ON AIR: Recent Episodes
Lennox Learning Solutions
ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 60 years of combined experience, hosts Joe Jones and Dave Chatmon of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air.By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox.
All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox.
LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
In this episode of Lennox ON AIR, Dave and Doug sit down with dealers Ryan St. Michel (Grove Mechanical) and Tevis Deschamp (Fire & Ice), alongside TM Darren Benson, to explore how zoning and mini-split technology are reshaping the future of home comfort. As homeowners increasingly seek personalized solutions for hot and cold spots, bonus rooms, garages, and unique living spaces, the group discusses why traditional approaches are no longer enough and how dealers can turn comfort challenges into growth opportunities.
The conversation dives into the real-world applications of zoning, the impact of variable-capacity technology, and the growing demand for customized comfort. You'll hear practical insights on educating homeowners, overcoming common misconceptions, training teams on emerging technologies, and presenting solutions that go beyond equipment replacement. If you're looking to differentiate your business, deliver a better customer experience, and unlock new revenue opportunities, this episode offers actionable takeaways you can put to work right away.
Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Dave and Doug sit down with Preferred Vendors Lace, ZyraTalk, and Free2Grow, alongside Lennox customer insights leader John Christensen, to explore how AI is transforming the way dealers manage customer communication. With homeowners expecting faster responses and more convenient service than ever before, the group discusses why missed calls, delayed follow-up, and inconsistent customer experiences are creating costly gaps for many businesses.
The conversation dives into the real-world impact of unanswered calls, how AI-powered tools can help dealers capture more opportunities, and why maximizing existing demand may be just as important as generating new leads. You'll hear practical insights on improving response times, supporting customer service teams, measuring ROI, and creating a more consistent experience that turns every customer interaction into a growth opportunity.
Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON AIR is a Lennox Learning Solutions Production.
Some service calls stay with you forever. In this Lennox ON CALL episode, Nick and Anthony break down one of those stories—the kind you can’t make up. They rate it for awkwardness, customer drama, gross‑out factor, humor, and pure tool improvisation to see how it stacks up against the worst of the worst.
Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON CALL is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Doug and Dave sit down with dealers Jason Schlunt (Bellows Plumbing, Heating, Cooling, and Electrical) and Dalton LaMay (Dalton’s Heating and Cooling), alongside Lennox leaders, to explore how AI is reshaping the call center—and why missed calls are quickly turning into missed revenue. From shifting homeowner expectations to the need for instant response, they break down how dealers are rethinking the way they capture and convert inbound opportunities.
The group also dives into where opportunities are slipping through the cracks and how top performers are closing the gap. You’ll hear real-world insights on combining human teams with AI, improving response times, and creating a more consistent customer experience. If you’re looking to reduce missed opportunities and capture more demand, this episode delivers practical takeaways you can put to work right away.
Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Doug and Dave sit down with Preferred Vendors Justin Judd of Chiirp and Jake Huling of Aptly Able to break down what’s really happening in today’s lead generation and follow-up landscape. With homeowners making faster decisions and lead costs continuing to rise, they explore how speed, consistency, and smarter processes are reshaping the way successful dealers operate.
The conversation also dives into the gaps that quietly impact performance—missed calls, slow response times, and lack of follow-up—and how those small breakdowns can lead to major lost revenue. Justin and Jake share practical strategies for improving response speed, reengaging overlooked opportunities, and leveraging the right vendor partnerships to capture more of the business already within reach.
Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON AIR is a Lennox Learning Solutions Production.
Every HVAC tech has those jobs that teach you something you never forget. In this Lennox ON CALL episode, Nick and Anthony share real tips and tricks straight from the field—covering troubleshooting shortcuts, mindset mistakes, and the habits that separate good techs from great ones.
Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON CALL is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Doug and Dave sit down with dealer Richard Dorman (Rite Way Heating, Cooling, and Plumbing) and DM Sean Dinel to break down why speed to lead has become a defining advantage in today’s market. From shifting homeowner behavior to rising competition and lead costs, they explore how dealers are rethinking lead generation—from leveraging existing customers to testing new tools, digital strategies, and grassroots approaches.
The conversation also highlights where many dealers lose opportunities: after the lead comes in. Sean and Richard share what effective follow-up really looks like, how top performers track and optimize every lead source, and why doing nothing is no longer an option. If you’re looking to move faster, convert more, and build a more resilient pipeline, this episode delivers practical, real-world insights you can put to work right away.
Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON AIR is a Lennox Learning Solutions Production.
Vote for Dave Chatmon for ACHR NEWS HVAC Legend All-Star Award by May 29!
In this episode of Lennox ON AIR, Doug and Dave sit down with Jennifer Fink (Manager, Field Marketing) and Valerie Mastalka (Director, Channel Marketing) to unpack the Lennox Preferred Vendor program and why it matters for dealers. From the thinking behind the program to the rigorous vetting process vendors must go through, they explain how these partnerships are built to save time, reduce risk, and help dealers focus on what truly drives growth—whether you’re just getting started or scaling an established business.
The conversation also tackles common missteps that can limit results, like treating vendors as a “set it and forget it” solution or skipping clear goals up front. Jennifer and Valerie share what success actually looks like when dealers stay engaged, align on objectives, and use trusted partners as an extension of their team. If you’re looking for smarter ways to solve business challenges, drive profitability, and stop feeling like you have to figure it all out on your own, this episode offers practical clarity and a clear path forward.
Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON AIR is a Lennox Learning Solutions Production.
Before you take that first HVAC job, slow down. In this kick-off episode of Lennox ON CALL, DM Nick Galanis and FTC Anthony Vitale talk through the real questions every tech should ask an employer—from on‑call expectations and pay to training, tools, and long‑term growth—so you don’t learn the hard way.
Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON CALL is a Lennox Learning Solutions Production.
Recorded live at Lennox Vision Tech, this episode marks the official launch of Lennox ON CALL, a new podcast created to amplify the voice of the HVAC technician. Joining Dave and Doug on the Lennox ON AIR stage, DM Nick Galanis and FTC Anthony Vitale share the inspiration behind building a platform dedicated to the real-life experiences of those in the field. From the isolation of working solo to the need for stronger connection, mentorship, and advocacy, Lennox ON CALL is designed to give technicians a place to be heard—and celebrated.
Blending humor, honesty, and insight, this conversation introduces what listeners can expect from the new series: unforgettable service call stories, lessons learned outside the textbook, and a deeper look into the lives behind the tools. Filmed in front of a live Vision Tech audience, this episode captures the energy, passion, and purpose driving the next evolution of Lennox ON AIR—one that ensures technicians everywhere know they’re never truly working alone.
Got a story, tip, or opinion to share? Fill out our quick questionnaire for a chance to be featured on Lennox ON CALL!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Dave and Doug go behind the scenes with two critical roles that keep the field moving: the Inside Technical Consultant (ITC) and the Field Technical Consultant (FTC). From the first phone call a technician makes on the job site to hands-on troubleshooting and in-person training, we explore how these roles work together to solve problems, reduce repeat visits, and support dealers when they need it most.
Our guests share what their days really look like, how experience and preparation change the outcome of a service call, and why training is just as important as troubleshooting. Along the way, we talk about the mental and physical demands of the job, the value of relationships built over time, and how new tools—like virtual support and AI—are shaping the future of technical service in the trades.
Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Doug and Dave are joined by talent acquisition expert Jed Gifford to break down what it really means to treat your career like a business—not just in theory, but in daily habits, communication, and attitude. From navigating tough conversations with leadership to understanding your value long before you apply for a new role, Jed lays out clear, practical guidance that applies whether you’re an installer in a basement, a service tech on the road, or a leader preparing the next generation.
