The Digital Solicitor Podcast: Recent Episodes
thedigitalsolicitor
Delivered by experts, peers and providers to the legal profession. This exciting new podcast puts solicitors at the forefront of online innovation in legal services.
In today's podcast, Craig Matthews, LEAP and Nicola Moore-Miller, Global CEO of Jayva, discuss how to ensure you’re getting the most out of your IT, software and systems. Listen as they share hints and tips on how to use your technology better, the importance of having ongoing training and engagement, and how to ensure your use continually evolves, increasing efficiency, improving customer service and staying cyber secure.
A Chartered Accountant, CGMA, BA (Hons) by trade, with 20 plus years of working in the legal sector, Nicola’s roots lie in practice management, especially in the areas of accounting, finance, systems and compliance.
Nicola’s got a keen awareness of the operational challenges of managing a law firm in today’s environment. She can guide and train employees of any role on how to better manage their workload and concentrate on delivering high-quality, consistent and professional client service.
Digital marketing adds huge value to law firms but many avoid it as it can seem like a daunting and unfamiliar task. Today's guests are Craig Matthews of LEAP and Rich Dibbins, Founder of Staxton Digital who will explain the importance of digital marketing for law firms and how this can increase revenue for law firms. They also provide tips on how to build a successful digital marketing strategy for 2023.
With an uncertain time ahead of us in the property sector in this podcast we look at how to establish long lasting relationships with your clients and estate agents and how to manage and nurture those relationships in both the physical and digital world.
Today's guests are Craig Matthews, Director of Lifetime Planning at LEAP, and Rob Hailstone, an ex-residential property conveyancer with nearly 5 decades of experience, who formed the Bold Legal Group (BLG) in 2010. The BLG now has approximately 700 member firms of all different shapes and sizes throughout England and Wales (all of which carry out a significant number of residential conveyancing transaction annually) and is widely respected by all stakeholders including legal regulators, lenders, HMLR and the DLUHC.
This podcast looks at private client practice and whether it’s fit for purpose in today’s changed trading environment. The services lawyers offer to clients for lifetime planning around assets, tax and inheritance plus wills, trusts and probate is a growth area.
With an increased uptake in technology across all age ranges, more complex family structures, increased wealth and new and emerging asset types, traditional approaches to providing private client services may no longer meet the evolving needs of your clients and their estate.
And in the world of practice development, especially technology and software, private client work has found itself left behind in recent years. LEAP’s Director of Lifetime Planning, Craig Matthews, talks about why and how this can be reversed.
Whether you are embedding a single system to run your firm, improving digital literacy across your team, or harnessing powerful software integrations to help with the heavy lifting, this informative podcast talks about how to form a successful strategy and help streamline processes within your firm.
Christina Grzasko is joined by Jarvis Joslyn of LEAP UK to talk about the technological do's and don'ts to consider when working to optimise your law firm's productivity. With contributions from existing LEAP Users, we give you an inside steer on the strategies you will want to adopt for your firm.
The expectations on service that law firms were required to deliver soared during the pandemic with reliance on technology becoming essential in order to help satisfy clients’ heightened demands by facilitating remote support and uninterrupted communications. Now, following a year of contactless customer service options, clients are comfortable with, and even prefer, the digital service they received as it is simply easier for them, providing greater convenience and efficiency.
To be competitive law firms must consider this shift in client preferences and cannot simply revert to pre-pandemic client service models. This podcast looks at the technology required to deliver on this increased customer demand and the positive impact that its implementation can have on a law firm's revenue, reputation and growth.
With SDLT holiday transactions tailing off, now is a good time to look at where the overworked conveyancing market has left solicitors and think about what comes next. To help us do this, the Digital Solicitor podcast is joined by Rob Hailstone of the Bold Legal Group, an ex-residential property conveyancer with over 40 years’ experience who helps law firms have an extra pair of eyes and ears to make sure they are kept fully informed and up to date with all conveyancing issues.
The LEAP Best Practice Standard for conveyancers was set-up four years ago as an accreditation mark of excellence achieved by law firms using LEAP’s innovative technology. Through its use of independent, remote and specialist audits, achievement of the standard shows clients and stakeholders that law firms deliver a gold standard of legal work in conveyancing whilst using the most up to date and innovative legal technology.
