The Modern Health Care Back Office: Recent Episodes

Prochant Marketing

Healthcare business processes are more complicated than ever, and it's not getting any easier. In this podcast, we talk about the changing landscape of the healthcare system, how companies are struggling to keep up with increasing demand and staffing shortages. Join us as we share the best practices for back office processes just for healthcare providers.

Following our recent webinar on "Preventing the Top 5 HME Denials," we received numerous questions from attendees about specific denial scenarios. Andrea Stark from Miravista and Joey Graham from Prochant reconvened to answer them in a dedicated follow-up session. Here are some of the key questions and expert insights shared:
1. Handling PECOS Denials: Question: When dealing with a PECOS denial due to the doctor no longer being certified, can I obtain an updated order signed by a different certified doctor after the denied date of service? 2. MAP Process for New Enrollees: Question: What recourse is available after the initial 90-day window under the recently changed MAP process for new enrollees with active service? 3. Timely Filing and Doctor Coordination: Question: How can we ensure timely filing to avoid denials related to delayed submission of information from doctors? 4. Managing Denial Activity: Question: Is high denial activity problematic with Medicare?

Welcome to the replay of Prochant's webinar "Overcome Back-Office Hurdles: Unlock the Power of Your Infusion Pharmacy with Tina Ratliff." In this webinar, Tina Ratliff, a renowned expert in the infusion pharmacy industry, shared valuable insights and strategies to help you overcome the challenges of managing your back-office operations and maximize the potential of your infusion pharmacy. During the webinar, Tina discussed various topics, including effective inventory management, streamlined billing processes, and optimizing workflows to boost efficiency and profitability. Whether you're a seasoned infusion pharmacy owner or just starting, this webinar is packed with actionable tips and best practices to help you grow your business. Don't miss out on this opportunity to learn from one of the leading experts in the infusion pharmacy industry. Watch the replay now and take the first step towards unlocking the full potential of your infusion pharmacy. #infusionpharmacy #backofficehurdles #inventorymanagement #billingprocesses #workflowoptimization #pharmacywebinar #pharmacygrowth #pharmacybusiness

Welcome to another exciting episode of The Modern Healthcare Back Office! In today's video, we're exploring the world of Infusion Pharmacy Revenue Cycle Management (RCM) and pitting our expert guest against the cutting-edge AI, ChatGPT. 💡Join us as we dive into the complexities of Infusion Pharmacy RCM, tackling key topics such as claim denials, reimbursement, billing, and coding. Our Infusion Pharmacy RCM expert, with years of hands-on experience, will face off against ChatGPT to see how they both approach RCM issues and determine whether AI can truly revolutionize the healthcare industry. 💊📊Don't miss out on this intriguing battle between human expertise and artificial intelligence, as we investigate the future of healthcare RCM, uncovering the pros and cons of relying on AI for solving revenue cycle challenges. 🤖Be sure to subscribe to The Modern Healthcare Back Office channel for more informative and engaging content on healthcare management, finance, and technology. Hit the notification bell 🔔 to stay updated on our latest episodes!

InfusionPharmacy #RCM #ChatGPT #AIvsHuman #HealthcareBackOffice #TheModernHealthcareBackOffice #AIinHealthcare #RevenueCycleManagement

Join hosts Chuck Ellis and Rachel Schools on this exciting episode of The Modern Healthcare Back Office as they share their personal experiences in healthcare revenue cycle management and take you behind the scenes of the show! In this episode, Chuck and Rachel discuss the challenges they've faced in their careers, the lessons they've learned, and the valuable insights they've gained along the way. They'll also share some hilarious stories and memorable moments from their time in the industry. But that's not all! Chuck and Rachel are thrilled to announce Prochant's newest offering, Prochant Academy, launching on May 1st! Available on our YouTube channel, podcast feed, and prochant.com, this comprehensive educational platform will focus on everything you need to know about Revenue Cycle Management (RCM). Prochant Academy will cover the basics of RCM, its applications in healthcare, and offer tips and tricks for beginners and experts alike. Whether you're new to the field or a seasoned professional, Prochant Academy will provide valuable insights and resources to help you stay ahead in the ever-evolving world of healthcare revenue cycle management. Don't miss this special episode and be sure to subscribe to our YouTube channel and podcast feed to stay updated on the latest episodes of The Modern Healthcare Back Office and Prochant Academy!

