Intercultural Toolbox: Recent Episodes
CEBT Intercultural
We hear from interculturalists about their work and their personal journeys. Each guest adds something of value to the Intercultural Toolbox, a public resource to help others doing this kind of work succeed. Subscribe to discover the secret sauce of cross-cultural coaching, training and consultancy, and get involved at www.interculturaltoolbox.org.
Theresa Sigillito Hollema explains her origins of her work as an interculturalist and her recent focus on building capacity for virtual teamworking.
Video chapters
0.00 Intro and hello to Theresa Sigillito Hollema
Theresa’s journey into intercultural work
6.08 Dating advice from an interculturalist
How to find a Dutch husband
9.15 Rock star interculturalists
What’s it like to work with one of them?
11.26 Why is virtual collaboration so hard?
Technology, distance, culture and time. The relationship between culture and techn.
15.26 The Caldo model
Why context matters and three ways that culture impacts the virtual team. Th first way: within the team.
18.21 How has tech changed intercultural experience
Drivers of change in cultural competence
19.32 What’s harder: geographic or cultural distance?
Is a colleague outside of driving distance difficult to collaborate with?
21.40 The 2nd way: between the locations
Another way that culture impacts virtual teams and the risk of cliques forming.
24.03 The 3rd way: outside the team
The surrounding culture can have impact in surprising ways and also give the virtual team enormous potential.
28.56 Competences for global virtual teams
Cultural competence, virtual competence and what virtual competence consists of.
33.22 Writers and thinkers
Who is doing interesting research and public engagement bringing together culture and virtual?
37.30 Is virtual collaboration an afterthought?
Are we planning teams for effective collaboration?
43.00 Becoming a virtual collaboration consultant
Creating programmes for virtual teams
51.06 More about the Caldo model
A model for culture + distance
58.47 Theresa’s contribution to the Intercultural Toolbox
A Slack group for you if you are interested in virtual collaboration.
1.00.50 Contacting Theresa
Twitter, linkedin, web
Culture Count
Coming up in conversation were USA, UK, India, Netherlands, Italy, in order of mentions.
https://interculturaltoolbox.org/episodes/virtual-team-outperform-others
Barbara StClaire Ostwald talks about her role in accreditation of coaches and her evolution into new areas of support for people crossing cultures.
0.00 Welcome
What cultural baggage has Barbara St.Claire-Ostwald been carrying?
7.31 IFIs
What is an IFI and what was the entry point of Barbara into the intercultural field?
10.01 Culturenomics
An intercultural coaching business
11.47 Making a website
The biggest challenge of making a website as a solo entrepreneur. Publishing your accreditations on your own website.
17.24 Working for an accreditor
APECS and the journey towards becoming a master accredited coach. The ICF, the EMCC and other coaching associations. Capabilities-based accreditation versus competencies-based accreditation.
27.20 Levels of accreditation
What if you aim too high with your accreditation target?
30.04 Coaching accreditation for interculturalists
What coaching accreditations should interculturalists consider?
31.30 Accreditation as an interculturalist
What is the value of specialist intercultural accreditation?
41.45 Choosing an accreditor
What makes a good accreditation body?
43.35 Future accreditation
What are the trends and will we need accreditation when we can measure impact?
47.07 Barbara’s contribution to the Intercultural Toolbox
A roundabout way of coaching
40.03 Barbara's next move
How will Culturenomics and APECS evolve?
52.25 Contacting Barbara
Email is good!
Culture Count
Coming up in conversation were Poland, USA, UK, South East Asia, Romania, India, Germany and China in order of mentions.
https://interculturaltoolbox.org/episodes/how-much-accreditation-matters
Martha Aynalem explains her origins of her work as an Ethiopia-based interculturalist
Video chapters
0.00 Welcome
A power cut that caused a new connection
03.47 A journey into intercultural work
An intervention by a friend led to a new direction. A global mindset built in Addis Ababa.
9.32 Keeping local roots as an interculturalist
A consultancy that is built on listening and delivering an anthropologically-based design for successful projects.
14.07 What do Desert Rose interculturalists do?
Organisational development; project design; personal development; training using gamification
17.33 Why do clients need anthropologists
Beware well-intended mistakes caused by lack of local knowledge. How interculturalists can help prevent project failures.
24.00 What kind of training works for illiterate farmers?
Taking training out of the classroom.
31.48 Winning long-term investment from clients
Keeping integrity when targeting real impact sometimes means going further than the funding stretches and sometimes politely saying no to clients whose funding cannot achieve their goals.
36.30 Anthropologists and engineers in collaboration
Striving for mutual respect makes working with other professions a good experience for both sides.
41.53 Targetting impact
Measuring impact by collecting stories.
43.58 Sources of creativity and competence
Where did the Desert Rose approach come from and how could other interculturalists follow the Desert Rose lead?
