Drew and Sam Talk Training: Recent Episodes
Fauser Consulting and Better Than Yesterday Consulting
Drew and Sam Talk Training is a podcast about two pizza lifers, Sam Fauser of Fauser Consulting and Drew Helmholtz of Better than Yesterday Consulting, who have taken their talents to the internet. With over a combined 3 decades of training knowledge, listen in as Drew and Sam review books that make an impact, interview guests who value their team, and of course, talk training!
One last tidbit from Drew and Sam, this time nothing to do with training but how about a little Sports Ball?
The guy's sign off during this episode. It's been a good run. "And now, the end is near, and so I face my final curtain" - Frank Sinatra
The guys get to talk to first year and first-time gold Franny winning franchisee Chris Luttrell. His brother, Travis, brought home the national Supervisor of the year hardware as well! Drew pushes Sam to the side as this goes hard into service and supervision.
The guys get to have an interesting conversation with Vice President of Operations for Five Star Pizza Company, Abby Favior. Check out how she has helped motivate her team to be the best they can be at product. Drew feels left out as Sam takes the reigns of this product focused conversation.
Sam hits Drew right in the OA nerve. Yet, amazingly with hours of show prep, they come to agreement! Sam gets into how to take an Operations Assessment and use it to improve your location WHILE achieving the labor and service goals of your organization. That’s right, by chunking it down and making work small. Drew shares how this works with almost any process and the guys get into a few tangents, as normal.
The guys discuss the highs of coming home from a big corporate event. Energy, excitement, the desire to get that award on the big stage. Then tomorrow, you’ll do the same thing you did before the event. Why? How can we take this bit of motivation and turn it into a change agent in our lives! First, you may need dedication, desire, and the willingness to excel. They get into the system to make this change happen and even mention the need for an accountability buddy or accountabody.
Interview schminterview, who needs em? Sam has given the floor of this odd episode over to Drew to explain his crazy idea. Lean on into the absurd hiring strategy Drew suggests. Also, don’t try this at home or work! Follow the guys instructions on communicating with your labor attorney or ensuring your franchisee / franchisor wants this to be a test. The joy of the qualification to replace the interview. What will they think of next!
Drew stumbled upon a video. This means now the guys get to share their thoughts on a myriad of topics around Talent versus the Peter Principle, how many superstars should you have, and why that part-time driver is ok staying a part-time driver. Oh yeah, they also get into Narcissistic Leaders and Humble Leaders. The best part, there is a third group. Listen to find out!
The video they reference is Adam Grant TED ->https://youtu.be/hPgY45xsGsU?si=DlCtiNq_l92704Wx
The guys get into discussing Weird Al, Alanis, and a certain DJ. What they're really after is your why! Why do we tell everyone how to do something and skip the why? What would it look like if we start with why instead of how? How could it change your store / team / role? See what we did there? I know it's cheesy but it is a food cost discussion or is it….
The guys discuss day one training, debating, and how training is never final. What they are trying to get at is, how do you keep the new team member once they start? How does communication effect it? How can one location have terrible turnover and another in the same company have low turnover? Hmm…could it be the leader? Could it be expectations? WARNING: Math ahead!
What do you call them? Guard rails? Expectations? The guys get into how leadership has changed over time and now time has changed over leadership. From pagers to "always on" how can you manage the way you communicate with your team and how your team communicates with you.
Drew scares Sam with his early alarm talk and goes right into a real rant of a time. That's a play on words there, IYKYK. The guys then discuss the importance using process to develop a team not for lack of trust. How you setup your expectations may lead to how your team communicates with you.
This episode has so many twists and turns that the guys feel like they've created a prog rock epic, it's so long they influenced themselves by the end (Stephen Colbert link). The guys start with the Gemini Giant and end with the Oatman, AZ Sidewinder. In between, they discuss where to find answers and how to lead to the answers.
What does Mea culpa mean and why does Drew have it? No product and service debate this time, just discipline and perfect practice. The guys get into how discipline can be a grind but creates great results and how perfect practice is needed to ensure an amazing customer experience. Both states. Wow, agreement! Also, a challenge!
Product gets us in the door, service is the difference between us and them! Sam has decided that it is time to rant. We haven’t mentioned product in a few weeks and Sam was feeling the withdrawal pangs. Drew finds a way to agree and disagree at the same time because service. Maybe as you near the end, you’ll pick up the leadership lesson that they’re putting down.
Is it about your processes or your delivery? The guys get into change and how to make change happen. We all know that change happens every day. Even the most stubborn still change. Check out the ways the guys help to create and maintain change in your organization.
Classroom training, armed with a PowerPoint, a purpose, and a bunch of people. Yet, when we're in the in-store what do we do? We can’t always schedule training so what does spontaneous training look like? Why do we miss out on those opportunities and how can we make a lasting difference? The guys get into “once you see something, say something!” Check out this episode to learn what the next steps are.
Drew has a big announcement and Sam follows up with one of his own! The guys go and dive into the way back machine. Although they start with turnaround times, this really becomes about the big picture and a new TLA, MBC. I bet you can't wait to find out what that means! Could turnaround times truly measure how you lead?