Welcome to the latest episode of the Modern Healthcare Back Office, where we dive into the world of healthcare revenue cycle management and the back-office operations that keep our healthcare system running smoothly. In this episode, we sit down with Joey Graham, the Chief Revenue Officer of Prochant, and BJ Martinelli, the head of HME sales at Prochant, to discuss their recent experience at Medtrade 2023.

Medtrade is the premier trade show for the home medical equipment (HME) industry, and it brings together the top experts, innovators, and vendors in the space. In this episode, we'll explore the hot topics that emerged at the show, from the latest technology solutions to the regulatory issues facing HME providers.

Joey and BJ will also share their insights on what teams should consider when planning to attend Medtrade, and how to get the most out of the event. They'll offer tips on how to navigate the show floor, how to network effectively, and how to stay up-to-date on the latest trends and best practices in healthcare back-office operations.

Whether you're a seasoned veteran of the healthcare industry or just starting out in the world of revenue cycle management, this episode is a must-watch. Tune in to learn from the experts at Prochant and stay ahead of the curve in this rapidly-evolving field.

Welcome to another episode of The Modern Healthcare Back Office Podcast, where we explore the intricacies of HME revenue cycle management and provide actionable healthcare business solutions. In today's episode, our guest Joey Graham, an HME back office workflow expert with over 20 years of experience, discusses common mistakes in HME workflow management and shares valuable insights on how to optimize your team's performance.

Join us as we dive deep into:
* The traditional HME workflow management process and its built-in problems

The impact of technology on modern HME revenue cycle management, including e-referrals and automation
The unique challenges of managing front office vs back office operations and proven strategies to overcome them As a seasoned professional in the healthcare industry,

Joey Graham has dedicated his career to optimizing HME back office workflows and developing effective healthcare business solutions.

Tune in to learn from his expertise and improve your organization's HME revenue cycle management processes. Don't miss this episode if you're looking to enhance your understanding of HME workflow management, revenue cycle management, and healthcare business solutions. Subscribe to The Modern Healthcare Back Office Podcast for more insightful discussions on the latest trends and best practices in healthcare back office operations.

Join Chuck and Rachel as they talk to Infusion Back Office expert Tina Ratliff about why a functioning feedback loop is often the most needed but least applied tactic in healthcare back office processes. Tina will break down what a proper feedback loop looks like and provide valuable information on how to implement one into your own office. Questions? Ask Tina directly at tinar@prochant.com - don't miss this informative episode!

On this episode of the Modern Healthcare Back Office podcast, Rachel and Chuck take a deep dive into how healthcare back offices can protect themselves against ransomware attacks in 2023. They'll discuss the latest threats, potential solutions, and what organizations should be doing now to prepare for the future. They'll also explore ideas such as cloud-based security models and artificial intelligence tools that could help reduce the risk posed by malicious actors. Join Rachel and Chuck as they explore these important issues!

In this episode of The Modern Healthcare Back Office, Infusion Pharmacy RCM expert Tina Ratliff dives into the three key areas where most mistakes are made on intake processes for infusion companies.

She provides valuable insights on how your staff can easily increase efficiency, lower mistakes, and expedite close rates. Tina's expertise in infusion back-office operations is unparalleled, and her tips will help your company streamline its processes and maximize profitability. Don't miss out on this informative episode of The Modern Healthcare Back Office!

For more information on how Tina and the Prochant team make healthcare companies amazing, visit prochant.com.

In this episode, Rachel Schools takes the wheel for part 2 of discussing quantum leadership and how it differs from traditional organizational structures. Drawing on her vast experience in healthcare, Schools will provide listeners with a fresh perspective on leadership, highlighting the importance of communication, collaboration and innovation in today's dynamic healthcare environment. Throughout the episode, Schools will share examples of quantum leadership in action - showcasing how this approach can drive success for healthcare organizations. Whether you're an executive or a team leader, you won't want to miss this thought-provoking conversation about the future of leadership in healthcare.

Melissa Wagner is back to provide insight into how the end of the Public Health Emergency (PHE) on May 11th will affect the healthcare back office and what teams can do now to prepare. Drawing from her extensive experience in the healthcare industry, Wagner will provide listeners with actionable guidance on how to ensure their operations are ready for the post-PHE era. Don't miss this informative podcast episode on how to make sure your practice is prepared for a new landscape!

