Home Health 360: Presented By AlayaCare: Recent Episodes
Jeff Howell
Gain a fresh perspective and new ideas for running your home health care organization by listening and learning from industry professionals around the globe.Hosted by home health tech expert Jeff Howell, you’ll hear from home health care leaders on trending industry news, challenges, and best practices to help prepare you for the future of care.Tune in every month to stay in the know and bring your team actionable insights from the best in the business.
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Fear of implementation shouldn’t keep a good platform on the sidelines. We break down a practical path to go live with confidence, comparing a fast, best-practice enablement approach with a deeper, customized PSO route and exploring how to pick the right fit based on outcomes and investment, not just organization size.
Sarah Payne, Associate Director of Customer Enablement at AlayaCare, pulls back the curtain on what separates “live” from “ready.” She shares why rushed timelines often create surface-level use, higher support needs, and missed features—then explains how to prevent that with the right project team, six to ten hours of focused time each week, and a learning plan that builds durable superusers. We get into the hard part many overlook: data migration. From extracting legacy data to cleaning, mapping, and validating it, Sarah outlines how to set standards and ownership so day one runs smoothly.
Related resources:
- Blog: How AlayaCare makes implementation work: A practical guide to rolling out home care software
- Blog: Successful software implementation: The AlayaCare implementation approach
- Podcast: Successful software implementation for organizational transformation in home-based care
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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What does “good” actually look like in home-based care? We dig into a clear, practical answer and show how a four-pillar maturity model transforms messy data into confident decisions. With AlayaCare’s Alex Skinner, we break down operational excellence, employee experience, health outcomes, and financial performance, then map them to the few metrics that truly move the needle.
You’ll hear why benchmarking needs two angles — trend your own progress and compare against look-alike peers — to avoid blind spots and focus on the right bets. Alex walks us through live examples of scheduler productivity and authorization utilization, revealing how standardized definitions, quartiles, and time-series views help leaders see impact fast. We also explore why some tempting metrics got cut, how customer success coaching adds crucial context, and how to resist “what’s easy to measure” in favor of “what’s worth measuring”.
Episode Resources:
- Webinar: Harnessing data intelligence for better outcomes: How data-driven insights are transforming home-based care
- Blog: 3 steps to leverage data science in home care
- Toolkit: Growth in home-based care: How to make the most out of your data
- Video: Elara Caring: Harnessing data for better patient outcomes
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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Anthony Spero shares his experience transitioning Caring People from a 20-year-old proprietary software system to AlayaCare, resulting in improved caregiver satisfaction and more time for patient care.
Caring People developed their own software 20 years ago when few options existed for home care providers. The organization expanded from two states to six through acquisitions, revealing limitations in its proprietary system.
Since implementing AlayaCare, real-time data access has transformed operations, allowing immediate insights into missed visits, caregiver punctuality, and client satisfaction. Most importantly, caregivers now spend more time with clients rather than struggling with technology.
If you're considering a technology transition for your home care organization, remember that software development isn't your core business — focus on what you do best and partner with technology experts who understand the unique needs of home-based care.
Episode resources:
Brochure: Head to Head: Legacy Software vs Alayacare
Blog: How AlayaCare makes implementation work: A practical guide to rolling out home care software
Blog: Successful software implementation: The AlayaCare implementation approach
Podcast: Successful software implementation for organizational transformation in home-based care
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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Jennifer Maxwell of Maxwell TEC shares how patient-centered technology is transforming home-based care by focusing on how patients feel rather than just clinical measurements.
• Personalized care plans should prioritize patient feelings over diagnostic measurements
• Technology can enable real-time patient feedback through simple text messaging
• Effective remote patient monitoring doesn't require complicated or expensive equipment
• Solutions that remain available post-discharge maintain connection and prevent readmissions
• Employee satisfaction directly correlates with patient outcomes and satisfaction
• Automated check-ins with staff can identify concerns before they lead to turnover
• Family engagement through text updates keeps distant caregivers informed
• Real-time feedback allows agencies to address concerns immediately
• Technology should integrate people, process, and tools for maximum effectiveness
• The ultimate goal is to enable more people to age in place with dignity
Episode Resources:
- Blog: The future of home and community care: Predictions for 2025 and beyond
- Blog: The key to better client experience? Improving communication between home and community care providers and clients
- Guide: How employee experience drives success in home and community care
- Guide: The Future of AI in Home and Community Care
- Guide: The Effects of Machine Learning Powered Remote Patient Monitoring on Home Health Care
- Podcast: Unlocking AI’s potential in home and community care with Naomi Goldapple
- Podcast: Using AI to automate key processes in home and community care with Jeff Salter
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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AI in home healthcare serves as a decision support system that helps professionals make better choices by analyzing data, surfacing key information, and providing suggestions while keeping final decisions in human hands.
• AI scribes can transcribe caregiver-client conversations and automatically populate required forms
• Digital assistants prepare caregivers for visits by providing quick client summaries and highlighting recent changes
• Predictive models identify patients at risk of adverse events, helping clinicians prioritize care
• AI tools must maintain the same security permissions as existing systems and comply with HIPAA regulations
• Explainable AI models help build clinician trust by showing why specific recommendations were made
• Voice technology represents the exciting future of AI in healthcare, moving from assistive to autonomous capabilities
Episode Resources:
- AI Resource Hub: https://alayacare.com/ai-resource-hub/
- Podcast: Agentic AI and the future of home-based care: Predictions for 2025 with Adrian Schauer
- Podcsat: Tackling home care staffing challenges with AI technology
- Toolkit: AI in home and community care: Your complete guide
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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Dave Marchand reveals how New Day Healthcare's Carelytics platform bridges critical gaps in the traditional home healthcare delivery model by unifying patient data across service lines. Through advanced analytics and proactive interventions, this approach transforms care delivery from reactive, reimbursement-driven episodes to comprehensive patient journeys that identify early decline indicators and prevent catastrophic health events.
• The traditional healthcare model operates reactively, with treatment only beginning after a significant decline
• The Carelytics platform connects data across personal care, home health, and hospice service lines
• Care gap programs focus on specific patient populations and trigger appropriate early interventions
• Unified healthcare data model creates a complete "patient journey" view spanning years, not just visits
• New acquisitions maintain their existing platforms while gaining immediate access to innovation
• AI technology enables the identification of complex patterns and orchestrates appropriate interventions
• Single service providers can develop similar approaches through strategic partnerships
Episode Resources:
- Webinar: Harnessing data intelligence for better outcomes: How data-driven insights are transforming home-based care
- Blog: 3 steps to leverage data science in home care
- Toolkit: Growth in home-based care: How to make the most out of your data
- Video: Elara Caring: Harnessing data for better patient outcomes
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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Three dedicated home-based care professionals share their journeys into caregiving and the profound moments that shape their work every day. Their personal stories reveal how compassion, creativity, and human connection transform lives on both sides of the caregiving relationship.
