As The Drum Turns: Recent Episodes
Jeff & Lora
How a backyard dream turned into a ready-mix business. Each week, join Jeff Hollingshead, SRM Concrete CEO, as he shares stories of values, hard work, and SRM's commitment to service.
In this episode of As the Drum Turns, Jeff & Lora discuss how the marketplace adopts innovation and the value of earning our piece of the pie instead of chasing the entire market.
In this episode of As the Drum Turns, Jeff & Lora cover Miles the mascot, travel in Central Florida, and how SRM has implemented systems to scale our business.
In this episode of As the Drum Turns, Jeff and Lora discuss SRM’s partnership with Vanderbilt and the process of building a culture that lasts– one brick at a time.
In this episode of As the Drum Turns, Jeff & Lora recap the acquisition of Troy Ready Mix and discuss how energy and persistence are the roots of success.
In this episode of As the Drum Turns, Jeff & Lora discuss Michael Phelps’ broken goggles plan, Kobe Bryant’s practice routine, and how we can adapt and overcome difficult situations.
In this episode of As the Drum Turns, Lora tests Jeff's patriotic song knowledge, then they discuss what it looks like for our team members to take a cradle-to-grave approach to solving problems.
In this episode of As the Drum Turns, Lora is joined by Bryan Gagnier, our Chief Sales Officer, to offer his insights into the development of our sales team and how every team member plays a part in sales.
In this episode of As the Drum Turns, Jeff & Tim discuss how changing your mindset from "got to" to "get to" will change your life and our company.
In this episode of As the Drum Turns, Jeff & Lora discuss what it means for us to be a company built on Christian values and how relentless consistency builds champions.
In this episode of As the Drum Turns, Jeff & Lora begin developing a vision for a fully unified SRM, and how everyone plays a part in serving both internal and external customers.
In this episode of As the Drum Turns, Jeff & Lora dive into Tim Grover's Winning, the mindset behind the 4am jump shot, and the work nobody sees that separates good from great.
In this episode of As the Drum Turns, Jeff & Lora cover a BBQ-fueled trip to Central Texas and what rising diesel prices mean for the company and the economy.
In this episode of As the Drum Turns, Jeff & Lora are joined by TZ to celebrate his retirement by reminiscing on the many memorable stories from the last 39 years.
In this episode of As the Drum Turns, Jeff and Lora discuss how SRM is investing in its people through stronger training, clearer career paths, and new opportunities for growth.
In this episode of As the Drum Turns, Jeff and Tim continue discussing the feedback from the Great Place To Work survey by covering management quality and fairness at SRM.
In this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: PTO & vacation time. They also recap Jeff’s recent trip to New York and New Jersey, highlighting the importance of culture, standards, and work ethic across the business.
In this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: work-life balance & scheduling predictability.
In this episode of As the Drum Turns, Jeff & Lora announce the opening of a new cement terminal in Texas and tackle the topic of pay and income stability.
In this episode of As the Drum Turns, Jeff & Lora begin discussing SRM's recent Great Place To Work certification and what the results of the survey tell us about our company's culture.
In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead and Tim Langelier to discuss what good service means for our cement and aggregate divisions and the importance of picking up the phone every time it rings.
On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.
In this episode of As the Drum Turns, Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.
In this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.
In this episode of As the Drum Turns, Jeff & Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.
In this episode of As the Drum Turns, Jeff & Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers.
In this episode of As the Drum Turns, Jeff & Lora recap the 2026 Leadership Conference in Nashville, Tennessee, discuss this year's main focus of SERVICE and how we reach the root of problems instead of constantly correcting the same issues.
In this episode of As the Drum Turns, Jeff & Lora discuss the excitement of SRM's upcoming leadership conference, provide their Super Bowl predictions, and cover the great returns of doing more than you're asked to do.
In this episode of As the Drum Turns, Jeff & Lora discuss new developments in our training program and how consistency in the way we hire, train, and retain is crucial for longevity.
In this episode of As the Drum Turns, Jeff & Lora talk about the risk and reward of "getting in the arena" and how our company was built by leaving it all on the field every day.
In this episode of As the Drum Turns, Jeff and Lora announce the opening of a new plant in Georgia, named a new GM, and discuss why the way we communicate matters more than the words spoken.
In this episode of As the Drum Turns, Jeff & Lora welcome SRM's 24th state and discuss how operating a business transparently builds trust and loyalty among team members.
In this episode of As the Drum Turns, Jeff & Lora discuss drawing inspiration from Indiana's Coach Cignetti and turning it up in 2026 by putting the right people in the right spots.
In this episode of As the Drum Turns, Jeff & Lora recap 2025 by sharing the major stats and stories from the past year while beginning to cast a vision for the upcoming year.
In this episode of As the Drum Turns, Jeff & Lora discuss the idea that excellence in our work is an overflow of the state of the other aspects of our lives, and how self-improvement starts from within.
In this episode of As the Drum Turns, Jeff & Lora talk about a freezing night pour in Cleveland, Ohio, the small things that added up to cause issues, and showing people what "good" looks like.
In this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.
In this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.
In this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.
On this episode ofAs the Drum Turns, Jeff & Lora welcome Operators JeffClaybrooks and Deion Wade for Team Appreciation Day. They discuss what makes the company's culture thrive and unforgettable moments from their time on the job.
In this episode of As the Drum Turns, Jeff & Tim talk about the damaging effects of weak links, how to manage them, and what to do if you're the weakest link on your team.
In this episode of As the Drum Turns, Jeff & Lora discuss the lean and mean culture of SRM and how our "load-bearing walls" differentiate us in our industry.