52.50 Martha Aynalem’s contribution to the intercultural toolbox
Making the work of an interculturalist a truly rich one.
54.28 Expansion
Taking this work into new regions of Africa and building the company’s coaching offering.
55.59 Contacting Martha
Linkedin and Desert Rose Consulting’s website are the best channels for reaching out
Culture Count
Coming up in conversation was: Ethiopia - many times!
https://interculturaltoolbox.org/episodes/interculturalist-designing-engineering-projects
Florence Chabert d’Hieres explains the origins of her work as an interculturalist and her passion for making intercultural ideas fun and accessible
Audio chapters
0.00 Welcome
Being an interculturalist in Dubai. Raising Third Culture Kids. Including children in intercultural training. Florence’s journey into intercultural world.
9.35 The Burger Model of culture
The origins of this idea and how an interculturalist might use it in practice
21.03 The FIGT Conference 2022
Presenting the Burger Model and also the Benefit Mindset at the Families in Global Transition conference
23.33 More on the Benefit Mindsest
Originator and how Florence uses it in training.
26.36 Why did we need the Burger Model?
It’s fun and easy, but this is about exercising your brain muscle
28.08 Resources if you want to use the Burger Model
Get connected with Florence
30.28 Florence’s contribution to the Intercultural Toolbox
Quick and easy movement for a positive mindset.
33.18 Expat Village
Florence’s creation for French-speaking expats
35.57 Contacting Florence
Linkedin, Whatsapp, Instagram and Facebook
Culture Count
Coming up in conversation were Dubai/UAE, Australia, France, Sri Lanka, USA, in order of mentions.
https://interculturaltoolbox.org/episodes/burger
Recorded at the end of 2021, the creative duo behind the Cultural Detective tell its story.
0.00 Introductions
Dianne and Greg’s early life and work. And a nutshell intro to Cultural Detective.
11.49 Cultural Detective at the end of 2021
How Cultural Detective went online.
14.30 Milestones
The big moments when Cultural Detective took a step forward.
19.00 Cameraderie
Old friends at the Cultural Detective reunion
21.02 The Cultural Detective retires
Goodbye party, seeking a buyer, covid, case closed.
25.37 The authors
Opportunities for interculturalists and the hard life being a solo practitioner interculturalist. The authoring process.
29.48 toughest moment
How to you respond to the statement that Dutch men are more likely to be sexist?
32.46 Most-enthusiastic customer
Answering the call of a call centre
34.58 Most fun and most surprising
Sing along with Cultural Detective. It’s not jut a business tool.
37.15 Most popular
Self-discovery
41.56 Heroes of Cultural Detective
Greg Webb, George Simons and many more.
46.15 What’s changed in the intercultural field?
Remember the days when there was enough time to solve people problems? Global Diversity Equity and Inclusion Benchmarks (46.12)
52.15 What’s next for the Cultural Detectives?
Off the grid in Cuba
55.45 Dianne Hofner Sapphire’s contribution to the Intercultural Toolbox
A page of freebies collected over the years. For greg’s contribution, check the intercultural toolbox website.
57.05 Contact info
Web and other contact details for Dianne the photographer and Greg Webb the web master
Culture Count
Coming up in conversation were Japan, Mexico, Hopi, Navaho, Netherlands, India, USA in order of mentions.
https://interculturaltoolbox.org/episodes/who-were-the-cultural-detectives
0.00 Intro to a record-breaking podcast
More resources from this episode than any other episode so far. Visit the episode webpage.
3.02 Gaby’s professional origins
Latest learning via Glasgow’s Digital Institute. The books, organisations and experiences through which she became an interculturalist.
5.33 Mentoring programme for interculturalists
Boost: SIETAR UK’s mentoring programme for interculturalists
9.06 Working at Worldwork
Trust across cultures. Also: what else is Gabriela working on?r
12.56 Building your career at a high-profile intercultural provider
Steps into the work of organisations who are influencing trends in the intercultural field: blogs, certifications, internships. Diversity of roles at large providers, including an insight into her role as a learning solutions designer.
19.40 Pros and cons of freelancing
Flexibility, choice, overwhelm, sporadic work, isolation. How to understand the customer, as an external. Lots of tips here, for example, building your relationship with your project manager.
24.37 Intercultural trainer communities and courses
Frameworks and related communities. Getting maximum benefit from your chosen certification, train-the-trainer or academic courses.
35.48 Journals and books for interculturalists
A balance of academic and personal resources. Lots of links here. Check them out on the episode page!
38.36 Podcasts and social media
More recommended channels and how to prioritise the way you engage.
47.42 Changes coming to the intercultural scene?
Awareness and relevance of intercultural skills and the impact of technology and new business practices.