In this podcast we look at some of the processes and benefits of accreditation, with Craig Taylor and his guests Rob Hailstone of the Bold Legal Group and Brian Boehmer of Locktons Specialist PI Insurers who offer excellent insight into what the next 12 months hold for conveyancers and how achievement of the best practice standard can help firms in the current PI market.
The pandemic has pushed the dialogue around working from home forward by about 30 years. It has raised the whole topic of how we work and where we work, so how can law firms continue to motivate, support, promote wellbeing and improve collaboration amongst their teams with working from home becoming increasingly popular? And what can be done to prevent loneliness, isolation and burnout?
My guest is Susanne Poole, who has worked with LEAP Legal for five years, starting off in an HR capacity in the UK and is now Head of People Operations, covering LEAP’s North American staff.
How we work and choose services has shifted dramatically since the pandemic. Competition is at an all-time high in the legal market with technology key to running an enduring legal practice.
This informative podcast will explore how and why technology is impacting the sustainability and competitiveness of firms by examining cloud working, process automation, real-time client collaboration and self-serve portals with Adrian Jardine and Alex Maitland of LEAP UK.
The need to become a digital business has involved law firms in change on a significant scale in the last 12 months. What should they consider when choosing legal software and a supplier to work with and what matters more, price or quality? Why do we hold to the belief that good tech is now essential if law firms are going to make more money and be more competitive in the next few years and, crucially, why should we invest in it?
These are fundamental questions and they are discussed in this podcast with my guest, John Espley CEO of LEAP UK.
In recent years there has been a cultural and emotional shift with the Cloud becoming an everyday part of our lives and yet few of us can truly describe what the cloud is. There remains something of the black arts about it that can cause uncertainty, especially for potential business users who are used to the idea of something solid like a server on premises.
In this podcast we talk about some of these questions and concerns by taking a close look at what the cloud is – and isn’t – and what it offers firms, both in terms of flexibility and risk mitigation My guest is John Flanagan who is Head of Product and Innovation at LEAP UK .
An apposite look at the issues facing female legal professionals in this inspiring conversation with Jodie Hill, employment lawyer, a diversity, inclusion and mental health advocate and a Women in Law ambassador.
A deep dive into key issues in this extraordinary of times with Richard Miller, head of the Justice Team at the Law Society. We discuss frontline working in courts and police stations; remote hearings; means testing; payments on account; Legal Aid Review; crime contract extension and the positive effect of digitisation within legal aid firms.
Setting up a law firm during a global pandemic may seem irrational and high risk. However, in such a world-changing event the winners are those that adapt quickest and realise change rather than resist it.
Many lawyers would have always dreamt of the possibility of setting up their own practice, and given the circumstances, for many, these dreams will have accelerated into reality, and there is good reason for this.
This informative discussion highlights why now is such a great time for legal start-ups and looks at the practicalities and considerations of running your own practice.
Recent months have brought about immense change in the way we all live our lives, simplifying life for some but for others, adding significant complexity. Family law dispute work still needs to be dealt with and in many cases the demand for service has become more prevalent.
This informative session looks at the impact the pandemic has had on family law, how family lawyers are able to manage high demand whilst maintain empathetic service, and adapt to meet the requirements for online court hearings.
The impact of COVID-19 on the legal profession has been considerable, ‘remote’ working and cloud technology have now become an everyday part of legal practice, and law firms have had to adapt quickly, running their business to meet the current needs of both client and staff during this tricky time.
This informative session looks at the impact the last few months have had on the profession, how law firms have had to change, the lessons learned and the barriers to overcome when digitalising your legal practice.
The Government cut in stamp duty (until 31st March 2021) has provided a much needed boost to the property market. It’s how conveyancers scale operations to meet the expected increase in workload that is paramount.
As well as detailing the impact and lessons learned within the housing market over the last 6 months, this informative session looks at how law firms can ensure scalability and develop working practices to meet both the highs, and the lows in the demand for conveyancing work.