No this isn’t a Devo reference. IYKYK. What’s in it for them? Weather season is different for everyone. Maybe it’s cold in Minnesota or hurricanes in Florida. How do you talk to your team to ensure that when the customers call, your team is there to deliver the best possible results? Oh no, it sounds like more expectations talk!
The guys get down in the weeds on this one. We learn about Drew's poor ability to communicate and how it creates a great podcast tease. How do staggered in times effect your team? How do they build their habits? How do you create a schedule that meets the customers needs without forgetting about your team? Check out this episode and let us know what you think.
The guys discuss team availability. How do you negotiate mutually beneficial results? Drew coins a new phrase that Sam even takes notes on. We would share it here but then why would you listen?
If the Lions can win, so can you! The guys start off discussing the big win by a local football team and no this isn’t a repeat episode. How does alignment of the leaders translate to culture in a restaurant? The guys discuss having a leader and the importance of that whether you go family or team or the Drew & Sam hybrid. John U. Bacon would be proud as they share the added be patient with results but not with actions.
The guys open the mailbag and dive into questions from leaders. The good ol’ “how do you” questions. Like, how do you get training hours when you’re on a labor target? Or what happens when my team doesn’t want to be trained? Drew & Sam oddly don’t argue about much, you would think there would be differing opinions but no, they’ll save those arguments for other episodes!
Hail to the common sense? The guys start off discussing the big win by a local football team and somehow get to discussing why a 3-compartment sink isn't common sense. Listen in as a few new terms are created. Team is not Family. Your weakest link determines your best outcome. Even the old pearl of wisdom, the importance of delegation. Did we mention that local team winning the big game? We’ll try not to be so happy or obnoxious about it!
Drew shares a tale from a recent visit. What do you do when your best team members are miserable because of poor hires? How do you keep them around before they leave? What happens if they leave? The guys get into a few ways to keep your best and promote a few others to customer.
The guys discuss Drew’s new phrase. They decide why should you have just a one-liner when you can have many! Like “Focus on that one pizza, that one customer, that one team member”, or “Make work small”, or Sam’s top three reasons for leadership. You’ll have to listen to hear that one! Drew mentions his top three ways to handle the rush and Sam takes notes, what?!
John joins the guys for a second time to discuss leadership, Navy Seals, and 10 seconds of hockey. Sam learns you can’t trust everything you read on Wikipedia and Drew hopes you listen past his annual NY Rangers plug.
So much show prep that Drew gets to scare Sam. 5 steps to On-the-Job training. Could they be revised? Should they be revised? How will Sam reprint all his cards? Drew explains an updated purpose to each steps and how to ensure that the technology available to your team is used to everyone’s benefit.
Drew & Sam discuss the reason, joy, or purpose behind anonymous posts on a few FB groups. Need to ask without your boss knowing? Shame on the boss. Need to vent? Shame on Drew? How’d we get there. Check it out to find out.
Do you find yourself answering the questions for your team? Even on a day off? Or on vacation? Where do you go if you haven’t been told where to go? Drew & Sam get into the vast array of possibilities. Knowledge is fleeting but wisdom is forever. How you help your team know where to go to find an answer will better set them and you up for success.
It’s 7:45pm, do you know if your store is closed? Sam catches Drew in a role play right out of the gate! Sure, a picture can say 1000 words, but can it get to the root of the issue? Drew & Sam get into ways to solve an issue. Once you know the root of an issue, you can identify the performance gap. Once you have the performance gap you can listen to the next episode!
Join Drew & Sam as they talk speed with 4-time Worlds Fastest Pizza Maker and Domino’s franchisee Dennis Tran. Dennis shares a few theories on success and speed, Sam reminisces about an amazing judge, and Drew shares the kind words of a CEO. The only way this could be cooler is with Dunkin. Listen, you’ll get the joke.
First break all the rules, what the world's greatest managers do differently by Marcus Buckingham and Curt Coffman.
A manual without a fable. The guys get into this book. Drew apologizes for a far-sighted delay. Sam tries to make it all about [REDACTED]. We can't give the book away, so you'll have to listen.
CHALLENGE TIME: On the next shift, ask your team do you know what is expected of you on this shift?
Sure, maybe Drew said time management, we're going to prioritize other parts of the conversation. The guys get into dealing with processes over goals. How do you eat an elephant is old fashioned? What could it be replaced by? Tomahawk steaks? You listen and we'll decide!
The guys get through a few tangents to get to the heart of the matter, real-time coaching. Sure Drew & Sam are good at it, they should be! They don't have to close, open, deal with team member issues, or more. They get into the why of it, for you and for your participants. Sam throws out a hastily made challenge because Drew does weird things. BTW, are you laughing, Jeremy Hill?
Role plays, real time coaching, and soft skills, oh my! The guys go deep into coaching and training soft skills. Sam starts it off with a leadership plea. Can you take him up on it? When and where are the best places to train? Drew explains what a coaching inception is, and Sam decides to tease the next episode!
The guys discuss setting clear expectations. We know, this comes up often, it's ok. This time it's around your management team. What if they aren't available all the time? What if they're not a level one? What if your team is hired for a role? The guys dig into this concept and tease another detailed dive into this concept.