• Finding purpose through personal experience – caregivers inspired by caring for their own family members
• Supporting clients and families during end-of-life care with dignity and compassion
• Creative problem-solving to meet emotional needs, not just physical ones
• The critical importance of family connection in client wellbeing
• Finding humor and joy in caregiving relationships
• Strategies for avoiding burnout, including peer support and maintaining a positive mindset
• Walking in with a smile regardless of personal challenges
• The profound impact of simply being present during difficult moments
Episode resources:
- Podcast: How good leadership improves employee retention and client outcomes with Peter Svenneby
- Blog: Reimagining care: Why digital transformation starts with people
- Blog: Embracing AI technology to recruit and retain caregivers
- Blog: Tackling the caregiver shortage – 5 effective strategies for retention
- Blog: 4 ways to retain caregivers in home-based care
- Blog: 4 tips to improve caregiver experience through scheduling and route optimization
- Blog: The future of home-based care – Predictions for 2025 and beyond
- Webinar: Critical Strategies for Caregiver Retention – The First 90 Days
- Video: How Elara Caring prioritizes caregiver experience with AlayaCare
- Video: Employee experience as the cornerstone of competitive advantage
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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In this episode, Stephen Tweed, Chairman and CEO at Leading Home Care, shares essential insights from the highest-performing home care companies, revealing seven critical lessons that drive success in today's competitive market. His extensive research and mastermind groups with top companies uncover the strategies that separate industry leaders from the rest.
Those strategies include:
• Crafting a strong culture based on leadership style, core values, and consistent behaviors
• Being purpose-driven and sharing authentic stories that create emotional connections
• Building amazing teams through sophisticated recruitment and development processes
• Thinking systematically with repeatable processes that enable scalability
Episode resources:
- EBook: Six Secrets of Selling Home Care to Your Ideal Client (50% off with promo code: ALAYACARE25)
- Visit leadinghomecare.com to subscribe to Stephen Tweed's "Thursday Thoughts" newsletter
- Case Study: Future of Home Care 2025
- Podcast: The top 3 causes of 90 day caregiver turnover
- Podcast: Unpacking the impact of positive work culture in healthcare
- Blog: 6 ways to create a culture of belonging to improve employee retention in home-based care
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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In this episode, Rachel Gartner, founder and CEO of Carework, shares how home-based care agencies can transform recruitment and hiring from a major challenge into a strategic advantage. Rachel, a former home care recruiter, explains what it means to adopt a “caregiver-first mindset” and how this approach drives improved recruitment results, positive employee experience, better client care, and ultimately overall agency success by focusing on caregivers’ needs during the hiring process.
Rachel discusses several important issues affecting the recruiting and hiring processes that can be improved by seeing situations from a caregiver’s perspective. In addition, Rachel shares many practical strategies for improving your agency’s recruitment process, such as creative ways to engage potential hires, tips for leveraging referral programs, integrating technology without losing the personal touch, utilizing metrics to track recruitment success and improve processes, and more. Check out this episode to drive greater success in your recruitment process by prioritizing caregiver needs so you can attract the right applicants and meet the growing demand for care workers.
Episode resources:
- Carework – Home care’s hiring experts
- HireEd – Caregiver hiring accelerator course
- Podcast: How good leadership improves employee retention and client outcomes with Peter Svenneby
- Blog: Embracing AI technology to recruit and retain caregivers
- Blog: Tackling the caregiver shortage – 5 effective strategies for retention
- Blog: 4 ways to retain caregivers in home-based care
- Blog: 4 tips to improve caregiver experience through scheduling and route optimization
- Blog: The future of home-based care – Predictions for 2025 and beyond
- Webinar: Critical Strategies for Caregiver Retention – The First 90 Days
- Video: How Elara Caring prioritizes caregiver experience with AlayaCare
- Video: Employee experience as the cornerstone of competitive advantage
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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In this episode, Adrian Schauer, CEO and co-founder of AlayaCare, shares his top predictions for 2025 and discusses the major trends and developments that will shape the future of home-based care. Chief among these predictions is the rise of agentic AI and how this transformative technology will empower caregivers to deliver smarter, more proactive care. Adrian explains how AI agents will go beyond simple automation to serve as decision-making partners providing real-time insights, personalized care plans, and streamlined workflows that alleviate administrative burdens and improve patient outcomes.
Additionally, Adrian discusses other key predictions, including how small, continuous improvements across workflows will act as a flywheel that generates exponential impacts for both operational efficiency and care quality. Adrian also emphasizes the importance of employee experience as a cornerstone for agency success and how prioritizing caregiver well-being and overall satisfaction will be a distinct competitive advantage in a challenging labor market.
Related resources:
- Blog: The future of home-based care: Adrian’s predictions for 2025 and beyond
- Webinar: 4 revolutionary use cases for AI in home-based care
- Meet Layla, AlayaCare's new AI assistant built from home-based care
- Webinar: Live Platform Tour – See Layla in action
- Podcast: Using AI to automate key processes in home-based care with Jeff Salter
- How AlayaCare is Revolutionizing Home Care with AI-Based Solutions to Address Industry’s Most Challenging Problems
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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In this episode, Barbara Andazola, VP of Clinical Practice, Strategy, and Programs at Amedisys, discusses the groundbreaking role of molecular testing in home health care. As an RN with over 27 years of nursing experience, Barbara shares how Amedisys is leveraging PCR (Polymerase Chain Reaction) testing to diagnose infections like UTIs, respiratory conditions, and even COVID-19 faster and more accurately at home. By identifying pathogens within hours, this technology not only improves patient outcomes but also helps prevent hospitalizations and antibiotic resistance. Barbara explores the challenges and rewards of integrating this advanced technology into home care, its impact on reducing healthcare costs, and the future possibilities for further innovation in diagnostics. Listen to this episode to learn how molecular testing is not only improving care but also driving efficiency, reducing healthcare costs, and shaping the future of home-based care—proving that innovation in home health care can lead to faster, smarter, and more precise treatment at home.
