritz Carlton residences.
- How many beds are available for seniors who need/want to be in assisted living or skilled nursing facilities vs. population? With 50 Million Baby Boomers, is availability, demand or preference driving in home healthcare?
- Learn about the difference between Medicare and managed care organizations. Carrie and Adam explain the ecosystem of paying for value-based healthcare.
- Hear Adam discuss the future of healthcare and the innovation he is seeing in value-based care. How are healthcare systems changing to take a 360-degree look at a patient to become more proactive?
- Different levels of care have caused the increase in retail healthcare solutions across America with more clinics in pharmacies. How will this continue to change in the next 12-24 months?
- With Gen X being the largest population of caretakers, how will technology change to give relief and help this segment of the population to be better caregivers to their parents?
Want to learn more about VirtualHealth? Follow them on Twitter for more updates.
Download the "Telemedicine Pros and Cons" White Paper to learn about the patient drivers and use cases for proactive home healthcare.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with the SVP of Talent Management and Marketing, Blair Primis. He leads a team of human resources, organizational culture, and marketing professionals at OrthoCarolina. With over 40 offices, 160+ surgeons and a staff of 1900.
Listen in as we discuss topics such as:
- Human resources now requires more marketing skills in the team than ever. Hear how the combination of talent and marketing departments has changed the way OrthoCarolina builds company culture, recruits and nurtures the local talent pool.
- It’s critical for employers to spend time in their local community nurturing future talent just as much as new customers’. Learn how being involved in your local community can help build an engaged talent pool. Discover what steps your company can take to be a part of your community?
- Listen as Blair Primis gives advice on how HR and Talent executives should be thinking proactively vs. reactively when recruiting in their local markets.
- Should recruiters discuss pay and/or benefits during the first interaction with a job candidate? Hear what steps recruiters should take to find the quality candidates that will last at your company and aren’t jumping for short term gains.
- Do you have a high turnover rate in a competitive or low unemployment rate market? Have you thought about reducing attrition by looking within? We speak to the questions you should ask internally on why your company may not be retaining employees and what exit interviews might tell you.
- With Millennials set to make up 75% of the workforce in 2020 and more being added to the C-Suite each day, learn what digital tools Blair believes are important when hiring quality candidates.
Gain additional tips and tools in the “Recruiting in a Candidate Driven Market” White Paper to make impact on your hiring in 2019.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Brad Christensen. Brad is the Executive Director of Corner Canyon Recovery in Draper Utah. He has over 10 years of experience in the Mental Health and Substance Abuse industry.
Listen in as we discuss topics such as:
- With over 20M Americans experiencing substance abuse problems, why do only 10-18% of Americans seek treatment? Brad talks about what constraints are stopping those with a substance abuse disorder to get help?
- As the opioid crisis grows, find out how this is affecting insurance companies and how they cover treatment, detox guidelines.
- There are many mental health and deep-rooted issues that lead to substance abuse? Listen as Brad explains how LGBTQ patients can experience a certain desire to fit in that lead to substance abuse and relapse rates.
- Experiencing childhood trauma can have a significant increase in abusing substances in teen and adult years. Can trauma from youth and not addressing mental health issues lead to substance abuse?
- Learn more about the critical components that help patients find success in recovery. This includes aftercare programs, halfway houses etc.
- Carrie and Brad speak about the use of video telehealth in aftercare to improve after care outcomes, reducing relapse rates. They discuss how to provide on-going video telehealth counseling with treatment facility to not have to start over in “telling their story”.
Keep up with Brad Christensen and Corner Canyon Recovery.
To find out what Humans Helping Humans is doing to raise awareness and reduce relapse rates.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Matt Britton. Matt Britton is the author of Youth Nation, a best-selling book on building remarkable brands in a youth-driven culture. He is the CEO of Suzy.com and former CEO of agencies Crowdtap and MRY which sold to Publicis.
Listen in as we discuss topics such as:
- Matt and Carrie speak about the several large culture shifts that were led by Millennials. Hear the top legacies that can be contributed to Millennial behaviors.
- With 75% of the workforce being made up by Millennials in 2020, discover the changes Matt believes will happen with the shift of Millennials being in the C-Suite. How will businesses align with the values and practices of Millennials?
- What shifts in banking will we see with the rise in Millennials and Generation Z bank customers?As more technology companies like Google/Apple jump into the banking industry, Matt explains what he believes will be the future of financial services.
- How has the importance and currency of time changed the way Millennial consumers operate? How is it driving other generations?
- The patient experience within healthcare has driven the rise of 24-hour health clinics. Listen to find out other changes the new on-demand patient experience has created such as video telehealth and online appointments.
- As Millennials become the largest demographic for new home purchases, they are buying expensive homes that are based in the city. This is pushing up rent for businesses, increasing home prices and pushing out Gen X/Boomers. Find out what trickle-down effects this will have on businesses and the future of cities.
- Generation Z is supposed to be the first generation to bypass college and go straight into the workforce. Find out what’s next for America’s workforce.
Keep up to date with Matt Britton and learn more about next-generation consumer insights and read his book, Youth Driven Culture.
To learn more about video banking and video telehealth innovation and driving consumer changes.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Ladan Davia. Ladan is the CEO and Founder of Beeya. The 26-year-old entrepreneur is changing the online job search process by aggregating with intelligence.
Listen in as we discuss topics such as:
- Ladan discusses her early entry into the online job searching space and why she started Beeya.
- We talk about the role that AI plays in recruiting candidates. Listen as Carrie and Ladan break down were AI is right in the recruiting funnel and where it’s not appropriate in candidate experience. Is there a place for AI on your careers page? Can AI help with job application abandonment?
