The Rebekah Panepinto Project: Recent Episodes
Rebekah Panepinto
Welcome to the Rebekah Panepinto Project, a show that highlights Rebekah's friends, mentors, and thought leaders across the globe!
These guests are impacting the enterprise as they strive for business success by utilizing technology, influencing industry innovation, and reshaping the future.
In this episode, Rebekah Panepinto sits down with product strategy expert Radhika Dutt to explore the hidden “product diseases” that quietly derail companies. While many teams blame poor execution when products fail, Radhika explains that the real problem often starts much earlier with how organizations define success, chase metrics, and build products around short-term incentives rather than long-term value.
Radhika breaks down why teams frequently prioritize shipping features over solving meaningful customer problems and how that mindset leads to stalled innovation. She also shares how leaders can diagnose these product diseases inside their organizations and shift toward a problem-first approach that focuses on creating durable value rather than vanity metrics.
Takeaways
- Many product failures are caused by structural “product diseases,” not poor execution.
- A problem-first mindset helps teams avoid building products that customers don’t actually need.
- Companies fall into incremental improvement cycles that prevent breakthrough innovation.
- Product strategy should start with understanding the problem space, not the solution.
- Leaders must align teams around long-term value instead of vanity metrics.
- Organizations that solve real problems build more resilient and sustainable businesses.
Chapters
- 00:00 Introduction
- 01:38 What “Product Diseases” Really Mean
- 04:17 Why Many Teams Build Features Instead of Solving Problems
- 06:46 The Hidden Incentives Driving Bad Product Decisions
- 09:23 Output vs Outcomes in Product Development
- 12:41 Why Growth Metrics Can Mislead Companies
- 16:08 The Trap of Incremental Innovation
- 19:27 Diagnosing Product Diseases Inside Organizations
- 22:54 Shifting to a Problem-First Product Mindset
- 26:33 Building Products That Deliver Real Value
- 30:11 Advice for Founders and Product Leaders
In this episode, Manuel Martinez, a Technical Account Manager at AWS and the host of the Career Downloads podcast, opens up about his inspiring journey through the tech industry. From starting out as a help desk technician in a casino to eventually working with AWS, Manuel shares the twists and turns that shaped his career. He talks about the importance of solving business problems with technology and building authentic relationships in the professional world.
Manuel also gives us a behind-the-scenes look at his Career Downloads podcast. He reveals how the podcast began, fueled by his passion for mentorship and helping others navigate their tech careers. The conversation touches on the highs and lows of starting a podcast, the lessons he learned, and the surprising opportunities that emerged from sharing his own story.
Takeaways
- Career paths in tech are rarely linear; everyone has their own unique journey.
- The value of mentorship and teaching others in your career.
- Success is not just about personal achievement but also about making an impact on others.
- Embrace challenges and learn from mistakes, both in career and podcasting.
- Building relationships is more important than transactional networking.
- Sacrifice, success, and significance: balancing career growth with personal impact.
Chapters
- 00:00 Introduction
- 01:16 Manuel’s Early Career Journey
- 03:09 Transitioning to AWS
- 05:25 The Evolution of Career Downloads
- 08:06 Starting the Podcast During COVID
- 12:56 The Challenge of Podcasting: Failures and Lessons
- 15:41 The Value of Networking and Storytelling
- 19:06 Memorable Episodes and Key Takeaways
- 21:22 What Inspired Personal Growth and Career Changes
- 23:43 Looking Ahead: Vision for the Podcast’s Growth
- 25:53 Key Career Principle: Sacrifice, Success, and Significance
- 29:02 Conclusion and Final Thoughts
In this conversation, Kira Shishkin, CEO of informed.now, discusses his journey as a global citizen and the importance of providing quality news without the noise. He reflects on his experiences growing up in Ukraine, living in Israel, and moving to the United States, emphasizing the cultural richness of different regions. Kira also addresses the current state of news media, highlighting the shift towards sensationalism and the need for a platform that restores dignity to news consumption.
He discusses the challenges of misinformation in the digital age, the role of AI in news, and the importance of critical consumption of information. He emphasizes the need for journalistic integrity and the value of primary sources in news reporting. Kira also shares insights into the user demographics of informed.now, highlighting the platform's focus on media mindfulness and community building. He concludes with his guiding principles for success, emphasizing the joy of helping others.
Takeaways
- Cultural diversity in the US is often overlooked.
- The news industry has shifted towards sensationalism.
- Quality journalism is essential for informed decision-making.
- The term 'post-truth' reflects current media challenges.
- AI can help filter out noise in news consumption.
- The mission is to inform without overwhelming the audience.
- Critical consumption of news is essential for informed citizens.
- Media mindfulness is key to avoiding information overload.
- Headlines often manipulate emotions; be cautious.
- Community building is vital for creators and builders.
- Helping others can be more rewarding than receiving help.
Chapters
- 00:00 Introduction and Background
- 01:25 Global Citizen Journey
- 07:21 Restoring Dignity in News Consumption
- 08:47 AI's Role in News and Misinformation
- 14:54 The Informed Platform: A New Approach to News
- 21:13 Understanding the User Base of informed.now
- 29:25 Guiding Principles for Success
In this conversation, Richard Sides discusses the digital transformation in the food and beverage industry, focusing on the integration of technology, particularly within the Microsoft ecosystem and Shopify. He shares insights on brand loyalty, direct-to-consumer strategies, and case studies like Rocky Mountain Chocolate Factory. Richard also explores future tech advancements, the intersection of music and leadership, and the guiding principles that have contributed to his success.
Takeaways
- Digital transformation is crucial for the food and beverage industry.
- Understanding the Microsoft ecosystem can be complex but rewarding.
- Brand loyalty drives direct-to-consumer strategies.
- Case studies illustrate successful technology implementations.
- Exploring new industries can provide growth opportunities.
- Music and leadership share common principles of trust and empowerment.
- Giving first creates lasting relationships in business.
- Continuous learning and humility are key to personal and professional growth.
Chapters
- 00:00 – Introduction
- 01:18 – Navigating the Microsoft Ecosystem
- 08:28 – Brand Loyalty and Direct-to-Consumer Strategies
- 10:54 – Case Study: Rocky Mountain Chocolate Factory
- 13:35 – Exploring New Opportunities Beyond Food and Beverage
- 17:38 – The Intersection of Music and Leadership
- 22:58 – Guiding Principles for Success
In this conversation, Rebekah Panepinto and Zach Goldberg discuss the innovative solutions Gruntwork is providing to address DevOps challenges, particularly through the use of Terragrunt. They explore the complexities of navigating different cloud service providers and the unique strategies Gruntwork is employing in the marketplace to establish itself as a leader in the industry. The discussion highlights the importance of open-source contributions, the need for specialized tools in a complex cloud environment, and the significance of building trust within the marketplace.
Zach also discussed his book, 'The Startup CTO Handbook,' which serves as a resource for tech leaders facing common challenges in their roles. He emphasizes the importance of soft skills and strategy in technical leadership and the frameworks for decision-making. Zach shares insights from his coaching experience, highlighting the need for leaders to balance technology with business objectives. The discussion also touches on the significance of communication between technical and non-technical teams, as well as the value of continuous learning and adaptation in the tech industry.
Takeaways
- Terragrunt is a key tool for automation and orchestration in DevOps.
- Gruntwork's approach allows for scalable infrastructure management across multiple cloud accounts.
- The marketplace offers unique opportunities for companies to provide tailored solutions.
- Building trust in the marketplace is essential for Gruntwork's growth.
- Understanding the business side of technology is crucial for success in the marketplace.
- Soft skills are crucial for technical leaders to succeed.
- Decision-making frameworks help leaders navigate complex choices.
- Communication between technical and non-technical teams is essential.
- Coaching helps leaders build confidence in their decisions.
- Understanding the business impact of technology is key.
- Continuous learning is necessary for effective leadership.
- Balancing innovation with practical business needs is vital.
Chapters
- 00:00 Introduction to the Rebekah Panepinto Project
- 00:02 Meet Zach Goldberg: Executive Coach and CTO
- 01:27 Diving into Gruntwork's DevOps Innovations
- 03:15 The Open Source Impact of Terra Grunt
- 04:42 Navigating Cloud Service Providers
- 05:32 Challenges and Opportunities in DevOps
- 12:04 Exploring the Startup CTO Handbook
- 16:16 The Importance of Soft Skills and Strategy
- 22:21 Frameworks for Tech Decision Making
- 25:31 The Value of Hackathons and Innovation
- 27:06 Guiding Principles for Success in Business
- 28:28 Conclusion and Final Thoughts
In this conversation, Jim Harris discusses the rapid evolution of AI technology and its implications for various industries. He emphasizes the importance of understanding AI's potential to transform business operations, enhance productivity, and facilitate language translation. Jim also explores the concept of agentic AI, which personalizes user experiences, and highlights the necessity for continuous learning and adaptation in a fast-changing technological landscape.
Takeaways
- AI is the fastest adopted technology in history.
- Many industries are resistant to AI due to misconceptions.
- AI can enhance productivity by freeing up time for strategic tasks.
- Language translation through AI can open global markets.
- Agentic AI personalizes user experiences based on preferences.
- Continuous learning is essential in the age of AI.
- Humility is crucial for leaders to adapt to change.
- The future of work will require new skills and adaptability.
Chapters
- 00:00 - Introduction
- 03:00 - Industry Adoption of AI
- 18:47 - The Role of Language in AI
- 27:43 - Agentic AI: The Next Evolution
- 34:25 - Learning and Change in the Age of AI
In this conversation, Rebekah Panepinto and David Vulcano discuss the intricate relationship between Contract Research Organizations (CROs) and the healthcare industry, particularly focusing on the drug development process, the challenges of clinical trials, and the role of AI in enhancing efficiencies. They explore the lengthy timelines involved in bringing new drugs to market, the importance of diversity in clinical trials, and the ongoing efforts to improve interoperability in healthcare systems. The discussion also touches on the implications of rapid drug approvals, particularly in light of recent developments like the COVID-19 vaccines, and the need for responsible AI integration in clinical research. In this conversation, David discusses the responsible implementation of AI in healthcare, emphasizing the importance of human oversight and ethical considerations. He highlights the significance of privacy and confidentiality, particularly in the context of clinical trials and digital twins. David also shares insights on the role of clinical trials in bringing innovations to market, his experiences in angel investing, and the impact of technology on job roles. He concludes with his guiding principle of making data and patient experiences better through professional tithing and community involvement.
Takeaways
- CROs play a crucial role in the healthcare ecosystem.
- Long-term safety monitoring is essential for drugs.
- Interoperability issues persist in healthcare systems.
- AI is becoming integral to clinical research.
- Human involvement is crucial in AI decision-making processes.
- Clinical trials are essential for bringing new treatments to market.
- Angel investing can diversify knowledge and foster innovation.
- Technology can enhance job roles rather than replace them.
- Professional tithing is about giving time back to the community.