We also explore common fears and misconceptions that hold people back, like networking anxiety, worrying about being “too honest” in interviews, or feeling stuck in a role you’ve outgrown. Jed makes it simple: build your brand, practice your craft, strengthen your digital footprint, and show up every day with enthusiasm and intention. Whether you’re looking to advance, pivot, or simply gain clarity on where you’re headed, this conversation delivers the roadmap—and the motivation—to take your next step with confidence.
Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this special International Women’s Day episode of Lennox ON AIR, Valerie Mastalka hosts a candid conversation at Lennox headquarters with Lanessa Bannister, Vimukta Talwar, and Betty Ungerman on what introverted leadership can look like. Together, they break down common misconceptions, share moments that shaped their leadership styles, and highlight the real strengths that quieter leaders bring to teams and decision-making.
The panel also offers practical tools for gaining visibility, managing energy, and leading authentically in fast-moving environments. Whether you identify as an introvert, extrovert, or somewhere in between, this episode reminds us that great leadership isn’t about personality—it’s about awareness, intention, and the impact you create.
Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Dave Chatmon and Doug Smiley sit down with dealer Mike Guillen of Hope Heating and Cooling to share the remarkable story that began at Lennox Vision Tech and grew into a defining moment for the BuildATech Friends & Family program. What started as an unexpected introduction between Mike and a young man named Alex quickly became a powerful example of what’s possible when potential meets opportunity—ultimately leading Alex to complete BuildATech as the top technician in his class.
You’ll also hear how BuildATech Friends & Family, supported by Lennox Learning Solutions, is giving dealers a new way to find and develop talent in an industry where technician shortages continue to challenge growth. From the spark that happened at Vision Tech to the long‑term career pathways that follow, this episode offers practical insights for dealers looking to strengthen their teams, invest in emerging talent, and build a workforce that lasts.
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Dave and Doug visit Strategic America in Des Moines to hear how a cold call 45 years ago grew into a national marketing partnership supporting thousands of Lennox dealers. John, Lindsey, and Trista share how SA evolved from traditional media to full‑funnel digital strategy and why trust, data, and collaboration remain at the center of dealer success.
The team breaks down what today’s dealers need to stay competitive — from AI‑driven search changes to maintaining a strong digital footprint and giving agencies better lead‑quality feedback. Whether you're building brand awareness or driving more leads, this conversation offers clear, practical ways to strengthen your marketing and get more from the partnership.
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Doug and Dave head to Des Moines to visit Bell Brothers and explore how a 70‑year HVAC company expanded into true whole‑home service. They sit down with President Jason Gassman and Territory Sales Manager Brendan Sullivan to discuss the company’s evolution—how adding plumbing, water solutions, and new service lines allowed Bell Brothers to support every system in the home while staying rooted in the care and craftsmanship that built their brand.
Jason shares how intentional leadership, technician development, and fast, customer‑first service drive their growth, while Brendan highlights why the Lennox–Bell Brothers partnership works and how aligned cultures strengthen the homeowner experience. This episode offers an inside look at a company that’s grown beyond HVAC—expanding thoughtfully, serving boldly, and delivering complete home comfort for the Des Moines community.
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Doug and Dave visit the Lennox Marshalltown factory to explore the people, history, and culture that have shaped Lennox for more than a century. They sit down with Terry Frederickson, celebrating 50 years with the company, and Manufacturing Engineering Supervisor Jimmy Aiello to discuss the evolution of the plant, the creation of the Lennox museum, and why craftsmanship and community remain central to everything built in Marshalltown.
Terry shares his firsthand account of the 2018 tornado and the remarkable resilience that followed, while Jimmy walks listeners through what dealers experience during today’s factory tours—from the museum to the audit lab to the assembly lines. This episode highlights the pride, dedication, and culture that give Lennox equipment its heartbeat.
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Dave Chatmon and Doug Smiley sit down with Mike Guillen, owner of Hope Heating and Cooling, to explore how he built one of the fastest-growing HVAC businesses from the ground up. From starting with zero debt to creating a culture centered on trust and service, Mike shares the unconventional strategies that helped him turn vision into reality—and why doing things the right way matters more than ever.
You’ll also hear how Hope Heating is redefining success through community impact, including its nonprofit initiative, Day of Hope, and a business model built on referrals. Whether it’s leading with purpose, building a team that thrives, or navigating growth without sacrificing values, this episode offers practical insights for dealers, owners, and anyone looking to grow a business that lasts.
Join us at Lennox VisionTECH 2026!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Joe and Dave sit down with Tim Brizendine, Vice President of Product Management, and his team to pull back the curtain on what’s next for Lennox innovation. From navigating one of the most significant refrigerant transitions in HVAC history to introducing new cabinet designs and advanced controls, the conversation explores how Lennox is moving beyond compliance to create products that dealers love to install and homeowners trust.
You’ll also hear about exciting new ventures, including the Lennox Powered by Samsung mini-split line and a strategic partnership in water heating that positions dealers for future growth. Whether it’s cold climate heat pumps, smarter thermostats, or integrated solutions for easier installs, this episode is packed with insights on how Lennox is shaping the future of comfort—and why now is the time to think big.
Talk with the Product team at Lennox LIVE 2026!
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Joe and Dave sit down with Betty Ungerman—Vice President, Deputy General Counsel, and Chief Ethics and Compliance Officer at LII Corporate—to explore how dealers create lasting impact beyond HVAC. Betty shares why giving back matters and how programs like Feel the Love and the LII Lennox Foundation strengthen communities and dealer relationships.
We’ll uncover the business benefits of community involvement, from boosting employee retention to building team culture, and share inspiring dealer stories. Plus, you’ll learn practical ways to structure giveback programs that fit your business. If you’re looking to inspire your team and elevate your brand, this episode proves why doing good is good for business.
ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Joe and Dave sit down with Erica Lucas and Daryl Tucker, two leaders shaping the future of Lennox Stores. From the early days of limited access to today’s coast-to-coast network, they unpack how Lennox Stores have evolved into a powerful extension of dealer teams—offering speed, reliability, and a culture of service that feels like family.
With candid stories and deep insights, Erica and Daryl share how leadership drives culture, how store teams go above and beyond (even after hours), and how innovations like product lockers and boot camp training are transforming the customer experience. Whether you're a longtime Lennox dealer or just getting started, this episode offers valuable lessons in operational excellence, customer partnership, and what it means to truly serve.
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Joe and Dave sit down with Jonathan Saunders, Manager of Dealer Training for Lennox Learning Solutions, to talk about the next generation of dealer training. From the introduction of the CLEAR sales process to new role-based assessments and the upcoming Culture Code course, Jonathan shares how Lennox Learning Solutions is helping dealers turn training into measurable business growth.
Together, they unpack what it means to invest in people, how to create a sales process that builds trust and transparency, and why understanding your company’s identity is key to building a strong culture. Whether you’re a comfort advisor, technician, or dealer principal, this conversation offers a roadmap for developing your team, your business, and ultimately, your success.
ON AIR is a Lennox Learning Solutions Production.
In this episode of Lennox ON AIR, Joe and Dave sit down once again with Lanessa Bannister, Vice President and General Manager of Lennox Residential. Lanessa shares her journey from VP of Sales and Stores to leading the largest Lennox business division, reflecting on how she balances courage, focus, and humility while guiding more than 2,000 people through industry change.
With humor and honesty, Lanessa talks about leading peers, making tough decisions, and staying grounded under pressure. She offers candid insights on setting priorities, managing stress, and keeping teams focused on long-term success—a masterclass in leadership for a company of any size.
Lennox ON AIR is a Lennox Learning Solutions Production.