Related resources:
- Prevent hospitalizations and adverse events with AlayaCare's Client Intelligence Suite
- AlayaCare Cloud platform for Home Health providers
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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In this episode, Avanlee Christine, founder of Avanlee Care, shares the inspiring story behind her mission to support unpaid and informal family caregivers. Motivated by personal experience caring for her grandfather, Avanlee developed a groundbreaking app that empowers family members providing care to loved ones with the tools they need to ensure quality care delivery at home while also providing resources to support the wellbeing of the caregivers themselves.
Avanlee highlights the critical role of technology in supporting the often-overlooked unpaid caregivers, who are essential to caring for seniors at home, and discusses how innovations like medication management and health monitoring are reshaping senior care. She also reveals how partnerships with tech leaders like Fitbit and her collaboration with Mark Cuban are driving down costs, enhancing care, and connecting family caregivers to broader healthcare systems, plus she discusses her pilot program with Walmart that is helping family caregivers navigate daily tasks, like ordering groceries, with ease.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
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With 10,000 people turning 65 every day, it’s estimated that the home-based care industry will need a staggering 2.5 million additional care workers over the next five years. In this episode, Todd Houghton, Brand President of Homewatch CareGivers, shares his passion for franchising and discussed how his company is enabling franchisees to meet the ever-increasing demand for home-based care services by embracing the benefits of the franchise model and deploying innovative technology. Todd shares how the franchise model provides a strong position for franchisees to grow their businesses and accelerate their entrepreneurial journey and how his company has helped franchisees recruit and retain quality employees, including programs to provide training and education to develop non-traditional caregivers.
Todd also shares details about a new, technology-driven virtual care service line launched by his company that’s proven highly impactful for enriching client experience by reducing hospital visits, combating loneliness and isolation, enhancing connectivity, and delivering higher quality care all while enhancing caregiver efficiency. Check out this episode to see how franchising and technology can converge in the future to meet the continuous demand for quality home-based care.
Episode resources:
- Blog: How home care franchises can bolster franchisee relationships
- AlayaCare for franchises
- AlayaCare for franchisee management
- Homewatch Connect – Virtual home care technology
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
In this episode, healthcare finance expert Mark Patterson shares key insights into the ever-evolving world of mergers and acquisitions in home-based care. Drawing upon his time as CFO for home healthcare companies and more than 30 years of experience, Mark discusses top trends that are reshaping the market, including the growing demand for integrated care models that combine skilled and unskilled services and surging investor interest driving fierce competition among buyers. With interest rates stabilizing and regulatory changes on the horizon, agencies must focus on prioritizing and demonstrating streamlined processes, scalability, and high quality of care to attract potential buyers. Mark emphasizes how leveraging advanced technology and developing strong operational metrics will not only lead agencies to thrive but will also become key capabilities to attract potential buyers in the future.
Related resources:
- Podcast: Mastering the art of home-based care mergers, acquisitions, and integration with Jen Lentz
- Podcast: The business of mergers and acquisitions in home care with Robinson + Cole
- Blog: 4 growth strategies for home care agencies from industry experts
- Blog: Key performance indicators – The power of data in home care
- Blog: 4 ways to improve home care inefficiencies with technology
- AlayaLabs: Transforming healthcare with AI-powered predictive tools
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
In this episode, Jeff Salter, the innovative founder and CEO of Caring Senior Service, returns to the podcast to discuss the future of AI in home care and how automating tedious tasks can free up staff for more impactful activities and critical decision-making. From enhancing admissions processes and optimizing caregiver scheduling to utilizing predictive analytics for personalized care planning, Jeff shares how implementing AI-powered tools can dramatically improve agency operations, increase efficiency, reduce costs, and help deliver better client outcomes and business growth. Jeff shares his experience navigating the integration of AI solutions and recommendations for adopting these new tools, plus practical advice on experimenting with AI technologies to grow your business and stay competitive.
Episode resources
- Podcast with Jeff Salter: Closing the Gap in Senior Care with a bike ride
- Webinar: 4 revolutionary use cases for AI in home-based care
- Podcast: Tackling home care staffing challenges with AI technology
- Blog: How AI and optimization tools are impacting home care delivery
- Blog: Embracing AI technology to recruit and retain caregivers
- Blog: Home Care Software with AI Scheduling – 5 Key Features
- How AlayaCare is revolutionizing home care with AI-based solutions to address top industry challenges
- AlayaLabs: Transforming healthcare with AI-powered predictive tools
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
From sophisticated plots by cybercriminals to unintentional data breaches from internal staff, healthcare organizations are facing more, and more severe, threats to protecting their sensitive data. In this episode, Richard Guttman, AlayaCare's Chief Legal Officer, shares insights into the current state of data security and privacy in the home care industry, including common threats, actionable prevention strategies, how to stay compliant with regulations, and helpful resources to elevate your cybersecurity preparedness and ensure the safety of your data. Richard digs deep into how organizations can fortify their defenses by mapping data flows, implementing the minimum necessary use principle, setting precise roles and permissions, using audit logs to meet regulatory standards like HIPAA and GDPR, and more.
Episode Resources
- Webinar: Ensuring data security and privacy in home-based care
- Blog: 5 proactive steps to improve the security of your home-based care data
- Guide: Evaluate the security and performance of your home-based care software
- How AlayaCare delivers best-in-class security and performance standards
- Security Center: Security & Privacy at AlayaCare
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
What is the impact of the CMS 80-20 rule and recent Medicaid rate adjustments on the home health industry? Unlock the secrets to modernizing home health operations with Jesse Howard, Vice President of Operations for Girling Personal Care. Jesse dives deep into the financial strains and staffing challenges home health providers face, particularly in Texas, where low Medicaid reimbursement rates and competitive wages make it hard to sustain quality care. Listen in as this episode presents a comprehensive understanding of how these financial pressures affect operations and what home health agencies can do to stay competitive.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Whether you are an agency owner looking to enhance your financial operations or an administrator curious about how your team can better manage the fiscal realities of the home care sector, this episode is a masterclass in navigating the shifting landscapes of health care finance. Learn about navigating the complexities of Medicaid disenrollments and electronic visit verification (EVV) as Alik Kassner, co-managing partner of Alpine Homecare, provides insight into improving revenue cycle management (RCM) practices. With Alik's impressive banking and health care background, he discusses formidable obstacles, the essential role of forecasting, and how state assistance and advanced technology merge to create a robust RCM system.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Home Health Consultant and CEO of Corcoran Consulting Group, Guy Tommasi, joins this episode with our host, Jeff Howell, to discuss hospital-at-home care models' growing potential. They explore sustainable, patient-centered approaches to transforming recovery, demonstrating that innovative care models surpass conventional hospital treatment by enhancing patient satisfaction and lowering expenses. Tommasi foresees a smoother fusion of traditional health care, opening new avenues for payers, providers, and patients. Listen as we reflect on our progress and anticipate the growing significance of home care in the health care sector.