51.53 Gabriela’s contribution to the Intercultural toolbox
An exercise for people who don’t change overnight (everyone)
53.37 What’s next for Gabriela
Interiela
55.08 Contacting Gabriela
Find her on LinkedIn and connect
https://interculturaltoolbox.org/episodes/boost-your-career-as-an-interculturalist
The creative duo behind the new Intercultural Pendulum model tell the story friendship, collaboration between research and practice, and the formation of the new model.
0.00 Intro
How much do you know about the DMIS, the IDC and the IDI? Hello to Kris and Sundae
2.23 What is the Intercultural Pendulum?
Kris’s personal story. From early exposure to culture to a PhD in the Cultural Field. The origins of the project at living room table. Sundae’s story, how she had swung on the pendulum in her own life.
9.48 Mentoring through cross-cultural experiences
On the importance of reflection and dialogue on the path to wisdom.
11.07 The connections between practice and research
Friendships sustained through research collaboration. Curiosity and validation.
14.37 The traditional model of intercultural competence
What is intercultural competence?
21.49 Introducing the DMIS and the IDC
A linear model of intercultural competence you may have seen before
25.55 Introducing the Pendulum model of intercultural competence
Swinging back and forth, as it is in real life
30.22 Too low on a scale
The feeling you get when you are too low on a scale. A story of inspiration to make something better for coaches and coaching clients.
32.10 Magnets and anchors
What are the magnets pushing us and pulling us towards an over-focus on difference or similarity?
37.51 The development model in the hands of practitioners
Using anchors in practical coaching and mentoring. Not just for progress and growth but for maintenance. The difference between resilience and endurance.
42.15 Exploring the Pendulum model
Avoiding a unidirectional idea of intercultural competence development
49.37 The Pendulum project
Resources for interculturalists in the pipeline. A framework for head, heart and hands: ABCs (affect, behaviour, cognition).
56.03 Getting involved with the Pendulum model
Where to look for Pendulum material and what you’ll find there.
1.02.36 Kris Acheson’s contribution to the Intercultural Toolbox
Feel included
1.06.40 Contact info
Sundae and Kris are available via email and via their organisations
Culture Count
Coming up in conversation were USA, Switzerland, South Africa, Burkina Faso.
https://interculturaltoolbox.org/episodes/what-should-interculturalists-know-about-the-intercultural-pendulum
Viviana Premazzi explains her origins of her work as an interculturalist and the current programme for the development of leadership skills in women
0.00 Welcome
Say hello to Dr Viviana Premazzi
2.38 A programme for women
Is there a discussion about women-only spaces happening in the Mediterranean region?
5.05 Viviana’s journey into intercultural work
Via Brazil, Italy, the United Nations and the USA
12.35 Designing the programme
Goals of the Women’s Leadership Development Programme
14.50 Do women experience cultures differently?
The reality of macho cultures for women in leadership positions
17.33 Delivering leadership training
How should a trainer approach international leadership training taking women’s intercultural needs into account?
19.35 Resources for women leaders
Some recommendations if you are not yet registered for this women’s leadership across cultures dimension
22.10 Viviana Premazzi’s contribution to the Intercultural Toolbox
Something to increase your exposure to the authentic local culture
24.22 What is next for GMD
Plans for the next Women’s Leadership Development programme
26.09 Contacting Dr Viviana Premazzi
She’s easy to find on social media
Culture Count
Coming up in conversation were Italy (four times), Malta (twice) Mediterranean cultures (twice), Afghanistan, Brazil, Italy (north), United Kingdom, in order of mentions.
https://interculturaltoolbox.org/episodes/how-can-we-develop-women-leaders-to-succeed-across-cultures
Sundae Bean tells the story of her intercultural career and the intercultural coaching approach she recommends
Chapters
0.00 Intro and Sundae’s story
Her life and move into intercultural work, with no shortcuts arising out of family or institutional connections.
5.18 Current interests
A self-described nerdy social scientist has come up with a new way of presenting the developmental model of intercultural sensitivity. How the messiness of human lives could be reflected better in intercultural models.
9.51 An interculturalist moving into coaching
How the advantages of coaching addressing the whole person balanced the cultural perspective.
13.13 Coaching v training comparison
Learn to say short-term solution-oriented coaching in German. Who is the expert? Who has the goals?
17.43 The skills of the coach
Presence, establishing trust and safety. Helping the client find their own answer.
20.26 The hardest part of becoming a coach
The strength to listen being vulnerable together.
24.20 Discovering potential coaches
The mission of the expat coach coalition is a group of practitioners who have lived it and are willing to partner with clients as a compassionate witness.
27.35 The Expat Coach Coalition
A sisterhood of coaches with a common interest
31.10 What makes an intercultural coach?
The hard work to become an intercultural coach: frameworks plus lived experience outside of your original world view. Growing as a coach. What is the reward of coaching?