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon are joined by Technical Training Manager Doug Smiley to explore how the BuildATech Friends and Family program is transforming lives and strengthening the HVAC industry. From tackling the technician shortage to sharing stories of perseverance, mentorship, and career discovery, this conversation highlights how one idea grew into a nationwide movement that connects people to meaningful, hands-on careers.
You’ll hear how Lennox trainers and dealers are helping everyday people, from recent graduates to career changers, find purpose, confidence, and long-term success in the trades. It’s an inspiring look at how investing in people not only builds technicians—it builds the future of our industry.
ON AIR is a Lennox Learning Solutions Production.
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Patty Arellano Tolotta, VP of Marketing at Lennox Residential, and Leah Allison, Sr. Manager of Training Development, to explore what’s ahead at Lennox LIVE 2026. From keynote speakers and interactive breakouts to networking opportunities that lead to lasting mentorship, Lennox LIVE is built to help dealers strengthen their teams and grow profitably.
You’ll hear how dealer feedback has shaped the 2026 agenda, why fewer but larger events create more impact, and how AI, marketing, and changing homeowner expectations are influencing the future of HVAC. Whether you’re an owner, comfort advisor, technician, or part of the office and marketing team, Lennox LIVE has something valuable for everyone.
Learn more at www.LennoxLIVE.com.
In this episode of ON AIR, we sit down with Ed Lietz of 911 Mechanical and Alicia Thomson, Lennox Territory Manager, to explore what it takes to transition from residential new construction into the add-on replacement market. Ed shares the story behind the company’s unique name, his background as a firefighter, and the intentional steps 911 Mechanical is taking to diversify, stabilize cash flow, and strengthen margins.
From revamping marketing and sales strategies to investing in culture, training, and soft skills, this episode highlights the challenges—and rewards—of breaking into a new business segment. Whether you’re looking to expand your offerings or simply build a more resilient operation, this conversation is packed with practical insights and inspiration for HVAC leaders.
ON AIR is a Lennox Learning Solutions Production.
In this episode of ON AIR, Joe Jones and Dave Chatmon join the ACHR NEWS to explore how trusted information has shaped the HVAC industry for nearly a century—and why perspective beyond your own business is critical for growth. From the days of electric refrigeration and iceboxes to today’s digital-first world of podcasts, webinars, and social media, industry media has always helped contractors learn, adapt, and stay ahead.
They uncover surprising stories of HVAC history, lessons from competition that turned into opportunity, and why community—not isolation—is what truly elevates businesses. Whether you’re leading a one-truck shop or scaling a multi-million-dollar company, this conversation reveals what history can teach us about staying ahead in a rapidly changing industry.
ON AIR is a Lennox Learning Solutions Production.
In the final episode of our Women in HVAC series, Joe Jones and Dave Chatmon sit down with four women who believe that lifting others is part of doing the job well. Sally Brewer, Laura Savage, Taylor Snyder, and Lisa Yowell reflect on how mentorship, consistency, and a belief in the next generation have shaped their careers and the culture around them.
They talk about team building, trust, and the quiet pride that comes from helping someone else succeed. Whether it’s showing a new hire the ropes or stepping into a leadership role for the first time, these women prove that leadership isn’t just about rising—it’s about reaching back too.
ON AIR is a Lennox Learning Solutions Production.
Next up in our series on women in the HVAC industry, Joe and Dave talk with four women whose careers prove that the most powerful kind of leadership doesn’t always shout—it shows up. Lindsay Hudgens, Dottie Pacetti, Shelley Kerns, and Tina Smith reflect on the small choices, attention to detail, and daily follow-through that have helped them build long-lasting trust with coworkers, dealers, and homeowners alike.
They share stories about gaining credibility in a male-dominated space—not by being loud, but by being dependable. From learning the trade on the fly to training teams, managing territories, and running businesses, these women prove that tenacity and empathy aren’t soft skills—they’re competitive advantages.
ON AIR is a Lennox Learning Solutions Production.
In this second episode of the special four-part series on women in the HVAC industry we began in April, Joe and Dave join four standout leaders from the Lennox network—Kerry Sweet, Grace Shehadeh, Alison Albrecht, and Norma Behrend-Martinez—for a candid conversation about fear, courage, and the path to finding your voice.
From imposter syndrome to unexpected career pivots, these women share the moments that shook their confidence—and the decisions that built it back stronger. They talk about what it really takes to lead in a male-dominated industry, the people who believed in them early on, and how stepping into fear created space for growth, trust, and lasting change.
ON AIR is a Lennox Learning Solutions Production.
No script. No safety straps. Just candid conversation—recorded live at Lennox VisionTECH 2025. In this open mic episode of ON AIR, hosts Joe Jones and Dave Chatmon invite HVAC pros to pull up a chair and talk shop—unscripted and unfiltered. From uncovering what makes top performers tick to reigniting the "blue flame" of team passion, this episode is packed with real insights, big laughs, and the kind of candor that makes you feel like you’re in the room. Whether you're leading a team or looking to grow your own confidence, this one’s for you!
ON AIR is a Lennox Learning Solutions Production.
Technical training is more than a safety requirement; it’s a business strategy. In this final episode of our Dealer Competencies series, we’re spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and takes ownership of the install.
Hosts Joe Jones and Dave Chatmon are joined by Tom Davis of Davis Heating and Cooling, G Bradley of Beantown Home Services, and Lennox leaders Bill Boyer and Tony Cava. Together, they unpack how top HVAC companies are training technicians to think critically, communicate clearly, and take pride in doing it right the first time.
From morning strategy huddles to jobsite checklists—and from restaurant recruits to field leaders—this episode is full of insights on what it takes to build a technical team that doesn’t just follow instructions, but that owns the outcome."
ON AIR is a Lennox Learning Solutions Production.
Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead from within.
Hosts Joe Jones and Dave Chatmon sit down with Jeff Johnson of Arpi’s Industries, Richard Dorman of Rite Way Heating, Cooling and Plumbing, and Lennox leaders Sean Dinel and Paul Gallivan. These industry pros break down how they’ve turned revolving doors into waitlists by hiring fresh talent, creating clear career paths, and building the kind of team no one wants to leave.
From high school recruiting to leadership pipelines, and from toxic teams to talent magnets, this conversation is packed with real strategies to future-proof your workforce and become the shop where top talent wants to stay.
ON AIR is a Lennox Learning Solutions Production.
Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses.
Hosts Joe Jones and Dave Chatmon sit down with Matt Becker of B&B Heating and Cooling, Kyle Brittingham of Level 9, and Lennox leaders Andrew Clarkson and Kevin Rohloff. They share real stories of how growing companies can escape the chaos—by trading fire drills for defined roles, overloaded owners for empowered teams, and scattered installs for smooth, one-day jobs.
From building a culture where “that’s not my job” doesn’t fly, to using technology that catches problems before customers do, this conversation is a must-listen for anyone who wants to stop running their business—and start leading it.
ON AIR is a Lennox Learning Solutions Production.
What would your financials reveal if the sales stopped tomorrow? In the third episode of our six-part Dealer Competencies series, we’re taking a closer look at Finance—because no matter how strong your sales are, a business without financial clarity is one bad month away from chaos.
Hosts Joe Jones and Dave Chatmon are joined by Ryan St. Michel (Owner, Grove Mechanical), Dennis O’Brien (Owner, Gopher Heating and Air), and Lennox Territory Managers Darren Benson and Mike Prusha to unpack real-world financial wins, wake-up calls, and tools that help turn guesswork into growth. It’s time to stop relying on instinct alone—get ready to lead with clarity.
Don't forget to vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!
ON AIR is a Lennox Learning Solutions Production.
What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s confidence.
Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service), Brian Cline (COO, Bardi Home Services), and Lennox District Managers Jason Jackson and Kevin Brown to explore what separates average salespeople from trusted advisors.
This isn’t just another conversation about sales tactics—it’s a framework for leading with integrity, attracting top talent, and building a people-first culture that inspires lasting loyalty from customers and employees.
Vote for the ON AIR Podcast for the ACHR NEWS Industry Podcaster / Influencer All-Star Award by May 30, 2025!
ON AIR is a Lennox Learning Solutions Production.
Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door.
Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works for HVAC marketing, from costly TV ad missteps to unforgettable community-first strategies like Movies by the Lake.
This episode goes beyond buzzwords to unpack how dealers can build lasting customer loyalty, strengthen their brand identity, and create marketing strategies that don’t just generate leads, but generate trust.
ON AIR is a Lennox Learning Solutions Production.
In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just noticed. He explains why most brands struggle to spark loyalty—and how authenticity, vulnerability, and a clear point of view can help reverse that trend. This conversation offers practical takeaways on breaking through the noise, building brand advocates, and getting people to talk about your business for the right reasons. Whether you're rebuilding a brand or looking to sharpen your message, this episode delivers insights that cut through the clutter.
ON AIR is a Lennox Learning Solutions Production.
In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jones—women who have made a significant impact in a traditionally male-dominated industry.
The conversation explores the unique challenges women face in the workplace, leadership growth, and the evolution of diversity within the HVAC industry. The panelists share personal experiences, career advice, and strategies for fostering inclusivity and mentorship. Whether you’re a woman in HVAC, a rising leader, or an advocate for workplace diversity, this conversation is packed with valuable insights and actionable advice to empower your journey!
ON AIR is a Lennox Learning Solutions Production.
In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners.
Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scaling their operations. Discover how they overcame industry hurdles, leveraged partnerships with Lennox, and found success in creating a strong company culture. Plus, hear how they’re giving back to their community through the Feel the Love program and their plans for future expansion.
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Paul Redman, CEO of Contractor Commerce, to discuss the digital evolution of the HVAC industry. As more consumers turn to online shopping, how can contractors adapt without compromising the value of their services?
Paul shares insights on key industry shifts, the importance of price transparency, and how Lennox is taking a contractor-first approach by integrating online sales tools with dealer support. Tune in to learn how digital solutions can help you capture more leads, enhance customer trust, and future-proof your HVAC business. Plus, hear about the exciting innovations coming to Lennox LIVE 2025!
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Enourato, third-generation co-owner of Tri County Air Conditioning Jeffrey Overholt, and Tri County Air Conditioning Sales Manager Matt Koehl, the conversation explores how exceptional service and leadership go beyond just selling HVAC units.
The panel shares insights on customer experience, team training, emotional intelligence in business, and the importance of community involvement—both locally and globally. Learn how defining expectations and staying committed to core values can create a lasting impact in the industry and beyond!
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Allison Jones, Vice President of Supply Chain at Lennox, to discuss the evolving landscape of supply chain management in the HVAC industry. Allison shares insights from her extensive experience, her leadership philosophy, and the strategic initiatives Lennox is implementing to enhance efficiency, product availability, and customer experience. From leveraging technology and AI-driven forecasting to streamlining logistics and piloting same-day delivery services, this episode is packed with valuable takeaways for HVAC professionals. Tune in to learn how Lennox is shaping the future of supply chain operations and what it means for contractors and dealers in the field!
On Air is a Lennox Learning Solutions Production
Dive into this episode to learn about two keys to success when owning an HVAC business; creating operational efficiency and developing talent. Featuring Kim Bugiel from one of Lennox’ top dealers, Kettle Moraine, listen as Joe and Dave explore how investing in people can drive long-term growth and build a stronger business. From improving communication and offering fair compensation to creating growth this episode offers actionable tips for fostering a professional, engaged team.On Air is a Lennox Learning Solutions Production.
In this segment, we change gears with a lightning round featuring Robert Meehan, VP of National Accounts and New Business at Lennox. He offers valuable perspectives on coaching, mentoring, and advocacy. He also ties his experiences to his personal favorites, like golf and true crime. Revealing a few unexpected surprises along the way, tune in for candid and unfiltered moments.On Air is a Lennox Learning Solutions Production.
In this episode, Robert Meehan, VP of National Accounts and New Business at Lennox, shares insights on the importance of understanding business costs, accountability, and customer experience in the HVAC industry. He discusses the growing role of private equity, the impact of AI on customer service, and the need for continuous learning. Robert also reflects on his career journey with Dave and Joe, emphasizing the value of mentorship and the need to adapt to the industry's evolving future.On Air is a Lennox Learning Solutions Production.
With a shortage of over 40,000 HVAC technicians today, the industry faces a critical challenge in attracting and retaining skilled talent. In this episode of ON AIR, Joe and Dave explore strategies for effective recruiting and retention. They are joined by industry experts Doug Smiley and Clifton Beck, who discuss how to meet the 9% job growth rate projected over the next decade. This episode emphasizes the importance of clear career paths, mentorship, and a supportive work environment to help new hires envision long-term success.
On Air is a Lennox Learning Solutions Production.
In this episode of ON AIR, Dave and Joe sit down at Vision Tech 2024 with industry leaders Doug Smiley and Dave Nichols. They talk about what makes teams effective across installation, service, sales, and ownership, focusing on how adaptable processes can drive performance and boost customer satisfaction. Award-winning installer Mark Dubois and Comfort Advisor of the Year Tom Schwartz share strategies for improving installations and sales. Tune in as we go back to the basics and explore ways to keep improving for team success.
On Air is a Lennox Learning Solutions Production.
In this episode, Joe and Dave sit down with Trent Davis, Director of Marketing and Product Management at Lennox Commercial. With over a decade of experience in the HVAC industry, Trent has held roles in both residential and commercial. He shares useful insights on the opportunities and challenges residential contractors have when moving into commercial services. This is a must-listen for anyone looking for ways to build strong customer relationships.
On Air is a Lennox Learning Solutions Production.
In this special anniversary episode of On Air, the hosts celebrate two years and over 60 episodes. Joined by producer Garrett Hicks, they reflect on memorable clips and insights from past episodes. The episode includes early missteps and highlights plus the story behind the addition of the “Lightning Round” interviews. Listeners can look forward to a delightful mix of humor and wisdom, making it a perfect for both new and longtime fans.
On Air is a Lennox Learning Solutions Production.
Join us for a fun lunchtime session with Tim Brizendine, our VP of Product, along with Joe and Dave, in an exciting Lightning Round! Tim will share his unexpected journey into the HVAC industry and discuss the challenges of product management, all while balancing team development and design. Expect laughs as he talks about his love for classic rock, playful debates on pineapple on pizza, and funny family stories. Plus, he’ll offer valuable tips on continuous learning and effective communication. Don’t miss this lively opportunity to get to know Tim better.
On Air is a Lennox Learning Solutions Production.
Join Joe and Dave as they welcome back Tim Brizendine, the new VP of Product at Lennox. With almost 25 years in the industry and closing in on two decades at Lennox, Tim brings a wealth of experience from both engineering and product management roles. Tune in to hear his insights on product development and what’s next for Lennox’ future.
On Air is a Lennox Learning Solutions Production.
In this episode, Joe and Dave sit down with Tom Wainwright, an HVAC expert with 21 years at Lennox and a logistics background from the U.S. Marines. Tom dives into Lennox’ distribution strategy, how technology and AI are reshaping the industry, and innovative stocking programs that boost dealer profitability. It’s an episode packed with actionable insights you won’t want to miss.
On Air is a Lennox Learning Solutions Production.