Drew & Sam breakdown a serial shift killer. No arrests have been made but we know the culprit. Whether it's you or a team member, being negative is a great way to kill your shift. Allowing negativity breeds more negativity. They guys dive into RAS again because you see what you want to see.Just do it! That's right. Create a positive atmosphere with your team. How did it go? What were the results? Most importantly, how did the team react to it? Check out the end of the pod for the rules of this game
Massachusetts, Washington, West Virginia, Tennessee, Hawai'i, Oklahoma, Ohio, and Michigan, that's just the last 2 months. Whether its Train the Trainer, Better Visits Today, customized classes, or Better Shifts today, we've been out and about helping and supporting clients.Just do it! That's right. Do a Roles and Responsibilities with your team. How did it go? What were the results? Most importantly, how did the team react to it?
The guys get to chat with franchisee John Richards. From the COO of the largest US franchise to a growing franchisee in Central Mississippi (he graduated from Southern Mississippi, see, swing and a southern miss, that's almost funny), John has a great story and a best practice to share.
Drew and Sam get to chat with the franchisee that started the largest domino's best practice group. Gus Garcia, out of Springfield Massachusetts has a great story that includes giving away prizes that suck. Really.
The start of sportsball season is upon us and Drew reminisces about a TV show that highlights real world expectations and accountability. Will Sam follow along or blame the Lions? Can Drew go two episodes without mentioning his beloved Jets? The answers to these questions and not many more are just a click away.
Absolutely everything. The guys discuss why access to standards and the ability to ask questions is paramount to growth. Drew gets miffed because this should be a short episode. Sam finds a row of soap boxes. Drew responds with "Please, pass the suds".
The guys get distracted by golf, "borrowed" hats, football, and your lists. That's right. They discuss an alternate way to be efficient and effective.
Use a tool, iNotes, OneNote, or even something like Notion. Check out Notion here-> https://www.notion.so/
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Check out the book list!
The guys talk about something that they have never discussed before. No, that's a lie. That's why the record is skipping, product rears its ugly head. Drew is blindsided by this, he shouldn't be but clearly he hasn't listened to the last few episodes like you have. Sam digs into the promise of a brand and so much more!
The guys get into more TLAs around the GPT of the chats. That's right, AI has entered the pod. OK, we mean the real artificial intelligence not the way some view the guy's intelligence. If you're interested in how CHATBOTS can help you and your team, listen and reach out.
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The bookworms are back! Steven M. R. Covey tells about the upside of Trusting and Inspiring. Carrots and sticks are gone, or are they? Are the carrots now, or must they be, ORGANIC? Sam isn’t quite sure about what the author is laying down, Drew is drinking the Kool-Aid on this one. Will the boys agree or are we back to a Product/Service type debate? Tune in and listen! I command you, or I trust you. Are you inspired?
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Find yourself less than 18 minutes and listen to Drew and Sam talk about smooth jazz. No wait, they went on a tangent, no wait, they actually talked about something that will help you on today’s shift! This is one you won’t want to miss. Make sure you share these with your friends!
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No, this isn’t a sequel to a dog movie. Maybe it’s not a return if it’s the first time we’ve done it? It is the guys discussing how they would answer an opportunity from a listener. Check it out as the guys discover tangent after detour after semi-brilliant insight. Do you have something to “stump” the guys with? Just reach out! Maybe you’ll be the next episode.
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The guys have spent the last 2 weeks listening to every previous episode to give you their top 5 moments. So much show prep! Will they be serious and choose the great authors that have joined us or the drinking game? Like, follow, subscribe, and listen to find out!
Reach out to Drew & Sam.
Check out the book list!
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Click here for more information about ICE certification.
The guys get together for a book review, Presentation Essentials by Anne Bruce and Sardek Love. We liked the book so much, sorry spoiler alert, we asked Sardek to join us. To our surprise, he said yes! So join the three of us as we venture into how everyone is always presenting. How to create a catch phrase and where we’re going to keep this book, spoiler we do like it so on a prize table near you perhaps?
Reach out to Drew & Sam.
Check out the book list!
Visit trainwithbty.com
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Click here for more information about ICE certification.
The guys discuss their recent Improve the Customer Experience joint training event. 2 days, so many slides and flip chart pages! The TLAs are flying in this one. Sam comments on Drew’s facilitation abilities during Holy *** Service and Drew gushes about Sam’s NPS session. The next ICE training event is in Ann Arbor. If you can’t make it there, the guys have an announcement you’ll want to hear!
Register for ICE at trainwithbty.com.
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Reach out to Drew & Sam.
Check out the book list!
This week the guys discuss the book, Think Again by Adam Grant. Will the guys debate this book with an open mind or preach and prosecute. Listen and find out where this book ends up. Mayonnaise.
Drew jumps into the hotseat as Sam interviews him about a recent presentation in front of a group of his peers. What happens when your laptop lets you know you didn’t plug it in? Is it always sunny in San Diego? Virtual Reality training and the pizza grading tool?
In this episode, the guys have a special guest, Tim McIntyre. Tim spent years with the brand, gracing us with his presence on stage at many WWR.
In fact, we learn how he got that gig, where Mr. Monaghan’s World Series ring is, and more.
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Reach out to Drew & Sam.
Check out the book list!
Visit trainwithbty.com
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Click here for more information about ICE certification.