Episode Resources:
- Connect with Guy Tommasi
- Visit Corcoran Consulting Group’s website
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Join Executive Health Care Coach Peter Svenneby and host Erin Vallier as they explore the complex balance between managing and leading in health care. This episode offers valuable insights on creating a culture of well-being for employees and patients. They discuss the traits that make up exceptional leaders in the health care industry and provide strategies for cultivating empathy, improving communication, and maintaining work-life balance. Leaders in health care, and by extension, home-based care, will walk away with a renewed sense of purpose and a better understanding of how their actions can shape the cultural landscape of patient care.
Episode Resources:
- Visit Syntuity’s Website
- Connect with Peter Svenneby
- Listen to Ep. 47 with Dr. Louise Short and Lori Cabbage about positive work culture
- Listen to Ep. 29 with Mike McSherry about retaining and attracting great talent
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Drawing from the tapestry of Medicaid policies across the states, this episode explores effective advocacy and the significance of understanding the intricacies that shape care services. Jeff Humber, VP of Payor Relations at Accent Care, shares his experience providing quality care under Medicaid's fixed-cost system. With host Erin Vallier, they discuss strategies for maintaining exceptional care, building relationships with managed care payers, and additional insights on everything from advocacy to caregiver recruitment and retention.
Episode Resources:
- AccentCare’s Website
- Connect with Jeff Humber on LinkedIn
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Envision a world where technology solutions address current pain points and preempt future challenges, empowering home care agencies to navigate the digital landscape confidently. In this episode, Ryan Crawford and Alex Skinner, the Value Creation consulting team from AlayaCare, illuminate the path for home care agencies to survive and thrive in this digital revolution. Tune in as they unveil the future of data utilization and proactive management of technology change, weighing the actual 'cost of waiting' against the benefits of early adoption. With actionable strategies at your disposal and a fresh perspective on technological change, this episode is more than a conversation—it's a roadmap to maximizing ROI and catalyzing growth in your organization.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Imagine a home health care system that is not only accessible to more individuals but also delivers tangible outcomes - That's Aman Shah's (VP of New Ventures & Strategic Partnerships at VNS Health) vision. Through compelling frontline narratives and strategic partnerships, Aman emphasizes the significance of hands-on experience and direct communication in shaping a responsive healthcare landscape. Join Aman and co-host Jeff Howell as they delve into the current state of home health care, dissect its intricacies, and chart a course for a future that holds promise for a healthier society.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Embark on a visionary journey with us as Adrian Schauer, the CEO of AlayaCare, introduces his 2024 top predictions for the future of home-based care in North America, focusing on specific trends emerging in home health, home care, and home infusion in the US and Canada. Listen as we unpack the promise of AI and machine learning, the 'uberization' effect that has paved the path for integrated care models, the revolutionary impact of open APIs and standardized data, and how the North American home infusion industry has adapted to regulatory tides. As these trends continue to gain momentum, they will redefine the dynamics of home-based care, creating a more efficient, personalized, and holistic healthcare system for all.
Read along as Adrian dives into the specific trends emerging in home health, home care, and home infusion in the US and Canada: https://alayacare.com/blog/predictions-for-home-based-care-in-2024-in-north-america/
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Embarking on a major software implementation for your home-based care organization can feel like a daunting, harrowing journey destined to be painful. In this episode, Chase Potter, VP of professional services at AlayaCare, debunks these myths and shares how integrating new technologies into your business can be done successfully with a high degree of precision and a focus on holistic transformation. Chase shares invaluable insights on the importance of a strategic approach, executive support, and recognizing that this isn't just a tech initiative—it's a pivotal shift for the entire organization. Listen as he guides us through the steps vital for a frictionless transition for large home care agencies and reveals the necessity of patience to meet business objectives and enhance operational efficiency.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Join seasoned nurse and care management expert Angela Daniel as she navigates the complex world of home health care. This insightful conversation explores the profound impact of care management on home health, the various types of care managers, and their unique roles in delivering personalized care. Angela discusses the benefits and challenges of incorporating a nurse care manager role, highlighting improved patient satisfaction and outcomes. She also guides listeners through the process of initiating a care management program, emphasizing the importance of fostering relationships with care managers. This episode is a valuable resource for those looking to integrate care management into their services.
Episode Resources:
- Aging Life Care Association
- Connect with Angela Daniel on LinkedIn
- angela@ajdadvisorygroup.com
- aj24@yahoo.com
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Discover the transformative potential of video content for your home-based care agencies with Nick Bonitatibus, founder of Digital Champions. This episode dives into his innovative approach to creating an impactful video series for agencies, explores recruitment and retention tactics using video technology, and highlights the power of repurposing content with AI tools. Packed with actionable insights and strategies, it's a must-listen for those ready to elevate their home-based care sales and create a personalized experience for clients and caregivers alike.
Episode Resources:
- Free Mini Course for Home Care Owners
- thedigitalchamps.com
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
How does Canada's home-based care stack up against the rest of the world? Join us as we put this under the microscope with Aleem Bhanji, AlayaCare’s market leader for Canada, and Adrian Schauer, AlayaCare’s CEO. We sketch out a comprehensive picture of Canada's home health care system, highlighting the unique issues faced in provinces like Manitoba and Saskatchewan. Our guests share their insights on the potential impact of new governmental mandates and health care models while asking a critical question — what are the drivers for delivering more and better care?
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Join us for a captivating discussion with Dr. Andrew (Andy) Agwunobi, President of Humana's Home Solutions division, as we explore Humana’s holistic approach to care and addressing social determinants of health (SDOH), proactive care benefits, and the need for unified healthcare providers. Dr. Agwunobi also discuss tackling the fragmentation of providers, enhancing delivery systems, technology platforms, and the future of home healthcare.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Are you ready to cut through the complexities of back-office management? Join us for an insightful journey with Amy Knight, president of Knight Home Care Financial, as she demystifies back-office management in home health, hospice, and nursing facilities. With over 20 years of experience, Amy emphasizes the importance of understanding agency costs, metrics, and Medicare and Medicaid cost reporting for informed decision-making, limiting loss-leading payers, and using technology for efficient accounting. Tune in to revolutionize your back-office management with Amy's wealth of practical advice and industry insights!