- Listen as we explain why there is no need to fear AI. AI is here to help HR with minute tasks and not replace humans in HR. Combined with the right human interaction it can increase productivity, save companies money and hire quality employees.
- What is the criteria of what HR executives should be thinking about with HR tech innovation to free up your recruiters and hiring managers time?
- Why are innovative companies replacing the phone interview or augmenting it with live video interviews?
- The pair discuss how to remove bias from the recruiting process. With AI and live video interviews, these new technologies will help HR managers make better hires.
- Find out why pre-record interviews create bias and companies are moving away from them.
Did you enjoy this very insightful HR podcast? Keep up with Ladan Davia on her LinkedIn and follow Beeya on Twitter!
Learn about today's hiring climate, the latest digital recruiting tools, and why candidates experience is mandatory, click here.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Shelley Callahan about establishing hope in child poverty in the United States.
Shelley Callahan is the Director of Development with Children Incorporated. She is also the writer of the On the Road Series, which highlights their work around the world.
Listen in as we discuss topics such as:
- Hear about the work done by Children Incorporated and how they partner with schools, orphanages, homes and childcare centers to help children with basic needs. They work to provide food on weekends, clothes, shoes and school supplies.
- We talk about the importance of showing a child that someone cares for them and improving their self-worth.
- Learn why the volunteer coordinators are the critical component to both the children and the non-profit to reaching youth in need.
- Shelley discusses the “On the Road” series to paint the picture of different success stories of children and highlight the work that Children Incorporated is doing.
- Shelley and Carrie speak about the impact the opioid crisis is having on child family separation today. The US has seen a large increase in children being raised by grandparents, aunts, uncles and other family members, what financial constraints and health issues is this trickle effect causing?
- Hear about what’s next on the horizon for Children Incorporated in 2019.
To follow Children Incorporated and how they are helping children all over the globe.
Download the Youth Mental Health Infographic and learn more about Humans Helping Humans.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Todd Unger of the American Medical Association. Todd Unger is the Chief Experience Officer and SVP of Physician Engagement at the American Medical Association. He has led digital change initiatives at companies such as AOL and Time Inc.
Listen in as we discuss topics such as:
- Todd shares his experience as a “productive disruptor”, transforming companies to new digital heights and the way he’s done it over the years.
- We talk about why companies don’t believe that they need digital. The problems that these companies face when they decide not to transformation and why now it’s not "whether we transform" but "how can we transform".
- How to not end up in the “news” of closing locations because you didn’t embrace digital customer demands and buying trends.
- Learn about the embracing digital in healthcare and what physicians should be thinking about to embrace this digital patient experience demands to help grow and retain their practice.
- As the world moves forward with new technologies such as telemedicine, we talk about adapting to today’s digital patient.
- Todd gives tips on developing a digital roadmap to becoming a disruptor practice that includes individual consumer relationships, being web-native, and making your mission essential to your story.
- With healthcare known to not be leaders in embracing new technology, find out why startups, healthcare entrepreneurs are leading in healthcare innovation faster than traditional providers.
Learn more about the American Medical Association and keep up to date with Todd Unger.
To download the "Telemedicine Pros and Cons" White Paper mentioned in the podcast on digital patient engagement, use cases to acquire and retain patients.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Michelle Dickinson-Moravek and Courtney Blanton about how to break down the mental health stigma walls.
Michelle Dickinson-Moravek has been in the pharmaceutical industry for over 18 years. She is currently an associate director at Johnson & Johnson. She is the author of "Breaking Into My Life" and a social moderator at the non-profit 18 Percent. Michelle is out to raise awareness and compassion for those struggling with mental illness.
Courtney Blanton is the Executive Director of the Hi How Are You Project, an Austin-based, nonprofit organization inspiring new conversations about mental health issues by funding and creating thoughtful media content, projects, and events.
Listen in as we discuss topics such as:
- We talk to Michelle Dickinson about her struggle growing up with a bipolar mother. We hear about the obstacles that come along with this experience and the empowerment Michelle found through her story.
- We speak about the stigma that Michelle experienced with her mother’s bipolar disorder and why language is very important when it comes to removing the mental health stigma.
- Hear the advice given to both children and adults who have a loved one with a mental illness. How to not get lost in being a mental health caregiver and take care of yourself too.
- Courtney tells her story why the how Hi, How Are You? was started and it's relationship with the arts and music (Austin City Limits). She speaks on dealing with mental health issues her whole life and how people can take control of their situation.
- How can the entertainment industry raise awareness of mental health and educate others?
- We discuss the art of Daniel Johnston and the story behind his murals across the city of Austin, Texas. He has been recognized by the Flaming Lips and even Kurt Cobain.
To find out more about these amazing ladies, follow their journeys and non-profits.
To find out what Humans Helping Humans is doing to raise awareness and impact mental health.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Chuck Rogers. Chuck Rogers is the Financial Services Practice Leader for Market Force Information. Chuck has been in the financial services industry for more than 30 years and specializes in helping retail banks deliver exceptional customer experience.
Listen in as they discuss topics related to the financial industry such as:
- The consumer banking trends and the change in demands for experience and technology among different generations. Listen as Chuck discusses the recent report by Market Force, “US-Banking Customer Experiences and Competitive Benchmarks”.
- Contrary to what you may think, when looking at consumers that go into a branch to see a personal banker on a monthly basis, Millennials have a higher frequency of branch visits than Baby Boomers. See why 18% of this segment is comprised of Millennials while only 9% are Baby Boomers.
- We talk by generation the impacts of convenience and how it affects the banking relationship. Understand why banks need to understand the customer demands of convenience, timing, and communication preferences.