The guys get into some social experimentation and talk about Pavlov’s dog. Will prizes generate behavior change? Is there a chance a very small investment could turn into a very large return? Do you want to sell more pizza and have more fun? The answers to these, and more in this must listen to episode. We've even got prizes for you when for follow, like, and subscribe
Reach out to Drew & Sam.
Check out the book list!
Visit trainwithbty.com
Visit fauserconsult.com
Click here for more information about ICE certification.
The guys talk about accountability. How do we treat the teams better, make their jobs easier and YES! More fun? Do you concentrate or are you ready to use? We get a bit saucy! Cold sauce, please, no! Sam gets perplexed about jelly. Drew drops some thermodynamics in, thank you Dr. Drew! We cut, clip and date. Can seconds really turn into minutes and then turn into dollars? Listen in to find out!
Reach out to Drew & Sam.
Check out the book list!
Visit trainwithbty.com
Visit fauserconsult.com
Click here for more information about ICE certification.
The guys thank Bobby for a great topic! Sam agrees with 2 out of 3. Aussie, Aussie, Aussie! Choose your own adventure. Two old guys try to be hip. Spoiler alert, EPIC FAIL! Are Sam and Drew becoming 1? They both hope the answer is no! We check out the Spacebook, hit the gram and do a little SQUACKING! Our expectations are that this episode helps you with expectations! Is Drew on pitch?
Reach out to Drew & Sam.
Check out the book list!
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Click here for more information about ICE certification.
The guys sit down and talk a little about music before getting into the groove. Does muscle memory take over as they get back on topic? Or is the train a little bit off the rails this episode as they take a lighter approach this week.
The guys sat down for their lengthy show prep to talk about their issues. They seem to have worked it all out and are ready to bring you another amazing episode. Wait, that's not right. They talked about common issues and how you can solve them to make your store run better! Last week they talked about killing sacred cows and this week Drew wants to beat a dead horse? Are those the only animal references or can you identify the mystery man Drew can not seem to identify? Listen in to find out!
The guys go dark in this one! Check it out as they get into what a “sacred cow” is, how to identify it in your organization, and why sometimes they’re great and sometimes, well they need to go.
If you haven’t subscribed, followed, or liked yet, what are you waiting for, a personal invitation? OK, we can do that or just hit the button yourself!
A quick message from the guys about a chance to be in the room where it happens! Live training open to all Dominos leaders.
It’s book review time again! Listen as the guys review “Be the best at what matters the most” by Joe Calloway. Check it out as Drew geeks out over chapter 6, can you hear Sam’s eye roll? Sam decides that old episodes on debates are worth revisiting and he’s right! Grab the book check from either of their sites, Drew or Sam. Like, follow, subscribe today!
Episode 86 Is a rollercoaster ride. From Cedar Point to Dexter, a stop in South Park and yes, we still read a book or two. Drew tells a story that proves the importance of just asking! We dive into another book written for folks on the continuous path to being the best leader they can be. Did we like it? Listen in and find out!! If you haven’t subscribed yet, please do! There could be a hat pin in it for you.
In our ever-expanding search for TLAs, our guests introduce us to TBD! Who are our guests? COO of Team Murph Mike Saigh and Director Erick Ortiz. We invited them on to celebrate their 100+ store. It also gives us a chance to celebrate 40k+ downloads! Mike and Erick explain how the success of Team Murph is tied to their beliefs and training to those beliefs. It’s almost like they listen to the pod. If you haven’t liked yet? What are you waiting for!
The gloves come off as Drew and Sam debate what’s more important, product or service. You’ll have to listen in to see if service boy can win this one. Why do we wait for a good #2, second in command! Set a goal to listen to the episode, make a plan, execute it and lead by the right example, you won’t be disappointed. Have you subscribed yet? Do it now!!
Join the guys as they discuss distractions and how to overcome them. Listen as Drew gets frustrated with a verbal tick and then bullied in editing. Sam decides no amount of show prep outweighs thoughts from a “pretty little head”!? RIP to the newest drinking game.
The guys talk to long-time friend of the show, Chris….shhh can we say his last name? Check out the crazy discussion around NASCAR, pizza at racetracks, podcasts about albums, 5 minutes on REO Speedwagon?!, and more. Most episodes the guys try to help you run your store better or give you a bit of information to make your lives easier. This is not one of them. Enjoy the banter, laughter, and rock & roll.
The guys finish up a great conversation with Brian Trier. Brian shares his opinion on the biggest issue facing store operators today. So you want to be an Operations Coach? Brian tells us what you’ll need to think about. Have ya read a good book lately? Brian shares what he’s reading and let’s us know about Master Classes! Great stuff from 2 goofballs and a great guy (You can decide who’s who!). You’ll be glad you listened to this one.
OMG we're at it again with TLAs, NPS, cSAT & we D.I.G for innovation with special guest Brian Trier. Are you gonna eat those tots? Are you READY & SET? Well then, let's GO! Brian shares the secret sauce. We actually D.I.G the innovation and learn Brian's CORE 4. Let's hope this podcast is sustainable. This is the one you can't miss!!
Just Kidding. This episode wraps up the round table trilogy. We hope you enjoyed it! Make sure you subscribe and share it with your friends!