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Dive into the dynamic world of home-based care mergers and acquisitions with industry expert, Jen Lentz. In this episode, she shares her journey from COO to operating partner at Havencrest Capital Management, offering a fresh perspective on unifying the US home-based care industry. Discover invaluable insights on selling your business - from understanding your value to navigating financial, tax, and legal implications. Lentz explores the intricacies of buying a business, highlighting factors like company compliance, employee retention, and integration nuances. Through her experiences, she emphasizes the importance of relationship-building and trust in the post-transaction phase. Tune in for an enlightening discussion that offers a roadmap for both potential sellers and buyers in the home-based care sector.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
On this episode, we venture down memory lane to understand the humble beginnings and monumental victories of our guests -- Alison Green, CEO of Bien Chez Soi, Conner Nelson, Director of Operations for CSI Pharmacy, and Joey Hsu, VP of Operations and Strategy with MedTech Healthcare – recorded live at the Better Outcomes User Conference. This trio from the home-based care industry will inspire you with their stories of growth and perseverance.
Our accomplished guests delve into how simple mindset shifts can bring about massive change, the importance of understanding caregivers' reality, creating scalable processes, transitioning from mid-sized to large-scale companies, and how technology has changed the game. Tune in to this episode to gain valuable insights from these industry stalwarts and see the home-based care industry from a whole new perspective.
If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.
Be prepared for a closer look at the myriad of self-directed care options available for families in Minnesota. Val Patino and Susan Morgan, the brains behind ACRA, Minnesota's largest home care agency, lead an engaging discussion about the state's waiver program and the potential to carve out a full-time living as a personal care assistant (PCA). Set yourself on a learning journey as our esteemed guests throw light on the creation of self-directed programs and the strategies they deploy to ensure that PCAs are impeccably trained and adequately skilled. Listen to their approach to managing participants' dissatisfaction with the care they receive and their role in helping families oversee their PCAs' employment and administrative tasks.
See additional episode resources at Home Health 360.
Discover the key to attracting and keeping caregivers! Join us for an enlightening conversation with Brandi Kurtyka, CEO of Mission Care Collective, and Kristen Wheeler, Executive Director of the NAHC, as they unravel the intricate world of the caregiving. Together, they will delve into the 7 unique caregiver personas identified in their groundbreaking study, and share valuable insights on how to effectively recruit and retain each persona. Don't miss out on Brandi and Kristen's expert policy recommendations, aimed at nurturing the caregiver profession's expansion and success.
See additional episode resources at Home Health 360.
What if we could transform the complex landscape of home health care to better support frontline nurses? Dr. Monika Virk, a dedicated physician and an innovator in home health care, helps us explore this possibility. With guest host Erin Vallier, Dr. Virk discusses her approach to structuring the onboarding process and the crucial role of technology in enhancing it. She further explains how home health agencies can create a nurturing environment that fosters learning and growth. Tune in as we uncover the potential of home health care and how it can be revolutionized with the right tools and education to empower nurses in the field.
See additional episode resources at Home Health 360.
Have you ever wondered how company culture in healthcare can impact patient care? Then buckle up, because we have a fantastic conversation with Laurie Kavage, the SBP of Business Development for BrightStar, and Dr. Louise Shortz, a physician and expert on population health. We dive deep into how organization vision, mission, and value statements should be embodied by leadership, and how a top-down approach to culture can positively impact employees and the organization. Get ready to learn how to foster a positive culture that can meet the diverse needs of healthcare employees of all ages.
As we continue this riveting discussion, we uncover practical strategies to measure and improve employee engagement and satisfaction. You won't want to miss Laurie and Dr. Louise sharing their insights on conducting surveys, focus groups, and unique benefits. We wrap it up by exploring the critical correlation between healthcare workers' happiness, fulfillment, potential burnout, and patient care quality. As we look to the future, we discuss the impact of Covid-19 on the industry and the rising importance of virtual care. So join us in this transformative conversation about creating a positive healthcare workplace culture and the future of care.
See additional episode resources at Home Health 360.
Artificial intelligence (AI) and algorithms are revolutionizing healthcare everywhere, including hospice and palliative care. Join our host, Jeff Howell, with healthcare executive and National Hospice and Palliative Care Organization board member, Dr. Katy Lanz, to discuss how hospice models need to adapt to the changing needs of patients and caregivers. Dr. Lanz chats about how data and AI can change how clinicians identify those at risk for mortality and create more predictive plans for crises, leading to more days of care at home. Listen in for insights on the future of caregiving in an AI-driven world and the crucial importance of the person-to-person aspect of care.
See additional episode resources at Home Health 360.
Join us on our podcast as Kristin Wheeler, Executive Director of private duty for the National Association for Home Care and Hospice, shares valuable insights for new agencies navigating the daunting world of homecare. Discover the essential resources and support available through NAHC (National Association for Home Care & Hospice) to ensure compliance, best practices, and networking opportunities in this highly regulated industry.
See additional episode resources at Home Health 360.
Prepare for an electrifying episode as host Jeff Howell dives into an inspiring conversation with Alison Green, CEO of Bien Chez Soi, Quebec's largest homecare franchise. Discover Alison's inspiring journey as she grew from 50 to 850 caregivers while achieving an incredible 42 franchise locations in just five years. Listen to gain valuable insights and practical advice on rapid growth and how to become a franchisee, her secrets on how to recruit and retain caregivers. and how she presented a memoir to the Parliament of Quebec on issues affecting home care.
See additional episode resources at Home Health 360.
This episode features Dr. Merle Griff, CEO of SarahCare and author of the upcoming book, “Solace in the Storm: Caring for Loved Ones of Every Generation”. She discusses with Jeff Howell and co-host Kelly Bishop, how folks are becoming more aware of the importance of caregiving, how states are looking into different ways to spend Medicaid dollars that could provide better care at a higher standard, and how technology and other services can help support families in their challenging roles as caregivers. Listen to learn more about Merle's new book and insights on SarahCare's approach to care with the importance of a social atmosphere to enable seniors to retain their independence and interact with others.
See additional episode resources at Home Health 360.
Join us for an enlightening conversation on how frontline employees can enhance their job satisfaction and engagement by eliminating repetitive and mundane tasks and instead focusing on value-adding activities. Our special guest, Ian Gordon, brings a wealth of experience as an advisor for driving consumer, provider, and employee experience improvements and administrative efficiency. Tune in to learn effective tips and tricks for becoming a collaborative and creative problem solver.
See additional episode resources at Home Health 360.
Join our host Jeff Howell and special guest Megan Shergill, VP at Community Care Home Health in New York. In this informative podcast episode, they explore the benefits of Consumer Directed Personal Assistance Program (CDPAP) services, how to reduce labor costs through automation, the importance of companionship for the aging population, and best practices for informed decision-making.