- Who is using mobile applications more Baby Boomers or Millennials? It’s not as different as you think. Should Boomers get more credit for being tech-savvy?
- Find out why when consumers having an account issue they are calling into the call center more than visiting a branch location. Is the branch dead or just different?
- Learn the top reasons why consumers switch banks. With room for churn among consumers, what products are the fintech and online only banks picking off?
In this podcast we discuss Market Force Information’s retail banking research. What are consumers favorite places to bank? See here.
Download the "Bank of the Future" White Paper mentioned in the podcast.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mark Lamplugh. Mark Lamplugh is a fourth-generation firefighter and former captain with the Lower Chichester (PA) Fire Company. He is the Director of Media and Public Relations with Institute for Responder Wellness and formerly Deer Hollow Recovery. Mark is one of the top marketing executives in the United States and has revolutionized how Mental Health, Behavioral Health, and Non-profits reach potential clients and spread their message thru influence and traditional marketing.
Listen in on topics discussed during this podcast such as:
- The adverse effects of the opioid epidemic on first responders. Underlying issues include mental health, addiction, alcoholism, and fatigue. How are today's firefighters and EMTs coping with such an increase in overdose calls?
- What is the added stress of combining EMTs and firefighter duties? The consistent run to calls has created no downtime/rest.
- Rural areas are being hit hard by the opioid epidemic. From experience, Mark explains that everyday overdose occurrence went from very rare to nearly everyday after 2010.
- What are the safety issues with fentanyl? We talk about changes in equipment and procedure to keep firefighters and EMTs safe.
- Listen as we talk about the Deer Hollow Recovery, a trauma program that specializes in first responders. First responders are able to receive mental health treatment without having substance abuse issues.
- Listen in on Mark and Daniel discussing the mental health stigma placed on first responders. How can we change that? And what solutions can we provide to help those help us every day?
- Hear how non-profits such as the Institute For Responder Wellness are giving first responders the opportunity to call and talk to other first responders for help.
Learn more about Deer Hollow and Mark Lamplugh.
To learn more about Humans Helping Humans and download the Opioid Crisis Infographic.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Judy Gaman.Gaman is an award-winning author, speaker, and host of a nationally syndicated radio show. She is the CEO of Executive Medicine of Texas, a world renown luxury medical practice.
Listen in on topics discussed during this podcast such as:
- Hear as Judy discusses why “multi-tasking” moms and women are more of a caregiver but drag their feet when it comes to their own health.
- Since more women are now in the workforce than ever listen why patient convenience is so important. Why should healthcare providers take this into consideration as women are making appointments for their kids, husband and whole family.
- Gen Z’s and Millennials are becoming new patients, especially in areas like primary care, OB/GYN and pediatrics, hear tips of what practice groups should be thinking about in acquiring and retaining patients. What digital technology is “table stakes” as communication channel preferences for new patients.
- Will the Millennial generation have future healthcare issues due to the rise in going to retail clinics?
- With schedules piling up - Judy explains why convenience is the number one thing to bring in new patients.
- As women and working moms are busier than ever, discover the new shift in the last three years within concierge medicine. Women have now started to use concierge providers more than which has been more male dominated historically.
Learn more about Executive Medicine of Texas or follow Judy on Twitter @stayyoungmedia
To learn more on patient experience download the Patient Experience Infographic or Telehealth eBook.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Caroline Boudreaux. Caroline Boudreaux founded the Miracle Foundation to reunite orphans with their families. They are an Austin, TX based international non-profit that brings life-changing care to orphaned and vulnerable children. With over 160 franchise orphanages and 2000+ children impacted.
Listen in on topics discussed during this podcast such as:
- Hear the touching story from Caroline Boudreaux about Mother’s Day of 2000 that changed her life and so many others lives. See why this is the only podcast that has ever brought Carrie and Daniel to tears.
- Learn more about the Miracle Foundation and their effort to eradicate orphanages by 2040.
- Caroline talks about the challenges of originally starting an international adoption agency and how her model changed after visiting 26 orphanages blossomed to create a franchise model for orphanages. She explains the operational efficiencies and orphanage model now in over 167 locations using the Miracle Foundation model.
- Learn about how Miracle Foundation operates according to “12 rights of a child” and the importance for these rights for kids and how they correlate into their operations manual.
- Understand the struggles that foster families in the US undergo with child care, doctors’ appointments, transportation and why most kids have on average four families and the impact that it can have on a child’s mental health. How do we impact this?
- As 2019 roars on, Miracle Foundation is exploring new technology to help foster families provide better care and relieve some of the stress they face.
Keep up with the emotional story of the Miracle Foundation by visiting their website. To find out more about how you can get involved, visit MiracleFoundation.org.
To learn more about Humans Helping Humans non-profit and support the fight on youth mental health and substance abuse.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with David Khan and Samantha Moss.
Samantha Moss, LCSW is a therapist at Silver Lake Psychology, a group practice for adults and couples located in Los Angeles. Samantha also works for Lyra Health, a behavioral health/tech company. She provides video therapy to employees from companies including eBay, Lyft, and Uber.
David Khan Ph.D., LPC, LPCS is a family counselor with experience in treating adolescents, relationship issues, addiction issues, depression, anxiety, blended family issues, and working with bi-polar. I am also known for my speaking and training experience in both the corporate and mental health settings.
Listen in on topics discussed during this podcast from both guests such as:
- Moss tells us why it is important for teen moms to stay with their child in foster care and how it can affect their mental health. By separating the family it can be detrimental for the teen long term.
- Moss tells us how St. Annes helps teens and their babies stay together. We learn about some of the programs that are helping like: education support, mental health and counseling, day care and other essentials provided for success.