Chapters
- [00:00] Introduction to the Rebekah Panepinto Project
- [00:46] Meet David Vulcano: A Leader in Clinical Research
- [01:23] Understanding the Role of CROs in Healthcare
- [04:17] The Timeline of Bringing a Drug to Market
- [05:37] The Impact of AI on Clinical Trials
- [08:53] Challenges in Clinical Trials: Diversity and Rare Diseases
- [17:23] Interoperability and Data Integrity in Clinical Trials
- [21:17] David's Insights on AI and the Future of Clinical Research
- [30:16] David's Guiding Principles for Success
- [33:03] Conclusion and Final Thoughts
In this conversation, Brent Hagan discusses the innovative landscape of direct mail automation and its integration within the supply chain. He highlights the importance of direct mail in marketing, especially for Gen Z, and the need for compliance in mailing practices. Brent shares insights on campaign planning, the role of USPS partnerships, and the future of logistics in direct mail. He also touches on the impact of robotics in operations and shares personal leadership principles that guide his career.
Takeaways
- Direct mail remains a powerful marketing tool.
- Gen Z shows a surprising affinity for receiving mail.
- Lob aims to solve the entire vertical supply chain.
- Effective campaign planning is essential for success.
- Robotics can significantly reduce workplace injuries.
- Building strong partnerships with USPS is crucial.
- E-commerce businesses can greatly benefit from direct mail.
- Timing and coordination are key in marketing campaigns.
- Innovations in logistics are shaping the future of direct mail.
- Leadership principles from Amazon influence Brent's approach.
Chapters
- 00:00 Introduction to the Rebekah Panepinto Project
- 00:02 Meet Brent Hagan: Chief Supply Chain Officer at Lob
- 00:38 The Impact of Direct Mail on Supply Chain
- 01:14 Exploring Lob's Direct Mail Automation Platform
- 03:20 The Role of USPS in Modern Supply Chain
- 06:45 Innovations and Challenges in Direct Mail
- 22:12 Brent Hagan's Insights from Amazon
- 25:40 Guiding Principles for Success
- 27:45 Conclusion and Final Thoughts
In this conversation, Mark Zawodny discusses the integration of AI in healthcare, the challenges of caregiver recruitment and retention, and the importance of technology in enhancing patient experience. He shares insights on the buy vs. build debate for AI solutions, the future of aging tech, and his personal journey in healthcare IT. Mark also draws parallels between scuba diving and business principles, emphasizing the need for balance and teamwork in both fields.
Takeaways
- AI is rapidly changing the landscape of healthcare.
- Understanding AI's capabilities is crucial for adoption.
- Recruitment of caregivers is a significant challenge.
- Retention strategies are essential for caregiver satisfaction.
- Home health care can reduce overall healthcare costs.
- Technology should enhance, not hinder, patient care.
- Remote monitoring tools need better integration with AI.
- Healthcare innovation is necessary for future success.
- Clarity and consistency build trust in leadership.
- Lessons from scuba diving can apply to business management.
Chapters
- 00:00 Introduction to The Rebekah Panepinto Project
- 00:02 Meet Mark Zawodny: CIO at Care Advantage
- 01:28 The Role of AI in Healthcare
- 03:05 AI Implementation Strategies at Care Advantage
- 04:20 Challenges and Solutions in AI Adoption
- 06:24 Caregiver Recruitment and Retention
- 13:21 Enhancing Home Healthcare
- 16:46 Mark Zawodny's Journey in Healthcare IT
- 20:53 Scuba Diving and Business Insights
- 25:34 Guiding Principles for Success4
In this conversation, Rebekah Panepinto interviews Sebastian West, who shares insights into the 3PL industry and the unique services offered by WSI. They discuss the evolution of WSI from a warehousing company to a comprehensive logistics provider, emphasizing the importance of safety, technology, and customer experience. Sebastian highlights the challenges of e-commerce fulfillment, the role of autonomous vehicles in the future of transportation, and his people-first leadership philosophy. The conversation concludes with insights on hiring for culture fit and the guiding principles of effective leadership.
Key Takeaways
- 3PL is often overlooked but crucial for customer loyalty.
- WSI evolved from warehousing to include transportation and e-commerce.
- Strategic warehousing locations enhance service efficiency.
- Chemical warehousing requires strict compliance and safety measures.
- Technology plays a key role in ensuring safety and efficiency.
- Transportation management is being enhanced through automation.
- Autonomous vehicles will soon impact logistics significantly.
- E-commerce fulfillment requires flexibility and adaptability.
- A strong company culture is essential for organizational success.
- Effective leadership involves making tough decisions and trusting your team.
Chapters
- 00:00 Introduction
- 00:28 Sebastian's Career Journey and Philosophy
- 01:35 The Role of WSI in Retail and Logistics
- 02:44 WSI's Unique Value Propositions
- 08:39 Safety and Compliance in Chemical Warehousing
- 11:12 Leveraging Technology for Safety and Efficiency
- 13:42 Transportation and Automation at WSI
- 18:48 People-First Leadership in IT
- 24:42 Guiding Principles for Success
In this conversation, Tim Currie shares his extensive career journey in high-growth consulting firms, focusing on organizational change and the concept of 'Swift Trust' in remote work environments. He discusses the balance between service and product offerings in consulting, the unique value proposition of his current company, Nova, and the importance of building trust in virtual teams. Tim emphasizes the need for leaders to adapt to the digital landscape, maintain engagement, and foster a culture of curiosity and continuous learning.
Takeaways
- Organizational change is at the heart of scaling companies through rapid growth.
- In remote work, shallow or transactional trust relationships can persist indefinitely unless leaders act intentionally to deepen them.
- The “always-on” digital culture can drain attention, engagement, and authentic connection.
- Trust erosion shows up through disengagement, slow responses, and reduced participation in non-work channels.
- “Leading without a leash” encourages servant leadership and empowerment instead of micromanagement.
- Curiosity and continuous learning drive adaptability and success across evolving technology markets.
Chapters
- 00:00 - Introduction
- 01:30 - Tim’s Career Journey and Organizational Growth Lessons
- 03:31 - Discovering the Power of Organizational Change
- 05:06 - Balancing Services vs. Product Focus in Consulting
- 07:29 - Why Service-First Companies Win
- 09:03 - Nova’s Rebrand and Strategic Shift into AI
- 11:26 - The Aha Moment: Birth of the Swift Trust Concept
- 16:34 - Swift Trust as a Coping Mechanism in Virtual Work
- 20:31 - The Attention Battle and the Always-On Culture
- 24:48 - Building Trust Through Digital Engagement
- 25:50 - Recognizing Signs of Distrust and Disengagement
- 28:05 - Repairing Broken Trust Quickly and Transparently
- 28:42 - Leading Without a Leash: Empowerment Over Control
- 32:21 - Guiding Principle: Curiosity and Continuous Learning
- 34:24 - Where to Find Swift Trust
In this conversation, Rebekah Panepinto and Michelle Pacynski explore the latest trends and innovations in the beauty industry, including the impact of AI, robotics, and personalization. They discuss the importance of customer loyalty, clean ingredients, and the role of influencers in shaping consumer decisions. Michelle shares insights from her experience at Ulta and as a startup advisor, highlighting emerging companies and the future of e-commerce. The discussion emphasizes the significance of curiosity and partnerships in achieving success in business.
Takeaways
- AI is maturing and transforming the beauty industry.
- Physical store presence remains crucial for beauty experiences.
- Robotics can enhance beauty services without replacing human touch.
- Personalization in beauty products is becoming more sophisticated.
- Customer loyalty is driven by newness and product availability.
- Clean beauty is increasingly important to consumers.
- Influencer marketing is evolving towards authenticity and relatability.
- Emerging startups are leveraging technology to innovate in beauty.
- E-commerce fulfillment needs to meet consumer expectations for speed.
- Curiosity and strong partnerships are key to business success.
Chapters
- 00:00 Introduction
- 00:06 Meet Michelle: A Visionary Leader in Retail Innovation
- 00:29 Michelle's Journey with Prisma Ventures
- 00:49 Current Role and Impact at iVantedge Advisors
- 01:14 Exciting Innovations in the Beauty Industry
- 01:26 In-Depth Discussion on Beauty Trends and AI
- 05:06 The Role of Robotics in Beauty Services
- 11:10 Personalized Beauty Products and Health Trends
- 16:18 The Influence of Social Media and Influencers in Beauty
- 23:01 Michelle's Work with Beauty Startups
- 29:27 Guiding Principles for Success in Business
- 33:39 Conclusion and Final Thoughts
In this conversation, Rebekah Panepinto interviews Shawn Harrs, who shares his journey from Disney to Red Lobster, emphasizing the importance of customer experience, teamwork, and creating memorable brand interactions. Shawn discusses the significance of the 'red carpet experience' at Red Lobster, employee engagement strategies, and the five C's of a high-performing IT team. He also draws parallels between leadership lessons learned from scuba diving and business management, highlighting the need for planning and adaptability.
Takeaways
- Customer experience is about creating memories, not just dining.
- The red carpet experience starts from the moment guests arrive.
- Creating a great workplace attracts top talent.
- Plan the dive, dive the plan is key in leadership.
- Curiosity helps challenge the status quo.
Chapters
- 00:00 Introduction to the Guest: Shawn Harrs
- 01:20 Shawn's Career Journey and Achievements
- 02:19 Lessons from Disney: Creating Exceptional Experiences
- 11:37 Red Lobster's Red Carpet Experience
- 16:01 Personal Passions and Professional Alignment
- 23:06 Leadership Lessons from Scuba Diving
- 30:21 Conclusion and Future Outlook
In this conversation, Cydni Tetro shares her journey in technology, her experiences at Disney, and her commitment to empowering women in tech. She discusses the balance between innovation and tradition, the importance of empathy in business, and the evolving landscape of customer experience post-COVID. Cydni emphasizes the need for IT organizations to transform their branding and approach to become drivers of innovation rather than cost centers. She also highlights her work with the Women Tech Council, aiming to increase female representation in technology and leadership roles.
Takeaways
- Cydni emphasizes the importance of deep knowledge in technology and customer understanding.
- Innovation must balance with tradition to maintain brand loyalty.
- Storytelling is crucial for creating lasting connections with audiences.
- Empathy in business is essential for understanding customer needs and driving success.
- IT organizations need to shift from being seen as cost centers to innovation drivers.
- Empowering women in tech leads to better problem-solving and business outcomes.
Chapters
- 00:00 - Introduction to Cydni Tetro: A Career in Tech
- 02:48 - Innovating at Disney: The Magic Band Experience
- 06:36 - Balancing Innovation and Tradition at Disney
- 10:58 - The Art of Storytelling in Brand Longevity
- 15:34 - Empathy in Business: Making Customers the Heroes
- 21:22 - The Role of Customer Experience
- 22:01 - Transforming IT Organizations
- 31:09 - Empowering Women in Technology
In this conversation, Chris Meyerpeter shares insights into the agriculture industry, emphasizing the importance of technology, partnerships, and leadership in ensuring a sustainable food supply. He discusses the journey from farm to table, the role of augmented reality in agriculture, and the significance of data-driven decision-making in leadership.
Takeaways
- Technology and science are crucial in food production.
- Farmers face significant risks from environmental factors.
- Data is essential for maintaining quality in food supply.
- Augmented reality can enhance remote assistance in agriculture.
- Partnerships are vital for effective logistics in food supply.
- Sustainability requires giving back to the environment.
