The Service Revolution Podcast: Recent Episodes
Johann Diaz
With the onset of greater automation being delivered by new technologies such as Machine Learning (ML), Artificial Intelligence (AI), Internet of Things (IoT) and Robotic Process Automation (RPA), all organizations, large and small, public and private, for-profit and not-for-profit, have the opportunity to truly transform their Services and Service Delivery into something vastly superior than ever before. But staying abreast of what exactly can be done in such a fast-changing environment is sometimes confusing and somewhat daunting.Our interest has always been in helping enterprises offer customers greater value. So we like to work with organizations who are leading the way in this world of technology-enabled service experience.And now we would like to offer you the opportunity to engage and participate with us in this ‘Revolution’ in Service, initially by subscribing to our podcasts, with more services to follow.
The opportunity to turn products into services has never been more possible than with the use of current and new converging technologies.
In this podcast I introduce the topic whilst in conversation with a friend and colleague of mine, Rob Walker. Rob is now Director of Coeus Consulting and was previously IT Transformation Director at Serco and prior to that a senior IT director for Diageo.
To hear the whole interview please subscribe to our podcast subscription service and listen out for when the full interview is posted up.
(coming soon)
Artificial Intelligence and Robotics is now upon us. There are different schools of thought around whether this era will result in massive job losses that change society forever and/or whether we will reach a new equilibrium. In this podcast we will introduce some of our original thinking.
This is an extract from the video with the same title, also available to watch from this site. Check out the Homepage for more details.
The constant language around products, systems, applications, IT, solutions are futile. The language and culture of Service must now prevail. This podcast positions why this might be and asks whether this is really anything new.