39.46 Sundae Bean’s contribution to the Intercultural Toolbox
A rich resource of tools and community for interculturalists
42.43 Contact info
Best ways to reach Sundae and get involved with the Expat Coach Coalition
Culture Count
Coming up in conversation were Switzerland,Burkina Faso, USA, South Africa, in order of mentions.
https://interculturaltoolbox.org/episodes/what-makes-an-intercultural-coach
Tamara Makoni reveals how she is creating a new intercultural training business.
0.00 Intro
Hello to Tamara and the seeds of a business idea
03.12 The journey into the intercultural field
Interest in culture has deep roots in childhood and the skills for running a business come from a diverse career in multiple fields. Working with intercultural themes before acquiring the interculturalist label.
8.08 Naming the company
A meaningful name Kazuri: https://www.kazuriconsulting.com/
9.47 The elevator pitch
Discover, act, thrive
14.36 Branding an intercultural training business
What do we want people to think when they hear the name Kazuri Consulting?
15.44 Building on a previous career
Bringing skills and experience into the intercultural field
18.18 How to start a business
The mechanics of creating a new company in Belgium
21.42 The company website
Creating a website for an intercultural consulting business
23.41 Team, network and collaborations
Presenting the faces and teams of the company in public. Planning for collaborations.
26.44 Concepts and frameworks
Choosing tools, material and leaving space for customisation and innovation
30.35 Reviewing progress
the entrepreneurial journey and a key milestone at two and a half years
35.15 Purpose
Culture as a source for thriving
36.56 Peer support
Creating a new intercultural business has revealed the generosity of a lot of people
41.37 Tamara Makoni’s contribution to the intercultural toolbox
What is it? That's a good question.
44.08 Contact and connection
Web and other contact details for Tamara Makoni, plus a tip about a professional networking app
Culture Count
Coming up in conversation were Belgium, Zimbabwe, Japan, Kenya, USA, in order of mentions.
https://interculturaltoolbox.org/episodes/how-do-you-start-an-intercultural-consulting-business
Nannette Ripmeester reviews how culture impacts recruitment and what recruiters fishing in the global talent pool can do to make their hiring processes more culturally inclusive.
0.00 Intro
Hello to our guest
2.10 What is happening in recruitment?
The stop and start of the recruiting in the pandemic. New post-pandemic interview questions. Where do we see ourselves in five years’ time?
5.09 Nannette’s story
Her life and work. What is employability? What chance event led to a life in culture and employment
11.30 The recruitment scene
Who are the major players?
13.55 Culture and employability
The importance of intercultural skills in recruitment has risen to near the top of the list. Researching the benefits of spending time abroad. The new cultural etiquette of video meetings.
20.58 Recruiters and culture
What the intercultural field can offer to recruiters to develop their intercultural skills. Guidance on asking interview questions is from a Western point of view.
24.56 Culture-specific knowledge
Recruitment outside the interview. The CareerProfessor profiles. Cultural differences in CVs (resumés) and the whole cycle of recruitment.
30.35 What does a recruiter need to know about cultures?
Diverse practices in presenting your skills. Who should adapt: employer or employee?
37.15 Employer brands and culture
Are organisations known for reflecting their national culture?
41.23 Nannette Ripmeester’s contribution to the Intercultural Toolbox
A map which makes us see the world in a new way.
45.22 Contact info
Web and other contact details for Nannette Ripmeester and ELM (Expertise in Labour Mobility)
Culture Count
Coming up in conversation were Netherlands (3), UK (2), Finland (1), India (1) and Brazil (1).
https://interculturaltoolbox.org/episodes/how-to-recruit-across-cultures
Elaine Teo is an interculturalist who has integrated mindfulness into her coaching and training practice. Listen if you want to experience how she models a mindful moment deployed as part of a corporate training programme.
0.00 Intro and Elaine’s storyElaine’s story and how she started with Mindfulness.
About the over-concentration on the intellect. In addition to intellect: heart, body, spirit.
How mindfulness equips Elaine to go into training/coaching.
Books and resources (see links on the episode on the webste)
Discovering mindfulness’s effectiveness. Overcoming things which stand in the way of effective intercultural training.
11.47 Business story and personal origins of intercultural thinking
Founding Living Potential International, LPI.
Education at United World College, with Kurt Hahn.
A visceral response arriving in Italy. Catching the intercultural bug. What is the intercultural bug?
18.21 Different approaches to mindfulness
The difference between mindfulness and meditation.
Some recommendations for when to take a mindful moment in our everyday life.
Compassion meditation, gratitude meditation. Radiating out loving kindness.
Secular and religious contemplative practice.
25.17 Resources for interculturalists
Thay, Richie Davidson, Jon Kabat-Zinn and more
29.13 Mindfulness and culture
What is the relationship between mindfulness and culture?
Using mindfulness to deal with cross-cultural stress and other kinds of stress.
“Let’s have a mindful moment”. Introducing mindfulness in an explicit way in intercultural training.
