Bots & Thoughts: The Hyperautomation Podcast: Recent Episodes
Salient Process
Floating to the top of every executive’s priority list is figuring out how to successfully adopt a hyperautomation program. Bots & Thoughts: The Hyperautomation Podcast, created by Salient Process, is a podcast about all things digital automation. If you are a Director of Intelligent Automation, work within a Process Improvement team or are a department leader looking to make life easier for you and your team members, this podcast is for you! In addition to the Host’s expert advisory editorials, you will hear from automation professionals and business leaders as they dissect their automation success stories, use cases, and lessons learned along the way. Every other week Jimmy Hewitt, Salient’s Sr. Automation Advisor will be hosting discussions about hyperautomation, process improvement, productivity, efficiency and more.
We want to thank everyone for the continuous support of our beloved podcast- Bots & Thoughts: The Hyperautomation Podcast. Since 2022, Bots & Thoughts has hosted 24 incredible thought leaders in the Digital Business Automation and Process Improvement space. We have heard about the different strategies, methodologies, and technologies used to drive success within these corporations' continuous improvement journey. We have listened to case studies, personal growth stories, and the love of process improvement shared between these operational excellence leaders. We are grateful for this opportunity and invite you to continue sharing these stories with your favorite people!
For all things digital business automation, go to https://salientprocess.com/
Join us for an insightful conversation with Lisa, the Senior Director of Corporate M&E Operations and Global Contract Labor Strategy at Dow, as she delves into her remarkable career journey and the genesis of Dow's contract labor strategy. Lisa sheds light on the critical pillars of visibility, compliance, and control crucial in effectively managing contract labor, and how leveraging IT infrastructure has been pivotal in enabling this strategy. Throughout the discussion, Lisa shares invaluable insights on process mapping, process mining, and the imperative of continuous improvement in refining operational efficiencies. Moreover, she underscores the significance of self-reflection and mental well-being in navigating the complexities of corporate environments and achieving personal and professional success. Tune in to gain a deeper understanding of corporate operations and glean practical tips for enhancing your career journey from Lisa's wealth of experience and expertise. Subscribe now and never miss out on future episodes packed with industry insights and career advice!
The 30th episode of the Bots & Thoughts podcast features Joe LaCount, Global Operations Corporate Continuous Improvement Leader from Cargill. Joe shares his journey in continuous improvement, starting from quality engineering to lean and just-in-time manufacturing. He emphasizes servant leadership, breaking down departmental barriers, and the value of collaboration. The episode explores stories of transformation in various industries, highlighting the role of multidisciplinary teams. Joe also discusses the intersection of technology and continuous improvement, emphasizing visualization and process mapping. The episode concludes with a focus on people and the lifelong learning journey of continuous improvement. The podcast hosts express excitement about sharing this favorite episode with their audience.
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Join us for a captivating episode with Sarah Tilkens, Operational Excellence Sr. Manager at GE HealthCare and Founder of The KPI Lab. During this episode, we unfold her incredible journey from life coach to operational excellence pioneer. 🚀 Explore her diverse projects and witness the powerful impact of coaching on personal and business growth. 💪 Uncover the story behind her role as the founder of The KPI Lab, where people-centric approaches revolutionize organizational problem-solving.
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Get ready for this new episode on Bots & Thoughts, featuring our special guest, Nikita Surya, Senior Manager of Strategy Operations at Uber! We had the pleasure of hosting Nikita in person at Opex in Miami, Florida, and she's here to share her insights and expertise. 👏
Nikita leads the charge in overseeing the #operationalexcellence of Uber's white-label retail last-mile delivery service, UberDirect. In this episode, we delve into using data to drive process performance, presenting #improvements and #optimizations within the framework of company culture and values. Nikita also discusses the essential skills and certifications as we step into the year 2024. 🎯
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Episode 27: Mastering Business Architecture: Insights with Roger Burlton
Date: 14 September 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Roger Burlton, President Process Renewal Group, Founder BPTrends Associates
Hello, Bots & Thoughts Podcast community! We've got something truly special in store for you on our latest episode.