- Learn more about the role of mental health aftercare and how it plays in the long-term success of teens who have been in group home care.
- Hear how the mental health of children has been affected by the increase in opioid addiction.
- Khan discusses how teachers, parents and other authority figures can understand the real signs of youth mental health issues. By having conversations and telling stories you can be more effective than seeing signs in schools.
- How can mental health professionals remove the roadblocks such as work/school schedules to reduce no show and readmission rates with using technology such as video conferencing for therapy sessions.
- David Khan discusses why mental health problems and addiction issues go hand in hand among adolescents and teens.
Learn more about Samantha Moss, LCSW and Silver Lake Psychology.
Learn more about David Kahn and The Counseling Center of Florence.
To download the Youth Mental Health Infographic mentioned in this podcast.
To learn more about Humans Helping Humans non-profit and support the fight on the opioid crisis and youth mental health.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mike May. Mike May is Executive Director of the William L. Hudson BVI Workforce Innovation Center, an initiative launched early last year to tackle the 70% unemployment rate among people who are blind and visually impaired through training, job placement and the provision of accessibility inclusion expertise to businesses throughout the United States. Blinded by a chemical explosion at the age of three, he regained partial vision at the age of 46 via cornea transplants and a pioneering stem cell procedure. His career has included roles as a political analyst for the CIA and as the founder of the Sendero Group, a tech company staffed almost entirely by individuals who are visually impaired. Mike is the subject of the book, “Crashing Through: A True Story of Risk, Adventure and the Man Who Dared to See,” by journalist and New York Times best-selling author Robert Kurson.
Listen in on topics discussed during this podcast such as:
- Learn more about the brave story of Mike May that led him on this journey to help those who are blind and visually impaired.
- Hear about the struggle of the visually impaired and why companies should consider investing in a new talent tool.
- Listen to the biggest employment challenges for the visually impaired that contributes to the 70% unemployment rate of blind individuals. Hear about the struggles they face within the interview process.
- The top five things HR departments and executives should consider when exploring recruiting and hiring job candidates with disabilities such visually impaired.
- Mike helps us understand some of the preconceived obstacles in hiring the visually impaired and how Envision to working to place, train and consult with companies to navigate those waters.
- What is on the roadmap for Envision in 2019 for expansion into their own products, services and getting more outsourced employment in the technology space.
Want to learn more about Mike May and Envision? Find inspiration and support Envision.
To learn more on how to use innovative recruitment tools to reach new demographics.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Will Kiefer. Kiefer is the Founder and Executive Director of Bench Mark Program in Lancaster, PA. He started the organization as a college student in 2014 and has since been recognized by the PA State Secretary of the Commonwealth, the PA State Secretary of Corrections, named a PA Midstate Millennial, Lancaster Young Influencer, and received the Distinguished Service Award for his work in State Juvenile Detention Facilities.
Listen in on topics discussed during this podcast such as:
- Learn more about Will Kiefer, why he wants to help at-risk teens and what made him start the Bench Mark Program.
- Listen as Will describes how they use weight lifting to mentor young teens in the gym, by having mentors that look like them and come from the same neighborhood. Hear how standard mental health therapy in a “four wall office” doesn’t work for this demographic.
- Has the Opioid Crisis impacted the most hard-hit neighborhoods of at-risk teens? Does the money in prescription pills and heroine drove more wrong decisions for an already troubled demographic?
- How is Bench Mark making an effort to find alternatives for teens to make money instead of the drug trade? While teaching them resume and interview skills to working with local businesses to find blue collar jobs and access to another talent pool.
- What is on the roadmap for the Bench Mark Program in 2019 for expansion into more school districts and communities.
To learn more about the Bench Mark Program list their website, watch their video or read this article!
Learn more about Humans Helping Humans and how to incorporate digital communications and impacting the lives of at-risk youth.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Peter Loeb. Peter Loeb is the co-founder and CEO of Lionrock Recovery. He comes from 2 decades in Silicon Valley, he’s a Harvard MBA that got into the substance abuse after seeing family and friends struggle with substance abuse disorders
Listen in on topics discussed during this podcast such as:
- Learn more about the 100% video based substance abuse program at Lionrock Recovery that has no physical locations.
- Fighting the odds, how does the virtual model stand up against the traditional model for brick and mortar inpatient/outpatient programs.
- Hear the data and statistics on relapse and success rates of the virtual video counseling vs. traditional model.
- What are the demographics and characteristics of patients looking for a virtual outpatient treatment program?
- What is broken with the traditional substance abuse treatment models “aftercare program” and the adaptability of getting back into your normal life?
- In the US, less than 10% of people with a substance abuse program actually seek treatment. Hear some patient satisfaction metrics that Lionrock is getting from their patients and why 60% of patients this is their first ever psychological treatment.
For more statistics on traditional treatment models vs. virtual outpatient visit Lionrock Recovery.
To learn more about how to incorporate online and virtual aftercare programs into your existing treatment program, watch our latest webinar, “Reduce Relapse & Readmission Rates with Video Chat”.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Philip Folsom. Phillip Folsom is the co-founder of the critically acclaimed SPARTA suicide prevention program for warriors. As a veteran himself, Phillip’s game-changing tools have improved the lives of over 500,000 individuals over the last 25 years. He has been featured in multiple publications and also has appeared on national TV shows like Biggest Loser, Celebrity Fitcamp and many others.
Listen in on topics discussed during this podcast such as:
- Learn why Philip Folsom wanted to help veterans and first responders and the backstory of SPARTA.
