Collections Success with MRS: Recent Episodes
MRS BPO, LLC
MRS BPO, LLC is a full service accounts receivable management firm with experience in Financial Services, Governmental, Student Loans, Telecommunications, and Utility sectors for 30 years. We know how to create meaningful and lasting relationships with clients and customers. We want to share our insights on the industry with you.
Your digital arsenal does not have to be at the expense of traditional collections. There is no one size fits all and it is our priority to meet the customer where they want to be met. Listen in to find out how MRS does both and does both well.
Katy Repholz is joined by iA Strategy & Tech's Executive Director of the The iA Institute's Innovation Council and Director of Content Erin Kerr. Together they track digital banking trends and share predictions for the future.
For more from iA Strategy & Tech, check out their newsletter https://insidearm60509.activehosted.com/f/85and peruse the Innovation Council's websitehttps://www.iainnovationcouncil.com/
Co-CEO Saul Freedman and Chief Risk and Innovation Officer Michael Meyer sit down with Katy Repholz to look back at the industry over the years. From computer terminals to Reg F, the trio covers it all.
EVP of Ops Kelly Feoli sits down with Marketing Coordinator Katy Repholz to discuss the Why Not Me? philosophy. Feoli traces her journey from collector to executive, emphasizing the mindset that helped propel her to success.
Katy Repholz is joined by Stephanie Eidelman, CEO of The iA Institute and Co-Founder of the Women in Consumer Finance Conference. They sit down to discuss the conference, the industry, and career growth.
Vice President of Client Compliance Lisa Saidel joins Marketing Coordinator Katy Repholz to discuss the process of implementing Reg F.
Growing a small business is not easy work. Over the past 30 years, MRS has been on a trajectory upward. Marketing Coordinator Katy Repholz is joined by Co-CEO Jeff Freedman to trace the journey.
Misty Carson is joined by Crown Asset Management's Director of Operations, Bekah Luebcke, to discuss what makes a good partnership and some of the hurdles companies must overcome to create meaningful relationships with their clients and vendors.
Rob O'Brien and Michael Meyer continue discussing Adam, even breaking down a real call where Adam helped a customer reach a solution. It took many tries to develop Adam into the polished piece of technology that it is today, but MRS never gave up on this breakthrough innovation.
Rob O'Brien and Michael Meyer talk Adam, MRS's Interactive Voice Response Virtual Collections Agent. In the first part of this two part series, they delve into Adam's origins and the failures that led to the successes.
In this episode, Citizens' Carri McQuerrey-Funk, Crown Asset Management's Lisa Rozzelle, and Experian's Janette Fontaine join Katy Repholz to talk about balancing work and life.
The big 3-0! This year, MRS is celebrating 30 years in business, so today, Co-CEOs and brothers Saul and Jeff Freedman recount some of their favorite memories over the past three decades.
Chris Repholz is joined by AI expert Amrit Saxena in this episode. Topics surrounding AI, implementation in the collections industry, and what the future might look like are discussed.
Experian's Gavin Harding joins Rob O'Brien to tackle the economic outlook of 2021 and on. From pandemic to vaccine, credit to debt, and stimulus to inflation, Harding and O'Brien highlight some of the most salient topics facing the financial sector today.
In the first episode of Collections Success with MRS, we break down Reg F, what it means, and why it is so important for the industry. Tune in to learn more.