The Good Leadership Podcast: Recent Episodes
Charles Good
Join us and learn from thought leaders in the field of Management as they discuss their research and identify ways you can incorporate it to take your learning and development to the next level.
In this episode of đ§đ”đČ đđŒđŒđ± đđČđźđ±đČđżđđ”đ¶đœ đŁđŒđ±đ°đźđđ, Charles Good engages with Burns & McDonnellâs Jim Facinelli (Head of L&D) and Tyler Kerkmann (Talent Development Strategist), and discusses unpack how an ESOP culture powers one of the industryâs most respected leadership pipelines across 70+ offices.
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00:00 Introduction to Employee Ownership and Leadership Development
01:06 Backgrounds of Jim and Tyler
04:43 The Employee Ownership Model at Burns and McDonald
06:38 Creating a Culture of Care and Retention
09:07 Intentional Leadership Development Strategies
11:08 Balancing Structure and Culture in Leadership Training
15:47 Identifying Leadership Development Priorities
19:47 Leveraging Employee Ownership for Recruitment and Retention
20:21 Partnering for Leadership Development
22:51 Attracting and Retaining Talent in Engineering
26:39 The Role of IMS in Leadership Development
29:51 Innovative Leadership Initiatives at Burns & McDonald
37:10 Advice for Strengthening Leadership Development Programs
41:02 Key Insights and Takeaways
Today, we are once again joined by Keith Ferrazzi.
Keith Ferrazzi is a bestselling author and relationship-building expert whose book "Never Eat Alone" has transformed how millions of professionals approach networking. He went from being the son of a Pennsylvania steelworker to becoming the youngest CMO at Starwood Hotels and CEO of Yaya Media, attributing much of his success to authentic relationship building. As founder and CEO of Ferrazzi Greenlight, he now coaches Fortune 100 executive teams and governments on high-performance team dynamics. His latest work focuses on transforming traditional leadership models into collaborative "teamship" approaches that drive extraordinary performance.
In this continuation of our conversation, Keith shares insights from 25 years of research on high-performing teams. He reveals why traditional hub-and-spoke leadership is failing modern teams and introduces the concept of "teamship"âa fundamental shift from individual heroics to collective performance. Keith provides practical frameworks for building psychological safety, implementing peer-to-peer accountability, and creating cultures where candor and challenge become competitive advantages.
Key topics include:
-Why most teams are mediocre and the fundamental shift from leadership to teamship
-Moving from hub-and-spoke models to co-elevation and collective performance
-Renegotiating social contracts to embrace challenging dialogue and mutual support
-The shift from conflict avoidance to candor through stress testing and candor breaks
-Why breakout conversations of three dramatically increase engagement and participation
-Building both bonding and challenging relationships for high-performing teams
-The three-layer model: relational foundation, challenge layer, and 21st century collaboration
-Implementing peer-to-peer accountability alongside traditional top-down approaches
-Building collective resilience through energy check-ins and purposeful connection
-Using Agile sprints and stress testing frameworks for rapid learning and feedback
-Overcoming AI adoption fears and redefining roles for innovation and transformation
-Why AI is a relationship, not just a tool, and how to partner with it effectively
-Creating a teamship social contract as a roadmap for extraordinary performance
Whether you're leading a team, working to improve collaboration, or seeking to build a culture of mutual accountability and support, Keith's research-backed frameworks provide practical tools for moving beyond traditional leadership models to create teams that elevate each other to levels none could reach alone.
Keith Ferrazzi's Books: https://www.keithferrazzi.com/books
Keith's Online Community: https://www.connectedsuccess.com/beyond-connections-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:00) The Fundamental Shift from Leadership to Teamship
(04:00) Renegotiating Social Contracts for Co-Elevation
(06:00) The Shift from Conflict Avoidance to Candor
(07:00) The Power of Breakout Conversations and Small Groups
(09:00) Building Both Bonding and Challenging Relationships
(12:00) Implementing Peer-to-Peer Accountability Models
(15:00) Building Collective Resilience in Turbulent Times
(16:00) Using Agile Methods and Stress Testing for Feedback
(18:00) Overcoming AI Adoption Fears and Partnering with Technology
(22:00) Creating Your Team's Social Contract for Extraordinary Performance
(23:30) Conclusion
Today, we are joined by Dr. Daniel Willingham.Dr. Daniel T. Willingham is a Professor of Psychology at the University of Virginia, known for his work applying cognitive psychology to K-16 education. He earned his B.A. from Duke University and his Ph.D. in Cognitive Psychology from Harvard University. Initially, his research focused on the brain basis of learning and memory, but he later shifted his focus to the practical applications of cognitive science in education. He is the author of several books, including Why Don't Students Like School?, When Can You Trust the Experts?, and The Reading Mind.In this continuation of our conversation, we explore the practical applications of cognitive science for learning and development. Dr. Willingham breaks down complex concepts around knowledge, intelligence, expertise, and practice while challenging common misconceptions about how we learn. From understanding what IQ really measures to debunking the myth of general critical thinking skills, he provides evidence-based insights that reshape how we should approach learning both in educational settings and professional development.Key topics include:-Why background knowledge is essential for retaining new information and understanding context -The relationship between knowledge and skills and why they cannot be separated -How chunking works and why experts see patterns that novices cannot recognize -The two components of IQ: fluid intelligence (working memory) vs crystallized intelligence (knowledge) -Why IQ can be changed and what it actually measures versus what people think it measures -The progression from rote to shallow to deep knowledge and when each is appropriate -How experts organize knowledge differently than novices, not just know more -Why knowledge transfer is so difficult and domain-specific, even within similar contexts -Whether critical thinking can be taught and the limitations of general thinking skills -The essential role of practice in learning and why there are no shortcuts to proficiency -Deliberate practice principles and how to identify weaknesses to improve systematically -Three forces that shape learning mindset: social comparisons, friendships, and family values -Why adults need to shift from grades-based to application-based measures of success -The challenges and opportunities AI presents for effective learning strategiesWhether you're designing training programs, teaching others, or working to improve your own learning, Dr. Willingham's research-backed insights challenge popular but ineffective approaches and provide a clearer understanding of how learning actually works.Dr. Daniel Willingham's Books: danielwillingham.com/booksDr. Willingham's Website: danielwillingham.com-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:40) Why Background Knowledge Helps Retain New Information (06:00) Chunking and How Experts Organize Knowledge Differently(08:00) The Two Components of IQ and Why It Can Be Changed (12:00) From Rote to Shallow to Deep Knowledge(15:00) Why Knowledge Transfer Is So Difficult and Domain-Specific (20:00) Can Critical Thinking Be Taught as a General Skill? (23:00) The Essential Role of Practice and Deliberate Practice Principles (25:00) Three Forces That Shape Learning Mindset Beyond Grades (29:00) Conclusion#CharlesGood #DanWillingham #TheGoodLeadershipPodcast #CognitiveScience #BackgroundKnowledge #IQMyths #DeepKnowledge #KnowledgeTransfer #CriticalThinking #DeliberatePractice #LearningMindset #ExpertiseBuilding #WorkingMemory #EducationalPsychology #AdultLearning
Today, we are joined by Keith Ferrazzi.
Growing up in western Pennsylvania in the 1970s, Keith would hear his father talk about practices going on at the steel mill where he worked, his manager telling him to slow down because he was making the boss look bad as he was outworking his peers. His father eventually became unemployed. The steel industry crash was in full effect in Pittsburgh and across the Rust Belt. Meanwhile, Japanese factories were adopting practices to drive efficiencies and deliver higher-quality products. Watching his parents take any job available to make ends meet led to Keithâs mission of helping teams collaborate effectively to achieve exceptional results.
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Following his graduation from Yale, Keith went to work for a manufacturing company that was utilizing practices such as Total Quality Management, created by academics to expect more from frontline teams. After graduating from Harvard Business School, Keith joined Deloitte, where he became the youngest person to be elected partner and the global CMO at lightning speed. This experience prompted him to write his first book, âNever Eat Alone,â a story of how to radically accelerate success through better relationship management. This was the beginning of his lifelong calling and research into what makes teams high-performing and successful. Keith committed to founding his own research institute and coaching firm to inquire into and explore the practices of teamship. Today, he makes it his mission to evangelize that the worldâs best teams donât win because of leadership alone. They win largely because of their teamship.
In this conversation, Keith shares the core principles that made him one of the world's most respected voices on professional relationships. He reveals personal stories from his journey and provides practical frameworks for building meaningful connections that go beyond traditional networking approaches.
Key topics include:
- Generosity as the foundation of networking
- âBuild before you need itâ and Relationship Action Planning
- Isolationânot talentâas the biggest career blocker
- Authentic networking strategies for introverts
- âNever Eat Aloneâ and everyday opportunities
- Balancing prep with authentic interactions
- Relationship scoring and smart follow-up
- Building brand through thought leadership
- How digital tools reshape networking
Whether you're looking to expand your professional network, overcome networking anxiety, or transform your approach to career advancement, Keith's insights provide a practical roadmap for authentic relationship building that creates lasting value for everyone involved.
Keith Ferrazzi's Book: âNever Eat Aloneâ https://www.amazon.com/Never-Eat-Alone-Expanded-Updated-ebook/dp/B00H6JBFOS?
Keith's Website: https://www.keithferrazzi.com/
Keithâs Online Community: https://www.connectedsuccess.com/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Keith's Journey from Steelworker's Son to Business Success
(03:00) Technique: Generosity as the Currency of Authentic Networking
(06:00) Tip: The "Build Before You Need It" Principle and Relationship Action Planning
(08:00) Tool: Overcoming Networking Awkwardness with Systematic Processes
(10:00) Technique: The "Never Eat Alone" Philosophy in Practice
(12:00) Tip: Strategic Preparation vs. Authentic Connection Balance
(15:00) Tool: The Relationship Quality Scoring System (0-5)
(17:00) Technique: Follow-Up Strategies and Personal CRM Systems
(19:00) Tip: Building Personal Brand Through Thought Leadership
(20:00) Tool: Digital Age Networking and Modern Relationship Building
(21:03) Conclusion
CharlesGood #KeithFerrazzi #TheGoodLeadershipPodcast #NeverEatAlone #AuthenticNetworking #RelationshipBuilding #GenerosityFirst
Today, we are joined by Dr. Henry Roediger and Dr. Mark McDaniel.
Henry L. Roediger III is one of the worldâs foremost experts on human memory and learning. Currently a distinguished professor at Washington University in St. Louis, Roediger has spent his career unlocking the mysteries of how we rememberâand forgetâwhat matters most. His pioneering experiments have revealed the surprising power of retrieval practice, the perils of false memories, and the counterintuitive strategies that lead to lasting learning. He is the co-author of the bestselling book Make It Stick: The Science of Successful Learning, which has transformed classrooms and workplaces worldwide. Known both for his experimental rigor and his gift for making science practical, Roedigerâs insights help learners and leaders everywhere confidently apply what science now knows about how memory really works.
Mark A. McDaniel is a leading authority on how people learn, age, and remember to act on their intentions. A professor of psychological and brain sciences at Washington University in St. Louis, McDanielâs research has deepened our understanding of prospective memory, cognitive aging, and the real-world factors that helpâor hinderâlasting knowledge. As co-author of Make It Stick, he brings evidence-based, classroom-tested recommendations to students, teachers, and organizations alike. McDaniel is celebrated not only for his breakthrough research, but also for his ability to translate science into actionable strategiesâempowering learners to overcome distractions, boost recall, and build habits that stick for a lifetime.
In this continuation of our conversation, we dive deep into practical strategies for transforming how teams and individuals actually remember, act and perform. The doctors share evidence-based techniques for conquering cramming, building actionable cues, and using interleaving, elaboration and reflection to make knowledge truly stick.
Key topics include:
- Optimal spacing intervals for retrieval practice and how to calibrate forgetting for maximum retention
- Prospective memory and creating environmental cues for remembering future intentions
- Real-world applications in sports, medical training, and business environments
- The difference between rule learners and example learners in developing expertise
- The curse of knowledge and why experts struggle to teach beginners effectively
- Elaboration strategies for creating meaningful connections and retrieval cues
- The critical importance of reflection in learning and why we avoid this powerful strategy
- Success stories from Navy SEALS, Harvard Medical School, and business applications
Whether you're designing training programs, leading teams, or optimizing your own learning, this conversation provides research-backed strategies that move beyond theory into actionable practices that deliver measurable results in real-world settings.
Dr. Roediger and Dr. McDaniel's Book: Make It Stick - https://www.amazon.com/Make-Stick-Science-Successful-Learning/dp/0674729013
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Optimal Spacing Intervals for Retrieval Practice
(05:00) Technique: Prospective Memory and Environmental Cues for Future Intentions
(11:00) Tip: Interleaving Practice for Better Discrimination and Transfer
(20:00) Tool: Rule vs Example Learners and Developing Expertise
(25:00) Technique: The Curse of Knowledge and Teaching Beginners Effectively
(30:00) Tip: Priming and Testing Yourself Before Learning
(33:00) Tool: Elaboration Strategies for Creating Meaningful Connections
(37:00) Technique: The Critical Importance of Reflection in Learning
(42:00) Tip: Real-World Success Stories and Business Application
(44:44) Conclusion
Today, we are joined by Drs. Henry Roediger and Mark McDaniel.
Henry L. Roediger III is one of the worldâs foremost experts on human memory and learning. Currently a distinguished professor at Washington University in St. Louis, Roediger has spent his career unlocking the mysteries of how we rememberâand forgetâwhat matters most. His pioneering experiments have revealed the surprising power of retrieval practice, the perils of false memories, and the counterintuitive strategies that lead to lasting learning. He is the co-author of the bestselling book Make It Stick: The Science of Successful Learning, which has transformed classrooms and workplaces worldwide. Known both for his experimental rigor and his gift for making science practical, Roedigerâs insights help learners and leaders everywhere confidently apply what science now knows about how memory really works.
Mark A. McDaniel is a leading authority on how people learn, age, and remember to act on their intentions. A professor of psychological and brain sciences at Washington University in St. Louis, McDanielâs research has deepened our understanding of prospective memory, cognitive aging, and the real-world factors that helpâor hinderâlasting knowledge. As co-author of Make It Stick, he brings evidence-based, classroom-tested recommendations to students, teachers, and organizations alike. McDaniel is celebrated not only for his breakthrough research, but also for his ability to translate science into actionable strategiesâempowering learners to overcome distractions, boost recall, and build habits that stick for a lifetime.
In this conversation, we explore the fundamental building blocks of learning and memory that challenge conventional wisdom about how we acquire knowledge. The doctors reveal why much of our traditional approach to learning is counterproductive and share insights from decades of cognitive science research.
Key topics include:
- The three components of learning: encoding, consolidation, and retrieval processes
- Why learning requires memory and how they're inextricably connected
- The counterintuitive nature of effective learning strategies and why difficulty enhances retention
- Insights from memory athletes and their techniques like memory palaces and visual imagery
- Why memory palace techniques work for older adults despite cognitive changes
- How false memories form and what this reveals about the reconstructive nature of memory
- Why retrieval practice is superior to re-reading and highlighting for long-term retention
- The testing effect and how self-assessment drives more efficient studying
Whether you're leading training programs, designing educational curricula, or seeking to optimize your own learning, this conversation provides insights on how learning really works and offers strategies for more effective knowledge acquisition.
Dr. Roediger and Dr. McDaniel's Book https://www.amazon.com/Make-Stick-Science-Successful-Learning/dp/0674729013
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Personal Journeys into Memory and Learning Research
(04:00) Technique: The Three Components of Learning - Encoding, Consolidation, Retrieval
(07:00) Tip: Why Learning Requires Memory and Connecting to Prior Knowledge
(11:00) Tool: Counterintuitive Learning Strategies and Desirable Difficulties
(14:00) Technique: Memory Athletes - Techniques, Abilities, and Limitations
(19:00) Tip: Memory Palaces for Older Adults and Practical Applications
(24:00) Tool: Working Memory, Attention, and Cognitive Overload Management
(29:00) Technique: False Memories and the Reconstructive Nature of Memory
(33:00) Tip: Retrieval Practice vs Re-reading - The Testing Effect
(37:00) Tool: Self-Assessment and Efficient Study Targeting
(39:54) Conclusion
Today, we are joined by Dr. Mary Anderson.
Dr. Mary Anderson is a licensed clinical psychologist, bestselling author, and sought-after speaker devoted to helping professionals lead happier, healthier, and sustainably high-achieving lives. With over a decade of clinical experience across both coasts, Dr. Anderson specializes in empowering high achieversâexecutives, attorneys, physicians, and entrepreneursâto break free from burnout, transform negative self-talk, and achieve lasting fulfillment.
She earned her Ph.D. in Clinical Psychology with a specialty in Health Psychology from the University of Florida, completed her internship and postdoctoral fellowship at the VA Boston Healthcare System, and held teaching and research appointments at Harvard Medical School and Boston University School of Medicine.
Driven by both personal and professional experience, Dr. Anderson has become an expert in cognitive behavioral therapy. Her signature framework, spotlighted in her acclaimed book The Happy High Achiever, provides actionable, science-backed strategies to reshape mindsets, foster resilience, and cultivate sustainable successâeven in the busiest of lives.
Passionate about service, gratitude, and well-being, Dr. Andersonâs work inspires audiences worldwide to move beyond achievement alone and enjoy a truly meaningful, balanced life.
In this continuation of our conversation, we dive deeper into Dr. Anderson's framework for sustainable high achievement. She reveals how to transform worry into wonder, build meaningful relationships despite busy schedules, and create lasting motivation through strategic goal-setting. Dr. Anderson also shares her insights on reversing the traditional success formula and implementing celebration practices that fuel continued growth.
Key topics include:
- Transforming worry into wonder through curiosity instead of fear-based thinking
- Why relationships matter for high achievers and combating epidemic loneliness
- Micro moments of connection and the measurable health impacts of social isolation
- Converting "shoulds" into "cans" and "wants" for more effective goal-setting
- Reversing the sequence from gratitude to happiness to success
- Victory Awards and celebrating wins along the journey for sustained motivation
- Learning from both successes and the "Ugly Beast Award" for continuous improvement
- Curating meaningful goals and creating your legacy before it's too late
Whether you're struggling with chronic worry, feeling isolated in your success journey, or seeking to build more sustainable motivation systems, Dr. Anderson's research-backed strategies provide practical tools for maintaining high performance while building genuine fulfillment and meaning.
Dr. Mary Anderson's Book: The Happy High Achiever: https://www.amazon.com/Happy-High-Achiever-Essentials-Success_Without/dp/1538722747
Dr. Mary Andersonâs Website: https://maryandersonphd.com/
Instagram: https://www.instagram.com/dr_maryanderson/
Facebook: https://www.facebook.com/people/Dr-Mary-Anderson/100063517721186/#
LinkedIn: https://www.linkedin.com/in/mary-anderson-ph-d-647085202/?
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Essential #3 - Transforming Worry into Wonder Through Curiosity
(06:00) Technique: Why Relationships Matter and Combating Executive Loneliness
(10:00) Tip: Essential #5 - Converting Shoulds into Cans and Wants
(16:00) Tool: Reversing the Success Formula - Gratitude, Happiness, Success
(19:00) Technique: Essential #7 - Victory Awards and Celebrating Wins
(23:00) Tip: Essential #8 - Curating Meaningful Goals and Creating Your Legacy
(26:00) Tool: Alfred Nobel's Wake-Up Call and Living with Intention
(28:00) Conclusion
Today, we are joined by Dr. Mary Anderson.
Dr. Mary Anderson is a licensed clinical psychologist, bestselling author, and sought-after speaker devoted to helping professionals lead happier, healthier, and sustainably high-achieving lives. With over a decade of clinical experience across both coasts, Dr. Anderson specializes in empowering high achieversâexecutives, attorneys, physicians, and entrepreneursâto break free from burnout, transform negative self-talk, and achieve lasting fulfillment.
She earned her Ph.D. in Clinical Psychology with a specialty in Health Psychology from the University of Florida, completed her internship and postdoctoral fellowship at the VA Boston Healthcare System, and held teaching and research appointments at Harvard Medical School and Boston University School of Medicine.
Driven by both personal and professional experience, Dr. Anderson has become an expert in cognitive behavioral therapy. Her signature framework, spotlighted in her acclaimed book The Happy High Achiever, provides actionable, science-backed strategies to reshape mindsets, foster resilience, and cultivate sustainable successâeven in the busiest of lives.
Passionate about service, gratitude, and well-being, Dr. Andersonâs work inspires audiences worldwide to move beyond achievement alone and enjoy a truly meaningful, balanced life.
In this conversation, we explore why the very traits that fuel success often undermine happiness for high achievers. Dr. Anderson reveals her research-based framework rooted in cognitive behavioral therapy that helps ambitious people achieve big goals while actually enjoying the journey. She shares insights from her work with executives, attorneys, physicians, and entrepreneurs who struggle with burnout, perfectionism, and the relentless pursuit of the next milestone.
Key topics include:
-The "troublesome trifecta" of cognitive distortions that trap high achievers: all-or-nothing thinking, jumping to conclusions, and should statements
-How thoughts, feelings, and behaviors interconnect and influence professional performance
-The flashlight metaphor for understanding where we direct our attention and focus
-Why perfectionism masquerades as a strength but actually limits potential and performance
-The three hooks that keep high achievers trapped: comparison trap, failure seems fatal, and linking worth to achievement
-Essential #1: Striving for excellence not perfection while maintaining high standards with humanity
-Essential #2: Strategic self-care using the SELF acronym (Sleep, Exercise, Look forward, Fuel)
-Why self-care isn't indulgent but strategic for sustainable high performance
-How to break the "I'll be happy when" mentality and build fulfillment into the process
Whether you're a high achiever struggling with burnout, a leader managing perfectionist tendencies, or someone seeking to maintain wellbeing while pursuing ambitious goals, Dr. Anderson's evidence-based insights provide practical tools for sustainable success and genuine fulfillment.
Dr. Mary Anderson's Book: The Happy High Achiever - https://www.amazon.com/Happy-High-Achiever-Essentials-Success_Without/dp/1538722747
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Discovering the Troublesome Trifecta Pattern
(07:00) Technique: How Thoughts, Feelings, and Behaviors Interconnect
(11:00) Tip: The Flashlight Metaphor for Directing Attention and Focus
(14:00) Tool: The Troublesome Trifecta
(20:00) Technique: Striving for Excellence Not Perfection
(24:00) Tip: The Three Hooks That Trap High Achievers in Perfectionism
(25:00) Tool: Strategic Self-Care Using the SELF Acronym
(30:00) Technique: Sleep, Exercise, Look Forward, and Fuel as Performance Enhancers
(34:44) Conclusion
Today, we are joined by Drs. Robert and Elizabeth Bjork.
Dr. Robert A. Bjork is a Distinguished Professor of Psychology at UCLA and one of the world's foremost experts on human learning and memory. His pioneering research on concepts such as desirable difficulties, retrieval practice, and goal-directed forgetting has fundamentally reshaped how we understand what it means to learn effectively. For decades, Dr. Bjork has guided educators, leaders, and organizations in applying evidence-based strategies that enhance retention, mastery, and long-term performance. His work bridges the gap between theory and practice, helping learners update their "learning operating systems" for real-world results.
Dr. Elizabeth L. Bjork is an accomplished researcher and applied learning expert, renowned for translating cutting-edge memory science into actionable strategies for adults and organizations. Her work emphasizes metacognition, context-dependent learning, and practical approaches to improving retention and skill transfer in professional settings. Elizabeth's research and guidance empower leaders, trainers, and educators to design learning experiences that stick, fostering mastery, confidence, and measurable impact across teams and organizations.
In this continuation of our conversation, we dive deeper into practical applications of learning science for professional development. The Bjorks reveal why re-reading and highlighting create illusions of learning, how goal-directed forgetting helps us adapt to change, and why making mistakes should be embraced rather than avoided. They also share insights on leveraging technology effectively and discuss surprising research findings that have shaped their understanding of human learning.
Key topics include:
-Why re-reading and highlighting create false confidence in learning effectiveness
-How retrieval practice and self-testing reveal true knowledge gaps
-Goal-directed forgetting and letting go of outdated knowledge to learn new skills
-The challenge of interference between old and new learning in professional settings
-Using technology like AI to enhance rather than replace the learning process
-How competitive multiple choice questions can improve learning outcomes
-The power of pretesting to prime learning even when answers are unknown
-Why taking notes verbatim can actually suppress learning and comprehension
-How early foundational learning can help level educational playing fields
-Embracing mistakes and failures as essential opportunities for deeper learning
Whether you're designing training programs, leading professional development, or seeking to optimize your own learning effectiveness, this conversation provides research-backed strategies for creating lasting knowledge and skill acquisition in our rapidly changing world.
The Bjorks' Research: https://bjorklab.psych.ucla.edu/research/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Why Re-reading and Highlighting Create Illusions of Learning
(04:00) Technique: Goal-Directed Forgetting and Letting Go of Outdated Knowledge
(08:00) Tip: Managing Interference Between Old and New Learning
(10:00) Tool: Using Technology and AI to Enhance Learning Effectiveness
(13:00) Technique: Creating Competitive Multiple Choice Questions for Better Learning
(15:00) Tip: Surprising Research Findings on Zero Learning from Immediate Repetition
(18:00) Tool: The Power of Pretesting to Prime Learning and Retention
(21:00) Technique: Why Making Mistakes Enhances Learning More Than Getting Answers Right
(23:00) Tip: Future Directions for Learning Science and Educational Equity
(25:00) Conclusion
Today, we are joined by Drs. Robert and Elizabeth Bjork.
Dr. Robert A. Bjork is a Distinguished Professor of Psychology at UCLA and one of the world's foremost experts on human learning and memory. His pioneering research on concepts such as desirable difficulties, retrieval practice, and goal-directed forgetting has fundamentally reshaped how we understand what it means to learn effectively. For decades, Dr. Bjork has guided educators, leaders, and organizations in applying evidence-based strategies that enhance retention, mastery, and long-term performance. His work bridges the gap between theory and practice, helping learners update their "learning operating systems" for real-world results.
Dr. Elizabeth L. Bjork is an accomplished researcher and applied learning expert, renowned for translating cutting-edge memory science into actionable strategies for adults and organizations. Her work emphasizes metacognition, context-dependent learning, and practical approaches to improving retention and skill transfer in professional settings. Elizabeth's research and guidance empower leaders, trainers, and educators to design learning experiences that stick, fostering mastery, confidence, and measurable impact across teams and organizations.
In this fascinating conversation, we explore the counterintuitive principles that make learning stick and why making things harder on yourself in the right way actually enhances long-term retention. The Bjorks reveal why cramming feels effective but fails for lasting learning, how forgetting can actually strengthen memory, and why failure should be embraced as a learning opportunity rather than avoided.
Key topics include:
-Why "desirable difficulties" enhance learning and the illusion of mastery that comes from easy practice
-The difference between storage strength and retrieval strength in memory formation
-How spacing and interleaving create better long-term retention than massed practice
-Why cramming works for immediate tests but fails for lasting knowledge transfer
-The New Theory of Disuse and how forgetting can actually strengthen memory
-Why changing contexts and environments improves learning transfer and flexibility
-How retrieval practice and testing yourself enhances retention better than re-reading
-Applications of learning science in sports training and professional development
-The importance of embracing failure and mistakes as learning opportunities
-Why variation in practice conditions leads to more robust skill development
Whether you're a leader looking to improve team training, an educator seeking evidence-based strategies, or a professional wanting to enhance your own learning effectiveness, the Bjorks' research provides scientifically-backed insights that challenge common assumptions about how learning really works.
The Bjorks' Research: https://bjorklab.psych.ucla.edu/research/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:00) Tool: Academic Journeys into Mathematical Psychology and Learning Science
(06:00) Technique: Why Making Things Hard on Yourself Enhances Learning
(09:00) Tip: The Illusion of Mastery from Cramming vs. Lasting Learning
(12:00) Tool: Storage Strength vs. Retrieval Strength in Memory Formation
(15:00) Technique: Interleaving and Variation in Sports and Skills Training
(19:00) Tip: The New Theory of Disuse and How Forgetting Strengthens Memory
(22:00) Tool: Embracing Failure and Mistakes as Learning Opportunities
(25:00) Technique: Changing Contexts and Environments for Better Transfer
(28:00) Tip: The Spacing Effect and Optimal Timing for Retrieval Practice
(31:00) Tool: Practical Applications Across Different Learning Domains
(33:00) Conclusion
Today, we are joined by Jake Thompson.
Jake Thompson is a keynote speaker, author, and the Chief Encouragement Officer at Compete Every Day. He has spent more than a decade working with leaders and organizations worldwide on how to get better results for themselves and their teams. Through his entrepreneurial sales experience, client work, and research, Jake has built a proven C.O.M.P.E.T.E. framework that helps leaders improve their grit, productive habits, and leadership skills to create more positive influence within their organizations. Jake has been featured in Forbes and Inc., hosts a podcast with over two million downloads, and has directly impacted over 85,000 ambitious leaders.
In this conversation, we dive deeper into the practical aspects of competing with yourself and controlling what you can control. Jake reveals why focusing on the three things always within our controlâattitude, effort, and actionsâleads to peak performance. He shares powerful insights about reframing talent versus hard work, the importance of preparation in clutch moments, and how to view failure as an event rather than an identity.
Key topics include:
-The three things always in your control: attitude, effort, and actions
-Why being a thermostat leader rather than a thermometer leader transforms team dynamics
-The talent versus hard work debate and why effort matters twice as much as natural ability
-How preparation, not talent, creates clutch performance under pressure
-Treating failure as an event to learn from rather than an identity attack
-The midnight rule for processing wins and losses without carrying them forward
-Why your first attempt at anything will be messy and that's perfectly normal
-Using the marathon mindset to focus on incremental progress rather than overwhelming end goals
-Taking personal responsibility and making adjustments instead of making excuses
-Reframing "what if" from regret to possibility and motivation
Whether you're struggling with perfectionism, looking to build resilience in your team, or seeking practical frameworks for consistent daily improvement, Jake's insights provide actionable strategies for competing with yourself and achieving sustainable success.
Jake Thompson's Company: https://www.competeeveryday.com/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(01:00) Tool: The Three Things Always in Your Control - Attitude, Effort, Actions
(04:00) Technique: Being a Thermostat Leader vs Thermometer Leader
(06:00) Tip: Reframing Talent vs Hard Work - Why Effort Matters More
(10:00) Tool: How Preparation Creates Clutch Performance Under Pressure
(11:00) Technique: Viewing Failure as Event vs Identity
(14:00) Tip: The Midnight Rule for Processing Wins and Losses
(17:00) Tool: Embracing the Messy First Attempt at Anything
(19:00) Technique: Using Marathon Mindset for Incremental Progress
(22:00) Tip: Taking Personal Responsibility Over Making Excuses
(24:00) Tool: Reframing "What If" from Regret to Possibility
(26:00) Conclusion
CharlesGood #JakeThompson #TheGoodLeadershipPodcast #CompeteEveryDay #AttitudeEffortActions #ThermostatLeader #TalentVsHardWork #ClutchPerformance #FailureAsEvent #MidnightRule #MessyFirst #MarathonMindset #PersonalResponsibility #WhatIfReframe #InternalCompetition #LeadershipDevelopment #Resilience #SelfControl #PerformanceMindset
Today, we are joined by Jake Thompson.
Jake Thompson is a keynote speaker, author, and the Chief Encouragement Officer at Compete Every Day. He has spent more than a decade working with leaders and organizations worldwide on how to get better results for themselves and their teams. Through his entrepreneurial sales experience, client work, and research, Jake has built a proven C.O.M.P.E.T.E. framework that helps leaders improve their grit, productive habits, and leadership skills to create more positive influence within their organizations. Jake has been featured in Forbes and Inc., hosts a podcast with over two million downloads, and has directly impacted over 85,000 ambitious leaders.
In this compelling conversation, we explore Jake's foundational philosophy of internal competition and how it transforms both personal performance and leadership effectiveness. He reveals why most people's relationship with competition becomes unhealthy and shares practical strategies for reframing stress as opportunity rather than threat.
Key topics include:
-The philosophy of "compete every day" and why internal competition beats external competition
-Why Jake chose Chief Encouragement Officer as his title and the role of courage in leadership
-How small, consistent actions compound to create significant success over time
-The difference between interpreting stress as a challenge versus a threat
-How limiting beliefs like the elephant and rope metaphor hold us back from our potential
-The most common end-of-life regrets and how to avoid living someone else's version of success
-Why feedback should be given daily rather than waiting for annual reviews
-How leaders can influence change even when they're not at the top of the organization
Whether you're looking to build personal resilience, develop your team more effectively, or break free from limiting beliefs that hold you back, Jake's insights provide a roadmap for sustainable growth through consistent daily competition with yourself.
Jake Thompson's Company: https://www.competeeveryday.com/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(01:00) Introduction
(05:00) Technique: Why Encouragement and Courage Are Foundational to Leadership
(07:00) Tip: Small Consistent Actions vs. Waiting for One Big Breakthrough
(12:00) Tool: Interpreting Stress as Challenge Rather Than Threat
(17:00) Technique: How Limiting Beliefs Like the Elephant and Rope Hold Us Back
(22:00) Tip: Why Leaders Can Create Change Even When Not at the Top
(23:00) Tool: Learning from End-of-Life Regrets to Live Authentically
(26:00) Conclusion
CharlesGood #JakeThompson #TheGoodLeadershipPodcast #CompeteEveryDay #InternalCompetition #ChiefEncouragementOfficer #SmallWins #StressReframing #LimitingBeliefs #EndOfLifeRegrets #AuthenticLiving #LeadershipDevelopment #PerformanceStrategy #PersonalGrowth #TeamDevelopment #Resilience #Mindset #GrowthMindset #FeedbackCulture #LeadershipInfluence
Today, we are joined by Chris Littlefield.Christopher Littlefield is an International and TEDx Speaker, an Expert in Employee Appreciation, Workplace Culture and the founder of Beyond Thank You. He has trained thousands of leaders, across six continents, on how to understand what their people want and need to be at their best. His clients include Accenture, Boston Medical, Lebanese Postal Service, MIT Sloan School of Management, Reserve Bank of Australia, Salesforce, the U.S. Army, the United Nations, and more. His work has been featured in New York, Inc, Mindful, and British Psychologies Magazines, and profiled in Harvard Business Review. Chris is a regular contributor to Forbes (https://www.forbes.com/sites/christopherlittlefield/?sh=532bbc1e7924) and Harvard Business ReviewIn this conversation, we explore practical strategies for helping employees overcome their reluctance to share what they're proud of, and Chris provides actionable frameworks for building stronger remote team culture. He reveals the difference between authentic pride and hubristic pride, and shares his proven four rules for successful remote team activities that have helped countless organizations maintain connection and engagement.Key topics include:-How to help employees share their accomplishments without feeling like they're bragging-The distinction between authentic pride and hubristic pride in workplace recognition-Why leaders should focus on shining light on their team members' successes-The four rules of successful remote team activities: connection before content, the one-six rule, variety and surprise, and consistency and ritual-Practical activities like the three W's check-in and small victories practice-Using reflective recognition to draw out what employees are truly proud of-Creating psychological safety where team members feel comfortable sharing achievements-Building rituals and consistency while maintaining variety in virtual team engagementWhether you're managing remote teams, looking to improve team engagement, or seeking practical ways to implement recognition in your organization, Chris's insights provide proven frameworks for creating more connected and fulfilled workforces.Chris Littlefield's Company: https://beyondthankyou.com/75+Team Building Activities for Remote Teams Book: https://www.amazon.com/Team-Building-Activities-Remote-Teams-ebook/dp/B088ZS1B56?ref_=ast_author_mpb-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:00) Tool: Helping Employees Share What They're Proud Of(04:00) Technique: Understanding Authentic vs. Hubristic Pride(08:00) Tip: Shining Light on Team Members Instead of Yourself(09:00) Tool: The Four Rules of Successful Remote Team Activities(11:00) Technique: Connection Before Content and the One-Six Rule(13:00) Tip: Adding Variety and Surprise to Virtual Meetings(14:00) Tool: Consistency and Ritual in Remote Team Engagement(16:00) Technique: The Three W's Check-In Practice(18:00) Tip: Using Reflective Recognition in One-on-Ones(20:00) Tool: Practical Takeaways for Better Recognition(21:35) Conclusion#CharlesGood #ChrisLittlefield #TheGoodLeadershipPodcast #RemoteTeamEngagement #WorkplaceRecognition #AuthenticPride #VirtualMeetings #TeamCulture #EmployeeEngagement #ReflectiveRecognition #RemoteLeadership #WorkplaceAppreciation #TeamConnection #VirtualActivities #RecognitionStrategies #RemoteTeamBuilding #EmployeeMotivation #WorkplaceCulture #TeamManagement #ConflictPrevention
Today, we are joined by Dr. David Morelli.
David Morelli, PhD, is the co-founder and CEO of OwlHub, with over 25 years of experience in executive coaching and leadership development. He created the RESPECT Coaching Stylesâą Assessments, including self-assessment, 360 leader assessment, and team assessments. Formerly a business professor specializing in leadership, communication, strategy, and entrepreneurship, David earned an instructor rating of 4.93/5.00 from executive audiences. He served as SVP of Strategy and Talent Development at a financial technology firm, contributing to its growth from startup to a $3.5 billion valuation over 7 years. David hosts the #1 podcast OwlCast, boasting over 1.2 million subscribers. He holds an Executive MBA and a PhD in executive coaching and leadership from the University of Denver, and his insights have been featured in publications like the New York Times.
In this compelling conversation, we explore Dr. Morelli's revolutionary RESPECT frameworkâRally, Educator, Strategist, Provocateur, Explorer, Confidant, and Transformerâseven distinct coaching styles that represent how the world's best coaches adapt their approach to meet individual needs. He reveals why great coaching isn't about using a single approach, but rather blending all seven styles as situations demand.
Key topics include:
-The seven RESPECT coaching styles and how they revolutionize leadership conversations
-Why Google's Project Oxygen identified coaching as the most important leadership quality
-The three characteristics of great questions that transform workplace interactions
-How to embrace awkwardness and have positively uncomfortable conversations
-The difference between coaching styles leaders prefer versus what they need as coachees
-A case study showing 180% increase in job satisfaction through coaching culture transformation
-Why AI will supplement but never replace the human connection in coaching
-How coaching principles apply beyond the workplace to family and personal relationships
Whether you're a professional coach, leader looking to develop your team, or someone seeking to improve your conversational impact, Dr. Morelli's research-backed insights provide a practical roadmap for creating transformational coaching conversations.
Dr. David Morelli's Company: https://www.owlhub.com/
Dr. David Morelliâs LinkedIn: https://www.linkedin.com/in/david-morelli-phd-652bba38/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:00) Tool: The Journey from Coaching Practitioner to Neuroscience Researcher
(04:00) Technique: Why Leaders Seek Coaching and Common Transformation Stories
(07:00) Tip: Understanding Google's Project Oxygen and the Importance of Coaching
(09:00) Tool: The RESPECT Coaching Styles Framework Explained
(15:00) Technique: Identifying Your Dominant Coaching Styles and Blind Spots
(19:00) Tip: The Three Characteristics of Great Questions
(24:00) Tool: Embracing Awkwardness for Breakthrough Conversations
(30:00) Technique: Job Nimbus Case Study - 180% Job Satisfaction Increase
(36:00) Tip: Coaching Preferences vs. Coaching Needs Assessment
(42:00) Tool: Applying RESPECT Framework Beyond the Workplace
(44:00) Technique: The Future of Human vs. AI Coaching
(48:00) Tip: Myths About Coaching That Need to Be Erased
CharlesGood #DavidMorelli #TheGoodLeadershipPodcast #RESPECTCoaching #OwlHub #ExecutiveCoaching #CoachingStyles #LeadershipDevelopment #NeuroCoaching #CoachingQuestions #ProjectOxygen #CoachingCulture #JobNimbus #AICoaching #HumanCoaching #TransformationalCoaching #LeadershipConversations #CoachingFramework #WorkplaceCoaching #LeadershipSkills
In this episode of the Good Leadership Podcast, Charles Good and Dr. Michael Brenner explore the profound connections between music and leadership. They discuss how emotional intelligence, trust, communication, and respect are essential for effective leadership. Through powerful analogies and stories from musicians, they illustrate how leaders can inspire their teams, foster creativity, and navigate challenges. The conversation emphasizes the importance of gratitude, humility, and the ability to adapt in the face of adversity, ultimately guiding listeners to strike the right chord in their leadership journey.TAKEAWAYS
Music and leadership share common principles.Emotional intelligence is crucial for effective leadership.Gratitude and humility can transform team dynamics.Trust is the foundation of high-performing teams.Effective communication involves visual, vocal, and verbal elements.Harmony in teams requires understanding diverse personalities.Accountability should be fostered without blame.Respect is essential for healthy team interactions.A clear vision motivates and unites teams.Constraints can drive creativity and innovation.Chapters00:00 The Intersection of Music and Leadership02:43 Emotional Intelligence and Leadership05:12 Gratitude and Humility in Leadership12:41The Glue of Trust in Teams18:05 The Three V's of Communication24:52 Achieving Harmony in Teams29:58 Learning from Mistakes: The Miles Davis Approach33:43 Cultivating Accountability in Leadership38:49 The Power of Respect in Teams44:33 Vision and Direction: The North Star of Leadership49:53 The Importance of Support in Leadership56:13 Creativity and Innovation Through Constraints#leadershipinspiration #MusicAndLeadership #LeadershipRhythm#StrikeTheRightChord #LeadershipHarmony#thegoodleadershippodcast #CharlesGood #MichaelYBrenner
Today, we are joined by Susan Winchester.
Susan Schmitt Winchester is a former Chief Human Resources Officer of Applied Materials and co-author of Healing at Work, Susan brings more than 35 years of senior HR experienceâand a deeply personal mission to help professionals transform workplace pain into personal growth. Drawing from her own experience as an Adult Survivor of a Damaged Past, she combines science, storytelling, and strategy to help us turn our triggers into triumphs.
In this episode, we explore how our past experiences, particularly childhood wounds, show up in workplace behaviors and how leaders can transform these patterns into sources of strength and resilience. Susan introduces the concept of ASDP (Adult Survivors of a Damaged Past) and reveals how nearly 67% of adults have experienced significant adversity before age 18, yet many remain unaware of how these experiences drive their professional reactions. Through real-world examples and research-backed strategies, we discover how workplace conflictsâwhat Susan calls "bumper car moments"âcan become powerful opportunities for healing and growth rather than sources of ongoing pain.
Key topics include:
- Understanding ASDP (Adult Survivors of a Damaged Past) and how childhood experiences manifest in workplace behaviors like perfectionism, people-pleasing, and fear of criticism
- The difference between the unconscious wounded career path and the conscious healing career path, and how to make the shift
- How "bumper car moments" - workplace conflicts and triggers - can become catalysts for transformation rather than sources of suffering
- The Rapid Power Reclaim method for pausing, creating choice, and responding from strength rather than reacting from old wounds
- Practical strategies for managers to support team members while maintaining appropriate boundaries and focusing on performance
Learn from Susan's insights how to recognize when past experiences are driving current workplace behaviors and gain practical tools for creating psychological safety in your organization. Discover why celebrating small wins is crucial for rewiring neural pathways, how to interrupt negative self-talk with simple questions like "Am I sure?", and why vulnerability in leadership creates stronger, more resilient teams that perform at higher levels.
Susan Winchester's Website: https://susanwinchester.com
Susan Winchester's LinkedIn:https://www.linkedin.com/in/susanschmittwinchester/
Healing at Work Book: https://healingatwork.com/about-the-book/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Susan's Journey and What Inspired the Book
(03:45) Understanding ASDP - Adult Survivors of a Damaged Past
(06:45) How Childhood Wounds Show Up in Workplace Behaviors
(12:00) Moving from Unconscious to Conscious Career Paths
(16:45) Bumper Car Moments as Catalysts for Growth
(19:00) The Science of Neuroplasticity and Positive Change
(22:00) Supporting Employees While Respecting Boundaries
(27:00) The Power of Celebrating Small Wins
(33:00) Interrupting Negative Self-Talk and Limiting Beliefs
(39:00) Integrating Healing Principles into Organizational Culture
(44:00) Handling Feedback When It Triggers Old Wounds
(50:00) Red Flags of the Unconscious Wounded Career Path
(55:00) Conclusion
Why do women receive only 2% of venture capital, even though women-founded companies outperform menâs by 63%? In this powerful interview with Wendy Ryan, executive producer of Show Her The Money, we uncover the stories, strategies, and secrets driving a movement to close the funding gap for women entrepreneurs.đ„ Discover how privilege can be a tool for impactđ„ Learn practical steps women founders can take to secure fundingđ„ Hear inspiring stories of perseverance, mentorship, and ecosystem-buildingđ„ Find out how every ally can take actionâwhether through investing, mentoring, or advocacyFrom shattering myths about risk and profitability to revealing the transformational power of women supporting women, this conversation is more than inspirationâitâs a blueprint for change.đĄ Watch now to learn how to invest in innovation, elevate women entrepreneurs, and be part of a movement thatâs reshaping the future of business.#WomenInBusiness #VentureCapital #Entrepreneurship #ShowHerTheMoney #InvestInWomen #Leadership #Mentorship #FundingGap #ImpactInvesting
Today, we are joined by Josh Allan Dykstra.Josh Allan Dykstra is the world's foremost practitioner on the Future of Work and Human Energyâą, helping audiences create the future they want to work in by reimagining the way organizations and people interact. As the founder and CEO of The Work Revolution, Josh has served a client list of companies that collectively employ over a million people. His articles and ideas have been featured by Fast Company, Forbes, The Huffington Post, and Business Insider. He holds an MBA in Executive Leadership from the University of Nebraska-Lincoln, and his latest book "Igniting the Invisible Tribe: Designing An Organization That Doesn't Suck" is available on Amazon and Audible.In this conversation, we explore Josh's revolutionary approach to leadership through the lens of architects and builders, where leaders design environments that empower others to perform at their best. He reveals why dignifying the detailed doers is crucial for organizational success and how leaders can help their teams think about work in more artistic and expansive ways.Key topics include:âą The architect-builder model and why both roles should be valued equally in organizationsâą Dignifying the detailed doers who keep organizations running smoothlyâą Helping teams think about work in more artistic and expansive waysâą Taking responsibility for systems while empowering people to own their actionsâą Adopting a "forever beta" mindset and making change a constant experimentâą The "gradually then suddenly" principle for creating long-term breakthrough resultsâą Why ignorance can be a surprising advantage for leaders and entrepreneursâą Creating environments where people can discover what brings them energy and purposeWhether you're looking to transform your organizational culture, build more resilient teams, or create environments where people can thrive, Josh's insights provide a roadmap for designing workplaces that honor human potential while delivering exceptional results.Josh Allan Dykstra's Book: https://www.amazon.com/Igniting-Invisible-Tribe-Designing-Organization/dp/0985832614-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:00) Tool: The Architect-Builder Model for Organizational Design(04:00) Technique: Dignifying the Detailed Doers in Your Organization(07:00) Tip: Helping Teams Think About Work in Artistic Ways(09:00) Tool: Taking Responsibility for Systems vs. Blaming People(12:00) Technique: Adopting a Forever Beta Mindset for Constant Change(16:00) Tip: The "Gradually Then Suddenly" Principle for Long-Term Success(19:00) Tool: Why Ignorance Can Be an Advantage for Leaders(21:00) Conclusion#CharlesGood #JoshAllanDykstra #TheGoodLeadershipPodcast #FutureOfWork #HumanEnergy #WorkRevolution #ArchitectBuilder #DetailedDoers #ArtisticWork #SystemsThinking #ForeverBeta #GraduallyThenSuddenly #IgnoranceAdvantage #WorkplaceTransformation #OrganizationalDesign #HumanCenteredLeadership #EnergyDiscovery #ChangeManagement #SystemsLeadership #WorkplaceInnovation
Today, we are joined by Dr. Jake Sotiriadis.Dr. Jake Sotiriadis is a strategic foresight expert and former U.S. Air Force intelligence officer who spent 21 years serving in the American intelligence community. As a leading voice in strategic foresight and scenario planning, Dr. Sotiriadis helps leaders navigate an increasingly complex and interconnected world through anticipatory thinking and evidence-based decision-making frameworks. His unique background combining military intelligence, national security expertise, and academic rigor in strategic foresight makes him exceptionally qualified to guide organizations through the challenges of our rapidly evolving global landscape.In this conversation, we explore how leaders can future-proof their teams for constant disruption and create cultures that embrace innovation without sacrificing operational stability. Dr. Sotiriadis reveals why traditional strategic education often fails to produce better outcomes and how AI can eliminate inefficiencies while making work more meaningful for employees.Key topics include: âą Building futures literacy and anticipatory capacity across entire organizations âą Identifying and nurturing team members who excel at forward-thinking and challenging status quo âą Creating cultures that balance innovation with operational stability and psychological safety âą How AI eliminates "BS jobs" and bureaucratic overhead to make work more meaningful âą Why humility is essential for leadership in uncertain, technology-driven environments âą The disconnect between strategic education and real-world outcomes in organizations âąUsing scenario-based learning to overcome cognitive biases and analogical thinking traps âąDeveloping an anticipatory mindset through the critical question "and then what?"Whether you're looking to build more adaptive teams, eliminate organizational inefficiencies, or develop better strategic thinking capabilities, Dr. Sotiriadis provides actionable frameworks for thriving in our rapidly changing world while maintaining human creativity and contextual understanding.Dr. Jake Sotiriadis's Upcoming Book: https://jakesotiriadis.com/#book-Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99Chapters: (01:00) Tool: Future-Proofing Teams Through Futures Literacy Development (04:00) Technique: Identifying Forward-Thinking Team Members (06:00) Tip: Creating Innovation Culture While Maintaining Stability (12:00) Tool: How AI Eliminates Inefficient "BS Jobs" (16:00) Technique: Ensuring Employee Value During Automation (18:00) Tip: Humility as Essential Leadership Skill Under Uncertainty (20:00) Tool: Why Traditional Strategic Education Fails (24:00) Technique: Using Scenario-Based Learning to Overcome Biases (27:00) Tip: Developing Anticipatory Mindset Through "And Then What?"#CharlesGood #JakeSotiriadis #TheGoodLeadershipPodcast #FuturesLiteracy #TeamDevelopment #AITransformation #StrategicEducation #AnticipatorThinking #InnovationCulture #LeadershipHumility #OrganizationalEfficiency #ScenarioBasedLearning #CognitiveBias #DigitalTransformation #WorkforceEvolution #StrategicMindset #AIAutomation #PsychologicalSafety #ChangeManagement #FutureOfWork
Today, we are joined by Dr. Jake Sotiriadis.
Dr. Jake Sotiriadis is a leading global authority in strategic foresight, geopolitics, national security, and tech futures, with a distinguished career advising prime ministers, generals, diplomats, and CEOs. An industry leader and Executive Director of Global Foresight and Strategy at Phaedrus Engineering, Jake helps his clients navigate complex global challenges and capitalize on emerging trends. In addition to his industry role, Jake is a Nonresident Senior Fellow at the Atlantic Councilâs Scowcroft Geostrategy Initiative and a foreign policy advisor on contract to the U.S. State Department, where he trains U.S. diplomats to navigate the complexities of global geopolitics.
In this compelling conversation, we explore how leaders can prepare for what Dr. Sotiriadis calls the "poly crisis" eraâa time when technological disruptions, geopolitical conflicts, and economic uncertainties intersect in unprecedented ways.