- Hear the eye-opening numbers of combat veteran deaths vs. veteran suicide in the US and the sky-rocketing suicide numbers. We will even lose a couple veterans by the end of this podcast.
- Does saying “Thank you for your service.” offend veterans?
- Discover the reason behind Folsom’s philosophy of removing “D” from PTSD and why veterans use PTS vs. PTSD.
- Do humans follow the “wolves’ travel in packs” behaviors? The same methods of this philosophy of humans needing a “tribe” apply to people suffering from substance abuse and mental health issues that are not veterans and have gone through an inpatient treatment program.
- How is the SPARTA program much different than normal treatment programs? Phillip talks about how they gather combat veterans and bring them to a camp for five and a half day for healing.
Learn more about SPARTA and the work they are doing to heal the invisible wounds of war and service.
Are you a non-profit or veteran organization? Learn how to partner with Humans Helping Humans to impact and save lives, one veteran at a time!
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with Daphne Young. Young is the Chief Communications Officer for the non-profit, Child Help. Child Help advocates for abused and neglected children. Their prevention program Speak Up Be Safe gifts the nation's communities with the skills to prevent or interrupt cycles of abuse.
Listen in on topics discussed during this podcast such as:
- The story of why actresses Sara O’Meara and Yvonne Fedderson started the women- led organization that has helped over 10 million children.
- The trickle down effect of the opioid crisis into child welfare, child abuse and the greater need for Child Help.
- How they use Speak Up Be Safe in rural communities to advocate for and educate children who may be going through abuse.
- Has the rise in opioid epidemic in rural communities increased the calls into the National Child Abuse Hotline?
- How new digital technologies has changed their method of outreach and communication. With more children looking to text rather than call. Is the next wave of Gen Z digital communications going to be video chat?
- How is Child Help innovating with their advocacy and treatment centers?
Keep up to date with Child Help and their amazing work or if you know a child in need call 1-800-4-A-CHILD.
To download the Youth Mental Health Infographic mentioned in this podcast. To learn more about Humans Helping Humans non-profit and support the fight on the opioid crisis and youth mental health.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Corlis Murray of Abbott. Murray is the Senior Vice President of Quality Assurance, Regulatory and Engineering Services. As an African-American women, Murray has become a top engineer and developed Abbott’s high school STEM internship program that serves as an early stage of Abbott’s talent pipeline. This program also addresses the issues with STEM recruitment and retention for women and minorities.
Listen in on topics discussed in this podcast such as:
- Why Abbott is leading the charge in the high school recruiting and STEM internship program. How they got started and why Corlis is passionate about helping youth, women and minorities.
- Understanding the ins and outs of the high school paid summer internship program, how it works, the youth mentoring and relationships that are built throughout their school pathway to college. Hear the conversion rates of high school to college interns and full time hires.
- How Abbott provides high school students with real world work experience working hands on with breakthrough technology in healthcare, finance and manufacturing.
- Benefits, lessons learned and best practices for starting the recruiting pipeline as early as high school.
- How to gain executive HR buy in and overcome struggles such as transportation, legal and employee mentors.
- How Generation Z recruiting, especially recruitment of women and minorities, is not a charitable act but a necessity for the future of the workforce.
Learn more about Corlis Murray and Abbott's ambition for high school internships and follow their journey of adding a 5th city in 2019.
To learn more innovative ways to connect and attract high school + Gen Z’s through digital interviews and job fairs.
Support the show (http://www.helpinghumans.care)
In this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with RemedyLIVE Co-Founder and Executive Director, Clinton Faupel. RemedyLIVE is a web based crisis center that provides 24/7 hope and live chat interaction for young adults that are struggling with secret issues in their life. Clinton has been working with youth since 1989 and strives to innovate how institutions can better engage youth and young adults at the core of their wellness needs.
Listen in on topics discussed during this podcast such as:
- Why RemedyLIVE was founded 11 years ago and the evolution of using digital and mobile technology to connect to youth struggling with mental health issues.
- How the simple question of "How are you?" can change a teens life.
- Their work in the local community “Get Schooled Tour” where they travel to school campuses and educate about youth mental health to remove the stigma of insolation within teen communities. Hear some eye opening statics from over 240,000 conversations about person mental illness with over 85,000 youth.
- Is the increase in youth mental health and suicide due to social media?
- Youth mentoring and what’s on the horizon for Soul Mentor in 2019.
Want to learn more about RemedyLIVE and their Get Schooled Tour?
Learn more about Humans Helping Humans and how to incorporate youth mentoring and digital communications into your outreach program.
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Danielle Putnam. Danielle Putnam is the president of The New Flat Rate, a company which makes software for home services companies that can increase sales through menu-style pricing. She also is the 2019 President of Women in HVACR, which provides professional avenues for women to connect with other women growing their careers in the HVACR industry.
Listen to topics discussed on this podcast such as:
- How contractors can increase revenue with menu type pricing by The New Flat Rate.
- How have the Millennial Non-Toolbox generation changed home services? The rising demands in home services for digital and instant quotes.
- Learn how video chat technology can prioritize and reduce the costs to acquire new jobs for home service companies.
- Learn how contractors can be more relationship based vs. transactional to increase repeat customers.
- Hear Danielle’s take on being a women executive in a male dominated industry.
To learn more about how video chat innovation in home services.
To learn more about The New Flat Rate software for home services.
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Jeff Bevis. Jeff Bevis is Founder and CEO of FirstLight Home Care. Jeff has over 30 years in successful track record with accelerated growth in franchise concepts. FirstLight Home Care has over 105,000 hours/week in caregiving, 5200 caregivers in 34 states.
Listen to topics discussed on the podcast such as:
- Hear what got Jeff into the home care space as his personal experience in being a caregiver.