Join our host, Jimmy Hewitt, in a captivating conversation with our distinguished guest, Mr. Roger Burlton, founder and president of the Process Renewal Group – a renowned consulting firm specializing in business architecture and business process management. 🚀
Roger isn't just an expert in his field; he's the author of the definitive guide on the subject, "Collecting, Connecting, and Correcting the Dots," available now on Amazon. 📚
In this episode, we take a deep dive into Roger's groundbreaking book, exploring the fundamentals of business architecture and tackling advanced topics. 📊🏛️
But here's the real treat – we back up these concepts with real-life scenarios demonstrating their transformative power. 💥
Get ready to be informed and inspired by Roger Burlton's wealth of knowledge and insights. You won't want to miss this!
Tune in now, and let's elevate our understanding of the world of business architecture together. 🌐🤝
BotsAndThoughtsPodcast #BusinessArchitecture #ProcessManagement #ThoughtLeadership #Podcast #LinkedIn #Automation #Innovation
Episode 26: Business Rules are First Class Objects with James Taylor, CEO of Decision Management Solutions
Date: 8 August 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: James Taylor, CEO of Decision Management Solutions
Episode 25: IBM’s Response to ChatGPT: Watson Orchestrate with WW Sales Leader Ben Mandelstein
Date: 11 July 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ben Mandelstein, IBM's Watson Orchestrate with WW Sales Leader
Join us for this week's episode as we delve into the fascinating world of Watson Orchestrate. Discover the origins of this groundbreaking technology, explore the concept of Digital Labor and Generative AI from a business perspective, and uncover how Watson is revolutionizing IBM's HR department and so much more. We'll also explore how Watson can empower companies worldwide to enhance their everyday operations.
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Episode 24: Drive Operational Excellence with Rule Automation with DJ Des Jardins
Date: 18 April 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: DJ Des Jardins, Salient's Project Manager for Automation Compass
This week, we had the opportunity to sit down with one of the worlds leading decision-automation experts and Salient's very own DJ Des Jardins! This interview covers DJ's background and how he got into the business rules space! We cover rule automation, discuss industries, and use cases that are favored. We discuss what type of role within a company is best suited to bring in rule automation, how rule automation fits into the agenda of most companies' strategy decks, and more!
Tune in to this week's episode. We hope you enjoy it!
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Episode 23:
Date: 14 March 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Valeria Romero Vargas, Salient's Project Manager for Automation Compass
This week we have a very special guest, Salient's very own Project Manager, Valeria Romero Vargas. Valeria is the Project Manager for our one-of-a-kind solution, Automation Compass. During this episode, Valeria and Jimmy will walk you through how Automation Compass works, the methodology behind the solution, and more.
Last but not least...Ladies and gentlemen, it's time to get excited! We have some incredible news to share with you today. Drumroll, please... We're thrilled to announce that we're hosting a giveaway on our podcast! That's right. You heard it here first! Tune in to this weeks episode and we will announce the winner next month on April 14th, 2023!
GIVEAWAY: Automation Compass | Login (myautomationcompass.com)
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Are you ready to take a trip down memory lane?
We're thrilled to kick off Season Two with a bang, and now we revisit some of the most exciting moments from Season One!
Buckle up and get ready to relive the magic with us as we take you through the highlights of Episodes 1 through 10. From fascinating interviews with industry experts to insightful discussions on the latest trends and developments, these snippets will surely spark your interest and keep you on the edge of your seat. Whether you're a loyal fan or new to our podcast, we guarantee you'll be hooked from start to finish. So sit back, relax, and get ready to be entertained as we bring you the best of Season One!
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Episode 20: Jeff Goodhue
Date: 27 December 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM
Our host, Jimmy Hewitt, sat down with Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM to discuss the evolution of Business Automation. You will hear about the significant development within systems, people, and processes overtime. The two also discuss uniting the business side of an organization with the technology side, and all that entails. From planning and setting a baseline, to finding the right balance of analysis, you will hear ample advice on how to unite the business and IT as one entity!