In this episode of As the Drum Turns, Jeff and Lora talk about keeping high standards through our company's rapid growth, pushing back against entropy in every aspect of our business, and why decals matter.
In this episode of As the Drum Turns, Jeff & Lora are joined by our VP of Sales, Bryan Gagnier, on site at our Cincinnati Customer Appreciation Golf Tournament to discuss the trajectory of our sales teams across the country.
In this episode of As the Drum Turns, Jeff & Tim discuss what psychology teaches us about the satisfaction of getting things done and the cognitive dissonance created by unfinished tasks.
In this episode of As the Drum Turns, Jeff & Lora discuss the different perspectives of three bricklayers and how the way we view our work can change how we do our work.
In this episode of As the Drum Turns, Jeff & Lora discuss the Family Day finale, and how every team member at SRM can "Do Common Things Uncommonly Well" to elevate our quality and service.
In this episode of As the Drum Turns, Jeff & Lora cover a significant benefit update, upcoming HMC improvements, and what we can learn from the optimistic outlook of a shoe salesman.
In this episode of As the Drum Turns, Jeff & Lora are joined by Middle Tennessee Sales Manager, Tom Zoeller, from the Tennessee Customer Appreciation Golf Tournament to discuss his 47-year career in the concrete industry and how the next generation of SRM salespeople can succeed.
In this episode of As the Drum Turns, Jeff & Lora cover the superpower of brevity and how impactful words and actions can revolutionize the customer experience.
In this episode of As the Drum Turns, Jeff & Lora cover a productive trip to the Dallas/Fort Worth metroplex, how steady improvement wins, and taking pride in every aspect of your work.
In this episode of As the Drum Turns, Jeff & Lora discuss how climbing Mt. Everest involves frequent trips to and from base camp and how we can embrace steady improvement in our business.
The Importance of Consistency
In this episode of As the Drum Turns, Jeff and Lora dive into Jeff's travels this week, including a visit to a new quarry in Cowan, Tennessee. They share a few lighthearted moments (including an unexpected story about chicken bones) and reflect on the importance of delivering a consistent level of service to customers across the country.
In this episode of As the Drum Turns, Jeff and Lora reflect on their recent visit to Cincinnati, sharing key insights about what it truly means to deliver exceptional customer service. They emphasize the importance of consistency, communication, and care at every step of the customer journey.
In this episode of As The Drum Turns, Jeff and Lora talk about Family Day in New Jersey, Jeff’s recent trip to Savannah, and the importance of not procrastinating—instead, bringing a sense of urgency to our work and making every action count.
In this episode of As the Drum Turns, Jeff and Lora talk about why the little things matter and how radical service should drive everything we do.
In this episode of As the Drum Turns, Jeff & Lora discuss the "blitz them" mentality of Coach Williams and how we can adopt that mentality to win every day.
In this episode of As the Drum Turns, Lora is joined by Dale Cathey, Teddy Hazelwood, Danielle Pudvah, Bunny Grazier, Skyler Crews, Lisa Tracy, and Mike Zagula for an insightful conversation highlighting key updates and developments across their SRM departments.
In this episode of As the Drum Turns, we hear about the origin and history of the annual Fourth of July Picnic from Mike, Jeff, and Ryan live from the place where it all began.
In this episode of As the Drum Turns, Jeff & Lora cover a visit to the Abilene mega-site and how the best consultants can be found in trucks and dispatch offices.
In this episode of As the Drum Turns, Jeff is joined by our General Counsel, J.D. Kious to give an overview of our legal department and how everyone can help by communicating and following through.
In this episode of As the Drum Turns, Jeff & Lora cover improvements at HMC, three new GM's, and how being able to explain something shows what you really know.
In this episode of As the Drum Turns, Jeff & Lora cover recruiting efforts, HMC improvements, and how our leaders can take control of their responsibilities by being proactive.
In this episode of As the Drum Turns, Jeff & Lora are joined by Skyler Crews to discuss how SRM is harnessing the power of data and AI to improve systems and processes across our company.
In this episode of As the Drum Turns, Jeff & Lora talk about how rowers find "the swing" and the positive effect of synchronized effort on our teams.
In this episode of As the Drum Turns, Jeff & Lora talk about the weekend at Wild Adventures, a life-saving loader operator, and the importance of controlling the controllable factors.
In this episode of As the Drum Turns, Jeff & Lora discuss the SRM Flywheel and how it helps us visualize our strategy and what we are looking to accomplish.
In this episode of As the Drum Turns, Jeff & Lora are joined by SRM's Director of Training, Andrew Allen, to discuss the development of the department and the improvement being made company-wide.
In this episode of As the Drum Turns, Jeff & Lora recap a recent experience running the Boston Marathon and discuss how similar strategies play a role in both long-distance running and business.
In this episode of As the Drum Turns, Jeff & Lora are joined by one of SRM's first team members and shop manager at Plant 1, Craig Busick, for a lively discussion about forming slabs, fixing trucks, and the red power ranger.
In this episode of As the Drum Turns, Jeff & Lora cover the recent tariffs and the implications they might have on our business.
In this episode of As the Drum Turns, Jeff and Lora reflect on the nearing completion of Jeff’s MBA journey, discuss the importance of consistent improvement, and share insights from touring local companies.
In this episode of As the Drum Turns, Jeff & Lora talk about the traits that set SRM apart from other companies, and how we can use those differences to win.
In this episode of As the Drum Turns, Jeff & Lora cover March Madness, expanding our leadership, and how the simple act of being candid can transform our communication.
In this episode of As the Drum Turns, Jeff & Lora talk about Jeff's night-pour in the loaner truck, two new GM's, and how we maintain our value system as our company grows.