Originally Recorded 2/2/2023 in front of a live Zoom audience - Join Joey Graham of Prochant and Ronda Burmester of VGM Group for a webinar about optimizing your intake team for a healthcare back office. Learn about recruiting best practices, overcoming efficiency obstacles, and how to use tech best for your team. Get practical advice on improving the speed, accuracy, and cost-effectiveness of your back office systems and make sure you're taking full advantage of today's technology. Don't miss out

Watch the video version of this presentation here: https://youtu.be/_F0Fkj4AnZA

Questions from today's episode? Connect with Joey here: https://www.linkedin.com/in/joeygraham/

And Ronda here: https://www.linkedin.com/in/ronda-buhrmester-080a5911b/

Who says RCM can't be fun? We're joined again by Tina Ratliff, a leading infusion pharmacy back office expert consultant. Ratliff will talk about how to turn the revenue cycle management of your medical practice into team-building games that will not only challenge your staff and improve efficiency, but also make a dramatic improvement in your bottom line. With her years of experience in the healthcare industry, Ratliff is sure to provide listeners with actionable advice on how they can take advantage of team building activities while improving their financial performance. Tune in to hear all about it!

Join us on The Modern Healthcare Back Office and get expert insights from HME/DME specialist Melissa Wagner. She'll share her 25+ years of healthcare back office experience and discuss the biggest lessons from 2022, as well as the must-have resolutions for teams in 2023. Don't miss out on this invaluable advice!

In this episode of The Modern Healthcare Back Office, Rachel Schools breaks down Quantum Leadership and how it can be utilized in healthcare. She talks about her 20 plus years in health care back office management, and why she believes it is the future of revenues cycle management and back office leadership. Don't miss out on this valuable information and join us for this exploration into the world of quantum leadership! #QuantumLeadership #HealthcareManagement #RevenueCycleManagement

Get ready to start 2023 off right with some back office tips from Tina Ratliff, an infusion pharmacy expert. She'll be sharing her biggest lessons from 2022 and what she's most looking forward to in 2023. Get the latest insights on best practices for optimizing your healthcare back office and stay ahead of the curve.

In this episode of The Modern Healthcare Back Office presented by Prochant, we have a special guest: Diana Di Pierro. She dives deep into why humility plays a hidden but vital role in the success of any back office operations in healthcare and explores the benefits it can open up for teams – now and in the future. From its importance for achieving goals to unlocking potential growth opportunities, she explains why understanding and incorporating humility into both short-term and long-term strategies is essential for lasting success. Tune in as Diana shares valuable insights that all healthcare professionals should know!

Connect with Diana: https://www.linkedin.com/in/diana-dipierro-071308a/

As 2022 comes to a close, we got a jump start on the upcoming year. Tina Ratliff, our Pharmacy Reimbursement Manager stopped by The Modern Healthcare Back Office to discuss her infusion back-office resolutions for 2023. Do you have questions about this episode? You can reach Tina and Rachel directly on LinkedIn! https://www.linkedin.com/in/rachelschools/ https://www.linkedin.com/in/tina-ratliff-77719a67/

In this episode, DME and HME expert Melissa Wagner breaks down the issues commonly experienced with poor dashboarding for your revenue cycle management analytics and then shares how to create a dashboard that will increase your efficiency and close success rate. For more info on revenue cycle management for healthcare, email Melissa Wagner at melissam@prochant.com or visit https://www.prochant.com

Artificial intelligence is taking over almost every factor of our daily lives, and the health care industry is no exception. In this episode, infusion back office expert Tina Ratliff shares what's coming with A.I. and how it will affect your back office. Want to learn more about A.I. and how it will change healthcare? Email Tina at tinar@prochant.com

More resources and tips for your back office are available at https://www.prochant.com

It was with an air of bittersweetness we bid farewell to the Medtrade East annual event, and while we will miss the gatherings in Atlanta, we're excited to see what the new, larger Medtrade events will have in store. In this episode, we sit down with Joey Graham and Melissa Wagner to share what we learned from this important industry event, what people were talking about, and what predictions for the future of the industry were discussed during the show.