“People are learning how to be smarter than themselves.”
“Let’s also automate the things that are pretty repetitive. But then let’s also bring in some of those recommendations and natural language so that when they move to a newer task/an interesting task, there also supported by that too.”
“It could be the most beautifully architected system design your humming along, with containers and event driven architecture, but it you aren’t improving a metric, a KPI, then the business is never going to sign off on it. And likewise, if the architecture diagram, design, integration flows, information security hasn’t been properly designed then it’s never going to get off the ground with IT. So, that makes a ton of sense in terms of uniting the business with IT early and often. Focus on discovery and metrics.”
“The business is much more likely to involve themselves, feel ownership, move forward with the solution, and continue to improve overtime if they see that time to value. So, involve them early and often.”
“Mining is not only helpful on the upfront process discovery establishing your baseline, but it also helps with the continuous monitoring of that baseline after you’ve implemented your automation.”
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Episode 19: Automation meets Risk Management with Ram Naidu
Date: 13 December 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ram Naidu, Head of Control Evaluation for Consumer Lending for Wells Fargo
Our host of Bots & Thoughts, Jimmy Hewitt, sat down with Ram Naidu at the OPEX (World Annual Operational Excellence & Business Transformation Summit) conference in Orlando, Florida. Ram is a business leader who has spent his career in consumer lending, specifically responsible for managing risks and controls. Consumer lending is a highly regulated space; therefore, the stakes could not be higher regarding managing risks and controls. In addition, the sheer volume alone at Wells Fargo requires the sophisticated application of automation to manage risk and controls at scale. Listen in as Ram, Head of Control Evaluation for Consumer Lending at Wells Fargo, tells his story, talks you through his methods, and lends you his perspective on applying automation for risks and controlled management for one of the largest banks in the world!
“Companies that have really good risk management practices also tend to have very good operational excellence practices, and they tend to be more proactive.”
“Process map everything out. You want to identify your stakeholders, your customers, your handoffs, your dependencies, and then basically identify where your risks are. And then ultimately decide whether you have controls in position or if there are gaps where you need to design controls so that you can actually then monitor those controls.”
“Across the industry…we still have a lot of opportunity to automate data.”
“Most of the time it’s really not about the risk and controls, it’s about the process. It’s about the customer. It’s about the businesses.”
“We want to be partners with the business leaders and their teams so that we are, again, using that reactive-proactive analysis. We don’t want to be reacting to what is on paper, but we want to be proactive and actually raise our hands and lead from the front and help our partners.”
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Episode 18: Holiday Special: Culture with Dr. Keith Clinkscales of Palm Beach County
Date: 29 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Dr. Keith Clinkscales, Author of "Your Attitude is Your Breakthrough" and Director of Strategic Planning & Performance Management for Palm Beach County.
Purchase his book here: https://www.amazon.com/Your-Attitude-Breakthrough-Keith-Clinkscales/dp/1639617817
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the opportunity to sit down with Dr. Keith Clinkscales, Author & Director of Strategic Planning & Performance Management of Palm Beach County. This episode is jam-packed with Dr. Clinkscales's insight into culture in the context of process improvement and what culture really means. Along with hearing his favorite topics on culture, we also get to listen to his testimony on how he got to where he is today.
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Episode 17: Operational Excellence is Culture with THE Peter Malek
Date: 15 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Peter Malek, Author #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment. Process & Technology Transformation Leader at Experian
Purchase his book here: #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment: Malek, Peter: 9781637308226: Amazon.com: Books
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Episode 16: Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD
Date: 1 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Acia Stankova at PPD
Episode 15: Establishing Effective Continuous Improvement Projects with Ryan Roberts, VP of Continuous Improvement at Air Methods
Date: 18 October 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ryan Roberts, VP of Continuous Improvement at Air Methods
Salient Process is proud to announce that we will be attending the upcoming 6th World Annual Operational Excellence & Business Transformation Summit as a #Platinum Sponsor this October! Our team will be in Orlando, Florida, from October 12th-14th, 2022.
