Make Your Mark Podcast: Recent Episodes
Alphanumeric
Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient and provider journey and the digital transformation innovations that are paving the way for better human interactions.
In this episode, we focus on two very different but very much connected subjects, patient engagement and the patient journey. We will define each of these areas and bring some clarity to the challenges that patients and their caregivers face every day. Join me now as I talk with both Jared Pack and Jay Baucom for the first part of this three-part episode that will dig into the complexities of patient care.
Tune in for Episode 6 of the Make Your Mark podcast to hear from Senior Director Frank Green on why it's essential to have a reliable external expert engagement process and how its implementation can lead you down the path of success.
In our 5th episode of the Make Your Mark podcast, Charlie Guerini, Senior Director, Global Operations & Head of Innovation at Alphanumeric discusses the future of conversational AI and how it will impact patient care. He also shares how our company is working to bring patient care forward through innovative technologies.
This episode is a must-listen for anyone interested in the future of healthcare!
In this episode, Chris and Cristina explore the value of MedComms in the Life Sciences industry and how it can benefit businesses and patients alike.
In this podcast, Sam and Chris discuss the different ways that marketing needs to change in order to connect with generation z. They cover everything from social media usage to customer service. Whether your company is just starting to adapt to these changes or is looking for ways to improve, this podcast has something for you.
In the second episode of Make Your Mark! we chat with Randy Trice, CEO of Alphanumeric Systems, Inc. to explore the past, present and future of the life science industry. We also give a glimpse of the mission and growth of the company as told by our visionary leader.
What is the one thing every life sciences business needs to succeed? Patients! In this first episode of the Make your Mark podcast, Scott Townsend shares strategies for building patient engagement in the contact center.