In this episode, Joe and Dave are joined by a panel of industry experts and Lennox dealers, including Andy Reade and Kevin Bergson from Bergson's Heating and Air Conditioning, Henry Hoff from Hoff's Heating and Air Conditioning, and Mallory Mertz from Town and Country Heating and Cooling. Together, they explore innovative strategies for recruiting, hiring, and retaining top talent, delve into effective lead generation and marketing tactics, and discuss the keys to achieving operational excellence. Don’t miss this episode.
On Air is a Lennox Learning Solutions Production.
In this episode, Joe and Dave dive into the digital revolution with two experts: Victoria Cowin, Director of Digital Experience/eCommerce at Lennox Residential, and Michelle Billodeau, Director of Business Development at ServiceTitan. Tune in as they discuss evolution of digital tools, the game-changing benefits of field service management systems for HVAC dealers, and the exciting new Lennox-ServiceTitan partnership that’s set to launch in 2025.
On Air is a Lennox Learning Solutions Production.
Join Chris Drury, Vice President of Sales for Lennox Commercial HVAC, as he deep dives into the strategies that drive commercial HVAC success. With over 20 years in the HVAC industry, Chris discusses the importance of influencing design and specification, and the pivotal role of serviceability in maintaining long-term customer relationships. Whether you’re a contractor looking to diversify into commercial HVAC or seeking to optimize your existing operations, this episode is packed with valuable insights and practical advice.
For more information about what you heard on this episode:
Lennox Evaporator CoilsLennox Reclaim ProgramOn Air is a Lennox Learning Solutions Production.
Join Vice President of Sales for Lennox Commercial HVAC, Chris Drury, as he shares his professional and personal life, exploring what drives him, his favorite movies, and the advice he'd give to his younger self. Chris shares his insights on handling stress and competition, his admiration for classic sci-fi and martial arts films, and the importance of embracing opportunities and taking risks. Whether you're a fan of quick, insightful conversations or looking to learn from an industry leader, tune in to gain wisdom and practical tips.
ON AIR is a Lennox Learning Solutions Production.
Join Mallory Mertz, owner of Town and Country Heating and Cooling Company, and Matthew Samuel, Lennox District Manager of Kansas City, for an insightful discussion on the determination needed to drive growth in your business. Mallory’s inspiring journey from part-time receptionist to successful business owner exemplifies resilience, boldness, and the critical role of a supportive, open workplace culture. Discover how challenging norms can lead to creating a successful and inclusive business. Whether you're an installer, service tech, office staff, or a business owner, don’t miss this opportunity to learn valuable lessons for your own journey in the HVAC industry.
For more information about what you heard on this episode:
Lennox Air Handler
ON AIR is a Lennox Learning Solutions Production.
How do you motivate your team to make a difference? Tune in as Joe and Dave sit down with Brigham Dickinson, Owner of Power Selling Pros. Brigham shares his journey and offers valuable insights on reliance, leadership, and the profound impact of giving back. Discover how shifting your mindset and taking strategic steps can help business owners transition from seeking validation to fostering generosity. Don’t miss this episode packed with inspiring stories and transformative perspectives on leadership and business growth.
For more information about what you heard on this episode:
Lennox Air Handler
Lennox Reclaim Program
2025 Refrigerant Transition
ON AIR is a Lennox Learning Solutions Production.
How can you inspire your employees to become continuous learners, enhancing both their personal and professional goals? Join Joe and Dave as they engage with Jeff Blemke, Owner of Ultimate Air, Inc. Jeff shares his inspiring journey from working in his family's HVAC business to leading Ultimate Air, Inc., underscoring his distinctive leadership style and company culture. Drawing from his experiences with various leadership approaches, Jeff reveals how he aims to uplift and empower his team. He discusses his strategic shift from seeing his company as just an HVAC provider to embracing a broader role as an indoor environment company, emphasizing the critical importance of setting the right customer expectations. Tune in to gain valuable insights on fostering continuous learning, effective leadership, cultivating company culture, and evolving your business identity.
ON AIR is a Lennox Learning Solutions Production.
Join Joe and Dave as they engage in a dynamic conversation with Founder of Standard Air Conditioning, LLC. Bruce Randall, Territory Manager TJ Farmer, and Atlanta District Manager Larry Blake. Together, they highlight the importance of treating customers as partners in the HVAC industry. Discover practical strategies for enhancing customer interactions and learn how core values such as empathy, expertise, and efficiency drive company culture, success, and customer relationships. Tune in to gain insights into Standard Air Conditioning’s dedication to customer-centric values and innovative service practices that you can apply to your business today.
For more information about what you heard on this episode:
Lennox Air Handler
Lennox Reclaim Program
2025 Refrigerant Transition
ON AIR is a Lennox Learning Solutions Production.
How do you turn imperfections into opportunities? Our guests, Tony Cava, Boston District Manager for Lennox, and Shawn Dougherty, Owner of Joyce Cooling and Heating Inc. share their unique paths into the HVAC industry. Shawn shares the importance of focusing on employees and customers, and the value of innovation and positive mindset. Whether you’re an industry veteran or just starting out, tune in to hear how these leaders make the best of their circumstances.
For more information about what you heard on this episode:
Lennox Evaporator Coils
ON AIR is a Lennox Learning Solutions Production.
Join Joe and Dave as they dive into the world of small business challenges with Shawn Kanungo, renowned innovation strategist and author of 'The Bold Ones.’ Shawn unravels the complexities of staying ahead in today's ever-changing landscape, especially for those in the HVAC business. From the transformative power of technology to the timeless importance of customer connection, Shawn delivers invaluable wisdom and actionable advice. Tune in and discover why being bold isn't just about being fearless—it's about embracing change with confidence.,
For more information about what you heard on this episode:
Lennox Reclaim Program
2025 Refrigerant Transition
ON AIR is a Lennox Learning Solutions Production.
Join Joe and Dave as they chat with Michael Goater, COO of Environmental Heating and Air Solutions in California. Michael shares insights into mindset, and how thoughts affect feelings, behaviors, and results. Michael delves into the exploration of mindset programming, emphasizing the importance of identifying and reshaping ingrained beliefs, particularly surrounding topics like money and success. Drawing from personal experiences and societal conditioning, this episode will challenge you to reevaluate your perspectives and recognize the transformative potential of mindset mastery. Tune in to hear practical advice on how to assess and improve your mindset, your life, and your business.
For more information about what you heard on this episode:
Lennox Reclaim Program
2025 Refrigerant Transition
ON AIR is a Lennox Learning Solutions Production.
Join Joe and Dave as they delve into the art of negotiation with renowned author and former FBI negotiator, Chris Voss. Tune in as Chris shares insights from his bestselling book “Never Split the Difference: Negotiating as If Your Life Depended On It”, offering practical strategies that can be applied to everyday interactions. Chris shares the key principles behind effective negotiation. Drawing on his experiences, he highlights the critical role of empathy and tactical communication in diffusing tense situations to achieve positive outcomes. Learn valuable insights into the psychology of persuasion and the power of active listening. Listen now!
ON AIR is a Lennox Learning Solutions Podcast.
Join Joe and Dave as they chat with Steven Litt, President and CEO of DeHart Plumbing, Heating, and Air Inc. Steven discusses his journey in developing people, citing his initial lack of industry knowledge and subsequent success through learning and teamwork. He reflects on the challenges of cultivating a culture focused on personal and organizational growth within a traditionally rigid environment, highlighting the importance of conviction and perseverance. Despite encountering resistance and setbacks, Steven emphasizes the value of continuous improvement and fostering a supportive work culture. He shares insights into managing change, including the need for patience and consistent communication. Tune in to learn the importance of personal growth both inside and outside of the workplace. #LennoxOnAir
On Air is a Lennox Learning Solutions Production.