In this episode, the guys share the 2nd of the 3-part interview with franchisees Emily and Dan Elwell, Mike Harding, Sheldon Port, Anthony Satterwhite, and Jimmy Ruedlinger. Join the group as they discuss why goals matter, what they do to make them matter, and how to push their teams and themselves. Sam gets into if we can be a good sharer and Drew explains why peer pressure trumps BHAGs
Episode #77 is the first in a series of three episodes where Drew and Sam sit in and try desperately to control a group of high performing, uber competitive, and just darn nice franchisees. The roundtable covers a ton of stuff. This segment covers adversity in the Domino’s world, ways to fight through and win. How competition drives crazy levels of execution and possibly the most important thing that isn’t said, but is obvious… Your level of performance is greatly determined by those that you choose to network with. You won’t want to miss this one!
The boys seem to be speaking a language all their own. Don’t worry, they explain it all. Sam orders LC and Drew order PJ. What!?! Is Chick-fil-A really all that? Tune in, buckle up and enjoy this audio ride!
The guys take a trip down memory lane. Your support, kind words, and listening have led us to 75 episodes! We couldn’t be more humbled or happy. We take time to give thanks to an amazing list of guests, the best podcast followers we could have ever dreamt of, some amazing tech support from fellow podcasters, and an editor that continues to meet stupid deadlines and creates something worth listening to. Thank you all!
The guys take the week to talk about recreating the wheel. The amount of time wasting creating that which has been created. Drew creates a new drinking game, you’ll 100% get it if you get it. Sam nearly cancels all upcoming travel because Drew embellishes on the Checklist Manifesto. Whether it’s your first shift or your 1000, following a system is key. Why not find the best system and use that? Share your checklist survival story in the comments. Like us, follow us, share this episode.
Drew and Sam hit the books again, finally. The boys dive into the 6 Types of working geniuses and see how many they actually have. Spoiler alert, NOT ALL of them. HA! Patrick Lencioni’s latest offering is out, and we couldn’t get our hands on it fast enough. Listen in and see if you should be reading it as well. This is a great conversation with insights for pizza kids of all levels. Share it, follow us, subscribe and enjoy!
In this episode, the guys discuss the joys of friendly competition. What it used to be like. How you can make the most of it. Drew toots his own horn, over and over. Yes, we get it, he knows how to do something. What that is and what the results are, he won’t say. Sam teases the next episode! He’s getting great at that. Listen until the end, they’re going to ask you to share again. Probably something around friendly competitions.
The boys are extremely grateful for yet another chat with Don Meij. Sister Kerri joins the conversation as well. This episode covers very important topics. A better slice for everybody! Mutually beneficial relationships. This is an important listen to help you get closer to cracking the code for staffing! Spoiler alert; it’s NOT an overnight fix. This just in, there is no overnight fix! You don’t want to miss this. Share it with everyone, like the podcast, follow, subscribe! Jump on in, the water is fine!
Interviews? We don’t need no stinking interviews! Just hire em’! Or, maybe not. Or, maybe definitely not. The guys talk about job hoppers, the importance of 162 page interview guides (maybe less). Wait, do people really throw their drinks back thru a drive thru window? What the heck is a glittering generality? And finally, if I asked your friends and family if you listen to the podcast, what would they say?
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In Episode 69 Sam and Drew square off and debate. Sam takes the Lions and Drew sticks with his J-E-T-S. Check ESPN to see who won! Efficiency and conquering the rush make their way into the discussion. You won't want to miss this one! Subscribe and tell your friends. Send smoke signals or release the carrier pigeons!
The guys journey down yet another rabbit hole. Enjoy the journey to the depths of Image. But is it really image? Or is it about communicating fully fledged expectations? Is this is a great debate or just a whimper? Can Drew muster a defense of the indefensible or just stammer yeah alot? Can Sam do better than Tom said so or manage to be more judgy? You’ll have to listen to see who wins…
In this episode, the guys tell you about their investigations into some brutal pizza crimes of the past. Whether it be the case of the missing chicken or the unidentifiable pepperoni, they go behind the scenes to discuss the investigation. But was it worth it? Get your calculators out because the math might surprise you.
The boys share more of their exploits in Salt Lake City. They talk about the power and terror of observational coaching. Timing… so important! Do you have a support human? The RAS comes back in to the conversation (Thanks Mel Robbins!). Wabbit hunting again? Is Drew Elmer Fudd? We learn some fishing tips and tell you how to avoid malpractice! Share these with your friends! Subscribe and enjoy!
In episode #65 the guys get excessive about food variances. Pineapple on pizza? How many pasta tins should you have? Where’s the best count location? If you’re having challenges with inventory, you’ll want to listen to this one! #SMPHMF!
A look into how to formulate your vision and plan for your team so you can unite everyone towards your goals.
While Drew is celebrating his anniversary, Sam sits down with Mike Rompel. The sales numbers have Austin Powers and Dr. Evil flabbergasted!
Two guys, a microphone and sooooo many rabbit holes! The guys tie up some loose ends from episode #61. Sam gets out hustled, a lot, I mean, by a ton! Drew is all over the place, one might say a pinball or he might say something for a pinball machine, which is it? If you ever see Drew in your store, restaurant, store, restaurant (the debate continues!) ask him to clean a wall. He’s tall, likely won’t need a ladder!