- Leadership involves empowering teams to make decisions.
- Data-driven insights can optimize production processes.
- Understanding customer needs is key to successful partnerships.
- Continuous learning and adaptation are essential in leadership.
In this Episode
- 0:00 - Introduction
- 1:26 - The Journey from Farm to Table
- 5:51 - Embracing Technology in Agriculture
- 8:27 - Partnerships and Logistics in Food Production
- 14:04 - Balancing AI and Human Insight
- 17:57 - Innovations in the Food Industry
- 26:05 - Leadership Lessons from Experience
In this conversation, Doug Saunders shares insights into the unique ice industry, discussing his journey to Arctic Glacier and the innovative strategies implemented to optimize operations. He emphasizes the importance of technology, data analytics, and partnerships in enhancing efficiency and customer service. Doug also highlights the impact of weather and events on sales, the role of private equity in shaping business strategy, and his leadership principles centered around trust, transparency, and collaboration.
Key Takeaways
- The ice industry has a unique culture and challenges.
- Customer relationships are crucial for success in distribution.
- Technology plays a key role in optimizing operations.
- Private equity involvement shapes business strategy and operations.
- Building partnerships is essential for long-term success.
- Leadership principles focus on trust, transparency, and collaboration.
Chapters
00:00 Introduction to The Rebekah Panepinto Project
00:02 Meet Doug Saunders: Technology Veteran and CIO
00:21 Doug's Career Journey and Role at Arctic Glacier
00:34 Innovations in IoT and Edge Computing
00:48 Doug's Unique Industry Insights
03:20 Understanding the Packaged Ice Business Model
06:29 Challenges and Solutions in Ice Distribution
10:09 Leveraging Technology for Efficiency
21:52 Private Equity and Business Strategy
28:27 The Importance of Strategic Partnerships
32:09 Leadership Principles and Final Thoughts
In this conversation, Justin Swagler from AWS discusses the evolving landscape of physical retail, emphasizing the importance of customer experience, technology integration, and data-driven strategies. He highlights innovations such as Amazon One technology and the role of computer vision in enhancing retail operations. The discussion also covers the significance of workforce optimization and the challenges retailers face in managing returns and measuring success. Swagler shares insights on the future of retail leadership and the necessity of being customer-obsessed in driving transformation.
Takeaways
- 70 to 80 percent of retail sales are still happening in physical stores.
- Retailers are rethinking stores as experience centers post-pandemic.
- The unification of online and in-store experiences is crucial.
- Cloud technology is essential for modern retail operations.
- Computer vision and IoT are transforming retail analytics.
- Workforce optimization is key to enhancing customer interactions.
- Stores are increasingly being used as fulfillment centers.
- The return process is a significant challenge for retailers.
- Data integration is critical for effective retail strategies.
- Customer obsession drives innovation and success in retail.
Chapters
- 00:00 Introduction
- 00:05 Meet Justin Swagler: AWS' Retail Visionary
- 01:10 The Evolution of Physical Retail
- 02:59 The Role of Technology in Enhancing Retail Experiences
- 05:42 The Future of Retail: Personalization and Efficiency
- 09:07 Amazon's Seamless Shopping Experience
- 13:16 The Power of Data and AI in Retail
- 19:14 Enhancing Workforce Efficiency with Technology
- 27:10 The Future of In-Store Shopping
- 29:57 Guiding Principles for Success
- 31:52 Conclusion and Final Thoughts
In this conversation, Rebekah Panepinto and Michael Campbell discuss the evolution of AWS and cloud technology, the shift in business engagement with IT, and the importance of partnerships in sales. They explore the challenges of cloud migration, the dynamics of sales leadership, and share memorable experiences from transformative deals. Michael emphasizes the need for trust, collaboration, and a strong work ethic in achieving success in the cloud ecosystem.
Key Takeaways
- The AWS ecosystem has evolved significantly since its inception.
- Business engagement with IT is now crucial for project success.
- Hybrid cloud environments are becoming the norm for many organizations.
- Resistance to cloud migration often stems from fear of the unknown.
- Partnerships are essential for navigating the complexities of cloud sales.
- Sales leadership requires transparency and trust-building with teams.
- Successful salespeople must be able to qualify opportunities effectively.
- The landscape of sales has changed, requiring more value-driven approaches.
- Activity and effort are key drivers of success in sales.
- A strong work ethic can lead to greater opportunities and outcomes.
Chapters:
- (00:00) Introduction
- (00:02) Meet Michael Campbell: CEO of Relu Tech
- (00:21) Michael's journey and leadership at Relu Tech
- (00:50) Personal insights: Michael's life outside work
- (01:05) Overview of today's conversation
- (01:16) Welcoming Michael to the show
- (01:56) The evolution of AWS and cloud technology
- (06:22) The rise of Gen AI and its impact
- (08:10) Challenges and strategies in cloud migration
- (14:05) Relu Tech's unique solutions for cloud migration
- (21:38) The importance of partnerships in the cloud business
- (29:02) Sales leadership and strategies
- (34:57) Michael's guiding principles for success
- (37:57) Conclusion and final thoughts
What happens when cutting-edge tech meets the heart of hospitality? In this episode of The Rebekah Panepinto Project, Rebekah reconnects with longtime friend and industry leader James Rogers, COO of Prosper Company, for an inspiring conversation about the future of foodservice and hospitality.
They explore how Prosper is empowering the next generation of industry changemakers through initiatives like the Prosper Forum, a signature leadership gathering, and the Prosper Accelerator Program, which supports emerging leaders across the sector.
From career evolution to the emotional intelligence of robots, Rebekah and James delve into the intersection of technology, leadership, and community. While robotics and AI continue to reshape operations, they agree that human connection remains at the heart of hospitality, and that authenticity is the ultimate key to lasting success.
Key Takeaways
- Community-first leadership as a cornerstone for meaningful, lasting industry change.
- The Prosper Forum as a purpose-driven, high-impact alternative to traditional conferences.
- The emotional + strategic potential of hospitality technology, from AI to humanoid robotics.
- The evolving importance of balancing efficiency with human connection in customer experiences.
- How companies can prepare for a future shaped by tech convergence (AI, robotics, automation).
- The power of being genuinely yourself in every business and personal interaction.
In This Episode
- [00:00] Introduction and guest background
- [02:17] Founding Prosper Company
- [03:24] Prosper’s mission and vision
- [05:03] Human element in hospitality
- [07:24] The Prosper Forum event
- [10:40] Prosper Accelerator Program
- [13:03] Investing in emerging leaders and community building
- [17:00] Technology trends in hospitality
- [19:38] Balancing tech and experience
- [23:03] Tech as an enabler, not a replacement
- [25:13] Post-COVID human connection
- [27:53] Dreaming the future of tech in food service
- [29:58] Humanoid robots and industry impact
- [32:01] Robots, empathy, and human relationships
- [34:15] AI empathy and workplace applications
- [38:22] Guiding principles for success
Notable Quotes
- [03:38] "We have this phrase we call a better table. And it really is an equation that we believe that if we can make our business is better in the food service and hospitality industry, we can change people's lives, we can have better lives and we can make a better world." — James Rogers
- [22:10] "I think the cat's out of the bag a little bit with technology. I'm not personally going to go back to not ordering from my phone. I find it amazing. But I also value the ability to sit at Starbucks or have a meeting there with friends." — James Rogers
- [37:28] "What if robots can help us as humans connect with other humans in a more appropriate way, leading to more profitable outcomes and better customer experiences and better employee satisfaction?" — James Rogers
Our Guest
James Rogers is the Chief Operating Officer at Prosper Company, a leadership-focused organization in the foodservice and hospitality industries. He’s the driving force behind community-centric initiatives like the Prosper Forum and the Prosper Accelerator Program, with a background in national trade associations and media. James lives in Phoenix with his wife and three children and is passionate about hiking, music, and building meaningful relationships.
Resources and Links
James Rogers
- Website: https://prosperforum.com/
- LinkedIn: https://www.linkedin.com/in/jamesdrogers
- Prosper Accelerator Program: https://www.prosperforum.com/accelerators/
- Prosper Company: https://www.linkedin.com/company/prosper-forum
Rebekah Panepinto
- Website: https://rebekahpanepinto.com/
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Instagram: https://www.instagram.com/rebekahpanepinto/
Join me for an insightful conversation with Kevin Blanchard, CIO at Genesco, as he unpacks his remarkable journey to a leadership role and shares his blueprint for success in the ever-evolving retail landscape.In this deep dive, Kevin reveals:○ The critical mindset shift required for digital transformation – it's a business imperative, not just an IT project!○ How mentorship shaped his career and the importance of community engagement for corporate responsibility.○ Strategies for overcoming resistance to change and lessons learned from real-world digital transformation efforts.○ Genesco's initiatives in sustainability and how they're tackling future consumer trends with disruptive tech like AI and augmented reality.We also explore:○ The evolving landscape of consumer demand in footwear, emphasizing personalization and customer loyalty.○ The profound impact of influencer marketing on fashion trends and the need for agility in supply chain management.○ Core leadership principles: treating others well and striving for a positive, lasting impact.Key Takeaways:Why digital transformation is a "mindset shift and a state of being.""You can't do it alone" – the power of collaboration in driving change.How "augmented reality will continue to evolve" and shape retail experiences.Why "customer demand is a moving target" and how to keep up."Loyalty programs are mission critical" for retaining customers.The rapid impact of social media: "Trends can explode overnight on TikTok."Whether you are an aspiring CIO, a retail professional, or interested in the future of technology and business, this conversation is packed with valuable insights!________________________________________________________________________Stay Connected:LinkedIn: (/rebekahpanepinto)Instagram: (@rebekahpanepinto)📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.Subscribe and tune in to The Rebekah Panepinto Project, where we explore how technology and leadership can transform the business landscape. Let's drive digital forward together!
In this episode, Rebekah Panepinto, Tim Mitrovich, and Justin Honaman discuss the evolving landscape of the retail industry, focusing on digital innovation, AI adoption, and the transformation of supply chains. They explore the challenges and opportunities retailers face, particularly in leveraging data and technology to enhance customer experiences. The discussion highlights the case study of Chick-fil-A's supply chain evolution and the importance of customer feedback and data strategy. Throughout this conversation, Justin Honaman and Tim Mitrovich discuss the evolving landscape of customer experience, the challenges of digital transformation, and the importance of leadership in navigating these changes. They emphasize the need for retailers to stay engaged with technology and customer expectations, particularly in the context of generative AI and responsible use frameworks. The discussion highlights the significance of relationships, adaptability, and a customer-first approach in achieving success in the retail industry!Takeaways:AI has been a part of retail for decades, but generative AI is changing the conversation.Chick-fil-A is innovating by treating their restaurant operators as customers.Data cleanliness and governance are crucial for AI adoption.Retailers are increasingly using AWS for their operations without fear of competition.Customer feedback drives innovation and strategy in retail.Automation is key to reducing costs in retail operations.Leadership commitment to technology is crucial for digital transformation.Retailers must adapt to changing customer expectations driven by technology.Building relationships is more important than career growth or money.A responsible use framework for AI is essential for businesses.Engagement in the industry leads to better insights and opportunities.________________________________________________________________________Stay Connected:LinkedIn: (/rebekahpanepinto)Instagram: (@rebekahpanepinto)📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.Subscribe and tune in to The Rebekah Panepinto Project, where we explore how technology and leadership can transform the business landscape. Let's drive digital forward together!