Join Joe and Dave as they sit down with Ray Broman from Honey’s Air and Solar and Elias Omar, District Manager at Lennox as they share the significance of strong partnerships in the HVAC industry. Ray stresses the importance of partnerships in driving success and profitability for HVAC businesses and his journey from outside sales rep to eventually acquiring Honey’s Air and Solar, emphasizing the value of long-term partnerships and support provided by Lennox. Ray and Elias highlight the depth of partnerships beyond transactions, focusing on collaboration, support, and shared goals. Tune in to gain insights into the dynamics of HVAC business collaborations and strategies for success for manufacturers and distributers. #LennoxOnAir
For more information about what you heard on this episode:
Lennox Reclaim Program
2025 Refrigerant Transition
On Air is a Lennox Learning Solutions Production.
With the 2025 regulatory changes around the corner, Joe and Dave dive into the shift to A2L refrigerants and the implications for HVAC contractors and technicians. Joined by experts Don Gillis and Chris Pyles from The Chemours Company, and Doug Smiley, Technical Training Manager at Lennox, the team discusses new nomenclature, the reasons behind the regulations, and how to talk with homeowners about the transition. Tune in as they explore how manufacturers are approaching the transition and what it means for technicians in the field. #LennoxOnAir
For more information about what you heard on this episode:
Lennox Reclaim Program
2025 Refrigerant Transition
On Air is a Lennox Learning Solutions Production.
Tune in to discover the significance of leadership, adaptability, and collaboration in business transformation. Joe and Dave sit down with industry experts Wyatt Tucker, Owner of Parks Heating, Cooling, Plumbing, Herb Richardson, Charlotte District Manager for Lennox, and Kris Gafford, Territory Manager for Lennox. Wyatt reflects on his transition from new construction to HVAC residential replacement, discussing the challenges, pivotal moments, and support he received in the process. With insights from his peers, Wyatt emphasizes the importance of self-awareness, seeking guidance, and embracing positive change. Wyatt credits his father, peer groups, and partnerships like Lennox for helping navigate the shift while promoting the trades as a viable career path. #LennoxOnAir
ON AIR is a Lennox Learning Solutions Production.
Join Joe and Dave as they uncover the remarkable journey of Danny Fox, managing partner at Greiner Heating, Air and Electric. Discover how Danny became a pivotal figure at Greiner, focusing on building people and fostering success for employees. Danny shares insights on coaching employees, emphasizing the responsibility each team member holds in contributing to the well-being of the company. Whether you're an entrepreneur, a team leader, or seeking inspiration, this episode offers actionable takeaways for building a successful business. #LennoxOnAir
ON AIR is a Lennox Learning Solutions Production.
Do you think human resources impacts the success of a business? Join Joe and Dave as they discuss the crucial role of human resources in the HVAC industry with Lennox Human Resources (HR) professionals Barbara Kennedy, Baxter Krutsch, and Coty Franklin. Barbara, Baxter, and Coty explain the importance of onboarding as an ongoing process, aligning employees with organizational goals, and investing in employees as representatives of the company. Tune in to learn about the significance of implementing best HR practices to build a strong team and to strengthen the success of HVAC businesses. #LennoxOnAir
On Air is a Lennox Learning Solutions Production.
Join hosts Joe Jones as they sit down with Quan Nguyen, Vice President and General Manager for Lennox Residential. Quan takes listeners on a journey through the evolution of Lennox LIVE, sharing insights into the history of Lennox Dealer Meetings, and the transformation into the dynamic event it is today. Quan emphasizes the goal of transparent communication in the well-attended Executive Panel, where senior leaders address dealers' tough questions with honesty. Whether you're a seasoned attendee or considering joining for the first time, this episode provides an inside look at the passion and dedication invested in making Lennox LIVE a must-attend event for HVAC professionals. Tune in now! #LennoxOnAir
ON AIR is a Lennox Learning Solutions Production.
How do you make the right decisions when it comes to indoor comfort?Join Joe and Dave as they discuss the art of making good decisions for HVAC systems with homeowners, Lynn and Ken Sass, and President of Acosta Heating, Cooling, and Electrical, Lauren Acosta Huckleberry. Lauren’s insights into customer relationships, setting expectations, and the importance of a reliable brand will resonate with both homeowners and contractors. Tune into discover the importance of addressing pain points with customers and making informed decisions. #LennoxOnAir
ON AIR is a Lennox Learning Solutions Production.
How do you adapt to change in an ever-changing industry? Join Joe and Dave with guest Steve Pitlik, VP of Sourced Products at Lennox. Steve reflects on his diverse career experiences, emphasizes the importance of continuous improvement in one’s career, and the positive impact of direct-to-dealer relationships. Tune in to discover best practices to approach leadership adaptability to change and customer-centric culture.
ON AIR is a Lennox Learning Solutions Production.
From attempting to cook Texas-style on the smoker to running with the bulls in Spain, tune into our BONUS Lightning Round with Joe and Dave and listen to VP of Sourced Products, Steve Pitlik. Discover Steve's family traditions, the first thing he bought with his own money, and the strangest meal he's ever eaten. Don't miss this episode to learn more about what skills Steve wants to improve upon in his career and the importance of stepping outside of your comfort zone.
ON AIR is a Lennox Learning Solutions Production.
Ever wondered what fuels the heart of an industry leader? Join Joe and Dave as they sit down with Gary Bedard, President of Lennox Residential. Gary shares his incredible 25-year journey with Lennox, his leadership insights, and the focus on people that defines the core of Lennox's success. Tune in to discover the heartbeat of an industry leader and the culture that keeps it thriving.
ON AIR is a Lennox Learning Solutions Production.
Join Joe and Dave as they put Lennox President, Gary Bedard, in the hot seat for the Lightning Round BONUS episode. Discover Gary’s career advice for his 20-year-old self, gain perspective on Gary’s work-life balance, and his valuable insights into the skills everyone should have. Don’t miss this episode to learn more about wisdom, must-reads, and the importance of relationship building.
ON AIR is a Lennox Learning Solutions Production.
Get ready for a fascinating conversation that goes beyond installations, diving into the challenges, surprises, and the genuine passion from a dynamic duo in the HVAC industry. In this episode, Joe and Dave talk with Rachelle and Ighor Martins from Air Experts to explore how they make connections with their customers that build trust and loyalty. They share their unique journey from different career paths, the unexpected turn that brought them into the industry, and how they've become a powerhouse team.
ON AIR is a Lennox Learning Solutions Production.
Do you have the right strategies to drive sales and increase profitability? Join Joe and Dave with guests Gary Oetker, renowned business coach and Debra Seekins, Director of Sales for Sourced Product at Lennox as they discuss best practices for assessing company performance. Gary and Debra highlight the importance of establishing structure, maintaining financial accountability, and the value of integrating processes to execute strategic plans effectively. Debra discusses her experiences implementing Gary’s teachings into her former HVAC dealership, stressing the importance of continuous learning and training, and setting business goals. Tune into this episode and gain understanding on ways to make an HVAC business have long-term success.
On Air is a Lennox Learning Solutions Production.
Ever wondered what goes on behind the scenes in the HVAC industry and what the future holds for it? ON AIR is celebrating our one-year anniversary by bringing back Alok Maskara, the CEO of Lennox. Listen as Alok shares takeaways from his hands-on experiences, visionary insights into the future of customer experience, and why the direct-to-dealer model is a game-changer. Alok also reflects on his first year as CEO and his vision for the future of HVAC excellence. Buckle up and tune in for an exclusive peek into the world of the HVAC.
On Air is a Lennox Learning Solutions Production.