Key topics include:
- Understanding poly crisis and why interconnected global challenges demand new thinking approaches
- Building a cognitive operating system for human-AI collaboration without losing creativity
- The critical role of context and sensemaking in an age of information overload
- Strategic foresight as developing anticipatory thinking rather than predicting the future
- How AI enhances scenario planning through faster data analysis and narrative generation
- Why multiple future scenarios are superior to single-vision planning
- The transformation of management consulting through human-machine teaming
- Using compelling narratives to make complex future scenarios accessible to decision-makers
Whether you're navigating technological disruption, preparing for geopolitical uncertainty, or building more resilient organizational strategies, Dr. Sotiriadis provides frameworks for thinking systematically about the future while maintaining human creativity and contextual understanding.
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:05) Tool: Understanding Poly Crisis and Interconnected Global Challenges
(03:35) Technique: Building a Cognitive Operating System for AI Collaboration
(06:45) Tip: Balancing Human Creativity with AI Enhancement
(12:05) Tool: Strategic Foresight as Anticipatory Decision-Making Framework
(17:15) Technique: Using AI to Accelerate Scenario Planning Processes
(21:30) Tip: Creating Multiple Future Scenarios vs Single-Vision Planning
(24:45) Tool: Narrative Building for Complex Strategic Communication
(27:20) Technique: Transforming Strategic Foresight into Actionable Strategy
(28:01) Conclusion
CharlesGood #JakeSotiriadis #TheGoodLeadershipPodcast #StrategicForesight #ScenarioPlanning #ArtificialIntelligence #HumanMachineTeaming #PolyCrisis #CognitiveOperatingSystem #FutureStrategy #GeopoliticalStrategy #TechnologicalDisruption #IntelligenceAnalysis #StrategicPlanning #DecisionMaking #NationalSecurity #BusinessStrategy #ForesightMethods #AIStrategy #StrategicNarratives
Today, we are joined by Dr. Daniel Willingham.
Daniel T. Willingham is a Professor of Psychology at the University of Virginia, known for his work applying cognitive psychology to K-16 education. He earned his B.A. from Duke University and his Ph.D. in Cognitive Psychology from Harvard University. Initially, his research focused on the brain basis of learning and memory, but he later shifted his focus to the practical applications of cognitive science in education. He is the author of several books, including Why Don't Students Like School?, When Can You Trust the Experts?, and The Reading Mind.
In this fascinating conversation, we explore the science behind effective learning and memory. Dr. Willingham reveals why most adults never update their learning strategies from school, the dangerous myths that persist about memory and learning styles, and the evidence-based techniques that actually work.
Key topics include:
- Why adults rarely update their learning approaches
- Debunking persistent myths about memory, learning styles, and "brain training"
- The illusion of knowing and why familiarity doesn't equal true understanding
- Why rereading, highlighting, and copying notes are ineffective
- The power of retrieval practice
- Spacing effects versus cramming
- When and how to use mnemonic devices like memory palaces effectively
- The fundamental principle of matching study methods to desired outcomes
Whether you're a lifelong learner, educator, or leader looking to enhance your own learning capabilities, Dr. Willingham's research-backed insights will transform how you approach acquiring and retaining new knowledge.
Dr. Daniel Willingham's Books:
"Why Don't Students Like School?" https://www.amazon.com/Why-Dont-Students-Like-School/dp/1119715660
"Outsmart Your Brain" https://www.amazon.com/Outsmart-Your-Brain-Learning-Hard/dp/1982167173
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:15) Tool: Dr. Willingham's Journey from Neuroscience to Education
(04:25) Technique: Why Adults Don't Update Their Learning Software
(05:35) Tip: Overcoming Learning Overconfidence and Illusion of Knowing
(09:10) Tool: Debunking Learning Styles and Common Memory Myths
(11:25) Technique: Thinking About Meaning vs Mindless Repetition
(14:45) Tip: Why Retrieval Practice Reigns Supreme for Learning
(16:00) Tool: The Power of Overlearning and Spacing Effects
(20:25) Technique: When and How to Use Mnemonic Devices Effectively
(24:15) Tip: Matching Study Methods to Learning Outcomes
(25:00) Conclusion
CharlesGood #DanielWillingham #TheGoodLeadershipPodcast #CognitiveScience #LearningScience #MemoryResearch #EducationalPsychology #EvidenceBasedLearning #LearningMyths #RetrievalPractice #SpacingEffect #MemoryPalace #AdultLearning #EffectiveLearning #ScienceOfLearning #LearningStrategies #MemoryTechniques #CognitivePsychology #LifelongLearning #LearningMethods
Today, we are joined by Peter Bregman.
Peter helps successful people become exceptional leaders and stellar human beings. He blends his deep expertise in business, leadership and people, to deliver quantifiable results such as Turnarounds, Revenue/Stock Growth, Executive Team Development, and Personal Development.
Peter is recognized as the #1 executive coach in the world by Leading Global Coaches. He coaches C-Level executives in many of the worldâs premier organizations, including Allianz, Twilio, Electronic Arts, CBS, Mars, Pearson, Citi, Charity Navigator, United Media, FEI, and many others.
Peter is ranked as a Top 30 thought leader by Thinkers 50 Radar and selected as one of the Top 8 thought leaders in leadership. He is ranked by Global Guruâs as one of the top 30 best Coaches in the world and one of the top 30 best leadership speakers/trainers in the world. He is the award-winning, best selling author and contributor of 18 books, including most recently, You CAN Change Other People: The Four Steps to Help Your Colleagues, EmployeesâEven FamilyâUp Their Game. He also wrote Leading with Emotional Courage: How to Have Hard Conversations, Create Accountability, and Inspire Action on Your Most Important Work. His book, 18 Minutes: Find Your Focus, Master Distraction, and Get the Right Things Done, was a Wall Street Journal bestseller, winner of the Gold medal from the Axiom Business Book awards, named the best business book of the year by NPR, and selected by Publisherâs Weekly and the New York Post as a top ten business book. He is also the author of Four Seconds: All the Time You Need to Replace Counter-Productive Habits with Ones That Really Work, a New York Post âTop Pick for Your Careerâ in 2015, and Point B: A Short Guide to Leading a Big Change.
In this powerful conversation, we explore what emotional courage really means and why it's the secret sauce of effective leadership. Peter reveals how most of our leadership challenges stem not from lack of knowledge, skills, time, or opportunity, but from our unwillingness to feel the emotions that certain actions might trigger.
Key topics include:
- Why emotional courage is the willingness to feel
- The four essential traits of powerful leadership
- How self-compassion serves as the foundation for authentic confidence
- The importance of owning your shadow side rather than projecting it onto others
- Learning to practice irrelevancy without losing influence or impact
- The metaphor of "holding the baby" when you feel powerless in challenging situations
- How to bring devotion to your work
- The critical difference between expressing emotions and containing them
Whether you're avoiding difficult conversations, struggling with vulnerability in leadership, or looking to deepen your emotional intelligence, Peter's insights provide a roadmap for building the emotional courage that transforms both leaders and organizations.
Peter Bregman's Book: https://www.amazon.com/Leading-Emotional-Courage-Conversations-Accountability/dp/1119505690
Bregman Partners Website: https://bregmanpartners.com/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:25) Tool: Defining Emotional Courage as Willingness to Feel
(05:40) Technique: Building Emotional Courage Through Daily Practice
(09:05) Tip: The Four Essential Leadership Traits Framework
(12:30) Tool: Self-Compassion as Foundation for Confidence
(15:10) Technique: Owning Your Shadow Side Instead of Projecting
(23:05) Tip: Practicing Irrelevancy Without Losing Influence
(27:30) Tool: The "Holding the Baby" Metaphor for Connection
(32:05) Technique: Bringing Raw Engagement and Devotion to Work
(37:30) Tip: Containing vs Expressing Emotions for Strategic Choice
(39:28) Conclusion
Today, we unpack the book "Make It Stick" by Peter Brown, Henry Roediger, and Mark McDaniel.
In this book profile, we explore the science-backed strategies that transform how we learn and retain information effectively.
Charles breaks down the counterintuitive research that reveals why our most common study methods don't work and what actually does. From debunking the fluency illusion to mastering retrieval practice, the episode uncovers evidence-based techniques used by top performers across business, sports, and entertainment to make learning truly stick.
Key topics include:
- The fluency illusion - why feeling smart during learning doesn't mean you've actually mastered the material
- Retrieval practice - how pulling information from memory strengthens long-term retention and transfer abilities
- Spacing and interleaving - why breaking up learning sessions and mixing topics creates more durable knowledge
- The power of reflection and learning from mistakes - how processing experiences deepens understanding and builds resilience
- Calibration and avoiding overconfidence - keeping your self-assessment honest through feedback and practice testing
Learn from Charles's breakdown how to implement a practical learning routine that incorporates these research-proven strategies. Discover why embracing difficulty and mistakes accelerates growth, and gain actionable techniques for leading teams through effective training and development. Transform your approach to learning from passive absorption to active, spaced, and reflective practice that builds expertise over time.
Make It Stick Book: https://www.amazon.com/Make-Stick-Science-Successful-Learning/dp/0674729013
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:05) Tip: The Fluency Illusion - Why Easy Doesn't Equal Learned
(02:51) Technique: Retrieval Practice - CrossFit for Your Brain
(04:40) Tool: Spacing and Interleaving - Smart Learning Timing
(07:03) Tip: The Power of Reflection in Learning
(08:26) Technique: Learning from Mistakes as Fuel for Growth
(10:48) Tip: Calibration - Keeping Confidence in Check
(12:15) Tool: A Practical Learning Framework
(13:30) Tip: Adopting a Growth Mindset for Continuous Learning
(14:47) Conclusion
Keywords:
Charles Good, The Good Leadership Podcast, IMS, IMS Online, Make It Stick, learning science, retrieval practice, spacing effect, interleaving, fluency illusion, cognitive psychology, educational research, skill development, training effectiveness, learning retention, deliberate practice, growth mindset, team development, professional learning, evidence-based learning
Today, we continue our conversation with Elizabeth Lotardo.
Elizabeth Lotardo is a consultant, writer, and training creator who helps organizations drive emotional engagement. Her new book, Leading Yourself, is about creating meaning, joy, and opportunities at work, even if your job isnât perfect. Youâll learn how to find more meaning in your role, quiet fear or anxiety about the future, and create opportunities that enable you to do your best work. At McLeod & More Inc, I'm the VP of Client Services, working with clients like Salesforce, DraftKings, Hilton, and numerous Berkshire Hathaway organizations. Sheâs designed programs for senior leaders, frontline managers, and entry-level teammates that enable everyone to create more purpose-driven work experiences. She is also the co-author of Selling with Noble Purpose and writes for Harvard Business Review.
In this second part of our conversation, we dive deeper into the practical application of self-leadership principles. Elizabeth reveals how to strike the balance between taking responsibility without over-apologizing, the critical importance of managing energy alongside time, and why sometimes "phoning it in" is actually a strategic choice.
Key topics include:
- How to take responsibility for failures without diminishing your confidence through over-apologizing
- Practical strategies for managing energy drivers and sappers in your daily work
- Why "phoning it in" strategically helps high achievers avoid burnout and maintain focus
- The shift from servant leadership to purpose-driven leadership in modern workplaces
- Implementing Amazon's "disagree and commit" principle for better team dynamics
- A three-part framework for effective feedback: timing, strength, and scope
- Coach K's "next play" philosophy for moving forward after success or failure
- Breaking cycles of negativity and workplace burnout through controllable actions
Whether you're struggling with perfectionism, managing a demanding workload, or looking to build stronger workplace relationships, Elizabeth's insights provide actionable strategies for leading yourself more effectively while creating positive impact for your team and organization.
Elizabethâs Linked-In: https://www.linkedin.com/in/elizabethlotardo/
Elizabethâs Website:https://www.elizabethlotardo.com/
Elizabeth's Book: https://www.amazon.com/Leading-Yourself-Meaning-Opportunities-Already/dp/1394238703
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:25) Tip: Taking Responsibility Without Over-Apologizing
(03:00) Tool: Managing Energy Drivers and Sappers Effectively
(05:25) Technique: Strategic "Phoning It In" for High Achievers
(08:30) Tip: Becoming Invaluable Instead of Indispensable
(10:30) Tool: Purpose-Driven vs Servant Leadership Models
(12:50) Technique: Implementing "Disagree and Commit" Principles
(16:05) Tip: Three-Part Feedback Framework: Timing, Strength, Scope
(19:40) Tool: Coach K's "Next Play" Philosophy
(22:25) Technique: Setting Clear Expectations as New Leaders
(24:40) Tip: Breaking Negativity Cycles Through Controllable Actions
(27:39) Conclusion
CharlesGood #ElizabethLotardo #TheGoodLeadershipPodcast #SelfLeadership #PersonalGrowth #LeadershipDevelopment #ProfessionalDevelopment #EnergyManagement #WorkplaceBurnout #FeedbackSkills #ExpectationSetting #PurposeDrivenLeadership #WorkplaceResilience #LeadershipMindset #PerformanceOptimization #WorkLifeBalance #TeamCollaboration #NextPlayMindset #ResponsibilityOwnership #StrategicFocus
Today, we continue our conversation with Ayelet Fishbach.
Ayelet Fishbach studies social psychology, management and consumer behavior. She is the past president of the Society for the Science of Motivation and the International Social Cognition Network, and the best-selling author of GET IT DONE: Surprising Lessons from the Science of Motivation.
Fishbach is an expert on motivation and decision making. Her groundbreaking research on human motivation has won the Society of Experimental Social Psychology's Best Dissertation Award and Career Trajectory Award, and the Fulbright Educational Foundation Award. She further received the Provost's Teaching Award from the University of Chicago.
Fishbachâs research has been published in many journals, including Nature, Psychological Review, Psychological Science, Journal of Consumer Research, Journal of Experimental Psychology: General, Journal of Marketing Research, and the Journal of Personality and Social Psychology. Her research is regularly featured in the media, including the New York Times, Financial Times, WSJ, CNN, and NPR.
In this second part of our conversation, we dive deeper into the practical strategies for sustaining motivation when the initial excitement fades. Ayelet reveals how to boost intrinsic motivation, navigate the vulnerable middle stage of goal pursuit, and overcome the common challenges that derail our best intentions.
Key topics include:
- Three strategies for boosting intrinsic motivation
- When to persist with goals versus when to let them go
- The motivation challenge of the middle stage and solutions for staying engaged
- How to monitor progress effectively using "half full" versus "half empty" approaches
- Strengthening identity and values to resist temptation in crucial moments
- The psychology of sharing goals publicly and when to keep them private
- Effective self-talk techniques using distancing language for better self-regulation
- Why follow-through is challenging and strategies for bridging intention-action gaps
Whether you're struggling to maintain momentum on important projects, trying to build sustainable habits, or helping your team stay motivated through challenging periods, Ayelet's research-backed insights provide proven methods for turning motivation science into lasting behavioral change.
Ayelet Fishbachâs Website: https://www.ayeletfishbach.com/
Ayelet Fishbach's Book: https://www.amazon.com/Get-Done-Surprising-Lessons-Motivation/dp/0316538345
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:20) Tool: Three Strategies for Boosting Intrinsic Motivation
(05:00) Technique: When to Persist vs When to Let Goals Go
(08:25) Tip: Navigating the Vulnerable Middle Stage of Goals
(11:15) Tool: Half Full vs Half Empty Progress Monitoring
(14:30) Technique: Strengthening Identity to Resist Temptation
(19:20) Tip: The Psychology of Sharing Goals Publicly
(22:45) Tool: Effective Self-Talk Using Distancing Language
(24:25) Technique: Bridging the Intention-Action Gap
(27:25) Tip: Combining Multiple Goals for Better Follow-Through
(28:34) Conclusion
CharlesGood #AyeletFishbach #TheGoodLeadershipPodcast #MotivationScience #BehavioralScience #GetItDone #IntrinsicMotivation #GoalPersistence #MiddleStageMotivation #ProgressMonitoring #TemptationResistance #SelfTalk #IntentionActionGap #GoalSupport #BehavioralChange #HabitFormation #SelfRegulation #MotivationResearch #HumanBehavior #PerformanceOptimization
Today, we are joined by Ayelet Fishbach.
Ayelet Fishbach studies social psychology, management and consumer behavior. She is the past president of the Society for the Science of Motivation and the International Social Cognition Network, and the best-selling author of GET IT DONE: Surprising Lessons from the Science of Motivation.
Fishbach is an expert on motivation and decision making. Her groundbreaking research on human motivation has won the Society of Experimental Social Psychology's Best Dissertation Award and Career Trajectory Award, and the Fulbright Educational Foundation Award. She further received the Provost's Teaching Award from the University of Chicago.
Fishbachâs research has been published in many journals, including Nature, Psychological Review, Psychological Science, Journal of Consumer Research, Journal of Experimental Psychology: General, Journal of Marketing Research, and the Journal of Personality and Social Psychology. Her research is regularly featured in the media, including the New York Times, Financial Times, WSJ, CNN, and NPR.
In this episode, we explore the fascinating science behind what truly drives human motivation and why so many of our common approaches to goal setting actually work against us. Ayelet reveals the three critical traps that undermine our motivation from the start: focusing on means rather than ends, being too concrete in our goal setting, and framing goals as things to avoid rather than pursue.
Key topics include:
- The Baron von MĂŒnchhausen story and the impossibility of self-motivation through willpower alone
- The three goal-setting traps that sabotage motivation: means-focused goals, overly concrete targets, and avoidance framing
- Why fantasizing about success actually reduces the likelihood of achieving your goals
- Why 10,000 steps became a global phenomenon
- How incentives can backfire
- Uncertain incentives and why mystery bonuses motivate more than fixed rewards
- How to make goals more emotionally engaging
Whether you're leading a team, pursuing personal goals, or trying to understand what truly motivates human behavior, Ayelet's research-backed insights provide a roadmap for creating sustainable motivation that leads to real results.
Ayelet Fishbach's Book: https://www.amazon.com/Get-Done-Surprising-Lessons-Motivation/dp/0316538345
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:10) Tool: Understanding the Baron von MĂŒnchhausen Metaphor for Self-Motivation
(02:25) Technique: Avoiding the Three Goal-Setting Traps That Undermine Motivation
(06:25) Tip: Why Approach Goals Work Better Than Avoidance Goals
(07:50) Tool: Learning About Motivation from Graduate School and Early Career Challenges
(10:05) Technique: Why Fantasizing About Success Reduces Action and What Works Instead
(12:00) Tip: The Power of Numbers in Goal Setting and the 10,000 Steps Phenomenon
(15:20) Tool: Understanding When Incentives Help and When They Backfire
(18:45) Technique: The Cobra Effect and How Poor Incentive Design Creates Unintended Consequences
(20:10) Tip: Why Uncertain Incentives Are More Motivating Than Fixed Rewards
(22:30) Tool: Why Excitement Predicts Persistence Better Than Importance
(24:45) Technique: Making Goals More Emotionally Engaging for Sustainable Motivation
(25:50) Conclusion
CharlesGood #AyeletFishbach #TheGoodLeadershipPodcast #MotivationScience #BehavioralScience #GoalSetting #GetItDone #SelfMotivation #IncentiveDesign #GoalPersistence #BehavioralChange #MotivationResearch #IntrinsicMotivation #ExtrinsicMotivation #GoalPsychology #PerformanceMotivation #HumanBehavior #OrganizationalBehavior #LeadershipMotivation #BehavioralEconomics
Today, we are joined by Josh Allan Dykstra.
Josh Allan Dykstra is the world's foremost practitioner on the Future Of Work and Human Energyâą, helping audiences create the future they want to work in by reimagining the way organizations and people interact. He has served a client list of companies that collectively employ over a million people. Josh is the founder and CEO of The Work Revolution, and his articles and ideas have been featured by Fast Company, Forbes, The Huffington Post, and Business Insider. He holds an MBA in Executive Leadership from the University of Nebraska-Lincoln and his latest book, Igniting the Invisible Tribe: Designing An Organization That Doesn't Suck, is available on Amazon and Audible.
In this episode, we explore Josh's groundbreaking concept of the "invisible tribe"âthose people who crave purpose, connection, and creativity in their work and won't settle for purely transactional environments.
Key topics include:
- The concept of the invisible tribe and how organizations can ignite intrinsic motivation
- Why treating humans like machines is fundamentally flawed
- The misalignment between short-term financial pressures and long-term people investments
- How to help employees operate "at their best" more frequently
- Moving from army-style hierarchies to orchestra-style collaboration and harmony
- Transitioning from old-world scientist thinking to new-world artist mindsets
- Why organizations need to shift from pyramid structures to bridge structures
- The importance of rest and recovery in creating sustainable high performance
Whether you're leading a team, transforming an organization, or simply trying to create more meaningful work experiences, Josh's insights provide a roadmap for building workplaces that honor human potential while delivering exceptional results.
Josh Allan Dykstra's Book: www.amazon.com/Igniting-Invisible-Tribe-Designing-Organization/dp/0985832614
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:25) Tool: Understanding the Invisible Tribe Concept and Intrinsic Motivation
(04:25) Technique: Recognizing the Catalyst for Creating Better Work Experiences
(07:15) Tip: Moving Beyond the Machine Metaphor to Interconnected Thinking
(10:25) Tool: Why Being Connected and Human Creates Competitive Advantage
(13:55) Technique: Using "When Were You Last at Your Best?" as a Leadership Framework
(17:25) Tip: Creating More Orchestras and Fewer Armies in Organizations
(21:40) Tool: Transitioning from Old-World Scientist to New-World Artist Mindset
(25:20) Technique: Shifting from Pyramid to Bridge Organizational Structures
(28:45) Tip: Building Pathways for People to Do What Brings Them Energy
(29:09) Conclusion
CharlesGood #JoshAllanDykstra #TheGoodLeadershipPodcast #InvisibleTribe #FutureOfWork #OrganizationalTransformation #HumanCenteredLeadership #WorkplaceInnovation #IntrinsicMotivation #SystemsThinking #QuantumLeadership #OrchestralLeadership #ArtistMindset #BridgeOrganizations #WorkplaceHumanity #OrganizationalDesign #PeopleFirst #WorkplacePurpose #LeadershipMetaphors #ModernWorkplace
Today, we are joined by Chris Littlefield.
Christopher Littlefield is an International and TEDx Speaker, an Expert in Employee Appreciation, Workplace Culture and the founder of Beyond Thank You. He has trained thousands of leaders, across six continents, on how to understand what their people want and need to be at their best. His clients include Accenture, Boston Medical, Lebanese Postal Service, MIT Sloan School of Management, Reserve Bank of Australia, Salesforce, the U.S. Army, the United Nations, and more. His work has been featured in New York, Inc, Mindful, and British Psychologies Magazines, and profiled in Harvard Business Review. Chris is a regular contributor to Forbes and Harvard Business Review and the author of the bestselling book, [75+Team Building Activities for Remote Teams.]
In this episode, we explore how silence in the workplace doesn't mean satisfaction and why many leaders are blindsided when their top performers leave. Chris reveals the subtle signs of disengagement that leaders often miss and provides practical frameworks for conducting "stay conversations" that keep valuable employees engaged long before they consider leaving.
Key topics include:
- Why top performers often don't voice concerns and how this creates leadership blind spots
- The three early warning signs of employee disengagement
- How to conduct effective "stay conversations" at key career triggers and milestones
- Strategies for shifting from seeing difficult conversations as risks to viewing them as strategic advantages
- The art of giving and receiving compliments in professional settings without discomfort
- Chris's inverted pyramid framework: appreciating, acknowledging, recognizing, rewarding, and awarding
- How recognition differs in remote and hybrid work environments
- Using reflective recognition and positive probing to uncover what employees truly want to be recognized for
Whether you're struggling with employee retention, looking to improve team engagement, or wanting to build a more appreciative workplace culture, Chris's insights provide practical tools for transforming everyday interactions into powerful relationship-building moments.
Chris Littlefield's Company: https://beyondthankyou.com/
Chris Littlefieldâs Linkedin: https://www.linkedin.com/in/christopher-littlefield/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:15) Tool: Understanding How Conflict Resolution Led to Recognition Expertise
(03:15) Technique: Recognizing the Three Early Warning Signs of Disengagement
(06:35) Tip: Conducting Stay Conversations at Key Career Triggers
(10:55) Tool: Shifting from Risk Mindset to Strategic Advantage in Difficult Conversations
(14:25) Technique: Creating a Workplace Culture Where Appreciation is Openly Embraced
(18:00) Tip: Avoiding Recognition Pitfalls Like Butter Them Up and Sandwich Feedback
(20:25) Tool: The Inverted Pyramid Framework for Recognition and Appreciation
(23:50) Technique: Adapting Recognition Strategies for Remote and Hybrid Teams
(26:45) Tip: Using Reflective Recognition and Positive Probing to Uncover Hidden Contributions
(27:58) Conclusion
CharlesGood #ChrisLittlefield #TheGoodLeadershipPodcast #WorkplaceRecognition #EmployeeEngagement #StayConversations #WorkplaceAppreciation #EmployeeRetention #RemoteTeamRecognition #ConflictPrevention #LeadershipCommunication #TeamEngagement #WorkplaceCulture #EmployeeFeedback #PositiveWorkplace #RecognitionStrategy #AppreciationCulture #HybridWorkplace #EmployeeExperience #LeadershipDevelopment
Today, we unpack the book "Peak" by Anders Ericsson.
In this book profile, we explore the revolutionary science behind expert performance and how anyone can achieve extraordinary levels of skill through deliberate practice.
Charles breaks down Ericsson's groundbreaking research that debunks the myth of natural talent and reveals the specific methods used by world-class performers across every field. From elite athletes to master musicians, the episode uncovers the structured approach that separates those who plateau from those who continue to grow throughout their careers.
Key topics include:
- The three types of practice and why only one actually moves the needle
- How mental representations serve as internal GPS systems that guide expert performance and decision-making
- The myth-busting truth about talent vs. practice
- The three F's of effective skill development that create sustainable improvement
- Building systems and habits that make deliberate practice sustainable for busy professionals
Learn from Charles's breakdown how to identify the specific skills that will differentiate you, study top performers effectively, and structure your practice sessions for maximum impact. Discover why excellence isn't born but built through intentional effort, and gain practical strategies for breaking through performance plateaus in any field, from leadership and communication to technical skills and creative pursuits.
Anders Ericsson's Book "Peak": https://www.amazon.com/Peak-Secrets-New-Science-Expertise-ebook/dp/B011H56MKS
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:15) Tool: Understanding Why Naive Practice Keeps You Stuck
(02:45) Technique: Busting the Myths That Limit Your Growth Potential
(04:45) Tip: The Three Types of Practice and Why Only One Works
(06:15) Tool: How Deliberate Practice Separates Elite Performers from Everyone Else
(07:25) Technique: Building Mental Representations That Guide Expert Performance
(08:45) Tip: Five Steps to Develop Powerful Mental Models in Any Field
(10:15) Tool: Shifting from Learning to Training for Skill Acquisition
(11:35) Technique: Studying Top Performers' Process, Not Just Their Output
(12:35) Tip: The Focus-Feedback-Fix It Loop for Effective Practice
(13:35) Tool: Working with Coaches or Becoming Your Own Coach
(14:20) Technique: Training Like a Pro with Short, High-Intensity Sessions
(15:00) Tip: Building Systems That Make Practice a Sustainable Habit
(16:30) Tool: Why Excellence is Built, Not BornâThe Role of Genetics vs. Practice
(18:35) Conclusion
CharlesGood #TheGoodLeadershipPodcast #DeliberatePractice #AndersBergsson #PeakPerformance #SkillDevelopment #ExpertiseBuilding #TalentMyth #MentalRepresentations #ProfessionalDevelopment #LeadershipSkills #PerformanceImprovement #LearningScience #PracticeMethod #GrowthMindset #MasteryMindset #ElitePerformance #SkillAcquisition #ContinuousImprovement #PersonalExcellence
Today, we continue our conversation with Carmine Gallo.
CARMINE GALLO is a three-time Wall Street Journal bestselling author, internationally popular keynote speaker, Harvard instructor, and leadership advisor for the worldâs most admired brands. A âcommunications guru,â according to Publishers Weekly, Galloâs books have been translated into more than 40 languages. He delivers highly customized, engaging, inspiring, and actionable multimedia keynotes based on his international bestsellers: Talk Like TED, The Presentation Secrets of Steve Jobs, and The Storytellerâs Secret, Five Stars, and his latest book The Bezos Blueprint.
In this second part of our conversation, we dive deeper into the practical frameworks that make communication truly effective. We also explore the strategic use of metaphors, the science behind visual communication, and how leaders can maintain their human edge in an AI-driven world.
Key topics include:
- The message map framework
- How Jeff Bezos's reading habits and the Amazon flywheel revolutionized business strategy
- The Gallo Method for distilling complexity into powerful, memorable messages
- The science and art of using metaphors and analogies to make abstract concepts stick
- Strategic use of visuals and the neuroscience behind why images outperform text
- Maintaining the human edge in communication as AI becomes more prevalent
- Learning from Leonardo da Vinci's cross-disciplinary approach
Whether you're preparing for a crucial presentation or looking to enhance your everyday communication impact, Carmine's insights will help you craft messages that not only inform but inspire and persuade.
Carmine Gallo's Books: https://www.amazon.com/stores/Carmine-Gallo/author/B001IGUTPG
Carmine Gallo's LinkedIn: https://www.linkedin.com/in/carminegallo/
Carmine Galloâs Website: https://www.carminegallo.com/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:20) Tool: The Message Map Framework for Clear Communication
(02:15) Technique: Starting with Big Picture Before Details
(06:55) Tip: Using the Message Map to Force Clarity and Alignment
(07:40) Tool: Jeff Bezos's Reading Habits and Application Strategy
(09:00) Technique: The Amazon Flywheel Concept from Good to Great
(10:40) Tip: The Gallo Method for Distilling Complex Ideas
(11:55) Tool: Understanding and Creating Powerful Loglines
(13:15) Technique: Using Metaphors and Analogies Like Speed as "Die Hard on a Bus"
(16:00) Tip: Learning from Amazon's Name Origin and Metaphorical Thinking
(17:40) Tool: Strategic Use of Visuals and the Science Behind Image Processing
(20:20) Technique: Creating Multi-Sensory Experiences Like TED Talks
(21:40) Tip: Maintaining Human Edge in the Age of AI Through Personality
(24:05) Tool: Leonardo da Vinci's Cross-Disciplinary Approach to Creativity
(27:15) Technique: Cross-Pollination of Ideas for Innovation and Communication
(28:00) Conclusion
CharlesGood #CarmineGallo #TheGoodLeadershipPodcast #BusinessCommunication #MessageMapping #EffectivePresentation #StorytellingInBusiness #VisualCommunication #MetaphoricalThinking #AIAndHumanCommunication #CrossDisciplinaryLearning #JeffBezos #LeonardoDaVinci #TEDTalks #PowerPointPresentation #CommunicationStrategy #PersuasiveCommunication #LeadershipCommunication #PublicSpeaking #BusinessStorytelling
Today, we are joined by Elizabeth Lotardo.
Elizabeth Lotardo is a consultant, writer, and training creator who helps organizations drive emotional engagement. Her new book, Leading Yourself, is about creating meaning, joy, and opportunities at work, even if your job isnât perfect. Youâll learn how to find more meaning in your role, quiet fear or anxiety about the future, and create opportunities that enable you to do your best work. At McLeod & More Inc, I'm the VP of Client Services, working with clients like Salesforce, DraftKings, Hilton, and numerous Berkshire Hathaway organizations. Iâve designed programs for senior leaders, frontline managers, and entry-level teammates that enable everyone to create more purpose-driven work experiences. She is also the co-author of Selling with Noble Purpose and write for Harvard Business Review.
In this episode, we explore the transformative power of self-leadership and how managing the space between your ears becomes the cornerstone of effective leadership. Elizabeth reveals why so many people struggle to find purpose in their work and provides practical strategies for creating meaning even in mundane roles.
Key topics include:
- Why finding purpose in work is challenging
- The critical difference between passion and purpose
- Techniques for discovering your ripple effect and understanding your true impact
- How to break free from negative purpose cycles
- The Stockdale Paradox and how to balance optimism with confronting brutal realities
Whether you're struggling to find meaning in your current role or looking to enhance your self-leadership capabilities, Elizabeth's insights will help you develop the foundational skills needed to lead yourself effectively before attempting to lead others.
Elizabeth Lotardo's Book: https://www.amazon.com/Leading-Yourself-Meaning-Opportunities-Already/dp/1394238703
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:30) Tool: Understanding Why People Struggle to Find Purpose in Work
(02:50) Technique: Distinguishing Between Passion and Purpose for Greater Impact
(04:25) Tip: Articulating Your Ripple Effect to Understand Work Impact
(07:35) Technique: Breaking Free from Lack of Purpose Cycles
(09:10) Tip: Shifting Focus from Seeking Purpose to Creating It
(13:45) Technique: Adding Support Beams When Changing Core Beliefs
(15:10) Tip: Applying the Stockdale Paradox to Daily Leadership Challenges
(16:35) Tool: Using 20 Seconds of Insane Courage in Corporate Settings
(19:25) Tip: Reframing Change as Growth Opportunity
(21:00) Tool: Learning from Failure and Knowing When to Pivot
(23:15) Technique: Operating Effectively Despite Uncertainty
(24:30) Tip: Choosing Consistency Over Intensity for Goal Achievement
(27:25) Tool: Setting Input-Based Goals Instead of Output-Based Promises
(31:56) Conclusion
CharlesGood #ElizabethLotardo #TheGoodLeadershipPodcast #SelfLeadership #PurposeAtWork #MindsetManagement #PersonalGrowth #LeadershipDevelopment #ProfessionalDevelopment #WorkplacePurpose #ChangeManagement #ResilienceBuilding #GoalSetting #LeadershipMindset #SelfAwareness #PersonalLeadership #WorkplaceMotivation #CareerDevelopment #LeadershipFoundations #EmotionalIntelligence
Today, we are joined by Clay Scroggins.
Clay is the author of the best-selling books How to Lead When Youâre Not in Charge, How to Lead in a World of Distraction, and The Aspiring Leaderâs Guide to the Future. He holds a degree in Industrial Engineering from Georgia Tech as well as a Masterâs degree and Doctorate with an emphasis in Online Church from Dallas Theological Seminary. For almost 20 years, Clay Scroggins served in many pastoral roles at North Point Ministries, a multisite church started in Alpharetta, Georgia led by Andy Stanley. Most recently, Clay served as the lead pastor of Buckhead Church, one of North Pointâs largest campuses. Clay is a sought after speaker (thatâs what he tells his parents) having worked with organizations ranging from the Dallas Cowboys or the staff at the White House all the way to Taco Bell or the Alabama Association of Tax Assessors. Clay lives in Atlanta, Georgia, with his wife, Jenny, and their five children.
In this second part of our conversation, we dive deeper into how positivity becomes a leadership superpower in today's overwhelmed workplace, the crucial difference between thinking critically and being critical, and practical strategies for rejecting passivity.
Key topics include:
- How to shift from negativity and cynicism to ownership and hope in the workplace
- The difference between thinking critically and being critical, and how to stay solution-oriented
- Why scheduling time to think is essential for leaders
- The CPR method for rejecting passivity and taking meaningful action
- How to challenge up effectively without threatening your leadership, illustrated through the Chick-fil-A innovation story
- Why developing influence before authority makes you a better leader
Clay's practical insights will help you lead effectively from wherever you stand in the organization.
Clayâs E-mail: clay.scroggins@gmail.com
Clayâs Website: https://www.clayscroggins.com/
Clayâs Book: https://www.amazon.com/How-Lead-When-Youre-Charge/dp/0310536960/
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:10) Tool: Developing Positivity as a Leadership Superpower
(03:55) Technique: Understanding How Your Energy Affects Others
(06:15) Tip: Choosing to Be a Voice for Good in Challenging Times
(08:25) Tool: Thinking Critically Without Being Critical
(10:50) Technique: Using the LB-NT Method for Constructive Feedback
(11:35) Tip: Creating Space to Think in an Execute-Heavy Culture
(14:00) Tool: Recognizing When Your Best Ideas Come and Why
(16:15) Technique: The CPR Method for Rejecting Passivity
(18:45) Tip: Using the Magic Wand Question to Combat Passivity
(21:25) Tool: Challenging Up Through the Chick-fil-A Innovation Story
(25:25) Technique: The "As Now, So Then" Mindset for Leadership Development
(27:35) Tip: Cultivating Influence Before Authority for Better Leadership
(28:40) Conclusion
CharlesGood #ClayScroggins #TheGoodLeadershipPodcast #LeadWithoutAuthority #InfluentialLeadership #PositiveLeadership #CriticalThinking #RejectingPassivity #ChallengingUp #LeadershipInfluence #WorkplacePositivity #LeadershipMindset #PersonalLeadership #AuthenticLeadership #LeadershipWithoutTitle #OrganizationalLeadership #LeadershipDevelopment #InfluenceOverAuthority #EmergingLeaders #LeadershipGrowth
Today, we are joined by Clay Scroggins.
Clay is the author of the best-selling books How to Lead When Youâre Not in Charge, How to Lead in a World of Distraction, and The Aspiring Leaderâs Guide to the Future. He holds a degree in Industrial Engineering from Georgia Tech as well as a Masterâs degree and Doctorate with an emphasis in Online Church from Dallas Theological Seminary. For almost 20 years, Clay Scroggins served in many pastoral roles at North Point Ministries, a multisite church started in Alpharetta, Georgia led by Andy Stanley. Most recently, Clay served as the lead pastor of Buckhead Church, one of North Pointâs largest campuses. Clay is a sought after speaker (thatâs what he tells his parents) having worked with organizations ranging from the Dallas Cowboys or the staff at the White House all the way to Taco Bell or the Alabama Association of Tax Assessors. Clay lives in Atlanta, Georgia, with his wife, Jenny, and their five children.
In this episode, we explore the revolutionary concept that leadership and authority aren't a package deal. Clay dismantles the myth that you must wait for a title or position to begin leading, instead revealing how waiting for empowerment actually trains passivity and undermines your potential.
Key topics include:
- Why leadership and authority are not a package deal and how this myth limits potential
- The danger of waiting to be empowered and how it trains passivity in leaders
- Why influence is more powerful than authority in the long run for effective leadership
- The importance of self-leadership as the foundation for influencing others
Learn from Clay Scroggins how to cultivate influence from wherever you sit in an organization.
Clay Scrogginsâs website: https://www.clayscroggins.com/
Clay Scrogginsâs Books: https://www.amazon.com/stores/author/B01MXJ1O3Y
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Understanding Why Leadership and Authority Aren't a Package Deal
(03:30) Tip: The Danger of Waiting to Be Empowered
(05:30) Technique: Cultivating Influence Over Authority for Long-Term Success
(08:40) Tool: Building Stable Leadership Identity Through the Five P's
(14:30) Tip: Understanding Purpose as the Foundation of Effective Leadership
(15:00) Technique: Distinguishing Between Kibosh and Kavash Leadership Styles
(18:00) Tool: The Importance of Self-Leadership Before Leading Others
(20:05) Tip: Monitoring Your Heart and Behavior for Self-Awareness
(23:00) Technique: Supporting Your Leader to Build Moral Authority
(24:33) Conclusion
#CharlesGood #ClayScroggins #TheGoodLeadershipPodcast #LeadWithoutAuthority #InfluentialLeadership #SelfLeadership #LeadershipIdentity #EmergingLeaders #LeadershipDevelopment #InfluenceOverAuthority #LeadershipMindset #PersonalLeadership #AuthenticLeadership #LeadershipWithoutTitle #OrganizationalLeadership #FollowershipSkills #LeadershipGrowth #PurposeDrivenLeadership #SelfAwareness #LeadershipInfluence
Today, we are joined by Bill Hawkins.
Mr. Bill Hawkins is an expert in leadership effectiveness. In association with Marshall Goldsmith Partners, he has worked with over twenty Fortune 500 companies in seventeen countries. Mr. Hawkins began his career working for a division of Johnson & Johnson in sales, marketing, and product management positions. He then joined Boston Scientific Corporation as Director and then Vice President of Sales and Marketing. For the last fifteen years Mr. Hawkins has worked with organizations to identify and develop high-potential leaders. During this time, he has designed and facilitated leadership-training workshops with leading organizations on five continents. He also coaches leaders individually to increase personal effectiveness. With his blend of consulting and management experience, Bill brings a breadth of understanding and insight to "real world" situations.
Aside from his work with major corporations, Mr. Hawkins has donated his services to the International Red Cross / Red Crescent, the New York Association for New Americans, and the Girl Scouts of the USA. He holds a BS from Drake University and an MBA from Indiana University. He is a member of the Learning Network, the Peter Drucker Foundation "Thought Leaders Forum", and is listed in Who's Who in International Business. Mr. Hawkins is a contributing author in the Peter Drucker Foundation book The Organization of the Future (Jossey-Bass, l997). He is also a contributing author in Coaching for Leadership (Jossey-Bass, 2003), Change Champion's Fieldguide (Best Practice Publications, 2008), and What Got You Here Won't Get You There - In Sales (McGraw Hill, 2011).
In this episode, we dive into the next phase of leadership development, unpacking coaching strategies for transitioning leaders, tools to drive employee engagement, and how empathy, far from being soft, can be a strategic leadership advantage.
Key topics include:
- The Six Question Coaching Process to deepen engagement and provide clarity
- The Feed Forward technique to develop employees through forward-focused feedback
- Why empathy and accountability are not oppositesâbut allies
- Coaching high-potential individuals through discomfort and ambiguity
- Strategies for developing future executives through real-world challenges
- How to lead without authority and influence up, down, and across the organization
Learn from Bill Hawkins how to become a more impactful and empathetic coach for your team. Gain practical tools to navigate common leadership pitfalls and foster long-term career growthâfor yourself and those you lead.
Hawkins Consulting Group: http://hawkinsconsultinggroup.com/
Bill Hawkins' Book:
"What Got You Here Won't Get You There in Sales": https://www.amazon.com/What-Here-Wont-There-Sales/dp/0071773940
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:20) Technique: Leadership at Every Level: From Individual Contributor to Executive
(08:05) Tool: The Six Question Coaching Process
(15:30) Tip: Using Feed Forward for Constructive Feedback
(20:00) Technique: Creating Developmental Experiences for High-Potential Employees
(24:00) Tip: The Power of Influence Without Authority
(26:45) Tip: Coaching Through Ambiguity and Stress
(27:03) Conclusion
CharlesGood #BillHawkins #TheGoodLeadershipPodcast #CoachingTools #LeadershipDevelopment #ExecutiveCoaching #EmpathyInLeadership #HighPotentialLeaders #SixQuestionProcess #FeedForward #CareerGrowth #InfluenceWithoutAuthority #Mentoring #PeopleManagement #StrategicLeadership #OrganizationalGrowth
Today, we are joined by Bill Hawkins.Mr. Bill Hawkins is an expert in leadership effectiveness. In association with Marshall Goldsmith Partners, he has worked with over twenty Fortune 500 companies in seventeen countries. Mr. Hawkins began his career working for a division of Johnson & Johnson in sales, marketing, and product management positions. He then joined Boston Scientific Corporation as Director and then Vice President of Sales and Marketing. For the last fifteen years Mr. Hawkins has worked with organizations to identify and develop high-potential leaders. During this time, he has designed and facilitated leadership-training workshops with leading organizations on five continents. He also coaches leaders individually to increase personal effectiveness. With his blend of consulting and management experience, Bill brings a breadth of understanding and insight to "real world" situations. Aside from his work with major corporations, Mr. Hawkins has donated his services to the International Red Cross / Red Crescent, the New York Association for New Americans, and the Girl Scouts of the USA. He holds a BS from Drake University and an MBA from Indiana University. He is a member of the Learning Network, the Peter Drucker Foundation "Thought Leaders Forum", and is listed in Who's Who in International Business. Mr. Hawkins is a contributing author in the Peter Drucker Foundation book The Organization of the Future (Jossey-Bass, l997). He is also a contributing author in Coaching for Leadership (Jossey-Bass, 2003), Change Champion's Fieldguide (Best Practice Publications, 2008), and What Got You Here Won't Get You There - In Sales (McGraw Hill, 2011).In this episode, we explore the four distinct coaching stylesâDirector, Tutor, Collaborator, and Casualâand how leaders can adapt their approach to match the specific needs of their team members. Bill provides a framework for understanding when to use each style and how to avoid their potential pitfalls. Key topics include:âąThe four coaching styles and how to determine which one works best in different situationsâąBreaking jobs into 3-5 key components to make coaching more targeted and effectiveâąCommon mistakes leaders make when coaching employees who encounter obstaclesâąStrategies for re-engaging seasoned employees who feel demotivated or overwhelmedâąThe critical differences between coaching and mentoring, and why leaders need both approachesLearn from Bill Hawkins how to become a more versatile and impactful coach for your team members. Gain practical insights on how to overcome common coaching pitfalls and build meaningful mentoring relationships that prepare both you and your team for future success.Bill Hawkins' Book: "What Got You Here Won't Get You There in Sales": https://www.amazon.com/What-Here-Wont-There-Sales/dp/0071773940-Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99 Chapters:(00:00) Introduction(01:20) Tool: The Four Coaching Styles Framework(08:30) Technique: Adapting Coaching Styles Based on Competence Levels(10:00) Tip: Breaking Jobs into 3-5 Key Components for Targeted Coaching(13:40) Tool: Focusing on High-Impact Areas to Avoid Overwhelm(14:00) Technique: Helping Employees Who Run Into Trouble(16:50) Tip: Re-engaging Burned-Out Employees Through Collaborative Problem-Solving(21:50) Tool: Understanding the Crucial Differences Between Coaching and Mentoring(24:20) Technique: How to Recruit Your Own Mentor Effectively(25:30) Tip: The Value of Having Two Different Types of Mentors(27:25) Conclusion
Today, we are joined by Joe Navarro.
For 25 years, Joe Navarro served as an FBI agent specializing in counterintelligence and behavioral assessment. Since retiring, he has authored 14 books in 32 languages dealing with human behavior and body language. Through his experience working with CEOs and senior leaders of major global organizations he is highly sought out for his expertise on leadership, influence, and the behavioral qualities that drive more effective leaders and in turn happier, more productive workforces.
Joe earned his Master of Arts degree from Salve Regina University and lectured annually for a decade at the Harvard Business School. He sits on the Global Advisory Board of The Libra Group, supporting its Executive Team and Board of Directors. He provides strategic guidance to the group that is active in aviation, energy, hospitality, real estate, shipping, and diversified investments worldwide.
In this episode, we dive deeper into practical applications of nonverbal communication for leaders. Joe reveals how small behavioral changes can create a significant impact on leadership effectiveness.
Key topics include:
- Why comfort versus discomfort is more important than trying to detect deception
- How leaders can use nonverbal signals to create psychological safety and presence
- The significance of gesture variations like arms akimbo, hand steepling, and palms up
- Universal body language behaviors that transcend cultural differences
- Techniques for improving your virtual presence and video call effectiveness
- The importance of preparation and practice in making strong first impressions
Learn from Joe Navarro how to apply advanced nonverbal communication skills in leadership situations.
Joe Navarro's Books:
"What Every BODY is Saying" - https://a.co/d/9sXXrxD
"The Dictionary of Body Language" - https://a.co/d/gE94ZON
Website: joenavarro.net
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:30) Tip: Focusing on Comfort vs. Discomfort Rather Than Deception
(04:30) Technique: Creating Psychological Safety Through Body Language
(09:30) Tool: Using Arms and Hands to Signal Status and Confidence
(16:40) Tip: Recognizing Universal Body Language Across Cultures
(20:40) Technique: Mastering Virtual Communication and Camera Presence
(24:50) Tool: Making Powerful First Impressions Through Preparation
(28:30) Tip: The Importance of Human Touch and Connection
(30:30) Technique: Teaching Children Body Language from an Early Age
(34:00) Tool: Using Nonverbal Communication as a Leader for Better Relationships
(35:30) Conclusion
Today, we are joined by Joe Navarro.
For 25 years, Joe Navarro served as an FBI agent specializing in counterintelligence and behavioral assessment. Since retiring, he has authored 14 books in 32 languages dealing with human behavior and body language. Through his experience working with CEOs and senior leaders of major global organizations he is highly sought out for his expertise on leadership, influence, and the behavioral qualities that drive more effective leaders and in turn happier, more productive workforces.
Joe earned his Master of Arts degree from Salve Regina University and lectured annually for a decade at the Harvard Business School. He sits on the Global Advisory Board of The Libra Group, supporting its Executive Team and Board of Directors. He provides strategic guidance to the group that is active in aviation, energy, hospitality, real estate, shipping, and diversified investments worldwide.
In this episode, we explore the foundational elements of nonverbal communication and how developing stronger observation skills can transform your personal and professional interactions.
Key topics include:
- The difference between merely looking and truly observing human behavior
- Why feet are often the most honest part of the body in revealing true intentions
- How to recognize clusters of nonverbal cues that signal emotional states
- The importance of identifying baseline behaviors versus changes triggered by specific stimuli
- Practical techniques for developing stronger observation skills in everyday life
Joe Navarro's Book: "What Every BODY is Saying"
https://a.co/d/2wGxP3h
Website: www.jnforensics.com
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:30) Tool: Developing Curiosity as the Foundation of Observation
(03:30) Technique: Learning to Be a Paid Observer in Any Environment
(05:45) Tip: Understanding How Nonverbal Communication Science Has Evolved
(09:10) Tool: Transforming from Looking to Detailed Observation
(12:45) Technique: Training Your Brain Through Continuous Practice
(15:00) Tip: Why Feet Reveal Our Most Honest Intentions
(18:30) Tool: Recognizing Gravity-Defined Behaviors of Excitement
(21:00) Technique: Reading Comfort Levels Through Synchrony and Mirroring
(24:50) Tip: Watching for Behavioral Clusters Instead of Single Tells
(25:40) Tool: Differentiating Between Baselines and Idiosyncratic Behaviors
(27:20) Conclusion
CharlesGood #JoeNavarro #TheGoodLeadershipPodcast #BodyLanguage #NonverbalCommunication #FBI #BehavioralAssessment #HumanBehavior #ObservationSkills #InterrogationTechniques #EmotionalIntelligence #BodyLanguageExpert #FBIProfiling #LeadershipCommunication #ConflictResolution #PeopleReading #NegotiationSkills #TruthDetection #MicroExpressions #BehavioralPatterns
Today, we unpack the book "Atomic Habitsâ by James Clear.
In this book profile, we explore the transformative ideas of how small habits compound into remarkable results over time.
Charles breaks down James Clear's approach to behavior change, showing how tiny improvements of just 1% each day can lead to exponential growth over months and years.
Through practical strategies like habit stacking, implementation intentions, and temptation bundling, this episode breaks down how to overcome the common pitfalls of habit formation. You'll learn how to harness your brain's natural tendencies rather than fighting against them, creating systems that don't depend on fleeting motivation or willpower.
Key topics include:
- How the compound effect transforms tiny daily improvements into remarkable results
- Why systems are more important than goals for sustainable change
- How to create identity-based habits that align with who you want to become
- The four-step pattern of habit formation: cue, craving, response, and reward
- Practical techniques like habit stacking, implementation intentions, and temptation bundling
- Environmental design strategies to reduce friction for good habits
- Methods to make good habits immediately satisfying to ensure repetition
- How to break bad habits by inverting the four laws of behavior change
Whether you're trying to improve your health, productivity, finances, or relationships, these science-backed principles of atomic habits offer a roadmap for consistent, sustainable improvement. Remember: you don't need to make perfect progressâyou just need to cast small votes each day for the person you want to become.
"Atomic Habits" Book: https://www.amazon.com/Atomic-Habits-Proven-Build-Break/dp/0735211299
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:20) Tip: Understanding Habit Compounding for Long-Term Growth
(02:40) Tool: Systems Over Goals for Sustainable Change
(04:10) Technique: Identity-Based Habits as the Key to Transformation
(05:30) Tool: The Four Steps of the Habit Loop
(07:25) Tip: Making Habits Obvious with Habit Stacking
(09:30) Technique: Making Habits Attractive Through Temptation Bundling
(11:00) Tool: Making Habits Easy by Reducing Friction
(12:45) Tip: Making Habits Satisfying with Immediate Rewards
(14:50) Technique: Breaking Bad Habits by Inverting the Four Laws
(16:30) Conclusion
Today, we are joined by Carmine Gallo.