See additional episode resources at Home Health 360.
Many healthcare organizations are turning to Hospital at Home programs to provide more efficient care. A Customer Relationship Management (CRM) system can help make this transition smoother by providing near real-time referrals and data that enable better clinical decisions. Learn how a CRM system can improve home healthcare efficiency and ensure business success with host Erin Vallier and special guest Erik Wetzel, VP of Sales at Enquire Solutions.
See additional episode resources at Home Health 360.
Without any proper training, we're setting a lot of employees up for frustration when they don't have the resources they need to perform their jobs. In home care there's about a 100,000-person administrative workforce that gets very little training, and with every scheduler that you lose, you would lose approximately five or ten caregivers.
President and COO of Home Care Pulse, Todd Austin, dives deep into the conversation about attracting and retaining employees with his top tips he’d give an agency looking to get the most out of their training program.
HCP | Care Intelligence for the Post-Acute Industry
The Annual HCP Benchmarking Report
Todd Austin's LinkedIn
See additional episode resources at Home Health 360.
Michelle Pickering, Executive Director of IDEAL, shares how IDEAL is striving to eliminate obstacles organizations and women face in the healthcare industry and solutions for how agencies and providers can create opportunities for women to stay in the healthcare industry and promote upward mobility and visibility.
A lot of home care leaders are suffering from what April Hansen calls “decision drowning syndrome,” which is when the volume of decisions to be made is so huge, people's capacity to make decisions dwindles.
How can home care businesses prevent decision drowning and move forward on executing decisions efficiently to achieve hyper-growth?
April Hansen, a nurse, a tech entrepreneur, and a hyper growth business executive, successfully achieved hyper-growth by 900% in two years and increased employee engagement through a very thorough decision making framework.
In this episode, learn about April’s decision making framework and how it can improve your business’s decision making processes to eliminate stalemates or decision drowning that are preventing growth.
April Hansen
NurseHappy Powered by PurposePoint | Healing Our Healthcare Workforce
Better Outcomes Conference - AlayaCare
Discover tips on how to ensure regulatory compliance, maximize success for home care owners, and achieve optimal quality of life for all. Podcast guest Candyce Slusher is an experienced Nurse and Home Care Consultant who has helped many home care owners grow their business, create a work-life balance and develop sustainable growth in homecare. Tune in to this episode to learn how to establish a culture of self-agency, accountability, and simplify workflow systems for maximum efficiency.
In 2023, opportunities will emerge in home-base care that could mark success for years to come. How can care providers take advantage of these opportunities?
In this episode, AlayaCare’s CEO and Founder, Adrian Schauer takes a deep dive into 5 predictions for home-based care in 2023. Adrian will explain how organizations can apply these predictions and observations to realize new opportunities for growth in a rapidly evolving industry.
As we enter 2023, it is an opportunity to consider a different approach to prevent caregiver burnout. The “solution” has historically been vaguely addressed as an individual responsibility rather than an organizational or systemic problem.
In this episode we welcomed RN Clinical Educator and Nurse Consultant, Lourdes Wiley, from Amity Healthcare Group LLC, who discussed ways home care agencies could shift the focus to healing the healers so that they, as well as the organizations and patients/clients they serve, can thrive collectively.
Training home care agency care workers fast and well is the key to delivering the care we would want our loved ones to receive. We sat down with caregiver education and training experts from one of our partners, Nevvon, Allan Levine (SVP of Growth and Revenue) and James Cohen (CEO), to talk about how agencies can enhance their business through efficient caregiver training. Listen to learn about the tips and tricks on how to get the most out of your caregiver training program.
With a healthy dose of inspiration, as we approach the end of 2022, we welcomed who we’d put in the running for “most interesting man in home care”, Jeff Salter founder and CEO of Caring Senior Service.
Last year, Jeff launched a nonprofit foundation called “Close the Gap in Senior Care” to bring awareness to overlooked aspects of senior care. To kick-start fundraising Jeff rode his electric bicycle over 9,400 miles and raised over $100,000. Listen to learn more about Jeff’s inspiring story and how it caused a US national conversion around senior care.
Growth is a top priority among home care providers, even during difficult economic times. Providers are making significant strides in positioning home-based care as an essential component of the broader health care continuum, but there still is a way to go.
On Oct 4th, 2022, Home Health Care News, in partnership with AlayaCare, hosted a webinar: “Growth Strategies for Home Care Agencies”. Moderated by Andrew Donlin, editor at HHCN, this webinar featured AlayaCare experts. Listen to hear more about home-based care growth plans and what strategies are best for home care organizations to continue to grow and be successful in the industry.
Kevin Mistry, VP of Sales at Caribou, shares how incentive programs can be the key to help caregivers shape their behaviour and help curb the challenge of caregiver recruitment and retention. He discusses how rewarding behaviours with performance-based rewards can lead to bigger outcomes down the line for agencies. “For every dollar you put into a rewards program, you get more productivity than every dollar you put into payroll.”
Listen to learn more about how Caribou has changed the home care industry with performance-based rewards to combat employee recruitment and retention challenges.
Recruiting the best caregivers can be a challenge when the demand for care workers is so high in the home care industry. According to our 2022 report with HHCN on recruitment and retention, 61% of participants reported that their agency increased recruiting efforts. In this episode, we sit down with Mike McSherry, Director of Strategic Partnerships at Hierology to chat about how home care agencies can improve their hiring and retaining processes to alleviate or better prepare caregiver churn.
Home Care is on the rise across the globe but how much do families actually know about what home care can offer? We sat down with Craig Gear, CEO of Older Persons Advocacy Network (OPAN), which delivers information, education and individual advocacy services to older folks throughout Australia. From education services to webinars, OPAN helps those interested in home care and/or residential care to understand how to navigate the aged care system, what services are available to them, and what are the benefits.
Through a survey on linkedin, we found that 57% of caregiver turnover comes in the first 90 days on the job.
Home health and executive leadership consulting expert Stephen Tweed, funder of Home Care CEO Forum, shares his insights and expertise on home health strategies for growth and caregiver recruitment/retention. Stephen, dives into the causes of the 90 day turnover and strategies to overcome this. Listen now to learn more about how owners, administrators and C-Suite executives from leading agencies can solve problems and develop strategies for growth.
In this episode we welcome Alex Green, founder of Radfield Home Care UK one of the fastest growing home care franchises in the UK. Alex describes how Radfield developed their very own home care franchise aptitude test to assess whether home care franchising is right for your organization, and how home care organizations can build their business. Listen to learn more.