35.29 A mindful moment with Elaine
Simulating an implicit mindfulness moment in a corporate setting.
40.57 Introducing mindfulness in organisations
Recognising an opportunity to introduce mindfulness
Discovering the appetite for mindfulness. Basing it on your usual diagnostics.
The power of the pause. What mindful trainers do differently from other good trainers.
Dealing with sceptics.
43.15 Explicit mindfulness
Named, explicit, mindfulness or meditation sessions in a corporate environment
At least two scenarios for doing mindfulness sessions.
49.19 Starting mindfulness with people and processes
Which intercultural process and which individual clients could be a good place to start?
The ethics of mindfulness. It is powerful stuff. Handle with care!
The short-lived nature of our thoughts and emotions. Refactory periods.
1.01.35 Benefits and biases
The professional benefits of mindfulness as an interculturalist
Recognising and escaping biases. Releasing clients from the pressure to solve problems instantly.
1.13.30 Elaine Teo’s contribution to the Intercultural Toolbox
Breath
1.19.29 Contacts and events
Email contact and the Wine and Mind concept
User-friendly contemplative practice. Controversial in certain circles.
Culture Count
Coming up in conversation were: Singapore and Singapore Chinese, France, Italy, Switzerland, United Kingdom, Vietnam, in order of mentions.
https://interculturaltoolbox.
Fiona Price tells the story of her work with international names: a highly intercultural specialism yet highly unusual in the intercultural field
0.00 Intro
Getting Fiona’s name right.
3.08 Fiona's story
How did Fiona develop her unusual specialism? A smash hit idea.
5.53 First impressions
How much do first impressions matter? What is the role of names in that situation? Why do names matter?
7.33 Names in theory
Where do names fall in the theories of cultural competence? Being good at names as a practical skill.
9.41 More about Fiona’s work
A practical approach. And some targeted workshops.
13.20 Fiona’s work with names
Books, workshops, coaching, reading
16.43 What can names tell us about a person?
Cultural info encoded into names
17.38 Why do people change names when they change cultures?
Switching names in China (both directions). Names appropriate to the context.
21.39 Name sensitivities, practices and rules
Crazy Rich Asians (movie). Dominant cultures
23.15 Localising names
McKay/McKay, Nguyen. Pronunciation, spelling and changing names. Who sets the rules? Pressure to use names in a local or foreign way.
30.29 Honorifics
Oscar-winners, princesses and Osama Bin Laden
34.57 What is the cost of getting it wrong?
Being inclusive with names
39.10 Are we getting better at international names?
Recognition of sensitivities. Skills.
41.35 What’s available if you want to get better at this?
Availability of help. Different phonetic spelling in different English-speaking cultures.
48.07 Fiona’s contribution to the Intercultural Toolbox
A pronunciation website: https://interculturaltoolbox.org/tools/forvo-the-pronunciation-helper
50.14 Contact info
Web and other contact details for Fiona Price
Culture Count
Coming up in conversation were Asia, China, Australia, Malaysia, Saudi Arabia, Africa, West, Indonesia, Middle East, Nigeria, Vietnam, USA, Iceland, South Korea, in order of mentions.
https://interculturaltoolbox.org/episodes/saying-name-right-the-most-forgotten-intercultural-skill
Grazia Ghellini shares stories from her work as a professor of intercultural ethics
0.00 Intro and Grazia Ghellini’s story
Her multicultural life and multiple roles. On being an intercultural game maker.
12.16 What is business ethics?
What business ethics tackles and how it connects with intercultural themes
14.09 Ethics in a real, diverse world
Some examples of ethical questions in action. Including nepotism, gift-giving, human rights.
18.01 Ethical solutions
How can ethics help us solve real-world dilemmas? Some frameworks include the Stakeholder approach. Trompenaars' reconciliation of dilemmas. Mitton Bennett’s Constructionist approach. Values & Knowledge Education method: VaKem
27.31 Ethics for interculturalists
Designing simulations. Gamifying cultural and business dilemmas.
32.21 How to get started with ethics as an interculturalist
Recommeded resources include Cultural Detective and Diversophy, Trompenaars' latest book. Christoph Barmeyer’s 2016 book.
38.28 How do businesses do ethics?
Find the ethical people in business!
41.00 What are the trends in the world of ethics?
DEI, Harassment, AI, Whistleblowers, Global citizenship and climate change, CSR and more. Business ethics as taught in business schools. Risk of dogmatic universalist approaches to business ethics.
53.46 The role of an intercultural coach or teacher in real ethical dilemmas
Some examples where Grazia Ghellini has faced a real dilemma.