In this episode of As the Drum Turns, Jeff & Lora are joined by Abigail Schultz, the plant manager of our first concrete plant in Smyrna, Tennessee to hear about her experience in the concrete industry.
In this episode of As the Drum Turns, Jeff & Lora cover exciting technological advancements coming soon to SRM and the key differences between normal companies and remarkable companies.
In this episode of As the Drum Turns, Jeff & Lora talk about the joy of winning, the hard work it takes, and how a healthy fear of failure can drive us even further.
In this episode of As the Drum Turns, Jeff & Lora cover some key takeaways from this year's annual Leadership Conference and how we can help create SRM fans in 2025.
In this episode of As the Drum Turns, Jeff & Lora recap Jeff's studies in Mexico City, Jonel Engineering software, and why the U.S. is the best country in the world.
In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead, Ryan Hollingshead, and Ben Brooks to talk about the recent trip to Las Vegas and explain our company's history with the expo.
In this episode of As the Drum Turns, Jeff is joined by Brian Hercules to shed some light on our company's real estate strategy, greenfielding efforts, and upcoming developments.
In this episode of As the Drum Turns, Jeff & Lora are joined by concrete expert and Chief Technical Officer, Mike Zagula, to help explain when, why, and how we use different types of admixtures.
In this episode of As the Drum Turns, Jeff & Lora reveal our 2025 Leadership Conference guest speaker and cover how different companies work to teach their customers.
In this episode of As the Drum Turns, Jeff & Lora outline our 2025 strategy and discuss how winning more days than we lose will help us focus on our mission.
In this episode of As the Drum Turns, Jeff & Lora recap the growth, generosity, and advancement that marked 2024, and look ahead to the upcoming year.
In this very merry episode of As the Drum Turns, Jeff & Lora get into the spirit with some Christmas questions before discussing how we support our sales teams and previewing the new SRM Loyalty Rewards Program.
In this episode of As the Drum Turns, Jeff & Lora recap a big weekend of Christmas parades, improvements in East Tennessee, and the important perspective that comes when our leaders jump in a mixer.
In this episode of As the Drum Turns, Jeff & Lora discuss plant improvements in Georgia, road-tripping, and what our team can do to increase business and create customer loyalty.
In this episode of As the Drum Turns, Jeff & Lora are joined by North Division President, Zach Gallaher, to hear about recent acquisitions and Zach's storied history and unique career path at SRM.
In this episode of As the Drum Turns, Jeff & Lora talk about entering our 22nd state, finishing concrete in Cleveland, and why we have to sand down the surface of our business before painting.
In this episode of As the Drum Turns, Jeff & Lora celebrate Team Appreciation Day and share a few insights from the book, Uncommon Service, and how creating a feeling of ease for our customers keeps them coming back.
In this episode of As the Drum Turns, Jeff & Lora talk about getting out of the office and into the field and how winning is measured in customer interactions, not hours in the office.
In this episode of As the Drum Turns, Jeff & Lora discuss Halloween costumes, Brazilian food, and how different roles and perspectives can strengthen our team.
In this episode of As the Drum Turns, Lora is joined by Chief Human Resource Officer, Beth Smotherman, and Chief Technical Officer, Mike Zagula, to answer some hard-hitting questions and discuss what's new in their departments.
In this episode of As the Drum Turns, Jeff & Lora discuss Missouri Football's "Something to Prove" mentality and what we can learn from it as SRM continues to grow.
In this episode of As the Drum Turns, Jeff & Lora discuss Jeff's mixer mishap and a few of Coach John Wooden's "Promises That Can Bring Happiness."
In this episode of As the Drum Turns, Jeff & Lora discuss the difference between having moments of excellence and creating a culture of excellence.
In this episode of As the Drum Turns, Jeff & Lora discuss the difference between having moments of excellence and creating a culture of excellence.
In this episode of As the Drum Turns, Jeff & Lora discuss pumpkin spice, the Duluth acquisition, and SRM's growth strategy during a slow economy.
In this episode of As the Drum Turns, Jeff & Lora talk about creating space for decision-making, confidence feedback loops, and dealing with used car salesmen.
In this episode of As the Drum Turns, Jeff & Lora discuss college football dynasties and the ways they achieve and maintain long-term success.
In this episode of As the Drum Turns, Jeff & Lora reveal SRM's top secret for success over the last 25 years and how it continues to shape our company's culture today.
In this episode of As the Drum Turns, Jeff and Lora discuss the distinction between goals and strategies, and why excelling in a few areas is more effective than being mediocre in many.
In this episode of As the Drum Turns, Lora is joined by Tommy Bigham and Vince Raburn from the Block Division as they discuss the past, present, and future of block production and sales at SRM.
In this episode of As the Drum Turns, Jeff & Lora talk checkers, making your moves count, and the value of being around people smarter than yourself.
In this episode of As the Drum Turns, Jeff sits down with Division President, Jason Mitchell, to discuss company updates and how to succeed with fast paced growth.
In this episode of As the Drum Turns, Jeff & Lora discuss the Olympics and relate our business with the excellence demonstrated in the games.
In this episode of As the Drum Turns, Jeff & Lora discuss an eventful trip to DFW, an infamous filing cabinet, and the value of candor in the workplace.
In this episode of As the Drum Turns, Jeff & Lora discuss a new concrete plant, career advancement at SRM, and programming an infrastructure for success.
In this episode, SRM's Chief Safety Officer, Samantha Prince joins Lora for a discussion on safety protocol for our team, the vital role of our regional safety officers and future site visits at our plants.
In this episode of As the Drum Turns, Jeff is joined by Jeff Bryant to discuss his role as East Division President and how clear & concise directions can keep leaders out of the weeds.
