The CX Huddle: Recent Episodes
Delores C. and Daniel S.
The CX Huddle started purely on a whim, as a way of adding another resource that our customers and colleagues can reference at their leisure. We don't claim to know everything, but it is entirely self-serving to keep our experiences to ourselves; share the wealth! This is our showcase.
Employee Experience IS Customer Experience! In this episode Julie Stover recaps her journey in tech and reminds us that you don't have to be a software engineer to have a fulfilling tech career and make an impact on customers.
Who goes on interviews just for fun? Allana Collins does! The story that she shares is a perfect example of the phrase, "know your worth". Watch out: the confidence and conviction in this episode is highly contagious.
Ever wonder how Customer Success runs so well? Rani takes us behind the scenes in her role within Operations, and what better way to hear about it than from someone who once walked in our shoes. From working with external customers to internal, she’s done it all.
Who loves Mondays more than Brian Reuter? Absolutely no one! Brian shares his take on how folks can prepare to enter the world of tech through Customer Success, Account Management, and more!
What even is a Brand Evangelist? Ben Weger schools us on that and more. Listen to how his non-traditional background in theology and the Air Force led him to a career in tech!
Need your dose of motivation today? Look no further because Jason Heard surely delivers in this episode. We talk education, children, gardening and more! Learn how Jason approaches Sales and how he manages to balance the demanding workload and become a top performer year after year.
Learn all about Knowledge Management and KCS in this episode featuring Madison Davis, Senior Manager, Content Management!
Patrick Bosmans shares his unconventional journey from an English Literature degree to Platform Administrator at a Fintech company. Warning: prepare to be inspired.
Sam Chandler is authentically weird in this episode. She shares her candid opinions about why scaled success is the future, how other companies can get on board with a scaled approach, and she holds other Success hiring managers accountable for their vital role in creating effective CSMs and teams.
Tareva Robinson talks about the importance of walking in your purpose both personally and professionally. We discuss her transition from pre-sales to a role in DEI, and ways that we all can help to diversify tech and CX, no matter our job title. You don't want to miss this!
Amanda Yu, Senior Trainer, talks about how she has navigated her CX career. From studying business in school to a stint in social work, to power stances in hallways and commanding rooms of people. Listen in to hear how she turns blind confidence into success, and encourages risk taking.
Co-Hosts Delores Cooper and Daniel Schultz share The CX Huddle vision and what's in store for The CX Huddle podcast.
The CX Huddle is a platform for CX professionals to learn and share their experiences about the industry. From written content to this podcast, from beginners to seasoned CX-perts, there is content for everyone!
www.cxhuddle.com