1.00.19 Grazia Ghellini’s contribution to the Toolbox
A cultural conversation starter
1.04.04 Contact info
Email and Linkedin details for Grazia Ghellini
Culture Count
Coming up in conversation were France, Italy, China (three or four times each), Japan (twice), and at least once: Germany, Hong Kong, Netherlands, Saudi Arabia, Taiwan, United Kingdom , USA, Western cultures.
https://interculturaltoolbox.org/episodes/what-should-interculturalists-do-about-business-ethics
Guy Bondonneau shares stories from his paid and unpaid work as an interculturalist mediator and treasurer
0.00 Intro
Why SIETAR matters to so many interculturalists. This episode's Culture Count.
2.15 Guy Bondonneau’s story
His life and work. Naming an intercultural business. ESSEC mediator qualification.
12.40 Volunteering in general
Why volunteer when you have paid work?
17.40 Volunteering for SIETAR
Volunteer roles at SIETAR
38.00 Role reversal
Guy Bondonneau's contribution to the Intercultural Toolbox
41.20 Contact info
Phone and email details for Guy Bondonneau
Culture Count
Coming up in conversation were France, United Kingdom, England, South America, Sweden, Switzerland, Bangladesh, Uruguay, in order of mentions.
https://interculturaltoolbox.org/episodes/why-volunteer-for-sietar
In this episode interculturalist Miroslava Hristova shares insights into her digital transformation projects and other change programmes. Culture is often a factor, so we hear how she raises awareness and develops intercultural competence for her clients.
3.48 Miroslava Hristova’s story
Her life and work. Bulgaria, Morocco and France. Discovering professional interests in international organisations. The Pizza model of culture.
14.00 Organisational cultures: origins and influences
Leaders, legends, history. The relationship with national culture. Uncovering unconscious cultural influences in Romania.
17.45 The role of leaders in change managementAwareness of leaders. An American company doing business in Europe. How much do leaders recognise cultural issues?
25.18 The day-to-day work of an intercultural change managerStarting up a new project. Conversations with the most resistant people. Communication, training, coaching, and intercultural awareness.
30.00 Project management and the human aspects of change
Delivering change in harmony with people. Trends in digital transformation. IT and other kinds of change management. Mergers and acquisitions
36.42 How does culture impact change management programmes?Some typical key issues include time, written commitments and building trust.
47.22 Intercultural training for the inexperiencedMiroslava Hristova's contribution to the Intercultural Toolbox. Engaging students in cross-cultural training, The Villager game simulation. Giving intercultural experience to those who have none.
55.08 A book and contact detailsAbout the book written by Miroslava Hristova. And contact details.
Culture Count
Coming up in conversation at least three times were European cultures, Germany and the USA.Arab countries came up at least twice and the following were also mentioned: Bulgaria, France, Hungary, Morocco, Romania, Saudi Arabia, South Korea, Spain, Sweden
https://www.interculturaltoolbox.org/episodes/culture-in-change-management
In this episode, interculturalist Hana Bui gives some personal and cultural context for her work in Myanmar and we hear how writing and publishing her first book led her onto the best seller list in her category on Amazon.
3.42 Hana's story
Origins, work, publishing
5.29 The opening of Myanmar
What it was like to end six decades of isolation.
7.46 More of Hana’s story
Travel, co-founding Hotjobs Myanmar, studying globalisation in Leicester, UK and some inspirational books.
14.07 Books about cultures
Doing a deep analysis as well as providing a practical how-to guide. Other books that are available about cultures.
17.15 When Global Meets local - the theme
Myanmar culture dates back thousands of years. Foreigners bring in the global.
20.28 About Myanmar
Current problems and a historical intercultural analysis.
28.46 About the book
About working with a publisher… or not. The writing schedule. Skilling up for publishing and writing.
32.00 The research and writing process
Brian Tracey’s books on Sales. Professional support on editing, graphic design
38.22 Marketing the book
Test marketing, book launch, using the media and influencers
44.20 What to do after Book One
Plans for future books. Lessons learned from last book.
47.57 Hana's Contribution to the Intercultural Toolbox
The 6/9 perspective image
52.14 Contact
How to get in touch with Hana Bui
Culture Count
In order of frequency, these cultures came up during this conversation:
Myanmar, Vietnam, South East Asia, Cambodia, England, Finland, Laos, Thailand, USA
https://interculturaltoolbox.org/episodes/writing-an-intercultural-book-about-a-country
In this special bi-lingual episode, interculturalist Margarita Celedón looks at our field from a Latin perspective. We switch to Spanish at 55 minutes, hosted by Francisco Queriuga, President of the Latin American Chamber of Commerce in Paris.
Full episode details at https://www.interculturaltoolbox.org/episodes/what-is-intercultural-in-spanish
4.45 About Margarita
Margarita Celedón: her life and work
7.35 Margarita Celedón as author
About her recently-published book
10.40 A Latin perspective on the intercultural field
Intercultural terminology in Spanish, a Latin vision, prioritising different topics such as emotion, decolonialisation
14.30 A community for Latin interculturalists
A new group for Latin interculturalists in Europe and Latin America
17.43 Definitions
What are Latin cultures?