- What are the differences in home health care vs. home care?
- What has caused the huge influx in home care from Baby Boomers?
- Healthcare has the lowest employment rate, hear what is working in attracting/recruiting home health professionals and how to get creative.
- How has FirstLight used digital technology innovation to create a web first caregiver experience and increase the standards of care.
Learn more about how consumers are driving Telehealth and home health growth. Download our Infographic.
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Matthew Burns. Follow Matthew Burns on LinkedIn, he is the Founder of Global HR Collective. As an experienced HR Executive, Board Advisor, Speaker and Winner of Canada’s 2017 Most Innovative Use of HR Technology, this is a must listen. He has been an HR corporate executive for several companies directly as well and speaks to hundreds of thousands of HR professionals a year.
Listen for topics discussed on this podcast such as:
- Playing offense vs defense in human resources. Learn how to move from a cost center to a profit center with these proactive tips from Matt Burns.
- How to come out of the HR silo! Does a merger with human resources and marketing make sense? How can HR can move towards more marketing focused recruitment efforts.
- How to build a solid work force plan by understanding upcoming talent needs and life cycles.
- What should be on your HR bucket list for 2019? Stop doing things the way you have always done it.
- Three things HR professionals should be looking at in technology moving into 2019.
Explore how you can Hire 3x Faster, While Reducing Costs by 56% by viewing these insightful infographics.
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with healthcare thought leader, Michael Swartz. Swartz is the president of MediXall, a healthcare marketplace platform that is designed for patient transparency in health costs.
Listen for topics discussed on this podcast such as:
- The evolution of the healthcare consumer and patient demands for transparency and “cost shopping”. Why the shift?
- What do millennials want from their healthcare provider and patient experience?
- Why is technology needed to reach and communicate with today’s patients? What channels are the most effective?
- Looking ahead to 2019: What's on the horizon?
- How can doctors use the patient experience to recruit Millennials and Generation Z patients?
- Learn tips on how to make the patient journey simple, digital and transparent.
Learn more about MediXall and their strides in patient cost transparency.
Learn how patient experience is driving the need for Telehealth. Download a FREE Patient Experience Infographic!
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Joseph McElmeel. McElmeel is the co-Founder and CEO of SymbaSync. SymbaSync is the 2017 & 2018 Winners of the U.K.’s SME awards for Best Talent Sourcing software and Most Innovative Recruitment platform.
Listen for topics discussed on this podcast such as:
- Comparing the hiring wants of three generations. Millennials, Baby Boomers & Generation Z. Have the job candidate wants vs. needs changed?
- Job specialization is a growing trend among younger generations to avoid student debt. Is it helping or hurting the job market?
- Can the candidates first impression improve with adding back the recruiter “human touch”?
- How do HR executives break the barrier of technology?
- Find out how much a bad hire really costs your organization.
- Dealing with Millennial/ Gen Z “ghosting”. Can you minimize future ghosters by getting candidate feedback sooner?
Learn more about SymbaSync and grab your FREE trial.
Download a FREE White Paper, “Recruiting in a Candidate Driven Market” to learn more tips, tricks and tools for your hiring plans in 2019.
Support the show (http://www.helpinghumans.care)
In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Dr. Arun Mohan, Founder, and CEO of Radix Health, former Chief Medical Officer of one of the top 10 largest hospital groups with over 400 providers and 30+ locations.
Listen for topics discussed on this podcast such as:
- Today's patient is a consumer, how to think of patients as consumers first.
- How patients "access" to care expectations and demands have changed?
- Is the patient physical exam extinct?
- What are Millennials looking for in patient convenience, online scheduling, and video telehealth?
- What is the cost of appointment cancellations and shrinkage to providers?
- What should providers, practice groups and hospitals be thinking about for 2019 and have in their roadmap?
Learn more about how Dr. Mohan and Radix Health are changing patient access to care.
Learn more about how to incorporate telehealth into your provider group and download new Infographics on billable codes.
Support the show (http://www.helpinghumans.care)
The opioid epidemic is front page news everywhere you turn. Carrie Chitsey Wells has guest Dr. Christine Cauffield, CEO of Lutheran Services of Florida Health Systems. She's been instrumental in fighting the opioid crisis in Florida, through grants, peer training, addiction centers and more. Dr. Cauffield talks about the pilot program with the Florida Blue Foundation to provide peer to peer counseling and Narcan in hospitals, ER's and doctor's offices. Hear about the impacts, progress, and results to date.
- Heroin OD’s have quadrupled since 2002, opioid OD’s increased 30% in less than 10 months last year in 52 areas in 45 states.
- With over 40% of all US opioid, OD’s coming from prescription opioids.
- 80% of heroin users started with prescription opioids.
- Drug use increased by 63%, 3.8M people said they have tried heroin.
- CDC estimates 2.6-5M people have an opioid disorder but less than 10% seek treatment
- Crime and burglary have increased dramatically in almost every county across the US as a direct result.
- Trump’s Council of Economic Affairs said in Nov the epidemic cost the economy $504 BILLION in 2015 alone. THAT’S 1 YEAR.
Dr. Cauffield talks about why she's passionate about the cause. Carrie shares how it's hit her family personally and share's her story.
To learn more on creative and innovative ways to use video behavioral to help the fight more effectively on the Opioid Crisis.
To learn more on Lutheran Health Systems of Florida.
Support the show (http://www.helpinghumans.care)
This episode we discuss the role change of the modern recruiter. How has the recruiting game changed to market, attract and attain top talent in this digital world? Our guest Matthew Gibbs a global recruitment veteran with expertise all over the world such as Hong Kong, Australia, the US, and the UK. He is the Co-Founder of Recruiterly and owner of a recruitment firm in Hong Kong.