Carmine Gallo is a three-time Wall Street Journal bestselling author, internationally popular keynote speaker, Harvard instructor, and leadership advisor for the worldâs most admired brands. A âcommunications guru,â according to Publishers Weekly, Galloâs books have been translated into more than 40 languages. He delivers highly customized, engaging, inspiring, and actionable multimedia keynotes based on his international bestsellers: Talk Like TED, The Presentation Secrets of Steve Jobs, and The Storytellerâs Secret, Five Stars, and his latest book The Bezos Blueprint.
In this episode, we explore the foundational elements of powerful communication that can transform ordinary leaders into extraordinary ones.
Key topics include:
- How to unlock more authentic communication
- The three types of stories every leader should master
- The science behind using eighth-grade language to explain complex concepts
- How to make your message more memorable
Learn from Carmine Gallo how to develop a communication style that doesn't just inform but inspires.
Carmine Gallo's Books:
"Talk Like TED," "The Presentation Secrets of Steve Jobs," "The Bezos Blueprint"
Website: carminegallo.com
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Tool: Asking "What Makes Your Heart Sing?" Instead of "What's Your Passion?"
(07:40) Technique: Using Three Types of Stories to Connect with Audiences
(13:00) Tip: Beginning Presentations with Personal Stories for Instant Connection
(16:40) Tool: Structuring Your Message as a Storyteller, Not a Presenter
(18:00) Technique: Crafting Tweetable Headlines That Stick
(21:00) Tip: Simplifying Complex Ideas Using Eighth-Grade Language
(24:00) Tool: Learning from Kennedy and Churchill's Word Economy
(25:00) Technique: Creating Memorable Messages Through Novelty
(27:10) Tip: Using Visual Demonstrations Instead of Bullet Points
(28:00) Tool: Designing for the 90% Memory Drop-Off
(28:28) Conclusion
Keywords:
Charles Good, Carmine Gallo, The Good Leadership Podcast, Communication Skills, Storytelling, Leadership Communication, Presentation Skills, Public Speaking, Persuasive Speaking, Memorable Messages, Steve Jobs, Jeff Bezos, Brain Science, Simple Language, Storytelling Techniques, Executive Communication, Speaking Skills, Message Clarity, Purpose Driven Communication, Presentation Design
Today, we are joined by Leslie Zane.
Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth. Like many pioneers, Zane's ideas were dismissed early on. In 1995, she founded TriggersÂź, a CMO advisory and the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions. With her groundbreaking discoveries in boosting salience, the Brand ConnectomeÂź and Growth TriggersÂź, Zane and her team have delivered over 2X incremental revenue growth for their Fortune 100 clients.
In this episode, we explore the revolutionary concept of the Brand Connectome and how it transforms traditional marketing approaches. Leslie challenges long-held marketing beliefs, explaining that the human mind is unpersuadable through conscious appeals, but highly receptive to unconscious triggers that form instinctive associations with brands.
Key topics include:
- How the Brand Connectome forms in the unconscious mind and drives 95% of purchasing decisions
- Why brands should pursue distinctiveness rather than uniqueness when developing their identity
- The counterintuitive approach of layering multiple messages instead of focusing on "one big idea"
- How growth comes from targeting non-users rather than existing customers
- Why fantasy drives consumer decisions more powerfully than reality-based marketing
Leslie Zane's Book: "The Power of Instinct: The New Rules of Persuasion in Business and Life" LinkedIn: linkedin.com/in/lesliezane
Website: triggers.com
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:40) Tool: Understanding the Unconscious Mind's Role in Decision Making
(04:00) Technique: Building the Brand Connectome for Instinctive Choice
(07:00) Tip: Pursuing Distinctiveness Instead of Uniqueness
(11:40) Technique: Combating Negative Brand Perceptions
(13:10) Tip: Why Layered Messaging Beats the "One Big Idea" Approach
(19:50) Technique: The "Keep, Stop, Add" Formula for Brand Evolution
(24:30) Tool: Prioritizing Growth Targets Over Existing Customers
(29:30) Tool: Tapping Into Unconscious Fantasies Instead of Reality
(33:10) Tip: Why Emotions Alone Don't Drive Brand Decisions
(37:50) Technique: Preventing Digital Brand Atrophy Through Consistency
(40:00) Conclusion
CharlesGood #LeslieZane #TheGoodLeadershipPodcast #BrandConnectome #UnconsciousDecisionMaking #GrowthTriggers #DistinctiveBrandAssets #ConsumerPsychology #BrandStrategy #LayeredMessaging #GrowthMarketing #BrandEvolution #MarketingMyths #InstinctiveChoice #BrandLoyalty #FantasyMarketing #TriggersBrandConsulting #PowerOfInstinct #BrandManagement #BrandConsistency
Today, we are joined by Lorraine K. Lee.
Lorraine K. Lee is an award-winning global keynote speaker, an instructor for Stanford Continuing Studies and LinkedIn Learning, and the author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career (Wiley, 2025). She is recognized as a LinkedIn Top Voice and has more than 300,000+ LinkedIn followers and over a decade of experience leading editorial teams at the worldâs top tech firms.
Lorraine has been invited as a guest speaker to some of the worldâs most recognizable brands including Zoom, Cisco, Amazon, ASICS, Hilton, and McKinsey and Company. She covers a wide range of topics including creating engaging virtual presentations, growing your presence on LinkedIn, effectively communicating in a virtual world, leading collaborative remote and distributed teams that thrive, and designing impactful virtual and hybrid meetings. Before starting her own company, Lorraine was a founding editor at companies like Prezi, SlideShare, and LinkedIn. In these roles, she collaborated with global business leaders and helped launch core products including LinkedIn Daily Rundown and LinkedIn Newsletters. Lorraine has been featured in publications including Forbes, Inc., Bloomberg, ReadWrite, and Entrepreneur, and has also been a guest on many podcasts.
In this episode, we explore advanced strategies for professional communication and presence building. Lorraine shares practical frameworks for improving your writing, mastering public speaking anxiety, creating engaging virtual presentations, and building influential relationships.
Key topics include:
- How to make your writing more effective through audience-focused, simplified communication
- Techniques to overcome public speaking anxiety and create engaging virtual presentations
- The RAVE framework for building influence (Relationships, Appearance, Visibility, Expertise)
- Understanding the difference between mentors and sponsors and how to approach them
- Strategies for networking as an introvert that minimize discomfort and maximize results
Lorraine K. Lee's Book: "Unforgettable: Master the Art of Making Your Personal Brand Stand Out"
LinkedIn: linkedin.com/in/lorraineklee
Free LinkedIn Guide: lorrainekaylee.com/linkedinguide
Website: lorrainekaylee.com
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:20) Tip: Transforming Your Written Communication
(03:50) Tool: Eliminating Minimizing Language for Confidence
(05:00) Technique: Calming Public Speaking Nerves
(07:30) Tool: Designing Virtual Presentations as Experiences
(09:40) Technique: Capturing Audience Attention in First Moments
(10:50) Tip: Using Think-Do-Feel Framework for Presentations
(11:50) Tool: Adding Movement to Keep Engagement High
(13:30) Technique: Raising Your Voice to Eliminate Filler Words
(15:20) Tool: The RAVE Model for Building Influence
(17:50) Tip: Demonstrating Expertise Through Content Curation
(18:00) Technique: Distinguishing Between Mentors and Sponsors
(20:40) Tool: Creating Informal Mentor Moments
(21:40) Tip: Networking Strategies for Introverts
(23:20) Technique: Understanding Executive Presence vs. Overall Presence
(24:50) Tool: The Three Cs of Modern Executive Presence
(26:20) Tip: Reframing Imposter Syndrome as Growth
(28:30) Conclusion
CharlesGood #LorraineKLee #TheGoodLeadershipPodcast #ProfessionalPresence #VirtualPresentation #PublicSpeakingTips #ExecutivePresence #InfluenceBuilding #MentorshipStrategies #NetworkingForIntroverts #ImposterSyndrome #RAVEModel #CommunicationSkills #CareerBranding #DigitalPresence #LinkedInTips #ProfessionalDevelopment #ThoughtLeadership #PersonalBranding #VirtualCommunication
Today, we are joined by Lorraine K. Lee.
Lorraine K. Lee is an award-winning global keynote speaker, an instructor for Stanford Continuing Studies and LinkedIn Learning, and the author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career (Wiley, 2025). She is recognized as a LinkedIn Top Voice and has more than 300,000+ LinkedIn followers and over a decade of experience leading editorial teams at the worldâs top tech firms. Lorraine has been invited as a guest speaker to some of the worldâs most recognizable brands including Zoom, Cisco, Amazon, ASICS, Hilton, and McKinsey and Company. She covers a wide range of topics including creating engaging virtual presentations, growing your presence on LinkedIn, effectively communicating in a virtual world, leading collaborative remote and distributed teams that thrive, and designing impactful virtual and hybrid meetings. Before starting her own company, Lorraine was a founding editor at companies like Prezi, SlideShare, and LinkedIn. In these roles, she collaborated with global business leaders and helped launch core products including LinkedIn Daily Rundown and LinkedIn Newsletters. Lorraine has been featured in publications including Forbes, Inc., Bloomberg, ReadWrite, and Entrepreneur, and has also been a guest on many podcasts.
In this episode, we explore the art of personal branding and why it's essential for career success in today's professional landscape. From crafting a unique and powerful introduction to leveraging LinkedIn effectively, Lorraine shares actionable techniques that help professionals stand out without feeling inauthentic or overly promotional.
Key topics include:
- Why everyone already has a personal brand and the importance of being intentional about it
- How to share accomplishments authentically using data and collaborative language
- The EPIC framework for defining your personal brand elements
- Mastering virtual presence through the TEA approach: Tech, Energy, and Aesthetics
- Building a strategic LinkedIn presence that opens doors for opportunities
Lorraine K. Lee's Book: "Unforgettable: Master the Art of Making Your Personal Brand Stand Out" LinkedIn: linkedin.com/in/lorraineklee
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:30) Tip: The Foundation of Good Work Before Brand Building
(03:10) Technique: Becoming CEO of Your Own Career
(05:40) Tool: Sharing Accomplishments Without Bragging
(07:00) Technique: The EPIC Framework for Brand Development
(10:20) Tool: Creating a Unique and Powerful Introduction (UPI)
(12:50) Technique: The TEA Approach for Virtual Presence
(16:00) Tip: Using Body Language to Enhance Video Presence
(17:40) Tool: Transforming Small Talk Into Meaningful Conversations
(20:00) Technique: Leveraging LinkedIn Beyond Job Hunting
(22:40) Conclusion
CharlesGood #LorraineKLee #TheGoodLeadershipPodcast #PersonalBranding #LinkedInStrategy #VirtualPresence #CareerDevelopment #ProfessionalVisibility #CommunicationSkills #VideoPresence #NetworkingTips #AuthenticPersonalBrand #ContentStrategy #EPICFramework #PersonalBrandBuilding #CareerAdvancement #LeadershipPresence #VirtualCommunication #ProfessionalNetworking #ThoughtLeadership
Today, we are joined by Lewis Jaffe.
Lew Jaffe is an entrepreneur, former high-tech CEO, college professor (professor of the year in his second year of teaching), philanthropist, and has founded three companies. In his career, he has created over $1 Billion in shareholder value through growing businesses and executing successful exit strategies. Many consider Lew to be âThe Godfather of Video Conferencing,â as the company, PictureTel, created the first video conferencing systems for use over telephone lines, long before Skype, Facetime and ZOOM.
Today, Lew is a clinical professor of entrepreneurship, speaker and executive coach dedicated to maximizing the potential of his students and clients. Also, he is a public company board member known for creating tremendous value.
In this episode, we explore how integrity and relationship-building form the foundation of effective leadership and how perception shapes business interactions in profound ways.
Key topics include:
âą Why being a good person is essential to being a good business person
âą How perception shapes customer experience and loyalty
âą The importance of preparation and showing up for unexpected opportunities
âą Why clear, decisive language builds trust and accountability
âą How to distinguish between "important" tasks and merely "interesting" distractions
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:30) Tool: The Business Case for Integrity
(04:00) Tip: Managing Your Personal Leadership Brand
(06:15) Technique: Exceeding Customer Expectations
(10:00) Tip: From Rejection to Unexpected Opportunity
(17:00) Tip: Balancing Urgency with Quality
(19:30) Tool: The French Fry Rule of Discipline
(22:15) Technique: Eliminating "If," "Maybe," and "Try"
(24:00) Tip: Distinguishing Important from Interesting
(26:30) Conclusion
CharlesGood #LewisJaffe #TheGoodLeadershipPodcast #BusinessIntegrity #PerceptionManagement #LeadershipPresence #PreparationStrategies #CustomerExperience #RelationshipBuilding #DecisionMaking #PersonalBranding #WorkDiscipline #Entrepreneurship #OpportunityRecognition #BusinessCommunication #TimeManagement #PrioritizationSkills #DecisiveLanguage
Today, we are joined by Kevin Evers.Kevin Evers is a senior editor at Harvard Business Review. Passionate about shaping groundbreaking research and amplifying pioneering ideas, he has edited bestselling and award-winning books on high performance, creativity, innovation, digital disruption, marketing, and strategy. He has also written popular articles on brain science, Hollywood blockbusters, the art of persuasion, and the unpredictability of success. His newest book, âThere's Nothing Like This: The Strategic Genius of Taylor Swiftâ.In this episode, we explore how Taylor Swift continues to innovate through strategic reinvention and fan engagement. Kevin delves into Swift's masterful ability to turn public scrutiny into artistic opportunities, her calculated approach to building suspense and managing fan expectations, and the business strategy behind her record-breaking Eras Tour. Key topics include:âą How Swift transforms public scrutiny into creative opportunities through narrative reversalâą The masterful marketing strategy behind Swift's social media engagement and fan theoriesâą Why customer obsession and consistent over-delivery are core to Swift's business modelâą The business strategy behind re-recording her albums and its surprising success-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:30) Technique: Transforming Scrutiny into Artistic Breakthroughs(03:20) Tool: Leveraging the Pandemic for Creative Reinvention(05:40) Tip: Using Public Appearances as Strategic Marketing Opportunities(10:00) Tool: Storytelling as a Core Brand Differentiator(12:10) Technique: Customer Obsession and Exceeding Expectations(15:10) Tool: The Strategic Value of Re-recording Albums(17:50) Tip: The Eras Tour's Success Through Scarcity and Abundance(21:10) Technique: Empowering Fans as Brand Co-Creators(23:10) Tool: Predicting Taylor Swift's Next Reinvention(24:40) Conclusion#CharlesGood #KevinEvers #TheGoodLeadershipPodcast #TaylorSwift #BusinessStrategy #CustomerObsession #FanEngagement #NarrativeReversal #BrandReinvention #TheErasTour #StrategicMarketing #TicketmasterControversy #AlbumReRecordings #ContentStrategy #ArtisticReinvention #DigiTalStrategy #CustomerExperience #MusicIndustry #BrandLoyalty #MarketDisruption
Today, we are joined by Kevin Evers.
Kevin Evers is a senior editor at Harvard Business Review. Passionate about shaping groundbreaking research and amplifying pioneering ideas, he has edited bestselling and award-winning books on high performance, creativity, innovation, digital disruption, marketing, and strategy. He has also written popular articles on brain science, Hollywood blockbusters, the art of persuasion, and the unpredictability of success. His newest book, âThere's Nothing Like This: The Strategic Genius of Taylor Swiftâ.
In this episode, we explore how Taylor Swift's career represents a masterclass in business strategy and leadership. Kevin reveals how Swift's approach to her career mirrors proven business concepts including blue ocean strategy, the job-to-be-done theory, and anti-fragility.
Key topics include:
- How Swift identified and cultivated an overlooked market segment in country music, similar to Marvel's strategy with college students in the 1960s
- The strategic approach Swift took to transitioning from country to pop music while maintaining her core audience
- How Swift transforms controversies into opportunities by controlling her narrative and turning challenges into art
- The concept of "productive paranoia" that helps Swift anticipate industry changes and evolve ahead of trends
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(01:30) Introduction
(02:40) Tip: Why Swift Succeeded Where Other Young Artists Failed
(05:10) Technique: Understanding and Connecting with Target Audiences
(06:00) Tool: The Marvel Comics Comparison: Tapping Overlooked Markets
(08:00) Technique: Strategic Transition from Country to Pop Music
(11:30) Tool: Turning Controversy into Strategic Advantage
(15:00) Technique: The Job-to-be-Done Theory in Swift's Career
(19:20) Tool: Productive Paranoia: Staying Ahead of Industry Changes
(22:10) Tip: Leadership Lessons from Swift's Reinvention Process
(25:50) Conclusion
Today, we unpack the book "Think Again" by Adam Grant.In this book profile, we explore the transformative power of rethinking and why our ability to change our minds may be our most valuable skill in a rapidly changing world. Charles breaks down Grant's compelling case for intellectual humility and how clinging to outdated knowledge and beliefs can limit our potential. Through practical examples and research-backed insights, the episode reveals how leaders, innovators, and individuals can cultivate the habit of questioning what they know and embrace the uncomfortable but rewarding process of continuous learning.Key topics include:âą The three mental modes that prevent rethinking - preacher, prosecutor, and politician - and why we should adopt the scientist mindset insteadâą How misplaced confidence and the Dunning-Kruger effect lead even intelligent people to overestimate their knowledgeâą The difference between harmful relationship conflict and productive task conflict in debates and disagreementsâą Techniques for changing minds effectively without triggering defensiveness or psychological reactanceâą Why stereotypes limit our thinking and how to break free from binary biases that oversimplify complex realitiesLearn from Charles's breakdown how to detach your identity from your opinions, escape the trap of certainty, and create learning cultures that value rethinking over being right. Think Again Book: https://www.amazon.com/Think-Again-Power-Knowing-What/dp/1984878107-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:00) Tip: Why Being Confidently Wrong Is Dangerous(03:45) The Dunning-Kruger Effect (07:15) Technique: Productive Conflict vs. Relationship Conflict(09:00) Technique: How to Win Arguments Without Fighting(10:30) Tool: Breaking Free from Stereotypes and Mental Boxes(12:30) Technique: Changing Minds Through Motivational Interviewing(13:45) Tip:Escaping Binary Bias and Embracing Complexity(16:30) Conclusion
Today, we are joined by Jessica Chen.
Jessica Chen is an Emmy-Award winner, author, speaker, and CEO of the global business communication company, Soulcast Media. Jessica is an internationally recognized communication expert and has taught over 2 million people how to improve their communication skills at work. She has been featured in Forbes, Fortune, and Entrepreneur Magazine. Her course on developing executive presence was ranked #1 most watched by global business leaders. Prior to Soulcast Media, Jessica was an award-winning broadcast television journalist at ABC, NBC, and NY1.
In this episode, we explore how quiet professionals can build a strategic career brand without sacrificing their authentic communication style.
Key topics include:
- Building a powerful career brand that authentically showcases your unique strengths
- Using the ACCT framework to advocate for yourself without feeling uncomfortable
- Mastering the art of saying "no" with the TEF approach
- Transforming public speaking from intimidating to engaging through specific mindset shifts and voice techniques
Jessicaâs Book: https://www.amazon.com/Smart-Not-Loud-Noticed-Reasons-ebook/dp/B0CKSHN1BX?ref_=ast_author_dp
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(01:15) Introduction
(02:45) Tip: The Power of Differentiating Factors
(03:30) Technique: From Compliance to President
(07:00) Tool: The ACCT Framework for Self-Advocacy
(10:45) Tool: The TEF Approach to Saying No Effectively
(13:30) Tip: Mindset Shifts for Public Speaking Success
(17:15) Technique: Improving Vocal Presence
(21:00) Tool: The Down-Up-Point Movement for Handling Tough Questions
(23:45) Conclusion
Today, we unpack the book "Hooked" by Nir Eyal.
In this book profile, we explore the science behind habit-forming products and how companies design digital experiences that keep us coming back again and again.
Charles breaks down Eyal's powerful HOOK modelâa four-step process of triggers, actions, variable rewards, and investments that explains why we can't seem to put our phones down.
Through practical examples from apps and services we use daily, the episode reveals how businesses move beyond mere engagement to create genuine user habits.
Key topics include:
âą The four benefits of habits for companies - including increased customer lifetime value, pricing flexibility, supercharged word-of-mouth growth, and competitive moats
âą External vs. internal triggers - how notifications, emotions, and psychological states initiate habitual behaviors
âą The action phase - why reducing effort is more effective than increasing motivation
âą Variable rewards - the unpredictable payoffs that keep us coming back and the three types: tribe (social validation), hunt (information seeking), and self (personal achievement)
âą The investment phase - how user contributions of time, data, content, and effort lock in future engagement
Discover the psychology behind your digital habits and how to maintain control in a world designed to capture your attention.
Hooked Book: https://www.amazon.com/Hooked-How-Build-Habit-Forming-Products/dp/1591847788
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:20) Four Key Benefits of Habits for Companies
(04:00) Understanding Triggers - External vs. Internal
(07:40) The Action Phase - Simplicity Drives Engagement
(10:00) Variable Rewards - Why Uncertainty Keeps Us Hooked
(13:40) The Investment Phase - User Commitment and Stored Value
(17:20) Conclusion
Today, we are joined by Dr. Kathy Pearson and Dr. Gregg Pearson.Dr. Kathy Pearson, strategist, systems thinking expert, and decision-making authority, is President and Founder of Enterprise Learning Solutions. She is also an Adjunct Senior Fellow at the Leonard Davis Institute of Health Economics and has served as an adjunct Associate Professor in the Operations and Information Management Department at The Wharton School, both at the University of Pennsylvania. Kathy, an award-winning educator, collaborates with Executive Education groups and global organizations across industries like healthcare, finance, and technology, including clients such as Bank of America and Coca-Cola. She holds a BS in theoretical mathematics (Auburn University), an MS in Decision Sciences (Georgia State University), and a PhD in Industrial Engineering (Northwestern University).Dr. Gregg Pearson is a Partner at ELS and an Adjunct Professor of History at Lehigh University and La Salle University. He specializes in nineteenth-century American political history, twentieth-century American cultural history, military history, the history of technology, and business leadership. Gregg spent 16 years in the packaging industry, including as Northeast Region General Manager at Ball Corporation, overseeing $350M in revenue. He holds a PhD in History from Lehigh University, an MA from La Salle University, an MS in Industrial Engineering from Northwestern University, and is a graduate of the United States Military Academy at West Point.In this episode, we explore how Kennedy evolved as a leader, learning from earlier failures to develop a more effective crisis management approach that became the gold standard for leadership under extreme pressure.Key topics include:âą How Kennedy's approach evolved from the Bay of Pigs failure to the Cuban Missile Crisisâą The critical importance of gathering reliable information before making decisionsâą Why seeking contrary viewpoints helps leaders avoid confirmation biasâą How clear "commander's intent" empowers teams to adapt in changing circumstancesâą The value of structured post-mortems to learn from both successes and failures-Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:00) Setting the Historical Context(04:40) Technique: Avoiding Confirmation Bias in Leadership(07:00) Tip: Making Decisions with Incomplete Information(09:00) Kennedy's Evolution as a Leader(12:00) Tool: The Role of Objective Information in Crisis(16:00) Tip: The Power of Clear Purpose in Uncertain Times(20:40) Tip: Learning from Failure to Improve Decision-Making(25:00) Technique: The Art of Compromise in Leadership(28:00) Tool: Military After-Action Reviews in Business Context(31:00) Conclusion
Today, we unpack the book "Influence" by Robert Cialdini.
In this book profile, we explore Cialdini's groundbreaking research on the psychology of persuasion, revealing the hidden triggers that shape our decisions every day.
Charles breaks down the six universal principles of influence that marketers, salespeople, and others use to get us to say "yes" - often without us even realizing we're being manipulated.
Key topics include:
- The Reciprocity Principle: Why free samples aren't really free
- Commitment & Consistency: How small yeses lead to big commitments
- Social Proof: Why we follow the crowd even when they're wrong
- Liking: How similarity, compliments, and attractiveness sway our decisions
- Authority: Why we obey people in uniforms without question
- Scarcity: How "limited time" and "almost gone" trigger buying urgency
Learn from Charles's breakdown how to recognize these persuasion tactics in action and develop effective countermeasures to make more conscious choices.
Discover practical strategies to protect yourself from unwanted influence while using these principles ethically in your own leadership and communication.
Influence Book: https://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/006124189X
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesgood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:15) Reciprocity
(04:00) Commitment & Consistency
(06:00) Social Proof
(08:00) Liking
(10:45) Authority
(13:15) Scarcity
(16:00) Conclusion
Today, we are joined by Jessica Chen.Jessica Chen is an Emmy-Award winner, author, speaker, and CEO of the global business communication company, Soulcast Media. Jessica is an internationally recognized communication expert and has taught over 2 million people how to improve their communication skills at work. She has been featured in Forbes, Fortune, and Entrepreneur Magazine. Her course on developing executive presence was ranked #1 most watched by global business leaders. Prior to Soulcast Media, Jessica was an award-winning broadcast television journalist at ABC, NBC, and NY1.In this episode, we explore how cultural upbringing shapes workplace communication styles and the mindset shifts that can help quiet professionals gain the visibility they deserve.Key topics include:âą Understanding the differences between "quiet" and "loud" cultural workplace valuesâą The four dualities that influence career success and how to navigate themâą Why visibility matters as much as hard work for career advancementâą How to communicate your achievements without feeling boastfulâą Simple language shifts that boost confidence and professional presenceJessicaâs Book: https://www.amazon.com/Smart-Not-Loud-Noticed-Reasons-ebook/dp/B0CKSHN1BX?ref_=ast_author_dp-
Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:15) Tool: Defining Quiet vs. Loud Workplace Cultures(04:00) Tip: Balancing Cultural Communication Styles(07:15) Tip: The Thunderbirds Lesson on Visibility(12:00) Technique: The Four Cultural Dualities Framework(14:00) Tip: From Technical Focus to Strategic Networking(15:45) Tool: How to Celebrate Achievements Without Boasting(17:30) Technique: Handling Conflict and Disagreement(20:00) Tool: Shifting from "I Don't Know" to "How Do I Know"(22:45) Tip: Learning Career Resilience from Her Mom's Journey(26:00) Conclusion
Today, we unpack the book âTiny Habitsâ by Dr. B.J. Fogg.In this book profile, we explore BJ Fogg's revolutionary approach to behavior change that challenges conventional wisdom about willpower and motivation. Charles breaks down Fogg's scientifically-proven method that shows why going small is the secret to making lasting changes in your life and how tiny actions can lead to remarkable results.Key topics include:âą Why motivation is unreliable and how to succeed without itâą The Tiny Habits formula: Anchor + Tiny Behavior + Celebrationâą How to use MAP (Motivation, Ability, Prompt) to design effective habitsâą The power of celebration in wiring habits into your brainâą Practical strategies for breaking bad habits without relying on willpowerLearn from this breakdown how starting ridiculously small can lead to massive change over time. Discover practical techniques to transform your approach to habits by making behaviors so tiny they require almost no motivation, ensuring you can maintain them even on your worst days.Tiny Habits Book: https://www.amazon.com/Tiny-Habits-Changes-Change-Everything/dp/0358003326- Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction (01:15) The Motivation Monkey: Why Willpower Fails (02:30) Tool: The Tiny Habits Formula (ABCs) (04:00) Tool: The MAP Model (05:15) Technique: Making Behaviors Easier (07:30) Tool: The Power of Prompts (10:15) Technique: Celebration as The Secret Sauce of Habit Formation (11:45) Technique: Breaking Bad Habits (13:00) Conclusion
Today, we are joined by Mike McCartney.Mike McCartney has successfully coached leaders at all levels, from Fortune 500 C-Suites to family-owned businesses. Heâs one of a few whoâs earned the title, âMaster Coachâ from Marshall Goldsmith, and the credibility to be one of his instructors. Mike is also an executive coach with University of Michiganâs Ross School of Business, and a graduate of The Ohio State University. In days past, Mike was a professional rodeo athlete; lessons learned then are used in his coaching todayââIt ainât his first rodeo.âIn this episode, we explore how rodeo fundamentals translate into business excellence and the mindset shifts that separate great leaders from the rest.Key topics include:âą Why getting honest feedback is the greatest challenge for executivesâą How mental preparation and resilience from rodeo apply to leadershipâą The importance of humility and listening in building influenceâą Why involving others in your development journey accelerates growthâą How to turn stakeholder feedback into meaningful leadership improvement-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:00) Getting Honest Feedback as a Leader(02:15) Tip: Rodeo Lessons in Leadership Preparation(04:00) Technique: Building Influence Without Relying on Title(05:15) Tool: Three Core Leadership Responsibilities(06:45) Tip: The Power of Stakeholder-Centered Coaching(08:00) Technique: Making Feedback Easier to Receive(11:15) Tip: Why Leadership Development Isn't a Solo Journey(15:00) Tool: Building Trust and Authenticity with Teams(19:00) Technique: Turning Conflicts into Productive Conversations(21:00) Tip: Mental Preparation from Rodeo to Boardroom(30:00) Tool: Finding Fresh Perspectives in Leadership(36:00) Tip: Leadership Lessons from the Rodeo Arena(39:15) Technique: The Untapped Resource of Spouse Feedback(41:10) Conclusion
Today, we unpack the book "Predictably Irrational" by Dan Ariely.In this book profile, we explore the fascinating world of behavioral economics, where Dan Ariely reveals how our supposedly rational decisions are actually governed by predictable patterns of irrationality. Charles breaks down key psychological principles that influence our everyday choices, from how relativity affects our satisfaction to why "free" makes us lose our logical thinking abilities.Key topics include:âą Relativity and comparison - How we evaluate things based on comparisons rather than absolute value, affecting our satisfaction with purchases and even our salariesâą Anchoring and arbitrary coherence - Why the first price we see becomes a mental benchmark that influences all future related decisionsâą The power of "free" and the distinction between social vs. market norms - How we irrationally respond to free offers and why mixing money with social relationships often backfiresâą Loss aversion and the paradox of choice - Why parting with possessions feels painful and how too many options lead to decision paralysisâą The placebo effect and expectations - How our perceptions shape our reality, from wine tasting to pain reliefPredictably Irrational Book: https://www.amazon.com/Predictably-Irrational-Hidden-Forces-Decisions/dp/006135323X-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:00) How Comparisons Shape Our Decisions (04:00) Technique: Anchoring(07:15) The Magic of "Free" (08:30) Social Norms vs. Market Norms (10:30) Technique: Procrastination and How to Overcome It (12:00) Loss Aversion and the IKEA Effect (13:45) Tip: The Paradox of Choice (15:15) Expectations and How They Shape Our Experience (17:00) The Placebo Effect and Pricing Perception (18:30) Conclusion
Today, we are joined by Lewis Jaffe.Lewis Jaffe is a dynamic business leader who brings powerful lessons from his basketball background to the corporate world. As an entrepreneur and board member, he transforms the principles he learned on the court into actionable leadership strategies that drive business success.In this episode, we explore how sports fundamentals translate into business excellence and the mindset shifts that separate great leaders from the rest. Key topics include:âą The "Nine Words" principle: Always do your best and never ever give upâą Why controlling your attitude and effort is the foundation of successâą The importance of daily reflection time (the "quiet bus ride")âą How to move from "selling" to "creating buyers" through valueâą Why the customer isn't always right, but must always feel valued-
Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction (01:30) Tool: The "Nine Words" Principle (04:00) Tip: Ownership and Accountability in Business (05:30) Tip: Building High-Performing Teams (08:00) Tip: The Video Conference Fire Story (14:00) Technique: Power of Daily Reflection (16:00) Tip: Controlling What You Can Control (19:00) Tip: Curiosity as a Leadership Mindset (21:00) Tip: Leader vs. Manager (23:00) Technique: Creating Buyers Instead of Selling(28:00) Tip: Managing Customer Relationships
Today, we unpack the book "Made to Stick" by Chip and Dan Heath.In this book profile, we uncover why some ideas thrive while others fade away, revealing the science behind creating messages that stick in people's minds. Charles breaks down the six key principles from the Heath brothers' acclaimed book that transform ordinary communication into unforgettable ideas that drive action.Key topics include:âą How simplicity creates clarity without oversimplificationâą Using the element of surprise to capture and maintain attentionâą Why concrete language trumps abstract concepts every timeâą Building credibility when you lack authority or endorsementsâą Making people care by appealing to self-interest and group identityâą Leveraging different story types to inspire action through simulationLearn from Charles's breakdown how to make your ideas impossible to ignore by applying these proven principles. Discover practical techniques that will transform how you communicate, persuade, and inspire others in both personal and professional settings.Made to Stick Book: https://www.amazon.com/Made-Stick-Ideas-Survive-Others/dp/1400064287-Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:20) Simplicity - Distilling Ideas to Their Core (04:30) Unexpectedness - Breaking Patterns for Attention (08:20) Concreteness - Making Ideas Clear and Memorable (10:40) Credibility - Building Believability Without Authority (13:30) Emotion - Making People Care About Your Message (15:40) Stories - Inspiring Action Through Narrative (17:50) Applying the SUCCESs Framework in Communication
Today, we are joined by Bob Gerard.Bob Gerard is a seasoned learning industry professional with over 30 years of experience. At Accenture, he leads the Learning Ingenuity team within the Human Resources organization, focusing on research and development to enhance employee learning. Additionally, he co-hosts The Learning Geeks podcast, which reaches a global audience of learning professionals.In this episode, we explore the science of effective corporate learning and how organizations can measure its true impact on business performance. Bob shares insights from Accenture's billion-dollar annual investment in learning and reveals the research-backed principles that make learning stick.Key topics include:âą The SCAI framework for measuring learning impact: Satisfaction, Knowledge, Application, and Impactâą Eight durable learning principles that create lasting behavioral changeâą How immersion neuroscience technology validates effective learning designâą The future of personalized, AI-powered learning experiencesLearn from Bob Gerard how to create learning experiences that go beyond attendance metrics to deliver measurable business outcomes, while balancing scientific rigor with practical application in today's rapidly changing workplace.Bob Gerard's LinkedIn: https://www.linkedin.com/in/bob-gerardLearning Geeks Podcast: https://learninggeekspod.comBobâs Star Wars Podcast: https://podcasts.apple.com/us/podcast/short-for-a-stormtrooper-a-15-minute-star/id1744259146- Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:05) From Computer Science to Learning Expert (04:35) Learning Culture at Accenture (08:50) Tool: The SCAI Measurement Framework (18:55) Tool: Immersion Neuroscience in Learning (25:05) Tool: Eight Durable Learning Principles (34:35) Technique: Learning in the Flow of Work (39:45) Tip: Gaps in Corporate Learning Today (41:25) Tool: AI-Powered Learning Assistants (46:25) Conclusion
Today, we are celebrating 200 episodes of The Good Leadership Podcast. Join us as we journey back through the podcast and explore a curated collection of the most profound insights, tools, and techniques shared by our esteemed guests. My unwavering mission is to equip you, our listeners, with actionable and tangible strategies that you find valuable and can use right away. In this episode, we explore the fundamental principles that separate good leaders from truly great ones. From mastering the inner game of success to building lasting influence, we cover powerful lessons and practical strategies from some of the most impactful conversations in the podcast's history.Key topics include:âą The psychology of success and how high achievers think differentlyâą Building authentic influence through visibility and credibilityâą The power of slow thinking and strategic decision-makingâą Transforming from a "thermometer" to a "thermostat" leaderGain fresh insights from this collection of wisdom as Charles connects the dots between hundreds of leadership conversations to create a comprehensive guide for personal and professional growth.-Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction (01:00) Tool: The Inner Game of Success (07:40) Technique: Building Real Relationships (13:40) Tool: Emotional Intelligence in Leadership(17:20) Technique: The Power of Mindset (23:10) Technique: Embracing Discomfort (38:10) Tool: Communication That Connects (43:10) Technique: Critical Thinking Skills(47:20) Tip: Visibility and Influence (51:00) Tool: Building Lasting Credibility (58:30) Technique: Finding Purpose in Pain (01:04:30) Conclusion
Today, we unpack the book "How to Change" by Katy Milkman.In this book profile, we examine how understanding these barriers - from getting started to building confidence - can transform our approach to personal and professional development. Charles breaks down the psychology behind why traditional approaches often fail and introduces evidence-based strategies that actually work.Key topics include:âą The power of the "fresh start effect" and how to leverage psychological reset momentsâą Understanding and outsmarting present bias through temptation bundlingâą Converting laziness from an enemy into an ally through strategic defaultsâą Building sustainable habits by linking new behaviors to existing routinesHow to Change Book: https://www.katymilkman.com/book-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:25) Why Traditional Change Advice Fails(02:30) Tool: The Fresh Start Effect(03:35) Technique: Using Identity Labels(04:30) Understanding Present Bias(05:10) Tool: Temptation Bundling Strategies(07:00) Tool: Commitment Devices(08:00) Technique: Implementation Intentions(09:30) Leveraging Laziness(11:15) Tool: Building Confidence Through Advice(13:00) Conclusion
Today, we are joined by Dr. Jim Kirkpatrick.Dr. Jim Kirkpatrick is the senior consultant for Kirkpatrick Partners. He is a visionary and an expert in training evaluation and the creator of the New World Kirkpatrick Model. Using his 15 years of experience in the corporate world, including eight years as a training manager, Jim trains and consults for corporate, government, military and humanitarian organizations around the world. He is passionate about assisting learning professionals in redefining themselves as strategic business partners to become a viable force in the workplace. Jim delivers lively keynote addresses and conducts workshops on topics including maximizing business results, creating powerful training and evaluation strategies, building and leveraging business partnerships and increasing the transfer of learning to on-the-job behaviors. Jim co-authored three books with his father, Don Kirkpatrick, who is credited with creating the Kirkpatrick Model. He also has written four books with Wendy Kirkpatrick, including Kirkpatrickâs Four Levels of Training Evaluation and Training on Trial. Jim and Wendy also served as the subject matter experts for the United States Office of Personnel Managementâs Training Evaluation Field Guide: Demonstrating the Value of Training at Every Level.In this episode, we explore the difference between the usefulness and credibility of training programs. Dr. Jim Kirkpatrick emphasizes the importance of aligning training results with desired business outcomes and the critical need for collaboration with senior leaders and line managers. Discover key strategies for keeping training relevant and engaging, how observation and relationships influence its impact, and the essential role of blended evaluation methods.Dr. Jim Kirkpatrickâs LinkedIn: https://www.linkedin.com/in/jamesdonaldkirkpatrick/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters: (00:00) Introduction(01:20) Technique: Usefulness vs. Credibility in Training(03:58) Technique: Starting with Desired Results(07:42) Tip: The Importance of Reinforcement in Training(12:07) Tip: Effective Training Evaluation Strategies(20:08) Tool: Outputs vs. Outcomes: Measuring Training Success(21:53) Tip: Advice for Training Professionals(23:25) Conclusion
Today, we are joined by Dr. Jim Kirkpatrick.Dr. Jim Kirkpatrick is the senior consultant for Kirkpatrick Partners. He is a visionary and an expert in training evaluation and the creator of the New World Kirkpatrick Model. Using his 15 years of experience in the corporate world, including eight years as a training manager, Jim trains and consults for corporate, government, military and humanitarian organizations around the world. He is passionate about assisting learning professionals in redefining themselves as strategic business partners to become a viable force in the workplace. Jim delivers lively keynote addresses and conducts workshops on topics including maximizing business results, creating powerful training and evaluation strategies, building and leveraging business partnerships and increasing the transfer of learning to on-the-job behaviors. Jim co-authored three books with his father, Don Kirkpatrick, who is credited with creating the Kirkpatrick Model. He also has written four books with Wendy Kirkpatrick, including Kirkpatrickâs Four Levels of Training Evaluation and Training on Trial. Jim and Wendy also served as the subject matter experts for the United States Office of Personnel Managementâs Training Evaluation Field Guide: Demonstrating the Value of Training at Every Level.In this episode, we explore the significant changes and evolutions in training and learning and development over the past few decades.Key topics include:âą The impact of AIâą Learner preferencesâą Workplace trainingGain insights from Dr. Jim Kirkpatrick about the Kirkpatrick Model and how to understand targeted outcomes, reinforce critical behaviors, and apply effective evaluation methods so organizations can enhance their training programs for better performance and success.Dr. Jim Kirkpatrickâs LinkedIn: https://www.linkedin.com/in/jamesdonaldkirkpatrick/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:19) Evolution of Training and L&D(03:15) Challenges and Achievements in Demonstrating Training Value(06:28) Tool: Targeted Outcomes (Level 4)(13:02) Tool: Applying Training on the Job (Level 3)(21:38) Tool: Acquiring Knowledge, Skills, and Attitude (Level 2)(25:57) Tool: Measuring Training Satisfaction (Level 1)(28:02) Conclusion
Today, we are joined by Dr. Wendy Wood.Dr. Wendy Wood is Provost Professor of Psychology and Business at the University of Southern California, where she teaches classes on behavior change. Given her research over the past 30 years, she is widely considered the world scientific expert on habit formation and change. She has published over 100 articles, and her research has been supported by Proctor & Gamble, National Science Foundation, the Templeton Foundation, and the Radcliffe Institute. She is the author of Good Habits, Bad Habits.Dr. Wood is a popular speaker at scientific conferences and with a broad range of professional groups. In 2018, she gave the inaugural address in Paris for the Sorbonne-INSEAD Distinguished Chair in Behavioral Science. Her work has been featured in The New York Times, NPR, Washington Post, on radio shows like Freakanomics, and in podcasts like the Peopleâs Pharmacy.In this episode, Dr. Wendy Wood teaches us the science of habit formation and maintenance. The discussion covers the effectiveness of uncertain rewards in reinforcing behaviors, the significance of repetition, and how to leverage context to build and sustain habits. She also explains habit stacking, habit discontinuity, and the role of rituals. Finally, Dr. Wood emphasizes the critical role of environment in shaping our behaviors, advocating for a focus on creating supportive contexts over relying solely on willpower.Dr. Wendy Woodâs Website: https://dornsife.usc.edu/wendy-wood/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(03:53) Tool: The Power of Repetition in Habit Building(07:00) Techniques: Habit Stacking and Swapping(09:00) Tip: Leveraging Life Changes for New Habits(11:05) Tip: Stress and Its Impact on Habits(15:46) Tip: Rituals vs. Habits(19:13) Tool: Context and Environment in Habit Formation(22:13) Addiction vs. Habit(25:25) Conclusion
Today, we are joined by Dr. Wendy Wood.Dr. Wendy Wood is Provost Professor of Psychology and Business at the University of Southern California, where she teaches classes on behavior change. Given her research over the past 30 years, she is widely considered the world scientific expert on habit formation and change. She has published over 100 articles, and her research has been supported by Proctor & Gamble, National Science Foundation, the Templeton Foundation, and the Radcliffe Institute. She is the author of Good Habits, Bad Habits.Dr. Wood is a popular speaker at scientific conferences and with a broad range of professional groups. In 2018, she gave the inaugural address in Paris for the Sorbonne-INSEAD Distinguished Chair in Behavioral Science. Her work has been featured in The New York Times, NPR, Washington Post, on radio shows like Freakanomics, and in podcasts like the Peopleâs Pharmacy.In this episode, we cover the science behind our habits and how they influence our daily behaviors. Wendy highlights the significant role of the non-conscious brain and the habit part of our brain that drives much of what we do without our conscious awareness. We also explore the differences between habits and one-off decisions driven by willpower, the process of habit formation through repetition and rewards, and the concept of ideomotor action introduced by William James. This episode touches on the introspection illusion, the critical role of environmental context in shaping our habits, and practical strategies for forming and disrupting habits. Join us for this masterclass on habits!Dr. Wendy Woodâs Website: https://dornsife.usc.edu/wendy-wood/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:37) Tool: The Power of Habits vs. Willpower(06:38) Tool: The Role of Environment in Habit Formation(10:51) Tip: Defining and Recognizing Habits(12:11) Tip: The Introspection Illusion(14:43) Tip: Situational Control vs. Self Control(20:16) Tool: Context and Habit Formation(23:47) Tip: Debunking Habit Formation Myths(25:25) Technique: The Importance of Immediate Rewards(27:52) Conclusion
Today, we are profiling the best-selling book Contagious: Why Things Catch On by Jonah Berger.In this episode, we cover how to unlock the power of virality with Jonah Bergerâs STEPPS Framework.We break down each componentâSocial Currency, Triggers, Emotion, Public, Practical Value, and Storiesâand provide practical tips and real-world examples to help you apply these principles to your personal brand or business. From the viral success of Blendtec's 'Will It Blend?' campaign to the clever use of triggers by KitKat, learn how to create content that not only captures attention but also spreads like wildfire.
Get the book: https://www.amazon.com/?asc_source=01JCR4DNF23S2BA1WQ964D991W&tag=snx546-20-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction to the STEPPS Framework(01:24) Social Currency: We Want to Look Good(03:38) Triggers: Keeping Your Brand Top of Mind(05:51) Emotions: The Fuel for Virality(07:15) Public: Visibility is Key(09:16) Practical Value: News You Can Use(11:43) Stories: The Power of Relatable Narratives(12:22) Conclusion
Today, we are joined by Dr. Kathy Pearson and Dr. Gregg Pearson.Dr. Kathy Pearson, strategist, systems thinking expert, and decision-making authority, is President and Founder of Enterprise Learning Solutions. She is also an Adjunct Senior Fellow at the Leonard Davis Institute of Health Economics and has served as an adjunct Associate Professor in the Operations and Information Management Department at The Wharton School, both at the University of Pennsylvania. Kathy, an award-winning educator, collaborates with Executive Education groups and global organizations across industries like healthcare, finance, and technology, including clients such as Bank of America and Coca-Cola. She holds a BS in theoretical mathematics (Auburn University), an MS in Decision Sciences (Georgia State University), and a PhD in Industrial Engineering (Northwestern University).Dr. Gregg Pearson is a Partner at ELS and an Adjunct Professor of History at Lehigh University and La Salle University. He specializes in nineteenth-century American political history, twentieth-century American cultural history, military history, the history of technology, and business leadership. Gregg spent 16 years in the packaging industry, including as Northeast Region General Manager at Ball Corporation, overseeing $350M in revenue. He holds a PhD in History from Lehigh University, an MA from La Salle University, an MS in Industrial Engineering from Northwestern University, and is a graduate of the United States Military Academy at West Point.In this episode, we delve into the historical context of Abraham Lincoln's leadership during one of America's most tumultuous times. Key topics include:âą Lincoln's assembly of a diverse cabinetâą Lincoln's strategic decision-making processâą The importance of diversity of thought and trust in leadershipWe also dive into how modern leaders can cultivate humility, leverage diverse perspectives, and build trust to make informed decisions and drive their organizations forward.Dr. Kathy Pearson and Dr. Gregg Pearsonâs Website: https://www.elslearning.com/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:47) Historical Context(04:09) Lincoln's Leadership Challenges(05:33) Tool: Diversity of Thought in Leadership(07:56) Lincoln's Humility(11:08) Technique: Fort Sumter Crisis Strategy(13:34) Tip: Building Trust(16:21) Emancipation Proclamation Deliberations(20:34) Tip: Decision-Making in Leadership(24:42) Lincoln's Trust and Support(27:49) Lincoln's Legacy and Leadership Lessons(31:14) Conclusion
Today, we are joined by Christine Comaford.For over 35 years leadership and culture coach, New York Times bestselling author, and serial entrepreneur Christine Comaford has helped organizations navigate growth and change. She specializes in applied neuroscience, which helps her clients achieve tremendous results in record time. During her diverse career she has consulted with over 700 of the Fortune 1000, 300 mid-sized enterprises, 2 White House administrations, and 8 billionaires. An entrepreneur who has built and sold five companies with an average ROI of 700 percent, she was a software engineer in the early days of Microsoft and Apple. Christine is a human behavior expert, a leadership columnist for Forbes.com, and the New York Times bestselling author of Power Your Tribe, SmartTribes and Rules for Renegades.In this episode, Christine Comaford unpacks the core components of successful team management, offering insights on maintaining accountability and leveraging true influence.Explore the impact of metaprograms on effective communication, the importance of addressing burnout for sustainable results, and the key strategies for initiating a 'Smart Tribe'.Learn about the six levels of change, from environment to core beliefs, and discover the four factors essential for creating high-performing teams.Understand the significance of learning organizations and how leaders can create legacies by fostering emotional engagement and innovation within their teams.Christine Comafordâs Website: https://smarttribesinstitute.com/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:38) Technique: True Influence, Metaprograms and Leadership Challenges(08:37) Tip: Sustainable Results and Avoiding Burnout(11:20) Tip: Keys to Starting Your Smart Tribe(17:06) Tool: Overcoming Resistance to Change(19:40) Tool: Four Factors of Sustainable Tribes(24:03) Technique: Measuring ROI(25:13) Conclusion
Today, we are joined by Christine Comaford.For over 35 years leadership and culture coach, New York Times bestselling author, and serial entrepreneur Christine Comaford has helped organizations navigate growth and change. She specializes in applied neuroscience, which helps her clients achieve tremendous results in record time. During her diverse career she has consulted with over 700 of the Fortune 1000, 300 mid-sized enterprises, 2 White House administrations, and 8 billionaires. An entrepreneur who has built and sold five companies with an average ROI of 700 percent, she was a software engineer in the early days of Microsoft and Apple. Christine is a human behavior expert, a leadership columnist for Forbes.com, and the New York Times bestselling author of Power Your Tribe, SmartTribes and Rules for Renegades.In this episode, we explore the concept of the 'Smart Tribe' and what sets high-performing teams apart in terms of mindset, behavior, and performance.Key topics include:âą The difference between the smart state and the critter stateâą The neuroscience behind team performanceâą Practical strategies for leaders to cultivate safety, belonging, and mattering within their teamsWe also dive into essential accelerators like focus, clarity, and accountability, examining how they contribute to building brilliant, cohesive teams. Learn from Christine Comaford how to keep your team in an optimal state for innovation and growthâwhile avoiding the pitfalls of stress and reactivity.Christine Comafordâs Website: https://smarttribesinstitute.com/ -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:24) Technique: Understanding Smart State vs. Critter State(02:25) Technique: Characteristics of a Smart Tribe(05:20) Tool: The Role of Neuroscience in Team Performance(09:12) Technique: Focus â The First Accelerator for Brilliant Teams(10:55) Tip: Staying Present and Real as a Leader(18:14) Tip: The Importance of Clarity in Leadership(24:55) Technique: Building Accountability in Teams(28:54) Conclusion
Today, we are joined by Dr. Nicole Price.Dr. Nicole Price is the CEO of Lively Paradox, a professional training and coaching business based in the heart of the United States. A few years ago, Dr. Nicole would have been the last person to tell a leader to practice empathy. Today, her work brings empathy to boardrooms across the country and creates stronger, more sustainable companies. Kansas City, as the Heart of the nation, can be the spark of empathy for the rest of the country.In this episode, we continue to explore empathy and inclusive leadership.Dr. Price shares her journey from being known as the 'Nickinator' to becoming an empathetic leader. Key topics include:âą The RDAC (Awareness, Reflection, Decision, Action, and Check) model for developing empathy in leadershipâą The importance of emotional and cognitive empathyâą Building the empathy muscle for better personal and professional relationshipsWhether you're a seasoned leader or new to leadership, this episode offers invaluable insights and strategies to help you lead with empathy and authenticity.Dr. Nicole Priceâs Website: https://drnicoleprice.com/Dr. Nicole Priceâs Office Phone Number: (â800) 914-9205-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:49) Why Dr. Price was nicknamed âThe Nickinatorâ(06:44) Tool: The RDAC Model: A Framework for Empathy(09:37) Tool: Empathy in Practice(25:57) Tool: The Three C's of Leading with Empathy(30:51) Conclusion
Today, we are joined by Dr. Nicole Price.Dr. Nicole Price is the CEO of Lively Paradox, a professional training and coaching business based in the heart of the United States. A few years ago, Dr. Nicole would have been the last person to tell a leader to practice empathy. Today, her work brings empathy to boardrooms across the country and creates stronger, more sustainable companies. Kansas City, as the Heart of the nation, can be the spark of empathy for the rest of the country.In this episode, we explore the transformative journey of developing empathy, starting with a personal story of loss.Dr. Price shares the pivotal moment of their mother's death that sparked the growth of their empathy muscles. Through candid reflections, we learn about the challenges and misconceptions leaders face when integrating empathy into their decision-making processes. Key discussions include:âą The differences between empathy and sympathyâą The impact of ignoring emotional intelligenceâą The myths surrounding empathy in leadershipThe episode provides practical advice on overcoming biases, fostering trust, and enhancing organizational culture by leading with empathy.Dr. Nicole Priceâs Website: https://drnicoleprice.com/Dr. Nicole Priceâs Office Phone Number: (â800) 914-9205-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:45) Dr. Priceâs Journey to Empathy(05:32) Tip: Empathy in Practice(07:35) Tip: Workplace Examples and Lessons(13:29) Tip: Types of Empathy(18:15) Tip: Empathy Myths and Traps(23:44) Tip: Judgment and Empathy in Organizations(25:58) Conclusion
Today, we are joined by Rich Horwath.