Home Care franchises are a growing industry and experts don’t see the expansion slowing down anytime soon! So, what makes the home care franchise industry so successful?
This week, we have two of the top executives from one of the largest and most successful home care franchises in the U.S., Firstlight Home Care. Hear from VP of Strategy, Kerri Pendley, and the Firstlight’s new President Glee McAnanly. Both of our guests highlight the challenges they’ve faced amid the caregiver recruitment and retention shortage, solutions helping them grow their business, insights into FMAP funding and value-based pay, and more!
A.I. technology in home care back-office software is increasingly guiding organizations to better outcomes by helping find solutions to challenges such as caregiver recruitment and retention, optimal scheduling, and more.
AlayaCare’s VP of AlayaLabs, Noami Goldapple is our guest in this week’s podcast to talk about solving the current caregiver staffing crisis with artificial intelligence technology. In this episode, she will dive into the future of home health scheduling, how to make predications to help keep people in their homes and out of hospitals, and improve overall outcomes for home care businesses.
Some states have an advanced self directed attendant care program where neighbours for relatives who are already acting as caregivers can be an extended workforce for home care agencies. New York State’s program is called CDPAP (Consumer Directed Personal Attendant Care Program). On this episode, we welcome Denise Tripodi, Vice President of the NY LHCSA Shared Services at Personal Touch Home Care, who sheds some light onto NY’s CDPAP program and how it works within her organization. We also dive into topics related to FMAP funding, and Personal Touch Home Care’s recent acquisition of Bronx Community Home Care.
2021 has seen an explosion of transactions for home health mergers and acquisitions (M&A). Healthcare mergers and acquisitions are in no short supply as providers, health tech companies, payers and other industry players look to expand their businesses and gain a competitive edge.
On this episode, we welcomed health law experts Kiernan Ignacio and Les Levinson from Robinson + Cole, where both take us through the M&A home care landscape and provide advice for home care organizations looking to invest in M&A for their business, and those currently being acquired.
Jane Townson, CEO of HomeCare Association in the UK, chats to us about the differences in home care from across the pond where she dives into the differences in home health system funding in the UK, common issues agencies face and what’s being done to overcome them. With years of experience under her belt, Jane shares insights on trends into the future of home health care and what direction the industry should take to be successful.
On this episode of Home Health 360, we sit down with Tim Craig, the VP and Chief Content Director for Lincoln Healthcare Leadership, to chat about home health care conferences and where he is seeing the future of home care moving.
On this episode, we had the pleasure of chatting with LaNita Knote (VP of Clinical Excellence) and Nikki Holles (VP of HR) from Right at Home that has many franchises all over the globe from the North America to Japan.
These two industry experts talk about the challenges and growth of the franchised home care industry, and dive into important topics such as achieving clinical excellence across all locations, how Right at Home has coped during the pandemic, and what type of solutions they’re looking into regarding the caregiver churn crisis with home care software.
Children’s needs differ to adults when it comes to home care, yet regulations for adult home care are the same for pediatrics. The pediatric home care space is expanding and undergoing their own challenges amid the pandemic. To talk about the challenges and growth opportunities in pediatric home care, we are joined by guests Chani Feldman, Chief Clinical and Government Affairs Officer and Alexandra Koloskus Chief Compliance Officer at MGA Homecare.
Navigating the Pandemic wasn't easy for anyone, let alone being a care agency that had to manage the first COVID death in the United States, and everything that came after. Learn from Molly McDonald, Program Manager for Quality & Regulatory Compliance, and Brent Korte, the Chief Home Care Officer, how they overcame these new challenges and how they are adapting these learnings into their post-pandemic processes.
Guest host Erin Vallier sits down with Jeff Wiberg, CEO of Family Resource Home Care and Kunu Kashal, founder and CEO of Senior Solutions Home Care to talk about the home care market and how home care has changed since the pandemic.
A lot of the conversations about Home Care prior to the pandemic focused around data, outcomes, and value to healthcare systems and payors. Jeff and Kunu give share their insights on home care market trends, workforce shortage issues, and creating value within home care businesses.
Guest host Erin Vallier sits down with Scott Roberts, VP Operations at AccentCare and Jesse Howard, Area Vice President at Girling Community Care to talk about the evolution of staffing in personal care services.
With the employment of personal care aides projected to grow 33% in the next 10 years, leaders need to know how to handle the demand. Scott and Jesse give us their insights on hiring and retaining personal care workers successfully. They also touch upon the growing need for consumer choice in the industry and how agencies need to evolve as more information is available to clients.
For the full show notes, head to alayacare.com/homehealth360/episode-15
In this episode, our guest host, Erin Vallier sits down with Lourdes Wiley, Clinical Educator and Nurse Consultant, and Irina Gorovaya, Home Health Consultant, Educator, and Founder of Amity Healthcare Group.
Lourdes and Irina dive into the importance of staff training and competency programs in home health agencies. Specifically, how to change the common negative perceptions of competency programs with home health staff, what obstacles that agencies face when facilitating competency programs, and whether or not agencies should be outsourcing these programs.
For the full show notes, visit www.alayacare.com/homehealth360/episode-14
With the nationwide home care worker shortage, how do you ensure a high quality of care for your clients? Guest host, Erin Vallier gets the answer as she sits down with two home care industry veterans, Neal Kursban, CEO at Family & Nursing Home Care and Bob Roth, Managing Partner at Cypress HomeCare Solutions.
Neal and Bob give us insight into the fast changing industry of home care in the US and what it takes for an agency to remain relevant, while still focusing on giving clients the best care possible. They dig into their experience of changing business models to be more technology-focused and how they beat the industry averages in retaining caregivers. This is a must-listen for anyone who is running a home care agency or working in the space.
To get the show notes, visit: https://www.alayacare.com/homehealth360/episode-13
We sit down with Michael Slupecki, CEO, and Shelley Kanther, VP Marketing at Griswold Home Care. They talk about the long history of Griswold as the older non-medical home care franchise in the US and the recent revamping of their marketing team to focus on attracting new franchisees and caregivers.
Michael and Shelley touch upon the importance of supporting their franchisees with the tools to attract and maintain caregivers. Specifically, how Griswold uses new technology to keep their new caregivers happy and how that translates to better client outcomes.
In this episode, we sit down and chat with Lucy Campbell, CEO of the multi-award winning Right at Home UK. Lucy gives us a glimpse into the UK home care landscape and goes over some of the amazing work Right at Home UK has done recently.
Lucy and Jeff touch on topics from Brexit’s impact on caregiver recruitment and how Right at Home UK has been tackling this challenge to how home care fits into the UK healthcare continuum. Be sure to listen to this special episode and get a better grasp of the current global home care space.