In this episode of As the Drum Turns, Jeff & Lora discuss Dayforce rollout, sending accurate job-site pins, and the importance of communication during a war.
In this episode of As the Drum Turns, Jeff & Lora discuss road trips, stopping for coffee, and the current challenge that we're facing as a company.
In this episode of As the Drum Turns, Jeff & Lora announce Dayforce updates, offer their best Mike Hollingshead impressions, and discuss the difference between EQ and IQ.
In this episode of As the Drum Turns, Jeff & Lora discuss West Texas, how everyone has a story, and adopting a "we say yes" mentality.
In this episode of As the Drum Turns, Jeff & Lora talk about facing their rollercoaster fears, building a new cement dome, and staying hungry despite success.
In this episode of As the Drum Turns, Jeff & Lora discuss pouring concrete in Brooklyn, a coffee-induced traffic jam, and the benefit of having leaders with their boots on the ground.
In this episode of As the Drum Turns, Jeff and Lora give a recap of their Family Day in Georgia, discuss a sales team member thinking outside the box, and embracing change, even when it's hard.
In this episode of As the Drum Turns, Jeff & Lora talk about their moms, turnip greens, finishing concrete in Kentucky, and becoming a lifelong learner.
In this episode of As the Drum Turns, Jeff & Lora discuss graduations, leadership promotions, and taking ownership of what you do, even if it means picking up trash on the side of the road.
In this episode of As the Drum Turns, Jeff & Lora discuss Jeff's concrete batching experience and how putting the best operators in every truck elevates our service, quality, and efficiency.
In this episode of As the Drum Turns, Jeff and Lora cover the new Panama City property, car rides with Mike, 90's video store carpet, and an (almost) street fight in Mexico.
In this episode of As the Drum Turns, Jeff & Lora continue the production discussion and talk about how making every move count can boost an operator's efficiency.
In this episode of As the Drum Turns, Jeff & Lora discuss the Toyota Production System and how minor changes can make a major impact.
In this episode of As the Drum Turns, Jeff & Lora discuss how everyone has a role on our sales team and the positive impact of taking the word "No" out of our vocabularies.
In this episode of As the Drum Turns, Jeff is joined by Chief Research and Development Officer, Andreas Tselebidis to discuss quality control training, concrete engineering across the world, and the value of being curious.
In this episode of As the Drum Turns, Jeff & Lora recap the HMC Open House and discuss transitioning from leaders who tell people what to do to leaders who convince people what to do.
In this episode of As the Drum Turns, Lora interviews two of our division presidents to hear updates from their regions and discuss their roles.
In this episode of As the Drum Turns, Jeff & Lora discuss yard clean-up, a Middle Tennessee ridealong, and the benefits of keeping strict hiring and training practices.
In this episode of As the Drum Turns, Jeff flips the script and interviews Chief Marketing Officer, Lora Smith. They cover growing up in Walter Hill, inner-city social work, and how a coffee meeting turned into an unexpected career.
In this episode of As the Drum Turns, Jeff & Lora recap the 2024 SRM Leadership Conference, unwrap a few of Scott Hamilton's takeaways, and announce some Super Bowl Challenge winners.
In this episode of As the Drum Turns, Jeff & Lora place their Super Bowl bets and talk about common issues slowing down production and a couple simple solutions to keep things moving.
In this episode of As the Drum Turns, Jeff & Lora discuss The World of Concrete, doubling down on safety, and the importance of looking forward more than you look back.
In this episode of As the Drum Turns, Jeff & Lora are joined by Hollingshead Cement General Manager, Ben Endsley. From wrapping gifts at J.C. Penney to growing a global cement business, Ben's career is a testament to his vision and leadership ability.
In this episode of As the Drum Turns, Jeff & Lora talk about snow in the Southeast, the difference between knowledge and application, and why only knowing the playbook doesn't win championships.
In this episode of As the Drum Turns, Jeff & Lora discuss the end of a dynasty, the undervalued skill of being tough-minded, and how we can all benefit from practicing a little more perseverance.
In this episode of As the Drum Turns, Jeff & Lora share their personal New Year Resolutions along with some wisdom and encouragement for our company to take into 2024.
In this special 200th episode of As the Drum Turns, Jeff & Lora recap a very eventful 2023 and announce the theme for this year's leadership conference.
In this episode of As The Drum Turns Jeff excels in Christmas trivia, welcomes new team members in Northern Ohio, announces new leadership roles, and shares a cautionary tale of a hoodwinked emperor.
In this episode of As The Drum Turns, Jeff & Lora announce two new acquisitions, discuss a loader mishap at a plant and a recent customer service experience revolving around a chicken pot-pie.
In this episode of As The Drum Turns, Jeff & Lora discuss Christmas festivities and SRM Holiday happenings. Jeff announces new Texas Team roles and the mindset of "getting mad at it."
In this episode of As The Drum Turns, Jeff & Lora discuss the upcoming Christmas Season, our 2024 Leadership Conference guest speaker, and how our attitudes affect how we lead.
In this episode of As the Drum Turns, Jeff & Lora share what they're thankful for, answer a couple of Questions from the Field, and tell a few stories from Texas during this week's acquisition.
In this episode of As the Drum Turns, Jeff & Lora discuss Team Appreciation Day, a new 401K benefit, and how our greatest mistakes can teach us the most important lessons.
In this episode of As the Drum Turns, Jeff & Lora discuss Veterans Day, a Patriotic Employer Award, Team Appreciation Day, and a soon-to-close acquisition.
In this episode of As the Drum Turns, Jeff rejoins Lora to discuss diecast mixer trucks, acquisition attrition, and figuring out what we're anchored to when the storm gets rough.