Rich Horwath is the founder and CEO of the Strategic Thinking Institute where he facilitates strategic thinking workshops for executive leadership teams to help them set strategic direction, create competitive advantage, and maximize their leadership performance.
He is a New York Times, Wall Street Journal, and USA Today bestselling author of eight books on strategic thinking, including his newest book: STRATEGIC: The Skill to Set Direction, Create Advantage, and Achieve Executive Excellence and the first ever graphic novel on strategic thinking entitled, StrategyMan vs. The Anti-Strategy Squad. Rich is also the author of the popular Harvard Business Review article, "How to Become a Better Strategic Thinker," and has appeared on ABC, NBC, CBS, and FOX TV.
He's been rated the #1 keynote speaker on strategic thinking at company and association events, including the SHRM National Strategy Conference. Rich is the creator of the proprietary Strategic Quotient (SQ) Assessment and host of the Strategic Minds podcast. Over the past 20 years, he has helped more than one million leaders around the world develop their strategic thinking and planning capabilities in pursuit of his vision to teach the world to be strategic.
Richâs Website :https://www.strategyskills.com/
In this episode, we explore why leaders often fail due to a lack of focus, the importance of making strategic trade-offs, and how to create and sustain competitive advantage.
Through exercises like target practice and the contextual radar, we discuss ways to sharpen core competencies and make informed trade-offs that align with business strategy.
The episode features insights on non-traditional competitors, situational awareness, and the common pitfalls in leadership.
The discussion also includes practical tools and techniques to enhance preparation, simplify strategic planning, and move beyond operational effectiveness.
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:29) Technique: Target Practice for Clarity
(03:21) Tip: Making Strategic Trade-Offs
(06:54) Tip: Competitive Advantage
(09:46) Technique: Differentiation
(16:42) Tip: Situational Awareness and Preparation
(26:51) Tip: Lessons from John Wooden
(29:28) Conclusion
Today, we are joined by Rich Horwath.Rich Horwath is the founder and CEO of the Strategic Thinking Institute where he facilitates strategic thinking workshops for executive leadership teams to help them set strategic direction, create competitive advantage, and maximize their leadership performance. He is a New York Times, Wall Street Journal, and USA Today bestselling author of eight books on strategic thinking, including his newest book: STRATEGIC: The Skill to Set Direction, Create Advantage, and Achieve Executive Excellence and the first ever graphic novel on strategic thinking entitled, StrategyMan vs. The Anti-Strategy Squad. Rich is also the author of the popular Harvard Business Review article, "How to Become a Better Strategic Thinker," and has appeared on ABC, NBC, CBS, and FOX TV. He's been rated the #1 keynote speaker on strategic thinking at company and association events, including the SHRM National Strategy Conference. Rich is the creator of the proprietary Strategic Quotient (SQ) Assessment and host of the Strategic Minds podcast. Over the past 20 years, he has helped more than one million leaders around the world develop their strategic thinking and planning capabilities in pursuit of his vision to teach the world to be strategic.Richâs Website: https://www.strategyskills.comIn this episode, we dive into the critical importance of navigation in leadership through the lens of Amelia Earhart's story. We also explore why honing navigational skills can prevent 'wandering aimlessly' in business, drawing parallels between strategic thinking, planning, and effective leadership. Learn about the GOST framework, the difference between strategy and tactics, and the necessity of constantly reallocating resources for business success. This is an Ideal episode for C-suite leaders seeking actionable insights!-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:56) Tool: Strategic Fitness(04:43) Tip: Strategic Leadership(06:42) Technique: Identifying Unstrategic Thinkers(10:13) Tool: Four Areas of Strategic Fitness(14:43) Tip: Understanding Strategy vs. Tactics(16:57) Tool: The GOST Framework for Strategic Planning(22:55) Tool: Five-Step Strategy Process(26:33) Tip: The Importance of Resource Reallocation(29:01) Conclusion
Today, we are joined by Dr. Barbara Oakley.Dr. Barbara Oakley is a distinguished professor, engineer, and globally recognized expert in the fields of learning and neuroscience. She is best known for her groundbreaking work on understanding how people learn and for developing practical strategies to improve learning effectiveness. She is also a NYT bestselling author of several books on learning science and learning how to learn.Dr. Oakleyâs Website: https://barbaraoakley.com/Dr. Oakley on Coursera: https://www.coursera.org/learn/learning-how-to-learnDr. Oakleyâs Books: https://www.amazon.com/stores/Barbara-Oakley-PhD/author/B000AP9ZR4In this episode, Barbara shares her journey from struggling with math to becoming a distinguished professor of engineering. We also discuss the importance of updating learning strategies, embracing discomfort, and using techniques like active recall and dual-mode thinking (focused and diffuse modes) to enhance learning. Join us for this great discussion about the significance of self-awareness and self-monitoring in personal growth and learning efficiency.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (02:00) Barbarasâs Journey Overcoming Math Struggles(05:03) Technique: Maintaining Motivation and Focus(07:37) Tool: The Concept of Mind Shift(10:50) Technique: Self-Monitoring and Overcoming Comparisons(14:04) Technique: Focused vs. Diffused Mode of Thinking(21:22) Tools: Understanding Memory and Effective Learning Strategies(27:58) Conclusion
Today, we are joined by Dr. Barbara Oakley.Dr. Barbara Oakley is a distinguished professor, engineer, and globally recognized expert in the fields of learning and neuroscience. She is best known for her groundbreaking work on understanding how people learn and for developing practical strategies to improve learning effectiveness. She is also a NYT bestselling author of several books on learning science and learning how to learn.Dr. Oakleyâs Website: https://barbaraoakley.com/Dr. Oakley on Coursera: https://www.coursera.org/learn/learning-how-to-learnDr. Oakleyâs Books: https://www.amazon.com/stores/Barbara-Oakley-PhD/author/B000AP9ZR4In this episode, Barbara shares her journey from struggling with math to becoming a distinguished professor of engineering. We also discuss the importance of updating learning strategies, embracing discomfort, and using techniques like active recall and dual-mode thinking (focused and diffuse modes) to enhance learning. Join us for this great discussion about the significance of self-awareness and self-monitoring in personal growth and learning efficiency.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (02:00) Barbarasâs Journey Overcoming Math Struggles(05:03) Technique: Maintaining Motivation and Focus(07:37) Tool: The Concept of Mind Shift(10:50) Technique: Self-Monitoring and Overcoming Comparisons(14:04) Technique: Focused vs. Diffused Mode of Thinking(21:22) Tools: Understanding Memory and Effective Learning Strategies(27:58) Conclusion
Today, we are joined by Dr. Marshall Goldsmith.
Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years.
Dr. Goldsmith is the author or editor of 42 books, including four New York Times bestsellers, that have sold over 4 million copies and been listed bestseller in 12 countries. His books, What Got You Here Won't Get You There and Triggers have been recognized by Amazon.com as two of the Top 100 Leadership & Success Books Ever Written.
Marshallâs Website :https://marshallgoldsmith.com/
Marshall's AI Bot: https://marshallgoldsmith.ai/
Marshallâs Books: https://www.amazon.com/stores/Marshall-Goldsmith/author/B001ILIAKC
In this episode, we discuss the intricacies of behavior change, revealing why it's so challenging and the effective strategies Marshall employs to help leaders and teams improve.
Additionally, we discuss the significant impact of the environment on personal development, the dangers of vicarious living, and the importance of asking the right questions.
From the pitfalls of winning too much to the transformative power of daily reflection, this episode offers practical tools for all leaders.
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:13) Challenges of Behavior Change in Leadership
(02:28) The Power of Apology and Feed Forward
(03:48) Overcoming Inertia and Environmental Triggers
(05:54) The Impact of Social Media and Vicarious Living
(09:35) Stopping Bad Habits for Effective Leadership
(15:41) The Importance of Asking Questions
(18:04) The Challenge of Self-Improvement
(23:51) Marshallâs new AI Coaching Tool
(26:35) Marshall's Legacy and Final Thoughts
(27:25) Conclusion
Today, we are joined by Kevin Ray, Vice President of Learning and Development at Erie Insurance.
Kevin joined Erie Insurance in 1992 and is the Vice President of the Learning & Development Department at Erie Insurance. He leads a team of Employees who design and deliver learning training for ERIE Agents, Employees, Leaders, and Partners with business areas to assess and implement training solutions. He has held various positions in the department as an Education Specialist, Education Consultant and Delivery Manager.
He previously worked as an Underwriter in the Personal Lines Underwriting Department after completing The ERIEâs first Multi-Line Underwriter Training Program. Kevin is Chairman of the CIC Board of Directors for The National Alliance for Insurance Education and Research and is a past Chairman and Board Member of the Academy Board of Directors. Kevin is a Member and Chair of the Inclusion, Diversity & Equity Awareness (IDEA) Committee of the Society for Chartered Property Casualty Underwriters, is the 2024 President of the Presque Isle Chapter of CPCU, is an Advisory Board Member of The Institute for Management Studies and a member of the Ohio Insurance Instituteâs Education Committee.
He has been a long-time instructor of insurance courses for The Institutes and was recognized as an Outstanding Course Leader. Kevin has served as Co-Lead of ERIEâs synERgIzE Employee Resource Group which promotes events and education in support of ERIEâs diversity & inclusion initiatives.
Reach out to Kevin: kevin.ray@erieinsurance.com
In this episode, we discuss the evolution of leadership development at Erie Insurance over Kevin's 33-year tenure, emphasizing the company's commitment to internal growth, strategic alignment with core capabilities, and the importance of empathy and self-development for leaders.
Kevin shares the unique challenges in the insurance industry and how Erie addresses them, including their partnership with IMS.
Learn more about their leadership training programs and get valuable insights on strengthening your own leadership development strategies.
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:46) Kevinâs Journey to Erie Insurance
(03:23) Leadership & Development at Erie Insurance
(04:44) The Evolution of Leadership Programs
(08:09) Partnership with IMS
(12:45) Challenges in the Insurance Industry
(18:09) Advice for Strengthening Leadership Programs
(20:52) Conclusion
Today, we are joined by Dr. Marshall Goldsmith.
Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years.
Dr. Goldsmith is the author or editor of 42 books, including four New York Times bestsellers, that have sold over 4 million copies and been listed bestseller in 12 countries. His books, What Got You Here Won't Get You There and Triggers have been recognized by Amazon.com as two of the Top 100 Leadership & Success Books Ever Written.
Marshallâs Website :https://marshallgoldsmith.com/
Marshall's AI Bot: https://marshallgoldsmith.ai/
Marshallâs Books: https://www.amazon.com/stores/Marshall-Goldsmith/author/B001ILIAKC
In this episode, we learn about the incredible journey of Marshall Goldsmith, one of the world's foremost leadership coaches.
From his serendipitous encounter with Dr. Paul Hersey to pioneering the field of executive coaching, Goldsmith shares pivotal moments that defined his unique path.
Discover his insights on success, self-promotion, and the challenges faced by high achievers.
Learn the principles of an 'Earned Life' and why forgiveness and practical wisdom are key to sustained fulfillment.
This episode is a must-watch for anyone looking to understand the deeper aspects of leadership and personal growth.
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:36) Marshallâs Accidental Start in Leadership Development
(04:48) Tip: Challenges Faced by Successful People
(07:03) Tip: Advice to My Younger Self
(11:06) Technique: Earning Credibility Twice
(15:55) Tools: The Exposure Gap and Finding Your Genius
(19:07) Tip: Defining an Earned Life
(22:06) Tip: The Trap of 'I'll Be Happy When'
(23:59) Tool: The Marshmallow Experiment and Delayed Gratification
(25:48) Technique: Forgiveness and Letting Go
(28:16) Technique: Leadership by Example
(32:58) Tip: The Challenge of Post-Retirement Identity
(35:40) Conclusion
Today, we are joined by Stacey Hanke.Stacey Hanke, a leader in influential communication strategies, began her career in voice-over work, where she learned the power of word choice and delivery. With over two decades of research, she realized that true influence isnât about titles but about building trust and credibility through meaningful connections and communication. Stacey collaborates with Fortune 500 executives, helping them understand their impact from their audienceâs perspective, eliminate distractions, and achieve greater success. As a Hall of Fame Speaker, business executive, author and top influence thought leader, Stacey provides practical strategies to overcome modern communication barriers, foster authentic connections, and inspire action.Her Monday to MondayÂź philosophy empowers professionals to be impactful in every interaction, from presentations to everyday conversations, helping them drive action and achieve success. From increasing sales, maximizing productivity or climbing the corporate ladder, Stacey's research-backed recommendations move readers and listeners from good to influential.Stacey's latest book, Influence Elevated: Maximizing Your Connections, Monday to MondayÂź, answers key concerns executives face in today's hybrid and remote world of work.Stacey was inducted into the National Speakerâs Association CPAE Speaker Hall of Fame in 2022. She is one of less than 200 members in the world who hold this designation, that is a representation of her body of work in the speaking profession to the clients she has served for over 20 years. She works with executives and leaders across the globe. Stacey helps individuals eliminate the static that plagues communicative delivery â to persuade, sell, influence and communicate face-to-face with a clear message. She has presented to and trained thousands to rid themselves of bad body language habits and choose words wisely.Her client list is vast from the financial industry to the healthcare industry to government and everyone in between. Some of her clients include Nationwide, FedEx, American Express, State Farm, Abbvie, Discover, Milwaukee Tool and Fannie Mae. She has inspired thousands as a featured guest on media outlets, including The New York Times, Forbes, Entrepreneur, Thrive, SmartMoney magazine, The Economist and Businessweek, Chicago WGN and WLS-AM.She gives executives what has been described as the âgreatest gift of allâ â to see themselves as others see them. She will lead you through an experience that allows you to captivate, engage and connect with your listeners to spur them to take action.In this episode, Stacey shares insights on mastering executive presence, understanding the impact of physical behavior, and the importance of building trust. We discuss actionable tips for enhancing presence in both virtual and in-person meetings, the art of storytelling in leadership, and the significance of mindful listening. Stacey also covers strategies for fostering connection within teams and the return on investment of influence. Listen in for practical advice to elevate your leadership and influence!-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:12) Technique: Building Executive Presence(03:48) Tip: Virtual Meeting Best Practices(08:01) Tip: Elevating Hybrid Meetings(12:03) Tip: The Importance of Connection(20:02) Technique: Mastering Storytelling for Influence(24:03) Tool: The Role of Accountability Partners(25:59) Tip: The ROI of Influence(27:45) Conclusion
Today, we are joined by Stacey Hanke.Stacey Hanke, a leader in influential communication strategies, began her career in voice-over work, where she learned the power of word choice and delivery. With over two decades of research, she realized that true influence isnât about titles but about building trust and credibility through meaningful connections and communication. Stacey collaborates with Fortune 500 executives, helping them understand their impact from their audienceâs perspective, eliminate distractions, and achieve greater success. As a Hall of Fame Speaker, business executive, author and top influence thought leader, Stacey provides practical strategies to overcome modern communication barriers, foster authentic connections, and inspire action.Her Monday to MondayÂź philosophy empowers professionals to be impactful in every interaction, from presentations to everyday conversations, helping them drive action and achieve success. From increasing sales, maximizing productivity or climbing the corporate ladder, Stacey's research-backed recommendations move readers and listeners from good to influential.Stacey's latest book, Influence Elevated: Maximizing Your Connections, Monday to MondayÂź, answers key concerns executives face in today's hybrid and remote world of work.Stacey was inducted into the National Speakerâs Association CPAE Speaker Hall of Fame in 2022. She is one of less than 200 members in the world who hold this designation, that is a representation of her body of work in the speaking profession to the clients she has served for over 20 years. She works with executives and leaders across the globe. Stacey helps individuals eliminate the static that plagues communicative delivery â to persuade, sell, influence and communicate face-to-face with a clear message. She has presented to and trained thousands to rid themselves of bad body language habits and choose words wisely.Her client list is vast from the financial industry to the healthcare industry to government and everyone in between. Some of her clients include Nationwide, FedEx, American Express, State Farm, Abbvie, Discover, Milwaukee Tool and Fannie Mae. She has inspired thousands as a featured guest on media outlets, including The New York Times, Forbes, Entrepreneur, Thrive, SmartMoney magazine, The Economist and Businessweek, Chicago WGN and WLS-AM.She gives executives what has been described as the âgreatest gift of allâ â to see themselves as others see them. She will lead you through an experience that allows you to captivate, engage and connect with your listeners to spur them to take action.In this episode, we discuss the power of influence with a focus on body language, messaging consistency, and effective communication. Learn how to enhance your leadership skills through continuous practice, feedback, and empathy. Discover the importance of influence over mere authority and how to adapt your influence style to connect with others effectively. Whether you're a seasoned leader or looking to boost your personal brand, this conversation offers valuable tips and frameworks to elevate your influence in today's complex, hybrid communication environment.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:28) Tip: True Influence(03:40) Tip: Journey of Elevating Influence(07:05) Tool: Impact IQ Assessment(10:00) Tip: Leadership vs. Influence(13:13) Tool: Role of Empathy in Leadership(20:24) Technique: Effective Feedback for Influence(25:40) Conclusion
In this solo episode of The Good Leadership Podcast, we cover the critical skill of learning agility and its importance for leadership success. Join us as we break down the five dimensions of learning agilityâmental agility, people agility, change agility, results agility, and self-awarenessâand we cover practical strategies for developing these skills, such as seeking new experiences and honing sense-making abilities. We also discuss how fostering an agile learning culture within organizations can drive innovation and resilience.Learn more about how you can apply learning agility to your life and work!-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(00:51) Tool: Learning Agility(02:04) Tip: Key Traits of Agile Learners(04:44) Tip: Dimensions of Learning Agility(08:11) Technique: Building Learning Agility(13:46) Technique: Developing Self-Awareness(14:50) Tip: Create an Agile Learning Culture(15:51) Conclusion
Today we are joined by Tonya Suber, Learning and Development Senior Manager at Westfield Insurance.With over 20 years of experience as a seasoned talent and learning development leader, Tonya has consistently demonstrated a commitment to driving organizational growth through the strategic implementation of learning and development initiatives. Her passion for fostering a culture of learning, coupled with my leadership acumen, positions her well to make a significant impact on any organization's talent development ecosystem. Tonya is a Learning and Development Senior Manager at Westfield Insurance where she develops strategy and leads enterprise learning and development. She also partners with key leaders to ensure strategic linkage between business needs and talent solutions and serves as key decision-maker for organizational learning needs related to Leadership Development, Diversity, Equity and Inclusion (D&I), professional skills and compliance programs.In this episode, Tonya shares her journey and insights into creating impactful learning experiences, coaching leaders, and aligning development initiatives with business goals. We discuss Westfieldâs commitment to talent investment, their strategies for maintaining a strong leadership pipeline, and the expanding global footprint in insurance. Tonya also highlights the importance of adaptive learning strategies, partnerships with platforms like LinkedIn Learning and the Institute for Management Studies, and the challenges posed by rapid technological advancements. Lastly, we explore innovative approaches to leadership development, emphasizing a customer-focused mindset and continuous improvement in learning initiatives.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(00:42) Tanya's Background and Experience(01:52) Excitement About Leadership & Development at Westfield(02:50) Strategies for Leadership Development(04:07) Westfield's Learning Culture(05:06) Exciting Learning Initiatives(06:23) Future Challenges in Leadership Development(09:58) IMS Partnership and Impact(11:42) Conclusion
Today, we are joined by Polina Marinova Pompliano.Polina Marinova Pompliano is the best-selling author of HIDDEN GENIUS: The Secret Ways of Thinking That Power the World's Most Successful People. She is also the founder of The Profile, a media organization that studies successful people and companies.Previously, she spent five years at FORTUNE where she wrote more than 1,300 articles and earned the trust of prominent investors and entrepreneurs. As the author and editor of Term Sheet, FORTUNEâs industry-leading dealmaking newsletter, Polina interviewed the industryâs most influential dealmakers, including Melinda Gates, Steve Case, Chamath Palihapitiya, and more.In this episode, we dive into the remarkable story of Holocaust survivor Edith Eger, author of The Choice, and explore her teachings on the distinction between victimization and victimhood. We also discuss the powerful technique of creating an âalter egoâ with examples from personalities like David Goggins, Kobe Bryant, and Beyonce. Additionally, we cover the importance of storytelling, effective leadership qualities, building a community, and the crucial differences between solitude and loneliness. Tune in for inspiring lessons on mental resilience, leadership, and personal growth.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:49) Tip: Victimhood vs. Victimization(03:48) Technique: Mental Resilience(04:39) Tool: The Power of Alter Egos(08:17) Tool: Storytelling as a Skill(11:15) Tip: Qualities of Great Leaders(16:22) Tip: Building and Engaging Communities(20:46) Tip: Solitude vs. Loneliness(23:08) Tip: Betting on Yourself(27:27) Conclusion
Today, we are joined by Polina Marinova Pompliano.Polina Marinova Pompliano is the best-selling author of HIDDEN GENIUS: The Secret Ways of Thinking That Power the World's Most Successful People. She is also the founder of The Profile, a media organization that studies successful people and companies.Previously, she spent five years at FORTUNE where she wrote more than 1,300 articles and earned the trust of prominent investors and entrepreneurs. As the author and editor of Term Sheet, FORTUNEâs industry-leading dealmaking newsletter, Polina interviewed the industryâs most influential dealmakers, including Melinda Gates, Steve Case, Chamath Palihapitiya, and more.In this episode, we discuss Polinaâs inspiring journey of a seasoned journalist who turned her passion for profiling extraordinary people into a successful newsletter, The Profile.From her beginnings at high school journalism to working at Fortune magazine, she shares insights into what differentiates great profiles from average ones.Learn about her methods, the importance of consistency, and the creative techniques that have allowed her to interview fascinating individuals like James Clear and Dwayne âThe Rockâ Johnson. -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(04:15) Tool: The Tomato Sauce Theory of Profile Writing(06:33) Tip: Difference Between Profiles and Biographies(12:44) Tip: The Power of Consistency and Trust(14:59) Tip: Learning vs. Idolizing(18:51) Technique: Cultivating Creativity(25:50) Conclusion
Today, we are joined by Bill Williams.He's called "Electric Bill" for a reason. Bill Williams is on a mission to shock us out of our static daily routines. He is known for his unique brand of electrified methodologies for the workplace, now available to you in electric Life.Bill's honest, succinct, and enthusiastic approach to leadership has inspired and reshaped countless national organizations over the span of thirty years. Whether coaching an individual over Zoom, or speaking to rooms of more than a thousand delegates, Bill's impact is equally felt. His power comes from hearing "No" and reformulating it as "Not Yet."Bill is the CEO of the boutique leadership development firm, The B4 Group Inc, and the host and brand ambassador for The Art of Leadership Signature Summit / The Art of Leadership Women. Bill caters his solution-based strategies to individuals and corporations in the private, public, and not-for-profit sectors.In this episode, Bill discusses the importance of reframing mistakes as learning opportunities for leaders. He emphasizes the value of self-awareness, psychological safety within teams, and the significance of recognizing individual contributions. Bill shares personal anecdotes, including a story about Sir Ken Robinson and reflections on maintaining authenticity and empathy in leadership. The discussion finishes with the dangers of toxic positivity and the benefits of a reciprocal, appreciative work culture.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:38) Tip: The iPhone Example: Iteration and Innovation(03:08) Tip: Sir Ken Robinson: Overcoming Challenges(05:48) Technique: Creating Psychological Safety in Organizations(06:24) Tool: The Dr. STAR Framework for Leadership(11:28) Tip: The Importance of Authenticity and Emotional Intelligence(19:49) Tip: The Power of Reciprocity and Genuine Appreciation(22:59) Tip: The Story of the Two Monks: Letting Go of Burdens(25:31) Conclusion
Today, we are joined by Bill Williams.He's called "Electric Bill" for a reason. Bill Williams is on a mission to shock us out of our static daily routines. He is known for his unique brand of electrified methodologies for the workplace, now available to you in electric Life.Bill's honest, succinct, and enthusiastic approach to leadership has inspired and reshaped countless national organizations over the span of thirty years. Whether coaching an individual over Zoom, or speaking to rooms of more than a thousand delegates, Bill's impact is equally felt. His power comes from hearing "No" and reformulating it as "Not Yet."Bill is the CEO of the boutique leadership development firm, The B4 Group Inc, and the host and brand ambassador for The Art of Leadership Signature Summit / The Art of Leadership Women. Bill caters his solution-based strategies to individuals and corporations in the private, public, and not-for-profit sectors.In this episode, shares his journey from being a high-energy professional to an inspirational leadership coach.Bill delves into the importance of discovering your true passion, using the metaphor of the bumblebee and the hurricane. He highlights the role of strategic planning and environmental scanning to turn threats into opportunities. Bill also emphasizes the need for emotional honesty, recounting personal experiences and urging leaders to genuinely connect with their team. This episode is rich with practical takeaways for leaders aiming to inspire and energize their teams.-Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:02) Tip: The Bumblebee Metaphor for Leadership(04:08) Tip: The Zen Story and Strategic Planning(07:17) Tool: Emotional Honesty and Mental Health(11:08) Tool: Inspiration and Energy Vampires(14:10) Tip: The Power of Genuine Human Connection(21:06) Technique: Curiosity and Effective Communication(26:08) Tip: Management vs. Leadership(27:21) Conclusion
In this solo episode of The Good Leadership Podcast, we explore the universal leadership challenges faced by organizations, such as ineffective communication, decision-making under pressure, employee engagement, and the development of future leaders. Learn about the tangible ROI of investing in learning and development, the importance of continuous education, and why companies cannot afford the high costs of disengagement and turnover.Charles shares how the Institute for Management Studies (IMS) addresses these issues with tailored programs designed to foster essential skills and adaptability.Lastly, hear personal stories from Charles about overcoming setbacks and the impact of effective learning strategies, alongside key lessons drawn from interviewing over 150 leaders. -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(00:51) Universal Leadership Challenges(01:58) Developing Future Leaders(02:54) The ROI of Learning and Development(07:17) Misconceptions in L&D(09:30) Personal Setbacks and Learning Strategies(13:08) Insights from Podcasting(16:01) Conclusion
Today, we are joined by Dr. Julia Sloan.Dr. Sloan is the author of the definitive book, Learning to Think Strategically, (Best Business Book of the Year, Financial Times), and is widely recognized for her pioneering work on the application of complex cognitive theory to everyday global strategic thinking practice.Her work draws upon more than two decades of her own corporate experience in Asia, Africa, Middle East, Europe and North America. Julia teaches at Columbia University and has lectured at some of the premier academic institutions including: MIT, Harvard University, and Princeton University.In this episode, we dive into the transformative power of metaphors and how linking unfamiliar business challenges to familiar concepts can revolutionize strategic thinking. Learn why effective metaphor creation is critical, how drawing metaphors can enhance understanding, and discover the valuable 'surf and dive' method for balanced strategic analysis. Plus, explore the integral role of human intelligence in strategic thinking, even in the age of AI, and gain tips on becoming a better strategic thinker. -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:02) Tool: The Power and Process of Metaphors(05:24) Technique: Drawing and Visualizing Metaphors(09:10) Tool: Surf and Dive(14:05) Tool: AI in Strategic Thinking(24:52) Tip: Better Strategic Thinking(28:41) Conclusion
Today, we are joined by Dr. Julia Sloan.Dr. Sloan is the author of the definitive book, Learning to Think Strategically, (Best Business Book of the Year, Financial Times), and is widely recognized for her pioneering work on the application of complex cognitive theory to everyday global strategic thinking practice.Her work draws upon more than two decades of her own corporate experience in Asia, Africa, Middle East, Europe and North America. Julia teaches at Columbia University and has lectured at some of the premier academic institutions including: MIT, Harvard University, and Princeton University.In this episode, Dr. Sloan explains the distinction between strategic thinking and strategic planning, emphasizing the importance of divergent thinking and emotional factors.We explore her three-stage model of strategic thinkingâpreparation, experience, and reevaluationâhighlighting the role of non-work experiences and critical reflection.The discussion also covers key tools like polarity thinking and the significance of shattering frames for strategic insight, with examples from companies like Apple, Tesla, Netflix, and more.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:00) Tip: Differentiating Strategic Thinking and Strategic Planning(05:03) Tool: The Three-Stage Model of Strategic Thinking(05:41) Tool: The Role of Emotions in Strategic Thinking(09:06) Tool: The Experience Phase(14:51) Tool: The Reevaluation Stage(18:28) Tool: Polarity Thinking(26:32) Tool: Shattering Frames for Strategic Insight
In this solo episode of The Good Leadership Podcast, we explore the significant challenges and trends in organizational upskilling and management development.Charles shares knowledge from his career journey, insights on the importance of continuous learning, human-centered leadership, and the increasing value of soft skills.We also cover how IMS stands out with its highly customized and research-backed development programs that focus on practical application and long-term behavior change. Learn more about effective employee development programs in 2024 and understand how IMS creates lasting impact and skill retention for itâs partner organizations.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:11) Challenges in Upskilling Teams(02:28) Trends in Management Development(03:58) Effective Employee Development Programs for 2024(05:38) IMS's Unique Approach to Employee Development(06:02) Tailored Learning Experiences(06:18) Blended Learning Format(06:39) Collaboration with Global Thought Leaders(07:22) Focus on Practical Application(07:59) Ensuring Long-Term Retention(08:11) Learning Science and Habit Formation(09:07) Active Learning(09:37) Building Habits and Accountability(10:57) Conclusion
Today, we are joined by Dr. Graeme Codrington, Bestselling Author and Futurist.Dr. Codrington, is an internationally recognized futurist, specializing in the future of work. He helps organizations understand the forces that will shape our lives in the next ten years, and how we can respond in order to confidently stay ahead of change. For the past two decades, Graeme has worked with some of the worldâs most recognized brands, traveling to over 80 countries in total, and speaking to around 100,000 people every year. He is the author of 5 best-selling books, and on faculty at 5 top global business schools.In this episode, we dive into techniques such as the 5 Whys and the six thinking hats method to overcome cognitive biases, like the Dunning-Kruger effect.Discover the evolving role of AI in enhancing decision processes and fostering cognitive awareness.Learn the importance of continuous learning, empathy, and ethical judgment in leadership. Join us for an insightful discussion on improving mental agility and transforming your decision-making approach for a better future.Graemeâs Website: https://www.graemecodrington.com/Graemeâs LinkedIn: https://www.linkedin.com/in/graemecodrington/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:08) Technique: The Five Whys(05:41) Tool: Leveraging AI for Better Decision Making(11:03) Technique: The Six Thinking Hats(15:13) Tool: The Dunning-Kruger Effect(16:24) Technique: Navigating Unknown Unknowns(17:11) Tip: The Importance of Mental Agility(19:30) Tip: The Future of Leadership and AI(21:56) Tip: Building a Better World(23:04) Conclusion
Today, we are joined by Dr. Graeme Codrington, Bestselling Author and Futurist.Dr. Codrington, is an internationally recognized futurist, specializing in the future of work. He helps organizations understand the forces that will shape our lives in the next ten years, and how we can respond in order to confidently stay ahead of change. For the past two decades, Graeme has worked with some of the worldâs most recognized brands, traveling to over 80 countries in total, and speaking to around 100,000 people every year. He is the author of 5 best-selling books, and on faculty at 5 top global business schools.In this episode, we cover the world of decision-making through the concepts of System 1 and System 2 thinking as outlined by Daniel Kahneman. We explore cognitive biases such as confirmation, anchoring, availability, and status quo biases, with insights from experts and practical strategies for improvement. Lastly, we discuss how biases shape perceptions, influence behaviors, and affect organizational decisions. Learn about real-life examples, including a case study on Nokia, and discover ways to foster critical thinking and better decision-making for smarter leadership and personal growth.Graemeâs Website: https://www.graemecodrington.com/Graemeâs LinkedIn: https://www.linkedin.com/in/graemecodrington/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction and Welcome(01:13) Tip: Understanding System 1 and System 2 Thinking(02:02) Tool: The Role of System 1 in Everyday Decisions(03:20) Tool: The Importance of System 2 for Critical Thinking(05:20) Technique: Identifying and Overcoming Cognitive Biases(06:30) Tip: Confirmation Bias Explained(11:52) Technique: Overcoming Confirmation Bias(13:05) Technique: The Scientist's Approach to Decision Making(17:10) Tool: Understanding Anchoring Bias(19:52) Tool: Exploring Availability Bias(26:13) Tool: The Impact of Status Quo Bias(31:16) Tools: Hindsight Bias and the Superhero Effect(35:07) Conclusion
Today, we are joined by Hal Elrod.
Hal Elrod is on a mission to elevate the consciousness of humanity, one person at a time. As an international keynote speaker, host of the popular Achieve Your Goals podcast, and author of one of the highest rated books in the world, The Miracle Morning, (which has over 6,000 five-star Amazon reviews and has sold over 2 million copies) he is doing exactly that.
Hal actually died at age 20. His car was hit head on by a drunk driver at over 70 miles per hour, he died for 6 minutes, broke 11 bones, suffered permanent brain damage and was told by doctors that he would never walk again. Then, at age 37, he nearly died again when his heart, lungs, and kidneys were on the verge of failing, and he was diagnosed with a rare, aggressive form of cancer. After being given a 30% chance of surviving, Hal once again defied seemingly insurmountable odds to beat cancer.
He is grateful to be sharing his life with his wife and their two children, in Austin, Texas. Halâs miraculous journey is featured in his most recent projectâThe Miracle Morning movieâa documentary that shows you how to live to your full potential and highlights stories of ordinary people who are doing the extraordinary.
In this episode, we discuss Halâs journey from financial despair during the 2008 economic crisis to life transformation through the Miracle Morning routine.
Hal highlights his six powerful SAVERS practicesâSilence, Affirmations, Visualization, Exercise, Reading, and Scribingâthat have empowered millions to achieve their potential.
He also emphasizes personal development and intentional morning and evening routines as keys to success.
Tune in to explore the practices that can transform your life, set you up for success, and lead to living a life of true potential.
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:13) Tip: From rock bottom to Miracle Morning
(04:56) Tool: SAVER Six practices for personal development
(09:12) Tool: Silence, affirmations, and visualization
(18:55) Tool: Exercise, reading, and scribing
(21:25) Tool: The Miracle Evening SLUMBERs routine
(26:13) Conclusion
Today, we are joined by Tatiana Kolovou, an award-winning Teaching Professor at Indiana Universityâs Kelley School of Business.Tatiana teaches Cross Cultural and Business Communication to MBA, undergraduate students and executives. Tatiana has reached over 10 million learners in multiple courses through her online platform. Her emphasis on communication, resilience and workplace effectiveness has a unique perspective on how to lean into the uncomfortable to become a stronger leader and a stronger professional. She produces a newsletter with over 48,000 subscribers and a live show averaging an audience of 3,000 plus attendees from 33 countries worldwide.In this episode, we explore crucial aspects of interpersonal communication, from mastering small talk to crafting compelling elevator pitches. Tatiana provides actionable strategies for enhancing virtual communication, as well as tips for engaging with strangers and influential individuals. Join us for practical insights and time-tested techniques to elevate your effectiveness in both personal and professional interactions.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:08) Tip: Mastering small talk and speaking to strangers(04:36) Tip: Engaging with influential individuals(06:27) Tool: Becoming a better conversationalist(13:51) Tip: Crafting compelling elevator pitches(19:04) Tool: The power of storytelling in communication(23:10) Tool: Effective virtual communication strategies(29:44) Conclusion
Today, we are joined by Mike Robbins, a New York Times bestselling author and sought-after speaker.Mike Robbins works with prominent clients like Google, Wells Fargo, and the San Francisco Giants. He has written five books, including âFocus on the Good Stuffâ and âWe're All in This Togetherâ, which have been translated into 15 languages. He also hosts the podcast of the same title, âWe're All in This Together.â Before his career in personal development, he played baseball at Stanford and with the Kansas City Royals until an injury ended his career. He lives in Marin County with his wife, Michelle, and their two daughters.In this episode, we delve into the importance of focusing on what truly matters to lead a life of significance. We explore the power of forgiveness, how it can transform our lives, and discuss the idea that a bad day for the ego can be a good day for the soul. Mike shares personal stories, including lessons learned from his mother's final days and offers actionable advice for leaders on overcoming distractions, dealing with grudges, fostering compassion, and avoiding the pitfalls of righteousness. This episode is a treasure trove of wisdom for anyone looking to lead a more meaningful and impactful life.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:04) Tip: Practice self-compassion and self-love(04:04) Tip: Appreciating yourself(06:54) Technique: Taking risks and dealing with emotions(14:29) Technique: Gratitude and shifting perspective(17:32) Tip: Live in awe(21:44) Tip: Happiness is a journey(23:11) Tool: Embracing change(25:00) Tip: Seasons of life(28:27) Key takeaway(29:44) Conclusion
In this solo episode of The Good Leadership Podcast, we explore the often overlooked yet crucial trait of humility in leadership. Discover why humility is essential for great leaders and how it fosters trust, teamwork, and a positive work culture. Learn about famous examples of humble leaders like Mahatma Gandhi, Elon Musk, Satya Nadella, and Indra Nooyi, and debunk common myths surrounding humility in leadership. Gain practical tips to incorporate more humility into your own leadership style to enhance decision-making and build stronger connections with your team.Whether you're leading a team or rising the ranks, this episode reveals how humility can be a leadership asset.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(00:48) Defining Humility in Leadership(02:01) Benefits of Humble Leadership(04:01) Famous Examples of Humble Leaders(06:47) Debunking Myths About Humility(11:28) Practical Tips for Humble Leadership(13:53) Conclusion
Today, we are joined by Julie Winkle Giulioni & Bev Kaye.
Julie Winkle Giulioni is a champion for workplace growth and development and who helps executives and leaders optimize talent and potential within their organizations. She of Inc. Magazineâs Top 100 speakers, sheâs the author of a soon to be best-seller Promotions Are So Yesterday: Redefine Career Development. and the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages.
Dr. Beverly Kaye is recognized internationally as a professional dedicated to helping individuals, managers and organizations understand the practical âhow-toâ principles of employee development, engagement, and retention. Her books and learning materials have stood the test of time. Her groundbreaking career development, engagement, and mentoring programs have been implemented by such leading corporations as American Express, DaimlerChrysler, Hartford Life, Macy's, Marriott International, Microsoft, Sprint, Starbucks, and Xerox.
In this episode of the Good Leadership Podcast, we continue our discussion about the updated edition of Julieâs & Bevâs bestselling book, 'Help Them Grow or Watch Them Go.'
Join us as we explore the importance of foresight in career development, discussing how employees can take responsibility for their growth by understanding external and internal challenges.
Julie and Bev also debunk traditional career ladders in favor of more dynamic metaphors like rock climbing and emphasize the critical role of agility.
Lastly, we learn how intentional actions and support structures, including the innovative BookBot tool, can empower remote workers and bridge the knowing-doing gap.
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The 3rd edition of Help Them Grow or Watch Them Go will be released on September 24. And when you pre-order it, you will get access to a specially curated library of microlearning videos from authors Bev Kaye and Julie Winkle Giulioni on a range of important topics that will enhance your leadership and help you get the most from the book â all provided by AthenaOnline.
Just place your pre-order today, share your information here, and jumpstart your career development efforts immediately. (Note: This offer will expire on September 24.)
For more information, visit Help-Them-Grow.com.
Connect with Bev Kaye
Website: www.bevkaye.com
Email: bev@bevkaye.com
Primary Phone: 818.995.6454
Social Media Channel:
LinkedIn: https://www.linkedin.com/in/bevkaye/
Connect with Julie Winkle Giulioni
Website: JulieWinkleGiulioni.com
Email: julie@juliewinklegiulioni.com
Primary Phone: 818-219-7988
Social Media Channels:
LinkedIn: https://www.linkedin.com/in/juliewinklegiulioni/
Facebook: https://www.facebook.com/JulieWinkleGiulioni.Author/
YouTube: https://www.youtube.com/channel/UCYPG2YOq_4GTPUUrM1n4Q1w
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:01) Tool: Understanding Hindsight vs. Foresight
(02:20) Technique: Strategic Career Planning
(04:35) Tool: The Rock Climbing Metaphor for Career Development
(07:15) Tip: Growth Without Moving Up
(09:53) Technique: Redefining Career Success
(14:31) Tool: The Three E's of Career Development
(18:41) Tip: Developing at a Distance
(24:07) Key Takeaway
(29:11) Conclusion
Today, we are joined by Julie Winkle Giulioni & Bev Kaye.
Julie Winkle Giulioni is a champion for workplace growth and development and who helps executives and leaders optimize talent and potential within their organizations. She of Inc. Magazineâs Top 100 speakers, sheâs the author of a soon to be best-seller â Promotions Are So Yesterday: Redefine Career Development. â and the co-author of the international bestseller, â Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Wantâ , translated into seven languages.
Dr. Beverly Kaye is recognized internationally as a professional dedicated to helping individuals, managers and organizations understand the practical âhow-toâ principles of employee development, engagement, and retention. Her books and learning materials have stood the test of time. Her groundbreaking career development, engagement, and mentoring programs have been implemented by such leading corporations as American Express, DaimlerChrysler, Hartford Life, Macy's, Marriott International, Microsoft, Sprint, Starbucks, and Xerox.
In this episode of the Good Leadership Podcast, we talk about the updated edition of Julieâs & Bevâs bestselling book, 'Help Them Grow or Watch Them Go.'
We also discuss the ongoing challenges in career development, the impact of new workplace contexts such as remote work and AI, and the timeless need for quality development conversations.
Lasty, Juile and Bev emphasize the importance of managers supporting career growth, the myths around time and responsibility in career progression, and provide tactical advice for meaningful career conversations, feedback, and continuous development in today's dynamic work environment.
-
The 3rd edition of Help Them Grow or Watch Them Go will be released on September 24. And when you pre-order it, you will get access to a specially curated library of microlearning videos from authors Bev Kaye and Julie Winkle Giulioni on a range of important topics that will enhance your leadership and help you get the most from the book â all provided by AthenaOnline.
Just place your pre-order today, share your information here, and jumpstart your career development efforts immediately. (Note: This offer will expire on September 24.)
For more information, visit Help-Them-Grow.com.
Connect with Bev Kaye
Website: www.bevkaye.com
Email: bev@bevkaye.com
Primary Phone: 818.995.6454
Social Media Channel:
LinkedIn: https://www.linkedin.com/in/bevkaye/
Connect with Julie Winkle Giulioni
Website: JulieWinkleGiulioni.com
Email: julie@juliewinklegiulioni.com
Primary Phone: 818-219-7988
Social Media Channels:
LinkedIn: https://www.linkedin.com/in/juliewinklegiulioni/
Facebook: https://www.facebook.com/JulieWinkleGiulioni.Author/
YouTube: https://www.youtube.com/channel/UCYPG2YOq_4GTPUUrM1n4Q1w
-
Website and live online programs: â http://ims-online.comâ
Blog: â https://blog.ims-online.com/â
Podcast: â https://ims-online.com/podcasts/â
LinkedIn: â https://www.linkedin.com/in/charlesagood/â
Twitter: â https://twitter.com/charlesgood99â
Chapters:
(00:00) Introduction
(01:16) Why Update the Book?
(02:13) Tip: The Changing Context of Career Development
(03:49) Tip: Who Needs Career Development?
(05:38) Tool: The Importance of Quality Conversations
(07:23) Tip: Addressing Myths About Career Development
(12:34) Tip: The Role of Managers in Career Development
(21:35) TechniqueEffective Feedback and Career Conversations
(25:53) Conclusion
Today, we are joined by Candace Doby.
Candace Doby is founder and CEO of The Can-Do Company. She is a leadership development strategist, author of A Cool Girl's Guide To Courage, and professional speaker who works with organizations to create a culture of courage where employees spend less time and energy censoring and hiding themselves and more time performing at their highest potential.
Candace combines a decade of research on courage with her experiences traveling the world solo and a 16-year, award-winning marketing career - much of which was spent leading teams at Chipotle. This unique combination equips her with the implementable strategies she has shared with thousands of leaders to help them courageously speak up, step up and show up in the workplace. Her work has been featured on MSNBC, NPR and TEDx.
In this episode of the Good Leadership Podcast, we delve into essential habits for courageous leaders, the benefits of embracing discomfort, and fostering a courage-ready culture.
Candace also shares actionable strategies such as making daily decisions, remembering strengths, practicing risk-taking, and more.
Join us and learn how to build your courage muscle and inspire your team to do the same.
-
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:52) Tool: Habits to Grow Your Courage Muscle
(02:52) Tip: Remembering and Leveraging Your Strengths
(04:17) Tip: The Value of Risk-Taking
(06:19) Technique: Embracing Discomfort
(10:11) Tip: Adopting an Experimenter's Mindset
(12:06) Technique: Giving Critical Feedback Effectively
(16:03) Tool: The Importance of Saying No
(18:20) Tip: Building Deeper Connections Through Courage
(20:25) Tip: Creating a Courage-Ready Culture
(22:50) Key Takeaway
(23:55) Conclusion
Today we are joined by Lida CitroĂ«n, Best-selling Author and Personal Branding & Reputation Management Expert.Lida Citroen is an award-winning personal branding and reputation management expert and author of several best-selling books including Control the Narrative: The Executive's Guide to Building, Pivoting and Repairing Your Reputation and Reputation 360: Creating Power Through Personal Branding. In her engaging and informative presentations, Lida shares the secrets to building a standout personal brand at companies like Abbott Labs, Google, GE Healthcare, Johnson & Johnson, Sirius XM/Pandora Media, LinkedIn, Mazda North America, Mary Kay Corporate, Comcast and more. A powerful TedX speaker, "Talks at Google" speaker and keynote presenter, Lida also writes for Entrepreneur.com and Military.com and has been featured on MSNBC, Fortune magazine, Bloomberg.com, Forbes.com and numerous other media outlets.In this episode, we continue to delve into the insightful concepts from Lidaâs latest book, 'The New Rules of Influence.' We start by discussing the importance of consistency, agility, and storytelling in building trust and influence. Lida also provides valuable advice on how to be visible, build a personal brand, and maintain influence even after setbacks. Join us for an in-depth discussion on authentically driving change and making a meaningful impact.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(00:30) Tool: Influence(01:12) Tool: Clarify Your How: Consistency(04:00) Tool: Agility(07:04) Tool: Storytelling(11:45) Tool: Visibility(14:20) Technique: Be a Brand Making(18:52) Tips: Building Influence(24:09) Conclusion
Today we are joined by Lida Citroën, Best-selling Author and Personal Branding & Reputation Management Expert.
Lida Citroen is an award-winning personal branding and reputation management expert and author of several best-selling books including Control the Narrative: The Executive's Guide to Building, Pivoting and Repairing Your Reputation and Reputation 360: Creating Power Through Personal Branding.
In her engaging and informative presentations, Lida shares the secrets to building a standout personal brand at companies like Abbott Labs, Google, GE Healthcare, Johnson & Johnson, Sirius XM/Pandora Media, LinkedIn, Mazda North America, Mary Kay Corporate, Comcast and more. A powerful TedX speaker, "Talks at Google" speaker and keynote presenter, Lida also writes for Entrepreneur.com and Military.com and has been featured on MSNBC, Fortune magazine, Bloomberg.com, Forbes.com and numerous other media outlets.
In this episode, we explore insights from her new book, 'The New Rules of Influence,' which delves into authentic trust-building, driving meaningful change, and having a lasting impact.
Lida shares her journey from a traditional corporate career to becoming an influential thought leader and service-driven entrepreneur.
We finish by covering the importance of courage, realness, credibility, and inclusivity in redefining influence in today's world.
Make sure to tune into Part II on Wednesday!
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:02) Lidaâs Background
(02:32) Tool: New Rules of Influence
(06:14) Tool: Defining Influence and Its Importance
(09:37) Technique: Discovering Your Why - Courage, Realness, and Credibility
(20:22) Technique: Finding Your Who - Service and Inclusivity
(32:39) Conclusion
In this solo episode of The Good Leadership Podcast, we explore the often-underemphasized yet critical leadership skill of listening.
Discover why true leadership begins with the ability to genuinely understand and connect with others.
Learn the steps to effective listening, supported by research and exemplified by individuals like Microsoft's Satya Nadella and Billy Bean from the movie 'Moneyball.'
Dive into actionable tips for both managers and employees on mastering the art of listening to build trust, enhance communication, and inspire those around you.
Whether you're leading a team or navigating conflict, this episode reveals how listening can become your greatest leadership asset.