In this episode, Ronnie Balog shares her unique journey from military service to business leadership, emphasizing the lessons learned in resilience, leadership, and the importance of culture in organizations. She discusses the challenges of navigating change, the significance of accountability, and the need for strategic priorities in business growth. Ronnie also opens up about her personal life, including the profound impact of loss and her commitment to supporting young widows, ultimately highlighting the guiding principle of 'always forward, never back' as a key to success in life and business.Takeaways:Leadership is about believing in people more than they believe in themselves.Change must be driven from the top of an organization.Accountability is crucial for successful transformation.The right talent is essential for effective leadership during transitions.Strategic priorities should align with the company's growth thesis.Innovations should focus on enhancing customer experience, not just technology.Personal experiences shape our understanding of empathy and connection.________________________________________________________________________Stay Connected:LinkedIn: (/rebekahpanepinto)Instagram: (@rebekahpanepinto)📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.Subscribe and tune in to The Rebekah Panepinto Project, where we explore how technology and leadership can transform the business landscape. Let's drive digital forward together!
In this episode, I hosted Dan Parry who is an influential product manager, mentor, and community leader based in Berlin. Dan shares his journey into the world of product management, his experiences with the Iron Hack podcast, and the impactful community he's building through Journey Into Product. Learn about how Dan's unique approach is transforming product development!________________________________________________________________________Welcome to The Rebekah Panepinto Project!About the Channel:The Rebekah Panepinto Project is both a videocast and a podcast that shines a spotlight on my friends, mentors, and thought leaders who are making significant strides in the enterprise. These guests are not only leveraging technology to achieve business success but also pushing the boundaries of industry innovation and reshaping the future of cybersecurity and cloud-native strategies.Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpanepinto/)Instagram: (https://www.instagram.com/rebekahpanepinto/)Website: rebekahpanepinto.com📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com
In this episode, let me introduce you to Sarah Hale, a Nashville-based brand strategist and partner at Luum Studio. Sarah’s path from a fan site creator for *NSYNC to a leading expert in brand strategy is a testament to her passion and expertise. With extensive experience across various sectors, including tech, sustainability, and entertainment, Sarah brings invaluable insights into effective branding and digital presence. Listen in to gain practical advice on brand building, customer engagement, and much more!________________________________________________________________________Welcome to The Rebekah Panepinto Project!About the Channel:The Rebekah Panepinto Project is both a videocast and a podcast that shines a spotlight on my friends, mentors, and thought leaders who are making significant strides in the enterprise. These guests are not only leveraging technology to achieve business success but also pushing the boundaries of industry innovation and reshaping the future of cybersecurity and cloud-native strategies.Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpanepinto/)Instagram: (https://www.instagram.com/rebekahpanepinto/)Website: rebekahpanepinto.com📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com
Join me in a dynamic conversation with the intelligent Evgeniy Kharam, a cybersecurity expert and host of the Cyber Inspiration Podcast. 🌐 We discuss the fascinating evolution of cybersecurity, from the early days to the complex landscape we navigate today. 🚀 We explore Evgeniy's approach to cybersecurity strategy, the significance of soft skills, and he shares some surprising stories from the industry. Timestamps:00:00 Meet Evgeniy Kharam01:46 Evgeniy's Journey into Cybersecurity 06:59 Approach to Cybersecurity Strategy22:22 Soft Skills in Cybersecurity________________________________________________________________________Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpanepinto/)Instagram: (https://www.instagram.com/rebekahpanepinto/)Website: rebekahpanepinto.com📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.
Today on The Rebekah Panepinto Project, we uncover the dynamic career of Christopher Bishop. With a background in music and technology, Chris has excelled as a TEDx Speaker, IBM Strategist, and quantum technology enthusiast. Learn about his workshop on future careers, the promise of quantum computing, and his role in driving tech innovation! This episode is a must-watch for anyone interested in the future of work and technology!________________________________________________________________________About the Channel:The Rebekah Panepinto Project is both a videocast and a podcast that shines a spotlight on my friends, mentors, and thought leaders who are making significant strides in the enterprise. These guests are not only leveraging technology to achieve business success but also pushing the boundaries of industry innovation and reshaping the future of cybersecurity and cloud-native strategies.What to Expect:Join us weekly for inspiring conversations with authentic executives who share their best practices for leading enterprises toward digital transformation. Our discussions will tackle complex challenges, presenting practical solutions and outcomes that can drive your business forward.Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpanepinto/)Instagram: (https://www.instagram.com/rebekahpanepinto/)Website: rebekahpanepinto.com📧For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.
On today's episode, I have the honor of hosting Nadia Carta, Google’s Head of Data Transformation in the U.S. Nadia opens up about her path at Google, the transformative power of AI in advertising, and her personal mission to spark zeal in others through her platform, Spark Your Zeal. Whether you are interested in tech, personal growth, or inspiring stories, this episode has something for you. Tune in for an show filled with insights, inspiration, and the power of data-driven innovation! 🎙Meet Nadia Carta: Nadia Carta was born and raised in Sardinia, Italy, and has been with Google since 2009, starting in their Dublin offices. She currently leads data transformation efforts in the U.S. and is known for her work in sales strategy and business development. Nadia is also a successful executive coach, event speaker, and mentor dedicated to empowering underrepresented groups and young talent. ________________________________________________________________________About the Channel:The Rebekah Panepinto Project is both a videocast and a podcast that shines a spotlight on my friends, mentors, and thought leaders who are making significant strides in the enterprise. These guests are not only leveraging technology to achieve business success but also pushing the boundaries of industry innovation and reshaping the future of cybersecurity and cloud-native strategies.Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpanepinto/)Instagram: (https://www.instagram.com/rebekahpanepinto/)Website: rebekahpanepinto.com📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.Subscribe and tune in to The Rebekah Panepinto Project, where we explore how technology and leadership can transform the business landscape. Let's drive digital forward together!
Today, I am thrilled to host Keenan Hart, an entrepreneur who is transforming the landscape of mental health with his text-based support service, FRANSiS. Keenan shares his journey from founding his first telehealth company in 2014 to creating FRANSiS, a platform that delivers daily mental wellness exercises via SMS.We discuss the science behind ecological momentary interventions (EMIs) and the positive impact they have on users. Keenan also highlights his podcast, Hart and Hustle, and the innovative strategies used by FRANSiS to ensure effective mental health support. Enjoy this enlightening episode!________________________________________________________________________Welcome to The Rebekah Panepinto Project!About the Channel:The Rebekah Panepinto Project is both a videocast and a podcast that shines a spotlight on my friends, mentors, and thought leaders who are making significant strides in the enterprise. These guests are not only leveraging technology to achieve business success but also pushing the boundaries of industry innovation and reshaping the future of cybersecurity and cloud-native strategies.Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpanepinto/)Instagram: (https://www.instagram.com/rebekahpanepinto/)Website: rebekahpanepinto.com📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.
Prepare to discover the extraordinary impact of Ashlee Aldridge, the CEO of Reach Partners, in an enlightening episode of The Rebekah Panepinto Project. Rebekah and Ashlee will delve into Ashlee's 22 years of leading transformative change with global retail giants and advising on large-scale business innovations. Gain valuable perspectives on sustainable strategies, visionary leadership, and the intentional balance between a successful career, family, and board responsibilities. The captivating conversation offers a profound exploration of business transformation and intentional living!________________________________________________________________________About the Channel:The Rebekah Panepinto Project is both a videocast and a podcast that shines a spotlight on my friends, mentors, and thought leaders who are making significant strides in the enterprise. These guests are not only leveraging technology to achieve business success but also pushing the boundaries of industry innovation and reshaping the future of cybersecurity and cloud-native strategies.Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpanepinto/)Instagram: (https://www.instagram.com/rebekahpanepinto/)Website: rebekahpanepinto.comFor inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.Subscribe and tune in to The Rebekah Panepinto Project, where we explore how technology and leadership can transform the business landscape. Let's drive digital forward together!
🎙️ In this episode, Rebekah is joined by the visionary Nabeel Mahmood to discuss his organization, Nomad Futurist. Learn about the blend of a nomadic lifestyle with cutting-edge technology and innovative thinking. Nabeel shares his insights on the future of work, living, and the transformative impact of tech. Tune in to uncover the secrets of Nomad Futurism and stay ahead of the curve!________________________________________________________________________Stay Connected:LinkedIn: (https://www.linkedin.com/in/rebekahpa...)Instagram: (https://www.instagram.com/rebekahpane...)Website: rebekahpanepinto.com📧 For inquiries and more information, feel free to reach out at rp@rebekahpanepinto.com.Subscribe and tune in to The Rebekah Panepinto Project, where we explore how technology and leadership can transform the business landscape. Let's drive digital forward together!
Join me, Rebekah Panepinto, on The Rebekah Panepinto Project, as I chat with Josh Jewett, operating partner at New Road Capital Partners. In this episode, Josh reflects on his time as CIO at Family Dollar and Dollar Tree, sharing key strategies and innovations that drove growth and success in the retail sector. Tune in for an engaging discussion filled with valuable insights!🎙Meet Josh Jewett:Josh Jewett is a seasoned technology executive with over two decades of experience in the retail industry. Notably, he served as the Chief Information Officer (CIO) at Family Dollar for 18 years, where he played a pivotal role in driving technological innovation and strategic growth. With a proven track record of leveraging technology to enhance operational efficiency and customer experience, Josh brings a wealth of knowledge and expertise to any organization he collaborates with. His leadership and vision have been instrumental in navigating the complexities of the retail ecosystem and implementing forward-thinking solutions.