In this episode of As the Drum Turns, Lora is joined by not one, not two, but FIVE guests as they share their most memorable Halloween costumes and offer quick updates from their departments.
In this episode of As the Drum Turns, Jeff & Lora talk about 401k withdrawals, the unique Savannah, GA market, and what the rise of Hush Puppies shoes teaches us about creating a contagious culture of success.
In this episode of As the Drum Turns, Jeff & Lora discuss the upcoming Team Appreciation Day, the pros & cons of starting a CDL school, and the value in being a "Learn It All"
In this episode of As the Drum Turns, Jeff & Lora discuss why even the best teams have to focus on blocking & tackling to be successful.
In this episode of As the Drum Turns, Jeff & Lora cover some questions from the field and what it takes to keep our customers coming back in an increasingly competitive marketplace.
In this episode of As the Drum Turns, Jeff & Lora cover the final Family Day of the year, the new Ocala Block plant, and the impact that 'pushing the reset button' can have.
In this episode of As the Drum Turns, Jeff & Lora discuss the HMC expansion, earning a promotion, and the difference between companies that seek evolution and those that seek revolution.
In this episode of As the Drum Turns, Jeff & Lora share stories from Suburban Materials, recap the TN Customer Appreciation Golf Tournament, and answer several listener-submitted questions.
In this episode of As the Drum Turns, Jeff & Lora talk about the start of football season, Hurricane Idalia, and how a flywheel relates to maintaining a best-in-class culture.
In this episode of As the Drum Turns, Jeff & Lora recap Kentucky Kingdom, explain a new timeclock procedure, and discuss what it means for a company to have a soul, and how we can fight to keep ours.
In this episode of As the Drum Turns, Jeff & Lora discuss an Ohio acquisition, a benefits update, and what the phrase "a house divided cannot stand" means for SRM.
In this episode of As the Drum Turns, Jeff & Lora discuss the shortcomings and slow-goings of striving to be the best version of ourselves every day.
In this episode of As the Drum Turns, Jeff & Lora dive into the customer service case study of Chick-fil-A, how they turn a chicken sandwich into an experience, and how we can do the same with concrete.
In this episode of As the Drum Turns, Jeff & Lora are joined by a special guest to discuss Elitch Gardens, uniform ordering, and how a clear vision of what we want to accomplish will drive for decades to come.
In this episode of As the Drum Turns, Jeff & Lora discuss the uniform roll-out, the Area Fleet Manager meeting, and a couple of noteworthy reviews. Then Jeff offers some perspective on the success of SRM Concrete and where we go from here.
In this episode of As the Drum Turns, Jeff & Lora discuss making decisions with conviction, how to handle being told "no", and the power of knowing what we believe.
In this episode of As the Drum Turns, Jeff & Lora discuss weather mishaps at the annual Fourth of July Picnic, a recent acquisition, and the big-picture vision required to lead an organization, a region, or even a small team.
In this episode of As the Drum Turns, Jeff & Lora talk about Detroit baseball, the upcoming Fourth of July Party, and how reserved parking signs and titles can create a me-centric culture.
In this episode of As the Drum Turns, Jeff & Lora recap a busy week with our Northeast Family Day and a Houston-area acquisition. Then, Jeff speaks about confrontation best-practices and the difference between "chief checkers" and "chief doers"
In this episode of As the Drum Turns, to celebrate Father's Day, Jeff & Lora are joined by Mike Hollingshead as they discuss Mike's childhood lawn-mowing business and overcoming obstacles in life.
In this episode of As the Drum Turns, Jeff & Lora discuss the Blue Angels, the Indianapolis team, and the difference between quality markets and quality managers.
In this episode of As the Drum Turns, Jeff & Lora discuss the Liberty Redi Mix acquisition, some Uniform FAQs, and taking full advantage of the wisdom of our most experienced.
In this episode of As the Drum Turns, Jeff & Lora discuss the first SRM Family Event of the summer, some (almost) lost luggage, and the remarkable improvement of the Northeast region.
In this episode of As the Drum Turns, Jeff & Lora discuss a t-shirt design contest winner, the passion of a sailboat captain in Rhode Island, and how a team member overcame a vicious raccoon attack.
In this episode of As the Drum Turns, Jeff & Lora discuss the Customer Appreciation Fishing Tournament, an award at HMC, and the importance of winning every day.
In this episode of As the Drum Turns, Jeff & Lora discuss Teacher Appreciation Day, Construction Safety Week, and how the Savannah team is moving from surviving to thriving amidst a rapidly changing market.
In this episode of As the Drum Turns, Jeff & Lora discuss the new Nashville Cement Terminal and the dynamic between following rules and making decisions.
In this episode of As the Drum Turns, Jeff & Lora discuss a new group of team members, a new concrete plant, and having a "find a way" mentality.
In this episode of As the Drum Turns,Jeff & Lora discuss the heroic actions of mixer operators, Jeff's love for pouring concrete, and pitching 100mph every time we step on the mound.
In this episode of As the Drum Turns, Jeff & Lora discuss Easter, a new acquisition, and getting back to the grit & grind identity that built SRM.
In this episode of As the Drum Turns, Jeff & Lora discuss a trip to Colorado, why company pride matters, and how we can win by being proactive and going to find the work.
In this episode of As the Drum Turns, Jeff & Lora discuss the newest position at SRM, the Ready Mix Instructor, and what it takes for operators to fill this new role.
In this episode of As the Drum Turns, Jeff & Lora discuss the Special Kids Race, our new team in Alabama, evaluations FAQs, and the importance of service.
In this episode of As the Drum Turns, Jeff & Lora discuss Women in Construction Week, Jeff's first load of concrete in New York, March Madness, and how good and bad habits influence our lives.