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:52) Tool: Listening in Leadership
(01:43) Tool: Research and Data on Listening
(02:53) Tip: Active vs Passive Listening
(04:23) Tools: Steps to Effective Listening
(08:24) Tips: Listening Advice for Managers and Employees
(10:20) Tool: Satya Nadella and Moneyball Examples of Effective Listening
(13:54) Technique: Listening in Conflict Resolution
(15:59) Conclusion
Today we are joined by Dr. Debbye Turner Bell.Dr. Debbye Turner Bell is a veterinarian, author, journalist, corporate trainer, and motivational speaker. She gained national recognition as Miss America 1990 and has since built a diverse career that includes being a minister and thought leader. With over two decades of experience, Dr. Turner Bell speaks on various topics, including leadership, communication, and overcoming challenges.In this episode, Dr. Debbye Turner Bell discusses her journey of maintaining authenticity and faith amidst the pressures of her title. She shares the pivotal role her mother played in keeping her grounded, the immense challenges she faced, and how she balanced the expectations of her role. Dr. Debbye then delves into the period of depression post-Miss America, the loss of her mother, and her transition from veterinary ambitions to a television career. Additionally, she offers insights into her personal life, including her marriage, motherhood, and her ongoing faith journey. An inspirational account of perseverance, faith, and finding one's true purpose.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:23) (Tip) Maintaining Faith During Miss America(04:19) (Tool) Challenges of the Miss America Year(08:07) (Tip) Mother's Illness and Spiritual Growth(13:19) (Tool) Transition to Television Career(22:30) (Technique) Finding Love and Family(28:19) Conclusion
Today we are joined by Dr. Debbye Turner Bell.Dr. Debbye Turner Bell is a veterinarian, author, journalist, corporate trainer, and motivational speaker. She gained national recognition as Miss America 1990 and has since built a diverse career that includes being a minister and thought leader. With over two decades of experience, Dr. Debbye speaks on various topics, including leadership, communication, and overcoming challenges.In this episode, Dr. Debbye shares her inspiring journey of overcoming challenges and achieving impossible dreams. Dr. Bell also discusses the motivation behind writing her book, her experiences in pageantry, and the pivotal moments that defined her path to success. She then reflects on her upbringing, the significant influences in her life, and the determination required to pursue her passions despite setbacks. This episode is a powerful testament to faith, perseverance, and the relentless pursuit of one's purpose.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:26) (Tip) Overcoming Hardships(03:13) (Tip) The Role of Failure in Success(12:42) (Tip) Spiritual Growth and Faith(15:01) Journey to Miss America(25:46) Winning Miss America(33:30) Conclusion
Today we are joined by Dr. Paul McGee, a renowned UK motivational speaker and author, best known for his best-selling book SUMO (Shut Up, Move On) and his expertise in change management and human behavior.Paul McGee has over 30 years of experience delivering motivational talks and workshops globally, working with high-profile clients like Harrods, Adidas, and Virgin. He has authored several influential books on topics such as self-confidence and managing worry, and his approach to speaking combines humor, inspiration, and practical advice, making his sessions engaging and impactful. Additionally, Paul is a visiting professor at the University of Chester, further solidifying his expertise and credibility in the field.In this episode, we focus on the critical distinction between being liked and being respected as a leader. Key points include the importance of respect over popularity for effective leadership, traits admired in leaders like focus, determination, confidence, and the crucial addition of humility and the willingness to be wrong. The conversation highlights how new managers can sometimes struggle with wanting to be liked and the pitfalls of not setting clear expectations and standards. Real-world examples, such as the impact of Pep Guardiola's personalized approach at Manchester City and the power of showing appreciation, are discussed. Leaders are encouraged to serve, personalize interactions, encourage, show courtesy, take an interest in others, and practice effective listening to truly succeed with people.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(02:37) (Tip) The Importance of Respect in Leadership(04:05) (Tool) Balancing Strengths and Weaknesses(11:35) (Technique) The Power of Personalization and Encouragement(23:33) (Tip) The Importance of Listening(27:31) Conclusion
Today we are joined by Dr. Paul McGee, a renowned UK motivational speaker and author, best known for his best-selling book SUMO (Shut Up, Move On) and his expertise in change management and human behavior.Paul McGee has over 30 years of experience delivering motivational talks and workshops globally, working with high-profile clients like Harrods, Adidas, and Virgin. He has authored several influential books on topics such as self-confidence and managing worry, and his approach to speaking combines humor, inspiration, and practical advice, making his sessions engaging and impactful. Additionally, Paul is a visiting professor at the University of Chester, further solidifying his expertise and credibility in the field.In this episode, Paul explains the 'Mystery of History' chapter from his book, emphasizing how age, upbringing, work culture, and past experiences shape individuals. We explore strategies for handling tough conversations, the concept of self-awareness deficiency syndrome (SADS), and the significance of cultural shifts brought by change. Paul also shares practical techniques for managing change and effective communication.This episode provides valuable strategies for leaders seeking to enhance their team's performance and navigate change successfully.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:55) (Tip) The Impact of History on Behavior(02:34) (Tip) Generational Differences in the Workplace(03:24) (Tip) The Role of Upbringing and Management Styles(04:20) (Tip) Pandemic's Influence on Work Culture(06:53) (Tool) Self-Awareness and Leadership(09:50) (Tip) The Importance of Feedback(12:38) (Technique) Strategies for Effective Change Management(19:23 (Technique) Handling Tough Conversations(23:42) Conclusion
Today, we are joined by Dr. Cory Scheer.Dr. Cory Scheer is the founder and CEO of TrustCentric Consulting, with over 25 years of leadership experience across various sectors, including small businesses, large corporations, non-profits, education, local government, religious organizations, and the military. He holds an Executive MBA from Rockhurst University and a Doctorate in Educational Leadership and Policy Analysis from the University of Missouri. Dr. Scheer is known for his work on enhancing organizational trust and has authored the book "Closing the Trust Gap."In this insightful discussion, Dr. Scheer shares a foundational framework for building trust within organizations, comprising three essential building blocks: competency, problem-solving, and care for others. He emphasizes the importance of adopting a data-driven, replicable, and durable approach to trust and how it impacts workplace culture and loyalty. Dr. Scheer dives deep into each building block, offering practical tips and reflecting on the importance of self-reflection, active listening, and intentionality in leadership. -Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:51) (Tools) Building Blocks: Competency, Problem Solving, and Care for Others(05:22) (Tip) Deep Dive into Competency(09:26) (Tip) Deep Dive into Problem Solving(13:33) (Tip) Deep Dive into Care for Others(20:25) (Technique) Action Steps to Build Trust(26:16) Conclusion
Today, we are joined by Dr. Cory Scheer.Dr. Cory Scheer is the founder and CEO of TrustCentric Consulting, with over 25 years of leadership experience across various sectors, including small businesses, large corporations, non-profits, education, local government, religious organizations, and the military. He holds an Executive MBA from Rockhurst University and a Doctorate in Educational Leadership and Policy Analysis from the University of Missouri. Dr. Scheer is known for his work on enhancing organizational trust and has authored the book "Closing the Trust Gap."In this episode, Dr. Scheer shares his journey from his doctoral program research at the University of Missouri to conducting national research on trust in various industries. We delve deeply into the critical role of trust within organizations, the trust gap between leaders and frontline employees, and the pervasive impacts of distrust. Dr. Scheer also discusses practical strategies for building and measuring trust, including the three key building blocks: competency, problem-solving, and care for others.Additionally, Dr. Scheer provides actionable insights into common trust challenges and how organizations can co-create authentic engagement and loyalty among teams and employees.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:09) (Corey's Journey into Trust Research(02:39) (Tool) The Trust Gap in Organizations(05:21) (Tip) Benefits of Building Trust(07:10) (Tool) The Trust Perception Gap(11:58) (Technique) Identifying and Addressing Trust Issues(13:52) (Tool) The Biohazard Symbol and Trust(17:14) (Tip) Common Trust Problems(19:10) (Technique) Measuring Trust as a KPI(20:12) (Tool) The Trust Proposition(23:34) (Technique) Building a Trust Framework(27:32) Conclusion
Today we are joined by Dr. Paul Zak, a pioneer in neuroeconomics and a leading expert on the neuroscience of persuasion. Dr. Paul J. Zak is a Professor at Claremont Graduate University and is in the top 0.3% of most cited scientists. Paul's two decades of research have taken him from the Pentagon to Fortune 50 boardrooms to the rainforest of Papua New Guinea. His most recent book is Immersion: The Science of the Extraordinary and the Source of Happiness. Besides his academic appointment, he is a four time tech entrepreneur. In 2017 he founded Immersion Neuroscience, a software platform that allows anyone to measure what the brain loves in real-time that is used to improve outcomes in entertainment, education, advertising, and to monitor emotional wellness. He is a regular TED speaker and has appeared on Good Morning America, Dr. Phil, Fox & Friends, ABC Evening News, and his work has been reported in The New York Times, The Wall Street Journal, USA Today, Time, The Economist, Scientific American, Fast Company, Forbes, and many others. In this episode, Dr. Zak discusses the fascinating ways in which our brains process persuasive messages, the ethical considerations of influence, and practical strategies for enhancing persuasive communication. He explains the crucial role of psychological safety, the power of storytelling, and the importance of understanding personality types in crafting impactful messages. Dr. Zak also introduces his innovative app, getimmersion.com, which uses smartwatches to measure the immersion of an audience in real-time. This episode is packed with insights for anyone looking to improve their influence and persuasion abilities.Dr. Zakâs Books: https://www.amazon.com/stores/Paul-J.-Zak/author/B005VWO61G-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction (01:30) (Tip) Understanding Behavior Change(03:17) (Tool) Psychological Safety in Persuasion(04:10) (Tip) Ethics of Persuasion(07:45) (Tip) Trust and Gender Differences(09:02) (Tool) Personality Types and Persuasion(11:20) (Tool) Effective Storytelling(14:39) (Technique) The SIRTA Process(16:03) (Tip) Leveraging Superfans(22:54) (Tool) Practical Applications and Tools(24:31) Conclusion
Today we are joined by Dr. Mary Kelly, author of 'Stop Procrastinating Tomorrow'
Dr. Mary Kelly is a retired US Navy officer and commander who spent 25 years of active duty in the Navy. She was a military professor at the Naval Academy and a civilian professor at the Air Force Academy. She learned lessons in leadership in the first and second gulf wars and during 911. She uses real-world military and industry examples that resonate with participants.Dr. Kelly is also the author of 15 books on business growth, leadership, and today's economy. She is a speaker, coach, and trainer who has worked with hundreds of organizations and companies across the globe. In this episode, Dr. Kelly shares her wisdom on overcoming procrastination, informed by her 25 years of military experience, to make effective decisions even with incomplete information. She also discusses strategies for managing distractions, defeating overwhelm, and leveraging our natural tendencies to boost productivity.This episode will help you learn how to identify procrastination's root causes, divide tasks into manageable steps, and set clear deadlines. This is perfect for leaders and anyone looking to optimize their workflow and achieve tangible results.-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:23) (Tip) Overcoming Procrastination: Insights from the Military(02:47) (Tool) Understanding and Managing Distractions(05:34) (Tip) Procrastination vs. Laziness(07:23) (Technique) Breaking Tasks into Manageable Steps(16:17) (Tool) The Role of Fear in Procrastination(19:30) (Tip) Overcoming Overwhelm and Anxiety(24:31) (Tip) How to Stop Procrastinating Now(29:32) Conclusion
In this episode, we are joined by Guy Kawasaki.
Guy Kawasaki is the chief evangelist of Canva and the creator of Guy Kawasakiâs Remarkable People podcast. He is an executive fellow of the Haas School of Business (UC Berkeley), and adjunct professor of the University of New South Wales. He was the chief evangelist of Apple and a trustee of the Wikimedia Foundation. He has written Wise Guy, The Art of the Start 2.0, The Art of Social Media, Enchantment, and eleven other books. Kawasaki has a BA from Stanford University, an MBA from UCLA, and an honorary doctorate from Babson College.
In this episode, Guy shares invaluable lessons from his latest book, 'Think Remarkable: Nine Paths to Transform Your Life and Make a Difference.' Through poignant stories and insights from his experiences and other remarkable individuals like Julia Cameron, Angela Duckworth, Sal Khan, and Stacey Abrams, Guy delves into the critical skills and mindsets for becoming remarkable.
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Guy Kawasaki on Remarkableness
(02:13) Tip: Learning from Failures and Successes
(03:32) Tool: Understanding Your Customer
(06:26) Tip: Overcoming Internal Critics
(07:29) Technique: The Grit Mentality
(08:43) Technique: Embracing Grace and Gratitude
(11:43) Tip: Helping Others and Defining Success
(14:03) Tip: The Importance of Perspective
(15:01) Technique: Effective Communication and Apologies
(18:38) Tip: Lessons from Parents and Life
(22:57) Tip: Stacey Abrams' Creed
(27:15) Conclusion
In this episode, we are joined by Guy Kawasaki.
Guy Kawasaki is the chief evangelist of Canva and the creator of Guy Kawasakiâs Remarkable People podcast. He is an executive fellow of the Haas School of Business (UC Berkeley), and adjunct professor of the University of New South Wales. He was the chief evangelist of Apple and a trustee of the Wikimedia Foundation. He has written Wise Guy, The Art of the Start 2.0, The Art of Social Media, Enchantment, and eleven other books. Kawasaki has a BA from Stanford University, an MBA from UCLA, and an honorary doctorate from Babson College.
In this episode, Guy Kawasaki shares his inspiring journey from his humble beginnings in Hawaii to becoming a prominent figure in Silicon Valley.
He discusses his new book 'Think Remarkable' which aims to help individuals make a positive impact on society. Kawasaki defines being remarkable not by wealth or fame, but by making the world a better place, offering examples and lessons from interviewing remarkable people.
He also dives into the three stages of growth, grit, and grace, emphasizing the importance of starting in sales, having a growth mindset, persevering through challenges, and ultimately giving back.
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:42) Defining Remarkable
(06:16) Tool: Growth Mindset
(19:17) Tool: Grit and Perseverance
(21:51) Conclusion
Ryan is an HR Leader with 20+ years of experience in transformational Learning, Talent Management and Talent Development at executive levels in fast-paced, corporations of all sizes. His niche is in building high performing teams, creating a vision and bringing others along. He is a creator and builder at heart that thrives on devising creative but practical talent, people and learning strategies. He is currently the Head of Learning and Development at Ameren.- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(00:59) Ryanâs career journey(05:14) Learning culture at Ameren(08:33) Leadership pipeline at Ameren(13:23) Tip: Driving behavior change in L&D(18:26) Amerenâs exciting learning initiatives(21:16) Technique: Agile sprints(22:04) Building the training program(27:35) IMS partnership(28:34) Techniques: Marketing strategies for training programs(34:23) Challenges in modern leadership(37:49) Future of L&D(41:57) Conclusion
Tatiana Kolovou is an award-winning teaching professor in the department of Management and Entrepreneurship at the Kelley School of Business, Indiana University. Tatiana teaches Cross Cultural and Business Communication to MBA, undergraduate students and executives. Tatiana has reached over 10 million learners in multiple courses through her online platform. Her emphasis on communication, resilience and workplace effectiveness- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:05) Tool: The four building blocks of communication(01:28) Technique: Focusing on the audience(02:26) Tip: Tailoring your message(04:16) Tip: Understanding the message beyond words(05:55) Tip: The role of context in communication(06:49) Tool: The power of listening(08:32) Tool: Practical listening skills(15:50) Tip: Making your message stick(16:16 )Technique: Using alliteration and concrete examples(21:26) Tip: The impact of analogies and metaphors(22:41) Tool: The art of chiasmus(24:24) Conclusion
Candace Doby is founder of The Can-Do Company. She is a leadership development strategist, author of A Cool Girl's Guide To Courage, and professional speaker who works with organizations to create a culture of courage where employees spend less time and energy censoring and hiding themselves and more time performing at their highest potential.
Candace combines a decade of research on courage with her experiences traveling the world solo and a 16-year, award-winning marketing career - much of which was spent leading teams at Chipotle. This unique combination equips her with the implementable strategies she has shared with thousands of leaders to help them courageously speak up, step up and show up in the workplace. Her work has been featured on MSNBC, NPR and TEDx.
Candace's Book: https://candacedoby.com/cool-girls-guide-to-courage/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:50) Defining courage
(02:13) Tip: Differentiating courage from bravery and fearlessness
(08:23) Tip: Why people aren't acting courageously at work
(14:04) Tool: Courageous leadership
(15:45) Technique: Steps to conjure up courage
(19:05) Tip: Mindset for acting courageously
(22:32) Tip: Breaking nonexistent rules
(24:51) Conclusion
Hal Elrod is on a mission to elevate the consciousness of humanity, one person at a time. As an international keynote speaker, host of the popular Achieve Your Goals podcast, and author of one of the highest rated books in the world, The Miracle Morning, (which has over 6,000 five-star Amazon reviews and has sold over 2 million copies) he is doing exactly that. Hal actually died at age 20. His car was hit head on by a drunk driver at over 70 miles per hour, he died for 6 minutes, broke 11 bones, suffered permanent brain damage and was told by doctors that he would never walk again.Then, at age 37, he nearly died again when his heart, lungs, and kidneys were on the verge of failing, and he was diagnosed with a rare, aggressive form of cancer. After being given a 30% chance of surviving, Hal once again defied seemingly insurmountable odds to beat cancer. He is grateful to be sharing his life with his wife and their two children, in Austin, Texas. Halâs miraculous journey is featured in his most recent projectâThe Miracle Morning movieâa documentary that shows you how to live to your full potential and highlights stories of ordinary people who are doing the extraordinary. Hal's Books: https://www.amazon.com/stores/Hal-Elrod/author/B008J6VH8G- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:Chapters:(00:00) Introduction (01:42) Tool: The Miracle Equation(04:02) Tip: Halâs personal transformation through Cutco(07:44) Tip: The Power of a Mentor (09:49) Technique: Maintaining unwavering faith and the miracle mantra(20:07) Technique: The ABCs of living a miracle life(27:51) Tool: Optimal State of Consciousness(35:50) Conclusion
Charles Good interviews Mike Robbins, who is the NYT best selling author of five books, including Bring Your Whole Self to Work, and, his latest, We're All in This Together. He's a sought-after speaker and consultant who delivers keynotes and seminars for some of the top organizations in the world. As an expert in teamwork, leadership, and emotional intelligence.
He has been featured on NPR, ABC News, Harvard Business Review, Fast Company, the New York Times, the Economist, the Wall Street Journal, and many others.
Mike's Books: https://mike-robbins.com/books/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:01) Tip: Focus on things that truly matter
(02:49) Tip: Lessons from Mikeâs Momâs final days
(05:07) Tip: Forgiveness and grudge holding
(09:33) Technique: Dealing with ego
(12:47) Tip: Learning from failure
(15:34) Tool: Resilience and anti-fragility
(17:10) Tool: Perseverance
(19:18) Technique: Comparison Trap
(23:30) Technique: Abundance mindset
(26:42) Technique: Dealing with self-righteousness
(29:36) Conclusion
Dr. Karen Gilliam is the Chief Learning Officer & OD Capability Lead at NASA.
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:10) Karenâs Background
(03:26) Passion for developing leaders
(05:03) NASA's mission
(06:14) Tool: 70-20-10 learning model
(08:22) Technique: Leadership pipeline development
(11:02) NASA 2040 initiative
(12:57) Tip: Building a learning culture
(15:18) NASA NEXT Program
(20:04) IMS partnership and collaboration
(25:08) Technique: Addressing employee development challenges
(26:56) Tip: Balancing work and well-being
(28:32) Conclusion
Dr. Michael Woodward is a Clinical Assistant Professor of Executive Coaching at New York University (NYU) where he leads the Master of Science program in Executive Coaching and Organizational Consulting. As a consultant and professional coach, Dr. Woody works with both private and corporate clients on building management and leadership capacity. His latest book is titled, The Digital Coaching Revolution: How to Support Employee Development with Coaching Tech.Dr. Woodward's Book: https://www.amazon.com/Digital-Coaching-Revolution-Employee-Development/dp/1398612510- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:09) Tip: Genuine human connection in coaching(05:26) The impact of health coaching on other coaching domains(07:42) Tool: AI in coaching and its potential impact(12:46) Tool: AI-driven feedback and personalized learning(18:13) Tip: The future of the digital coaching(20:19) Tip: How to embrace the coaching revolution(21:26) Conclusion
Dr. Michael Woodward is a Clinical Assistant Professor of Executive Coaching at New York University (NYU) where he leads the Master of Science program in Executive Coaching and Organizational Consulting. As a consultant and professional coach, Dr. Woody works with both private and corporate clients on building management and leadership capacity. His latest book is titled, The Digital Coaching Revolution: How to Support Employee Development with Coaching Tech.Dr. Woodward's Book: https://www.amazon.com/Digital-Coaching-Revolution-Employee-Development/dp/1398612510- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:40) Challenges in coaching during the pandemic(05:31) Impact of coaching post-pandemic(09:41) Tool: Evolution of digital coaching platforms(12:39) Tip: Categorization of coaching services(15:59) Challenges in democratizing coaching(18:43) Technique: Measuring the impact of coaching(21:55) Tip: Influence of sports coaching (23:23) Tool: The Ovida platform(24:25) Integrating AI into coaching(25:51) Conclusion
Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. Theyâre the CEO and President of â Letâs Grow Leadersâ , a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including â Winning Well: A Managerâs Guide to Getting ResultsâWithout Losing Your Soulâ and â Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocatesâ .
Karin and David's Books: https://letsgrowleaders.com/great-leadership-books/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:Chapters:(00:00) Introduction(01:14) Technique: Quitting a conflict(02:27) Tip: Overcoming workplace challenges(06:16) Technique: Saying no to overwhelm(11:06) Technique: Inspire Method for team accountability(14:38) Tool: Handling bullies and gossips(19:03) Tool: Handling tricky work situations(20:36) Technique: Dealing with difficult customers(23:06) Conclusion
Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. Theyâre the CEO and President of Letâs Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Managerâs Guide to Getting ResultsâWithout Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.
Karin and David's Books: https://letsgrowleaders.com/great-leadership-books/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:27) Tip: The importance of conflict(03:09) Tool: Challenges of workplace conflict(04:24) Tip: Conflict cocktails(06:57) Tool: Connection in conflict(12:50) Tool: Clarity in conflict(15:29) Tool: Curiosity in conflict(17:16) Tool: Commitment in conflict(20:06) Tip: Future Benefits of speaking up(23:17) Technique: Inviting others into the conversation(27:32) Technique: Recognizing and de-escalating emotions(30:10) Conclusion
Dr. Kristen Lee is a recognized, award-winning clinician, author and Behavioral Science professor from Boston with more than twenty years in the field. Her work has been featured on NPR and CBS radio. Dr. Lee has a robust platformâshe speaks across the U.S. and around the globe with business leaders, educators, physical and mental health professionals and general audiences. Some of the venues she speaks at include Harvard University, Ted X, Virgin Pulse, and Johnson & Johnson.
Kristen Lee's Books: https://kristenlee.com/books/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:14) Defining bravery
(03:07) Technique: Strategic risk-taking
(05:45) Tip: Acceptable risks
(12:11) Tip: Most common automations
(16:46) Tip: The sweet spot between best and worst case scenario brain
(20:38) Tip: Navigating generational dynamics
(24:42) Tip: Isolation and connection
(27:04) Technique: Strategizing through complexity
(27:54) Conclusion
Will Baggett is an award-winning major events professional, former strength coach, and dynamic speaker. Will has also helped produce events such as the Super Bowl, Final Four and a host of college football bowl games. Over his six-year coaching career, Will helped produce 19 NFL draft picks, including two first-round picks.The Blueprint for a Successful Career, Willâs first book, was released in 2017 to widespread acclaim and has been added to the curriculum at six nationally accredited universities. He began speaking in 2017 and has since delivered over 250 keynotes, inspiring over 50,000 people across multigenerational workplaces in both the public and private sector.Will's Book: https://www.amazon.com/Blueprint-Successful-Career-Foundation-Professionals/dp/1606793640- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:05) Tip: Cultivating the right environment(04:39) Tip: Making leaders look good(09:27) Technique: Brand development and protection(13:35) Technique: Jersey swapping(17:19) Tip: Legacy vs. survival mode(19:04) Tip: Identifying influential people(21:34) Tip: Importance of caring and character(25:22) Tip: Building a strong leadership foundation(26:38) Conclusion
Will Baggett is an award-winning major events professional, former strength coach, and dynamic speaker. Will has also helped produce events such as the Super Bowl, Final Four and a host of college football bowl games. Over his six-year coaching career, Will helped produce 19 NFL draft picks, including two first-round picks.The Blueprint for a Successful Career, Willâs first book, was released in 2017 to widespread acclaim and has been added to the curriculum at six nationally accredited universities. He began speaking in 2017 and has since delivered over 250 keynotes, inspiring over 50,000 people across multigenerational workplaces in both the public and private sector.Will's Book: https://www.amazon.com/Blueprint-Successful-Career-Foundation-Professionals/dp/1606793640- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:44) Tip: The foundation of a successful career(05:19) Tip: The importance of doing small tasks well(08:32) Tool: Creating buy-in and optimizing employee potential(11:13) Tip: Stay in the proving phase (16:42) Tip: Avoid ego and entitlement(19:46) Tip: Embracing the journey(23:43) Conclusion
Dr. Paul J. Zak is a Professor at Claremont Graduate University and is in the top 0.3% of most cited scientists. Paul's two decades of research have taken him from the Pentagon to Fortune 50 boardrooms to the rainforest of Papua New Guinea. His most recent book is Immersion: The Science of the Extraordinary and the Source of Happiness. Besides his academic appointment, he is a four time tech entrepreneur. In 2017 he founded Immersion Neuroscience, a software platform that allows anyone to measure what the brain loves in real-time that is used to improve outcomes in entertainment, education, advertising, and to monitor emotional wellness. He is a regular TED speaker and has appeared on Good Morning America, Dr. Phil, Fox & Friends, ABC Evening News, and his work has been reported in The New York Times, The Wall Street Journal, USA Today, Time, The Economist, Scientific American, Fast Company, Forbes, and many others.Paul's Books: https://pauljzak.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:35) Tip: The Importance of Social Relationships(02:16) Technique: Building Emotional Fitness(05:15) Tools: Neurological Valuation of Social Emotional Experiences(07:10) Tools: Strategies for Introverts to Build Social Connections(10:24) Tip: Quality vs. Quantity of Social Relationships(11:48) Tip: Emotional Fitness and Physical Health(15:57) Tip: Misconceptions about Emotional Fitness(17:44) Tip: Emotional Fitness and Emotional Intelligence(19:19) Tip: Emotional Fitness and Depression(20:45) Tool: Tuesday App and Emotional Fitness Measurement(23:33) Techniques: Optimizing Peak Immersion Levels(25:37) Key Takeaway(25:52) Conclusion
Britt Andreatta is an internationally recognized thought leader who creates science-based solutions for today's challenges. Britt is the CEO of Brain Aware Training and former Chief Learning Officer for Lynda.com (now LinkedIn Learning). Britt has published several best-selling titles including Wired to Resist: The Brain Science of Why Change Fails and a New Model for Driving Success.Britt's Books: https://www.brittandreatta.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Tip: Factors that influence change outcomes(03:35) Tip: Tips for employees(06:36) Tool: Leaders' navigational tools(07:50) Tip: Three roles of leaders(09:52) Tool: Motivational tools(14:21) Tool: Connection tools(16:28) Tip: Patience and self-care(17:06) Key takeaway(19:00) Conclusion
Britt Andreatta is an internationally recognized thought leader who creates science-based solutions for today's challenges. Britt is the CEO of Brain Aware Training and former Chief Learning Officer for Lynda.com (now LinkedIn Learning). Britt has published several best-selling titles including Wired to Resist: The Brain Science of Why Change Fails and a New Model for Driving Success.Britt's Books: https://www.brittandreatta.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:09) Tip: The reasons behind change failures(03:10) Tip: The human reaction to change(04:13) Tip: Challenges in different types of change(09:12) Tip: Change journeys and their impact(13:12) Tip: Change fatigue and burnout(18:29) Tool: The brain on change(20:28) Tip: The Internal Cortex(22:22) Tip: The Basal Ganglia and change fatigue(24:25) Tool: Creating compelling rewards(25:58) Tool: Gamification and habit formation(26:21) Tip: The role of the Habenula in decision making(28:10) Tool: The importance of rewarding change efforts(29:05) Conclusion
Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth.- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:11) Tool: Self-Management(04:11) Tool: Emotional Control and Managing Emotions(09:59) Technique: Optimism and Decreasing Negative Thoughts(15:11) Tool: Worst Case, Best Case, and Most Likely Scenario(18:07) Tool: Ethos, Pathos, and Logos in Influence(21:18) Tool: Psychological Safety and Team Building(22:47) Technique: Developing Emotional Intelligence(24:30) Tool: Perception vs. Reality of Empathy(25:51) Key Takeaway(27:10) Conclusion
Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth.- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:36) Defining Emotional Intelligence and Empathy(03:00) Tip: Why Emotional Intelligence Matters(04:50) Tip: Understanding Empathy(09:05) Technique: Balancing Empathy with Accountability(12:08) Technique: Using Emotional Intelligence(12:31) Tip: The Importance of Self-Awareness(15:43) Tool: Self-Assessment(20:31) Technique: Improving Self-Awareness through Questioning(21:17) Tool: The Power of âHowâ(22:24) Conclusion
Jason D. Patent, Ph.D. (he/him), is founder and principal at JP Global Lead LLC and co-founder of BridgeLabs. A fluent speaker of Mandarin Chinese, he is an organizational leader, consultant, author, thought leader, instructor, and workshop facilitator in the fields of global leadership and global diversity, equity, and inclusion. For seven years he was Director of the Robertson Center for Intercultural Leadership at U.C. Berkeleyâs International House.
Jason's Book: https://www.jasonpatent.com/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:09) Tool: DIVE model of perception management
(06:26) Tool: Power dynamics and feedback
(16:18) Tip: Adapting and understanding cultural differences
(21:42) Technique: Identifying values driving behaviors
(23:41) Technique: Developing self-awareness
(26:14) Conclusion
Jason D. Patent, Ph.D. (he/him), is founder and principal at JP Global Lead LLC and co-founder of BridgeLabs. A fluent speaker of Mandarin Chinese, he is an organizational leader, consultant, author, thought leader, instructor, and workshop facilitator in the fields of global leadership and global diversity, equity, and inclusion. For seven years he was Director of the Robertson Center for Intercultural Leadership at U.C. Berkeleyâs International House.
Jason's Book: https://www.jasonpatent.com/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:30) Tip: Power dynamics in the workplace
(06:01) Tip: Seek honest feedback
(13:18) Technique: Empowering employees
(17:00) Technique: Emotional regulation and workplace interactions
(20:11) Tool: Amygdala hijack and emotional reaction
(21:43) Conclusion
May Busch is an international executive and career coach, speaker, facilitator, and the author of Accelerate: 9 Capabilities to Achieve Success at Any Career Stage. She is passionate about helping people thrive at work and reach their full potential. She is Senior Advisor and Executive in Residence in the Office of the President, and Professor of Practice at W.P. Carey School of Business, at ASU. Previously, May enjoyed a 24-year career in investment banking, most recently as COO for Morgan Stanley Europe. She chaired the firm's European Diversity Council and was a member of its European Management Committee. A graduate of Harvard Business School, May is dedicated to promoting greater thought leadership, diversity, and entrepreneurial spirit in the workplace. May's Book: https://maybusch.com/books/accelerate/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:13) Tool: Strategies for Effective Communication(04:21) Tool: The Five-Minute Rule and the Rule of Three(09:27) Technique: Improving Decision-Making(16:25) Tip: Transition from Caretaker to Rainmaker(22:14) Technique: Building Self-Awareness(23:41) Tool: The Johari Window(24:54) Technique: Reflecting and Noticing(27:29) Tip: Importance of Mindset(29:07) Tip: Physical and Mental Connection(31:25) Tool: Brand and Reputation(32:45) Tip: Executive Presence(33:56) Conclusion
May Busch is an international executive and career coach, speaker, facilitator, and the author of Accelerate: 9 Capabilities to Achieve Success at Any Career Stage. She is passionate about helping people thrive at work and reach their full potential. She is Senior Advisor and Executive in Residence in the Office of the President, and Professor of Practice at W.P. Carey School of Business, at ASU. Previously, May enjoyed a 24-year career in investment banking, most recently as COO for Morgan Stanley Europe. She chaired the firm's European Diversity Council and was a member of its European Management Committee. A graduate of Harvard Business School, May is dedicated to promoting greater thought leadership, diversity, and entrepreneurial spirit in the workplace. May's Book: https://maybusch.com/books/accelerate/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:15) Technique: Developing Capabilities(08:10) Tool: Career Potential S-Curve(03:04) Tip: Importance of People Skills(06:09) Tip: Owning Personal Development(13:39) Technique: The Learn-Do-Show Model(16:42) Tip: Team Leadership(20:52) Tip: Become a Talent Magnet(21:36) Technique: The Reframing of Work(22:45) Tip: Unifying compelling vision(23:29) Tip: Promoting team members(24:23) Conclusion
Dr. Kristen Lee is a recognized, award-winning clinician, author and Behavioral Science professor from Boston with more than twenty years in the field. Her work has been featured on NPR and CBS radio. Dr. Lee has a robust platformâshe speaks across the U.S. and around the globe with business leaders, educators, physical and mental health professionals and general audiences. Some of the venues she speaks at include Harvard University, Ted X, Virgin Pulse, and Johnson & Johnson. Dr. Lee's Books: https://kristenlee.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:06) Technique: What is Mentalligence?(06:48) Tools: Agility and unlearning(08:14) Technique: Identifying and avoiding behavioral traps(10:31) Tool: Metacognition and rumination(14:32) Tip: Critical thinking in the Information Age(20:09) Technique: Balancing skepticism and optimism(22:25) Tool: The science of resilience(24:45) Tip: Embracing instability(25:16) Tip: Finding optimism in adversity(27:11) Technique: Building resilience with humility(28:36) Conclusion
Dan Ariely is the bestselling author of Predictably Irrational, The Upside of Irrationality, and The (Honest) Truth About Dishonesty. He is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and is the founder of the Center for Advanced Hindsight. His work has been featured in the New York Times, the Wall Street Journal, the Washington Post, the Boston Globe, and elsewhere. Dan's Books: https://danariely.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:
(00:00) Introduction
(01:09) Tool: Funnel of misbelief
(02:24) Tool: Personality traits and misbelief
(07:10) Tip: Ostracism and social dynamics
(14:46) Tool: Cognitive dissonance and trust
(20:54) Technique: Breaking the cycle of mistrust
(24:36) Tip: Superman comparison
(25:27) Tool: Creating a system for the mind
(26:47) Tip: Recognizing susceptibility to misinformation
(27:34) Technique: Addressing the challenges of misinformation
(28:22) Key takeaway
(29:03) Conclusion
Dan Ariely is the bestselling author of Predictably Irrational, The Upside of Irrationality, and The (Honest) Truth About Dishonesty. He is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and is the founder of the Center for Advanced Hindsight. His work has been featured in the New York Times, the Wall Street Journal, the Washington Post, the Boston Globe, and elsewhere. Dan's Books: https://danariely.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:29) Danâs background(06:48) Tool: Lens from which we see the world(11:01) Tool: The stress element(21:45) Tool: The cognitive element(25:11) Tip: Utilizing explanatory depth(27:32) Tip: Openness to new ideas(28:33) Conclusion
Stephen Young is a former Senior Vice President and Chief Diversity Officer at JPMorgan Chase. Steve has been a featured speaker at business conferences worldwide. He is much sought after for his powerful and engaging presentation style. His widely acclaimed seminar MicroInequities: The Power of Smallâą has been embraced by over 20% of Fortune 500 corporations in 35 countries, in every region of the world and is being touted by corporate America as the new paradigm for diversity and leadership. His work has been published in numerous business articles and recognized in a wide range of business publications, including The Wall Street Journal and Time Magazine and Harvard Business Reviewâs Management Newsletter. His program was also featured by Oprah Winfrey in two issues of her âOâ Magazine. McGraw-Hill published his top-selling book, Micromessaging: Why Great Leadership is Beyond Words. His latest best-selling book is titled, The Power of Evolved Leadership: Inspire Top Performance by Fostering Inclusive Teams. The Power of Evolved Leadership:https://www.amazon.com/Evolved-Leader-Stephen-Young/dp/126001083X/ref=sr_1_1crid=2LPSWFULB5KSM&keywords=the+power+of+evolved+leadership&qid=1706217826&sprefix=power+of+evolved%2Caps%2C93&sr=8-1 Insight Education Systems:www.insighteds.com Questions:info@insighteds.com- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction
(01:14) Tool: 4 Dimensions of effective communication
(01:47) Tool: Courage vs. charisma
(03:59) Technique: Improving courage skills
(08:14) Tip: Persuasiveness in leadership
(12:31) Tip: Authenticity in leadership
(18:01) Tip: Humility and Self-Promotion
(21:34) Tip: Humility is overrated
(22:33) Tool: Strategic seating example
(25:26) Tool: Stay interviews
(28:14) Tool: Importance of engagement
(29:29) Conclusion
Stephen Young is a former Senior Vice President and Chief Diversity Officer at JPMorgan Chase. Steve has been a featured speaker at business conferences worldwide. He is much sought after for his powerful and engaging presentation style. His widely acclaimed seminar MicroInequities: The Power of Smallâą has been embraced by over 20% of Fortune 500 corporations in 35 countries, in every region of the world and is being touted by corporate America as the new paradigm for diversity and leadership.
His work has been published in numerous business articles and recognized in a wide range of business publications, including The Wall Street Journal and Time Magazine and Harvard Business Reviewâs Management Newsletter. His program was also featured by Oprah Winfrey in two issues of her âOâ Magazine.
McGraw-Hill published his top-selling book, Micromessaging: Why Great Leadership is Beyond Words. His latest best-selling book is titled, The Power of Evolved Leadership: Inspire Top Performance by Fostering Inclusive Teams.
The Power of Evolved Leadership:https://www.amazon.com/Evolved-Leader-Stephen-Young/dp/126001083X/ref=sr_1_1crid=2LPSWFULB5KSM&keywords=the+power+of+evolved+leadership&qid=1706217826&sprefix=power+of+evolved%2Caps%2C93&sr=8-1
Insight Education Systems:www.insighteds.com
Questions:info@insighteds.com
Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99
Chapters:(00:00) Introduction
(02:07) Defining leadership
(03:19) Tool: The skills and traits of great leadership
(05:23) Technique: The PMV leadership model
(07:41) Tool: Values and integrity
(09:47) Tool: Deontological and teleological ethics
(14:51) Technique: Respect vs. being respected
(19:32) Tip: Equitable treatment and misguided approach
(21:25) Conclusion
Park Howell is called The World's Most Industrious Storyteller helping businesses grow by as much as 600% using his three proven storytelling frameworks. He is the host of the popular Business of Story podcast, ranked among the top 10% of downloaded podcasts in the world, which Feedspot named the #1 business storytelling podcast for 2022. He wrote Brand Bewtichery: How to Wield the Story Cycle Systemâą to Craft Spellbinding Stories for Your Brand, and his latest book, The Narrative for Gym for Business: Introducing the ABT Framework for Business Communication and Messaging. Park is a sought-after international speaker who helps leaders excel through the stories they tell.Park's Books: https://www.amazon.com/stores/author/B09CX52WZYPark's Podcast: https://businessofstory.com/podcast/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:
(00:00) Introduction
(01:13) The call to adventure
(02:12) Tool: Identifying the antagonists
(04:20) Technique: Embracing obstacles in storytelling
(08:48) Tool: Identifying emotional promises and gifts
(10:59) Tip: Build a storytelling culture
(12:50) Technique: Crafting compelling anecdotal stories
(15:54) Technique: Overcoming the fear of storytelling
(18:14) Tip: Celebrating wins on the customer journey
(21:49) Tip: Virtuous cycle of engagement
(24:37) Technique: Articulating brand purpose
(28:25) Tip: Building repeat business and rituals
(30:47) Technique: Becoming a better storyteller
(32:01) Conclusion
Park Howell is called The World's Most Industrious Storyteller helping businesses grow by as much as 600% using his three proven storytelling frameworks. He is the host of the popular Business of Story podcast, ranked among the top 10% of downloaded podcasts in the world, which Feedspot named the #1 business storytelling podcast for 2022. He wrote Brand Bewtichery: How to Wield the Story Cycle Systemâą to Craft Spellbinding Stories for Your Brand, and his latest book, The Narrative for Gym for Business: Introducing the ABT Framework for Business Communication and Messaging. Park is a sought-after international speaker who helps leaders excel through the stories they tell.Park's Books: https://www.amazon.com/stores/author/B09CX52WZYPark's Podcast: https://businessofstory.com/podcast/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:
(00:00) Introduction
(01:14) Tool: The Story Cycle System
(07:32) Tool: The hero's journey
(13:28) Tip: Raise the stakes and understand the audience's emotional wishes
(19:02) Tool: The disruption phase
(21:46) Tool: The ABT framework
(24:08) Tip: Case study: Used car dealership in Canada
(26:39) Tool: ABT framework's ubiquity
(27:21) Conclusion
According to Forbes.com, Alice Heiman is among the world's leading experts on the complex sale. Heiman and her team incorporate the newest research and best practices to provide sales programs that generate immediate and sustainable results profitably. Alice Heiman, LLC is a leading sales consultancy which helps its clients find new business and grow existing accounts.Alice's Website: https://aliceheiman.com/Sales Talk for CEO's Podcast: https://aliceheiman.com/podcast/Alice's LinkedIn: https://www.linkedin.com/in/aliceheiman/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:((00:19) Tip: The Role of Senior Leaders in Sales(02:41) Tip: Supporting Sales Teams During Challenging Times(06:34) Tip: Leading Sales Through a Recession(12:07) Tip: The Best Place to Get New Business(17:16) Tool: Marketing and Sales Alignment(19:31) Technique: Targeting and Alignment(20:28) Tool: Content Creation and Curation(23:02) Tip: CEO's Understanding of Customers(24:39) Technique: Adapting to the Buyer Journey(25:07) Conclusion
According to Forbes.com, Alice Heiman is among the world's leading experts on the complex sale. Heiman and her team incorporate the newest research and best practices to provide sales programs that generate immediate and sustainable results profitably. Alice Heiman, LLC is a leading sales consultancy which helps its clients find new business and grow existing accounts.Alice's Website: https://aliceheiman.com/Sales Talk for CEO's Podcast: https://aliceheiman.com/podcast/Alice's LinkedIn: https://www.linkedin.com/in/aliceheiman/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:25) Alice's Journey to Sales(05:22) Technique: Buyer-Centric Selling(14:04) Technique: Meeting Buyers Where They Are(17:13) Tip: Founder-Led Sales & Building Sales Organization(22:06) Tip: Finding Entrepreneurial Salespeople(23:05) Tool: Managing Salespeople(24:10) Technique: Hiring and Training Strategies(24:49) Conclusion
Matt Abrahams is a passionate, collaborative and innovative educator, author, podcast host, and coach. He is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford Universityâs Graduate School of Business where he teaches two very popular classes in Strategic Communication and Effective Virtual Presenting. He received Stanford GSBâs Alumni Teaching Award in recognition of his valued service to teaching Stanford Alumni around the world.In addition to his teaching, Matt is much sought-after keynote speaker and communication consultant for Fortune 100 companies. His online talks garner millions of views and he hosts the popular, award winning GSB podcast called Think Fast Talk Smart.Matt's Books: https://mattabrahams.com/books/Matt's Podcast: https://mattabrahams.com/podcast/Matt's Website: https://mattabrahams.com/Matt's LinkedIn: https://www.linkedin.com/in/maabrahams/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(00:31) Tool: The Three Pâs that lead to listening well(02:19) Tool: Pace, space, and grace(04:36) Tip: Listening attitude(06:18) Technique: Structuring spontaneity(09:24) Tip: Swiss Army Knife of structures(11:36) Tip: Stockpiling stories(14:03) Tool: The F-Word of spontaneous speaking(17:37) Tip: The curse of knowledge and passion(18:52) Technique: The grandmother test(19:09) Tip: Minimal words(22:05) Tip: Rebranding small talk(24:23) Technique: Initiating small talk(25:38) Technique: Exiting small talk(27:33) Tip: Best communication advice(28:12) Key takeaway(29:23) Conclusion
Matt Abrahams is a passionate, collaborative and innovative educator, author, podcast host, and coach. He is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford Universityâs Graduate School of Business where he teaches two very popular classes in Strategic Communication and Effective Virtual Presenting. He received Stanford GSBâs Alumni Teaching Award in recognition of his valued service to teaching Stanford Alumni around the world.In addition to his teaching, Matt is much sought-after keynote speaker and communication consultant for Fortune 100 companies. His online talks garner millions of views and he hosts the popular, award winning GSB podcast called Think Fast Talk Smart.Matt's Books: https://mattabrahams.com/books/Matt's Podcast: https://mattabrahams.com/podcast/Matt's Website: https://mattabrahams.com/Matt's LinkedIn: https://www.linkedin.com/in/maabrahams/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:18) Technique: Taming the anxiety monster(02:58) Technique: Managing anxiety symptoms(06:12) Technique: Reframing anxiety as excitement(07:33) Tool: Dealing with blank out moments(10:10) Technique: Eliminating filler language(13:31) Tip: Create a personalized anxiety management plan(16:29) Technique: Reframing failures as mistakes(18:24) Tip: Conversations, not performances(20:25) Tip: The audience wants you to do well too(21:27) Tip: Focus on the next play
With an extensive background in education, service, leadership development, and philosophy, Andrew is devoted to empowering other leaders. His exceptional skill in program design has played a pivotal role in creating impactful changes in organizations, helping Leaders Atlas scale to new heights. He is also the co-founder of Education in Sight, a nonprofit that provides access to eye exams and eyeglasses for underprivileged children in Western China. In addition, he co-founded of Mantra, a sunglasses company and social enterprise that donates a pair of eyeglasses to a child in need for every pair of sunglasses it sells.Education in Sight: http://eis.vision/Leaders Atlas: https://www.leadersatlas.com/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:
(00:00) Introduction
(02:02) The problem that led to starting Education in Sight
(05:02) Challenges in providing glasses to children in rural China
(07:36) Tip: Changing peopleâs mindset and behavior
(10:25) Transitioning to a social enterprise
(14:18) Challenges of running an NGO in China
(16:20) Education in Sight success story
(18:07) Tip: How others can make a difference
(19:45) Recognizing and addressing injustice
(20:42) Tool: Impact of identifying passions
(21:27) Andrewâs latest company: Leaders Atlas
(23:31) Taking the first step to make an impact
(24:57) Conclusion
Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others.As an award-winning and best-selling author, Dan has written four books: LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. His fifth book, WORK-LIFE BLOOM, will be published in 2023. Dan also writes for Forbes, Harvard Business Review, and other outlets.
Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes . He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards.Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers.Dan's Books: https://www.danpontefract.com/booksbydan/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction
(00:43) Danâs book, Open to Think
(05:24) Technique: Creative Thinking and Marinating in the Moment
(10:41) Technique: Building Creative Thinking Skills
(13:44) Tip: The Maginot Line and the Importance of Critical Thinking
(15:47) Tip: The Impact of Technology on Critical Thinking
(21:35) Technique: Deciphering
(24:33) Technique: Deep Work and Performance
(27:50) Technique: Time Cushioning and Situational Capacity
(30:33) Tool: Circle of Competence
(31:19) Applied Thinking Challenges
(37:34) Tip: Continuous Learning
(40:35) Technique: Being Ruthless and Humane
(43:04) Tip: Popcorn Metaphor
(46:09) Key Takeaway
(47:09) Conclusion
Jen Shirkani is a nationally recognized expert on emotional intelligence and a featured speaker at national and state conferences, universities, government agencies, and at business organizations around the world. She is the author of Ego vs EQ and Choose Resilience, guides for leveraging the power of emotional intelligence. In addition to emotional intelligence, she frequently speaks and writes about employee engagement, interviewing and selection, and coachability.She holds a Master's Degree in Organizational Leadership. She has also been a frequent guest of several national radio programs, and has been featured in Bloomberg/Businessweek, Leadership Excellence magazine, Reader's Digest,Inc.com, Business Insider, Publishers Weekly, Fast Company, and Upstart Business Journal. Based in Phoenix, Jen speaks globally to share her insights on how to make common sense more common.Jen's Books: https://jenshirkani.com/bioPenumbra Website: https://penumbra.com- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:01) Jenâs Background(03:14) Tool: Ego vs EQ(04:52) Tip: Importance of Emotional Intelligence for Leaders (07:01) Tip: Challenges in Receiving Feedback(10:53) Technique: 360 Feedback Assessment(12:57) Tool: Three R's Framework for Emotional Intelligence(14:59) Technical Skills vs. Leadership Skills(18:34) Surrounding Oneself with Similar People(22:10) Tool: Delegating Properly(24:21) Technique: Transitioning from Technical Skills(25:41) Tip: Building Trust(27:14) Tip: Donât be Blind to Downstream Impact(30:27) Underestimating Visibility(34:40) Losing Touch with Frontline Experience(38:45) Tool: Emotional Intelligence and Behavioral Science(40:39) Key Takeaway(42:04) Conclusion
Kathy Caprino, M.A. is an internationally recognized executive and leadership coach, writer, TEDx and organizational speaker and educator dedicated to the advancement of women in business. A former corporate VP, she is also a trained therapist, seasoned executive coach, Senior Forbes contributor (with over 41 million views), a top media source on careers, and the author of two bestselling books -- Breakdown, Breakthrough and her new book The Most Powerful You:7 Bravery-Boosting Paths to Career Bliss.
With her Finding Brave podcast (ranking in the Top 100 Apple Career Podcasts), books, assessments, coaching programs, courses and other key resources, Kathyâs been named a Top Career Coach and Leadership Voice in the U.S. and internationally and her core mission is to support a âfinding braveâ global movement that empowers professionals to close their power gaps and reach their highest, most rewarding potential and impact in their work.
Kathy's Books: https://kathycaprino.com/store/
Career Path Self Assessment: https://kathycaprino.com/free-assessment/
7 Power Gaps Survey: https://kathycaprino.typeform.com/to/bgsgub
Kathy's Ted Talk: https://www.youtube.com/watch?v=7ZypRbxVekM
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:46) Kathyâs Background and mission
(04:20) Technique: Identifying Missing Ingredients
(05:24) Tip: The Importance of Power and Bravery
(07:16) Technique: Reframing the concept of Power
(09:41) Tool: The Seven Power Gaps
(12:27) Tip: The Power of Reframing
(15:48) Tip: Ask for what you deserve
(20:06) Tool: Overcoming vulnerability and seeking help
(22:15) Tip: The power of seeking help
(24:32) Tip: The importance of mentors and sponsors
(28:36) Networking and introversion
(31:58) Technique: Finding mentors and sponsors
(35:40) Tip: Donât lose sight of your dreams
(42:16) Tip: Building an intimate relationship with oneself
(44:13) Technique: Recognizing your special talents
(45:05) Key Takeaway
(45:58) Conclusion
Michelle Brody, PhD, is a clinical psychologist and executive coach who brings 25 years of experience to the challenging problem of interactional conflict. Dr. Brody has worked with global teams, complicated couple conflicts, and polarized communities, and has deep expertise in unlocking stuck dynamics. Her approach for teams is informed by powerful psychological tools that break down defensive walls, build trust, shift unproductive mindsets, and change vicious interactional cycles. She is the author of Own Your Armor: Revolutionary Change for Workplace Culture.
Dr. Brody has helped teams reach greater collaboration, improve communication, and resolve tension across a wide range of industries; at global companies like Meta (Facebook), Siemens, and Alcoa, as well as for smaller companies, startups, and partnerships. She has also served as a master trainer of psychologists, professional coaches, and professionals who work in human resources and learning & development.
Michelle's Books: https://www.michellebrody.com/own-your-armor
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:28) Michelleâs Background
(02:09) Why Michelle chose to illustrate the book
(03:41) Tool: Under and over the table dynamics
(05:58) Tool: Unpacking threats and armor
(12:50) Tool: The concept of "bad apples"
(16:31) Tip: Impact of armor on team dynamics
(18:35) Tip: Contribution of good apples to team dynamics
(22:30) Tip: Armoring as a state, not a personality trait
(23:08) Technique: Giving feedback and separating behavior from personality
(26:22) Tip: Circular nature of conflict and bad apple behavior
(29:21) Technique: Owning your armor in relationships
(33:43) Tip: Leaders going first and owning their armor
(38:22) Tool: Building trust and culture through vulnerability
(41:42) Technique: Unlocking team strengths through owning armor
(43:41) Tip: Removing Armor
(44:22) Conclusion
Alex Brueckmann is the founder and CEO of Brueckmann Executive Consulting based in Vancouver, Canada. As a strategy facilitator, speaker, and author, he helps businesses reach unmatched levels of alignment, performance, and results. Alex has impacted thousands of business leaders worldwide, ranging from start-ups to Fortune 50 companies.
His latest book, The Strategy Legacy: How to Future Proof a Business and Leave Your Mark provides a proven process for strategy design combined with The Nine Elements of Organizational Identity framework to align action for success.