DAY 1- October 12th: Come find us at Booth #3 to learn about our one-of-a-kind accelerator tool, #AutomationCompass ! 💡Learn more about Automation Compass here: https://lnkd.in/gvqZtXNQ
DAY 2-October 13th: Starting at 9:30 AM, Our VP of Client Services, Jared Michalec, will be a Keynote Speaker on the topic "Navigate Your OPEX and Automation Journey through Analysis, Simulation, and Business Architecture." 📲Get in touch: https://lnkd.in/ggPyypUs
DAY 3- October 14th: Sr. Automation Advisor and the Host of our Podcast, "Bots & Thoughts, The Hyperautomation Podcast," Jimmy A. Hewitt, will take part in the panel discussion: "What Could Go Wrong With Opex Programs? " Join us at 11:00 AM to hear all about it! 📲Get in touch: https://lnkd.in/gfXey8fv
Are you attending OPEX and interested in being a guest on our Podcast Bots & Thoughts: The Hyperautomation Podcast? Let us know! We would love to have you as a guest! Contact our host Jimmy A. Hewitt to book a time! 🎧Be Our Guest: https://lnkd.in/gfXey8fv
We hope to see you there! 👉Learn more about the event: https://lnkd.in/eUzYZUcQ
Episode 13: Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins
Date: 20 September 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Dr. Kristie Collins, Former Sr. Process Engineer for Edelman
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Episode 12: Hyperautomation as a Lifestyle with Mike Lim, IBM's Global Acquisition Leader
Date: 6 September 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Michael Lim, Global Sales Acquisition Leader, Data, AI & Automation, at IBM
On this episode of Bots & Thoughts, our host, Jimmy Hewitt, sits down with IBM’s Global Acquisition Leader, Michael Lim, to discuss his experience in the #hyperautomation space, focusing specifically in on the Process Mining world. They discuss the IBM Process Mining Acquisition that Lim made last year and more. This is an episode you do not want to miss!
“I find automation technology to be really rewarding, like I get to see the fruit of how it transforms businesses and organizations when they use it and apply it, and I get excited when I see it!”
“Everyone thinks that you can do a hyperautomation project and it’s really not a project, it’s a program. It’s a lifestyle change that you need to do.”
“There is no end to a hyperautomation program primarily because it’s evolving all the time.”
“Make sure your company is healthy. Make sure your company is resilient.”
“We're in the age of the employee now where we really need to focus on employees and making sure that they have meaningfulness and purpose in their companies.”
Host: “So, you agree there is a direct correlation between hyperautomation and meaningful work?”
Guest: “Yup!”
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Episode 11: Turn $20k into $250k Every Year using IBM RPA with Tim Goff
Date: 23 August 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Tim Goff, CEO/Founder of GForce Software.
If there are any FedEx Ground companies out there looking to automate their business like Tim, check his platform out here: https://mygroundforce.com/
This episode of Bots & Thoughts dives into how IBM RPA has helped automate the middle and back-office work for FedEx Ground Linehaul Contractors. Special Guest Tim Goff, CEO and Founder of GForce Software, and our host, Jimmy Hewitt, discuss how automation maximizes performance, quality of life, profitability, and more.
Host: “The power of automation – isn’t that a beautiful thing?”
Host: “Hyperautomation can help you separate your growth curve from your cost curve.”
Guest: “If you're not measuring what's going on in your business, you cannot manage it.”
Guest: “It's not to quit doing that work, but to do that work more efficiently and repurpose that headcount into doing things that are more valuable.”
Guest: "From the standpoint of what automation has done for me, it's certainly saved me tons of money, there's no question about that. But what it has also done, is it has improved my quality of life. A whole bunch of time that I used to spend grinding on numbers to get some information that I needed to run my business, I can now choose how I spend that time…and some of that time is spent on improving my quality of life. So, I would encourage senior leaders to understand that you're not just automating minutes and repurposing employees...You're also maximizing the value of your time."