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This conversation is “SUPER” about supervisors. We talk about preventing fires, going down rabbit holes, things dying in hotels and making your bed. If you’re a multi-unit leader or want to be one, this is a great conversation you won’t want to miss!
Anthony takes the hosting seat while Drew is "Lost in the Sauce" in Salt Lake. Sam and Anthony chat and share the importance of shoulder to shoulder time.
The boys talk about pizza. No, really! They also wonder if you’re addressing symptoms or the real issue. Tune in, like, share and subscribe! It’s free!!
In this episode, the guys, no wait, Drew and special guest host Kerri Hayman discuss the importance of plans. Whether at the franchise level, supervisor, or store.
Today the guys fly solo again because time zones are hard. Drew shares a recent event that I’m sure has happened to you. How to handle it and not be scared about the outcome!
The guys spent an exorbitant amount of time in a dumpster! They also decide what makes a dumpster fire or should you actually wax your dumpster? This one gets a little goofy. But which ones don't? Tom Petty gets more than just a sound drop on this one and we examine the importance of getting to see a rock 'n' roll documentary! Enjoy this one comment make sure that you subscribe, share with your friends!
In this week's episode, Drew flies solo.
Let's talk communication systems, not crucial, difficult, or fierce. More like what, how, when, and why?
The guys make good on there promise to tell continue with last episodes story. They dive deeper into having those Crucial Conversations and how it will help you build a better team. But here is the catch, it all starts with you!
The guys chat about Drew's new curriculum direction. Sam is crucially connected to crucial conversations and thankfully, for you, Drew puts a stop to it.
A message so nice, we are telling you twice! The guys discuss a few key ideas when you get boosted. Whether ordering, scheduling, or taking care of your people, this episode is for you. They'll also give an update on the virtual training event to help you.
Much like Ferris back in the day, Drew needed a day off. He took the advice of one of our previous guests and take a d%#$ holiday. But fear not, Sam was here to bring you this critical piece of advice that you need to keep your store running at peak leaves. Or was it crucial? You'll have to tune in to this solo conversation to find out.
If you need to improve on your product, it all starts with better dough management. The guys build on their dough advice from the previous episode and help discover and easy yet effective way to help you better manager your dough. If you have a system you think is confusing or ineffective, they discuss a new way to manage your dough so you can provide your customers with amazing pizza experiences.
The guys share a Taken with you that makes them wonder, why are things so complicated? Learn a quick and easy way to manage your dough and behold the depth of knowledge as the guys explain why your environment is as important as the task you’re trying to accomplish. In other words K.I.S.S.
It is time for another book review, this time on yet another Jon Gordon Book The Sale (we might like his books just a little bit). Listen to the guys as they jump on the divergent highway to bring you the scoop to make your team successful They discuss the importance of being transparent with your team to build that trust. But what does it mean to be transparent with your team? In addition, the guys talk how to help you and your team achieve work life balance, but is it is as simple as time? Tune in to find out!
The guys want to talk about how bright shiny objects can... SQUIRREL! What were they saying? Oh, get through their digressions and find a way to minimize the impact of the UBSO!
Drew will tell you that Sam is overly excited about this episode, he’s not wrong! The boys talk about things they’ve seen in restaurants around the country. There’s a special news bulletin that breaks in midway through the beginning of the episode. There is a chance that we continue to beat the dead horse of image and how important it is, also, how easy it should be to manage. This is a quick one. Clocking in at under 20 minutes. It’s packed full you may want to listen to it more than once. Go ahead and share it with your friends. We triple dog dare you!
This episode has it all, from red kangaroos, black rock platypus, discussions of the "E" word and you guessed it, the importance of just taking a %&@$ holiday. If you are looking for some great tips and tricks to take your team to The Next Level, so that you can Be Better Than Yesterday, look no further.
The guys review performance reviews. Review the podcast and give us your review. That's a lot of reviews!
Another week and another episode! This time the guys try something different, interviewing other podcasters! Team Hishmeh's 40 Pep Podcast. Nolan and Ian tell their stories and how podcasting has impacted their franchise. Then Drew and Sam pop over to the 40 Pep Podcast for Part 2!
In this week’s episode, the guys review The High 5 Habit by Mel Robbins. If you’ve ever wondered how or why positive people are positive or how can you eliminate the nagging negativity in your head, this book is for you! They also discuss the Reticular Activation System. You’ve got one. You’re using it right now. The guy’s key, how to use it to your advantage! Do you want to learn more about it? Then why are you still reading this, click the link and listen!
The guys discuss quantum mathematics, or at least is double doubling is really quadratics. Then they almost quit goofing long enough to help shed some light on the most important part of last week's events, you!
Drew and Sam talk about some mind blowing, yet simple, pre rush prep tricks to make sure you're ready for that next rush and good hiring practices to make sure you are getting the applicants you want. Want to make sure your next rush doesn't have you taken by surprise? Listen in so you can get one step closer to being fully staffed and fully prepped.
The guys discuss a few key ideas when you get boosted. Whether ordering, scheduling, or taking care of your people, this episode is for you. They'll also give an update on the next virtual training event. Click here to register.
The guys share some recent larceny from stores. Arts and crafts time! Follow along as they describe something to take your image to masters then doctorate level. If you can make it, not only will your store instantly get that hit of dopamine, but you’ll also have a chance to win fabulous prizes! It’s a win-win so what are you waiting for, listen and participate in our Listener Challenge.