In this episode of As the Drum Turns, Jeff & Lora discuss the upcoming Family Day T-Shirt Design Contest and Coach Wooden's 8 Rules for Success.
In this episode of As the Drum Turns, Jeff & Lora discuss the new uniforms and how every team member plays a role in selling concrete.
In this episode of As the Drum Turns, Jeff & Lora recap this week's Leadership Conference.
In this episode of As the Drum Turns, Jeff & Lora are joined by one of SRM's first Mixer Operators, Direk Todd, to talk about our 5th Principle. Our hosts discuss what defines a Go-Getter and how can we all adopt a Go-Getter attitude.
In this episode of As the Drum Turns, Jeff & Lora discuss the fourth of our 5 Principles: Cleanliness. Why is it important? What can we do to help? Tune in to this episode to find out.
In this episode of As the Drum Turns, Jeff & Lora discuss The World of Concrete in Las Vegas, the upcoming Leadership Conference, and the third of our 5 Principles: Kindness.
In this episode of As the Drum Turns, Jeff & Tim are joined by Chief Technical Officer, Mike Zagula to discuss the second of our Five Principles: Quality, and how every single team member plays a role.
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In this episode of As the Drum Turns, Jeff and Lora are joined by our Director of Safety, Jim Morrison as we cover the first of SRM's Five Principles: Safety.
In this episode of As the Drum Turns, Jeff & Lora discuss Jeff's new year goals, several internal promotions, and how things happen FOR us, not to us.
In this episode of As the Drum Turns, Jeff & Lora ring in the new year by reminiscing on a few of their favorite memories and moments from 2022 ranging from acquisitions and the Home Office to elevator turkey calls and questionable parking places.
In this very merry episode of As the Drum Turns, Jeff & Lora discuss Christmas, great food in the Northeast, and how having a growth mindset often means letting go of control.
If you bought a new SUV, would you just let it sit in the garage for 6 months? In this episode of As the Drum Turns, Jeff & Lora discuss putting our assets to use. Whether it's a new piece of equipment or new computer software, we need to put everything to use.
In this episode of As the Drum Turns, it's beginning to look a lot like Christmas as Jeff & Lora discuss Christmas parades and ringing bells with the Salvation Army. Then our hosts discuss the importance of providing our customers with "white glove service."
In this episode of As the Drum Turns, Jeff & Lora discuss the busy week following the recent acquisition, a few new leaders in the Northeast, and how we can all finish the year strong.
In this episode of As the Drum Turns, Jeff & Lora recap the acquisition of U.S Concrete Atlantic in New York, New Jersey, and Pennsylvania. Join the conversation as we welcome over 600 new team members!
Tune in to this special "Team Member Appreciation Day" episode of As the Drum Turns to hear about our brand new PTO policy and the grand opening of the Concrete Christian Academy.
In this episode of As the Drum Turns, Jeff & Lora discuss Veterans Day, a few recent promotions, and why SRM values the advancement of our team members.
In this episode of As the Drum Turns, Jeff & Lora discuss pumpkins, Halloween costumes, and finishing the year strong despite the challenges we continue to face.
In this episode of As the Drum Turns, Jeff & Lora are joined by Mike Zagula, our Chief Technical Officer. Mike brings a high level of expertise to the conversation as our hosts discuss a variety of topics on the more technical side of the ready-mix industry.
In this episode of As The Drum Turns, Jeff and Lora celebrate the end of a losing streak, discuss the hard work of our Colorado Team Members, and our future game plan.
In this episode of As the Drum Turns, Jeff and Lora discuss a newly created department and the benefits of "sharpening the saw" from The 7 Habits of Highly Effective People.
In this episode of As the Drum Turns, Jeff & Lora discuss Southwest Florida's hurricane recovery efforts, a big job in Savannah, and how adopting the right synergy can transform our plants, offices, and company.
In this episode of As the Drum Turns, Jeff and Lora discuss Huddy's Aggregate, Hurricane Ian, Lora's jump shot, and the 5th Habit from The 7 Habits of Highly Effective People.
In this episode of As the Drum Turns, Jeff and Lora recap Jeff's crushing defeat at the Top Gun Night Run, we welcome aboard Wells Hauling in Savannah, and our hosts discuss the costs and benefits of seeking win-win solutions.
In this episode of As the Drum Turns, Jeff & Lora recap the trip to Texas, new engine testing, and the 4th Habit of Highly Effective People.
Live from Pine Creek Golf Club in Mount Juliet, Tennessee, it's As the Drum Turns! In this episode, Jeff & Lora talk golf, a few leadership updates, and the difference between producers and managers.
In this episode of As the Drum Turns, Jeff & Lora recap a few topics from the Tennessee plant manager meeting, and they dig into the third habit of highly effective people: putting first things first.
In this episode of As the Drum Turns, the Hollingsheads head to Houston, there's a new sheriff in town in Central Texas, and Jeff spreads rumors about some upcoming benefit improvements. Then, our hosts discuss why it's important to stay true to our principles.
In this episode of As the Drum Turns, Jeff & Lora give a few cement shortage shoutouts and discuss the opening of SRM Field. Then they dive into the second habit from 7 Habits of Highly Effective People.
In this episode of As the Drum Turns, Jeff & Lora discuss Jeff's trip to North Georgia, a great customer review in Indiana, and the first habit of highly effective people: being proactive.
In this episode of As the Drum Turns, Jeff & Lora finish some concrete, celebrate HMC's birthday, and share their bad habits and how our bad habits at work effect the big picture.
In this episode of As the Drum Turns, Jeff & Lora continue chapter one of The 7 Habits of Highly Effective Peopleby discussing how our paradigms impact the way we live and work.