Alex's Books: https://brueckmann.ca/books/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(03:45) Tip: The importance of business strategy
(07:01) Tool: The Strategy Trident
(11:10) Tool: Purpose, Impact, and Strategy
(14:23) Technique: Using foresight and signaling in strategy
(21:05) Tip: Creating meaningful work and tangible outcomes
(24:53) Tool: Vision and impact
(25:28) Tool: Strategic styles and industry understanding
(29:48) Tip: Culture vs. Strategy
(34:31) Tool: Organizational identity elements
(40:09) Tool: Strategy Maps and Goals
(43:18) Tool: Targets, Capabilities, and Management Systems
(46:56) Tool: Remuneration and Incentive Structures
(47:40) The Disconnect between HR and L&D Training
(48:48) Key Takeaway
(49:31) Conclusion
John Miller was born in 1958 in Ithaca, N.Y. His dad, Jimmy Miller, was the Cornell University wrestling coach and a small-town pastor. This is probably why John finds it so natural to coach and teach!
At 18, John asked 16-year-old, Karen, on a date and they married in June 1980. After being hired by Cargill off the Cornell U. campus to be a âgrain trader,â John and Karen lived in three states in five years, finally settling in Minneapolis, MN. In early 1986, John began a new career providing leadership and sales management training to Twin Citiesâ corporations from all industries.
This is how and when John created QBQ! The Question Behind the Question. Throughout a decade of selling and facilitating training for executives and managers, he discovered the incredible need for personal accountability. In 1995, he chose to become a keynote speaker, titling his sessions âPersonal Accountability and the QBQ!ââeven though some people told him that âpersonal accountability isnât a topic.â
The QBQ Book: https://qbq.com/books/
Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:00) Johnâs Background and the QBQ method
(03:19) Tool: The QBQ framework helps overcome blamestorming
(04:17) Technique: Importance of using what and how questions
(06:06) Tool: Avoiding why questions and victim thinking
(07:39) Tip: Stress is a choice, taking responsibility for our responses
(09:02) Tip: Starting questions with when leads to procrastination
(10:15) The origins of the QBQ method
(12:28) Tip: The danger of blaming others and not taking responsibility
(14:08) Tip: The story of beating the referee
(16:21) Technique: Focusing on what you can control
(18:06) Tip: Dispelling the myths of accountability
(19:24) Technique: Accountability starts with personal change
(21:31) Tip: The importance of personal accountability and focusing on oneself
(23:41) Tip: The importance of taking action and going above and beyond
(25:12) Tip: Story about Jacob going above and beyond
(29:32) Tip: The significance of doing something for others that you didnât have to do
(31:42) Tool: Personal accountability as a moment-to-moment practice
(33:41) Key takeaway
(35:14) Conclusion
Scott Osman is the cofounder and CEO of 100 Coaches, a company that offers services and opportunities that amplify the collective impact of its members. He has over six years of experience in preparing, developing, and energizing inspired leaders for the future, as a certified executive coach and a member of the Marshall Goldsmith Stakeholder Centered Coaching network.
Jacquelyn Lane is the President of 100 Coaches Agency, an organization designed to amplify the collective impact of the worldâs most iconic leadership thinkers and executive coaches. She is the co-designer of 100 Coaches Agency proprietary curation process and the companyâs relationship-first philosophy. In her role as President, she oversees the growth and development of the Agency, serves as a critical pillar of the 100 Coaches community, and is a member of the editorial team that selects the authors and titles published in their new book imprint, 100 Coaches Publishing.
They are the co-authors of Becoming Coachable: Unleashing the Power of Executive Coaching to Transform Your Leadership and Life.
Becoming Coachable Book: https://becomingcoachable.com/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:50) Tip: The importance of being coachable
(04:04) Coaching as an investment
(06:48) Tool: Difference between coaching and mentoring
(09:22) The curse of expertise
(11:14) Tip: The two most common types of coaches
(12:20) Technique: The curation process for finding the right coach
(17:29) Tip: Lessons from Peter Drucker on leadership
(20:37) Tip: Be open to change in the coaching process
(25:23) Tip: Blind spots and the need for feedback
(27:56) Technique: How to receive feedback and the power of saying thank you
(29:20) Tip: Overcoming the hurdle of expecting others to have the same level of passion
(31:33) Taking action and being held accountable by a coach
(36:05) Tool: Difference between feedback and accountability
(38:24) Tool: The 20 Question Process
(42:43) Different leadership styles
(48:24) Key takeaway
(48:49) Conclusion
One of the worldâs leading business thinkers, David Burkusâ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever.
He is the bestselling author of six books about business and leadership. His books have won multiple awards and have been translated into dozens of languages.
His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, to name but a few. Since 2017, Burkus has been ranked as one of the worldâs top business thought leaders by Thinkers50.
As a sought-after international speaker, his TED Talk has been viewed over 2 million times. Heâs worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy.
Dr. Burkus' Books: https://davidburkus.com/books/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:26) The importance of teams in the workplace
(03:24) Tip: The definition of a team has expanded beyond direct reports
(04:04) Tip: Talent alone does not make a high-performing team
(05:02) Tool: The three elements of a high-performing team's culture
(07:49) Technique: Using empathy to achieving common understanding
(08:22) Tip: Collective intelligence and its relationship to team performance
(10:29) Tool: The importance of role clarity in a team's culture
(13:38) Technique: High-performing teams have bursts of communication and solo work
(17:38) Tip: Empathy is like playing chess, not checkers
(20:42) Tool: Importance of specific and detailed praise for team members
(22:06) Tip: Psychological safety is crucial for high-performing teams
(24:18) Alan Mulally's turnaround of Ford focused on building psychological safety
(27:33) Technique: Mark Fields' example of building psychological safety
(29:14) Alan Mulally's vulnerability and competence contributed to Ford's success
(30:06) Technique: Celebrating failures and learning from them establishes psychological safety
(31:08) Tip: The importance of respect and active listening
(35:28) Tool: Pro-social purpose and its impact on motivation and engagement
(37:02) KPMG's "We Shape History" campaign and 10,000 Stories Challenge
(40:23) Tip: People want to do work that matters and be valued
(42:00) Tool: The "It's a Wonderful Life" test to show impact
(43:26) Tip: Fostering a culture that collects impact stories is important
(44:10) The Savannah Bananas as a model of building a winning culture
(47:33) Key takeaway
(48:45) Conclusion
As a business psychologist, Dr. Sharon Melnick is a leading authority helping business professionals move to the next level and have success under stress. Her methods are informed by ten years of research at Harvard Medical School, sharpened by training in cutting edge stress resilience techniques, and field tested by over 7500 clients and training participants.
Dr. Melnick is the author of the newly released book, Success Under Stress: Powerful Tools for Staying Calm, Confident, and Productive when the Pressures On. As CEO of her firm Horizon Point Inc, Dr. Melnick is an internationally renowned speaker and trainer. Her training is from Yale University, UC Berkeley, Harvard Medical School, and the Institute for Management Studies.
Dr. Melnick's Books: https://www.amazon.com/stores/Sharon-Melnick/author/B00AV2JREW
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:35) Tip: The power of being the thermostat
(05:10) Technique: Redefining power as an ability for good
(07:03) Tip: The biggest abuse of power is not using it
(07:59) Tool: Sense of agency
(09:01) Tool: Sense of sovereignty
(11:33) Tool: Sense of efficacy
(17:00) Precision: Gaining Clarity
(19:42) Tool: Horizon Point
(23:07) Technique: Shifting from Victim to Learner
(24:04) Scarcity vs. Abundance Mindset
(26:02) Tool: Shifting Perspectives and Setting Intentions
(27:33) Technique: Managing Emotional Reactions and Expressing Emotions
(34:12) Technique: The Cooling Breath Technique
(36:08) Being in Your Power
(37:13) Finding Your Purpose
(39:32) Tool: The small game vs. big game analogy
(41:41) Turning a no into a yes
(46:30) Having a clear vision for change
(48:32) The hero approach versus the humanitarian approach
(50:29) Key takeaway
(51:11) Conclusion
Paul J. Zak is a professor at Claremont Graduate University and is ranked in the top 0.3% of most cited scientists with over 180 published papers and more than 19,000 citations to his research. Zakâs two decades of research have taken him from the Pentagon to Fortune 50 boardrooms to the rainforest of Papua New Guinea. Along the way he helped start a number of interdisciplinary fields including neuroeconomics, neuromanagement, and neuromarketing. He has written three general audience books and is a regular TED speaker.His latest book, Immersion: The Science of the Extraordinary and Source of Happiness (2022), identifies the neurologic basis for extraordinary experiences and uses 50,000 brain measurements to show readers how to create high-impact marketing, entertainment, training, customer experiences, and employee experiences. The book shows that extraordinary experiences drive up customer lifetime value and provide the neurologic foundation for increased individual happiness.Zakâs other books are Trust Factor: The Science of Creating High Performance Companies (2017) and The Moral Molecule: The Source of Love and Prosperity (2012). Trust Factor applies neuroscience to efficiently build high-performance organizations by creating a culture of trust. The Moral Molecule received much attention for Zakâs discovery of the key role played by the neurochemical oxytocin to explain virtuous behaviors and happiness.Dr. Zak's Books: https://www.amazon.com/stores/Paul-J.-Zak/author/B005VWO61G-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:22) The Nature of Good and Evil (02:16) The Neurological State of Immersion (06:03) Technique: Creating Extraordinary Experiences (08:06) Tool: The measurement of extraordinary experiences (10:11) Tip: Optimizing corporate training through immersion (11:46) Tool: The role of technology in creating extraordinary experiences (15:48) Technique: The importance of narrative arcs in creating immersive experiences (17:04) Technique: Measuring brain activity to predict market outcomes (18:02) The value of immersion superfans and how to find them (21:02) Tool: Three Dimensions of Immersion to influence other peopleâs behaviors(24:17) Technique: Creative Immersive Peaks with breaks(27:08) Technique: Curating Immersive Learning Experiences (29:59) Tool: The 20-20-20 rule for immersive experiences (32:40) Technique: Crafting emotionally compelling experiences (34:03) The narrative structure and call to action in TED talks (37:13) Tip: The importance of creating value and peak immersion experiences for the audience (39:18) The power of framing stories and social purpose(44:04) Paulâs Container Store story(48:12) Tool: The SIRTA Algorithm for Influence or Persuasion(50:20) Key Takeaway(51:29) Conclusion
Haydn Shaw has researched and helped clients regarding generational differences for over twenty years. He is author Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart and FranklinCoveyâs bestselling workshops Leading Across Generations and Working Across Generations.
He has spoken to over 100,000 people and worked with more than 1,500 businesses (from Fortune 500 companies to start ups), not-for-profit organizations, and governmental agencies. Haydn speaks and consults on generations, leadership, management, trust, productivity and change management. The results from his long term organizational development and change projects have been written up in case studies.
Hailed as a âleadership guruâ by the Washington Post, Haydn speaks and consults in excess of 160 days each year to clients who consistently invite him back. He has also worked as a senior consultant with FranklinCovey for over twenty one years. He is one of a handful of consultants in FranklinCovey to win the Chairmanâs Award.
Haydn Shaw has delivered hundreds of convention keynotes or small, off-site workshops. Known for taking groups from hilarity to deep reflection, he combines rich content with use-tomorrow tools. His work makes an impact because he does his homework, customizing each speech so that they drive results.
Haydn's Books: https://www.amazon.com/stores/Haydn-Shaw/author/B00ATPW7YS
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(02:34) Tool: The Five-Step Process to Transcend Generational Sticking Points
(03:49) Tool: The Importance of Asking "Why" Instead of "What"
(07:23) Tip: Succession Planning and Knowledge Transfer
(08:38) Technique: Approaches to Dealing with Generations
(12:37) Tool: The Five-Step Process for Leading through Generational Differences
(14:55) The differences in generational needs and flexing
(15:57) Tip: The importance of connecting with different generations
(17:00) Resolving generational sticking points
(23:15) The emphasis on fairness in promotions
(25:23) Characteristics of Generation X
(28:16) The involvement of parents in Millennials' lives
(31:43) The entitlement mentality of millennials
(33:05) Emerging adulthood as a life stage
(36:48) Gen Z's focus on personal identity
(39:03) Gen Z's openness about mental and emotional health
(40:43) Communication divides between generations
(46:05) Technique: Flexing communication preferences to match customer needs
(48:00) Technique: Feedback and Generational Differences
(52:49) Tip: The Importance of Coaching for Gen Z
(53:39) Loyalty and Emerging Adulthood
(54:55) Gen Z's Perspective on Job Loyalty
(56:47) Key Takeaway
(57:39) Conclusion
Todd Henry positions himself as an "arms dealer for the creative revolution", he teaches leaders and organizations how to establish practices that lead to everyday brilliance.
He is the author of six books (The Accidental Creative, Die Empty, Louder Than Words, Herding Tigers, The Motivation Code, Daily Creative) which have been translated into more than a dozen languages, and he speaks and consults across dozens of industries on creativity, leadership, and passion for work.
With more than fifteen million downloads, his podcast The Accidental Creative offers weekly tips for how to stay prolific, brilliant, and healthy.
Todd's book Die Empty was named by Amazon.com as one of the best books of 2013. His latest book, Daily Creative, offers daily sparks of inspiration and practical advice for creative pros.
The Accidental Creative Podcast: https://accidentalcreative.com/podcasts
Todd Henry's Books: https://toddhenry.com/books
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:53) The genesis of creativity
(02:49) Becoming a creative director
(04:36) Demystifying creativity
(09:30) The time vs value dilemma
(11:24) Tip: Staying in the dark room
(14:25) Tool: Taming the ping and finding focus
(18:40) Tip: Protecting your intuition
(20:13) Tip: Cultivating creatively stimulating relationships
(22:11) Technique: Energy management
(28:29) Tip: The importance of notation and capturing insights
(30:23) Creating projects from actionable insights
(35:17) Investing time for future effectiveness
(37:33) Tip: Cover Bands vs. Original Bands
(38:03) Tip: Creating something of lasting value
(38:58) Finding your own voice
(39:36) Conclusion
Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results.
Theyâre the CEO and President of Letâs Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Managerâs Guide to Getting ResultsâWithout Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.
Karin and David's Books: https://letsgrowleaders.com/great-leadership-books/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(03:03) The definition of a courageous culture
(04:09) Barriers to a courageous culture
(07:23) Tool: Small acts of courage
(11:21) Courage Crushers in Organizations
(12:51) Tip: The Importance of Clarity in Building a Courageous Culture
(16:53) Technique: Cultivating Curiosity through Courageous Questions
(21:04) Technique: Establishing Trust and Honest Feedback
(22:53) Technique: Responding with Regard
(28:32) Practice the Principles
(31:10) Creating a Fun and Customer-Focused Environment
(32:23) TIp: Localized Best Practices for Sales Teams
(35:12) Technique The IDEA Framework for Sharing Ideas
(40:21) Tool: Nine questions to get people thinking
(41:20) Developing critical thinking and problem-solving skills
(43:12) Key Takeaway: Building courageous cultures through clarity, gratitude, and influence
(44:09) Conclusion
Dr. Britt Andreatta is an internationally recognized thought leader who uses her background in leadership, neuroscience, psychology, and education to create science-based solutions for todayâs workplace challenges.
Britt is the CEO of Brain Aware Training and former CLO for Lynda.com (LinkedIn Learning). She has over 10 million views worldwide of her online courses and she regularly consults with organizations on leadership development and learning strategy.
Britt is the author of several books on the brain science of success including Wired to Grow, Wired to Resist, and Wired to Connect. In 2022, she was named a Top 10 Influencer in Learning. In 2021, she was a Top 20 Learning Influencer and a Top 20 HR Influencer for Leadership Development.
Britt's Books: https://www.brittandreatta.com/books/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction and Brittâs background
(02:21) The three phases of learning
(05:49) Different types of intelligence
(08:10) Technique: Optimizing memory and learning
(10:09) Technique: The encoding and recall of memories
(12:08) Tool: Using metaphors and imagery for effective learning
(15:25) Retrieval as the key to memory retention
(20:19) Tip: The importance of focus and environment
(21:19) Technique: Chunking content delivery and capturing missed information
(23:08) The benefits of priming and using visual techniques
(30:36) The formation of habits
(31:25) Tool: Repetition and habit formation
(33:29) Habit stacking and breaking down behaviors
(40:06) Learning industry struggles
(45:46) Creating an environment of psychological safety
(50:39) The evaluation of learning
(52:35) Key takeaway
(54:20) Conclusion
John L. Gronski, Major General (U.S. Army Retired) is the founder and CEO of Leader Grove LLC, a keynote speaker, leadership seminar facilitator, executive coach, and author. John also serves as a leadership fellow for the Association of the United States Army.
John earned an MBA from Penn State Great Valley, a masterâs in strategic studies from the U.S. Army War College, and has been trained as a Certified DISC Practitioner and Six Sigma Black Belt.
John has earned a superb reputation as an international speaker, a motivational storyteller, and a much sought-after leadership seminar facilitator. His presentations feature inspirational stories and wisdom gained from his own leadership experience and the experience of others.
John's Books: https://store.leadergrove.com/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:20) John Gronskiâs background
(02:33) About his book As Iron Sharpens Iron
(03:23) Tool: Leadership philosophy - Character, Competence, and Resilience
(04:13) Tip: Importance of Values, Trust, and Care in the character of a Leader
(06:59) Integrity - An essential element of character
(08:42) Technique: Cultivating trust by trusting others first
(13:15) Technique: Repairing trust
(15:17) Counter example to understand the value of trusting others first
(17:01) Tip: Character-based servant leadership for long term success
(18:07) Technique: Servant leadership mindset
(20:25) Concept of Muddy Boots leadership
(24:32) Tip: Importance of showing appreciation to subordinates
(27:28) Leading with purpose is critical
(28:48) Tool: Commander's Intent - A tool for leaders
(31:13) Technique: Adjusting leadership style based on teamâs experience level
(32:43) Tip: Treating everyone individually
(34:14) Not everyone deserves a mentor
(35:16) About 360 Degree Mentorship
(37:43) Leaders are expected to change an organization
(39:29) Tip: Leaders need to be vulnerable and develop humility
(42:48) Technique: Displaying integrity by giving praise
(45:28) Learning from mistakes and making changes
(48:03) Technique: Doing an After Action Review and share the lessons learned
(52:21) Concept of Tactical Patience
(56:22) Key Takeaway
(57:26) Conclusion
Join me for this special episode as we journey back through our first 100 episodes of The Good Leadership Podcast and provide a curated collection of some of the most profound insights, tools, and techniques shared by our esteemed guests. My unwavering mission is to equip you, our listeners, with actionable and tangible strategies that you find valuable and can use right away.
Use the hashtag #100goodleadership on social media to share your thoughts and feedback with us!
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:36) BJ Fogg - Improve your success by making productive habits easy to do
(02:47) Dorie Clark - Looking for the raindrops, find small signs of success
(04:00) Todd Henry - People want to be the noun, not the verb. The importance of doing the hard work
(06:33) Jeff Hayden - Goals should inform the process of where you want to go
(07:44) Dr. Ruth Gotten - The types of goals high achievers focus on
(09:38) Helene Segura - Organizing your top 3 priorities for each day and sticking to them
(11:44) Juliet Funt - What are the results we care about and are we delivering on those results?
(13:28) Dr. Debbye Turner Bell - A better way to receive feedback
(14:28) Deborah Grayson Riegel - The Importance of giving actionable feedback
(15:15) Alisa Cohn - The mindset you should have before heading into difficult conversations
(16:47) Neil Staker - Signs that commonly indicate escalating conflict
(19:04) Michael Bungay Stanier - Four step framework to keep calm during conflict(21:07) Sally Helgesen - How to overcome imposter syndrome(22:07) Dr. Jeanne Porter King - How gender bias shows up in the workplace and what we can do about it
(23:47) Lida Citroen - Ask yourself, âIs this on brand for me?â
(24:53) William Arruda - The 3 phases of brand development
(26:44) Julia Sloan - The difference between strategic thinking and strategic planning
(29:03) Dr. Michael Roberto - How Trader Joeâs leveraged strategic trade offs to become a massive success
(31:22) Chester Elton - Develop your own personal gratitude rituals
(32:33) Paul McGee - Advice on how to live your life in radical amazement
(33:35) Thank you and conclusion
Robert Glazer is the Founder and Chairman of the Board of global partner marketing agency, Acceleration Partners. A serial entrepreneur, award-winning executive, bestselling author and keynote speaker, Bob has a passion for helping individuals and organizations build their capacity and elevate their performance.
Under Bobâs leadership, Acceleration Partners has become a recognized global leader in the affiliate and partnership marketing industry, establishing best-in-industry processes for client acquisition, retention, culture and service. Acceleration Partners maintained an annual 30 percent topline growth over 10 years and has received over 25 industry and company culture awards, including Glassdoorâs Employeesâ Choice, Digidayâs Most Committed to Work-Life Balance and Boston Globeâs Top Workplaces.
Bob was also named to Glassdoorâs list of Top CEOs of Small and Medium Companies in the US twice, ranking as high as #2.
Bob has significant experience in digital monetization, customer acquisition, e-commerce, and direct-to-consumer marketing, including experience with M&A on both the buyer and seller side. He has also served as a board advisor to several high-growth companies in the e-commerce and marketing verticals, including Spreetail, LovePop, Clarion Events, Pela, and Rokt.
Bob shares his ideas and insights via Friday Forward, a popular weekly inspirational newsletter that reaches over 300,000 individuals and business leaders across 60+ countries. He is a #1 Wall Street Journal, USA Today and international bestselling author of six books: Elevate, Elevate Your Team, Friday Forward, How To Thrive In The Virtual Workplace, Performance Partnerships and Moving To Outcomes. He also hosts the Elevate Podcast, a top podcast for entrepreneurship in over 20 countries with over 1,000,000 downloads, putting it in the top 0.5% of all podcasts.
Robert's Books: https://robertglazer.com/book/
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:08) Robertâs background
(01:58) Backstory about his book Friday Forward
(03:32) Framework: Capacity building
(05:53) The most important capacity to focus on
(07:58) The problem of overworking and stress
(09:05) Tip: Climb the right mountain
(10:41) Tool: The importance of trust when working with teams
(13:11) Tool: Ways to identify your core values
(15:13) Tip: Identify weaknesses and get support on them
(18:05) The connection between purpose and pain
(19:54) Building intellectual capacity
(25:52) Tip: Never attack someoneâs character when giving feedback
(28:56) Tool: 80/20 principle
(30:04) Overnight hacks donât exist
(32:25) Compounding simple daily activities
(33:31) Building physical capacity
(36:46) âDo what I say, not what I do.â Does not work as a leader
(38:01) 80/20 principle example
(39:34) Tip: Focus on your own physical health first
(40:36) Building emotional capacity
(44:44) How can leaders focus on the present more?
(46:04) Pitfalls in peopleâs personal growth journeys
(47:48) Key takeaway
Dr. Louise Kelly is a Professor of Management and Leadership at the University of La Verne. She is a nationally recognized expert on strategy and leadership and has a passion for helping people and organizations unleash their management, leadership, and innovation potential.
She publishes widely, and has authored five books including, A Dictionary of Strategy, Entrepreneurial Women: New Leadership and Management Models, The Psychologists Manager, and An Existential Systems Approach to Managing Organizations, as well as over 125 articles and conference papers.
Dr. Kelly has also been designated an outstanding scholar by the United States government and has led executive training in the US and worldwide. Her research on strategy and mindfulness has been written up in Forbes.com and several other national publications.
Dr. Kelly's Books: https://www.amazon.com/stores/Louise-Kelly/author/B001HOCC5Y
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:04) Dr. Louise Kellyâs background
(01:58) Whatâs the difference between strategic thinking and strategic planning?
(05:03) Strategic planning and the importance of adaptability
(08:39) Think about big ideas: Elon Musk and Jeff Bezos example
(10:40) Strategy is not just for the C-Suite
(12:14) Tip: The attributes of strategic thinkers
(17:24) Concept: The Blue Ocean Strategy
(20:02) Blue Ocean Strategy case study: Cirque de Soleil
(25:17) Concept: Porterâs Five Forces
(34:14) Whatâs the difference between Porterâs Five Forces and the SWOT analysis?
(37:04) Porterâs Five Forces case study: Tech and consumer electronics
(37:30) Force 1: Threat of new entrants
(38:53) Force 2: Bargaining power of suppliers
(40:58) Force 3: Bargaining power of buyers
(42:57) Force 4: Threat of substitues
(44:32) Force 5: Competitive rivalry
(47:29) Porterâs Five Forces case study: Costco
(54:25) Call to action
(55:54) Conclusion
Dr. Andrew Shatté is the founder and President of Phoenix Life Academy. He is a fellow with the Brookings Institution where he facilitates programs for high-level audiences from the Department of Defense, Homeland Security, the IRS, NASA, the CIA, and all branches of the military.He served as adjunct Assistant Professor of Psychology at the University of Pennsylvania Dr. Shatté has devoted his career to understanding the psychological aspects of motivation, leadership, and resilience and to developing programs to optimize human performance in a wide array of arenas - the workplace, in health, in academics, and in sports.Dr. Shatté is co-author of meQuilibrium and The Resilience Factor.
meQuilibrium: https://www.amazon.com/meQuilibrium-Days-Cooler-Calmer-Happier/dp/0804138494The Resilience Factor: https://www.amazon.com/Resilience-Factor-Finding-Strength-Overcoming/dp/0767911911-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:17) Iceberg beliefs
(1:45) Types of Icebergs
(02:08) Icebergs leading to stress
(3:01) Having multiple Icebergs
(4:33) Spotting Icebergs in life
(6:47) Tool: Technique to detect Iceberg
(10:58) Embracing the Iceberg with a few adjustments
(12:43) Melting the Iceberg
(13:54) Steering around the Iceberg
(15:55) Dealing with burnout
(17:47) Tuning into positive radars
(18:35) Happiness and sadness
(19:37) Contentment and frustration
(20:30) Recognizing positive emotions
(22:05) Fitness as an Iceberg
(23:41) Tip: Balancing work and personal life
(24:45) Dimensions of explanatory style
(27:18) Flexibility around explanatory styles is the key
(29:57) Balance between short, medium, and long term goals
(31:33) Energizing work through 3 levels
(34:23) 4 levels of life connection
(34:45) Connecting to something larger than ourselves
(36:47) Importance of 14 essential skills program
(37:44) Conclusion
Dr. Andrew Shatté is the founder and President of Phoenix Life Academy. He is a fellow with the Brookings Institution where he facilitates programs for high-level audiences from the Department of Defense, Homeland Security, the IRS, NASA, the CIA, and all branches of the military.
He served as adjunct Assistant Professor of Psychology at the University of Pennsylvania
Dr. Shatté has devoted his career to understanding the psychological aspects of motivation, leadership, and resilience and to developing programs to optimize human performance in a wide array of arenas - the workplace, in health, in academics, and in sports.
Dr. Shatté is co-author of meQuilibrium and The Resilience Factor.
meQuilibrium: https://www.amazon.com/meQuilibrium-Days-Cooler-Calmer-Happier/dp/0804138494
The Resilience Factor: https://www.amazon.com/Resilience-Factor-Finding-Strength-Overcoming/dp/0767911911
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Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(00:18) Dr. ShattĂ©âs background
(00:52) meQuilibrium
(01:27) Nation under stress
(02:48) Mental Health Crisis in 2023
(04:36) Why mental health is not improving
(07:41) Tool: Dealing with stress
(09:42) Tip: Balancing Stress
(11:07) Resilience
(14:27) Tool: Mapping emotions back to the thought
(17:45) Tool: Trap it, map it, and zap it
(20:19) Results of using the technique
(22:00) Sleep is critical to deal with stress
(24:06) Thinking traps and problem solving
(24:32) Personalizing - Blaming yourself
(25:08) Externalizing - Blaming others
(25:58) Maximizing the bad and minimizing the good
(27:06) Mind reading
(28:08) Over generalizing
(30:08) Pessimism
(31:51) Emotional reasoning
(34:02) Fight or flight
(36:10) Emotional eating
(38:38) Conclusion
Sally Helgesen, cited in Forbes as the worldâs premier expert on womenâs leadership, is an internationally best-selling author, speaker and leadership coach. She has been named by Thinkerâs 50 as one of the worldâs top 20 coaches and ranked number 6 among the worldâs thought leaders by Global Gurus.Sallyâs most recent book, How Women Rise, co-authored with legendary executive coach Marshall Goldsmith, examines the behaviors most likely to get in the way of successful women. It became the top-seller in its field within a week of publication and rights have been sold in 18 languages.Previous books include The Female Advantage: Womenâs Ways of Leadership, hailed as the classic in its field and continuously in print since 1990, and The Female Vision: Womenâs Real Power at Work, which explores how womenâs strategic insights can strengthen their careers. The Web of Inclusion: A New Architecture for Building Great Organizations, was cited in The Wall Street Journal as one of the best books on leadership of all time and is credited with bringing the language of inclusion into business.Sally's Books: https://www.amazon.com/Sally-Helgesen/e/B003B09UES-Website: https://www.ims-online.com/Podcast: https://www.ims-online.com/podcasts/Blog: https://blog.ims-online.com/LinkedIn: charlesagood Twitter: charlesgood99 Chapters:
(00:00) Sallyâs background
(00:52) Inspiration behind writing the book How Woman Rise
(04:18) How to increase productivity
(07:14) Itâs more effective to change your actions than change your thoughts
(10:13) Common triggers that undermine collaboration
(12:28) Visibility: Devising a positive story to explain trigger events
(17:01) Story about Colonel Diane Ryan
(20:17) Managing perceptions
(25:20) Tying confidence to our competence
(30:42) Overconfidence leads to imposter syndrome or delusion
(32:10) Communication: Difference between womenâs and menâs qualities
(37:38) Decisions are made by the person in a position of power, not necessarily the wisest person
(40:38) Active listening is a vital skill
(42:55) Active listening does not involve constant affirmation
(44:34) Teaching and setting expectations with model leadership behaviors
(48:15) Regular practice of gratitude
(50:54) Challenges faced by non-dominant group
(54:14) Key takeaway
(56:35) Conclusion
Brent Gleeson is a Navy SEAL combat veteran, award-winning entrepreneur, best-selling author, and acclaimed speaker on topics ranging from leadership and building high performance teams to culture, resilience, and organizational transformation.
Upon leaving SEAL Team 5, Brent turned his discipline and battlefield lessons to the world of business and has become an accomplished entrepreneur, best-selling author and acclaimed speaker on topics ranging from leadership and building high performance teams to culture and organizational transformation. You can learn more about his leadership philosophies in his weekly columns on Inc.com and Forbes.com.
He is the bestselling author of Embrace the Suck and TakingPoint: A Navy SEALâs 10 Fail Safe Principles for Leading Through Change, which was a #1 New Release in the categories of Organizational Change and Business Structural Adjustment.
Brent's Books: https://www.amazon.com/Books-Brent-Gleeson/s?rh=n%3A283155%2Cp_27%3ABrent+Gleeson
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Learn more about IMS and future sessions with thought leaders like Brent Gleeson: https://ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com
Connect on LinkedIn - https://linkedin.com/in/charlesagood
Chapters:
(00:00) Introduction
(01:02) Brentâs background
(05:01) Similarities between the military and leadership
(07:55) No organization is perfect
(09:30) Writing Embrace the Suck: The Navy SEAL Way to an Extraordinary Life
(13:07) 3 categories of resilience: Challenge, Commitment and Control
(18:27) Tip: Looking at pain as a pathway to success
(20:32) Experiencing emotions through suffering practices
(22:21) Types of suffering and dealing with it
(23:55) Process of retaining resilience
(28:12) Orientation to personal values plays a huge role in resilience
(33:22) Tool: Dealing with temptation
(37:17) Keeping in mind the negative consequences of temptations
(40:32) Success comes from overcoming adversities
(42:28) Tip: Be a lifelong learner
(44:17) Tip: Only focus on what's in your immediate control
(47:42) Training is critically important for continuous improvement
(51:48) In times of recessions, companies should invest in developing their people
(53:14) Key takeaway
(56:40) Conclusion
Ed Frauenheim is about reinventing masculinity, organizations and society. And about connecting the dots among the three for a more soulful world. He is an author, speaker, coach and consultant. His writing has appeared in publications including USA Today, Harvard Business Review and Fortune. Ed previously served as director of research and content at Great Place to Work, the advisory firm that produces the annual Fortune 100 Best Companies to Work For list.
Ed has co-written four books, including Good Company: Business Success in the Worthiness Era, Organized Innovation: A Blueprint for Renewing Americaâs Prosperity and A Great Place to Work For All: Better for Business, Better for People, Better for the World. Edâs latest book is Reinventing Masculinity: The Liberating Power of Compassion and Connection. It tells the story the shift from an outdated, unhealthy âconfinedâ masculinity to a âliberatingâ version of manhood that frees men and all those around them to live fuller, healthier, more soulful lives at work and beyond.
Ed's Books: https://www.amazon.com/stores/Ed-Frauenheim/author/B00HXSFZ0M/
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Learn more about IMS and future sessions with thought leaders like Ed Frauenheim: https://ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com
Connect on LinkedIn - https://linkedin.com/in/charlesagood
Chapters:
(00:00) Introduction
(01:06) Edâs Background
(04:10) Concept: From Man of Steel to Man of Teal
(08:37) 3 Fâs of Emerging Business Climate: Faster, Flatter, and Fear-focused environment
(11:07) 5C Approach to Masculinity: curiosity, courage, compassion, connection, and commitment
(14:40) Ways to tap into the superpowers of introverts in leadership
(18:23) When you listen more, you can lead better
(19:42) Emotional courage in males
(21:59) Challenges faced by men while transitioning to Man of Teal
(23:38) Impact on Edâs life from embracing teal principles
(25:38) Advice for male leaders who feel overwhelmed by shifting to new paradigms
(27:17) Key Takeaway
(28:16) Conclusion
Dr. Heidi Hanna is the Chief Energy Officer of Synergy Brain Fitness, a company providing brain-based health and performance programs to individuals and organizations, an instructor at Harvard Extension, and a Fellow and Advisory Board Member for the American Institute of Stress. She is a New York Times bestselling author who has written seven books, including The Sharp Solution, Stressaholic, Recharge and What's So Funny About Stress?
Dr. Heidi has been featured at many global conferences including the Fortune Magazine Most Powerful Women in Business Summit, ESPN Leadership Summit and the Million Dollar Round Table. Her clients have included Google, Starbucks, Microsoft, Principal Insurance, Morgan Stanley, Ameriprise, and WD40 as well as the PGA Tour, and the National Football League. Dr. Heidi is also a Certified Humor Professional with the Association for Applied and Therapeutic Humor although she won't admit she's funny.
Dr. Hanna's Books: https://heidihanna.com/stress-toolkit/
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Learn more about IMS and future sessions with thought leaders like Dr. Heidi Hanna: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:26) Heidiâs insights on stress
(04:40) Stress is when demand exceeds capacity
(07:33) Stress addiction and itâs prevalence
(10:51) Importance of stress and recovery on a regular basis
(12:37) Tool: 5 steps of the Stressaholic Model
(13:10) Rest phase: Balancing your brain chemistry with strategic relaxation and recovery
(16:14) Repair phase: Nourishing the mind by practicing gratitude
(23:23) Research on the importance of gratitude
(22:39) Healthy humor is therapeutic
(23:55) Rebuilding phase: Strengthening mental and physical fitness
(29:14) Rethinking phase: Seeing stress as a challenge, instead of a threat
(32:35) Redesign phase: Developing BEAT (Boundaries, Expectations, Attitude, Time)
(37:13) Purpose of writing the book Recharge
(39:05) Key Takeaway
(40:24) Conclusion
Dr. Jeanne Porter King is an author, business leader, inspirational teacher and speaker, ministry leader, and board-certified coach. She brings her engaging style to audiences and draws on her faith and experiences in the marketplace and ministry to help her audiences connect to their purpose, authentic identity, and the power of leading from within. Dr. Jeanne shares inspiring messages that are both informative and transformative.
Dr. Jeanne is the Founder and President of TransPorter Group Inc, a consulting practice specializing in leadership development, and diversity, equity and inclusion strategy and training. Dr. Jeanne has developed global leadership programs and has trained and coached leaders in twenty different countries. She is passionate about coaching and developing existing and emerging leaders to be their best and reach their highest aspirations!
Dr. Jeanne Porter King's Books: https://www.drjeanneporterking.com/books/
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Learn more about IMS and future sessions with thought leaders like Dr. Jeanne Porter King: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Jeanneâs background
(01:19) Writing the book Leading Well
(05:00) Advice for black women in leadership and executive roles
(09:05) What non-black leaders can learn from the book
(11:16) Spiritual wellness as a leadership quality
(15:14) Societyâs requirement for change of identity to fit in and why itâs a problem
(17:32) Showing up authentically and staying committed to your work
(20:30) Current state of diversity, equity, and inclusion in the workplace
(23:36) Patriarchal narrative about women in the workplace
(27:49) Key takeaway
(31:47) Conclusion
Dr. Barbara A. Trautlein is the author of the best-selling book Change Intelligence: Use the Power of CQ to Lead Change that Sticks and originator of the CQ System for Developing Change Intelligent Leaders and Organizations.
For over 25 years, Barbara has coached executives, trained leaders at all levels, certified change agents, and facilitated mission-critical change management initiatives - achieving bottom-line business and powerful leadership results for clients. She is gifted at sharing strategies and tactics that are accessible, actionable, and immediately applicable.
Barbara's Book: https://www.amazon.com/Change-Intelligence-Power-Lead-Sticks-ebook/dp/B00CUTF0QS
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Learn more about IMS and future sessions with thought leaders like Barbara Trautlein: https://ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com
Connect on LinkedIn - https://linkedin.com/in/charlesagood
Chapters:
(00:00) Introduction
(01:06) Barbaraâs background
(03:03) Why change projects fail
(04:25) The brainâs reaction to change
(05:38) Neuroscience of change helps normalize resistance
(06:17) Tip: Reframe resistance as an opportunity
(07:45) Tool: CQ (Change Quotient/Intelligence)
(08:20) Tool: ABC - Awareness, Breathe, and Choose
(09:19) Building change intelligence over time
(10:40) 3 styles of leading change: engage hearts, enlighten heads and equip hands
(11:35) Becoming aware of our own change style
(13:26) Strengths, weaknesses, and areas for development of different change styles
(16:59) Development of the CQ assessment
(17:55) Insight into change style of the heart and the head
(20:14) Assessment of Charles change style of the adapter
(22:10) Differences in leading change for senior leaders
(23:32) Impact of changes throughout the organization
(24:57) Functioning of change intelligent organizations
(27:02) Differences in leading change region wise
(27:58) Using info from individual reports to create a team profile
(29:45) How organizations use the information from assessments
(32:00) Key Takeaway
(34:14) Conclusion
Michael Bungay Stanier is at the forefront of shaping how organizations around the world make being coach-like an essential leadership competency.
His book The Coaching Habit âunweirds coachingâ. It is the best-selling coaching book of this century, with over a million copies sold and more than ten thousand five-star reviews on Amazon.
In 2019, he was named the #1 thought leader in coaching. Michael was the first Canadian Coach of the Year, has been named a Global Coaching Guru since 2014, and was a Rhodes Scholar.
His most recent book, How to Work with (Almost) Anyone, shows how to build the Best Possible Relationship with the key people at work
Michael's Books: https://www.amazon.com/stores/Michael-Bungay-Stanier/author/B002QK41GQ
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Learn more about IMS and future sessions with thought leaders like Michael Bungay Stanier: https://ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com
Connect on LinkedIn - https://linkedin.com/in/charlesagood
Chapters:
(00:00) Michaelâs background
(01:34) Process of writing the book How to Work with (Almost) Anyone
(04:01) Building good working relationships
(07:25) Qualities of the best relationships: Safe, Vital and Repairable
(09:14) Tool: Keystone conversations
(11:02) Tool: The Amplify Question
(12:24) Tool: The Repair Question
(14:06) Curse of competence
(15:57) Tool: Following scripts from the book
(16:59) Having conversations to remove anxiety
(18:12) Meaning behind the title of the book
(20:25) Tool: TERA Quotient
(21:58) Meaning of TERA: Tribe, Expectation, Rank and Autonomy
(24:29) Tip: Staying curios for a bit longer
(25:12) Tip: End coaching conversations on a high note
(26:16) Maintaining relationships
(27:47) The power of exchange
(28:40) Vulnerability
(29:26) Tool: 3 Phases of a relationships: Prepare, Conversation, and Maintenance
(30:24) Repair often
(31:45) Being kind by staying human
(32:39) Tool: Decision making process: Observe, Orient, Decide, and Act
(35:00) Dealing with fighting or conflict
(37:18) Being clear on what you want
(38:47) Reset as needed
(40:11) Not everything needs to be solved
(41:06) You canât manage the outcome but you can manage the process
(42:44) Becoming the best version of yourself
(43:41) Having keystone conversation with your boss or supervisor
(44:48) Key takeaway
(46:07) Conclusion
Crystal Kadakia is a valued organization transformation consultant, two-time TEDx speaker, and author. She has taught interactive programs around the world, challenging audiences to expand their worldviews and leverage the possibilities of those ideas that are different and new for a wide range of workplace topics.
Her latest book Social Equations: The STEM Professional's User Guide to Building Positive Relationships empowers STEM professionals to build their capability to navigate social dynamics so their ideas move beyond themselves and take shape out in the world.
Her other books include The Millennial Myth, Designing for Modern Learning and Your Career: How To Make It Happen. Crystal began her professional career in chemical engineering at Proctor & Gamble and later completed her Masters in Organization Development from Pepperdine University
Crystal's Books: https://www.amazon.com/stores/Crystal-Kadakia/author/B017KSQFBC?
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Learn more about IMS and future sessions with thought leaders like Crystal Kadakia: https://ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com
Connect on LinkedIn - https://linkedin.com/in/charlesagood
Chapters:
(00:00) Introduction
(01:20) Crystal Kadakiaâs background
(02:30) Importance of social dynamics
(05:08) Growth of responsibilities compared to Fibonacci Sequence
(06:36) Meaning of Fibonacci Sequence
(07:09) Why technical professionals struggle with social dynamics
(10:10) Learning social dynamics is essential for introverts
(13:30) Structure of Crystalâs book Social Equations
(17:32) Tip: Focus on social skills and not getting triggered
(19:01) Tool: Ladder of Inference
(20:57) Tip: Why it's not good for the team for you to prove your point
(22:17) Appreciative inquiry helps build better relationships
(26:17) Tip: Build relationships and self awareness
(28:06) Communicating the fundamental structure not the words on the page
(29:57) Social dynamics as a skill for STEM professionals
(31:25) Hidden reference in the book: An image of the word Kintsugi
(33:09) How the book Social Equations has impacted readers
(35:47) Key takeaway
(38:53) Conclusion
William Arruda is an entrepreneur, speaker, and the world's leading authority on the topic of personal branding. He's the bestselling author of the definitive books on the topic: Digital YOU, Career Distinction, and Ditch. Dare. Do! He has delivered presentations to many of the world's most revered brands including American Express, BP, Google, Gucci, LinkedIn, Microsoft, and Target. As a personal branding pioneer, he has been credited with turning the concept of personal branding into a global industry.
William was named by Global Gurus as the World's #1 Branding Expert in 2022, and he received the Chair Award from the International Coaching Federation (ICF) for his contribution to the field of coaching. He has appeared on the Discovery Channel, BBC, CBS, and NPR and has been featured in 1,000+ publications, including Time, the Wall Street Journal, Fast Company, GQ, and the New York Times. He regularly shares his thoughts on personal branding in his Forbes column, which has attracted over 17 million views.
William's Books: https://williamarruda.com/books/
William's Forbes Column: https://www.forbes.com/sites/williamarruda/?sh=2fee5b26668d
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Learn more about IMS and future sessions with thought leaders like William Arruda: https://ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com
Connect on LinkedIn - https://linkedin.com/in/charlesagood
Chapters:
(00:00) Introduction
(01:53) William Arrudaâs background
(03:25) Significance of Personal Branding
(05:34) Personal Branding is being selectively famous
(06:30) Tool: Match first, stand out second
(08:08) Maintaining a digital identity
(09:38) Building a Personal Brand
(10:45) Positioning your brand
(12:32) 3 Stages of Building a Powerful Brand: Undifferentiated, Distinguished and Demanded
(14:18) Building brand is a lifelong process
(15:18) Identifying things that makes you stand out
(17:19) Creating brand disciples
(18:54) Delivering value at work
(20:24) Proactively seek feedback to build stronger brand
(21:27) Anonymous feedback tool for Senior Leaders
(22:45) 6 categories of content for your story
(24:53) Every decision is made based on emotion
(26:56) Conformity is the problem with elevator pitches
(28:31) Tip: Recommendations to create a great elevator pitch
(30:40) Self awareness is a core element for successful leaders
(31:54) Building your LinkedIn profile
(33:25) Moving content beyond page one of Google
(35:11) Tip: Focus on quality not quantity in your LinkedIn profile
(36:25) Tip: Importance of Headshots on LinkedIn
(37:41) Tip: Improving your LinkedIn headline
(39:00) Tip: Building a compelling LinkedIn about section
(40:46) Being opinionated helps in Personal Branding
(41:37) Tip: Rearranging endorsements to make relevant ones appear at the top
(42:15) Tip: Choose your own URL for LinkedIn
(43:29) Tip: Use consistent color and fonts to stand out
(45:10) Reusing and repurposing the same set of brand identity elements
(45:56) Information to include in your emails and signature
(47:51) Be promiscuous while building connections
(50:26) Remaining visible to your community/network
(51:27) Content creation is a powerful way to differentiate yourself
(52:44) Tool: The Strawberry Test
(54:23) Curate content if you donât want to create
(55:43) Repurpose content into different formats
(57:35) Key takeaway
(58:33) Conclusion
Todd Henry positions himself as an "arms dealer for the creative revolution", he teaches leaders and organizations how to establish practices that lead to everyday brilliance.
He is the author of six books (The Accidental Creative, Die Empty, Louder Than Words, Herding Tigers, The Motivation Code, Daily Creative) which have been translated into more than a dozen languages, and he speaks and consults across dozens of industries on creativity, leadership, and passion for work.
With more than fifteen million downloads, his podcast The Accidental Creative offers weekly tips for how to stay prolific, brilliant, and healthy.
Todd's book Die Empty was named by Amazon.com as one of the best books of 2013. His latest book, Daily Creative, offers daily sparks of inspiration and practical advice for creative pros.
The Accidental Creative Podcast: https://accidentalcreative.com/podcasts
Todd Henry's Books: toddhenry.com/books
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Learn more about IMS and future sessions with thought leaders like Todd Henry: https://ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - blog.ims-online.com
Connect on LinkedIn - linkedin.com/in/charlesagood
Chapters:
(00:00) Introduction
(02:11) Toddâs background
(03:37) Elements of an authentic voice: Identity, Vision and Mastery
(05:53) Key principles: Authenticity, Uniqueness, Precision, Empathy and Timing
(10:00) If you have identity + vision, but not mastery
(10:31) If you have identity + mastery, but lack the vision
(10:51) If you have mastery + vision, but donât have the identity
(11:39) Major obstacles when creating authentic voice
(13:49) Concept of Inertia
(15:08) Phases of growth: Discovery, Emulation, Divergence and Crisis
(18:54) Example of Emulation phase
(20:35) Divergence after Emulation example
(23:18) Taking risks and finding oneâs own voice
(26:22) What is Authenticity?
(27:12) Advisers help us see ourselves fully
(28:45) Writing your own manifesto
(32:07) Notables as a tool to understand ourselves better
(34:41) Finding intended audience instead of target market
(35:22) Deeply resonating with one person helps you connect with many
(38:05) Working on empathy to create authentic voice
(40:49) Example of anti-smoking campaigns and their achieved results
(43:45) Gain Mastery with deliberate practice
(47:46) Concept of dailies and Toddâs daily practices
(50:24) Practice keeps you battle ready
(53:37) Example of consistency between the product, message, and cultural moment
(55:56) Key takeaway
(56:51) Conclusion
Dr. Richard Brinkman is the developer of Conscious CommunicationÂź and shares human behavior insights and content-rich communication strategies, which helps organizations improve leadership performance and apply principles of Conscious CommunicationÂź to improve their bottom-line results. This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs.
Dr. Brinkman is also the author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages.
Dr. Rick Brinkman's Books: https://www.amazon.com/Books-Dr-Rick-Brinkman/s?rh=n%3A283155%2Cp_27%3ADr.+Rick+Brinkman
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Learn more about IMS and future sessions with thought leaders like Dr. Rick Brinkman: ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - blog.ims-online.com
Connect on LinkedIn - linkedin.com/in/charlesagood
Chapters:
(00:00) Dr. Rick Brinkman background
(03:03) Tool: 4 positive intents
(05:26) Tool: 3 zones of cooperation
(09:52) Difference between tank behavior and grenade behavior
(12:03) Tool: Blending technique to deal with difficult behaviors
(13:38) Blending in different modes
(15:31) Active listening
(19:47) Issue of snipers
(22:31) 2 steps to deal with snipers: call attention and do reconnaissance
(25:42) Dealing with stress from sniping
(28:16) Problem with Tank Behavior and Grenade Tantrum
(30:17) Tool: Timeouts for grenade tantrums
(32:16) Difference in behavioral definitions creates conflicts
(34:00) 5 human behaviors that create conflict
(36:45) Know it all behavior
(39:14) Tool: Techniques to deal with know it all behavior
(43:02) Dealing with whining behavior
(44:55) Tool: Strategies to solve the problem of whining
(48:57) How to draw the line when everything fails
(50:45) Tip: Visual communication to combat negativity
(52:33) Conclusion
ana Myers is the Director of Talent Management and Organizational Effectiveness at H&R Block and Kim Iorns is the Director of Talent and Learning at H&R Block.
H&R Block and IMS have been partners since 2015 and continue to have a successful partnership working together.
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Learn more about IMS and future sessions: ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - blog.ims-online.com
Connect on LinkedIn - linkedin.com/in/charlesagood
Chapters:
(00:00) Introduction
(01:00) Janaâs background
(01:55) Kimâs background
(02:47) Talent management strategies
(05:02) Talent development
(06:24) Points of interest at H&R Block
(07:15) Learning culture at H&R Block
(08:35) IMS & H&R Block
(11:09) Impact of IMS programs on the leader and employees
(13:54) Use of AI by Jana and Kimâs Team
(15:11) Jana and Kimâs recommendation for leaders
(16:31) Conclusion
Dr. Pearl Sumathi is an Assistant Professor of Practice for the Department of Management in the Spears School of Business at Oklahoma State University. Pearl is an award-winning designer and leader of learning and development with close to 25 years of corporate experience in human resources. She is passionate about designing and delivering mid and senior level leadership development programs, consulting with organizations on reskilling and preparing the workforce of the future. During her tenure at Wharton Executive Education, she has consulted with top global companies to design superior leadership development programs to build successful talent pipelines.
In Pearl's corporate career she served as Chief Learning Officer for Lincoln Financial Group where she established an award-winning learning and development function. She held other senior learning and HR roles at Fujitsu, Mphasis, an HP company and Infosys. In her current role as Assistant Professor of Practice in the management department of Spears School of Business, she teaches human resources enabling management students to relate theory with practical experience.
Pearl received her Master's and Doctor in Education from University of Pennsylvania. Her award-winning dissertation established a framework to help companies brand their learning and development experience to render a human centric employee experience.
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Learn more about IMS and future sessions with thought leaders like Pearl Sumathi: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - blog.ims-online.com
Connect on LinkedIn - linkedin.com/in/charlesagoo/
Chapters:
With a natural ability to engage and empower others, Ty draws on his experience in the trenches to share real and tangible techniques about the principles of leadership that continue to create his success. He has been featured as one of the Top 40 Under 40 and is a young fresh voice providing interactive presentations that are engaging, dynamic and inspiring.