Have you ever wondered what ignited the spark that led Alok Maskara to be the leader he is today? Tune into our BONUS Lightning Round episode with Joe and Dave and listen to Alok provide a glimpse into the world of leadership, shares his personal interests, and what business venture he would invest in if given one million dollars. Don’t miss this episode to learn more about leadership, HVAC, and the art of balancing work and life.
On Air is a Lennox Learning Solutions Production.
In a world where digital marketing is constantly evolving, how do you stay ahead of the curve and attract tech-savvy homeowners? Join Joe and Dave as they chat with Patty Arellano Tolotta, Lennox's VP of Marketing and Digital. She'll share her personal marketing journey, discuss the importance of branding, digital marketing and how Lennox’s full suite of services help dealers thrive in today’s market.
On Air is a Lennox Learning Solutions Production.
How can you regain your true self when you've lost it in the pursuit of success? Drawing from his experience as the 49ers' Why Coach, Paul Epstein, best-selling author of ‘The Power of Playing Offense’, former NFL and NBA executive, and motivational speaker, delves into the core of motivation, urging us to master our inner game before we can conquer the outer world. Discover the secrets to aligning your values, beliefs, decisions, and actions in pursuit of your purpose, and learn how to inject more passion and curiosity into your life. Whether you're a seasoned leader, an aspiring entrepreneur, or someone simply yearning for personal growth, Paul's wisdom provides actionable takeaways that will resonate with you.
Order Paul Epstein's latest book now: 'Better Decisions Faster: Unshakeable Confidence When You Need It Most'.
On Air is a Lennox Learning Solutions Production.
How do you make decisions to help build relationships with your homeowner? Our special guest, Hillary Semmelman, a researcher, specializing in Home Comfort and Senior Vice President, Client Partner at Decision Analyst, unveils the valuable insights gathered from the American Home Comfort Study. Discover how homeowners' purchasing behavior varies between emergency situations and planned replacements, and why indoor air quality has become a significant trend in the wake of COVID-19. Join Dave Chatmon and Joe Jones, as they explore the critical role data plays in helping HVAC contractors better understand their customers' needs and preferences.
On Air is a Lennox Learning Solutions Production.
How do you make homeowners recognize the value in their HVAC investments? Our guest today is Valerie Mastalka, Director of Loyalty and Promotions at Lennox. She will share effective strategies for contractors, comfort advisors, and technicians to communicate value clearly. The hosts discuss the challenges of an inflation-driven market and highlight the increased value of HVAC equipment. They expand how rebates, incentives, and the Inflation Reduction Act can assist in pre-educating homeowners and presenting tiered options. Training and resources are highlighted for their crucial role in empowering comfort advisors to convey value to customers effectively.
On Air is a Lennox Learning Solutions Production.
Uncover how the strategic integration of cutting-edge technology is revolutionizing the HVAC industry and enhancing homeowners’ experiences with efficiency and comfort. In this episode, you’ll meet Ty Faust, the owner of HJ Faust Incorporated, who shares his experience working for a technology company and how he brought that knowledge back to his family HVAC business. The conversation highlights the importance of considering end-users' needs when implementing technology solutions, beyond merely focusing on cost and features. Tune in to learn how to leverage technology effectively and transform your HVAC business.
On Air is a Lennox Learning Solutions Production.
Join hosts, Joe Jones and Dave Chatmon, as they recorded live from the 2023 VisionTECH. This episode explains the significance of execution in transforming visions into reality. Listen as the hosts highlight the hurdles faced when implementing ideas and introduce four fundamental execution disciplines: focus, leverage, engagement, and accountability. The event audience serves as a third host, actively encouraged to participate and share their personal experiences. Listen and explore the journey from vision to execution, and gain practical insights for success in both business and life.
On Air is a Lennox Learning Solutions Production.
Are you ready to turn up the heat in your HVAC business? Join the conversation as we explore the topic of risk-taking with our special guest, Bill Brink, an entrepreneur who went from one HVAC dealer business to 6 in a 5 year span. Bill shares his personal journey of overcoming obstacles and pushing through limitations, including the acquisition of his own business and subsequent expansion. He emphasizes the importance of confidence and courage, which he believes can be nurtured through careful planning and calculated decision-making. After listening to this episode, you’ll be encouraged to embrace calculated risks and seize growth opportunities in the evolving HVAC industry.
On Air is a Lennox Learning Solutions Production
Join us as we delve into the inner workings of AHRI and NATE with our special guest, Chief Operating Officer, John Lanier. Gain valuable insights as John explains how AHRI, a trade association for HVAC manufacturers, works to soften and challenge regulations on behalf of the industry. Discover the crucial role that industry organizations play in supporting small businesses and HVAC contractors. We also explore the Department of Energy's impact on regulations like SEER2 and discuss the importance of energy efficiency initiatives. Don't miss this informative and engaging episode that sheds light on the challenges and opportunities faced by small business owners and the HVAC industry.
On Air is a Lennox Learning Solutions Production
In today’s episode of ON AIR, listen to Keith Wortsmith, a third-generation HVAC owner, and his Lennox District Manager Tara Picou, as they share their insights on building a customer-focused, successful brand. The conversation centers on the importance of customer experience, and Keith and Tara highlight the need to do what is right and to take care of the customer. Learn about the value of thinking outside of the box and creating a positive impression on customers. Keith also shares how, 20 years ago, his company was challenged to see if the name of their company answered the questions of "So what?" and "Who cares?" which led to a change in their branding strategy. With compelling takeaways and engaging conversation, this episode is a must-listen for HVAC owners interested in building a successful brand for the long haul.
On Air is a Lennox Learning Solutions Production
On Air is a Lennox Learning Solutions Production.
Join Lindsey Moore and Jenny Wise, two seasoned marketing experts from Strategic America, as they spill the beans on creating a memorable brand that stands out in a crowded market. In this episode, they'll take you through the fundamentals of branding and reveal what it takes to make a lasting impression on consumers. Get ready to learn about the importance of consistency in marketing and the delicate balance between lead generation and brand building in the home services industry. Listen as our experts explain how building a rock-solid foundation of brand awareness and reputation is the secret sauce to successful lead generation, and why a blend of brand and lead generation strategies is the holy grail for long-term success.
On Air is a Lennox Learning Solutions Production
Get ready to discover the secret to building a successful company! It all starts with core values - the foundation upon which every great company is built. In this episode, we sit down with Scott McKay, the Manager of Asset Protection at Lennox, to learn more about how preventive measures can help businesses stay true to their mission and goals. Scott has an incredible journey to share, having transitioned from an internal auditor to an ethics and compliance officer. He explains that his role is not just about catching someone doing something wrong, but also about training people to avoid such situations in the first place. Learn the best practices for creating a work culture of excellence where people are motivated to contribute at their highest level. Don't miss this engaging conversation about the power of core values in business success.
On Air is a Lennox Learning Solutions Production
Join Lennox Senior Product Marketing Managers, Emily Young and Kevin Suarez, as they delve into the ever-changing landscape of the HVAC industry, which includes regional standards, refrigerant changes, efficiency rating adjustments, and the drive towards electrification. Gain insight into the behind-the-scenes process of creating HVAC products, and learn about the difficulties of keeping up with a rapidly evolving industry. Tune in for a fascinating discussion on the challenges facing the HVAC industry today.
On Air is a Lennox Learning Solutions Production
There has been a steep increase in both allergies and asthma over the last few decades which has resulted in 65% of homeowners needing cleaner air solutions. On this episode, we delve into the reasons why HVAC contractors must expand their services to include indoor air quality solutions or IAQ. We'll be joined by IAQ specialist Ingrid Berkley from Lennox, who will discuss how these products can set your HVAC company apart from competitors and provide homeowners with solutions to achieve perfect air for their homes.