We're joined by infusion pharmacy billing expert Tina Ratliff to talk about the back office issues common in an existing infusion pharmacy business, and where she would get started if she were blindly dropped in the middle of a malfunctioning back office.

Want to know more about back office best practices for healthcare? Check out our resource page at prochant.com

There's a lot of ways to get started the WRONG way when it comes to establishing your revenue cycle management, and most of us don't have the luxury of starting fresh, so what's a back office pro to do? Worry not, healthcare back office pros, Melissa Wagner is back to share her expertise on how to get a fresh start, even if there's not really a chance to start from zero. Don't miss it!

Questions? Email Melissa at melissaw@prochant.com

In this special replay of a live webinar, Prochant Chief Revenue Officer and HME/DME billing expert Joey Graham breaks down the billing options available to providers. We found this webinar so valuable we're reproducing it here for you to replay at your convenience.

What to expect from this webinar replay: Learn the different billing systems available for your company Discover best practices for running the most efficient revenue cycle Want to learn more? Email joeyg@prochant.com

The HME industry is at a critical crossroads in 2022 and the topics covered in this year's HME News Business Summit reflect that. Prochant Chief Revenue Officer Joey Graham sits down with us to talk about how the HME industry is changing, what the hot button issues were at this summit, and what those in the HME and DME industries need to know for what's ahead.

The National Association of Specialty Pharmacy 2022 conference has come and gone and we're joining up with our infusion pharmacy expert Jon Love to talk about what the experience at the Gaylord Palms in Orlando was like. We'll ask him what topics were on the minds of attendees and what his big takeaways were for the event and specialty pharmacy providers should keep an eye out for in 2023. Connect with Jon and learn more about Prochant at https://www.prochant.com

Paper has been around for thousands of years, and its effect on society is incalculable. That being said, paper can also be a source of great frustration in a healthcare back office. It gets lost, damaged, misplaced, misfiled, and generally adds more stress to your day. Sadly, we can't get rid of it...or can we? Healthcare backoffice genius Melissa Wagner joins us again to talk about how to truly break free of paper and what you can do to finally leave your paper trail behind.

Artificial Intelligence and machine learning have been around for years now, but they've been largely absent from all but the most elite healthcare providers until just recently. AI and robotics process automation are becoming so user-friendly and affordable its only a matter of time before they'll be commonplace in every healthcare back office process. Is your team ready to go AI? Our back office experts Joey Graham and Rachel Schools break down the basics of AI for healthcare and why you shouldn't fear the robots in this special episode of The Modern Healthcare Back Office! Learn more about how to modernize your healthcare back office at https://www.prochant.com

Get your back-office working like a well-oiled machine! If you have overworked employees or troubling KPIs, it's time to look at new best practices and workflow solutions to help your team.

During this pre-recorded webinar, Chief Revenue Officer Joey Graham shares:

Best practices for managing your back office

How to encourage employee engagement

Utilizing the latest technology for company growth

And more!

Melissa Wagner knows more about healthcare back office processes than most people know about breathing. In this start to our series on creating the perfect back office team, she shares her insights based on decades of back office expertise and the secrets she's learned about what works and what doesn't.

Let’s face it, the pandemic pushed too many workflow issues to the surface, and providers can no longer ignore them. Recently, we introduced the HME revenue cycle and the topic of workflow management as it pertains to the industry. To allow your company to thrive in this new climate, you need to examine what the modern HME office looks like. In our ongoing workflow management series, Prochant’s Chief Revenue Officer Joey Graham breaks down traditional workflow—where the industry came from—and modern workflow—where we need to go.

The HME industry has had a rough couple years with retaining and hiring new staff, rising labor rates, and maximizing company revenue. With so much to keep track of, billing can become a nightmare. Even your best staff members can pick up bad billing habits that create bigger problems. With DME/HME clients all over the country, our Prochant team understands the problems facing HME providers.

To help healthcare providers tackle their billing issues, Prochant HME billing experts Christina Blyth, Reimbursement Success Advocate, and Rachel Schools, Senior Consultant, came together to discuss some bad habits in HME billing and how you can learn to avoid them.

Got questions about the show? Email us at chuckellis@prochant.com

Don't forget to subscribe and rate the show on Apple Podcasts so more folks will find out about us.

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