In this episode of As the Drum Turns, Jeff & Lora discuss an operator's smart decision, right-sizing, and growing from the inside-out from chapter 1 of The 7 Habits of Highly Effective People.
In this episode of As the Drum Turns, Jeff & Lora discuss some exciting leadership changes in the Savannah market, and Lora joins a finishing crew. Then Jeff continues the discussion about the importance of service in 2022.
In this episode of As the Drum Turns, Jeff & Lora recap a busy Fourth of July weekend, a trip to Dallas, and a few leadership changes. Then, Jeff explains what happens when we invest in our relationships with our coworkers.
In this episode of As the Drum Turns, Jeff & Lora discuss the upcoming Fourth of July party, a hero among us, and the importance of creating value for our customers even if it means running through a forest with gasoline on your underwear.
In this episode of As the Drum Turns, Jeff & Lora recap the Detroit Tigers game and Jeff's trip to Colorado. Then we hear about the importance of appreciating, recognizing, and encouraging both our team members and our customers.
In this episode of As the Drum Turns, Jeff & Lora discuss Father's Day and upcoming Family Day events. Then the hosts have a conversation about the state of the service industry in a post-COVID world and how SRM can rise above the lowered expectations.
In this episode of As the Drum Turns, Jeff & Lora discuss Magic Springs, upcoming events, and a new team member announcement. Then, after drawing inspiration from Top Gun, Jeff explains what a Maverick is and how SRM strives to be one.
In this episode of As the Drum Turns, Jeff & Lora discuss the new St. Cloud plant, the upcoming family day at Magic Springs, and a few safety reminders. Then Jeff explains why it's vital to treat our vendors with respect.
In this episode of As the Drum Turns, Jeff & Lora recap Saturday's event at Wild Adventures, Jeff's time spent at HMC, and the season of graduation. Then Jeff speaks about enjoying the journey more than the destination.
In this episode of As the Drum Turns, Jeff rejoins Lora to discuss the Young Trucking acquisition, upcoming Family Day Events, and SRM's strategy for powering through this challenging time.
In this episode of As the Drum Turns, Lora dives into the world of human resources with Beth Smotherman and Maria Duggin to answer some of HR's most frequently asked questions.
In this episode of As the Drum Turns, Jeff & Lora discuss Fort Myers, the new GM in the East Tennessee market, loader maintenance, and a Go-Getter Award update. Then the hosts wrap up the final chapter of Love Works by talking about the importance of being content.
In this episode of As the Drum Turns, Jeff & Lora announce April's Go-Getter Award winner, dates for this summer's Family Day Events, and the East Division President. Then after a shoutout to Tanker Operators, the hosts discuss ways love can be tested at work.
In this episode of As the Drum Turns, Jeff and Lora discuss Earth Day, Jeff's first trip to Wyoming, and the difference between 'being' and 'doing.'
In this episode of As the Drum Turns, Jeff & Lora discuss a number of topics including the acquisition of Titan Ready Mix, overcoming the recent technical issues, and the importance of forgiveness from chapter 8 of Love Works by Joel Manby.
In this episode of As the Drum Turns, Jeff & Lora discuss the newly created "Go-Getter Award", the Good Scout Banquet, and the costs and benefits of telling the truth.
In this episode of As the Drum Turns, Jeff & Lora recap the Grand Opening, explain the acquisition process, and discuss some of the benefits of being unselfish.
In this episode of As the Drum Turns, acquisition season is in full swing! Jeff & Lora welcome new SRM team members from 4 different states and 3 different time zones. Then we learn about some recent community engagement and the importance of trusting each other.
In this episode of As the Drum Turns, Jeff & Lora discuss what happens when you jump on an elevator, a Division President update, a recent acquisition, and the virtue we should all have when interacting with customers and one another.
In this episode of As the Drum Turns, Jeff & Lora talk about Women in Construction Week, Pyles Transport, our new Amish friends, and chapter 3 from Love Works by Joel Manby.
Live from 1000 Hollingshead Circle, it's As the Drum Turns! Jeff & Lora talk about the new office excitement, Allstate Ready Mix, March Madness, and Jedi Masters from chapter 2 of Love Works by Joel Manby.
In this episode of As the Drum Turns, Jeff & Lora discuss moving into the new Home Office, getting stuck in Texas, and chapter one from Love Works by Joel Manby.
In this episode of As the Drum Turns, Jeff & Lora recap the Leadership Week. Then hear about the "White T-Shirt Mentality", and Jeff drinks coffee from a firehose.
Broadcasting LIVE from the 2022 Leadership Conference, it's As the Drum Turns! Jeff & Lora talk with keynote speaker, Joel Manby, about his experience as the CEO of multiple companies and his book, Love Works.
In this episode of As the Drum Turns, Jeff & Lora announce some awesome new benefit changes, name the new Director of Recruiting, and wrap up the final chapter of Winning by Jack Welch.
In this episode of As the Drum Turns, Jeff & Lora celebrate their 100th podcast by hosting a "call-in" show. After a few short announcements, we hear Jeff's candid answers to several calls from our loyal listeners.
In this episode of As the Drum Turns, Jeff & Tim talk accounting, bad weather, and couple good customer reviews. Then they discuss the challenges of achieving "work-life balance" in the concrete industry.
In this episode of As the Drum Turns, Jeff & Lora prepare for World of Concrete and the Leadership Conference. Then they discuss the complex relationship between a boss and their team.
In the first episode of the new year, Jeff and Lora share their new year goals, we hear about some exciting new promotions, and Jeff casts vision for SRM in 2022.