On Air is a Lennox Learning Solutions Production
Career journeys are like rock climbing, sometimes you must travel sideways or even backwards to continue to go upwards. Hear from Lanessa Bannister, the Vice President of Residential Sales at Lennox, as she shares how her engineering background helped her take a leap of faith and move into sales. Lanessa gives advice for women professionals who may be considering or growing their careers in a male-dominated industry like HVAC. She underlines the importance of earning your place by working hard, holding yourself accountable, and embracing diversity of thought. Lastly, learn how the value of having a diverse background and how it can bring unique perspectives to any role.
On Air is a Lennox Learning Solutions Production
Are you ready for a success story that inspires and motivates you to take your business to the next level? Look no further than today's ON AIR episode when Joe and Dave talk with Brian Kremmel, a true expert in the HVAC industry. Imagine starting as a one-person operation and building a thriving, highly-rated company by retaining top talent and investing in their growth. That's exactly what Brian has accomplished, and he's here to share his secrets to success. Brian will take you on a journey through his career, highlighting the importance of dynamic one-on-one meetings with employees to determine what motivates them. Whether attending their child's soccer game or making more money, Brian knows that understanding his employees' needs is key to keeping them happy and engaged. Tune in and get ready to be inspired.
On Air is a Lennox Learning Solutions Production
How do you attract and retain top talent in your company? Chris Hunter, Co-Owner of Go-Time, emphasizes the importance of having a clear mission and vision for the company and how creating a culture that attracts like-minded individuals can set an HVAC business up for success. Learn about what today's workforce is looking for: a better boss, a brighter future, and a place with a bigger vision. Chris also shares his experience mentoring new hires and discusses the importance of having a process in place. Lastly, he highlights the importance of showcasing your company culture and how personal and business life are intertwined.
On Air is a Lennox Learning Solutions Production
Collaborating with great business partners is essential when running an HVAC company. Listen to how Melissa Frause, the Vice President of Washington Energy Services, shares her company's experience with switching to Lennox as a brand to overcome supply chain issues. Hear about their challenges during the transition process and learn how they promptly adapted with the power of training and leveraging their positive work environment to succeed.
On Air is a Lennox Learning Solutions Production
Heat pumps are in the news and quickly gaining popularity as energy prices increase. Homeowners look for solutions that reduce their costs and their carbon footprint. Despite the numerous benefits heat pumps offer, many HVAC professionals are still wary of installing and servicing the equipment. We'll explore why heat pumps are efficient with HVAC experts Albert Rodriguez, owner of Essential Home Performance, and Doug Smiley, Lennox Technical Training Manager. These HVAC veterans offer insights and solutions on heat pumps. You'll learn why it's time to embrace this innovative technology and that Lennox has the best heat pump on the market!
On Air is a Lennox Learning Solutions Production
Discover the untold potential of a career in the HVAC industry. From technical to sales to business, this field offers a world of career opportunities that are often overlooked. Join us as we chat with Scott and Chloe Lindsey, a dynamic father-daughter duo, to hear how a legacy in HVAC has changed their lives for the better and learn why this industry is truly valuable. Don't miss this chance to explore a career path that could lead to a bright future.
On Air is a Lennox Learning Solutions Production
Businesses big and small struggle with how to invest in their employee’s growth and development. In this episode, we talk to Baxter Krutsch, Vice President of Human Resources at Lennox, about the benefits of ongoing learning for both the individual employee and the company as a whole. From increased productivity and job satisfaction to improved retention and a competitive edge in the market, we explore the many ways in which investing in employee growth pays off. Baxter also discusses how to create a learning culture and how that culture drives engagement.
On Air is a Lennox Learning Solutions Production
Did you know that Lennox received the GOOD DESIGN Award? You don’t want to miss this special episode where Joe and Dave sit down with the engineer, Tim Brizendine, and talk about the Dave Lennox Signature Collection, SL25XPV heat pump. Get a “behind the scenes” look at this award-winning product and hear how and why the SL25XPV is keeping up with the current and future market demands!
On Air is a Lennox Learning Solutions Production
Have you attended a Lennox LIVE event? In this episode, we explore the value of attending the largest annual HVAC industry conference and how it can benefit your business. With the rise of virtual events, it’s easy to overlook the importance of face-to-face networking. Joe and Dave talk about their personal experiences learning and growing at the LIVE events. They also welcome Shelley and Gary Mertz, the owners and operators of Aire Serv of Flower Mound about their experience at LIVE and why they continue including it in their annual planning. Whether you are an owner, marketer, technician, or sales professional in HVAC, this episode will convince you of the ROI you will achieve by adding a Lennox LIVE event to your business and development plan.
On Air is a Lennox Learning Solutions Production
Listen to Joe and Dave share the three keys to succeeding in HVAC at Lennox's VisonTech event. They explore how having the right attitude, showing up, and the willingness to grow can help advance you in any career path you choose in HVAC. You'll also hear from the live audience of HVAC professionals about their struggles in business and how they define and create success.
On Air is a Lennox Learning Solutions Production
You often hear the expression, "Don't sweat the small stuff," but in today's ON AIR episode, Joe and Dave talk with guest Ryan Cook about why sweating the small stuff may lead to a better customer experience. Listen to their conversation about how asking the right questions, over-communicating, and reflective practices can help build your business through referrals and positive feedback.
On Air is a Lennox Learning Solutions Production
We sit with Lennox dealers Eric Bramos and Claire Daleiden of B & D Plumbing, Heating & Air, and Bryan Thumma of Affordable Heating & Cooling to discuss the good, the bad, and the ugly of service warranties. You’ll hear how Lennox’s Warranty Your Way™ benefits the homeowner and helps grow your business by treating warranties as an added service feature.
On Air is a Lennox Learning Solutions Production
In today’s economy, the price of everything has increased, from fuel to groceries to HVAC products. But with all the price hikes, how do you change the conversation from cost to value? Joe and Dave discuss best practices to overcome when homeowners say the price is “too high” and how to sell on the value based on the customer’s needs in their pursuit of perfect air.
On Air is a Lennox Learning Solutions Production
Get to know the hosts of ON AIR, Joe Jones and Dave Chatmon. From their childhoods, to where they are today and the important stories and lessons in-between. Both hosts share the reasons they love what they do and what made them decide to jump in with two feet and start a podcast.
On Air is a Lennox Learning Solutions Production
Lennox International Inc., a global leader in energy-efficient climate control solutions, has a new CEO. Alok Maskara joined the company in May 2022 with 25 years of experience in the technology and manufacturing industries. Joe and Dave sit down with Alok and find out who he is, why he joined the company, and where he wants to lead Lennox in the future.
On Air is a Lennox Learning Solutions Production
A home is a haven and making it a comfortable environment starts with perfect air. Monte Hehke of Jerry’s Sheet Metal Heating & Cooling, Inc. and Mike Guillen of Air Assurance Heating, AC & Plumbing are two of the best in the HVAC business in providing homeowners with their perfect air solutions. They join Dave and Joe to discuss strategies for ultimate comfort, growing their businesses, and bettering their communities.
On Air is a Lennox Learning Solutions Production
Meet Lennox dealers Amy Spinnie of DeHart Air Conditioning and Kendall Richards of All Comfort Services. Joe, Dave, and our guests talk about the history, the work, and the reason behind Lennox’s Feel the Love™ program, which supports deserving families and individuals who would benefit from newly installed heating equipment. They also give insights into how businesses of all sizes can grow in a changing environment.
Feel the Love™ is part of Lennox International’s Corporate Social Responsibility and Environmental, Sustainability, and Governance initiatives.
To learn more about Lennox’s ESG initiatives, visit: Sustainability and ESG Report
On Air is a Lennox Learning Solutions Production