The guys talk about the importance of getting your team up to speed by utilizing those 15-30 second, real time training moments. Fire prevention leads to less fire fighting and yes, that will lead to a (dun da da dun dahhh) - Quality Day Off!
Drew & Sam discuss Richard Sheridan’s second book, Chief Joy Officer. Drew makes good on his promise from last episode to discuss this book. Sam finds the joy teasing. As always, the book then finds it’s way to their….nope, you’ll have to listen to find out where this book ends up in their final review.
Join Drew & Sam as they bring CEO, Chief Storyteller, and co-founder of Menlo Innovations, Richard Sheridan. Author of two great books, including Chief Joy Officer that we will discuss next episode, Richard explains how he is so full of joy. The best part? He explains how he has spread that joy and how you can do it too! Whether it’s pizza or programming Joy can drive your team. Speaking of pizzas, learn Richards favorite toppings, hint he believes in “run the experiment” so pepperoni may not make it.
In episode 31 Sam continues to gush over his favorite segment “Taken“. Drew and Sam jump in and talk about the need for awareness and how important it is for you to deliver exceptional customer experiences the bulk of the time. This is an episode you won’t want to miss, in fact, you’ll probably want to listen to it more than once! Make sure to subscribe so you never miss a new episode.
In episode number 30 Drew and Sam start to dive into the deep end of running more efficient labor. Breakdown the labor challenge into three buckets. Turns out bucket one was bigger than we thought it was! If you wanna make more money and have more fun this is an episode you won’t want to miss
Episode 28, the second one in our new format. We jump into our third John Gordon book. This one is every bit as good as the first two. Great discussions all about a terrific book. This is an episode you won't want to miss!
The boys have changed up the format and we are now targeting 30 minute episodes. Check out the first one today.
Episode 26 is packed with awesomeness. We spend some time with Chairman Circle franchisee Jason Shifflet. Jason talks about how serving other leads to being the best. Sam decides to revive an old grading system for our book, The Coffee Bean. Subscribe, download, listen, laugh and learn!
Episode 25 is jam packed with New Year’s goodness. We spend some time with current World’s Fastest Pizza Maker Werner Lomker. Werner shares the secret to starting or continuing your journey to become the next champion. Drew continues to struggle to get a word in edge wise because Sam can’t stop talking. Rules? Drew claims we don’t need no stinkin’ rules. Subscribe, download, listen, laugh and learn!
Drew and Sam take a look back on the year that was, with some of their favorite moments and highlights with great insight from the last year! They also look ahead to what is coming in the New Year and give some great starting points on how to take your team to the Next Level and be Better Than Yesterday in 2022.
On this episode Drew and Sam go outside the Domino’s world and talk to Six Time New York Times Best Selling Author, John U. Bacon. John and the guys dive deeper into the book “Let Them Lead, Unexpected Lessons in Leadership from America’s Worst Hockey Team”. We did an initial review of this book back in episode #19. Now we bring you the author and go get more insight into those unexpected lessons while connecting the lessons to your stores! We learn that not only do we like John’s book, but he loves our pizza! This is a great interview and you won’t want to miss it!
Join Drew & Sam on this December 7th podcast drop, as they once again break their own format rules while discussing “The truth about Employee Engagement” by Patrick Lencioni. 5 Dysfunctions takes place at a tech company (E20), Ideal Team player takes place at a construction company (E21), Truth takes place at a pizzeria! Along the way, we get to talk with Mr. Cincy, our name choice not his, John Glass. Check out his explanation for “It’s not easy but it’s worth it”, hear Drew’s mea culpa, and enjoy ice cream on John when EFD comes mid-next year!
The boys talk about the ideal team player and actually read a book about that very same subject. It turns out, what you're really looking for, is folks that aren't jack wagons! We have an amazing conversation with Franchisee Glenn Mueller. We talk about where we've been, where we're going, and great ideas we've seen out in the world! This is an episode you won't want to miss. Make sure that you subscribe so you never miss one exciting minute!
In this episode of Drew & Sam talk training, the guys discuss awareness. Knowing what you are doing instead of guessing because we know Knowledge is Power! Listen as they discuss a great book, the 5 Dysfunctions of a Team. Without trust can you build a team? Special guest, gold-Franny franchisee and locally known rockstar Sheldon Port joins us as well.
In long awaited Episode 19 the guys talk about leadership and the need for you to “Let Them Lead”. Speaking of “Let Them Lead”, we talk about the latest book from John U. Bacon and get some unexpected lessons on leadership hearing about America’s worst hockey team. We spend some remarkable time with the RPM training team! Buckle up, this is a great episode!
That’s right! Drew & Sam talk about the art of nice and how to quantify it. Our guest, 2020 Franchise Trainer of the Year, Stephanie Siegwald tells us how she is not a trainer and introduces us to the Purple Monkey Dishwasher. While talking to Stephanie, we get to hear how Sam deals with REALLY SLOW hotel internet or we replaced him with Max Headroom! We discuss the book 11 Rings by Phil Jackson, not for the basketball but for the leadership. Lastly, we will talk Taken and Drew as usual breaks the rules with an “un”taken.