20.06 Diverse Latins
A unified community?
28.26 Training participants from Latin cultures
Intercultural training for Latin people - how does this differ from training other cultures? How much PowerPoint should you prepare?
38.45 More about the new Latin interculturalists group
The new group for Latin interculturalists in Europe and Latin America
49.24 Intercultural Toolbox contribution
Proxemics
52.30 How to contact Margarita Celedón
Links on Margarita's page on interculturaltoolbox.org
55.00 Margarita Celedón interviewed by Francisco Queriuga
About Margarita's book, about international trade, about looking at some of the world's cultures from a Latin perspective.
Culture Count
In order of frequency, these cultures came up during this conversation:
Latin, France, Italy, Mexico, Spain, Chile, Germany, United Kingdom , Africa, Anglo-Saxon, Belgium, Brazil, China, Peru, Romania, USA, Argentina, Asia, England, Europe, Inca, Japan, Portugal, Scandinavia, Arab countries, Australia, Aztecs, Equatorial Guinea, Europé: southern, Finland, Germanic, Guatemala, Hispanic, Inuit, Italy: south, Mapuchi, Mayans, Middle East, Netherlands, Nordic countries, Romans, Russia, South America
...and in the Spanish-language conversation:
France, Chile, Brazil, Latin, Spain, Peru, Argentina, Italy, Mexico, Germany, Africa, Romania, England, Portugal, Arab countries, Germanic, Russia, Dubai, Islamic cultures, Latin America, Malaysia, Pakistan, Uruguay
Visit https://www.interculturaltoolbox.org/episodes/what-is-intercultural-in-spanish
Agnès Domercq shares her experience of working on Olympics preparation as an interculturalist
3.12 Agnès’ Story
How Agnès entered the intercultural profession while working for a Japanese company, some Olympic experiences and her current work.
8.35 The behind-the-scenes landscape of the Olympics
About the IOC, the IPC, the Host City and the way they work together. Olympic inclusiveness through the "Universality slots".
13.55 Why does the Olympics need interculturalists?
Interculturalists don't simply help avoid organisational problems. They are working to build a "human legacy" for each games.
21.20 Agnès Domercq's Olympic intercultural work in practice
Agnès’ roles at the Olympics and her current project on the transfer of knowledge between the games in different cities.
27.25 Tokyo 2020 and Paris 2024 - particular cultural issues
“Why” people and “how” people. Brazil's brilliant problem-solvers. Running a games during a pandemic. The unique experience for the people working in Olympic roles.
37.20 Intercultural issues among the Olympic organisations
Differing perceptions of time are a key thing for Olympic organisers. Hierarchy and acceptance of requirements are also key: how much will a host city challenge the requirements of the organising committee? A tension between universalism and particularism sometimes arises when ideas about diversity are brought to harmony-based societies.
46.10 How special are the Olympics?
Working as intercultural under the spotlight of the world’s media.
49.20 Dealing with sceptics
How to win over sceptical intercultural training participants in country-specific training.
52.10 Toolbox tool
A contribution to the Intercultural Toolbox by Agnès Domercq
56.04 Contact
How to contact Agnès Domercq
Culture Count
- 1x German, Africa, Switzerland, Mongolia
- 2x Spain, USA
- 3x Brazil, France, Senegal
- 6x Japan
https://interculturaltoolbox.org/episodes/winning-olympic-gold-for-intercultural-competence
We talked about shooting images, using image banks, cliché, legal issues, a training case, Brenda's life in culture and photography and of course we hear what Brenda is adding to the toolbox.
1.28 When it was shocking to see an intercultural image
Benetton became the norm
3.25 Brenda's story
Her multicultural origins. Explaining cultures from an early age. The Greek uncle who got her into photography. Her early photographs of the cosmopolitan areas of London.
4.40 What makes an image intercultural?
About the combination of cultures in photography
5.35 Themes in Brenda’s photographic work
How walls tell stories, from advertising billboards, posters and street art. Brenda’s love-hate relationship with walls. “Life should be a festival”. Brenda says "I travelled with my eyes open. I zoom in."
11.00 How to use images in a training situation?
The case of the “intercultural photo journey”.
12.40 Generating your own images
Tips on getting images for intercultural training
20.00 Humanised and inclusive images for intercultural training
What criteria should we use when selecting images?
27.10 How to do marketing with intercultural images
The kind of advice you get from an image consultant
31.35 Using a professional photographer
Working with a pro to get intercultural photos
35.00 Karambolage on the Arte TV channel
Can you identify the cultures in the image? A photographic video resource you can use in intercultural training.