Welcome back to The Rebekah Panepinto Project! Today's episode is a must-listen as I sit down with the brilliant Greg Copley for "CX Insider with Greg Copley." Discover the latest trends, challenges, and success stories in the Customer Experience realm. Greg also talks about how to drive higher customer satisfaction and boost sales. Subscribe and join the CX revolution! 🌐🔥
Hey, it's Rebekah Panepinto, and welcome back to another exciting episode of The Rebekah Panepinto Project! 🚀 In today's deep dive, I sit down with the brilliant Josef Katz to explore the fascinating world of technology and its role in helping us live longer, healthier lives. 🌐💪Timestamps:00:00 Meet Josef Katz00:52 Unique Perspective: Josef's Marketing Lens02:14 Paradigm Shift: The Digital Gap in Marketing05:24 Customer Experience Challenges07:38 Future Tech Landscape: Josef's Vision for Business Advancements11:08 The Prime Life Podcast: Inspiring the Journey to Better Aging15:04 Unretirement: Redefining the Second Act of Life17:55 Turning Midlife Challenges into Opportunities20:04 Agetec Innovations: Shaping the Future of Aging25:54 Josef's Key to Success
Welcome back to The Rebekah Panepinto Project! 🌟 Today, I'm joined by Joel, and we are delving into the educational revolution powered by Vygo. From changing how students connect to reshaping the learning experience, this episode is a must-watch. Tune in now!Timestamp:00:00 Meet Joel: Co-founder and Co-CEO of Vygo01:45 Aha Moment: Shaping the Future of Education07:28 Addressing Student Concerns Beyond Academics13:06 Fostering Academic Focus Amidst Social Distractions15:51 Vygo's Role in Fostering Social Bonds17:53 Universities and Vygo Collaboration21:55 Podcast Beginnings: The Vision Behind 'Do As I Say23:32 Joel's Key to Business Triumph
💡 Dive into the world of success and leadership transformation with me, Rebekah, and the incredible Elena Agaragimova on The Rebekah Panepinto Project. Discover the art of SHIFTing your mindset for maximum impact in your career and brand! 🚀 Timestamps:00:00 Holistic Approach to Well-being21:23 Podcast "SHIFT"24:22 Passion for Youth Development & Future Plans30:46 Overcoming Fear and Perseverance
Welcome to The Rebekah Panepinto Project, where I, Rebekah, and the remarkable Amy Vaughan explore the art of being a CEO turned "Chief Empowerment Officer". Our discussion revolves around "The Best Way To Lead," sharing wisdom and strategies to inspire growth, not just in your business but also in your leadership journey. Let's embark on this transformative path together!Timestamps:00:00 Meet Our Guest: Amy01:25 The Journey to Finding Together Digital: Letting It Find Me 09:02 Consistent Communication: Top Topics & Slack Channels14:04 Closing the Gender Gap in Networking and Careers17:46 The Journey to Becoming Chief Empowerment Officer21:01 Celebrating Trailblazers in the Digital World23:45 Exploring Engagement Opportunities in Together Digital Community27:05 Balancing Passion and Purpose30:16 Tech Innovation: Revolutionizing Community Engagement32:01 Amy’s Guiding Principle for Business Success33:56 Elevate: A Powerful Annual Conference for Empowerment
Hey, everyone! Rebekah here, and today we are diving into the fascinating world of healthcare cybersecurity. 💻 Join me and the incredible Britton Burton on The Rebekah Panepinto Project as we unravel the secrets of risk management, executive communication, and the revolution in third-party risk management (TPRM). Discover how transparency can be your secret weapon in business. It is all about "CyberPHIx" with Britton Burton.Timestamps:00:00 Who Is Britton Burton01:39 Parallel Paths: Meeting in the World of Cybersecurity04:26 Turning Service into Innovation: The Transition to IP and Product07:42 Bringing CORL into Healthcare Workflows12:27 CORL Adoption: Timeframe vs. Benefits16:46 CORL's Impact on Suppliers22:02 Long-Term Vision for Risk Management25:08 The Genesis of the 'CyberPHIx' Podcast26:57 Britton’s Key Principles for Success in Business CORL
In this engaging episode of The Rebekah Panepinto Project Podcast, I sit down with the brilliant Catalina Herrera, a seasoned data and analytics leader. We explore the future of technology, responsible outcomes, and enterprise data strategies. This podcast is a must-listen for anyone seeking to harness the power of data for success!Timestamps:00:00 Meet Catalina - A Data and Analytics Leader01:04 From Academia to Technology: Exploring Catalina's Career Pivot03:36 Why Responsible Outcomes Matter for Impactful Business07:28 Guiding Companies Toward Data-Ready Cultures13:35 The Vital Role of Tech Communication in Progress19:51 Tech in Daily Living: A Holistic Perspective24:58 Catalina's Business Philosophy for Success
Calling all aspiring leaders and healthcare enthusiasts! Laurie McGraw, a prominent healthcare executive and advocate for women in the industry, joins me in today’s podcast to share her wisdom on leadership and innovation in healthcare. Laurie's impressive career spans three decades, during which she left an indelible mark on the healthcare landscape. Join me in this engaging conversation where I uncover the secrets to her success and gain valuable insights into the world of healthcare innovation, and her dedication to fostering the next generation of female leaders.Timestamps:00:00 Meet Laurie McGraw, A Healthcare Innovation Trailblazer01:19 Digital Transformation In Healthcare09:44 The Unfulfilled Promise Of Blockchain In Healthcare15:42 Empowering Women And Advancing Equity In Healthcare: Laurie's Inspiring Mission27:34 Laurie's Guiding Principle For Business Success: Inspiring Women To Thrive
🎙️ Welcome to The Rebekah Panepinto Project! In this episode, I'm thrilled to have a captivating conversation with William Gilchrist, the CEO of Konsyg. Konsyg, a trailblazing global sales organization, has been revolutionizing the way businesses approach sales in an international context. With 15+ years of technology sales experience spanning various continents, William's journey from Google to leading Konsyg is a treasure trove of insights. Join me in this podcast as we uncover the secrets of success in global sales with William Gilchrist.
Timestamps:
00:00 Meet William Gilchrist, CEO Of Konsyg
01:30 What Is Konsyg? What Solution Is It Bringing To The Table For Sales?
06:31 William’s Perspective On Fractional Roles Taking Over Full-Time Jobs
10:42 William’s Sales Philosophy
13:29 Is Sales An Inherent Skill Or Is It A Learnable Skill?
22:46 William’s Business Success Guiding Principle
Join me in this podcast episode where I sit down with Tolga Tarhan, who is a seasoned entrepreneur with a knack for both business and technology. Tolga discloses the transformative power of vision-enabled apps. Discover how these cutting-edge innovations are reshaping industries and gain insights into fostering teamwork, harnessing cutting-edge tech, and venturing into new realms of innovation.
Timestamps:
00:00 Meet Tolga Tarhan – CEO Kibsi
02:00 Exploring Digital Transformation: Evolution and Impact
05:30 Navigating Business Timing & Technological Trends
09:00 People-Centric to Software-First: Tolga Tarhan's Journey & Skillsets
14:35 Striking the Balance: Entrepreneurial Freedom vs. Audience Expectations
16:23 Customer-Centric Innovation: Solving Problems with Computer Vision - Real-Life Example
19:00 Tech to Business: Navigating Conversations with Customers for Success
21:58 Fueling Innovation: From Concept to Realization in the World of Data & Cameras
23:11 Nurturing Success: Team Advocacy & Guiding Principles For Business Success
26:35 Exploring Future Technology Trends Beyond Computer Vision
With Ron Rerko's recent return from the HIMSS Conference in Chicago, he shares details around the advancements in healthcare technology he witnessed. Key highlights of the conference, include Generative AI, mobile health, connected care, and healthcare interoperability. Ron emphasized the importance of utilizing data in healthcare, as only a quarter of hospitals fully utilize their data today. The healthcare industry is really at an inflection point where technology, security, and financial stresses are driving the adoption of cloud-based solutions and data-driven personalized care everyday. Ron shared his approach to helping customers by understanding their needs and finding tailored solutions rather than focusing solely on the technology. The role of AI in enhancing human interactions and the significance of good data for successful AI implementation in healthcare is paramount to be leading the industry!Enjoy the show!Find out more about Ron in the link below: LinkedIn: www.linkedin.com/in/rmrerko/Onix: www.onixnet.comStay in touch with me! __________________________________________► Website - rebekahpanepinto.com► Email me at - rp@rebekahpanepinto.com► Find me on LinkedIn - www.linkedin.com/in/rebekahpanepinto► Find me on Instagram - www.instagram.com/rebekahpanepinto__________________________________________
Rethink your customer experience capabilities with cloud across the contact center! Chris Silver and his team at Five9 elevate both the customer and agent experiences by enabling today's workforce with AI and evolving the contact center through an open CCaaS platform and powerful product suite.Chris has been an impactful sales leader for the organization since 2014 and has had his hand in their explosive growth and impressive market traction. • 2,000+ employees around the world• 2,500+ enterprise, mid-market, and SMB customers in 104 countries• 246K concurrent agent seats• 7+ billion call minutes recorded annually• 90+ Net Promoter Score (NPS) for professional servicesDuring our time together Chris shared great examples of how their technology is changing the digital landscape within the contact center. Enabling agent success is a very important part of every business to ensure their customer experiences are at the highest quality they can be! You can learn more about the technology here - https://www.five9.com/Enjoy the show!Find out more about Chris in the link below: LinkedIn: https://www.linkedin.com/in/chrisbsilver/Stay in touch with me! __________________________________________► Website - rebekahpanepinto.com► Email me at - rp@rebekahpanepinto.com► Find me on LinkedIn - https://www.linkedin.com/in/rebekahpanepinto/► Find me on Instagram - https://www.instagram.com/rebekahpanepinto__________________________________________
I love it when I have the opportunity to collaborate with other podcast host and my time with Angelo Kastroulis did not disappoint!On Angelo's show, Counting Sand Podcast, he tackles the hard problem of how to make meaning of all public data available today. Introducing the themes at the heart of big data, high performance, and computer science, the show highlights the most cutting-edge applications. Whether discussing the best designs for a complex data system or the social implications of bringing a diverse skillset to data science, each new episode will provide research-backed perspectives on today’s hardest problems.In our joint episode, you will get a taste of our mutual passion for artificial intelligence. We also spend time exploring ideas about frontier technologies such as ChatGPT. Find out more about Angelo in the links below: LinkedIn: https://www.linkedin.com/in/angelok1/Counting Sand Podcast: https://countingsandshow.com/Ballista Technology: https://ballista.com/Stay in touch with me! __________________________________________► Website - rebekahpanepinto.com► Email me at - rp@rebekahpanepinto.com► Find me on LinkedIn - https://www.linkedin.com/in/rebekahpanepinto/► Find me on Instagram - https://www.instagram.com/rebekahpanepinto__________________________________________
Bernardine Wu did not get to where she is overnight. Years of work with retailers, brands, distributors, investors, technology providers, and industry organizations cemented FitForCommerce’s unique position at the center of the digital commerce ecosystem. This led to Bernardine's successful exit to OSF Digital in early 2022. Today, their clients benefit from the collected experience across their team of consultants and the expertise gained from being at the intersection of technology, strategy, and process. Whether through client engagements, speaking at industry conferences, hosting workshops, or creating white-papers and reports, the insights and perspectives Bernardine and her colleagues share help retailers make smarter investment decisions everyday.The Omnichannel Retail Index is a great example - https://osf.digital/omnichannel-retai....Enjoy the show!Find out more about Bernardine in the links below: LinkedIn: https://www.linkedin.com/in/bernardine/OSF Digital: https://osf.digital/Stay in touch with me! __________________________________________► Website - rebekahpanepinto.com► Email me at - rp@rebekahpanepinto.com► Find me on LinkedIn - https://www.linkedin.com/in/rebekahpa...► Find me on Instagram - https://www.instagram.com/rebekahpane...__________________________________________
Ben Howard has a massive mission at Fitbit! He wants to enhance individual health journey and drive healthy behavior change for all users! Ben focuses specifically on doing this alongside health plans in wellness, clinical, and health plan design. They take a collaborative approach to bring the right solutions at the right time from the brand members love.Most health plan members already know and love the Fitbit brand! And with Fitbit Health Solutions, they get a holistic member experience, inspiration to truly change health behaviors at every level, highly personalized digital guidance and insights, and social connectedness through one of the world’s largest health and fitness communities.During our time together, Ben shared many insights on how the Fitbit team is staying at the forefront of fitness innovation. Since they became part of Google in early 2021, the technology in their devices has been consistently enhanced... with their most recent release including Google Maps and Google Wallet on your wrist. Enjoy the show!Find out more about Ben in the links below:LinkedIn: https://www.linkedin.com/in/ben-howard-55584b54/Fitbit: https://healthsolutions.fitbit.com | https://www.fitbit.comStay in touch with me! __________________________________________► Website - rebekahpanepinto.com► Email me at - rp@rebekahpanepinto.com► Find me on LinkedIn - https://www.linkedin.com/in/rebekahpanepinto► Find me on Instagram - https://www.instagram.com/rebekahpanepinto__________________________________________
Floriss Group founder James Rores has been in the sales industry for over 3 decades and he’s seen it all! After working with over 6,500 mid-market companies, family businesses, startups, and global enterprises (including many INC 500, Deloitte Fast 50, Deloitte Fast 500, and Innovation Award winners), he realized something big: hidden within every sales organization was the potential for systematic growth.All leaders and teams need is the right structure to flourish.At Floriss, they are practitioners first, trainers, and coaches second. Their sales process and methodology were developed in the field and proven through years of hard-fought wins and lessons.Find out more about James in the link below:LinkedIn: https://www.linkedin.com/in/jamesrores/Website: https://florissgroup.com/Share, Subscribe, and Enjoy!Stay in touch with me! __________________________________________► Website - rebekahpanepinto.com► Email me at - rp@rebekahpanepinto.com► Find me on LinkedIn - https://www.linkedin.com/in/rebekahpa...► Find me on Instagram - https://www.instagram.com/rebekahpane...__________________________________________
She is a "customer experience junkie", but I also consider her a Retail Luminary!