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Episode 10: Enterprise How to Modernize Your Enterprise Content Management & Capture Posture with Jim Picardi, Executive VP of Sales and Marketing at enChoice
Date: 9 August 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Jim Picardi, Executive Vice President of Sales and Marketing at enChoice
This episode of Bots & Thoughts focuses exclusively on Enterprise Content Management and Intelligent Capture solutions. Our host, Jimmy Hewitt, is joined by a new guest, Jim Picardi, Executive Vice President of Sales and Marketing at enChoice, an award-winning Content and Capture services provider. When it comes to the successful adoption of Content and Capture, look no further than Jim and his team at enChoice. The two discuss the ins and outs of successful Content and Capture adoption and provide their expertise throughout the discussion. Content and Capture are essential elements of the hyperautomation journey, so you don’t want to miss this episode!
“We are trying to take them from wherever they are today to the next level. If it’s a first-generation system that they’re looking at, then it’s getting their arms around what their processes are today and then paint the picture and the vision of what could happen with digital transformation using a variety of the technology that we’ve been talking about.”
“A lot of companies are not getting the most out of the capabilities that are possible… companies are using a document capture solution, but they're using no artificial intelligence or machine learning. Meaning that they have documents come into the company and those documents still have to be separated and indexed manually where they could be taking advantage of artificial intelligence and machine learning, and all the technologies that are available to actually classify or recognize what kind of document that is and then extract that information off.”
“Irrespective of how big you are and what your business is, if you have the right leadership at the company and you have the right focus on what the business problem is, you can transform your business.”
“Automation—hyperautomation—really does not discriminate by size of company. If there's waste in your organization, there's gain, and that's one trend I've noticed in this space, over the last coming up on a decade in this space, is how approachable these solutions are from a price point.”
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Episode 9: RPA and Workflow with Director of Product Management - Automation at IBM, Matt Warta
Date: 26 July 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Matt Warta, Director of Product Management - Automation at IBM
Over the course of the last 1-5 years, automation has drastically improved our way of life and work. We sat down with the Director of Product Management – Automation at IBM, Matthew Warta, where you will learn about two capabilities within the world of Hyperautomation Robotic Process Automation and Business Automation Workflow. You will hear how Workflow has advanced through the years and how organizations are improving their employee and customer experience by implementing RPA and BAW. Companies are increasing productivity, reducing costs, saving money, and more.
"Automation is a way to retain talent. It's how I make your job more rewarding. Automation was about just automating things but really, what we're seeing is the secondary benefit is, how does it give you a better work-life experience between freeing up and allowing you to work on more things, giving you time to up your skills by doing training because you're not spending 8-14 hours/day fire fighting and trying to get the things done in front of you, but really, having that more rewarding work and flexibility and allowing you to have advancements in an organization…." - Matthew Warta on BAW, employee retention, and the great resignation.
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Episode 8: Hyperautomation CoE saves $16 million at Clemens Food Group with VP of IT Stu Farber
Date: 12 July 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, and Geoff Hamm, Sr. Automation Advisor, sponsored by Salient Process
Guest: Stuart Farber, VP of IT at Clemens Food Group
During this episode, you'll learn how Salient supported the process improvement journey, which has realized over $16 million in annualized cost savings for Clemens Food Group. Join Host Jimmy A. Hewitt and Senior Automation Advisor Geoffrey Hamm as they sit down with early adopter and VP of IT at Clemens Food Group, Stuart Farber, to hear his thoughts on their Hyperautomation journey and accomplishments so far. Listen to how they've saved over $16 million in cost thanks to Hyperautomation.
“By starting small with quick wins, the percentage of successful hyperautomation and RPA projects goes way up.”
“I like how when you reframe the solution as process improvement, as opposed to the name of a
technology that, you know, some business leaders have—most haven't—heard about, it gets received.”
“What worked for us was the ability to find quick wins, to look for things to solve business problems, and to execute those wins and then, of course, prove that out and continually grow.”
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Host: linkedin.com/in/jimhewitt1
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Episode 7: What is Process Discovery?”
