The DCPerform Podcast: Recent Episodes
Rachael Weber
A successful supply chain and logistics strategy starts and ends with the customer. Join DCPerform as we explore the journey of delivering products to the customer and what it takes to create that "WOW" moment when a customer's order arrives.
On The DCPerform Podcast, you'll hear from a variety of people who are part of the end customer experience - warehouse workers, executives, software provider, and the end customer to learn what they're seeing as a consumer.
In honor of the US Open Golf Tournament, we’re thrilled to release the latest episode of the DCPerform Podcast! On this episode, we had the incredible opportunity to sit down with Caitlyn Perkins, Operations Manager at Top Golf Callaway Brands' North American Distribution Center. ⛳️🏌️♀️
In this exciting episode, Caitlyn shares how their technical operations stay ahead of ever-changing trends and marketplace demands. She also discusses their strategies for preserving an above-and-beyond customer experience, ensuring every order leaves a lasting impression. 🚀✨
Whether you're in operations, logistics, or just a fan of behind-the-scenes business excellence, you won't want to miss this episode. Tune in to hear how Caitlyn and her team are driving innovation and setting new standards in distribution!
We sat down with CognitOps CEO & Co-Founder, Alex Ramirez. Get ready to explore strategies for preparing your facilities for the future workforce. Learn about the shifting labor pool, its global supply chain impact, and the proactive approaches essential for businesses & operations managers.
In this episode, your hosts, Rachael Weber and Wonil Gregg, sit down with the Head of Global Alliances at Locus Robotics, Steve Simmerman, to demystify the common misconceptions surrounding supply chain automation.
Are you resistant to incorporating automation to support your supply chain? We cut through the noise to uncover the real reasons some businesses hesitate to embrace robotics and automation. Is it the fear of job loss or the complexities of implementation? Find out as we separate fact from fiction.
But it's not all about dispelling myths. We also explore the remarkable benefits of automation, including improved efficiency, cost savings, accuracy, and scalability. Learn why automation is a game-changer for your supply chain operations.
Join us on "The DCPerform Podcast" as we uncover the truth about supply chain automation and help you make informed decisions for your business.
In this episode, we sat down with Andy Degraff, the franchisee owner of the Gilbert, Arizona location of Jeremiah's Italian Ice. Jeremiah's is a Florida-based frozen dessert shop with over 200 locations nationwide. We'll dive into how their rapid expansion and franchising across the U.S. have impacted their supply chain and explore the strategic decisions made at the corporate level to meet growing demand. Discover how these decisions affect individual store operations, from ordering to staffing, storage, and cost management.
Ever wonder how premier hotels create a world class experience for hotel guests?
Caesars Republic Scottsdale is opening Feb. 2024 - the brand's first non-gaming, lifestyle-hotel concept. On Eps. 11 of the DCPerform Podcast, we sat down with Caesars Republic Scottsdale's General Manager, Joe Iturri, to explore how this luxury hotel brand is creating a one-of-a-kind experience for guests while entering a new market.
Happy #EarthMonth! In honor of April serving as an annual environmental awareness month, we’ve dedicated this month’s episode to Sustainability. Sustainability SME & Program Manager of ASU's Zero Waste Program, Kendon Jung, joined hosts Wonil Gregg & Rachael Weber to discuss the impact that corporate sustainability intiatives have on brand loyalty, capital investment, and the enviroment & society as a whole. Thanks for tuning in to the DCPerform Podcast!
Gina Anderson, Geodis' VP of Solutions & Growth, joins the DCPerform Podcast to define the last mile, its evolution of services, and the ultimate value proposition to the end consumer/provider.
Hosts Rachael Weber & Wonil Gregg explore the technologies enabling Last Mile with Gina, the future automation that's on the horizon, and how these capabilities will enhance the end customer experience.
Thank you for listening to the DCPerform Podcast!
EPISODE 6:
New generations are creeping into buying power… how is this generational shift impacting brands? Join host, Rachael Weber and guests Stuart Plath (Engineer/PMO SME, DCPerform) & Aris Hoath (Director, DCPerform) as they explore how the evolved customer experience is affecting the industry.
During this episode, Rachael, Stuart, and Aris take a deep dive into the evolution of technology, the generational differences between those exposed to technology at different stages in life, and how companies are keeping up with the new consumer demands as their ideal customer profile is beginning to generationally shift.
Thanks for listening to the DCPerform Podcast!
It’s the most wonderful time of the year for holiday shoppers, but how are retailers keeping up with holiday demands? Stream the holiday edition episode of the DCPerform Podcast with guest Jim Hull from Icertis. We discuss how the next-generation has evolved the holiday shopping experience, returns season, and how retailers are responding.
Happy Holidays from DCPerform!
Core memories are made around the Thanksgiving dinner table and United Food Bank is committed to helping families with food insecurities create those experiences.
Rachael Weber and Wonil Gregg sat down with Mike Suriano, interim CEO of United Food Bank, and Dave Richins, outgoing CEO of United Food Bank to discuss how they’re supporting communities during the season of giving + the supply chain challenges they face as a social benefit organization.
Rachael Weber recaps CSCMP's EDGE 2022 show with Wonil Gregg, DCPerform's VP of Customer Engagement and Experience, and Helgi Thor Leja, DCPerform's Senior Director. The seasoned industry executives share their experience at EDGE 2022 compared to past shows, highlight key takeaways from the show, and the notable speakers they heard at the show. Thanks for tuning in to the DCPerform Podcast!
Wonil Gregg and Rachael Weber sat down with Amber Matukonis, also known as 'Supermom"! During this episode, Amber shares what it's like as an end customer as she prepares to send her middle schooler back to the classroom.
Thanks for listening to The DCPerform Podcast!
Wonil Gregg, DCPerform's Vice President of Customer Engagement and Experience, sat down with the DCPerform ownership team - Tom Hobbs (CEO of DCPerform) and Paul Fichiera (President of DCPerform). During this episode, Wonil, Tom, and Paul share personal anecdotes and experiences in the industry as well as their insights of what's going on in the industry and how DCPerform is reacting to be able to support the end customer experience.