Vicki Cantrell is a retail strategist and community builder, and is recognized for relationship building and accelerated growth. Her recent career includes Retail Transformation Officer for Aptos, NRF’s SVP, Communities and Executive Director, Shop.org, COO of Tory Burch, CIO of Giorgio Armani Corporation and Gucci Group. Most important is the impact she is making today through her organization, Vendors in Partnership!
The Vendors in Partnership (VIP) Awards are a retail industry celebration for the solution providers that power the retail ecosystem, and the new ways that partnerships were formed and challenges were overcome. Their goal is to acknowledge service to this industry, and will recognize and celebrate a willingness to transform from within, create deep and perceptive partnerships, and great solutions. Having established these awards for the solution provider community, they are also giving retailers a formal way to support, influence and recognize those partners who integrate business methodologies based on shared success measures and a service level designed for mutual benefit.
Vicki's mission is to recognize the brave, the innovators, the teachers, the supporters and the agitators!
Find out more about Vicki in the links below: LinkedIn: www.linkedin.com/in/vickicantrell/ VIP Awards: https://www.vendorawards.com/
This episode of The Rebekah Panepinto Project features a conversation with Tommy Norman, Chief Agility Officer for Acklen Avenue. Also, a part-time guitar rockstar!
Now is time for a new entrant to the board – The Chief Agility Officer, with executive responsibility for transforming how work gets done in an organization, not what works gets done. A disruptive influencer, the Chief Agility Officer will relentlessly focus on reducing time to market for new products and services, improving responsiveness to external pressures and releasing the organization's potential to innovate. Tommy does all this AND more serving in his role and we dive into the details during our time together.
Find out more about Tommy in the link below: LinkedIn: https://www.linkedin.com/in/tommynorman/ Website: https://acklenavenue.com/
Share, Subscribe, and Enjoy!
Stay in touch with me! ________________________________________ ► Website - rebekahpanepinto.com ► Email me at - rp@rebekahpanepinto.com ► Find me on LinkedIn - https://www.linkedin.com/in/rebekahpa... ► Find me on Instagram - https://www.instagram.com/rebekahpane... ________________________________________
This episode of The Rebekah Panepinto Project features a conversation with Dan Prestegaard, Chief Information Officer at United Urology Group (UUG). Private equities may seem hasty in their decision-making but Dan shares how it looks from the other side of the fence.
Dan gives an insider's look into their company, from managing security to spearheading innovation in AI and RPA, so that they can serve their whole spectrum of patients and physicians. He talks about the importance of a good team and their constant evolution in being intentional with innovation.
HIGHLIGHTS
- The balance between private equity and healthcare
- Creating standards: Increase transparency and measure metrics
- Find talent, VC backing, and partners for innovation
- Serving both patients and physicians
QUOTES
Dan: "I think some of the bad rap that private equity has is because they have such broad access to multiple businesses that they can see what bad looks like. They understand pretty quickly when you have whether it's management that isn't performing or they have costs that are out of whack."
Dan: "The nice thing about private equity, what it's trying to do is, it's trying to find places to grow the business so that you can scale and take economies of scale.
Dan: "I would highly recommend if others do the similar type thing which is get a VC in place that really knows it and can help to bring along the technical staff and the administrative staff in getting policies and procedures, technology, other things in place so you can really grow the program."
Find out more about Dan in the link below:
- LinkedIn: https://www.linkedin.com/in/dan-prestegaard/
This episode of The Rebekah Panepinto Project features a conversation with Elliott Cordo, Head Of Data at Capsule. In his current role, Elliott also shares how they leverage data to digitize the pharmacy service.
The pharmacy model has barely changed since its invention and Elliott and his team have been trying to solve it with digital means to give stakeholders a smooth and integrated experience.
The benefits are intriguing, from helping with access which in turn increases adherence to improving customer journeys with digital means. He also shares how they empower their users, from doctors to insurance to pharmacists to patients, the final end-user.
HIGHLIGHTS
- Elliott's journey in data: From consultant to data and insights
- Digitizing the disjointed pharmacy service
- Retail is offered but going digital is the strategy
- Giving pharmacists an opportunity for more job fulfillment
- Leverage AWS for insights to build community
QUOTES
Elliott: "It feels quite saturated like it doesn't seem like there's as much undiscovered country of digitization cases that haven't been solved. So pharmacy is one of those and I think what intrigued me, you know, if you think about how pharmacies operate, they haven't changed in model since they were invented. It's still very laborious, manual processes by pharmacists. Kind of a traditional customer service model."
Elliott: "It's not cohesive. It's like a doctor, I'm handing this off to some pharmacy. And then you're going to go there and you're going to deal with problems. And they might have to go back. You might have to go back and talk to your pharmacist. You might have to do something special with your insurance company in order to get the drugs paid for."
Elliott: "People will go to pharmacies far more often than they go to doctors, almost in order of magnitude, so it creates a touchpoint which allows us to provide data, provide insights that can't be found elsewhere."
Elliot: "I think it gives us an opportunity to have access to AWS in ways that we wouldn't as a customer typically, any ability to work and interact with product, have some influence, provide feedback, kind of get to touch things and kind of play with things before most folks. Though I think it's useful for AWS, it's definitely useful for me."
Find out more about Elliott in the link below:
- LinkedIn: https://www.linkedin.com/in/elliott-cordo/
This episode of The Rebekah Panepinto Project features a conversation with James Sherer, Sales and Business Development Manager at Keller Schroeder. He shares how their analytics data serves customers across different industries with the goal of streamlining and increasing their own customers' satisfaction.
James also talks about using data in his sales process. He uses a CRM to track his professional relationships but still gives particular importance to the value of actually calling people.
He goes deeper on the various use cases for data analytics, like cutting response times during power emergencies, to save on company resources while also providing a better experience to end-users.
HIGHLIGHTS
- Analytics data increases response times during emergencies
- Streamlining business processes across verticals
- Sales and relationships: Use a CRM to track your networking
- New use cases: Trash management and weather prediction
- SalesOlogy and being an employee-owner of Keller Schroeder
QUOTES
James: "It's a situation where it's a series of disconnected steps in the business process and, by using some data to highlight where there are discrepancies in that business process, you can make it more streamline. So almost making it more like a project management process."
James: "I look at the sales process as almost a project process of 5 or 6 steps really to audit what I do as a salesperson and a marketer and, you know, kind of use lead generation, use technology, always kind of looking at my sales pipeline, my sales performance, and managing myself before anybody else has to manage me."
James: "I like to use a couple of different vendor-partners in the CRM space to track not only my personal connectors and my personal network, but also our own internal Keller Schroeder prospects and clients."
Find out more about James in the link below:
- LinkedIn: https://www.linkedin.com/in/jameswshererjr/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
This episode of The Rebekah Panepinto Project features a conversation with Shane Mulrooney, Co-Founder, and Head of Growth at New Era ADR. The legal space is steeped in tradition and, if there's one thing COVID made clear, it's that innovation in this space is not just useful but also necessary moving forward.
Shane shares how they remove some of the pain of dull lawyering tasks. He also shares the innovations they usher like the "neutral bench," a diverse panel of mediators who may have a deeper understanding of cases. Lastly, Shane shares how he stays fit and how speaking your mind is central to collaboration.
HIGHLIGHTS
- Remote dispute resolution and making legal tech mainstream
- Giving back lawyers' lives to them
- Moving the needle for a diverse "neutral bench"
- Mental toughness and the value of speaking up
QUOTES
Shane: "We're trying to give them a tool where they can actually spend time doing the fun lawyering which is arguing the substance of the case, drafting arguments, and really litigating instead of poring over boxes of documents and doing mind-numbing discovery."
Shane: "The pool is going to be what the pool is, however, we can always make sure that when we are pulling those 10 who have the right experience, we can always make sure that that 10 is much more diverse and much more reflective of the population writ large."
Shane: "I think it's the best way to run a business and to make decisions is to just make sure that everybody can be honest and free to speak their mind."
Find out more about Shane in the link below:
- LinkedIn: https://www.linkedin.com/in/shane-william-mulrooney/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
This episode of The Rebekah Panepinto Project welcomes back Andy Laudato, Chief Operating Officer at The Vitamin Shoppe and author of Fostering Innovation: How to Build an Amazing IT Team. As the pandemic eases up, people are starting to revert back to their pre-pandemic ways.
This is most apparent in their spending habits. By adapting to this fact and utilizing new technologies to meet their customers where they are at, The Vitamin Shoppe has emerged from the pandemic stronger than ever.
Andy also shares what empathetic leaders can do to adapt to ever-changing needs and be at the forefront of innovation. He talks about the power of daily habits in molding executives into the leaders they want to be.
HIGHLIGHTS
- Post-COVID changes: Customer buying shifts and new technologies
- Fostering Innovation: Keep the lights on (KTLO) is the foundation
- Establish credibility to be trusted to risk for innovation
- Empathetic leaders adapt to the needs of their team
QUOTES
Andy: "Complacency is the enemy of reliability. Because if you get complacent, then you might not change but the world around you will."
Andy: "The most important thing for any IT department is just keeping the lights on, KTLO. And I don't mean figuratively lights but it could be that but it's your paychecks are printing and your products are shipping and your warehouses are running."
Andy: "The nice thing about technology is it always gets better, it always gets cheaper. What doesn't are people, right? And so, what you don't want to do is have people spending their time doing things a computer can do better."
Andy: "I would say to anyone who really wants to be executive, figure it out, how do you get up early? You got to go to bed early. So that's the key."
Andy: "If you're being a diode as a leader, all your team hears is when things go well. And they don't take the crap. So I say, as leaders we get paid to take the blame."