His clients include some of the most recognizable brands in the world such as: Coca-Cola, Subway, Wounded Warrior Project, Blue Cross Blue Shield and Remax. Ty has shared the stage with celebrities, Olympians and world-renowned thought leaders such as President Bush and President Clinton.
Tyâs best-selling books, The Power of Influence and The Power of Storytelling: The Art of Influential Communication, are used in graduate courses at multiple universities including MIT, as todayâs version of âHow to Win Friends and Influence People.â
Ty Bennett's Books: https://www.amazon.com/stores/author/B00M1ZDUG8/allbooks
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Learn more about IMS and future sessions with thought leaders like Ty Bennett: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(00:37) Tyâs background
(01:46) Tyâs interest in storytelling
(03:51) Writing his book: The Power of Storytelling
(07:43) Recognizing compelling stories in our lives
(10:23) Tool: Building brand with storytelling
(11:18) Why storytelling works
(12:50) Use of storytelling in communication
(14:07) Where do we use stories in business?
(15:23) Use of storytelling in sales
(16:39) Tip: Don't retell the story, relive it
(17:47) Tip: Focus on âYouâ instead of âIâ while telling a story
(19:18) Reinforcing relatability with the audience
(21:04) 3 parts of an influential story: Setup, Struggle, and Solution
(22:06) Tool: How to setup a story
(23:38) An example of a great story
(28:32) Improving storytelling with a coach
(30:10) Importance of characters in storytelling
(33:09) Recording yourself to improve storytelling
(35:08) Purpose of dialogue in a story: Impact and Humor
(37:22) Importance of details in a story
(40:19) The art of storytelling can be improved over time
(41:28) Adding metaphors to convey complex ideas
(43:46) Key takeaway
(44:25) Conclusion
Merideth Seymour MA, MA, CPTD, SLE is a Senior Consultant at Nationwide Insurance focused on the Learning and Development of their business leaders.
She is a passionate performance improvement consultant who provides leadership and behavioral learning solutions driving partnership, ownership and engagement for the leaders to which they are delivered. Merideth is sought out by geographically dispersed teams to deepen trust, close skill gaps and improve team and organizational performance.
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Learn more about IMS and future sessions: ims-online.com
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:00) Meridethâs background
(03:13) Virtual vs. in-person interaction
(04:11) Helping leaders grow and develop at Nationwide
(06:23) Leadership development programs at Nationwide
(08:37) 3 areas of learning - sponsorship, associate, and professional
(11:44) Data driven decisions and use of generative AI
(13:20) Emerging Leader Certification with IMS
(15:44) Feedback from associates, leaders, and personal testimonial
(16:36) Hybrid teaming and clear calendar invitations
(18:16) Challenges with leading hybrid teams at Nationwide
(19:48) Conclusion
Dr. Clinton Longenecker is an award-winning business educator, researcher, author, motivational speaker, and executive coach who was recently recognized by The Economist as one of the top 15 business professors in the world.
A thought leader in rapid performance improvement, Dr. Longenecker has published over 180 journal articles in America's top academic and professional journals. He is also the author of two best-selling books, including Getting Results: Five Absolutes for High Performance and The Two-Minute Drill: Lessons for Rapid Organizational Improvement from America's Greatest Game. Dr. Longenecker has helped transform the talents of thousands of business leaders in some of America's best companies from coast-to-coast.
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Learn more about IMS and future sessions with thought leaders like Dr. Clint Longenecker: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:43) Leaders are paid to deliver results
(03:36) Factors for ineffective leadership
(04:22) Lack of trustworthiness
(05:40) Qualities of ethical leaders
(07:17) What are ethics?
(08:12) Fundamentals of ethical decision making
(09:27) Temptations associated with higher positions
(12:29) Tool: Temptation mapping
(14:33) Significance of mapping process
(15:10) Tool: Building guardrails
(18:46) Tip: Find accountability partners
(19:21) Tip: Advice for senior leaders
(20:43) Tool: Concept of STOP (Sit, Think, Optimize & Purposeful Performance)
(21:38) Slowing down
(23:14) Becoming a better version of yourself
(25:24) Servant leadership
(26:04) A great marriage/relationship helps you stay humble
(28:22) Accountability is the number one factor for good leadership
(29:31) We are all works in progress
(31:22) Key takeaway
(32:29) Conclusion
Marc is a trusted advisor to top teams at the world's largest and most complex organizations. His clients include the premier brands across tech, bio-pharma and pharma, consumer products, transportation, manufacturing and more. As the founder and President of the Talent Strategy Group, he leads the firmâs global consulting, education and publishing businesses.
Marc co-authored the Harvard Business Review Publishing best-selling book One Page Talent Management, often called the âtalent management bible.â His new book 8 Steps to High Performance, also published by Harvard, is quickly reaching best-seller status globally.
He previously served as an HR executive at Bank of America and Avon Products.
Marc has been published in or heard on Fast Company, Financial Times, BBC, Bloomberg Radio, Inc., Harvard Business Review, New York Post, Knowledge@Wharton radio and some of the worldâs most popular podcasts. Marc publishes TalentQ magazine which he founded in 2013 to help executives.
Marc Effron's Books: https://www.amazon.com/s?k=marc+effron
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Learn more about IMS and future sessions with thought leaders like Marc Effron: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:17) Rules to success at work
(02:11) How to be a high performer
(03:14) Factors that predict performance
(05:03) Theoretical maximum performance
(05:51) High performer mindset
(07:43) Work smart, not hard paradigm
(09:53) Tool: 3 ways to screen ideas
(13:10) Big goals are important
(14:43) Promises instead of goals
(16:10) Tool: Concept of SIM (Specific, Important & Measurable)
(17:57) Concept: Derailer
(18:59) Recognize your derailers
(19:58) Identify transformational leaders
(21:57) Tool: 70/20/10 - Grow in the right area
(24:38) Feed forward instead of giving feedback
(26:08) Networking matters
(28:16) Sometimes you shouldnât be the "genuine" you
(29:02) Fitness & high performance
(33:14) Sleep & high performance
(36:19) Avoiding distractions
(37:58) Conclusion
Dr. Jason Womack is an Instructor of Leadership Studies at a Military University and author of the best-selling books Get Momentum and Your Best Just Got Better. teaches practical solutions to the everyday workflow that will free you up to focus on your bigger leadership goals and projects. He provides practical methods to maximize tools, systems, and processes to achieve quality work/life balance.
Dr. Jason Womack's Books: https://www.amazon.com/stores/Jason-W.-Womack/author/B005N3257A
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Learn more about IMS and future sessions with thought leaders like Dr. Jason Womack: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:10) Journey to writing âGet Momentumâ
(03:21) Tip: How to get unstuck and move ahead
(06:41) What do I want to be known for?
(09:12) Whom can I learn from?
(12:47) Where am I making progress?
(16:43) Motivation
(21:33) Tip: Manage your long term goal by building consistency in your daily routine
(23:23) Tip: Speed up and work faster by reducing the drag of unfinished business
(24:25) Tip: Push your limits by adding self-care to your routine
(26:30) Conclusion
Dr. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI. He joined the tenured faculty at Bryant after serving for six years on the faculty at Harvard Business School. He has also has been a Visiting Associate Professor of Management at New York University's Stern School of Business.His research focuses on decision making, teamwork, and leadership. He has published three books, the latest of which is titled Unlocking Creativity (Wiley, 2019), Why Great Leaders Don't Take Yes For An Answer (2nd edition published in 2013), and Know What You Donât Know (published in 2009). He also has developed three Great Courses lecture series, the best-selling Everest Leadership and Team Simulation, and the award-winning Columbiaâs Final Mission multi-media case study about the 2003 space shuttle accident.Dr. Roberto has taught in the leadership development programs and consulted at a number of firms including Mars, Deloitte, Google, Target, Apple, FedEx, Disney, Morgan Stanley, IBM, Wal-Mart, Amica, and Textron. Heâs also presented at numerous government organizations including the FBI, NASA, Joint Special Operations Command, the Air War College, and West Point.He received an A.B. with honors from Harvard College in 1991. He earned an M.B.A. from Harvard Business School in 1995, graduating as a George F. Baker Scholar. He also received his doctorate from Harvard Business School in 2000.Dr. Michael Roberto's Books: https://www.professormichaelroberto.com/unlockingcreativity-Learn more about IMS and future sessions with thought leaders like Dr. Michael Roberto: https://ims-online.com/Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles https://blog.ims-online.com/Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/Chapters:
(00:00) Introduction
(01:27) Building and sustaining competitive advantage
(02:39) Tool: Porterâs five forces framework
(04:17) Airline industry analysis using Porterâs five forces
(05:35) Barriers to entry
(08:02) Bargaining power of customers
(12:33) Competitive rivalry
(16:21) Competitive advantage: Low cost players
(18:21) Ryanair example
(20:07) Differentiation strategy of Starbucks vs. Ducati
(23:04) Identifying a companyâs strategy through their financial statements
(24:31) Tailor your processes and capabilities
(27:17) External threats to sustainable competitive advantage
(29:07) How Apple differentiates
(30:44) Appleâs razor and blade strategy
(32:47) Trader Joeâs example
(36:21) Fitness industry example
(39:17) Viking Cruises example
(42:30) Key takeaways
BJ Fogg, PhD, founded the Behavior Design Lab at Stanford University. In addition to his research, Fogg teaches industry innovators how human behavior really works. Based on 20 years of research and Foggâs experience coaching more than 40,000 people, his NYT best-selling book, Tiny Habits, cracks the code of habit formation and is full of proven ways to transform your life.BJ Fogg's Books: https://www.amazon.com/s?i=stripbooks&rh=p_27%3ABJ+Fogg+PhD&s-Learn more about IMS and future sessions with thought leaders like BJ Fogg: https://ims-online.com/Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZmRelevant IMS Leadership and Management Articles https://blog.ims-online.com/Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/Chapters:(00:00) Introduction(01:03) What is a habit?(01:36) Benefit of having habits(02:35) Autopilot habits(03:46) Tool: Habit formation(06:11) Habits help with identity change(08:29) Tip: Behavior change(09:47) Relationship between motivation and ability(12:36) Tiny habits behavior model(20:16) Emotions create habits(22:45) Learn how to self reinforce(26:09) How to get rid of bad habits(30:07) Maui habit(30:46) Conclusion
Dr. Ruth Gotian is the Chief Learning Officer and Assistant Professor of Education in Anesthesiology and former Assistant Dean of Mentoring and Executive Director of the Mentoring Academy at Weill Cornell Medicine. She has been hailed by the journal Nature and Columbia University as an expert in mentoring and leadership development and is currently a contributor to Forbes and Psychology Today where she writes about 'optimizing success'. In 2021, she was one of 30 people worldwide to be named to the Thinkers50 Radar List, dubbed the Oscars of management thinking and is a semi-finalist for the Forbes 50 Over 50 list.
Dr. Gotian regularly publishes in such journals as Nature, Scientific American, Academic Medicine, Psychology Today, Forbes and Harvard Business Review. She is also the author of the book, The Success Factor: Developing the Mindset and Skillset for Peak Performance.
Dr. Gotian's Books: https://www.ruthgotian.com/book
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Learn more about IMS and future sessions with thought leaders like Dr. Ruth Gotian: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:08) Ruthâs interest in optimizing success
(03:52) High achievers
(05:48) Nature vs. nurture
(08:40) Valence of velcro vs. teflon
(11:08) Tool: Success is all about mindset
(14:10) Dreamers vs. high achievers mindset
(17:38) Success is a moving target
(20:25) Tip: Create your own mentoring team
(25:37) Tip: Ways to identify a right mentor
(30:19) Focus on solving the present problems
(31:32) Donât shy away from feedback
(33:20) How to build courage
(36:30) Importance of work ethic
(38:04) Key takeaways
(38:48) Conclusion
As a speaker and author, Ann prepares people to execute powerfully in ever-changing environments. From keynotes to executive retreats, Ann influences audiences with her experiences and her 25 years of leadership. She is the author of four books: Ambition on a Mission (2007), Moxie for Managers (2011), Why Mentoring Matters (2013), and The Joy of Mentoring (2015). They have become popular books for companies that are committed to creating strong leaders and strong cultures in this fiercely competitive marketplace.
As a former Silicon Valley corporate attorney and a current CEO, Ann knows people from many dynamics. Working alongside some of the best and brightest lawyers, entrepreneurs, VCs, and business owners, Ann incorporated companies, negotiated mergers, managed venture-backed financings, and held the hands of many anxious CEOs, and loves it.
Ann's Books: https://anntardy.com/books/
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Learn more about IMS and future sessions with thought leaders like Ann Tardy: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:13) Annâs background
(03:30) Origin story of Moxie for Managers
(05:38) All employees have a level of influence
(06:32) Human beings first, managers second
(07:25) Difference between leading and managing
(10:21) Tool: Managing expectation and expectation gaps
(16:30) Tip: Be a thought partner with your boss
(17:31) Tip: Give feedback often
(20:43) Tip: Being intentional and deliberate with feedback
(22:31) Tool: Becoming a better delegator
(25:42) Building trust and connection with colleagues
(29:36) Tip: Be more vulnerable with colleagues
(32:06) Tool: Utilize PechaKucha to build connection with others
(35:33) Experiment to become a better leader
(35:56) Conclusion
Patrick Donadio is an executive coach and author of "Communicating with IMPACT". He has coached two generations of leaders and their organizations to use his IMPACT process to communicate with clarity, lead more effectively, present with power, and improve results.
For the past 30 years, Patrick has empowered audiences nationally and internationally. He has trained thousands of people, in a vast array of industries, from Fortune 100 companies to associations and governmental organizations.
As an educator, he has taught communications at the University of Notre Dame, The Weatherhead School of Management, The Ohio State University, and The John Glenn College of Public Affairs. Patrick's expertise has been featured in the media including: NBC TV, TIME, Psychology Today, Smart Business, Money, The Huffington Post, Columbus CEO, and numerous industry journals.
Communicating with IMPACT Book: https://patrickdonadio.com/product/communicating-with-impact/
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Learn more about IMS and future sessions with thought leaders like Patrick Donadio: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) -https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:06) Patrickâs background
(02:30) Virtual communication difficulties
(03:20) Communication best practices
(05:43) Tool: Laser focused intention
(07:39) Message stage
(11:05) How to peak curiosity during communication
(12:20) Tool: Push vs pull language
(13:54) Effective call to actions with written and verbal communication
(15:41) Written and email communication
(16:26) Tip: Make a meaningful subject line
(17:24) Tip: Write concisely
(18:45) Activation stage
(21:12) Tip: Active listening
(27:15) Storytelling
(28:37) Clarification stage
(31:37) Transformation stage
(33:23) Tip: Dealing with a difficult issue or a person
(35:59) Key takeaways
(36:54) Conclusion
John Baldoni is an internationally-recognized keynote speaker and author of 16 books that have been translated into ten languages.
Thinkers 360 named John its No. 1 Thought Leader in Coaching in 2023 and a Top 10 Thought Leader for both Leadership and Management in 2022. Global Gurus ranks John a Top 15 global leadership expert, a list he has been on since 2007. In 2021, the International Federation of Learning and Development named John a World-Class Mentor and named him to its Hall of Fame. In 2018 Inc.com named John a Top 100 speaker and Trust Across America honored John with its Lifetime Achievement Award for Trust. In 2014 Inc.com listed John as a Top 50 leadership expert.
John is also a member of the renowned 100 Coaches, a group of executive coaches and thought leaders from the worlds of business, academia and social service. 100 Coaches was founded by Marshall Goldsmith.
John Baldoni's Books: https://www.amazon.com/stores/John-Baldoni/author/B001IXS1FO
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Learn more about IMS and future sessions with thought leaders like John Baldoni: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) -https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
Dr. Heidi Hanna is the Chief Energy Officer of Synergy Brain Fitness, a company providing brain-based health and performance programs to individuals and organizations, an instructor at Harvard Extension, and a Fellow and Advisory Board Member for the American Institute of Stress. She is a New York Times bestselling author who has written seven books, including The Sharp Solution, Stressaholic, Recharge and What's So Funny About Stress?
Dr. Heidi has been featured at many global conferences including the Fortune Magazine Most Powerful Women in Business Summit, ESPN Leadership Summit and the Million Dollar Round Table. Her clients have included Google, Starbucks, Microsoft, Principal Insurance, Morgan Stanley, Ameriprise, and WD40 as well as the PGA Tour, and the National Football League. Dr. Heidi is also a Certified Humor Professional with the Association for Applied and Therapeutic Humor although she won't admit she's funny.
Dr. Hanna's Books: https://heidihanna.com/stress-toolkit/
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Learn more about IMS and future sessions with thought leaders like Dr. Heidi Hanna: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(00:56) Heidiâs background
(03:42) Brain-body connection
(06:26) Aligning your heart and brain
(09:31) Behavior change happens gradually over time
(10:59) Dedicate time to recharge
(14:23) The power of the breath
(17:37) Mindfulness
(18:29) Engage your heart
(20:19) Tip: Write a purpose statement each morning
(23:32) Spend time in the present moment
(26:55) Minimize multitasking
(29:37) Tool: Diet and 3 P's of diet
(32:19) Importance of sleep
(35:27) Tip: Build community into your life
(39:40) Key takeaways
(40:56) Conclusion
Chester Elton is a #1 New York Times Bestselling Business Author, Organizational Culture, Employee Engagement and Leadership Expert.
One of today's most influential voices in workplace trends, Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values. In his provocative, inspiring, and always entertaining talks, Elton provides real solutions to leaders looking to build culture, drive innovation, and enhance wellness. Elton's work is supported by research with more than one million working adults, revealing the proven secrets behind high-performance cultures and teams.
He has been called the "Apostle of Appreciation" by Canada's Globe and Mail, "creative and refreshingâ" by the New York Times, and a "must read for modern managers" by CNN. Elton is co-author of the multiple award-winning bestselling leadership books including All In, The Carrot Principle, Leading with Gratitude and Anxiety at Work. His books have been translated in more than 30 languages and have sold more than 1.6 million copies worldwide. Elton is often quoted in publications such as the Wall Street Journal, Washington Post, Fast Company and the New York Times. He has appeared on NBCâs Today, CNN, ABC, MSNBC, National Public Radio and CBS's 60 Minutes.
Chester Elton's Books: https://www.amazon.com/Chester-Elton/e/B001H6WCT8/
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Learn more about IMS and future sessions with leaders like Chester Elton: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(00:53) Chesterâs journey to writing âAnxiety at Workâ
(04:04) Anxiety vs. stress
(06:06) Impact of anxiety on different generations
(07:38) Duck syndrome
(10:54) Stories about Chesterâs Dad
(13:27) Tools: Mastery and social support
(20:48) Tip: Lead through uncertainty
(23:05) Tip: Give constructive feedback
(25:17) Conclusion
Sydney Finkelstein is the Steven Roth Professor of Management at the Tuck School of Business at Dartmouth College. He holds degrees from Concordia University (Montreal), the London School of Economics and a Ph.D. from Columbia University.
Professor Finkelstein has published more than 25 books and 100 articles, including the bestsellers Why Smart Executives Fail and Superbosses: How Exceptional Leaders Master the Flow of Talent, which LinkedIn Chairman Reid Hoffman calls the "leadership guide for the Networked Age."
Dr. Finkelstein's Books: https://www.amazon.com/stores/Sydney-Finkelstein/author/B001H6QOEM
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Learn more about IMS and future sessions with thought leaders like Dr. Sydney Finkelstein: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:(00:00) Introduction(01:05) Superbosses background (02:43) Superbosses across different industries(06:23) 3 types of Superbosses(10:21) Superbosses are everywhere and arenât always in leadership positions(12:39) Tip: Advice to people early in their careers(15:01) Coaching, delegating, and vision(16:52) Tool: Habits of SuperBosses(21:28) Motivating employees(23:36) Galvanize employees around a vision(26:08) The why of your business and work(28:05) Leadership is not linear(29:37) What Superbosses look for in other people(32:55) Untapped talent pools(35:01) Conclusion
Don Brown dedicates his career to 'helping people with people' in leadership, sales, and customer service. He has written and co-authored several books including Bring Out the Best in Every Employee - How to Engage Your Whole Team by Making Every Leadership Moment Count.
Bilingual and experienced at the executive and line-level alike, you see the results of his work across dozens of industries, including brewing, automotive, airline, banking, and medical equipment. Don's speaking and coaching clients include Ford Motor Company, Anheuser-Busch, United Airlines, Harley-Davidson, Jaguar Cars, and Hilton Hotels.
He cherishes his start with Paul Hersey and Marshall Goldsmith and has authored books with each; What Got You Here Won't Get You There - in Sales! with Marshall, and Situational Service - Customer Care for the Practitioner with Dr. Hersey.
Don's Books: https://www.amazon.com/Bring-Out-Best-Every-Employee-ebook/dp/B009T7QOWS
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Learn more about IMS and future sessions with thought leaders like Don Brown: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:21) Donâs background
(02:22) Tool: The Leaderâs Protocol Model
(05:09) Tool: Autonomy
(06:44) Tool: Communication
(11:27) Tool: Feedback
(14:12) The number one leadership competency
(18:20) The law of 29
(20:40) Motivating and engaging employees
(25:45) Consequences
(27:18) Tool: Three basic needs that motivates others
(32:15) âSo What Now What âreflection model
(35:36) Key takeaway
(37:32) Conclusion
Dr. Jason Womack is an Instructor of Leadership Studies at a Military University and author of the best-selling books Get Momentum and Your Best Just Got Better. He teaches practical solutions to the everyday workflow that will free you up to focus on your bigger leadership goals and projects. He provides practical methods to maximize tools, systems, and processes to achieve quality work/life balance.
Dr. Womack's Books: https://www.amazon.com/stores/Jason-W.-Womack/author/B005N3257A?
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Learn more about IMS and future sessions with thought leaders like Dr. Jason Womack: https://ims-online.com/
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:02) Jasonâs career journey
(03:03) What Jason learned from David Allen
(06:45) Plan your work in 15 minute increments
(11:52) Staying focused
(16:19) Energy management
(20:16) Jasonâs preferred technology platforms
(25:58) Three questions to ask yourself at the end of a day
(29:03) Conclusion
Dr. Richard Osibanjo is a leading expert on transformational Leadership and senior team performance. He is an author, executive coach and speaker. His work centers on helping senior leaders energize their organizations with bold, transformational strategies that unlock human potential and new market growth. In addition to his role as Director of SPTD Transformation and Chief of Staff at Intel, he is a trusted advisor to executive leaders at Intel Corporation.
Dr. Osibanjo is also a Marshall Goldsmith Top 100 Coach and a Forbes Columnist on Leadership Strategy. He received his doctorate in Chemistry from the University of California, Davis.
Dr. Osibanjo's Books: https://www.richardosibanjo.com/shop
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Learn more about IMS and future sessions with experts like Dr. Richard Osibanjo: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:(00:00) Introduction
(01:05) Richardâs background
(02:02) Richardâs interest in leadership development
(03:11) Research on habits of memorable leaders
(06:27) John Maxwellâs quote
(08:07) Memorable leaders are more authentic
(11:42) Tips for leaders
(16:03) Smart leaders
(16:54) Optimism is not optional
(18:15) Organizational culture
(20:20) Key people that a leader needs
(23:58) Three things a leader need to do
(26:24) Leadership coach
(28:02) Goliath
(30:38) Minority voices
(33:24) Invest in the next generation of leaders
(35:00) Conclusion
Dr. Jeanne Porter King is an author, business leader, inspirational teacher and speaker, ministry leader, and board-certified coach. She brings her engaging style to audiences and draws on her faith and experiences in the marketplace to help her audiences connect to their purpose, authentic identity, and the power of leading from within.
Her latest book is titled Influence Starts with "I": A Woman's Guide to Unleashing the Power of Leading From Within and Effective Change Around You. Jeanne's mission is to move people and systems to higher levels of effectiveness. Jeanne is a seasoned organizational development consultant with more than 25 years of experience consulting, coaching and training in areas including leadership development, diversity and inclusion, and communication.
Dr. Jeanne Porter King's Books: https://www.drjeanneporterking.com/books/
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Learn more about IMS and future sessions with experts like Dr. Jeanne Porter King: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(00:41) Definition of influence
(02:24) Identify your leadership purpose
(05:10) Gender bias in leadership
(11:56) Tool: Becoming an authentic female leader
(14:25) Imposter syndrome
(15:43) Develop an influence mindset
(20:42) Confidence and competence
(21:41) Tool: Societal and cultural level boosters
(23:23) Tool: Organizational level confidence boosters
(24:56) Tool: Interpersonal level confidence boosters
(29:08) Tool: Personal level confidence boosters
(31:57) Daily opportunities to influence
(36:26) Call to action
(37:26) Conclusion
Dr. Michael Woodward is a Clinical Assistant Professor of Executive Coaching at New York University (NYU) where he leads the Master of Science program in Executive Coaching and Organizational Consulting. As a consultant and professional coach, Dr. Woody works with both private and corporate clients on building management and leadership capacity.
He is the author of the Amazon.com top selling job book The YOU Plan: A 5-step guide to Taking Charge of Your Career in the New Economy. Dr. Woody has also published award-winning research on teamwork titled Cooperation and Competition: The Effects of Team Entrainment and Reward Structure.
Dr. Woodward has appeared on TODAY Show, LIVE w/ Regis & Kelly, Fox & Friends, and CNN among many others. He has been quoted in the Wall Street Journal, Forbes, and Miami Herald as an expert on workplace issues. He has worked with management and executive level clients at such organizations as: Bacardi USA, SAP, Sugar Foods Corporation, and Department of Homeland Security. Prior to founding HCI in 2005, Dr. Woody served as a management and human resources consultant for PricewaterhouseCoopers Consulting (PwC).
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Learn more about IMS and future sessions with experts like Dr. Michael Woodward: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:10) Michaelâs background and career journey
(06:13) Coaching vs Mentoring vs Therapy
(08:57) Coaching for performance vs coaching for development
(11:55) Future of coaching industry
(15:57) Big âCâ vs small âcâ coaching
(19:27) Tips for active listening
(25:02) Types of questions to ask
(28:14) Asking deeper questions
(30:34) Tool: GROW model
(34:22) Recommended coaching certification programs
(35:24) Book recommendation
(36:34) Conclusion
Dr. Jennifer B. Kahnwiler is a bestselling author and one of the top global leadership speakers on introverts in the workplace. Her pioneering books, The Introverted Leader, Quiet Influence, The Genius of Opposites, and Creating Introvert-Friendly Workplaces have been translated into 18 languages. Jennifer helps organizations harness the power of introverts. She has partnered with leading organizations like Amazon, Merck, Kimberly Clark, NASA, Bosch, and the US Centers for Disease Control. Jennifer has delivered her signature presentations from Singapore to Spain.
Dr. Kahnwiler's Books: https://jenniferkahnweiler.com/best-introvert-book/
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Learn more about IMS and future sessions with experts like Dr. Jennifer Kahnwiler: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:14) Jenniferâs background
(03:30) Bias against introverts in an organization
(05:22) What is an introvert?
(07:56) Ambiverts
(09:48) Tool: 4Pâs model
(14:00) Myths around introversion
(17:13) Introvert-friendly workplace design
(20:59) Mingling with colleagues
(23:03) How to keep introverts engaged in Zoom meetings
(26:43) Tips for introvert leaders
(28:19) Communicating with people
(30:18) Tool: Introvert inclusion strategy
(35:31) Conclusion
Dr. Robert Bies is the Professor of Management and Founder of the Executive Masterâs in Leadership degree program at Georgetown University. He has worked with Fortune 500 companies, as well as governmental agencies and non-profit organizations, on issues of leadership and change. Drawing on his consulting experiences and research, he focuses on three core leadership skills (building trust, storytelling, delivering bad news) and strategies for applying them.
Through a combination of lecture, movie clips, and simple exercises, Robert Bies will provide practical tools and solutions for how to build trust, be an inspiring storyteller, and be able to effectively deliver bad news.
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Learn more about IMS and future sessions with experts like Paul McGee: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(01:15) Robertâs background
(03:40) Strategy: Enemies of trust and how to deal with them
(11:18) Storytellings impact on leadership
(16:43) Strategy: Delivering bad news
(21:25) Key takeaways
(22:34) Conclusion
Paul McGee is one of the UK's leading speakers on the subject of change, workplace relationships and motivation. His book SUMO (Shut Up, Move On) became an instant best seller and his book on Self Confidence reached number one on the business book chart and remained there for a further 24 weeks.
Building on his background in psychology, Paul's aim is to deliver a practical, relevant message that can make an immediate impact on people's professional and personal lives. His approach is considered both inspirational and humorous as he seeks to deliver a memorable experience that equips people with insights and ideas to increase their personal effectiveness and impact.
SUMO (Shut Up, Move On) Book: https://www.amazon.com/S-U-M-Shut-Move-Straight-Talking-Succeeding/dp/0857086227
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Learn more about IMS and future sessions with experts like Paul McGee: https://ims-online.com/programs
Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm
Relevant IMS Leadership and Management Articles https://blog.ims-online.com/
Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/
Chapters:
(00:00) Introduction
(02:16) Straight talking and communication
(03:27) Making your messages memorable
(07:29) People donât remember what you say, they remember how you make them feel
(10:10) Understanding audience needs
(13:49) Focusing on features rather than selling benefits
(16:30) Positive mindset
(18:45) Become an artist
(20:17) Tool: Incorporate stories in your communication
(24:28) Building a storytelling culture
(27:12) Communicate in a more visual, memorable way
(30:16) Key takeaways
(31:02) Conclusion
Jackson Nickerson has a long and distinguished career teaching, researching, consulting, administering, and entrepreneuring. Starting out as an assistant professor in 1996, he became the Frahm Family Professor of Organization and Strategy at Olin Business School, Washington University in St. Louis.
As the Associate Dean and Director of Brookings Executive Education from 2009 to 2017, he led many innovations including one of the first Executive Master of Science in Leadership degrees in the nation, doubled executive enrollment, and increased revenue by 75%. He was the first ever senior fellow at the Grameen Foundation. He is a Visiting Professor of Corporate Governance at Insper in Sao Paulo Brazil and a frequent collaborator with Center for Homeland Defense and Security at the Naval Post Graduate School.
He is the founder/co-founder of five companies. Of note is NFORMD, which produced a first-of-its-kind online sexual assault prevention program used by colleges and the U.S. Army. A consultant for scores of companies and government agencies, he advises on strategy development, inclusion and diversity, and processes to ensure that leaders solve the right problem the first time. Jackson is the chief social scientist for EPC Learning Labs LLC.
Jackson holds a Ph.D. in Business and Public Policy, an M.B.A., and an M.S. in Mechanical Engineering, all from the University of California, Berkeley, and a B.S. in Mechanical Engineering from Worcester Polytechnic Institute. Before entering academia, he was a control systems engineer with NASAâs Jet Propulsion Laboratory.
Dr. Jackson Nickerson's Wikipedia: https://en.wikipedia.org/wiki/Jackson_Nickerson
Dr. Jackson Nickerson's Books: https://www.amazon.com/Jackson-A-Nickerson/e/B003Y1L9X4/
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Learn more about IMS and future sessions with thought leaders like Dr. Jeanne Porter King: https://ims-online.com/
- IMS YouTube Channel (additional resources including video recordings of this episode and all previous episodes of the Good Leadership Podcast)
- Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges)
- Relevant leadership and management articles
- Connect on LinkedIn
Chapters:
(00:00) Introduction
(00:53) Dr. Nickersonâs background
(01:35) Why is problem solving hard?
(02:56) Teams often solve the wrong problem
(04:45) Common problems in leaders
(05:10) Tool: Strategies to stop bias
(07:10) Tool: Strategies to minimize confirmation bias effects
(08:59) Tool: Framing effect
(10:49) Thinking traps
(14:05) Enhancing critical strategic thinking
(18:21) Conclusion
Juliet Funt is the best selling author of A Minute to Think, which explains how to reclaim creativity, conquer busyness, and do great work.
She is also a speaker and consultant. She has advised companies such as Spotify, National Geographic, Vans, Costco, Pepsi, Nike, Sephora, and ESPN.
The Conformity Experiment: https://www.youtube.com/watch?v=TrTk6DsEJ2Q
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Learn more about IMS and future sessions with thought leaders like Julie Funt: https://ims-online.com/
- IMS YouTube Channel (additional resources including video recordings of this episode and all previous episodes of the Good Leadership Podcast)
- Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges)
- Relevant leadership and management articles
- Connect on LinkedIn
Chapters:
(00:00) Introduction
(01:06) Julietâs Background
(02:13) What is WhiteSpace?
(04:50) Insatiability at work
(07:02) Conformity dimension
(08:24) Tool: Empathy Gap
(12:13) Misery and money
(14:07) Tool: Taking strategic pauses from work
(17:52) Tool: Tuna, Krill, and reductive mindset
(21:09) WhiteSpace and guilt
(22:32) First Thief: Drive
(24:34) Simplification questions
(25:07) Second Thief: Excellence
(26:09) Third Thief: Information
(28:01) Fourth Thief: Activity
(29:17) Tool: Power Distance
(31:30) Conclusion
Dr. Jeanne Porter King is an author, business leader, inspirational teacher and speaker, ministry leader, and board-certified coach. She brings her engaging style to audiences and draws on her faith and experiences in the marketplace to help her audiences connect to their purpose, authentic identity, and the power of leading from within.
Her latest book is titled Influence Starts with "I": A Woman's Guide to Unleashing the Power of Leading From Within and Effective Change Around You. Jeanne's mission is to move people and systems to higher levels of effectiveness. Jeanne is a seasoned organizational development consultant with more than 25 years of experience consulting, coaching and training in areas including leadership development, diversity and inclusion, and communication.
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Learn more about IMS and future sessions with thought leaders like Dr. Jeanne Porter King: https://ims-online.com/
- IMS YouTube Channel (additional resources including video recordings of this episode and all previous episodes of the Good Leadership Podcast)
- Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges)
- Relevant leadership and management articles
- Connect on LinkedIn
Chapters:
(00:00) Introduction
(01:56) Inclusive leadership
(03:46) Jeanneâs background
(05:51) Inclusive organizations
(08:01) Reflexive thinking
(11:32) Tool: Blindspot - Implicit Association Test
(16:20) Stereotyping
(21:02) Tool: Recognize - Become aware of the assumptions
(22:49) Tool: Reflect - Slow down the automatic process
(24:58) Tool: Remedy - Implement strategies to foster unbiased decisions
(27:25) Key takeaways
(29:17) Conclusion
BJ Fogg, PhD, founded the Behavior Design Lab at Stanford University. In addition to his research, Fogg teaches industry innovators how human behavior really works. Based on 20 years of research and Foggâs experience coaching more than 40,000 people, his NYT best-selling book, Tiny Habits, cracks the code of habit formation and is full of proven ways to transform your life.
BJ Fogg's Books: https://www.amazon.com/s?i=stripbooks&rh=p_27%3ABJ+Fogg+PhD&s
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Learn more about IMS and future sessions with thought leaders like BJ Fogg: https://ims-online.com/
- IMS YouTube Channel (additional resources including video recordings of this episode and all previous episodes of the Good Leadership Podcast)
- Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges)
- Relevant leadership and management articles
- Connect on LinkedIn
Chapters:
(00:00) Introduction
(01:16) BJâs background
(02:22) Behavior design vs. habit design
(04:46) Tool: Behavior grid
(06:09) Information-action fallacy
(09:02) 3 main triggers in the behavior model
(09:56) Why is motivation the wrong place to start?
(11:56) Changing behavior over one time actions
(17:56) Group behavior change
(20:19) Destination group and journey group
(21:57) Behavior change influenced by others
(24:26) Persuasive technology
(25:41) Key takeaways
(26:51) Conclusion
With a natural ability to engage and empower others, Ty draws on his experience in the trenches to share real and tangible techniques about the principles of leadership that continue to create his success. He has been featured as one of the Top 40 Under 40 and is a young fresh voice providing interactive presentations that are engaging, dynamic and inspiring.
His clients include some of the most recognizable brands in the world such as: Coca-Cola, Subway, Wounded Warrior Project, Blue Cross Blue Shield and Remax. Ty has shared the stage with celebrities, Olympians and world-renowned thought leaders such as President Bush and President Clinton.
Tyâs best-selling books, The Power of Influence and The Power of Storytelling: The Art of Influential Communication, are used in graduate courses at multiple universities including MIT, as todayâs version of âHow to Win Friends and Influence People.â
Learn more about IMS and future sessions with thought leaders like Ty Bennett: https://ims-online.com/
- IMS YouTube Channel (additional resources including video recordings of this episode and all previous episodes of the Good Leadership Podcast)
- Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges)
- Relevant leadership and management articles
- Connect on LinkedIn
Chapters:
(00:00) Introduction
(01:39) Tyâs background and career journey
(06:06) What makes someone influential?
(10:28) Giving one hundred percent all the time
(13:48) Humility
(16:52) Outward mindset
(20:07) Being charismatic
(22:45) Be interested in others
(28:25) Building rapport
(31:16) Give compliments
(32:52) Platinum rule
(36:51) Key takeaways
(37:26) Conclusion
In this episode, we spoke with Robynne Sherrill, the Director of Talent Management at Sprouts Farmers Market. We chat about Robynne's work, her goals for leadership and development next year, and how Sprouts teams up with IMS to help develop their leaders. Â
- IMS YouTube Channel (additional resources including video recordings of this episode and all previous episodes of the Good Leadership Podcast)
- Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges)
- Relevant leadership and management articles
- Connect on LinkedIn
Learn more about how leaders leverage IMS: https://ims-online.com/
Chapters:
(00:00) Introduction
(00:57) Robynneâs background
(01:50) Helping Sproutâs leaders develop
(03:46) Internal offerings for leaders
(05:50) Key trends in L&D industry
(07:24) Leadership opportunities
(08:48) How IMS is helping Sprouts
(11:03) Key areas of focus
(12:10) Secret sauce of Sprouts
(13:09) Advice for new leaders
(14:13) Conclusion
Dr. Rick Brandon has consulted, trained, and presented at hundreds of companies worldwide for 30 years. He authored the Wall Street Journal bestseller on ethical corporate power politics, Survival of the Savvy, which was called "the preeminent book on the competencies of organizational and political savvy".Â
He is also the founder and president of the globally respected consulting firm, offering workshops on interpersonal and political savvy. His courses are taught worldwide in scores of Fortune 500 corporations as well as in many government agencies, healthcare organizations, and educational institutions.
Learn more about IMS and future sessions with thought leaders like Dr. Rick Brandon: https://ims-online.com/
Chapters:
(00:00) Introduction
(02:09) Rickâs backgroundÂ
(04:34) Political Savvy
(07:07) Unwritten rules
(11:05) Internal skills
(14:33) Advice to leaders to get honest feedback
(18:01) Recognition and appreciation
(21:44) Proactive strategies
(24:47) Sabotaging behind your back
(31:25) Sabotaging openly and directly
(38:03) Key takeaways
(38:40) Conclusion
Dr. Robert Bies is the Professor of Management and Founder of the Executive Masterâs in Leadership degree program at Georgetown University. He has worked with Fortune 500 companies, as well as governmental agencies and non-profit organizations, on issues of leadership and change. Drawing on his consulting experiences and research, he focuses on three core leadership skills (building trust, storytelling, delivering bad news) and strategies for applying them.Â
Through a combination of lecture, movie clips, and simple exercises, Robert Bies will provide practical tools and solutions for how to build trust, be an inspiring storyteller, and be able to effectively deliver bad news.
Learn more about IMS and future sessions with leaders like Robert Bies: https://ims-online.com/programs
Chapters:
(00:00) Introduction
(00:58) Robertâs background
(01:59) Miracle story
(05:31) Apollo 13 story
(09:55) Invictus story
(14:10) The Devil Wears Prada story
(18:00) Rocky story
(21:29) Movie recommendations for leaders
(23:09) Conclusion
Chester Elton is a #1 New York Times Bestselling Business Author, Organizational Culture, Employee Engagement and Leadership Expert.
One of today's most influential voices in workplace trends, Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values. In his provocative, inspiring, and always entertaining talks, Elton provides real solutions to leaders looking to build culture, drive innovation, and enhance wellness. Elton's work is supported by research with more than one million working adults, revealing the proven secrets behind high-performance cultures and teams.
He has been called the "Apostle of Appreciation" by Canada's Globe and Mail, "creative and refreshingâ" by the New York Times, and a "must read for modern managers" by CNN. Elton is co-author of the multiple award-winning bestselling leadership books including All In, The Carrot Principle, Leading with Gratitude and Anxiety at Work. His books have been translated in more than 30 languages and have sold more than 1.6 million copies worldwide. Elton is often quoted in publications such as the Wall Street Journal, Washington Post, Fast Company and the New York Times. He has appeared on NBCâs Today, CNN, ABC, MSNBC, National Public Radio and CBS's 60 Minutes.
Chester Elton's Books: https://www.amazon.com/Chester-Elton/e/B001H6WCT8/
Learn more about IMS and future sessions with leaders like Chester Elton: https://ims-online.com/programs
Chapters:
(00:00) Introduction
(01:39) Chesterâs background
(04:02) Carrot culture and employee engagement
(07:32) Gratitude after the pandemic
(10:20) Recognition and appreciation
(12:10) Effective ways to give gratitude
(16:08) Building gratitude daily
(19:12) Balancing accountability and being grateful
(21:43) Texas Roadhouse story
(26:54) Key takeaways
(29:00) Conclusion
Vijay Govindarajan, known as VG, is widely regarded as one of the world's leading experts on strategy and innovation. VG was the first Professor in Residence and Chief Innovation Consultant at General Electric. He worked with GE's CEO Jeff Immelt to write "How GE is Disrupting Itself", the Harvard Business Review (HBR) article that pioneered the concept of reverse innovation-any innovation that is adopted first in the developing world. HBR picked reverse innovation as one of the Great Moments in Management in the Last Century. In the latest Thinkers50 Rankings, he was ranked the #1 Indian Management Thinker.
He is also a NYT and WSJ Best Selling author, is the Coxe Distinguished Professor at Dartmouth College's Tuck School of Business and the Marvin Bower Fellow at Harvard Business School.
Dr. Govindarajan is one of the rare faculty who has published more than ten articles in the top academic journals (Academy of Management Journal, Academy of Management Review, Strategic Management Journal) and more than ten articles in prestigious practitioner journals including several best-selling HBR articles. He received the McKinsey Award for the best article in HBR. He published the New York Times and Wall Street Journal Best Seller, Reverse Innovation.
VG has worked with CEOs and top management teams in more than 25% of the Fortune 500 firms to deepen and integrate their thinking about strategy. His clients include: Boeing, Coca-Cola, Colgate, Deere, FedEx, GE, Hewlett-Packard, IBM, J.P. Morgan Chase, J&J, New York Times, P&G, Sony, and Wal-Mart. Much in demand on the lecture circuit, he has been a keynote speaker in the BusinessWeek CEO Forum, HSM World Business Forum, TED and World Economic Forum at Davos.
Vijay Govindarajan's Books: https://www.amazon.com/Vijay-Govindarajan/e/B001HMOWKO
Learn more about IMS and future sessions with leaders like Vijay Govindarajan: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:25 Vijayâs background
06:03 Innovation vs creativity
07:24 Box 1: Managing the present core business at peak efficiency and profitability
08:40 Box 2: Traps of the past
11:12 Three traps
13:49 Box 3: Creating the future
21:25 Balancing the three boxes
23:18 Focus on the horse you can control
28:57 The future is now
31:18 Key takeaway
32:31 Conclusion
Dr. Julia Sloan, author of the definitive book, Learning to Think Strategically, (Best Business Book of the Year, Financial Times), is widely recognized for her pioneering work on the application of complex cognitive theory to everyday global strategic thinking practice.
Her work draws upon more than two decades of her own corporate experience in Asia, Africa, Middle East, Europe and North America. Julia teaches at Columbia University and has lectured at some of the premier academic institutions including: MIT, Harvard University, and Princeton University.
Learning to Think Strategically Book: https://www.amazon.com/Learning-Think-Strategically-Julia-Sloan/dp/0367141469
Learn more about IMS and future sessions with leaders like Julia Sloan: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:15 Juliaâs background
03:42 Strategic thinking
04:32 Strategic thinking vs strategic planning
08:03 Seven year study on executives
10:48 Preparation stage
13:14 Experience stage
19:20 Re-evaluation stage
22:20 Having an imagination
23:06 Having a broad perspective
25:33 Ability to juggle
27:34 Dealing with things you have no control over
30:15 Strong desire to win
31:38 Key takeaway
33:20 Conclusion
Sally Helgesen, cited in Forbes as the worldâs premier expert on womenâs leadership, is an internationally best-selling author, speaker and leadership coach. She has been named by Thinkerâs 50 as one of the worldâs top 20 coaches and ranked number 6 among the worldâs thought leaders by Global Gurus.
Sallyâs most recent book, How Women Rise, co-authored with legendary executive coach Marshall Goldsmith, examines the behaviors most likely to get in the way of successful women. It became the top-seller in its field within a week of publication and rights have been sold in 18 languages.
Previous books include The Female Advantage: Womenâs Ways of Leadership, hailed as the classic in its field and continuously in print since 1990, and The Female Vision: Womenâs Real Power at Work, which explores how womenâs strategic insights can strengthen their careers. The Web of Inclusion: A New Architecture for Building Great Organizations, was cited in The Wall Street Journal as one of the best books on leadership of all time and is credited with bringing the language of inclusion into business.
How Women Rise: https://www.amazon.com/Women-Marshall-Goldsmith-author-Helgesen/dp/0316418226
Sally's Books: https://www.amazon.com/Sally-Helgesen/e/B003B09UES
Learn more about IMS and future sessions: https://ims-online.com/programs
Chapters:
Dr. Ellen Burts-Cooper has been featured in Time Magazine, Black Voices, Smart Business Magazine, Bloomberg BusinessWeek, and Crainâs Cleveland Business. Ellen works across numerous industries, including manufacturing, healthcare, financial services, governmental agencies, not-for-profit, and small businesses. She is also on faculty at Case Western Reserve University in the Weatherhead Executive Education Program.
Dr. Burts-Cooper is the author of the best-selling books âaMAZEing Organizational Teams: Navigating 7 Critical Attributes for Cohesion, Productivity and Resilienceâ and âCanine Instinct: A Guide to Survival and Advancement in Corporate America.â
Learn more about IMS and future sessions with thought leaders like Dr. Ellen Burts-Cooper: https://ims-online.com/
Chapters:
00:00 Introduction
01:09 Ellenâs career journey
02:18 The difference between managing and leading
04:53 Tools for accountability
08:56 Hiring and firing
10:38 Accountability is a gift
12:31 Delegation for new leaders
14:59 Tiered approach to delegation
18:44 Motivating your staff
21:40 Appreciating and recognizing your team
23:15 Accepting positive feedback
24:44 Ellenâs reading recommendation
25:39 Conclusion
Peter Barron Stark is known as one of America's most dynamic negotiation speakers and authors. His consulting firm, Peter Barron Stark Companies, has attracted clients such as the Boston Red Sox, Electronic Arts, Coca-Cola, Jack-in-the-Box, Hewlett Packard, Phoenix Suns, Los Angeles Dodgers, Kaiser Permanente, Rady Children's Hospital San Diego, Sempra Energy, SONY, and Wells Fargo Bank.
He has been published worldwide in over 500 articles and has written ten books including, The Only Negotiating Guide You'll Ever Need. Peter's expertise has been featured by American Executive, Investor's Business Daily, The New York Times, CNN, Bloomberg, Inc.com and USA Today.
Peter's Books: https://peterstark.com/resources/resources-shop/
Learn more about IMS and future sessions with experts like Peter Stark: https://ims-online.com/programs
Chapters:
Dr. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI. He joined the tenured faculty at Bryant after serving for six years on the faculty at Harvard Business School. He has also has been a Visiting Associate Professor of Management at New York University's Stern School of Business.
His research focuses on decision making, teamwork, and leadership. He has published three books, the latest of which is titled Unlocking Creativity (Wiley, 2019), Why Great Leaders Don't Take Yes For An Answer (2nd edition published in 2013), and Know What You Donât Know (published in 2009). He also has developed three Great Courses lecture series, the best-selling Everest Leadership and Team Simulation, and the award-winning Columbiaâs Final Mission multi-media case study about the 2003 space shuttle accident.
Dr. Roberto has taught in the leadership development programs and consulted at a number of firms including Mars, Deloitte, Google, Target, Apple, FedEx, Disney, Morgan Stanley, IBM, Wal-Mart, Amica, and Textron. Heâs also presented at numerous government organizations including the FBI, NASA, Joint Special Operations Command, the Air War College, and West Point.
He received an A.B. with honors from Harvard College in 1991. He earned an M.B.A. from Harvard Business School in 1995, graduating as a George F. Baker Scholar. He also received his doctorate from Harvard Business School in 2000.
Learn more about IMS and future sessions with thought leaders like Dr. Michael Roberto: https://ims-online.com/
Chapters:
00:00 Introduction
01:29 Failures
03:36 Strategic Decision Making
06:00 Three levels of decision making
06:54 Story of Alan Mulally
11:04 Decision quality and Implementation effectiveness
14:50 Consensus
16:38 Dialectical Inquiry and Devil's Advocacy
18:40 Different perspectives
20:02 Open atmosphere with transparency and lack of judgment
21:48 Dissenting view
24:28 Deciding how to decide
26:43 JFKâs Bay of pigs fiasco invasion and Cuban missile crisis
30:11 Compare and Contrast Bay of Pigs fiasco invasion and Cuban Missile Crisis
35:48 Key takeaway
37:53 Conclusion
Jackson Nickerson has a long and distinguished career teaching, researching, consulting, administering, and entrepreneuring. Starting out as an assistant professor in 1996, he became the Frahm Family Professor of Organization and Strategy at Olin Business School, Washington University in St. Louis.
As the Associate Dean and Director of Brookings Executive Education from 2009 to 2017, he led many innovations including one of the first Executive Master of Science in Leadership degrees in the nation, doubled executive enrollment, and increased revenue by 75%. He was the first ever senior fellow at the Grameen Foundation. He is a Visiting Professor of Corporate Governance at Insper in Sao Paulo Brazil and a frequent collaborator with Center for Homeland Defense and Security at the Naval Post Graduate School.
He is the founder/co-founder of five companies. Of note is NFORMD, which produced a first-of-its-kind online sexual assault prevention program used by colleges and the U.S. Army. A consultant for scores of companies and government agencies, he advises on strategy development, inclusion and diversity, and processes to ensure that leaders solve the right problem the first time. Jackson is the chief social scientist for EPC Learning Labs LLC.
Jackson holds a Ph.D. in Business and Public Policy, an M.B.A., and an M.S. in Mechanical Engineering, all from the University of California, Berkeley, and a B.S. in Mechanical Engineering from Worcester Polytechnic Institute. Before entering academia, he was a control systems engineer with NASAâs Jet Propulsion Laboratory.
Dr. Jackson Nickerson's Wikipedia: https://en.wikipedia.org/wiki/Jackson_Nickerson
Dr. Jackson Nickerson's Books: https://www.amazon.com/Jackson-A-Nickerson/e/B003Y1L9X4/
Learn more about IMS and future sessions with experts like Dr. Jackson Nickerson: https://ims-online.com/programs
Chapters:
00:00 Introduction
00:44 Jacksonâs background
01:57 Failure is the norm
02:52 Leading change from top
04:14 Leading change from bottom
05:41 Change model thatâs easy to implement
07:16 Categorizing stakeholders
08:55 Super ordinance
11:21 Be in
13:24 Buy in
15:34 Complementors or blockers
16:47 How to differentiate complementors/blockers from other groups?