In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead, Ryan Hollingshead, and Dale Cathey to recap some of the important milestones for SRM Materials in 2021. Plus, Mike offers a bit of Mixer Operator encouragement.
In this very merry episode of As the Drum Turns, Jeff's Batmobile dreams are crushed, our team gives a helping hand to those in need, and we recognize the hard work of several seasoned SRM Team Members.
In this episode of As the Drum Turns, Jeff gets bear-hugged, the 2022 Leadership Conference speaker is announced, and we learn about the importance of creating 'sticky customers'.
In this episode of As the Drum Turns, Jeff & Lora discuss 'hiring internally'. How does someone get promoted at SRM? And how is SRM creating more opportunities for promotions? Then we learn about acquisition strategy and the systems we have in place to make tough transitions seamless.
On this episode of As the Drum Turns, Jeff shouts out our Michigan and Tennessee teams for lending a helping hand in Tallahassee. Then, we hear about some famous SRM 'Bell Ringers' and learn about Organic Growth. What is Organic Growth? And how do we achieve it?
In this episode of As the Drum Turns, Jeff and Lora chat about Community Partner projects, announce organizational changes within our Team, and how we can be better stewards of our resources.
On this episode of As the Drum Turns, Jeff & Lora are joined by not one, not two, but THREE special guests! We get an update on the recent growth from (almost) every division of SRM. You don't want to miss this one!
On this episode of As the Drum Turns, Jeff & Lora kick off Team Appreciation Day by thanking and recognizing the hard work of our team. Then Jeff announces a pair of exciting promotions and explains 'The SRM Strategy' from chapter 11 of Winning by Jack Welch.
In this episode of As the Drum Turns, Jeff & Lora set high expectations for Employee Appreciation Day and talk crisis management at SRM. How do we react to, plan for, and learn from different kinds of crises?
In this episode of As the Drum Turns, Jeff & Lora discuss coffee, pumpkin contest winners, and a heroic tanker operator. Then they discuss slow walkers and making changes from chapter 9 from Winning by Jack Welch.
On this week's As the Drum Turns podcast, we get updates on new babies and a wedding. Jeff and Lora talk about on the job safety. They discuss the chapter in Jack Welch's book Winning about the best way to communicate when an employer and employee need to part ways.
In this episode, Jeff & Lora give updates on travels, prospective areas in the Northeast, and the importance of HR at SRM.
Listen in as we welcome another Middle Tennessee Company, congratulate our HMC Team and discuss topics with our special guest, Chris Ross, SRM Fleet Manager.
On this episode of As The Drum Turns, Jeff and Lora recap their time with our Texas family at Six Flags, offer a few safety tips, and give a shoutout to James from Augusta, GA. Then they discuss hiring great people from chapter 6 of Winning by Jack Welch. Make sure to stay until the end to hear from a surprise guest!
On this episode of As The Drum Turns, Jeff & Lora look forward to spending some time in DFW this weekend and Jeff hints at some new acquisitions. Then they discuss leadership from chapter 5 of Winning by Jack Welch.
On this episode of As The Drum Turns, Jeff and Lora talk about Detroit baseball, turning wrenches in DFW, and a new acquisition. Then we dive in to chapter 4 of Winning by Jack Welch and how we are striving make every voice heard.
What is the 20-70-10 rule? How is it relevant at SRM? How do we differentiate? Jeff & Lora answer all of these questions and more on today's episode!
On this episode of As The Drum Turns, Jeff & Lora talk candidly about candor. They discuss SRM's culture of candor, channels of communication, freshman year at SRM, and more. Join the conversation!
In this episode of As the Drum Turns, Jeff chats about the Arkansas Family Picnic and provides updates on our Florida plants. After Jeff updates us on his travels, we dive into a discussion of chapter 1 from Winning by Jack Welch.
In this episode of As The Drum Turns, Jeff answers questions from our SRM Team Members. We hear about the new truck design process, acquisition plans, and the future of SRM. Jeff also weighs in on a hotly debated topic: the greatest Hickory Grove dispatcher of all time.
In this episode of As The Drum Turns, Jeff is back! He offers several updates on Hollingshead Mixer Company. Then Jeff & Lora discuss the final chapters from Think Again by Adam Grant. They talk about changing the way you've always done things and why being passionate is better than being passive.
On this episode of As The Drum Turns, Lora is joined by Tim Langelier & Dale Cathey. Tim is the GM of Hollingshead Cement, the cement division of SRM, and Dale is the GM of SRM Materials, our aggregate division. These two offer us some great wisdom and insight into two lesser known aspects of the business.
On this episode of As The Drum Turns, Jeff updates Lora on his travels, including the new mixer company and an emergency landing. We hear about Chip Nelsen's good deed, and we remember the life of Esmerelda (Molly) Sabedra. Then Jeff & Lora discuss chapters 8 & 9 from the book Think Again by Adam Grant.
Following a brief guest appearance by Emily Hollingshead, Jeff and Lora talk fishing with kids, GM updates, team announcements, a new acquisition, and chapters 6 & 7 from Think Again by Adam Grant.
Jeff & Lora talk bird rescue, leadership changes, truck care, and chapter 5 from Think Again by Adam Grant.
Jeff and Lora talk fireworks, Michigan plants, upcoming family events, and how to handle conflict from chapter 4 of Think Again by Adam Grant.
Jeff & Lora discuss the SRM Mobile division, a few GM promotions, the Saturday bonus program, and the difficult practice of being wrong from chapter 3 of Think Again by Adam Grant.
In this episode of As the Drum Turns, Jeff & Lora release a couple of exciting staff changes as well as GM promotions. In part two, they discuss the two types of confidence from chapter 2 of Think Again by Adam Grant.