Find out more about Andy in the links below:
- LinkedIn: https://www.linkedin.com/in/andrewlaudato/
- Website: https://www.vitaminshoppe.com/
- Amazon book link: https://www.amazon.com/Fostering-Innovation-Build-Amazing-Team/dp/1119853109
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
This episode of The Rebekah Panepinto Project features a conversation with Brad Seaman, CEO of MonsterConnect. Phone prospecting can go right if a certain human element is present. Brad shares why people talk about personalization now and how it is driven by the desire for a human connection.
He shares a couple of anecdotes that highlight this, from why people who hate drive-thrus keep using them to feeling pressure from a car salesman. Brad also talks about his podcast Decision Point, its recent refocus into sales, and how it has been an irreplaceable relational builder.
HIGHLIGHTS
- Cold calling and personalization: Always do your homework
- The drive-thru: Behavior is shaped by a craving for human interaction
- Buying a Bronco story: Don't pressure people into buying
- Decision Point: Refocusing from mental toughness to sales
QUOTES
Brad: "I don't think phone prospecting has to be intrusive if you do your homework."
Brad: "I think we got to be really careful when we ask people how they feel about certain things, like the sales cycle, like do you want to deal with a salesperson? Okay, I'm going to tell you no but Culver's, Chick-fil-A... I guarantee 90% of those people would say they hate the drive-thru but they're doing it anyway."
"So the question I think you have to ask is are they doing it because they've created a pattern that they can't break or are they doing it because they're craving human interaction? And it could be a combination of both."
Brad: "People don't like to feel pressured. And I think particularly as we're talking about phone prospecting, I've been thinking about this a lot, actually I think I'm going to get on the phone and try this as a tactic, which is hey Rebekah, here's why I'm calling you, and I'm just trying to have a conversation with you."
Brad: "If you're thinking about doing a podcast, it probably is very helpful to find somebody, whether it's a Salescast or somebody else to produce your show... I think it's worth paying for, the creation and not getting stuck."
See Rebekah's episode on Decision Point here.
Find out more about Brad and MonsterConnect in the links below:
- LinkedIn: https://www.linkedin.com/in/brad-seaman-3ab4a049/
- Website: https://monsterconnect.com/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
Website: https://rebekahpanepinto.com/
This episode of The Rebekah Panepinto Project features a conversation with Fred Argir, Chief Digital Officer, who has worked for an accomplished list of retail companies leading their technology projects. Being in retail for decades, Fred was in the thick of it when the industry started shifting to digital. He shares the mindset shift that comes with it and how retail is adapting today.
In the current market, the pace of innovation is being set by the consumer. Retailers are now tasked with responding by meeting the consumer where they are. This can mean a variety of things as audience behaviors vary considerably across industries, cultures, and countries, but at the end of the day, it is about remaining relevant to the consumer.
HIGHLIGHTS
- Leadership beliefs and pioneering digital marketing in 1992
- Feedback loops to learn about different retail audiences
- Transforming the old retail experience into something new
- Music and creativity in business lead to innovation
QUOTES
Fred: "We're on this faster pace of innovation and it's really driven by the consumer. Right now, it used to be we would create a good idea and hope the consumer would follow. Now the consumer's pulling us. It's no more a push, it's a pull."
Fred: "The price of education is sometimes painful. We have to learn. We're always learning, whether it's personal learning, whether it's team learning, whether it's company learning, or learning more about our consumer."
Fred: "If you're not begging for forgiveness 3 times a quarter, you're not meeting my expectations. Wouldn't that be wonderful to hear? Oh, you mean I get to fail and it's going to be okay? Please. Because it leads us to somewhere where we can be more relevant to our consumer."
Fred: "I live my life with integrity. I do my business with integrity. And, as long as you can anchor that, you're never wrong. As long as you're comfortable with yourself and what you do and successes that your team does, be proud of it."
Find out more about Fred in the links below:
- LinkedIn: https://www.linkedin.com/in/fred-argir-308912/
- Website: https://fredargir.com/
This episode of The Rebekah Panepinto Project features a conversation with Nir Chervoni, Head of Data Security at Booking.com. The demands for a seamless user experience have teetered on the edge of data security, and one of Nir's main responsibilities is keeping all the parties involved safe in the digital space.
Nir shares how data security is shifting as more people work from home permanently. He also discusses the massive amounts of data that must be secured to coordinate third parties in the travel industry, a huge part of delivering excellent user experience and increasing brand reputation.
HIGHLIGHTS
- Balancing data security and user experiences
- Third-party security, brand reputation, and adapting cybersecurity to WFH
- Security startups: Success is a mix of leadership and timing
- Music as a passion and wine as a hobby
QUOTES
Nir: "Reputation is something subjective because it's how people perceive that brand, that entity, or that incident that happened to that entity regardless of the facts sometimes."
Nir: "I think there is some sort of, not a decrease, but better understanding of specific entrepreneurs about hey, if we have a great idea and maybe we can combine it with an existing idea, or maybe we can just wait a bit of a time and only then go with a go-to-market strategy."
Find out more about Nir in the link below:
- LinkedIn: https://www.linkedin.com/in/chervoni/
This episode of The Rebekah Panepinto Project features a conversation with Pontus Noren, CEO, and Founder of savvi. Cloud-based services have become more sophisticated and Pontus found the space where his expertise benefits the most: transactions.
He recalls the chaotic pre-cloud days and how his focus today is on giving buyers and sellers a platform where they can collaborate. Pontus also shares his way of learning by observing and his guiding principle of always asking questions to help him become his own mentor.
HIGHLIGHTS
- Pioneering cloud-based services during its infancy
- Solving B2B transactions with savvi
- 10 Minutes to Talk Transactions: Helping buyers and sellers
- Be your own mentor: Learn by reading and getting your hands dirty
QUOTES
Pontus: "This is not an IT problem. Moving your emails and calendar entries and whatever from Exchange to Google, we'll take care of that. What we need to do here is work with the users and get the users up and running."
Pontus: "savvi is a platform where you exchange information, you view information, you track stuff, it's a secure environment where the buying team and the supplying team can interact and share. Now, the current version is for the supplying team, the sellers, to upload content then share it and convince the buyer."
Pontus: "You are your own best mentor because by not attaching yourself to one person, which I'm sure those people that have mentors don't do necessarily, but you put too much weight on that one relationship, I find. So in my case, for me, I find myself being my own mentor there. The most efficient way of developing myself basically."
Pontus: "You hear people say, oh, that's industry standard. We've always done it this way. Why are you questioning us? Just because you always did it that way doesn't mean it's right. It might not even have been right at the time. It just became the way you do things."
Find out more about Pontus in the links below:
- LinkedIn: https://www.linkedin.com/in/pontusnoren/
- Podcast: https://www.savvi.co/category/podcast
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
This episode of The Rebekah Panepinto Project features a conversation with Tod Fetherling, founder of multiple companies and current Managing Director at Huron. Tod shares how he got the entrepreneurial bug and the many innovations he is proud to have worked on since 1995.
But more than the tech side of things, it is the real impact of the human side of care that really drives Tod. He talks about having a curiosity for care and how he retains top talent with innovation culture and an internship that provides a sense of ownership. Tod also talks about the other projects he works on which function as his connection back to the community.
HIGHLIGHTS
- Catching the entrepreneurial bug: Stratasan and Perception Health
- Being intentional in improving patient experience
- Partnering with Huron and sharing a curiosity for care
- Retain talent with innovation culture and internships
- Time-shifting for focus and being involved in the community
QUOTES
Tod: "At that time, we didn't have a front door for entrepreneurs in Nashville. So the Chamber was finishing up a study about entrepreneurship as part of their partnership 2020 goals, and so they asked me to hey, take this study and go help us implement. And so out that came the Entrepreneur Center."
Tod: "The thing that I get most excited about is building sustainable businesses, the ones that stick around for years to come because that's how you know you're contributing, whether it's to a city like there's a tech council or health education like health teacher, those things that stick around really make a big impact."
Tod: "At the end of the day, it's about the employees and the customers and that human relationship that comes through with that. As long as people know we're trying to solve these problems together, things work out pretty well."
Tod: "I look for people who get shit done and have a lot of curiosity. That magic between those two things, that you're getting accomplishments, but at the same time always trying to look around the curve."
Find out more about Matt in the link below:
- LinkedIn: https://www.linkedin.com/in/fetherling/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
This episode of The Rebekah Panepinto Project features a conversation with New Orchard CEO Rusty Goodsell and Director of Innovation Samantha Burgess. They share how they partnered up to start New Orchard with a solid foundational base and how they navigate conflict for both personal and professional growth.
They also discuss how they help their clients by providing tailored business advice, something previously beyond the capabilities of SMEs. Samantha shares how intangible KPIs also point to the health of an organization and how their tools help get "strategy fatigue" unstuck from leaders.
Rusty talks about intentionality in building New Orchard, his core principle of working with people you love and the money will come, and how to work together and forgive one another.
HIGHLIGHTS
- How to navigate friction and resolve conflict
- Providing SMEs affordable and uniquely tailored business advice
- Serving business leaders, consultants, and high growth, high acquisition
- Clarify "strategy fatigue" to get leaders unstuck in making decisions
- Core principles: Work together, fight fair, and forgive one another
QUOTES
Samantha: "I think the pandemic really allowed us to get our foundation in place in a way that let us do that patiently where other nonprofits or sorry, other startups, are trying to kind of throw things together. (Yeah, let's make it clear, we are not a nonprofit) (Revenue!) Other startups are kind of trying to throw their foundation together so they can get out into the market quickly with this competitive idea that they have."
Rusty: "You hear iron sharpens iron. Well, that doesn't come without friction. The whole science behind that, things have to be heated up and they have to hit against one another and there's conflict and there's friction there. And so, being able to navigate through that I think is one of the most foundational pieces of business is how to deal with conflict."
Samantha: "The reason why strategy fatigue is such a major component of a business leader's life is that most of the decisions that we are making do not necessarily have clear rights and wrongs. There's not black and white in business as much as we would like it to be."
Rusty: "The best way to learn is to teach. So find out the different things and then go and repeat it to other folks and then it becomes ingrained. So New Orchard is headed in that direction and we're excited about it."
Rusty: "Humans interacting and working together will have conflict. And so learning how to fight, fight fair, forgive one another, and reconcile is probably the most important thing to me in this business."
Find out more about Rusty and Samantha in the links below:
- LinkedIn (Rusty): https://www.linkedin.com/in/rustygoodsell/
- LinkedIn (Samantha): https://www.linkedin.com/in/samantha-burgess-b20805a3/
- LinkedIn (New Orchard): https://www.linkedin.com/company/new-orchard/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
This episode of The Rebekah Panepinto Project features a conversation with Gyre Renwick, Chief Operating Officer at Modern Health. Modern health is the first global one-stop platform that provides mental health solutions for employees and all their well-being needs.
In today's time, employers and employees are starting to get more engaged in mental health care in the work environment. Gyre explains the role of Modern Health in breaking barriers of access and providing resources to help individuals take more proactive care of their mental health.
Gyre discusses the effect of mental health solutions in fostering a productive and overall positive work environment. He also discusses his transition to operations roles and taking on different challenges in and outside of work.