37.45 Brenda's contribution to the Intercultural Toolbox
A carnet de couleur (colouring book) all the way from China
45.30 How to contact Brenda
"Brenda Turnnidge": an easy name to put into your favourite search engine
https://www.interculturaltoolbox.org/episodes/how-to-make-an-image-intercultural
Samkelo Blom tells his story and the inspiration for his current business: Nomatu Consulting where he focuses on diversity, inclusion and belonging by coaching teams and leaders out of offices in Cape Town, Joburg and KZN.
3.53 Samkelo's story
His work in the past, his current company, his projects all over Africa and beyond.
5.40 A global D&I thinktank
Samkelo’s Mastermind group meets quarterly and offers participants global exposure.
8.40 Business inspirations
Starting a diversity and inclusion business in South Africa
12.35 South African culture and cultures
Introducing the internal diversity of South Africa
17.24 Advice to organisations starting to work with South Africans
Samkelo's recommendation: One must be confident to ask. To use the words ‘Help me to understand.’ To seek clarity.
20.37 Training in South Africa
Getting a connection before getting to the topic. Considering African diversity and unity.
25.17 South African identity
The continuing impact of South Africa’s painful history. Gender and race in South African workplaces.
30.03 Samkelo’s contribution to the Intercultural Toolbox
A needs analysis with a key question.
https://interculturaltoolbox.org/episodes/layers-of-culture-in-south-africa
We talked about generational divides and how they emerge differently in different cultures. Through Saurabh's own story setting up a training academy with an emphasis on crossing cultures, we hear his observations on the kind of approaches that work well among younger training participants, and some universal principles for connecting across cultures.
03.31 Saurabh’s journey
From computer science into youth work, media and intercultural training.
05.29 Mental health
Why are we seeing such worrying trends in the mental health of younger people?
How the origins may differ in different regions of the world.
7.06 Saurabh steps into the intercultural training field
A childhood exposure to the regional diversity of India.
The Awaji Youth Federation
10.32 Saurabh’s role in the AYF
Creating the AYF training academy
15.05 Do different generations of training participant have different needs?
How American generations don’t apply to Indians
Why it's risky to talk about generations in a multi-cultural training group.
20.48 Saurabh’s work suppporting young Indians
There has been a huge shift in culture for the under 35s in India. Technology and cultural change has opened a wide divide, separating young people from their parents. Many find alternative support from like-minded people across the world.
25.06 Willingness to talk about mental health
The differences within India in the culture of the big metro cities compared to the smaller cities and towns.
Dealing with mental health issues if you are living in a culture where no-one accepts it
The demand and supply of mental health support in Japan.
31.29 When mental health issues impact intercultural training.
Challenges of talking about mental health explicitly.
How to approach the topic in a multicultural group.
Three pillars: 1. Respect, 2. Look for similarity, 3. Look for the human in the other person.
38.04 The risks of labelling
Alternative ways to connect with new people which don’t rely on national labels.
How intercultural training helps us not judge others based on their national identifier.
46.44 Is iGen more interculturally tolerant than earlier generations?
Looking at tolerance as a characteristic of the youngest generation
Delivering intercultural training to young people who are suspicous of cultural categories.
56.44 Ancient wisdom from India: Vasudhaiva Kutumbakam
India’s long interactions with other cultures.
Why have people been coming to India for enlightenment?
1.05.32 How to connect with Saurabh
Subscribe to his podcast and YouTube channel
Commenting and liking for interculturalists, plus all the links and tons more at
https://interculturaltoolbox.org/episodes/what-are-the-training-needs-of-the-newest-generation-of-intercultural-training-participants
What myths about France need to be rethought? Is economic life in France bureaucractic and slow?
When people start behaving in a new way, is it a change in the culture or just current events?
In the warm-up for this show, Kathryn shared some tips on understanding the French, so we've included her recommendations in the episode details, including links to books by Stephen Clarke and some TV series.
Episode chapters
3.16 Kathryn's work as an interculturalist
About the kinds of intercultural training and coaching that are common in France
6.05 Myth-busting French culture
Openness to foreigners. In the last 20 years, French workers have become more interested in outside perspectives from their international colleagues.
French bureaucracies are getting interested in customer service.
Food remains an important part of the culture. Going for lunch with colleagues can continues to be a useful way to build trust and solve problems.
11.45 The speed of change
Teletravail (working from home) has been causing a rethink in relationships between managers and workers. Is the change permanent?
16.32 Staying up to date as an interculturalist
We hear about the people and other sources of information uses for staying touch with changing cultures. We also consider the reliability of traditional media for learning about cultures.
25.45 Kathryn's deposit into the Intercultural Toolbox
An energiser which works well in remote training sessions.
27.55 How to get in touch with Kathryn Libiloulle-Clutz
Check Kathryn's page in the Intercultural Toolbox, or just search for her on LinkedIn
https://www.interculturaltoolbox.org/podcast/episodes/how-to-keep-up-to-date-when-cultures-change
https://www.linkedin.com/in/kathrynclutz/