Show highlights:
- Pounding the phones is not scalable. Learn why recruiters need to be proactive, provide great content, and nurture the person to person communications.
- 76% of the workforce is open to a career move, the best ways to reach them and what technology tools to use.
- Successful staffing agencies and corporate recruiters have a marketing strategy and team.
- Chatbots aren't fooling anyone that they are a real person. Are they overused? When to use them during the hiring and recruiting process?
- What are the future trends in virtual video career fairs? How to market job fairs?
To download the WhitePaper Hiring in a Candidate Driven Market that Carrie mentioned.
To learn more about Matthew Gibbs and Recruiterly
Register for Hiring in a Candidate Driven Market Webinar on 8/8.
Support the show (http://www.helpinghumans.care)
In this episode host Carrie Chitsey Wells has former Fortune 500 Talent Executive, Annissa Deshpande, Founder and Principal at LogLab. Since has been responsible for hiring over 20,000 resources in 150 countries, Carrie wants to hear her thoughts on the latest recruiting and talent acquisition tools and whats broken in the hiring process.
Some of the show highlights:
- They discuss the pros and cons of some of the latest recruiting tools like chatbots, pre-recorded video interviews, and live video interviews. What should HR executives be thinking about if they are implementing or NOT implementing why should or shouldn't they be?
- Why have the role of the HR changed over the years?
- HR professionals are resistant to change. How to overcome, how to think about HR outside of your industry and department. Great thoughts and tips for the digital HR team.
- Carrie talks to Annissa about her latest blog Layoffs, Three-Martini Lunch and the Typewriter".Get a FREE Download the White Paper "Recruiting in a Candidate Driven Market" as mentioned in this episode. To Learn More about Live Video Interviews
Support the show (http://www.helpinghumans.care)
Host Carrie Chitsey Wells talks to the Pastor of Renovate Church and former Engagement Director at Trader's Point Church (fastest 100 churches in America, 3 years in a row), Dave Jamerson about the new digital church member, how to engage them in this new digital era.
Some topics discussed:
- Church attendance is down to 3 out of 8 Sundays per month
- How do you engage with the member's new busy lives and digital "I want it now"?
- How to help the leaders and pastors of churches from so much "drive" time to appointments?
- Listen to how video chat is helping church leaders engage with 4-5X more members per day.
- What does the "future of the digital church" look like? How does it connect to non-profits faster, more efficient and instant?
Support the show (http://www.helpinghumans.care)
Host Carrie Chitsey Wells has on as a guest Dr. Tommy McElroy of Echelon Health and host of the Dr. Tommy Show.
Dr. Tommy is an expert in concierge medicine and new healthcare innovation for doctors. Hear Carrie ask him about why concierge medicine is on the rise and why it benefits both doctors and patients.
Some other topics that were discussed in the podcast:
- The In's and Out's of Concierge medicine and patient preferred communication trends and channels.
- How video telemedicine is on the rise, why it's helpful for doctors and customer convenience.
- What should doctors, practice groups, and hospitals be thinking about when implementing video telemedicine and video telehealth?
Check out Dr. Tommy's Podcast
To learn out more about Video Telemedicine
Support the show (http://www.helpinghumans.care)
Host Carrie Chitsey Wells has on the show guest Dr. Michael Gonzalez from the Houston Fire Department and one of the creators of the innovative ETHAN Program. The ETHAN (Emergency Telehealth and Navigation) is a community-based paramedicine approach that integrates the extensive use of mobile video health technology with traditional medical care.
The ETHAN program is being funded by the Texas 1115 Healthcare Transformation Waiver Program and began in late 2014. It has since morphed into one of the first video telehealth programs used by a city globally.
An overview of how the ETHAN program works:
- After a first responder arrives on scene, the crew assesses the patient to determine if they require emergency care or activates the ETHAN program.
- A tablet that is in every fire/EMS truck is then used to connect the patient with an emergency physician via HIPAA compliant video conferencing technology.
- The physician then determines if the patient should be referred to a community clinic via taxi, referred to the ED via taxi, transferred by ambulance to ED, or referred to their own doctor.
Listen to Carrie discuss some of the following topics with Dr. Michael Gonzalez:
- They talk through the numbers, ROI and how 80% of the outcomes did NOT require an ambulance.
- Where is the future of 911, 311, and natural disaster video telehealth headed? Will the future of callers/patients in non-life threatening situations connect with their own smartphones through video telehealth without having to dispatch an ambulance or fire truck?
- What are the lessons learned to share with other cities and municipalities?
A diagram of how the ETHAN program works, the numbers, savings, ROI can be found in the Infographic here.
Support the show (http://www.helpinghumans.care)
Our host Carrie Chitsey Wells has TEDx speaker, 5-time author, and President of Success Performance Solutions, Ira Wolfe on the show. They talk about what is keeping HR executives and hiring managers up at night.
Show highlights:
- Hiring and Recruiting technology innovation: it's not the future, if you haven't started, you are behind.
- Chatbots: are they good for screening applicants to save the applicant time and the company money? Are they good enough as a standalone or does video chat really compliment the process
- Mobile apps aren't just for targeting hourly workers and Millennials, Baby Boomers are using them to search for jobs too.
- Is there an easier way to do traditional job fairs, through video chat that get better candidates and faster?
- The candidate is interviewing you just as much as you are interviewing them. Are only the Millennials and Gen Z's looking for the company to be "authentic" and feel like they "belong" or is it all generations?