In this episode, listen as the guys discuss their most recent adventure, moving the service needle in one store. How the leadership determines the customer experience, why there is no book review and angrily shake their fist at mother nature. What if the secret to improving your operations has little to do with process, delivery area, or staffing but instead has everything to do with a favored saying of ours "The speed of the leader determines the pace of the pack"
Episode 16 is packed full! We have an amazing conversation with 2021 Supervisor of the Year, Jeremy Hill. Jeremy teaches us Pizza Math, re-humanizing the customer experience, BHAGs and managing the future. Hey Levi!, we answer your question and it was a good one! Are you using too much Alfredo or going through a ton of “C” batteries? We have solutions in TAKEN! Get pen and paper ready, you’ll want to take notes! Make sure to like the podcast, leave us some feedback on Apple podcasts and share this with your friends!
Drew and Sam reconnect with Stan Gage. We chat about the fellowship of the miserable and why you don't want to be a part of that group. There’s a slice of the podcast where we talk about, well, slices, of pizza! We chat about the importance of making sure the core of what you do has full fledged expectations so you can deliver the very best experiences for your customers. Episode 15 is one you won’t want to miss! (Of course, you should listen to them all!) Make sure to share with your pizza pals and subscribe so you never miss an episode!
Drew and Sam tackle the challenges for change management. We talk about cutting edge, learning hub and the challenges of any change. Shane Casey tells us about cutting edge and whether or not it works in high volume. We discuss The NEW One Minute Manager
In episode 13, or is it 12.2?? Hmmm.. The guys talk training around pizza! There’s a chance that there’s a discount code for the upcoming mini-con. We finish up our conversation with former CEO Patrick Doyle. He talks a lot about technology and how it will shape the future even more. We jump into a great book where our current rating system just isn’t enough for Drew so he breaks the rules, AGAIN, and adds his own rating! There’s an opportunity for you to win a copy of the book. Download today and for goodness sake, make sure you subscribe so you never miss a new episode!
Book: Clone Yourself
The guys talk more about retention. Patrick Doyle tells us about the toughest transition in Domino's and we talk about the book, Built to Last.
Episode 11 comes to you taped in front of an audience! We talk to two time Gold Franny winners Emily and Dan Elwell. We share a particular set of skills from an audience member and dive into the book Good to Great.
In this episode, the boys really clean up. We solve your marital issues and Dave comes in to knock down a few silos!
Book Discussed: The 80 / 80 Marriage: A New Model for a Happier, Stronger Relationship
Drew and Sam won't use the Force on you but they will talk Staffing and how your approach means as much as your systems. Chairman of the Board Dave Brandon joins us and we discuss the book "Helping".
Part 2 of the Don Meij interview is here and it is amazing. Don answers questions about innovation and how in the world they get delivery times so low! Drew and Sam talk about staffing and share some things they’ve “taken” from the road. We ask you, the listeners for help! Send us questions about staffing, send us what you’re doing that’s working. Let’s all put our heads together and crush this staffing problem! We’d love for you to subscribe to the podcast so you can hear the latest episodes first!
Description: Master Franchisee and Chairman’s Circle award winner Don Meij joins for part 1 of his 2 part interview. Drew and Sam talk training and the importance of the 5 steps of On-The-Job training. This is a must listen for everyone in the Domino’s family! Episode #7 ready for you!
Drew and Sam celebrate Women’s History month by interviewing franchisee Cassie Gerety. Buckle up, her passion for the business is out of this world! The boys talk training and continue episode 5’s discussion on setting Full Fledged Expectations and go to the next logical step and chat about accountability and how that happens. We observe our standing tradition of reviewing a book and finally. We’ve got questions!
Drew and Sam SQUAWK about expectations and how we could probably get better performance simply by setting better expectations. They fly in for a book review and let you know how to get your flock performing better. The guys have TAKEN some great practices from their best clients and share those with you. The interview takes a break in this episode, but it will return in episode 6 with a pretty amazing guest and we couldn’t be more excited! Set aside 44 minutes for some training talk! Subscribe, download, enjoy and share!
Episode 4 is here! Drew and Sam take inventory for you. Franchisee Anthony Satterwhite joins the discussion and shares his vision for making Cleveland one of the best DMA’s in the country… spoiler Alert, it’s all about people! We review another book to help you decide if it’s worth a read and help you to continue to spend important time developing yourself!
Super Bowl LV is in the books and so is Episode 3.LV! Drew and Sam drop a special episode to talk about the game and OUR Game Day! This episode is short, sweet and to the point! Enjoy!
In episode 3 Drew and Sam talk certification. The guys review a New York Times best selling book and get the opportunity to spend time with a pretty darn good General Manager! Download today, follow the podcast to be the first to hear new episodes!
"Stop hemming and hawing and embrace the change to succeed": Drew and Sam talk about the impact a great leader can have on your store. The guys review a book about beginning your journey to improvement. Franchisee Eric Arntson knows a thing or two about the road to improvement and shares a few minutes with us! Drew and Sam also answer some of your questions from the previous episode.
“If you always do what you’ve always done”, Drew and Sam talk about their upcoming Staffing eLearning module, review a book that brings the energy, and interview a franchisee who has his team on the right bus, and lastly, share a few activities for those leading classes.