Lane Kofoed, President & CEO, and Dan Durney, Director of Franchise Development for Assisting Hands Home Care sit down with us to share their expertise in the home care franchise space.
Lane and Dan explain the framework of their 4 level franchise model that has helped grow Assisting Hands. They also go into the benefits of ramping up franchises slowly and common mistakes new franchisees make when starting out.
Our host, Jeff Howell, had a great time interviewing these two experts in the home care space and we’re sure that you can take some of these insights back to your agency.
Our host, Jeff Howell takes the show on the road at the recent HHCN Home Care Conference on December 8th, 2021 in Chicago. In between sessions, Jeff managed to speak with other attendees and get some great insights about the current US home care landscape.
In this bonus episode, we dig into the current issues and new opportunities in 2022. Expanding on the session, Emerging trends for home health in 2022, Jeff digs into the top trends home care leaders are looking to focus on and why. As our first live show of many, we hope you enjoy this episode and get something out of this conference if you weren’t able to attend.
In this episode, AlayaCare’s Erin Vallier sits down with John Kunysz, CEO of Intrepid USA and Andrew French, President of Get It Analytics to talk about personalizing the care-at-home experience.
John Kunysz shares his vast experience as a leader in the home healthcare space and how he uses technology to improve patient outcomes and create a future-proof home health agency. Together with Andrew's in-depth knowledge of implementing technology, he explains the importance of investing in systems to personalize the patient, family, and employee experience.
Topics range from the benefits of pivoting to a remote workforce at Intrepid to technology’s role in personalizing care-at-home. This episode is jam-packed with actionable advice to take back to your agency.
In this episode, we were lucky enough to sit down with Jennifer Tucker, COO of Homewatch CareGivers to talk about her experience running a multinational home care agency and the current climate of the industry in the US.
Jennifer gives us some great insight into the current caregiver employment landscape and what it takes to attract and retain quality caregivers for the long term. She also talks with Jeff about the importance of holistic care and how it can get overlooked in the US when it comes to patient wellness.
In this episode, we head to Australia and talk with Rosie Lawn, CEO of Avivo, an agency based in Perth that supports over 3,000 customers through disability, aged care, and mental health funding. Also joining the show is Annette Hili, former COO of BaptistCare and now General Manager for Australia and New Zealand at AlayaCare.
Jeff talks to Rosie and Annette about Avivo's self-directed care model that transformed over 100 neighborhood teams to support people living in their local community. Rosie also gives us details on how they developed this model of self-directed care, which proved to decrease the risk of spread across large geographic areas during the global pandemic.
Today we were lucky enough to talk with Jennifer Maxwell, CEO and Co-Founder at Maxwell Healthcare Associates and Richard Keller, previously President of All Metro Health Care and currently working as an independent consultant.
These two industry veterans dive into their impressive experience as leaders in the home care industry and how technology is creating a better care experience for patients and staff.
Topics range from how we can improve careworker management and communication between all stakeholders to how agencies can use behavioural analytics to predict caregiver turnover before it happens.
How agencies use new technology is important in tackling these large problems and as Jennifer puts it, "caregivers will go where they are most supported, most heard, and have the tools to do their work."
Jeff talks with Tim Rowan, president of Rowan Consulting Associates and Erin Vallier, Regional Director of Sales at AlayaCare about how technology can attract the right caregivers to your agency.
Since 1998, Tim Rowan has covered technology issues such as home care software and vendors, hardware for mobile nurses and data-related regulations, mainly through his weekly newsletter, Healthcare at Home: The Rowan Report.
As these two veterans in home health technology sit down and talk, Tim and Erin give us insights into where the industry is going next.
Dr. Joseph Jasser, Chief Medical Officer at Elara Caring and Adrian Schauer, CEO of AlayaCare team up to talk about the approaches to home health different countries have after the pandemic.
How did Australia, Canada, and the U.S all handle home health differently with COVID-19? What kind of technology is being more widely used in the home in this new world? What does the future of home health look like with greater technology adoption? Adrian, Joseph, and our host, Jeff Howell get into all of these questions and more.
Angie Kunnath, Owner & COO and Matt Vijayan, President & CEO of Home Care Assistance GTA West sit down with Jeff to discuss the Canadian home care landscape in Southern Ontario.
As seasoned home care franchisees, Angie and Matt discuss how they transitioned into owning their own home care business, managing the pandemic, and how to tackle caregiver recruitment and retention.
Show Notes:To learn more about the Home Care Assistance franchises in GTA West, go to:
homecareassistancemississauga.ca
homecareassistanceoakville.ca
Learn more about AlayaCare at alayacare.com
Mari Baxter, COO, and David Chandler, Senior Director of Strategic Programs at Senior Helpers Franchising sit down with Jeff and talk about the amazing work Senior Helpers has done on a national scale in the U.S.
Topics range from the pandemic response from one of the largest home care franchisors in the United States to caregiver training techniques used to attract and retain employees and improve client outcomes.
Show Notes:
For more information on Senior Helpers, go to seniorhelpers.com
Learn more about AlayaCare at alayacare.com
We sat down with Zayna Khayat, Future Strategist at SE Heath, and Matt Kroll, President of Assistive Care Services at BAYADA to talk about the future of home health.
Jeff, Zayna, and Matt touch on a range of subjects such as the move from health care to life care, how the pandemic has changed home health, and much more.
Show Notes:
Zayna Khayat
- Read Zayna's article on The Future of Aging: Pandemic Addition
- For more information on SE health, go to sehc.com
- For more information on Elizz, go to elizz.com
- Order a copy of Zayna's book here The Future of Aging Book
- Follow Zayna on Twitter at @ZaynaKhayat
Matt Kroll
- For more information on BAYADA, go to bayada.com
- Follow Matt on LinkedIn at linkedin.com/in/matt-kroll/
Learn more about AlayaCare at alayacare.com
Welcome to the Home Health 360 podcast, the global perspective on home health. I’m your host, Jeff Howell.
This is a show about the global home health industry, but I’m not just here to tell you the latest news in home health right now. We’ve created this show to connect with thought-leaders in the industry on a personal level to give you new insights you can bring back to your team and grow your business with.
These conversations will include executives from some of the largest global home health agencies in the world. Experts in finance, operations, marketing, technology, and patient care will share new strategies for competing around the world.
So if you’re looking for a new way to learn from the best in home health, listen and subscribe to Home Health 360 on Apple Podcasts, Spotify, or any of your favorite podcasting platforms.