18:37 DEAF
20:18 Strategies to help people that are resistant to change
23:07 Conclusion
Dr. Debbye Turner Bell is a veterinarian, author, journalist, corporate trainer, minister, motivational speaker, wife, and mother. In August 2021, she also added bestselling author with the book, âCourageous Faith: A Lifelong Pursuit of Faith Over Fear.â
Turner Bell enjoyed a long career in broadcast journalism. She served as the lead U.S. news anchor for Arise News, a global cable news network from 2013 to 2016. She hosted a daily evening news broadcast called âArise Americaâ. Currently, she can be seen as an expert contributor to the show DOGS 101 on Animal Planet. For 11 years, Turner Bell was a staff correspondent for CBS News starting in 2001.
Since being crowned Miss America in 1990, Turner Bell has spoken to millions of students at countless schools, youth organizations and college campuses. She has addressed audiences in the corporate, academic, and community service arenas. Her topics include personal excellence, determination, goal setting and the importance of a solid education. Turner Bellâs beliefs reflect her own life-lessons â it took seven years and eleven tries in two states before she was crowned Miss America.
Learn more about IMS and future sessions with experts like Dr. Debbye Turner Bell: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:34 Debbyeâs background and life story
04:47 Key factors for Debbyeâs success
08:04 Building rapport is the key to powerful communication
11:05 Matching body language
14:36 Nonverbal communication
17:29 Contradictory nonverbal cues
19:21 Keep your audience in mind
20:27 Be a strong listener
21:48 Active listening
26:20 Backtrack, Clarify, and Summarize
28:11 Empathetic listening
29:52 Storytelling
35:05 Structuring stories
41:06 Giving feedback
43:44 Key insights
46:02 Conclusion
Ryan Caldarone attended Johnson & Wales University and was hired by Amica Mutual Insurance Company in 2009. Ryan has been with Amica for 13 years and is now the Director of Talent Development.Â
His achieved designations include SHRM-CP, Associate in Claims (AIC), Associate in General Insurance (AINS), Associate in Management (AIM), Associate in Personal Insurance (API).
Learn more about how leaders leverage IMS: https://ims-online.com/
Chapters:
00:00 Introduction
01:21 Ryanâs background
03:09 Biggest challenge in the learning and development industry
04:59 Promote from within frameworkÂ
07:05 Learning culture at Amica
08:54 Strategies to build a leadership pipeline
10:58 Impact of IMS sessions on leaders
13:09 Amicaâs uniqueness
15:09 How IMS has helped Amica
16:44 Helping leaders grow
18:57 Conclusion
Linda Galindo is a former radio news personality, turned author, educator, and keynote speaker on the topic of personal and organizational accountability. Her management consulting firm specializes in accountability education to a wide variety of organizations and industries including healthcare, government, financial services, and non-profits. She is an expert in the field of leadership and accountability.
Learn more about IMS and future sessions with experts like Linda Galindo: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:14 Lindaâs career storyÂ
04:44 Accountability and traits of accountable people
09:31 The 85% Solution
17:43 Personal Accountability
22:58 Lindaâs response to people who donât hold themselves personally accountable
27:46 Making leaders self aware and responsible
38:49 Rescue, Fix, and Save
43:00 Five signs for lack of accountability in an organization
44:45 Conclusion
Rebecca coaches C-level executives and other senior leaders across the globe. In addition to several venture-backed start-ups, her clients span multiple sectors, including technology, venture capital, private equity, financial services, law, consulting, consumer products, media, healthcare, biotech, education, and philanthropy. Â Â
She is a regular contributor to Harvard Business Review and Forbes.com and is frequently quoted in the press on career and leadership issues.
Learn more about IMS and future sessions with experts like Rebecca Zucker: https://ims-online.com/programs
Chapters:
0:00 Introduction
1:36 Rebeccaâs career journey
03:54 Distraction and burnout in the workplace
07:17 Internal factors for overwhelm
10:40 Steps to feel less overwhelmed
14:41 Tips for self-critical perfectionistsÂ
17:41 How to say âNoâ
19:06 Moment Strategy
22:57 How to know if you are pushing yourself too hard
28:12 Work-life balance
30:33 Key takeaway
30:47 Conclusion
Dorie Clark has been named one of the Top 50 business thinkers in the world by Thinkers50, and was honored as the #1 Communication Coach in the world.
She teaches executive education for Duke University's Fuqua School of Business and Columbia Business School.Â
Clark is also the NYT best-selling author of The Long Game, Entrepreneurial You, Reinventing You, and Stand Out.
Dorie Clarkâs Books and Website: https://dorieclark.com/books/
Learn more about IMS and future sessions: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:12 Dorieâs background
03:52 Reinventing You
06:01 Tools for self reflectionÂ
08:23 Examine your online presence
10:18 Should you go back to school?
12:46 How do I stand out?
15:45 Outsider's perspective
19:44 How to monetize your expertise
24:51 The Long Game
26:31 Dorieâs business and publication journey
27:36 Strategic patience
32:12 Being busy isnât a mark of status: it's a mark of servitude
35:47 Deception phase of exponential growth
39:15 Key habits to long-term thinking
41:26 Dorieâs advice to her younger self
42:48 Conclusion
Suresh Radhakrishnan is an HR strategic partner with Metropolitan Water District in Los Angeles. He has been with MWD for nearly 25 years in various capacities in its Organizational and Training departments along with being a senior adjunct faculty member with the University of Laverne in the College of Business.
Learn more about how leaders leverage IMS: https://ims-online.com/
Chapters:
00:00 Introduction
01:11 Sureshâs career journey
02:57 Â Key challenges in L&D industry
05:55 Strategies to build a leadership pipeline
12:51 How Metropolitan Water has worked with IMS
16:45 Impact of IMS sessions
19:20 Conclusion
Dr. Beverly Kaye is recognized internationally as a professional dedicated to helping individuals, managers and organizations understand the practical âhow-toâ principles of employee development, engagement, and retention. Her books and learning materials have stood the test of time. Her groundbreaking career development, engagement, and mentoring programs have been implemented by such leading corporations as American Express, DaimlerChrysler, Hartford Life, Macy's, Marriott International, Microsoft, Sprint, Starbucks, and Xerox.
Bev has spent years researching corporate strategies for developing, engaging, and retaining knowledge workers.
Her book, Love 'Em or Lose 'Em: Getting Good People to Stay, (Berrett-Koehler, 3d Ed. 2005) co-authored with Sharon Jordan-Evans, has sold nearly a half-million copies in 20 languages and has reached Wall Street Journal and Amazon bestseller status.
Learning Journeys (Davies-Black, 2001), edited by Dr. Kaye, is a collection of essays from top management experts.
Love It, Don't Leave It: 26 Ways to Get What You Want at Work (Berrett-Koehler, 2003), also a WSJ bestseller, is designed to put job satisfaction in the hands of the employee.
In the early '80s, Dr. Kaye first published her now-classic book, Up is NOT the Only Way (revised, Davies-Black, 1997), which foresaw the effects of leaner and flatter organizations on individual careers.
Learn more about IMS and future sessions with thought leaders like Beverly Kaye: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:11 Post COVID sufferings
04:01 Unavoidable truths about the great employee resignation
05:34 Returning with burning
11:03 Returning with churning
15:51 Stay interview
17:41 Match a churner with a burner
18:57 Returning with yearning
25:55 ABC framework for feedback
35:25 Career development is like rock climbing
39:26 Reminder to Beverlyâs younger self
40:27 Conclusion
Dr. Andrew Shatté is the founder and President of Phoenix Life Academy. He is a fellow with the Brookings Institution where he facilitates programs for high-level audiences from the Department of Defense, Homeland Security, the IRS, NASA, the CIA, and all branches of the military.
He served as adjunct Assistant Professor of Psychology at the University of Pennsylvania
Dr. Shatté has devoted his career to understanding the psychological aspects of motivation, leadership, and resilience and to developing programs to optimize human performance in a wide array of arenas - the workplace, in health, in academics, and in sport
Dr. Shatté is co-author of meQuilibrium and The Resilience Factor.
meQuilibrium: https://www.amazon.com/meQuilibrium-Days-Cooler-Calmer-Happier/dp/0804138494
The Resilience Factor: https://www.amazon.com/Resilience-Factor-Finding-Strength-Overcoming/dp/0767911911
Learn more about IMS and future sessions with thought leaders like Dr. Andrew Shatté: https://ims-online.com/programs
Chapters:00:00 Introduction
01:22 Andrewâs background
02:55 Seven factors of resilience
04:22 Model of stoicism
05:23 ABCs of emotion regulation
05:42 Adversity
07:06 Beliefs
08:29 Causal
09:50 Know your explanatory style
14:16 What next beliefs
16:10 Why or whatâs next beliefs or both
17:31 Consequences
22:05 Iceberg beliefs
28:03 Thinking traps
30:30 Seven traps
32:32 Identifying beliefs and traps
35:37 Conclusion
Dr. Tim Ursiny has been a speaker and certified business coach since 1997, specializing in mental, emotional and behavioral change. His areas of expertise include personal transformation, the psychology of succession and building proactive mindsets and habits. He has extensive experience in the Financial Services industry.
On the topics of coaching, conflict resolution, and confidence in the workplace. His book, The Cowardâs Guide to Conflict is in its fourth printing and has been translated into six foreign languages.
The Cowardâs Guide to Conflict: https://www.amazon.com/Cowards-Guide-Conflict-Empowering-Solutions/dp/1402200552
Learn more about IMS and future sessions with thought leaders like Dr. Tim Ursiny: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:05 Timâs journey to âThe Cowardâs Guide to Conflictâ
03:52 Strategies for people who fear conflict?
06:54 Four quadrants in a conflict
12:01 Dipper vs Diver
13:58 First step of dipper approach
15:13 Tip to get out of your comfort zone
17:41 Top 10 fears that contribute to conflict
19:21 5 different ways of listening
23:01 Truth Talk
29:58 4 modalities to avoid during conflict
33:41 Pacifying conflicts in organizations
35:45 100 + 1%
41:17 Insignificant details
43:56 How to deal with people who love conflict
46:41 Advice to Timâs younger self
48:06 Conclusion
Dr. Ellen Burts-Cooper has been featured in Time Magazine, Black Voices, Smart Business Magazine, Bloomberg BusinessWeek, and Crainâs Cleveland Business. Ellen works across numerous industries, including manufacturing, healthcare, financial services, governmental agencies, not-for-profit, and small businesses. She is also on faculty at Case Western Reserve University in the Weatherhead Executive Education Program.
Dr. Burts-Cooper is the author of the best-selling books âaMAZEing Organizational Teams: Navigating 7 Critical Attributes for Cohesion, Productivity and Resilienceâ and âCanine Instinct: A Guide to Survival and Advancement in Corporate America.â
Learn more about IMS and future sessions with thought leaders like Dr. Ellen Burts-Cooper: https://ims-online.com/programs
Chapters:
0:00 Introduction
01:26 Background
02:41 Start with trust
03:26 How does trust erode?
06:27 Trust in the virtual world
07:53 Decision making in a virtual environment
08:58 Leadership starts with intent
10:03 Intent translates to behavior
11:07 Self awareness and self-regulation
11:48 Blindspots
13:48 Two important traits
16:17 Everyoneâs just lonely
18:15 Team stands for togetherness
20:07 Key takeaway
21:05 Conclusion
Maura Thomas is an award-winning international speaker on individual and corporate productivity and work-life balance, and the most widely-cited authority on attention management. She is a TEDx Speaker, founder of Regain Your Time, author of six books, and was named a Top Leadership Speaker by Inc.
Maura is also contributing expert to major business outlets including as a columnist for both Forbes and Harvard Business Review. Learn more about IMS and future sessions with thought leaders like Maura Thomas: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:01 Productivity
02:50 Time Management
04:37 Prioritizing
06:33 Choosing our metrics
07:45 Attention Management
10:00 Mauraâs definition of Attention Management
11:24 Four Quadrants of Attention Management
13:30 Daydreaming
15:10 Flow
17:22 Conditions for flow
18:49 Multitasking
21:52 Brain Priming
24:02 Mindfulness and Focus
29:23 Workflow Management System
31:40 Busyness and Productivity
34:50 Key Takeaways
37:32 Conclusion
Paul McGee is one of the UK's leading speakers on the subject of change, workplace relationships and motivation. His book SUMO (Shut Up, Move On) became an instant best seller and his book on Self Confidence reached number one on the business book chart and remained there for a further 24 weeks.
Building on his background in psychology, Paul's aim is to deliver a practical, relevant message that can make an immediate impact on people's professional and personal lives. His approach is considered both inspirational and humorous as he seeks to deliver a memorable experience that equips people with insights and ideas to increase their personal effectiveness and impact.
Learn more about IMS and future sessions with thought leaders like Paul McGee: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:31 How to have a great life
04:02 Everything is a miracle!
08:32 Learn from the past, plan for the future, live for today
10:51 Alfred Nobelâs story
15:16 Make peace with paradox
19:33 Self-care is not selfish
22:04 People are prisoners of their past
25:23 Forgive yourself and others
29:09 Comparing ourselves to others
33:29 Learn from other peopleâs success
36:07 7 Câs: Model to Thrive
39:57 Humility
42:05 Conclusion
Margaret Morford has worked as an attorney, specializing in employment law and has been the Vice President of Human Resources for three large companies. She is often quoted as a business expert in newspapers and magazines across the country, including Wall Street Journal, New York Times, Chicago Tribune and USA Today.
She is also the author of two best-selling business books, "Management Courage - Having the Heart of a Lion" and "The Hidden Language of Business - Workplace Politics, Power & Influence."
Learn more about IMS and future sessions with thought leaders like Margaret Morford: https://ims-online.com/
Chapters:
0:00 Introduction
1:51 Workplace politics
4:20 Workplace politics in a hybrid setup
5:26 Strategy to build relationships in hybrid setup
7:32 Stress and burnout at work
12:23 Power signals
18:30 Organizational barrier to overcome negativity
22:11 Identifying power brokers
24:49 How to be perceived by peers for promotion
29:13 Honest feedback
31:41 First step to apply in the critical leadership
32:48 Conclusion
Ann Herrmann-Nehdi is a thought leader and frequent keynote speaker about leadership and cognitive diversity in today's changing environment.
Ann is Chief Thought Leader and Chairwoman of Herrmann International which publishes the Herrmann Brain Dominance Instrument Âź (HBDIÂź) based on over 40 years of research on thinking and the brain. The research has been featured in the New York Times, Scientific American and the Harvard Business Review and is used by 9 out of 10 of Fortune 200 companies.
Ann is the author of the Whole Brain Business Book and has reached over half a million people through her two engaging and popular TEdX talks.
Learn more about IMS and future sessions with thought leaders like Ann Herrmann-Nehdi: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:15 How thinking impact leader effectiveness
02:27 Annâs Psychometric Assessment
05:59 Thinking preferences
08:26 Natural preferences vs. Competencies
11:22 Four quadrants of the brain
16:54 Preferred thinking styles when youâre under pressure
20:53 Remote hybrid environment
22:53 Balanced preferences
27:26 Cognitive Diversity and Whole Brain Teams
31:34 Key Takeaways
33:44 Conclusion
Colonel (Retired) Sean Hannah, Ph.D. who is A renowned leadership expert, has personal leadership experience in multiple combat and contingency operations
Dr. Hannah has published over 70 publications, is the Editor in Chief for the Journal of Leadership and Organizational Studies, and serves on the editorial board of three other top academic journals while being a Professorship of Management at the Wake Forest University School of Business.
Sean Hannah also recently ranked among the top 1% of the most impactful researchers in the most recent study of research scientists across the world.
Learn more about IMS and future sessions with thought leaders like Dr. Sean Hannah: https://ims-online.com/
Chapters:
00:00 Introduction
01:04 Seanâs Military and Business background
02:36 Best practices of military leadership in business leadership
07:28 Red Teaming
13:01 Are leaders made or born
18:08 Developmental readinessÂ
20:48 Mindset
22:35 Nelson Mandelaâs leadershipÂ
27:48 Seanâs leadership development
33:18 Increasing your value in the leadership areas
35:57 Seanâs personal story on leadership development
41:46 Conclusion
Dr. Iris Firstenberg is an Adjunct Professor of Psychology, UCLA and Adjunct Professor of Management at UCLA Anderson. She specializes in strategies for creative problem solving and innovative thinking.
Her latest book, Extraordinary Outcomes: Shaping an Otherwise Unpredictable Future (John Wiley & Sons, 2014), provides a practical framework to help organizations navigate in a world of uncertainty.
Learn more about IMS and future sessions with thought leaders like Dr. Iris Firstenberg: https://ims-online.com/programs
Chapters:
00:00 Introduction
02:14 Creating standards
04:22 Ritz Carlton culture story
07:02 Priming
11:25 Priming yourself
12:49 Physiology of smiling
14:37 Impact of hero stories and failure stories
17:08 Progress principle
19:58 Why are people disengaged?
21:23 Two approaches to problem solving
22:47 Positive Deviance
26:09 Business example of Positive Deviance
27:52 Neuroscience behind how turning behaviors into habits
32:01 Creating habits
33:31 How to bring the future to the present
36:03 Powerful leadership tool
40:20 Key takeaway
41:11 Conclusion
Dr. Graeme Codrington is an internationally recognized futurist, specializing in the future of work. He helps organizations understand the forces that will shape our lives in the next ten years, and how we can respond in order to confidently stay ahead of change. For the past two decades Graeme has worked with some of the worldâs most recognized brands, traveling to over 80 countries in total, and speaking to around 100,000 people every year. He is the author of 5 best-selling books, and on faculty at 5 top global business schools. Â
Learn more about IMS and future sessions with thought leaders like Dr. Graeme Codrington: https://ims-online.com/
Chapters:
0:00 Introduction
01:45 How to stay ahead of the curve?
04:41 The right mindset
09:22 Mindset shift
18:26 Passing fad vs inflection point
24:44 Adaptive leadership
29:03 Key takeaway
31:43 Conclusion
Jeff Haden is a contributing editor for Inc. Magazine, articles read by approximately 3 million people per month. Speaker, ghostwriter, LinkedIn Influencer, author of the NYT bestselling The Motivation Myth: How High Achievers Really Set Themselves Up to Win. Prior to changing careers I worked in manufacturing for 20 years; worked my way up from entry-level shop floor to running a 1,000 employee manufacturing plant. Â
Learn more about IMS and future sessions with thought leaders like Jeff Haden: https://ims-online.com/programs
Chapters:
00:00 Introduction
00:51 Mark Cuban story
06:02 Hugh Jackman story
10:11 Rushâs Neil Peart story
14:59 Guns Nâs Rosesâs Duff Mckagan story
20:13 Pressure is a privilege
22:17 Daniel Ricciardo story
25:03 Tom Brady story
26:13 Metallicaâs Kirk Hammett story
28:52 Richard Branson story
32:23 Draymond Green story
34:22 Key Takeaway
36:55 Conclusion
Dr. John Austin is the P.D. Merrill Endowed Chair of Business. Prior to joining University of New England, Dr. Austin was a professor in the School of Leadership Studies at Fielding Graduate University. He has also worked as a Principal at Decision Strategies International and as a Management Professor at Penn State.
Dr. Austin's research has been published in leading management and applied psychology journals such as Journal of Applied Behavioral Science, Journal of Applied Psychology, and Organization Science as well as practice-oriented publications including HR Magazine, Fast Company, and The OD Practitioner.
Learn more about IMS and future sessions with thought leaders like Dr. John Austin: https://ims-online.com/programs
Chapters:
00:00 Introduction
00:56 Definition of Unquestioned Brilliance
03:52 College sports example
07:54 Frames
09:47 Frame breaking and frame triggering
10:25 Eureka and the hardest part of the innovation process
14:15 Shifting the frame of thinking
16:00 Overconfidence
19:13 Learning and studying
20:15 Overconfidence traps
21:37 Social vs. cognitive overconfidence
22:41 We forget what we used to not know
24:16 Ten techniques to overcome Unquestioned Brilliance
27:14 Uncertainty vectoring
29:59 Backward forward flip
33:00 Stakeholder analysis
33:39 Tension tracking
35:53 Overcoming this fundamental leadership trap
36:51 Conclusion
Carole Cowperthwaite-O'Hagan has a passion for creating breakthrough strategies for her clients. Her special focus has been coaching skills, women's success, and work/life balance. She is especially gifted in the areas of persuasion, integrating work and life, and coaching skills in the workplace.
Carole is the co-author of Tough Time Tactics and The Coaching Conversation.
Learn more about IMS and future sessions with thought leaders like Carole Cowperthwaite-O'Hagan: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:00 Definition of Coaching
02:04 Phase 1- Gathering info
03:02 Phase 2- Reflect and clarify
04:21 Phase 3- Brainstorm solutions
05:00 When is the right time to move to phase three?
06:00 Phase 4- Focus
07:30 Can the first 4 steps be done in one meeting?
08:27 Phase 5- Assess and measure
09:26 Importance of Smart goals
13:18 Asking the right questions - Ask open ended questions
14:51 Five different types of questions you could ask
15:36 Emotional questions
16:24 Behavioral questions
18:23 Relational questions
19:29 Spiritual questions
20:18 Being silent and waiting for a response
23:00 Positive accountability
25:01 Apathetic culture
26:13 Focus first needs to be on the relationship and building trust
27:34 Three different types of listening modes in coaching
29:50 Tips for leaders to improve their listening skills
30:55 Advice to new leaders that are coming into the coaching profession?
35:29 Common coaching challenges
37:56 Challenges with one-on-one coaching
41:47 Coach 'em up or Coach 'em out
45:15 Tips for the leaders to take coaching to the next level
46:20 Conclusion
Alisa Cohn was named the Top Startup Coach in the World by Thinkers50/Marshall Goldsmith Global Coaches and the #1 Global Guru for Startups in 2021. A sought-after speaker, she has been named by Inc. magazine as one of the top 100 leadership speakers, and is a regular contributor to the Harvard Business Review and Forbes.
She can also add best-selling author to her long list of accomplishments with her book, From Start-up to Grown-up, which unpacks and provides insights and tools for the journey founders (and all leaders) must go through as they scale their leadership.
Learn more about IMS and future sessions with thought leaders like Alisa Cohn: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:07 Alisaâs professional journey
02:33 Managing yourself and self examination
04:35 Reflection needs to become a reflex
05:18 How leaders deal with conflict
08:01 Approach or script that helps leaders during conflict
11:31 How to help leaders check down
13:59 Observable behavior of leaders
16:18 Authenticity and humanity
18:33 Imposter syndrome
20:34 Challenging negative beliefs
21:52 Positive self talk
23:35 Fake it until you make it
24:27 Difference between leadership and management
26:24 Showing praise to your team
29:53 Appreciation and recognition
31:26 GOD process
32:29 Accountability
34:28 Choose your problems!
35:49 Advice to leaders on hiring and firing employees
39:52 Effective delegation
41:38 Highest and best use for you as a founder or leader?
43:42 Key takeaway
44:50 Conclusion
Helene Segura is known for her thought-provoking, yet entertaining time management programs that teach practical productivity tools, Helene delivers an experience that resonates deeply and inspires change. She has been featured organizational expert in more than 150 media interviews and is the author of three books - two of which were Amazon best-sellers. Her latest book, The Inefficiency Assassin: Time Management Tactics for Working Smarter, Not Longer (New World Library), is the go-to time management resource for thousands of professionals around the world.
Learn more about IMS and future sessions with thought leaders like Helene Segura: https://ims-online.com/programs
Chapters:
00:00 Introduction
01:09 The Inefficiency Assassin
02:14 Time blocking and task oriented productivity systems
03:16 Time blocking system
05:40 Time Estimation
08:04 Buffer time or cushion time
10:11 3+3 philosophy
13:13 Unsustainable productivity
17:20 More efficient, more work?
21:54 Decluttering emails
26:14 Using Generic email address on forms or business cards
27:34 How to use the bcc line
28:33 How to prioritize emails
31:00 Automating emails to save time
34:04 Chop days
35:35 Procrastination and time management
41:15 Starting is always the toughest step
42:54 Conclusion
Jeff Haden is a contributing editor for Inc. Magazine, articles read by approximately 3 million people per month. Speaker, ghostwriter, LinkedIn Influencer, author of the NYT bestselling The Motivation Myth: How High Achievers Really Set Themselves Up to Win. Prior to changing careers I worked in manufacturing for 20 years; worked my way up from entry-level shop floor to running a 1,000 employee manufacturing plant
Learn more about IMS and future sessions with thought leaders like Jeff Haden: https://ims-online.com/programs
Chapters:
0:00 Introduction
01:45 Jeffâs background
10:06 Two key points
12:37 Motivation: You donât get it but you create it!
15:45 Humble beginning: The foundation for success
18:25 Daily habits to long term success
21:32 Reinforcing positive identity
25:57 Learn from others mistakes
27:55 The internal Locus of Control
31:32 Mind pollution
35:41 The power of âNOâ
37:41 The only way is the hard way
39:52 âCanât vs. Donâtâ
45:04 Positive reinforcement
47:49 Leverage your timing
51:14 Time management skills
53:54 Practical advice
58:51 Keep pushing the streak!
59:37 Common denominators of success
01:00:03 Conclusion
Deborah Grayson Riegel has been teaching and coaching on communication and presentation skills for over three decades, across industries and around the world, including Fortune 50 companies, small but mighty start-ups, mission-driven nonprofit organizations, government agencies, and Ivy League academic institutions. She is a regular columnist on leadership and communication for Harvard Business Review Inc., Psychology Today, and is the author of several best-selling books.
Learn more about IMS and future sessions with thought leaders like Deborah Grayson Riegel: https://ims-online.com/
Chapters:
0:00 Introduction
01:42 Why is it difficult to give feedback?
04:28 Social pain is real
06:59 The ratio of feedback
08:44 The feedback sandwich
10:28 2 steps prior to giving feedback
12:09 Overcoming feedback resistanceÂ
16:23 Constructing feedback
17:31 Monologue vs Dialogue feedback
19:04 The number one excuse!
20:33 Becoming mindful of your tone
24:33 The observable behaviors
28:01 Sense of caring in the feedback loop
31:53 The feedback roadblock!
36:24 The two scripts
37:51 Conclusion
Dr. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI. He joined the tenured faculty at Bryant after serving for six years on the faculty at Harvard Business School. He has also has been a Visiting Associate Professor of Management at New York University's Stern School of Business.
His research focuses on decision making, teamwork, and leadership. He has published three books, the latest of which is titled Unlocking Creativity (Wiley, 2019), Why Great Leaders Don't Take Yes For An Answer (2nd edition published in 2013), and Know What You Donât Know (published in 2009). He also has developed three Great Courses lecture series, the best-selling Everest Leadership and Team Simulation, and the award-winning Columbiaâs Final Mission multi-media case study about the 2003 space shuttle accident.
Dr. Roberto has taught in the leadership development programs and consulted at a number of firms including Mars, Deloitte, Google, Target, Apple, FedEx, Disney, Morgan Stanley, IBM, Wal-Mart, Amica, and Textron. Heâs also presented at numerous government organizations including the FBI, NASA, Joint Special Operations Command, the Air War College, and West Point
He received an A.B. with honors from Harvard College in 1991. He earned an M.B.A. from Harvard Business School in 1995, graduating as a George F. Baker Scholar. He also received his doctorate from Harvard Business School in 2000.
Learn more about IMS and future sessions with thought leaders like Dr. Michael Roberto: https://ims-online.com/
Chapters:
0:00 Introduction
01:48 Design thinking is rising in popularity
03:26 The Story of IDEO
07:00 Why so companies fail at design thinking
10:47 The five steps of design thinking
14:45 Finding critical patterns
16:30 Pain points
18:09 How to brainstorm?
21:17 Looking both the ways!
23:01 The prototyping stage
25:03 Learning and adaptation
26:28 Testing: The last stage
28:50 Cognitive bias
31:52 Perfection will find its way!
32:57 Feedback process
33:53 Tools and strategies
38:00 Benchmarking the right way
42:06 Conclusion
Lida Citroën is an award-winning personal branding and reputation management expert and author of several best-selling books including Control the Narrative: The Executive's Guide to Building, Pivoting and Repairing Your Reputation and Reputation 360: Creating Power Through Personal Branding.
In her engaging and informative presentations, Lida shares the secrets to building a standout personal brand at companies like Abbott Labs, Google, GE Healthcare, Johnson & Johnson, Sirius XM/Pandora Media, LinkedIn, Mazda North America, Mary Kay Corporate, Comcast and more. A powerful TedX speaker, "Talks at Google" speaker and keynote presenter, Lida also writes for Entrepreneur.com and Military.com and has been featured on MSNBC, Fortune magazine, Bloomberg.com, Forbes.com and numerous other media outlets.
Learn more about IMS and future sessions with thought leaders like Lida Citroën: https://ims-online.com/
Chapters:
0:00 Introduction
02:48 Self-talk and itâs importance
05:43 What is authenticity?
07:49 Personal brand and reputation
11:49 Feedback: The important parameter
16:20 Imposter syndrome
19:06 Brand building in the new era
22:30 The challenging approach
29:21 The second chance
32:00 Reputation attack
38:32 The reality distortion field
41:14 Key takeaway
46:40 Conclusion
Dr. Richard Brinkman is the developer of Conscious CommunicationÂź and shares human behavior insights and content-rich communication strategies, which helps organizations improve leadership performance and apply principles of Conscious CommunicationÂź to improve their bottom-line results. This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs.
Dr. Brinkman is also the author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages.
Learn more about IMS and future sessions with thought leaders like Dr. Rick Brinkman: https://ims-online.com/programs
Chapters:
0:00 Introduction
02:12 The four choices of dealing with difficult people
06:40 Personality from a behavior standpoint
14:42 Behavior escalation
20:36 Listening skills
24:53 Blending
28:14 Increase your understanding
36:10 Direct ways of communicating
37:48 Behavioral definition
40:00 Sides of the spectrum
46:36 Exercising the right option
50:41 Conclusion
Dr. Rick Brandon has consulted, trained, and presented at hundreds of companies worldwide for 30 years. He authored the Wall Street Journal bestseller on ethical corporate power politics, Survival of the Savvy, which was called "the preeminent book on the competencies of organizational and political savvy".
He is also the founder and president of the globally respected consulting firm, offering workshops on interpersonal and political savvy. His courses are taught worldwide in scores of Fortune 500 corporations as well as in many government agencies, healthcare organizations, and educational institutions.
Learn more about IMS and future sessions with thought leaders like Dr. Rick Brandon: https://ims-online.com/
Chapters:
0:00 Introduction
02:42 Agenda
03:30 Reason for writing the book
07:19 Practicing is the key to communication
10:59 What skills constitute straight talk?
14:16 The higher you go up the more people skills you need
15:32 What to do in the absence of these skill sets
20:36 The transition time period
24:42 The stronger personality dilemma
27:52 Competitive advantage
31:29 Recommendations
33:13 Conclusion
Dr. Kathy Pearson is a strategist, systems thinking expert, and authority in decision making. She is also an award-winning educator who works extensively with mid-to senior-level executives, including high potentials and executive teams. Kathy works closely with Executive Education groups including the Wharton School, Duke CE, Smith College, and the Institute for Management Studies, as well as directly with global organizations. Kathy teaches on a variety of topics including Critical Thinking, Strategic Agility, Change Management and Strategic Execution.
She is the co-author of The Perceptive Leader: A Handbook for Leading in an Environment of Uncertainty. She received her B.S. degree in theoretical mathematics from Auburn University, her M.S. degree in Decision Sciences from Georgia State University, and her Ph.D. in industrial engineering from Northwestern University.
Learn more about IMS and future sessions with thought leaders like Dr. Kathy Pearson: https://ims-online.com/
Chapters:
0:00 Introduction
02:19 Decision making is harder now!
03:57 Range of alternatives
04:56 Leadership example from her book
06:25 New leaders bring new perspectives
08:43 Overconfidence bias
10:11 Multi-tracking thinking
11:47 Thought Experiential Frames
14:04 Out of the box thinking
14:52 Too many options!
15:55 Establishing decision rights
19:43 Historical Examples of leadership
24:48 Future Uncertainties
31:31 Adaptable organizations
35:54 Unknown unknowns
43:40 Case study and example
48:23 Conclusion
Dr. Graeme Codrington is an internationally recognized futurist, specializing in the future of work. He helps organizations understand the forces that will shape our lives in the next ten years, and how we can respond in order to confidently stay ahead of change. For the past two decades Graeme has worked with some of the worldâs most recognized brands, traveling to over 80 countries in total, and speaking to around 100,000 people every year. He is the author of 5 best-selling books, and on faculty at 5 top global business schools.
Learn more about IMS and future sessions with thought leaders like Dr. Graeme Codrington: https://ims-online.com/
Chapters:
0:00 Introduction
01:22 Best practices
03:03 # of hours worked doesnât define people
04:33 Home vs. office
07:22 Productivity in the home environment
09:15 Working from anywhere
12:46 The five pillars
17:16 Effectiveness of a team
21:29 Emotional Intelligence in virtual environments
25:40 Sense of purpose
31:28 Book and podcast recommendations
33:01 Conclusion
Eileen McDargh is an award-winning author, and an internationally recognized keynoter/trainer and executive coach. Her clients have ranged from global pharmaceuticals to educational institutions, from hospitals to the U.S. Armed Forces.
She's the author of seven books, including her latest, Your Resiliency GPS, "A Guide for Growing Through Life & Work". Her book, "Gifts from the Mountain", won the Ben Franklin Gold Award and was turned into a training program featuring Eileen.
Her newest book is scheduled for release in August: "Burnout to Breakthrough: Building Resilience to Refuel, Recharge and Reclaim What Matters". In 2021 Gurus International, a British-based provider of resources for leadership, communication and sales training, also ranked her in the top five of the World's Top 30 Communication Gurus following a global survey of 22,000 business professionals.
Learn more about IMS and future sessions with thought leaders like Eileen McDargh: https://ims-online.com/
Chapters:
0:00 Introduction
1:42 What is burnout?
04:14 Dimensions of burnout
05:57 Finding the source of burnout
09:27 Triggers
11:58 Stop, Look and Listen
14:45 How to deal with burnout
16:37 Donât focus on one area for too long
20:19 Metaphor and the five things
23:32 The resilience system
25:15 Is failure necessary?
26:31 Scenario planning
27:46 Looking far ahead may cause burnout!
29:47 Self awareness is the key
34:29 Conclusion
Mike Robbins is the NYT best selling author of five books, including Bring Your Whole Self to Work, and, his latest, We're All in This Together. He's a sought-after speaker and consultant who delivers keynotes and seminars for some of the top organizations in the world. As an expert in teamwork, leadership, and emotional intelligence.
He has been featured on NPR, ABC News, Harvard Business Review, Fast Company, the New York Times, the Economist, the Wall Street Journal, and many others.
Learn more about IMS and future sessions with thought leaders like Mike Robbins: https://ims-online.com/
Chapters:
0:00 Introduction
1:31 Mikeâs background
04:06 Authentic leaders
06:37 Self-righteousness in leadership
12:48 Impersonal vs. connected communication
15:54 Vulnerability in life
23:25 Failure is just feedback
26:15 Shifting our mindset
29:31 Be grateful and change your perspective
33:05 Give back to your community
35:59 Appreciating others
41:12 Conclusion
Julie Winkle Giulioni is a champion for workplace growth and development and who helps executives and leaders optimize talent and potential within their organizations.
She's of Inc. Magazineâs Top 100 speakers, sheâs the author of a soon to be best-seller Promotions Are So Yesterday: Redefine Career Development and the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages.
Promotions Are So Yesterday: Redefine Career Development:
https://www.juliewinklegiulioni.com/book/promotions/
Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want:
https://www.juliewinklegiulioni.com/book/help-them-grow/
Learn more about IMS and future sessions with thought leaders like Julie Winkle Giulioni: https://ims-online.com/
Chapters:
0:00 Introduction
1:25 Julieâs background and work
3:07 The Great Resignation
4:32 Promotions are so yesterday
10:23 Multidimensional framework for career development
13:52 What managers can do to help their team with career development
19:23 How to keep employees engaged
24:02 Advice to 20 year old self
25:22 Conclusion
Neil Staker has a Masters of Organizational Behavior degree from BYU and a quarter of a century of experience in organizational development. Neil is known for his clear, approachable, and interactive speaking style. He has taught communication skills to thousands of people including leaders from American Express, Symantec, Cerner, UMB Financial, and Monsanto.
Learn more about IMS and future sessions with thought leaders like Neil Staker: https://ims-online.com/
Chapters:
0:00 Introduction
1:18 Why Neil doesnât watch movies
4:49 Why do people fail at having tough conversations?
7:09 Bad experiences affect our psyche more than positive ones
9:49 Learning to not assume the worst
12:06 What if you assume the best possibility, but it is the worst?
14:43 Signs of escalating behaviorsÂ
18:34 How to deal with escalating behaviors
20:59 Communication blindspots
24:53 Feedback from peers
26:53 Share your good intentions with clear communication
27:57 Conclusion
Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth. Â Â
Learn more about IMS and future sessions with thought leaders like Brenda Bailey Hughes: https://ims-online.com/
Chapters:
0:00 Introduction
1:39 Brendaâs Design Thinking course
3:24 What is emotional intelligence
5:06 Why organizations want leaders with more EQ
7:54 How to measure and manage EQ
10:36 Knowing your emotional triggers
13:28 Strategies to communicate better
16:53 Empathy is on the decline
22:30 The right balance of empathy
28:45 Brendaâs advice to her younger self
29:20 Conclusion
Jake Jacobs is an award-winning author, consultant and founder of Jake Jacobs Consulting, a global consulting firm that enables you to achieve results from change work faster, easier and better than you imagined possible. Over the past 35 years Jake has worked in 61 industries, from high tech to manufacturing to hospitality to entertainment to financial services. During that time, heâs consulted to 96 organizations, from Fortune 50 companies to New York City, national non-profits and the U.S. Army and Navy. Â
Books by Jake Jacobs include: Leverage Change: 8 Ways to Achieve Faster, Easier, Better Results; You Donât Have To Do It Alone; and Real Time Strategic Change. Â Â
Learn more about IMS and future sessions with thought leaders like Jake Jacobs: https://ims-online.com/
Timestamps:
0:00 Introduction
1:20 Eight levers of Aristotle
4:40 Change fatigue
11:55 Being more future focused
17:37 Believability Index
18:00 Change management
21:11 Rapid prototyping
24:10 Letting go of things that arenât working
25:53 Change management principles
31:41 Call to action
36:35 Conclusion
Park Howell is known as The Worldâs Most Industrious Storyteller helping leaders of purpose-driven brands grow. His 35 years in brand creation includes 20 years running his own ad agency. He is also the founder of the Business of Story, a proven platform based on his 10-step Story Cycle Systemâą to clarify your story, amplify your impact and simplify your life. Â
He hosts a popular weekly Business of Story podcast which ranked among the top 10 percent of the most downloaded podcasts in the world. His book, Brand Bewitchery: How to Wield the Story Cycle Systemâą to Craft Spellbinding Stories for Your Brand, helps readers clarify their brand story and teaches how to tell it through three proven narrative frameworks to captivate audiences and convert customers  Â
Learn more about IMS and future sessions with thought leaders like Park Howell: https://ims-online.com/
Timestamps:
0:00 Introduction
1:41 Background and Family
3:56 Storytelling
6:40 Developing storytelling ability
9:11 Steps of storytelling
11:25 Storytelling is everywhere
12:30 Identifying the problem
16:18 Story Cycle System
20:08 Heroâs Journey
23:13 ABT (And, But, Therefore) and the storytelling process
26:40 Principles in storytelling
29:30 Storytelling process in sales
31:52 Key takeaway
34:21 Conclusion
Dr. Daren Martin advises, speaks, and writes books on Company Culture, Employee Engagement, Sales, Leadership, Customer Experience and more. His bestselling book, A Company of Owners has sparked positive change at companies around the world and has been called "Best book I have read since Good to Great". Other titles include, Whiteboard: Business Models That Inspire Action, Unbeach Your Company: Learning to Swim in the New Ocean and The Sink: Radical Transformation with One Small Change.
He provides Keynotes for a wide range of Conferences and Industries including Oil and Gas, Healthcare, Financial, Hospitality, and more as well as for Associations and Franchise groups. His captivating stories, relatable examples, and powerful hooks keep attendees coming back to what they learned, while accelerating meaningful change. Dr. Martin's thought leadership and change strategies in transforming companies earned him the title The Culture Architect.
Learn more about IMS and future sessions with thought leaders like Dr. Daren Martin: https://ims-online.com/
Timestamps:
0:00 Introduction
1:19 Owner Culture
2:50 Characteristics of an owner culture company
4:05 The 4 Câs of owner culture
8:30 Creating a sense of ownership among employees
10:14 Wad of paper test
14:55 Netflix philosophy
16:40 Best time to fire someone
19:27 Hiring Mistakes
21:00 Winter Olympics and Curling
23:15 Call to action: Create your own mantra
24:34 Helpful resources
26:00 Conclusion
Stacey is author of two books; Influence RedefinedâŠBe the Leader You Were Meant to Be, Monday to MondayÂź and Yes You Can! Everything You Need to Know From A to Z to Influence Others To Take Action. Her books provide practical and immediate skills and techniques that have given thousands the ability to enhance their influence Monday to MondayÂź.
Stacey helps individuals eliminate the static that plagues communicative delivery â to persuade, sell, influence and communicate face-to-face with a clear message. She has trained and presented to thousands to rid business leaders of bad body language habits and to choose words wisely in the financial industry to the healthcare industry to government and everyone in between.
Her client list is vast from Coca-Cola, FedEx, Kohlâs, United States Army, Navy and Air Force, McDonaldâs, Publicis Media, Nationwide, US Cellular, Pfizer, GE, General Mills and Abbvie. Her team works with Directors up to the C-Suite. In addition to her client list, she has been the Emcee for Tedx.
She has inspired thousands as a featured guest on media outlets including; The New York Times, Forbes, Entrepreneur, Thrive, SmartMoney magazine, The Economist and Business Week.
Learn more about IMS and future sessions with thought leaders like Stacey Hanke: https://ims-online.com/
Timestamps:
0:00 Intro
0:48 How growing up on a farm forges work ethic
2:52 Getting real feedback
6:57 Influence and how to acquire it
8:41 Improving influence during video calls
10:48 Challenges raised by virtual conversations
12:55 Myths around influence
14:29 Why practice is underrated
19:17 Building trust by caring
21:20 Being authentic through consistency
22:44 How to build more self-awareness
26:42 Being your own critic by recording yourself
28:44 The pyramid of the elements that create influence
29:58 Amplifying strengths instead of working on weaknesses
31:37 Resources regarding influence
33:39 30 day challenge
Bob is a globally-praised consulting futurist, strategy advisor, and leadership educator. For the past 33 years heâs helped organizations and leaders look ahead, plan flexibly, and take action on the future. Clients like Gillette, Berkshire Hathaway, ExxonMobil, , Hilton, the Federal Reserve and AT&T use his services to help understand uncertainty, anticipate coming events, make better decisions, and develop robust strategic plans. Â
Learn more about IMS and future sessions with thought leaders like Bob Treadway: https://ims-online.com/
Timestamps:
0:00 Intro
1:10 Bobâs career path
2:44 Staying informed and email newsletters
6:56 Harbinger of Doom and Bellwethers
10:21 Micro indicators of the market
12:49 Looking upstream to determine outcomes
14:56 Signals hiding in plain sight and the cone of relative certainty
19:16 Forecasting vs prediction
24:46 Focusing on implications rather than reasoning
25:51 Implications of decreased American birth rates
32:43 Book recommendation
34:44 Outro
In this episode, Dr. Carol Kinsey Goman teaches us the keys to improving leadership presence, and how body language plays a major role in your credibility as a leader.
Carol Kinsey Goman, Ph.D. is the President of Kinsey Consulting Services, an international in-person and virtual keynote speaker for corporations, conferences, universities, and government agencies.
Her speaking engagements are designed to give audiences powerful and practical strategies that can be implemented immediately. Carol helps executives, managers, entrepreneurs, team leaders, and sales professionals build their leadership presence and use body language to support their verbal messages. She is a sought-after international speaker at business meetings, association conferences, government agencies, and universities with clients in 32 countries.
Carol is a best-selling author of thirteen business books, including The Silent Language of Leaders: How Body Language Can Help â or Hurt â How You Lead and her newest, STAND OUT: How to Build your Leadership Presence.
Her video course, Body Language for Leaders has had over 2 million views and is available on LinkedinLearning. Carol is a content expert with the e-learning company, Athena Online.
Her expertise has been cited in The Wall Street Journal, Industry Week, Investors Business Daily, CNNâs Business Unusual, PBS Marketplace, the Washington Postâs âOn Leadershipâ column, MarketWatch radio, and the NBC Nightly News.
Carol has served as an adjunct faculty member at John F. Kennedy University in the International MBA program, at the University of California in the Executive Education Department, and for the Chamber of Commerce of the United States at their Institutes for Organization Management. She is a current faculty member for the Institute for Management Studies, and an International Partner with the World Business Angels Investment Fund (WBAF) where she volunteers her coaching expertise.
In addition, Carol is a California-based executive coach with two specialties: 1) assisting leaders as they craft and deliver key messages, and 2) helping senior managers prepare for C-Suite roles by increasing their leadership presence, which she defines as âthe ability to influence and impact others by projecting confidence, credibility, caring, and charisma.â
Before her work in the business world, Carol was a therapist in private practice, a nightclub performer, and a majorette for the 49ers football team â but not in that order.
Learn more about IMS and future sessions with thought leaders like Dr. Carol Kinsey Goman: https://ims-online.com/
Timestamps:
0:00 Intro
0:44 The definition of leadership presence
2:44 What leadership presence is not
4:31 Credibility/the magic word for shortcuts
5:48 Building credibility by connecting to people
7:49 The connection and the discrepancy between credibility and confidence
9:51 How to speak without diminishing your confidence
14:02 Staying calm under pressure
15:12 Using a model or an image to induce calmness
17:36 Replicating body language to display emotional connection
19:27 Charisma relies on authenticity
20:19 Gaining charisma by optimizing your best strength
22:14 Improving charisma using connection
23:03 When body language signals something is wrong
25:53 Cross-cultural and cultural body language
28:32 Reliable and unreliable body language
32:16 Becoming more confident by mimicking poses
34:52 How stress might be mistaken for deception
39:22 4 things correlated with someone who's trying to deceive
40:54 One change can totally change how you're perceived
43:24 Outro
In this episode. Dr. Hank Weisinger teaches us tools and tactics to become more self aware, build confidence, and perform under pressure.
Dr. Hank Weisinger, who is a celebrated, influential, world renowned psychologist. Â A New York Times Bestselling author, he is a leading authority in the application of Emotional Intelligence and being one of the leading experts in the field of pressure management, which has been a focus area of study for him during last decade and the subject of his NY best-selling book, Performing Under Pressure.
Dr. Weisingerâs expertise that has been recognized and sought out by leading business schools, influential government agencies, Fortune 500 Companies and dozens of professional organizations.
Learn more about IMS and future sessions with thought leaders like Dr. Hank Weisinger: https://ims-online.com
Timestamps:
0:00 Intro
1:40 Performing under pressure
6:24 The difference between pressure and stress
9:03 Techniques to reduce the negative effects of pressure
13:30 Focusing on the process
16:19 How distractions can help under pressure
18:11 Visualizing outcomes
19:57 How to build confidence
23:57 Building a healthy dose of optimism
26:39 Tenacity determined by goals
30:22 Creating hope through pathways
32:09 Healthy coping skills
34:01 Developing enthusiasm
38:46 Key takeaway
39:19 Outro
As a former Silicon Valley corporate attorney and a current entrepreneur, CEO, and manager, Ann knows people from many dynamics. Working alongside some of the best and brightest lawyers, entrepreneurs, VCs, and business owners, Ann incorporated companies, negotiated mergers, managed venture-backed financing's, and held the hands of many anxious CEOs⊠and loved it. She then started her own law firm representing over 75 entrepreneurs, grew it until her CEOs became friends, and then sold her firm to a larger firm that continues to represent entrepreneurs and start-ups nationwide.
As a speaker and author, Ann prepares people to execute powerfully in ever-changing environments. From keynotes to leadership programs to executive retreats, Ann turns the kaleidoscope to help audiences see the potential and the power of their role. She is on the faculty of the Institute for Management Studies (IMS) and the author of four books: Ambition on a Mission (2007), Moxie for Managers (2011), Why Mentoring Matters (2013), Moxie for Mentoring (2016), and in 2018, cycling 813 miles from Banff Canada to Yellowstone National Park. They have become popular books for companies who are committed to creating and keeping strong leaders and strong cultures in this fiercely competitive marketplace.
When not on a stage or transforming corporate America, you can find Ann on her bicycle. In the summer 2011, Ann cycled 4,200 miles from San Francisco to New Jersey in The Moxie Ride, to film the documentary, Work Matters, identifying what people love about their jobs and how bosses influence their success. She continued her research from a bike in 2012 cycling 2,600 miles from Key West, Florida, to Bar Harbor, Maine, in 2014 cycling 1,600 miles from Seattle to San Diego, and in 2016 cycling 783 miles from Crater Lake to Yosemite.
Learn more about IMS and future sessions with thought leaders like Ann Tardy: https://ims-online.com/
Timestamps:
0:00 Intro
1:19 Background
2:08 How to love your job
4:14 Become a leader and stop managing
5:46 Fixing expectation gaps
8:20 Delegating vs dumping work on team members
11:12 Solving collaboration problems
13:20 Creating collaborative conversations while working remotely
15:12 Pecha Kucha - creating trust through personal presentations
16:48 Using connections to approach people
20:20 Moxie - facing difficulty with spirit and courage
21:23 Key takeaway
23:15 Outro
One of the worldâs leading business thinkers, David Burkusâ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever.
He is the bestselling author of four books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, to name but a few. Since 2017, Burkus has been ranked as one of the worldâs top business thought leaders by Thinkers50. As a sought-after international speaker, his TED Talk has been viewed over 2 million times. Heâs worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy. In this conversation we focus on Clint's research into high performance leadership, what we can learn from it, and how to apply it in your life and career.
Learn more about IMS and future sessions with thought leaders like Dr. David Burkus: https://ims-online.com/
Timestamps:
0:00 Intro
1:50 From business school professor to thought leader
3:54 Being a great storyteller and a geek
6:13 Origin of remote work
8:55 Remote work and productivity
14:00 Creating great teams
17:10 Fixing loneliness in remote work
20:44 Fika and its importance to camaraderie in the workplace
22:27 How to not be distracted by slack and teams
25:18 Voice calls vs. video calls
27:43 Avoiding burnout and distractions
31:03 How to make your team more productive
32:20 Outro
In this conversation we focus on Clint's research into high performance leadership, what we can learn from it, and how to apply it in your life and career.
Dr. Clint Longenecker, an award-winning educator, is one of âAmericaâs leaders in creating high performance leaders and organizationsâ and is a Distinguished University Professor and the Director of The Center for Leadership and Organizational Excellence in The College of Business and Innovation at The University of Toledo. His teaching, research and consulting interests are in high performance leadership and creating great organizations. He has been the recipient of over 60 outstanding teaching, service and research awards and numerous industry awards including the Ernst & Young Entrepreneur of the Year, Toastmasters International Leadership Award, The Jefferson Award for Outstanding Public Service, and numerous âBest Professorâ recognitions. In addition, he has also been recently recognized by The Economist as one of the Top Fifteen Business Professors in the World.
Learn more about IMS and future sessions with thought leaders like Clint: https://ims-online.com/
Timestamps:
0:00 Intro
1:12 Going From College Football Player to Leadership Thinker
3:10 Best Practices of High Performance Leaders
7:33 What Causes Leaders To Fail?
11:10 How To Communicate Effectively as a Leader
14:26 How To Build Trust With Your Team
24:14 Resisting the Temptation to Manipulate Data or Information
26:20 Actionable Advice: Know Your Purpose and Follow it
29:30 Outro