Kuoni Retail Podcasts: Recent Episodes
Jeremy Blake
Listen to Victoria’s approach to managing her team in Cheltenham.
The lessons she learned that guide her actions today. And why doing the opposite to what a previous manager did is paying dividends.
What are the key principles that bring sales to the store and which customers are the ones to nurture.
All this and more…
On this first episode I talk to Gemma Dick who runs the Norwich store in John Lewis.
I ask her about what she has learned from having her own travel business and we talk about the principles and approaches she uses with her team and customers.
Gemma shares so may pearls from her past and her present you are in for a real treat. My advice is get your pencil ready to make a few notes.