Date: 28 June
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
In this debut episode of the first Mini-Series: Process Mapping & Mining, our host, Jimmy Hewitt, will discuss two capabilities within the world of process discovery: process mapping and process mining. Leveraging one or both of these hyperautomation capabilities will establish the foundation of your hyperautomation journey. You will learn about the what, why, and how of both capabilities. Finally, Hewitt will share some real-life examples so that you leave this episode informed and ready to kick off your own process discovery journey!
“Whether we're talking about one of your business processes or all of them, we cannot improve a process or even know where to start until that process or set of processes have been discovered captured.”
“Mapping complements mining, so using the two together allow each other’s strengths to shine and solves for each other's inherent limitations. A match made in hyper automation heaven.”
“Process discovery is the practice of capturing the current state of your company's business processes. This is table stakes for process improvement and hyperautomation journeys.”
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Twitter: www.twitter.com/salientprocess
Salient Process: www.salientprocess.com
Host: linkedin.com/in/jimhewitt1
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Process Mining Data Prep:https://www.ibm.com/docs/en/cloud-paks/1.0?topic=manual-getting-started
Episode 6: Automating 200k Manual Hours with Reddy Mallidi
Date: 14 June 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
Guest: Reddy Mallidi
On this episode of Bots & Thoughts: The Hyperautomation Podcast, our host, Jimmy Hewitt, sits down with guest, Reddy Mallidi, who was the VP of Global Operations at Autodesk Inc., to discuss the transformative effect that hyperautomation can have on a company. During this conversation, Reddy speaks about implementing hyperautomation throughout Autodesk, from his visionary period to implementation and everything in between. Reddy gets into topics such as how to get your team behind hyperautomation the right way, how to overcome apprehension and staff off disappointment, his virtuous cycle of hyperautomation that combines professional development with operational excellence, and so much more. Reddy imparts his knowledge and passion for hyperautomation in this episode and you don’t want to miss it!
Highlighted quotes from episode 6:
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Guest": "This was a great moment because, in the last 2+ years, we automated over 200,000 manual hours."
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Guest: “Hyperautomation could be in anything that could be done better.”
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Guest: “There is a huge opportunity to improve both the employee experience and customer experience. That would be a win for any company or organization.”
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Host: “Success will breed success. In due time, you’ll have your hyperautomation COE (Center of Excellence).”
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Host: “The ‘as is,’ the current state, process is rarely good and clean.”
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Guest: “We reduced the cycle time—just by cleaning up the process—by 75%.”
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Host: “You just solved a three-week problem down to three minutes…That’s customer experience. That’s employee experience. There’s ROI there. There are manual hours saved there. And the overhead was next to nothing. It just took mapping out a process.”
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Host: “That speaks to the idea of you don't have to map out your entire enterprise end-to-end to get started. Some leader somewhere knows where the pain is.”
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Salient Process: www.salientprocess.com
Host: linkedin.com/in/jimhewitt1
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Episode 5: Hyperautomation Standards, Notations, & Frameworks
Date: 31 May 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
In this episode of Bots & Thoughts: The Hyperautomation Podcast, you will learn about some of the most critical standards, notations, and frameworks within the world of hyperautomation. Additionally, you will hear about several prominent industry organizations and guilds that prove most useful in nurturing our hyperautomation journeys. Our host, Jimmy Hewitt, will walk through the Who, What, and Why of each standard, notation, and framework revealed in this episode. As a reminder, the technical components discussed will apply to all viewers ranging from experienced to newer in the hyperautomation and business architecture space.
“Business Process Model and Notation AKA BPMN is a graphical representation, a modeling notation, a collection of symbols that can rapidly convey meaning, specifically about business processes, and is the de-facto standard for business process diagrams.”
“Modeling your business in APQC (American Productivity and Quality Center) standard process framework is important in the hyperautomation community because it accommodates a holistic approach, not a siloed one. It is a very common framework and an enabler of business architecture.”
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Host: linkedin.com/in/jimhewitt1
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Episode 4: What do I automate next?