Ira has a new book coming out "Recruiting in the Age of Googlization" on December 5th, you can pre-purchase it for 35% off @ http://amzn.to/2gPbTaB
Get his latest e-book for Free @ https://www.successperformancesolutions.com/free-ebook/
Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells interviews the "Rapid Growth Guy", Matthew Pollard, he's an award winning blogger, speaker, coach and host of "Better Business Coach" podcast. Matthew and Carrie talk about how consumers behaviors are changing and how businesses should be thinking about sales process with new technology tools and processes. Listen to what "Corporate America" should be thinking about to not become "complacent". They talk about how video chat allows you to see buying signs, emotions and can increase your sales close rates by 2-3x over audio. Hear Matt talk about which sales channel he would prefer if given the option of email, text, audio or video. You can learn more about Matthew @ www.matthewpollard.com You can learn more about One Touch Video Chat @ www.otvideochat.comSupport the show (http://www.helpinghumans.care)
Carrie Chitsey Wells is joined by Shannon Burch of Scotiabank.
They discuss the change in consumer behaviors and the desire for video banking. Shannon shares what other banking executives should be thinking in regards to the customer of "tomorrow".
Shannon and Carrie talk about:
- How the banking contact centers now require a different level of training, process, and environment as they have now before more "virtual tellers and bankers" vs. typical contact centers.
- How does big data come into play in personalizing the relationship and helping give customers the financial advice they are looking to receive.
- Should you market and segment by age?
- Shannon shares that mobile video banking allows customers what they want "convenience". Any executive in the banking community will not want to miss this podcast!
Learn more about video banking
Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells is joined by Billy Canu who is Founder of Plumber Tom, Brighthaus Marketing Group, Fox & Jane Salons and an investor in home services companies. Billy talks about how he grew his plumbing and painting companies to over $10M/year through innovative marketing tactics and what home services companies should be thinking about. Carrie and Billy talk about the future of video chat in the home services industry for getting more estimates, increasing revenue and reducing cost per acquisition. Carrie also ask Billy on what he looks for in investing in more home service companies. Listen to Carrie and Billy also discuss their time on the TV show "The Partner" together. For more on this $800B home service market and how it's changing, read out latest blog @ http://onetouchbrands.com/home-services-tech-innovation/ Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells is joined by healthcare expert Mary Tucker, CEO of UPIC Health.
She is a proven executive in Healthcare with a company focus on behavioral healthcare support and management. She has had previous roles at Planned Parenthood, DC Gov't, Phillips & Disney.
Listen to Carrie & Mary talk about how the healthcare system has changed and the need for "patient-focused & facing" technology innovation. They discuss what really measures a "happy" patient and the expectation for immediacy with healthcare providers.
See what hits home with Mary on how video telemedicine and telebehavioral can help save lives in alcohol, drugs, suicide, military and the youth.
Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells is joined by retail thought leader, Chris Gillen from the Gillen Group. He is known for being an innovative retail executive with previous roles at Toys R Us, Home Depot and Target. Listen to them talk about retail disruption and what executives are losing sleep around. It's NOT just "Amazon", brick and mortar is losing business to the online retailers that pop up daily. What should retailers that have a product online that requires a "consultative buying process", be thinking about when it comes to innovative video chat technology. How can you provide an "effortless" buying and customer process? Learn how retailers can bridge the gap to increase revenue and provide the "expected" consumer experience with a hybrid approach to customer experience. Should we not be using the word "omni-channel"?
Support the show (http://www.helpinghumans.care)
Host Carrie Chitsey Wells has a Customer Experience & Consumer Behaviors round table with two industry experts Debra Green and Giles Britton, both Senior Directors at Alvarez and Marsal. Listen to find out what executives should be strategically thinking about from the consumers' point of view on Customer Experience. They talk financial services, insurance, healthcare, retail and field services. Learn how "good customer service" does not work anymore and how to think of customer service from the "consumer lense". Is retail in a state of "disruption"? What executives should be strategically thinking in terms of mobile video technology to deliver that "one to one" experience. Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells talks with CEO of Investar Bank John D'Angelo, a top publicly traded community bank (ISTR) over $1B in assets. John talks about what keeps him up at night, what banking executives should be thinking about when it comes to acquiring new customers and servicing your current consumers'.
John discusses how mobile video banking technology changes his strategy on branch expansion, growth and servicing their customers.
Any executive in the banking community will not want to miss this podcast!
Learn more about video banking
Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years.
He provides great advice for executives on disruption in their industry and how to be proactively thinking about the Customer Experience. Where is the industry headed with chatbots and why the human connection is critical to great customer service?
Don shares his views on video chat technology as it relates to HR/Recruiting, banking and other industries.
We talk about his latest book: Customer Experience: What, How and Why Now.
Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells and Sean Erickson discuss in the Part 2 Series about the changes in customer service behavior in computer manufacturers, cable and insurance. Listen to how video chat technology and innovation is changing the way companies and consumers connect. Understand what executives should be thinking about in new customer acquisition and servicing their customers.
Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells & Sean Erickson talk about how consumer behaviors have changed with the use of technology and increased expectation. They talk about the innovation in global banking and the future of the banking relationship. This is the Part 1 in a two part podcast series. Sean is a seasoned executive with past leadership roles in Teletech, MCI, Dell, Sitel and Big 5 Consulting.
Support the show (http://www.helpinghumans.care)
Carrie Chitsey Wells & Peter Ryan talk innovation in banking, insurance and contact centers with the use of video chat technology. Peter Ryan is recognized as one of the prestigious Best Respected Contact Center Professional in 2015, Fonolo’s Top 16 Analysts Covering Customer Experience and highly sought after speaker. Support the show (http://www.helpinghumans.care)