HIGHLIGHTS
- The biggest challenge Modern Health is chipping away at
- Impact of mental health solutions in employee-employer conversations
- Finding passion in operations roles
- Building a culture for a meaningful work environment
- Starting a farm, the Ironman Triathlon, and tackling new challenges
QUOTES
Gyre: "There's not a single job that I got that was not about a relationship I had with someone, either a personal or professional relationship. I always try to invest a lot in just 'people first' and I really value the relationships I have."
Gyre: "Unfortunately, there's not enough therapists in the world to actually address the mental needs of everyone. So if you allow everyone to get therapy and push everyone to therapy, it's actually not good for the whole ecosystem. That's why it creates this backlog of those that need the care but can't have it."
Gyre: "Now, that is a really personal relationship that becomes incredibly powerful. It's not going to always be the best match as well. That's the nice thing is that you can come to Modern Health, get matched with a coach or therapist, and if it is isn't the right fit we can help rematch you."
Gyre: "You're almost like an air traffic controller where you're not the one flying every single plane out there but you're helping orchestrate all these different pieces of it. I love that view of trying to have a broader impact and having a broader charter."
Find out more about Matt in the links below:
- LinkedIn: https://www.linkedin.com/in/gyre-renwick-b746979/
- Modern Health Website: https://www.modernhealth.com/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
HIGHLIGHTS
- Bringing digital transformation to the legal space
- Digital courtrooms: The need to migrate from paper to digital
- AI algorithms can be skewed by bad or biased data
- The human cloud: Hire competitive freelancers for the culture fit
- Servant leaders and flattening the organizational hierarchy
QUOTES
Matt: "We're seeing definitely a tilt toward clients demanding more from value and not willing to pay for inefficiencies. And that's been a slow trend but it's definitely helping with transformation because you just can't rest on your laurels the way we could, as an industry, before."
Matt: "They're only looking at the data they're presented, so that problems you could run into is you're giving it data that's already slanted in a particular way because you're trying to intentionally bias the results direction you want it to go, or the data sample you have is just bad."
Matt: "He has 3 questions that he asks every person and it's why you, why us, and, the third one... it's sort of like what do you get excited about or what are you excited about this project for. And so it's very much just about the personality and the connection because, in general, the credentials are there to complete the work. It's more about the fit."
Matt: "I don't think leadership necessarily is a hierarchy in the not so distant future. I think it's actually becomes another skill and another resource. Like you need people that are thinking about strategy, that are guiding the organization, that are managing the people side of that. But that is another role that is on par and parallel with everybody else."
Find out more about Matt in the links below:
- LinkedIn: https://www.linkedin.com/in/mattcoatney/
- TED Talk: https://www.youtube.com/watch?v=Hzy_GhX8_Cc
- Podcast: https://www.listennotes.com/podcasts/the-human-cloud-podcast-matthew-tiBzZ9ILajs/
- Amazon book link: https://www.amazon.com/Human-Cloud-Changemakers-Artificial-Intelligence/dp/1400219736/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
HIGHLIGHTS
- Digital transformation in fintech with investment banking experience
- Developing industry standards through digitization to automate processes
- Augmented Intelligence helps people understand what the data shows
- Starting his podcast as a platform for his future-forward ideas
- The key to effective sales is to understand people
QUOTES
Lee: "Why should they have ten different systems? What if they just create an industry standard? And so that was something that we worked very closely on at Microsoft was helping this industry and many others that we did similar projects with to build a sort of industry consortium."
Lee: "We want to help you figure out what to be querying of your data. You might not even know the questions to ask, and that's a big part of what we do is help you figure out what are the questions to ask. Where should you be focusing your time and attention?"
Lee: "I'm a big believer, in general, that one of the most valuable skills you can have is just being able to predict the future with a higher degree of accuracy than the next person can. I'm a big believer that the way that you build out that muscle is by understanding the past and by understanding people."
Lee: "Sales is education and it's about understanding the people that you're speaking to, empathizing with them, and then being able to educate them on why this is good. The sale happens almost as an afterthought. It happens automatically if you can show someone the value of your product."
Find out more about Lee in the links below:
- LinkedIn: https://www.linkedin.com/in/leebressler/
- Substack subscription: https://leebressler.substack.com/subscribe
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
HIGHLIGHTS
- Digitize payer side to improve the patient's user experience
- Improve provider experience to for better patient experience
- Creating a culture built around a common cause
- A love for flying and applying it to healthcare automation
QUOTES
Russ: "A lot of those (claims) processes are still batch-driven, latent kind of processes. So you end up on the back end of that process with a lot of vendors who do things that you and I are both familiar with like payment integrity, like coordination of benefits, like overpayment recovery."
Russ: "Our vision for all of this, we think we can really help drive more efficiency and more effective in a more transparent systems is to look downstream at those latent processes and move that workflow up all the way into what we would call our gateway, so really to the point where we are now interacting in real time with the provider around their claim."
Russ: "Do the right thing. I love the expression integrity is what you do when nobody's looking. And it is. And I think, A, that's how I was raised and B, healthcare is a very small universe... It's a small sector. If you're not ethical, high integrity person, that's well known and it's not good for your company or your career."
Find out more about Russ and Availity in the links below:
- LinkedIn: https://www.linkedin.com/in/russ-thomas-6a81928/
- Website: https://www.availity.com/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
HIGHLIGHTS
- Growing in corporate but being inspired to become an entrepreneur
- WizeNoze is an aggregator of educational information
- Determining knowledge suitability with AI and human teachers
- Enabling exploratory education instead of traditional curriculum-based learning
QUOTES
Diane: "The current way of creating content is very expensive, it's very time-consuming, and the moment you create something, it's already outdated. So why do you have to pay these amounts to create new content when it's already out there? Why not reuse the information that is there and offer it, obviously, for a much lower price?"
Diane: "If you give students a much broader library of knowledge that is suitable for their own learning skills, you enable them to search for their own interests much more, and then you are not only developing their knowledge, but you're also helping them develop their personality, their social skills, and to have a clear view of what they really, really like."
Diane: "I truly believe the moment you start to look at the things that are not possible, those things will happen. So I tend to obviously pay attention to it and not ignore them, but focus my energy on where growth, on where possibilities are, how to solve problems."
Find out more about Diane and WizeNoze in the links below:
- LinkedIn: https://www.linkedin.com/in/dianejanknegt/
- Website: https://www.wizenoze.com/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
HIGHLIGHTS
- Duties as a soldier opened up Sivan's passion for cybersecurity
- Balancing innovation and cybersecurity
- Constant updates to curriculums keep cybersecurity education relevant
- Championing women's contributions to cybersecurity
QUOTES
Sivan: "I am very passionate about the combination of cybersecurity and AI. I think that almost any product today, any company has to be involved in these 2 capabilities. And AI basically makes cybersecurity products more relevant and more attractive."
Sivan: "I partnered with some other organizations here and we started to organize events, build programs for women who wants to join the industry. They also give a stage for women working in the industry and can share their knowledge with others."
Find out more about Sivan:
- LinkedIn: https://www.linkedin.com/in/sivan-tehila/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn: https://www.linkedin.com/in/rebekahpanepinto/
- Website: https://rebekahpanepinto.com/
HIGHLIGHTS
- Do with, not for: Build trust and sell favorable outcomes
- Measure what matters and a company culture that values retention
- People join organizations that value them and provide purpose
- Val's routines for peak performance and healthy boundaries
QUOTES
Val: "We're not selling a product, we're selling an outcome and we're selling a deliverable. So I want them to understand that and know that we're not successful unless they're happy and successful and it's a really great experience."
Val: "The thing you hate and you feel uncomfortable with, somebody else loves. They love it. Go find that person."
Val: "When people feel supported and the freedom and the openness to be themselves and to share, you get better output."
Find out more about Val:
- LinkedIn: https://www.linkedin.com/in/valeriehendersoncox/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn - https://www.linkedin.com/in/rebekahpanepinto/
- Website - https://rebekahpanepinto.com/
HIGHLIGHTS
- Rich's energy leads him to passionately learning the drums
- Big dreams lead to constant reinvention
- C.R.A.S.H. is the Rich's method for success
- Making an impact as a corporate speaker
QUOTES
Rich: "I want to see myself on TV, I want to hear myself on the radio, and I want to travel the world, and the only way to do that is to get uncomfortable again. So at that quarter life crisis, I moved to Nashville, made friends very quickly, and then slowly but surely, one gig at a time, one handshake at a time, just trying to rise to the occasion."
Rich: "Relationships in life are crucial. They're everything. People are the gatekeepers to anything you want to do in life. And so, I tell people, you want to cultivate, if you can, hopefully, mutually beneficial, sincere, lifelong relationships with people."
Rich: "I have all these creative things that are under in education and entertainment umbrella, so that's what you want to do. You want to see how you can maximize your God-given skillset forward and if two or three of your income streams close up, you still have some other things that are happening that are in line with your natural God-given abilities."
Find out more about Rich:
- LinkedIn - https://www.linkedin.com/in/richgrooveboyredmond/
- CRASH! Course for Success Audible - https://www.audible.com/pd/CRASH-Course-for-Success-Audiobook/B07YSYFPKH
Learn more and follow Rebekah by checking out the following links:
- LinkedIn - https://www.linkedin.com/in/rebekahpanepinto/
- Website - https://rebekahpanepinto.com/
HIGHLIGHTS
- Tal's routine: Waking up early and making time for family
- Being acquired by EY and growing in management experiences
- 3 co-founders: Committing to brain trust and the majority
- Security vulnerabilities due to lack of resources and people
QUOTES
Tal: "We always try to put ourselves in the other one's shoes and to understand where they're coming from. And also, we decided right from the beginning that, because we're a triangle, even if we don't agree, we have to commit to the majority."
Tal: "What we do in Mitiga, we try to look at incidence response. We started with looking at a business problem. Business problem is with incidence response is that it's a very reactive kind of activity versus an incident, then there's a response. And how well can you prepare to that?"
Find out more about Tal:
- LinkedIn - https://uk.linkedin.com/in/talmozes
Learn more and follow Rebekah by checking out the following links:
- LinkedIn - https://www.linkedin.com/in/rebekahpanepinto/
- Website - https://rebekahpanepinto.com/
HIGHLIGHTS
- A mindset coach helped Rebekah embrace digital relationships
- Always working to make guests feel comfortable so they can share their impactful stories
- A platform to showcase others' digital transformation and business success
- Do and believe that which moves you towards your goals!
QUOTES
Rebekah: "Probably 50% of this first batch of episodes I did had ever had an interview context previously, so getting them really comfortable and helping them understand the value and creativity they can bring to the world and how I want to showcase that has people really open up."
Rebekah: "I have some really cool personalities coming on the show and, still sticking with this theme of what does digital transformation mean in the context of what these people do day in and day out, but it is just not going to be as narrowly focused on that being technology, but instead overall affecting business success."
Find out more about Chris:
- LinkedIn - https://www.linkedin.com/in/decker-christopher/
- Website - https://www.salescast.co/
Learn more and follow Rebekah by checking out the following links:
- LinkedIn - https://www.linkedin.com/in/rebekahpanepinto/
- Website - https://rebekahpanepinto.com/