Date: 17 May 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
Our host, Jimmy Hewitt, will guide you through the decision process of "what to automate next" in this episode of Bots & Thoughts: The Hyperautomation Podcast. Hewitt will first establish two guiding principles for our listeners to follow throughout the decision-making process for automation. Then, you will hear about two considerations to keep in mind as well when deciding on your next automation venture. The guiding principles and considerations in this episode will touch on a range of automation maturities, from your first automation to your second automation and beyond, making them applicable to all listeners regardless of automation experience.
“A quick win leads to inbound requests for more of what you’ve done, which leads to the establishment of evaluation/prioritization criteria and better governance.”
“Our last RPA quick win had a very low financial barrier to entry. It paid for itself entirely in less than 3 months and is generating an 8x return year over year for this client. Not a bad quick win!”
“Equipped with these two guiding principles and two considerations, your hyperautomation COE (Center of Excellence) will be standing on the shoulders of all early adopters who have paved the way for your success.”
Watch the Automation Compass Demo here
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Host: linkedin.com/in/jimhewitt1
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Episode 3: Automate Financial Reporting with IBM RPA: Salient Process x Primanti Bros
Date: 1 May 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
Guest: Caitlin Stritmatter, Director of Financial Planning & Analysis at Primanti Brothers Restaurant & Bar
In this exclusive episode of Bots & Thoughts: The Hyperautomation Podcast, you will listen to our host, Jimmy Hewitt, sit down with a Primanti Brothers executive, Caitlin Stritmatter, to discuss the company’s journey into the world of hyperautomation. Primanti Brothers is a chain of sandwich shops in the eastern United States that previously relied on manual, time-consuming, and highly repetitive tasks. You will listen to a firsthand account of the company’s digital transformation and hyperautomation experience. During this episode, you will hear how hyperautomation fits into the context of customer experience, employee experience, future-proofing, and facilitating your company’s own growth plans, all while saving costs. You don’t want to miss out on the very first special guest episode of Bots & Thoughts!
Host: “I think everyone out here can relate to the circumstances leading up to Primanti Brothers’ first step into hyperautomation, regardless of what industry you work in.”
Guest: “There is absolutely no plan to slow down. Scalability, ever since I started here, has been my number one goal, and I really think that automation is going to help get us there.”
Host: “If you had to boil down your hyperautomation experience, or maybe this first bot, to one or two words, what would they be?”
Guest: “Relief.”
Host: “I really do think of hyperautomation as a pressure release valve to any organization who’s bringing it in. There’s pressure to do tasks, to do a variety of tasks that vary in value to the organization. Where is my pressure coming from? It’s my time commitments on the lower value things when I know I have higher-value things that also need to be done.”
Guest: “Automate everything. The less busy work you can do, the better off everyone is, the happier you’ll be, the more effective you’ll be at your job. You know, it doesn’t feel like time is being wasted when you don’t have to waste time doing something a bot can do.”
Download the Primanti Brothers Case Study here!
Check out our podcast outline: Automate Financial Reporting with IBM RPA: Salient Process x Primanti Brothers
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Host: linkedin.com/in/jimhewitt1
Guest LinkedIn: https://www.linkedin.com/in/caitlin-stritmatter-35a04615/
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Episode 2: The History of Hyperautomation
Date: 1 May 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
During this episode of Bots & Thoughts: The Hyperautomation Podcast, you will learn about the history of the seven distinct hyperautomation capabilities. Specifically, you will hear how process mapping, Process Mining, Task Automation, Capture, Workflow, Content, and Decision Automation capabilities originated. From parenting 12 children to defining Process Mapping, saving man-hours on Wall Street to the start of Robotic Process Automation, scanning a simple picture of your child to the creation of Optical Character Recognition, and much more, each automation capability has its own story of how it came to be. Not only will you get a glimpse into the history of the hyperautomation capabilities, but you will also listen to a bonus section that travels back to the very beginning of hyperautomation, nearly 2 million years ago. Please join our host, Jimmy Hewitt, to dive into the exciting history of hyperautomation!
“The origin story of process mapping goes back to the same year that Babe Ruth eclipsed the career home run record. That’s right. In 1921, a mechanical engineer, the father of process mapping, one of my heroes, and the father from [the original] Cheaper by the Dozen (yes, the movie), Frank Gilbreth and his wife, who’s also a mechanical engineer, made a seminal presentation to the American Society of Mechanical Engineers called Process Charts: First Steps in Finding the One Best Way.”
“Process mining can be described as the missing link between process mapping and data science.”
“I was amazed at how many concepts still hold true today.”
“How interesting is it that history not only repeats itself, but the intent of this technology still stays the same after over 30 years?”
“Learning about and talking you all through the history and humble beginnings of hyperautomation has also really made me appreciate how far we have come and how much easier it is, relatively speaking, to get from idea to actual business value.”
Download now: The History of Hyperautomation Timeline
Check out our podcast outline: The History of Hyperautomation (salientprocess.com)
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Host: linkedin.com/in/jimhewitt1
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Episode 1: What is Hyperautomation?
Date: 1 May 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor sponsored by Salient Process
What is Hyperautomation?
In this Episode of Bots & Thoughts: The Hyperautomation Podcast, you will learn about all things hyperautomation. Our host, Jimmy Hewitt, will provide you with several definitions of the term that come directly from leading technology companies, as well as his own analysis of those definitions. Hewitt will highlight some of the key similarities, differences, and overlapping capabilities of hyperautomation and business intelligence. You will also learn about some of the most common tools and technologies within the world of hyperautomation. Finally, this episode of Bots & Thoughts will open your eyes to the most valuable conversations you should have about hyperautomation. It will enable you to identify the why and how of hyperautomation to lead your company to success.
“At a high level, hyperautomation is an approach, it is a method, it is a category. Hyperautomation is a framework, a set of tools, even a mindset or a philosophy. Hyperautomation allows you, your team, and your company to infuse various types of automation into your existing business, and it enables you to define new, more efficient processes, so you don’t find yourself automating bad processes, to begin with. It is a space that touches both employees and customers.”
“We carved out a space for this term and topic at the intersection of business architecture, technology, process improvement, operational excellence with a host of secondary benefits.”
Download now: The Seven Hyperautomation Capabilities and meanings
Check out our episode outline: What is Hyperautomation? (salientprocess.com)
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Salient Process: www.salientprocess.com
Host: linkedin.com/in/jimhewitt1
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Podcast Description:
Bots & Thoughts: The Hyperautomation Podcast, created by Salient Process, is a podcast about all things digital automation. If you are a Director of Intelligent Automation, work within a Process Improvement team or are a department leader looking to make life easier for you and your team members, this podcast is for you! In addition to the Host’s expert advisory editorials, you will hear from automation professionals and business leaders as they dissect their automation success stories, use cases, and lessons learned along the way. Every other week Jimmy Hewitt, Salient’s Sr. Automation Advisor will be hosting discussions about hyperautomation, process improvement, productivity, efficiency and more.
Transcript:
"We will do a mini-series defining hyperautomation, how to start a successful hyperautomation COE (center of excellence), And if you really want to nerd out with us, we've got a super specific episode dedicated to the various standards and frameworks across the world of hyperautomation like APQC and their process, classification framework, BPMN notation for proper process mapping."
"The second thing we'll do on this podcast is talk with special guests about their experience in the trenches of hyperautomation. Lively conversations about different peoples hyperautomation journeys- dissecting their hyperautomation use cases, covering everything from getting started to planning to different phases involved, ROI, manual hours saved, what's happening with all this time savings, I mean the nitty-gritty stuff."
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LinkedIn: https://www.linkedin.com/company/salient-process-llc
Youtube: https://www.youtube.com/channel/UCEAN7tmuHQMDdTBm92TWQ9A
Twitter: www.twitter.com/salientprocess
Salient Process: www.salientprocess.com
Host: linkedin.com/in/jimhewitt1
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